Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT personnel are likely to be slower to recognize a breach and are less able to organize a quick and forceful response. The more lateral movement ransomware is able to manage within a victim's system, the longer it will require to restore core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can help organizations in the Austin metro area to locate and quarantine breached devices and protect clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Austin
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible backups. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom fee in exchange for the decryption tools required to recover scrambled files. Ransomware attacks also try to exfiltrate files and hackers demand an extra settlement in exchange for not publishing this information or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can be a big issue depending on the sensitivity of the downloaded data.

The restoration work after a ransomware attack involves several distinct stages, most of which can be performed in parallel if the response workgroup has enough people with the necessary experience.

  • Containment: This urgent first step requires arresting the lateral spread of ransomware within your network. The more time a ransomware assault is allowed to run unchecked, the longer and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities consist of isolating affected endpoint devices from the network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the network to a basic useful level of capability with the least delay. This effort is typically the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and safe endpoint access. Progent's ransomware recovery team uses advanced workgroup platforms to coordinate the complex recovery process. Progent appreciates the urgency of working rapidly, continuously, and in unison with a client's management and network support group to prioritize tasks and to put vital services back online as fast as feasible.
  • Data restoration: The work required to restore files damaged by a ransomware attack depends on the state of the systems, the number of files that are encrypted, and what restore methods are needed. Ransomware assaults can take down pivotal databases which, if not carefully closed, might have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be required to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and notebooks that were off line at the time of the ransomware attack.
  • Setting up modern antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the identical anti-virus technology used by many of the world's biggest corporations including Walmart, Visa, and NASDAQ. By providing real-time malware filtering, classification, containment, recovery and analysis in one integrated platform, Progent's Active Security Monitoring cuts TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Activities include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting drives to match precisely their pre-encryption condition; and restoring physical and virtual devices and services.
  • Forensics: This process involves uncovering the ransomware assault's progress across the network from beginning to end. This audit trail of how a ransomware attack progressed within the network helps you to assess the impact and highlights shortcomings in policies or processes that need to be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensic analysis is typically assigned a top priority by the insurance provider. Because forensics can take time, it is essential that other important activities like operational continuity are executed concurrently. Progent maintains an extensive roster of IT and data security experts with the skills needed to carry out the work of containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided online and on-premises IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have been awarded advanced certifications in core technology platforms such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP applications. This breadth of skills allows Progent to salvage and integrate the surviving parts of your IT environment following a ransomware attack and rebuild them rapidly into an operational network. Progent has collaborated with top cyber insurance carriers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Austin
For ransomware recovery services in the Austin metro area, call Progent at 800-462-8800 or see Contact Progent.



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  • VMware Private Cloud Professional
    VMware vRealize Orchestrator vRO Specialist

    Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, deploy, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery.

  • Remote Data Backup and Recovery Service Technical Support Top Offsite DPM Managed Backup Service Consulting Services
  • Remote Troubleshooting Windows Server 2022 Hybrid Integration Urgent Windows Server 2022 High Availability Support and Integration

  • scom 2016 Nano Server integration Online Troubleshooting
    scom 2016 Office 365 integration Support and Integration

    System Center 2016 Operations Manager helps to ensure top performance and dependable uptime for critical applications by providing unified, mixed-platform tracking of IT resources deployed throughout local datacenters and cloud environments. Progent's consulting team can provide world-class remote and onsite expertise to assist organizations of any size to plan, implement, optimize, enhance and repair Operations Manager 2016 solutions. Progent can assist you to move to SCOM 2016 from earlier releases or from other monitoring platforms, or combine multiple monitoring systems into a unified IT management solution. Progent can also help you expand your Operations Manager 2016 scope to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.

  • Ryuk Ransomware Hot Line Travis County Texas Austin, TX Lockbit Ransomware Hot Line
  • SCCM 2012 Site Hierarchy Design Online Technical Support 24-7 SCCM 2012 Application Deployment IT Consulting

  • CCNP Expert Certified Wi-Fi IP phone integration Technology Consulting Services
    802.11ac Migration IT Consultant

    Progent's Cisco-certified wireless integration consultants can assist organizations to deploy, manage, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

  • SMB Managed Backup Services Consultants Backup Management Outsourcing Engineer
  • SQL Server 2012 Migration IT Consultants SQL Server 2012 IT Consultants
  • SQL Server 2012 Migration Online Support Consultants SQL Server Configuration Manager
  • Security Evaluation Austin-Bergstrom Airport AUS Austin-Bergstrom Airport AUS CISSP information Systems Audit
  • Services Hybrid cloud Amazon AWS hybrid cloud solutions Specialist
  • SharePoint 2003 Network Engineer SharePoint Server 2003 Online Troubleshooting
  • Small Business Computer Consulting Microsoft Partner Top Microsoft Certified Partner Network Repair Service

  • 24/7 Palo Alto Networks Consulting Services
    Trend Micro Security Consultancies

    Progent provides small and mid-size businesses professional support for Intrusion Protection products and IPsec VPN technology from leading firewall and Virtual Private Network security companies including Check Point Software, Juniper, and Symantec. Progent can help you design a comprehensive security strategy and select appropriate technologies from a variety of suppliers to achieve your security goals while staying within your budget restraints.

  • Small Offices Small Business Outsourcing Small Office Server Migration Specialists
  • Solaris Online Implementation Support Sun Solaris Remote Consulting

  • 24-Hour Altaro O365 OneDrive Backup IT Consulting
    Consultant Altaro Office 365 Backup

    Progent is an Altaro partner and can plan and manage a deployment of Altaro O365 Backup to preserve your Office 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.

