Expanding your at-home workforce may have a major impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience assisting SMBs to design, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Austin organization to select the appropriate tools and adhere to best practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent offers support services ranging from on demand expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Austin, Texas businesses to with any aspect of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Infrastructure for Telecommuters
Configuring the network infrastructure needed to support an at-home work environment can be particularly complicated if you have to manage a combination of worker-owned hardware such as desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of OS software and firmware releases. Progent's experience providing online help for both legacy as well as current technologies in remote office solutions enables you to make cost-effective use of your existing infrastructure and offers ready access to top-tire consultants for implement necessary upgrades. Services offered by Progent to assist your company to create a high-functioning telecommuting infrastructure include:

  • VPN technology allows you to establish a safe connection for authorized remote employees to use IT resources situated at your company data center or in a public cloud. Progent's consultants can help your company to configure and maintain VPN connections between your teleworkers and your various IT resources by providing remote VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA experts can help your remote workers to set up Cisco's popular AnyConnect software to provide secure VPN tunneling for a wide range of devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to view and use a data center computer's desktop. This provides IT managers significant control over the digital environment of telecommuters and offers remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent offers top-tier remote consulting for integrating home routers from a range of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often supporting an entire household and visitors, are frequently utilized by at-home employees to connect to their Internet router for work. This can create performance as well as cybersecurity problems. Progent can assist you to mitigate these issues by providing services that include Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti wireless AP setup help.
  • Internet connectivity solutions impact the performance and availability of connections between telecommuters and the corporate network. Mission-critical processes may require redundant Internet connections in the event the primary connection breaks. Progent can provide expertise for identifying service providers, picking sensible service bundles, and integrating high-availability Internet connections. Refer to Internet connectivity integration services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Austin, Texas business, phone 1-800-993-9400 or visit Contact Progent.