Fast Remote Technical Support for Aurora Colorado IT Networks
Fast Phone Support for Aurora SystemsFor organizations located in Aurora Colorado, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, plus the services of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide excellent value because they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in incidental costs by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast solutions manage to turn into big bills. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes that promote the maximum degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your company's system without breaching corporate security.

Progent's advanced technical support reporting application includes thorough records describing the service that Progent's clients have received. Progent's authorized consultants have access to the specifics of all help rendered to every Progent client by any Progent consultant. This archive of issues and fixes is stored as an easily retrievable internal knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available additional vast technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts can arrive at the best solutions in the least time.

Online support offered by Progent to clients in Aurora Colorado include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your backup operations and allow transparent backup and rapid recovery of critical files/folders, applications, system images, and virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT staff to focus on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured application and enter your password you are asked to verify who you are on a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be used for this second form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network consultants offers your clients in Aurora Colorado rapid contact with an efficient support group with substantial experience offering phone help and online repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a significant enabler of company success, and Progent's policy is to fix and not merely report network issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team provides remote and in-depth consulting support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To read more information about Progent's expertise, custom development, and training services, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Aurora Colorado online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to suit your environment so your computer support is proactive rather than reactive. By spotting possible issues before they result in downtime, automated monitoring can minimize disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments that support a combination of platforms.
How Your Aurora Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Aurora Colorado, Progent's phone-based network support engineers can deliver effective and cost-effective IT help the instant your company needs it. More than 20 years of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Aurora office relies on a local independent support technician or maintains an in-house IT staff that know how to handle the majority of computer problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to fix sudden system crises or particularly complex integration projects.

Features of Progent's Online Network Support for Aurora Colorado
Progent's phone support, Internet-based repair, system security expertise, and system administration services give offices in Aurora Colorado unparalleled leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important innovations plus a redesigned structure. These improvements affect vital facets of IT like manageability, availability, compliance, operational costs, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the possible business benefits of upgrading to Exchange Server 2013, create an efficient validation and rollout plan, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing remote consulting and support and management for Exchange 2013.

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    Progent's Microsoft certified consultants offer a variety of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting package and corporate management solution based, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft financial software in the Microsoft Dynamics GP/Great Plains family, offers an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Dynamics GP/Great Plains is simple to deploy and configure, and with its modular approach you can purchase only the functions you currently need, with the ability to expand users and increase functionality in the future. Progent's Dynamics GP Software consulting engineers can help you deploy, customize and administer Dynamics GP/Great Plains 2010 as well as earlier editions of Microsoft Dynamics GP.

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    Progent's certified consultants provide technical help and network consulting services for Microsoft Exchange Server 2003, Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's migration, configuration, management, and support services for Microsoft Exchange 2003 Server include planning, deployment, documentation, onsite and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and full-service network management outsourcing.

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    Progent delivered a wireless integration environment that allowed a school to improve efficiency and eliminate the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing separate locations up to 2.5 miles apart and can reach even longer distances. This wireless alternative provided better bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it provided protection against outside interference.

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