Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT personnel may take longer to recognize a break-in and are less able to organize a rapid and forceful response. The more lateral progress ransomware is able to make inside a victim's network, the more time it takes to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Austin metro area to locate and quarantine breached devices and guard undamaged resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Austin
Current variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement payment for the decryption tools needed to unlock encrypted files. Ransomware assaults also attempt to exfiltrate information and TAs demand an additional ransom for not posting this data or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a major problem according to the sensitivity of the downloaded data.

The recovery process after a ransomware penetration involves several distinct phases, most of which can be performed concurrently if the recovery workgroup has enough members with the necessary experience.

  • Containment: This time-critical first response involves arresting the lateral progress of the attack across your network. The more time a ransomware attack is allowed to go unchecked, the more complex and more expensive the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment activities include isolating affected endpoints from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a basic acceptable degree of functionality with the shortest possible delay. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and secure endpoint access. Progent's ransomware recovery team uses advanced collaboration tools to coordinate the multi-faceted recovery process. Progent understands the urgency of working rapidly, continuously, and in unison with a client's managers and IT staff to prioritize tasks and to get essential services back online as fast as feasible.
  • Data restoration: The work necessary to recover data damaged by a ransomware attack varies according to the state of the systems, the number of files that are affected, and which recovery techniques are required. Ransomware assaults can take down pivotal databases which, if not carefully shut down, may need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications depend on SQL Server. Some detective work may be required to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and laptops that were not connected during the attack. Progent's Altaro VM Backup experts can help you to deploy immutable backup for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including root users. This adds an extra level of protection and restoration ability in case of a successful ransomware attack.
  • Deploying modern AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the same anti-virus tools implemented by many of the world's largest enterprises including Netflix, Citi, and Salesforce. By providing in-line malware filtering, identification, mitigation, restoration and forensics in a single integrated platform, ProSight Active Security Monitoring cuts TCO, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if any. Services include determining the type of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the insurance provider; negotiating a settlement amount and schedule with the hacker; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; receiving, reviewing, and operating the decryptor utility; debugging failed files; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-encryption state; and reprovisioning machines and services.
  • Forensic analysis: This process involves learning the ransomware attack's storyline across the targeted network from start to finish. This audit trail of how a ransomware attack travelled through the network assists you to evaluate the damage and highlights weaknesses in policies or work habits that need to be corrected to prevent future breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensic analysis is commonly assigned a top priority by the insurance carrier. Since forensics can be time consuming, it is critical that other key recovery processes such as business resumption are executed in parallel. Progent has an extensive roster of IT and cybersecurity professionals with the skills needed to perform the work of containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and on-premises network services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in foundation technologies including Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning applications. This broad array of expertise allows Progent to identify and consolidate the undamaged parts of your information system after a ransomware attack and reconstruct them quickly into a functioning system. Progent has worked with top insurance providers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Services in Austin
For ransomware recovery consulting in the Austin area, phone Progent at 800-462-8800 or go to Contact Progent.

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