Fast Remote Technical Support for Austin Texas Computer Networks
For businesses located in Austin Texas, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's remote support experts provide excellent leverage because they possess the practical background and are equipped with the advanced technology necessary to resolve most information system problems quickly. Efficient support reduces direct costs since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally with indirect costs by reducing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical remote support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor repairs manage to end up as substantial bills. Progent's penchant for handling problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies that ensure the maximum degree of effectiveness for online help and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to link to your company's environment without violating system security.
Progent's advanced technical support reporting system includes comprehensive histories of all service that Progent's customers have been provided. Progent's team service personnel have access to the history of support provided to every customer by every Progent consultant. This database of anomalies and responses is stored as a readily exploitable internal knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's remote service specialists can determine optimal resolutions quickly.
Remote technical services available from Progent to customers in Austin Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to help your business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs know how to handle the most complex problems occurring in network infrastructure design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent value since their deep expertise enables them to solve problems quickly. In many instances, less qualified consultants can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can interface to your network via state-of-the-art on-line troubleshooting technology to provide quick, secure, and economical diagnosis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure appliances. Cisco networking support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points engineering support, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of system protection services to bolster the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or help your company to clean up quickly after a damaging breach. Security services available from Progent include: thorough information security assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help organizations of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online support services to address a wide spectrum of information technologies such as system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight portfolio of outsourced network management services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Austin Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center staff of seasoned network experts provides your computer users in Austin Texas immediate communication with a large support group with extensive experience providing phone support and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to company success, and Progent's target is to solve and not merely record network issues.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote advanced engineering support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Austin Texas remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your network support is proactive rather than reactive. By spotting potential problems before they result in full-scale emergencies, remote monitoring can avoid inconvenient and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that support a variety of platforms.
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Austin Texas, Progent's online network support engineers are ready to deliver professional and cost-effective system support the moment your company has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair network problems quickly while avoiding the expense and lost time associated with on-site support calls.
Even if your Austin business has a regular freelance support technician or maintains a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to deal with unexpected system emergencies or particularly tough integration projects.
Benefits of Progent's Network Help for Offices in Austin Texas
Progent's remote support services enable your Austin business to realize the advantages of timely, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your information system will acquire added business value by being more available, productive, and protected. Advantages to your business include:
- Seamless virtual expansion of your local IT resources
For most offices in Austin Texas, nearby computer service providers, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of network problems. However, serious problems can spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local service technicians. In these instances, Progent's on-call service experts provide a convenient, fast, and budget-friendly way to augment your regular resources and to convey valuable knowledge to increase your capability to resolve future issues locally.
- Less Reliance on Freelance Consultants
For IT support, smaller offices commonly rely on individual freelance service providers. While independent service people have less overhead than big consulting organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of fallback help may require your business to wait for help during an IT crisis. As your network expands, system unavailability and trouble with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup support expertise to make sure your IT system is always available.
- Create a Scalable Foundation for Seamless Growth
Companies typically start with an IT system created on a shoestring budget. Without a proper framework, slap-dash repairs can get thrown onto a weak foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly built systems require proper assessment, smart long-term planning, and extensive IT expertise to evolve to a network infrastructure that can deliver the stable foundation to handle current business requirements and ease downstream expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller organizations require advice and technical education to navigate through an increasingly complex array of product alternatives available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is trying to sell a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the real needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of network support, performing a broad variety of IT tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT skills, but also a consultant with proven methods for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help by the minute. Consequently, you owe only for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by each consultant to each customer. The practice of documenting and organizing service records allows more efficient support and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.