For small and midsize companies in Aurora Colorado, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's remote technical support services represent exceptional value because they are equipped with the real-world background and the sophisticated technology to resolve most information system problems rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves even more with incidental costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you actually get. Unlike typical online service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for billing prevent scenarios where quick repairs manage to turn into big invoices. Progent's penchant for dealing with technical issues efficiently results in your company conserving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed an array of customized technologies and field-tested methodologies which promote the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize company computer systems. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your system remotely without violating network security.
Progent's powerful technical support reporting application maintains extensive records for the service that Progent's customers have received. Progent's staff engineers have access to the records of support rendered to each customer by every Progent consultant. This archive of trouble tickets and resolutions is structured as a conveniently searchable support knowledge base that allows Progent's remote support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available other extensive technical databases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service specialists can determine optimal resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Aurora Colorado or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online consulting professionals offer certified skills in an extensive array of disciplines. This breadth of technical skills enables Progent's consultants to manage virtually any problem that may occur in a small or midsize business network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To help customers with multi-OS networks, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote services available from Progent to companies in Aurora include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a wide range of information technology including network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from legacy applications to current MS Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent remote help for diagnosing anomalies within UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network professionals, and validates a person's network technology knowledge at the expert level. Cisco CCIEs can resolve the most complex issues occurring in network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of experience permits them to solve even the most difficult problems quickly. In common instances, less qualified engineers can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes.
Few support organizations make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get immediate help for severe network problems that are crippling business productivity but are outside the comfort zone of your local computer maintenance resources. Progent's Cisco-qualified CCIE engineers can tie into your network using state-of-the-art on-line support tools to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of remote desktop support and troubleshooting services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP and ISSAP security engineers can provide a variety of security services to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your business to clean up quickly after a damaging breach. Security services offered by Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile access; defending your email system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for contract projects that small companies often request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Aurora Colorado Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are ideal for small companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who need fast response from a dependable Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in building an efficient new Call Center or enhancing your current one, evaluating or modifying Help Desk Call Center software to handle the special needs of your business, or adding temporary phone support personnel to supplement your existing Help Desk group during unusually busy situations such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology experts offers your workers in Aurora Colorado instant access to a reliable support resource with extensive experience providing phone help and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center perception as a major contributor to business success, and Progent's policy is to solve rather than merely report technical problems.
Applications Support: Education, Customization, and Integration
Progent's Applications Consulting staff offers phone-based professional consulting support and education in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To read more on Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the artistic facets of Macintosh systems by offering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio/video or putting together an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Aurora Colorado remote computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible issues before they evolve into network outages, automated monitoring can minimize stressful and costly information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a mix of platforms.
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area