Fast and Affordable Remote Troubleshooting for Aurora Computer Networks
For organizations located in Aurora or anywhere in Colorado, Progent provides remote support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve most network issues quickly. This reduces direct expenses since solutions use up fewer billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits even more in indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting experience is especially helpful in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing policy for online help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical remote service firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where fast fixes somehow end up as major tabs. Progent's penchant for solving problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for online consulting and repair for information systems of any size. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to link to your computer system remotely without compromising corporate security.
Progent's powerful technical support database application includes thorough documentation for all service that Progent's customers have been provided. Progent's authorized consultants have access to the history of assistance delivered to each Progent client by any Progent engineer. This archive of issues and fixes is stored as a conveniently exploitable proprietary database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft open up other vast technical support databases and permit priority access to manufacturers' internal engineering staff so Progent's remote service specialists can arrive at optimal resolutions promptly.
Online services provided by Progent to customers in Aurora and throughout the state of Colorado include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service engineers can provide computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to help you business to deploy, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and certifies a person's networking skills at the master level. Cisco-qualified CCIEs can resolve even the most challenging problems encountered in network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise enables them to resolve problems quickly. In common cases, less qualified engineers can struggle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment using advanced remote troubleshooting technology to perform fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of networking devices. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless APs consulting help, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM and CISSP security and compliance experts offer a variety of system protection solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover rapidly following a damaging breach. Security services offered by Progent include: thorough information security and compliance audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; configuring firewalls; designing safe architectures for remote and mobile communication; defending your email system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent can provide expert remote support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to address a wide array of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in networks that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance resolving anomalies within UNIX/Linux networks based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Aurora Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting support can aid you in building an effective new Help Desk or improving your existing organization, selecting or enhancing Call Center software products to address the special needs of your corporation, or providing occasional online staff to reinforce your internal Help Desk team during demanding events like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Aurora or anywhere in the state of Colorado fast access to an effective network service resource with substantial background delivering phone help and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's aim is to resolve and not merely report IT problems.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team can supply online professional engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Aurora, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your network maintenance is proactive and automated. By detecting looming issues before they expand into downtime, automated monitoring can head off disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a variety of operating systems.
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Aurora or anywhere in the state of Colorado, Progent's phone-based network support specialists can provide professional and economical system support the moment your organization requires it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems rapidly while eliminating the cost and lost time that comes with on-site service calls.
Even if your Aurora company deals with a regular independent consultant or maintains an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to address unexpected system emergencies or particularly complicated integration projects.
Features of Progent's Remote Network Support for Aurora
Progent's online support, remote troubleshooting, network security expertise, and system administration services offer offices in Aurora or anywhere in the state of Colorado the greatest leverage for your support budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Aurora and is also ideal for customers in geographic regions of Colorado that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for online support and requires no monthly retainer for support services delivered during normal working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from authorized professionals with experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting services consist of technology integration, MS Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support for specific application areas. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive IT solutions that align with the special requirements of your business.
- State of the Art Remote Access Tools
Secure online access allows Progent's service professionals to see exactly what your customers see. This makes it easier to produce quick solutions to issues that might otherwise demand a costly onsite visit. State-of-the-art remote connectivity software and experienced engineers combine to allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24x7 Service for High Network Uptime
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry background, at the front lines of network service, executing a wide variety of technical projects for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for using technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.