Fast and Affordable Online Support for Aurora Colorado Information Networks
For organizations located in Aurora Colorado, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers offer excellent value because they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support lowers direct costs because solutions use up fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike many remote service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid scenarios where quick fixes somehow end up as major invoices. Progent's penchant for handling problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-proven processes which promote the highest level of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to interface to your system remotely without breaching network security.
Progent's advanced customer support reporting application maintains thorough documentation of the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of services rendered to every customer by any engineer. This database of anomalies and solutions is stored as a readily exploitable proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other vast technical databases and allow fast access to vendors' internal support staff so Progent's remote service experts are able to come up with optimal solutions in the least time.
Online support services provided by Progent to companies in Aurora Colorado include:
Certified MS Windows Experts
Progent's Microsoft-expert online support professionals can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking professionals, and indicates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most complex problems encountered in network design, installation, administration, compliance, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional value because their depth of expertise enables them to resolve problems rapidly. In common cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your environment using advanced remote support technology to provide fast, secure, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of infrastructure appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist you to recover rapidly following a serious penetration. Security support services available from Progent cover in depth data security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide array of computer technologies including network architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that include Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's special online engineering services include:
How Your Aurora Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or enhancing your current one, evaluating or enhancing Call Center software products to address the particular needs of your company, or adding temporary phone support personnel to work with your in-house Call Center resources to handle unusually busy events like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of veteran network consultants provides your customers in Aurora Colorado rapid access to an efficient network service group with extensive experience offering phone consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center perception as a major contributor to company efficiency, and Progent's intent is to resolve instead of merely record IT issues.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff provides remote advanced consulting support and training in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom development, and education services, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Aurora Colorado online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your computer support is proactive rather than reactive. By exposing possible problems before they evolve into network outages, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments based on multiple platforms.
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Aurora Colorado, Progent's online computer support specialists can provide effective and affordable system help the moment your company needs it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Aurora office works with a regular independent consultant or employs a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Organizations in Aurora Colorado
Progent's online network troubleshooting services allow your Aurora business to have the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your network will acquire added business value by being increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient remote extension of your local IT resources
With most offices in Aurora Colorado, local computer support providers, whether consisting of freelance consultants or an in-house IT staff, can solve typical technical issues. However, major troubles sometimes strike when local resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service people. In these situations, Progent's online service experts provide an easy, quick, and budget-friendly way to supplement your regular help and to pass on valuable knowledge to improve your ability to deal with future problems in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller businesses often rely on individual freelance consultants. Although freelance consultants have smaller internal costs than big support organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of reserve personnel may force your company to wait for help during an emergency. As your business expands, system unavailability and problems with vital software become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to make sure your network remains available.
- Build a Scalable Foundation for Seamless Expansion
Organizations typically begin with an information architecture implemented on a shoestring budget. Without a proper framework, slap-dash fixes often get piled on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the organization. These poorly built environments need proper assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure that can offer the solid foundation to handle critical business requirements and facilitate future growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller offices require guidance and technical education to negotiate an ever more complex maze of product options available for accelerating business growth and improving efficiency. Businesses do not need a network engineer who is attempting to resell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed
solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match IT expertise with the real needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every staff member to every client. The practice of documenting and archiving support activity results in more efficient support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.