For small businesses located in Austin or anywhere in the state of Texas, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the real-world experience and the sophisticated technology to solve most network problems rapidly. Efficient support lowers immediate costs because solutions take up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits even more in indirect expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the support that you receive. Unlike typical remote service companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing prevent scenarios where fast solutions somehow end up as major invoices. Progent's penchant for solving problems quickly translates into your company saving cash.
Progent's Online Support Technologies
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which permit the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize company IT systems. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your computer system remotely without compromising network security.
Progent's advanced customer support reporting system includes detailed records of all support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of assistance provided to each customer by every Progent engineer. This database of trouble tickets and resolutions is structured as a readily retrievable proprietary database that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft permit access to other vast support knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to determine optimal solutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Austin or anywhere in Texas or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's online network support professionals offer credentials in a comprehensive array of technologies. This broad scope of capability allows Progent's engineers to manage practically any crisis that may take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support customers with multi-OS networks, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services Offered by Progent to customers in Austin and anywhere in the state of Texas include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of information technology such as system infrastructure, messaging solutions, system and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy administration, and migration from legacy systems to the latest MS Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn problems surrounding network infrastructure design, deployment, administration, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or locating program patches. CCIEs provide exceptional value since their broad expertise enables them to find solutions for the most complex problems quickly. In common cases, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive timely help for complex network infrastructure issues that are impacting business efficiency but are not within the scope of your regular IT maintenance resources. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of sophisticated on-line support technology in order to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service engineers can deliver network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and integration,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of online desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recuperate rapidly after a serious breach. Security services offered by Progent cover thorough security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; setting up firewalls; building safe architectures for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for special projects that small businesses often request. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Austin Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center support services are well suited for smaller businesses who lack the resources to build and maintain an internal Help Desk but who need fast access to an effective Call Center with professional telephone support as well as the technical depth to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk or improving your current one, identifying or customizing Help Desk Call Center software products to meet the special needs of your corporation, or providing temporary phone support personnel to reinforce your existing Call Center team during high-demand situations such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your customers in Austin or anywhere in the state of Texas quick assistance from a dependable technical support group with substantial experience offering telephone-based help and remote diagnostics for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a solid driver of company efficiency, and Progent's aim is to solve and not simply record technical issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff can supply phone-based advanced consulting support and training in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To learn more on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can nurture the artistic elements of Macintosh environments by providing phone-based consulting support and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio/video or setting up an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Austin, or anywhere in the state of Texas, online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By detecting possible problems before they result in network outages, system monitoring can avoid stressful and costly service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems based on multiple OS platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Austin Metro Area.
Progent locations in the Austin Metro Area