For small and midsize businesses in Aurora Colorado, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's online support services represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of network issues quickly. Efficient support reduces direct expenses since service calls take up fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where quick fixes somehow turn into substantial invoices. Progent's penchant for solving problems efficiently translates into your company spending less cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that promote the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize business information networks. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to interface to your company's system remotely without violating corporate security.
Progent's highly evolved customer support database system stores comprehensive histories for all service that Progent's clients have been provided. Progent's authorized engineers have access to the history of all help delivered to every Progent client by every engineer. This archive of anomalies and fixes is organized as an easily accessible support knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other vast support knowledge bases and allow quick access to vendors' internal engineering staff so Progent's remote service experts can determine the best resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Aurora Colorado or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's online network support engineers have certified skills in an extensive set of disciplines. This breadth of capability allows Progent's consultants to tackle almost any problem likely to crop up in a small business information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-operating system environments, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to companies in Aurora include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable problems encountered in network design, installation, management, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS network administration utilities and developing workarounds or locating software updates. CCIEs offer exceptional value since their deep experience enables them to fix the most complex problems quickly. In many instances, less experienced engineers can wrestle for hours or even days with identical problems that a CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone access to a CCIE so your company can get immediate assistance for serious network problems that are lowering business efficiency but are outside the scope of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your network by means of advanced on-line troubleshooting tools in order to perform fast, safe, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's popular family of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-expert remote support engineers offer network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote PC desktop consulting and support services such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security solutions to improve the protection of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help your company to recuperate quickly following a serious penetration. Security services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; integrating firewalls; establishing safe mechanisms for remote and mobile access; defending your messaging infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for special projects that small businesses frequently request. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Aurora Colorado Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center service offerings for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are ideal for smaller businesses who lack the budget to assemble and manage an in-house Call Center but who require fast communication with a dependable Call Center with proficient telephone assistance plus the technical depth to escalate complex tasks to advanced consultants.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your current one, evaluating or enhancing Call Center software products to handle the special needs of your business, or adding occasional online personnel to supplement your in-house Help Desk Call Center group to handle unusually busy situations like software transitions, major updates, or installing new business software.
Progent's Call Center staff of veteran information technology consultants offers your computer users in Aurora Colorado quick access to an efficient network service group with substantial background providing phone consulting and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a crucial contributor to business productivity, and Progent's intent is to resolve and not just track technical issues.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional engineering expertise and education in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. For more information concerning Progent's expertise, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac experts can nurture the creative aspect of Macintosh environments by providing remote help services and education in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or configuring an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Aurora Colorado online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your business so that your computer support is proactive and automated. By uncovering looming trouble spots before they cause network outages, automated monitoring can avoid inconvenient and expensive network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a variety of platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area