Austin Telecommuters Connectivity Support Services
Voice/Video Conferencing Technology Consultants
Enlarging your at-home workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Austin company to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed expertise for getting you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Austin, Texas organizations to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and unified management.
Video Conferencing for Remote Workers
A wide selection of voice/video conferencing platforms from major technology companies support online meetings, video conferencing, chat, and screen/content sharing for both local users and telecommuters. Many organizations utilize multiple conferencing products to meet the needs of their different partners and customers. Progent can help your organization to maintain your current voice/video conferencing ecosystem and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's leading communications product that supports presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business client software to support your remote workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video calling app for iOS, iPadOS, iPod and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 concurrent users for voice/video sessions. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex and for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features such as voice/video calling, persistent threaded chat, plus data sharing. For details about Progent's consulting expertise for Teams as well as for other Office 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these conferencing platforms and help you to optimize your network architecture to host them.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Austin, Texas company, call
An index of content::
Emergency Consult Exchange 2013 DAG
Exchange 2013 Outlook Web App Network Consultant
Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Exchange 2010 and delivers important innovations plus a redesigned structure. These improvements affect key areas such as ease of administration, availability, compliance, operational costs, collaboration, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the potential business benefits of migrating to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and train your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing online support and management for Exchange Server 2013.
Security Team Solaris
Solaris Security Evaluation
If your business runs a Sun Solaris environment or a mixed-platform computer system, Progent's CISM and CISSP-premier security specialists can assist your whole enterprise in a wide range of security areas including security management procedures, security architecture and strategies, access control products and methodology, software development security, business processes security, hardware security, telecommunications, network and web security, and disaster recovery preparedness. CISM and ISSAP stipulate the core skills and international standards of knowledge that information security professionals are expected to master. These accreditations give IT management the confidence that consultants who have achieved their CISM, CISSP or ISSAP qualification have the background and knowledge to offer world-class security management and consulting help.
Network Consultants ASA Firewalls with Firepower
ASA Firepower Online Support
Cisco's Firepower NGFWs Firewalls deliver a major performance improvement over Cisco's previous-generation ASA 5500-X firewalls and offer unified management and automation of modern cybersecurity capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to design and carry out a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's security services to build and centrally control network environments that include branch offices, data centers, private clouds and public clouds.
Altaro VM Backup and vCenter Online Technical Support
Altaro VM Backup Cloud Management IT Consultants
Altaro VM Backup offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also enables cost-effective backup to Microsoft Azure storage. Headline capabilities include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes and vCenter for managing larger deployments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a wide range of consulting services to help you to design, deploy, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup.
Extended Service Desk Setup and Support
Supplemental Help Desk Help and Support
Progent's Microsoft authorized Consultants provide several service programs to help mid-size and large businesses develop an efficient and productive in-house Computer Support Help Desk Call Center. Progent's consulting services include ROI analysis, process study and improvement, executive reporting, training of in-house staff, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help companies sift through the numerous top level Help Desk application programs available and determine which products may be excessively expensive, lack critical features, or align badly with your organization's business goals. Progent also offers short-term staffing for businesses who need to reinforce their internal Help Desk team for occasional tasks or to substitute for absent or incapacitated personnel.
On Demand Staffing Computer Consultant
On Demand IT Staff Augmentation Services Online Support Services
Progent's short-term staff augmentation services enable organizations to respond to the need for IT support personnel without dealing with the expense and hassle associated with identifying and hiring reliable technical workers and without increasing your full-time workforce.
iPhone and Lync integration Integration Support
iPhone and Active Directory integration Technical Consultant
Progent can provide affordable remote assistance to assist your business to design, configure, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you get past occasional technical bottlenecks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you create or support a resilient, protected and scalable network infrastructure that aligns with your mode of computing. Progent also offers online and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the strategic value of your information network.
Windows Skills Transfer
Operating System Education
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Mid-size companies who utilize familiar independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
Wireless LAN Site Survey Remote Consulting
Online Wireless Site Survey Remote Technical Support
Progent’s Wireless Site Survey makes it easy to plan and install a WiFi network adapted to your facilities, offering you a wireless solution that has the coverage, speed, load-handling capability, Quality of Service, data protection, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive onsite service.
On-site Technical Support Virtual Server Hyper-V
Microsoft Hyper-V 3.0 Server Consolidation Support Services
Widows Server 2012 R2 Hyper-V advances the power of server virtualization in key areas such as secure multitenancy, flexible infrastructure, cloud support, scalability and performance, and high availability. Progent's Microsoft-certified consultants can assist your company to take advantage of Hyper-V to install and manage virtual servers to reduce IT expenses and improve availability.
Cisco ASA Firewall integration Technical Support
Cisco ASA 5500-X Firewall On-site Support
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can help you to maintain your legacy PIX or Cisco ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, deploy, tune, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
24-Hour Active Directory Technical Support Services
Troubleshooting Active Directory
Microsoft Windows Enterprise Directory demands extensive practical experience to integrate efficiently across an enterprise. Progent’s Microsoft Premier engineers are experienced in planning, deploying, and supporting sophisticated Microsoft Enterprise Active Directory projects. Progent’s areas of expertise with Windows Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, dealing with residual legacy software configuration objects in production Active Directory environments, and fixing failed configurations of Active Directory and AD-integrated programs.
