To get immediate remote help with computer security issues, companies in Austin Texas have access to world-class support from Progent's security professionals. Progent's remote support staff is available to provide fast and economical assistance with security issues that threaten the productivity of your network. Progent's accredited engineers are certified to support systems powered by Microsoft Windows, Linux, macOS and OS X, and major versions of UNIX. Progent can deliver expert help for critical cybersecurity and recovery technologies such as AI-driven End Point Protection and Response, MDR (Managed Detection and Response), full system restore testing, immutable backup, and off-premises backup. Progent's broad range of consulting services covers firewall configuration, email filtering and encryption, protected system infrastructure, and disaster recovery preparedness. Progent's support team has earned the world's top security certifications including Certified Information Systems Auditor (CISA) and CISSP.

Progent provides remote security support services on a per-minute basis without minimum call duration and without additional charges for setup or after hours service. By charging by the minute and by delivering world-class expertise, Progent's pricing policy keeps expenses under control and eliminates situations where quick fixes result in big charges.

Ransomware Hot Line: 800-462-8800
Ransomware requires time to steal its way across a target network. Because of this, ransomware assaults are typically launched on weekends and at night, when support staff are likely to take longer to become aware of a breach and are least able to organize a rapid and coordinated response. The more lateral movement ransomware can make inside a target's network, the more time it will require to restore basic IT services and scrambled files and the more information can be exfiltrated to the dark web. Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first steps in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can help businesses to locate and quarantine breached devices and guard clean resources from being penetrated. If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Our Network Has Been Hacked: What Do We Do?
Network Security ConsultingIf your business is now faced with a security emergency other than ransomware, visit Progent's Urgent Remote Technical Support to find out how to get fast help. Progent has a team of seasoned network security experts who offer online and on-premises support that includes containment, mitigation, restoration, forensics, and enhancement of your security defense to protect against future exploits.

For companies that have prepared in advance for a security breech, the step-by-step incident handling procedure promoted by Global Information Assurance Certification is Progent's preferred method of responding to a serious security attack.

Overview of Progent's Security Support Services
Coordinating network security plus preparation for recovering vital data and systems following a security breach demands an on-going effort that entails a variety of technologies and processes. Progent's certified security engineers can support your business at whatever level in your efforts to protect your IT system, ranging from security evaluation to creating a comprehensive security strategy. Key areas supported by Progent's security consultants include Security Planning and Prevention, Data Restoration and Security Forensics, and Outsourced Filtering of Email-Based Threats.

Designing and Building Protected Environments
Any company should have a carefully considered security plan that includes both proactive and responsive activity. The proactive plan is a collection of precautions that works to reduce security gaps. The reactive strategy specifies procedures to help security personnel to assess the losses caused by a breach, remediate the damage, document the experience, and revive business activity as soon as possible. Progent can advise you how to incorporate security into your company processes. Progent can set up scanning software, define and build a secure network infrastructure, and recommend processes and policies that will optimize the safety of your network. Progent's security professionals are available to assist you to configure a firewall, design protected offsite connectivity to email and information, and configure an effective VPN.

If you are looking for an economical option for jobbing out your security administration, Progent's Round-the-clock Monitoring Services include automated online network tracking and fast resolution of problems.

Hybrid Cloud Solutions
Progent can assist your IT team you to design, implement, administer and troubleshoot enterprise hybrid cloud solutions that include local and cloud resources and that comply with government security standards. (Learn about Progent's Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) planning and integration expertise.)

Data Restoration and Security Forensics
Progent has expertise in recovering networks and servers that have been compromised, are quarantined, or have stopped working because of a security attack. Progent can show you how to determine the damage resulting from the attack, restore ordinary functions, and retrieve data lost owing to the assault. Progent's certified specialists can also oversee a comprehensive forensic analysis by going over event logs and utilizing a variety of proven assessment techniques. Progent's background with security consulting reduces your off-air time and permits Progent to recommend effective strategies to prevent or mitigate new assaults.

Ransomware Removal and Restoration Services
Progent can provide the services of proven ransomware recovery consultants with the skills to reconstruct an IT network damaged by a ransomware virus like Ryuk, WannaCry, Hermes, or MongoLock. To learn more, visit ransomware cleanup and recovery expertise.

Work-from-Home (WFH) Security Solutions
Work-from-Home (WFH) employees typically utilize their own devices and often operate in a unsecured physical environment. This multiplies their susceptibility to malware threats and calls for judicious deployment of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, extensive user education, and the creation of security policies based on best practices. Progent's veteran group of at-home workforce solutions consultants can help you to design, implement and maintain a compliant cybersecurity solution that guards critical IT resources in networks that include telecommuters.

Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on more strategic projects and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

Extended Detection and Response (XDR) Based on SentinelOne
SentinelOne's Singularity product line is a subscription-based, cloud-centered cyberthreat defense stack that features AI algorithms and expert services to provide comprehensive endpoint detection and response (Singularity EDR) and extended detection and response (Singularity XDR). SentinelOne's compact agents can be loaded in minutes to defend popular endpoints against modern assaults such as ransomware, familiar and brand-new malware, trojan viruses, hacking tool sets, RAM exploits, script misuse, invasive macros, and living-off-the-land attacks. Progent is a certified SentinelOne Partner and dealer and manages thousands of endpoints protected by SentinelOne Singularity technology. SentinelOne is invariably the initial endpoint response tool activated by Progent to gain control and visibility of a client's system in the first stages of a ransomware emergency. For additional details, refer to Progent's SentinelOne-powered Extended Detection and Response consulting.

Support for's NodeZero Penetration Testing Platform
NodeZero from is a cutting-edge penetration test (pentest) product family that supports continuous, simultaneous, automated assessment of your internal and perimeter network so you can identify, prioritize, fix, and verify security weaknesses before malicious hackers can take advantage of them. Progent offers the skills of a NodeZero Certified Operator who can assist you to deploy NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal network so you can evaluate your current security profile. Progent's NodeZero experts can also help you to strengthen your network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and delivers maximum cyber defense for on-prem, multi-cloud, and perimeter IT resources. To find out additional details about Progent's threat analysis services based on on NodeZero's PEN test products, visit Consulting Services for NodeZero's Penetration Test Products.

Stealth Penetration (PEN) Security Testing Services
Stealth penetration checking is an important part of any overall network security plan. Progent's security professionals can run thorough penetration checks without the knowledge of your company's in-house IT staff. Stealth penetration testing uncovers whether existing security defense systems such as intrusion incident alerts and event history analysis are properly configured and consistently monitored. Progent can provide ongoing automatic PEN testing to map your internal/external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, harvested credentials, skipped patches, and dangerous IT product defaults can be chained together by threat actors into the multi-vector attacks common to the latest variants of ransomware. Get additional information about Progent's Stealth Penetration Intrusion Evaluation Consultants.

Progent's Fixed-price Managed Services for Information Assurance
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:

ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

ProSight DPS: Managed Cloud Backup
Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. All ProSight DPS services manage and monitor your data backup operations and enable transparent backup and fast recovery of important files, applications, images, plus VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup with immutable cloud storage, ProSight 365 Backup (formerly Altaro Office 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your IT environment.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

ProSight Duo MFA: Two-factor Authentication (2FA) Services
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a different network channel. A wide range of devices can be used for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for an at-home workforce.

ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Specialized Security Expertise Offered by Progent
Progent's veteran consultants offer unique expertise in key areas of network security such as:

Information Risk Audits and Security Compliance Assessment
Progent provides expertise with security evaluation utilities like Microsoft Baseline Security Analyzer and LANguard for conducting a variety of comprehensive network scans to reveal potential security holes. Progent has extensive skills with these utilities and can assist your company to analyze audit results and react efficiently. Progent's security engineers also provide web application testing and can conduct thorough evaluation of enterprise-wide security to determine your organization's compliance with major global security specifications including FISMA, PCI, and ISO 17799. In addition, Progent can assess the effectiveness of your wireless security including in-place wireless appliances plus mobile devices. Get more information concerning Progent's Information Risk Audits and Compliance Testing.

