Immediate Remote Troubleshooting for Aurora Computer Networks
For businesses located in Aurora or anywhere in Colorado, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology needed to solve most network issues rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in indirect costs by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support experience is especially helpful in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. Unlike typical remote service organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor solutions somehow end up as large bills. Progent's skill at solving problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and field-tested methodologies that promote the maximum level of efficiency for online help and troubleshooting for IT networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your company's system without violating system security.
Progent's proven customer support database system includes extensive records for all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help provided to each Progent customer by any consultant. This archive of problems and resolutions is structured as an easily searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft make available additional massive support databases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting experts are able to find the most efficient solutions promptly.
Remote support provided by Progent to businesses in Aurora and throughout the state of Colorado include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts offer computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2013 application development,
Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to help you company to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support services as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs can resolve even the most challenging issues encountered in network infrastructure planning, integration, maintenance, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management tools and developing workarounds or locating software patches. CCIEs provide exceptional value because their broad expertise enables them to find solutions for problems rapidly. In many cases, less experienced consultants can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment via sophisticated on-line support technology in order to perform quick, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of networking appliances by providing consulting services such as:
CISM and CISSP Qualified Network Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of security services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or help you to clean up quickly after a serious breach. Security consulting services available from Progent include: in depth network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; integrating firewalls; building safe techniques for remote and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a broad spectrum of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-based approach to solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency online assistance diagnosing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to complete critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Aurora Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the resources to assemble and manage an in-house Help Desk but who need fast response from an effective Help Desk Call Center with proficient phone support plus the technical depth to escalate complex tasks to advanced engineers.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your existing one, selecting or customizing Call Center software products to meet the special requirements of your business, or adding occasional online staff to reinforce your existing Call Center group to deal with high-demand situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants gives your computer users in Aurora or anywhere in the state of Colorado fast access to a reliable network service group with substantial experience offering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a key contributor to business success, and Progent's policy is to solve and not simply report IT issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team offers online and in-depth engineering expertise and education in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Aurora, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so that your IT maintenance is proactive rather than reactive. By exposing looming issues before they grow into crashes, automated monitoring can avoid inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that support a variety of platforms.
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Aurora or anywhere in the state of Colorado, Progent's phone-based network support engineers can provide professional and economical IT help the instant your business needs it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.
Even if your Aurora organization deals with a regular independent consultant or maintains an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft certified engineers can provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to fix sudden network emergencies or especially challenging integration projects.
Advantages of Progent's Network Help for Organizations in Aurora
Progent's remote IT consulting services enable your Aurora organization to experience the benefits of on-call, enterprise-level IT support without the expense of managing an in-house IT organization. Your network will derive greater business worth by becoming more reliable, efficient, and secure. Advantages to your company include:
- Convenient remote extension of your local support resources
For most offices in Aurora or anywhere in Colorado, nearby network service resources, whether represented by freelance consultants or an in-house maintenance staff, can resolve the majority of network issues. On the other hand, IT crises may spring up when your regular resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual support technicians. In these situations, Progent's online support specialists give you an easy, fast, and budget-friendly way to supplement your local help and to convey valuable information to increase your capability to handle future issues locally.
- Reduced Dependence on Freelance Consultants
For IT support, smaller companies often rely on individual freelance service providers. Although freelance consultants have less overhead than big service firms and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of backup help may force your company to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system remains up and running.
- Build a Scalable Foundation for Smooth Expansion
Companies often start with an IT system created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, reliability and scalability issues can impede the success of the organization. These poorly built systems need proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to provide the solid foundation to handle current business demands and ease downstream expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller organizations require advice and technical training to negotiate an ever more complex array of product alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match IT expertise with the best needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT expertise, refined remote support software, and understanding of corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent offers in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Companies who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.