Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Austin Metro Area.

Austin Onsite IT Consulting
Progent locations in the Austin Metro Area

City Street Address Contact Information
Austin, TX 700 Lavaca St
Suite 1400
Austin, Texas 78701
Sales Phone: 737-204-0155

Link: Austin Network Support Services

Immediate Online Troubleshooting for Austin Information Networks
Urgent Remote Consulting for Austin NetworksFor organizations located in Austin or anywhere in Texas, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage because they have the practical background and have access to the sophisticated technology necessary to solve most network problems rapidly. This lowers direct costs since solutions use up fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical online service companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with situations where speedy. minor fixes somehow turn into big bills. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized tools and proven methodologies that ensure the maximum level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to access your company's computer system without compromising corporate security.

Progent's advanced service database application maintains comprehensive documentation for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services delivered to every customer by every engineer. This history of problems and responses is organized as a quickly searchable internal knowledge base that allows Progent's online technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's remote service experts are able to come up with the most efficient solutions quickly.

Online support services available from Progent to clients in Austin and throughout the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight series of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the resources to build and maintain an internal Help Desk Call Center but who need quick access to an effective Help Desk Call Center with proficient telephone assistance as well as the ability to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent supplement to your current Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation option for the toughest network challenges, or be available in overflow circumstances when your regular resources are too busy.

    Progent's Help Desk staff of seasoned information technology experts provides your workers in Austin or anywhere in the state of Texas quick assistance from an effective network service resource with years of background delivering telephone-based consulting and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a significant contributor to business efficiency, and Progent's intent is to resolve instead of merely report IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group provides remote professional consulting support and training in specific business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Austin, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By detecting potential trouble spots before they grow into crashes, automated monitoring can head off stressful and expensive information system crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by a combination of OS platforms.
How Your Austin Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Austin or anywhere in the state of Texas, Progent's online network support engineers can provide expert and affordable system support the moment your organization has to have it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Austin business works with a regular freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to fix unexpected system emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Organizations in Austin
Progent's online support services enable your Austin company to have the benefits of timely, enterprise-level network support without the cost of managing a full-time IT staff. Your network will acquire greater strategic value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    For most offices in Austin or anywhere in Texas, local network support providers, whether consisting of freelance consultants or a full-time IT staff, can handle the majority of network issues. On the other hand, IT crises can strike when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's online support specialists offer an easy, fast, and budget-friendly way to augment your regular help and to transfer useful information to increase your capability to handle future problems locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller offices commonly depend on individual freelance consultants. Although freelance service people carry smaller overhead than big consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of fallback help may require your company to wait for help during an IT crisis. As your network expands, network unavailability and trouble with critical applications become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to insure your IT system is always available.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. Such badly designed systems require proper assessment, smart long-term planning, and extensive IT expertise to upgrade to a system architecture able to offer the stable foundation to meet current business demands and ease future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies need guidance and technical education to navigate through an ever more complicated maze of technology alternatives capable of promoting business growth and improving productivity. They do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match technical expertise with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT expertise, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the front lines of network support, executing a broad range of technical projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical help, but also a support engineer with field-tested methods for applying technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Companies who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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