Low-cost Network Support from Microsoft and Cisco certified Consultants for Businesses in Aurora, IL
By offering professional support whenever you require it, making available specialized expertise for critical applications, providing high-value services such as virtual data center hosting, invoicing only for services delivered, and charging no setup or retainer fees for standard services, Progent allows you to increase the business value of your It network and reduce service expenses. Progent appreciates that information system protection, reliability, and performance are as critical to small businesses as to large enterprises but that small organizations lack the economy of scale to invest heavily in information networks and internal support staffs. Progent's basic competitive advantage is that no IT support organization can equal Progent's capability to provide the network support your business requires whenever you require it and at a cost you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network support staff. Co-sourcing can save money and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to accredited consultants to assist your company to design and execute your cloud strategy.

Core IT Areas Serviced by Progent for Business Networks in Aurora, Illinois
Progent's team of industry certified experts offers help for virtually all aspects of network technology found in companies of all sizes. Practice areas served by Progent in and around Aurora include:

Service Delivery Alternatives Available for Aurora, Illinois Companies
Progent has a variety of options for providing small and midsize companies with cost-effective computer services for technical support, consulting, and IT administration. Progent's paradigm for delivering computer support is built on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Support Mechanism ensures rapid response, thorough activity records, reliable follow-through, and strict expense monitoring across a range of IT service delivery modes that include remote repairs, onsite support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service calls. The experience of Progent's IT consultants makes it possible to handle most IT issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup process for first-time clients to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional details concerning Progent's remote computer support services.

  • On-site Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online service engineers to deliver small companies the ideal combination: hands-on service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details about why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues. To learn more, visit Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, refer to Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test platform, network protection consulting, non-stop it system consulting, virtualization solutions, plus configuration, customization and training for small business software such as financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive software upgrades, extended initiatives like upgrading a legacy MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database application programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network management, or emergency response like disaster recovery and virus cleanup.

  • Network Infrastructure Guidance for Telecommuters
    Progent can help small and mid-size businesses to plan, configure and troubleshoot the infrastructure required for a remote workforce. Areas of infrastructure for which Progent's experts can provide guidance include secure and convenient VPN tunnel connectivity, VDI desktop platforms, router configuration, Wi-Fi network planning and implementation, and robust Internet connectivity. For details about Progent's infrastructure consulting services for remote workers, see infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition easy for customers to transfer to another service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with multi-vendor environments to save dramatically on the expense of hardware, system support, and network management while getting enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Aurora, Illinois Small Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise IT consulting allow small and midsize companies to sidestep the pitfalls related to excessive dependence on small support firms or individual engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, smaller businesses often depend heavily on individual engineers. Although freelance support providers have lower overhead than larger IT service organizations and can afford to charge apparently smaller fees, individuals are frequently spread too thin to react rapidly to critical situations. If an independent consultant is occupied with different client, ill, on travelling, or in class, the absence of backup staff may require your company to go without assistance in case of a crisis. The more your small business expands, network downtime or problems with line-of-business applications get more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lower productivity. Also, when independent engineers encounter new technologies, the unavailability of a big engineering team to count on for assistance forces them to train in place while your organization winds up with the bill for their ongoing training.

  • Gain Access to Expertise in Complex Information Technology Issues
    The majority of smaller support organizations or freelance consultants who concentrate on small business network consulting may excel at providing routine fixes but don't have the experience to work cost-effectively with complex network environments that have mixed platforms, many sites, VoIP systems, mobile workers, interconnected financial and operational software, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's large group of experts can be valuable to your company because big-company networks are characteristically complicated, support issues require in-depth understanding of in many technical areas, and achieving a high degree of robustness, availability, and protection requires enterprise-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Without a solid architecture, a sequence of ad hoc repairs often get thrown on top of a marginal structure. As a business evolves, reliability and scalability issues can obstruct the success of the organization. Such networks require thorough evaluation, smart strategic analysis, and broad-based experience to upgrade to an IT environment that will provide the reliable foundation to handle current business needs and support future growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses need guidance and insight to navigate through an ever more complex array of IT options offered for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or service firm that tries to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells consulting and services only. This permits Progent to align technical services with the real needs of customers. Combining network support and product reselling can result in a situation where the proposed solution is built around a predetermined technology instead of being driven by the true requirements of a client.

Get in Touch with Progent
In case your Aurora, Illinois business needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over 25 years of background helping manufacturing, distribution and service companies to manage supply chains and improve the efficiency of critical business processes in order to bring products to market quickly and meet customer schedules dependably. Progent offers the skills of an ERP consultant with more than two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite consulting that can range from occasional advice to solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, CPQ, web site integration, debugging, data conversion, Microsoft 365 integration, training, and database administration.

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