Austin Offsite Workforce Integration Consulting Experts
Solution Design, Configuration, Administration and Call Center Consulting
Expanding your at-home workforce may have a major impact on network architecture, security, and company culture. Progent has two decades of experience assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Austin organization to pick the right technologies and adhere to best practices in creating and operating a secure virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent offers services ranging from on demand guidance for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can assist Austin, Texas organizations to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, data security, backup/restore solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure required for an at-home workforce can be especially complex if you must manage a mix of worker-owned hardware such as PCs and laptops, routers, and Wi-Fi appliances from an assortment of manufacturers and with a mix of operating systems and firmware releases. Progent's experience delivering online support for both legacy as well as modern technologies in remote office venues enables you to make efficient use of your available infrastructure and provides you with fast access to expertise for making essential upgrades. Services offered by Progent to assist your company to implement a productive telecommuting ecosystem include:
- Virtual Private Network technology makes it possible to create a safe connection for authenticated at-home employees to access IT assets situated at your corporate datacenter or in the cloud. Progent's consultants can help your company to configure and maintain VPN connections between your teleworkers and your key network resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your at-home workers to set up Cisco's popular AnyConnect client software for safe VPN connections for a wide range of devices such as Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to view and use a data center PC's desktop. This gives network managers significant control over the digital ecosystem of at-home employees and ensures them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach home networks to the Internet and support VPN tunnels, local wireless connectivity, and firewall services. Progent offers top-tier remote support for deploying routers from all major manufacturers. See router configuration services from Cisco-certified experts.
- Home Wireless networks, typically supporting the whole family and visitors, are frequently utilized by at-home employees to connect to their Internet router for work. This can cause throughput and cybersecurity issues. Progent can help businesses to mitigate these problems by providing services that include Aironet configuration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi wireless access point setup assistance.
- Internet connectivity solutions affect the performance and reliability of connections between at-home workers and the corporate network. Business-critical processes might require backup Internet connections in case the normal connection fails. Progent offers expertise for picking ISPs, picking sensible bandwidth and data volume offerings, and configuring high-availability Internet access. Refer to Internet access integration services.
IP Voice Integration for Telecommuters
Extending the corporate phone system to include telecommuters is critical to maintaining a productive at-home workforce. A broad range of cloud-based IP voice products are popular with small and mid-size businesses to support remote users. Many larger organizations rely on Cisco's current or legacy products for IP voice management. Progent can assist organizations of any size to design or maintain a remote IP voice environment that delivers the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses optimize their existing Cisco VoIP systems to support a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. Unified Communications Manager manages additional mixed media services such as unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM support, see Cisco Unified CM consulting services.
- CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help you to maintain your current CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other early VoIP products, see Cisco CallManager expertise.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to support these VoIP solutions and deliver online configuration and troubleshooting services.
Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from leading technology companies enable online discussions, video and voice conferencing, chat sessions, and screen sharing for both local workers and at-home workers. Many organizations utilize a mix of products to meet the needs of their different partners and customers. Progent's communications experts can help your organization to maintain your current conferencing ecosystem and enhance the productivity of your remote employees.
- Skype for Business is Microsoft's leading unified communications product that enables presence, IM, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video calling platform for iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for video calls. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. For details about Progent's consulting expertise for Cisco Webex and for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with features such as IP voice and video calling, persistent chat, plus file sharing. For details about Progent's support expertise for Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and assist your business to optimize your WAN infrastructure to run them.
Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich ecosystem of applications that deliver a cohesive user experience for sharing information across a corporate network and on a wide selection of endpoint computers. Progent has provided remote consulting services for SharePoint and Exchange Server since their original releases and can help your company to configure these critical collaboration platforms to optimize the effectiveness of your remote workforce.
SharePoint uses web entities to enable collaboration and knowledge sharing by offering policy-based access to content, business processes, and tools for looking through enterprise-wide business data. SharePoint allows you to build secure portals that allows at-home workforce to see and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, visit planning and configuration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers anywhere can retrieve them safely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to co-author files. Edits made offline are automatically synced when you reconnect to the Internet. For information about Progent's expertise for Microsoft OneDrive, see Microsoft Onedrive integration experts.
Public Cloud Integration Services for Remote Workers
Progent can provide fast and affordable remote assistance for enabling organizations to build, maintain and optimize cohesive network architectures that incorporate physical data centers, at-home workers, branch offices, plus public cloud services. Progent can provide expertise for all modes of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers fix issues with cloud connectivity, authentication, and cybersecurity.
Azure is a popular platform for public cloud software and services that enables you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Microsoft Azure offers more than 100 cloud-based services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also help you create secure access to Azure services for remote workers by configuring and debugging firewall appliances and VPN tunnels. To find out about Progent's consulting services for Azure, refer to Microsoft Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity software and cloud-based services offered on a subscription basis. Office apps and services are provided in a selection of plans intended for customers ranging from students and households to large enterprises. Progent can provide quick and affordable remote contact with experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription plans available for Microsoft 365 and configure 365 apps for your at-home workers to achieve maximum business value. For information about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 consulting expertise.
Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to run transparently with local deployments of Exchange, allowing customers to build hybrid cloud/onsite information systems. Progent's certified Exchange experts can provide occasional help to guide you past challenging technical bottlenecks and can also provide end-to-end project management outsourcing to make sure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Exchange Online configuration and support expertise.
Amazon AWS is a pioneer in the public cloud computing market and is the industry's biggest provider of cloud services. Progent offers rapid and economical online access to cloud integration experts who can help your business to plan, deploy, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds such as Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist you to create a high-uptime network architecture to make sure your employees have a productive computing experience whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's expertise for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud Platform is a leading set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud, and Progent's database consultants can show you how to make your critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help you to deploy virtual machines on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage services, and simplify identity management for at-home workers with Google Cloud Identity services. Progent's consultants can also assist you to use GCP's management technology to administer and monitor your Google Cloud environment. For information, refer to Google Cloud Platform consulting expertise.
Help Desk Call Center Support for Telecommuters
A sudden, company-wide changeover to a telecommuter business model, which might be driven by an epidemic or as an element of a business continuity process, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's nationwide team of remote technical support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or update their current trouble tickets, add details, and append screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Supplemental Service allows you to supplement your current Call Center staff by sharing delivery of Call Center support transparently between your regular IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support model based on the number one professional services automation platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To find out how Progent's Call Center Supplementation Services can help your company to provide world-class desktop support to your from-home workers, see Progent's Support Desk supplementation Services.
Cybersecurity for Telecommuters
Work-from-Home (WFH) staff members commonly use their own devices and usually work in a poorly secured physical environment. This increases their susceptibility to malware threats and calls for judicious deployment of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, extensive end-user education, and the creation of policies based on leading practices. Progent's seasoned team of IT security support consultants can assist you to design, configure and maintain a compliant cybersecurity solution that guards critical IT assets in networks that incorporate an at-home workforce.
Firewalls allow companies to build a network environment that can be safely utilized by local users and by teleworkers, mobile workers, vendors, customers, and other stakeholders. Next-generation firewall devices allow you to configure and control different permissions to various groups of users and to expand your network and adjust your security profile as your company evolves and as cyber threats become more sophisticated. Progent supports both new and older firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration expertise, go to firewall configuration and support expertise.
Online Endpoint Security Monitoring makes it easy to track the various devices used by an at-home workforce and either block or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint, watching all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify new threats on arrival. When an attack is discovered, ProSight ASM instantly isolates the targeted device from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, see remote endpoint security monitoring for teleworkers.
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for telecommuters.
Security Audits can evaluate the vulnerability of your network to all types of outside and local security threats for an environment that incorporates at-home workers. Progent can deploy online, automated security inventory scanning for quickly and affordably detecting a wide variety of security weaknesses that can be found via the Internet. Progent's security audit consulting services, which can be provided by security experts with advanced certifications such as CISM, CISSP, and GIAC, can help you to audit your operations and policies and review your network architecture to allow you to design top-level security for your telecommuters.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper describing key areas to concentrate on for securing a network that incorporates work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
The field of Data Protection involves saving and restoring vital information so as to avoid data loss and minimize restoration time in case of storage problems resulting from hardware breakdowns, programming hiccups, operator mistakes, malware, or other causes. Dependable data protection strategies can be particularly difficult to architect and maintain in hybrid networks that combine in-house data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for telecommuters must cover multiple types of personally owned endpoints. Progent offers quick online access to consultants familiar with a broad range of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Popular backup/recovery solutions supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up data distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud storage and includes fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate scenarios that call for a quick changeover to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity consultants can help your business to create, document and test a DR/BC strategy that addresses the logistics of switching to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager features a centralized environment for safeguarding critical data by controlling local, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting mobile computers and applications. Remote endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint computers of at-home workers can use Intune to provision and authenticate apps on managed devices, push updates and certificates, configure policies for permission to access data and networks, manage passwords, create VPN connections, determine how home-based workers share data, set up threat protection, ensure security compliance, and wipe corporate data from lost, stolen or deactivated devices. Intune can be used with iOS, Google Android, Windows, and macOS/OS X computers. For information about Intune and to find out how Progent can assist your company to use this platform to administer the endpoint devices of your at-home workers, see Intune remote endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that helps network administrators to keep remote endpoints current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual software delivery platform for authorization control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Key features of Workspace ONE include fast over-the-air deployment of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies management reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud-based services. To find out about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Austin, Texas business, phone
An index of content::
Biggest Mac Phone-based Consultants
Engineers OS X Troubleshooting
Progent provides national online help and troubleshooting services for companies who run Apple macOS and OS X environments or whose information systems feature a combination of Apple Mac and Microsoft products. Progent's consultants can provide Mac clients a range of IT services including desktop assistance, migration to the most recent version of macOS from earlier editions of macOS or OS X, plus expertise with Mac applications. Progent can also help you with iPhone and Apple iPad integration and management, or moving to Apple's iCloud services. Online IT help offers optimum return for your IT dollar by preserving user efficiency and limiting the time billed for network repair services. Sophisticated online support technology and experienced service specialists and consultants allow Progent to handle most network issues without wasting time and money by going to your site. In the vast majority of cases your network problems can be dealt with by telephone or through a combination of phone help and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP and ISSAP premier security professionals to help you with the toughest network problems.
