For small and midsize companies in Aurora Colorado, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they have the practical background and the advanced tools to solve most network issues quickly. Efficient support reduces direct costs because solutions require a smaller number of billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where fast repairs manage to end up as big bills. Progent's penchant for disposing of technical issues efficiently translates into your company conserving cash.
Progent's Online Support Tools
Over time, Progent has developed an arsenal of optimized tools and field-tested methodologies that ensure the maximum level of effectiveness for online technical support and repair for small and midsize business IT systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to connect to your network without breaching system security.
Progent's sophisticated technical support reporting system includes comprehensive histories describing the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of services provided to every customer by any engineer. This database of anomalies and solutions is stored as an easily retrievable support database that allows Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft permit access to additional vast technical support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can find the best resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Aurora Colorado or to find out additional information about Progent's phone support options, call Progent at
Remote Support Services Available from Progent
Progent's online network support engineers offer credentials in an extensive array of disciplines. This broad range of capability allows Progent's engineers to handle virtually any emergency that may take place in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help businesses with multi-platform networks, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services provided by Progent to small businesses in Aurora include:
Progent's UNIX and Linux support engineers can offer emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and indicates a consultant's technical skills at the expert level. CCIEs can handle even the most difficult challenges occurring in network infrastructure design, integration, administration, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. CCIEs represent an exceptional cost-effectiveness because their deep expertise enables them to find solutions for even the most difficult problems quickly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive immediate assistance for complex network problems that are crippling business efficiency but are not within the scope of your ordinary IT service resources. Progent's CCIE support experts can communicate with your network via the latest remote support technology in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Progent's Microsoft-expert remote service engineers can provide computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide range of technology support including Microsoft Windows Server 2022 planning and migration consulting,
Windows Server 2019 expertise,
Windows Server 2016 migration and hybrid cloud consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 upgrade (help, assistance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support services such as Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's certified CISSP and ISSAP network security engineers offer a range of security services to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to clean up rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk or improving your existing one, identifying or modifying Help Desk software products to handle the special requirements of your company, or adding temporary online personnel to reinforce your in-house Call Center resources during high-demand scenarios like software migrations, mass updates, or installing brand new business software.
Progent's Call Center team of veteran information technology experts offers your clients in Aurora Colorado quick assistance from an efficient technical support group with extensive experience offering telephone-based help and online repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk recognition as a solid contributor to company productivity, and Progent's intent is to solve rather than merely document technical issues.
Progent's Apple Mac consultants can support the creative elements of Mac environments by providing remote consulting support and education in imaging, sound, and motion video. Progent's support professionals offer help in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio/video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Aurora Colorado remote computer system monitoring support based on MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your IT maintenance is proactive and automated. By anticipating looming issues before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a variety of OS platforms.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
| City | Address | Phone | Link |
| Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
| Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
| Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
| Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |