UNIX and Linux Phone-based Consulting for

For small companies in Austin Texas, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.

Progent's online support engineers offer exceptional value because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since service calls take up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle employees, and distracted executives.

Progent's pricing policy for online help is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. Unlike typical online support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with situations where fast repairs manage to end up as big invoices. Progent's skill at dealing with problems efficiently translates into your company saving money.

Progent's Remote Support Tools
Through years of experience, Progent has developed a set of customized technologies and field-proven processes that ensure the highest degree of effectiveness for online consulting and repair for small business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your computer system remotely without breaching network security.

Progent's advanced service database system keeps comprehensive documentation of the support that Progent's customers have received. Progent's team engineers have access to the history of assistance delivered to each Progent client by every Progent consultant. This history of problems and fixes is organized as a quickly searchable internal database that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft make available other massive support databases and allow fast response from vendors' internal engineering staff with the result that Progent's online service specialists can arrive at the best solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Austin Texas or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's remote technical support experts offer advanced credentials in an extensive set of technologies. This broad range of IT skills allows Progent's consultants to tackle almost any emergency that may take place in a small company information system. Certificates awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support clients with mixed-platform networks, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Remote services available from Progent to clients in Austin include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.

  Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco CCIE credential is the highest recognition for networking professionals, and certifies an individual's networking knowledge at the master level. CCIEs know how to handle even the most stubborn issues associated with network planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or locating program patches. Cisco CCIEs offer excellent value since their deep experience permits them to resolve even the most difficult problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with the same tasks that a CCIE can resolve in a few minutes. Few support firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can get immediate support for severe network issues that are crippling worker productivity but are beyond the experience of your local IT maintenance personnel. Progent's Cisco-qualified CCIE consultants can interface to your environment using sophisticated remote troubleshooting tools in order to provide efficient, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-premier online service engineers can deliver computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad range of technology support such as Windows Server 2022 planning and integration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and integration, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of remote PC desktop services including Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Premier System Security Consultants
  Progent's certified CISSP and ISSAP network security consultants can provide a range of security solutions that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recuperate quickly after a damaging penetration. Security services available from Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Help Desk Call Center Expertise
  Progent's Call Center support alternatives for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller businesses who don't have the budget to create an in-house Help Desk Call Center but who require fast communication with a dependable Help Desk with proficient telephone support plus the available expertise to escalate complex trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your established one, selecting or modifying Help Desk software products to address the particular demands of your company, or adding temporary online personnel to supplement your in-house Call Center group to deal with demanding events such as software transitions, major updates, or rolling out new business software.

  Progent's Help Desk team of seasoned information technology consultants provides your customers in Austin Texas quick contact with an effective technical support resource with years of experience delivering phone support and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a key contributor to company productivity, and Progent's intent is to solve instead of simply track network issues.

• Business Applications Services: Education, Development, and Integration
  Progent's Applications Consulting staff can supply remote professional engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Word, and MS Office Excel. To find out more about Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Apple Mac experts can nurture the imaginative components of Macintosh systems by providing remote consulting support and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or putting together an audio/video post production facility.

  Remote Network Monitoring Support
  Progent offers businesses in Austin Texas remote network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent for your business so that your network support is proactive and automated. By exposing potential problems before they expand into downtime, automated monitoring can minimize disruptive and costly information system failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems based on a variety of operating systems.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.