Online Network Support

Fast Online Support for Aurora Colorado Information Networks
For organizations in Aurora Colorado, Progent provides online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to solve most information system problems quickly. This lowers direct expenses because service calls use up minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally with indirect costs by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support experience is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you actually get. Unlike many remote support firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor repairs somehow end up as big bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which allow the maximum level of effectiveness for online consulting and repair for computer systems of all sizes. Progent's remote service group can connect to your company's system remotely without compromising corporate security.

Progent's powerful technical support database system stores thorough records describing the support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of support provided to each client by any engineer. This archive of problems and solutions is structured as a conveniently exploitable internal database that permits Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up additional vast support databases and permit priority access to vendors' internal engineering staff so Progent's remote service experts can find the best resolutions promptly.

Remote technical services available from Progent to businesses in Aurora Colorado include:

• Certified MS Windows Experts
  Progent's Microsoft-premier remote support engineers can deliver network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad range of technology support services such as Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Microsoft Office Access Programming, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a wide range of affordable PC desktop services to assist your business to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services include providing Windows 11 planning and migration consulting and Windows 10 integration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and certifies a person's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most complex challenges occurring in network planning, installation, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs are an excellent value because their deep experience enables them to fix problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your network by means of sophisticated remote troubleshooting tools to provide efficient, safe, and economical diagnosis and remediation.

  Denver Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
  

  Progent locations in Denver Metro Area

  City	Address	Phone	Link
  Aurora	Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States	(720) 577-6500	Aurora Network Support Services
  Broomfield	11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States	(720) 666-6553	Broomfield Network Support Services
  Centennial	7173 S. Havana St, Suite A600 Centennial, CO 80112 United States	(720) 961-4447	Centennial Network Support Services
  Denver	1515 Wynkoop St, Suite 360 Denver, CO 80202 United States	(720) 263-4433	Denver Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of networking devices. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs engineering services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to guide organizations to take the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist businesses to identify and quarantine breached devices and guard clean assets from being penetrated. If your Aurora system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Recovery Services
  Progent's ransomware recovery consultants can assist your Aurora business to restore a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's group of cybersecurity experts bring the broad range of knowledge necessary to rebuild all critical facets of a targeted network quickly and with little data loss. To find out more, visit Progent's ransomware removal and business restoration experts.

• CISSP, ISSAP, and CISM Certified Network Security Professionals
  Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help you to clean up quickly following a damaging breach. Security solutions available from Progent include: in depth information security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

• Cloud Integration
  Progent can provide advanced remote support to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Microsoft 365 integration with on-prem Exchange, Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic IP network.

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to address a broad array of computer technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.

  Major Linux variants for which Progent can provide expert support include:
  — RedHat
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, subscription-based managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for performing common tedious tasks. These include health checking, update management, automated repairs, endpoint deployment, backup and restore, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your designated IT management staff and your assigned Progent consultant so emerging problems can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of real-time reporting tools designed to integrate with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and allow transparent backup and rapid restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and give your password you are asked to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Call Desk: Outsourced and Shared Help Center Services
  Progent's Shared Help Desk Service offers a smooth extension of your internal network support staff. User interaction with the Help Desk, delivery of technical assistance, issue escalation, ticket creation and tracking, performance metrics, and maintenance of the service database are cohesive regardless of whether issues are resolved by your corporate IT support staff, by Progent's team, or by a combination. Your business has complete flexibility to expand or shrink your part of support activity as circumstances demand. Progent provides startup installation and provisioning of the professional services automation (PSA) software as well as documentation, validation and training. For details about ProSight Shared Help Desk, see ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

• Help Desk Call Center Support
  Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

  Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Help Desk team of seasoned network professionals provides your computer users in Aurora Colorado fast assistance from a reliable network service resource with substantial background providing telephone-based support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center the reputation as a significant contributor to business productivity, and Progent's policy is to fix and not simply track IT problems.

• Applications Support: Education, Customization, and Integration
  Progent's Applications Consulting Group can supply remote and in-depth engineering support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To learn more information on Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Services.

• Unified and Automated Administration of Hybrid Cloud Networks
  System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

• Remote IT Infrastructure Monitoring and Reporting Services
  Progent offers companies in Aurora Colorado remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By detecting looming problems before they cause crashes, system monitoring can avoid disruptive and expensive information system crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that incorporate multiple operating systems.

Even if your Aurora business relies on a local freelance consultant or employs an in-house IT staff that know how to handle common computer problems, Progent's Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to deal with unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Aurora Colorado
Progent's remote technical help services enable your Aurora company to realize the benefits of on-call, world-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic value by being more available, productive, and secure. Advantages to your company include:

• Convenient remote extension of your local IT resources
  With most organizations in Aurora Colorado, local network support providers, whether represented by independent consultants or an in-house IT staff, can deal with typical technical issues. On the other hand, serious problems may strike when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support professionals give you a convenient, quick, and economical solution to supplement your regular help and to transfer useful information to improve your ability to resolve future problems locally.

• Reduced Dependence on Freelance Service Providers
  For network maintenance, smaller offices often depend on independent freelance consultants. While independent consultants carry less overhead than big service organizations and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of fallback help may require your company to go without assistance during an emergency. As your company expands, network unavailability and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup support expertise to insure your network stays up and running.

• Build a Solid Foundation for Smooth Expansion
  Companies often start with an information system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly built environments need proper analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a network infrastructure that can provide the stable foundation to meet current business demands and simplify future growth.

• Interact with Solution Providers Rather Than Technology Sellers
  Smaller offices need guidance and technical training to negotiate an ever more complicated maze of product options available for promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable product instead of the true needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align IT expertise with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical knowledge, refined support software, and understanding of corporate IT enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

• Best Practices
  Progent's team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, at the front lines of IT service, performing a wide range of technical tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

• Full Records of IT Services
  Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by each staff member to each customer. The practice of detailing and archiving support activity allows more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of vital service information.

• Remote Server Monitoring with MS System Center Operations Manager
  Progent is one of the few consulting firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.