Fast Remote Troubleshooting for Austin Texas Computer Systems
Fast Remote Technical Support for Austin SystemsFor companies located in Austin Texas, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to solve most network problems quickly. Efficient support lowers immediate expenses because solutions require minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits even more with indirect costs by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support know-how is especially valuable for organizations that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions manage to end up as large bills. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes that permit the maximum level of efficiency for remote help and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's online support team to communicate with your computer system without compromising corporate security.

Progent's proven technical support database system includes detailed documentation for the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of all help provided to each client by every consultant. This database of problems and resolutions is organized as an easily retrievable support database that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other massive support databases and allow quick access to vendors' in-house support staff so Progent's online consulting experts can come up with the best resolutions promptly.

Online technical services provided by Progent to customers in Austin Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable transparent backup and fast recovery of vital files/folders, applications, images, and virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting services can assist you in creating an effective new Help Desk or enhancing your current organization, selecting or enhancing Help Desk Call Center application software to meet the unique demands of your corporation, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center group to deal with demanding events such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of veteran information technology experts gives your workers in Austin Texas instant access to a reliable support group with extensive experience providing phone support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's goal is to resolve and not just annotate IT problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group offers remote professional engineering support and education in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Austin Texas online hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive and automated. By exposing emerging problems before they evolve into network outages, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that support a combination of platforms.
How Your Austin Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Austin Texas, Progent's online network support specialists can provide expert and cost-effective system support the instant your company requires it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Austin office deals with a regular freelance consultant or maintains a full time organization that can handle common network problems, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system crises or especially challenging integration problems.

Features of Progent's Remote Computer Services for Austin Texas
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services offer companies in Austin Texas unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the expense and hassle of running a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical background, refined support software, and understanding of enterprise networking allow companies to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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