UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for

For small companies in Austin Texas, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered remote support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.

Progent's online support engineers offer excellent value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces immediate costs since service calls require a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating system downtime and related losses resulting from business disruption, upset clients, idle employees, and distracted executives.

Progent's billing policy for online support is structured to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you are billed only for the services that you receive. Unlike many online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at disposing of technical issues efficiently translates into your business spending less money.

Progent's Online Technical Support Technologies
Over the years, Progent has refined a set of optimized tools and proven methodologies that permit the maximum level of effectiveness for remote help and repair for small business information networks. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to access your system without breaching system security.

Progent's sophisticated customer support reporting system keeps comprehensive records for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help delivered to each customer by any consultant. This history of issues and fixes is structured as a conveniently searchable internal database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft permit access to additional vast technical support databases and allow priority access to manufacturers' internal engineering staff so Progent's remote service experts are able to determine the most efficient solutions promptly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Austin Texas or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's online technical support professionals possess certified skills in a comprehensive set of technologies. This wide range of capability enables Progent's consultants to tackle virtually any emergency likely to crop up in a small or midsize company information system. Certifications earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-OS environments, Progent also offers the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical services Offered by Progent to small businesses in Austin include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of computer technology such as system infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux support engineers can offer urgent remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most complex challenges occurring in network design, deployment, administration, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent value since their depth of expertise permits them to resolve even the most difficult problems rapidly. In many cases, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few support organizations make Cisco CCIEs available to assist small and mid-size companies. Progent offers fast phone contact with a Cisco CCIE so you can receive timely support for severe network infrastructure issues that are crippling business efficiency but are outside the scope of your ordinary computer service resources. Progent's CCIE engineers can interface to your network by means of state-of-the-art on-line support tools to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus VPN products.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert remote service engineers can deliver computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration support, SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a broad array of remote desktop consulting and support services including Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.

• CISSP and ISSAP Certified System Security Experts
  Progent's certified CISM and CISSP security engineers offer a range of security solutions that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recuperate quickly following a damaging breach. Security services offered by Progent cover comprehensive security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.

• Help Desk Expertise
  Progent's Help Desk Call Center service options for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for small businesses who lack the budget to support an in-house Help Desk but who require quick access to an effective Call Center with professional telephone assistance plus the technical depth to escalate complex tasks to high-level engineers.

  Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your established organization, selecting or enhancing Call Center software to meet the particular needs of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk Call Center resources during unusually busy scenarios like software transitions, mass updates, or installing new applications.

  Progent's Help Desk Call Center team of experienced network experts offers your clients in Austin Texas fast assistance from an efficient network service group with substantial background providing phone consulting and remote repair service for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a major contributor to business success, and Progent's target is to fix and not just track network issues.

• Business Applications Support: Training, Custom Programming, and Troubleshooting
  Progent's Applications Consulting Group offers phone-based advanced consulting expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and Excel. For more information on Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Mac experts can nurture the creative facets of Mac environments by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio/video or setting up an audio/video post production lab.

  Online Network Monitoring Services
  Progent offers businesses in Austin Texas online network monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent for your environment so that your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they result in full-scale emergencies, automated monitoring can avoid stressful and expensive network failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems powered by multiple operating systems.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.