Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time one of the most successful products for achieving location-independent connectivity to email, calendars, web applications, and other vital business data. Progent can provide Austin, Texas companies support from BlackBerry-premier experts who can help businesses to maintain existing BlackBerry environments or migrate efficiently to a more popular mobile solution.

As the complexity of small business IT technology has increased, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the norm for businesses of all sizes, successful integration and maintenance of RIM BlackBerry solutions has become more challenging. To address issues like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small businesses frequently turn to external consulting professionals who specialize in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry environments economically and effectively, eliminating the need for an internal BlackBerry solutions specialist and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's efficient remote service delivery capabilities, gives small businesses an affordable alternative for incorporating RIM BlackBerry technology productively into their information network.

Progent's consultants can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and email systems function efficiently with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to track and control BlackBerry devices throughout your business, recommend security policies that are right for your business, develop custom mobile software, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored quickly and thoroughly.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services


Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and support of BlackBerry devices, offering a centralized solution for handling critical jobs like smartphone installation, upgrades, and retirement and also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports seamless communication between Exchange, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server offers a variety of data protection options starting with automatic encryption of information transmitted between a BlackBerry device and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also allows great flexibility in selecting degrees of security to meet the specific requirements of your company's network. Progent's BlackBerry certified engineers can assist your company to select advanced security functions and enable them remotely. Samples of these wirelessly selectable security features are:

  • Lock down a BlackBerry smartphone
  • Wipe data from a missing BlackBerry device
  • Lock out Bluetooth functionality
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also offers flexibility in determining mechanisms to keep mobile users from loading or executing unsecure or unauthorized software. Progent can assist you to choose protective processes such as:

  • List precisely which applications are permitted on the device
  • Prevent third-party programs from allocating non-volatile storage on the device
  • Determine which resources external applications can access on the device
  • Restrict the kinds of connections third-party programs running on the smartphone can initialize
  • Block all third-party applications from being installed or run on the device

How Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded accreditations from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization issues to designing mobile workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and document a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements analysis, system architecture, deployment planning and execution, performance tuning, configuration of a high-availability environment, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to create a wireless environment that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, help you to determine which management approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices about options for software editions, processors and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can help your company to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security engineers to run network-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer has expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and delete BlackBerry device clients on Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and manage storage groups, configure permissions, set up the MDS and IM, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent for Support from a BlackBerry-Qualified Expert
If you wish to ask Progent about professional assistance for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.



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