Aurora, IL Remote Support from Certified Computer Network Troubleshooting Professionals
Progent's computer help services can deliver your Aurora, IL business low cost and reliable access to Microsoft and Cisco certified computer engineers. By delivering IT support help when you require it, providing specialized knowledge for vital technologies, offering unique services such as automated server monitoring, and billing only for support you receive, Progent offers your Aurora, Illinois company an economical alternative for maximizing the productivity of small office information systems. Whether you maintain an onsite datacenter, connect to cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to build and manage a robust and safe information system and to have fast availability of the experienced consulting ordinarily available only to businesses who are able to maintain a sizeable in-house IT organization.

For larger companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT support group. This can cut costs and help meet schedules for major IT initiatives such as application programming, business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to help your company to design and implement a sensible cloud strategy.

Primary Technical Areas Supported by Progent for Aurora, Illinois Office Networks
A Microsoft-certified Partner IT service firm that maintains a large team of Cisco Certified CCIE network infrastructure experts and Apple certified engineers, Progent provides urgent assistance and low-cost online consulting to Aurora, IL companies for a broad range of computer technologies such as:

Support Delivery Options for Aurora, Illinois Companies
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for providing network support is based on the Call Center structure common to big IT organizations. Progent's Contact Center Support Mechanism ensures rapid response, thorough service records, dependable follow-up, and strict expense control across a range of IT service delivery options that include online troubleshooting, on-premises support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and repair network issues without the expense or time loss of travel for onsite service calls. The experience of Progent's IT engineers allows them to handle most network issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup procedure for first-time clients to address urgent situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional information concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small companies the best of both worlds: in-person support professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how and why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. for more information, see Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and metrics. To learn more, refer to Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, network protection engineering, high availability it system design, virtual server solutions, plus integration, programming and training for small business programs such as financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as site moves and massive software upgrades, longer term initiatives like upgrading an older MRP system to a modern MS Dynamics or Dynamics 365 solution, relational database application programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent response like data restoration and virus cleanup.

  • Network Infrastructure Support Services for Telecommuters
    Progent can help small and mid-size businesses to design, set up and troubleshoot the infrastructure to support telecommuters. Areas of infrastructure where Progent's experts can deliver support include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router configuration, Wi-Fi network design and deployment, and robust Internet connections. For information about Progent's network infrastructure support services for teleworkers, see infrastructure support services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the top degree of availability and expandability but that is in addition easy for clients to migrate to another support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit small businesses with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can support the mixed- platform and non- standardized environments common with smaller businesses, and retains control of the licenses in the customer's hands so that moving to a different virtual host is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Aurora, Illinois Businesses
Progent's staff size, depth of technical skill, and experience with corporate IT consulting allow small and midsize businesses to avoid the pitfalls associated with excessive reliance on small support firms or individual engineers.

Working with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For IT support, smaller companies sometimes rely heavily on individual engineers. Although individual support engineers carry lower expenses than larger support firms and can typically bill nominally smaller rates, freelancers are sometimes too overworked to respond rapidly to critical problems. If an independent engineer is busy with another client, ill, on vacation, or in training, the absence of backup personnel may require your business to wait for assistance during an emergency. As your company grows, network unavailability or problems with line-of-business applications get more costly. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lost productivity. Also, when freelance consultants confront unfamiliar technologies, the lack of a big engineering team to rely on for help requires them to learn in place while your company ends up footing the costs for their ongoing education.

  • Gain Access to Experts in Advanced IT Solutions
    Many small service firms or independent engineers who concentrate on small company IT support may excel at providing routine fixes but don't have the background to deal efficiently with complex network environments with mixed platforms, numerous locations, Voice over IP systems, remote workforces, integrated financial and operational software, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your business because enterprise networks are characteristically complex, support problems demand thorough understanding of in many technical disciplines, and reaching an acceptable degree of robustness, reliability, and security requires industry-tested best practices.

  • Build a Firm Basis for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised repairs often get tossed onto of a marginal structure. As a business evolves, reliability and expandability issues can hinder the productivity of the business. These networks need proper evaluation, intelligent business planning, and broad-based expertise to migrate to an IT environment that can provide the solid foundation to meet critical business needs and ease future growth.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies require guidance and education to navigate through an increasingly complicated array of IT alternatives offered for enabling business growth and improving productivity. They do not need a network engineer or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services only. This allows Progent to match technical services with the genuine needs of customers. Combining network consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the actual requirements of a customer.

How to Contact Progent
In case your Aurora, Illinois business wants to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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