Remote Network Consulting

Fast Online Support for Aurora Colorado IT Networks
For businesses located in Aurora Colorado, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to solve most network problems quickly. This reduces immediate expenses since service calls use up fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support expertise is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for online help is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to many online service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where fast fixes somehow turn into big invoices. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies that allow the maximum level of efficiency for online help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to link to your company's computer system without breaching corporate security.

Progent's powerful customer support reporting application maintains detailed records describing the support that Progent's customers have received. Progent's staff engineers have the benefit of the records of services rendered to each Progent customer by every Progent consultant. This archive of trouble tickets and solutions is stored as a readily exploitable support knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close associations with major technology companies such as Cisco and Microsoft make available other extensive support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts are able to find optimal solutions promptly.

Remote support services provided by Progent to customers in Aurora Colorado include:

• Certified Windows Expertise
  Progent's Microsoft-expert remote support professionals can provide network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide range of platform support such as Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, Microsoft Access Programming, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a broad array of cost-effective PC desktop services to assist you business to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.

• Contact a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs can handle the most stubborn issues associated with network infrastructure design, deployment, administration, protection, and repair. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and developing workarounds or identifying program patches. Cisco CCIEs provide excellent value since their broad expertise allows them to solve problems quickly. In typical cases, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network via state-of-the-art remote troubleshooting technology in order to provide quick, safe, and economical analysis and remediation.

  Denver Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
  

  Progent locations in Denver Metro Area

  City	Address	Phone	Link
  Aurora	Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States	(720) 577-6500	Aurora Network Support Services
  Broomfield	11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States	(720) 666-6553	Broomfield Network Support Services
  Centennial	7173 S. Havana St, Suite A600 Centennial, CO 80112 United States	(720) 961-4447	Centennial Network Support Services
  Denver	1515 Wynkoop St, Suite 360 Denver, CO 80202 United States	(720) 263-4433	Denver Network Support Services

  
  
  

  Progent's CCIEs offer consulting for all of Cisco's industry-leading selection of networking devices. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs deployment expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.

• CISM and CISSP Premier System Security Specialists
  Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, Linux environment against attacks or assist your company to recuperate rapidly following a damaging penetration. Security services offered by Progent include: comprehensive data security assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile access; securing your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to cover a broad array of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux support engineers can provide urgent phone-based assistance analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
  — Mac OS X
  — Solaris
  — IBM AIX
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX
  

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major projects economically and on time. Progent's special remote consulting services include:

• Help Desk Expertise
  Progent's Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

  Progent's Help Desk consulting services can guide you in building an effective new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk software to meet the special demands of your corporation, or adding temporary online staff to work with your in-house Help Desk group to deal with unusually busy situations such as software migrations, major updates, or rolling out new applications.

  Progent's Call Center team of experienced information technology experts gives your workers in Aurora Colorado immediate communication with a dependable network service resource with substantial experience delivering telephone-based support and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's goal is to resolve and not simply report network issues.

• Business Applications Services: Training, Customization, and Integration
  Progent's Applications Consulting Group provides remote professional engineering expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Team.

• Unified and Automated Administration of Hybrid Cloud Networks
  Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

• Online Hybrid Network Monitoring Support
  Progent can deliver organizations in Aurora Colorado online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your IT support is proactive and automated. By anticipating potential problems before they grow into network outages, automated monitoring can ward off disruptive and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate a mix of platforms.

Even if your Aurora organization relies on a local independent consultant or maintains a full time IT staff that can handle the majority of network issues, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Organizations in Aurora Colorado
Progent's remote IT consulting services allow your Aurora organization to enjoy the advantages of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by being increasingly available, productive, and protected. Benefits to your business include:

• Convenient virtual expansion of your on-site IT resources
  For most organizations in Aurora Colorado, nearby computer support resources, whether made up of outside consultants or an internal IT staff, can take care of typical technical problems. On the other hand, serious problems sometimes spring up when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's online support professionals give you an easy, quick, and budget-friendly solution to augment your local help and to convey valuable knowledge to improve your ability to handle downstream problems in-house.

• Reduced Reliance on Freelance Service Providers
  For network support, smaller offices commonly rely on individual freelance service providers. While independent service people carry less internal costs than larger support firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your business to go without help during an IT crisis. As your company grows, system unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to insure your network is always available.

• Build a Solid Foundation for Smooth Expansion
  Businesses often begin with an information system created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled on top of a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. These badly designed environments need proper assessment, smart strategic planning, and wide technical expertise to evolve to a system infrastructure that can deliver the solid foundation to handle critical business demands and simplify downstream growth.

• Interact with Solution Providers Instead of Product Vendors
  Smaller companies require advice and technical training to negotiate an increasingly complex maze of product alternatives capable of accelerating business success and improving productivity. These companies do not need a network engineer who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

• Best Practices
  Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the forefront of network support, executing a wide variety of IT tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not just expert technical skills, but also a support engineer with proven approaches for using computer knowledge to resolve real-world IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be tempted to permit less critical problems to fester.

• Full Documentation of IT Services
  Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each client. The discipline of documenting and organizing support activity allows more effective service and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

• 24x7 Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few IT service companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly service disruptions.