For small and midsize businesses in Austin Texas, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent excellent leverage because they are equipped with the practical background and the advanced technology to solve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick repairs somehow turn into major invoices. Progent's skill at solving problems quickly translates into your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an array of optimized tools and field-tested processes that allow the maximum degree of efficiency for online technical support and troubleshooting for small business information networks. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to link to your company's environment remotely without compromising corporate security.
Progent's advanced service database system stores detailed records describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of services delivered to every Progent client by any Progent consultant. This database of problems and repairs is structured as a readily searchable proprietary database that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available additional extensive technical support databases and allow fast access to vendors' internal engineering staff with the result that Progent's online service specialists are able to determine optimal resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Austin Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's online consulting experts have certified skills in a comprehensive array of disciplines. This broad scope of technical skills allows Progent's consultants to address almost any emergency likely to crop up in a small company information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with multi-platform environments, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services provided by Progent to small businesses in Austin include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of information technology such as system architecture, messaging systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and migration from legacy applications to the latest MS Windows or Linux solutions. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and validates an individual's network technology skills at the master level. CCIEs know how to handle even the most intractable challenges associated with network planning, installation, management, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to resolve the most difficult problems quickly. In common cases, less qualified consultants can wrestle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes.
Few service organizations make CCIEs accessible to support small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get immediate assistance for complex network issues that are hurting business efficiency but are outside the comfort zone of your local IT maintenance resources. Progent's CCIE support experts can communicate with your computer system by means of advanced remote troubleshooting technology to provide quick, secure, and affordable analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's popular family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Support
Progent's Microsoft-premier remote support professionals can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of remote PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a range of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recuperate quickly following a damaging breach. Security consulting services available from Progent cover thorough security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small companies frequently request. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Austin Texas Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center support alternatives for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center services are well suited for smaller organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who require fast access to an effective Help Desk with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or revamping your established organization, evaluating or enhancing Help Desk software to handle the unique requirements of your company, or providing temporary online personnel to reinforce your existing Help Desk team to handle demanding situations such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of experienced information technology professionals offers your computer users in Austin Texas immediate communication with an efficient support resource with substantial background delivering telephone-based consulting and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a major contributor to company performance, and Progent's policy is to fix and not merely record IT issues.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers remote professional engineering support and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft applications including CRM, Office Project, MS Office Word, and Office Excel. To read additional information concerning Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac environments by offering remote consulting support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio/video or building an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Austin Texas online computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your network support is proactive and automated. By detecting looming trouble spots before they expand into downtime, system monitoring can head off disruptive and expensive network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas