Austin Telecommuters Solutions Support Services
Network Infrastructure Configuration Consulting and Support Services
Expanding your remote workforce may have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting SMBs to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Austin organization to pick the right tools and follow best practices in creating and maintaining a safe virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent offers services that go from as-needed guidance for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Austin, Texas organizations to succeed with any aspect of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support an at-home work environment can be particularly complex if you have to accommodate a mix of worker-owned equipment such as PCs and laptops, Internet routers, and wireless APs from various manufacturers and with a mix of OS software and firmware levels. Progent's background providing online support for both legacy as well as current IT products in virtual office solutions enables you to make cost-effective use of your existing network infrastructure and offers ready access to top-tire consultants for making necessary upgrades. Support services available from Progent to assist you to implement a high-functioning work-at-home infrastructure include:
- VPN connectivity makes it possible to create a safe connection for authenticated remote employees to use IT assets situated at your corporate data center or in the cloud. Progent can help you to configure and maintain VPN access between your teleworkers and your various IT resources by providing online VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's AnyConnect client software for secure VPN connections for a wide range of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and interact with a remote PC's desktop. This technology gives network managers significant control over the digital environment of at-home employees and offers remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home networks to the Internet and support VPN connections, local Wi-Fi networks, and firewall services. Progent offers top-tier remote consulting for integrating home routers from a range of manufacturers. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by an entire household and visitors, are frequently used by telecommuters to access their router for work. This can create throughput and security issues. Progent can help businesses to resolve these problems by providing expertise like Cisco Aironet configuration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi access point integration assistance.
- Internet access solutions affect the speed and reliability of connections between at-home workers and the corporate data center. Mission-critical applications may demand redundant Internet connections in case the primary connection fails. Progent can provide guidance for selecting ISPs, selecting appropriate bandwidth and data volume packages, and setting up fault-tolerant Internet access. Refer to Internet access integration services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter solution for your Austin, Texas organization, call
An index of content::
Consulting Services Online Crystal Reports Training
Online Microsoft Office Training Consultancy
Progent's virtual classroom webinars offer small businesses the cost savings, convenience, and versatility of online learning plus the effective pedagogic methods of experienced instructors who employ the latest technology to reproduce live, participatory learning environments. Progent can provide webinar education for key desktop software including components of Microsoft Office such as Microsoft Excel, Word, PowerPoint, and Visio: Microsoft Dynamics accounting and management reporting solutions including MS Dynamics GP; as well as other popular desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.
SharePoint 2016 Data Loss Prevention Onsite Technical Support
On-site Technical Support SharePoint 2016 Authentication
Progent's Microsoft-certified consultants can provide economical remote and on-premises consulting expertise, application development, and troubleshooting support for businesses of any size who want to migrate to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.
Immediate 64-bit Upgrade Consultant
64-bit Computing Specialist
Progent's Microsoft-certified consultants can help you design, document, carry out, manage, and troubleshoot a network-wide migration to 64-bit server and desktop operating systems and applications. Progent can help you pilot your 64-bit infrastructure to make sure it supports all of the key 32-bit applications that you intend to retain plus the new 64-bit editions of applications you plan to run.
Aironet 700 Access Point Computer Engineer
Remote Aironet 802.11ac AP Upgrade Consulting
Progent's Cisco CCIE wireless network consultants offer remote or onsite integration and troubleshooting services to assist you to design, configure, update, optimize, administer and troubleshoot Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco wireless controller experts can also help you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to build an enterprise connectivity foundation that is easy to manage and expand. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, placement and setup of Aironet wireless access points to work with your specific workplace layout, building structure, and expected workloads.
Microsoft Exchange Upgrade Help and Support
Microsoft Exchange 2000 Technical Support
Progent is among the most qualified IT consulting firms for designing email systems powered by Exchange 2000. Progent specializes in helping small and mid-size companies get the full advantages of Exchange 2000 under typical situations including upgrading from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and outsourcing your Exchange 2000 support.
Colocation Selection Consulting Services
Data Center Colocation Support and Help
Colocation data centers allow companies to share world-class facilities for housing computer hardware that supports vital applications. Progent's Microsoft and Cisco premier consultants can assist your small business with all aspects of your colocation program including selecting and migrating to a colocation facility, designing network topology, defining hardware, on-site and on-line troubleshooting, setting up online network management, and training your support personnel.
Microsoft Exchange 2013 Configuration
Exchange 2013 Upgrade Technology Professional
Microsoft Exchange 2013 includes significant improvements to the functionality of Microsoft Exchange Server 2010 and delivers important new features as well as a redesigned structure. These improvements favorably impact vital areas including manageability, high availability (HA), security and compliance, operational costs, teamwork, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT staff to manage your Exchange 2013 environment. Progent also offers ongoing remote consulting and management services for Microsoft Exchange Server 2013.
Email Anti-fraud Intelligence Consulting
ProSight Email Guard Content Filtering Consultant
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.
