For small companies in Aurora or anywhere in Colorado, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISSP-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most network issues rapidly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with indirect costs by reducing or eliminating network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike typical online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from situations where quick solutions manage to end up as major invoices. Progent's skill at dealing with problems quickly translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a set of optimized tools and field-tested processes which promote the highest level of efficiency for remote help and troubleshooting for small and midsize company information systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's online support team to communicate with your company's environment remotely without compromising system security.
Progent's proprietary technical support reporting application keeps extensive documentation of the service that Progent's clients have received. Progent's authorized service personnel have access to the records of all help provided to each Progent client by any Progent engineer. This database of anomalies and resolutions is stored as a quickly searchable support database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available additional massive technical support databases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to arrive at optimal solutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Aurora or anywhere in Colorado or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online technical support professionals have advanced credentials in a comprehensive set of technologies. This broad range of capability allows Progent's consultants to tackle virtually any crisis likely to crop up in a small or midsize company information system. Credentials held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-operating system networks, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to clients in Aurora and anywhere in the state of Colorado include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and migration from older applications to the latest MS Windows or Linux solutions. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for analyzing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and certifies a person's network technology skills at the expert level. Cisco qualified CCIEs can handle even the most difficult issues associated with network planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to fix even the most difficult problems quickly. In common cases, less qualified consultants can struggle for hours or days with identical problems that a CCIE can dispose of in minutes.
Few service organizations make CCIEs available to assist small and mid-size businesses. Progent offers fast phone contact with a CCIE so you can receive timely assistance for severe network infrastructure problems that are impacting worker productivity but are outside the scope of your regular computer support resources. Progent's Cisco CCIE support experts can connect to your environment using state-of-the-art remote support tools in order to perform quick, secure, and affordable analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's industry-leading family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server design,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online desktop support including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISSP and ISSAP security consultants offer a range of security solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recuperate quickly after a serious breach. Security consulting services offered by Progent include: comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; installing firewalls; building secure mechanisms for off-site and mobile connectivity; guarding your email system from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class online consulting professionals for special IT projects that small businesses frequently need. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Aurora Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for small organizations who lack the money or time to create an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless addition to your current Help Desk team. Progent's Virtual Help Desk can serve as an escalation resource to resolve the toughest technical challenges, or be available in those instances when your regular service providers are swamped.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your existing organization, identifying or customizing Call Center software products to handle the particular requirements of your business, or adding occasional phone support personnel to work with your in-house Help Desk group to handle unusually busy events like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned network professionals gives your customers in Aurora or anywhere in the state of Colorado rapid communication with an effective support group with substantial experience providing telephone-based help and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a significant contributor to company success, and Progent's goal is to solve instead of simply annotate network issues.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, Project, Word, and MS Office Excel. To find out more information about Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can support the imaginative facets of Apple Mac computing by providing phone-based help support and education in graphics, sound, and video. Progent's consultants can provide help in a range of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Aurora, or anywhere in the state of Colorado, online network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your computer support is proactive rather than reactive. By uncovering emerging issues before they grow into downtime, automated monitoring can head off stressful and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems powered by multiple OS platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.