Immediate Online Troubleshooting for Austin Texas Information Networks
Urgent Online Consulting for Austin SystemsFor businesses in Austin Texas, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-certified security experts to help with high-level security design and diagnostic jobs.

Progent's online technical support experts provide exceptional value due to the fact that they have the practical background and have access to the sophisticated technology needed to solve most information system issues quickly. This lowers immediate expenses since service calls accumulate minimal billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more with indirect costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. In contrast to many remote support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where quick fixes manage to end up as big bills. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested methodologies which permit the maximum level of efficiency for online consulting and troubleshooting for information networks of any size. Progent's Technical Response Center can interface to your company's system remotely without violating corporate security.

Progent's powerful service reporting application keeps thorough records describing all support that Progent's customers have received. Progent's team service personnel have access to the history of services provided to each customer by every consultant. This history of problems and repairs is organized as an easily searchable proprietary database that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft open up additional vast technical support databases and permit fast response from manufacturers' internal support staff so Progent's online service specialists can determine optimal resolutions quickly.

Online support offered by Progent to customers in Austin Texas include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your specified IT staff and your Progent consultant so emerging issues can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting utilities designed to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and enable transparent backup and rapid restoration of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured application and give your password you are requested to verify who you are via a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this second form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. For more information about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Shared Call Desk Services
    Progent's Shared Service Desk offers a seamless extension of your core network support team. Client access to the Help Desk, provision of support services, issue escalation, ticket creation and tracking, efficiency metrics, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your corporate IT support staff, by Progent's team, or by a combination. You have complete versatility to extend or reduce your share of IT support activity as required. Progent takes care of startup installation and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and training. To learn more about ProSight Shared Help Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services permit your IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to complete critical initiatives economically and on time. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk or improving your established one, evaluating or customizing Help Desk application software to address the unique requirements of your business, or adding temporary online staff to reinforce your existing Call Center resources to deal with demanding situations like software migrations, major updates, or installing new applications.

    Progent's Help Desk team of seasoned information technology consultants gives your computer users in Austin Texas fast communication with a dependable network service resource with years of background delivering telephone-based support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of company success, and Progent's intent is to fix rather than merely track network issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Austin Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By exposing emerging trouble spots before they result in full-scale emergencies, automated monitoring can avoid stressful and costly service crises. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support a combination of OS platforms.
How Your Austin Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Austin Texas, Progent's phone-based computer support engineers can provide expert and affordable IT help the moment your organization has to have it. More than 20 years of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Austin business relies on a local independent support technician or maintains an in-house IT staff that know how to handle day-to-day network problems, Progent's Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve sudden network crises or especially complex integration projects.

Details of Progent's Online Network Support for Austin Texas
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Austin Texas unparalleled leverage for your support investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center support and network management, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical experience, refined remote support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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