For small and midsize companies located in Austin Texas, Progent provides support for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISSP-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support engineers offer excellent value because they have the real-world background and the advanced tools to resolve most network issues rapidly. Efficient support lowers direct costs since service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more with incidental expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing model for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and clean model for pricing save you from situations where quick solutions manage to turn into big bills. Progent's skill at solving technical issues efficiently results in your business saving money.
Progent's Online Technical Support Technologies
Over time, Progent has developed a collection of optimized technologies and field-proven processes which promote the highest level of effectiveness for online engineering help and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity allows the staff of Progent's remote service group to connect to your environment remotely without breaching system security.
Progent's advanced service reporting system stores detailed histories for all service that Progent's clients have received. Progent's staff consultants have access to the specifics of support delivered to every Progent client by any Progent engineer. This database of problems and solutions is organized as an easily retrievable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft permit access to other massive technical support databases and permit priority access to vendors' in-house product engineers so Progent's remote service experts can find the best resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Austin Texas or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's online consulting professionals possess credentials in an extensive set of technologies. This broad scope of capability allows Progent's engineers to tackle practically any crisis likely to occur in a small business network. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with multi-operating system environments, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical services available from Progent to companies in Austin include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology such as network architecture, messaging systems, network and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help for analyzing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and validates a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most difficult challenges occurring in network planning, deployment, administration, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating program updates. CCIEs represent an excellent value since their deep experience allows them to fix even the most difficult problems rapidly. In common cases, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so you can receive timely assistance for serious network infrastructure issues that are lowering worker efficiency but are not within the experience of your ordinary computer support resources. Progent's CCIE support experts can tie into your environment by means of sophisticated on-line troubleshooting technology in order to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized Windows Experts
Progent's Microsoft-certified remote support professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business migration support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop consulting and support services such as Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP and ISSAP security engineers can provide a range of system protection solutions that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to recuperate rapidly following a damaging penetration. Security solutions available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; installing firewalls; building secure mechanisms for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for contract projects that small businesses often need. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Austin Texas Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk support services are intended for smaller businesses who lack the resources to build and maintain an in-house Call Center but who need fast communication with a reliable Help Desk Call Center with professional phone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk or revamping your current one, evaluating or enhancing Help Desk Call Center software to meet the unique needs of your business, or providing temporary online staff to reinforce your internal Help Desk Call Center resources to handle unusually busy events like software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of seasoned network experts gives your clients in Austin Texas immediate assistance from an effective network service resource with extensive experience providing telephone-based consulting and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a key contributor to business performance, and Progent's aim is to solve and not just document IT issues.
Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in specific application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Project, Office Word, and MS Excel. For more on Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the creative components of Mac computing by providing remote consulting support and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio/video or setting up an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Austin Texas online network monitoring support powered by MS Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they result in crashes, system monitoring can head off inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by a mix of platforms.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas