For small and midsize companies in Austin Texas, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's online technical support services offer excellent value because they are equipped with the real-world background and the advanced tools to solve the majority of network issues quickly. This lowers immediate expenses because solutions accumulate fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote help is structured to maximize the impact of your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike many online service companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast fixes somehow turn into big tabs. Progent's skill at handling problems quickly translates into your business conserving money.
Progent's Online Support Technologies
Over the years, Progent has fine tuned a set of optimized tools and field-tested processes that ensure the highest level of efficiency for online engineering help and repair for small and midsize business IT networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's remote service group to interface to your company's environment remotely without breaching system security.
Progent's sophisticated service database application includes detailed records describing the support that Progent's customers have received. Progent's team service personnel have access to the records of services delivered to each Progent client by any Progent consultant. This database of problems and repairs is organized as a quickly retrievable support database that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to determine optimal solutions quickly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Austin Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's remote technical support professionals possess advanced credentials in a comprehensive array of disciplines. This breadth of technical skills allows Progent's consultants to tackle almost any emergency likely to crop up in a small company information system. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help clients with mixed-OS environments, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote services provided by Progent to clients in Austin include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology including system infrastructure, messaging systems, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and validates a consultant's technical knowledge at the master level. CCIEs can deal with even the most stubborn problems surrounding network infrastructure design, installation, administration, security, and repair. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating software patches. CCIEs offer exceptional value because their deep experience allows them to fix the most complex problems quickly. In typical instances, less experienced engineers can wrestle for hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few service providers make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get urgent help for complex network issues that are impacting worker efficiency but are not within the scope of your ordinary IT service resources. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using advanced remote support tools to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized Windows Support
Progent's Microsoft-premier remote support professionals can provide network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of online PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISM and CISSP network security engineers offer a variety of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recuperate rapidly after a damaging penetration. Security support services available from Progent include: in depth network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; integrating firewalls; building secure architectures for remote and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special projects that small businesses frequently need. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on time. Progent's special remote consulting services include:
How Your Austin Texas Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk support services are well suited for small businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require quick access to a dependable Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Call Center or improving your current organization, identifying or customizing Help Desk Call Center software products to handle the particular needs of your business, or adding occasional phone support personnel to supplement your in-house Help Desk group during unusually busy events like software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center team of experienced network professionals provides your clients in Austin Texas rapid contact with an effective technical support group with substantial experience providing phone support and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a significant contributor to business efficiency, and Progent's intent is to resolve and not simply annotate technical issues.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply online professional engineering expertise and education in key application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Excel. To find out more information on Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac consultants can support the artistic components of Mac computing by offering remote help services and education in imaging, audio, and video. Progent's consultants can provide assistance in a range of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Austin Texas online network monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your computer maintenance is proactive and automated. By spotting possible trouble spots before they grow into downtime, automated monitoring can head off disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that support a combination of operating systems.
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas