For small and midsize businesses in Aurora Colorado, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's online technical support services offer excellent value because they have the real-world experience and the advanced technology to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls take up fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with incidental expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast solutions manage to turn into substantial bills. Progent's skill at disposing of technical issues quickly translates into your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-tested processes that ensure the maximum degree of efficiency for online help and repair for small business IT systems. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's online support team to communicate with your network remotely without compromising system security.
Progent's powerful technical support reporting system includes detailed records for the service that Progent's customers have received. Progent's staff service personnel have access to the records of services provided to each client by any engineer. This archive of trouble tickets and solutions is stored as a readily searchable proprietary knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to determine the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Aurora Colorado or to learn additional information about Progent's phone support options, contact Progent at
Phone-based Network Support Services Available from Progent
Progent's remote consulting experts have credentials in a comprehensive array of products and technologies. This breadth of IT skills allows Progent's consultants to manage virtually any problem that may crop up in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-operating system environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote support Offered by Progent to customers in Aurora include:
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Progent also offers a wide array of online desktop support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or enhancing your existing organization, evaluating or enhancing Help Desk application software to handle the unique needs of your business, or providing occasional online personnel to work with your existing Help Desk group to handle unusually busy situations such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned network experts gives your computer users in Aurora Colorado instant communication with an effective network service resource with extensive background delivering telephone-based help and online diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of company performance, and Progent's intent is to solve instead of just report technical problems.
Progent's Mac professionals can nurture the artistic aspect of Mac environments by providing remote consulting services and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Aurora Colorado remote computer system monitoring support based on MS Operations Manager network monitoring, adapted by Progent to fit your environment so your IT support is proactive and automated. By detecting emerging trouble spots before they evolve into network outages, remote monitoring can head off stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on multiple operating systems.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |