Professional Online Help for Aurora, Illinois Networks from World-class Consultants
Small companies have typically been underserved by major network service firms. Some small businesses allow themselves to become excessively reliant on freelance engineers or small support organizations who don't have the bandwidth or extensive skill sets to respond quickly or effectively to technical emergencies. Still other small companies turn to mass-market support providers that employ personnel taught to offer by-the-numbers fixes for ordinary issues but who are missing the background and versatility to deal with the variety of environments and absence of standardization typical of small business IT systems.

Progent's proven approach to delivering affordable and effective network service to small companies has made Progent among the premier Microsoft-certified network service organizations in the industry. Progent has delivered online help to small businesses in every state in the United States (refer to Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal IT support group. This can reduce expenses and help meet schedules for big IT initiatives like software design and development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to help your business to plan and implement your cloud strategy.

Primary Products and Technologies Supported by Progent for Businesses in Aurora, Illinois
Progent's group of world-class consultants provides support for all facets of information systems deployed by companies of all sizes. Areas supported by Progent in Aurora include:

Support Delivery Options Available for Aurora, Illinois Companies
Progent offers a variety of options for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT management. Progent's model for delivering computer support services is based on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Call Center Service Model promotes fast response, thorough activity documentation, dependable follow-up, and strict expense control across an array of network support delivery options that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help clients to analyze and repair hardware and software issues without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible registration process for new clients to accommodate emergency network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more information concerning Progent's remote network support services.

  • Onsite Support
    Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online service experts to deliver small and midsize companies the optimal solution: onsite service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for on-site support calls is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more details concerning how to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems. For details, see Online Help Desk Services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security engineering, non-stop network design, virtualization solutions, plus integration, customization and training for small business programs including accounting, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and massive system migrations, extended initiatives such as management information application programming and support, relational database software development and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of availability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same facilities that host the gear of many of the world's largest information technology organizations, Progent can eliminate the cost of creating and managing the systems required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems and data files are regularly backed up and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also easy for clients to transfer to another service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow companies with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can support the mixed- platform and loosely standardized environments typical of small businesses, and keeps control of the software licenses in the client's hands so that moving to a new virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support services to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Aurora, Illinois Businesses
Progent's staff size, scope of technical expertise, and experience with corporate IT consulting allow small and midsize businesses to sidestep the problems related to over reliance on thinly staffed support firms or independent consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Dependence on Individual Consultants
    For network support, smaller businesses sometimes depend excessively on individual engineers. Though individual support engineers have lower expenses than more substantial support organizations and can typically bill nominally smaller fees, individuals are occasionally spread too thin to respond rapidly to critical network problems. If an independent engineer is occupied with different client, ill, on travelling, or in training, the lack of backup staff may require your business to go without help during an emergency. As your small business expands, network unavailability or problems with critical programs become more expensive. The dollars you believed you were conserving on a freelancer can disappear fast because of lower productivity. Also, when independent consultants encounter new technologies, the unavailability of a large engineering team to rely on for help requires them to learn on the job while your business ends up with the bill for their ongoing education.

  • Gain Access to Certified Professionals in Advanced IT Issues
    Many small support organizations or independent consultants focused on small business network support may excel at providing connect-the-dots fixes but lack the experience to deal cost-effectively with complicated network configurations with a variety of operating systems, multiple offices, VoIP implementations, mobile workers, integrated accounting and operational software, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large team of specialists can be valuable to your small business because big-company environments are characteristically complex, integration issues demand thorough knowledge in numerous technical areas, and achieving an acceptable level of stability, availability, and protection requires industry-tested leading practices.

  • Create a Solid Basis for Growth
    Small businesses often start with a network cobbled together on a tight budget. Without a solid basis, a sequence of ad hoc repairs often get tossed on top of a tenuous structure. As a business evolves, reliability and expandability problems can hinder the productivity of the business. These environments require proper evaluation, smart strategic analysis, and in-depth expertise to migrate to an IT environment that can provide the solid basis to meet critical business needs and ease future growth.

  • Partner with Solution Finders, Not Product Resellers
    Smaller businesses need guidance and insight to work through an increasingly complicated array of IT options offered for accelerating business growth and enhancing efficiency. They do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells services only. This allows Progent to match consulting support services with the real interests of clients. Mixing network consulting and product reselling can lead to a situation where the proposed solution is built around a preselected technology instead of being driven by the actual requirements of a customer.

Contact Progent
In case your Aurora, Illinois business wants to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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