Immediate Online Technical Support for Austin Texas Information Networks
For organizations located in Austin Texas, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.
Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve the majority of network issues quickly. This lowers direct costs since service calls require minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits even more in indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful in environments that rely on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick fixes manage to turn into large tabs. Progent's skill at dealing with technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized tools and field-tested processes that promote the highest degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent's Technical Response Center can access your company's computer system without breaching network security.
Progent's advanced service database application maintains detailed histories for all service that Progent's customers have received. Progent's authorized service personnel have access to the history of all help rendered to every client by every Progent consultant. This history of issues and repairs is stored as a readily retrievable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to determine optimal solutions in the least time.
Remote services offered by Progent to customers in Austin Texas include:
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Certified Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a broad range of technology support such as Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 11 system design and migration assistance and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and validates a person's technical skills at the expert level. CCIEs can resolve even the most complex challenges encountered in network infrastructure design, deployment, management, security, and repair. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of expertise enables them to fix problems quickly. In typical cases, less experienced consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your environment via the latest on-line troubleshooting tools to provide efficient, secure, and affordable analysis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco CCIEs can provide help for the entire range of Cisco's market leading selection of connectivity devices by delivering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to carry out the urgent first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware engineer can assist businesses to identify and isolate infected devices and protect undamaged assets from being compromised. If your Austin system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your Austin business to rebuild a system damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of IT security specialists bring the wide range of skills required to reconstruct all vital components of a compromised network rapidly and with minimal data loss. To find out more, see Progent's ransomware removal and operational continuity services.
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CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your business to recover rapidly after a serious penetration. Security services offered by Progent include: in depth information security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile communication; defending your messaging system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
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Hybrid Cloud Integration

Progent can provide advanced remote consulting to help organizations of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration with local Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide array of computer technologies such as network architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in environments that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux environments. Progent's team-based approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency online assistance analyzing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of network management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, A/V defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your designated IT personnel and your assigned Progent consultant so potential issues can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and fast restoration of vital files/folders, applications, system images, and VMs. ProSight DPS helps your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are via a device that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To find out more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
Progent's Shared Help Desk Service provides a transparent extension of your internal network support team. End user interaction with the Help Desk, provision of support services, problem escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the service database are consistent whether issues are taken care of by your in-house support organization, by Progent, or by a combination. You have unrestricted flexibility to extend or shrink your share of IT support work as required. Progent provides startup deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and training.
For details about ProSight Shared Help Desk, visit ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information network. Besides maximizing the security and reliability of your computer network, Progent's patch management services permit your IT staff to focus on more strategic projects and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
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Help Desk Support
Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or enhancing your current one, evaluating or modifying Help Desk software products to meet the particular demands of your business, or providing occasional online staff to supplement your existing Help Desk resources to handle demanding events such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network experts offers your computer users in Austin Texas quick communication with an effective support resource with substantial background delivering phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to company performance, and Progent's aim is to resolve instead of simply document network issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Team offers online and in-depth engineering support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Austin Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By spotting potential problems before they cause downtime, automated monitoring can ward off inconvenient and costly information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate multiple platforms.
How Your Austin Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Austin Texas, Progent's phone-based computer support specialists can provide effective and cost-effective IT help the moment your business requires it. More than 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost time associated with in-person service visits.
Even if your Austin business has a local independent support technician or maintains a full time organization that know how to handle common network issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either don't have the time or the expertise to address unexpected network crises or especially complicated integration problems.
Details of Progent's Remote Computer Support for Austin Texas
Progent's online help, remote troubleshooting, network security expertise, and system management services offer businesses in Austin Texas the greatest leverage for your support investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can deliver your office world class IT support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Austin Texas and is also ideal for customers in geographic areas that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you are billed only for the services you use. Progent has no minimum fee for online service and imposes no monthly subscription fee for support services provided during regular business hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide access to authorized specialists with experience in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts Group includes:
Dynamics GP Support and Customization
MS Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that fit the unique requirements of your business.
- Sophisticated Online Access Software
Protected remote connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise demand an expensive onsite visit. Effective online connectivity tools and experienced engineers together allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for High System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose workers require immediate access to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of IT support, performing a wide variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every customer. The practice of documenting and organizing service activity results in more effective support and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.