Fast Remote Support for Aurora Colorado Computer Systems
Urgent Remote Consulting for Aurora SystemsFor organizations located in Aurora Colorado, Progent provides remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.

Progent's online support engineers offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly valuable in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where speedy. minor fixes somehow turn into large bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested methodologies which ensure the maximum level of effectiveness for online technical support and repair for computer networks of any size. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's system remotely without violating system security.

Progent's powerful technical support database application keeps comprehensive records for the service that Progent's clients have received. Progent's authorized engineers have access to the specifics of assistance delivered to each client by every Progent engineer. This history of issues and responses is stored as a readily retrievable internal knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional massive support databases and allow quick access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to find optimal solutions in the least time.

Online technical support services available from Progent to businesses in Aurora Colorado include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm who you are on a device that only you have and that uses a different network channel. A wide selection of devices can be used for this second form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables clients to execute major initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Call Center service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can support you in creating an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk Call Center software to handle the special needs of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center group to handle demanding situations such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced network experts offers your customers in Aurora Colorado fast communication with a large support group with years of background delivering telephone-based support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a crucial enabler of business productivity, and Progent's goal is to resolve rather than simply track IT issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff offers online professional consulting expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Aurora Colorado remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your network support is proactive and automated. By spotting emerging problems before they expand into crashes, remote monitoring can ward off stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by a mix of operating systems.
How Your Aurora Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Aurora Colorado, Progent's online network support specialists can deliver effective and affordable system help the instant your company has to have it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Aurora organization works with a local freelance support technician or employs an in-house organization that can handle common network issues, ProgentÔŅĹs Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to address sudden system crises or especially tough integration projects.

Benefits of Progent's Network Help for Organizations in Aurora Colorado
Progent's remote support services allow your Aurora company to realize the advantages of on-call, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your network will derive greater business worth by being more reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most businesses in Aurora Colorado, local computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can take care of the majority of network issues. However, serious problems can occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support people. In these cases, Progent's on-call support professionals provide a convenient, fast, and economical way to augment your local resources and to transfer useful information to increase your capability to handle future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on individual freelance service providers. While independent consultants carry less internal costs than larger support firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of reserve personnel may force your business to wait for help during an emergency. As your company grows, network unavailability and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup service experts to insure your network remains up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations often begin with an IT system implemented on a shoestring budget. Without a robust framework, band-aid repairs often get piled onto an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the organization. These badly built systems need careful analysis, smart long-term planning, and wide technical expertise to evolve to a system architecture that can deliver the stable foundation to handle critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses need guidance and technical education to negotiate an increasingly complex maze of technology options available for promoting business growth and improving productivity. These companies do not need a network engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, in the trenches of IT support, executing a wide variety of technical tasks for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This ensures that you get not only expert IT help, but also a consultant with proven approaches for using technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by each staff member to each client. The discipline of documenting and organizing support activity results in more effective support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Cisco Unified Communications Manager (Unified CM), formerly known as CallManager, operates as the core of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express offer an advanced IP-PBX by integrating with unified messaging apps like Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's CCIE-certified network consultants offer effective and affordable online and onsite expertise to help businesses of all sizes to build and maintain CUCM environments by providing Cisco Unified Communications Manager configuration and technical support services that add maximum productivity. Progent can help with any aspect of Unified Communications Manager setup and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE VoIP networking support, designing UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange and Skype for Business.


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