Greater Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Austin Metro Area.
Progent locations in the Greater Austin Metro Area
For small companies in Austin or anywhere in the state of Texas, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical experience and the sophisticated technology to resolve most network problems quickly. Efficient support lowers direct costs since service calls require a smaller number of chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits even more with indirect expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online support organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate situations where speedy. minor solutions manage to end up as big bills. Progent's penchant for handling technical issues quickly translates into your business saving money.
Progent's Remote Support Technologies
Over time, Progent has developed a collection of optimized technologies and field-proven methodologies that allow the highest level of effectiveness for online consulting and repair for small and midsize business IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the consultants of Progent's remote service group to access your network without breaching network security.
Progent's sophisticated customer support reporting system keeps thorough documentation of all support that Progent's customers have received. Progent's staff engineers have access to the details of all help delivered to each client by any Progent engineer. This history of trouble tickets and responses is stored as a quickly searchable support database that permits Progent's online support engineers to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's remote consulting specialists can determine optimal resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Austin or anywhere in Texas or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's phone-based support professionals possess advanced credentials in a comprehensive set of technologies. This breadth of technical skills enables Progent's consultants to resolve virtually any problem that may crop up in a small business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-operating system networks, Progent also provides the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical support services available from Progent to small businesses in Austin and anywhere in the state of Texas include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a broad range of computer technology including network architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from older systems to the latest Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance for resolving anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and indicates a person's technical skills at the expert level. Cisco qualified CCIEs can deal with the most difficult issues occurring in network infrastructure planning, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise permits them to solve the most complex problems quickly. In many cases, less qualified consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can receive immediate support for complex network problems that are lowering worker productivity but are outside the experience of your local network maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can tie into your computer system via advanced on-line troubleshooting technology to provide fast, safe, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-certified online support professionals can deliver computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online desktop services such as Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Qualified System Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security services that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recuperate quickly after a serious penetration. Security consulting services offered by Progent include: thorough security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after malicious assaults; configuring firewalls; designing safe techniques for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine local resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small businesses often need. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Austin Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center service options for small organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller businesses who lack the resources to build and maintain an internal Help Desk but who require fast communication with an efficient Help Desk Call Center with professional telephone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent extension of your established Help Desk organization. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the toughest technical challenges, or be available in overflow situations when your other service providers are overwhelmed.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or enhancing your current organization, selecting or customizing Help Desk software to handle the unique needs of your business, or adding temporary phone support personnel to work with your existing Call Center resources to handle demanding scenarios such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center team of veteran network experts offers your customers in Austin or anywhere in the state of Texas fast access to an efficient network service group with extensive experience providing phone consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a major enabler of company performance, and Progent's intent is to resolve rather than simply document technical issues.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply remote professional consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Excel. To learn more information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the creative components of Macintosh environments by offering phone-based help support and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a range of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio or video or building an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Austin, or anywhere in the state of Texas, remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your IT support is proactive and automated. By anticipating emerging issues before they expand into full-scale emergencies, system monitoring can ward off disruptive and costly information system crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by a mix of platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.