For small businesses in Austin Texas, Progent provides technical support for networks based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of information system problems rapidly. Efficient support lowers direct costs since service calls take up fewer billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many remote service organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor fixes manage to turn into big invoices. Progent's skill at handling problems efficiently results in your company saving money.
Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes that promote the maximum level of effectiveness for online consulting and repair for small and midsize business IT systems. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the consultants of Progent's Technical Response Center to communicate with your company's system without breaching network security.
Progent's powerful customer support database application keeps comprehensive histories of all service that Progent's customers have been provided. Progent's authorized consultants have access to the history of support rendered to every customer by every Progent consultant. This history of problems and responses is stored as a quickly searchable support knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft permit access to other vast support knowledge bases and allow priority response from manufacturers' internal support staff with the result that Progent's online service experts are able to find optimal resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Austin Texas or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online technical service experts possess certified skills in a comprehensive array of disciplines. This broad scope of capability allows Progent's consultants to tackle almost any emergency likely to take place in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To support companies with multi-operating system networks, Progent also provides the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services provided by Progent to companies in Austin include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of information technology such as system architecture, email solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server economization and simplified administration, and migration from legacy systems to current Windows or Linux environments. Progent's group-oriented methodology for resolving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency online help for analyzing problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking professionals, and certifies a person's networking skills at the master level. Cisco qualified CCIEs can deal with even the most intractable issues surrounding network infrastructure planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs offer exceptional value because their deep experience permits them to find solutions for the most difficult problems rapidly. In many instances, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive urgent support for severe network problems that are crippling business productivity but are outside the experience of your regular IT service resources. Progent's Cisco CCIE engineers can tie into your environment by means of sophisticated remote troubleshooting technology in order to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's popular selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of remote desktop support services such as Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISM and CISSP security consultants can provide a variety of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to recuperate quickly after a damaging penetration. Security services offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for contract projects that small companies frequently need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Austin Texas Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are designed for smaller companies who lack the resources to create an in-house Help Desk Call Center but who require quick communication with an effective Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting services can guide you in establishing an efficient new Call Center or revamping your current organization, evaluating or modifying Call Center software to meet the special needs of your business, or providing occasional phone support staff to reinforce your in-house Help Desk group to handle demanding events like software transitions, major updates, or rolling out new business software.
Progent's Call Center team of seasoned network experts provides your computer users in Austin Texas instant assistance from an effective support group with extensive background delivering phone consulting and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a significant contributor to business productivity, and Progent's policy is to resolve and not just record technical problems.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team provides online advanced engineering support and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Word, and MS Excel. For more on Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the artistic aspect of Apple Mac environments by offering remote help support and education in imaging, sound, and video. Progent's support professionals offer assistance in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Austin Texas remote network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your IT support is proactive and automated. By exposing emerging trouble spots before they cause full-scale emergencies, system monitoring can minimize stressful and costly service breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on multiple operating systems.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas