Fast Remote Troubleshooting for Austin Texas Networks
For organizations in Austin Texas, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to solve most information system problems quickly. This reduces direct expenses because service calls use up minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you are billed just for the services that you actually get. In contrast to many online service companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick repairs somehow turn into substantial tabs. Progent's penchant for disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized technologies and field-tested processes that ensure the highest level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent's online support team can connect to your computer system remotely without violating network security.
Progent's proven customer support reporting application keeps extensive documentation describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of support delivered to every client by any Progent engineer. This archive of trouble tickets and responses is organized as a quickly searchable proprietary database that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional vast technical support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's online service specialists are able to find the best resolutions quickly.
Remote technical services provided by Progent to customers in Austin Texas include:
-
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support experts offer computer system troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad variety of technology support such as Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop support services to assist you business to deploy, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services include providing Windows 11 system design and upgrade assistance and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
-
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and indicates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can handle the most difficult issues surrounding network infrastructure planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent value since their depth of experience enables them to fix problems quickly. In many instances, less experienced service providers can struggle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your network via advanced remote support tools in order to provide quick, safe, and affordable diagnosis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking appliances by offering services such as:
-
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to take the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can help you to locate and quarantine infected devices and guard clean resources from being compromised. If your Austin network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
-
Ransomware Removal Services
Progent's ransomware recovery consultants can assist your Austin organization to restore a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of IT security experts have the wide selection of skills necessary to reconstruct all vital components of a targeted network rapidly and with little data loss. To find out more, visit Progent's ransomware removal and business restoration experts.
-
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or help your business to clean up rapidly after a serious breach. Security services available from Progent cover thorough data security and compliance evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast cleanup after malicious assaults; setting up firewalls; designing secure mechanisms for remote and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
-
Hybrid Cloud Integration Solutions

Progent can provide advanced remote consulting services to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 Exchange Online integration with on-prem Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
-
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
-
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a wide spectrum of information technologies such as system infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that combine Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux environments. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance resolving anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, subscription-based services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These include health checking, patch management, automated remediation, endpoint configuration, backup and restore, A/V protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your specified IT management staff and your Progent technical consultant so that emerging issues can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time reporting utilities designed to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow transparent backup and fast restoration of critical files/folders, applications, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are requested to confirm who you are on a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this added form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For details about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Center Services
Progent's Co-managed Help Desk Service provides a smooth supplement to your internal IT support group. Client access to the Service Desk, delivery of support services, escalation, ticket creation and tracking, efficiency measurement, and management of the support database are consistent regardless of whether incidents are taken care of by your internal support organization, by Progent, or by a combination. You have complete versatility to expand or shrink your part of IT support activity as needed. Progent takes care of initial installation and provisioning of the professional services automation software as well as workflow documentation, testing and education.
For more information about ProSight Co-Managed Help Desk, refer to ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to complete critical initiatives economically and on time. Progent's special online consulting solutions include:
-
Call Center Services
Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center team of seasoned information technology consultants provides your customers in Austin Texas rapid access to an efficient network service group with substantial experience offering telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's intent is to fix rather than just record network problems.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional consulting support and education in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's expertise, customization, and training services, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Austin Texas online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to fit your business so that your computer maintenance is proactive and automated. By detecting potential issues before they expand into network outages, system monitoring can head off stressful and costly information system failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks that support multiple operating systems.
How Your Austin Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Austin Texas, Progent's phone-based computer support engineers can provide expert and affordable IT help the instant your business requires it. More than two decades of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to repair network problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Austin organization works with a regular freelance consultant or employs an in-house organization that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the experience to address sudden system emergencies or particularly complex integration problems.
Details of Progent's Online Network Services for Austin Texas
Progent's online support, remote troubleshooting, system security consulting, and network management services offer companies in Austin Texas unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Austin Texas and is also ideal for networks in geographic areas that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum fee for phone service and imposes no monthly subscription fee for services delivered during normal business hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers access to authorized professionals with skill in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, MS Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting support for specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Application Development
MySQL Management and Application Development
Apple Macintosh Support
Amazon MWS Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that align with the unique requirements of your business.
- State of the Art Remote Connectivity Software
Protected remote connectivity allows Progent's service experts to see precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive onsite visit. Cutting-edge online access tools and expert engineers combine to enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Compatibility with Popular VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for High Network Uptime
For businesses with vital applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained companies whose clients need immediate access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT expertise, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth support for Microsoft's popular server platforms with services such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be forced to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to each customer. The practice of detailing and organizing service activity allows more effective support and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.