Fast and Affordable Online Support for Aurora Colorado Computer Systems
Immediate Remote Support for Aurora NetworksFor organizations in Aurora Colorado, Progent offers remote support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified security experts to handle high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional value because they possess the real-world experience and have access to the sophisticated tools necessary to solve most information system issues quickly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical remote support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor solutions manage to turn into large bills. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and field-proven processes which permit the highest level of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to connect to your company's computer system without breaching network security.

Progent's advanced service reporting system keeps extensive histories of all support that Progent's customers have been provided. Progent's authorized engineers have access to the history of support delivered to every Progent customer by every engineer. This database of problems and fixes is structured as a conveniently exploitable proprietary database that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and working relationships with major vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and allow fast response from vendors' internal support staff so Progent's online consulting experts are able to find optimal resolutions quickly.

Remote support services offered by Progent to businesses in Aurora Colorado include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and fast restoration of important files/folders, apps, images, plus VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your dynamic IT system. Besides maximizing the protection and functionality of your computer network, Progent's patch management services free up time for your IT team to focus on line-of-business initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured online account and give your password you are requested to verify your identity via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk staff of veteran information technology consultants provides your workers in Aurora Colorado quick communication with a large support group with substantial experience offering telephone-based support and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a crucial enabler of company success, and Progent's aim is to solve instead of just record network problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff can supply remote professional consulting support and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft applications including CRM, Project, Microsoft 365 Word, and Office Excel. To find out more on Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center2, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Aurora Colorado online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt SCOM to accommodate your business so your IT support is proactive and automated. By uncovering looming trouble spots before they expand into crashes, proactive monitoring can avoid inconvenient and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by multiple OS platforms.
How Your Aurora Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Aurora Colorado, Progent's online computer support engineers can deliver effective and affordable IT help the moment your company has to have it. Over 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Aurora office works with a local independent consultant or maintains a full time IT staff that can handle day-to-day computer issues, Progent's Microsoft certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to fix sudden network emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Offices in Aurora Colorado
Progent's remote technical help services enable your Aurora organization to have the advantages of immediate, world-class network support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming more reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most offices in Aurora Colorado, local computer service providers, whether represented by outside consultants or an internal maintenance staff, can take care of typical technical problems. On the other hand, major troubles might strike when local resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's online support specialists give you a convenient, quick, and affordable way to supplement your local resources and to convey valuable information to increase your capability to resolve future problems in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller offices often rely on individual freelance consultants. While freelance consultants carry less internal costs than larger consulting organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of reserve help may require your business to wait for assistance during an emergency. As your network grows, system unavailability and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your network is always available.

  • Create a Solid Basis for Smooth Growth
    Organizations often start with an information architecture created on a shoestring budget. Without a strong framework, slap-dash repairs can get piled on top of a shaky foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments require careful analysis, smart strategic planning, and extensive IT knowledge to evolve to a network architecture able to deliver the stable foundation to handle current business requirements and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller companies need advice and technical training to navigate through an increasingly complicated array of product options capable of promoting business growth and improving productivity. Businesses hardly need a computer consultant who is motivated to resell a specific vendor's products. Network support and product sales can result in a situation where the proposed solution is built around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align IT expertise with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, refined remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



An index of content::

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    Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also supports cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises consulting services to assist you to design, install, manage and debug a modern backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup technology.

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    Progent's expert solution designers and programmers can assist your business to create customizations to Microsoft Dynamics GP/Great Plains that address the special requirement of your organization while retaining the advantages of Windows integration and connectivity. Progent can also offer help with a variety of development technologies that can be utilized to create user-interface and data integrations with Microsoft GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    Progent's Cisco-certified Catalyst 802.11ax Wireless Access Point consultants can provide affordable online and onsite support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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    Network monitoring commonly consists of observing a system's resource usage to help uncover throughput bottlenecks or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that run under Linux or UNIX and can be deployed to observe mixed-platform networks where UNIX and Windows operate together. Progent's system support consultants can show you how to take advantage of both these programs to tune and repair your network. Progent's Linux support professionals offer small businesses and programmers assistance with managing and supporting UNIX and Linux systems that work with Windows-based technology.

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    VMware's NSX network virtualization technology enables you to create entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager supports automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the complete logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager and VMware NSX.

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    Progent's application experts can provide advanced consulting, custom development, integration assistance, and online classes for popular business applications that address vital areas including ERP and MRP, financials, business reporting, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of background providing high-level consulting services remotely, Progent can help small businesses throughout the United States to avoid the time and fees related to travel and on-premises activity without compromising the high quality of consulting services.

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    Progent's ProSight family of managed IT services are geared to provide businesses who maintain minimal in-house IT administration and support teams with affordable help from enterprise-class management tools and consulting experts. Benefits of the ProSight line of managed IT services include flat-rate IT management costs, smart automation of common administrative processes, continual adoption of the latest information technology, smooth transition from older systems to up-to-date solutions, close fit between computer technology with business goals, guidance from veteran network consultants, and freeing up management to concentrate on business issues instead of fast-evolving information technology.

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