For small businesses located in Aurora or anywhere in Colorado, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated tools to solve most network problems rapidly. This reduces direct costs since solutions require a smaller number of chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many remote support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor fixes somehow end up as substantial bills. Progent's skill at handling technical issues efficiently results in your company conserving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to communicate with your company's environment without breaching system security.
Progent's proprietary customer support reporting application includes detailed records of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of assistance rendered to every client by every Progent consultant. This history of anomalies and resolutions is stored as a conveniently exploitable support knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's online consulting specialists are able to find the best solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Aurora or anywhere in Colorado or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online consulting experts possess credentials in an extensive set of products and technologies. This breadth of IT skills allows Progent's consultants to manage practically any problem that may occur in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To help customers with mixed-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services available from Progent to companies in Aurora and throughout the state of Colorado include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server economization and easy management, and transitioning from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network professionals, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to handle even the most stubborn problems occurring in network infrastructure planning, installation, maintenance, protection, and repair. CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an exceptional value since their broad experience enables them to find solutions for even the most difficult problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs accessible to support small and medium sized companies. Progent offers fast telephone contact with a Cisco authorized CCIE so you can receive urgent assistance for severe network infrastructure issues that are crippling business efficiency but are outside the comfort zone of your local network service providers. Progent's CCIE support experts can connect to your computer system via the latest remote troubleshooting technology to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized Windows Support
Progent's Microsoft-qualified remote support engineers offer network repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of online desktop support services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up quickly after a damaging penetration. Security consulting services available from Progent cover thorough network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; configuring firewalls; designing safe mechanisms for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses often request. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute major projects within budget and on time. Progent's special online engineering solutions include:
How Your Aurora Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for small companies who lack the resources to build and maintain an in-house Help Desk Call Center but who need fast response from an efficient Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent reinforcement of your existing Call Center staff. Progent's Virtual Call Center can operate as an escalation alternative to handle the toughest computer system issues, or be available in hectic instances when your ordinary service providers are swamped.
Progent's Help Desk consulting support can aid you in creating an effective new Help Desk or improving your current organization, selecting or enhancing Help Desk application software to address the special needs of your business, or providing temporary phone support personnel to work with your internal Call Center group during high-demand situations like software migrations, major upgrades, or installing brand new applications.
Progent's Call Center team of experienced information technology professionals gives your computer users in Aurora or anywhere in the state of Colorado fast communication with an efficient technical support group with extensive background offering phone consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to business productivity, and Progent's policy is to fix rather than merely annotate technical issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based and in-depth engineering support and education in key business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To read more information about Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac professionals can support the creative aspect of Macintosh computing by delivering remote help services and training in graphics, sound, and video. Progent's consultants can provide help in a large selection of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio/video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Aurora, or anywhere in the state of Colorado, remote network monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent for your business so your IT maintenance is proactive and automated. By anticipating potential issues before they result in full-scale emergencies, system monitoring can head off stressful and costly service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks powered by a variety of platforms.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.