Expanding your at-home workforce can have a significant impact on network architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Austin organization to pick the right tools and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns top business value. Progent offers support services that go from on demand guidance for getting you past occasional IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Austin, Texas businesses to with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Network Infrastructure for Telecommuters
Setting up the network infrastructure required to support an at-home work environment can be especially complex if you have to accommodate a mix of worker-owned hardware such as PCs and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing online help for both outdated as well as current technologies in virtual office venues allows you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for implement necessary upgrades. Support services available from Progent to assist your company to create a high-functioning telecommuting infrastructure include:

  • Virtual Private Network (VPN) technology allows you to establish a secure tunnel for authorized remote workers to use IT assets situated at your company data center or in the cloud. Progent can assist you to deploy and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your telecommuters to set up Cisco's popular AnyConnect software to provide secure VPN connections for a broad range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products enable an at-home worker to view and interact with a data center computer's desktop. This technology gives network managers significant control over the digital ecosystem of at-home employees and ensures them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent can provide top-tier remote consulting for setting up routers from a range of manufacturers. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, typically supporting families and guests, are frequently utilized by at-home employees to connect to their router for work. This can cause throughput as well as cybersecurity issues. Progent can assist you to resolve these problems by delivering expertise that include Aironet integration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi access point setup assistance.
  • Internet access methods affect the speed and availability of connections between at-home workers and the company data center. Business-critical applications may demand backup Internet access in case the normal connection fails. Progent offers guidance for identifying service providers, choosing appropriate bandwidth and data volume offerings, and setting up fault-tolerant Internet connections. Refer to Internet connectivity integration services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive work-from-home environment for your Austin, Texas organization, call 1-800-993-9400 or visit Contact Progent.