Immediate Remote Troubleshooting for Aurora Networks
Fast Phone Consulting for Aurora NetworksFor companies located in Aurora or anywhere in Colorado, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent value because they possess the practical background and are equipped with the advanced tools needed to solve most information system problems quickly. Efficient support reduces direct expenses because service calls require minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is particularly important in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe only for the services that you receive. Unlike many online service companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where quick solutions manage to turn into big invoices. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested processes that ensure the maximum level of effectiveness for remote engineering help and repair for computer networks of any size. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's remote service group to communicate with your computer system without compromising corporate security.

Progent's sophisticated customer support database application stores thorough records for the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of assistance rendered to every customer by any consultant. This history of anomalies and repairs is stored as a readily accessible support knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available additional extensive support databases and permit priority access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to determine optimal solutions in the least time.

Online support services provided by Progent to companies in Aurora and throughout the state of Colorado include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Call Center application software to meet the special needs of your company, or adding occasional phone support staff to reinforce your existing Call Center team to deal with demanding events such as software transitions, major updates, or installing new applications.

    Progent's Call Center staff of veteran network experts offers your customers in Aurora or anywhere in the state of Colorado fast communication with an effective technical support group with years of background delivering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's policy is to fix rather than simply annotate technical issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based advanced consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, programming, and training services, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Aurora, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so that your computer support is proactive rather than reactive. By exposing looming trouble spots before they cause network outages, remote monitoring can ward off disruptive and costly service failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a mix of platforms.
How Your Aurora Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Aurora or throughout the state of Colorado, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT support the instant your organization has to have it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Aurora office deals with a regular freelance consultant or employs an in-house IT staff that can handle common computer issues, Progent’s Microsoft certified engineers can offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or especially complicated integration problems.

Features of Progent's Remote Computer Services for Aurora
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give offices in Aurora or anywhere in the state of Colorado unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or full-time Help Desk services and system management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT background, refined support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.