Fast and Affordable Remote Support for Austin IT Networks
For organizations located in Austin or anywhere in the state of Texas, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve most information system issues rapidly. This reduces immediate expenses since solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves even more in indirect costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical online support companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from scenarios where speedy. minor repairs somehow end up as major tabs. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and field-proven methodologies which allow the highest degree of effectiveness for remote consulting and repair for information systems of any size. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to link to your company's computer system without compromising network security.
Progent's powerful customer support database application keeps thorough records for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of support rendered to every Progent client by every engineer. This archive of anomalies and resolutions is stored as a conveniently retrievable support database that allows Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting experts can arrive at the best solutions in the least time.
Online technical services provided by Progent to companies in Austin and anywhere in the state of Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2013 design,
Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult issues associated with network infrastructure design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to resolve problems rapidly. In typical instances, less qualified engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can connect to your environment using advanced remote troubleshooting technology to provide quick, secure, and affordable diagnosis and repair.
Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Austin Metro Area.
Progent locations in the Austin Metro Area
Progent's CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure devices. Cisco infrastructure consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless APs engineering expertise, Cisco wireless controllers support Services, Cisco VPN and Security Integration support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to recover quickly following a damaging penetration. Security support services available from Progent cover thorough information security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.
Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a broad spectrum of information technologies such as network infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's special online consulting services include:
How Your Austin Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the budget to create an in-house Call Center but who want quick response from an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Call Center or enhancing your current organization, selecting or customizing Help Desk Call Center software to address the particular requirements of your corporation, or providing temporary phone support personnel to supplement your existing Call Center resources to handle demanding events such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology consultants offers your computer users in Austin or anywhere in the state of Texas quick access to a large technical support group with extensive background delivering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a solid enabler of company success, and Progent's policy is to fix instead of merely report technical problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team offers phone-based professional engineering support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Austin, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your network support is proactive rather than reactive. By uncovering potential problems before they result in full-scale emergencies, proactive monitoring can ward off disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by a combination of platforms.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Austin or throughout the state of Texas, Progent's online network support specialists are ready to provide professional and affordable IT support whenever your business requires it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Austin office deals with a regular freelance consultant or employs a full time organization that know how to handle the majority of computer problems, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to deal with sudden network crises or especially tough integration problems.
Features of Progent's Remote Computer Support for Austin
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give companies in Austin or throughout the state of Texas the greatest leverage for your IT budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can deliver your company world class IT support while permitting you to avoid the expense and hassle of running a large internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Austin and is also ideal for customers in more remote regions of Texas that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers online help on a by-the-minute billing plan, so you are billed only for the support you use. Progent requires no minimum fee for online help and asks for no monthly retainer for services provided during regular working hours. This protects you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of authorized professionals with skill in planning, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
Dynamics GP Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Project Management and Application Development
Amazon MWS Software Design and Programming
By providing a convenient one-stop source for network generalists and specialists, Progent can deliver fast, cost-effective, and thorough information technology solutions that meet the special requirements of your company.
- Advanced Online Connectivity Software
Secure online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it possible to find quick fixes to issues that might otherwise demand a costly onsite service call. Sophisticated remote connectivity tools and experienced engineers combine to allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite support and remote system tracking.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Availability
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, refined support tools, and familiarity with corporate IT allow offices to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 upgrades, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help by the minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to allow less critical problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each client. The discipline of documenting and archiving support records allows more effective support and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.