Fast and Affordable Remote Help for Aurora Colorado Computer Systems
Fast Online Technical Support for Aurora NetworksFor businesses in Aurora Colorado, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support lowers direct expenses because solutions use up minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves even more with incidental expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting expertise is especially important in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from scenarios where quick repairs somehow end up as large tabs. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes that promote the maximum level of effectiveness for remote consulting and repair for IT systems of any size. Progent's online support team can access your environment remotely without breaching network security.

Progent's proven customer support database application maintains thorough documentation describing the service that Progent's customers have been provided. Progent's team service personnel have access to the history of support delivered to each customer by any consultant. This history of issues and fixes is organized as a quickly retrievable internal database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up other vast support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can determine the best solutions promptly.

Online technical support services available from Progent to clients in Aurora Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and allow transparent backup and rapid recovery of critical files, apps, images, plus VMs. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT network. Besides maximizing the security and functionality of your IT environment, Progent's patch management services allow your IT team to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth reporting tools designed to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk or enhancing your existing organization, selecting or enhancing Help Desk Call Center software products to address the unique demands of your company, or providing occasional phone support personnel to supplement your existing Call Center team to handle demanding situations like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network consultants provides your customers in Aurora Colorado fast contact with a dependable support group with extensive experience delivering telephone-based support and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a major contributor to company efficiency, and Progent's intent is to solve instead of simply report technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based professional consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For additional information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center2, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Aurora Colorado remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager for your business so that your IT support is proactive and automated. By exposing possible issues before they cause downtime, proactive monitoring can ward off inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a combination of platforms.
How Your Aurora Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Aurora Colorado, Progent's online computer support specialists are ready to provide professional and economical system help the instant your organization needs it. More than two decades of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Aurora office deals with a local independent consultant or maintains a full time organization that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to deal with unexpected system emergencies or especially complicated integration problems.

Features of Progent's Remote Network Support for Aurora Colorado
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services give companies in Aurora Colorado unparalleled leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical background, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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