Catalyst 9000 Switch Remote Troubleshooting
Catalyst Switch VLAN Information Technology Consulting
With Catalyst switches for small and medium-sized companies, Cisco enables companies to gain the full advantages of adding smart traffic control to their networks. Cisco's Catalyst switch product line makes it possible to deploy capabilities that make your IT network sufficiently robust to accommodate time-critical requirements, scalable to support growth, secure enough to guard confidential data, and designed for differentiating and controlling traffic flows to streamline system operations. Progent's CCIE and CCNP certified consultants can show you how to select and integrate Catalyst switches appropriate for your business. In addition, Progent's CISA certified security specialists can show you how to develop a comprehensive security policy and configure Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2950 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
Aironet 4800 Access Point IT Consultants
Aironet 3800 Access Point Setup and Support
Progent's Cisco certified wireless networking consultants can provide affordable online and on-premises help for end-of-life and modern Wave 2 Aironet Wi-Fi access points (APs) and Progent can help you to plan and maintain wireless environments that include indoor and outdoor/ruggedized Aironet access points.
Remote Desktop Computer Network Consulting company
Smartphone Synchronization Technical Support Firm
Progent's remote connectivity and wireless synchronization specialists can assist your business to design and configure connectivity solutions for remote desktop PCs, laptops, and wireless handhelds so they integrate seamlessly with your information network, allowing you to optimize the efficiency of your remote workers.
CIO Technology Consulting Services
CIO Integration
Progent can supply small businesses with an information management professional who can act as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you deploy appropriate IT products to improve business processes so they align more closely with your corporate goals. Your company can create and install a well conceived IT plan without absorbing the cost of a full-time Chief Information Officer.
Online Office Outlook Class
Online Microsoft Project Training Consult
Progent's virtual classroom webinars offer small businesses the cost savings, simplicity, and versatility of web-based learning and the proven training methods of experienced instructors who utilize advanced collaboration software to reproduce real-time, participatory learning environments. Progent can provide online training for key desktop applications including components of Microsoft Office such as Microsoft Excel, Word, Access, and Project: Dynamics accounting and management reporting products such as MS Dynamics GP (Great Plains); plus other top desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Altaro VM Backup Verification Online Technical Support
IT Consulting Altaro VM Backup Cloud Management
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises consulting services to help you to plan, deploy, optimize and debug a modern backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.
Exchange 2013 Availability Consultants
Exchange 2013 Compliance Professionals
Exchange Server 2013 incorporates significant enhancements to the capabilities of Exchange 2010 and introduces powerful innovations as well as a revamped architecture. These enhancements affect vital facets of IT including manageability, availability, security and compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of upgrading to Exchange Server 2013, design an efficient test and rollout strategy, and train your IT team to maintain your Exchange Server 2013 environment. Progent can also provide affordable online support and management for Microsoft Exchange 2013.
Specialists County Government Cisco
24-7 Consult School District
Progent has a long background delivering a broad range of remote network consulting and urgent troubleshooting services to local governments and school districts across the U.S. Progent is one of the pioneers in delivering advanced remote network support and has delivered network support to organizations in every state. Remote support saves travel expenses and resolves issues faster than on-premises support.
Information Technology Consulting Firms Small Business
Small Office Consulting Firms
Progent offers organizations of all sizes world-class IT online or in-person consulting for networks powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified network consultants also offer security expertise for companies varying in size from the small office to the worldwide enterprise.
Emergency Specialist Windows 2003 Server
Windows Server 2003 Consult
The experience of Progent's certified Windows Server consultants, with an average of more than 11 years of work in Microsoft technology, assures you success in identifying the edition and configuration of Windows 2003 Server that matches most closely with your company's strategy. Progent can also help you with designing, installing, administering and troubleshooting powerful information technology applications powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Microsoft Windows NT.
