Immediate Online Help for Aurora Colorado IT Networks
For companies in Aurora Colorado, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts offer excellent leverage because they have the practical background and have access to the advanced tools required to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls require minimal chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is especially important for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are charged only for the support that you receive. In contrast to many online support organizations, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent situations where fast fixes somehow end up as large tabs. Progent's penchant for disposing of problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized technologies and proven methodologies which promote the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to link to your environment without compromising corporate security.
Progent's sophisticated technical support database system keeps detailed documentation for all support that Progent's clients have received. Progent's staff engineers have the benefit of the records of assistance provided to every Progent client by any engineer. This archive of issues and solutions is organized as a conveniently accessible internal knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority response from vendors' in-house product engineers so Progent's remote service experts can come up with optimal resolutions promptly.
Online technical support services available from Progent to clients in Aurora Colorado include:
Authorized Windows Expertise
Progent's Microsoft-expert online service engineers offer computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Teams integration, Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop consulting and support services to assist you business to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and indicates an individual's networking skills at the master level. CCIEs can deal with the most stubborn challenges associated with network planning, deployment, management, protection, and repair. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network administration tools and developing workarounds or locating program updates. Cisco CCIEs offer excellent value because their deep experience permits them to find solutions for problems quickly. In common instances, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your network via advanced remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs offer help for the complete line of Cisco's market leading selection of infrastructure devices by providing consulting services such as:
CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance experts can provide a variety of security services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to recover rapidly after a serious breach. Security solutions offered by Progent include: in depth data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; designing safe architectures for off-site and mobile access; defending your email infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to address a broad range of information technologies such as system architecture, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight line of outsourced network management services addresses all key facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your Aurora Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk or revamping your established organization, evaluating or customizing Call Center application software to handle the special needs of your corporation, or adding temporary online staff to reinforce your in-house Call Center team during high-demand events such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network consultants gives your workers in Aurora Colorado fast contact with an efficient support resource with years of experience offering phone consulting and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of company efficiency, and Progent's goal is to solve rather than simply annotate IT issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team can supply online professional engineering expertise and education in special application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Aurora Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your IT support is proactive rather than reactive. By spotting looming problems before they result in crashes, proactive monitoring can head off stressful and costly service crises. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a variety of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Aurora Colorado, Progent's online network support engineers are ready to provide effective and cost-effective system help the moment your organization requires it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to solve IT problems rapidly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Aurora organization deals with a regular freelance consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to solve unexpected system emergencies or particularly challenging integration problems.
Benefits of Progent's Network Help for Companies in Aurora Colorado
Progent's remote IT consulting services enable your Aurora company to have the benefits of immediate, expert network support without the cost of managing a full-time IT staff. Your network will derive added strategic value by being more available, efficient, and protected. Advantages to your business include:
- Convenient remote extension of your on-site support resources
With most companies in Aurora Colorado, nearby computer service resources, whether consisting of outside consultants or an in-house IT staff, can take care of the majority of technical issues. On the other hand, major troubles might strike when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual support people. In these instances, Progent's online service specialists give you a convenient, fast, and economical solution to supplement your regular resources and to transfer valuable knowledge to increase your ability to deal with downstream problems locally.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller companies commonly depend on independent freelance consultants. While independent service people have smaller internal costs than larger service organizations and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve help may force your business to go without help during an emergency. As your business expands, network downtime and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system stays up and running.
- Create a Scalable Foundation for Seamless Expansion
Organizations often begin with an information system created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. Such badly designed systems require careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network infrastructure able to provide the stable foundation to handle vital business demands and ease future expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller organizations need guidance and technical education to navigate through an ever more complicated array of technology options available for promoting business success and enhancing productivity. They hardly need a computer consultant who is trying to sell a specific vendor's technology. Network support and product selling can result in a situation where the recommended
solution is designed around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align IT expertise with the best needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT experience, fine tuned support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. As a result, you pay only for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.