Greater Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Austin Metro Area.
Progent locations in the Greater Austin Metro Area
For small businesses in Austin or anywhere in Texas, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote support to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support services represent excellent value due to the fact that they have the practical background and the sophisticated tools to solve the majority of information system issues quickly. This reduces immediate expenses since solutions take up fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for remote support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you are charged only for the services that you actually get. Unlike many remote support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where quick solutions somehow end up as big tabs. Progent's skill at dealing with technical issues quickly results in your business saving cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that promote the highest level of effectiveness for online technical support and repair for small and midsize company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to access your company's computer system without breaching corporate security.
Progent's sophisticated customer support database system stores thorough records of all support that Progent's clients have been provided. Progent's team consultants have access to the history of services delivered to every customer by any consultant. This database of problems and responses is stored as a conveniently exploitable internal knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft permit access to additional massive support databases and permit fast response from manufacturers' internal product engineers so Progent's online consulting specialists can find the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Austin or anywhere in Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's phone-based support professionals possess credentials in a comprehensive set of technologies. This breadth of technical skills permits Progent's engineers to address virtually any emergency that may take place in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to customers with mixed-OS networks, Progent also provides the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support Offered by Progent to companies in Austin and throughout the state of Texas include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide spectrum of computer technology including network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy management, and transitioning from older systems to the latest MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for resolving problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and validates an individual's technical skills at the master level. Cisco qualified CCIEs know how to resolve the most intractable challenges encountered in network infrastructure planning, integration, administration, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network management utilities and coming up with workarounds or locating software updates. CCIEs are an exceptional cost-effectiveness because their depth of experience permits them to fix even the most intractable problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few service firms make CCIEs accessible to assist small and medium sized companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive urgent assistance for severe network infrastructure problems that are impacting business productivity but are outside the scope of your regular computer service group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your environment using sophisticated on-line support tools in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs offer consulting for all of Cisco's market leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote service engineers can provide computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server design,
Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Qualified System Security Engineers
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security services that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your business to recover rapidly following a damaging breach. Security solutions offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for special projects that small businesses frequently request. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Austin Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are intended for small businesses who don't have the resources to build and maintain an internal Call Center but who require quick response from an efficient Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent supplement to your current Help Desk organization. Progent's Virtual Call Center can act as an escalation alternative to handle complex network problems, or be available in overflow instances when your ordinary resources are swamped.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or improving your existing organization, identifying or customizing Help Desk software products to address the special requirements of your corporation, or providing occasional online staff to work with your in-house Call Center resources to deal with high-demand situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your computer users in Austin or anywhere in the state of Texas quick communication with a dependable support resource with years of experience providing phone help and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a solid contributor to business success, and Progent's policy is to fix rather than simply track network issues.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply online professional engineering expertise and training in key application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and MS Excel. To find out more concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the artistic facets of Mac environments by providing remote help services and education in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio or video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Austin, or anywhere in the state of Texas, online network monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your IT maintenance is proactive rather than reactive. By spotting emerging trouble spots before they evolve into downtime, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems based on a mix of operating systems.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.