Cisco Security, PIX and ASA Firewall, Virtual Private Network, Aironet and Meraki Wi-Fi Expertise
Progent's Cisco CCIE engineers and Cisco CCNP experts can provide in-depth technical services for Cisco's entire family of protection and Virtual Private Network solutions including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, and Catalyst Series switches. Find out additional details concerning Cisco Protection, Virtual Private Network and Aironet Wireless Help.

Other Firewall and VPN Technologies
As well as supporting a broad array of network security technologies from Microsoft and Cisco, Progent can provide businesses of any size expert support for technologies from other important firewall and Virtual Private Network vendors. Progent's engineers can provide:

Certified Information Security Manager (CISM) Security Consulting Expertise
Certified Information Security Manager (CISM) Experts for Austin TexasCISM defines the basic skills and international benchmarks of performance that computer security managers are required to master. It offers business management the confidence that those who have earned their CISM possess the experience and skill to provide effective security administration and consulting support. Progent can offer a CISM support professional to help your enterprise in critical security areas including data protection governance, vulnerability assessment, information security program control, and crisis response support.

Get more information about Progent's Certified Information Security Manager Security Consulting Services.

Certified Information Systems Security Professionals (CISSP) Security Consulting Services
CISSP Premier Network Security Consultants for Austin TexasProgent's CISSP experts are cybersecurity engineers who have earned CISSP status as a result of demonstrated professional work, extensive study, and exhaustive testing. CISSP Certification recognizes mastery of an international standard for IT security. ANSI has granted the CISSP status official recognition in the field of information security under ISO/IEC 17024. Areas of knowledge covered under CISSP include cybersecurity administration practices, security design and test systems, connection control methodology, software development security, operations security, physical security, cryptography, telecommunications, Internet security, and business continuity planning.

Get more information concerning Progent's Certified Information Systems Security Professionals (CISSP) Support Services.

CISSP-ISSAP Certified Consultants for Secure Network Architecture
CISSP Information Systems Security Architecture Professionals for Austin TexasProgent's ISSAP Certified security consultants are specialists who have been awarded ISSAP certification as a result of rigorous examination and substantial hands-on work with information security architecture. ISSAP security experts have acquired comprehensive knowledge of access management systems and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security. Progent's ISSAP-certified security consultants can help your business with all phases of architecture security.

Get more information about Progent's ISSAP Accredited Protected IT Architecture Engineering Support.

CISSP-ISSEP Premier Cybersecurity Engineering Consultants
CISSP-ISSEP certified Cybersecurity ExpertsNetwork Security consultants who have earned CISSP-ISSEP (Information Systems Security Engineering Professional) certification have proven their ability to provide enterprises with the services associated with a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior security analyst. Progent can provide the skills of a certified CISSP-ISSEP cybersecurity expert to assist your organization to utilize modern system security engineering principles and techniques in system development, review system security designs according to cybersecurity engineering best practices, produce cohesive system designs that incorporate compliant cybersecurity mechanisms for all key system functions, define effective design strategies to deliver protection for operations, perform comprehensive risk analysis, and propose realistic cybersecurity models that balance your operational goals with your company's risk tolerance.

Learn more about Progent's CISSP-ISSEP Cybersecurity Engineering Consulting.

CISA Security Auditor Support Expertise
CISA Cybersecurity Auditor Engineers for Austin TexasThe Certified Information Systems Auditor (CISA) credential is a recognized achievement that signifies expertise in information system security audit and control. Certified by the American National Standards Institute (ANSI), the CISA credential has consultants undergo a comprehensive test administered by the ISACA professional association. Progent can provide the expertise of a CISA-Premier security professional able to help companies in the fields of IS audit process, information technology administration, systems and architecture lifecycle, IT service delivery, safeguarding information assets, and business continuity planning.

