Low-cost Network Support from Microsoft and Cisco premier Professionals for Companies in Aurora, IL
By delivering world-class know-how when you need it, providing specialized knowledge for key business applications, offering innovative services like virtual data center hosting, invoicing only for help you receive, and requiring no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your It system and cut support expenses. Progent appreciates that information system protection, reliability, and efficiency are just as important to small companies as to major enterprises but that small organizations don't have the leverage to spend heavily in computer networks and in-house support groups. Progent's fundamental competitive advantage is that no network support organization can match Progent's capability to provide the IT support expertise your business requires whenever you need it and at prices you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT support personnel. This can cut costs and help meet schedules for big projects such as application development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to help your company to design and execute your cloud strategy.

Key Technologies Supported by Progent for Businesses in Aurora, Illinois
Progent offers the support of accredited experts for all aspects of information technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:

Support Delivery Options Available for Aurora, Illinois Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for providing network support is built on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Model ensures fast support, thorough activity records, reliable follow-through, and strict cost monitoring across a range of network service delivery alternatives that include remote repairs, in-person help, high-end consulting, as well as server hosting.

  • Online Support
    Progent’s Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or delay of on-premises service visits. The background of Progent's IT engineers makes it possible to resolve most IT problems rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to address emergency situations and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn more information about Progent's online network troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service experts to give small businesses the optimal solution: on-premises service professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for on-site service calls is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems. For details, refer to Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, programming and support for business programs including financials, ERP, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as office moves and major software upgrades, longer term initiatives like business information application development and customization, relational database software development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is feasible with the type of on-site data center that is achievable for the majority of small businesses. Because Progent uses the same data centers that host the gear of some of the world's largest IT organizations, Progent can save you the investment in building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, security and efficiency is continually monitored, and systems and data files are regularly archived and available for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's production servers in an environment that not only delivers the top level of dependability and expandability but that is in addition convenient for clients to migrate to another service provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and IT management while achieving world-class reliability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can handle the multi- OS and non- standardized environments typical of smaller businesses, and keeps control of the licenses in the customer's possession so that moving to a different virtual system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting services to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Aurora, Illinois Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network consulting allow small and midsize businesses to sidestep the pitfalls related to excessive reliance on thinly staffed support organizations or individual consultants.

Teaming with Progent's Experts enables your company to:

  • Prevent Over Reliance on Individual Consultants
    For IT services, smaller businesses sometimes depend heavily on freelance engineers. Although individual support providers have lower overhead than more substantial support firms and can typically charge nominally lower fees, they are often spread too thin to respond quickly to critical situations. If an independent engineer is occupied with another customer, ill, on vacation, or in training, the absence of replacement staff may force your business to go without assistance in case of a crisis. The more your small business expands, network downtime or problems with line-of-business programs get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lower productivity. In addition, when freelance engineers encounter new technologies, the lack of a big engineering team to depend on for assistance forces them to learn in place while your company winds up footing the costs for their continuing education.

  • Gain Access to Experts in Sophisticated Network Solutions
    The majority of smaller support organizations or freelance consultants who concentrate on small business network support are capable of providing connect-the-dots solutions but don't have the experience to deal cost-effectively with complicated IT environments with mixed operating systems, numerous sites, VoIP implementations, remote clients, interconnected financial and analytical software, data-driven web sites, and custom line-of-business software. Progent's experience with global companies and Progent's large group of specialists can be valuable to your company because enterprise environments are by nature complicated, integration issues demand in-depth understanding of in numerous technical areas, and reaching a high level of stability, availability, and security requires industry-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies often start with an IT system implemented on a tight budget. Lacking a proper architecture, a series of band-aid repairs often get piled onto of a marginal structure. As a company evolves, stability and expandability problems can undermine the productivity of the organization. Such environments require proper evaluation, smart strategic planning, and in-depth experience to migrate to a network environment that can provide the solid basis to meet current business needs and support future expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses need direction and education to navigate through an increasingly complicated maze of technology options offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent provides consulting and services only. This permits Progent to match consulting support with the genuine interests of clients. Combining IT consulting and product selling can lead to a conflict where the proposed solution is built around a preselected technology instead of being based on the actual requirements of a small business.

How to Contact Progent
If your Aurora, Illinois business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Remote Troubleshooting CRISC Risk Identification

    Progent's disaster recovery planning and business continuity consultants can help you design a disaster recovery strategy to prepare for an IT network catastrophe. Progent can help you create a complete disaster recovery plan that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, fault-tolerant system solution that addresses availability issues involving a wide range of infrastructure technologies and procedures.

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    • desktop and application virtualization Consult
    Citrix NetScaler Outsourcing

    Citrix has developed a comprehensive line of products that provide enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for centralized distribution of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to assess the strategic advantages of Citrix virtualization products and can help you design, validate, implement, optimize, and support Citrix virtualization platforms.

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    • Wireless LAN Site Survey Online Troubleshooting
    802.11x Wi-Fi Site Survey Support and Integration

    Progent’s Wireless Site Survey makes it easy to design and install a WiFi network customized for your facilities, providing your business a wireless solution that delivers the coverage, performance, load-handling capability, QoS, security, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive on-premises service.

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    • High-Availability Failover Clustered Servers Help and Support
    Online Technical Support Windows 2003 Cluster

    Progent offers Microsoft Windows Cluster Server support to help your business implement non-stop server clusters designed to deliver 24x7 operation. Clustered Windows servers for zero-downtime networks include Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Server Cluster. By showing you how too build zero-downtime server clustering solutions around Microsoft Windows Server 2003 Cluster, Progent’s Certified Windows professionals ensure that your high availability server clusters are set up to optimize the business value of your IT network.

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    • Call Center Sharing Online Technical Support
    Supplemental Help Desk Network Consultant

    Progent's Computer Helpdesk Outsourcing Support Services for desktop support are designed especially for small organizations who require immediate availability of a Help Desk Service Center with professional phone support and effective escalation options but who must work within a limited network support budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Support, Optional Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Helpdesk Applications Selection and Integration.

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    • Hosting for Exchange Specialist
    Professional Exchange Hosting

    Progent's Exchange Hosting and Management Services offer a world-class data center that features redundant power and cooling systems, 24x7 staffed security and IT support center, and failover access to tier-1 Internet service providers. Hosted Microsoft Exchange servers are set up as virtual machines for service continuity, smooth scalability, and fast restoration. Services include integration with your business network, connectivity with handheld communication products, continual tracking of performance and security, spam filtering, patch and service pack management, Help Desk Call Center services, daily backup, and comprehensive email management support.

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    • Open Now Consultants Fault-tolerant Data Center
    Fault Tolerant Colo Consultancy

    Progent's Data Center professionals can show you how to find fault-tolerant data centers that meet the specific needs of your business. High availability off-site data centers are particularly appealing to small companies due to of their affordability and simplified logistics in comparison to pursuing a do-it-yourself approach. Attempting to create an on-site data center with even a basic degree of fault tolerance is financially prohibitive for typical small businesses. Progent can help you reap all the benefits of high availability data centers and 24x7 colo sites by providing a full range of consulting and maintenance services.
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