Fast Online Technical Support for Aurora Computer Networks
For businesses in Aurora or anywhere in Colorado, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic jobs.
Progent's online support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools necessary to resolve most network problems quickly. Efficient support reduces immediate costs because service calls require minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves even more in incidental costs by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support expertise is especially important in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from situations where quick repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized tools and field-proven processes that allow the maximum degree of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to access your system remotely without breaching system security.
Progent's advanced service reporting application keeps detailed documentation describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of support rendered to each Progent client by every consultant. This history of issues and responses is organized as a conveniently searchable proprietary knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available other extensive support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to arrive at the best resolutions promptly.
Remote technical services offered by Progent to businesses in Aurora and anywhere in the state of Colorado include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to assist you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for networking professionals, and certifies a consultant's technical skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging issues occurring in network infrastructure planning, installation, management, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program patches. CCIEs offer excellent cost-effectiveness since their depth of experience allows them to resolve problems quickly. In many cases, less qualified service providers can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system using state-of-the-art on-line troubleshooting tools to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide help for the complete line of Cisco's market leading family of connectivity appliances by providing consulting services such as:
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts offer a range of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recover quickly following a serious breach. Security support services offered by Progent include: thorough network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help businesses of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a broad spectrum of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance troubleshooting problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Aurora Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or improving your existing one, selecting or modifying Call Center software to handle the unique needs of your business, or adding temporary online personnel to supplement your in-house Help Desk Call Center resources to handle demanding scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your computer users in Aurora or anywhere in the state of Colorado rapid assistance from a large technical support resource with substantial experience offering telephone-based help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a crucial enabler of company success, and Progent's goal is to solve and not just document technical issues.
- Applications Support: Education, Development, and Integration
Progent's Applications Experts Team offers phone-based advanced consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Aurora, or anywhere in the state of Colorado, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By anticipating potential problems before they expand into network outages, automated monitoring can minimize stressful and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on a combination of platforms.
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Aurora or anywhere in the state of Colorado, Progent's online computer support engineers can provide professional and affordable system help the moment your organization needs it. More than 15 years of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Aurora office has a regular freelance consultant or maintains a full time organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to address unexpected system emergencies or especially complicated integration projects.
Details of Progent's Remote Network Support for Aurora
Progent's online support, Internet-based repair, system security consulting, and network administration services offer offices in Aurora or anywhere in the state of Colorado unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Aurora and is also ideal for networks in geographic regions of Colorado that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide range of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a per-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum charge for online help and requires no periodic retainer for support services provided during regular working hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff professionals who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting support for critical application areas. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Project Management and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop source for network generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that meet the unique needs of your company.
- Advanced Remote Connectivity Tools
Protected online access permits Progent's support experts to observe precisely what your users see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive onsite service call. State-of-the-art remote connectivity software and experienced engineers combine to allow Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Service for High System Uptime
For businesses with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained organizations whose clients require instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the front lines of IT service, executing a wide range of technical tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for using technical knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Businesses who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from painful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.