UNIX, Linux, Sun Solaris, Mac OS X Phone-based Emergency Help for

For small and midsize businesses located in Aurora Colorado, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP-accredited security consultants to handle high-level security design and business continuity planning.

Progent's remote technical support services represent excellent value because they have the real-world background and the sophisticated tools to solve most information system problems rapidly. This reduces immediate expenses because solutions accumulate a smaller number of billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more in indirect costs by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.

Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. In contrast to typical remote support companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where quick repairs manage to turn into major bills. Progent's skill at disposing of technical issues efficiently translates into your company conserving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven processes which permit the maximum degree of effectiveness for online help and repair for small and midsize company information systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to access your company's computer system remotely without violating system security.

Progent's advanced service reporting system maintains thorough records of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services rendered to each client by every engineer. This archive of problems and repairs is structured as an easily accessible proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's online service specialists are able to arrive at the most efficient solutions promptly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Aurora Colorado or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's online technical service experts possess advanced credentials in an extensive set of products and technologies. This broad scope of IT skills permits Progent's engineers to tackle practically any emergency that may take place in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-OS networks, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Online services provided by Progent to small businesses in Aurora include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide spectrum of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy administration, and transitioning from older systems to current Windows or Linux solutions. Progent's group-based approach to solving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can offer emergency remote assistance for resolving anomalies affecting UNIX/Linux networks based on popular versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and validates a consultant's network technology knowledge at the expert level. CCIEs know how to deal with the most stubborn issues encountered in network planning, installation, administration, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise permits them to solve even the most difficult problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so your company can receive timely support for complex network problems that are hurting worker efficiency but are not within the scope of your regular IT service group or consultant. Progent's Cisco CCIE engineers can communicate with your computer system by means of sophisticated remote troubleshooting technology in order to provide efficient, safe, and economical analysis and repair. Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.

• Certified Windows Experts
  Progent's Microsoft-certified remote service professionals offer computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad range of remote desktop services such as Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

• CISM and CISSP Premier System Security Engineers
  Progent's certified CISSP and ISSAP network security consultants offer a range of security solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help your company to clean up quickly following a serious penetration. Security services available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; establishing safe techniques for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.

• Help Desk Call Center Expertise
  Progent's Call Center programs for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small companies who don't have the money or time to support an internal Call Center but who want fast response from a reliable Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.

  Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Help Desk consulting support can aid you in building an efficient new Help Desk or improving your current organization, identifying or enhancing Help Desk Call Center application software to address the special requirements of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk Call Center team to deal with high-demand events like software transitions, major updates, or rolling out new business software.

  Progent's Call Center team of experienced information technology professionals offers your customers in Aurora Colorado instant contact with a reliable network service resource with extensive experience providing phone consulting and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk perception as a significant driver of company performance, and Progent's intent is to resolve and not simply track IT issues.

• Business Applications Support: Training, Programming, and Troubleshooting
  Progent's Applications Consulting Team provides online advanced engineering expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications including CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To find out additional information about Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Mac experts can nurture the imaginative aspect of Mac environments by offering remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio or video or establishing an audio/video production facility.

  Remote Network Monitoring Services
  Progent offers businesses in Aurora Colorado online network and server monitoring services based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your network maintenance is proactive and automated. By exposing possible issues before they result in network outages, system monitoring can avoid inconvenient and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a variety of OS platforms.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.