For small and midsize companies located in Austin or anywhere in the state of Texas, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally with incidental costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for online help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you receive. Unlike typical online support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where quick repairs manage to turn into big invoices. Progent's skill at solving problems efficiently translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has refined a collection of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for online technical support and repair for small and midsize company computer systems. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to connect to your environment remotely without violating network security.
Progent's highly evolved technical support database application stores comprehensive histories for the support that Progent's customers have received. Progent's staff engineers have access to the history of all help provided to every Progent client by any engineer. This database of trouble tickets and repairs is organized as a conveniently accessible proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's remote consulting experts can come up with the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Austin or anywhere in Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's online support professionals offer credentials in a comprehensive set of products and technologies. This broad scope of capability allows Progent's consultants to manage practically any problem that may take place in a small company network. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To provide assistance to clients with mixed-operating system environments, Progent also offers the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services provided by Progent to small businesses in Austin and anywhere in the state of Texas include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and migration from legacy systems to current MS Windows or Linux environments. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent online help for resolving problems affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to handle the most stubborn issues associated with network design, installation, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network administration tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad expertise permits them to solve the most intractable problems rapidly. In common instances, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get immediate assistance for serious network infrastructure issues that are crippling worker productivity but are beyond the scope of your local IT service group or consultant. Progent's CCIE support experts can connect to your environment using the latest on-line troubleshooting tools to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-premier remote service professionals can deliver computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and deployment,
Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of remote PC desktop services such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of system protection services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your business to clean up rapidly after a serious breach. Security consulting services available from Progent include: in depth security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; building safe architectures for off-site and mobile communication; protecting your messaging system against spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract projects that small businesses frequently request. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's special online consulting services include:
How Your Austin Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the resources to support an in-house Help Desk but who require quick access to a dependable Help Desk with professional phone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk Call Center or improving your established one, identifying or enhancing Help Desk Call Center application software to meet the special needs of your business, or providing temporary phone support staff to work with your in-house Help Desk Call Center group to handle unusually busy events such as software transitions, mass updates, or installing brand new applications.
Progent's Call Center team of seasoned network consultants offers your computer users in Austin or anywhere in the state of Texas quick access to a large network service resource with substantial background offering telephone-based support and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a crucial driver of company success, and Progent's policy is to solve instead of just report IT issues.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff offers remote professional consulting support and training in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, MS Word, and Excel. To read more information about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac experts can support the creative elements of Mac environments by delivering remote help services and education in imaging, audio, and video. Progent's support professionals can provide help in a large selection of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio/video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Austin, or anywhere in the state of Texas, online network monitoring support powered by MS Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By exposing possible trouble spots before they cause crashes, automated monitoring can minimize disruptive and expensive network crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments based on a combination of platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas