Affordable Network Tech Support from Microsoft premier Consultants for Companies in Aurora, IL
By offering world-class support whenever you require it, making available in-depth knowledge for key applications, offering innovative services like virtual data center hosting, billing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your information network and minimize service expenses. Progent understands that network security, reliability, and performance are just as important to small companies as to major corporations but that small organizations don't have the leverage to spend aggressively in information networks and in-house service groups. Progent's fundamental value proposition is that no network support firm can equal Progent's ability to deliver the IT support expertise your company needs when you need it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house IT service team. This can save money and minimize technical risks for big projects like software design and development, business continuity planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of certified consultants to assist your business to plan and execute a sensible cloud strategy.

Key Technical Areas Supported by Progent for Businesses in Aurora, Illinois
Progent provides the support of certified experts for all facets of information technology deployed in small and midsize companies. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for Aurora, Illinois Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, and IT management outsourcing. Progent's model for delivering IT support is built on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model ensures rapid response, thorough activity records, reliable follow-through, and strict expense monitoring for an array of IT service delivery options that include remote troubleshooting, on-premises help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help clients to troubleshoot and repair network problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network engineers allows them to handle most network problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration process for first-time customers to address urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's online service experts to give small and midsize companies the ideal combination: onsite support professionals when you require them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for in-person support visits is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more about how and why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. for more information, visit Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, refer to Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies including Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test products, network security engineering, high availability it system engineering, virtualization solutions, plus configuration, programming and support for business applications including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects such as office relocations and massive software migrations, longer term projects like upgrading an older MRP platform to a modern MS Dynamics 365 package, database application programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and malware cleanup.

  • Infrastructure Support Services for an At-Home Workforce
    Progent can help small and medium-size businesses to plan, implement and debug the network infrastructure needed to support at-home workers. Areas of infrastructure where Progent's consultants can deliver assistance include secure and convenient VPN tunnel connectivity, VDI desktop platforms, router integration, Wi-Fi network design and implementation, and robust Internet connections. For information about Progent's infrastructure consulting expertise for telecommuters, visit network infrastructure support services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's servers in a setting that not only delivers the highest degree of availability and scalability but that is also simple for customers to migrate to another service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow businesses with mixed environments to benefit dramatically on the expense of hardware, system maintenance, and network administration while getting enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can support the multi- OS and loosely standardized networks common with small businesses, and retains control of the software in the client's hands so that moving to a new virtualized system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Aurora, Illinois Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate IT support enable small companies to sidestep the pitfalls associated with excessive dependence on small service firms or independent consultants.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network support, smaller businesses sometimes depend heavily on individual engineers. Though individual support providers have lower expenses than more substantial IT service firms and can afford to charge nominally lower rates, they are occasionally spread too thin to respond quickly to critical network problems. If a freelance engineer is occupied with different customer, sick, on travelling, or in training, the absence of backup staff may force your company to go without assistance in case of an emergency. As your small business expands, system unavailability or difficulties with critical programs become more expensive. The money you thought you were saving on a freelancer can be eaten up fast because of lower productivity. Also, when independent engineers confront new technologies, the unavailability of a large engineering group to count on for help requires them to learn in place while your organization ends up with the bill for their ongoing training.

  • Have Access to Experts in Advanced Network Solutions
    Many smaller service organizations or independent consultants who concentrate on small company IT support are capable of delivering routine solutions but don't have the background to deal efficiently with complex network environments with a variety of operating systems, multiple locations, VoIP systems, remote clients, integrated accounting and operational applications, eCommerce, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's extensive staff of experts can be valuable to your company because big-company networks are characteristically complex, support problems require in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of robustness, availability, and security requires industry-proven leading practices.

  • Create a Solid Foundation for Growth
    Small businesses typically start with an IT system implemented on a tight budget. Without a solid architecture, a sequence of band-aid repairs commonly get thrown onto of a weak foundation. As a company evolves, reliability and scalability issues can hinder the productivity of the business. Such networks need proper assessment, smart strategic analysis, and in-depth expertise to migrate to a network environment that can provide the solid foundation to handle critical business requirements and ease future expansion.

  • Team with Solution Providers, Not Resellers
    Small businesses need direction and education to work through an increasingly complex array of IT alternatives available for accelerating business growth and enhancing productivity. They do not need an IT consultant or service firm that attempts to sell them products. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise only. This allows Progent to match technical services with the real interests of clients. Combining network consulting and product reselling can result in a situation where the proposed solution is based on a predetermined vendor rather than being based on the true needs of a client.

How to Contact Progent
In case your Aurora, Illinois business wants to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Cisco-certified SIP integration experts can help your business to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide affordable online or on-premises support to help businesses to move efficiently to an advanced communications network that offers accelerated ROI. Progent's certified Microsoft collaboration experts can assist you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business or Lync Server for access to a SIP PSTN trunk.

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    Progent's Wireless Consulting Services offer a convenient, economical way for businesses of any size to configure, manage, monitor and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and deploy appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    System Center Configuration Manager automates application and device provisioning across multiple sites, streamlines compliance settings management, keeps track of network assets, protects against company data leakage, provides health monitoring, enables secure self service, and offers a common point of control for administering multi-OS networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration specialists can assist your organization with any facet of designing, implementing, operating and troubleshooting a SCCM deployment for on-premises, cloud-based, or hybrid networks.

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    Small to middle size businesses can now get all the advantages of Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Certified IT support experts. With Progent's economically priced IT support programs, small organizations can choose a basic Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small business information systems enterprise-class reliability, security, and productivity.

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    If you are an information technology engineer with technical support experience, teaming with Progent and assisting Progent's clients will expand your skills via interaction with our team of mutually supportive, world-class consulting experts. Progent's commitment to providing IT expertise and computer support to small companies will offer you the chance to work closely with decision makers and add significantly to the success of dynamic organizations. In addition, Progent's virtual office environment offers state-of-the-art tools for remote service and wireless access to help you to deliver fast solutions when you take on business-critical issues.

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    Progent's Jabber consultants offer remote or onsite expertise to assist businesses of any size to design, deploy, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers in-depth expertise for the products, technologies and services that go into creating a cohesive Cisco Jabber solution including Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac desktops, iOS and Google Android smartphones, SIP trunking, Wi-Fi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and other components of a cohesive collaboration ecosystem.

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