Aurora, IL Online Support from World-class Computer Troubleshooting Consultants
Progent's computer tech support services can provide your Aurora, IL business cost-effective and reliable support from world-class technical professionals. By providing IT consulting help when you need it, offering advanced expertise for mission-critical applications, offering unique services such as automated network monitoring, and charging only for support you receive, Progent gives your Aurora, Illinois business an economical alternative for maximizing the productivity and profitability of small-scale business information systems. Whether you run an on-premises system, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to create and support a robust and secure information system and to have quick availability of the skilled support usually available only to corporations who are able to maintain a large internal IT organization.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network service team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your business to plan and implement your cloud strategy.

Core Technologies Supported by Progent's Consultants for Companies in Aurora, Illinois
Progent's nationwide team of industry certified experts offers help for all aspects of network technology used by organizations of all sizes. Technologies served by Progent in and around Aurora include:

Support Delivery Options Available for Aurora, Illinois Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, and network administration. Progent's model for delivering computer support services is built on the Help Desk operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid support, thorough service records, dependable follow-up, and tight cost control across an array of network support delivery alternatives that include online troubleshooting, on-premises support, and top-level consulting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of on-premises support visits. The background of Progent's network consultants allows them to handle most IT problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to address emergency network problems and Progent charges per minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: in-person service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about how and why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, visit Help Desk Services.

  • Co-managed Help Desk Services
    Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. For details, see Progentís Help Desk sharing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital products and technologies such as
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, high availability it system design, virtualization solutions, plus configuration, programming and training for small business programs including financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as office moves and massive system migrations, extended projects such as upgrading a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 package, database software development and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and virus cleanup.

  • Infrastructure Guidance for Teleworkers
    Progent can assist small and medium-size businesses to plan, set up and debug the infrastructure for offsite workers. Areas of infrastructure for which Progent's consultants can deliver support include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi network design and deployment, and reliable Internet connections. To learn about Progent's network infrastructure expertise for telecommuters, go to network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small organization's production servers in an environment that not only provides the highest degree of availability and scalability but that is in addition simple for clients to migrate to another service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class dependability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can support the multi- platform and loosely standardized networks typical of small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize physical IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network protection and can help with advanced security projects like SIEM solutions to help enterprises meet business standards and statutory regulations for network data protection and incident reporting.

The scope and size of Progent's engineering team offer a unique array of benefits to companies trying to increase the business value of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, in the trenches of network support, performing a broad range of IT projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for repairing real-world network problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you pay only for received support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no registration charge and asks no retainer for services provided during normal business hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with big bills for quick fixes. An additional advantage of by-the-minute invoicing is that clients won't be inclined to allow simple issues to fester until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by each consultant to every customer. The practice of documenting and organizing service activity results in more effective support and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain internal IT staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Aurora, Illinois business wants to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Before Progentís MOM-based solution, network issues were handled reactively, once workers were impacted by them. With the benefit of proactive, automated alerts and trend reports sent by MOM, Progent can now address network issues before they becomes critical enough to impact network uptime. Thanks to MOM, Progent can resolve looming problems before clients know that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class service continuity, safety and performance.

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    Progentís Shared Call Center service allows your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading shared PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their market, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and expedite your ROI.

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    Progent can assist your business to design a migration to Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PBX.

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    Progent's Juniper Networks-authorized network consultants can help you to plan and deploy Juniper Firewall/VPN technology, enhance and support your network infrastructure, and migrate efficiently from outdated devices to current versions. Progent's Junos OS engineers can provide support for Juniper's flagship network control software to help you to streamline the administration and improve the security of your Juniper VPN devices and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you manage networks that include a combination of Juniper's OS platforms.

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