Fast Remote Technical Support for Aurora Colorado IT Networks
For organizations located in Aurora Colorado, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, plus the services of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts provide excellent value because they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in incidental costs by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast solutions manage to turn into big bills. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes that promote the maximum degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your company's system without breaching corporate security.
Progent's advanced technical support reporting application includes thorough records describing the service that Progent's clients have received. Progent's authorized consultants have access to the specifics of all help rendered to every Progent client by any Progent consultant. This archive of issues and fixes is stored as an easily retrievable internal knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available additional vast technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts can arrive at the best solutions in the least time.
Online support offered by Progent to clients in Aurora Colorado include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts offer network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of platform support services such as Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop services to help your company to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 11 system design and migration support and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. CCIEs can deal with even the most complex problems associated with network infrastructure design, integration, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with IOS Software network management tools and developing alternate approaches or identifying program patches. CCIEs offer exceptional cost-effectiveness because their broad experience enables them to fix problems quickly. In common cases, less experienced engineers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of state-of-the-art on-line support technology in order to provide fast, secure, and affordable diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure appliances. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISM and CISSP security and compliance experts offer a range of security solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux network against assaults or assist your business to recover quickly following a damaging breach. Security support services offered by Progent cover in depth data security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; installing firewalls; establishing secure techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft 365 Exchange Online integration with local Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to cover a wide spectrum of information technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that include Linux with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your backup operations and allow transparent backup and rapid recovery of critical files/folders, applications, system images, and virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT staff to focus on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured application and enter your password you are asked to verify who you are on a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be used for this second form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Aurora Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants offers your clients in Aurora Colorado rapid contact with an efficient support group with substantial experience offering phone help and online repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a significant enabler of company success, and Progent's policy is to fix and not merely report network issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team provides remote and in-depth consulting support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To read more information about Progent's expertise, custom development, and training services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Aurora Colorado online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to suit your environment so your computer support is proactive rather than reactive. By spotting possible issues before they result in downtime, automated monitoring can minimize disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments that support a combination of platforms.
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Aurora Colorado, Progent's phone-based network support engineers can deliver effective and cost-effective IT help the instant your company needs it. More than 20 years of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Aurora office relies on a local independent support technician or maintains an in-house IT staff that know how to handle the majority of computer problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to fix sudden system crises or particularly complex integration projects.
Features of Progent's Online Network Support for Aurora Colorado
Progent's phone support, Internet-based repair, system security expertise, and system administration services give offices in Aurora Colorado unparalleled leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Aurora Colorado and is also ideal for networks in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a per-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for phone service and requires no monthly subscription fee for services provided during normal working hours. This protects you from paying big bills for quick fixes.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from authorized professionals with skill in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services include system integration, Microsoft Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management and Software Development
MySQL DBA Services and Software Programming
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that fit the specific requirements of your business.
- Advanced Online Connectivity Tools
Protected remote access permits Progent's support professionals to see precisely what your customers see. This makes it possible to find quick solutions to issues that might otherwise require an expensive onsite service call. Cutting-edge online connectivity software and expert technicians together enable Progent to repair most network issues quickly and economically. Progent is a pioneer in online support and automated system tracking.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Uptime
For companies with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious organizations whose clients need immediate access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide in-depth support for Microsoft's leading server platforms with services such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by every consultant to every client. The discipline of detailing and organizing support records allows more effective support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who won't release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.