Expanding your telecommuter workforce may have a major impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Austin organization to select the appropriate technologies and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide services that go from on demand expertise for helping you over occasional IT bottlenecks to full project management to help you carry out business-critical tasks.

Progent's consultants can help Austin, Texas businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, data security, backup/restore solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed to support an at-home work environment can be especially complex if you must accommodate a combination of worker-owned hardware like desktop computers and laptops, routers, and Wi-Fi appliances from various vendors and with a mix of OS software and firmware releases. Progent's experience delivering online support for both legacy and current IT products in virtual office solutions allows you to make efficient use of your available network infrastructure and offers ready access to top-tire consultants for making necessary updates. Support services available from Progent to help you to implement a high-functioning telecommuting infrastructure include:

  • Virtual Private Network connectivity makes it possible to establish a safe tunnel for authorized remote employees to use IT assets situated at your company data center or in a public cloud. Progent's consultants can assist you to deploy and manage VPN access between your teleworkers and your key network resources by providing online VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your telecommuters to utilize Cisco's AnyConnect software to provide secure VPN tunneling for a broad selection of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and interact with a remote computer's desktop. This gives network managers substantial control over the digital ecosystem of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home computer networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewalls. Progent can provide expert remote support for deploying routers from a variety of manufacturers. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, typically supporting families and guests, are frequently utilized by at-home employees to access their router for work. This can cause throughput as well as security issues. Progent can assist you to resolve these problems by delivering expertise that include Aironet configuration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet access methods impact the speed and availability of connections between telecommuters and the corporate network. Mission-critical applications might require backup Internet access in the event the primary connection fails. Progent offers guidance for identifying Internet service providers, picking sensible service offerings, and configuring redundant Internet access. See Internet connectivity solutions.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Austin, Texas organization, call 1-800-993-9400 or refer to Contact Progent.