Fast and Affordable Online Help for Aurora Colorado Computer Networks
For organizations in Aurora Colorado, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, as well as the assistance of CISSP-accredited security experts to help with advanced security design and diagnostic issues.
Progent's online support experts provide excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve most network problems rapidly. Efficient support lowers direct costs since solutions use up fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor fixes manage to end up as big invoices. Progent's penchant for handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized tools and field-proven processes which permit the maximum level of efficiency for online technical support and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's Technical Response Center to link to your company's system remotely without violating system security.
Progent's powerful customer support reporting system keeps thorough histories of the support that Progent's customers have been provided. Progent's staff engineers have access to the records of assistance provided to each Progent customer by any Progent consultant. This archive of issues and fixes is organized as a quickly exploitable support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional vast technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can determine the most efficient resolutions quickly.
Remote support available from Progent to businesses in Aurora Colorado include:
Authorized Windows Expertise
Progent's Microsoft-expert online service experts offer network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop support services to help you business to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs can handle even the most complex challenges surrounding network design, integration, management, compliance, and troubleshooting. CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs offer exceptional cost-effectiveness since their depth of expertise enables them to solve problems rapidly. In many instances, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system using state-of-the-art remote support technology to perform quick, safe, and affordable diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure devices by providing services that include:
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security services to strengthen the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recover quickly following a serious penetration. Security consulting services available from Progent include: thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help companies of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to cover a broad array of computer technologies such as system architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux-based solutions. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to execute major projects within budget and on schedule. Progent's special online consulting services include:
How Your Aurora Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of veteran network professionals offers your customers in Aurora Colorado fast access to an effective network service resource with extensive experience offering telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a key contributor to business efficiency, and Progent's policy is to solve rather than simply annotate network problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team provides online professional engineering support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Aurora Colorado online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they expand into network outages, system monitoring can avoid inconvenient and costly network breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by multiple operating systems.
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Aurora Colorado, Progent's phone-based network support specialists are ready to provide professional and affordable IT help the instant your company requires it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Aurora company works with a local freelance consultant or employs a full time IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to handle unexpected system emergencies or especially complex integration projects.
Advantages of Progent's Network Help for Businesses in Aurora Colorado
Progent's remote support services enable your Aurora company to enjoy the benefits of on-call, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic worth by being increasingly available, productive, and secure. Advantages to your business include:
- Seamless virtual expansion of your on-site IT resources
With most offices in Aurora Colorado, nearby network service resources, whether represented by independent consultants or an in-house maintenance staff, can resolve typical network issues. However, IT crises can strike when local resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your onsite support people. In these situations, Progent's on-call service professionals provide a convenient, fast, and economical way to augment your regular resources and to pass on useful knowledge to improve your ability to deal with future issues locally.
- Less Dependence on Individual Service Providers
For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although independent service people carry less overhead than big service organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your business grows, network downtime and problems with critical applications become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your network remains up and running.
- Build a Scalable Foundation for Smooth Expansion
Organizations typically start with an information architecture implemented on a modest budget. Without a scalable framework, band-aid fixes can get thrown on top of a weak foundation. As a company grows, stability and expandability problems can hinder the success of the organization. These badly designed environments need careful analysis, smart strategic planning, and extensive technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle critical business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller companies require advice and technical education to negotiate an increasingly complicated array of product alternatives capable of promoting business success and enhancing productivity. Businesses hardly need a computer engineer who is trying to sell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the recommended
solution is designed around a profitable product rather than the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align technical expertise with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, at the front lines of network support, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT help, but also a consultant with proven approaches for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.