Fast and Affordable Remote Support for Austin Texas Computer Networks
For companies located in Austin Texas, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.
Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve most network problems quickly. This lowers direct costs since service calls require fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company benefits even more in incidental expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with scenarios where quick repairs manage to end up as substantial bills. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and field-proven processes that allow the highest degree of efficiency for remote engineering help and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to access your company's environment without breaching network security.
Progent's advanced service database application includes comprehensive histories of all service that Progent's clients have been provided. Progent's staff engineers have access to the records of services delivered to each customer by any consultant. This history of trouble tickets and repairs is organized as a quickly accessible support database that permits Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and close associations with key technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's remote service specialists are able to determine optimal solutions quickly.
Remote technical support services provided by Progent to companies in Austin Texas include:
Certified Windows Experts
Progent's Microsoft-premier online support experts can provide computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop support services to help you business to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and indicates a consultant's network technology knowledge at the master level. CCIEs know how to resolve the most complex issues associated with network planning, installation, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs are an exceptional value since their broad expertise permits them to resolve problems rapidly. In common cases, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of the latest remote support technology in order to perform fast, safe, and affordable analysis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity devices by offering consulting services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services to improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help your business to clean up quickly after a serious penetration. Security consulting services available from Progent cover in depth data security assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; setting up firewalls; building safe techniques for off-site and mobile connectivity; securing your email system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent offers advanced remote consulting services to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide spectrum of information technologies including network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Austin Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting expertise can guide you in building an effective new Call Center or improving your established one, selecting or modifying Help Desk application software to meet the unique requirements of your business, or adding occasional phone support personnel to reinforce your existing Help Desk team to deal with demanding situations like software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of experienced network professionals gives your computer users in Austin Texas quick assistance from a dependable support resource with extensive background delivering telephone-based help and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a solid driver of company productivity, and Progent's aim is to fix instead of just report IT issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply online advanced consulting support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Austin Texas online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so your computer support is proactive and automated. By spotting emerging issues before they result in network outages, automated monitoring can minimize inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by a mix of OS platforms.
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Austin Texas, Progent's online computer support specialists are ready to provide professional and economical system help the moment your organization has to have it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix network problems quickly while eliminating the expense and lost time that comes with on-site service calls.
Even if your Austin company relies on a local independent consultant or employs an in-house organization that know how to handle common computer problems, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected system emergencies or particularly complicated integration projects.
Advantages of Progent's Network Help for Offices in Austin Texas
Progent's remote IT consulting services enable your Austin company to have the advantages of immediate, expert network support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most businesses in Austin Texas, local network support providers, whether made up of independent consultants or an in-house IT staff, can take care of the majority of technical issues. However, IT crises might occur when your regular resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these cases, Progent's online support experts offer a convenient, quick, and budget-friendly way to augment your regular resources and to pass on valuable knowledge to improve your ability to deal with future issues locally.
- Less Reliance on Freelance Service Providers
For IT support, smaller organizations often rely on independent freelance consultants. Although freelance consultants have less overhead than larger support firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of reserve help may require your business to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve support experts to insure your IT system remains available.
- Create a Solid Basis for Smooth Growth
Organizations often start with an information system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes can get piled onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. Such badly built environments require careful assessment, smart strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to meet current business requirements and ease future expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller offices need guidance and technical training to navigate through an increasingly complex maze of product options capable of accelerating business success and enhancing efficiency. These companies do not need a network consultant who is attempting to sell a certain vendor's products. IT support and product selling can result in a scenario where the proposed
solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align technical consulting with the best needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange 2019 deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to every customer. The discipline of documenting and organizing support records results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.