Fast and Affordable Online Troubleshooting for Austin Texas Computer Networks
Urgent Phone Help for Austin NetworksFor businesses located in Austin Texas, Progent offers online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote support experts offer excellent leverage because they possess the practical background and have access to the advanced technology necessary to resolve the majority of network problems rapidly. This lowers direct costs since service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly important in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical remote support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor fixes manage to end up as substantial bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested processes which ensure the highest level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to communicate with your computer system without violating corporate security.

Progent's powerful technical support reporting system keeps comprehensive documentation describing the service that Progent's customers have received. Progent's staff engineers have access to the records of services delivered to every Progent client by any engineer. This database of trouble tickets and solutions is stored as a quickly accessible support database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional vast technical databases and permit fast access to vendors' internal support staff so Progent's remote consulting experts are able to determine the most efficient solutions in the least time.

Remote support services provided by Progent to companies in Austin Texas include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's top enterprises. Progent's ProSight series of network management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow transparent backup and fast recovery of critical files, apps, system images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are asked to verify who you are via a unit that only you have and that is accessed using a separate network channel. A broad selection of devices can be utilized for this added form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. To find out more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting tools created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting services can aid you in creating an effective new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center software to handle the special requirements of your business, or providing temporary phone support personnel to reinforce your internal Help Desk resources to deal with unusually busy events like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your computer users in Austin Texas fast contact with a dependable technical support group with substantial experience providing phone support and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk recognition as a solid enabler of business performance, and Progent's goal is to fix and not just document IT issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out additional information about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Austin Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager to accommodate your business so that your network support is proactive and automated. By uncovering looming issues before they evolve into downtime, automated monitoring can avoid stressful and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a mix of operating systems.
How Your Austin Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Austin Texas, Progent's online computer support engineers can provide effective and affordable IT support the instant your business has to have it. More than 20 years of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Austin company has a regular freelance support technician or maintains a full time IT staff that know how to deal with typical computer problems, Progent's Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to fix sudden system emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Organizations in Austin Texas
Progent's online IT consulting services enable your Austin company to realize the advantages of on-call, enterprise-class network support without the expense of maintaining a full-time IT staff. Your network will derive added business worth by being increasingly available, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your local IT resources
    For most offices in Austin Texas, local computer support providers, whether consisting of independent consultants or a full-time IT staff, can solve the majority of technical problems. On the other hand, IT crises can occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service people. In these situations, Progent's online service experts offer a convenient, quick, and affordable solution to augment your local help and to pass on useful knowledge to improve your capability to deal with future problems locally.

  • Reduced Dependence on Individual Consultants
    For network support, smaller organizations commonly depend on independent freelance consultants. Although independent consultants have less internal costs than big service firms and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may force your company to wait for assistance during an emergency. As your business expands, system unavailability and problems with vital applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to insure your network stays available.

  • Create a Solid Foundation for Seamless Expansion
    Companies often start with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto a shaky foundation. When a company grows, stability and expandability issues can impede the success of the business. These poorly built systems require careful analysis, smart long-term planning, and extensive IT expertise to upgrade to a system infrastructure that can offer the stable foundation to meet critical business demands and simplify future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses require guidance and technical training to negotiate an ever more complicated maze of product options available for promoting business success and improving productivity. Businesses do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can result in a situation where the recommended solution is built around a profitable product instead of the true needs of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match IT consulting with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical knowledge, refined remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the front lines of IT support, performing a wide variety of technical tasks for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a support engineer with proven methods for using computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Businesses who work with trusted independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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