Fast and Affordable Online Support for Aurora Colorado Computer Systems
Urgent Phone Technical Support for Aurora SystemsFor companies located in Aurora Colorado, Progent provides online support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers provide exceptional value due to the fact that they have the practical background and have access to the advanced technology needed to solve most network problems quickly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you pay just for the services that you receive. Unlike typical online service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where fast solutions manage to turn into large tabs. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and field-tested processes that promote the highest level of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to communicate with your company's network without breaching corporate security.

Progent's sophisticated service reporting system includes detailed documentation describing the support that Progent's customers have received. Progent's authorized consultants have access to the history of all help provided to each Progent client by any Progent engineer. This database of issues and solutions is structured as an easily exploitable support database that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's remote service experts can arrive at optimal solutions in the least time.

Online services offered by Progent to businesses in Aurora Colorado include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable transparent backup and rapid restoration of important files, apps, images, and virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For details about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you�re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or improving your existing organization, selecting or customizing Call Center software to address the special needs of your business, or providing temporary phone support staff to reinforce your in-house Help Desk team to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals offers your workers in Aurora Colorado instant assistance from an effective technical support resource with years of background delivering phone help and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a key enabler of company success, and Progent's policy is to resolve rather than merely track network issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based advanced engineering expertise and training in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out more on Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Aurora Colorado online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they cause full-scale emergencies, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by a combination of operating systems.
How Your Aurora Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Aurora Colorado, Progent's online computer support engineers can provide expert and economical IT help whenever your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve IT problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Aurora organization works with a local independent consultant or maintains a full time IT staff that can handle the majority of network issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to resolve unexpected system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Offices in Aurora Colorado
Progent's remote IT consulting services allow your Aurora company to have the benefits of on-call, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will derive greater business value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    With most organizations in Aurora Colorado, nearby network support providers, whether made up of freelance consultants or an in-house maintenance staff, can deal with the majority of technical problems. However, IT crises might spring up when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support people. In these instances, Progent's on-call service professionals provide a convenient, fast, and affordable way to supplement your regular help and to convey valuable information to improve your ability to deal with downstream problems in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller organizations commonly depend on individual freelance service providers. Although freelance service people have less internal costs than larger support organizations and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your business expands, network unavailability and problems with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup service experts to make sure your IT system remains available.

  • Build a Scalable Basis for Seamless Expansion
    Organizations often start with an IT architecture created on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get thrown on top of a weak foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such poorly designed environments need careful assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to provide the stable foundation to meet current business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller businesses require guidance and technical training to navigate through an ever more complicated array of product alternatives available for promoting business growth and improving productivity. These companies hardly need a network consultant who is attempting to resell a specific vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT expertise, refined remote support software, and familiarity with corporate IT allow companies to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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