Professional Remote Troubleshooting for Aurora, Illinois Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been overlooked by large IT support firms. Some small businesses allow themselves to grow dangerously dependent on freelance consultants or small support firms who lack the size or broad knowledge to respond quickly or effectively to technical emergencies. Other small businesses turn to mass-market service providers that employ personnel taught to offer standardized fixes for ordinary issues but who do not have the experience and technical scope to handle the diversity of environments and absence of standards typical of small company IT systems.
Progent's proven methodology for providing affordable and successful network service to small businesses has made Progent one of the most respected Microsoft-certified network consulting firms in the industry. Progent has provided online support to businesses in every state in the United States (refer to Progent's client testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management services to add to the skills of your internal IT support staff. Co-sourcing can reduce expenses and help meet schedules for big projects like software design and development, business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of accredited consultants to assist your company to design and execute your cloud computing strategy.
Main Technologies Supported by Progent for Business Networks in Aurora, Illinois
Progent's nationwide team of world-class support professionals provides help for all facets of information technology used by businesses of all sizes. Areas supported by Progent in Aurora include:
Service Delivery Alternatives for Aurora, Illinois Companies
Progent offers a variety of alternatives for providing small companies with affordable computer services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk structure common to larger IT groups. Progent's Contact Center Service Mechanism promotes fast support, comprehensive service records, dependable follow-through, and strict expense control across an array of IT support delivery modes that include online troubleshooting, on-premises support, and top-level consulting.
- Online Support
Progent's Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for new customers to accommodate emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's remote network support expertise.
- On-site Support
Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: hands-on support professionals when you require them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for on-site support calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning how to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, visit Online Help Desk Services.
- Co-managed Help Desk Services
Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and reporting. For details, refer to Progent's Co-managed Help Desk services.
- Consulting Expertise
Progent offers small and midsize companies affordable availability of world-class IT professionals who can deliver help with vital technologies such as Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest products, network protection engineering, non-stop it system design, virtual server strategies, plus configuration, customization and training for business programs such as financials, operations, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as site moves and massive system migrations, extended projects like upgrading an older MRP platform to a modern MS Dynamics 365 solution, relational database application development and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent services like disaster recovery and malware removal.
- Infrastructure Expertise for Telecommuters
Progent can assist small and mid-size companies to design, set up and troubleshoot the infrastructure required for at-home workers. Aspects of infrastructure where Progent's experts offer support include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN design and deployment, and reliable Internet connectivity. To learn about Progent's network infrastructure expertise for remote workers, see infrastructure expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in a setting that not only delivers the highest degree of availability and scalability but that is also simple for customers to migrate to another service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit businesses with mixed environments to benefit significantly on the expense of hardware, system support, and IT management while getting enterprise-class dependability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can support the multi- platform and non- standardized environments typical of smaller companies, and retains ownership of the software in the customer's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced remote consulting support to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Aurora, Illinois Small Businesses
Progent's size, depth of technical expertise, and experience with corporate network consulting enable small companies to avoid the pitfalls associated with excessive reliance on small support organizations or freelance consultants.
Working with Progent's Experts enables your business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network support, small businesses often depend heavily on independent consultants. Though individual support engineers carry lower expenses than larger IT service organizations and can typically bill nominally lower fees, freelancers are occasionally too overworked to react rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on travelling, or in class, the lack of replacement staff may require your company to wait for assistance during a crisis. As your small business expands, system unavailability or problems with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can evaporate fast because of lower productivity. Also, when independent consultants encounter new technologies, the unavailability of a big consulting group to rely on for advice requires them to learn in place while your business winds up with the bill for their continuing training.
- Gain Access to Expertise in Complex Information Technology Solutions
The majority of smaller support organizations or freelance engineers focused on small business network support are capable of providing connect-the-dots fixes but lack the background to deal cost-effectively with complicated network infrastructures with mixed platforms, multiple locations, Voice over IP systems, mobile workers, interconnected financial and operational software, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your small business because enterprise environments are inherently complicated, integration issues require thorough understanding of in numerous technical areas, and achieving a high degree of stability, reliability, and security calls for industry-proven processes.
- Create a Firm Foundation for Growth
Small businesses often begin with a network cobbled together on a tight budget. Lacking a carefully designed architecture, a sequence of band-aid repairs commonly get thrown on top of a marginal foundation. As a company grows, reliability and expandability issues can undermine the productivity of the organization. These environments require thorough evaluation, intelligent strategic planning, and broad-based expertise to upgrade to a network environment that will act as the reliable foundation to handle critical business requirements and ease downstream expansion.
- Work with Solution Finders, Not Product Vendors
Small businesses need guidance and insight to navigate through an ever more complex maze of technology alternatives offered for enabling business growth and improving efficiency. Businesses do not need an IT engineer or support organization that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services only. This allows Progent to align technical services with the genuine interests of customers. Combining network consulting and product reselling can result in a situation where the proposed solution is based on a preselected vendor rather than being based on the true requirements of a client.
Contact Progent
In case your Aurora, Illinois business wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).