Consulting Support for BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs were once one of the most popular solutions for achieving anytime-anywhere connectivity to email, calendars, web-based applications, and other critical business data. Progent offers Austin, Texas companies the expertise of BlackBerry-premier experts who can assist businesses to maintain their BlackBerry deployments or transition smoothly to a modern mobile platform.

As the sophistication of small business networks has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for businesses regardless of size, effective integration and maintenance of BlackBerry solutions has grown more challenging. To deal with areas like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small businesses often turn to external support professionals who offer expertise in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This breadth of experience, combined with Progent's proven online service delivery model, gives small businesses an affordable alternative for integrating BlackBerry technology seamlessly into their IT network.

Progent's engineers can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft software, configure streamlined management utilities to enable you to track and control BlackBerry smartphones across your company, recommend security policies that make sense for your company, customize wireless applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored rapidly and safely.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
737-204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
361-356-3700 Corpus Christi Network Support Services
San Antonio 19179 Blanco Road
San Antonio, TX 78258
210-750-3330 San Antonio Network Support Services

Consulting and Technical Services for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry devices, providing a single platform for controlling key jobs like device installation, upgrades, and deactivation and also offering a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server supports transparent integration between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Integration Assistance

BlackBerry BES Server includes a wealth of data protection capabilities starting with advanced encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great flexibility in selecting degrees of security to match the special needs of your environment. Progent's BlackBerry certified consultants can help your company to select powerful security features and enable them wirelessly. Samples of these wirelessly configurable security features include:

  • Disable a smartphone
  • Erase information from a missing smartphone
  • Disable Bluetooth
  • Enable built-in defenses against malicious attacks

BlackBerry BES Server also offers versatility in determining how to prevent users from installing or running unsecure or prohibited applications. Progent can assist you to choose protective processes such as:

  • Specify precisely which applications are allowed on the device
  • Prevent external applications from allocating persistent memory on the device
  • Determine what resources third-party applications can use on the BlackBerry smartphone
  • Restrict the types of connections external software running on the BlackBerry smartphone can establish
  • Prevent all external software from being installed or run on the smartphone

Progent's Remote BlackBerry-certified Technical Support is Quick and Affordable
For businesses in Austin, Texas who want fast and affordable help from a qualified BlackBerry support expert, Progent offers effective remote help from a veteran network support staff who have provided network solutions to companies in each state in the U.S. (See Progent's client testimonials.)

Remote support eliminates travel expense and enables specialists to fix technical issues quickly, so you reduce wasted productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and can provide professional help in areas including resolving synchronization issues, configuring BlackBerry Enterprise Server, and designing a protected, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, editing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned service professionals can also help your company to resolve a broad array of issues concerning synchronization, device detection, email reconciliation, web access, wireless connectivity, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online consulting services for small business IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless support costs at a minimum and, by resolving problems promptly, improves the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, configuring wireless program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also show you how to use management tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and assist your company to define and install appropriate security configurations.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry consultant has expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install access control lists, control Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Help from a RIM BlackBerry-Certified Consultant
If you wish to get in touch with Progent about consulting expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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