For immediate remote assistance with network security issues, companies in Austin Texas can find world-class support by contacting Progent's security engineers. Progent's online service staff is available to provide effective and economical help with security emergencies that threaten the productivity of your IT network. Progent's security consultants are premier to support systems based on Windows, Linux, macOS and OS X, and popular versions of UNIX. Progent can deliver expert guidance for key security and recovery solutions including AI-based End Point Protection and Response, Managed Detection and Response, complete system restore validation and testing, immutable backup, and off-site backup. Progent's broad selection of consulting services encompasses firewall configuration, email filtering and encryption, secure system infrastructure, and disaster recovery planning. Progent's technical support staff has been awarded the world's top security credentials including Global Information Assurance Certification and Information System Security Architecture Professional.

Progent provides remote security assistance on a per-minute model without minimum minutes and no additional fees for setup or off-hour service. By charging by the minute and by delivering world-class help, Progent's billing policy keeps costs low and eliminates situations where quick fixes entail major bills.

Ransomware Hot Line: 800-462-8800
Ransomware needs time to work its way across a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when support personnel are likely to be slower to recognize a break-in and are least able to mount a quick and coordinated defense. The more lateral progress ransomware can manage within a victim's system, the longer it will require to recover core IT services and damaged files and the more information can be exfiltrated to the dark web. Progent's Ransomware Hot Line is designed to guide you to complete the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineers can help you to identify and isolate breached devices and protect clean assets from being penetrated. If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Our System Has Been Hacked: What Are We Supposed to Do?
Network Security ConsultantsIf you are now fighting a security emergency other than ransomware, visit Progent's Urgent Remote Computer Help to see how to get immediate aid. Progent has a team of veteran cybersecurity experts who can provide online and on-premises assistance that includes threat containment, mitigation, restoration, forensics, and hardening of your security profile to guard against future exploits.

For organizations who have planned in advance for being hacked, the formal post-attack handling model outlined by GIAC is Progent's approved method of handling a major security penetration.

Introduction to Progent's Security Services
Managing computer security and planning for restoring critical information and systems following a security breach demands a continual program that entails a variety of tools and processes. Progent's certified security professionals can support your organization at any level in your efforts to safeguard your information system, from security evaluation to creating a comprehensive security plan. Some areas supported by Progent's experts include Security Planning and Implementation, Data Recovery and Security Forensics, and Managed Protection from Email-Borne Threats.

Planning and Building Protected Environments
Every business should develop a carefully thought out security plan that includes both preventive and responsive steps. The proactive plan is a set of precautions that works to reduce security gaps. The reactive plan defines procedures to assist IT personnel to assess the damage caused by an attack, repair the damage, document the experience, and revive business activity as soon as feasible. Progent can advise you how to design protection into your business processes. Progent can configure auditing utilities, create and implement a safe IT architecture, and propose procedures and policies that will enhance the protection of your computing environment. Progent's security experts are ready to help you to configure a firewall, design safe offsite access to e-mail and information, and configure an efficient virtual private network.

If your company is interested in an economical way for outsourcing your security management, Progent's Round-the-clock Network Support Services feature non-stop online network monitoring and immediate response to problems.

Hybrid Cloud Solutions
Progent can help your company you to design, implement, manage and repair enterprise hybrid cloud solutions that incorporate physical and cloud hosted resources and that are compliant with government security standards. (Learn about Progent's Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud planning and integration expertise.)

System Recovery and Failure Analysis
Progent provides expertise in restoring systems and servers that have been hacked, are in question, or have stopped working because of a security breach. Progent can show you how to determine the damage caused by the assault, restore ordinary business operations, and recover data compromised owing to the breach. Progent's security specialists can also perform a comprehensive forensic evaluation by going over event logs and utilizing other advanced assessment techniques. Progent's background with security consulting reduces your downtime and permits Progent to suggest efficient ways to avoid or mitigate future attacks.

