Fast and Affordable Remote Troubleshooting for Aurora Colorado Networks
Fast Remote Help for Aurora SystemsFor organizations in Aurora Colorado, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.

Progent's online support experts provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools necessary to resolve most network problems rapidly. This reduces direct costs since solutions require minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is especially helpful in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for billing prevent scenarios where quick repairs manage to end up as large invoices. Progent's skill at handling problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies which promote the maximum level of efficiency for remote engineering help and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to interface to your company's system without compromising network security.

Progent's powerful customer support database application maintains thorough histories describing all service that Progent's customers have received. Progent's team consultants have access to the details of assistance delivered to every client by any engineer. This database of issues and solutions is structured as a conveniently accessible internal database that enables Progent's remote support experts to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to come up with the most efficient solutions promptly.

Remote technical services available from Progent to customers in Aurora Colorado include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and fast restoration of important files/folders, applications, images, plus VMs. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides maximizing the security and reliability of your computer environment, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and activities that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are requested to confirm who you are via a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized as this added means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to execute major projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk team of experienced network professionals gives your clients in Aurora Colorado immediate assistance from an effective technical support resource with extensive background offering phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a major contributor to company success, and Progent's target is to solve rather than simply record network issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based professional consulting support and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Office Excel. To find out additional information about Progent's expertise, programming, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Aurora Colorado remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to suit your business so that your IT support is proactive rather than reactive. By spotting emerging trouble spots before they grow into full-scale emergencies, automated monitoring can head off stressful and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks based on a variety of OS platforms.
How Your Aurora Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Aurora Colorado, Progent's phone-based network support specialists are ready to provide professional and cost-effective IT support whenever your business needs it. More than 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve IT problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Aurora office works with a local independent consultant or maintains a full time organization that know how to deal with ordinary network problems, Progent's Microsoft certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to solve unexpected system crises or particularly complex integration problems.

Details of Progent's Remote Computer Support for Aurora Colorado
Progent's online help, remote troubleshooting, system security consulting, and network management services offer businesses in Aurora Colorado the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical experience, refined support software, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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