Consulting Support Services for BlackBerry Solutions
BlackBerry wireless smartphones were once one of the most popular products for achieving mobile connectivity to messaging, scheduling, web applications, and other critical business data. Progent can provide Austin, Texas businesses the services of BlackBerry-certified experts who can assist businesses to manage their BlackBerry deployments or migrate efficiently to a modern mobile platform.
As the sophistication of small company networks has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the standard for businesses of any size, successful integration and maintenance of BlackBerry technology has grown more challenging. To address areas like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and company databases, small businesses frequently turn to external support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.
Progent can provide the services of BlackBerry-premier engineers who can help small organizations to design, manage, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the necessity for an internal BlackBerry technology expert and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's efficient remote service delivery capabilities, gives small businesses an affordable solution for integrating RIM BlackBerry products productively into their business information network.
Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and email systems work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft software, set up easy-to-use administration tools so you can track and control BlackBerry devices across your company, recommend security policies that make sense for your business, customize wireless software, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored quickly and safely.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of BlackBerry wireless handsets, providing a single solution for handling key tasks such as device deployment, updates, and retirement and also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email servers and BlackBerry smartphones and supports remote synchronization.
BES Server features a wealth of security options beginning with automatic encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also allows great flexibility in selecting levels of security to match the special requirements of your environment. Progent's BlackBerry authorized engineers can assist your company to select powerful security functions and enable them remotely. Examples of these over-the-air selectable security settings are:
- Lock down a device
- Wipe data from a lost device
- Disable Bluetooth
- Activate built-in protection against malware
BlackBerry BES Server also offers flexibility in selecting how to keep BlackBerry users from installing or running unsecure or prohibited programs. Progent can assist you to select blocking processes such as:
- Specify exactly which programs are permitted on the device
- Prevent third-party applications from using persistent memory on the BlackBerry smartphone
- Select which functions third-party software can use on the BlackBerry device
- Limit the kinds of access third-party software running on the BlackBerry smartphone can initialize
- Block all external applications from being loaded or executed on the device
How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to designing mobile workforce solutions based on BlackBerry BES Server. These BlackBerry certifications and their associated practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to carry out common support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can in addition assist you to troubleshoot a broad array of problems associated with synchronization, handset recognition, email reconciliation, web access, mobile connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.
As a leader in delivering countrywide remote consulting services for small business IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry technical support expenses at a minimum and, by handling issues quickly, improves the efficiency of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important procedures such as troubleshooting enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.
Progent's BlackBerry-certified engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist you to select and install sensible security configurations.
Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry device clients on Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, control Microsoft Exchange data flow, create, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP results.
Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.
Call or Email Progent to Get Help from a RIM BlackBerry-Certified Consultant
In order to ask Progent about technical expertise for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.