Immediate Remote Help for Aurora Colorado Computer Networks
For businesses in Aurora Colorado, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.
Progent's online support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls use up minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many online service organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with situations where quick fixes somehow turn into large tabs. Progent's penchant for disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and proven processes that permit the highest level of efficiency for remote engineering help and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your computer system remotely without breaching network security.
Progent's sophisticated customer support database system maintains thorough documentation for all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help rendered to every customer by any engineer. This archive of anomalies and solutions is stored as an easily retrievable proprietary knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft make available other massive technical support databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to come up with the most efficient resolutions quickly.
Online support services provided by Progent to businesses in Aurora Colorado include:
Authorized Windows Experts
Progent's Microsoft-expert remote service professionals offer network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to assist you business to install, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most challenging issues surrounding network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating program patches. CCIEs represent an exceptional value since their deep expertise allows them to solve problems quickly. In common cases, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your computer system using state-of-the-art on-line troubleshooting tools to perform efficient, secure, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading family of connectivity devices. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Aironet Wireless APs planning and integration support, Cisco WiFi controllers support Services, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can bolster the safety of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to clean up rapidly after a serious penetration. Security consulting services available from Progent include: comprehensive information security assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of computer technologies including network architecture, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight line of network monitoring and management services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Aurora Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex issues.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network consultants provides your workers in Aurora Colorado quick communication with an effective technical support resource with substantial background providing telephone-based help and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center recognition as a crucial enabler of company efficiency, and Progent's target is to resolve instead of just annotate network problems.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and training in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Aurora Colorado online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging issues before they cause network outages, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a combination of OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Aurora Colorado, Progent's phone-based network support specialists can provide expert and affordable IT support whenever your organization needs it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while eliminating the expense and lost time associated with in-person support visits.
Even if your Aurora business relies on a regular freelance support technician or employs a full time IT staff that can deal with typical network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to resolve unexpected network emergencies or particularly complex integration projects.
Features of Progent's Online Computer Support for Aurora Colorado
Progent's online help, Internet-based troubleshooting, system security expertise, and system administration services offer businesses in Aurora Colorado unparalleled leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk services and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Aurora Colorado and is also ideal for customers in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for online support and requires no ongoing retainer for support services delivered during regular business hours. This protects you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, Microsoft Exchange expertise, network security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Management Support and Software Programming
Amazon MWS Software Integration
By offering a full service one-stop source for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive IT solutions that match the special needs of your business.
- Sophisticated Remote Connectivity Software
Protected online access permits Progent's support professionals to observe exactly what your users see. This makes it easier to produce fast fixes to issues that could otherwise require a costly personal service call. Cutting-edge remote connectivity tools and experienced technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Service for High System Availability
For businesses with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained companies whose clients need instant access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned support tools, and familiarity with corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth support for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits per minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Companies who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.