Austin Offsite Workforce Configuration Support Partner
System Design, Configuration, Management and Troubleshooting Consulting and Support Services
Enlarging your remote workforce can have a major effect on network infrastructure, security, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Austin organization to pick the right technologies and follow leading practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent offers services that go from as-needed expertise for helping you past challenging IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent can help Austin, Texas businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, endpoint security, data protection solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure required for an at-home work environment can be especially challenging if you have to accommodate a mix of worker-owned hardware like PCs and notebooks, Internet routers, and wireless APs from various vendors and with a variety of operating systems and firmware levels. Progent's experience providing online help for both legacy as well as current technologies in virtual office venues allows you to make cost-effective use of your available infrastructure and provides you with fast access to expertise for making essential updates. Services available from Progent to help your company to create a productive telecommuting infrastructure include:
- Virtual Private Network technology makes it possible to create a safe tunnel for authenticated at-home employees to use IT assets situated at your corporate datacenter or in the cloud. Progent can help your company to deploy and manage VPN access between your teleworkers and your various IT resources by providing online VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your at-home workers to utilize Cisco's popular AnyConnect software to provide safe VPN connections for a broad range of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow an at-home worker to see and interact with a data center computer's desktop. This technology gives IT managers significant control over the computing ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home computer networks to the Internet and typically support VPN connections, home wireless connectivity, and firewalls. Progent can provide top-tier remote consulting for deploying home routers from a variety of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, often supporting an entire household and visitors, are frequently used by telecommuters to access their router for work. This can cause throughput as well as cybersecurity issues. Progent can help businesses to mitigate these issues by providing expertise that include Aironet integration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi wireless AP integration help.
- Internet connectivity methods affect the performance and availability of connections between telecommuters and the company data center. Line-of-business applications may demand backup Internet connections in the event the primary connection fails. Progent can provide guidance for identifying service providers, choosing sensible service offerings, and setting up redundant Internet connections. Refer to Internet connectivity solutions.
VoIP Solutions for Teleworkers
Expanding the corporate phone environment to accommodate telecommuters is vital to maintaining an effective at-home workforce. A variety of cloud-based IP voice products are popular with small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's modern or older products for IP voice management. Progent can help organizations of all sizes to plan or tune a remote IP voice environment that provides the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist businesses optimize their existing Cisco IP voice systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony features to devices like VoIP phones, media processing products, VoIP gateways, and multimedia apps used throughout the network. CUCM manages additional combined media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM consulting services.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can help you to maintain your existing CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. For details about Progent's support services for CallManager and Cisco's other older VoIP products, refer to CallManager expertise.
- Cisco IP Gateways enable connectivity with PSTN networks and with users operating beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to work with these VoIP solutions and provide online deployment and debugging expertise.
Voice/Video Conferencing for Teleworkers
A broad range of voice/video conferencing platforms from major technology companies enable online discussions, video conferencing, chat, and screen sharing for both local workers and telecommuters. Many organizations use a mix of conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist your organization to manage your existing conferencing environment and enhance the productivity of your at-home employees.
- Skype for Business is Microsoft's leading unified communications product that enables presence, instant messaging, audio and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business clients to support your remote employees. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime support up to 32 simultaneous users for voice/video calls. To learn more about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference and training. For details about Progent's consulting services for Cisco Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features that include voice/video conferencing, persistent chat, plus file sharing. To learn more about Progent's support services for Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and assist you to tune your network infrastructure to host them.
Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful environment of productivity apps that create a cohesive user interface for sharing information across multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their initial releases and can help your company to configure these critical collaboration platforms to maximize the effectiveness of your remote workers.
SharePoint utilizes web sites to promote collaboration and knowledge delivery by providing policy-driven access to content, business processes, and utilities for looking through enterprise-wide business data. SharePoint allows you to create secure portals that allows remote workforce to see and edit consolidated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, see SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, refer to deployment expertise for Exchange.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers anywhere can retrieve them securely through a web browser. Provided with Microsoft 365, OneDrive allows remote workers to co-author documents. Revisions created offline are automatically uploaded when you reconnect to the Internet. For details about Progent's expertise for Microsoft OneDrive, see Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers advanced online assistance for helping businesses to create, manage and repair integrated hybrid network models that combine internal data centers, remote workers, branches, plus public cloud services. Progent can provide expertise for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud connectivity, identity, and security.
