On-premises and Online Computer Network Consulting and Troubleshooting

Fast Remote Support for Austin Texas Computer Networks
For organizations in Austin Texas, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's online support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology required to resolve most information system issues quickly. Efficient support reduces immediate costs because service calls accumulate fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits even more in incidental costs by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you actually get. In contrast to typical remote support firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at solving technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which promote the highest degree of efficiency for online help and troubleshooting for IT networks of any size. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to link to your company's network remotely without compromising corporate security.

Progent's powerful customer support database application stores extensive records for the service that Progent's customers have been provided. Progent's authorized engineers have access to the history of services delivered to every Progent customer by every Progent engineer. This database of trouble tickets and resolutions is structured as a quickly accessible proprietary database that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up additional massive technical databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best solutions in the least time.

Online services offered by Progent to customers in Austin Texas include:

• Authorized MS Windows Expertise
  Progent's Microsoft-expert remote support engineers offer network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a broad range of platform support services including Windows Server 2022 solution design and migration services, Windows Server 2019 migration, Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Microsoft Access Development and Training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a broad range of cost-effective desktop services to help your company to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and upgrade support and Windows 10 integration support, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to handle even the most complex issues associated with network planning, integration, administration, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an excellent value because their depth of expertise enables them to resolve problems rapidly. In typical instances, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using advanced remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and repair.

  South Central Texas Contact Information:
  Progent offers consulting services and onsite technical support throughout Central and South Texas.
  

  Progent locations in South Central Texas

  City	Address	Phone	Link
  Austin	700 Lavaca St, Suite 1400 Austin, TX 78701 United States	(737) 204-0155	Austin Network Support Services
  Corpus Christi	710 Buffalo Street Corpus Christi, TX 78401 United States	(361) 356-3700	Corpus Christi Network Support Services
  San Antonio	110 E Houston Street San Antonio, TX 78205 United States	(210) 750-3330	San Antonio Network Support Services

  
  
  

  Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of networking devices. Cisco networking consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.

• CISSP and ISSAP Premier System Security Engineers
  Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist your company to recover quickly following a damaging breach. Security services offered by Progent include: in depth data security and compliance evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile access; guarding your messaging system against spam and directory harvest attacks; and managing 24x7 network monitoring.

• Cloud Integration Solutions
  Progent can provide advanced online consulting support to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Microsoft 365 Exchange Online integration with on-prem Exchange environments, Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM.

  Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a broad range of computer technologies such as network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.

  Important Linux versions for which Progent can provide expertise include:
  — RedHat
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, applications, system images, plus virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your information network. Read more about Progent's patch management services.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are via a unit that only you have and that uses a separate network channel. A wide selection of devices can be utilized as this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to execute major initiatives economically and on time. Progent's special online engineering solutions include:

• Call Center Services
  Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.

  Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or improving your existing organization, selecting or modifying Call Center application software to handle the particular demands of your business, or adding temporary online personnel to reinforce your existing Call Center team to handle high-demand events such as software migrations, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of seasoned information technology professionals provides your clients in Austin Texas rapid assistance from an effective technical support group with substantial background delivering phone support and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a crucial driver of business performance, and Progent's target is to resolve and not just record technical problems.

• Business Applications Services: Training, Custom Programming, and Problem Solving
  Progent's Applications Experts Group can supply online advanced consulting expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and Microsoft 365 Excel. For more information about Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.

• Unified and Automated Management of Hybrid Cloud Environments
  Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

• Remote IT Infrastructure Monitoring and Reporting Services
  Progent offers businesses in Austin Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager for your business so that your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they cause downtime, proactive monitoring can avoid inconvenient and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a variety of platforms.

Even if your Austin business works with a regular independent consultant or maintains a full time organization that know how to handle ordinary network problems, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to solve unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Austin Texas
Progent's remote IT consulting services allow your Austin company to realize the benefits of timely, enterprise-level network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

• Seamless virtual expansion of your on-site support resources
  With most businesses in Austin Texas, local computer support resources, whether made up of independent consultants or a full-time maintenance staff, can resolve typical network problems. However, serious problems sometimes spring up when local resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these cases, Progent's online support specialists provide an easy, fast, and affordable solution to augment your local resources and to pass on valuable knowledge to increase your capability to handle future problems in-house.

• Reduced Reliance on Freelance Service Providers
  For network maintenance, smaller offices often depend on independent freelance consultants. Although independent service people have smaller internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of backup help may require your company to go without help during an IT crisis. As your network expands, system downtime and problems with vital software become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve support expertise to insure your IT system stays up and running.

• Create a Solid Foundation for Seamless Growth
  Businesses often start with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid repairs often get thrown onto a weak foundation. When a company grows, reliability and expandability problems can impede the success of the business. Such poorly designed systems require proper analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture able to deliver the solid foundation to handle vital business requirements and simplify downstream expansion.

• Work with Solution Providers Instead of Product Vendors
  Smaller businesses need guidance and technical training to negotiate an increasingly complicated array of technology options capable of accelerating business success and improving efficiency. These companies do not need a computer consultant who is attempting to resell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical expertise, refined remote support software, and understanding of corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

• Best Practices
  Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, in the trenches of IT support, performing a broad variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT skills, but also a consultant with proven methods for using computer knowledge to repair actual network problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to allow simple problems to fester.

• Full Documentation of IT Services
  Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to every customer. The discipline of detailing and archiving service records allows more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

• Automated Network Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few IT service companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from painful and costly availability disruptions.