Low-cost Computer Troubleshooting from Microsoft certified Consultants for Companies in Aurora, IL
By delivering world-class support when you need it, making available in-depth knowledge for key applications, providing high-value services such as virtual data center hosting, invoicing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to maximize the competitive value of your information network and reduce support costs. Progent understands that information system security, dependability, and performance are just as critical to small companies as to large corporations but that smaller companies don't have the leverage to spend heavily in information technology and internal service staffs. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's ability to deliver the IT support your business needs when you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house network support group. Co-sourcing can save money and minimize technical risks for major projects such as software design and development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to help your company to design and implement your cloud computing strategy.

Primary Practice Areas Serviced by Progent for Office Networks in Aurora, Illinois
Progent provides the support of certified consultants for all facets of information technology deployed in small companies. Products and technologies supported by Progent include:

Support Delivery Options Available for Aurora, Illinois Companies
Progent has a selection of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, and network management. Progent's model for delivering network support services is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Contact Center Support Mechanism promotes rapid response, comprehensive activity documentation, reliable follow-up, and strict expense monitoring across an array of network support delivery alternatives that include remote repairs, onsite help, and high-end consulting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can help clients to analyze and fix hardware and software issues without the cost or delay of in-person service calls. The experience of Progent's network consultants allows them to resolve the majority of network problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for first-time clients to address emergency network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to give small businesses the best of both worlds: in-person service technicians when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for on-site support visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. For details, visit Help Desk Services.

  • IT Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, high availability network consulting, virtual server solutions, plus configuration, programming and training for small business software such as accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as site relocations and massive software migrations, longer term projects like business information software development and support, relational database software development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like data restoration and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small company's production servers in a setting that not only delivers the top level of dependability and scalability but that is in addition easy for customers to transfer to another support firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can handle the multi- OS and non- standardized environments typical of smaller companies, and retains ownership of the software in the client's possession so that moving to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert remote support to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of system security and can assist with advanced security programs like SIEM solutions to help enterprises meet industry standards and statutory regulations for IT data security and incident reporting.

The scope and depth of Progent's engineering staff offer a powerful array of advantages to customers trying to maximize the productivity of their information system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, in the trenches of IT support, executing a broad range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for solving actual network problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates king-size bills for quick solutions. Another benefit of granular billing is that clients are less inclined to permit less critical issues to stay unaddressed until they become big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports given by each staff member to each client. The practice of documenting and archiving service records results in more efficient support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small businesses who utilize freelance consultants or who maintain internal IT staffs gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient. Find out more about Progent's knowledge transfer services.

Contact Progent
If your Aurora, Illinois business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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