Immediate Online Technical Support for Aurora IT Networks
For businesses located in Aurora or anywhere in the state of Colorado, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve most information system issues quickly. This lowers immediate costs since solutions accumulate fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company saves additionally with indirect costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is especially helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where fast fixes somehow end up as major invoices. Progent's penchant for solving problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies which ensure the highest level of effectiveness for online help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's Technical Response Center to connect to your network without compromising corporate security.
Progent's advanced technical support database system includes detailed documentation of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of support rendered to each Progent client by any consultant. This archive of issues and resolutions is structured as a readily searchable proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft open up other extensive technical databases and allow priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to find the most efficient solutions promptly.
Online services provided by Progent to clients in Aurora and throughout the state of Colorado include:
Certified Windows Experts
Progent's Microsoft-expert remote support engineers can provide computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server development, SharePoint 2016 migration and hybrid integration consulting, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help you company to install, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and validates a person's network technology knowledge at the master level. CCIEs know how to handle even the most stubborn problems associated with network planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs offer excellent cost-effectiveness since their deep experience enables them to solve problems quickly. In common cases, less qualified consultants can struggle for many hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your environment via state-of-the-art on-line troubleshooting tools in order to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking appliances by offering consulting services that include:
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of system protection services to bolster the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or help your business to clean up rapidly following a damaging breach. Security solutions available from Progent include: thorough information security assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; configuring firewalls; establishing secure architectures for remote and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to address a broad spectrum of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote help resolving anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on time. Progent's special remote consulting services include:
How Your Aurora Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the money or time to create an in-house Call Center but who need quick response from a reliable Help Desk Call Center with professional telephone support as well as the expertise to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent reinforcement of your established Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to resolve the most difficult computer system problems, or be ready in overflow situations when your regular service providers are too busy.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your workers in Aurora or anywhere in the state of Colorado instant assistance from a dependable technical support group with years of experience delivering phone support and remote diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a crucial driver of company performance, and Progent's goal is to fix instead of merely annotate network issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team offers online advanced consulting support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Aurora, or anywhere in the state of Colorado, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your computer maintenance is proactive and automated. By spotting potential problems before they grow into downtime, system monitoring can minimize stressful and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments powered by a combination of platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Aurora or throughout the state of Colorado, Progent's phone-based computer support specialists can deliver professional and affordable IT help whenever your business requires it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while eliminating the expense and lost time that comes with on-site support calls.
Even if your Aurora business deals with a local freelance support technician or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden network emergencies or particularly tough integration problems.
Benefits of Progent's IT Support for Offices in Aurora
Progent's remote support services enable your Aurora business to have the benefits of on-call, enterprise-level IT support without the expense of managing an in-house IT organization. Your information system will acquire greater business value by becoming more available, productive, and protected. Benefits to your business include:
- Convenient remote extension of your local support resources
For most companies in Aurora or anywhere in Colorado, nearby computer support resources, whether consisting of independent consultants or a full-time IT staff, can resolve typical technical problems. However, major troubles sometimes spring up when local resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these instances, Progent's online service specialists give you an easy, fast, and affordable solution to supplement your regular resources and to pass on valuable information to improve your capability to handle future issues locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although freelance consultants have smaller overhead than big support firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of fallback help may require your business to go without help during an emergency. As your network grows, system downtime and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support expertise to insure your IT system remains available.
- Build a Solid Basis for Seamless Expansion
Businesses often start with an IT system created on a shoestring budget. Without a strong infrastructure, band-aid repairs can get thrown on top of a weak foundation. As a network grows, stability and expandability issues can impede the success of the organization. These poorly built environments require careful analysis, intelligent strategic planning, and wide technical expertise to evolve to a system infrastructure that can provide the solid foundation to handle critical business requirements and simplify future growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller organizations require guidance and technical education to negotiate an increasingly complicated maze of technology options available for promoting business growth and enhancing efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align technical expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, refined support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 upgrades, Windows 2003 Server upgrades, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each staff member to every client. The practice of documenting and archiving support records allows more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.