Immediate Online Help for Aurora Computer Networks
For companies located in Aurora or anywhere in the state of Colorado, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide excellent value because they have the practical experience and have access to the sophisticated technology needed to resolve the majority of information system issues rapidly. Efficient support lowers direct costs since solutions use up fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more in incidental costs by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you owe exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor repairs somehow end up as major tabs. Progent's penchant for solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-proven processes which allow the highest level of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to interface to your system remotely without compromising system security.
Progent's proven technical support reporting application includes thorough documentation for the support that Progent's customers have received. Progent's staff engineers have access to the history of assistance provided to every Progent client by every consultant. This archive of issues and responses is structured as a quickly retrievable proprietary database that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's online consulting experts can find the most efficient solutions promptly.
Remote support services provided by Progent to clients in Aurora and throughout the state of Colorado include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service professionals offer computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop support services to assist your business to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most challenging problems surrounding network planning, integration, maintenance, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide excellent value because their depth of expertise allows them to solve problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system by means of state-of-the-art remote support tools to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure products. Cisco technology expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs engineering support, Cisco WiFi controllers consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions to enhance the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your business to recover rapidly following a damaging penetration. Security solutions available from Progent cover thorough data security and compliance analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine local IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to cover a wide range of information technologies such as network architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote help resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Aurora Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran network professionals gives your customers in Aurora or anywhere in the state of Colorado quick contact with a large technical support group with substantial background offering telephone-based consulting and online diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a major contributor to business success, and Progent's aim is to solve and not merely track network issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering support and education in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Aurora, or anywhere in the state of Colorado, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your network support is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, remote monitoring can head off stressful and costly network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems based on a mix of OS platforms.
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Aurora or throughout the state of Colorado, Progent's online network support engineers are ready to provide professional and economical IT support the instant your organization has to have it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Aurora company has a regular independent consultant or maintains an in-house IT staff that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to fix sudden network emergencies or particularly complex integration problems.
Details of Progent's Remote Computer Support for Aurora
Progent's online support, Internet-based repair, system security expertise, and network administration services offer offices in Aurora or anywhere in the state of Colorado unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your business world class IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Aurora and is also ideal for customers in more remote regions of Colorado that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a by-the-minute basis, so you pay only for the support you receive. Progent asks for no minimum fee for phone support and asks for no ongoing subscription fee for services delivered during normal business hours. This protects you from paying big invoices for simple repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide help from authorized professionals who have experience in designing, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting support in specific business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Software Programming
MySQL Management Support and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that match the unique requirements of your business.
- Sophisticated Online Access Software
Secure online connectivity permits Progent's support professionals to observe precisely what your users see. This makes it easier to produce quick solutions to issues that could otherwise require a costly personal visit. Effective remote connectivity tools and expert technicians combine to allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for High System Uptime
For companies with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-constrained organizations whose clients require immediate access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical background, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.