For small businesses in Austin Texas, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISSP-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most network issues quickly. This reduces direct expenses since service calls take up a smaller number of billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast repairs somehow end up as big bills. Progent's skill at disposing of problems efficiently results in your company saving money.
Progent's Online Technical Support Technologies
Over time, Progent has developed a set of optimized tools and field-tested methodologies which promote the highest level of effectiveness for online technical support and troubleshooting for small and midsize company information networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's remote service group to connect to your system without violating corporate security.
Progent's powerful customer support database system maintains detailed records describing all support that Progent's clients have been provided. Progent's team consultants have access to the records of support rendered to every client by any consultant. This database of problems and resolutions is structured as a readily searchable proprietary database that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from vendors' internal support staff so Progent's remote service experts are able to arrive at the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Austin Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based support experts possess certified skills in an extensive array of disciplines. This broad range of IT skills allows Progent's consultants to resolve virtually any emergency that may take place in a small company network. Certificates earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to businesses with mixed-platform environments, Progent also provides the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services Offered by Progent to small businesses in Austin include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology including network infrastructure, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server consolidation and easy management, and migration from legacy systems to the latest MS Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency online help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure consultants, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most intractable issues occurring in network infrastructure planning, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs provide excellent value because their depth of experience permits them to fix the most complex problems quickly. In common cases, less seasoned consultants can struggle for many hours or even days with the same problems that a CCIE can fix in minutes.
Few service providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get urgent help for serious network problems that are crippling worker productivity but are beyond the comfort zone of your local IT service personnel. Progent's Cisco CCIE support experts can connect to your computer system using the latest remote support technology in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of networking devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-certified online service engineers can deliver computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of online desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of system protection services to improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help you to recuperate rapidly after a serious breach. Security support services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for contract projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Austin Texas Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who require quick access to an effective Help Desk with professional phone support as well as the technical depth to escalate complex problems to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or revamping your existing organization, evaluating or modifying Help Desk software products to meet the special demands of your corporation, or adding temporary online staff to supplement your existing Call Center resources to deal with unusually busy events like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk team of veteran information technology professionals provides your workers in Austin Texas fast assistance from an effective network service group with years of experience offering telephone-based consulting and online troubleshooting for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a major contributor to business success, and Progent's target is to solve and not just annotate technical problems.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Excel. To find out more information on Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac experts can nurture the creative facets of Mac environments by providing phone-based consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio or video or establishing an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Austin Texas online network and server monitoring support centered around MS System Center Operations Manager network monitoring, customized by Progent for your business so that your IT maintenance is proactive and automated. By uncovering potential trouble spots before they expand into downtime, proactive monitoring can avoid stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a combination of platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas