Immediate Remote Help for Austin Networks
Urgent Remote Technical Support for Austin NetworksFor businesses located in Austin or anywhere in the state of Texas, Progent offers online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve most information system issues quickly. This reduces immediate costs since solutions require fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits even more with incidental expenses by reducing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly valuable in environments that depend on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid situations where speedy. minor solutions somehow end up as big bills. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and field-tested processes that ensure the highest degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to connect to your company's system remotely without compromising network security.

Progent's advanced service reporting application stores thorough documentation of the service that Progent's customers have been provided. Progent's authorized consultants have access to the records of services delivered to each Progent client by any engineer. This history of problems and fixes is structured as an easily searchable support database that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online service experts can find optimal solutions in the least time.

Remote technical support services offered by Progent to businesses in Austin and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to complete critical projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution built around the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center team of veteran information technology consultants gives your workers in Austin or anywhere in the state of Texas rapid assistance from a reliable technical support group with extensive experience providing telephone-based consulting and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a solid contributor to company success, and Progent's intent is to fix instead of simply track IT issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group provides remote and in-depth consulting support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, programming, and education services, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Austin, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they cause full-scale emergencies, proactive monitoring can head off inconvenient and costly network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by multiple platforms.
How Your Austin Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Austin or anywhere in the state of Texas, Progent's phone-based computer support engineers can deliver expert and cost-effective IT support the instant your company has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Austin office relies on a regular independent support technician or maintains a full time IT staff that know how to deal with ordinary computer problems, Progent’s Microsoft certified engineers are available to provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve unexpected network crises or particularly tough integration problems.

Benefits of Progent's IT Support for Companies in Austin
Progent's remote technical help services enable your Austin business to experience the benefits of immediate, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will derive added business value by being more available, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    With most offices in Austin or anywhere in Texas, local computer service providers, whether represented by independent consultants or an internal maintenance staff, can resolve typical network issues. On the other hand, IT crises sometimes spring up when local support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service people. In these instances, Progent's online support professionals give you an easy, quick, and budget-friendly solution to augment your regular help and to convey valuable information to increase your capability to handle future issues in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices commonly depend on individual freelance service providers. While freelance consultants carry less overhead than big support firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of backup help may force your business to go without assistance during an emergency. As your network expands, system downtime and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service expertise to insure your network is always up and running.

  • Build a Solid Basis for Smooth Growth
    Organizations typically start with an information system created on a modest budget. Without a scalable framework, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and expandability issues can hinder the success of the business. Such badly designed systems need proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture that can deliver the solid foundation to handle vital business requirements and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complicated array of product options available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer who is trying to resell a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, at the front lines of network support, executing a wide range of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only expert technical skills, but also a support engineer with proven approaches for using technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.