For small businesses in Aurora or anywhere in the state of Colorado, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support services offer exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve most network problems quickly. This reduces direct costs because service calls require fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits even more with indirect costs by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you receive. Unlike many remote support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick repairs manage to end up as substantial bills. Progent's penchant for handling problems efficiently translates into your company saving cash.
Progent's Online Service Technologies
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes which permit the maximum level of effectiveness for online technical support and troubleshooting for small and midsize company IT systems. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's remote service group to link to your computer system without violating corporate security.
Progent's highly evolved technical support reporting system maintains comprehensive histories for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help provided to every Progent client by every Progent engineer. This history of problems and solutions is structured as an easily exploitable proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online service specialists can find optimal solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Aurora or anywhere in Colorado or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's online network support professionals have credentials in an extensive set of technologies. This broad scope of capability allows Progent's consultants to tackle virtually any emergency that may crop up in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help clients with multi-operating system networks, Progent also provides the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support services Offered by Progent to small businesses in Aurora and anywhere in the state of Colorado include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology including system infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network consultants, and validates a person's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most difficult challenges encountered in network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and developing workarounds or locating program updates. CCIEs are an exceptional value because their broad experience allows them to find solutions for the most intractable problems quickly. In common cases, less experienced engineers can struggle for hours or even days with the same problems that a CCIE can resolve in a few minutes.
Few consulting firms make CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can get immediate assistance for severe network issues that are lowering worker efficiency but are beyond the scope of your ordinary computer service resources. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of the latest remote troubleshooting tools to provide quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as VPN products.
Certified Windows Experts
Progent's Microsoft-premier remote support engineers offer computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: in depth security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help businesses of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the skills of world-class online consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Aurora Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk support programs for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are well suited for smaller businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center application software to handle the unique requirements of your company, or providing occasional phone support staff to reinforce your existing Call Center resources during demanding situations like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network professionals offers your workers in Aurora or anywhere in the state of Colorado immediate assistance from a dependable network service group with substantial experience providing telephone-based consulting and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to business productivity, and Progent's policy is to resolve instead of just annotate network problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth engineering expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Office Word, and MS Excel. To find out additional information concerning Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can nurture the creative aspect of Apple Mac environments by providing remote help support and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Aurora, or anywhere in the state of Colorado, online network and server monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your IT support is proactive and automated. By uncovering emerging trouble spots before they cause network outages, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a mix of platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.