Expert Online Service for Aurora, Illinois Networks from World-class Engineers
Small companies have typically been underserved by large network service firms. Many small companies permit themselves to grow dangerously dependent on individual engineers or small consulting organizations who don't have the size or extensive skill sets to react quickly or effectively to technical emergencies. Other small businesses turn to giant support firms staffed with technicians trained to provide standardized solutions to ordinary problems but who do not have the background and versatility to deal with the diversity of configurations and lack of standardization typical of small company IT networks.

Progent's time-tested methodology for delivering low-cost and effective network service to small companies has made Progent one of the most respected Microsoft-certified network service organizations in the United States. Progent has provided online support to businesses in every state in the country (refer to Progent's customer testimonials).

For mid-size and large companies, Progent offers co-sourcing services to supplement the skills of your in-house IT service personnel. This can reduce expenses and minimize technical risks for major projects like application programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of certified experts to help your business to design and implement your cloud computing strategy.

Main Products and Technologies Serviced by Progent for Office Networks in Aurora, Illinois
Progent provides the services of accredited experts for all facets of network technology deployed in small and midsize companies. Products and technologies serviced by Progent include:

Service Delivery Alternatives Available for Aurora, Illinois Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective IT services for technical support, consulting, and IT administration. Progent's paradigm for providing computer support is based on the Call Center operational structure common to larger IT groups. Progent's Help Desk Support Model ensures rapid support, thorough activity records, dependable follow-through, and tight cost control across a range of IT support delivery options that include online repairs, on-premises support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and fix hardware and software issues without the cost or time loss of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve the majority of network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more details concerning Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service experts to deliver small and midsize businesses the optimal solution: in-person support professionals when you need them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The response time for in-person support calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how and why to register for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. for more information, visit Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network protection engineering, high availability network design, server virtualization solutions, plus integration, programming and support for small business applications such as financials, operations, management reporting, CRM, and productivity packages. Progent can help with one-time projects such as site moves and massive software migrations, longer term initiatives such as customizing a legacy ERP system to a modern MS Dynamics 365 solution, database software development and administration services, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response such as disaster recovery and virus cleanup.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and mid-size businesses to design, configure and debug the network infrastructure needed to support telecommuters. Areas of network infrastructure for which Progent's experts can deliver assistance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, wireless LAN planning and implementation, and robust Internet connectivity. To find out about Progent's infrastructure consulting expertise for an at-home workforce, visit infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small company's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition convenient for customers to migrate to a different support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow companies with multi-vendor environments to save dramatically on the expense of capital equipment, system support, and network administration while getting world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the mixed- platform and non- standardized environments typical of small businesses, and retains ownership of the software in the customer's hands so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote consulting support to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Aurora, Illinois Businesses
Progent's size, depth of technical skill, and familiarity with enterprise IT support allow small and midsize businesses to sidestep the pitfalls associated with excessive reliance on small support firms or independent consultants.

Working with Progent's Experts enables your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT services, small companies often rely heavily on independent consultants. Although freelance service providers carry lower expenses than larger IT service organizations and can typically charge nominally lower rates, freelancers are frequently spread too thin to respond quickly to critical situations. If an independent engineer is busy with another customer, ill, on vacation, or in training, the absence of backup staff may require your company to go without assistance in case of a crisis. As your company grows, network downtime or difficulties with line-of-business programs become more costly. The dollars you thought you were saving on an independent consultant can evaporate fast because of lower productivity. In addition, when freelance engineers encounter new technologies, the unavailability of a large engineering group to fall back on for advice forces them to train on the job while your company ends up with the costs for their ongoing training.

  • Gain Access to Expertise in Sophisticated IT Issues
    The majority of smaller support firms or independent engineers who concentrate on small company IT consulting are capable of delivering connect-the-dots solutions but lack the experience to work efficiently with complex IT environments with a variety of operating systems, many locations, VoIP implementations, mobile workforces, interconnected financial and operational applications, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's extensive team of experts can benefit your company because big-company networks are inherently complicated, support problems demand in-depth understanding of in many technical areas, and reaching a high level of stability, reliability, and protection calls for enterprise-tested best practices.

  • Create a Solid Foundation for Growth
    Small businesses often start with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a series of ad hoc fixes commonly get tossed onto of a marginal foundation. As a company evolves, stability and scalability problems can undermine the productivity of the organization. These networks require proper assessment, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that will provide the reliable foundation to meet current business needs and support downstream growth.

  • Team with Solution Finders, Not Product Resellers
    Small businesses require guidance and insight to work through an increasingly complicated maze of technology alternatives available for enabling business growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services exclusively. This allows Progent to match consulting support with the genuine needs of customers. Mixing network consulting and product reselling can lead to a situation where the recommended solution is based on a preselected technology instead of being based on the actual needs of a small business.

Contact Progent
If your Aurora, Illinois business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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