Immediate Online Support for Austin Texas Computer Systems
Fast Phone Help for Austin SystemsFor organizations in Austin Texas, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to solve most information system issues rapidly. This lowers direct costs because solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support expertise is especially valuable for organizations that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you pay only for the services that you receive. Unlike many remote service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-tested processes that ensure the highest level of efficiency for online help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your company's network remotely without breaching network security.

Progent's proven technical support database application includes detailed documentation for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of services provided to every client by any engineer. This archive of issues and repairs is stored as a readily retrievable internal database that allows Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available other massive support databases and allow fast access to vendors' in-house engineering staff so Progent's online service specialists are able to come up with optimal resolutions quickly.

Remote support offered by Progent to clients in Austin Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire threat progression including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting services can assist you in building an efficient new Call Center or improving your current one, identifying or enhancing Call Center software to address the special needs of your business, or providing temporary phone support personnel to reinforce your in-house Help Desk Call Center resources to handle demanding situations such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk team of seasoned network experts gives your clients in Austin Texas rapid communication with a dependable technical support group with substantial experience providing telephone-based consulting and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a crucial enabler of business performance, and Progent's aim is to resolve rather than simply document network issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based professional consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Austin Texas remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your network support is proactive rather than reactive. By spotting emerging problems before they evolve into network outages, proactive monitoring can minimize disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
How Your Austin Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Austin Texas, Progent's online computer support specialists are ready to provide effective and cost-effective system help the instant your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair IT problems quickly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Austin organization works with a local freelance support technician or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to address sudden network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Companies in Austin Texas
Progent's online technical help services enable your Austin organization to experience the advantages of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your network will acquire added business value by being more available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most organizations in Austin Texas, local network service providers, whether consisting of freelance consultants or a full-time IT staff, can deal with typical network problems. On the other hand, serious problems can occur when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local support personnel. In these instances, Progent's on-call service experts provide an easy, quick, and budget-friendly way to augment your local help and to pass on valuable knowledge to increase your ability to handle downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller organizations often depend on independent freelance service providers. Although freelance service people have less overhead than larger consulting companies and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your network grows, network unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve support expertise to make sure your IT system stays available.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically begin with an information architecture created on a shoestring budget. Without a proper framework, band-aid repairs often get piled onto an unstable foundation. As a company grows, reliability and scalability issues can impede the success of the organization. These badly built environments need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system architecture able to provide the stable foundation to handle current business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller organizations require guidance and technical training to negotiate an ever more complex array of technology options capable of accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network support and product selling can result in a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match technical expertise with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, in the trenches of IT support, executing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for using technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



An index of content::

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    Progent offers the support of certified consultants and experienced database application programmers, DBAs, project management experts, Cisco-certified network architects, disaster recovery/business continuity specialists, and certified security professionals to assist your business to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, install pilot environments at your site or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database platforms, and configure an efficient and safe network infrastructure that helps you realize the full business benefit of SQL Server 2012.

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    Progent offers the support of RIM BlackBerry-premier experts who can assist small organizations to plan, manage, and troubleshoot BlackBerry technology economically and successfully, doing away with the requirement for an internal BlackBerry specialist and reducing the expense and distraction of supporting a mobile workgroup. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-premier consultants, Cisco CCIE network engineers, and CISA and CISM-certified security engineers. This breadth of expertise, combined with Progent's proven remote service delivery model, offers small and mid-size companies a cost-effective option for incorporating BlackBerry technology productively into their IT system.

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    Progent's Microsoft-certified experts have 20 years of experience providing e-mail and integrated email/telephony solutions for companies. Progent offers economical Microsoft Exchange Server support services to enhance email security and virus defense, provide fault tolerant email, and facilitate remote and wireless email connectivity. Progentís Microsoft Exchange consulting and support offerings can aid you in designing and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT server or outdated Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and switches. UniFi appliances installed on multiple sites with thousands of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent can provide the skills of veteran wireless professionals who can help your organization to assess the value of Ubiquitiís UniFi technology for your environment and assist you to plan, deploy, manage, and maintain your UniFi solution.

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    Progent's Microsoft engineers can provide in-depth expertise in deploying, using and troubleshooting all versions of Project, Project Server, and Microsoft Project Online and can deliver a wide variety of affordable online support services following industry best practices to help businesses of all sizes to get all the advantages of this leading platform. Support services offered by Progent include solution design, installation and upgrades, setting up safe collaboration among onsite and offsite users, network optimization, and specialized online training.

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    Windows Active Directory Remote Support Services

    Windows Active Directory demands significant hands-on experience to integrate optimally across a large corporation. Progentís Microsoft Premier engineers are experts in planning, integrating, and maintaining sophisticated Microsoft Enterprise AD projects. Progentís areas of expertise with Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, cleaning up residual legacy version configuration objects in production AD systems, and fixing failed installations of AD and Active Directory-integrated programs.

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  • Forefront Threat Management Gateway 2010 Consulting Forefront Network Inspection System Remote Support Services
  • Great Plains Integration Support Microsoft Dynamics GP ERP Computer Engineer
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  • ISSAP Security Consultants 24x7 Cybersecurity Firm CISSP-ISSAP Certified
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    Technical Support ISA 2006

    Microsoft ISA 2006 is a multi-functional gateway that offers a powerful application layer firewall, VPN, proxy, and Web caching solution for securing the Internet-facing networks of any organization against a broad range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 support professionals can help you design, cost-justify, test, install, configure and manage the any version of ISA Server on your information system.

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  • Network Monitoring Technical Consultant
    Remote Network Monitoring Online Support Services

    Even if your company has a minimal network services staff and a modest technology budget, your information system can still feature the same high availability and performance that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified network professionals, the most recent system management products for proactive monitoring and alerts, and economical service packages such as a help desk service to keep your vital business applications and hardware operating.

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  • Integration Services Mandrake Linux, Solaris, UNIX Travis County Texas Redhat Linux, Solaris, UNIX Troubleshooting
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  • Consultant Services ProSight Virtual Server Private Cloud Hosting
    ProSight Virtual Machine Hosting Consulting

    Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size company's servers in a solution that gives the highest degree of dependability and expandability and is also simple to move to any data center. ProSight Virtual Hosting services are built on proven virtualization platforms that allow small businesses with multi- platform environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence.

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    24 Hour Integration Support SCOM 2012

    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, optimizing and fixing SCOM environments and offer organizations of all sizes expert remote or onsite consulting support for SCOM 2012. Progent can assist you to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or onsite technical support to help you to remediate critical problems detected by Microsoft SCOM 2012.

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  • Microsoft Certified Expert Network Consulting Office 365 AD FS Exchange Online and on-premises Exchange Remote Support
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  • Microsoft Exchange 2010 Upgrade Engineer Microsoft Exchange 2010 Upgrade Online Consulting

  • Support Outsourcing Microsoft Consulting Best Practices
    Company-wide Standards for Best Practices Network Consulting Service

    Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, in the trenches of network support, executing a broad range of technical projects for an extensive array of clients. Every Progent support professional shares a proven collection of individual best practices that are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to fix actual network problems quickly.

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    Cisco SIP and CUBE Information Technology Consulting

    Progent's Cisco-certified SIP infrastructure consultants can assist you to design, deploy, manage, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and offer affordable remote or on-premises expertise to assist companies to move smoothly to an advanced communications ecosystem that offers fast ROI. Progent's certified Microsoft collaboration experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business or Lync for access to a SIP PSTN trunk.

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    Best Practices Information Technology Manager

    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, at the front lines of network service, executing a broad range of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not only expert IT skills, but also a consultant with proven approaches for applying technical knowledge to repair real-world network problems rapidly.

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  • Consulting Hourly Rate IT Support
    Urgent Networking Specialist Consultant Prices

    Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you pay only for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to permit minor problems to stay unaddressed.

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  • Nagios Consultant Linux Network Monitoring, Nagios and MRTG Consulting Services
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    24/7/365 Microsoft Intune Consulting Services

    Progent's network engineers can assist your company to automate desktop PC update and patch management by providing expertise with management tools that include Microsoft System Center Configuration Manager, Systems Management Server 2003, and Windows Server Update Services (WSUS).

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  • Offsite Managed Data Backup Service Technical Support Services 24/7 Remote Data Backup and Recovery Service Network Engineer
  • Offsite Workforce Data Protection Consultant Services Remote Workers Data Protection Configuration

  • Offsite Workers Data Protection Support Services
    Remote Workforce Data Protection Consultants

    Progent can assist small and mid-size businesses to plan, install, verify and troubleshoot backup/restore technology required for at-home workers.

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  • Onsite Computer Services Microsoft Office 2003 24-7 Microsoft Small Business IT Consulting
  • Private Clouds for Small Businesses Consult ProSight VM Hosting Engineer
  • ProSight DPS Hybrid Cloud Backup Services Support and Integration Immediate Support ProSight Data Protection Services BDR Solutions

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    Windows Server 2019 Hybrid Solutions Online Technical Support

    Progent's Microsoft-certified Windows Server 2019 experts can help your company to design and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 delivers significant enhancements in capacity, performance, ease of management, virtualization, security and compliance, hybrid local/cloud integration, resilience, and container support.

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  • Remote Microsoft Project Server My Sites Consulting Services Microsoft Project Server Reporting Consultant
  • Remote SonicWall NSA 9450 Firewall Cybersecurity Organizations Award Winning SonicWall TZ300 Firewall Network Intrusion Penetration Testing
  • Remote Support Network Engineer Telecommuter Job 24-Hour Remote Support Network Engineers From Home Job
  • Remote Windows Server 2008 Active Directory Support Windows Server 2008 Security Engineer
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    SonicWall VPN Testing

    Progent's SonicWall firewall consultants can show you how to deploy, maintain, and troubleshoot SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity consultants can help you incorporate SonicWall firewalls into a complete network protection solution and design protection into your business operations.

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  • 24x7x365 Exchange Server 2016 Upgrade Planning Technology Consulting Services
    Microsoft Exchange Server 2016 Upgrade Planning Information Technology Consulting

    Progent can help your business in any and all facets of your migration to Exchange Server 2016 such as designing high availability infrastructure for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

  • Austin On-site IT Support
  • SCCM 2012 Site Hierarchy Design Configuration System Center 2012 Configuration Manager Online Help
  • SMS 2003 Upgrade IT Consultant MCSE Expert Certified SMS Server 2003 Upgrade Online Support

  • Computer Consultant Data Protection Manager 2016 and SharePoint
    Support Services SCDPM 2016 Compliance

    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified recovery functions for Microsoft environment. SCDPM 2016 delivers application-sensitive protection for key workloads such as Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, supports virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can assist businesses of any size to design, deploy, manage, and repair a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous release of DPM or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent can provide online or onsite support and can provide occasional guidance to resolve technical bottlenecks or provide end-to-end project management or co-management support to help you complete your Data Protection Manager 2016 deployment on time and on budget.

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  • NetApp MetroCluster Disaster Recovery Consult
    24-Hour NetApp MetroCluster Troubleshooting Engineers

    NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with continual replication to provide fast, zero RPO disaster recovery between datacenters located as far as 185 miles (300km) apart. Progent's roster of seasoned IT consultants can help you to plan, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your functional needs and IT budget. Progent can make sure you adhere to leading practices for installing your MetroCluster solution by delivering guidance with tasks such as assigning shelf IDs, determining plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to show adherence with industry standards and government mandates.

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  • SonicWall Ransomware Protection Cybersecurity Contractors
    SonicWall TZ500 Firewall Cybersecurity Consultancies

    Progent's certified SonicWall firewall experts can show you how to integrate, maintain, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified cybersecurity consultants can help you incorporate SonicWall security gateways into a complete security plan and build protection into your business processes.

  • Small Business Server 2003 Online Support Services SBS Integration Support
  • Solaris to Windows Migration Consulting 24-7 Solaris to Windows Upgrade Help
  • Spam Filtering Support and Setup Email Mobile Access Network Setup
  • Support Services SCCM 2012 Policy Settings SCCM 2012 Planning Information Technology Consulting
  • System Center Operations Manager Network Engineer Remote Monitoring and Reporting Consultants
  • Technical Support Services Exchange 2007 Edge Server Consult Exchange 2007 Server
  • Technology Consulting Windows 7 Upgrade Outsourcing Windows 7 Evaluation

  • Specialist Time Machine Backup
    CrashPlan Backup Consultant

    Progent offers economical remote support from consultants with expertise in a broad array of utilities and technologies that deliver solutions for backing up Windows, Mac, and Linux servers and desktops plus notebooks and handhelds. Progent offers consulting support for leading data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can help you to deploy, enhance, or troubleshoot backup systems for a variety of architectures such as local, remote, cloud, or a mix.

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  • Consultants Microsoft Exchange 2016 Upgrade
    Microsoft Exchange Server 2016 Upgrade Planning Engineer

    Progent can assist your business in all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) system topology for a local, cloud-based or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Telecommuters Consultants near me in Austin - Cloud Integration Technology Consulting Austin Texas Work from Home Employees Austin Consulting and Support Services - Cloud Solutions Consulting Experts Austin-Bergstrom Airport AUS
  • Teleworkers Austin Expertise - Backup/Restore Solutions Consulting Services Austin, Travis County Offsite Workforce Austin Consulting - Backup/Restore Systems Consulting and Support Services Austin-Bergstrom Airport AUS
  • Top 5500 Wireless Controller Consulting Integration Support WLAN controller
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  • Top Rated Ubiquiti switch Engineer Emergency Technology Professional Ubiquiti WiFi access point
  • Top Windows Desktop Simulation on macOS IT Consulting Windows Virtual Desktop for Mac Support Outsourcing

  • VirtualPC for Apple Mac Remote Troubleshooting
    Remote Desktop Connection Client for Mac Consultant

    For companies with a combination of Apple Mac and Windows computers, there exist two popular alternatives for using Microsoft Windows-only software on macOS or OS X: remote access to a physical Windows computer or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect an Apple Mac to a remote Microsoft Windows-based PC to run Microsoft Windows software and share system resources. Microsoft's Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac system so you can run Windows software locally. Progent's macOS and Mac OS X technology support experts can assist your organization to maintain these products for running Windows software on your Apple Macs and can in addition help you to evaluate and configure third-party solutions for Windows PC simulation.

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  • Ubiquiti UniFi WiFi access point Specialist Ubiquiti UniFi Mobile App Specialist

  • Small Business Small Office IT Consultant
    Small Business Support Company

    Progent is a leading innovator in economically providing enterprise-class IT help to small companies. Progent's achievement in addressing the network support needs of the chronically underserved small company market is the cumulative outcome of key technical and operational innovations that have removed a great deal of the conventional expenses out of managing IT support, injected unprecedented professional expertise into the IT service mechanism, and significantly streamlined the solution cycle.

  • Ubiquiti switch Consultancy Ubiquiti UniFi WiFi Engineer
  • Urgent Microsoft Windows 2016 Networking Support Microsoft Sharepoint Server 2010 Small Business IT Consulting Companies
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  • Virtual Server Private Cloud Hosting Technology Professional Private Cloud Integration Specialist
  • Windows 7 Upgrade Computer Consulting Windows 7 Upgrade On-site Support

  • Power BI On Premises Integration Firm
    Power BI Desktop Coder

    Progent's Power BI consultants can assist your business to plan, install, manage, update or troubleshoot your Power BI solution. Progent's database experts can help you to prepare your source data for Power BI visualizations. Progent can show you how to build and manage a local, cloud based, or hybrid network model for Power BI.

  • Windows 8.1 DirectAccess Network Administration Windows 8.1 Backup and Restore Configuration
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  • Wireless Security Consulting Open Now Network Security Consulting

  • System Center 2016 and Hyper-V Integration Remote Support Services
    SCSM 2016 Remote Support

    System Center 2016 provides major enhancements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • application Testing Lab Consulting Immediate Herakles/QTS Test Lab Consultants
  • wireless IP phones and CUCM Outsourcing wireless VoIP phone integration Troubleshooting

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