UNIX, Linux, Sun Solaris, Mac OS X Remote Technical Support for

For small and midsize companies in Aurora Colorado, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online technical support engineers offer exceptional value due to the fact that they have the practical experience and the advanced tools to resolve the majority of network problems quickly. This lowers immediate expenses because service calls require a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits even more in indirect costs by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused management.

Progent's billing model for remote support is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to typical online support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's skill at disposing of technical issues efficiently translates into your company conserving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and field-tested processes that promote the maximum level of efficiency for online engineering help and troubleshooting for small company computer networks. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your company's computer system remotely without compromising system security.

Progent's highly evolved technical support database application maintains extensive records of all support that Progent's clients have received. Progent's team engineers have access to the records of assistance delivered to each client by every engineer. This database of trouble tickets and repairs is stored as an easily accessible internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's online consulting specialists can find the most efficient resolutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Aurora Colorado or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.

Online Network Support Services Provided by Progent
Progent's phone-based support engineers offer certified skills in an extensive set of technologies. This breadth of IT skills allows Progent's engineers to handle practically any problem that may occur in a small business network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to customers with mixed-platform environments, Progent also provides the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Online technical support services available from Progent to clients in Aurora include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a broad array of information technology including network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy management, and migration from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX/Linux consultants can provide urgent phone-based assistance for resolving problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco CCIE credential is the premier accreditation for network consultants, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to resolve the most stubborn challenges surrounding network planning, installation, maintenance, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network management tools and developing alternate approaches or identifying program updates. CCIEs are an excellent value since their depth of experience permits them to solve the most intractable problems quickly. In common cases, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few support firms make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone access to a CCIE so your company can receive timely support for complex network problems that are crippling worker efficiency but are beyond the comfort zone of your regular network support providers. Progent's CCIE engineers can communicate with your computer system using state-of-the-art remote troubleshooting tools to perform fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as VPN products.

• Authorized Windows Support
  Progent's Microsoft-certified remote support professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad range of technology support including Microsoft Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad range of remote PC desktop services such as Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier Network Security Consultants
  Progent's qualified CISSP and ISSAP network security consultants offer a range of security services to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recuperate rapidly after a damaging breach. Security consulting services available from Progent cover thorough network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile communication; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk service offerings for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are intended for smaller companies who don't have the budget to build and maintain an internal Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with proficient telephone support as well as the available expertise to escalate the most challenging problems to advanced consultants.

  Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or enhancing your existing one, evaluating or enhancing Help Desk Call Center application software to address the unique needs of your business, or providing occasional phone support staff to supplement your existing Help Desk resources to deal with unusually busy situations such as software migrations, major updates, or installing new applications.

  Progent's Help Desk Call Center staff of seasoned network experts provides your workers in Aurora Colorado rapid communication with an effective technical support resource with substantial background offering phone consulting and online repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of business productivity, and Progent's target is to resolve and not just annotate technical problems.

• Business Applications Services: Education, Custom Programming, and Problem Solving
  Progent's Applications Consulting Team offers remote and in-depth consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Word, and Microsoft Office Excel. For more information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

  Progent's Apple Mac professionals can nurture the imaginative components of Mac environments by offering remote help support and education in imaging, sound, and video. Progent's consultants offer expertise in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.

  Online Network Monitoring Services
  Progent offers businesses in Aurora Colorado remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can minimize inconvenient and costly network crises. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments powered by multiple operating systems.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.