Cisco Certified Onsite and Remote Computer Network Support
Austin Enterprise Information Network Infrastructure
For offices of all sizes in Austin Texas, Progent can provide easy, fast, and economical contact with CCIE-Premier engineers. CCIEs are top-level network professionals who achieve this prestigious recognition by completing strenuous testing administered by Cisco. CCIEs can tackle the most complex issues surrounding network interfacing, troubleshooting, and optimization. Progent’s CCIEs operate directly with Cisco's in-house engineers in analyzing problems with IOS or NX-OS utilities and developing temporary alternatives or obtaining software updates to correct problems. A Cisco-qualified CCIE knows how to pinpoint the origin of computer network difficulties stemming from network appliances or software.
Progent can provide affordable online contact with a CCIE expert so that you can get high-level assistance for complicated network problems that are impacting your business but are outside the scope of your local network support resources. Progent's Cisco CCIE-Premier engineers can examine your network using state-of-the-art remote support tools that allow them to perform fast and efficient diagnosis and repair of critical network problems.
Progent's CCIE Support Services
The vast majority of CCIEs are employed by large enterprises or national Internet providers, and so their services are not readily available to smaller businesses. Progent is one of the rare service organizations that makes CCIEs accessible to help small and mid-size businesses. In addition, Progent offers fast access to a CCIE by telephone so you can receive immediate help for complex network issues that are reducing worker productivity. To find out how to talk to a Progent CCIE for timely assistance with your network, visit remote network troubleshooting.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
| City | Address | Phone | Link |
| Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
| Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
| San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |
Cisco's extensive family of current and vintage connectivity products familiar to Progent includes ASA Series Security Appliances and PIX 500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points and aggregation switches, wired and wireless IP phones and systems, Catalyst and Nexus series switches, plus data protection and Virtual Private Network (VPN) solutions. With the resources of one of the largest groups of Cisco-certified CCIE engineers of any independent support firm, Progent has priority access to Cisco's engineering support specialists and Cisco's latest training tools to keep at the leading edge of network technology.
Software Update Management for Cisco Network Appliances
Software update management is a critical and complex task. Timely and correctly managed updating optimizes cybersecurity, compliance, uptime, and functionality. Sporadic software update management can result in security vulnerabilities, compatibility issues, sluggish or inconsistent performance, excessive downtime, or loss of important functions. Patching involves more than occasional updates of operating systems and applications for servers and endpoints. Firmware patches can be as essential for infrastructure appliances such as switches, firewalls, and Wi-Fi APs.
Progent has delivered high-end help for Cisco networking appliances for more than twenty years and Progent's support services for patch management offer businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. To learn about Progent's services for software update management, check out Progent's software update management service plans.
In order to find out more concerning Progent's consulting support for Cisco network infrastructure, select a topic:
- Overview of Progent's Cisco Consulting Services
- Timely Remote Assistance from a CCIE Consultant
- Cisco Firepower NGFW Series Firewalls: Integration and Management Services
- Cisco ASA 5500-X Series Firewall with Cisco Firepower Services: Consulting and Management Expertise
- Cisco ASA 5500 Series Firewall Engineering Assistance
- PIX 500 Series Firewall Troubleshooting Services
- Cisco Routers Configuration and Troubleshooting Support
- Cisco Wireless Consulting Support
- Aironet Wireless APs Consulting Support
- Cisco Small Business 100, 300 and 500 WiFi APs System Design Help
- Cisco Catalyst 802.11ax Wi-Fi 6 APs Solution Design, Configuration and Troubleshooting Services
- Cisco WiFi Controllers Support Services
- Cisco Meraki APs Design Help
- Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Configuration and Troubleshooting
- Cisco Voice over IP Phones and IP Video Desktop Phones Consulting and Wireless IP Phone Solutions
- Cisco Jabber Integration Expertise
- Catalyst Switches Engineering Expertise
- Nexus Switches Consulting and Support Services
