Austin Teleworkers Configuration Consulting and Support
Voice/Video Conferencing Technology Consulting
Expanding your at-home workforce can have a significant effect on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Austin organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide services ranging from on demand guidance for helping you past occasional technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Austin, Texas organizations to with any facet of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Video Conferencing for Remote Workers
A wide selection of video conferencing platforms from leading vendors enable virtual meetings, video conferencing, chat, and content sharing for both onsite workers and teleworkers. Many organizations utilize a mix of products to accommodate their various partners and customers. Progent can help your organization to maintain your existing voice/video conferencing ecosystem and enhance the productivity of your remote workforce.
- Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can assist you to configure and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's group video phone platform for compatible iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 concurrent users for voice/video sessions. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference. To learn more about Progent's consulting services for Cisco Webex and for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities such as IP voice and video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist you to optimize your WAN infrastructure to run them.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Austin, Texas business, call
An index of content::
SCCM 2012 Policy Settings IT Consulting
SCCM 2012 Software Inventory Professionals
Progent's Microsoft-certified consultants can assist your business to prepare for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to Configuration Manager 2012 from a legacy change management platform or help you to modify your current SCCM 2012 environment to support your evolving business requirements. Also, Progent can help you to create a software foundation that extracts the most value from SCCM by providing advanced consulting support for associated Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
24-7 Microsoft Experts Technology Consulting Office 365 Gmail migration
Office 365 and iOS Network Engineer
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have some mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of planning, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365 solution is completed on time and within budget.
Service Database Onsite Technical Support
Best Microsoft and Cisco Authorized Expert Services Documentation Online Help
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by each consultant to each client. The discipline of detailing and archiving service activity results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Windows Server 2012 R2 Hyper-V Virtual Switch Network Consultants
Windows Server 2012R2 Hyper-V Technology Consulting
Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout strategies, optimize your network for local, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT management staff, develop a corporate-wide security plan, streamline network administration, help with creating applications, and generate and validate a DR/BC plan.
IT Consultant Cisco Firewalls
After Hours Network Consultant Cisco PIX Firewall
Cisco's PIX Series firewalls have been discontinued and Cisco may no longer support these devices. Progent continues to offer technical support for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can in addition help you determine whether to migrate to next generation firewall technology available from Cisco. Progent's Cisco technology experts can help you design and carry out an efficient upgrade to Cisco ASA 5500-X firewalls based on leading practices.
Office Wireless Consultant
Setup and Support Small Business Wireless
Progent’s wireless engineers can help small companies design, select, evaluate, install and support secure building-to-building wireless bridging products that integrate transparently into your existing network while offering a level of security that equals or excels wireline interfaces. Progent provides expertise in wireless network products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to identify and install the wireless link solutions that match your business needs.
Microsoft SQL Server Network Service
SQL Server Technology Consulting Services
SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast creation of cutting-edge high-end applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft technology, ensures you success in planning, installing and administering Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.
System Center 2016 and Office 365 Integration Consulting
Remote Support System Center 2016 Cloud Integration
Progent has over 10 years of background deploying, and supporting the key platforms that make up System Center and can help your organization to design, deploy, maintain, and repair your System Center 2012 R2 ecosystem to maximize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent can assist you to upgrade to the latest edition of Microsoft System Center from a previous release or from another datacenter management platform to deliver the benefits of best-in-class provisioning, centralized management, security, plus datacenter and critical application availability and performance monitoring.
NetApp MetroCluster and FlexPod Professionals
NetApp MetroCluster Switchover Specialist
Progent can provide enterprise customers the help of a certified NetApp consultant to deliver remote or on-premises expertise for NetApp's entire portfolio of SAN storage software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN storage deployments efficiently based on leading practices.
Exchange 2000 Server Upgrade IT Consultants
Upgrade Exchange 2000
Progent is among the most qualified information technology consulting companies for creating e-mail solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses derive all the advantages of Microsoft Exchange Server 2000 for typical scenarios including updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.
ProSight Automatic Patch Management Network Consultant
ProSight Windows Desktop Management On-site Support
ProSight LAN Watch is Progent’s server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital assets that drive your IT network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity.
Network Consultant Cisco Firepower 9300 Series Firewalls
Support and Help Cisco Firepower URL Filtering
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer unified control of modern cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to design and execute a smooth upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's security services to build and centrally manage IT environments that include local offices, data centers, private clouds and public clouds.
SCOM 2012 Fabric Monitoring Professionals
Datacenter Monitoring Remote Consulting
Progent's Microsoft-certified consulting experts have over 10 years of background designing, deploying, optimizing and fixing Microsoft SCOM environments and can provide organizations of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network fabric as well as both Microsoft and third-party applications and services. Also, Progent can deliver responsive online or onsite technical support to help you to fix critical problems detected by System Center 2012 Operations Manager.
Android and Barracuda integration Consultants
Android and Outlook integration Support and Setup
Progent's veteran team of IT consultants and subject matter experts have years of experience providing online and onsite support for businesses of any size who want to incorporate Android phones and tablets into their information networks so that users can work together while on the go. Progent offers the breadth of skills to resolve network issues that span numerous manufacturers and that represent a combination of legacy and up-to-date technology. Progent offers cost-effective online consulting to help you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to help you to resolve especially challenging technical issues, or Progent can provide comprehensive project management support to help you complete strategic IT projects on schedule and within budget. Progent can help with local, cloud-based, or hybrid networks and can provide support for operating systems, apps, management tools and network infrastructure. Progent also offers customized group or individual training sessions to show you how to manage and operate Android phones and tablets securely and productively.
