Fast and Affordable Remote Help for Aurora Computer Systems
For organizations located in Aurora or anywhere in Colorado, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional leverage because they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of information system problems quickly. This lowers immediate costs because solutions require minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental expenses by reducing or avoiding network outages and associated losses stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where quick repairs manage to turn into major tabs. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which permit the maximum degree of effectiveness for online consulting and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to access your company's network without compromising system security.
Progent's sophisticated customer support reporting application includes thorough histories for the support that Progent's customers have received. Progent's staff service personnel have access to the history of support delivered to every client by every consultant. This history of issues and fixes is organized as a quickly retrievable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available other extensive support databases and allow fast access to vendors' in-house engineering staff so Progent's remote service experts can find optimal solutions promptly.
Remote technical services provided by Progent to companies in Aurora and anywhere in the state of Colorado include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support professionals can deliver computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 application development, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable desktop services to help you company to install, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and indicates a person's technical knowledge at the expert level. Cisco CCIEs know how to handle the most difficult problems associated with network infrastructure planning, deployment, administration, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad expertise permits them to fix problems quickly. In many instances, less qualified engineers can struggle for hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can tie into your network via sophisticated remote support tools in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure products by providing services that include:
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to clean up quickly following a serious penetration. Security consulting services offered by Progent cover in depth data security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad range of information technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance analyzing anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Aurora Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the budget to support an in-house Call Center but who require quick communication with an efficient Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk or improving your current one, selecting or customizing Call Center software products to meet the special demands of your company, or providing occasional online staff to reinforce your internal Call Center group to handle demanding scenarios like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology professionals offers your customers in Aurora or anywhere in the state of Colorado immediate access to a large support group with extensive experience offering telephone-based help and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a crucial contributor to company efficiency, and Progent's policy is to solve and not merely annotate IT problems.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote professional consulting expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Aurora, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By spotting looming issues before they evolve into crashes, proactive monitoring can minimize stressful and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a mix of operating systems.
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Aurora or throughout the state of Colorado, Progent's online computer support specialists can provide professional and cost-effective IT support the instant your company requires it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Aurora organization deals with a regular independent support technician or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to solve unexpected system crises or especially complicated integration projects.
Details of Progent's Remote Computer Support for Aurora
Progent's online support, remote troubleshooting, network security expertise, and system administration services give businesses in Aurora or throughout the state of Colorado the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Aurora and is also ideal for networks in geographic regions of Colorado that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for online service and asks for no ongoing retainer for support services delivered during regular working hours. This protects you from facing big invoices for quick repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals with experience in designing, deploying, and managing networking environments based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include system integration, MS Exchange Server expertise, system security design, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting support for critical application areas. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Management and Software Design
Apple Macintosh Support
Amazon MWS Software Integration
By providing a convenient centralized source for network generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that align with the special requirements of your company.
- Sophisticated Remote Access Tools
Protected remote access allows Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick fixes to issues that might otherwise require an expensive personal service call. State-of-the-art remote connectivity software and expert technicians together enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Support for Mainstream VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious offices whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the front lines of IT service, executing a wide range of technical projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This means that you get not just expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.