  • Specialist Exchange Server 2016 Upgrade Planning Exchange 2016 Migration Planning Online Consulting
  • Specialists Multi-factor Authentication Duo Multi-factor Authentication Technical Support
  • Supplemental IT Support Staffing Services Consulting Austin Texas Supplemental Staffing Support Services Consulting Expertise Austin
  • Support and Setup Ubuntu Linux, Sun Solaris, UNIX Austin, TX Setup and Support Red Hat Linux, Solaris, UNIX Austin-Bergstrom Airport AUS, United States
  • Technology Professional Microsoft Windows 11 Snap Groups Windows 11 Virtual Desktop Help and Support
  • Telecommuter Services Troubleshooting Telecommuter Integration Information Technology Consulting

  • Cisco ASA and VMware Consultant
    Cisco Adaptive Security Device Manager Consulting

    Progentís certified Cisco IT security consultants provide high-level PIX and ASA Firewall consulting services covering infrastructure design, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack defense, and secure access services. Ranging from compact, plug-and-play desktop appliances for small and home businesses to scalable enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls provide advanced protection, performance, and excellent reliability for network environments of any size. PIX and ASA Firewalls are based on a hardened, specially designed platform, eliminating common OS-specific security holes.

  • Telecommuting Jobs Cisco CCIE Security Support Travis County Texas, U.S.A. Virtual Office Job Cisco CCIE VoIP Engineer Travis County Texas
  • Top Consulting Services CISSP Certified Security Manager CISSP Certified Security Consultant
  • Top Windows Knowledge Transfer Router Training
  • Travis County Texas Remote Workforce Consultants in Austin - Cybersecurity Solutions Guidance At Home Workers Austin Consulting Services - Security Systems Consulting and Support Services Austin Texas
  • Travis County Texas, USA 24x7 Telecommuters Consulting and Support Services in Austin - Voice/Video Conferencing Solutions Consulting Experts Urgent Work at Home Employees Austin Consulting - Video Conferencing Systems Guidance Travis County Texas
  • Troubleshooting Cisco Catalyst Wi-Fi 6 AP Management Online Support Catalyst Wi-Fi 6 WAP
  • UNIX, Windows Services 24 Hour Solaris with Windows Consulting Services
  • Austin WannaCry Crypto-Ransomware Cleanup Austin, Travis County
  • Ubiquiti UniFi XG switch Consultant Services Consultant Ubiquiti UniFi WiFi AP
  • Austin Maze Ransomware Rollback Austin, TX
  • Urgent Security Firms Network Security Bulletins Security Threat Bulletins Cybersecurity Group

  • Support Windows and Linux
    Linux, Windows Consultant

    If your company network combines Linux-based products technology with MS Windows, Progent can help you to incorporate your computers into a unified network that permits all your OS platforms to coexist for simple administration, transparent information exchange, high dependability, superior throughput, and tight protection. Progent's Linux and Microsoft Windows coexistence assistance services feature network architecture integration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical support and repair, in-person technical support, and Helpdesk services.

  • VMM Database Remote Troubleshooting SCVMM 2012 Templates Engineer
  • Wave 2 Wi-Fi controller Consultants 9800-40 wireless controller IT Consultant
  • Windows 10 Consultancy Top Microsoft Windows 10 Evaluation Specialist
  • Windows 7 Integration Configuration Windows 7 Evaluation Support and Help
  • Windows Server 2008 R2 Integration Services Largest Windows Server 2008 R2 Outsourcing
  • Windows Server 2008 R2 Onsite Technical Support Support and Integration Windows Server 2008 Active Directory
  • Windows Server 2012 R2 Data Deduplication Network Consultant Consulting Services Windows Server 2012 R2 Private Cloud
  • Windows Server 2012 R2 Security Computer Consulting Windows Server 2012 R2 Multitenancy Online Support
  • Windows Server 2022 with Linux Network Consultants Microsoft Certified Partner Windows Server 2022 Secured-core server Remote Troubleshooting

  • Microsoft BI Stack Contract Programming Firm
    FRx Reports Integration Firm

    Progent offers online and onsite expertise to assist you with any phase of BI reporting from troubleshooting or modernizing applications to planning and deploying a comprehensive BI solution. Progent's management reporting experts can assist your company to maintain your existing reporting system, help you to migrate reports from an outdated reporting product to a modern one, and provide as-needed online training tailored to your individual requirements. Progentís business reporting professionals can provide experience in the leading business analytics reporting tools including Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

  • Windows, Linux, UNIX, Solaris Professional Windows, Linux, UNIX, Solaris Configuration
  • Work at Home Employees Austin Consulting - Cloud Technology Expertise Austin Texas Austin, TX Open Now Offsite Workforce Guidance near Austin - Cloud Technology Consulting Experts
  • XTML Development Firms Integration Firm Web Commerce
  • network asset documentation management Professionals 24 Hour Engineers certificate expiration management

  • Catalyst Switch IOS-XR IT Services
    Consultant Services Catalyst Ethernet Switch

    Progent's Cisco-certified CCIE experts can assist organization to configure, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also assist your business to enhance the security and compliance of Catalyst switches and move smoothly from outdated switches to current devices.

  • Austin Snatch Crypto-Ransomware Data-Recovery Travis County Texas
  • wi-fi controller IT Consultant Consultants 9800-80 wireless controller
  • wireless IP phone upgrades Support and Help Aironet 1700 Access Point Professional
  • wireless IP phones and Meraki APs Computer Consultants Support Services wireless IP phones and Cisco Unified Communications Manager

  • Small Business Network Consulting Consultant Rates
    Computer Specialists Consultant Prices

    Progent's pricing model is to charge for remote support and on-premises help per minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • wireless IP phones and Meraki APs Support and Setup wireless VoIP phones and Meraki APs Network Consultant

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