Fast and Affordable Online Help for Aurora Colorado Networks
Immediate Phone Technical Support for Aurora SystemsFor organizations in Aurora Colorado, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support lowers direct expenses because service calls use up fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you actually get. In contrast to many remote support companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick repairs somehow turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies that allow the maximum level of effectiveness for online technical support and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to link to your company's network without violating corporate security.

Progent's advanced customer support reporting system keeps extensive histories describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of support rendered to every client by every Progent engineer. This history of problems and repairs is organized as a conveniently accessible internal knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting experts can determine optimal solutions quickly.

Remote technical support services offered by Progent to companies in Aurora Colorado include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top enterprises. The ProSight suite of outsourced network management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk software products to address the unique requirements of your corporation, or adding temporary online personnel to work with your internal Call Center resources to handle high-demand scenarios such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of seasoned network experts offers your workers in Aurora Colorado immediate communication with a reliable support resource with substantial experience providing telephone-based consulting and online repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a solid contributor to business productivity, and Progent's policy is to fix and not just record network issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in special application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Aurora Colorado online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they grow into downtime, system monitoring can head off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that support a variety of operating systems.
How Your Aurora Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Aurora Colorado, Progent's online network support engineers are ready to provide professional and economical IT help the instant your company requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Aurora office relies on a local independent consultant or employs a full time organization that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to solve unexpected system emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Companies in Aurora Colorado
Progent's remote technical help services enable your Aurora organization to have the advantages of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive greater business value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most offices in Aurora Colorado, nearby computer support resources, whether consisting of independent consultants or an internal maintenance staff, can solve typical technical issues. However, major troubles may spring up when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these situations, Progent's online support specialists give you a convenient, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to increase your ability to resolve future problems locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller businesses often rely on independent freelance consultants. Although independent consultants carry less overhead than big support firms and can often charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, network downtime and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup service expertise to make sure your IT system remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations typically start with an IT architecture created on a modest budget. Without a scalable framework, band-aid fixes can get piled onto a shaky foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. Such poorly designed systems require proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture that can offer the solid foundation to meet current business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies require guidance and technical education to negotiate an increasingly complex array of product options capable of promoting business success and enhancing productivity. Businesses hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable product rather than the true needs of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align technical expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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    For medium-size companies looking for network consulting services, Progent offers an array of options including local service, remote support, phone-based Help Desk, 24x7 support with automatic network monitoring, emergency staffing, site relocation support, application programming, and professional consultation. For midsize companies in California or other regions covered by Progent's onsite consultants, Progent offers professional onsite help for fixing network issues quickly and economically.

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    Progent has created several security service bundles designed to deliver larger corporations an objective and thorough network security audit from a group of premier security engineers. All Progent's security assessment packages incorporate a collection of services including automated scans from within and from beyond the corporate security perimeter, expert analysis of scan results by accredited security engineers, creation of a paper documenting the results, plus an interactive concise executive outbrief and an extensive interactive review for in-house IT administrators.

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    Progent's Cisco certified networking experts can help your organization to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, manage, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent's SonicWall firewall consultants can show you how to integrate, maintain, and tune SonicWall firewall products including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection plan and design protection into your business processes.

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    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information.

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    Progent's Private Cloud Hosting service offers comprehensive hosting of a small organization's servers in an environment that delivers the highest level of availability and expandability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management services are based on proven virtualization techniques that enable small and midsize businesses with multi- platform environments to economize significantly on the expense of capital investments, system support, and network management while achieving enterprise-class fault tolerance and an unmatched degree of vendor independence.

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    Progent provides national urgent help and troubleshooting services for companies who run environments powered by versions of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Remote network consulting offers optimum leverage for your information technology dollar by protecting client efficiency and limiting the hours charged for computer analysis and repair. Advanced online access tools and skilled service specialists and engineers combine to enable Progent to handle the majority of network issues without wasting time and expense by going to your site. In most of situations your IT problems can be dealt with by telephone or through a mix of telephone help and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA certified security professionals to assist with the toughest system problems.

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