For small businesses in Austin Texas, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity planning.
Progent's online technical support services offer exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to resolve the majority of information system problems quickly. This reduces direct costs since solutions take up fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing policy for remote help is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical remote support firms, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from situations where fast fixes somehow turn into major invoices. Progent's penchant for solving technical issues efficiently results in your company spending less money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes that permit the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize company IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your company's system remotely without breaching network security.
Progent's proprietary service database application stores detailed records of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of all help delivered to every Progent client by every Progent engineer. This archive of problems and responses is structured as an easily searchable support database that allows Progent's remote support engineers to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to other vast technical knowledge bases and permit priority response from vendors' internal support staff so Progent's online consulting specialists can come up with the most efficient resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Austin Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's remote network support professionals possess credentials in an extensive set of technologies. This broad range of technical skills enables Progent's consultants to manage virtually any crisis that may crop up in a small business information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To help businesses with multi-OS environments, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services Offered by Progent to customers in Austin include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a wide spectrum of computer technology including network architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for networking professionals, and certifies a person's technical knowledge at the master level. Cisco CCIEs can resolve even the most difficult challenges associated with network planning, deployment, management, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of experience permits them to find solutions for even the most difficult problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical tasks that a CCIE can resolve in minutes.
Few consulting firms make CCIEs available to support small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can receive timely assistance for complex network infrastructure issues that are lowering worker efficiency but are not within the experience of your ordinary network support personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via sophisticated on-line troubleshooting tools in order to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus VPN products.
Certified Windows Expertise
Progent's Microsoft-premier online service engineers offer computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Experts
Progent's certified CISSP and ISSAP security engineers offer a variety of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help you to recover rapidly following a damaging breach. Security consulting services available from Progent include: thorough network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; configuring firewalls; establishing secure architectures for remote and mobile communication; guarding your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Austin Texas Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are ideal for small companies who lack the budget to assemble and manage an internal Call Center but who need quick response from an effective Call Center with proficient phone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or enhancing your current one, evaluating or modifying Call Center software products to address the special requirements of your corporation, or adding occasional phone support staff to work with your in-house Help Desk group during demanding situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned network professionals provides your customers in Austin Texas fast contact with a dependable technical support resource with extensive background providing phone consulting and online repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a solid contributor to company success, and Progent's goal is to resolve instead of just annotate network issues.
Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team provides phone-based professional engineering support and education in specific application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, MS Word, and Microsoft Office Excel. To learn more concerning Progent's expertise, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the artistic elements of Macintosh systems by offering remote consulting support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio/video or configuring an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in Austin Texas online network monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent for your business so your network support is proactive rather than reactive. By detecting emerging trouble spots before they evolve into network outages, remote monitoring can avoid disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a combination of OS platforms.
To contact Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas