Fast Remote Troubleshooting for Aurora Colorado Computer Networks
For companies in Aurora Colorado, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools needed to solve most information system issues rapidly. Efficient support reduces immediate costs because service calls require minimal chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting expertise is especially important for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent scenarios where speedy. minor solutions manage to turn into big invoices. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies which promote the highest level of effectiveness for online technical support and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to link to your company's computer system without violating network security.
Progent's proven customer support reporting application maintains comprehensive records describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of services delivered to every client by any engineer. This database of issues and responses is stored as a quickly searchable support database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close associations with key technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online service experts can determine optimal resolutions quickly.
Remote support services offered by Progent to businesses in Aurora Colorado include:
Certified Windows Experts
Progent's Microsoft-premier remote service professionals can provide computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to assist you business to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 11 system design and upgrade support and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network engineers, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to resolve the most complex challenges occurring in network infrastructure planning, deployment, management, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating program updates. CCIEs are an excellent cost-effectiveness since their deep expertise enables them to solve problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of advanced on-line support technology to perform fast, safe, and affordable analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure devices by providing services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to take the time-critical first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can help businesses to locate and quarantine breached servers and endpoints and guard clean resources from being compromised. If your Aurora network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can assist your Aurora organization to restore a system damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's group of IT security experts have the broad selection of knowledge required to rebuild all critical facets of a targeted network rapidly and with little data loss. To find out more, visit Progent's ransomware cleanup and business restoration experts.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of system protection solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your company to recuperate quickly after a serious penetration. Security solutions offered by Progent cover comprehensive data security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile access; defending your email system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent offers expert remote consulting to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a broad spectrum of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent online assistance troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced technology used by some of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and rapid recovery of critical files, apps, images, plus virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of in-depth management reporting utilities created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Aurora Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your established organization, selecting or customizing Call Center software products to handle the particular demands of your corporation, or adding occasional phone support staff to work with your in-house Help Desk Call Center resources during unusually busy scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk staff of veteran information technology professionals offers your clients in Aurora Colorado quick assistance from an effective support group with substantial experience providing phone consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a major enabler of company productivity, and Progent's target is to solve and not merely record network issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information on Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Aurora Colorado online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM for your environment so that your computer support is proactive rather than reactive. By spotting emerging issues before they grow into downtime, proactive monitoring can head off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that incorporate a variety of platforms.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Aurora Colorado, Progent's online network support specialists are ready to deliver professional and cost-effective system support whenever your company requires it. Over 20 years of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to repair IT problems quickly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Aurora organization relies on a regular freelance support technician or employs a full time organization that know how to deal with common network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or especially challenging integration problems.
Details of Progent's Remote Network Support for Aurora Colorado
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services give offices in Aurora Colorado unparalleled leverage for your support investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk support and system management, Progent's experts can deliver your organization world class network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Aurora Colorado and is also ideal for customers in geographic regions that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent has no minimum fee for phone help and imposes no ongoing subscription fee for services provided during normal business hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in planning, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support services consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
MS Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Management and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor fast, affordable, and thorough information technology solutions that address the unique needs of your business.
- State of the Art Online Connectivity Software
Secure online access allows Progent's support experts to observe exactly what your users see. This makes it easier to produce quick fixes to problems that could otherwise demand a costly personal service call. Sophisticated online connectivity tools and expert technicians combine to allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online support and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for Maximum Network Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained businesses whose workers require immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical expertise, refined support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide in-depth expertise for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 support, Windows 2003 Server maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each client. The practice of detailing and organizing support records allows more effective service and eliminates a slew of typical problems such as when a service customer is virtually held captive to a consultant who won't let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.