Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless smartphones were once one of the most popular solutions for achieving mobile access to messaging, scheduling, web applications, and other vital business data. Progent can provide Austin, Texas companies support from BlackBerry-certified consultants who can assist organizations to maintain existing BlackBerry deployments or transition efficiently to a current smartphone solution.
As the sophistication of small business networks has expanded, and as the need for enterprise-class security, reliability, and recoverability has grown to be the standard for businesses of any size, successful integration and maintenance of BlackBerry solutions has grown increasingly challenging. To handle issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small organizations often turn to outside support firms who specialize in RIM BlackBerry integration and maintenance.
Progent offers the services of BlackBerry-certified consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the need for an internal BlackBerry technology specialist and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, combined with Progent's efficient remote support model, gives small companies a budget-friendly solution for integrating BlackBerry products productively into their IT network.
Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to track and support BlackBerry smartphones throughout your business, define security policies that are right for your business, customize wireless applications, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored rapidly and thoroughly.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry smartphones, providing a centralized platform for handling critical tasks such as device deployment, updates, and deactivation and also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Exchange Server, Groupwise, or Domino email servers and BlackBerry handsets and allows over-the-air synchronization.
BlackBerry Enterprise Server includes a variety of security options starting with automatic encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in selecting degrees of protection to meet the special requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist you to select powerful security features and enable them wirelessly. Examples of these wirelessly configurable security features are:
- Lock down a smartphone
- Erase data from a missing BlackBerry smartphone
- Lock out Bluetooth functionality
- Activate internal defenses against malware
BlackBerry BES Server also provides versatility in determining how to prevent mobile users from installing or running unsafe or prohibited software. Progent can assist you to choose protective techniques such as:
- List exactly what programs are permitted on the device
- Prevent external software from allocating non-volatile memory on the BlackBerry smartphone
- Determine what functions external software can use on the device
- Restrict the kinds of connections external applications running on the BlackBerry device can initialize
- Prevent all external applications from being installed or executed on the device
Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support services span areas from resolving synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their associated skill sets include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important procedures including resolving enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, configuring over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.
Progent's BlackBerry-certified consultants can also show you how to use administration tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and help you to select and install sensible security configurations.
Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, install the MDS and IM, deploy access control lists, manage Microsoft Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.
Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs analysis, solution architecture, installation planning and execution, performance tuning, design of a fault-tolerant architecture, data backup and business recovery planning, and security design.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to create a wireless system that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration approach and physical components meet your needs, and analyze your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, server hardware and mass storage, network topology, and application set up.
To maximize network security, Progent's BlackBerry-certified consultant can assist your company to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security engineers to perform company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.
Call or Email Progent to Get Assistance from a BlackBerry-Certified Specialist
To contact Progent about technical help for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.