Immediate Remote Help for Aurora Colorado Computer Systems
For businesses located in Aurora Colorado, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the services of CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional value due to the fact that they possess the practical background and have access to the advanced tools needed to resolve the majority of network problems rapidly. This reduces immediate expenses since service calls use up fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in indirect expenses by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is especially valuable in environments that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to typical online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast repairs manage to end up as large invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-proven methodologies which permit the highest degree of efficiency for online engineering help and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to interface to your network without violating corporate security.
Progent's sophisticated technical support database system stores extensive records describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help delivered to every client by any engineer. This archive of trouble tickets and resolutions is structured as a readily searchable internal knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft open up additional massive support knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can determine optimal resolutions in the least time.
Remote support provided by Progent to companies in Aurora Colorado include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online service experts can provide network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop services to help you business to deploy, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network consultants, and validates a person's network technology skills at the master level. Cisco CCIEs can handle the most challenging issues encountered in network infrastructure design, deployment, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to fix problems rapidly. In common instances, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of state-of-the-art remote troubleshooting tools to perform quick, secure, and affordable diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling selection of infrastructure products. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points consulting help, Cisco wireless controllers integration consulting, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to improve the safety of your Windows, Apple macOS and OS X, Linux environment against attacks or help your business to recuperate quickly after a damaging penetration. Security solutions available from Progent include: thorough network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; installing firewalls; building secure techniques for off-site and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Progent offers advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a wide array of information technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Aurora Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced network consultants gives your computer users in Aurora Colorado rapid assistance from an effective network service group with years of experience delivering phone help and online repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business success, and Progent's intent is to fix rather than simply report IT problems.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Team provides phone-based and in-depth engineering support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Aurora Colorado online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so that your network maintenance is proactive and automated. By uncovering potential issues before they evolve into network outages, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support multiple operating systems.
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Aurora Colorado, Progent's phone-based computer support engineers can provide expert and cost-effective system help the instant your company requires it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve network problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Aurora company deals with a local freelance support technician or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to deal with sudden system crises or especially challenging integration problems.
Details of Progent's Remote Network Support for Aurora Colorado
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services give companies in Aurora Colorado the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk support and network administration, Progent's professionals can deliver your business world class network support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Aurora Colorado and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum charge for online help and asks for no ongoing retainer for services provided during regular working hours. This protects you from paying big bills for quick repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers help from authorized specialists who have experience in planning, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support services consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting support for critical business applications. Support available from the Application Experts Team includes:
Dynamics GP Support and Programming
MS Project Support
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Programming
MySQL Project Management and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop resource for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that meet the unique requirements of your business.
- Sophisticated Online Connectivity Software
Protected online access permits Progent's service professionals to observe precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require a costly personal service call. Effective online connectivity software and experienced technicians combine to enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for High System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose workers need immediate access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical experience, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to every customer. The practice of documenting and organizing support activity allows more efficient service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.