Fast Online Technical Support for Aurora Colorado Networks
For organizations in Aurora Colorado, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking problems, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional value because they possess the practical background and have access to the advanced technology required to resolve most network issues rapidly. Efficient support lowers immediate costs because solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick solutions somehow end up as large bills. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven methodologies that ensure the maximum level of efficiency for online help and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to connect to your company's environment without violating network security.
Progent's advanced customer support reporting application stores thorough documentation of the service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of services provided to every client by every consultant. This archive of trouble tickets and fixes is organized as a quickly retrievable internal knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's online service specialists are able to determine optimal resolutions promptly.
Online services provided by Progent to clients in Aurora Colorado include:
Certified Windows Experts
Progent's Microsoft-certified remote support professionals can provide computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop consulting and support services to assist your company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support services as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs can deal with even the most challenging problems associated with network design, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs offer excellent value because their broad expertise allows them to resolve problems quickly. In common cases, less experienced engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your network using advanced remote support technology in order to provide fast, secure, and affordable analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer help for the entire range of Cisco's top-selling family of connectivity products by providing consulting services such as:
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can enhance the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist your business to clean up rapidly after a damaging breach. Security solutions offered by Progent cover in depth data security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support services to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a wide range of computer technologies including network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Aurora Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your computer users in Aurora Colorado fast contact with an effective support resource with substantial experience delivering telephone-based consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a key contributor to company performance, and Progent's aim is to fix and not just report technical problems.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Aurora Colorado online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By anticipating possible issues before they evolve into crashes, automated monitoring can head off inconvenient and costly network crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks based on multiple OS platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Aurora Colorado, Progent's online computer support specialists are ready to deliver effective and affordable system help whenever your business needs it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Aurora business relies on a regular freelance consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to address sudden system crises or especially challenging integration projects.
Details of Progent's Remote Network Services for Aurora Colorado
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services give offices in Aurora Colorado the greatest leverage for your IT budget. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Aurora Colorado and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent provides remote support on a minute-by-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for online service and imposes no monthly retainer for services provided during regular business hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists who have skill in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings include technology integration, MS Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting support for specific business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management and Application Development
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that match the special requirements of your business.
- State of the Art Remote Access Software
Protected online access permits Progent's service professionals to see exactly what your users see. This makes it easier to find quick solutions to issues that could otherwise require an expensive onsite visit. Effective online access tools and experienced technicians combine to enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Service for High System Availability
For businesses with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious businesses whose clients require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical background, refined support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the front lines of IT service, executing a broad range of technical projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This means that you get not only expert IT skills, but also a consultant with proven methods for using computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Businesses who work with familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.