For small businesses located in Aurora or anywhere in Colorado, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional value because they have the real-world background and the advanced tools to resolve the majority of information system problems quickly. This lowers immediate expenses because service calls accumulate a smaller number of billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for online help is designed to get the most out of your network support dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at disposing of technical issues quickly translates into your company conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a set of customized tools and proven processes that ensure the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business IT systems. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to access your company's environment without violating network security.
Progent's advanced customer support reporting application keeps comprehensive documentation describing the support that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance delivered to each customer by every Progent consultant. This history of anomalies and repairs is stored as an easily accessible support database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Aurora or anywhere in Colorado or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's remote technical support professionals offer credentials in a comprehensive array of technologies. This breadth of capability permits Progent's engineers to tackle almost any problem that may take place in a small company network. Certifications earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help clients with mixed-OS environments, Progent also offers the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support Offered by Progent to small businesses in Aurora and throughout the state of Colorado include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide range of computer technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency online assistance for diagnosing anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and indicates a person's technical skills at the master level. Cisco CCIEs can resolve even the most intractable challenges encountered in network design, installation, administration, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to fix even the most difficult problems rapidly. In common instances, less seasoned service providers can wrestle for many hours or days with the same tasks that a CCIE can fix in minutes.
Few consulting firms make CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive timely help for severe network problems that are lowering worker efficiency but are not within the scope of your ordinary IT support resources. Progent's Cisco CCIE engineers can tie into your computer system by means of the latest remote support tools to perform fast, secure, and affordable analysis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's top-selling selection of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals can deliver network repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote PC desktop support such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Experts
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security services that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recuperate rapidly following a damaging breach. Security solutions offered by Progent include: comprehensive network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small companies frequently need. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Aurora Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Call Center service options for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are designed for small businesses who lack the budget to assemble and manage an internal Help Desk but who want fast response from an efficient Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless extension of your established Help Desk staff. Progent's Virtual Help Desk Call Center can operate as an escalation option for the toughest computer system challenges, or be ready in hectic circumstances when your regular support engineers are swamped.
Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk software to handle the unique needs of your company, or providing temporary online staff to supplement your internal Help Desk resources during unusually busy situations such as software migrations, major upgrades, or installing new applications.
Progent's Call Center staff of seasoned information technology experts gives your computer users in Aurora or anywhere in the state of Colorado instant contact with an efficient support group with substantial background providing telephone-based consulting and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a key enabler of company productivity, and Progent's goal is to solve and not merely document network issues.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff provides remote professional engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and Excel. To find out additional information about Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can promote the imaginative aspect of Apple Mac computing by providing phone-based consulting support and training in imaging, audio, and video. Progent's support professionals can provide help in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Aurora, or anywhere in the state of Colorado, remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your network support is proactive and automated. By uncovering emerging problems before they result in crashes, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a mix of operating systems.
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.