Fast and Affordable Remote Help for Austin Texas Networks
Urgent Remote Support for Austin NetworksFor organizations located in Austin Texas, Progent provides online support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting jobs.

Progent's remote support experts offer excellent value because they possess the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems quickly. This reduces direct costs because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with indirect expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially helpful in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe just for the services that you receive. Unlike many online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where fast fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes that permit the highest degree of efficiency for remote technical support and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's network remotely without violating corporate security.

Progent's powerful technical support database system keeps comprehensive records describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the details of support delivered to every Progent customer by every Progent engineer. This history of anomalies and responses is organized as a quickly accessible support database that permits Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick response from manufacturers' internal support staff so Progent's online service experts can arrive at the best resolutions quickly.

Online technical support services available from Progent to customers in Austin Texas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to execute major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center staff of seasoned information technology experts gives your customers in Austin Texas quick communication with a dependable support group with extensive background providing phone consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a crucial enabler of business efficiency, and Progent's policy is to fix rather than just record IT problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Team offers phone-based advanced engineering expertise and education in key business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Austin Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By spotting looming problems before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a combination of operating systems.
How Your Austin Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Austin Texas, Progent's online computer support specialists are ready to provide expert and cost-effective IT support the moment your organization needs it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve network problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Austin business works with a regular freelance consultant or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to handle unexpected system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Offices in Austin Texas
Progent's remote network troubleshooting services enable your Austin organization to realize the benefits of immediate, world-class IT support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Austin Texas, local computer support resources, whether represented by freelance consultants or a full-time maintenance staff, can deal with the majority of network problems. On the other hand, major troubles sometimes occur when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite service technicians. In these situations, Progent's online support experts give you a convenient, quick, and affordable solution to augment your local resources and to pass on useful knowledge to improve your capability to resolve downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller companies often depend on independent freelance consultants. While independent consultants have less internal costs than larger consulting organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of reserve personnel may require your business to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service experts to make sure your IT system is always available.

  • Build a Solid Basis for Smooth Growth
    Companies typically start with an information system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a company grows, stability and expandability issues can impede the success of the business. These badly built environments require proper analysis, smart strategic planning, and wide technical knowledge to upgrade to a system architecture able to provide the stable foundation to meet current business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complicated array of product options available for promoting business success and improving efficiency. Businesses do not need a network engineer who is motivated to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match technical expertise with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Exchange Server 2013 includes major improvements to the functionality of Exchange Server 2010 and introduces important new features plus a revamped architecture. These enhancements favorably impact vital IT areas including ease of administration, availability, compliance, operational costs, teamwork, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible advantages of upgrading to Exchange 2013, create a cost-effective test and deployment strategy, and train your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable remote consulting and support and management services for Exchange 2013.

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    Barracuda Backup is a low-cost, subscription backup/restore service for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with similar features but which uses your existing storage infrastructure. Barracuda Backup safeguards critical business data generated locally, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting support services to assist you to design, integrate, manage and troubleshoot a BDR system based on Barracuda technology.

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    Microsoft Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations plus a redesigned structure. These improvements favorably impact vital areas including manageability, availability, security and compliance, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, design an efficient validation and deployment strategy, and train your IT staff to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable remote support and management for Microsoft Exchange Server 2013.

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    If your business runs a UNIX, Linux, or Solaris environment or a mixed-platform computer system, Progent's CISA and CISSP-certified consultants can assist your whole organization in a wide array of security areas such as security administration procedures, security architecture and strategies, access control systems and methodology, software development security, operations security, hardware security, telecommunications, network and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the basic competencies and international standards of performance that network security managers are required to master. These accreditations provide IT management the confidence that those who have achieved their CISA or CISSP qualification have demonstrated the experience and knowledge to offer effective security support and consulting help.

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    Progent's Experts Group offers consulting in important areas including Macintosh networking and programs; Expertise for Linux, UNIX-based, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Mission-critical and vertical program support; CIO, business analyst, and project management services; Special program development and deployment; Web site, eCommerce, Electronic Data Interchange, and customer information portal design and deployment; SQL support and performance consulting; Business intelligence expertise; and Telecommunications systems consulting.

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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems.

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    Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.

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    Progent provided a wireless integration solution that allowed a school to increase efficiency and avoid the ongoing costs of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is intended for connecting separate sites up to 2.5 miles apart and can reach even greater distances. This wireless solution offered better performance and reliability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered immunity to local interference.

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    Progent's Test and Training Lab located at the QTS Colocation Center is available for testing mission-critical applications, developing cost-effective migration procedures, assessing and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and building training environments for new technologies. For Progent customers who lack adequate internal resources to assemble proper test systems, Progent's Test and Training Lab reduces capital costs and technical risk while keeping critical network initiatives on schedule.

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    ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network, proxy, and Web caching platform for safeguarding the Internet-facing applications of any organization against a wide range of attacks. Progent's certified ISA Server 2006 consultants can show you how to design, cost-justify, pilot, install, configure and manage the any edition of ISA Server 2006 on your information system.

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    Progent is among the most experienced network support firms for designing email systems based on Exchange 2000. Progent is skilled in helping small businesses receive all the advantages of Microsoft Exchange Server 2000 for typical situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server management.


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