Fast and Affordable Remote Troubleshooting for Aurora Computer Networks
Immediate Online Help for Aurora NetworksFor organizations located in Aurora or anywhere in Colorado, Progent provides remote support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve most network issues quickly. This reduces direct expenses since solutions use up fewer billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits even more in indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting experience is especially helpful in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical remote service firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where fast fixes somehow end up as major tabs. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for online consulting and repair for information systems of any size. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to link to your computer system remotely without compromising corporate security.

Progent's powerful technical support database application includes thorough documentation for all service that Progent's customers have been provided. Progent's authorized consultants have access to the history of assistance delivered to each Progent client by any Progent engineer. This archive of issues and fixes is stored as a conveniently exploitable proprietary database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft open up other vast technical support databases and permit priority access to manufacturers' internal engineering staff so Progent's remote service specialists can arrive at optimal resolutions promptly.

Online services provided by Progent to customers in Aurora and throughout the state of Colorado include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting support can aid you in building an effective new Help Desk or improving your existing organization, selecting or enhancing Call Center software products to address the special needs of your corporation, or providing occasional online staff to reinforce your internal Help Desk team during demanding events like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Aurora or anywhere in the state of Colorado fast access to an effective network service resource with substantial background delivering phone help and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's aim is to resolve and not merely report IT problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Team can supply online professional engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Aurora, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your network maintenance is proactive and automated. By detecting looming issues before they expand into downtime, automated monitoring can head off disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a variety of operating systems.
How Your Aurora Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Aurora or anywhere in the state of Colorado, Progent's phone-based network support specialists can provide professional and economical system support the moment your organization requires it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Aurora company deals with a regular independent consultant or maintains an in-house IT staff that know how to handle common network problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to address unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Support for Aurora
Progent's online support, remote troubleshooting, network security expertise, and system administration services offer offices in Aurora or anywhere in the state of Colorado the greatest leverage for your support budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry background, at the front lines of network service, executing a wide variety of technical projects for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.