Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware needs time to steal its way across a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT personnel are likely to be slower to recognize a penetration and are less able to organize a rapid and coordinated defense. The more lateral progress ransomware can achieve within a target's system, the longer it will require to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist you to carry out the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist organizations in the Austin metro area to identify and isolate breached servers and endpoints and guard undamaged resources from being penetrated.
If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Austin
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated recovery almost impossible and basically sets the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a ransom fee in exchange for the decryption tools required to recover encrypted files. Ransomware attacks also attempt to exfiltrate information and TAs demand an additional payment for not posting this information on the dark web. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a big problem according to the sensitivity of the stolen information.
The recovery work subsequent to ransomware penetration involves several distinct phases, most of which can proceed in parallel if the recovery team has enough members with the required skill sets.
- Containment: This urgent initial step requires blocking the lateral progress of the attack across your network. The longer a ransomware attack is allowed to go unrestricted, the longer and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of cutting off infected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
- System continuity: This covers bringing back the network to a minimal acceptable level of capability with the least downtime. This effort is usually the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and protected endpoint access management. Progent's recovery team uses advanced collaboration platforms to organize the complicated restoration process. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's management and IT staff to prioritize tasks and to put critical resources on line again as fast as feasible.
- Data restoration: The work required to recover files damaged by a ransomware attack depends on the condition of the systems, the number of files that are affected, and what restore techniques are needed. Ransomware assaults can destroy critical databases which, if not properly closed, may need to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other business-critical applications are powered by SQL Server. Often some detective work could be needed to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may have survived on employees' desktop computers and notebooks that were off line during the ransomware attack.
- Setting up modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the advantages of the identical AV tools used by some of the world's biggest enterprises including Netflix, Visa, and Salesforce. By delivering real-time malware blocking, classification, containment, recovery and forensics in one integrated platform, Progent's ASM reduces total cost of ownership, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if any. Services include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; acquiring, learning, and using the decryption tool; troubleshooting failed files; creating a pristine environment; remapping and reconnecting datastores to match exactly their pre-attack state; and recovering computers and services.
- Forensics: This activity involves learning the ransomware assault's storyline across the targeted network from start to finish. This history of the way a ransomware assault progressed within the network assists your IT staff to assess the damage and highlights weaknesses in security policies or work habits that should be rectified to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensics is typically given a high priority by the insurance carrier. Because forensics can be time consuming, it is essential that other key activities such as operational continuity are pursued in parallel. Progent has an extensive roster of IT and data security experts with the skills required to carry out the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent has provided online and onsite IT services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This broad array of expertise allows Progent to identify and consolidate the undamaged pieces of your information system after a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has collaborated with leading insurance carriers including Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware System Restoration Consulting in Austin
For ransomware cleanup services in the Austin area, call Progent at 800-462-8800 or visit Contact Progent.