Immediate Online Support for Austin Texas Computer Networks
Immediate Online Consulting for Austin SystemsFor organizations located in Austin Texas, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the services of CISSP-qualified security consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent leverage because they have the real-world background and are equipped with the advanced tools required to solve most network issues quickly. Efficient support reduces direct costs because solutions use up fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you are charged only for the services that you actually get. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where quick repairs somehow turn into big invoices. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-proven processes that ensure the maximum degree of efficiency for online consulting and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to access your environment without breaching system security.

Progent's proven service database application includes thorough histories describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of services rendered to every Progent customer by any Progent engineer. This archive of issues and fixes is organized as an easily searchable proprietary database that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up other massive technical support databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online service specialists can find the best resolutions quickly.

Remote technical support services provided by Progent to customers in Austin Texas include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's top enterprises. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or improving your current organization, selecting or customizing Call Center software products to meet the particular demands of your company, or adding occasional online staff to supplement your existing Help Desk Call Center team to deal with demanding events such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your computer users in Austin Texas fast contact with an efficient support group with substantial background delivering telephone-based help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a significant driver of company efficiency, and Progent's goal is to resolve and not just record network issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and training in specific application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Austin Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and costly information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that support a variety of operating systems.
How Your Austin Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Austin Texas, Progent's online network support engineers can deliver professional and economical system support whenever your business has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Austin company relies on a regular independent support technician or maintains a full time organization that can handle typical computer issues, Progent’s Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to fix sudden system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Businesses in Austin Texas
Progent's online support services enable your Austin business to enjoy the benefits of immediate, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic value by being more available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    With most organizations in Austin Texas, nearby computer service resources, whether made up of outside consultants or an in-house maintenance staff, can solve typical technical issues. However, serious problems can occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual service personnel. In these instances, Progent's on-call service experts provide an easy, quick, and economical way to supplement your local help and to pass on valuable knowledge to improve your ability to handle downstream problems locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. While independent consultants have less internal costs than larger service organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the lack of fallback personnel may force your company to go without help during an IT crisis. As your business expands, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup service experts to make sure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Companies often start with an IT architecture created on a modest budget. Without a proper framework, slap-dash fixes can get piled onto an unstable foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. Such badly built systems require proper analysis, smart long-term planning, and broad-based technical expertise to evolve to a network infrastructure that can deliver the stable foundation to meet vital business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller organizations need guidance and technical training to negotiate an ever more complicated array of technology alternatives capable of accelerating business success and enhancing productivity. Businesses do not need a network engineer who is trying to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align technical expertise with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, refined support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, at the front lines of network service, performing a wide range of technical tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for applying technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces few competitors. Businesses who work with familiar freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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    Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company deploy and maintain Cisco’s security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and offer the flexibility to expand with your growing business requirements. Progent’s Cisco-Certified network consultants are familiar with Cisco’s complete line of products aimed at eliminating data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco products to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control framework for user certification, authorization, and tracking from an easy-to-use Web interface.

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