Quick, Affordable Remote Computer Network Technical Support for Aurora, Illinois Small Businesses
For over twenty years, Progent has specialized in providing world-class network support services to clients with small-company IT budgets. Progent has developed a powerful service solution that features a streamlined, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial team of engineers accredited in a wide array of IT disciplines, a Help Desk Call Center service structure that promotes responsiveness and guarantees follow-through, a global group of remote support experts, in-person support availability for the majority of most zip codes in the U.S., and a company ethos committed to solving network issues in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your in-house IT service team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application development, disaster recovery planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to plan and implement a sensible cloud strategy.

Primary Technical Areas Serviced by Progent for Business Networks in Aurora, Illinois
Progent offers the support of certified experts for all facets of information technology deployed in small organizations. Technologies supported by Progent include:

Support Delivery Options Available for Aurora, Illinois Businesses
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, and IT management. Progent's model for delivering network support is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Service Mechanism ensures fast response, comprehensive activity documentation, reliable follow-up, and tight cost control across a range of network support delivery modes that include online troubleshooting, onsite support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair network problems without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve most IT problems quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based registration process for new clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical support for registered customers in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to give small businesses the best of both worlds: onsite support technicians when you require them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for on-site support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network protection engineering, high availability network design, virtual server strategies, plus integration, programming and support for business programs such as financials, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects including site moves and massive system migrations, longer term initiatives like customizing an older MRP system to a current Microsoft Dynamics or Dynamics 365 package, database software development and DBA services, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent services like data restoration and malware removal.

  • Network Infrastructure Guidance for Telecommuters
    Progent can assist small and medium-size companies to plan, implement and debug the network infrastructure needed to support teleworkers. Areas of network infrastructure for which Progent's consultants offer support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network design and deployment, and reliable Internet connections. For details about Progent's infrastructure expertise for at-home workers, see network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of dependability and extensibility but that is in addition simple for customers to migrate to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit companies with mixed environments to benefit significantly on the costs of hardware, system maintenance, and network management while getting world-class availability and an unparalleled degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the multi- platform and loosely standardized networks common with small businesses, and keeps ownership of the licenses in the customer's hands so that moving to a new virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Aurora, Illinois Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate network consulting enable small businesses to avoid the pitfalls associated with over dependence on thinly staffed support firms or individual consultants.

Working with Progent's Experts allows your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network services, small businesses sometimes depend excessively on independent consultants. Though freelance service providers carry lower expenses than larger IT service firms and can afford to bill nominally smaller fees, individuals are often unable to react rapidly to critical problems. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of replacement staff may force your company to go without assistance during an emergency. The more your company expands, network downtime or difficulties with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can disappear fast because of lower output. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a big consulting group to rely on for help forces them to learn on the job while your business ends up with the bill for their ongoing education.

  • Have Access to Experts in Advanced Information Technology Issues
    The majority of smaller support organizations or freelance engineers specializing in small company network consulting may excel at delivering routine fixes but don't have the background to deal efficiently with complex IT infrastructures with mixed operating systems, many locations, Voice over IP systems, mobile clients, integrated financial and operational software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can be valuable to your small business because enterprise networks are by nature complicated, integration issues require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and security requires industry-proven processes.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Lacking a proper architecture, a series of ad hoc fixes commonly get piled onto of a tenuous structure. As a company grows, stability and scalability problems can hinder the productivity of the organization. Such environments need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that can act as the reliable basis to meet critical business needs and support downstream expansion.

  • Work with Solution Consultants, Not Product Resellers
    Small businesses require guidance and insight to navigate through an ever more complex maze of IT alternatives offered for enabling business growth and improving efficiency. They do not need an IT engineer or support firm that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services exclusively. This permits Progent to match technical support with the real needs of customers. Combining IT support and product reselling can result in a situation where the recommended solution is based on a preselected vendor rather than being driven by the true requirements of a small business.

Get in Touch with Progent
In case your Aurora, Illinois company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Global Information Assurance Certification was established in 1999 to certify the knowledge of information technology security professionals. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer help with all of the security capabilities addressed within GIAC certification including evaluating infrastructure security mechanisms, incident management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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    Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management tools and is designed to offer a centralized solution for configuring and administering virtualized fabric and services across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can help organizations of any size with any aspect of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to upgrade smoothly from legacy releases of VMM, design workflows for building and deploying virtual machines and hosts, implement fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public clouds, configure virtual switches and load balancers, develop and debug PowerShell scripts, and help you evaluate the potential advantages of new technologies such as Storage Replica and Shielded VMs. Progent's hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware ESXi expertise.

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    Hyper-V 2016 incorporates core technologies initially developed for and refined on Azure, among the world's biggest public clouds. This pedigree significantly enhances the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving security, availability, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can help you to assess the advantages of Hyper-V 2016 for your organization, configure test environments to confirm the ability of Hyper-V 2016 to run your vital applications, design an efficient network topology for a cloud-based or hybrid installation, develop and carry out a smooth upgrade plan, train your IT management and technical support staff, and provide as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 investment gives you maximum business benefit.

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    Progent's Microsoft-certified consultants offer budget-friendly remote consulting and technical support services for Microsoft Windows Server Essentials. Progent offers comprehensive project management support to help you design and execute a smooth move from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud applications and services.

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    Progent offers special network security packages designed to deliver larger corporations an objective and comprehensive security audit from a team of certified security engineers. All Progent's network security evaluation packages incorporate a suite of procedures including automated scans from within and from outside the network security perimeter, professional interpretation of results by certified security engineers, production of a paper documenting the findings, plus an interactive concise executive summary and an in-depth live outbrief for internal network managers.

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    ProSight Reporting is a growing suite of real-time reporting utilities created to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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