Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time one of the most successful products for achieving anytime-anywhere connectivity to email, scheduling, web applications, and other vital business data. Progent can provide Austin, Texas companies the services of BlackBerry-certified professionals who can assist businesses to manage their BlackBerry environments or transition smoothly to a current smartphone platform.

As the complexity of small company IT technology has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the norm for organizations of all sizes, successful integration and support of RIM BlackBerry technology has become more difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small businesses frequently turn to outside support professionals who offer expertise in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier consultants who can assist small organizations to design, administer, and repair BlackBerry solutions economically and efficiently, eliminating the necessity for an in-house BlackBerry technology expert and lowering the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This range of experience, coupled with Progent's proven remote service delivery model, gives small companies a budget-friendly alternative for incorporating BlackBerry technology productively into their IT system.

Progent's experts can assist your company with SQL Server 2019 integration and development support, SQL Server 2016 migration and management support, and Microsoft Exchange Server setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined management utilities to help you track and support BlackBerry smartphones across your company, define security policies that are right for your business, develop custom wireless software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored quickly and thoroughly.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services


Consulting and Technical Help for BlackBerry BES Server
Research in Motion's high-end platform for administering big collections of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated software allows Microsoft Exchange Server, Domino, or Novell GroupWise clients to transmit and receive messages that are encrypted during transit to provide optimum data protection. BlackBerry BES Server also simplifies a broad selection of crucial administrative tasks that span from BlackBerry deployment and updates to wireless security and high availability.

BlackBerry Enterprise Server Integration Help

Progent's BlackBerry-premier consultants can assist you to use BlackBerry Enterprise Server to do basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Update BlackBerry device firmware wirelessly
  • Manage user configurations with BES Server's vast library of policies

Progent's BlackBerry-premier engineers can also assist you to use BlackBerry Enterprise Server to perform important procedures not available with the less advanced BlackBerry BES Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant architecture using virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Set specialized management roles
  • Monitor and analyze the integrity of your BlackBerry system

How Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization issues to designing mobile workforce solutions built around BlackBerry BES Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help your company to perform common support operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can also help your company to resolve a wide range of issues associated with synchronization, handset recognition, email reconciliation, web browsing, wireless connectivity, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote help for small business IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support costs low and, by dealing with problems quickly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, setting activation passwords, configuring wireless software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and assist you to select and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement access control lists, manage Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
To ask Progent about engineering help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.



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