Fast Online Technical Support for Aurora Computer Networks
Urgent Remote Consulting for Aurora NetworksFor businesses in Aurora or anywhere in Colorado, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools necessary to resolve most network problems quickly. Efficient support reduces immediate costs because service calls require minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves even more in incidental costs by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support expertise is especially important in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from situations where quick repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized tools and field-proven processes that allow the maximum degree of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to access your system remotely without breaching system security.

Progent's advanced service reporting application keeps detailed documentation describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of support rendered to each Progent client by every consultant. This history of issues and responses is organized as a conveniently searchable proprietary knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available other extensive support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to arrive at the best resolutions promptly.

Remote technical services offered by Progent to businesses in Aurora and anywhere in the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or improving your existing one, selecting or modifying Call Center software to handle the unique needs of your business, or adding temporary online personnel to supplement your in-house Help Desk Call Center resources to handle demanding scenarios like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants gives your computer users in Aurora or anywhere in the state of Colorado rapid assistance from a large technical support resource with substantial experience offering telephone-based help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a crucial enabler of company success, and Progent's goal is to solve and not just document technical issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team offers phone-based advanced consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Aurora, or anywhere in the state of Colorado, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By anticipating potential problems before they expand into network outages, automated monitoring can minimize stressful and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on a combination of platforms.
How Your Aurora Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Aurora or anywhere in the state of Colorado, Progent's online computer support engineers can provide professional and affordable system help the moment your organization needs it. More than 15 years of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Aurora office has a regular freelance consultant or maintains a full time organization that can deal with the majority of network problems, Progent’s Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to address unexpected system emergencies or especially complicated integration projects.

Details of Progent's Remote Network Support for Aurora
Progent's online support, Internet-based repair, system security consulting, and network administration services offer offices in Aurora or anywhere in the state of Colorado unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the front lines of IT service, executing a wide range of technical tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for using technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Businesses who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.