- Cisco Meraki Switches Consulting and Support Expertise
- Cisco VPN Setup and Troubleshooting Support
- SIP and CUBE Infrastructure Solutions: SIP Trunking and CUBE Integration Expertise
- Infrastructure Design for Cisco-powered Datacenters
- Infrastructure Design Expertise for Internet Service Providers
- Remote Network Management Technologies for Cisco-based Infrastructure
- NetApp and Cisco FlexPod Private Cloud Architecture Consulting
Besides Cisco technology, Progent's consulting professionals offer advanced support for a variety of major facets of information systems, allowing Progent's experts to provide end-to-end business solutions for companies of any size. A few core fields where Progent can deliver high-level support are:
- Windows Server 2019 migration consulting
- Microsoft Windows 2016 Hybrid Cloud Solutions
- Windows Server 2012 R2 Planning and Installation
- ProSight WAN Watch Infrastructure Management Services
- Microsoft Exchange 2010 Configuration
- Data Security Vulnerability Assessment and Problem Mitigation
- Disaster Recovery Planning and Verification
- Microsoft SQL 2019 Solution Design, SQL Server 2017 Migration and Application Development and Microsoft SQL Server 2016 Integration
- SharePoint Server Application Development
- Oracle Software Development and MySQL Application Programming
- Windows Hyper-V System Design
- Hyper-V Integration
- VMware vSphere and vCloud Planning and Deployment
- VMware Site Recovery Manager (SRM) Business Continuity Planning
- VMware NSX Virtual Network Design and Integration
- Citrix Server and Desktop Virtualization Consulting and Support
- Project Management Services
- Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud solutions, and Google Cloud Platform planning and integration expertise
An index of content::
Check Point Ransomware Protection Consulting Services
Top Ranked Check Point 26000 Firewalls Testing
Progent's Check Point firewall experts can help you plan, deploy, and manage firewall solutions that rely on Check Point NGFW firewall appliances and Check Point's cloud-based security services. Progent's consultants can also assist you maintain legacy Check Point firewalls or upgrade smoothly to Check Point's next-generation security gateways.
Cisco VTC Consultancy
Radvision Video Conferencing Services
Progent can provide access to a veteran specialist with extensive hands-on experience configuring, maintaining, and enhancing telepresence systems from top-tier suppliers such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house network support team, your Internet Service Provider, and your telepresence platform supplier to help your company maximize the strategic value of your video conferencing ecosystem.
Enterprise Active Directory Software Support
Enterprise Windows Server Support
For large organizations, Progent can supplement in-house network support staffs by providing world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the national or worldwide businesses with branches, Progent can perform as a transparent local extension of enterprise network management. Progent’s enterprise support services include company-wide security, remote branch office support, system design, Sarbanes Oxley compliance, project planning, and world-class support for multiple location network environments powered by Enterprise Windows. Progent can offer field consultants and specialists to help with a campus move or branch move, or a network architect to help with setting up or utilizing an Internet Data Center or co-location site.
Emergency Microsoft Windows 7 Upgrade Technical Consultant
Microsoft Windows 7 Migration Online Support Services
Progent's Microsoft certified engineers can assist your company to assess
Microsoft Exchange Online Technical Support
Integration Support Microsoft Exchange
Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, reduces ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to complete your project quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the configuration of outside vendor enhancements of Exchange Server 2007 and the design of unified messaging solutions based on Exchange Server 2007.
Sun Solaris Upgrading
Migration Consultants UNIX
Progent can help your company to plan and execute a smooth migration from a Sun Solaris-powered information environment to a network powered by Microsoft Windows and capable of supporting Microsoft's powerful office productivity products, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can assist you to preserve your data and reduce business disruption by designing an efficient migration strategy that protects your current assets in Solaris application and technology. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of existing infrastructure, transition strategy and validation, MS Exchange migration support, information and application software migration, and processor and media migration and economization.
