Immediate Online Troubleshooting for Austin Networks
Fast Remote Help for Austin NetworksFor organizations in Austin or anywhere in Texas, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online support experts provide exceptional value because they possess the real-world background and have access to the advanced technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct expenses since solutions use up minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online consulting know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast solutions manage to end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and field-proven processes which allow the maximum level of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to link to your company's network remotely without violating system security.

Progent's sophisticated technical support reporting application maintains thorough documentation of all service that Progent's clients have been provided. Progent's staff engineers have access to the records of all help provided to every customer by any consultant. This archive of issues and fixes is stored as a conveniently exploitable internal knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with major vendors including Cisco and Microsoft open up additional extensive technical support databases and permit priority response from vendors' internal product engineers so Progent's remote service specialists can arrive at the best solutions quickly.

Remote technical support services provided by Progent to customers in Austin and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk team of veteran information technology consultants offers your workers in Austin or anywhere in the state of Texas immediate assistance from a dependable support resource with substantial experience providing phone support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to business performance, and Progent's goal is to solve and not merely report technical problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply online professional engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Austin, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your network support is proactive and automated. By exposing looming issues before they evolve into downtime, proactive monitoring can avoid disruptive and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments based on a combination of OS platforms.
How Your Austin Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Austin or throughout the state of Texas, Progent's phone-based network support specialists can provide professional and economical IT support the instant your organization requires it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while eliminating the cost and lost time associated with in-person service calls.

Even if your Austin company works with a local independent consultant or employs a full time IT staff that know how to handle typical network issues, Progent’s Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to address unexpected system crises or especially tough integration problems.

Features of Progent's Remote Computer Support for Austin
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services give businesses in Austin or anywhere in the state of Texas the greatest leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's experts can provide your company world class network support while permitting you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical background, refined support tools, and familiarity with corporate IT allow companies to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, at the forefront of IT service, performing a broad variety of IT projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to each customer. The discipline of detailing and archiving support activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who won’t release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.