Enlarging your at-home workforce may have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Austin organization to select the right tools and follow leading practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and delivers top business value. Progent can provide support services that go from as-needed expertise for getting you over challenging technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Austin, Texas businesses to succeed with any aspect of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and streamlined management.

Network Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed for an at-home workforce can be particularly complicated if you have to manage a combination of personal hardware such as desktop computers and laptops, routers, and wireless APs from different manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering online help for both outdated as well as current technologies in virtual office solutions enables you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for making necessary updates. Services available from Progent to assist you to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network technology makes it possible to create a safe tunnel for authorized at-home employees to use IT assets situated at your company data center or in a public cloud. Progent can help you to configure and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your telecommuters to utilize Cisco's popular AnyConnect software to provide secure VPN connections for a broad selection of devices such as Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and use a remote computer's desktop. This technology gives network managers more control over the digital ecosystem of at-home employees and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent can provide top-tier remote support for integrating routers from all major manufacturers. See router integration services from Cisco-certified experts.
  • Home Wireless networks, often supporting families and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can cause throughput and cybersecurity issues. Progent can assist businesses to resolve these issues by providing services that include Aironet configuration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet connectivity methods impact the speed and availability of connections between telecommuters and the company network. Business-critical processes might demand backup Internet access in case the primary connection fails. Progent can provide expertise for selecting ISPs, picking sensible service packages, and configuring high-availability Internet access. Refer to Internet connectivity solutions.

IP Voice Solutions for Telecommuters
Expanding the company phone system to accommodate teleworkers is critical to maintaining a productive work-at-home solution. A broad range of cloud-centric digital PBX products are used by SMBs to support remote users. Many enterprises depend on Cisco's modern or older platforms for IP voice solutions. Progent can help organizations of all sizes to design or tune a remote IP voice environment that delivers the flexibility, transparency and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations tune their current Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia apps deployed across the network. Unified Communications Manager supports additional combined media services like messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to CUCM consultants.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to support your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other early VoIP platforms, visit CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and provide as-needed integration and troubleshooting expertise.

Video Conferencing for At-Home Workers
A broad selection of video conferencing platforms from major technology companies support online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and teleworkers. Many organizations use a mix of conferencing products to meet the needs of their various partners and clients. Progent's communications experts can assist your organization to manage your current voice/video conferencing environment and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications platform that supports presence, IM, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help your company to set up and maintain Skype for Business clients to support your remote employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for training. For details about Progent's support expertise for Cisco Webex as well as for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with capabilities that include IP voice and video calling, persistent chat, plus data sharing. For details about Progent's consulting services for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these conferencing platforms and assist your business to tune your WAN infrastructure to run them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich ecosystem of productivity apps that create a cohesive user experience for exchanging data and ideas across a corporate network and on a wide range of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their first releases and can assist businesses to tune these critical collaboration platforms to optimize the productivity of your at-home workers.

SharePoint Server Configuration Experts for Remote WorkersSharePoint utilizes web entities to facilitate collaboration and information delivery by providing policy-based access to data, workflow, and utilities for looking through enterprise-wide business data. SharePoint permits you to build secure portals that permits at-home workers to view and edit consolidated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint support services, refer to SharePoint configuration and application development expertise.

Exchange Deployment Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, see integration consulting services for Exchange Server.

Microsoft Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers can access them securely via a web browser. Provided with Office and Microsoft 365, OneDrive allows at-home employees to co-edit files. Edits made offline are synced when you go back online. For information about Progent's consulting expertise for Microsoft OneDrive, go to Onedrive configuration consulting.

Cloud Integration Services for Remote Workers
Progent can provide advanced online assistance for helping businesses to build, manage and repair integrated hybrid network architectures that incorporate internal data centers, teleworkers, branches, and public cloud services. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers resolve problems with public cloud connectivity, identity, and security.

Microsoft Azure Integration Services for At-Home WorkersAzure is a leading family of cloud services that allows you to use infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Azure offers over one hundred cloud-based services including the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure services for at-home workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's support services for Azure, visit Microsoft Azure consulting.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously branded Office 365, is Microsoft's growing family of business productivity software and cloud-based services offered by subscription. Office applications and cloud services are marketed in a variety of bundles designed for users ranging from individuals and small offices to large enterprises. Progent offers quick and affordable remote contact with consultants familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the various subscription plans available for Microsoft 365 and configure 365 apps for your teleworkers to achieve top business value. To learn about Progent's consulting expertise for Microsoft 365, see Microsoft 365 consulting services.

Exchange Online Integration Services for Remote WorkersMicrosoft 365 Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of reduced costs for data center infrastructure, easier management, dynamic scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run transparently with on-premises deployments of Exchange, enabling you to create hybrid networks. Progent's certified Exchange consultants can provide occasional help to guide you past tough IT roadblocks and also offer end-to-end project management outsourcing to make sure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. For details Progent's consulting services for Exchange Online, visit Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's leading source of cloud-based services. Progent offers fast and economical online access to cloud integration consultants who can assist your organization to plan, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help your company to build a high-uptime network architecture so your employees have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. To learn about Progent's support services for Amazon AWS, refer to Amazon AWS consulting expertise.

