Consulting and Technical Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most successful products for maintaining mobile connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent can provide Austin, Texas companies the expertise of BlackBerry-qualified experts who can help companies to manage existing BlackBerry environments or transition smoothly to a current mobile platform.

As the sophistication of small company IT technology has expanded, and as the need for world-class security, dependability, and recoverability has grown to be the standard for businesses of any size, effective integration and support of BlackBerry technology has grown increasingly challenging. To address issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small organizations often turn to external consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-qualified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, doing away with the necessity for an internal BlackBerry solutions expert and reducing the expense and stress of maintaining mobile workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This range of experience, coupled with Progent's proven remote support model, gives small businesses an affordable alternative for incorporating RIM BlackBerry products productively into their information network.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft software, configure easy-to-use management tools so you can track and support BlackBerry devices across your company, define security policies that are right for your business, develop custom wireless software, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered quickly and safely.

Consulting and Technical Support Services for BlackBerry BES Server
Research in Motion's high-end solution for administering large collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool allows Exchange, Lotus, or Novell GroupWise clients to send and receive emails that are encrypted in wireless transit to provide maximum data protection. BlackBerry Enterprise Server also simplifies a wide selection of key administrative jobs that span from smartphone setup and updates to wireless security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-qualified consultants can help you utilize RIM BlackBerry Enterprise Server to do basic jobs such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Update BlackBerry device firmware wirelessly
  • Control client configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-qualified engineers can also assist you to use BlackBerry BES Server to implement key procedures not supported by the less advanced BES Server Express. These tasks include:

  • Install and support BES Server's high-availability infrastructure using VMware
  • Deploy BlackBerry devices remotely
  • Establish specialized administration roles
  • Monitor and report on the health of your solution

Professional RIM BlackBerry Consulting and Technical Support Available Online from Progent
Progent's authorized BlackBerry support specialists are available remotely to deliver prompt assistance to businesses in the Austin area or throughout the state of Texas. Progent's seasoned online technical support team has helped IT organizations resolve network problems and reduce support expenses in every state in the country and established a large following of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers online help for a wide selection of issues related to BlackBerry products such as synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server, and improving mobile security. Important RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs analysis, system design, roll-out strategy and implementation, performance tuning, design of a high-availability architecture, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to create a wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, help your organization to decide which management model and hardware products match your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning options for software editions, processors and mass storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry consultant can assist your company to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security engineers to run company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Help from a BlackBerry-Certified Expert
To ask Progent about professional support for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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