Greater Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Austin Metro Area.

Austin Onsite IT Consulting
Progent locations in the Greater Austin Metro Area

City Street Address Contact Information
Austin, TX 700 Lavaca St
Suite 1400
Austin, Texas 78701
Sales Phone: 737-204-0155

Link: Austin Network Support Services

Consulting and Technical Support for BlackBerry Environments
BlackBerry ConsultantsBlackBerry wireless PDAs were once one of the most successful products for maintaining mobile connectivity to messaging, scheduling, web applications, and other critical business data. Progent can provide Austin, Texas businesses support from BlackBerry-qualified consultants who can help organizations to maintain existing BlackBerry environments or transition smoothly to a modern mobile solution.

As the sophistication of small business networks has expanded, and as the demand for world-class protection, dependability, and recoverability has become the norm for businesses of all sizes, effective deployment and maintenance of BlackBerry solutions has become more challenging. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small businesses frequently turn to outside support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry environments economically and effectively, dispensing with the necessity for an in-house BlackBerry technology specialist and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's proven online support model, gives small businesses an affordable solution for integrating BlackBerry technology seamlessly into their information network.

Progent's engineers can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and email systems function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined administration utilities to enable you to track and control BlackBerry devices throughout your business, recommend security policies that make sense for your company, develop custom mobile applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered quickly and safely.

Consulting and Technical Support for BlackBerry BES Server
RIM's high-end solution for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software allows Exchange, Lotus Domino, or Novell GroupWise users to transmit and receive messages that stay encrypted in wireless transit to provide maximum data protection. BlackBerry Enterprise Server also simplifies a wide variety of critical management tasks that span from smartphone deployment and upgrades to mobile security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified consultants can assist you to use RIM BlackBerry Enterprise Server to do basic jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage user and group configurations with BlackBerry's vast library of policies

Progent's BlackBerry-qualified consultants can also assist you to utilize BlackBerry BES Server to perform important tasks not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Configure and support BES Server's high-availability architecture based on virtual servers
  • Deploy BlackBerry smartphones remotely
  • Set specialized administration roles
  • Monitor and report on the overall health of your BlackBerry system

Progent's Remote BlackBerry-Certified Support is Fast and Economical
For companies in Austin, Texas who need quick and affordable access to a qualified RIM BlackBerry support expert, Progent provides effective remote assistance from a veteran network support team who have delivered network solutions to companies in every state in the United States. (See Progent's client testimonials.)

Online support avoids travel expense and allows consultants to resolve technical issues rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and can provide expert support in areas including troubleshooting synchronization issues, setting up BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant system architecture for BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology requirements assessment, solution design, deployment planning and implementation, performance optimization, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to design a wireless system that meets your information technology budget and supports your business strategy. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to decide which management model and hardware products match your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart choices about options for software versions, processors and mass storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can help you to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer offers support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to add and remove BlackBerry device clients on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, set up the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Specialist
In order to contact Progent about technical expertise for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















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