Learn additional details about Progent's CISA Professional Services.

CRISC-certified Network Risk Mitigation Consultants
CRISC-certified IT Risk Consultants for Austin TexasThe CRISC certification program was initiated by ISACA to verify a consultant's ability to design, deploy, and support information system control mechanisms to reduce risk. Progent can provide the services of a CRISC-certified consultant to help you to develop and carry out a workplace continuity or disaster recovery plan that follows leading practices identified by CRISC and geared to align with your organization's risk tolerance, business objectives, and budgetary guidelines. Progent's network risk management services are a good fit the services available from Progent's CISA-Certified security engineers for impartially assessing your IT management mechanisms and with the services of Progent's CISM support professionals for implementing company-wide security policies and procedures.

Read more information concerning Progent's CRISC-certified IT Risk Mitigation Expertise.

GIAC (Global Information Assurance Certification) Support Expertise
Security Experts with Global Information Assurance Certification for Austin TexasGIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of network security experts. GIAC's goal is to verify that a certified professional possesses the skills appropriate to provide support in key areas of network, data, and application security. GIAC certifications are acknowledged by businesses and government organizations throughout the world including U.S. National Security Agency (NSA). Progent offers the support of certified security engineers for any of the network security capabilities covered under GIAC accreditation programs such as auditing networks, security incident response, intrusion detection, web services security, and SIEM solutions.

Learn additional information about Progent's GIAC Information Assurance Services.

Contact Progent for Computer Security Consulting Services
If your company is located in Austin Texas and you need network security consulting, call Progent at 800-993-9400 or visit Contact Progent.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services

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    Stealth intrusion checking is a key part of any overall network security plan. Progent's security experts can run extensive intrusion checks without the knowledge of your company's in-house network support staff. Stealth penetration testing shows whether current security monitoring systems such as intrusion incident alerts and event history analysis are correctly configured and actively monitored. Progent can provide continuous autonomous penetration testing to map your internal/external attack surface and to identify ways that vulnerabilities, unsafe configurations, stolen credentials, skipped patches, and dangerous product defaults can be chained together by hackers into the multi-front attacks typical of the latest versions of ransomware.

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    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid model. Windows Server 2019 delivers major enhancements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.

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    Anti-Spam Consultants

    E-Mail Guard represents a comprehensive solution for blocking spam and virus attacks. E-Mail Guard addresses the protection and management of corporate email by providing constantly updated spam and virus blocking, policy administration, content testing, and defense against email-borne DHA and DDoS attacks. E-Mail Guard also includes tracking, administration and analysis tools plus outgoing email testing to let you repair your e-mail environment and specify and regulate company email policy.

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    Progent has put together two ultra-affordable service packages designed to enable small companies to get an independent security assessment from a premier security engineer. With Progent's External Network Security Inventory Checkup, a security engineer administers an extensive examination of your network from outside your company firewall to determine potential risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, an engineer runs a system scan from an authorized machine inside your company firewall to assess the risk to inside threats. Both security inventory services are set up and executed from a protected remote site.

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    Progent can help your business in all phases of your migration to Exchange Server 2016 such as designing high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your VMs, databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

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    Lync 2013, renamed Skype for Business, allows businesses of any size to build a centrally managed and secure communications ecosystem that permits a BYOD computing style with instant messaging (IM), real-time presence, web meetings with app sharing and whiteboard, and both IP-based and PSTN calling enabled for a wide range of desktop and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can help your company to assess the advantages of Lync 2013, design an on-premises, cloud-based (via Lync Online) or mixed model appropriate for your current and long-term plans, deploy Lync Server 2013 so as to speed up your ROI, and deliver custom online and onsite training to your IT team and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Microsoft 365 apps such as Outlook and PowerPoint.

