Remote Network Support Services

Fast and Affordable Online Troubleshooting for Aurora Colorado Information Networks
For organizations located in Aurora Colorado, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage because they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network problems quickly. This reduces direct expenses since solutions use up minimal chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting expertise is especially valuable for businesses that rely on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you receive. In contrast to many remote service firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from situations where quick repairs somehow end up as major bills. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized tools and proven methodologies that allow the maximum level of efficiency for online engineering help and repair for IT networks of any size. Progent's Technical Response Center can link to your network without compromising corporate security.

Progent's sophisticated customer support reporting application includes detailed records for the support that Progent's customers have been provided. Progent's staff engineers have access to the history of assistance delivered to each client by every engineer. This database of trouble tickets and fixes is stored as a readily exploitable internal database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft open up additional massive technical support databases and allow quick access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.

Online support services available from Progent to clients in Aurora Colorado include:

• Certified MS Windows Experts
  Progent's Microsoft-certified online support experts can deliver network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of technology support including Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, MS Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Microsoft Office Access Development and Training, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a broad range of affordable PC desktop support services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include offering Windows 11 planning and migration assistance and Windows 10 configuration support, plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and validates a person's network technology knowledge at the master level. Cisco-qualified CCIEs can deal with the most difficult challenges associated with network design, integration, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing alternate approaches or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to find solutions for problems quickly. In many instances, less qualified service providers can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network via advanced remote support tools to provide efficient, secure, and affordable diagnosis and remediation.

  Denver Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
  

  Progent locations in Denver Metro Area

  City	Address	Phone	Link
  Aurora	Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States	(720) 577-6500	Aurora Network Support Services
  Broomfield	11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States	(720) 666-6553	Broomfield Network Support Services
  Centennial	7173 S. Havana St, Suite A600 Centennial, CO 80112 United States	(720) 961-4447	Centennial Network Support Services
  Denver	1515 Wynkoop St, Suite 360 Denver, CO 80202 United States	(720) 263-4433	Denver Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure appliances. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs planning and integration services, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to help you to take the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware expert can assist businesses to identify and quarantine breached servers and endpoints and guard undamaged resources from being compromised. If your Aurora system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Recovery Services
  Progent's ransomware recovery consultants can assist your Aurora company to reconstruct an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's group of IT security specialists bring the wide range of knowledge required to reconstruct all critical facets of a compromised network quickly and with minimal loss of data. To learn more, see Progent's ransomware cleanup and operational continuity services.

• CISSP, ISSAP, and CISM Certified Network Security Experts
  Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services to enhance the immunity of your Windows, Apple macOS and OS X, Linux network against assaults or assist you to recuperate rapidly following a damaging penetration. Security services available from Progent cover in depth information security and compliance audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine local IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with on-prem Exchange, Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable process for recovering services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a broad range of computer technologies including network infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.

  Important Linux versions for which Progent can provide expertise include:
  — RedHat Linux
  — SUSE
  — Debian-GNU
  — Slackware
  — Ubuntu
  

ProSight Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all key facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming jobs. These include health checking, patch management, automated repairs, endpoint deployment, backup and recovery, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT management staff and your assigned Progent consultant so that potential problems can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of in-depth reporting utilities designed to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and fast restoration of important files/folders, apps, images, plus VMs. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

• ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and enter your password you are requested to confirm who you are on a device that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this added form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

• ProSight Shared Call Desk: Outsourced and Shared Help Center Services
  Progent's Co-managed Service Desk offers a smooth supplement to your in-house IT support staff. End user access to the Help Desk, delivery of support, escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your corporate network support staff, by Progent, or both. Your business has unrestricted flexibility to extend or reduce your share of IT support activity as required. Progent provides initial installation and onboarding of the professional services PSA software as well as workflow documentation, validation and training. For more information about ProSight Shared Help Desk, go to ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT network. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT team to focus on more strategic projects and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete major projects economically and on time. Progent's project-based online consulting services include:

• Help Desk Support
  Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

  Progent's Help Desk consulting support can aid you in building an effective new Call Center or enhancing your current organization, evaluating or enhancing Help Desk software products to meet the special needs of your corporation, or providing temporary online staff to reinforce your existing Help Desk team to deal with unusually busy events like software migrations, major updates, or rolling out brand new applications.

  Progent's Help Desk staff of veteran information technology consultants offers your workers in Aurora Colorado instant assistance from a reliable support resource with substantial background providing phone help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of company efficiency, and Progent's target is to resolve and not simply record IT problems.

• Business Applications Support: Training, Custom Programming, and Integration
  Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Team.

• Unified and Automated Administration of Hybrid Cloud Environments
  System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

• Online Hybrid Network Monitoring and Reporting Services
  Progent can deliver companies in Aurora Colorado online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your business so your network support is proactive and automated. By uncovering emerging issues before they cause downtime, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by multiple platforms.

Even if your Aurora company works with a regular freelance support technician or maintains an in-house organization that know how to handle day-to-day network issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either lack the availability or the experience to handle sudden system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Offices in Aurora Colorado
Progent's online IT consulting services allow your Aurora organization to realize the advantages of immediate, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will acquire greater business worth by being more reliable, efficient, and secure. Advantages to your business include:

• Seamless virtual extension of your on-site IT resources
  For most companies in Aurora Colorado, nearby computer support resources, whether consisting of freelance consultants or an internal maintenance staff, can take care of the majority of technical problems. However, serious problems might occur when your regular resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support people. In these instances, Progent's online service specialists offer a convenient, quick, and budget-friendly solution to augment your regular help and to transfer valuable information to improve your capability to handle future issues locally.

• Less Reliance on Freelance Consultants
  For network maintenance, smaller companies often rely on individual freelance consultants. While independent service people carry smaller internal costs than big service firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the absence of backup help may require your company to wait for assistance during an emergency. As your company grows, system unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support experts to make sure your IT system remains up and running.

• Build a Scalable Basis for Smooth Expansion
  Organizations often start with an IT architecture implemented on a modest budget. Without a robust infrastructure, slap-dash fixes can get thrown onto a weak foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These badly designed systems need careful assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a system architecture able to deliver the stable foundation to meet vital business demands and ease future expansion.

• Interact with Solution Providers Rather Than Technology Sellers
  Smaller companies require advice and technical training to navigate through an ever more complicated array of product options capable of promoting business growth and enhancing efficiency. They hardly need a network engineer who is trying to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

• In-depth Knowledge of Microsoft's Entire Line of Server Platforms
  Progent can provide in-depth expertise for Microsoft's leading server platforms with services that include Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for services delivered during regular working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

• Full Records of Delivered Services
  Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to every client. The practice of documenting and archiving service activity results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the only support firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.