UNIX, Linux, Solaris, and Apple Mac OS X Remote Consulting for

For small companies located in Aurora Colorado, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online technical support services offer excellent leverage because they are equipped with the real-world background and the advanced technology to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for online support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike typical online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast fixes somehow turn into substantial bills. Progent's penchant for dealing with problems efficiently results in your business spending less cash.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that permit the maximum level of effectiveness for remote engineering help and troubleshooting for small company information systems. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to link to your company's network without breaching network security.

Progent's proprietary service database system includes extensive documentation describing all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help rendered to every client by any Progent consultant. This history of problems and repairs is stored as a quickly retrievable proprietary database that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other massive support databases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting specialists are able to determine the best solutions quickly.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Aurora Colorado or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's remote network support experts offer certified skills in an extensive array of technologies. This wide range of IT skills enables Progent's consultants to manage practically any emergency likely to crop up in a small company network. Certificates awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-platform environments, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based technical services Offered by Progent to customers in Aurora include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide spectrum of information technology including network architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older applications to the latest Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and validates a person's networking knowledge at the expert level. CCIEs can resolve the most difficult challenges surrounding network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience permits them to solve the most intractable problems quickly. In typical instances, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make Cisco CCIEs available to support small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so you can receive urgent assistance for complex network issues that are impacting business efficiency but are beyond the comfort zone of your ordinary computer support personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system via advanced on-line troubleshooting technology in order to provide fast, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in all of Cisco's market leading selection of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier remote support professionals offer computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a full range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

• CISSP, ISSAP, and CISM Certified Network Security Professionals
  Progent's accredited CISM and CISSP network security engineers can provide a range of security services to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your company to clean up rapidly after a damaging penetration. Security solutions available from Progent include: thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are well suited for small organizations who lack the resources to build and maintain an in-house Help Desk Call Center but who want quick response from an efficient Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or revamping your current one, selecting or customizing Help Desk application software to address the unique requirements of your corporation, or adding occasional online personnel to work with your existing Help Desk group during demanding scenarios such as software transitions, major upgrades, or installing brand new business software.

  Progent's Call Center team of seasoned network experts offers your clients in Aurora Colorado quick assistance from an effective support group with substantial background delivering phone help and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a solid driver of business performance, and Progent's intent is to fix rather than merely record IT problems.

• Business Applications Services: Education, Customization, and Integration
  Progent's Applications Experts Group can supply online advanced engineering expertise and training in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Office Word, and Microsoft Office Excel. To learn more information about Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

  Progent's Mac consultants can support the imaginative aspect of Mac systems by providing remote help support and training in graphics, sound, and video. Progent's support professionals can provide help in a range of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or establishing an audio/video production facility.

  Online Network Monitoring Services
  Progent offers businesses in Aurora Colorado remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your IT support is proactive rather than reactive. By exposing emerging trouble spots before they result in full-scale emergencies, system monitoring can head off inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by a mix of operating systems.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.