Immediate Online Technical Support for Aurora IT Networks
Immediate Phone Help for Aurora SystemsFor businesses located in Aurora or anywhere in the state of Colorado, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve most information system issues quickly. This lowers immediate costs since solutions accumulate fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company saves additionally with indirect costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is especially helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where fast fixes somehow end up as major invoices. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies which ensure the highest level of effectiveness for online help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's Technical Response Center to connect to your network without compromising corporate security.

Progent's advanced technical support database system includes detailed documentation of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of support rendered to each Progent client by any consultant. This archive of issues and resolutions is structured as a readily searchable proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft open up other extensive technical databases and allow priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to find the most efficient solutions promptly.

Online services provided by Progent to clients in Aurora and throughout the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are designed for organizations who lack the resources to build and maintain an internal Help Desk but who require quick communication with an effective Call Center with professional telephone assistance plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent’s Virtual Call Center is intended for larger companies and acts as a seamless extension of your existing Call Center organization. Progent's Virtual Call Center can act as a an escalation resource to resolve the most difficult technical issues, or be available in those instances when your ordinary resources are too busy.

    Progent's Help Desk team of seasoned network experts provides your clients in Aurora or anywhere in the state of Colorado quick contact with a dependable network service resource with years of experience providing phone support and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a solid enabler of business performance, and Progent's goal is to resolve rather than simply track network problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth consulting support and education in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Aurora, or anywhere in the state of Colorado, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so that your network support is proactive and automated. By anticipating potential problems before they evolve into downtime, remote monitoring can minimize stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a combination of platforms.
How Your Aurora Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Aurora or throughout the state of Colorado, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective system support whenever your organization requires it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Aurora company deals with a regular freelance support technician or maintains a full time organization that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to solve sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Aurora
Progent's online network troubleshooting services allow your Aurora organization to have the benefits of timely, enterprise-level network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater strategic worth by being more available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Aurora and throughout Colorado, nearby computer support resources, whether made up of freelance consultants or an internal IT staff, can solve the majority of technical issues. On the other hand, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local support personnel. In these situations, Progent's on-call service experts provide a convenient, fast, and affordable way to supplement your regular help and to transfer useful knowledge to increase your capability to handle downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller organizations commonly rely on individual freelance service providers. Although independent consultants carry less internal costs than big support companies and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of reserve personnel may force your company to go without help during an IT crisis. As your network grows, network downtime and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your network stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a network grows, stability and scalability issues can impede the success of the business. Such poorly designed environments need proper analysis, smart long-term planning, and wide technical expertise to upgrade to a network architecture able to provide the solid foundation to meet critical business demands and ease future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations require advice and technical education to navigate through an increasingly complicated maze of product options available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is motivated to resell a specific vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, refined remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, at the forefront of IT service, executing a broad variety of IT projects for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This means that you get not only expert technical capability, but also a support engineer with field-tested methods for using computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted independent service providers or who employ internal support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.