Austin Remote Workers Connectivity Support Partner
Solution Design, Implementation, Administration and Call Center Consulting Services
Enlarging your remote workforce may have a significant effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Austin organization to select the right tools and follow best practices in creating and operating a safe virtual solution for telecommuters that facilitates teamwork and returns maximum value. Progent offers support services ranging from as-needed guidance for getting you past challenging IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.
Progent can help Austin, Texas organizations to with any aspect of building a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and centralized management.
Network Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed to support an at-home work environment can be particularly complex if you have to accommodate a mix of personal equipment such as PCs and notebooks, routers, and wireless appliances from various vendors and with a mix of operating systems and firmware releases. Progent's background delivering online help for both legacy and modern IT products in remote office solutions enables you to make efficient use of your existing network infrastructure and offers fast access to top-tire consultants for making essential updates. Services available from Progent to assist you to create a high-functioning telecommuting infrastructure include:
- Virtual Private Network technology makes it possible to establish a safe connection for authorized at-home employees to access IT resources located at your corporate datacenter or in the cloud. Progent can assist your company to deploy and manage VPN access between your teleworkers and your various network resources by providing online VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your at-home workers to utilize Cisco's AnyConnect software for secure VPN connections for a broad range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow a teleworker to view and use a data center computer's desktop. This technology provides network managers more control over the digital ecosystem of at-home employees and ensures them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home computer networks to the Internet and typically support VPN tunnels, local wireless networks, and firewall services. Progent can provide expert remote consulting for setting up routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
- Home Wireless networks, often shared by an entire household and visitors, are commonly used by at-home employees to connect to their Internet router for work. This can create throughput and cybersecurity problems. Progent can assist you to resolve these problems by providing services that include Aironet configuration consulting, Cisco Meraki WiFi deployment consulting, and Ubiquiti wireless access point setup help.
- Internet connectivity methods impact the performance and reliability of connections between at-home workers and the corporate network. Vital applications might require backup Internet connections in the event the primary connection breaks. Progent can provide guidance for picking Internet service providers, choosing appropriate service offerings, and configuring redundant Internet connections. See Internet connectivity integration services.
VoIP Solutions for Teleworkers
Extending the corporate PBX environment to accommodate remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-centric digital PBX platforms are used by small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's modern or legacy products for VoIP management. Progent can assist organizations of all sizes to design or maintain a remote VoIP environment that provides the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist organizations tune their current Cisco VoIP environments to support a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) delivers advanced telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed across the network. Unified Communications Manager supports additional combined media services like messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, visit CUCM consultants.
- CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can help you to maintain your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, see CallManager consulting services.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients working outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to work with these solutions and deliver on-demand integration and troubleshooting expertise.
Video Conferencing for Teleworkers
A broad range of video conferencing products from major technology companies enable virtual meetings, video conferencing, chat sessions, and screen sharing for both local users and telecommuters. Many organizations use a mix of conferencing products to meet the needs of their various partners and customers. Progent's communications experts can help your organization to maintain your current voice/video conferencing ecosystem and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's popular communications product that enables presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist you to set up and manage Skype for Business client software to support your remote workforce. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for video calls. For details about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for training. For details about Progent's consulting services for Webex and for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with capabilities that include voice/video calling, persistent chat, plus data sharing. For details about Progent's support expertise for Teams as well as for other Office 365 products, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and assist your business to optimize your WAN infrastructure to run them.
Microsoft Integrated Collaboration Software for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that create a cohesive user experience for exchanging information across multiple sites and on a wide range of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange Server since their original releases and can help businesses to deploy these flagship collaboration platforms to optimize the effectiveness of your remote workers.
SharePoint uses web entities to enable collaboration and information sharing by offering policy-based access to content, business processes, and utilities for searching through enterprise-wide business data. SharePoint permits you to create protected web portals that enables remote workforce to see and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, see SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit integration consulting for Microsoft Exchange.
OneDrive is Microsoft’s shared cloud-based storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can share them safely via a browser. Provided with Microsoft 365, OneDrive allows home employees to jointly author documents. Revisions made offline are synced when you reconnect to the Internet. To find out about Progent's consulting services for OneDrive, see Microsoft Onedrive configuration experts.
Public Cloud Integration for At-Home Workers
Progent can provide affordable remote support for enabling businesses to create, manage and optimize integrated network models that include internal data centers, telecommuters, branches, and cloud resources. Progent offers expertise for all modes of cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with public cloud access, identity, and cybersecurity.
