Immediate Remote Technical Support for Aurora IT Networks
Immediate Online Help for Aurora NetworksFor businesses located in Aurora or anywhere in Colorado, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system problems quickly. This lowers immediate expenses because service calls require fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay exclusively for the support that you receive. Unlike many online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where quick fixes manage to end up as big tabs. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies which promote the highest level of efficiency for online help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to interface to your company's system without compromising system security.

Progent's advanced service reporting system includes extensive records describing the support that Progent's customers have received. Progent's team engineers have access to the specifics of services rendered to each client by any consultant. This database of issues and responses is organized as an easily accessible support database that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's online consulting experts can find the best solutions promptly.

Online technical services provided by Progent to clients in Aurora and throughout the state of Colorado include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight series of network management outsourcing services covers all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk or revamping your established one, identifying or enhancing Call Center software products to handle the special demands of your business, or providing occasional online staff to work with your internal Call Center group to deal with high-demand events like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of veteran network experts provides your workers in Aurora or anywhere in the state of Colorado immediate assistance from an effective support group with years of experience delivering phone support and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a significant contributor to business performance, and Progent's goal is to solve and not simply record network problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers online professional consulting support and education in special business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Aurora, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so your IT support is proactive rather than reactive. By uncovering looming trouble spots before they result in downtime, remote monitoring can avoid stressful and costly information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks based on a mix of operating systems.
How Your Aurora Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Aurora or anywhere in the state of Colorado, Progent's phone-based network support engineers can provide expert and affordable system help the instant your company has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Aurora business relies on a local freelance support technician or employs an in-house organization that know how to deal with the majority of computer issues, Progent’s Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to handle sudden network crises or particularly complex integration problems.

Advantages of Progent's Network Help for Offices in Aurora
Progent's remote technical help services enable your Aurora company to have the advantages of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most businesses in Aurora and throughout Colorado, local computer service providers, whether represented by independent consultants or an internal maintenance staff, can resolve the majority of technical issues. On the other hand, major troubles sometimes occur when local resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's online support professionals provide an easy, quick, and economical way to supplement your local resources and to convey valuable knowledge to improve your capability to handle downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller companies commonly rely on individual freelance service providers. Although freelance consultants have less internal costs than larger consulting firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may require your business to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup service experts to make sure your network remains up and running.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically begin with an IT architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, reliability and scalability problems can hinder the success of the business. Such poorly built systems require proper analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to handle vital business demands and simplify future growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller companies require advice and technical training to navigate through an ever more complicated maze of product alternatives available for accelerating business growth and enhancing productivity. They do not need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.