Cisco Technology Remote and On-site Computer Network Help
Austin Enterprise Information Systems
For organizations of all sizes in Austin Texas, Progent offers easy, quick, and economical communication with CCIE-certified engineers. CCIEs are world-class networking professionals who earn this elite recognition by completing strenuous examinations by Cisco. CCIEs can handle the most complicated issues associated with network interfacing, troubleshooting, and optimization. Progent's CCIE-certified support specialists work directly with Cisco's in-house staff in analyzing anomalies with Cisco IOS or Cisco NX-OS software and developing workarounds or obtaining software patches to fix problems. A Cisco-qualified CCIE knows how to detect the cause of computer network difficulties stemming from network appliances or applications.
Progent offers affordable remote access to a CCIE specialist so that your company has the opportunity to obtain timely assistance for complicated network issues that are impacting productivity but are beyond the experience of your local IT maintenance organization. Progent's Cisco CCIE-certified network experts can connect to your network via advanced remote connectivity tools in order to provide fast and efficient analysis and resolution of serious network problems.
Progent's CCIE Support Services
Most CCIEs are employed by big corporations or national ISPs, and consequently their services are not readily accessible to smaller businesses. Progent is among the few service providers that makes CCIEs accessible to help small and mid-size companies. Also, Progent can provide quick access to a CCIE by phone so you can receive immediate help for complex network problems that are hurting worker efficiency. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to remote network support.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
| City | Address | Phone | Link |
| Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
| Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
| San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |
Cisco's large selection of new and legacy connectivity devices supported by Progent includes ASA Series Security Appliances and PIX 500 Firewalls, the Catalyst Firewall Services Module, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points and switches, VoIP phones and systems, Catalyst and Nexus family switches, plus data security and VPN technology. With the resources of one of the largest groups of Cisco-certified CCIE consultants of any independent consulting firm, Progent has privileged access to Cisco's internal support specialists and the latest training programs to keep at the vanguard of connectivity solutions.
Patch Management for Cisco Network Appliances
Software update management is crucial and complicated process. Prompt and properly managed updating optimizes cybersecurity, regulatory compliance, uptime, and functionality. Sporadic patch management can result in security vulnerabilities, compatibility problems, slow or erratic performance, needless downtime, or loss of key features. Patching involves more than occasional updates of operating systems and apps for servers and user machines. Firmware patches can be as essential for network infrastructure appliances like routers, firewalls, and Wi-Fi APs.
Progent has provided advanced assistance for Cisco infrastructure appliances for more than two decades and Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. To learn about Progent's service options for firmware update management, go to Progent's software update management service plans.
To learn more information about Progent's world-class support for Cisco technology, select a subject:
- Overview of Progent's Cisco Support
- Timely Online Assistance from a Cisco CCIE Network Engineer
- Cisco Firepower Series Firewalls: Integration and Troubleshooting Expertise
- Cisco ASA 5500-X Firewall with Cisco Firepower Services: Setup and Management Expertise
- ASA 5500 Series Firewall Troubleshooting Expertise
- Cisco PIX Firewall Management Expertise
- Cisco Routers Engineering Expertise
- Cisco Wireless Consulting Services
- Cisco Aironet Access Points Design Expertise
- Cisco Small Business 100, 300 and 500 WiFi APs Engineering Expertise
- Cisco Catalyst Wi-Fi 6/6E Access Points Planning, Deployment and Troubleshooting Support
- Cisco Wireless Controllers Consulting
- Meraki Wireless Access Points Design Help
- Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Configuration and Technical Support
- Cisco Voice over IP Phones and IP Video Phones Expertise and Wireless VoIP Phone Integration
- Cisco Jabber Migration and Support Services
- Cisco Catalyst Switches Deployment Expertise
- Nexus Switches Configuration and Maintenance Expertise
- Cisco Meraki Switches Configuration and Maintenance Expertise
- Cisco Security and VPN Setup and Troubleshooting Services
- SIP and CUBE Integration Solutions: SIP Trunks and CUBE Integration Expertise
- Cisco Duo MFA Two-factor Authentication (2FA) Services for an At-Home Workforce
- Infrastructure Design for Cisco-powered Datacenters and Colocation Centers
- Network Design Expertise for ISPs
- Unified Cloud-based and Hybrid Management Strategies for Cisco-powered Infrastructure
- NetApp and Cisco FlexPod Private Cloud Architecture Consulting Services
Progent can also provide a wide range of IT services in key areas to help businesses to convert Cisco networking technology into an integrated IT solution that provides competitive advantage. A few of the consulting services offered by Progent's subject matter experts include project management expertise, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager business continuity consulting, VMware NSX network virtualization design and integration, Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Hyper-V deployment, business continuity planning, Windows Server 2012 R2 support, PEN testing with NodeZero from Horizon3.ai, security vulnerability assessment, DBA and application expertise, and temporary Chief Information Officer consulting services.
