Expert Online Service for Aurora, Illinois Small Business Computers from World-class Engineers
Small companies have typically been ignored by major network support organizations. Many small businesses allow themselves to become excessively reliant on freelance consultants or small support firms who don't have the bandwidth or broad skill sets to react promptly or efficiently to network emergencies. Still other small companies turn to mass-market service providers staffed with personnel able to provide standardized fixes for ordinary issues but who do not have the experience and versatility to deal with the diversity of environments and lack of standards typical of small business IT systems.

Progent's time-tested methodology for providing affordable and successful network service to small businesses has made Progent among the premier Microsoft-certified IT service firms in the United States. Progent has provided remote help to companies in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large companies, Progent offers co-sourcing support to add to the skills of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for major projects like application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to certified consultants to assist your business to design and implement your cloud computing strategy.

Core Practice Areas Serviced by Progent for Aurora, Illinois Office Networks
As a Microsoft-certified Partner computer support firm with a large team of Cisco CCIE networking consultants and Apple accredited engineers, Progent offers urgent assistance and low-cost remote consulting to Aurora, IL businesses for a wide range of information technologies including:

Support Delivery Alternatives Available for Aurora, Illinois Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, and IT management. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Contact Center Support Mechanism promotes fast support, comprehensive activity records, reliable follow-up, and tight cost monitoring for an array of IT support delivery modes that include remote troubleshooting, onsite support, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and repair hardware and software problems without the cost or delay of travel for onsite support calls. The background of Progent's IT consultants allows them to handle most IT problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to address emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: on-premises service professionals when you need them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for on-site service visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about why to register for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems. To learn more, visit Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics. For more information, see Progent's Help Desk Co-management services.

  • Consulting Services
    Progent offers small companies budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero threat assessment products, company-wide network protection engineering, high availability it system engineering, server virtualization solutions, plus configuration, customization and support for small business software including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with one-time projects such as office moves and massive system migrations, extended projects such as customizing an older ERP platform to a current MS Dynamics or Dynamics 365 package, database software development and administration services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like data restoration and malware cleanup.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can help small and mid-size businesses to plan, deploy and debug the network infrastructure needed to support a remote workforce. Aspects of network infrastructure for which Progent's consultants can provide assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router configuration, wireless LAN planning and deployment, and reliable Internet access. To learn about Progent's network infrastructure expertise for telecommuters, see infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also simple for clients to migrate to a different service provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow companies with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the multi- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the software licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting support to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver web-based management and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Aurora, Illinois Businesses
Progent's size, depth of technical skill, and familiarity with corporate IT support allow small and midsize businesses to avoid the problems associated with over dependence on thinly staffed service firms or independent engineers.

Working with Progent enables your small business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For IT support, small companies often rely excessively on independent consultants. Though freelance service engineers carry lower expenses than larger support organizations and can afford to bill apparently lower rates, they are occasionally too busy to react quickly to critical situations. If a freelance engineer is occupied with another client, ill, on travelling, or in training, the absence of replacement staff may require your company to go without assistance in case of a crisis. As your small business expands, system downtime or difficulties with line-of-business programs get more expensive. The money you believed you were conserving on an independent consultant can be eaten up fast because of lost output. Also, when freelance engineers encounter new problems, the lack of a big consulting group to fall back on for help requires them to train in place while your business winds up footing the bill for their continuing education.

  • Have Access to Experts in Advanced IT Solutions
    The majority of small support organizations or independent engineers who concentrate on small company network consulting are capable of delivering routine solutions but don't have the background to deal efficiently with complicated network configurations with mixed platforms, numerous locations, Voice over IP implementations, mobile workforces, interconnected financial and operational applications, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's extensive staff of experts can be valuable to your small business because big-company environments are by nature complicated, integration issues require thorough understanding of in numerous technical areas, and achieving an acceptable degree of stability, reliability, and protection requires industry-tested leading practices.

  • Create a Solid Basis for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Without a proper architecture, a series of improvised repairs commonly get thrown on top of a tenuous structure. As a company evolves, stability and scalability problems can hinder the success of the organization. These networks need proper evaluation, intelligent business analysis, and in-depth expertise to migrate to a network infrastructure that will provide the reliable basis to meet current business needs and support future expansion.

  • Work with Solution Consultants, Not Product Resellers
    Small companies need direction and education to work through an ever more complex maze of IT options offered for enabling growth and improving productivity. Businesses do not need an IT engineer or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services exclusively. This allows Progent to match consulting services with the genuine interests of clients. Mixing network consulting and product selling can result in a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the actual requirements of a customer.

How to Contact Progent
In case your Aurora, Illinois company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's IT outsourcing packages provide economical network support for medium-size companies. Whether it includes designing network architecture, setting up an internal Help Desk or outsourcing a one, deploying a new email platform, monitoring your network, or building an on-line business application, outsourcing your network technical services can smooth out expenses and minimize risks, permitting network service expenses to grow in a more linear and controlled fashion than is possible by assembling a large, knowledgeable internal IT staff. Progent's Outsourcing White Paper and flyers show how Progent can enable you to create a protected and highly available system architecture for your vital Windows-powered business software including Windows 2008, Microsoft Exchange Server, and SQL Server.

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    Progent provided a wireless integration environment that enabled a school to improve efficiency and eliminate the ongoing costs of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for interfacing remote sites up to 2.5 miles apart and can reach even greater distances. This wireless solution provided improved bandwidth and reliability than recourse to amplifying the 802.11b network, and because it uses the 5.8Ghz band it provided protection against local interference.

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    ProSight Active Security Monitoring (ASM) incorporates next generation behavior machine learning technology by SentinelOne to defend endpoints as well as physical and virtual servers against familiar as well as new ransomware variants like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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    System Center Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes security and compliance settings control, inventories network assets, protects against corporate data leakage, performs network health monitoring, allows secure self service, and offers a common point of control for administering mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can help your organization with any facet of designing, implementing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud, or hybrid networks.

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    If your business computer system combines UNIX, Linux or Solaris technology with Microsoft Windows, Progent can show you how to incorporate your computers into a unified network that permits all your operating systems to coexist for easy management, seamless information exchange, high availability, superior throughput, and tight security. Progent's UNIX/Linux/Solaris and MS Windows integration support offerings include IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network support and repair, in-person technical support, and Help Desk Call Center services.

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    Progent's Microsoft certified support team can help you design and implement an efficient in-place Microsoft Exchange 2003 migration plan that minimizes productivity disruption, reduces ongoing support requirements, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-location migrations, Progent has the background to finish your move rapidly and economically. Progent's Exchange 2003 support, troubleshooting, and consulting services include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.

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    Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) offers SMBs a single soultions for financial management, inventory control, operations control, capacity planning, procurement, sales, demand forecasting, and business analytics. Progent's Dynamics 365 Business Central/NAV consultants can assist your organization to manage your older Dynamics NAV environment or upgrade smoothly to a cloud-hosted, onsite, or hybrid deployment model.


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