Fast, Low-cost Online Computer Network Support for Aurora, Illinois Small Companies
For more than two decades, Progent has focused on delivering enterprise-class computer support to customers with small-business budgets. Progent has built a unique service system that features a cost-effective, seamless virtual office infrastructure, custom remote troubleshooting technology, a substantial team of engineers certified in a broad range of technical disciplines, a Help Desk Call Center service structure that maximizes efficiency and guarantees follow-through, a global group of remote support professionals, on-site service options for the majority of most zip codes in the United States, and a corporate culture committed to resolving network problems in the least time and at the least cost to clients.

For larger companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network service personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects like application programming, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to accredited experts to assist your business to plan and execute a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Business Networks in Aurora, Illinois
Progent's group of industry certified support professionals provides support for virtually all facets of network systems found in businesses of any size. Technologies served by Progent in and around Aurora include:

Service Delivery Options for Aurora, Illinois Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's model for providing network support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism ensures fast support, comprehensive activity documentation, consistent follow-up, and strict expense control for a range of network support delivery options that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to handle most network problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: hands-on service professionals when you need them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The response time for on-site service calls is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses who need prompt and dependable access to a professional Help Desk with effective phone assistance, online troubleshooting tools, and sufficient technical strength for full problem escalation. Because smaller businesses typically have limited information technology funds and can spare scant management bandwidth for handling network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that business computer systems are always up and running. Read more about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, non-stop network engineering, server virtualization strategies, plus integration, programming and training for business programs such as financials, ERP, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects including office relocations and major software migrations, longer term initiatives like management analytics software programming and customization, relational database software programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange Server and MS SQL to provide small businesses with greater levels of dependability, protection, and performance than is feasible using the class of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that support the gear of many of the world's biggest IT organizations, Progent can save you the cost of building and managing the systems required for world-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay current, protection and performance is constantly monitored, and systems are regularly archived and available for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's production servers in a setting that not only provides the highest degree of availability and expandability but that is also easy for customers to migrate to another service firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and network administration while getting world-class dependability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks common with smaller businesses, and retains control of the software in the client's hands so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Aurora, Illinois Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise network consulting enable small companies to avoid the problems associated with over dependence on thinly staffed service firms or independent consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network support, smaller companies often depend heavily on freelance engineers. Although individual service providers carry lower overhead than larger support organizations and can typically bill nominally smaller rates, they are sometimes unable to respond quickly to critical problems. If a freelance consultant is busy with another customer, sick, on travelling, or in class, the lack of backup staff may require your business to wait for assistance in case of a crisis. The more your company grows, network downtime or difficulties with critical applications get more costly. The money you thought you were saving on an independent consultant can evaporate fast because of lost productivity. Also, when independent consultants encounter new technologies, the lack of a big consulting group to rely on for help requires them to learn with the meter running while your organization winds up footing the costs for their continuing training.

  • Have Access to Experts in Sophisticated IT Solutions
    Many smaller support organizations or independent consultants focused on small company IT support are capable of providing connect-the-dots fixes but don't have the experience to work cost-effectively with complex network configurations that have mixed operating systems, numerous locations, Voice over IP implementations, remote workers, integrated financial and operational applications, data-driven web sites, and custom business software. Progent's background with worldwide enterprises and Progent's large team of specialists can be valuable to your small business because big-company networks are by nature complex, integration issues demand thorough understanding of in many technical areas, and reaching a high degree of stability, availability, and protection calls for enterprise-proven best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often begin with an IT system implemented on a tight budget. Lacking a strong architecture, a series of improvised repairs often get thrown onto of a weak structure. As a business grows, reliability and scalability problems can hinder the success of the business. Such networks need proper assessment, intelligent business analysis, and broad-based experience to migrate to a network environment that can act as the solid foundation to handle current business needs and ease future growth.

  • Work with Solution Finders, Not Resellers
    Smaller businesses require guidance and insight to navigate through an increasingly complicated maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need an IT consultant or support organization that attempts to promote a product. Progent avoids conflicted motives by not reselling any products. Progent provides consulting and services only. This allows Progent to match technical services with the genuine needs of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being driven by the true needs of a customer.

Get in Touch with Progent
In case your Aurora, Illinois company needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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