Greater Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Austin Metro Area.
Progent locations in the Greater Austin Metro Area
Fast and Affordable Online Troubleshooting for Austin Networks
For companies in Austin or anywhere in Texas, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to solve most network problems quickly. Efficient support reduces direct expenses because solutions use up fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote technical support expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you actually get. Unlike many online service companies, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with scenarios where fast fixes somehow turn into large bills. Progent's penchant for disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to access your network without breaching system security.
Progent's proven service reporting application keeps detailed histories describing the support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of services delivered to each customer by every Progent engineer. This history of anomalies and fixes is stored as a readily exploitable proprietary knowledge base that enables Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's online service specialists are able to determine optimal solutions in the least time.
Online support available from Progent to customers in Austin and throughout the state of Texas include:
Certified Windows Experts
Progent's Microsoft-certified remote service experts offer network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to help you company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and indicates an individual's networking skills at the master level. Cisco CCIEs know how to resolve even the most complex challenges encountered in network infrastructure design, integration, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs offer exceptional value because their deep expertise permits them to fix problems quickly. In typical cases, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your environment by means of the latest on-line troubleshooting tools in order to perform fast, secure, and affordable analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking appliances. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Access Points planning and integration support, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to bolster the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist your business to clean up quickly following a serious breach. Security consulting services offered by Progent include: in depth network security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; configuring firewalls; building secure architectures for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to address a wide array of information technologies such as network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top corporations. The ProSight suite of IT management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Austin Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the resources to build and maintain an in-house Help Desk but who need fast communication with an effective Help Desk Call Center with professional phone support as well as the ability to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent reinforcement of your current Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to resolve the most difficult network challenges, or be available in overflow circumstances when your other resources are swamped.
Progent's Help Desk staff of seasoned information technology experts offers your clients in Austin or anywhere in the state of Texas fast contact with an efficient support resource with substantial experience delivering phone help and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a key driver of company success, and Progent's target is to solve instead of just document IT issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff provides online professional consulting support and training in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Austin, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your network support is proactive and automated. By anticipating potential issues before they evolve into downtime, system monitoring can head off inconvenient and expensive service failures. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a mix of operating systems.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Austin or anywhere in the state of Texas, Progent's online computer support specialists can deliver effective and affordable IT support the instant your company has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Austin business deals with a local independent support technician or maintains an in-house IT staff that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to fix sudden network crises or particularly complex integration problems.
Advantages of Progent's Network Help for Organizations in Austin
Progent's remote technical help services enable your Austin company to realize the advantages of immediate, enterprise-grade IT support without the expense of managing an in-house IT organization. Your network will acquire greater strategic worth by being increasingly reliable, productive, and secure. Benefits to your business include:
- Seamless remote extension of your on-site IT resources
For most companies in Austin or anywhere in Texas, local computer support resources, whether made up of outside consultants or an in-house IT staff, can resolve typical technical problems. On the other hand, serious problems might strike when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these cases, Progent's online service specialists provide an easy, quick, and budget-friendly solution to supplement your local help and to pass on useful information to improve your ability to handle future problems in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller organizations commonly rely on individual freelance service providers. While freelance service people have less overhead than big consulting firms and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of reserve help may require your business to wait for assistance during an emergency. As your network expands, system downtime and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of reserve support experts to insure your IT system remains available.
- Build a Solid Foundation for Seamless Growth
Companies typically start with an information system created on a modest budget. Lacking a strong framework, slap-dash repairs often get thrown onto a shaky foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly built systems require careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a network infrastructure that can offer the solid foundation to meet vital business demands and facilitate downstream growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller companies require advice and technical training to negotiate an ever more complicated maze of product alternatives available for accelerating business growth and enhancing productivity. These companies do not need a network consultant who is motivated to resell a specific vendor's products. Network support and product selling can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the best interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the forefront of IT support, performing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help by the minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be tempted to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by every consultant to every customer. The practice of documenting and archiving service activity results in more effective service and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.