Immediate Online Technical Support for Austin Texas Information Networks
Urgent Phone Technical Support for Austin SystemsFor organizations located in Austin Texas, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve the majority of network issues quickly. This lowers direct costs since service calls require minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits even more in indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful in environments that rely on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick fixes manage to turn into large tabs. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized tools and field-tested processes that promote the highest degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent's Technical Response Center can access your company's computer system without breaching network security.

Progent's advanced service database application maintains detailed histories for all service that Progent's customers have received. Progent's authorized service personnel have access to the history of all help rendered to every client by every Progent consultant. This history of issues and repairs is stored as a readily retrievable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to determine optimal solutions in the least time.

Remote services offered by Progent to customers in Austin Texas include:

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of network management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, A/V defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your designated IT personnel and your assigned Progent consultant so potential issues can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and fast restoration of vital files/folders, applications, system images, and VMs. ProSight DPS helps your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are via a device that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To find out more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
    Progent's Shared Help Desk Service provides a transparent extension of your internal network support team. End user interaction with the Help Desk, provision of support services, problem escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the service database are consistent whether issues are taken care of by your in-house support organization, by Progent, or by a combination. You have unrestricted flexibility to extend or shrink your share of IT support work as required. Progent provides startup deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and training. For details about ProSight Shared Help Desk, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information network. Besides maximizing the security and reliability of your computer network, Progent's patch management services permit your IT staff to focus on more strategic projects and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or enhancing your current one, evaluating or modifying Help Desk software products to meet the particular demands of your business, or providing occasional online staff to supplement your existing Help Desk resources to handle demanding events such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts offers your computer users in Austin Texas quick communication with an effective support resource with substantial background delivering phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to company performance, and Progent's aim is to resolve instead of simply document network issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team offers online and in-depth engineering support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Austin Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By spotting potential problems before they cause downtime, automated monitoring can ward off inconvenient and costly information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate multiple platforms.
How Your Austin Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Austin Texas, Progent's phone-based computer support specialists can provide effective and cost-effective IT help the moment your business requires it. More than 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your Austin business has a local independent support technician or maintains a full time organization that know how to handle common network issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either don't have the time or the expertise to address unexpected network crises or especially complicated integration problems.

Details of Progent's Remote Computer Support for Austin Texas
Progent's online help, remote troubleshooting, network security expertise, and system management services offer businesses in Austin Texas the greatest leverage for your support investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can deliver your office world class IT support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of IT support, performing a wide variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every customer. The practice of documenting and organizing service activity results in more effective support and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Exchange 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful new features as well as a redesigned architecture. These enhancements favorably impact key facets of IT such as manageability, availability, security and compliance, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, create an efficient test and rollout plan, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent can also provide affordable remote consulting and support and management for Exchange 2013.

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