For small businesses located in Austin Texas, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's remote support services represent exceptional leverage because they have the practical experience and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls take up a smaller number of chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization saves even more in indirect expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you are billed only for the services that you receive. Unlike many online service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast fixes manage to end up as big bills. Progent's skill at disposing of technical issues efficiently results in your company saving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has refined a collection of customized technologies and field-proven methodologies which promote the highest level of effectiveness for online consulting and repair for small company IT systems. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to communicate with your company's environment without compromising corporate security.
Progent's sophisticated customer support reporting system stores detailed records describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of services delivered to each Progent client by every Progent consultant. This archive of trouble tickets and resolutions is structured as a conveniently accessible internal knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft permit access to other vast technical knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online service specialists can find the best resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Austin Texas or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online network support experts offer credentials in an extensive array of disciplines. This broad scope of technical skills enables Progent's consultants to address practically any problem that may crop up in a small or midsize company information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support businesses with mixed-OS networks, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based support available from Progent to clients in Austin include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. Cisco CCIEs can handle even the most stubborn issues encountered in network planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs offer excellent value since their deep expertise enables them to resolve the most difficult problems rapidly. In typical instances, less qualified consultants can struggle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few service organizations make CCIEs available to support small and mid-size companies. Progent offers fast telephone contact with a CCIE so you can receive urgent support for serious network infrastructure issues that are impacting worker productivity but are not within the scope of your regular computer service personnel. Progent's Cisco CCIE consultants can connect to your environment via the latest on-line support technology to provide quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Expertise
Progent's Microsoft-certified online service professionals offer computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support including Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISM and CISSP security consultants can provide a variety of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to clean up rapidly after a damaging penetration. Security solutions available from Progent include: thorough network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small businesses frequently need. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special areas of information technology allows clients to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Austin Texas Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for smaller companies who lack the budget to support an internal Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with proficient phone assistance plus the available expertise to escalate the most challenging problems to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or enhancing your established organization, selecting or customizing Help Desk Call Center application software to handle the unique needs of your corporation, or adding occasional online staff to work with your in-house Help Desk Call Center team to handle unusually busy events such as software migrations, mass updates, or installing brand new applications.
Progent's Call Center team of seasoned information technology professionals gives your customers in Austin Texas quick contact with a large network service group with substantial experience delivering phone support and remote diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's intent is to resolve instead of just report technical issues.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers phone-based professional consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and Excel. To read additional information about Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the creative elements of Apple Mac environments by offering phone-based consulting support and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio or video or building an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Austin Texas remote network monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent to fit your environment so your computer maintenance is proactive and automated. By uncovering looming trouble spots before they result in network outages, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks based on a combination of OS platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas