Fast and Affordable Online Technical Support for Austin Texas Networks
Fast Phone Help for Austin SystemsFor organizations located in Austin Texas, Progent offers remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This reduces direct expenses since service calls use up fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to many online support firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies which allow the highest level of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to access your computer system without compromising system security.

Progent's powerful technical support database application includes thorough histories describing all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of support delivered to each customer by every engineer. This database of problems and fixes is structured as an easily retrievable internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft open up other massive technical knowledge bases and allow priority access to vendors' internal engineering staff so Progent's remote service specialists are able to come up with the best solutions quickly.

Online support services provided by Progent to customers in Austin Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight line of network management outsourcing services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center team of veteran information technology consultants offers your customers in Austin Texas quick contact with a dependable support group with years of experience providing telephone-based help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's target is to solve and not just report network problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online professional engineering support and education in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom development, and training services, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Austin Texas remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so that your computer support is proactive and automated. By anticipating potential issues before they cause full-scale emergencies, automated monitoring can minimize inconvenient and costly network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a variety of OS platforms.
How Your Austin Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Austin Texas, Progent's phone-based network support engineers can deliver effective and cost-effective IT support the moment your organization needs it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Austin business has a regular freelance support technician or employs an in-house IT staff that know how to deal with the majority of network problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to fix sudden network crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Offices in Austin Texas
Progent's remote IT consulting services enable your Austin company to enjoy the advantages of immediate, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic value by being more reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    With most companies in Austin Texas, nearby computer support resources, whether made up of freelance consultants or an internal IT staff, can take care of the majority of technical problems. However, serious problems might spring up when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local support people. In these situations, Progent's online service professionals offer an easy, quick, and economical solution to augment your regular help and to transfer useful information to increase your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses often depend on independent freelance consultants. Although freelance service people carry smaller overhead than big consulting organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of backup help may require your company to wait for help during an emergency. As your company expands, system downtime and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of backup service experts to insure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations often start with an information architecture implemented on a modest budget. Lacking a robust framework, slap-dash repairs can get piled onto a shaky foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. Such poorly built environments require careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure able to offer the stable foundation to meet current business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices require guidance and technical training to navigate through an increasingly complex maze of product options capable of accelerating business growth and improving productivity. Businesses hardly need a network engineer who is attempting to sell a specific vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the front lines of network service, performing a broad variety of technical projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This means that you get not just expert technical help, but also a consultant with field-tested methods for applying technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Before Progent’s Microsoft Operations Manager solution, network issues were handled reactively, once workers complained about them. With the benefit of proactive, automated alerts and trend analyses created by MOM, Progent can now ward off system problems before they becomes critical enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before clients know that the problems exist. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class reliability, safety and performance.

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    Progent's Microsoft-certified consultants have 20 years of background providing electronic messaging and integrated email/telephony solutions for companies. Progent provides economical Exchange Server consulting services to enhance email security and virus defense, achieve high availability email, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange consulting and support offerings can assist you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.

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    Progent's expert application designers and programmers can assist your company to create enhancements to Microsoft Dynamics GP/Great Plains that address the unique needs of your business without losing the advantages of Windows integration and connectivity. Progent can also provide expertise with a variety of development tools that can be used to build user-interface and data integrations with Microsoft GP. These tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent's certified Windows Server 2000 experts offer network support and information technology consulting services for the complete line of Microsoft .NET Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 integration, update, and support services include system planning, deployment, project management, on-site and remote technical support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.

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    Microsoft Virtual Server 2005, run on the Microsoft Windows Server platform and powered by technology originally developed by Connectix, delivers the power needed to carry out server consolidation, software migration, and server quarantine projects via virtualization technology in an enterprise-class computing environment with high scalability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at businesses wishing to enhance ROI in application programming and testing, migration from outdated line-of-business applications, and server consolidation. Progent's certified Virtual Server experts can help your IT staff to assess and integrate MS Virtual Server 2005.

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    Progent provides customized online training for a range of client apps and operating systems such as Microsoft Office Excel, Word, Access and Visio plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Online training provides the advantages of traditional in-person seminars, including instant interaction between clients and teachers, but avoids the expenses of travel and the hassle of trying to accommodate the schedules of multiple trainees. Offered to individuals or classes of any size, Progent's live online training allows the instructor to run the class from an online office and the students can be spread throughout an office or across the the U.S. Virtual instruction utilizes proven learning aids such as broadcast white boards, real-time questions, and collaborative desktops. Sessions can be short and personalized to specialized subjects or longer in duration and wider in coverage.

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    The QTS Colocation Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS data center as a colocation site or if you are planning on migrating your main or offsite backup system to Herakles/QTS, Progent can provide a range of affordable consulting services that include data center relocation, equipment deployment and updates, infrastructure improvements, comprehensive project management, virtualization configuration, remote network monitoring, streamlined network management, software programming, business continuity planning, security assessment, and the support of Progent's Test Lab.

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    Progent's certified consultants offer technical support and IT consulting expertise for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's migration, configuration, administration, and troubleshooting services for Exchange Server 2003 include planning, deployment, project management, onsite and remote technical support, Help Desk Call Center support, certified security consulting, and full-service network management outsourcing.

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