For small businesses located in Austin or anywhere in Texas, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's online support services represent excellent leverage due to the fact that they have the real-world background and the sophisticated technology to solve the majority of network problems rapidly. Efficient support lowers direct costs since solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where fast fixes somehow end up as substantial tabs. Progent's skill at handling problems quickly results in your company conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested processes which promote the maximum degree of efficiency for remote help and troubleshooting for small business IT systems. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to connect to your environment without violating network security.
Progent's highly evolved service reporting application maintains comprehensive documentation of the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services rendered to every customer by every engineer. This database of anomalies and resolutions is organized as a quickly exploitable proprietary knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's online service specialists are able to come up with the best solutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Austin or anywhere in Texas or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's remote network support professionals have certified skills in a comprehensive set of technologies. This wide range of IT skills permits Progent's engineers to resolve practically any crisis likely to occur in a small or midsize business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to companies with multi-platform environments, Progent also offers the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote support services provided by Progent to customers in Austin and throughout the state of Texas include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad array of computer technology such as network architecture, messaging systems, network and process security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified administration, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's team-based approach to solving network issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux systems based on popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle the most stubborn issues associated with network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad experience permits them to fix even the most complex problems quickly. In many cases, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs accessible to help small and mid-size companies. Progent offers quick telephone contact with a Cisco CCIE so your company can get urgent assistance for severe network infrastructure problems that are lowering business productivity but are outside the experience of your regular IT support personnel. Progent's CCIE engineers can tie into your environment using sophisticated remote support tools in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-certified online service professionals can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can assist you with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and integration,
Skype for Business migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a full array of remote desktop services such as Windows 7 integration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help you to recover rapidly following a damaging breach. Security consulting services available from Progent cover thorough security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile communication; securing your messaging system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses frequently need. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Austin Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk service offerings for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are well suited for smaller businesses who don't have the budget to build and maintain an in-house Call Center but who need quick communication with an efficient Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging problems to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Call Center software to meet the unique requirements of your business, or providing occasional phone support staff to work with your in-house Call Center group during high-demand situations such as software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology experts provides your computer users in Austin or anywhere in the state of Texas fast contact with an efficient network service resource with substantial experience providing telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a major enabler of business efficiency, and Progent's policy is to resolve rather than simply report network issues.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers remote professional engineering support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To read additional information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the creative aspect of Mac environments by offering phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer expertise in a range of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Austin, or anywhere in the state of Texas, remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your network support is proactive and automated. By uncovering possible problems before they expand into downtime, proactive monitoring can head off disruptive and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on a mix of OS platforms.
To contact Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Austin Metro Area.
Progent locations in the Austin Metro Area