Affordable Computer Tech Support from Microsoft and Cisco certified Professionals for Companies in Aurora, IL
By delivering professional support when you need it, providing in-depth knowledge for critical applications, providing innovative services like virtual data center hosting, invoicing solely for services delivered, and requiring no setup fees or retainers for standard services, Progent enables your company to increase the business value of your information system and minimize support expenses. Progent recognizes that network protection, dependability, and performance are just as critical to small companies as to major corporations but that small companies don't have the leverage to invest heavily in computer technology and in-house service staffs. Progent's basic value proposition is that no network consulting firm can equal Progent's ability to deliver the IT support your company requires whenever you require it and at prices you can justify.

For mid-size and large companies, Progent can provide co-sourcing services to supplement the skills of your in-house IT support team. This can save money and minimize technical risks for big projects such as software development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to design and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Businesses in Aurora, Illinois
Progent provides the support of accredited experts for all facets of network technology found in small organizations. Technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Aurora, Illinois Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for technical support, system architecture, and network management outsourcing. Progent's model for providing IT support services is built on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Service Model promotes fast support, comprehensive activity records, consistent follow-up, and strict cost control across a range of network service delivery options that include remote troubleshooting, onsite help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite service calls. The background of Progent's network consultants allows them to handle most network issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to accommodate urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: hands-on support professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The wait time for in-person service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more concerning how and why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, see Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. To learn more, visit Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can provide help with critical technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network protection engineering, non-stop network engineering, virtualization solutions, plus configuration, programming and training for small business software such as financials, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive software upgrades, longer term initiatives such as upgrading an older ERP platform to a modern MS Dynamics 365 solution, database application programming and administration support, and web development, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency response such as disaster recovery and malware removal.

  • Network Infrastructure Support Services for Telecommuters
    Progent can help small and medium-size companies to design, deploy and troubleshoot the infrastructure required for work-from-home employees. Areas of infrastructure where Progent's consultants offer guidance include safe and efficient VPN tunnel connections, VDI desktop platforms, router configuration, Wi-Fi network design and deployment, and reliable Internet access. To find out about Progent's infrastructure support services for teleworkers, visit infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition convenient for customers to transfer to a different service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and IT administration while achieving world-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can handle the multi- platform and non- standardized networks common with small businesses, and retains control of the licenses in the client's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Aurora, Illinois Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate IT support allow small companies to avoid the problems associated with excessive reliance on thinly staffed support organizations or freelance engineers.

Working with Progent enables your small business to:

  • Avoid Over Reliance on Individual Consultants
    For network support, small companies often rely excessively on independent engineers. Although individual service engineers carry lower expenses than more substantial support organizations and can afford to charge nominally smaller fees, individuals are sometimes too overworked to respond quickly to critical network problems. If an independent engineer is occupied with another client, sick, on vacation, or in class, the absence of replacement staff may force your company to go without assistance in case of an emergency. As your small business expands, network downtime or difficulties with line-of-business programs get more expensive. The dollars you believed you were saving on an independent consultant can be eaten up fast due to lost output. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a large engineering group to fall back on for help forces them to train in place while your company ends up with the bill for their continuing education.

  • Gain Access to Experts in Sophisticated IT Issues
    Many small support organizations or freelance engineers specializing in small company IT support are capable of delivering routine fixes but lack the experience to work efficiently with complicated network infrastructures that have mixed operating systems, numerous sites, VoIP systems, remote workforces, interconnected financial and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with global companies and Progent's large team of experts can be valuable to your business because big-company environments are inherently complicated, support problems demand thorough knowledge in numerous technical areas, and reaching a high degree of stability, availability, and protection calls for industry-proven leading practices.

  • Create a Firm Basis for Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a carefully designed basis, a sequence of improvised repairs commonly get tossed on top of a weak foundation. As a company evolves, stability and scalability problems can undermine the productivity of the business. Such environments need proper assessment, smart business analysis, and in-depth expertise to migrate to a network environment that can act as the reliable basis to meet current business requirements and ease downstream growth.

  • Partner with Solution Finders, Not Product Vendors
    Small companies need direction and insight to navigate through an increasingly complicated array of IT alternatives available for enabling business growth and improving efficiency. Businesses do not need a network consultant or service organization that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This allows Progent to match consulting support with the real interests of clients. Combining network support and product reselling can lead to a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual requirements of a small business.

Get in Touch with Progent
In case your Aurora, Illinois business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to design and implement a cost-effective upgrade to Windows Server 2022 using a self-hosted system architecture or a hybrid model that integrates cloud-hosted Windows Server Online with an on-prem installation of Windows Server 2022.

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    • Professionals Wireless Bridge
    Wireless Support Outsourcing

    Progent's wireless engineers can help small organizations plan, select, evaluate, deploy and support secure building-to-building wireless bridging products that integrate transparently into your existing network while offering a degree of protection that equals or exceeds wireline connections. Progent provides experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can help you select and install the wireless link technology that match your business requirements.

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    • Windows Server 2008 Hyper-VI Integration
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    Windows Server 2008 represents an important step forward in making information systems more secure and available, simpler to virtualize and manage, faster, and able to offer a better environment for web publishing. Progent can help your business get the most from the enhancements incorporated into Windows Server 2008 by delivering consulting, support, training, temporary staffing, network monitoring, and security services.

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    • Network Consultant Forefront TMG Firewall
    Award Winning Forefront Threat Management Gateway Computer Consultant

    Microsoft Forefront Threat Management Gateway is based on the proven security capabilities of ISA Server 2006 and provides a centrally administered web gateway that delivers a single-server solution for a variety of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting capabilities, permits customized reporting powered by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be installed as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft-certified engineers can assist you to plan and carry out pilot and production implementations; interface Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also assist your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server.

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