Ransomware Cleanup and Restoration Consulting
Progent can provide the services of seasoned ransomware recovery consultants with the knowledge to restore an IT network victimized by a ransomware cryptoworm like Ryuk, WannaCry, Hermes, or MongoLock. For more information, see ransomware removal and recovery services.

Work-from-Home (WFH) Cybersecurity Expertise
At-home workers commonly use their personal computers and usually work in a unsecured physical space. This situation increases their susceptibility to cyber threats and calls for judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive end-user education, and the development of policies based on best practices. Progent's veteran group of Work-from-home support consultants can help your business to plan, implement and maintain an effective security solution that protects critical IT resources in networks that incorporate at-home workers.

Patch Management Services
Progent's support services for patch management provide organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. Besides optimizing the security and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.

Extended Detection and Response (XDR) Based on SentinelOne
SentinelOne's Singularity product line is a subscription-based, cloud-centric cyberthreat management stack that includes AI algorithms and advanced services to provide comprehensive endpoint detection and response (Singularity EDR) and extended detection and response (Singularity XDR). SentinelOne's small-footprint software agents can be installed in minutes to protect endpoints against increasingly sophisticated assaults such as ransomware, familiar and zero-day malware, trojans, hacking toolkits, RAM exploits, script misuse, invasive macros, and living-off-the-land attacks. Progent is a SentinelOne Partner and dealer and oversees thousands of endpoints secured by SentinelOne Singularity technology. SentinelOne Singularity is invariably the first endpoint response tool deployed by Progent to gain control and visibility of a customer's system at the outset of a ransomware recovery. For additional information, refer to Progent's SentinelOne-based Extended Detection and Response expertise.

Expertise with Horizon3.ai's NodeZero PEN Testing Solutions
NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that supports repeated, concurrent, programmable assessment of your network so you can find, prioritize, remediate, and confirm cybersecurity vulnerabilities before threat actors can take advantage of them. Progent can provide the skills of a NodeZero Certified Operator (NCO) who can assist you to deploy NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can evaluate your present security posture. Progent's NodeZero experts can also help you to harden your existing network security and can help you to plan and implement a cohesive cybersecurity strategy that streamlines management and delivers maximum cyber defense for on-premises, cloud-based, and perimeter IT assets. To learn more information about Progent's threat analysis services based on on NodeZero's pentest products, see Consulting Services for NodeZero's PEN Test Products.

Stealth Penetration (PEN) Security Testing Services
Stealth intrusion checking is a key part of any comprehensive IT system security strategy. Progent's security professionals can perform thorough intrusion tests without the knowledge of your organization's in-house network support staff. Unannounced penetration checking shows whether current security monitoring tools such as intrusion incident alerts and event history monitoring are properly configured and consistently monitored. Progent can provide continuous autonomous penetration testing to map your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, stolen credentials, uninstalled patches, and unsound IT product defaults can be chained together by hackers into the multi-front attacks typical of modern strains of ransomware. Get additional information about Progent's Stealth PEN Assessment Consultants.

Progent's Fixed-price Managed Services for Information Assurance
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:

ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

ProSight DPS: Managed Cloud Backup
Progent has worked with leading backup product vendors to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). All ProSight DPS products automate and track your backup operations and enable transparent backup and fast recovery of important files, applications, system images, and VMs. ProSight DPS helps your business recover from data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight Data Protection portfolio include ProSight DPS Altaro VM Backup with immutable cloud storage, ProSight 365 Backup (formerly Altaro Office 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your network.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

ProSight Duo MFA: Two-factor Authentication Solutions
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected application and give your password you are asked to verify your identity via a device that only you possess and that uses a separate network channel. A wide selection of devices can be utilized for this added form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. To find out more about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for at-home workers.

ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains and warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

Special Security Expertise Offered by Progent
Progent's veteran consultants can provide unique consulting support in key areas of computer security including:

Information Risk Audits and Compliance Assessment
Progent provides expertise with security auditing software such as Microsoft Baseline Security Analyzer or LANguard for conducting a variety of comprehensive network scans to identify possible security problems. Progent has broad skills with these and similar utilities and can assist your company to understand audit reports and respond efficiently. Progent's certified security consultants also can perform web application testing and can conduct expert evaluation of enterprise-wide security to assess your company's compliance with key worldwide security standards such as HIPAA, NIST, and ISO. Also, Progent can assess the effectiveness of your wireless protection including stationary wireless appliances as well as mobile handsets. Read more details about Progent's Information Risk Audits and Compliance Testing.

Cisco Network Security, PIX and ASA Firewall, Virtual Private Network, Aironet and Meraki Wireless Help
Progent's Cisco Certified Internetwork Experts and Cisco CCNP experts can provide in-depth technical support for Cisco's entire range of security and Virtual Private Network products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, and Catalyst Series switches. Find out more information about Cisco Security, VPN and Aironet Wireless Support.

Other Firewall and Virtual Private Network Consulting Services
As well as being expert in a broad range of protection technologies from Microsoft and Cisco, Progent can provide businesses of any size expert engineering services for products from other important firewall and Virtual Private Network (VPN) vendors. Progent's consultants offer:

Certified Information Security Manager Security Consulting Services
CISM Experts for Austin TexasCertified Information Security Manager identifies the core skills and international standards of service that information security professionals are required to achieve. It offers executive management the confidence that those who have earned their CISM possess the background and knowledge to offer efficient security administration and consulting support. Progent can provide a CISM-certified consultant to help your organization in key security disciplines including information security governance, vulnerability assessment, information security process control, and incident handling support.

Get additional information about Progent's CISM Security Consulting Expertise.

Certified Information Systems Security Professionals (CISSP) Security Support Expertise
CISSP Premier Network Security Consultants for Austin TexasProgent's Certified Information Systems Security Professionals (CISSPs) are cybersecurity engineers who have earned CISSP status through verified professional work, rigorous study, and exhaustive testing. CISSP Certification recognizes mastery of an international standard for information security. ANSI has granted the CISSP status accreditation in the field of IT security under ISO/IEC 17024. Fields of expertise covered under CISSP include cybersecurity administration procedures, security design and models, connection permission methodology, software development security, operations security, hardware security, encryption, communications, network security, and business continuity planning.

Read more information about Progent's CISSP Support Services.

CISSP-ISSAP Certified Consultants for Secure System Architecture
CISSP Information Systems Security Architecture Professionals for Austin TexasProgent's ISSAP Premier cybersecurity experts have been awarded ISSAP status following rigorous testing and significant hands-on work with network security design. ISSAP consultants possess in-depth understanding of access control mechanisms and methodologies, phone system and network security, cryptography, needs evaluation, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security consultants can help your company with all phases of architecture security.

Learn more information concerning Progent's ISSAP Accredited Secure Network Infrastructure Engineering Services.

CISSP-ISSEP Premier Security Engineering Consultants
CISSP-ISSEP certified Cybersecurity ConsultantsCybersecurity consultants who have earned CISSP-ISSEP (Information Systems Security Engineering Professional) certification have proven their ability to provide enterprises with the services associated with a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior security analyst. Progent can provide the skills of a certified CISSP-ISSEP cybersecurity consultant to help your enterprise to utilize current system security engineering principles and processes in system development, review system security designs according to security engineering best practices, create viable system designs that include compliant security mechanisms for all key system functions, define effective design strategies to deliver operational security, perform comprehensive risk analysis, and recommend realistic cybersecurity models that balance your operational goals with your company's risk tolerance.

Find out more about Progent's CISSP-ISSEP Cybersecurity Engineering Consulting Services.

