Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT personnel are likely to be slower to recognize a penetration and are less able to organize a rapid and coordinated defense. The more lateral progress ransomware can achieve within a target's system, the longer it will require to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to carry out the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist organizations in the Austin metro area to identify and isolate breached servers and endpoints and guard undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Austin
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated recovery almost impossible and basically sets the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a ransom fee in exchange for the decryption tools required to recover encrypted files. Ransomware attacks also attempt to exfiltrate information and TAs demand an additional payment for not posting this information on the dark web. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a big problem according to the sensitivity of the stolen information.

The recovery work subsequent to ransomware penetration involves several distinct phases, most of which can proceed in parallel if the recovery team has enough members with the required skill sets.

  • Containment: This urgent initial step requires blocking the lateral progress of the attack across your network. The longer a ransomware attack is allowed to go unrestricted, the longer and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of cutting off infected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the network to a minimal acceptable level of capability with the least downtime. This effort is usually the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and protected endpoint access management. Progent's recovery team uses advanced collaboration platforms to organize the complicated restoration process. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's management and IT staff to prioritize tasks and to put critical resources on line again as fast as feasible.
  • Data restoration: The work required to recover files damaged by a ransomware attack depends on the condition of the systems, the number of files that are affected, and what restore techniques are needed. Ransomware assaults can destroy critical databases which, if not properly closed, may need to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other business-critical applications are powered by SQL Server. Often some detective work could be needed to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may have survived on employees' desktop computers and notebooks that were off line during the ransomware attack.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the advantages of the identical AV tools used by some of the world's biggest enterprises including Netflix, Visa, and Salesforce. By delivering real-time malware blocking, classification, containment, recovery and forensics in one integrated platform, Progent's ASM reduces total cost of ownership, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if any. Services include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; acquiring, learning, and using the decryption tool; troubleshooting failed files; creating a pristine environment; remapping and reconnecting datastores to match exactly their pre-attack state; and recovering computers and services.
  • Forensics: This activity involves learning the ransomware assault's storyline across the targeted network from start to finish. This history of the way a ransomware assault progressed within the network assists your IT staff to assess the damage and highlights weaknesses in security policies or work habits that should be rectified to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensics is typically given a high priority by the insurance carrier. Because forensics can be time consuming, it is essential that other key activities such as operational continuity are pursued in parallel. Progent has an extensive roster of IT and data security experts with the skills required to carry out the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This broad array of expertise allows Progent to identify and consolidate the undamaged pieces of your information system after a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has collaborated with leading insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Austin
For ransomware cleanup services in the Austin area, call Progent at 800-462-8800 or visit Contact Progent.

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    Systems Management Server provides extra capability for change and configuration management of Windows-based systems via SMS Feature Packs. Feature Packs lower the net operational expense of managing and configuring software products by making it simpler to install system images, manage mobile computers, and run management tools. In addition to advising you about techniques to cut management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and perform IT projects that cover processes that Feature Packs are intended to streamline. Progent's migration and update services can lower spending and reduce business disruption as you transition to new operating systems and applications. Progent's wireless engineers can help you develop sensible procedures and standards to manage handheld computers and smart mobile communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security plan that includes policies, processes and technologies to keep your IT network safe.

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  • System Center 2016 and Windows Server 2016 Support Outsourcing After Hours System Center 2016 Troubleshooting Technical Support
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  • Private Cloud Virtual Datacenter Hosting Consultant
    Virtual Machine Hosting Consultant Services

    Progent's ProSight Virtual Hosting service offers proven virtual server technology, a world-class data center facility, and the technical support expertise of Progent's Microsoft-certified consulting group to provide small companies with a comprehensive information technology outsourcing alternative that enhances network availability and protection, eliminates management distraction, and cuts costs. With Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and key business application servers hosted in a safe and fault tolerant facility on a high-performance, high-availability virtual server set up and supported by Progent's network service professionals.

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  • 24-7 Online Consulting Internet Security and Acceleration Server
    Network Consulting Internet Security and Acceleration Server

    Progent's certified ISA Server consulting experts have extensive experience creating Microsoft-based security designs for IT networks with multiple sites, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small company design and implement an installation of Microsoft ISA Server 2004 that meets your IT protection needs without limiting your network.

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  • IT Outsourcing Advantages Whitepaper
    White Papers IT Outsourcing Examples

    Progent's IT outsourcing packages offer budget-friendly computer support for medium-size organizations. Whether it includes planning system architecture, creating an internal Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your network, or building an on-line eCommerce application, outsourcing your network technical services can smooth out expenses and minimize risks, allowing network service budgets to increase in a more moderate and manageable manner than is possible by amassing a bulky, all-purpose internal IT staff. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and highly available system foundation for your critical Windows-based applications including Windows Server 2008, Microsoft Exchange Server 2007, and SQL Server.

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  • Two-factor Authentication Consulting Duo Multi-factor Authentication Troubleshooting
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  • Exchange 2007 Edge Server IT Consulting
    Microsoft Exchange 2007 Consultant

    Progent's expert support team can help you define and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes network downtime, reduces ongoing support requirements, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-location migrations, Progent offers the background to finish your move quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the design of unified messaging implementations powered by Microsoft Exchange 2007 Server.

  • Virtualization Technology Professional Server Management Services
  • Windows Server 2022 Hotpatching Information Technology Consulting Windows Server 2022 Hotpatching Support and Setup
  • Windows Server 2022 Hybrid Configuration Technology Consulting Services Integration Windows Server 2022 and SCOM
  • Wireless EMail Online Help Consulting Services Blackberry

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