Immediate Remote Support for Aurora Networks
Fast Online Help for Aurora SystemsFor businesses in Aurora or anywhere in the state of Colorado, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the services of CISSP-certified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value because they have the real-world background and are equipped with the advanced tools needed to resolve most network issues rapidly. Efficient support lowers immediate expenses since solutions use up fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental costs by minimizing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is particularly important for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online support organizations, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick repairs manage to turn into substantial invoices. Progent's penchant for solving problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies that allow the highest degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to link to your environment remotely without violating network security.

Progent's proven service database system maintains detailed histories describing the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of services provided to every client by every Progent engineer. This archive of trouble tickets and repairs is stored as a quickly exploitable internal database that allows Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft open up additional vast technical databases and permit fast response from vendors' in-house engineering staff so Progent's online consulting specialists are able to find the best resolutions promptly.

Online services provided by Progent to clients in Aurora and throughout the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight suite of IT management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to complete critical projects within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the budget to build and maintain an internal Help Desk but who require fast communication with an effective Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk or enhancing your current one, selecting or customizing Help Desk software to handle the special needs of your corporation, or adding temporary online staff to reinforce your in-house Call Center resources to handle demanding events like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in Aurora or anywhere in the state of Colorado instant assistance from a dependable network service group with years of background delivering phone support and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a solid enabler of company efficiency, and Progent's intent is to resolve rather than merely document network problems.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth consulting support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Aurora, or anywhere in the state of Colorado, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating potential problems before they grow into network outages, remote monitoring can avoid inconvenient and costly network crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks that incorporate a combination of OS platforms.
How Your Aurora Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Aurora or anywhere in the state of Colorado, Progent's phone-based computer support specialists are ready to provide expert and cost-effective system help whenever your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Aurora office deals with a local freelance consultant or employs an in-house IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to resolve unexpected system emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Companies in Aurora
Progent's online technical help services allow your Aurora business to enjoy the advantages of timely, expert network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most companies in Aurora or anywhere in Colorado, local network service resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve the majority of technical problems. However, IT crises sometimes spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service technicians. In these instances, Progent's on-call service professionals give you a convenient, fast, and budget-friendly way to augment your regular help and to transfer useful knowledge to increase your ability to deal with future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller companies often rely on independent freelance consultants. While independent consultants carry smaller internal costs than larger support organizations and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may force your business to go without assistance during an emergency. As your business grows, network unavailability and problems with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations often start with an information system created on a modest budget. Lacking a proper framework, band-aid fixes can get piled on top of a weak foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. Such poorly built environments need proper assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a system architecture able to offer the stable foundation to meet vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices require guidance and technical training to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and improving productivity. These companies hardly need a network consultant who is trying to resell a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the genuine needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, in the trenches of IT service, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for using technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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