Fast and Affordable Online Help for Aurora Colorado Computer Networks
For companies located in Aurora Colorado, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's remote support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. Efficient support reduces direct costs since service calls accumulate minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online consulting know-how is especially valuable in environments that depend on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you are charged just for the support that you actually get. In contrast to typical online service organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor repairs manage to end up as major invoices. Progent's skill at disposing of technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies that promote the highest degree of effectiveness for online engineering help and repair for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's online support team to communicate with your environment remotely without breaching system security.
Progent's sophisticated service database system keeps comprehensive documentation of all support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of assistance delivered to each Progent client by every Progent consultant. This database of problems and resolutions is stored as a quickly exploitable proprietary database that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's remote service specialists can arrive at the best resolutions promptly.
Remote support available from Progent to companies in Aurora Colorado include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service experts can deliver computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of technology support such as Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to assist your company to install, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and migration consulting and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for networking professionals, and validates a person's networking knowledge at the master level. Cisco CCIEs know how to resolve even the most complex challenges associated with network planning, integration, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise permits them to fix problems quickly. In common instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your network via advanced remote support tools in order to provide quick, safe, and affordable diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer help for the complete line of Cisco's market leading selection of infrastructure products by providing consulting services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to carry out the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware expert can help you to locate and isolate infected servers and endpoints and protect clean assets from being compromised. If your Aurora network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Services
Progent's ransomware recovery consultants can assist your Aurora organization to rebuild an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity specialists bring the broad selection of knowledge required to reconstruct all vital facets of a targeted network quickly and with minimal loss of data. To learn more, visit Progent's ransomware removal and operational continuity services.
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help you to clean up rapidly after a damaging breach. Security solutions offered by Progent include: thorough data security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; integrating firewalls; building secure techniques for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.
Progent offers advanced remote consulting support to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize local resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-prem installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a wide array of information technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux-based environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow transparent backup and fast recovery of vital files/folders, applications, system images, and VMs. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information network. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services permit your IT staff to focus on more strategic projects and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and give your password you are requested to verify who you are on a unit that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time reporting utilities created to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your Aurora Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center team of experienced information technology consultants provides your computer users in Aurora Colorado immediate assistance from a large support resource with years of background delivering phone support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a solid driver of company efficiency, and Progent's target is to solve rather than just record technical problems.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group provides remote professional consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft applications including CRM, Project, Office Word, and Office Excel. To learn more information about Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Aurora Colorado remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to suit your environment so that your IT support is proactive and automated. By detecting emerging issues before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate a variety of platforms.
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Aurora Colorado, Progent's online network support specialists can provide expert and affordable system help whenever your organization has to have it. More than 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems quickly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Aurora office deals with a local independent support technician or employs a full time IT staff that can handle typical computer issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the expertise to solve unexpected network emergencies or particularly complex integration projects.
Features of Progent's Remote Network Support for Aurora Colorado
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Aurora Colorado unparalleled leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and hassle of carrying a large internal IT staff. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Aurora Colorado and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad range of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for phone help and requires no periodic subscription fee for support services delivered during normal working hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, MS Exchange Server consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for specific application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Application Design
Apple Mac Help
Amazon MWS Programming and Debugging
By offering a convenient centralized source for network generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that address the specific needs of your business.
- Sophisticated Online Connectivity Software
Secure remote access allows Progent's support professionals to observe exactly what your users see. This makes it easier to produce fast fixes to problems that could otherwise demand a costly onsite visit. Cutting-edge remote connectivity software and expert technicians combine to enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for High Network Availability
For offices with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious businesses whose workers require immediate access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth expertise for Microsoft's leading server products with services such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.