Fast Remote Support for Aurora Colorado IT Networks
For organizations in Aurora Colorado, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online support engineers provide exceptional leverage because they have the real-world experience and have access to the sophisticated technology needed to resolve the majority of network problems quickly. This reduces immediate expenses because service calls accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more in indirect costs by reducing or avoiding system outages and related costs due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially valuable for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for online support is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you owe only for the support that you actually get. In contrast to typical online support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where quick solutions somehow end up as substantial invoices. Progent's penchant for handling problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that permit the maximum level of efficiency for online engineering help and repair for information networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to interface to your company's system without violating system security.
Progent's proven service database system stores detailed records of the service that Progent's clients have received. Progent's authorized service personnel have access to the details of support rendered to each client by every Progent engineer. This history of issues and solutions is stored as a readily accessible internal knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow quick response from vendors' in-house engineering staff so Progent's online consulting specialists can determine the most efficient solutions promptly.
Remote technical support services offered by Progent to clients in Aurora Colorado include:
Certified Windows Expertise
Progent's Microsoft-premier online service professionals offer network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide range of platform support services such as Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop consulting and support services to help your business to deploy, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 11 planning and migration assistance and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most challenging issues encountered in network infrastructure design, integration, administration, protection, and problem solving. CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise enables them to fix problems rapidly. In many instances, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system via state-of-the-art on-line support tools to perform efficient, safe, and economical analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure products by delivering consulting services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recover rapidly after a serious penetration. Security support services offered by Progent include: in depth network security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile communication; guarding your email infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Microsoft 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to address a wide spectrum of computer technologies including network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow non-disruptive backup and fast recovery of vital files, applications, system images, plus VMs. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are asked to verify who you are via a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used for this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To find out more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Aurora Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk team of experienced network experts provides your customers in Aurora Colorado quick contact with an effective support resource with extensive background delivering phone consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a crucial enabler of company efficiency, and Progent's aim is to resolve and not simply report technical issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based professional consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. To find out more information about Progent's consulting, customization, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Aurora Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By exposing possible problems before they result in network outages, remote monitoring can avoid stressful and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems based on multiple platforms.
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Aurora Colorado, Progent's phone-based computer support engineers can provide effective and cost-effective system support the instant your company requires it. Over two decades of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to repair computer problems quickly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Aurora business relies on a local freelance consultant or maintains a full time organization that can deal with typical network issues, Progent's Microsoft certified consultants can still offer a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to deal with unexpected system emergencies or especially complicated integration problems.
Features of Progent's Remote Computer Support for Aurora Colorado
Progent's online support, remote repair, network security consulting, and network management services give companies in Aurora Colorado unparalleled leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk services and system management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Aurora Colorado and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a minute-by-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for phone service and asks for no monthly retainer for services provided during regular business hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, MS Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting support for specific business applications. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Expertise
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management Support and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized resource for network generalists and specialists, Progent can deliver timely, affordable, and thorough information technology solutions that fit the special needs of your business.
- Sophisticated Online Connectivity Software
Secure remote access permits Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast fixes to issues that might otherwise require an expensive personal service call. Effective online access tools and expert engineers together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose workers need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the front lines of network support, executing a broad variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits per minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.