Progent can also help your company you to design, deploy, administer and troubleshoot enterprise hybrid cloud solutions that include local and cloud hosted infrastructure and that use Cisco networking technology. (Find out about Progent's Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) planning and integration expertise.)
By providing an efficient one-stop source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that meet the unique needs of companies in Austin Texas.
An index of content::
24-Hour Service Reporting IT Services
Tracking Service Costs Integration
Progent uses a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by each staff member to each client. The discipline of documenting and organizing service activity results in more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won't release the keys to the kingdom.
Remote SCDPM 2012 and Hyper-V Network Consultant
SCDPM 2012 Migration Support and Setup
Progent's Microsoft-certified consultants can provide remote or in-person expertise to help businesses of any size to design, implement, administer, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older versions of Data Protection Manager or from another backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent offers occasional support for resolving particularly challenging problems, or comprehensive project management support. Progent's consultants can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
NetApp MetroCluster Switchover Consult
Open Now Consult NetApp MetroCluster Switchover
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering along with replication to deliver rapid, zero RPO disaster recovery between datacenters located up to 300km away from one another. Progent's team of seasoned IT experts can help you to design, deploy, manage, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your functional requirements and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by providing guidance with procedures like assigning shelf IDs, arranging aggregate layout, setting up volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and testing your disaster recovery solution to prove adherence with industry standards and regulatory requirements.
Antispam Information Technology Consulting
24 Hour Postini Support and Setup
Email Guard by Postini offers continually upgraded spam and virus blocking, data filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and service firm. If your company is too small to purchase for a regular Postini license, you can still have access to Postini's Perimeter Management services through Progent's E-Mail Guard spam filtering and anti-virus service program. Progent's expert email security professionals can help you develop an email defense strategy that includes antispam and virus protection technologies and policies.
Cisco and Microsoft Certified Expert Engineer Multiple cloud integration
Multiple cloud management Consultant Services
Progent offers expert online consulting services to help companies integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Sarbanes Oxley Compliance Engineers
Remote Branch Office Network Support Consulting
For large businesses, Progent can leverage in-house IT staffs by providing world-class experience in deploying key Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or global businesses with branch offices, Progent can perform as a transparent local extension of corporate IT management. Progent's enterprise consulting services include company-wide security, remote branch office support, network architecture, Sarbanes Oxley conformance, project planning, and world-class support for multiple location office environments based on Enterprise Windows. Progent can offer field consultants and specialists to assist with a campus relocation or office move, or a system architect to help with setting up or using an Internet Data Center or Hosting Facility.
24 Hour Microsoft Dynamics CRM Online Consulting
Immediate MS CRM Help and Support
Microsoft Dynamics Customer Relationship Management helps small businesses build positive client relationships. Built-in Sales and Customer Service components allow employees to share data to help improve sales success and offer consistent, effective customer service. Progent can configure the most sensible network infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can help you integrate Microsoft CRM with your sales or customer support databases.
Microsoft 365 Integration Online Troubleshooting
Office 365 Publisher Integration Technical Support Services
Progent can help you to evaluate the wealth of subscription plans available with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and maintain hybrid networks that seamlessly combine local and cloud products and services.
Juniper NetScreen 5200 Firewall Firewall Configure
IT Services Juniper NetScreen VPN
Progent's Juniper-certified NetScreen engineer can assist you to install and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to the latest Juniper products, and troubleshoot network infrastructure issues in Juniper-only or mixed-vendor environments.
Award Winning Fortinet Firewall Management Computer Consultant
Technology Consulting Services Fortinet 120 Series Firewalls
Fortinet FortiGate next-generation firewalls are industry leaders in delivering top performance for SSL inspection. Progent's Fortinet firewall experts can help you to integrate your Fortinet FortiGate security appliances to safeguard all your digital assets at the enterprise perimeter, within the data center, at branches, and in the cloud.