Services Exchange
Technical Support Microsoft Exchange 2019
Progent's Microsoft-certified professionals have over a decade of experience delivering email solutions for customers that range from small businesses to large enterprises. Progent provides economical support for all versions of Microsoft Exchange Server to strengthen email and virus security, configure high availability email environments, and facilitate remote and wireless email connectivity. Progent’s Exchange support services can assist you in designing and executing a migration from a legacy SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange 2016 Server. Progent also provides support for Windows 8, Windows 7, Vista, and Windows XP desktops using Office Outlook and can show you how to configure Outlook Web App for popular web browsers. For email virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.
macOS and Cisco Security IT Consultant
Support Services Mac Security Audits
Progent's certified security consultants can help you protect your Apple Mac network through expert services such as performing security tests, clean up after virus and denial of service attacks, configuring firewalls, integrating secure off-site and mobile connectivity, deploying automated software for protection against viruses, spam, and malware, and creating a comprehensive security plan appropriate for the specific goals of your corporate information system.
Windows 8.1 DirectAccess Consulting Services
Windows 8.1 Training Consultants
Progent's Microsoft-certified experts can provide a range of IT outsourcing and co-sourcing services to help companies of all sizes to install, administer, and troubleshoot IT systems that include workstations, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprise customers, Progent's senior project managers can assist to set up testing environments to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 migration plans based on proven methodologies.
Macintosh Education
Office Word for Mac Instruction
Progent offers onsite education designed for individuals who wish to expand their knowledge of the macOS and OS X platform, Apple Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online training for macOS and Mac OS X applications.
Integrated Services Routers Online Support
On-site Technical Support 2800 ISR Router
Cisco has developed a full product line of routers including routers designed to provide the protection, performance, and reliability demanded by customers from small offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system availability. Progent can help you select and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to expand as you support new users, open new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, plus older 2500 and 2700 Routers.
Support Organizations Phone Support
Alabama Migration Firm
Progent’s Technical Response Center offers national remote assistance for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified service engineers offer telephone support and online direct computer access to isolate and repair network problems quickly and affordably. The breadth of technical expertise represented by Progent's staff of nationwide service engineers makes it possible to escalate even the toughest problems to competent experts as required.
Remote Technical Support Extended Support Desk
Shared Service Desk Support and Integration
Progent’s Shared Help Desk service allows your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading shared PSA tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Microsoft SharePoint Server 2010 Outsourcing
Remote SharePoint 2010 Consultants
Progent's Microsoft-certified consultants offer cost-effective remote support and programming services to assist you to plan, deploy, administer, and troubleshoot SharePoint 2010 installations that can involve web pages that can function as portals, extranets, document management tools, blogs, data marts, business analytics, enterprise-wide search, Visio-driven workflows, and other utilities to promote and improve collaboration. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with other data sources as well as with Microsoft's familiar desktop programs like Excel, Word, Outlook, and Project. Progent can assist your business to migrate from previous releases of SharePoint or adapt a multi-vendor mix of web applications into a unified and easily managed SharePoint 2010 environment.
Co-managed Support Desk Onsite Technical Support
Professional Extended Call Center
Progent's Network Help Desk Outsourcing Support Services for desktop technical support are designed specifically for small businesses who require immediate access to a Help Desk Call Center with professional telephone support and full escalation capability but who must work within a modest network support budget. Key features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Applications Recommendation and Integration.
Microsoft SMS Server Online Support Services
SMS Server Migration Technology Consulting
Progent’s Microsoft certified experts provide small and mid-size companies enterprise-level consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install important applications rapidly and automatically to appropriate workers, lower product costs and stay compliant by determining patterns of usage, improve Windows protection by increasing your awareness of weak points and by installing targeted patches, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by fully exploiting the management capabilities built into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application installation, security patch control, and resource tracking management including software and appliance inventory.
Windows Server 2019 High Availability IT Services
Windows Server 2019 Storage Replica Integration Services
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant enhancements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.
Engineers Windows 10 MDT
Windows 10 Management Technical Consultant
Progent's Windows consulting experts can assist organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier version of Microsoft Windows. Remote and onsite assessment and upgrade services for Microsoft Windows 10 offered by Progent's experts include ROI analysis, project supervision, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile management, telecommuter access, data and identity security, automated provisioning and management, infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for network management personnel and users, and post-migration consulting support.
Computer Consultant System Center Operations Manager
MOM 2007 Remote Support Services
Progent's Microsoft-certified consultants have over a decade of background designing, implementing, optimizing and fixing SCOM solutions and can provide companies of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also assist you to import and set up SCOM 2012 management packs based on industry best practices for tracking network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite troubleshooting to assist you to remediate serious problems detected by System Center 2012 Operations Manager.
wireless IP phone integration Integration
On-site Technical Support Wi-Fi IP phone integration
Progent's wireless IP phone configuration and troubleshooting experts can provide online and on-premises assistance to help you create and manage a Cisco wireless IP phone solution by providing services that can range from troubleshooting the configuration of an IP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of a campus.
Maryland On Site service
Kentucky Guru
If your business does not need urgent online help but you think you will need technical services with your network in the near future, you can save time and money and ensure that the appropriate IT skill will be available when you require it by contacting a Progent sales specialist and signing up as a customer. For more information, phone 800-993-9400 or send email to information@progent.com.
Codian Specialist
Cisco VTC Engineer
Progent offers access to a veteran consultant with years of experience configuring, maintaining, and enhancing telepresence platforms from top-tier vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your in-house IT support group, your Internet Service Provider, and your video conferencing technology supplier to help your organization maximize the strategic value of your video conferencing ecosystem.
SQL Server 2014 Capacity Planning Consulting
Support SQL Server 2014 Monitoring
SQL Server 2014 includes major improvements in key areas including speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite consulting services that include planning, deployment, management, remediation, and software development services to enable organizations of all sizes to achieve fast return from their SQL Server 2014 investment.
Lync Server 2013 Persistent Chat Professionals
Lync Server 2013 and Cisco UC Consultants
Progent's Microsoft consultants can help you to assess the benefits of Lync Server 2010 for your environment and can assist you to design and execute a rollout of Lync Server that consolidates the management of Instant Messaging and Presence and improves the output of your in-house staff, at-home workers, and smartphone users. Progent can also assist you to perform an efficient upgrade to Lync Server from Microsoft Office Communications Server or Live Communications Server, integrate Lync Server with Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how you can use Microsoft Lync Server 2010 to improve the collaborative capabilities of MS Office applications, and provide online seminars and ongoing technical support for Microsoft Lync Server 2010 and other Microsoft technologies.
ProSight Remote Monitoring and Reporting Configuration
Support and Help ProSight Server and Endpoint Management
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical assets that drive your network environment. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential problems can be addressed before they can impact your business.
Citrix virtual Windows desktops Consultant
Consult virtual desktop delivery
Citrix offers a comprehensive line of platforms that deliver enterprise-class manageability, expandability, and performance for virtualizing servers and for centralized distribution of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help your company to evaluate the business advantages of Citrix technology and help you design, test, deploy, optimize, and maintain Citrix solutions.
Immediate wireless VoIP phone integration Technical Support
Technology Consulting wireless IP phone upgrades
Cisco's wireless VoIP phones are hardened wireless handsets intended for workers who are mobile within campus, hospitality, retail or other environments where management wants portable phones that offer more control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Creating solutions with Cisco's wireless IP phones typically demands that you configure and optimize many key pieces of your wireless infrastructure such as wireless access points, routers, Cisco wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants offer online and onsite support to help your organization create and administer a Cisco wireless IP phone solution by delivering integration services that range from debugging the set up of an IP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.
ProSight Email Security Gateway Specialist
Services Email Intent Analysis
Progent's ProSight Email Guard uses the technology of leading data security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
64-bit Processing Consult
64-bit Processing Professionals
Progent’s Microsoft-premier engineers can assist your organization to update your desktops from 32 to 64 bits. Progent can assist your company to calculate the costs and advantages of moving to 64-bit desktop computing, design an efficient upgrade strategy that reduces operational disruptions, and deliver economical, expert online support to assist you to install 64-bit PC desktop software and applications on your existing hardware.
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