Certified Information Systems Auditor Professional Expertise
Certified Information Systems Auditor Consultants for Austin TexasThe Certified Information Systems Auditor (CISA) credential is a prestigious qualification that represents mastery in network security auditing. Certified by ANSI, the CISA accreditation has consultants pass an extensive test overseen by the ISACA international professional group. Progent offers the services of a CISA-Certified security audit professional trained to help businesses in the fields of IS audit services, information technology enforcement, systems and infrastructure planned useful life, IT service delivery, safeguarding data assets, and disaster recovery preparedness.

Get additional details about Progent's CISA Professional Expertise.

CRISC-certified Risk Management Consultants
CRISC Network Risk Experts for Austin TexasThe Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to validate an IT professional's ability to plan, deploy, and maintain IS control mechanisms to mitigate network risk. Progent offers the expertise of a CRISC-certified engineer to assist you to create and execute a business continuity strategy based on industry best practices promoted by CRISC and geared to align with your company's risk appetite, business objectives, and budgetary guidelines. Progent's network risk management services are complementary to the support provided by Progent's CISA-Certified security engineers for impartially evaluating your IS management design and also with the expertise of Progent's CISM consultants for designing company-wide security policies.

Find out the details concerning Progent's CRISC Network Risk Mitigation Consulting.

GIAC Support Expertise
Security Consultants with Global Information Assurance Certification for Austin TexasGIAC was founded in 1999 to certify the skill of network security experts. GIAC's mission is to make sure that a certified security consultant has the knowledge necessary to provide services in key areas of system, data, and application security. GIAC accreditations are recognized by businesses and institutions throughout the world including U.S. NSA. Progent offers the help of GIAC certified professionals for all of the security disciplines addressed under GIAC accreditation topics including assessing perimeters, security incident handling, intrusion detection, web services security, and SIEM solutions.

Read additional information concerning Progent's GIAC Information Assurance Support.

Depend on Progent for Computer Security Support
If your organization is situated in Austin Texas and you need network security help, call Progent at 800-993-9400 or go to Contact Progent.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services




An index of content::

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    Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, reduces long-term service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site migrations, Progent has the knowledge and experience to finish your project rapidly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include expertise with the configuration of third-party add-ons to Exchange 2007 Server that are best aligned to your business needs.

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    Progent's Microsoft certified support team can help you design and deploy a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent offers the background to finish your project quickly and economically. Progent's Exchange 2007 help, repair, and consulting offerings include expertise with the integration of third-party enhancements of Exchange 2007 Server that are in keeping with your business goals.

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    Stealth intrusion checking is a key part of any comprehensive IT system security strategy. Progent's security experts can run extensive intrusion checks without the knowledge of your company's internal network support staff. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion detection alerts and event history analysis are properly configured and consistently monitored. Progent can provide ongoing automatic PEN testing to map your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, harvested credentials, overlooked patches, and unsound IT product defaults can be combined by threat actors into the multi-vector attacks common to modern variants of ransomware.

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    Our compensation structure is built on revenue sharing, so just like working as an independent consultant, your income is directly tied to your work effort. Certain of our support staff stress lifestyle issues and choose to work at a more relaxed pace, utilizing our self-determined schedule to follow individual pursuits such as mountain biking, motorcycle racing, snow boarding, fishing, travel, or sharing private time with family and friends. Other consultants use the opportunity to make big bucks through lots of work and long hours. Progent fully encourages either side of the spectrum plus any point in between.

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.

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    Progent can assist your business to evaluate the wealth of subscription plans offered with Microsoft 365, previously called Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also help your business to create and maintain hybrid networks that transparently combine on-premises and cloud products and services.

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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Microsoft 365 Exchange Online and local Exchange systems. This allows you to have certain Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any facet of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is carried out on time and on budget.

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    SQL Server 2014 incorporates significant enhancements in critical areas such as performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates seamlessly with all workloads including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises services that include planning, configuration, management, troubleshooting, and application development services to enable businesses of any size to realize fast return from their SQL Server 2014 deployment.

