Fast and Affordable Online Help for Aurora Colorado IT Networks
Urgent Online Technical Support for Aurora SystemsFor businesses located in Aurora Colorado, Progent offers online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent leverage due to the fact that they possess the practical background and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. This reduces immediate costs since service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in incidental costs by minimizing or avoiding system downtime and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. In contrast to many online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from situations where fast fixes somehow turn into big bills. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven methodologies that allow the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent's Technical Response Center can connect to your company's environment without compromising system security.

Progent's powerful service reporting system keeps extensive records describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of support rendered to every Progent customer by every Progent engineer. This archive of issues and solutions is organized as a readily accessible internal database that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up other vast support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service experts can find the most efficient solutions in the least time.

Remote support available from Progent to clients in Aurora Colorado include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, subscription-based managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's top enterprises. The ProSight series of network monitoring and management services covers all key aspects of information technology including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting tools created to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow transparent backup and rapid restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are asked to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this second means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. To learn more about Duo identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Service Desk offers a transparent extension of your internal network support staff. Client interaction with the Help Desk, provision of technical assistance, issue escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the service database are consistent whether incidents are resolved by your internal IT support resources, by Progent, or a mix of the two. Your business has unrestricted flexibility to extend or reduce your share of technical support activity as circumstances demand. Progent provides initial installation and onboarding of the professional services automation (PSA) software as well as documentation, validation and training. For details about ProSight Shared Call Desk, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services allow your IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of seasoned network professionals offers your clients in Aurora Colorado instant contact with a dependable network service group with years of experience delivering telephone-based support and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a key contributor to business productivity, and Progent's aim is to solve rather than merely track IT issues.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Experts Team provides online and in-depth consulting expertise and training in specific application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office Word, and Office Excel. To learn more information on Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center2, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Aurora Colorado remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to suit your environment so your network support is proactive and automated. By anticipating potential problems before they grow into downtime, system monitoring can minimize stressful and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments based on a mix of platforms.
How Your Aurora Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Aurora Colorado, Progent's online computer support specialists are ready to provide professional and economical system support whenever your organization requires it. More than 20 years of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Aurora company relies on a regular freelance consultant or employs an in-house IT staff that can handle ordinary network problems, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected network emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Offices in Aurora Colorado
Progent's remote support services allow your Aurora company to realize the advantages of timely, enterprise-grade IT support without the expense of managing a full-time IT staff. Your network will acquire added strategic worth by becoming more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most organizations in Aurora Colorado, nearby computer support resources, whether represented by outside consultants or an in-house maintenance staff, can solve the majority of technical issues. However, major troubles might spring up when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual service people. In these cases, Progent's online support experts give you a convenient, quick, and economical solution to augment your regular help and to transfer useful information to increase your capability to resolve future issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants carry less internal costs than big consulting companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of backup help may force your company to wait for help during an emergency. As your network grows, network unavailability and trouble with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service experts to insure your network is always up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically start with an information architecture implemented on a modest budget. Without a strong framework, band-aid repairs can get piled on top of a shaky foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. Such poorly built systems need careful assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a system architecture that can offer the solid foundation to meet current business demands and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses require guidance and technical education to navigate through an ever more complicated maze of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses hardly need a computer consultant who is motivated to resell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align IT consulting with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical background, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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