Fast and Affordable Online Support for Austin Texas Networks
Immediate Remote Consulting for Austin SystemsFor organizations located in Austin Texas, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly important for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor repairs manage to end up as major tabs. Progent's skill at solving problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized tools and field-tested methodologies which allow the highest degree of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to link to your system remotely without compromising corporate security.

Progent's proven technical support database application includes extensive records of all support that Progent's customers have received. Progent's team engineers have access to the specifics of services provided to each Progent customer by every Progent engineer. This history of trouble tickets and resolutions is organized as a readily exploitable internal knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft open up additional vast support databases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting specialists can determine optimal resolutions quickly.

Online technical support services provided by Progent to clients in Austin Texas include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow non-disruptive backup and fast restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human error, malicious insiders, or application glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and give your password you are asked to verify who you are via a unit that only you have and that uses a different network channel. A wide range of devices can be utilized for this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To find out more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting utilities created to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can support you in building an effective new Call Center or improving your established organization, identifying or modifying Help Desk software to address the special demands of your corporation, or providing temporary phone support staff to reinforce your in-house Help Desk team during demanding scenarios such as software migrations, major upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology consultants gives your customers in Austin Texas instant assistance from an efficient support group with years of experience delivering phone help and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a major driver of business performance, and Progent's intent is to fix rather than merely track IT problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides remote professional engineering expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center2, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Austin Texas online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can tune SCOM for your business so that your computer support is proactive rather than reactive. By anticipating possible issues before they grow into network outages, automated monitoring can ward off stressful and costly network breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks powered by a mix of operating systems.
How Your Austin Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Austin Texas, Progent's phone-based network support engineers are ready to provide effective and economical IT support the moment your business has to have it. Over two decades of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Austin business works with a local independent support technician or maintains an in-house organization that can handle common network issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to fix sudden network emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Organizations in Austin Texas
Progent's remote support services enable your Austin company to enjoy the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic worth by being increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    With most companies in Austin Texas, local computer support resources, whether represented by independent consultants or an in-house IT staff, can handle typical technical issues. On the other hand, IT crises might spring up when local support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service specialists provide a convenient, quick, and budget-friendly solution to augment your local help and to transfer useful knowledge to improve your ability to handle downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations often rely on individual freelance consultants. Although freelance service people carry smaller internal costs than larger service firms and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your business to wait for assistance during an emergency. As your network expands, system downtime and problems with vital applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network stays up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Companies often begin with an IT system implemented on a modest budget. Without a strong framework, band-aid repairs can get thrown onto a shaky foundation. When a company grows, stability and expandability issues can impede the success of the organization. These poorly built environments need proper assessment, smart strategic planning, and extensive IT expertise to evolve to a system infrastructure able to offer the stable foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller companies require advice and technical training to negotiate an ever more complicated array of product options capable of promoting business success and enhancing productivity. They do not need a computer consultant who is motivated to resell a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match technical expertise with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, refined remote support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, at the forefront of network support, executing a broad range of technical tasks for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for applying computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Companies who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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