Value Pricing Online Support Services
Consultant Rates IT Outsourcing
Progent's pricing policy is to bill for online service and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with big invoices for quick solutions so you will not be forced to permit less critical problems to fester.
Stabilizing Phase: Design Tuning Online Consulting
Technical Support Company Enterprise Services Project Methodology
In conducting IT projects for corporate clients, Progent uses a structured methodology driven by specified milestones so as to achieve financial, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures derived from the leading practices defined by the Microsoft MSF methodology which includes requirements definition, architecture proposals, test models, design tuning, and expert implementation. All facets are recorded to provide a detailed description of IT services delivered and to help in ongoing network support.
Computer Consultants Exchange 2013 Security
Exchange 2013 Compliance Computer Engineer
Microsoft Exchange Server 2013 includes major enhancements to the capabilities of Exchange 2010 and delivers important new features plus a redesigned architecture. These enhancements affect vital areas such as ease of administration, availability, security, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential advantages of upgrading to Exchange 2013, create an efficient test and deployment plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide affordable remote support and management services for Microsoft Exchange Server 2013.
On-site Technical Support Phone Support
Onsite Support Online Technical Support
For mid-size businesses who need IT consulting services, Progent can deliver a variety of options including on-site help, on-line support, phone-based Help Desk, round-the-clock support with automatic network monitoring, emergency staffing, site relocation support, software development, and professional consultation. For midsize companies in California or other regions serviced by Progent's field engineers, Progent provides professional in-person support for solving network problems rapidly and economically.
CCIE Expert Certified wireless VoIP phone integration Online Technical Support
CCNP Expert Certified Wi-Fi VoIP phone integration Support Services
Cisco's wireless IP phones are industrial-grade wireless handsets designed for professionals who are mobile within office, warehouse, retail or other environments where IT management wants portable phones that offer more administrative control, data security and durability than is achievable with the BYOD mode of workplace communications. Successful integration of Cisco's wireless IP phones typically requires that you configure and optimize many components of your wireless environment such as APs, switches, Cisco wireless LAN controllers, and management tools. Progent's certified experts offer online and onsite support to help your organization build and administer a Cisco wireless IP phone deployment by providing services that range from debugging the configuration of a wireless IP phone or AP to providing project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.
Urgent Integration Support 8540 wireless controller
CCDP Certified 5500 Wireless Controller Consultant Services
Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and control of Wi-Fi APs, tuning wireless throughput by limiting the impact of RF congestion, improving wireless uptime with rapid auto-failover, and hardening data security by detecting cyber threats and filtering traffic content based on user class and location. Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage wireless networks of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.
Windows Server 2022 Windows Defender ATP On-site Support
Microsoft Windows Server 2022 Windows Defender ATP Online Troubleshooting
Progent's certified Windows Server 2022 consultants can help your organization to design and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with an on-prem installation of Windows Server 2022.
SQL Server 2012 xVelocity IT Services
Microsoft Expert SQL Server 2012 Reporting Services Network Consultants
Progent can provide the support of Microsoft-certified consultants and experienced software programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and data security professionals to assist your business to evaluate the potential advantages of Microsoft SQL Server 2012 for your business, install pilot environments at your site or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS platforms, and define a cost-effective and safe IT infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
Microsoft Windows 7 Consultants
24 Hour Professional Microsoft Windows 7
Progent's Microsoft certified consultants can assist your company to assess
Help and Support Data Center Colo
Colo Configuration
Colocation data centers make it possible for companies to share world-class facilities for hosting network equipment that runs vital applications and services. Progent's Microsoft and Cisco premier IT experts can help your company with all facets of your colocation program such as choosing and moving to a colocation site, designing network topology, defining required equipment, on-premises and on-line troubleshooting, setting up remote system administration, and training your support personnel.
Online Consulting Shared Computer Support Help Desk Costs
Co-managed Helpdesk Costs IT Consultant
Progent's Help Desk Call Center outsourcing and co-sourcing services enable organizations to reduce costs, improve productivity, and adjust rapidly to fast-changing business circumstances.
Remote Support Windows Server 2012 R2 Virtual Fibre Channel
Windows Server 2012 R2 Multitenancy Online Consulting
Progent's Microsoft-certified professionals can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration plans, tune your network for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT management team, develop an enterprise-wide security plan, streamline IT administration, help with application development, and build and test a DR/BC plan.
