Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT personnel are likely to take longer to recognize a break-in and are least able to organize a quick and forceful response. The more lateral movement ransomware is able to make within a victim's network, the more time it takes to recover core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware expert can assist organizations in the Austin metro area to identify and isolate breached servers and endpoints and protect undamaged assets from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Austin
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration nearly impossible and basically throws the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom fee in exchange for the decryption tools required to unlock encrypted data. Ransomware attacks also attempt to exfiltrate information and hackers demand an extra payment in exchange for not publishing this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a big problem depending on the sensitivity of the stolen information.

The recovery process subsequent to ransomware attack has a number of distinct phases, the majority of which can be performed in parallel if the response team has a sufficient number of people with the required experience.

  • Containment: This time-critical first step involves arresting the lateral spread of ransomware within your network. The longer a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities include isolating infected endpoint devices from the network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic acceptable degree of functionality with the least downtime. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and line-of-business apps, network topology, and secure endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complicated restoration process. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's management and network support group to prioritize activity and to put vital services on line again as fast as feasible.
  • Data recovery: The work required to restore files impacted by a ransomware assault varies according to the state of the systems, the number of files that are encrypted, and which recovery methods are needed. Ransomware attacks can take down pivotal databases which, if not properly shut down, may need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be needed to find clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were not connected at the time of the attack.
  • Implementing advanced AV/ransomware protection: Progent's ProSight ASM offers small and medium-sized businesses the benefits of the identical AV technology deployed by many of the world's biggest corporations including Walmart, Citi, and Salesforce. By providing real-time malware blocking, classification, mitigation, restoration and analysis in one integrated platform, Progent's ASM cuts TCO, simplifies administration, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance carrier, if there is one. Services include determining the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the victim and the insurance provider; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and using the decryptor tool; debugging failed files; creating a pristine environment; remapping and connecting datastores to match precisely their pre-encryption condition; and reprovisioning computers and services.
  • Forensics: This process involves learning the ransomware assault's progress across the network from start to finish. This audit trail of how a ransomware assault travelled within the network assists you to evaluate the damage and highlights gaps in policies or processes that should be rectified to avoid future breaches. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensics is commonly assigned a high priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is essential that other important activities like business continuity are performed in parallel. Progent maintains an extensive team of information technology and security experts with the knowledge and experience required to perform activities for containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in core technologies including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning application software. This broad array of expertise allows Progent to salvage and consolidate the undamaged pieces of your IT environment after a ransomware attack and reconstruct them rapidly into a viable system. Progent has collaborated with top cyber insurance carriers like Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Austin
For ransomware system recovery consulting services in the Austin area, phone Progent at 800-462-8800 or go to Contact Progent.



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