Urgent Online Consulting for Aurora Colorado UNIX, Linux, or Solaris SystemsFor small companies located in Aurora Colorado, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online technical support services offer excellent leverage because they are equipped with the real-world background and the advanced technology to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for online support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike typical online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast fixes somehow turn into substantial bills. Progent's penchant for dealing with problems efficiently results in your business spending less cash.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that permit the maximum level of effectiveness for remote engineering help and troubleshooting for small company information systems. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to link to your company's network without breaching network security.

Progent's proprietary service database system includes extensive documentation describing all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help rendered to every client by any Progent consultant. This history of problems and repairs is stored as a quickly retrievable proprietary database that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other massive support databases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting specialists are able to determine the best solutions quickly.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Aurora Colorado or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's remote network support experts offer certified skills in an extensive array of technologies. This wide range of IT skills enables Progent's consultants to manage practically any emergency likely to crop up in a small company network. Certificates awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-platform environments, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based technical services Offered by Progent to customers in Aurora include:

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract projects that small companies often request. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are well suited for small organizations who lack the resources to build and maintain an in-house Help Desk Call Center but who want quick response from an efficient Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or revamping your current one, selecting or customizing Help Desk application software to address the unique requirements of your corporation, or adding occasional online personnel to work with your existing Help Desk group during demanding scenarios such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center team of seasoned network experts offers your clients in Aurora Colorado quick assistance from an effective support group with substantial background delivering phone help and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a solid driver of business performance, and Progent's intent is to fix rather than merely record IT problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group can supply online advanced engineering expertise and training in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Office Word, and Microsoft Office Excel. To learn more information about Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac consultants can support the imaginative aspect of Mac systems by providing remote help support and training in graphics, sound, and video. Progent's support professionals can provide help in a range of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or establishing an audio/video production facility.

    Online Network Monitoring Services
    Progent offers businesses in Aurora Colorado remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your IT support is proactive rather than reactive. By exposing emerging trouble spots before they result in full-scale emergencies, system monitoring can head off inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by a mix of operating systems.

How Your Aurora Colorado Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.

Onsite IT Consulting
Progent locations in Denver Metro Area

City Address Phone Link
Aurora Clock Tower Square, 14201-14291 E 4th Ave
Aurora, CO 80011
United States
(720) 577-6500 Aurora Network Support Services
Broomfield 11001 West 120th Ave, Suite 400
Broomfield, CO 80021
United States
(720) 666-6553 Broomfield Network Support Services
Centennial 7173 S. Havana St, Suite A600
Centennial, CO 80112
United States
(720) 961-4447 Centennial Network Support Services
Denver 1515 Wynkoop St, Suite 360
Denver, CO 80202
United States
(720) 263-4433 Denver Network Support Services

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