Aurora, IL Online Help from World-class Network Service Experts
Progent's computer support services can deliver your Aurora, IL company budget-friendly and reliable support from Microsoft and Cisco certified technical professionals. By providing network consulting help when you require it, offering advanced knowledge for key applications, offering value-added services such as 24x7 server monitoring, and charging only for support you receive, Progent gives your Aurora, Illinois business an economical alternative for maximizing the business value of small office networks. If you have a local datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for businesses and local governments to build and support a reliable and safe IT system and to have fast access to the experienced support typically restricted to enterprises who are able to afford a large internal information technology staff.
For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house network support team. This can reduce expenses and help meet schedules for major projects such as software programming, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Office Networks in Aurora, Illinois
Progent offers the services of certified experts for all facets of network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent include:
Support Delivery Alternatives for Aurora, Illinois Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing IT support services is based on the Call Center operational structure common to big IT organizations. Progent's Contact Center Support Mechanism promotes fast response, thorough service records, dependable follow-through, and strict expense monitoring for a range of network support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help customers to troubleshoot and fix network issues without the expense or time loss of in-person support visits. The background of Progent's IT consultants allows them to handle the majority of IT problems rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out additional information concerning Progent's online network troubleshooting services.
- Onsite Support
Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's online service experts to give small businesses the ideal combination: hands-on support professionals when you require them plus the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more concerning how and why to sign up for Progent's onsite network support.
- Phone Support
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who need prompt and dependable access to an online Contact Center with efficient telephone support, online repair tools, and enough technical depth for all needed problem escalation. Since small and midsize businesses typically are constrained by tight information technology funds and can spare little management bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that small business computer systems are always productive. Learn more about Progent's Contact Center outsourcing services.
- IT Consulting Services
Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, non-stop network consulting, virtual server solutions, plus integration, customization and support for small business software including accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with one-time projects such as office relocations and massive system migrations, longer term initiatives such as management reporting application development and customization, database application development and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is possible using the type of internal data center that is realistically affordable for most small and midsize companies. Since Progent uses the same data centers that host the equipment of many of the world's biggest IT companies, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is continually tracked, and systems are consistently backed up and ready for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's servers in an environment that not only provides the top level of dependability and scalability but that is also simple for clients to transfer to another support firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while getting world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can support the mixed- OS and non- standardized environments typical of small businesses, and retains ownership of the licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert remote consulting services to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Aurora, Illinois Small Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise IT consulting allow small and midsize businesses to sidestep the problems related to excessive reliance on thinly staffed service organizations or individual consultants.
Working with Progent enables your business to:
- Avoid Excessive Dependence on Freelance Consultants
For IT support, smaller companies sometimes depend heavily on freelance engineers. Although individual service providers carry lower expenses than more substantial support organizations and can afford to bill nominally smaller fees, they are sometimes unable to react rapidly to critical situations. If a freelance consultant is occupied with different client, sick, on vacation, or in training, the absence of backup personnel may require your company to go without help during an emergency. The more your small business expands, network downtime or difficulties with critical programs become more expensive. The dollars you believed you were conserving on a freelancer can evaporate quickly because of lower productivity. Also, when independent engineers encounter new problems, the lack of a large consulting group to depend on for advice forces them to train in place while your organization ends up footing the bill for their continuing training.
- Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
The majority of small support firms or independent consultants focused on small company IT consulting may excel at providing connect-the-dots solutions but lack the experience to deal cost-effectively with complex IT infrastructures that have a variety of platforms, multiple locations, Voice over IP implementations, remote clients, integrated financial and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive team of specialists can benefit your company because big-company networks are inherently complex, integration problems demand thorough knowledge in many technical disciplines, and achieving an acceptable degree of stability, reliability, and protection calls for enterprise-proven processes.
- Build a Solid Basis for Seamless Growth
Small businesses typically start with an IT system cobbled together on a shoestring budget. Without a solid architecture, a sequence of improvised fixes commonly get thrown onto of a marginal structure. As a company evolves, reliability and expandability problems can obstruct the success of the organization. Such environments require thorough evaluation, intelligent business planning, and in-depth expertise to upgrade to a network environment that can act as the solid foundation to handle critical business requirements and support downstream growth.
- Work with Solution Finders, Not Product Resellers
Small companies require guidance and insight to navigate through an increasingly complicated array of technology options offered for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent sells consulting and services exclusively. This allows Progent to match consulting support with the genuine needs of clients. Mixing network consulting and product reselling can result in a situation where the recommended solution is based on a preselected vendor instead of being driven by the true needs of a customer.
Get in Touch with Progent
If your Aurora, Illinois company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).