For small and midsize businesses in Aurora Colorado, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's online support services represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of network issues quickly. Efficient support reduces direct expenses since service calls take up fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where quick fixes somehow turn into substantial invoices. Progent's penchant for solving problems efficiently translates into your company spending less cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that promote the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize business information networks. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to interface to your company's system remotely without violating corporate security.
Progent's highly evolved customer support database system stores comprehensive histories for all service that Progent's clients have been provided. Progent's authorized engineers have access to the history of all help delivered to every Progent client by every engineer. This archive of anomalies and fixes is organized as an easily accessible support knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other vast support knowledge bases and allow quick access to vendors' internal engineering staff so Progent's remote service experts can determine the best resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Aurora Colorado or to learn additional information about Progent's phone support options, call Progent at
Online Network Support Services Provided by Progent
Progent's online network support engineers have certified skills in an extensive set of disciplines. This breadth of capability allows Progent's consultants to tackle almost any problem likely to crop up in a small business information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-operating system environments, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to companies in Aurora include:
Progent's UNIX/Linux consultants can offer emergency phone-based help for resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Progent also offers a wide array of remote PC desktop consulting and support services such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your current one, evaluating or enhancing Call Center software products to handle the special needs of your business, or adding occasional online personnel to supplement your in-house Help Desk Call Center group to handle unusually busy situations like software transitions, major updates, or installing new business software.
Progent's Call Center staff of veteran information technology consultants offers your computer users in Aurora Colorado quick access to an efficient network service group with substantial background providing phone consulting and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a crucial contributor to business productivity, and Progent's intent is to resolve and not just track technical issues.
Progent's Mac experts can nurture the creative aspect of Macintosh environments by providing remote help services and education in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or configuring an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Aurora Colorado online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your business so that your computer support is proactive and automated. By uncovering looming trouble spots before they cause network outages, automated monitoring can avoid inconvenient and expensive network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a variety of platforms.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |