Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when IT personnel are likely to take longer to recognize a penetration and are less able to organize a quick and forceful defense. The more lateral movement ransomware is able to make inside a target's network, the longer it takes to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can assist businesses in the Austin area to locate and isolate infected servers and endpoints and protect clean assets from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Austin
Modern variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any available system restores. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment for the decryptors needed to unlock scrambled files. Ransomware assaults also try to exfiltrate information and TAs require an extra settlement for not posting this data on the dark web. Even if you are able to restore your network to a tolerable date in time, exfiltration can pose a big issue according to the sensitivity of the downloaded data.

The restoration work after a ransomware attack involves several crucial phases, the majority of which can be performed in parallel if the recovery team has enough members with the required experience.

  • Containment: This time-critical initial response involves blocking the lateral progress of the attack within your IT system. The more time a ransomware attack is permitted to run unchecked, the more complex and more expensive the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes include cutting off infected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic useful degree of functionality with the least delay. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business applications, network architecture, and protected endpoint access management. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the multi-faceted restoration effort. Progent understands the urgency of working rapidly, tirelessly, and in concert with a client's management and IT group to prioritize tasks and to put essential services back online as quickly as feasible.
  • Data restoration: The work necessary to recover files damaged by a ransomware attack depends on the state of the network, how many files are encrypted, and what recovery methods are needed. Ransomware attacks can destroy critical databases which, if not gracefully closed, might need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other mission-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and notebooks that were off line at the time of the ransomware attack.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight ASM gives small and medium-sized businesses the advantages of the same AV tools implemented by some of the world's biggest corporations such as Netflix, Citi, and Salesforce. By providing in-line malware filtering, detection, mitigation, repair and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines management, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; receiving, learning, and using the decryptor utility; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack condition; and reprovisioning machines and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's storyline across the targeted network from start to finish. This audit trail of the way a ransomware assault travelled within the network assists your IT staff to evaluate the damage and highlights vulnerabilities in security policies or work habits that need to be rectified to avoid later breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensic analysis is commonly assigned a top priority by the insurance carrier. Since forensics can be time consuming, it is essential that other key activities like operational continuity are pursued in parallel. Progent maintains a large roster of IT and data security professionals with the knowledge and experience required to carry out activities for containment, business continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered online and on-premises network services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes professionals who have been awarded advanced certifications in foundation technologies including Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This breadth of expertise gives Progent the ability to salvage and integrate the undamaged parts of your information system after a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has collaborated with top insurance providers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Austin
For ransomware system recovery expertise in the Austin area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent can show you how to plan, configure, manage, and troubleshoot a viable Wi-Fi LAN architecture, recommend sensible hardware and software, and configure wireless access points, bridges, radio antennas, wireless controllers, and various wireless products. Progent can also help you create a complete 802.11ac wireless network security plan that is well integrated with the security strategy for your entire corporate network.

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    If your business does not require immediate remote support but expects to need technical services with your information system in the near future, you can conserve time and expenses and ensure that the appropriate expertise will be ready when you need it by getting in touch with a Progent sales agent and registering as a customer. For details, phone 800-993-9400 or send email to information@progent.com.

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  • CIO IT Consultant
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    Progent can provide small companies with an IT management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you integrate appropriate IT products to enhance business operations so they align more closely with your corporate objectives. Your company can create and install a well thought out IT plan without absorbing the cost of a full-time Chief Information Officer.

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  • Network Consultants Home Based Jobs
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    Progent is seeking a range of on-staff workers such as motivated MCSEs; network experts who have Cisco CCDP or CCIE certification; and specialists in advanced system architecture with backgrounds in mobile connectivity, wireless networking, non-stop environments, disaster recovery planning, data preservation, and VMware technology. Progent is also seeking desktop support experts, off-site troubleshooting professionals, and CISSP or CISA accredited security professionals. We are also hiring experienced managers able to operate effectively in our high-growth, virtual office model. Progent works with freelance professionals who have proven expertise and field background in important information technology areas beyond our main service focus. Progent's Experts Group employs independent consultants who offer consulting and development services for strategic solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth knowledge of popular platforms such as Linux derivatives, Macintosh, or Solaris, or can provide expert skills in technologies like telecommunications, web design, EDI, web commerce, or dbm programming. Independent contractors certified by Progent cooperate with Progent's in-house consultants to deliver end-to-end IT services for small and midsize business networks.

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  • 24-7 Desktop Technology Computer Network Specialists
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    Progent offers a broad range of affordable services to help you to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can offer onsite or online assistance for single machines or notebooks or help you to plan and carry out a large-scale migration to new or updated OS software and business applications. Progent can also supply engineers and technicians to assist your company to plan for and implement an office relocation or consolidation designed to cause the least possible interruption to your business.

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