UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for

For small companies located in Aurora Colorado, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.

Progent's online technical support services represent excellent value because they are equipped with the practical background and the advanced technology to resolve most network problems quickly. Efficient support reduces immediate expenses since solutions accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing model for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the services that you actually get. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid scenarios where quick solutions somehow end up as big tabs. Progent's skill at handling technical issues efficiently translates into your company conserving cash.

Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that promote the highest level of efficiency for online consulting and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to connect to your environment remotely without compromising corporate security.

Progent's proprietary technical support reporting application stores thorough records for all service that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance rendered to every customer by any engineer. This archive of issues and responses is structured as a readily accessible proprietary knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to other vast support databases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to determine the best resolutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Aurora Colorado or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote support professionals have certified skills in a comprehensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to manage virtually any crisis that may crop up in a small company network. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To support companies with mixed-OS environments, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online services Offered by Progent to small businesses in Aurora include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of information technology including network architecture, email systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can provide emergency remote assistance for diagnosing problems within UNIX/Linux systems based on popular variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco CCIE certification is the top accreditation for networking engineers, and certifies an individual's networking skills at the expert level. Cisco qualified CCIEs know how to deal with even the most difficult challenges encountered in network infrastructure design, deployment, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional value because their depth of expertise allows them to fix even the most intractable problems rapidly. In many cases, less seasoned service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few service providers make Cisco CCIEs accessible to support small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so you can receive immediate support for severe network infrastructure problems that are lowering worker efficiency but are outside the comfort zone of your local computer support personnel. Progent's CCIE engineers can interface to your network by means of state-of-the-art remote support technology in order to provide fast, safe, and affordable diagnosis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-expert remote service engineers can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad variety of platform support including Windows Server 2022 planning and integration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 Server deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a full array of online desktop support such as Windows 11 migration support and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier Network Security Specialists
  Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist you to recover quickly following a serious penetration. Security consulting services offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; installing firewalls; designing safe techniques for off-site and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online support services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

• Help Desk Expertise
  Progent's Help Desk service offerings for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are intended for smaller organizations who lack the budget to build and maintain an internal Help Desk Call Center but who require quick response from a dependable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.

  Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Call Center consulting services can aid you in building an effective new Call Center or enhancing your established one, evaluating or enhancing Call Center software to handle the unique demands of your business, or adding occasional phone support staff to reinforce your in-house Help Desk resources to deal with demanding situations such as software transitions, major updates, or installing new business software.

  Progent's Call Center staff of seasoned network professionals gives your workers in Aurora Colorado instant communication with a dependable network service group with extensive experience offering telephone-based support and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a significant enabler of company success, and Progent's aim is to solve and not just record IT problems.

• Business Applications Services: Education, Development, and Problem Solving
  Progent's Applications Consulting staff can supply phone-based professional engineering support and training in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, MS Word, and MS Office Excel. To find out additional information on Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Mac professionals can promote the imaginative elements of Apple Mac computing by offering remote help services and training in imaging, sound, and video. Progent's consultants offer help in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or integrating an audio/video production lab.

  Remote Network Monitoring Services
  Progent can provide businesses in Aurora Colorado online computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your network maintenance is proactive rather than reactive. By anticipating possible problems before they expand into network outages, remote monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a variety of operating systems.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.