Azure is a leading family of cloud software and services that allows you to utilize IT infrastructure, servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure features more than one hundred cloud-based services including hosting for Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent can also show you how to create secure connections to Azure services for teleworkers by configuring and troubleshooting firewall appliances and VPN tunnels. For details about Progent's support services for Microsoft Azure, refer to Microsoft Azure expertise.
Office 365, now called Microsoft 365, is Microsoft's growing family of business productivity software and cloud services offered on a subscription basis. Microsoft apps and services are marketed in a selection of bundles designed for customers ranging from students and small offices to large corporations. Progent offers fast and easy remote contact with consultants familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the numerous subscription bundles offered with Office 365 and configure 365 applications for your teleworkers to achieve maximum business value. To find out about Progent's expertise for Microsoft Office 365, visit Microsoft Office 365 consulting support.
Office 365 Exchange Online is one of the most widely used cloud-based applications in the Office 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced spending for data center infrastructure, easier management, dynamic scaling, high reliability, and other advantages associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate smoothly with local Exchange environments, enabling customers to build hybrid information systems. Progent's certified Exchange experts are available for occasional help to guide you past challenging technical roadblocks and can also provide comprehensive project management services to make sure your at-home workers have convenient and secure access to your Office 365 Exchange Online environment. To find out Progent's consulting services for Microsoft 365 Exchange Online, refer to Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's leading source of cloud-based services. Progent can provide fast and economical online contact with cloud connectivity experts who can help your business to plan, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network model to make sure your users have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. To learn about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting expertise.
Google Cloud Platform is a leading set of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist you to expand your existing IT assets with the Google Cloud, and Progent's database experts can show you how to make your key apps cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your business to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and simplify access management for remote workers with Google Cloud Identity. Progent's consultants can also assist your organization to utilize GCP's unified management tools to administer and monitor your Google Cloud environment. To find out, visit Google Cloud Platform (GCP) integration support.
Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide transition to a telecommuter business model, which might be driven by a pandemic or as a component of a business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Call Center services leverage Progent's nationwide team of online technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from service requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise their active trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service allows you to augment your existing Call Desk staff by splitting responsibilities for Support Desk support services seamlessly between your regular support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution utilizing the number one professional services automation platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class desktop support to your teleworkers, visit Progent's Call Center augmentation Services.
Cybersecurity for At-Home Workers
At-home workers commonly run their own computing devices and work in an unsecured environment. This worsens their vulnerability to cyber threats and requires judicious use of security appliances, remote security monitoring, and the creation of security policies based on best practices. Progent's veteran roster of certified cybersecurity professionals can help your company to design, deploy and manage a modern cybersecurity environment that guards critical data in IT networks that include an at-home workforce.
- Firewalls allow companies to build a network that can be safely accessed by on-premises users as well as by telecommuters, mobile users, suppliers, clients, and other stakeholders. Modern firewall devices permit you to assign and control different permissions to different classes of users and to scale your IT network and adjust your security as your company evolves and as network attacks become more sophisticated. Progent works with both current and older firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall integration expertise, see firewall configuration and support expertise.
- Online Endpoint Security Monitoring makes it possible to track the various devices utilized by telecommuters and either block or identify and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every secured endpoint, monitoring all activity and using state-of-the-art AI technology to identify zero-day attacks before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the targeted endpoint from the corporate network to contain the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain secure even if they are disconnected from the Internet. To learn more about ProSight ASM, visit remote endpoint monitoring for at-home workers.
- Security Audits can evaluate the exposure of your network to all types of outside and internal security attacks for a network that incorporates telecommuters. Progent can deploy online, automated security analysis scanning for rapidly and affordably detecting a broad range of security holes that can be found over the Internet. Progent's security audit experts, which can be provided by security professionals with advanced credentials including CISM, ISSAP, and GIAC, can assist your business to evaluate your procedures and policies and review your network infrastructure to allow you to design the highest level of protection for your telecommuters.
Data Protection Solutions for Remote Workers
The field of Data Protection covers saving and recovering vital information in order to avoid data loss and reduce restoration time and effort in the event of storage problems resulting from equipment issues, programming glitches, human error, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to architect and manage in hybrid networks that incorporate in-house data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for remote workers must cover multiple types of user-owned endpoint devices. Progent can provide quick online access to experts familiar with a broad array of platforms for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, tablets and smartphones. Leading backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud storage and features granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity plans commonly anticipate scenarios that call for a temporary changeover to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity specialists can assist your business to produce, document and validate a DR/BC plan that includes the process of switching to an at-home workforce.
Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager features a centralized environment for protecting corporate information by controlling local, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and software. Managed endpoint devices can be personally owned or company owned. IT admins managing the endpoint computers of at-home workers can utilize Intune to deploy and authenticate applications on devices, push patches and certificates, configure rules for permission to access information and resources, set passwords, create VPN connections, control how teleworkers share data, set up threat protection, verify compliance, and wipe sensitive data from missing, stolen or decommissioned endpoint devices. Microsoft Intune works with iOS, Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and to find out how Progent can help your company to use this platform to manage the devices of your telecommuters, see Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network managers to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual application delivery technology for identity control, app management, and configuration management of endpoint computers. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment via a perpetual license. Key features of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of devices, aggregated management reporting and performance analytics, email encryption, and integration with Microsoft applications and cloud services. For details about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Remote Workforce Expertise
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An index of content::
Biggest Building-to-building Wireless IT Consultant
Building-to-building Wireless Remote Support Services
Progent’s wireless engineers can help small companies design, choose, pilot, install and maintain secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a level of protection that matches or excels wireline interfaces. Progent provides expertise in wireless network products from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you identify and install the wireless link technology that align best your business needs.
Emergency Microsoft Dynamics GP ERP Technical Support
24x7 Dynamics GP Software IT Consulting
Progent can help you prepare and execute a smooth migration to Dynamics GP so that you retain your data, strengthen your protection, enhance your management reporting, take complete advantage of Microsoft Office integration, and reduce business interruption by creating and following a sensible migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't lose productivity. Progent can enhance your financial reports and management analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce specialized line-of-business software and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP.
Online Technical Support Microsoft Office 2000
24/7 Computer Network Consultant Microsoft Office 2000
Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be forced to allow simple problems to stay unaddressed.
Top Ranked Online Support Fault Tolerant ISP
Redundant Network Online Consulting
Progent's Cisco-certified IT consultants can help you create an affordable, fault tolerant Internet connection architecture that can achieve 24x7 Internet access through a wide array of high availability Internet network products and services including high availability BGP, automatic fail-over, and redundant ISPs. Progent can provide CCIE consultants to help you utilize the most current technology for 24x7 Internet connections to create a cost-effective, fully redundant Internet interface with automatic failover and other capabilities to create zero-downtime Internet access.
Navision Technical Support Services
MRP Contract Programming
Progent can provide you with experts who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to suit your unique company requirements. Progent’s Microsoft-certified support experts offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also offers custom e-Commerce consulting support for secure, company-wide resource sharing as well as integration with Customer Relationship Management packages.
Supplemental Call Center Online Support
Virtual Service Desk IT Consulting
Progent's Microsoft authorized Consultants provide three service programs to help medium-size and large companies create a cost-effective and productive internal Network Support Help Desk. Progent's consulting services include ROI evaluation, process analysis and improvement, management reporting, education of internal personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help organizations sift through the various high-quality Help Desk application programs available and determine what products might be excessively expensive, miss key capabilities, or align poorly with your organization's corporate culture. Progent also provides temporary staffing for companies who want to augment their in-house Help Desk team for occasional tasks or to fill in for vacationing or incapacitated personnel.
Cisco PIX 500 Firewall Migration Integration
PIX Firewall Migration Outsourcing
Cisco's PIX 500 firewalls have reached end of life and Cisco might not support these devices. Progent still offers technical assistance for Cisco's PIX firewalls to help you with maintenance and management and Progent can also help you assess whether to migrate to the latest firewall products from Cisco. Progent's Cisco technology specialists can help you design and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls following leading practices.
Small Business Private Clouds Consultant
Consultants Private Cloud Virtual Datacenter Hosting
Progent's Private Cloud Hosting outsourcing offers complete hosting of a small or mid-size organization's servers in an environment that delivers the maximum level of availability and scalability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management services are based upon proven virtualization platforms that allow small companies with multi- platform environments to save dramatically on the costs of capital investments, system support, and IT administration while benefiting from world-class reliability and an unmatched level of vendor flexibility.
Best Support Outsourcing CUCM
Integration Unified Mobility
Cisco Unified Communications Manager (Unified CM), formerly branded CallManager, acts as the core of Cisco's communications and collaboration portfolio. CUCM and Unified Communications Manager Express offer a modern IP-PBX by integrating tightly with unified messaging applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified network consultants offer effective and budget-friendly online and on-premises support to help organizations of all sizes to create and administer Unified CM ecosystems by providing Unified Communications Manager configuration and troubleshooting services that deliver optimum business value. Progent can assist with any aspect of Unified Communications Manager setup and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing ISR routers with CUBE support, creating Cisco UCS server failover systems for survivability, capacity planning, and integration with Exchange Server.
