Fast Phone Technical Support for Austin Texas UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Austin Texas, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support services offer exceptional value due to the fact that they are equipped with the real-world background and the advanced technology to solve most network issues rapidly. Efficient support lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's billing policy for remote support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you receive. In contrast to many online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor solutions somehow end up as big tabs. Progent's skill at handling technical issues quickly results in your company spending less money.

Progent's Remote Support Technologies
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies which ensure the highest level of effectiveness for online technical support and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to connect to your company's computer system remotely without breaching system security.

Progent's highly evolved customer support database application keeps thorough documentation of the service that Progent's customers have received. Progent's staff consultants have access to the specifics of assistance rendered to each Progent customer by every Progent consultant. This archive of trouble tickets and repairs is stored as an easily accessible internal database that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit quick response from manufacturers' internal product engineers with the result that Progent's online service experts can come up with the best solutions in the least time.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Austin Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's online technical service experts offer advanced credentials in a comprehensive array of technologies. This breadth of technical skills permits Progent's engineers to tackle virtually any emergency that may occur in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.

To support clients with mixed-platform networks, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Online technical support services available from Progent to customers in Austin include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology including system infrastructure, email solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's team-based approach to solving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance for resolving anomalies within UNIX/Linux systems powered by leading variants of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Engineers for Austin TexasThe Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and indicates an individual's network technology knowledge at the expert level. CCIEs can handle even the most difficult issues encountered in network design, integration, management, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent value because their broad expertise enables them to resolve even the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Few service providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive timely help for complex network issues that are lowering worker efficiency but are beyond the scope of your regular network maintenance group or consultant. Progent's CCIE engineers can connect to your environment by means of state-of-the-art on-line troubleshooting technology to provide efficient, secure, and affordable analysis and repair. Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

  • Authorized Microsoft Windows Support
    Windows Support for Austin TexasProgent's Microsoft-expert online support engineers can provide computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration support, SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Skype for Business migration support, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full range of remote desktop consulting and support services such as Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Premier Network Security Engineers
    CISSP Certified Network Security Consultants for Austin TexasProgent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection services to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your company to clean up rapidly following a damaging breach. Security solutions offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; integrating firewalls; designing safe techniques for remote and mobile communication; guarding your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major projects within budget and on time. Progent's project-based remote consulting services include:
  • Call Center Support
    Progent's Help Desk programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are ideal for smaller companies who don't have the resources to support an internal Help Desk but who want fast communication with an effective Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or revamping your established organization, evaluating or customizing Help Desk software products to meet the special requirements of your corporation, or adding temporary phone support staff to reinforce your in-house Help Desk group to handle high-demand scenarios like software migrations, major updates, or installing new business software.

    Progent's Help Desk staff of experienced network professionals gives your clients in Austin Texas fast communication with a reliable technical support resource with years of background offering telephone-based support and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk perception as a crucial enabler of company productivity, and Progent's intent is to resolve instead of merely annotate IT issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group offers online advanced consulting support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. To read more concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the artistic aspect of Apple Mac computing by delivering remote consulting services and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio or video or setting up an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide businesses in Austin Texas online network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your computer support is proactive rather than reactive. By detecting emerging trouble spots before they grow into downtime, system monitoring can avoid inconvenient and costly service crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support multiple OS platforms.

How Your Austin Texas Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services




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    Cisco Unified Communications Manager (CUCM), formerly branded CallManager, functions as the center of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified CM Express (CME) provide an advanced IP-PBX by integrating with unified messaging apps like Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified network consultants can deliver efficient and affordable remote and on-premises support to help businesses of all sizes to build and administer CUCM ecosystems by providing Unified Communications Manager configuration and technical support consulting services that add maximum business value. Progent's consultants can assist with any aspect of Unified CM configuration and debugging in areas that include integrating VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, deploying ISR routers with CUBE support, designing Cisco UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange Server.

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