For small companies located in Austin Texas, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and business continuity planning.
Progent's online technical support services represent exceptional leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with incidental costs by minimizing or avoiding system outages and related costs due to business discontinuity, upset clients, idle employees, and de-focused management.
Progent's pricing model for remote help is structured to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you pay just for the services that you actually get. In contrast to typical remote service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor fixes manage to end up as large tabs. Progent's penchant for disposing of technical issues quickly translates into your business saving cash.
Progent's Remote Service Tools
Over time, Progent has fine tuned a set of optimized technologies and field-proven methodologies that ensure the highest degree of efficiency for online technical support and repair for small and midsize company IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to communicate with your company's network remotely without breaching network security.
Progent's proprietary technical support database application includes comprehensive records for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support rendered to each customer by any Progent consultant. This history of problems and fixes is organized as an easily accessible proprietary database that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts are able to determine the best solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Austin Texas or to find out additional information about Progent's phone support programs, contact Progent at
Online Network Support Services Available from Progent
Progent's online technical service experts possess advanced credentials in a comprehensive set of technologies. This breadth of IT skills allows Progent's engineers to handle almost any emergency likely to crop up in a small or midsize business information system. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To help customers with mixed-platform networks, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services provided by Progent to customers in Austin include:
Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Progent also offers a broad array of remote PC desktop support such as Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or improving your current organization, selecting or customizing Help Desk Call Center application software to handle the unique needs of your business, or adding occasional phone support staff to work with your in-house Help Desk Call Center group to deal with unusually busy scenarios such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your clients in Austin Texas fast assistance from a large network service resource with years of background delivering telephone-based help and remote repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a major enabler of company productivity, and Progent's intent is to resolve rather than just annotate IT problems.
Progent's Apple Mac consultants can promote the imaginative components of Apple Mac systems by offering phone-based help support and training in graphics, sound, and motion video. Progent's support professionals can provide help in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio/video or establishing an audio/video production lab.
Online Network Monitoring Services
Progent offers businesses in Austin Texas online network monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your computer support is proactive rather than reactive. By detecting possible issues before they evolve into downtime, automated monitoring can minimize disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks based on a variety of operating systems.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
City | Address | Phone | Link |
Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |