For small and midsize companies located in Austin Texas, Progent provides support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISSP-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support engineers offer excellent value because they have the real-world background and the advanced tools to resolve most network issues rapidly. Efficient support lowers direct costs since service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with incidental expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing model for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and clean model for pricing save you from situations where quick solutions manage to turn into big bills. Progent's skill at solving technical issues efficiently results in your business saving money.
Progent's Online Technical Support Technologies
Over time, Progent has developed a collection of optimized technologies and field-proven processes which promote the highest level of effectiveness for online engineering help and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity allows the staff of Progent's remote service group to connect to your environment remotely without breaching system security.
Progent's advanced service reporting system stores detailed histories for all service that Progent's clients have received. Progent's staff consultants have access to the specifics of support delivered to every Progent client by any Progent engineer. This database of problems and solutions is organized as an easily retrievable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft permit access to other massive technical support databases and permit priority access to vendors' in-house product engineers so Progent's remote service experts can find the best resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Austin Texas or to find out more about Progent's phone support programs, contact Progent at
Online Network Support Services Provided by Progent
Progent's online consulting professionals possess credentials in an extensive set of technologies. This broad scope of capability allows Progent's engineers to tackle practically any crisis likely to occur in a small business network. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with multi-operating system environments, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical services available from Progent to companies in Austin include:
Progent's UNIX/Linux support engineers can offer urgent phone-based help for analyzing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Progent in addition offers a full array of remote PC desktop consulting and support services such as Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk or revamping your current one, evaluating or enhancing Help Desk Call Center software to meet the unique needs of your business, or providing temporary online staff to reinforce your internal Help Desk Call Center resources to handle unusually busy events like software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of seasoned network experts gives your clients in Austin Texas immediate assistance from an effective network service resource with extensive experience providing telephone-based consulting and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a key contributor to business performance, and Progent's aim is to solve and not just document IT issues.
Progent's Apple Mac professionals can promote the creative components of Mac computing by providing remote consulting support and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio/video or setting up an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Austin Texas online network monitoring support powered by MS Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they result in crashes, system monitoring can head off inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by a mix of platforms.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
City | Address | Phone | Link |
Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |