Immediate Online Troubleshooting for Aurora Colorado Computer Systems
For organizations in Aurora Colorado, Progent provides online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology needed to solve the majority of network issues quickly. Efficient support lowers direct expenses because solutions require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits even more in incidental costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike many online service firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor solutions manage to end up as big tabs. Progent's penchant for handling technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized tools and field-tested processes which permit the maximum degree of efficiency for remote consulting and repair for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to link to your company's environment remotely without breaching system security.
Progent's proven technical support database application keeps extensive documentation of all service that Progent's customers have received. Progent's team service personnel have access to the history of support provided to every customer by any Progent consultant. This database of anomalies and responses is organized as an easily retrievable support database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical databases and allow priority access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to determine optimal solutions in the least time.
Online technical services offered by Progent to businesses in Aurora Colorado include:
Certified Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop services to help your company to deploy, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services include providing Windows 11 planning and migration consulting and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and certifies a person's technical skills at the master level. CCIEs know how to handle even the most stubborn issues encountered in network planning, integration, management, security, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software updates. CCIEs provide exceptional cost-effectiveness because their depth of experience allows them to fix problems rapidly. In common instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your network by means of advanced remote troubleshooting tools in order to perform quick, secure, and affordable diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of connectivity products. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet APs consulting help, Cisco WiFi controllers consulting, Cisco VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to clean up quickly following a serious breach. Security support services offered by Progent include: thorough network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; integrating firewalls; designing secure techniques for remote and mobile communication; guarding your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for recovering applications and services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a wide range of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that include Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight line of outsourced network management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast restoration of critical files, applications, system images, plus VMs. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are best suited for your network.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To find out more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Aurora Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center team of veteran network professionals gives your customers in Aurora Colorado quick contact with an effective technical support resource with extensive experience providing telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a solid contributor to company performance, and Progent's policy is to fix and not merely document IT issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and education in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Office Excel. To learn more on Progent's expertise, customization, and training services, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Aurora Colorado remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM for your environment so that your network maintenance is proactive and automated. By detecting looming problems before they cause full-scale emergencies, automated monitoring can avoid stressful and expensive service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that incorporate multiple operating systems.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Aurora Colorado, Progent's online network support specialists can provide professional and affordable system support the instant your business needs it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems quickly while eliminating the expense and lost time that comes with in-person service visits.
Even if your Aurora company deals with a local freelance support technician or maintains a full time IT staff that can handle the majority of computer problems, Progent's Microsoft certified consultants are available to provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the experience to address sudden system crises or especially challenging integration projects.
Details of Progent's Remote Network Services for Aurora Colorado
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services give offices in Aurora Colorado unparalleled leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk services and system administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Aurora Colorado and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide range of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for phone service and asks for no periodic retainer for support services provided during normal business hours. This keeps you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in designing, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support in specific application areas. Support available from the Application Experts staff covers:
Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Project Management and Application Programming
Apple Macintosh Consulting
Amazon MWS Programming and Debugging
By providing a convenient one-stop resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and thorough IT solutions that align with the special requirements of your company.
- State of the Art Online Connectivity Software
Protected online connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it easier to produce fast solutions to issues that might otherwise demand an expensive onsite visit. Effective online access tools and experienced engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online support and automated system tracking.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Service for Maximum Network Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained offices whose workers need immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical experience, refined support software, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers world-class support for Microsoft's popular server products with services that include Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help per minute. Consequently, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to allow less critical problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by every staff member to every client. The practice of documenting and archiving service activity results in more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't let go of vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.