Fast Remote Technical Support for Austin Texas UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Austin Texas, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.

Progent's remote support engineers represent excellent value due to the fact that they are equipped with the real-world experience and the advanced technology to solve the majority of information system problems quickly. This lowers immediate expenses because solutions accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect expenses by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused management.

Progent's billing model for online support is designed to maximize the impact of your network support investment. Progent bills by the minute for phone assistance, so you owe just for the support that you receive. Unlike typical remote service firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at handling problems quickly results in your business conserving cash.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a set of customized technologies and proven methodologies that allow the maximum level of effectiveness for remote help and troubleshooting for small and midsize company information systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the experts of Progent's online support team to interface to your network remotely without violating corporate security.

Progent's powerful service database system includes extensive records for all service that Progent's customers have received. Progent's team consultants have access to the records of services rendered to every client by every engineer. This database of issues and solutions is stored as a readily retrievable support knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft permit access to other massive technical support databases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service experts are able to find the best resolutions in the least time.

Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Austin Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's remote network support professionals possess certified skills in a comprehensive array of disciplines. This wide range of capability permits Progent's engineers to manage practically any problem likely to occur in a small company information system. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To help customers with mixed-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote support services available from Progent to companies in Austin include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a wide spectrum of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can offer emergency online help for troubleshooting problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX
    Major Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Engineers for Austin TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and certifies a consultant's technical skills at the master level. Cisco CCIEs can handle even the most complex problems encountered in network infrastructure planning, installation, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness because their broad experience enables them to find solutions for even the most complex problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Few consulting organizations make CCIEs available to assist small and medium sized companies. Progent can provide quick phone access to a Cisco-qualified CCIE so you can get immediate help for complex network issues that are lowering business efficiency but are not within the scope of your ordinary IT support providers. Progent's CCIE consultants can connect to your network by means of sophisticated remote support technology to perform quick, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN products.

  • Authorized Windows Support
    Windows Experts for Austin TexasProgent's Microsoft-certified remote service engineers can deliver network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of remote desktop support including Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Certified Network Security Specialists
    CISSP Certified System Security Professionals for Austin TexasProgent's accredited CISM and CISSP network security consultants can provide a variety of security services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist you to recover rapidly after a damaging penetration. Security services available from Progent include: thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; installing firewalls; establishing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects that small companies frequently need. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are well suited for smaller companies who don't have the resources to create an in-house Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center consulting support can guide you in establishing an effective new Help Desk or improving your established one, evaluating or customizing Help Desk software to meet the particular requirements of your corporation, or providing occasional online staff to work with your existing Call Center resources during high-demand events like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned network consultants offers your customers in Austin Texas fast contact with an effective network service group with years of experience providing telephone-based consulting and remote repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's aim is to solve instead of merely track network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based professional engineering support and education in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, Word, and Excel. To find out additional information concerning Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac experts can nurture the creative facets of Apple Mac computing by delivering remote help support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio/video or establishing an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent offers companies in Austin Texas remote computer system monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your computer support is proactive and automated. By detecting potential trouble spots before they result in crashes, system monitoring can avoid disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate multiple OS platforms.

How Your Austin Texas Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services

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