Immediate Online Support for Aurora Colorado UNIX, Linux, or Solaris SystemsFor small and midsize companies in Aurora Colorado, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's remote technical support services represent exceptional value because they are equipped with the real-world background and the sophisticated technology to resolve most information system problems rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves even more with incidental costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you actually get. Unlike typical online service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for billing prevent scenarios where quick repairs manage to turn into big invoices. Progent's penchant for dealing with technical issues efficiently results in your company conserving money.

Progent's Remote Technical Support Technologies
Over the years, Progent has developed an array of customized technologies and field-tested methodologies which promote the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize company computer systems. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your system remotely without violating network security.

Progent's powerful technical support reporting application maintains extensive records for the service that Progent's customers have received. Progent's staff engineers have access to the records of support rendered to each customer by every Progent consultant. This archive of trouble tickets and resolutions is structured as a conveniently searchable support knowledge base that allows Progent's remote support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available other extensive technical databases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service specialists can determine optimal resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Aurora Colorado or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.

Online Support Services Available from Progent
Progent's online consulting professionals offer certified skills in an extensive array of disciplines. This breadth of technical skills enables Progent's consultants to manage virtually any problem that may occur in a small or midsize business network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.

To help customers with multi-OS networks, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Remote services available from Progent to companies in Aurora include:

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract projects that small companies often request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are ideal for small companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who need fast response from a dependable Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex trouble tickets to advanced engineers.

    Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk consulting services can aid you in building an efficient new Call Center or enhancing your current one, evaluating or modifying Help Desk Call Center software to handle the special needs of your business, or adding temporary phone support personnel to supplement your existing Help Desk group during unusually busy situations such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of veteran information technology experts offers your workers in Aurora Colorado instant access to a reliable support resource with extensive experience providing phone help and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center perception as a major contributor to business success, and Progent's policy is to solve rather than merely report technical problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting staff offers phone-based professional consulting support and education in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To read more on Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac experts can support the artistic facets of Macintosh systems by offering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio/video or putting together an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Aurora Colorado remote computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible issues before they evolve into network outages, automated monitoring can minimize stressful and costly information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a mix of platforms.

How Your Aurora Colorado Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.

Onsite IT Consulting
Progent locations in Denver Metro Area

City Address Phone Link
Aurora Clock Tower Square, 14201-14291 E 4th Ave
Aurora, CO 80011
United States
(720) 577-6500 Aurora Network Support Services
Broomfield 11001 West 120th Ave, Suite 400
Broomfield, CO 80021
United States
(720) 666-6553 Broomfield Network Support Services
Centennial 7173 S. Havana St, Suite A600
Centennial, CO 80112
United States
(720) 961-4447 Centennial Network Support Services
Denver 1515 Wynkoop St, Suite 360
Denver, CO 80202
United States
(720) 263-4433 Denver Network Support Services

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