Immediate Online Troubleshooting for Aurora Colorado Computer Systems
Immediate Remote Support for Aurora NetworksFor companies located in Aurora Colorado, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they possess the practical background and have access to the advanced technology required to resolve most information system problems rapidly. Efficient support lowers direct expenses because solutions use up fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support experience is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. Unlike many online support companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where quick fixes somehow turn into substantial bills. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes that promote the highest level of efficiency for remote help and repair for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to communicate with your company's computer system remotely without compromising corporate security.

Progent's sophisticated customer support database application includes extensive histories for the service that Progent's customers have received. Progent's team engineers have the benefit of the details of assistance delivered to every Progent client by every Progent consultant. This history of problems and responses is structured as a quickly accessible proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's online service experts are able to determine optimal resolutions promptly.

Remote support provided by Progent to businesses in Aurora Colorado include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight line of outsourced network management services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or improving your established one, evaluating or customizing Call Center application software to address the unique demands of your corporation, or adding temporary online personnel to reinforce your in-house Help Desk resources to handle demanding scenarios such as software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals offers your workers in Aurora Colorado immediate assistance from a dependable technical support group with substantial background providing telephone-based help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's target is to fix rather than merely record IT problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides remote and in-depth engineering expertise and training in specific business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Aurora Colorado remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By spotting possible issues before they grow into network outages, system monitoring can minimize disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of OS platforms.
How Your Aurora Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Aurora Colorado, Progent's phone-based computer support specialists can provide effective and economical system support whenever your company needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Aurora office relies on a regular independent consultant or maintains a full time IT staff that know how to handle ordinary computer issues, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to fix sudden system emergencies or especially tough integration projects.

Features of Progent's Remote Network Support for Aurora Colorado
Progent's online support, Internet-based repair, system security expertise, and network management services give companies in Aurora Colorado unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk support and system management, Progent's professionals can deliver your company world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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