Microsoft Exchange 2003 Upgrade On-site Support
Exchange Server 2003 Upgrade Network Engineer
Progent's expert consultants can show you how to design and implement an efficient in-place Microsoft Exchange 2003 migration strategy that avoids productivity downtime, reduces long-term service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site migrations, Progent offers the experience to complete your project rapidly and economically. Progent's Exchange Server 2003 support, troubleshooting, and consulting services include expertise with the configuration of outside vendor enhancements of Exchange 2003 Server that are best aligned to your business needs.
Remote Support Services 24x7 Support
Onsite Support Remote Troubleshooting
For medium-size businesses who need IT support, Progent offers an array of alternatives including local service, on-line support, phone-based Call Center, 24x7 support with automatic system monitoring, emergency staffing, business relocation support, software programming, and professional consulting. For medium-size businesses in California or other regions covered by Progent's field engineers, Progent provides professional onsite support for solving network problems quickly and economically.
Android and Skype for Business integration Network Consulting
Android and Cisco Jabber Integration Services
Progent's veteran group of IT consultants and subject matter specialists have years of background providing online and onsite assistance for organizations of any size who want to incorporate Android phones into their IT networks so that mobile clients can be productive while on the go. Progent offers the breadth of know-how to resolve technical problems that span numerous manufacturers and that entail a mix of legacy and current technology. Progent provides cost-effective remote consulting to assist you with any facet of designing, implementing, managing and troubleshooting your BYOD solution. Progent can provide occasional support to assist you to resolve especially stubborn technical problems, or Progent can provide comprehensive project management support to help you complete major IT projects on time and within budget. Progent can help with local, cloud-based, or hybrid network environments and can provide support for all major operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or individual classes to help you manage and use Android phones efficiently.
Top Meraki Access Point Security IT Consultant
Meraki Traffic Shaping Online Consulting
Progent's Meraki Wi-Fi access point consultants offer remote and on-premises support services to help businesses of any size to plan, install, maintain, expand or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to configure and support Meraki-based wireless networks for environments that can range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco products such as Catalyst and Nexus switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security, manageability and availability for wired and wireless clients regardless of their mobility or device.
24 Hour Forefront Network Inspection System Troubleshooting
24/7 Network Consultant Microsoft Forefront TMG
Forefront TMG 2010 is based on the proven security capabilities of Microsoft ISA Server 2006 and offers a easily administered web gateway that delivers a one-server solution for a variety of security functions such as an multi-layer firewall, URL filtering, antimalware, intrusion protection, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security reporting capabilities, permits custom reporting generated by SQL Server, works with Active Directory to simplify authentication, and can be installed as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft-certified engineers can assist you to plan and execute test and production implementations; integrate Forefront Threat Management Gateway with Windows Server 2008, Active Directory, SQL Server, Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Meraki Switch and AP Network Consultant
Meraki Switch Consultants
Cisco's Meraki line of access and distribution switches are designed for sites ranging from branch offices to campuses. Progent's Cisco-certified consultants can provide cost-effective remote expertise to help your company to design and implement a productive network architecture that incorporates Meraki switches, streamline network administration with Meraki's cloud-based management tools, configure policies to ensure compliance, create and validate a disaster preparedness strategy, and troubleshoot technical issues associated with any facet of your Meraki deployment. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to build a cohesive networking infrastructure.
SCCM Troubleshooting Remote Support Services
SCCM Azure Integration Outsourcing
Configuration Manager automates software deployment and updating, streamlines security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs health reporting, enables secure self service, and delivers a common point of control for managing multi-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration specialists can help you with any aspect of designing, installing, operating and repairing a SCCM solution for local, cloud-based, or hybrid networks.
Windows 2012R2 Online Help
Microsoft Expert Windows Server 2012R2 Server Manager Integration Services
Progent's certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your company, develop test systems and rollout plans, optimize your infrastructure for local, multi-site, cloud-based, and hybrid datacenters, educate your IT support team, create an enterprise-wide security plan, streamline network management, help with application development, and build and test a DR/BC plan.
Support and Help System Center Operations Manager
Comprehensive Event Management Computer Consulting
Even if your business has a minimal computer support group and a limited technology budget, your information network can still have the same high reliability and performance that once needed a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified network consultants, the most recent system management products for 24x7 monitoring and alerts, and cost-effective service programs such as a help desk service to keep your vital network applications and servers operating.
Microsoft Operations Manager Computer Consultants
Comprehensive Event Management Computer Consultant
Small to middle size companies can now enjoy all the benefits of System Center Operations Manager and also have quick access to Progent’s Microsoft and Cisco certified network support professionals. With Progent's economically priced network support programs, mid-size businesses can select a basic co-sourcing package based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager to offer small and midsize business information systems enterprise-class reliability, security and performance.
Windows 10 Pilot Testing Help and Support
Windows 10 Engineers
Progent's Windows consulting experts can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any older version of Windows. Remote and on-premises assessment and upgrade support for Windows 10 provided by Progent's consultants include ROI analysis, project supervision, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, teleworker connectivity, security and compliance, streamlined provisioning and administration, infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and users, and post-migration consulting support.
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