Azure is a leading platform for cloud services that enables you to utilize infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Azure offers more than 100 services services including hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent can also show you how to establish secure access to Azure for telecommuters by setting up and debugging firewalls and VPN IPsec tunnels. To learn about Progent's expertise for Azure, refer to Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's popular family of business productivity software and cloud-based services available by subscription. Microsoft apps and services are provided in a selection of plans designed for users ranging from students and households to major corporations. Progent offers fast and easy remote access to consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the various subscription bundles offered with Microsoft 365 and configure 365 applications for your remote workers in a way that delivers maximum business value. For information about Progent's support services for Microsoft Office 365, see Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Office 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to operate transparently with on-premises deployments of Exchange, allowing customers to create hybrid cloud/onsite networks. Progent's certified Exchange experts can provide occasional assistance to get you past challenging IT roadblocks and also offer comprehensive project management outsourcing to ensure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting expertise for Office 365 Exchange Online, visit Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's biggest provider of cloud-based services. Progent can provide rapid and economical online access to cloud integration consultants who can help your organization to plan, deploy, manage, and debug hybrid information networks that integrate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to create a high-uptime network model to make sure your employees have a consistent computing experience whether they are working from your main office, a branch office, from home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting services.
Google Cloud Platform is a leading collection of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to extend your existing IT resources with the Google Cloud, and Progent's DBA experts can help you make your critical apps cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can help your business to set up virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and simplify access control for teleworkers with Google Cloud Identity. Progent's experts can also help your organization to use GCP's management tools to control and monitor your Google Cloud ecosystem. To find out, refer to Google Cloud Platform (GCP) integration support.
Help Desk Services for Remote Workers
A sudden, enterprise-wide switchover to a teleworker workforce, which might be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update the status of their current trouble tickets, add information, and upload screenshots or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Supplemental Service enables you to expand your existing Help Desk organization by splitting delivery of Help Desk Call Center services transparently between your in-house support organization and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support model utilizing the number one PSA platform for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your company to provide world-class IT support to your telecommuters, see Progent's Call Center augmentation Services.
Security and Compliance for Remote Workers
At-home workers commonly run their own computers and work in a physically unsecured space. This worsens their exposure to cyber attacks and calls for careful use of security appliances, remote security monitoring, and the enforcement of policies that follow leading practices. Progent's seasoned roster of certified data security professionals can help your organization to plan, deploy and manage a modern cybersecurity environment that guards critical data in IT networks that include telecommuters.
- Firewalls enable you to build a network that can be safely utilized by local users as well as by at-home workers, mobile workers, vendors, customers, and other stakeholders. Modern firewall devices permit you to configure and control appropriate access rights to different classes of users and to expand your IT network and modify your security as your business evolves and as cyber threats become increasingly sophisticated. Progent works with both current and legacy security devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall integration expertise, visit firewall configuration and support expertise.
- Online Endpoint Monitoring makes it possible to watch over the disparate computers utilized by at-home workers and either reject or spot and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every protected endpoint device, watching all activity and utilizing advanced machine learning to identify zero-day attacks before they can spread. When a cyberattack is discovered, ProSight ASM immediately isolates the targeted endpoint from the network to quarantine the malware. Because the ProSight ASM software agent is self-contained, endpoint devices stay secure even if they are not connected to the Internet. For details about ProSight Active Security Monitoring, visit remote endpoint monitoring for teleworkers.
- Security Audits can assess the exposure of your information system to all types of outside and local security threats for an environment that incorporates telecommuters. Progent can run remote, automated cybersecurity analysis scanning for quickly and economically detecting a broad range of security weaknesses that can be found over the Internet. Progent's security assessment consulting services, which can be managed by security experts with top certifications such as CISM, CISSP, and GIAC, can help your business to audit your operations and governance policies and review your IT infrastructure to allow you to design top-level protection for your teleworkers.
Data Protection Solutions for Remote Workers
The field of Data Protection covers saving and restoring vital information in order to avoid data loss and minimize restoration time and effort in the event of storage problems resulting from equipment breakdowns, software glitches, human error, cyber attack, or any other reason. Reliable data protection solutions can be especially difficult to design and manage in hybrid networks that combine local data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for teleworkers must address diverse types of user-owned endpoint devices. Progent offers quick online help from experts knowledgeable about a broad array of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Leading backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and includes granular recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often envision circumstances that require a rapid switch to telecommuting. Progent's senior disaster recovery planning consultants and business continuity planning consultants can help your business to develop, document and test a DR/BC strategy that addresses the process of moving to an at-home workforce.
Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite computers. Endpoint Manager provides a unified environment for safeguarding corporate data by controlling on-premises, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and protecting remote computers and software. Remote endpoint devices can be user owned or business owned. IT administrators managing the endpoint devices of telecommuters can utilize Intune to provision and authenticate apps on managed devices, push patches and certificates, configure policies for permission to access information and networks, manage passwords, establish VPN connections, control how telecommuters share information, set up threat defense, verify compliance, and delete corporate information from missing, stolen or decommissioned devices. Intune can be used with iOS, Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and how Progent can assist your company to use this platform to manage the endpoint devices of your at-home workers, see Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network administrators to keep offsite endpoints current and secure. Workspace ONE uses VMware AirWatch for unified endpoint management plus VMware's Horizon virtual software delivery platform for authorization control, app management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a one-time purchase. Key capabilities of Workspace ONE include fast remote deployment of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all categories of devices, unifies reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Austin, Texas company, call
An index of content::
Hybrid Office 365 Exchange integration Information Technology Consulting
Biggest Exchange admin center Remote Consulting
Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 Exchange Online and on-premises Exchange systems. This permits you to have specific mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist you with any phase of designing, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and within budget.
Microsoft LCS Server IM On-site Technical Support
Online Support Live Communications Server
MS Office Communications Server provides IM and presence in a scalable, enterprise-grade solution offering enhanced protection, transparent compatibility with popular Microsoft software, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from lower costs and elevated operational efficiencies, enhanced individual productivity, and better IP protection with this simple-to-administer, fault-tolerant solution. Effective deployments of Microsoft Office Communications Server require careful planning and consideration prior to roll out. Progent's Microsoft-authorized consultants can provide the expertise needed to realize all the benefits of Office Communications Server across your entire organization.
Developing Phase: Pilots Small Business Network Consulting Company
Envisioning Phase: Requirements Definition Consulting Service
In performing consulting projects for corporate clients, Progent uses a phased methodology based on specified milestones so as to achieve financial, scheduling and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures derived from the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, pilots, design adjustments, and professional implementation. All phases are recorded to provide a detailed summary of technical services performed and to help in downstream system support.
Network Consulting Microsoft Forefront TMG 2010
Largest Online Support Services Forefront TMG
Forefront TMG 2010 builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a easily managed Internet gateway that acts as a single-server platform for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront TMG 2010 provides comprehensive web security logging and reporting capabilities, allows customized reporting generated by Microsoft SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual server to lower expenses and improve availability. Progent's Microsoft engineers can assist you to design and carry out test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and provide continuing consulting and repair services. Progent's consultants can also assist your organization to migrate economically to Forefront Threat Management Gateway from any version of ISA Server.
Edge Routers Troubleshooting
ISR Router Computer Consultants
Cisco offers an extensive product line of routers including routers designed to provide the protection, performance, and reliability demanded by organizations from small businesses to global enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to expand as you add new users, start new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers powered by the Cisco IOS operating system, such as the Cisco 800 series of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Series Routers.
Fault-tolerant Failover Clustered Servers Computer Consulting
Microsoft Outsourcing Fault-tolerant Failover Clustered Servers
The cluster technology incorporated into the high-end versions of Microsoft Windows Server 2008 is radically re-engineered to streamline the installation, setup, and administration of server clusters that provide greater levels of network availability, security, performance, and flexibility. New or enhanced capabilities include cluster verification, easier setup and deployment, improved cluster administration, redesigned cluster infrastructure for increased availability, better protection and quorum structure, elimination of failure points, greater storage and RAM capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help your company evaluate the business benefits of failover clusters, design and implement an installation, train your network support personnel to administer your failover clusters, deliver ongoing consulting and technical help services, and create and validate a workplace recovery plan.
Consultant Windows and UNIX
UNIX with Windows Consulting Services
Progent's UNIX family support experts offer small and mid-size companies and developers support for managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This broad range of expertise provides you with an easy single source to show you how to build and maintain a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft interoperability by integrating Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
ISA Server 2006 Network Consultants
Microsoft ISA Server 2006 Consulting
Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network, and web caching platform for protecting the Internet-facing networks of any organization against a wide range of attacks. Progent's Microsoft Internet Security and Acceleration Server 2006 consultants can help you design, rationalize, pilot, implement, configure and manage the any edition of ISA Server 2006 on your network.