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    Progent's Technical Response Center provides nationwide extended hours remote help for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals offer after-hours phone help and online secure network access to troubleshoot and repair network problems quickly and economically. The breadth of IT expertise represented by Progent's staff of nationwide support professionals allows Progent to escalate even the toughest network issues to competent specialists as needed. For critical problems, the TRC endeavors to respond to your call for support in less than one hour.

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    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, at the front lines of network support, executing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not just expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to resolve actual IT problems quickly.

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    Exchange 2013 incorporates major improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful new features plus a revamped architecture. These enhancements affect key areas including manageability, high availability (HA), compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Exchange 2013, design a cost-effective validation and rollout plan, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable remote consulting and support and management for Exchange 2013.

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    Progent's certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your company, develop test environments and migration strategies, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, educate your IT management, team, create a corporate-wide security plan, streamline network management, help with creating applications, and generate and validate a DR/BC plan.

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    Progent offers the support of an accredited engineer with an extensive background integrating products from the major telepresence vendors such as Cisco, Polycom, and LifeSize and can assist you to plan, configure, upgrade, or troubleshoot a video conferencing solution that protects your investment and maximizes the strategic value of your information network. Progent can also provide the expertise of infrastructure engineers who can help companies of any size to create and troubleshoot a communications network that provides the performance, reliability, protection, and expandability you need to support your video conferencing/telepresence solution.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Network monitoring typically consists of observing a system's resource usage to help uncover throughput backups or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that work under Linux or UNIX and can be used to monitor multi-OS networks where UNIX and Windows coexist. Progent's network support consultants can help you use both these programs to optimize and repair your network. Progent's UNIX support services provide small companies and developers assistance with administering and servicing UNIX/Linux and Solaris networks that work with Windows-based technology.

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    Progent's ransomware consultants can help you to assess your ransomware defenses, monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and restore a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.

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    Stealth penetration testing is an important component of any comprehensive IT system security strategy. Progent's security professionals can run extensive penetration checks without the awareness of your organization's in-house IT staff. Stealth penetration testing uncovers whether current security monitoring tools such as intrusion detection warnings and event log analysis are properly set up and actively monitored. Progent can implement ongoing autonomous PEN testing to map your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, harvested credentials, uninstalled patches, and dangerous IT product defaults can be chained together by hackers into the multi-front attacks common to modern versions of ransomware.

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    Progent offers affordable remote access to a certified Oracle DBA expert or an Oracle software developer. Progent offers comprehensive database administration services for any version of Oracle's RDBMS platform and can also assist you to plan, create, update, or fix Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Streams replication tools and Oracle Recovery Manager.

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    Cisco's Firepower Next Generation Firewalls provide a major performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and include unified control of advanced security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to plan and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally manage IT ecosystems that span local offices, data centers, private clouds and public clouds.

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    Progent's fault tolerant system experts offer non-stop computing support, disaster recovery services, system load balancing, 24x7 interoffice connectivity, 24x7 Internet architecture design, high-availability data center support, and other fault-tolerant networking support to help your company create a non-stop network for line-of-business applications. Progent has the knowledge and experience to develop affordable, 24x7 networks by deploying the evolving suite of Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can show you how to you design a fault tolerant mutli-location network with a completely redundant Internet connection and efficient system load balancing.

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    ProSight Reporting is an expanding suite of in-depth reporting tools created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    E-Mail Guard is a comprehensive solution for blocking spam and virus attacks. E-Mail Guard handles the protection and administration of company email by providing constantly updated spam and virus blocking, policy administration, content testing, and protection against email-borne directory harvesting and DDoS attacks. E-Mail Guard also features monitoring, administration and reporting tools plus outbound email filtering to let you repair your e-mail system and define and enforce corporate security policy.

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    Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can assist you to design, deploy, and manage an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall protection, performance and ease-of-use that your business requires.

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