Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were once among the most successful products for achieving mobile access to email, calendars, web applications, and other critical business information. Progent can provide Austin, Texas businesses the expertise of BlackBerry-certified consultants who can assist organizations to manage their BlackBerry environments or transition smoothly to a modern smartphone solution.

As the complexity of small business networks has increased, and as the need for world-class protection, reliability, and disaster recovery has become the standard for organizations regardless of size, effective integration and maintenance of RIM BlackBerry solutions has grown increasingly challenging. To handle areas like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small organizations frequently turn to external consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry-based environments economically and efficiently, dispensing with the need for an in-house BlackBerry technology expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This range of knowledge, coupled with Progent's efficient remote service delivery capabilities, provides small companies an affordable solution for incorporating RIM BlackBerry technology productively into their business information network.

Progent's experts can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft technology, configure streamlined administration tools to help you track and control BlackBerry devices across your company, recommend security policies that make sense for your business, develop custom wireless software, and make sure that your network infrastructure is properly configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored quickly and safely.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services


Technical Services for BlackBerry BES Server
RIM's high-end solution for managing large groups of BlackBerry devices is the BlackBerry BES Server. This powerful software enables Exchange, IBM Lotus Domino, or Groupwise clients to send and receive messages that are encrypted in wireless transit to ensure maximum security. BES Server also streamlines a broad variety of vital management tasks that span from smartphone configuration and upgrades to wireless security and fault tolerance.

BlackBerry BES Server Integration Support

Progent's BlackBerry-certified engineers can assist you to use BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control user and group settings with BlackBerry's vast library of policies

Progent's BlackBerry-certified engineers can also help your company to utilize BES Server to implement key procedures not supported by the entry-level BES Server Express. These tasks include:

  • Set up and support BlackBerry's high-availability infrastructure based on virtualization
  • Install BlackBerry devices remotely
  • Establish custom management roles
  • Monitor and analyze the health of your system

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned accreditations from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and produce documentation for a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and technology needs analysis, solution architecture, roll-out planning and execution, performance optimization, design of a high-availability architecture, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a mobile wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to determine which administration approach and equipment meet your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions about options for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize network protection, Progent's BlackBerry expert can assist you to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of settings such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Help from a BlackBerry-Qualified Specialist
To ask Progent about consulting expertise for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



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