Immediate Online Support for Austin Texas Computer Systems
For organizations in Austin Texas, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to solve most information system issues rapidly. This lowers direct costs because solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support expertise is especially valuable for organizations that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you pay only for the services that you receive. Unlike many remote service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-tested processes that ensure the highest level of efficiency for online help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your company's network remotely without breaching network security.
Progent's proven technical support database application includes detailed documentation for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of services provided to every client by any engineer. This archive of issues and repairs is stored as a readily retrievable internal database that allows Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available other massive support databases and allow fast access to vendors' in-house engineering staff so Progent's online service specialists are able to come up with optimal resolutions quickly.
Remote support offered by Progent to clients in Austin Texas include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online support professionals can deliver network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop support services to help your company to install, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and certifies an individual's technical skills at the master level. Cisco-qualified CCIEs can deal with the most stubborn issues encountered in network planning, installation, administration, protection, and repair. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and developing alternate approaches or identifying software patches. CCIEs offer excellent cost-effectiveness since their broad expertise allows them to find solutions for problems quickly. In common instances, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using sophisticated on-line troubleshooting technology in order to perform fast, safe, and affordable analysis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs offer help for all of Cisco's industry-leading family of networking appliances by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection services to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist you to clean up rapidly after a damaging penetration. Security consulting services available from Progent cover comprehensive data security and compliance assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a broad range of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire threat progression including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Austin Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting services can assist you in building an efficient new Call Center or improving your current one, identifying or enhancing Call Center software to address the special needs of your business, or providing temporary phone support personnel to reinforce your in-house Help Desk Call Center resources to handle demanding situations such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk team of seasoned network experts gives your clients in Austin Texas rapid communication with a dependable technical support group with substantial experience providing telephone-based consulting and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a crucial enabler of business performance, and Progent's aim is to resolve rather than simply document network issues.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based professional consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Austin Texas remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your network support is proactive rather than reactive. By spotting emerging problems before they evolve into network outages, proactive monitoring can minimize disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Austin Texas, Progent's online computer support specialists are ready to provide effective and cost-effective system help the instant your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair IT problems quickly while avoiding the expense and lost time associated with on-premises support visits.
Even if your Austin organization works with a local freelance support technician or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to address sudden network crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Companies in Austin Texas
Progent's online technical help services enable your Austin organization to experience the advantages of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your network will acquire added business value by being more available, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
For most organizations in Austin Texas, local network service providers, whether consisting of freelance consultants or a full-time IT staff, can deal with typical network problems. On the other hand, serious problems can occur when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local support personnel. In these instances, Progent's on-call service experts provide an easy, quick, and budget-friendly way to augment your local help and to pass on valuable knowledge to increase your ability to handle downstream issues locally.
- Reduced Dependence on Freelance Consultants
For network support, smaller organizations often depend on independent freelance service providers. Although freelance service people have less overhead than larger consulting companies and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your network grows, network unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve support expertise to make sure your IT system stays available.
- Create a Scalable Foundation for Smooth Growth
Businesses typically begin with an information architecture created on a shoestring budget. Without a proper framework, band-aid repairs often get piled onto an unstable foundation. As a company grows, reliability and scalability issues can impede the success of the organization. These badly built environments need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system architecture able to provide the stable foundation to handle current business requirements and facilitate future growth.
- Interact with Solution Providers Rather Than Product Sellers
Smaller organizations require guidance and technical training to negotiate an ever more complex array of technology options capable of accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network support and product selling can result in a scenario where the recommended
solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match technical expertise with the best needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, in the trenches of IT support, executing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for using technical knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.