Affordable Network Help from Microsoft certified Experts for Companies in Aurora, IL
By offering professional know-how when you need it, providing specialized knowledge for key applications, providing high-value services like virtual data center hosting, invoicing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables you to increase the competitive value of your information network and cut support costs. Progent recognizes that network protection, reliability, and efficiency are as important to small businesses as to major enterprises but that small companies don't have the economy of scale to spend aggressively in computer networks and internal service staffs. Progent's fundamental value proposition is that no IT support firm can match Progent's ability to provide the network support your company requires whenever you need it and at prices you can justify.
For larger companies, Progent can provide co-sourcing support to add to the skills of your internal network support team. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to certified consultants to help your company to plan and implement your cloud strategy.
Primary Practice Areas Serviced by Progent for Office Networks in Aurora, Illinois
Progent's team of world-class consultants provides assistance for all aspects of information technology deployed by companies of any size. Areas served by Progent in Aurora include:
Support Delivery Options for Aurora, Illinois Businesses
Progent offers a selection of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering network support is based on the Help Desk operational structure familiar to larger IT groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service documentation, dependable follow-up, and strict cost control across a range of IT support delivery options that include online repairs, onsite support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite service calls. The experience of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for new clients to accommodate emergency situations and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional details concerning Progent's remote computer troubleshooting services.
- Onsite Service
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to deliver small companies the optimal solution: on-premises service professionals when you need them as well as the remote help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, visit Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security engineering, fault tolerant it system design, server virtualization solutions, plus integration, customization and support for small business applications including accounting, ERP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and major software migrations, longer term initiatives such as management information software programming and customization, database software development and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency services such as data restoration and malware cleanup.
- Application Hosting
Progent can host key business applications like Exchange and Microsoft SQL to provide small businesses with higher degrees of availability, protection, and performance than is possible using the type of on-site data center that is practical for most small organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's biggest IT companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, protection and efficiency is continually tracked, and systems are regularly backed up and ready for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's servers in a setting that not only provides the highest degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to another service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the licenses in the customer's possession so that migrating to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers expert online consulting to help organizations of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Aurora, Illinois Small Businesses
Progent's staff size, scope of technical skill, and experience with enterprise IT support enable small and midsize businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or freelance consultants.
Working with Progent allows your company to:
- Avoid Excessive Reliance on Freelance Consultants
For IT support, small companies sometimes depend excessively on independent consultants. Though individual service providers carry lower overhead than larger support organizations and can afford to charge apparently lower fees, individuals are sometimes stretched to far to react quickly to urgent network problems. If an independent engineer is busy with another customer, ill, on travelling, or in training, the absence of backup personnel may require your business to wait for help during an emergency. The more your small business expands, network unavailability or problems with line-of-business programs get more expensive. The dollars you thought you were saving on a freelancer can evaporate quickly due to lower productivity. In addition, when freelance consultants encounter new technologies, the lack of a large consulting team to fall back on for assistance forces them to learn on the job while your company winds up footing the bill for their continuing education.
- Have Access to Experts in Complex IT Solutions
The majority of smaller service organizations or independent engineers specializing in small company IT support are capable of providing routine fixes but don't have the seasoning to work efficiently with complex IT infrastructures that have a variety of operating systems, numerous offices, VoIP systems, mobile clients, interconnected financial and analytical applications, eCommerce, and specialized business applications. Progent's experience with global companies and Progent's extensive team of experts can benefit your small business because enterprise environments are inherently complex, integration problems require thorough understanding of in numerous technical areas, and achieving a high level of robustness, availability, and security calls for industry-tested best practices.
- Create a Firm Foundation for Seamless Growth
Small companies often begin with a network implemented on a tight budget. Without a strong architecture, a series of band-aid repairs commonly get thrown onto of a tenuous foundation. As a business grows, reliability and scalability problems can undermine the productivity of the business. Such networks need thorough evaluation, intelligent business analysis, and in-depth experience to upgrade to an IT infrastructure that will act as the reliable foundation to meet current business requirements and ease future growth.
- Team with Solution Consultants, Not Product Vendors
Small businesses need direction and insight to work through an increasingly complex maze of technology options available for accelerating growth and enhancing productivity. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services only. This permits Progent to align technical services with the genuine interests of customers. Combining network consulting and product reselling can result in a situation where the proposed solution is built around a predetermined technology rather than being based on the actual requirements of a small business.
How to Contact Progent
In case your Aurora, Illinois company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).