Google Cloud Integration for Remote WorkersGoogle Cloud Platform is a popular collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to expand your existing IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical apps cloud ready so your telecommuters can take full advantage of Google Cloud services. Progent can help you to deploy VMs on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage, and streamline identity control for at-home workers with Google Cloud Identity. Progent can also help you to utilize GCP's unified management technology to administer and track your Google Cloud environment. To find out, go to Google Cloud Platform consulting expertise.

Help Desk Support for Remote Workers
A fast, company-wide transition to a telecommuter workforce, which could be the result of a pandemic or as an element of a disaster recovery process, can overwhelm even a well-staffed in-house Support Desk. Progent's Call Center services allow organizations to outsource or expand their Call Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's nationwide team of remote technical support experts combined with world-class ticketing and follow-up software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their current trouble tickets, add details, and append screen captures and relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service allows your company to augment your current Help Desk Call Center organization by sharing delivery of Help Desk Call Center services seamlessly between your in-house support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the leading PSA platform for handling help requests and ticketing, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class desktop support to your from-home workers, visit Progent's Help Desk Call Center augmentation Services.

Cybersecurity for Telecommuters
Work-from-Home workers typically utilize their own computers and usually operate in an unsecured physical area. This multiplies their susceptibility to malware threats and calls for careful configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user training, and the development of policies built on leading practices. Progent's seasoned roster of IT security support experts can assist your business to design, implement and manage an effective security solution that guards critical IT resources in networks that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network that can be safely utilized by on-premises users and by an at-home workforce, mobile workers, suppliers, clients, and the public. Modern firewall devices permit you to assign and control different permissions to different groups of users and to scale your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats grow more sophisticated. Progent supports both new and older security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, visit firewall configuration and support expertise.

Remote Security Monitoring and Management Services for TelecommutersRemote Endpoint Security Monitoring makes it possible to track the various computers used by an at-home workforce and either reject or spot and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each protected endpoint, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify new attacks at inception. When an attack is spotted, ProSight ASM instantly disconnects the infected device from the network to quarantine the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, go to remote endpoint monitoring for at-home workers.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA Managed Services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured online account and enter your password you are asked to verify your identity via a unit that only you possess and that uses a different network channel. A wide range of devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your network to all types of external and local security threats for a network that includes remote workers. Progent can run online, automated cybersecurity analysis software for quickly and economically detecting a broad range of security gaps that can be surfaced over the Internet. Progent's security assessment experts, which can be managed by network security experts with advanced credentials including CISA, CISSP, and GIAC, can help your company to audit your processes and governance policies and assess your IT infrastructure to allow you to design top-level security for your at-home workers.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your work-from-home connectivity solution and your internal and perimeter networks to help you uncover, rank, fix, and verify security weaknesses before malicious hackers can exploit them. Progent's pentest experts can help you to use NodeZero to perform thorough pentests of your network perimeter and your internal network so you can evaluate your current security profile. Progent's NodeZero experts can also assist you to harden your network security and can help you to plan and implement a unified cybersecurity strategy that streamlines management and provides maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To find out more details about Progent's vulnerability assessment solutions powered by on NodeZero's penetration test products, visit Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper describing critical things to focus on for protecting an IT environment that supports telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
The field of Data Protection covers saving and restoring critical information so as to avoid data loss and minimize recovery time in case of storage failures resulting from hardware breakdowns, software glitches, human error, cyber attack, or other causes. Dependable data protection strategies can be especially difficult to architect and maintain in hybrid networks that incorporate in-house data centers, public clouds, and at-home workers.

  • Backup/Restore solutions for telecommuters must cover diverse kinds of personally owned endpoints. Progent can provide quick online access to experts familiar with a broad array of products for backing up Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iOS and Android tablets and handhelds. Leading backup/restore products supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and features granular recovery and centralized management.
  • Disaster Recovery/Business Continuity strategies often envision circumstances that call for a rapid changeover to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity specialists can help your company to create, document and validate a DR/BC plan that includes the logistics of switching to an at-home workforce.

Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager provides a unified platform for protecting critical information by controlling local, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Managed endpoint computers can be user owned or company owned. IT admins managing the endpoint computers of at-home workers can utilize Intune to provision and validate applications on devices, push updates and certificates, set up policies for permission to access information and networks, manage passwords, establish VPN tunnels, control how home-based workers share information, establish threat protection, ensure security compliance, and delete sensitive data from lost, stolen or deactivated endpoint devices. Microsoft Intune works with Apple iOS, Android, Windows, and macOS devices. For details about Intune and to find out how Progent can help your company to use this platform to administer the endpoint computers of your at-home workforce, see Intune mobile device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network managers to keep offsite endpoints current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery platform for identity control, application management, and configuration management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Top features of VMware Workspace ONE include fast remote deployment of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud products. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Austin, Texas business, phone 1-800-993-9400 or visit Contact Progent.