UNIX, Linux, Sun Solaris, Mac OS X Phone-based Emergency Help for

For small and midsize businesses in Austin Texas, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.

Progent's online technical support services offer excellent leverage because they have the real-world experience and the advanced tools to solve most network issues quickly. Efficient support lowers immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for remote support is designed to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many online support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor repairs somehow turn into large invoices. Progent's skill at solving problems quickly translates into your business conserving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum level of effectiveness for remote help and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your environment without compromising network security.

Progent's highly evolved technical support reporting application stores comprehensive histories describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services rendered to every client by any consultant. This history of trouble tickets and fixes is structured as a quickly accessible proprietary knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft permit access to other vast support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to find the most efficient solutions quickly.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Austin Texas or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive set of products and technologies. This wide range of capability enables Progent's consultants to resolve almost any problem likely to crop up in a small business network. Credentials held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support clients with mixed-OS networks, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Remote support services available from Progent to customers in Austin include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.

  Progent's UNIX/Linux consultants can provide emergency remote help for analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and indicates a consultant's technical skills at the master level. Cisco qualified CCIEs can resolve the most intractable challenges surrounding network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent value because their deep experience enables them to resolve the most difficult problems quickly. In many cases, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Few service organizations make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get immediate support for severe network infrastructure issues that are lowering business productivity but are not within the scope of your regular IT service providers. Progent's Cisco-qualified CCIE consultants can tie into your environment using the latest remote support tools in order to perform quick, safe, and affordable analysis and repair. Progent's CCIEs offer consulting for all of Cisco's market leading selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier remote service engineers can deliver computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2016 migration consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad range of remote PC desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's accredited CISM and CISSP network security consultants offer a variety of security solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to clean up rapidly following a serious breach. Security services available from Progent cover thorough security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Call Center Services
  Progent's Help Desk service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk services are designed for small companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast response from an effective Call Center with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level engineers.

  Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your current organization, identifying or customizing Call Center software to meet the unique demands of your corporation, or adding temporary online staff to reinforce your in-house Help Desk team to handle demanding events like software transitions, mass updates, or rolling out new applications.

  Progent's Help Desk team of experienced network consultants provides your customers in Austin Texas fast contact with an effective technical support group with years of background delivering telephone-based support and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a significant enabler of company success, and Progent's goal is to fix rather than simply annotate IT problems.

• Applications Support: Training, Customization, and Problem Solving
  Progent's Applications Experts Team can supply remote professional consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Excel. To find out more information on Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Apple Mac experts can nurture the artistic aspect of Apple Mac computing by providing phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures like capturing or digitizing audio/video or setting up an audio/video post production studio.

  Online Network and Server Monitoring Services
  Progent offers businesses in Austin Texas remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your computer maintenance is proactive and automated. By spotting potential issues before they result in network outages, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on multiple OS platforms.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.