Firewall Network Install NodeZero Certified Cybersecurity Pen Testing
NodeZero PEN Testing Cybersecurity Firms
Progent's certified security experts can run NodeZero-powered penetration tests to make sure your security monitoring and protection systems and policies are properly set up and effective.
Computer Consultant SCVMM 2012 Security and Compliance
SCVMM 2012 and Windows Server 2012 Remote Consulting
Progent's Microsoft-certified consultants can help businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts, fabric, storage, and libraries; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class reporting. Progent can help you to move from an earlier version of SCVMM or from another management platform, and Progent can show you how you to optimize and troubleshoot your existing SCVMM environment so you get the highest possible business value.
Emergency Small Business WAP581 Professionals
Small Business WAP121 Outsourcing
Cisco's Small Business 100, 300 and 500 series of access points are Linux-based devices engineered as value-priced wireless solutions for light workloads. Progent's Cisco CCIE Wi-Fi network experts offer remote or on-premises integration and debugging support to assist your organization to design, configure, update, tune, manage and troubleshoot Cisco Small Business Wi-Fi AP deployments of any scale or architecture.
Remote Support Services scom 2016 SharePoint integration
microsoft scom 2016 IT Consulting
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and maximum uptime for key applications by offering centralized, cross-platform tracking of physical and virtual infrastructure installed throughout on-premises systems and cloud environments. Progent's SCOM consulting group offers world-class online and onsite expertise to assist businesses of all sizes to design, implement, optimize, enhance and repair Operations Manager 2016 deployments. Progent can assist you to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from other IT infrastructure monitoring platforms, or combine a variety of monitoring systems into a unified IT management solution. Progent can also show you how to extend your Operations Manager 2016 environment to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Infor SyteLine CloudSuite Training Specialists
CloudSuite 9.01 Professionals
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies over a quarter century of background helping manufacturing and distribution companies to simplify complex supply chains and improve the efficiency of critical processes in order to bring products to market fast and meet customer schedules consistently. Progent offers the expertise of an ERP specialist with more than two decades of background with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite services that can range from as-needed advice to solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.
SharePoint Configuration
SharePoint 2003 Consultant Services
Progent's Microsoft-certified consultants can provide small and medium sized companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a common location for your workers or customers to connect to, manage, distribute and interact with useful information, files, and applications and to communicate with one another. It enables quicker and more intelligent decisions, more efficient sharing across teams and more economical business processes. The main objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge available within and outside an organization. Windows SharePoint Services join employees, customers, teams and projects with the information they've created in a manner that makes data convenient to locate, retrieve and apply.
Cisco Content Distribution Manager Online Consulting
F5 Networks BIG-IP Support and Setup
Progent provides fault tolerant load balancing support covering network load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching technology such as Cisco Content Engine. High availability load balancing technologies for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP.
Infor SyteLine CloudSuite Upgrade Professionals
24-7 Consultant Infor SyteLine CloudSuite Implementation
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that incorporates over a quarter century of experience assisting manufacturing and service organizations to manage complex supply chains and streamline key processes to bring products to market quickly and meet customer commitments dependably. Progent can provide the expertise of an ERP specialist with over 20 years of background with the SyteLine/CloudSuite Industrial product family. Progent offers remote or on-premises consulting that can range from occasional guidance to solution planning and project management. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, customization, CPQ, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and database administration.
Operations Manager Setup and Support
MOM 2007 Consulting
Progent's Microsoft-certified consulting experts have more than a decade of background designing, implementing, enhancing and troubleshooting Microsoft SCOM solutions and offer organizations of any size advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs based on best practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises technical support to help you to remediate serious issues uncovered by Microsoft SCOM 2012.
ProSight Duo MFA Online Support Services
MFA and Single Sign-on (SSO) Remote Troubleshooting
Progent's Duo services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
SCCM 2016 Technical Consultant
On-site Technical Support SCCM 2016 Migration
Configuration Manager 2016 automates software provisioning and updating, streamlines compliance settings management, inventories network assets, protects against company data leakage, performs health monitoring, enables safe end-user self service, and delivers a common control mechanism for managing mixed-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can assist businesses of any size with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 deployment for local, cloud, or hybrid networks.
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