Fast Online Troubleshooting for Aurora Computer Systems
For companies in Aurora or anywhere in the state of Colorado, Progent provides online help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage because they have the practical experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. This lowers direct costs because service calls accumulate fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.
Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple model for billing avoid scenarios where quick fixes somehow turn into substantial tabs. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of optimized tools and field-tested methodologies that permit the highest degree of efficiency for online help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your network remotely without compromising corporate security.
Progent's sophisticated customer support reporting system maintains extensive documentation describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of assistance provided to every Progent client by every Progent consultant. This history of trouble tickets and fixes is organized as a quickly exploitable support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' internal support staff so Progent's remote service specialists can find the best resolutions quickly.
Online support offered by Progent to businesses in Aurora and anywhere in the state of Colorado include:
Authorized Windows Support
Progent's Microsoft-expert remote support professionals can provide computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to assist you company to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking engineers, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most challenging issues associated with network design, installation, maintenance, compliance, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value since their deep expertise allows them to resolve problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system using state-of-the-art remote support technology to perform quick, safe, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure products. Cisco networking support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs consulting help, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate rapidly following a damaging penetration. Security services available from Progent include: comprehensive information security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; protecting your email infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a wide spectrum of information technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's leading corporations. The ProSight portfolio of outsourced network management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Aurora Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the money or time to build and maintain an internal Help Desk but who need fast access to an effective Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent addition to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve the most difficult network problems, or be available in those situations when your regular resources are swamped.
Progent's Call Center staff of veteran network experts provides your customers in Aurora or anywhere in the state of Colorado fast access to an effective support resource with substantial experience offering telephone-based help and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center perception as a major enabler of business performance, and Progent's policy is to solve rather than merely annotate network problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team provides remote advanced engineering support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, customization, and education services, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Aurora, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so that your IT support is proactive and automated. By detecting looming problems before they grow into crashes, system monitoring can avoid disruptive and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that support multiple OS platforms.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Aurora or throughout the state of Colorado, Progent's phone-based network support specialists can provide professional and economical IT support the moment your business needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to fix IT problems rapidly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Aurora business has a regular freelance support technician or maintains an in-house organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected system emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Offices in Aurora
Progent's online support services allow your Aurora organization to experience the benefits of on-call, expert network support without the expense of managing an in-house IT organization. Your network will acquire added strategic value by being more reliable, efficient, and secure. Advantages to your business include:
- Convenient virtual expansion of your local IT resources
With most organizations in Aurora and throughout Colorado, local computer service resources, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of technical problems. On the other hand, serious problems sometimes spring up when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual service technicians. In these situations, Progent's on-call service professionals give you a convenient, fast, and affordable way to augment your regular resources and to pass on useful information to improve your ability to handle future issues in-house.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller organizations often depend on independent freelance service providers. Although freelance service people have less overhead than larger service organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the absence of backup help may force your company to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to make sure your IT system is always up and running.
- Build a Solid Basis for Smooth Growth
Organizations typically begin with an IT system created on a modest budget. Lacking a strong infrastructure, band-aid repairs can get piled onto a shaky foundation. When a company grows, stability and expandability issues can impede the success of the organization. These poorly built environments need careful assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system infrastructure that can provide the stable foundation to meet vital business demands and ease downstream growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller businesses require guidance and technical training to negotiate an ever more complex maze of technology options available for accelerating business success and enhancing productivity. They do not need a computer engineer who is motivated to sell a certain vendor's products. Network support and product sales can result in a scenario where the proposed
solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, refined support tools, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the forefront of IT service, executing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a consultant with proven methods for applying technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services delivered during normal working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each staff member to every customer. The discipline of detailing and organizing support records allows more efficient support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 system tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.