Low-cost Computer Help from Microsoft premier Consultants for Companies in Aurora, IL
By delivering professional support when you need it, making available in-depth expertise for key business applications, providing innovative services like virtual server hosting, billing solely for services you receive, and charging no setup fees or retainers for standard services, Progent helps your company to maximize the business value of your information system and cut support costs. Progent recognizes that network security, dependability, and efficiency are as important to small businesses as to major corporations but that small organizations lack the leverage to invest aggressively in computer technology and internal service groups. Progent's basic competitive advantage is that no network support firm can match Progent's capability to deliver the network support your company requires when you require it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT service team. Co-sourcing can save money and help meet schedules for major IT initiatives such as software design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Business Networks in Aurora, Illinois
Progent's national team of world-class consultants offers support for virtually all aspects of network technology deployed by companies of all sizes. Areas served by Progent in and around Aurora include:

Service Delivery Alternatives for Aurora, Illinois Businesses
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, and network management. Progent's model for delivering network support services is built on the Call Center structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service documentation, consistent follow-up, and tight cost monitoring across a range of network support delivery alternatives that include online troubleshooting, in-person help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants allows them to handle the majority of network issues rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for new customers to address emergency network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: onsite support technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for in-person service calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, refer to Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. For details, see Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with critical technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, network security consulting, fault tolerant it system consulting, virtual server strategies, plus integration, programming and training for business software including financials, ERP, management reporting, CRM, and productivity software. Progent can help with short-term projects such as office relocations and massive system migrations, extended initiatives such as upgrading an older MRP system to a current MS Dynamics or Dynamics 365 solution, database application development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as data restoration and virus cleanup.

  • Infrastructure Support Services for an At-Home Workforce
    Progent can help small and medium-size businesses to design, implement and troubleshoot the network infrastructure to support work-from-home employees. Aspects of infrastructure where Progent's experts can provide support include secure and efficient VPN connectivity, VDI desktop platforms, router setup, Wi-Fi LAN design and deployment, and reliable Internet access. For details about Progent's network infrastructure consulting expertise for an at-home workforce, refer to network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition easy for customers to transfer to another service provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the multi- platform and loosely standardized environments typical of small businesses, and retains control of the licenses in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you�re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Aurora, Illinois Small Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate network consulting enable small businesses to avoid the pitfalls related to excessive reliance on thinly staffed service firms or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, smaller businesses sometimes depend excessively on individual consultants. Though freelance service providers carry lower overhead than larger IT service firms and can afford to charge nominally smaller fees, they are sometimes spread too thin to respond quickly to critical situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of replacement personnel may force your business to wait for help in case of an emergency. The more your small business expands, system unavailability or problems with line-of-business programs become more expensive. The money you believed you were saving on an independent consultant can evaporate quickly because of lower output. In addition, when independent consultants encounter unfamiliar technologies, the lack of a big consulting group to rely on for help requires them to train on the job while your company ends up footing the costs for their ongoing training.

  • Have Access to Expertise in Sophisticated Network Solutions
    Many smaller service firms or freelance engineers specializing in small company network consulting are capable of delivering connect-the-dots fixes but lack the seasoning to deal cost-effectively with complex network environments that have mixed platforms, multiple sites, Voice over IP implementations, remote workers, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can benefit your small business because big-company networks are by nature complicated, integration problems demand in-depth understanding of in numerous technical areas, and achieving a high level of stability, availability, and security calls for enterprise-proven leading practices.

  • Create a Solid Foundation for Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Without a solid basis, a sequence of improvised repairs commonly get thrown onto of a marginal structure. As a company grows, stability and scalability issues can undermine the success of the business. These networks require proper assessment, smart business analysis, and broad-based expertise to migrate to an IT infrastructure that will act as the reliable basis to meet critical business requirements and ease downstream growth.

  • Partner with Solution Providers, Not Product Resellers
    Small companies require guidance and education to navigate through an ever more complex array of IT alternatives offered for accelerating growth and enhancing productivity. They do not need an IT consultant or service firm that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services exclusively. This permits Progent to align consulting services with the genuine needs of clients. Combining network consulting and product selling can result in a situation where the proposed solution is based on a preselected technology instead of being driven by the true needs of a customer.

Get in Touch with Progent
In case your Aurora, Illinois company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    If your office computer system mixes UNIX, Linux or Solaris technology with Windows, Progent can show you how to integrate your computers into a unified network that allows all your operating systems to coexist for easy management, transparent information exchange, high reliability, enhanced throughput, and tight protection. Progent's UNIX/Linux/Solaris and MS Windows integration support services include network infrastructure configuration and support, consulting for Windows services for UNIX, online network monitoring and management, online technical support and troubleshooting, in-person technical support, and Help Desk Call Center services.

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    • Juniper SRX650 Router Network Consulting
    Security Group Juniper SRX240 Router

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Outsourcing Service Reporting

    Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to every client. The practice of documenting and organizing support records allows more efficient support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

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    Proxim Wireless Case Study

    Progent delivered a wireless integration environment that allowed a school to increase efficiency and eliminate the ongoing expense of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for connecting separate locations up to 2.5 miles apart and can reach even longer distances. This wireless solution offered better bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it offered protection against local interference.

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    Microsoft Exchange 2003 Upgrade Remote Support Services

    Progent's expert support team can show you how to design and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity disruption, simplifies long-term support demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-location upgrades, Progent offers the background to complete your project quickly and affordably. Progent's Microsoft Exchange 2003 support, repair, and consulting offerings include expertise with the integration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business goals.

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    Ubiquiti UniFi Wave 2 WiFi access point Consultant Services

    Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi appliances running across multiple sites with any number of APs can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the skills of seasoned Wi-Fi professionals who can help your organization to assess the value of UniFi products for your business and help you to design, deploy, manage, and maintain your UniFi solution.

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  • Top Azure enterprise hybrid cloud solutions Engineers Cisco and Microsoft Certified Experts Azure cloud integration Outsourced Programming
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  • Urgent Microsoft Lync Server Instant Messaging IT Consulting Lync Server 2013 and Active Directory Consultant Services
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    If your business does not need immediate remote support but you think you will require technical services with your information system soon, you can conserve time and money and guarantee that the appropriate expertise will be available when you need it by getting in touch with a Progent sales specialist and registering as a customer. For more information, phone 800-993-9400 or send email to information@progent.com.

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