Microsoft Expert Virtual Server Hyper-V Outsourcing
Microsoft Hyper-V 3.0 Virtual Server IT Consultant
Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in critical areas such as secure multitenancy, flexible infrastructure, cloud support, expandability and performance, and fault tolerance. Progent's Microsoft-certified consultants can help your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut network expenses and enhance productivity.
CCIE Expert Certified Flex Series Wireless Controller Technology Consulting Services
24-Hour Outsourcing 3504 wireless controller
Progent's Cisco-certified wireless experts can help your organization to evaluate the advantages of adopting Catalyst wireless controllers to manage Wi-Fi networks of any size. Progent can assist you to maintain and debug your existing Wi-Fi environment or help you design and carry out a smooth transition from earlier generation Wi-Fi controllers to current solutions.
NetDocs Integration Engineers
Award Winning Professionals NetDocuments Integration
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built for the legal profession. Progent offers online access to NetDocuments experts to help legal departments and law firms to plan, configure, administer, optimize, or troubleshoot a document management system environment powered by NetDocs.
ISSAP Certified Security Architecture Professional
Top ISSAP Certified Security Services
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through thorough examination and extensive experience with information security architecture. ISSAP consultants have in-depth knowledge of access control systems and techniques, telecommunications and network infrastructure protection, cryptography, needs evaluation, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can assist your business with all aspects of secure network architecture.
Oracle DBA Specialist
Computer Security Specialist Oracle database administration
Progent can provide fast and affordable online access to a certified Oracle database administration consultant or an Oracle software developer. Progent offers comprehensive database administration services for any version of Oracle's RDBMS platform and can also help design, create, update, or fix Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Data Guard and Streams replication technologies and Oracle Database Resource Manage.
Information Technology Consulting Wireless Bridge
24/7/365 Wireless Integration Support
Progent’s wireless professionals can help small businesses design, select, test, configure and support protected building-to-building wireless bridging products that integrate seamlessly into your IT network while offering a level of protection that matches or excels wireline connections. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to identify and install the wireless connectivity technology that match your company needs.
Wireless Network Technical Consultant
Remote Consulting Wireless LAN
Progent’s wireless professionals can help small companies plan, choose, pilot, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your existing network while providing a degree of security that matches or excels wired interfaces. Progent provides expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can help you select and install the wireless link solutions that match your company requirements.
Temporary Help Desk Call Center Staffing Consultant
Supplemental Staffing Technical Support
Progent's temporary IT staffing services enable organizations to respond to sudden increases in demand for network support personnel without incurring the expense and delays associated with identifying and hiring experienced technical workers and without increasing your permanent head count.
Offsite Workers Video Conferencing Integration Services
Work from Home Teleconferencing Configuration
Progent can help small and medium-size companies to set up and debug video conferencing technology to enable their at-home employees to interact efficiently with colleagues and customers.
Dynamics GP Web Services Specialist
Dynamics GP Development Consultant
Progent's expert application designers and programmers can assist your business to create customizations to Microsoft Dynamics GP that address the special needs of your organization while retaining the benefits of Windows integration. Progent can also offer help with a range of development tools that can be utilized to build integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
domain expiration management Specialists
password management system Consult
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of the time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it.
Online Consulting Windows Server 2019 and SQL Server
Windows Server 2019 Hybrid Integration Network Engineer
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Windows Server 2019 offers major enhancements in capacity, performance, ease of management, virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.
Amazon AWS hybrid cloud solutions Engineers
Specialist Microsoft Azure hybrid cloud solutions
Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Azure hybrid cloud design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
24-7 Microsoft Software Update Services Consulting Services
Information Technology Consulting Microsoft Software Update Services
Microsoft Windows Server Update Services enables IT administrators to install and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and effortlessly manage the distribution of patches that are published via Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, setting up client's computers, defining the Group Policy settings, and ensuring your Microsoft Software Update Services GPO is linked to an Active Directory container appropriate for your network environment.
OS X Information Systems Firms
Services macOS Troubleshooting
Progent offers national remote phone support and consulting services for companies that run Apple macOS and OS X networks or whose IT systems feature a combination of Mac and Microsoft products. Progent's engineers offer Apple macOS and OS X clients a range of services including desktop assistance, upgrading to the latest version of macOS from other earlier editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone and Apple iPad support, or moving to Apple's iCloud. Remote technical support provides optimum return for your information technology budget by preserving client efficiency and shortening the hours billed for computer repair services. Sophisticated remote support technology and skilled technicians and consultants allow Progent to handle most network issues without squandering time and money by traveling to your location. In the vast majority of situations your network issues can be dealt with over the phone or via a combination of phone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM premier security specialists to assist with the most difficult system problems.
