For small businesses located in Aurora Colorado, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, plus the services of CISA and CISM-certified security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online technical support services represent exceptional leverage because they have the practical background and the advanced tools to solve most network issues rapidly. This reduces immediate costs because service calls accumulate fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical remote support companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from situations where quick fixes somehow end up as large invoices. Progent's skill at solving technical issues quickly translates into your business saving money.
Progent's Remote Service Tools
Over time, Progent has refined a set of optimized tools and field-proven processes that permit the maximum degree of effectiveness for online engineering help and repair for small business computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's online support team to interface to your company's network without violating corporate security.
Progent's advanced customer support database application stores thorough histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of support rendered to every client by any Progent consultant. This archive of problems and solutions is stored as an easily retrievable support knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available other massive technical knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Aurora Colorado or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's online technical support engineers possess advanced credentials in a comprehensive set of technologies. This broad scope of technical skills enables Progent's engineers to manage almost any crisis that may occur in a small or midsize company network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-operating system networks, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support services Offered by Progent to customers in Aurora include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology including system infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for analyzing problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can handle the most complex problems occurring in network infrastructure planning, integration, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or locating software updates. CCIEs offer exceptional value because their deep expertise allows them to resolve even the most difficult problems rapidly. In common instances, less seasoned service providers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive timely help for serious network infrastructure issues that are hurting business efficiency but are beyond the experience of your local network support group or consultant. Progent's Cisco CCIE support experts can tie into your computer system using advanced remote troubleshooting technology in order to provide efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert remote support engineers offer network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of online desktop support such as Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP and ISSAP network security engineers offer a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate quickly following a serious penetration. Security consulting services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses often need. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Aurora Colorado Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk service options for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want fast access to an efficient Call Center with proficient phone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your existing one, selecting or enhancing Help Desk software to address the particular needs of your company, or adding temporary online staff to supplement your existing Help Desk group to deal with high-demand scenarios such as software transitions, major updates, or installing brand new business software.
Progent's Call Center staff of seasoned information technology consultants gives your workers in Aurora Colorado instant contact with a large network service group with substantial experience offering telephone-based help and remote repair service for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of business productivity, and Progent's goal is to fix and not just report network issues.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers online professional engineering expertise and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft business applications such as CRM, Office Project, Word, and Excel. To find out more on Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can promote the artistic facets of Macintosh environments by offering remote help support and education in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Aurora Colorado remote network monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By detecting potential issues before they evolve into downtime, proactive monitoring can minimize disruptive and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a variety of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area