Network Consultants Windows 2003
Microsoft Windows 2003 Network Engineer
Progent's certified Windows 2003 Server engineers offer computer support and expert consulting services for the complete family of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows 2003 upgrade, configuration, administration, and support services include network planning, installation, project management, in-person and remote technical support and repair, Call Center services, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
CRISC Risk Evaluation Support
Technical Support Risk Assessment
Progent's disaster recovery planning and business continuity engineers can help you create a disaster recovery strategy in case of an IT system disaster. Progent can show you how to create a complete disaster recovery plan that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, fault-tolerant network solution that takes into account availability issues involving a wide range of network technologies and procedures.
ProSight Email Guard AES Encryption Consultants
Email Link Protection Consultant
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.
Top Rated Upgrade Consulting Solaris to Windows
24/7 Solaris to Windows Upgrade Consultants
Progent can assist you to design and implement a smooth transition from a Solaris-based IT system to a network powered by Microsoft Windows and capable of supporting Microsoft's powerful office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can assist you to preserve your information and minimize productivity discontinuity by designing an effective transition strategy that preserves your existing assets in Solaris application and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include analysis of existing environment, migration strategy and validation, Microsoft Exchange migration expertise, data and application porting, and processor and mass storage transition and economization.
24x7 Data Protection Manager 2016 and Azure Network Consulting
Support Outsourcing Data Protection Manager 2016 Security and Compliance
System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and easy restore functions for Microsoft-based environment. SCDPM 2016 offers application-aware protection for key workloads such as Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, supports virtual machines running on Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to plan, deploy, manage, and troubleshoot a multi-site backup/recovery system built around Data Protection Manager 2016. Progent can assist you to upgrade from an older release of DPM or from an outdated system, and Progent can optimize your DPM 2016 environment for on local, colocated, cloud-based or hybrid deployment models. Progent offers online or onsite consulting expertise and can deliver occasional guidance to help you through technical bottlenecks or deliver end-to-end project management services to help you finish your SCDPM 2016 deployment on time and within your budget.
Microsoft Exchange 2010 Upgrade Engineers
Largest Microsoft Exchange Server 2010 Upgrade Consulting
Progent offers comprehensive help for every phase of your Exchange Server 2010 upgrade with services that include end-to-end project management services, site prep, project design and documentation, specification of all new software licenses and equipment needed, recommended vendor sourcing, pilot verification at client site or at Progent's test lab, managing temporary coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the old servers, and training for client's support group and end users.
Support and Integration Apple OS X Tiger
24 Hour Remote Support Apple OSX Tiger
Progent's consultants offer Apple macOS and OS X users a variety of services including workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and Exchange Server help, network protection services, and custom education. Progent can help clients to upgrade to macOS from Mac OS X or earlier editions of Apple OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with iPhone integration and Apple iPad synchronization, or moving to Apple's iCloud services. For computer networks based exclusively on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of designing, configuring and maintaining a network environment that is reliable, safe, fast and aligned with your organization's business goals.
MRTG for Linux Consultant
MRTG for Linux Specialists
Network monitoring typically involves tracking a network’s resource utilization in order to uncover throughput bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring utilities that work under Linux and can be deployed to observe multi-OS networks where Linux and Windows operate together. Progent's system support consultants can help you use both these programs to tune and troubleshoot your network. Progent's UNIX consulting professionals provide small companies and programmers help with managing and servicing UNIX and Linux systems that coexist with Microsoft-based technology.
Professionals Internal Network Security Inventory
Engineer External Network Security Inventory
Progent has put together two low-cost service packages designed to enable small businesses to get an objective security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, a security engineer administers a comprehensive test of your IT infrastructure from outside your company firewall to uncover potential risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Checkup, an engineer runs a network scan from a secure computer within your firewall to uncover your exposure to internal assaults. The two security inventory packages are configured and executed from a protected external site.
Shared Help Desk Engineer
Outsourcing Co-managed Support Desk
Progent's Microsoft and Cisco authorized Consultants offer several service programs to help medium-size and large businesses create a cost-effective and successful in-house Network Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, executive reporting, training of in-house staff, and documentation of processes. Progent's Software Evaluation and Deployment Services help companies analyze the various top level Help Desk software packages on the market and determine what products may be too costly, miss critical functions, or align poorly with your company's business goals. Progent also provides temporary staffing for companies who need to augment their internal Help Desk team for special projects or to fill in for absent or indisposed personnel.
ransomware business recovery Professional
ransomware removal and restore Technology Professional
Progent's experienced ransomware recovery experts can assist your business to restore a network victimized by a ransomware virus such as Ryuk, WannaCry, NotPetya, or Locky.
Consultant Services Microsoft Exchange Server 2016 Upgrade
Microsoft Experts Exchange Server 2016 Migration Outsourcing
Progent can assist you in all facets of your upgrade to Exchange Server 2016 such as designing high availability (HA) architecture for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines, mailbox databases and logs; setting up HLB for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Windows, UNIX, Solaris Integration Services
UNIX with Windows IT Consulting
Progent's UNIX family consulting services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise offers you a convenient single source to show you how to create and maintain a protected and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Microsoft Project Server Reporting Consult
Top Microsoft Project Server Workflow Classes
Progent's Microsoft-certified consultants offer advanced expertise in implementing, operating and troubleshooting all versions of Microsoft Project, Project Server, and Project Online and can provide a broad variety of affordable remote support services following industry best practices to help businesses of any size to get all the benefits of this leading platform. Support services available from Progent include system planning, software configuration and migration, setting up safe collaboration among onsite and remote or mobile users, network optimization, and specialized online training.
