Immediate Remote Technical Support for Aurora Colorado Computer Systems
For organizations located in Aurora Colorado, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to solve most information system problems quickly. This reduces direct expenses since service calls require minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and related costs resulting from business disruption, upset clients, idle workers, and distracted management. Progent's advanced online technical support experience is particularly valuable for businesses that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you receive. In contrast to many online service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where quick repairs manage to turn into big invoices. Progent's penchant for disposing of technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes that ensure the highest degree of efficiency for online help and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to access your environment remotely without violating network security.
Progent's proven customer support reporting application stores extensive histories of all service that Progent's clients have been provided. Progent's staff engineers have access to the records of support delivered to every client by any Progent engineer. This history of anomalies and repairs is structured as a readily searchable proprietary knowledge base that allows Progent's online support experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available other extensive technical support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's online service specialists can find the most efficient resolutions promptly.
Online technical support services available from Progent to businesses in Aurora Colorado include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist you company to install, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult challenges encountered in network planning, integration, maintenance, compliance, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience permits them to fix problems rapidly. In many cases, less experienced consultants can struggle for many hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using the latest remote support tools in order to provide fast, secure, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs can provide help for all of Cisco's top-selling selection of infrastructure devices by providing consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can improve the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your company to clean up quickly following a damaging breach. Security consulting services offered by Progent include: in depth information security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; designing secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Progent can provide advanced online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to cover a wide range of information technologies including network architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, system images, plus VMs. ProSight DPS helps you protect against data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Aurora Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your customers in Aurora Colorado instant communication with an effective technical support group with substantial background offering phone support and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's policy is to resolve rather than simply annotate IT problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team offers remote professional consulting expertise and training in special application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Aurora Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your environment so your IT support is proactive rather than reactive. By exposing looming trouble spots before they evolve into crashes, remote monitoring can minimize disruptive and expensive network crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Aurora Colorado, Progent's online computer support specialists are ready to deliver effective and economical IT support whenever your organization requires it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Aurora business has a regular independent consultant or maintains a full time IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to address sudden network emergencies or especially tough integration projects.
Features of Progent's Online Network Support for Aurora Colorado
Progent's online support, remote troubleshooting, system security expertise, and system management services offer businesses in Aurora Colorado the greatest leverage for your support budget. Whether you require occasional phone help and remote network repair or ongoing Help Desk support and system management, Progent's professionals can deliver your company world class network support while allowing you to eliminate the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Aurora Colorado and is also ideal for customers in geographic areas that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide range of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for online help and imposes no ongoing subscription fee for support services delivered during normal working hours. This protects you from paying big bills for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services include system integration, MS Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support for specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management and Application Programming
Apple Macintosh Integration
Amazon MWS Programming and Debugging
By providing a convenient centralized resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough IT solutions that meet the special requirements of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity allows Progent's service experts to see exactly what your users see. This makes it easier to find quick solutions to issues that might otherwise require a costly onsite visit. State-of-the-art online connectivity tools and expert engineers together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in online support and remote network tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for High System Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious businesses whose workers need instant recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help by the minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to permit less critical problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by every staff member to each customer. The discipline of documenting and organizing service records allows more efficient support and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from stressful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.