High Availability Configuration
Microsoft Certified SCVMM 2012 Virtual Switch Remote Support Services
Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help your company to upgrade from an earlier release of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and troubleshoot your current SCVMM ecosystem to make sure you get the highest possible business value.
Ransomware Recovery Consulting Services
Small Business Network Management Services Professional
Progent's ProSight portfolio of managed IT services are geared to provide businesses who have minimal in-house IT administration and support teams with low-cost help from world-class management tools and consulting experts. Benefits of the ProSight line of managed services include flat-rate network maintenance expenses, smart automation of common administrative processes, ongoing absorption of new information technology, graceful migration from older systems to up-to-date solutions, close alignment of information technology with strategic goals, access to seasoned IT consultants, and allowing management to focus on business instead of fast-evolving network technology.
Top Rated Meraki Dashboard Support
Meraki Air Marshal Troubleshooting
Progent's Meraki Wi-Fi access point experts offer online and on-premises support to assist organizations of all sizes to design, deploy, maintain, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to set up and manage Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive ecosystem that delivers identical access, responsiveness, security, manageability and availability for wired and wireless users irrespective of their mobility or computing device.
Remote SMS Upgrade Information Technology Consulting
SMS Server Migration Support and Setup
Progent’s Microsoft certified consultants provide small and mid-size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to install critical software rapidly and automatically to appropriate users, reduce software expense and stay compliant by understanding patterns of usage, improve Windows security by increasing your knowledge of vulnerability and by delivering critical updates, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational costs by efficiently utilizing the management functions incorporated into Windows. Progent’s SMS engineers can help you use SMS effectively for automated software and application deployment, security patch control, and asset tracking management including program and hardware inventory.
macOS and Windows integration Setup and Support
Apple Mac with Windows integration Help and Support
Progent's support specialists in Mac and Microsoft Windows technology can show you how to combine Apple Macintosh and Windows systems into cohesive environments with resource sharing and collaboration functionality. Allowing efficient cooperation among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows requires extensive knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's background in Windows and Apple consulting makes it possible to provide expert support to companies that rely on these platforms to keep their competitive advantage. Progent's consultants can also assist your business to interface Apple's iPhones and iPads with your Windows environment.
Consulting Services Lync Server 2013 Front End Pool Pairing
Microsoft Lync Server Instant Messaging Online Consulting
Lync 2010 supports IM, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Office 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's certified unified communications experts can provide remote and onsite support services to help you to maintain and troubleshoot your current Lync Server 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist your organization to design and execute an efficient Skype for Business migration.
Top Microsoft LCS Server Consulting
Live Communications Server 2007 Consultants
Microsoft Office Communications Server provides Instant Messaging and Real Presence in a scalable, world-class solution offering advanced protection, transparent integration with additional Microsoft products, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and elevated business efficiencies, increased individual productivity, and better intellectual property protection with this easy-to-manage, fault-tolerant IM platform. Successful implementations of Microsoft Office Communications Server require extensive planning and thought before installation. Progent's Microsoft-certified professionals can deliver the expertise necessary to realize all the benefits of Microsoft Office Communications Server throughout your entire organization.
Apple Mac and Windows Outsourcing
Apple Mac and Windows On-site Technical Support
Progent's service specialists in Mac and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows systems into cohesive networks with resource sharing and workgroup support. Allowing efficient co-existence among a mix of servers and desktops powered by Mac OS and Windows calls for extensive knowledge of and background with Mac and Windows products. Progent's background in Windows and Macintosh consulting makes it possible to provide expert support to businesses that depend on these platforms to keep their competitive advantage. Progent's consultants can also help you to interface Apple's iPhones and iPads with your Windows environment.
Top Rated Technical Support Windows Server 2008 DirectAccess
Biggest Windows Server 2008 Active Directory Remote Technical Support
Windows Server 2008 R2 features high levels of speed, protection, availability, expandability, and flexibility that improve productivity of on-site, branch office, and mobile users. Progent's network professionals can deliver cost-effective online consulting, technical support, and education services to assist your company to design, implement, and maintain Windows Server 2008 R2 to add significant strategic value to your network.
Internet Service Provider Selection Specialists
Consult Comcast Business Class Cable Internet
Progent can provide the cost-effective services of online Internet connectivity experts to help your organization to evaluate or enhance your Internet services so your Internet connectivity solution matches your business needs. Support services provided by Progent include evaluation of your existing bandwidth utilization, vendor and service plan analysis and selection, network provisioning, and overseeing a smooth move to a different ISP and/or service plan. Provisioning can include optimizing existing routers and switches and configuring new ones, implementing firewalls, and designing dependable BGP architectures.
Consultant Citrix FlexCast
Citrix Desktop Studio Network Engineer
For Windows desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop expert who can help your company to plan a XenDesktop environment that improves the business value of your IT system; configure XenDesktop software with your physical and virtual servers, end-user devices, and printers; migrate your older virtual desktop software to the latest versions of XenDesktop; and provide advanced online technical support. Progent can also train your IT staff to adhere to industry leading practices to maintain XenDesktop efficiently.
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