Fast Remote Support for Aurora Colorado Information Networks
For organizations located in Aurora Colorado, Progent offers remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online support experts provide excellent value due to the fact that they have the real-world background and have access to the advanced technology needed to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is especially important for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed only for the support that you receive. In contrast to typical online service companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs manage to turn into large invoices. Progent's skill at dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested processes which permit the highest level of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to connect to your system without violating network security.
Progent's proven customer support database application includes thorough records of the support that Progent's customers have received. Progent's team service personnel have access to the history of services provided to each Progent client by every consultant. This history of trouble tickets and repairs is stored as an easily accessible support database that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with important vendors including Cisco and Microsoft open up other extensive support knowledge bases and allow quick access to vendors' internal support staff so Progent's remote consulting specialists can find optimal solutions promptly.
Online technical services offered by Progent to clients in Aurora Colorado include:
Certified Windows Experts
Progent's Microsoft-certified online support engineers can deliver computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop consulting and support services to help your business to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and certifies a person's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most difficult issues associated with network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. CCIEs offer excellent cost-effectiveness because their broad experience allows them to fix problems quickly. In many cases, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of advanced on-line support technology in order to perform quick, safe, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling selection of infrastructure devices. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet APs planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recover quickly after a serious penetration. Security solutions offered by Progent cover in depth data security and compliance assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from malicious assaults; configuring firewalls; building secure mechanisms for remote and mobile connectivity; protecting your messaging system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent can provide advanced online consulting to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad range of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that incorporate Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same advanced technology used by many of the world's top corporations. The ProSight series of network management outsourcing services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Aurora Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network professionals provides your workers in Aurora Colorado rapid assistance from an effective technical support group with substantial background providing phone help and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a key driver of company productivity, and Progent's policy is to solve rather than simply track technical problems.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers phone-based advanced engineering expertise and training in key application areas that include ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Aurora Colorado remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they cause network outages, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a mix of OS platforms.
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Aurora Colorado, Progent's phone-based computer support specialists are ready to provide expert and affordable IT support the moment your organization requires it. Long experience providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Aurora business has a regular freelance consultant or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the knowledge to fix sudden system emergencies or particularly challenging integration projects.
Details of Progent's Remote Network Support for Aurora Colorado
Progent's phone help, remote troubleshooting, network security consulting, and system administration services offer companies in Aurora Colorado the greatest leverage for your support investment. Whether you need occasional telephone support and remote network repair or full-time Help Desk call center support and system administration, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Aurora Colorado and is also ideal for customers in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide range of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for online support and asks for no ongoing retainer for support services delivered during regular business hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists who have skill in designing, implementing, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, Microsoft Exchange Server consulting, system security planning, and shared Help Desk services. Progent's Experts Team offers in-depth consulting support for specific application areas. Support available from the Application Experts staff includes:
Dynamics GP Support and Customization
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Programming
MySQL Management Support and Application Development
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service centralized source for network generalists and specialists, Progent can tailor fast, affordable, and thorough IT solutions that align with the unique requirements of your business.
- Advanced Remote Connectivity Tools
Secure remote access permits Progent's service professionals to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that might otherwise require a costly personal visit. Cutting-edge online connectivity software and expert technicians together enable Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Popular VPN Products
Progent can provide safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious businesses whose workers need instant recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, refined support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits by the minute. As a result, you are billed only for received support. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Companies who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.