Top Rated GIAC Firewall Support
Consult Security Incident Response
GIAC was founded in 1999 to certify the knowledge of network security professionals. GIAC certifications are recognized by companies and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide help with any of the security capabilities addressed within GIAC accreditation such as evaluating network security mechanisms, security incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
GCIH Small Business IT Consultant
Sun Certified System Administrator for Solaris Network Consulting
Progent provides clients access to consultants who have been awarded some of the IT industry's most prized credentials. Progent believes that customers have the right to know that their IT support consultants have accredited testing as well as extensive practical backgrounds so that Progent's customers can use Progent's service with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts confers priority for substantially superior vendor help than is available to uncertified service providers, allowing Progent to deliver clients a higher level of computer service. In other cases, major certifications such as CISA or ISSAP for network security can help corporate customers to show compliance with regulatory demands by using the assistance of accredited industry professionals.
Best Nagios On-site Technical Support
24-Hour Nagios for Linux Consultants
Nagios and MRTG are useful, license-free monitoring utilities that operate under the Linux OS and can be used to monitor UNIX networks, MS Windows networks, or multi-platform networks where the Linux OS and Windows coexist. The Nagios monitor lets system managers to monitor network services such as SMTP, HTTP, FTP, and NNTP. MRTG allows you to track the traffic through SNMP network devices such as processors, routers, and switches. Progent's system integration engineers can assist you to use both these programs to streamline and repair your computer network.
Microsoft T-SQL Contract Programming Firm
Microsoft SQL Specialist
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that enables the fast creation of a new generation of enterprise-class programs that can provide your business a significant competitive edge. SQL Server provides built-in support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.
SQL 2008 Reporting Services Reports
Development MS SQL Server
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the rapid creation of cutting-edge high-end programs that can provide your business a critical competitive advantage. SQL Server provides core support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and administering Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Server Knowledge Transfer
Server Training
Progent practices information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Mid-size businesses who utilize trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
Amazon AWS hybrid cloud integration Expert Development
Enterprise hybrid cloud Consultant
Progent can provide advanced remote consulting services to help businesses connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine physical resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Azure enterprise hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
SMS Server 2003 Upgrade Outsourcing
Microsoft SMS Server Computer Consultant
Progent's Microsoft certified experts provide small and medium size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to install critical applications rapidly and reliably to appropriate users, lower product costs and adhere to licensing agreements by determining usage profiles, improve Windows security by improving your awareness of weak points and by installing targeted patches, manage your external workforce through accepted standards independent of connection or geography, and lower operational expenses by efficiently exploiting the management functions built into Windows. Progent's SMS consulting professionals can show you how to use SMS economically for automated software and application deployment, security patch control, and resource monitoring management including program and appliance inventory.
Network Security Evaluation Engineers
Emergency Computer Security Assessment Consultancy
Progent offers several security packages intended to deliver larger corporations a professional and comprehensive network security assessment from a group of premier security consultants. All Progent's security assessment packages feature a suite of procedures like automated scans from within and from outside the corporate firewall, expert analysis of results by certified security engineers, creation of a report explaining the results, plus an interactive concise executive summary and an in-depth live outbrief for internal IT administrators.
ransomware rebuild Consulting
Specialists ransomware removal and data recovery
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Windows 8.1 Training Consultant Services
Microsoft Windows Professionals
Progent's Microsoft-certified experts can deliver a variety of network consulting services to assist organizations of any size to deploy, manage, and troubleshoot environments that include workstations, laptops, tablets, or smartphones powered by Windows 8.1. For larger organizations, Progent's senior project management consultants can help set up test labs to assess Windows 8.1 and plan and manage Windows 8.1 migration projects following proven methodologies.
Online Consulting Computer Support Help Desk Outsourcing
Call Center Management Services Support and Help
Progent's Network Help Desk Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who require fast access to a Help Desk Call Center with expert phone support and full escalation options but who must work within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Optional Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.
Computer Engineer Microsoft Server Consolidation
Microsoft Virtual Server Administration Consulting Services
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and based on technology first produced by Connectix, delivers the power needed to carry out server consolidation, application migration, and server isolation projects via virtualization techniques in an enterprise-ready computing environment with advanced scalability, manageability, and availability. Microsoft has targeted Virtual Server at companies who want to improve ROI in application programming and testing, upgrading from legacy mission-critical applications, and hardware consolidation. Progent's certified Virtual Server consultants can assist your business to assess and integrate MS Virtual Server.
ISR G2 Routers Computer Consultants
24-Hour Engineer 800 Series ISR Router
Cisco offers an extensive array of routers including appliances built to provide the protection, bandwidth, and reliability demanded by customers from small businesses to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and system uptime. Progent can help you select and configure Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS platform, such as the Cisco 800 series of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Series Routers.
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