Remote Computer Consulting

Immediate Remote Support for Aurora Colorado Computer Systems
For businesses located in Aurora Colorado, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the services of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools needed to solve most network issues rapidly. This lowers immediate expenses because solutions require minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with indirect costs by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you receive. Unlike many remote support firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from situations where speedy. minor solutions manage to turn into large invoices. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and proven processes that promote the highest degree of efficiency for online technical support and repair for information networks of any size. Progent's remote service group can access your computer system without breaching corporate security.

Progent's sophisticated customer support reporting system keeps detailed documentation describing all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support delivered to every Progent customer by every Progent engineer. This archive of anomalies and resolutions is organized as an easily searchable proprietary database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's online consulting experts are able to come up with the most efficient resolutions promptly.

Online technical support services provided by Progent to customers in Aurora Colorado include:

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier online service experts can deliver computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad variety of platform support including Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server training, Microsoft Office Access Application Development and Troubleshooting, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also offers a broad array of cost-effective desktop services to assist you company to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Windows 11 planning and upgrade support and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and indicates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most stubborn issues encountered in network planning, deployment, maintenance, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs offer excellent value since their depth of experience permits them to solve problems quickly. In typical instances, less qualified service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can interface to your network via state-of-the-art remote support technology to provide efficient, safe, and economical diagnosis and remediation.

  Denver Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
  

  Progent locations in Denver Metro Area

  City	Address	Phone	Link
  Aurora	Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States	(720) 577-6500	Aurora Network Support Services
  Broomfield	11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States	(720) 666-6553	Broomfield Network Support Services
  Centennial	7173 S. Havana St, Suite A600 Centennial, CO 80112 United States	(720) 961-4447	Centennial Network Support Services
  Denver	1515 Wynkoop St, Suite 360 Denver, CO 80202 United States	(720) 263-4433	Denver Network Support Services

  
  
  

  Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure devices by providing services that include:

  • Cisco ASA 5500-X Next Generation Firewalls with Firepower Services Configuration and Debugging
  • Cisco Routers Consulting Services
  • Catalyst Switches Engineering Services
  • Nexus Switches Consulting and Support Expertise
  • Meraki Switches Configuration and Maintenance Expertise
  • Aironet Wireless Access Points Deployment Support
  • Cisco WiFi Controllers Integration Consulting
  • Meraki Wireless APs Deployment Services
  • Cisco Unified Communications Manager/CallManager Integration and Troubleshooting
  • Cisco VoIP Phones and IP Video Phones Consulting and Cisco Wireless IP Phone Configuration
  • Cisco VPN Setup and Troubleshooting Help
  • SIP and CUBE Infrastructure Solutions: SIP Trunking and Cisco CUBE Integration Expertise

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to guide you to take the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist businesses to identify and isolate breached devices and guard clean assets from being compromised. If your Aurora network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Recovery Services
  Progent's ransomware recovery experts can help your Aurora organization to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of IT security specialists have the wide range of skills required to reconstruct all vital components of a targeted system rapidly and with little data loss. To learn more, see Progent's ransomware cleanup and operational restoration services.

• CISSP, ISSAP, and CISM Premier Network Security Consultants
  Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your business to recuperate quickly following a serious penetration. Security services offered by Progent include: thorough data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent can provide advanced remote support services to help companies of all sizes connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Microsoft 365 integration solutions with local Exchange, Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide array of information technologies including system architecture, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.

  Important Linux platforms for which Progent can provide expertise include:
  — RedHat
  — SUSE Linux
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common tedious tasks. These include health checking, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus response, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alert to your specified IT staff and your assigned Progent consultant so that potential problems can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding family of real-time and in-depth management reporting tools created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable transparent backup and fast restoration of vital files/folders, apps, images, and virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected application and give your password you are requested to verify who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
  Progent's Co-managed Service Desk provides a seamless extension of your corporate network support organization. Client interaction with the Service Desk, provision of support services, escalation, ticket generation and updates, performance metrics, and maintenance of the support database are cohesive whether issues are resolved by your in-house network support organization, by Progent, or by a combination. You have complete flexibility to extend or reduce your part of technical support activity as needed. Progent provides initial installation and provisioning of the professional services PSA software as well as workflow documentation, validation and education. To learn more about ProSight Co-Managed Support, refer to ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
  ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

  Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk staff of seasoned network professionals provides your clients in Aurora Colorado fast access to an efficient network service resource with years of background providing telephone-based support and remote repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's policy is to resolve instead of merely annotate network issues.

• Business Applications Support: Education, Custom Programming, and Troubleshooting
  Progent's Applications Consulting staff offers remote and in-depth consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Services.

• Centralized and Automated Administration of Hybrid Cloud Environments
  Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

• Online Hybrid Network Monitoring and Reporting Support
  Progent can deliver companies in Aurora Colorado remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize SCOM to suit your business so that your IT support is proactive rather than reactive. By exposing looming issues before they cause network outages, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a variety of operating systems.

Even if your Aurora business has a local independent support technician or employs an in-house organization that can handle day-to-day computer problems, Progent's Microsoft certified engineers can still offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to resolve sudden system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Organizations in Aurora Colorado
Progent's online technical help services enable your Aurora company to realize the advantages of on-call, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business value by being increasingly reliable, productive, and secure. Benefits to your business include:

• Convenient remote extension of your local IT resources
  With most businesses in Aurora Colorado, local computer support providers, whether represented by independent consultants or an internal maintenance staff, can solve typical technical problems. On the other hand, major troubles may occur when local resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service people. In these situations, Progent's online support professionals provide a convenient, fast, and budget-friendly solution to supplement your regular resources and to pass on useful information to increase your ability to handle downstream issues locally.

• Less Reliance on Freelance Consultants
  For network support, smaller businesses often rely on individual freelance consultants. While independent consultants have less overhead than big support firms and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of backup help may require your business to wait for help during an emergency. As your business grows, system unavailability and trouble with critical software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup service experts to insure your IT system remains up and running.

• Build a Solid Basis for Seamless Growth
  Organizations often begin with an IT system created on a modest budget. Without a strong infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the business. These poorly built environments require proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the stable foundation to handle critical business demands and simplify downstream expansion.

• Interact with Solution Providers Rather Than Product Sellers
  Smaller businesses require guidance and technical training to navigate through an ever more complex array of product options capable of accelerating business growth and improving efficiency. These companies do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT background, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

• Proven Methodology
  Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, at the forefront of network service, performing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for phone service and on-premises visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.

• Full Records of Delivered Services
  Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every consultant to every customer. The practice of detailing and archiving support records allows more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

• Remote Network Monitoring with MS Operations Manager
  Progent is one of the few IT service companies to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability losses.