Fast and Affordable Remote Technical Support for Austin Texas Information Networks
Fast Online Technical Support for Austin SystemsFor organizations located in Austin Texas, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-accredited security experts to help with high-level security design and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage because they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. This lowers immediate expenses because solutions accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in indirect expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where fast repairs manage to turn into major invoices. Progent's skill at solving technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies that promote the highest level of effectiveness for online consulting and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your company's system remotely without breaching corporate security.

Progent's proven customer support reporting system stores extensive records describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of services provided to every Progent customer by any engineer. This history of anomalies and fixes is organized as a conveniently retrievable internal knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick response from vendors' internal product engineers so Progent's online consulting specialists can arrive at the most efficient resolutions quickly.

Remote support services available from Progent to businesses in Austin Texas include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and fast recovery of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and activities that derive maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as this second means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can designate several verification devices. For more information about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you�re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology experts gives your computer users in Austin Texas immediate contact with an efficient technical support resource with substantial experience delivering telephone-based help and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a significant enabler of business performance, and Progent's target is to solve rather than just document network problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional engineering support and training in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft business applications including CRM, Project, Office Word, and Office Excel. To find out additional information on Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Austin Texas remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can tune SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they result in crashes, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of platforms.
How Your Austin Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Austin Texas, Progent's online computer support specialists are ready to provide effective and affordable IT help the moment your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Austin business has a regular freelance consultant or employs a full time organization that can handle common computer problems, Progent's Microsoft certified consultants can provide an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Businesses in Austin Texas
Progent's remote IT consulting services enable your Austin organization to have the advantages of on-call, expert IT support without the cost of maintaining an in-house IT organization. Your information system will derive added business value by being increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most companies in Austin Texas, nearby network support resources, whether consisting of outside consultants or an in-house IT staff, can take care of the majority of technical issues. On the other hand, major troubles can spring up when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these cases, Progent's on-call support experts give you a convenient, quick, and budget-friendly way to supplement your regular help and to pass on useful knowledge to increase your capability to handle downstream problems locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller companies often depend on independent freelance service providers. While freelance consultants carry less internal costs than larger support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of backup personnel may force your company to go without help during an IT crisis. As your network grows, system downtime and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a ready source of backup service expertise to insure your network is always available.

  • Create a Solid Basis for Seamless Expansion
    Companies often begin with an IT system implemented on a modest budget. Lacking a proper framework, band-aid repairs can get piled onto a weak foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. Such badly built systems need proper assessment, smart long-term planning, and broad-based IT expertise to evolve to a network infrastructure that can deliver the stable foundation to meet critical business demands and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller organizations need advice and technical training to negotiate an ever more complicated array of product options available for accelerating business growth and improving efficiency. Businesses hardly need a network consultant who is attempting to resell a certain vendor's technology. IT support and product selling can lead to a situation where the proposed solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, refined remote support tools, and understanding of corporate IT enable offices to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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