Microsoft High-Availability Load Balancing Technical Support
F5 Networks 3-DNS Support Services
Progent offers fault tolerant load balancing support that addresses system load balancing, load balanced applications, network infrastructure routing, and content delivery products including Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and ACNS, and F5 Networks BIG-IP.
Solaris Remote Consulting
Solaris Specialist
Progent's Sun Solaris family consulting services provide small businesses and developers support for administering and maintaining Solaris systems that run with Microsoft-powered technology. Progent can give your organization access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This wide array of expertise provides you with a convenient single consulting firm to show you how to build and maintain a secure and reliable cross-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Internet Connection Consulting Services
Engineer WiMax
Progent offers access to the cost-effective support of remote Internet connectivity experts to help your organization to evaluate or update your Internet services so your Internet connectivity solution meets your business needs. Services available from Progent's engineers include evaluation of your existing bandwidth utilization, carrier and plan comparison and selection, network provisioning, and overseeing a seamless move to a new ISP and/or service plan. Network provisioning can include optimizing existing routers and deploying additional ones, implementing firewalls, and upgrading fault-tolerant BGP architectures.
Lync Server 2013 video conferencing Engineers
Microsoft Lync Server Instant Messaging IT Consultants
Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to create a centrally managed and protected communications ecosystem that supports the modern BYOD computing model with IM, presence, web conferencing with application sharing, as well as IP and PSTN calling across a wide assortment of desktop and mobile devices. Progent's certified Lync 2013 consultants and system integrators can help you to assess the business benefits of Lync 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or mixed topology appropriate for your current and long-term goals, implement Lync Server 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your IT staff and end users. Progent has expertise in key components of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Office and Office 365 apps such as Outlook clients and PowerPoint.
ransomware cleanup and restore Specialist
24/7/365 Services ransomware cleanup and file recovery
Progent's seasoned ransomware recovery consultants can assist your business to reconstruct an IT network victimized by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or Locky.
Remote Workforce Cloud Integration Remote Technical Support
Technical Support Services Offsite Workers Cloud Integration
Progent can assist small and medium-size organizations to provision their at-home workforce with seamless integration with public cloud applications and services.
Juniper Junos BGT information Systems Audit
Juniper Junos CLI Security Auditor
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Biggest Consult macOS Phone-based
macOS Troubleshooting Consultants
Progent provides nationwide remote help and troubleshooting services for businesses who run Apple Mac environments or whose IT systems feature a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's engineers offer Apple macOS and OS X clients a range of services including desktop support, upgrading to the most recent version of Mac OS X from earlier versions of Apple macOS and OS X, plus help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Online network consulting offers optimum return for your IT dollar by extending client efficiency and shortening the hours charged for network analysis and repair. Advanced remote access tools and skilled technicians and engineers allow Progent to solve most network problems without wasting time and money by going to your location. In the vast majority of situations your network issues can be dealt with over the phone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISA premier security specialists to assist with the toughest system problems.
Professionals CRISC Certified Risk and Information Systems Control
CRISC Risk and Information Systems Control Engineer
Progent can provide the guidance of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management (ERM) solution based on best practices promoted by CRISC and crafted to align with your company's risk appetite, business goals, and IT budget.
System Center DPM 2016 Online Troubleshooting
Data Protection Manager 2016 Rolling Upgrade Online Support Services
System Center 2016 Data Protection Manager offers near-continuous backup and simplified recovery capabilities for Microsoft environment. SCDPM 2016 delivers application-sensitive backup for key platforms like Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines running on Windows Hyper-V and VMware, and can use Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of all sizes to design, implement, administer, and repair an enterprise-wide backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older version of Data Protection Manager or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent can provide remote or onsite support and can deliver occasional guidance to help you through challenging issues or deliver comprehensive project management services to make sure you complete your Data Protection Manager 2016 deployment on time and on budget.
Exchange 2013 Security Remote Technical Support
Exchange 2013 Unified messaging Consultant Services
Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important innovations as well as a redesigned structure. These improvements favorably impact vital areas like ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can help you understand the potential business benefits of upgrading to Exchange 2013, create a cost-effective test and deployment strategy, and educate your IT team to maintain your Exchange 2013 environment. Progent also offers ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.
