For small businesses in Aurora or anywhere in the state of Colorado, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support services offer exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve most network problems quickly. This reduces direct costs because service calls require fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits even more with indirect costs by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you receive. Unlike many remote support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick repairs manage to end up as substantial bills. Progent's penchant for handling problems efficiently translates into your company saving cash.
Progent's Online Service Technologies
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes which permit the maximum level of effectiveness for online technical support and troubleshooting for small and midsize company IT systems. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's remote service group to link to your computer system without violating corporate security.
Progent's highly evolved technical support reporting system maintains comprehensive histories for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help provided to every Progent client by every Progent engineer. This history of problems and solutions is structured as an easily exploitable proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online service specialists can find optimal solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Aurora or anywhere in Colorado or to learn additional information about Progent's online support programs, contact Progent at
Online Support Services Available from Progent
Progent's online network support professionals have credentials in an extensive set of technologies. This broad scope of capability allows Progent's consultants to tackle virtually any emergency that may crop up in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help clients with multi-operating system networks, Progent also provides the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support services Offered by Progent to small businesses in Aurora and anywhere in the state of Colorado include:
Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Progent in addition offers a broad range of online PC desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center application software to handle the unique requirements of your company, or providing occasional phone support staff to reinforce your existing Call Center resources during demanding situations like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network professionals offers your workers in Aurora or anywhere in the state of Colorado immediate assistance from a dependable network service group with substantial experience providing telephone-based consulting and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to business productivity, and Progent's policy is to resolve instead of just annotate network problems.
Progent's Mac professionals can nurture the creative aspect of Apple Mac environments by providing remote help support and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Aurora, or anywhere in the state of Colorado, online network and server monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your IT support is proactive and automated. By uncovering emerging trouble spots before they cause network outages, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a mix of platforms.