For small and midsize businesses in Austin Texas, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent excellent leverage because they are equipped with the practical background and the advanced technology to solve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick repairs somehow turn into major invoices. Progent's skill at solving problems quickly translates into your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an array of optimized tools and field-tested processes that allow the maximum degree of efficiency for online technical support and troubleshooting for small business information networks. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to link to your company's environment remotely without compromising corporate security.
Progent's advanced service database system stores detailed records describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of services delivered to every Progent client by any Progent consultant. This database of problems and repairs is structured as a readily searchable proprietary database that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available additional extensive technical support databases and allow fast access to vendors' internal engineering staff with the result that Progent's online service specialists are able to determine optimal resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Austin Texas or to learn additional information about Progent's phone support options, call Progent at
Phone-based Network Support Services Provided by Progent
Progent's online consulting experts have certified skills in a comprehensive array of disciplines. This broad scope of technical skills allows Progent's consultants to address almost any emergency likely to crop up in a small company information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with multi-platform environments, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services provided by Progent to small businesses in Austin include:
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Progent in addition offers a full range of remote PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or revamping your established organization, evaluating or enhancing Help Desk software to handle the unique requirements of your company, or providing temporary online personnel to reinforce your existing Help Desk team to handle demanding situations such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of experienced information technology professionals offers your computer users in Austin Texas immediate communication with an efficient support resource with substantial background delivering telephone-based consulting and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a major contributor to company performance, and Progent's policy is to fix and not merely record IT issues.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac environments by offering remote consulting support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio/video or building an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Austin Texas online computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your network support is proactive and automated. By detecting looming trouble spots before they expand into downtime, system monitoring can head off disruptive and expensive network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
City | Address | Phone | Link |
Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |