Immediate Remote Support for Aurora Colorado Computer Networks
Fast Remote Support for Aurora NetworksFor companies in Aurora Colorado, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional leverage because they have the practical background and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. Efficient support lowers direct costs because solutions require fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves even more in indirect expenses by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is especially important in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where quick repairs somehow turn into large tabs. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and field-proven processes which allow the highest level of efficiency for remote help and repair for IT systems of all sizes. Progent's Technical Response Center can access your company's computer system remotely without breaching corporate security.

Progent's sophisticated technical support database application stores detailed records of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to every customer by any consultant. This database of anomalies and repairs is organized as a conveniently searchable internal database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical databases and allow quick response from vendors' internal support staff with the result that Progent's remote consulting specialists can determine the best resolutions in the least time.

Remote support services offered by Progent to customers in Aurora Colorado include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by offering tools for streamlining common tedious jobs. These include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alert to your designated IT personnel and your Progent technical consultant so emerging issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting utilities created to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and allow non-disruptive backup and fast restoration of vital files, apps, images, and virtual machines. ProSight DPS helps you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application bugs. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To learn more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your internal support group. End user access to the Help Desk, delivery of support, problem escalation, ticket creation and updates, performance measurement, and maintenance of the support database are cohesive whether issues are resolved by your core network support organization, by Progent, or by a combination. Your business has complete flexibility to extend or reduce your part of technical support activity as required. Progent takes care of startup installation and provisioning of the professional services automation software as well as workflow documentation, testing and education. To find out more about ProSight Shared Call Desk, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and functionality of your computer environment, Progent's patch management services permit your in-house IT staff to focus on more strategic projects and activities that derive maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables customers to execute major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk or revamping your current organization, selecting or enhancing Help Desk software products to address the special demands of your company, or providing temporary phone support staff to work with your existing Call Center team during high-demand scenarios like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk team of experienced information technology consultants provides your computer users in Aurora Colorado instant assistance from a dependable support group with substantial experience delivering telephone-based support and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center perception as a key enabler of company performance, and Progent's aim is to solve instead of merely document network issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team offers online professional consulting expertise and education in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To find out additional information on Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Aurora Colorado remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to accommodate your business so that your computer maintenance is proactive rather than reactive. By uncovering possible problems before they grow into crashes, system monitoring can minimize disruptive and costly service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that support multiple OS platforms.
How Your Aurora Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Aurora Colorado, Progent's online computer support specialists can provide expert and economical system help the instant your business requires it. More than two decades of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while eliminating the cost and lost time associated with in-person service calls.

Even if your Aurora organization relies on a regular freelance support technician or maintains a full time organization that can deal with ordinary network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to solve sudden network emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Organizations in Aurora Colorado
Progent's remote technical help services enable your Aurora business to experience the advantages of immediate, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your network will derive added strategic worth by becoming more available, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your local IT resources
    For most organizations in Aurora Colorado, local network service resources, whether consisting of independent consultants or a full-time IT staff, can handle the majority of technical problems. On the other hand, IT crises might spring up when local support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support people. In these cases, Progent's online service professionals provide an easy, fast, and budget-friendly way to supplement your regular help and to convey useful information to improve your capability to resolve future issues locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. While independent service people have smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of backup help may force your business to go without assistance during an emergency. As your business expands, network downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service expertise to insure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Companies often start with an IT system created on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the business. These badly built environments need careful assessment, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure that can provide the solid foundation to handle vital business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices require guidance and technical training to navigate through an ever more complex array of product options available for promoting business growth and enhancing efficiency. These companies hardly need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, refined remote support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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