Professional Online Troubleshooting for Aurora, Illinois Networks from Certified Engineers
Small companies have typically been underserved by large IT support firms. Many small businesses permit themselves to grow overly reliant on freelance consultants or small support firms who lack the bandwidth or comprehensive knowledge to react quickly or effectively to network crises. Other small businesses resort to giant service providers that employ personnel trained to provide by-the-numbers solutions to common issues but who are missing the background and versatility to deal with the variety of configurations and lack of standards typical of small company IT networks.
Progent's time-tested approach to delivering affordable and successful technical support to small companies has made Progent among the most respected Microsoft-certified network service firms in the country. Progent has provided remote help to companies in every state in the country (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house network service team. This can save money and minimize technical risks for big IT initiatives like application design and development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide the services of certified consultants to assist your business to plan and execute a sensible cloud computing strategy.
Core IT Areas Supported by Progent for Aurora, Illinois Business Networks
As a Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco Premier CCIE networking experts and Apple accredited consultants, Progent offers emergency troubleshooting and affordable remote consulting to Aurora, IL small businesses for a broad range of information technologies such as:
Service Delivery Alternatives Available for Aurora, Illinois Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for providing IT support is based on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, thorough service records, consistent follow-up, and strict cost monitoring across a range of IT service delivery options that include remote repairs, onsite support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the expense or delay of on-premises support visits. The background of Progent's network consultants makes it possible to handle most IT problems quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for first-time clients to address urgent network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support experts to give small companies the ideal combination: onsite service professionals when you need them as well as the on-line help of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how and why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. For details, visit Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and training for small business software such as accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office moves and massive software upgrades, longer term projects such as management information application programming and customization, database application development and administration services, and web development, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and MS SQL in order to provide small businesses with greater degrees of availability, security, and recoverability than is possible with the class of internal data center that is realistically affordable for most small and midsize companies. Because Progent uses the same facilities that host the gear of some of the world's largest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs stay updated, protection and efficiency is continually monitored, and systems are regularly archived and ready for complete and prompt recovery. Learn more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition simple for clients to transfer to a different support firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can support the mixed- platform and non- standardized networks typical of smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual host is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide expert remote consulting services to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Aurora, Illinois Small Businesses
Progent's size, breadth of technical expertise, and familiarity with enterprise IT consulting enable small companies to sidestep the problems related to over reliance on small support organizations or freelance engineers.
Working with Progent's Experts enables your business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network support, small businesses sometimes depend excessively on independent engineers. Although individual support engineers carry lower overhead than more substantial IT service firms and can afford to charge apparently smaller rates, they are often unable to respond rapidly to urgent situations. If a freelance engineer is busy with another client, sick, on travelling, or in class, the lack of replacement personnel may require your company to wait for assistance during a crisis. As your small business grows, system downtime or difficulties with critical applications become more costly. The dollars you thought you were conserving on an independent consultant can disappear fast due to lower productivity. In addition, when freelance consultants encounter new technologies, the unavailability of a big engineering team to count on for help forces them to learn in place while your company ends up with the costs for their continuing training.
- Gain Access to Expertise in Sophisticated Information Technology Issues
The majority of smaller service firms or independent consultants focused on small business IT consulting are capable of providing connect-the-dots solutions but don't have the seasoning to deal cost-effectively with complex IT environments that have a variety of operating systems, numerous offices, Voice over IP implementations, remote clients, interconnected accounting and operational software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's large group of experts can benefit your company because enterprise environments are inherently complicated, support issues require in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and security requires enterprise-proven best practices.
- Build a Firm Basis for Seamless Growth
Small businesses typically begin with an IT system implemented on a shoestring budget. Without a solid architecture, a series of ad hoc repairs commonly get tossed on top of a weak structure. As a company evolves, stability and scalability problems can obstruct the success of the organization. These environments require proper assessment, smart strategic analysis, and broad-based experience to upgrade to a network environment that will provide the solid basis to handle critical business requirements and support future growth.
- Team with Solution Finders, Not Product Vendors
Small companies require guidance and education to work through an ever more complex array of technology alternatives available for enabling growth and enhancing productivity. Businesses do not need a network consultant or support firm that tries to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent provides services exclusively. This allows Progent to match technical services with the genuine needs of clients. Mixing network consulting and product selling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being based on the true needs of a small business.
How to Contact Progent
If your Aurora, Illinois company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).