For small and midsize businesses located in Austin Texas, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls require a smaller number of chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally in indirect costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are charged only for the support that you receive. Unlike many online service organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where quick fixes somehow turn into major tabs. Progent's skill at handling technical issues quickly translates into your business saving cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-proven methodologies which allow the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to link to your environment without violating network security.
Progent's advanced technical support database system maintains extensive records for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of assistance delivered to every Progent client by every Progent engineer. This database of issues and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' in-house product engineers so Progent's online consulting experts can arrive at optimal solutions quickly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Austin Texas or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's remote technical service experts offer certified skills in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's engineers to handle virtually any problem that may crop up in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with multi-OS networks, Progent also offers the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services Offered by Progent to clients in Austin include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide range of information technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy management, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for networking engineers, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most complex problems encountered in network infrastructure design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and developing alternate approaches or locating software updates. CCIEs represent an excellent cost-effectiveness since their deep expertise permits them to solve the most intractable problems quickly. In common cases, less seasoned service providers can struggle for hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few service firms make Cisco CCIEs available to help small and mid-size businesses. Progent can provide fast phone contact with a CCIE so you can get timely assistance for serious network issues that are impacting business efficiency but are not within the comfort zone of your regular IT service group or consultant. Progent's CCIE support experts can interface to your environment via the latest remote troubleshooting tools to provide quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service experts can deliver network repair and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM and CISSP network security engineers offer a range of security solutions to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to recuperate rapidly following a damaging penetration. Security support services available from Progent include: in depth security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses often request. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Austin Texas Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Call Center programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center support services are a convenient solution for small companies who don't have the money or time to support an in-house Call Center but who require fast access to a dependable Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or improving your existing organization, selecting or modifying Call Center software products to meet the special demands of your company, or adding temporary phone support staff to reinforce your in-house Help Desk Call Center resources during high-demand scenarios such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your customers in Austin Texas quick assistance from a large network service resource with years of experience delivering phone consulting and online diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a major driver of business success, and Progent's aim is to resolve instead of just track technical issues.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group can supply remote advanced consulting expertise and education in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Word, and Microsoft Office Excel. To read additional information on Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac professionals can promote the imaginative aspect of Macintosh systems by providing remote help support and training in graphics, audio, and video. Progent's support professionals offer help in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio/video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Austin Texas online network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive and automated. By uncovering emerging issues before they grow into network outages, remote monitoring can head off stressful and costly information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a mix of platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas