Expanding your at-home workforce can have a major impact on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting SMBs to design, deploy, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Austin organization to pick the appropriate tools and adhere to best practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers services ranging from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Austin, Texas companies to succeed with any facet of building a high-functioning remote work ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, cybersecurity, data protection solutions, and streamlined management.

Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure needed to support a remote workforce can be particularly complicated if you must manage a combination of worker-owned hardware such as desktop computers and laptops, Internet routers, and Wi-Fi appliances from various vendors and with a mix of OS software and firmware releases. Progent's experience providing remote support for both outdated and modern IT products in virtual office venues enables you to make cost-effective use of your existing network infrastructure and provides you with fast access to top-tire consultants for making necessary upgrades. Services available from Progent to help your company to implement a high-functioning telecommuting infrastructure include:

  • VPN connectivity makes it possible to establish a safe connection for authenticated at-home workers to use IT resources located at your company data center or in the cloud. Progent's consultants can help you to deploy and manage VPN access between your teleworkers and your key network resources by providing online VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your at-home workers to set up Cisco's AnyConnect software to provide safe VPN tunneling for a broad range of devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow a teleworker to see and interact with a remote PC's desktop. This gives IT managers substantial control over the computing ecosystem of telecommuters and offers remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home computer networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewall services. Progent offers top-tier remote consulting for setting up home routers from a range of manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, typically shared by the whole family and visitors, are commonly used by at-home employees to connect to their Internet router for work. This can create throughput as well as security issues. Progent can help businesses to mitigate these problems by delivering services like Cisco Aironet integration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point setup assistance.
  • Internet connectivity solutions affect the performance and availability of connections between at-home workers and the corporate network. Vital applications might require redundant Internet access in the event the normal connection breaks. Progent can provide guidance for identifying ISPs, choosing appropriate service bundles, and configuring high-availability Internet access. See Internet access integration services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Austin, Texas organization, phone 1-800-993-9400 or visit Contact Progent.