Professional Remote Help for Aurora, Illinois Small Business Computers from Microsoft Certified Engineers
Small businesses have typically been underserved by major network support firms. Some small businesses allow themselves to grow overly reliant on freelance engineers or small support firms who lack the bandwidth or extensive knowledge to react quickly or effectively to network emergencies. Still other small businesses turn to giant service providers staffed with personnel taught to provide standardized solutions to ordinary problems but who do not have the experience and versatility to handle the variety of environments and absence of standardization typical of small company IT systems.

Progent's proven methodology for delivering low-cost and effective technical service to small companies has made Progent among the most respected Microsoft-certified IT service firms in the country. Progent has provided remote support to businesses in every state in the United States (refer to Progent's client testimonials).

For larger companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support staff. This can save money and minimize technical risks for big IT initiatives like application development, business continuity planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to assist your company to design and execute your cloud computing strategy.

Main IT Areas Supported by Progent for Aurora, Illinois Businesses
A Microsoft-certified Partner IT service company that maintains a large group of Cisco Certified CCIE network infrastructure consultants and Apple accredited consultants, Progent offers emergency assistance and affordable online consulting to Aurora, IL companies for a broad array of information technologies including:

Support Delivery Options Available for Aurora, Illinois Companies
Progent has a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for providing network support is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Service Model ensures fast response, comprehensive service records, reliable follow-through, and tight expense control across a range of network support delivery options that include remote troubleshooting, onsite support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center offers emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and fix network problems without the cost or time loss of on-premises support visits. The experience of Progent's IT engineers makes it possible to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to address urgent situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online network support expertise.

  • Onsite Support
    Progent provides onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the ideal combination: on-premises support technicians when you require them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for in-person service visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems. for more information, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics. For more information, visit Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital technologies including Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment products, network security consulting, fault tolerant network engineering, server virtualization solutions, plus configuration, programming and support for small business programs including financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-shot projects including site moves and massive software upgrades, extended initiatives like upgrading an older ERP system to a modern Microsoft Dynamics 365 package, relational database software development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system management, or urgent response such as disaster recovery and malware removal.

  • Network Infrastructure Guidance for Teleworkers
    Progent can help small and mid-size businesses to plan, implement and troubleshoot the infrastructure required for work-from-home employees. Aspects of network infrastructure where Progent's experts offer support include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router integration, Wi-Fi network design and implementation, and robust Internet connections. For information about Progent's network infrastructure expertise for a remote workforce, refer to network infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top level of dependability and expandability but that is also simple for clients to migrate to another support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving world-class reliability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can support the multi- platform and non- standardized environments typical of small companies, and keeps ownership of the software in the client's possession so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory regulations for IT data security and reporting.

The breadth and depth of Progent's consulting team bring a powerful array of advantages to customers trying to increase the business value of their information system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, in the trenches of IT service, executing a wide variety of technical projects for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just world-class technical help, but also a support engineer with proven approaches for fixing actual network problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no registration fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major bills for fast repairs. An additional benefit of granular billing is that your company are less inclined to allow incipient issues to stay unaddressed until they grow into major problems. Read more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every staff member to every customer. The practice of detailing and organizing service records allows more effective service and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent service providers or who employ in-house IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Aurora, Illinois business needs to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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