For small and midsize businesses in Aurora Colorado, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's online technical support services offer excellent value because they have the real-world experience and the advanced technology to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls take up fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with incidental expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast solutions manage to turn into substantial bills. Progent's skill at disposing of technical issues quickly translates into your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-tested processes that ensure the maximum degree of efficiency for online help and repair for small business IT systems. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's online support team to communicate with your network remotely without compromising system security.
Progent's powerful technical support reporting system includes detailed records for the service that Progent's customers have received. Progent's staff service personnel have access to the records of services provided to each client by any engineer. This archive of trouble tickets and solutions is stored as a readily searchable proprietary knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to determine the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Aurora Colorado or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's remote consulting experts have credentials in a comprehensive array of products and technologies. This breadth of IT skills allows Progent's consultants to manage virtually any problem that may crop up in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-operating system environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote support Offered by Progent to customers in Aurora include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad spectrum of information technology such as network architecture, email solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server consolidation and easy administration, and transitioning from older applications to current Windows or Linux solutions. Progent's team-based methodology for solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs can resolve the most difficult issues occurring in network infrastructure design, integration, management, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS network management utilities and developing workarounds or locating software patches. CCIEs provide exceptional value because their broad experience permits them to fix even the most complex problems rapidly. In many cases, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive immediate support for complex network issues that are lowering business productivity but are not within the scope of your ordinary computer support group or consultant. Progent's CCIE engineers can communicate with your computer system via advanced on-line troubleshooting technology in order to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.
Certified MS Windows Expertise
Progent's Microsoft-expert online support professionals can deliver network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online desktop support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP and ISSAP network security engineers offer a variety of security services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help you to recover rapidly following a serious breach. Security consulting services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help companies of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract projects that small businesses often request. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Aurora Colorado Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center services are intended for small businesses who don't have the budget to build and maintain an in-house Call Center but who want quick access to a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or enhancing your existing organization, evaluating or enhancing Help Desk application software to handle the unique needs of your business, or providing occasional online personnel to work with your existing Help Desk group to handle unusually busy situations such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned network experts gives your computer users in Aurora Colorado instant communication with an effective network service resource with extensive background delivering telephone-based help and online diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of company performance, and Progent's intent is to solve instead of just report technical problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can nurture the artistic aspect of Mac environments by providing remote consulting services and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Aurora Colorado remote computer system monitoring support based on MS Operations Manager network monitoring, adapted by Progent to fit your environment so your IT support is proactive and automated. By detecting emerging trouble spots before they evolve into network outages, remote monitoring can head off stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on multiple operating systems.
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area