Fast and Affordable Online Troubleshooting for Aurora Computer Systems
Urgent Online Support for Aurora NetworksFor businesses located in Aurora or anywhere in the state of Colorado, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-qualified security experts to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of network issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer billable minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits even more with incidental expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical remote support companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate situations where fast repairs somehow turn into substantial invoices. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and field-proven processes which allow the maximum level of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's remote service group to access your company's network without violating system security.

Progent's sophisticated technical support database application stores extensive histories for all support that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance rendered to each customer by any engineer. This archive of issues and solutions is organized as a conveniently searchable proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service specialists can arrive at optimal resolutions in the least time.

Online support services offered by Progent to businesses in Aurora and anywhere in the state of Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services covers all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk or revamping your existing one, evaluating or modifying Help Desk Call Center software products to handle the particular demands of your business, or providing temporary online personnel to supplement your internal Call Center group during unusually busy situations such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced network professionals gives your clients in Aurora or anywhere in the state of Colorado rapid access to a dependable technical support resource with years of experience providing telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a key enabler of company efficiency, and Progent's target is to resolve rather than merely annotate IT issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced consulting expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Aurora, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By anticipating looming problems before they evolve into crashes, system monitoring can avoid stressful and costly information system failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems based on a mix of operating systems.
How Your Aurora Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Aurora or throughout the state of Colorado, Progent's online computer support specialists can deliver professional and economical system support the instant your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Aurora office relies on a local independent support technician or employs an in-house IT staff that know how to handle common computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle sudden network crises or especially complex integration problems.

Advantages of Progent's IT Support for Organizations in Aurora
Progent's online IT consulting services allow your Aurora business to have the benefits of immediate, world-class network support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic value by being more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most organizations in Aurora and throughout Colorado, nearby network service resources, whether made up of freelance consultants or a full-time maintenance staff, can solve typical network issues. On the other hand, major troubles might spring up when your regular resources are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local service personnel. In these situations, Progent's on-call support professionals offer an easy, fast, and economical way to augment your regular help and to pass on useful knowledge to improve your ability to handle future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller offices commonly depend on independent freelance consultants. Although freelance consultants carry smaller overhead than larger service firms and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup help may force your company to wait for help during an emergency. As your company expands, system downtime and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve service experts to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations typically begin with an IT system created on a modest budget. Without a strong infrastructure, band-aid fixes often get piled on top of a weak foundation. As a company grows, stability and scalability issues can hinder the success of the organization. These poorly built environments require careful assessment, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure that can provide the solid foundation to handle critical business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller businesses need advice and technical training to navigate through an increasingly complicated maze of product options available for accelerating business growth and improving efficiency. They hardly need a network engineer who is trying to resell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, refined support software, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.