For small and midsize businesses in Austin or anywhere in the state of Texas, Progent provides support for networks based on UNIX or Linux or for environments that include a combination of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world background and the advanced tools to solve most network problems rapidly. Efficient support reduces immediate expenses since service calls take up fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote support is designed to get the most out of your IT service dollar. Progent charges per minute for phone consulting, so you owe only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast solutions somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your company saving money.
Progent's Remote Technical Support Tools
Over time, Progent has developed an arsenal of optimized technologies and field-proven methodologies that allow the maximum degree of effectiveness for online technical support and troubleshooting for small company IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to link to your computer system without breaching network security.
Progent's sophisticated service reporting system keeps extensive records of the service that Progent's customers have received. Progent's staff consultants have access to the history of support delivered to every Progent client by any Progent engineer. This history of issues and responses is organized as a readily retrievable proprietary knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from vendors' in-house product engineers so Progent's online consulting experts can come up with the most efficient resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Austin or anywhere in Texas or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based network support experts have certified skills in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's engineers to address virtually any crisis that may crop up in a small company network. Credentials held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To support clients with multi-platform environments, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services available from Progent to small businesses in Austin and anywhere in the state of Texas include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide spectrum of computer technology such as system infrastructure, email systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to current Windows or Linux solutions. Progent's group-oriented approach to solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help for resolving problems affecting UNIX/Linux systems based on leading derivatives of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network professionals, and certifies a person's technical skills at the expert level. Cisco qualified CCIEs know how to handle even the most complex problems surrounding network infrastructure design, deployment, administration, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent value because their depth of expertise enables them to resolve even the most complex problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone contact with a CCIE so you can get timely support for complex network problems that are lowering worker efficiency but are outside the comfort zone of your ordinary network support group or consultant. Progent's Cisco CCIE consultants can interface to your computer system via the latest remote support tools to perform efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer consulting for all of Cisco's top-selling selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-expert online service professionals can deliver computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online desktop support services such as Windows 7 integration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP security engineers can provide a variety of security services that can improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your company to recover rapidly after a damaging breach. Security solutions offered by Progent cover in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help organizations of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small companies frequently request. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Austin Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who lack the money or time to support an in-house Help Desk but who require quick response from a dependable Help Desk with professional telephone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent addition to your established Help Desk organization. Progent's Virtual Help Desk can act as an escalation option to resolve the toughest computer system challenges, or be available in overflow circumstances when your other support engineers are too busy.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or enhancing your existing organization, selecting or customizing Call Center software to address the unique demands of your business, or adding occasional phone support personnel to reinforce your internal Help Desk team to deal with high-demand events like software migrations, major upgrades, or installing brand new business software.
Progent's Call Center team of experienced information technology experts offers your clients in Austin or anywhere in the state of Texas fast access to an effective support group with substantial experience delivering phone consulting and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center perception as a significant contributor to business efficiency, and Progent's goal is to fix instead of merely report IT problems.
Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced consulting support and training in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as CRM, Office Project, MS Office Word, and Microsoft Excel. To find out more concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can support the artistic elements of Mac systems by delivering phone-based consulting support and training in imaging, sound, and video. Progent's consultants offer help in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures like scanning or digitizing audio or video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Austin, or anywhere in the state of Texas, remote computer system monitoring services powered by MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting potential issues before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that support a variety of operating systems.
To contact Progent about emergency online support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Austin Metro Area.
Progent locations in the Austin Metro Area