Fast Remote Technical Support for Aurora Colorado IT Networks
Urgent Phone Consulting for Aurora SystemsFor companies located in Aurora Colorado, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support reduces direct expenses since service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization saves even more with incidental expenses by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing model for remote help is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you are charged only for the services that you receive. In contrast to many remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where quick solutions somehow turn into substantial bills. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes that ensure the highest level of efficiency for remote consulting and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to communicate with your company's computer system without breaching system security.

Progent's sophisticated customer support reporting application includes comprehensive histories of the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of all help provided to each client by any Progent consultant. This history of trouble tickets and resolutions is stored as a readily retrievable internal database that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to determine optimal resolutions quickly.

Online support available from Progent to customers in Aurora Colorado include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and rapid recovery of critical files, apps, images, and VMs. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your IT team to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and give your password you are requested to verify your identity on a unit that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. To find out more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins designed to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or customizing Call Center software products to meet the special demands of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center team to handle high-demand events such as software migrations, major updates, or installing brand new business software.

    Progent's Call Center staff of veteran network consultants offers your customers in Aurora Colorado immediate contact with an effective technical support resource with extensive background delivering phone help and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's goal is to resolve and not simply report network problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff offers remote professional engineering support and education in key business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To learn additional information about Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Aurora Colorado remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to fit your environment so your IT support is proactive rather than reactive. By detecting potential problems before they grow into full-scale emergencies, remote monitoring can ward off disruptive and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a mix of OS platforms.
How Your Aurora Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Aurora Colorado, Progent's phone-based computer support engineers are ready to deliver professional and economical IT help the moment your business needs it. More than 20 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to solve IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Aurora company relies on a local freelance support technician or maintains a full time IT staff that can deal with ordinary computer issues, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected network emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Aurora Colorado
Progent's online support services allow your Aurora company to have the benefits of timely, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    For most offices in Aurora Colorado, local computer service resources, whether consisting of freelance consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, major troubles can spring up when your regular resources are too busy or absent, and some problems may stem from technology that is beyond the scope of your usual service people. In these instances, Progent's on-call service professionals offer a convenient, fast, and budget-friendly way to supplement your local help and to convey useful information to increase your ability to resolve downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller offices often rely on individual freelance service providers. While independent service people carry smaller overhead than big service companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of backup personnel may force your business to go without assistance during an IT crisis. As your network grows, network downtime and trouble with critical software are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve service expertise to insure your IT system stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations often begin with an information architecture implemented on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, stability and expandability issues can impede the success of the organization. These badly built systems require proper analysis, intelligent long-term planning, and wide technical knowledge to evolve to a system architecture that can deliver the stable foundation to handle current business requirements and simplify future expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complex array of product alternatives available for accelerating business growth and improving efficiency. They do not need a computer consultant who is trying to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, fine tuned support software, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, in the trenches of IT support, performing a broad variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This means that you get not just expert technical help, but also a support engineer with field-tested methods for using technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each consultant to each customer. The discipline of detailing and organizing service records allows more effective support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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