Immediate, Low-cost Remote Computer Troubleshooting for Aurora, Illinois Small Companies
For over two decades, Progent has specialized in providing world-class IT support to customers with small-company budgets. Progent has developed a powerful service system that includes a streamlined, tightly connected virtual office infrastructure, custom remote repair technology, a large pool of engineers certified in a broad array of IT practice areas, a Help Desk service structure that promotes responsiveness and ensures follow-up, a worldwide team of remote troubleshooting experts, on-site support availability for the majority of most zip codes in the U.S., and a company culture committed to solving technical issues in the least time and at the lowest cost to customers.
For larger businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house IT support personnel. This can cut costs and minimize technical risks for major projects such as software design and development, business continuity planning, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to accredited experts to help your company to design and execute a sensible cloud strategy.
Key Practice Areas Supported by Progent for Businesses in Aurora, Illinois
Progent's group of certified consultants provides help for all aspects of network technology deployed by businesses of all sizes. Areas supported by Progent in Aurora include:
Service Delivery Options Available for Aurora, Illinois Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing IT support services is built on the Help Desk structure familiar to big IT groups. Progent's Help Desk Service Mechanism ensures rapid support, thorough service records, reliable follow-up, and tight expense control across an array of IT service delivery options that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can assist customers to troubleshoot and fix network issues without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers allows them to resolve the majority of IT issues quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's online network support services.
- Onsite Service
Progent provides onsite computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service engineers to give small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The wait time for on-site support visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about why to sign up for Progent's in-person computer support.
- Help Desk
Progent's Help Desk Services are designed for small and midsize companies who need fast and dependable access to an online Help Desk Call Center with efficient phone support, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually are constrained by tight IT budgets and can spare little executive bandwidth for handling network support tasks, Progent's Contact Center Services can be the most cost-effective option to make sure that small business information networks stay productive. Learn more details concerning Progent's Helpdesk services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security consulting, high availability network design, virtual server solutions, plus integration, programming and support for business programs such as accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office relocations and massive software migrations, longer term projects like business reporting application development and customization, database software programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or urgent response such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater levels of dependability, security, and recoverability than is feasible using the class of in-house data center that is achievable for most small businesses. Because Progent utilizes the same facilities that host the equipment of some of the planet's largest IT organizations, Progent can save you the expense of building and maintaining the systems needed for world-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs remain current, security and efficiency is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small company's servers in a setting that not only delivers the top degree of availability and expandability but that is in addition easy for clients to transfer to another support firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed service, can support the multi- OS and non- standardized environments common with small businesses, and keeps control of the software in the client's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert online consulting to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of network products such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of system security and can help with advanced security projects such as SIEM solutions to help enterprises comply with business guidelines and statutory requirements for IT information security and reporting.
The breadth and depth of Progent's engineering staff offer a unique array of benefits to customers wishing to maximize the productivity of their IT network within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, in the trenches of network service, performing a wide variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class technical help, but also a support engineer with proven approaches for fixing real-world network problems quickly.
Find out more details concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no sign-up fee and requires no retainer for services provided during regular working hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major invoices for quick repairs. Another advantage of by-the-minute billing is that customers will not be inclined to allow incipient issues to stay unaddressed until they grow into major problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by every consultant to each customer. The discipline of documenting and archiving support activity results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has few competitors. Small companies who utilize freelance service providers or who employ in-house IT personnel gain when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Read more details concerning Progent's knowledge transfer services.
In case your Aurora, Illinois business needs to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Help
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).