Fast and Affordable Online Troubleshooting for Austin Computer Networks
Immediate Remote Help for Austin SystemsFor businesses in Austin or anywhere in Texas, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.

Progent's remote support experts provide excellent value because they possess the real-world background and have access to the advanced technology needed to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions require fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits additionally with incidental costs by reducing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting expertise is especially important in environments that rely on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to many online support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor fixes manage to end up as big invoices. Progent's skill at handling problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized technologies and proven methodologies that permit the highest level of efficiency for remote technical support and repair for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's online support team to interface to your company's network remotely without breaching network security.

Progent's powerful service database system keeps detailed histories of all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of services provided to every customer by any Progent consultant. This history of issues and responses is structured as a readily searchable support database that enables Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up other extensive technical databases and permit priority response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to find the best solutions promptly.

Remote services offered by Progent to businesses in Austin and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting services can assist you in building an effective new Call Center or improving your established one, evaluating or customizing Help Desk software to address the unique requirements of your company, or providing temporary online personnel to work with your internal Help Desk team during demanding events such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of seasoned information technology consultants offers your workers in Austin or anywhere in the state of Texas fast communication with a dependable support group with substantial experience delivering phone support and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a crucial driver of company performance, and Progent's aim is to resolve rather than merely document IT issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote advanced consulting support and training in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Austin, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in network outages, system monitoring can avoid stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a combination of platforms.
How Your Austin Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Austin or anywhere in the state of Texas, Progent's online computer support engineers are ready to deliver professional and affordable system support the moment your business needs it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to solve IT problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Austin business deals with a local independent support technician or employs a full time organization that can handle the majority of network problems, Progent’s Microsoft certified engineers can offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to deal with unexpected system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Businesses in Austin
Progent's online technical help services enable your Austin business to have the advantages of on-call, expert network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by being more available, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most offices in Austin or anywhere in Texas, nearby computer support resources, whether consisting of independent consultants or an in-house IT staff, can handle the majority of technical issues. However, IT crises can strike when your regular resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your onsite service people. In these instances, Progent's on-call service experts provide an easy, quick, and budget-friendly way to augment your regular resources and to transfer valuable information to increase your ability to deal with downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance service providers. Although independent consultants have less internal costs than big service companies and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may require your company to wait for help during an emergency. As your company grows, network downtime and trouble with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service experts to insure your IT system stays available.

  • Build a Solid Foundation for Smooth Growth
    Businesses often start with an IT system implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. Such poorly built environments need proper analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to provide the stable foundation to meet critical business demands and ease future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller businesses need advice and technical training to negotiate an ever more complicated maze of product alternatives capable of promoting business success and improving efficiency. These companies hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, performing a broad range of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This means that you get not just expert IT skills, but also a consultant with field-tested methods for using computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits per minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.