Professional Online Help for Aurora, Illinois Computer Networks from Certified Engineers
Small companies have traditionally been overlooked by large IT support organizations. Some small companies allow themselves to become overly reliant on individual engineers or small consulting organizations who lack the bandwidth or broad skill sets to react promptly or efficiently to technical emergencies. Still other small businesses resort to mass-market service firms staffed with technicians trained to provide by-the-numbers solutions to common problems but who are missing the background and versatility to handle the diversity of environments and lack of standardization typical of small business information systems.

Progent's proven approach to providing affordable and effective network support to small businesses has made Progent among the premier Microsoft-certified network consulting organizations in the industry. Progent has delivered remote help to businesses in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the skills of your in-house IT service group. This can reduce expenses and minimize technical risks for major IT initiatives such as application development, business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to plan and implement your cloud strategy.

Main Areas of Expertise Supported by Progent's Consultants for Business Networks in Aurora, Illinois
Progent's national group of industry certified experts provides support for virtually all facets of information technology used by businesses of any size. Areas served by Progent in Aurora include:

Support Delivery Options Available for Aurora, Illinois Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, and network administration. Progent's paradigm for providing IT support services is based on the Help Desk structure common to big IT groups. Progent's Help Desk Service Mechanism ensures rapid response, thorough service records, dependable follow-through, and tight cost control for an array of IT service delivery options that include online repairs, on-premises support, and top-level consulting.

  • Online Service
    Progent’s Technical Response Center (TRC) offers urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix network problems without the expense or delay of travel for onsite service calls. The background of Progent's network engineers allows them to handle the majority of IT issues quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to address emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's remote computer support expertise.

  • On-site Service
    Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: onsite support professionals when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more concerning how and why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. For details, visit Online Help Desk Services.

  • Shared Help Desk Services
    Progent’s Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progent’s Co-managed Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability network consulting, virtual server solutions, plus integration, programming and training for small business software such as financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with one-time projects such as office moves and massive system upgrades, longer term projects such as customizing a legacy MRP platform to a modern Microsoft Dynamics 365 package, relational database application development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and virus cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and medium-size businesses to design, configure and troubleshoot the network infrastructure needed to support telecommuters. Aspects of infrastructure where Progent's experts can deliver assistance include secure and convenient VPN connectivity, VDI desktop software, router configuration, Wi-Fi LAN planning and deployment, and robust Internet connections. To learn about Progent's infrastructure consulting services for a remote workforce, see network infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is also simple for customers to migrate to another service firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow companies with mixed environments to save significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the mixed- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the software licenses in the client's possession so that moving to a new virtual system is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting services to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network security and can help with complex security programs like SIEM solutions to help enterprises comply with business standards and government requirements for network information security and incident reporting.

The scope and size of Progent's consulting staff offer a powerful set of benefits to clients wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, at the forefront of IT support, executing a broad variety of technical projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested approaches for fixing actual IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with big invoices for quick fixes. An additional benefit of granular invoicing is that you are not tempted to allow minor problems to fester until they grow into big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by each staff member to every customer. The practice of documenting and archiving support activity allows more effective support and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has little competition. Small companies who work with independent service providers or who maintain internal support personnel gain when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Aurora, Illinois business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent’s Microsoft-premier engineers can help you to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the risks and advantages of migrating to 64-bit desktop computing, plan an affordable migration process that minimizes business disruptions, and provide inexpensive, expert online support to aid you to install 64-bit PC desktop operating systems and applications on your current hardware.

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    Lync Server 2013 Back End Server Engineer

    Microsoft Lync 2013, now called Skype for Business, enables organizations of all sizes to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, audio/video and web meetings with application sharing, and both IP and PSTN telephony enabled for a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and system integrators can assist your company to evaluate the advantages of Lync Server 2013, design an on-premises, cloud-resident (via Lync Online) or hybrid model appropriate for your current and long-term goals, deploy Lync 2013 so as to speed up your ROI, and deliver live online and on-premises training to your IT team and users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to integrate Lync 2013 with popular Microsoft Office and Office 365 apps including Outlook and PowerPoint.

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    Fortinet next-generation firewalls are industry leaders in offering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet firewalls to safeguard your IT assets at the enterprise perimeter, within the data center core, at branch locations, and in the cloud.

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    • 4000 Router Online Technical Support
    After Hours Information Technology Consulting IOS XR Software

    Cisco offers a full product line of routers including appliances designed to deliver the protection, performance, and reliability demanded by customers from small offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and system availability. Progent can help you select and configure Cisco routers to build a solid foundation for your network and to make it economical to grow as you add new users, open new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS operating system, such as the Cisco 800 series of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Routers.

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    When performing consulting tasks for corporate customers, Progent uses a structured methodology based on defined milestones in order to achieve financial, timing and engineering goals while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes industry project management procedures derived from the leading practices defined by the Microsoft MSF methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and expert implementation. All facets are recorded to provide a detailed description of technical services performed and to help in downstream network maintenance.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    24/7/365 SQL Server 2019 Machine Learning Services Help and Support

    Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting, application development, and debugging services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a seamless intranet solution.

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    Progent's short-term staff augmentation services allow you to meet the need for IT support personnel without incurring the expense and hassle associated with identifying and recruiting experienced technical workers and without increasing your permanent workforce.

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    Progent's Microsoft-certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration plans, optimize your infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT support staff, develop an enterprise-wide security plan, streamline IT administration, help with creating applications, and generate and test a disaster recovery/business continuity plan.

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    Remote management cards offer IT administrators full control of a server without the requirement for a personal visit. Through remote management cards, all console screen information plus keyboard and mouse functionality are exported to an off-site session to a support expert who can be located anywhere in the world. Progent's Microsoft and Cisco authorized consultants can assist you to plan, deploy, and support a fault-tolerant company network that includes remote server management cards and Progent can use these remote server management cards to deliver efficient off-site technical support. Progent is familiar with a number of remote server management cards including Aten remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote server management cards.

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