Windows, UNIX, Solaris Help and Support
24-7 Windows, UNIX, Solaris Consultant
Progent's UNIX family support services provide small and mid-size businesses and software developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of expertise offers you a convenient single source to show you how to build and manage a secure and reliable cross-platform network and communications solution that allows UNIX and Microsoft coexistence by integrating MS Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Wave 2 WiFi Technical Support Services
Smartphone IT Consultants
Progent's Wireless Consulting Services provide a convenient, economical way for companies of all sizes to integrate, manage, monitor and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
SMS Server 2003 Upgrade Specialist
Remote Troubleshooting SMS Migration
Progent’s Microsoft certified consultants offer small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to install critical software rapidly and reliably to specified users, lower product expense and adhere to licensing agreements by determining patterns of usage, enhance Windows security by improving your knowledge of weak points and by installing critical updates, manage your mobile workforce through industry standards independent of connection or geography, and lower operational expenses by fully exploiting the administrative capabilities incorporated into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch control, and resource monitoring management including program and appliance inventory.
Network Asset Report Services
Network Infrastructure Health Evaluation Professional
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable and safer AD implementation. Both versions also offer the ongoing advantages of state-of-the-art remote network monitoring and management technology. These advantages can include easier network management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability.
After Hours Consultancy Nagios for Linux
Nagios Support and Help
Nagios and MRTG are powerful, license-free monitoring tools that operate under the Linux OS and can be deployed to monitor UNIX environments, Microsoft Windows networks, or mixed-OS networks where Linux and Windows coexist. The Nagios monitor lets system managers to monitor system services including POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher allows you to graph the bandwidth in and out of SNMP-enabled network devices including servers, routers, and switches. Progent's network monitoring experts can show you how to utilize both these utilities to tune and troubleshoot your computer network.
Specialists SQL Server 2016
Microsoft SQL Server Professional
Progent’s Microsoft certified consultants can offer small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the speedy development of enterprise-class business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and beyond the corporate firewall. In addition to providing consulting, maintenance and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT network. Progent can also help you upgrade from earlier editions of SQL Server to SQL Server 2005.
Setup and Support UC540
Online Consulting Cisco VoIP Phones and Presence
Progent's Cisco-certified IP phone and video IP phone consultants can assist your business to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's consultants can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.
Monitoring and Reporting Consultant Services
Integration Support Monitoring and Reporting
Mid-sized companies can enjoy all the benefits of System Center Operations Manager 2007 and have fast access to Progent’s Microsoft and Cisco Certified IT consulting professionals. With Progent's affordably priced network support programs, medium-size organizations can choose a basic co-sourcing package based on Microsoft System Center Operations Manager 2007 with network monitoring, automated alerts, in-depth system analysis, Help Desk support, and online service. For businesses with line-of-business applications who need non-stop networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager to offer medium-size business networks enterprise-class reliability, security and performance.
24-Hour Meraki Switch Redundancy Online Troubleshooting
Meraki MS 200 Series Switch Engineer
Cisco's Meraki MS family of access and distribution switches are designed for environments that go from branch offices to large campuses. Progent's Cisco-certified consultants offer cost-effective remote consulting expertise to help you to design and deploy a productive network solution that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-based management architecture, configure policies to maintain security, develop and test a disaster preparedness strategy, and troubleshoot issues related to any aspect of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a unified networking infrastructure.
Online Troubleshooting System Center Operations Manager
Monitoring and Reporting Integration Support
Small to middle size businesses can now get all the benefits of Operations Manager 2007 and also have fast access to Progent’s Microsoft certified network consulting experts. With Progent's economically priced network support packages, mid-size businesses can choose a basic co-sourcing service program built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager to provide small and midsize business networks enterprise-class reliability, protection and performance.
Microsoft Hyper-V 3.0 Virtual Server Computer Engineer
Virtual Server Administration Website IT Services
Widows Server 2012 R2 Hyper-V enhances server virtualization in important areas including multitenancy, agile infrastructure, cloud readiness, expandability and throughput, and high availability. Progent's Microsoft-certified consulting experts can assist your company to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut IT expenses and enhance availability.
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