Immediate Online Troubleshooting for Aurora Colorado Computer Systems
For companies located in Aurora Colorado, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage because they possess the practical background and have access to the advanced technology required to resolve most information system problems rapidly. Efficient support lowers direct expenses because solutions use up fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support experience is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing model for remote support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. Unlike many online support companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where quick fixes somehow turn into substantial bills. Progent's skill at dealing with technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes that promote the highest level of efficiency for remote help and repair for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to communicate with your company's computer system remotely without compromising corporate security.
Progent's sophisticated customer support database application includes extensive histories for the service that Progent's customers have received. Progent's team engineers have the benefit of the details of assistance delivered to every Progent client by every Progent consultant. This history of problems and responses is structured as a quickly accessible proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's online service experts are able to determine optimal resolutions promptly.
Remote support provided by Progent to businesses in Aurora Colorado include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support experts offer computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the expert level. CCIEs know how to handle even the most challenging issues occurring in network infrastructure planning, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. CCIEs represent an exceptional cost-effectiveness because their deep expertise permits them to find solutions for problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of the latest remote troubleshooting tools to perform quick, safe, and affordable diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity devices. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points deployment expertise, Cisco wireless controllers support Services, Cisco VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of security services that can bolster the safety of your Windows, macOS and OS X, Linux network against assaults or assist your company to recuperate rapidly after a serious breach. Security consulting services available from Progent cover thorough data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile access; defending your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize local resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online consulting services to address a wide spectrum of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency online help diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight line of outsourced network management services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Aurora Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or improving your established one, evaluating or customizing Call Center application software to address the unique demands of your corporation, or adding temporary online personnel to reinforce your in-house Help Desk resources to handle demanding scenarios such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals offers your workers in Aurora Colorado immediate assistance from a dependable technical support group with substantial background providing telephone-based help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's target is to fix rather than merely record IT problems.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote and in-depth engineering expertise and training in specific business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Aurora Colorado remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By spotting possible issues before they grow into network outages, system monitoring can minimize disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of OS platforms.
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Aurora Colorado, Progent's phone-based computer support specialists can provide effective and economical system support whenever your company needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Aurora office relies on a regular independent consultant or maintains a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to fix sudden system emergencies or especially tough integration projects.
Features of Progent's Remote Network Support for Aurora Colorado
Progent's online support, Internet-based repair, system security expertise, and network management services give companies in Aurora Colorado unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk support and system management, Progent's professionals can deliver your company world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Aurora Colorado and is also ideal for customers in geographic regions that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support utilities, service databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent provides online support on a minute-by-minute basis, so you pay only for the support you use. Progent has no minimum charge for online support and requires no monthly retainer for services delivered during regular business hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals with experience in designing, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's basic support offerings include system integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for critical application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Programming
MySQL Database Administration and Application Design
Apple Macintosh Help
Amazon MWS Programming
By offering a convenient one-stop source for network generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive IT solutions that address the special needs of your business.
- Advanced Remote Access Software
Secure remote connectivity allows Progent's support professionals to observe precisely what your customers see. This makes it easier to find quick fixes to problems that could otherwise demand a costly personal service call. State-of-the-art online connectivity software and experienced technicians combine to allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and automated system analysis.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for Maximum System Availability
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high system availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose workers require immediate access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help by the minute. As a result, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by each staff member to each client. The discipline of detailing and archiving support records allows more efficient support and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.