For small and midsize businesses in Austin Texas, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support services offer excellent leverage because they have the real-world experience and the advanced tools to solve most network issues quickly. Efficient support lowers immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for remote support is designed to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many online support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor repairs somehow turn into large invoices. Progent's skill at solving problems quickly translates into your business conserving money.
Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum level of effectiveness for remote help and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your environment without compromising network security.
Progent's highly evolved technical support reporting application stores comprehensive histories describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services rendered to every client by any consultant. This history of trouble tickets and fixes is structured as a quickly accessible proprietary knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft permit access to other vast support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to find the most efficient solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Austin Texas or to find out more about Progent's phone support programs, contact Progent at
Remote Technical Services Provided by Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive set of products and technologies. This wide range of capability enables Progent's consultants to resolve almost any problem likely to crop up in a small business network. Credentials held by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support clients with mixed-OS networks, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support services available from Progent to customers in Austin include:
Progent's UNIX/Linux consultants can provide emergency remote help for analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
Progent also can deliver a broad range of remote PC desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your current organization, identifying or customizing Call Center software to meet the unique demands of your corporation, or adding temporary online staff to reinforce your in-house Help Desk team to handle demanding events like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of experienced network consultants provides your customers in Austin Texas fast contact with an effective technical support group with years of background delivering telephone-based support and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a significant enabler of company success, and Progent's goal is to fix rather than simply annotate IT problems.
Progent's Apple Mac experts can nurture the artistic aspect of Apple Mac computing by providing phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures like capturing or digitizing audio/video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Austin Texas remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your computer maintenance is proactive and automated. By spotting potential issues before they result in network outages, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on multiple OS platforms.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
City | Address | Phone | Link |
Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |