Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were once one of the most popular solutions for achieving mobile access to messaging, scheduling, web applications, and other vital business data. Progent can provide Austin, Texas companies support from BlackBerry-certified consultants who can assist organizations to maintain existing BlackBerry deployments or transition efficiently to a current smartphone solution.

As the sophistication of small business networks has expanded, and as the need for enterprise-class security, reliability, and recoverability has grown to be the standard for businesses of any size, successful integration and maintenance of BlackBerry solutions has grown increasingly challenging. To handle issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small organizations often turn to outside support firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the need for an internal BlackBerry technology specialist and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, combined with Progent's efficient remote support model, gives small companies a budget-friendly solution for integrating BlackBerry products productively into their IT network.

Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to track and support BlackBerry smartphones throughout your business, define security policies that are right for your business, customize wireless applications, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored rapidly and thoroughly.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services

Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry smartphones, providing a centralized platform for handling critical tasks such as device deployment, updates, and deactivation and also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Exchange Server, Groupwise, or Domino email servers and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry BES Server Troubleshooting Assistance

BlackBerry Enterprise Server includes a variety of security options starting with automatic encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in selecting degrees of protection to meet the special requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist you to select powerful security features and enable them wirelessly. Examples of these wirelessly configurable security features are:

  • Lock down a smartphone
  • Erase data from a missing BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Activate internal defenses against malware

BlackBerry BES Server also provides versatility in determining how to prevent mobile users from installing or running unsafe or prohibited software. Progent can assist you to choose protective techniques such as:

  • List exactly what programs are permitted on the device
  • Prevent external software from allocating non-volatile memory on the BlackBerry smartphone
  • Determine what functions external software can use on the device
  • Restrict the kinds of connections external applications running on the BlackBerry device can initialize
  • Prevent all external applications from being installed or executed on the device

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support services span areas from resolving synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important procedures including resolving enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, configuring over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to use administration tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and help you to select and install sensible security configurations.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, install the MDS and IM, deploy access control lists, manage Microsoft Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs analysis, solution architecture, installation planning and execution, performance tuning, design of a fault-tolerant architecture, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to create a wireless system that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration approach and physical components meet your needs, and analyze your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, server hardware and mass storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry-certified consultant can assist your company to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security engineers to perform company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Specialist
To contact Progent about technical help for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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    ASA and PIX Firewall Remote Support

    Progentís experienced Cisco network security consulting professionals offer high-level PIX and ASA Firewall consulting support including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from compact, plug-and-play desktop devices for small and home businesses to modular enterprise-class products, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and high reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, eliminating possible OS-specific security gaps.

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    Progent wants to find full-time, solutions-driven Microsoft certified engineers with MCSE credentials; Cisco accredited system engineers who have Cisco CCNP or CCIE credentials; security consultants with CISSP or CISM or comparable security credentials; and high-end network design experts with a background in mobile solutions, wireless connectivity, service continuity, workplace recovery, data preservation, and VMware. Progent also seeks professionals to work on Progent's staff of desktop support technicians and remote troubleshooting professionals. In addition, Progent is hiring talented administrators able to operate productively in Progent's high-growth, virtual office culture.

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    Microsoft Company-wide Standards for Best Practices Network Security Consultant

    Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, at the forefront of IT service, executing a wide variety of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for applying computer knowledge to resolve real-world network problems quickly.

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    Progent's pricing model is to charge for online support and on-site visits per minute. Consequently, you pay only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big invoices for quick solutions so you will not be tempted to permit less critical problems to fester.

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    Exchange 2007 Server Consulting

    Progent's expert consultants can help you design and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes network downtime, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the experience to complete your move quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging implementations based on Exchange Server 2007.

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    Postini Support Services

    Email Guard from Postini offers continually updated spam and virus blocking, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and service firm. If your company is too small to purchase for a regular Postini license, you can still get the use of Postiniís Perimeter Manager services through Progentís E-Mail Guard antispam and anti-virus aggregation program. Progentís certified e-mail security consultants can help you create an email protection strategy that features spam filtering and antivirus services and policies.

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