CISM Auditor
Applications Development Security Security Companies
For small and midsize businesses, computer security and regulatory compliance is too complicated to master yet too dangerous to overlook. The largest largest enterprises have been breached, and the top cloud service providers have on occasion been knocked out. It looks as though there's no place to hide. Progent makes it economical for smaller organizations to implement critical IT security tasks successfully by providing the benefit of billable time to the nearest minute without any minimum billing for online support. This means you can have the help of a seasoned computer consultant to provide just the knowledge you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist your business with any level of system security including vulnerability assessments, virus defense and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and creating a comprehensive security plan.
Dynamics AX Design and Installation
After Hours Solomon Consultant
Progent can provide you with application developers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system applications to match your specific business needs. Progent’s Microsoft support experts provide expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce consulting services for secure, corporate-wide resource sharing plus interfacing with Customer Relationship Management programs.
Top Rated Skype for Business and Exchange UM Server Consultant Services
Services Skype for Business and iPhone
Microsoft Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network calling. Microsoft Lync 2010 can enhance the capability of Exchange, SharePoint and Office desktop or cloud-based Office 365 and streamlines management via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified unified communications consultants can provide online and on-premises support services to assist your company to manage and troubleshoot your existing Lync 2010 environment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also help your organization to plan and execute an efficient Skype for Business upgrade.
Solaris Online Small Office Server Support
Linux Online Specialists
Progent offers national urgent technical support and consulting services for companies that run Sun Solaris networks or whose IT systems feature a combination of Solaris and Microsoft Windows products. Remote network consulting provides optimum leverage for your information technology budget by protecting client productivity and limiting the time charged for computer analysis and repair. Advanced remote access utilities and skilled technicians and consultants allow Progent to handle the majority of network problems without squandering time and money by going to your site. In the vast majority of situations your IT problems can be dealt with over the phone or via a combination of phone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISA premier security professionals to assist with the most challenging network problems.
Windows Server 2019 High Availability Remote Support Services
Largest Windows Server 2019 Live Migration Consultant
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers significant improvements in scale, performance, manageability, virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
Polycom ATX Telepresence Professionals
Consultants Polycom Video Conferencing
Progent offers the services of an accredited engineer with an extensive background deploying technology from the leading video conferencing/telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to design, configure, expand, or troubleshoot a telepresence environment that protects your investment and optimizes the strategic value of your information network. Progent can also provide the services of network infrastructure consultants who can assist businesses of any size to create and maintain a communications network that provides the speed, reliability, security, and expandability required to support your video conferencing/telepresence solution.
24/7 9800-L wireless controller Specialists
24-7 Flex Series Wireless Controller Remote Support Services
Cisco's {Catalyst wireless controllers streamline the administration of wireless LANs by unifying the configuration and control of Wi-Fi access points, tuning Wi-Fi performance by limiting the effect of RF congestion, enhancing Wi-Fi availability with fast auto-failover, and strengthening data security by identifying cyber threats and analyzing traffic content based on user class and locale. Progent can assist you to configure Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's modern wireless controller solutions.
Windows Server 2012 R2 Hyper-V Technical Support
24x7x365 Microsoft Windows Server 2012R2 Consultants
Progent's certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your network for local, multi-location, cloud-based, and partial-cloud environments, train your IT management staff, create a corporate-wide security plan, automate IT administration, help with application development, and build and validate a disaster recovery/business continuity plan.
Urgent Consulting for Service Firms Integration Services
Consulting for Service Firms Consultants
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's consulting experts under your own service brand as a transparent arm of your network services staff.
Engineer Dharma ransomware protection and recovery
24-7 Services ransomware protection evaluation
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's ability to defend against ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that reduces your exposure to ransomware and aligns with your company's needs.
24-Hour Skype for Business video conferencing Technology Professional
Skype for Business video conferencing Engineer
Progent's consultants offer remote and onsite consulting services for companies of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud-based or mixed topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office; set up HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate other collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security experts can help you create and validate a security environment for your Skype for Business deployment that is compliant with regulatory standards.
Amazon MWS programming Development Firm
Programming Firms Amazon MWS integration training
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can expand their market, reduce their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.
Access to External Support Databases Network Recovery
Microsoft Solutions Framework Project Methodology Experts
Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a wide variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not only expert IT skills, but also a consultant with proven approaches for using technical knowledge to repair actual IT problems quickly.
Windows Server 2012R2 Data Deduplication Onsite Technical Support
Largest Expert Microsoft Certified Consulting Windows 2012 R2
Progent's certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, optimize your network for local, multi-location, cloud-based, and hybrid datacenters, train your IT support team, develop a corporate-wide security strategy, automate IT management, assist with application development, and build and validate a disaster recovery/business continuity plan.
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