Fast and Affordable Online Help for Aurora Colorado Networks
For organizations in Aurora Colorado, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's remote technical support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support lowers direct expenses because service calls use up fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you actually get. In contrast to many remote support companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick repairs somehow turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies that allow the maximum level of effectiveness for online technical support and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to link to your company's network without violating corporate security.
Progent's advanced customer support reporting system keeps extensive histories describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of support rendered to every client by every Progent engineer. This history of problems and repairs is organized as a conveniently accessible internal knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting experts can determine optimal solutions quickly.
Remote technical support services offered by Progent to companies in Aurora Colorado include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service professionals offer network troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to assist you business to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for network engineers, and certifies a person's network technology knowledge at the expert level. CCIEs can resolve the most stubborn issues occurring in network infrastructure design, integration, maintenance, compliance, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or locating program updates. Cisco CCIEs offer excellent cost-effectiveness since their depth of experience allows them to find solutions for problems quickly. In common cases, less qualified service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your network via the latest on-line support tools in order to perform fast, safe, and affordable diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide help for the complete line of Cisco's industry-leading selection of networking products by providing consulting services such as:
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of security solutions to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help you to clean up rapidly after a damaging penetration. Security support services offered by Progent cover thorough information security and compliance audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; installing firewalls; establishing safe techniques for off-site and mobile communication; guarding your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a broad array of computer technologies including network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top enterprises. The ProSight suite of outsourced network management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Aurora Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk software products to address the unique requirements of your corporation, or adding temporary online personnel to work with your internal Call Center resources to handle high-demand scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned network experts offers your workers in Aurora Colorado immediate communication with a reliable support resource with substantial experience providing telephone-based consulting and online repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a solid contributor to business productivity, and Progent's policy is to fix and not just record network issues.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in special application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Aurora Colorado online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they grow into downtime, system monitoring can head off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that support a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Aurora Colorado, Progent's online network support engineers are ready to provide professional and economical IT help the instant your company requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.
Even if your Aurora office relies on a local independent consultant or employs a full time organization that can deal with common network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to solve unexpected system emergencies or particularly complicated integration problems.
Advantages of Progent's IT Support for Companies in Aurora Colorado
Progent's remote technical help services enable your Aurora organization to have the advantages of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive greater business value by becoming increasingly available, productive, and protected. Advantages to your company include:
- Seamless virtual extension of your local support resources
With most offices in Aurora Colorado, nearby computer support resources, whether consisting of independent consultants or an internal maintenance staff, can solve typical technical issues. However, major troubles may spring up when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these situations, Progent's online support specialists give you a convenient, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to increase your ability to resolve future problems locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller businesses often rely on independent freelance consultants. Although independent consultants carry less overhead than big support firms and can often charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, network downtime and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup service expertise to make sure your IT system remains available.
- Create a Scalable Foundation for Smooth Expansion
Organizations typically start with an IT architecture created on a modest budget. Without a scalable framework, band-aid fixes can get piled onto a shaky foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. Such poorly designed systems require proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture that can offer the solid foundation to meet current business demands and facilitate future expansion.
- Interact with Problem Solvers Instead of Product Sellers
Smaller companies require guidance and technical education to negotiate an increasingly complex array of product options capable of promoting business success and enhancing productivity. Businesses hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is built around a profitable product rather than the true needs of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align technical expertise with the real needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each staff member to every customer. The discipline of documenting and archiving support records results in more efficient support and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.