Top Exchange 2016 Mailbox migration Consultant Services
Microsoft Exchange 2016 Upgrade Planning Remote Support Services
Progent can assist you in all facets of your upgrade to Exchange 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; determining storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.
Fortinet 2000 Series Firewalls Professionals
Troubleshooting Fortinet 300 Series Firewalls
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist you to deploy your Fortinet FortiGate security appliances to safeguard all your IT resources at the enterprise edge, within the data center core, at branches, and in the cloud.
24x7x365 Support Antispam
Technical Support Services Postini
Email Guard by Postini provides continually updated spam and virus blocking, content filtering, and security from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and support firm. If your business is too small to qualify for a standard Postini license, you can still get the use of Postini’s Perimeter Management technology via Progent’s E-Mail Guard spam filtering and virus defense service offering. Progent’s certified email security consultants can help you create an email defense strategy that includes antispam and antivirus products and policies.
Offsite Workforce Cloud Integration Consultants
Work at Home Cloud Integration Onsite Technical Support
Progent can assist small and mid-size companies to provision their offsite workforce with seamless access to public cloud resources.
Midsized Business Small Business Server Support
Microsoft Expert Midsized Office Consulting Services Firm
Progent provides network services for medium size companies with 100 to 250 network users. The medium size business or office has typically been an underserved part of the market for network support expertise. The overhead and support delivery practices of major third-party support firms make them excessively costly for the ordinary mid-size business or small medium business (SMB), which commonly relies on a minimal IT budget with which to support an information system whose complexity and capability are frequently comparable to the information systems of far bigger enterprises. Progent's support delivery model, which takes great advantage of online service, virtual network technology and proactive network monitoring, dramatically reduces the network maintenance costs of a small-medium business while offering the mid-size company with big-company support from professional, world-class consultants knowledgeable in a wide array of small business technologies. If your mid-sized organization or small business is looking for the quality of IT help appropriate by a mid-size organization without budgeting big-company prices, contact Progent.
WatchGuard VPN Cybersecurity Group
WatchGuard Firebox M-Series Firewall Protecting
Progent offers consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and maintain a WatchGuard Firewall product that fits your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewall solutions.
Server Setup Excel Slicers
Network Support Consultant Office Web App
Progent's Office and Office 365 consultants can help companies to incorporate Office desktop and Office 365 applications including Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a seamless productivity solution that offers quick return on investment and promotes better business outcomes. Progent can assist you to integrate Office or Office 365 apps with each other and with additional key Microsoft platforms including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent can also assist you to fix compatibility issues with various versions of Microsoft Office desktop and offers customized online instruction to individuals or groups.
Network Consultant ProSight Server and Endpoint Management
Desktop Monitoring Outsourcing
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity.
Technical Support Services Windows and Linux
Linux, Windows Technology Professional
If your company computer system mixes Linux technology technology with Microsoft Windows, Progent can assist you to integrate your computers into a unified environment that allows all your operating systems to coexist for easy management, transparent information exchange, high reliability, enhanced performance, and tight security. Progent's Linux and Windows integration assistance services include IT architecture integration and service, support for Windows services for UNIX, remote server monitoring and administration, online technical help and troubleshooting, in-person technical support, and Contact Center outsourcing.
CCIE Expert Certified Aironet AP Management Onsite Technical Support
Aironet Wave 2 Wi-Fi Access Point Professional
Progent's Cisco CCIE-certified Wi-Fi infrastructure experts offer remote or onsite integration and debugging services to help you to plan, configure, update, tune, manage and troubleshoot Aironet Wi-Fi access point deployments of any size or topology. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise-wide connectivity foundation that is easy to administer and expand. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, location and setup of Aironet Wi-Fi access points to accommodate your unique workplace design, construction, and expected network traffic.
SQL Server 2019 Big Data Cluster Technical Consultant
SQL Server 2019 and Amazon Marketplace Web Service Computer Consultant
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and onsite consulting, application development, and troubleshooting services for businesses of any size who want to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can assist customers design and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a cohesive intranet solution.
Exchange Server 2016 Migration Setup and Support
Professionals Exchange Server 2016 Upgrade
Progent can assist your business in all phases of your upgrade to Exchange Server 2016 including planning HA system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring HLB for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and setting up Outlook on the web.
Microsoft Office 2003 Technical Support Firm
Microsoft Consultancy
Progent’s IT outsourcing packages provide affordable network support for small organizations. Whether it includes planning system architecture, creating an internal Help Desk or outsourcing a one, rolling out a new email system, monitoring your network, or creating an on-line business solution, outsourcing your IT engineering services can contain costs and minimize risks, permitting network support expenses to grow in a more moderate and controlled fashion than is possible by assembling a large, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available system architecture for your critical business software based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
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