Fast and Affordable Remote Technical Support for Aurora Information Networks
For companies located in Aurora or anywhere in the state of Colorado, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent value due to the fact that they have the practical background and have access to the sophisticated tools required to resolve most network issues quickly. Efficient support reduces immediate expenses since service calls require minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits even more in indirect expenses by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly important in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged only for the support that you receive. Unlike many online support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for pricing prevent situations where fast solutions somehow end up as large bills. Progent's penchant for handling technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and field-proven processes that ensure the highest degree of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to interface to your company's computer system without violating system security.
Progent's sophisticated customer support database system stores extensive documentation describing the service that Progent's clients have been provided. Progent's staff consultants have access to the details of all help provided to every client by every engineer. This history of problems and solutions is structured as a readily searchable support knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online service experts can come up with optimal solutions in the least time.
Online services offered by Progent to clients in Aurora and anywhere in the state of Colorado include:
Authorized Windows Support
Progent's Microsoft-qualified remote service professionals offer computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop support services to help you company to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates a person's technical skills at the master level. CCIEs know how to handle even the most complex issues encountered in network design, installation, management, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs are an excellent value since their deep expertise enables them to resolve problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can communicate with your network via state-of-the-art on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity devices. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs engineering expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services to improve the immunity of your Windows, macOS and OS X, or Linux network against assaults or help you to clean up quickly following a damaging breach. Security consulting services available from Progent cover thorough data security and compliance audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; integrating firewalls; establishing secure techniques for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a broad range of information technologies including system architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight line of outsourced network management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Aurora Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the money or time to build and maintain an internal Help Desk but who want quick access to an effective Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless extension of your established Call Center organization. Progent's Virtual Call Center can operate as a an escalation alternative to handle complex technical issues, or be available in those situations when your ordinary support engineers are swamped.
Progent's Help Desk Call Center team of veteran information technology professionals provides your clients in Aurora or anywhere in the state of Colorado fast access to a reliable technical support group with extensive background delivering phone support and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a major driver of business efficiency, and Progent's intent is to solve and not just report technical issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts Team can supply online professional engineering support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Aurora, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By exposing emerging trouble spots before they expand into downtime, system monitoring can ward off disruptive and expensive network breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on a variety of operating systems.
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Aurora or anywhere in the state of Colorado, Progent's online computer support engineers can deliver expert and economical IT help the moment your business requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Aurora organization has a local independent support technician or employs an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the experience to solve sudden network crises or especially complex integration problems.
Advantages of Progent's IT Support for Businesses in Aurora
Progent's remote support services enable your Aurora business to realize the advantages of timely, expert network support without the cost of managing a full-time IT staff. Your network will acquire added business worth by becoming increasingly available, efficient, and secure. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most organizations in Aurora and throughout Colorado, nearby network service resources, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of technical problems. On the other hand, IT crises may spring up when local resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support technicians. In these instances, Progent's on-call service specialists give you a convenient, fast, and economical way to augment your local resources and to transfer valuable knowledge to improve your ability to deal with downstream issues in-house.
- Reduced Dependence on Individual Service Providers
For IT support, smaller offices often rely on independent freelance consultants. Although independent consultants carry less internal costs than larger consulting firms and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup help may force your company to wait for help during an IT crisis. As your network grows, network unavailability and problems with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service experts to make sure your IT system is always up and running.
- Build a Solid Foundation for Smooth Growth
Companies often start with an IT architecture implemented on a modest budget. Without a robust infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. Such badly designed environments require proper analysis, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure that can offer the solid foundation to handle current business requirements and ease future growth.
- Work with Solution Providers Instead of Product Vendors
Smaller organizations need guidance and technical training to navigate through an increasingly complex array of product options capable of accelerating business growth and enhancing efficiency. These companies do not need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended
solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match IT consulting with the best needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable companies to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world professional background, at the forefront of network support, performing a broad range of technical projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every staff member to each customer. The practice of detailing and organizing service activity allows more efficient support and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.