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    Application Publishing with ISA Server 2006 allows greater control over intranet applications while supporting increased productivity by making these resources accessible to legitimate remote users. ISA Server 2006 can guard business applications, services, and data throughout all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-premier ISA Server 2006 experts can help you plan, deploy, set up, and support ISA Server 2006 on your network so your company benefits from a smart and affordable combination of security, productivity, and performance.

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    Progent's certified database consultants offer businesses of any size remote support for popular RDBMS products including MS SQL Server, Oracle, MySQL, and Office Access. Services offered by Progent include installation and configuration, application architecture and programming, management support, replication solutions, storage management, performance tuning, data migration, security and compliance, backup/restore options, troubleshooting, and training.

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    Progent is a leading innovator in economically providing enterprise-class IT support to small companies. Progent's success in addressing the IT support requirements of the chronically underserved small company sector is the cumulative result of major technical and operational breakthroughs that have removed a great deal of the traditional costs out of administering network service, injected unmatched professional skill into the IT service mechanism, and significantly streamlined the solution process.

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    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your servers, endpoints printers, infrastructure appliances like routers and wireless access points, and IoT devices like sensors and health monitors.

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    Progent has supported Dynamics GP and Great Plains ERP software for more than two decades and Progent has delivered system integration, software development, education, and troubleshooting since the product's debut. Progent can provide top-tier support for upgrading out of date Dynamics GP ERP systems. Progent can help your business to design, validate, and implement a cost-effective upgrade from a a legacy release to the latest version of Dynamics GP.

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    Progent's Microsoft-authorized consultants can help you evaluate the economic justification for implementing SharePoint Server 2007, consult with you on the appropriate edition of SharePoint Server for your circumstances, offer configuration and deployment expertise, assist you to set up Microsoft SQL Server as a supporting DBM, optimize your network integrity, integrate your off-the-shelf and custom application software to operate with Microsoft SharePoint 2007, design a comprehensive security strategy that includes portal technology, and provide troubleshooting and Help Desk services.

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    Our Experts Team provides support in important technologies such as Apple OS integration and programs; Expertise for Linux-powered, UNIX, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM expertise; Strategic and specialized application help; Chief Information Officer, management information analyst, and project management services; Special applications design and integration; Web, electronic business, EDI, and customer portal design and integration; SQL management and performance consulting; Business information consulting; and Telecom architecture consulting.

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    MS Office Communications Server provides IM and Real Presence as part of a scalable, enterprise-grade solution featuring enhanced security, transparent integration with additional Microsoft software, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your enterprise can realize cost savings and improved operational efficiencies, enhanced individual productivity, and better IP security with this simple-to-administer, fault-tolerant IM platform. Successful deployments of Office Communications Server call for extensive planning and thought prior to installation. Progent's Microsoft-authorized professionals can provide the expertise necessary to realize all the advantages of Microsoft Office Communications Server throughout your entire organization.

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  • Consultant Rates Computer Firms
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    Progent's pricing model is to bill for phone support and on-site help per minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to permit less critical problems to fester.

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    Progent can help you to maintain Microsoft System Center 2007 Configuration Manager to simplify administration, improve security, and boost worker output by ensuring that operating systems and applications stay current, managing licensing, and monitoring resource usage profiles to help you make informed purchasing choices. When your organization is set to upgrade your SCCM 2007 configuration management solution, Progent can help you to prepare for and implement an efficient move to System Center 2012 Configuration Manager.

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    Progent is seeking to find staff-level, results-oriented Microsoft certified engineers with MCSE credentials; Cisco certified network consultants who have Cisco CCNP or CCIE credentials; security consultants with CISSP or CISM or comparable security credentials; and high-end network architecture consultants with a background in mobile solutions, wireless networking, fault tolerance, business continuity, information preservation, and server virtualization. Progent also is looking for professionals to join our team of desktop service technicians and off-site support experts. Also, We are looking for experienced managers who can operate productively in our high-growth, virtual office culture.

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  • CISA Certified Security Expert Service Reports Online Support Services
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    Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by each staff member to every client. The discipline of detailing and archiving support records allows more efficient service and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.


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