On-premises and Remote Computer Consulting and Troubleshooting for

Greater Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Austin Metro Area.

Fast and Affordable Online Support for Austin Computer Systems
For organizations located in Austin or anywhere in the state of Texas, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology required to solve most information system problems quickly. This lowers immediate costs because solutions use up minimal chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting experience is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical online service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where fast solutions manage to end up as big bills. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of customized technologies and field-tested processes that promote the highest degree of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to interface to your network remotely without compromising corporate security.

Progent's advanced customer support database system maintains detailed records describing all support that Progent's customers have been provided. Progent's staff consultants have access to the records of all help provided to each client by every engineer. This database of problems and resolutions is organized as a quickly retrievable proprietary database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft open up additional vast technical knowledge bases and allow priority access to manufacturers' internal product engineers so Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.

Remote technical services provided by Progent to customers in Austin and anywhere in the state of Texas include:

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-qualified remote support professionals offer computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide range of platform support including Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server application development, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Project Server Online planning, Microsoft Access Application Development and Troubleshooting, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of affordable PC desktop services to assist you business to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco CCIE certification is the premier accreditation for networking engineers, and validates a person's networking skills at the master level. Cisco-qualified CCIEs can resolve even the most difficult challenges occurring in network planning, integration, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and developing workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to resolve problems quickly. In many cases, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network using sophisticated on-line support tools in order to provide quick, safe, and economical diagnosis and remediation.

  Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading selection of networking devices by offering services such as:

  • ASA Next Generation Firewalls with Firepower Services Integration and Troubleshooting
  • Cisco Routers Consulting Support
  • Cisco Catalyst Switches Configuration and Maintenance Expertise
  • Cisco Nexus Switches Support and Troubleshooting Expertise
  • Meraki MS Switches Configuration and Maintenance Services
  • Aironet Wireless APs Design Help
  • Cisco WiFi Controllers Consulting
  • Meraki Wireless APs Design Expertise
  • Cisco Unified Communications Manager (CallManager) Integration and Troubleshooting
  • Cisco Voice over IP Phones and IP Video Desktop Phones Expertise and Cisco Wireless IP Phone Configuration
  • Cisco VPN and Security Consulting Assistance
  • SIP and CUBE Integration Solutions: SIP PSTN Trunks and Cisco CUBE Integration Expertise

• CISSP, ISSAP, and CISM Qualified Network Security Professionals
  Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help you to recover quickly following a serious penetration. Security services available from Progent cover thorough data security and compliance evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; installing firewalls; designing safe architectures for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine local IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a broad range of information technologies such as system architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.

  Important Linux versions for which Progent can provide expertise include:
  — RedHat
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware
  — Ubuntu
  

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

• Help Desk Services
  Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the resources to support an in-house Help Desk but who require quick access to an efficient Help Desk with proficient phone support plus the technical depth to escalate the most challenging problems to high-level engineers.

  Progent’s Virtual Help Desk is designed for larger companies and operates as a seamless supplement to your existing Help Desk organization. Progent's Virtual Call Center can operate as a an escalation alternative to handle the toughest network problems, or be ready in those situations when your ordinary service providers are swamped.

  Progent's Call Center staff of veteran information technology experts offers your computer users in Austin or anywhere in the state of Texas quick assistance from a large technical support resource with substantial experience delivering telephone-based support and online repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a solid enabler of company performance, and Progent's policy is to resolve and not merely track network problems.

• Business Applications Services: Education, Customization, and Integration
  Progent's Applications Experts staff provides online professional consulting expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Networks
  Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

• Remote IT Infrastructure Monitoring and Reporting Support
  Progent can deliver companies in Austin, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing possible problems before they result in downtime, system monitoring can head off stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support multiple OS platforms.

Even if your Austin company deals with a regular independent consultant or maintains a full time IT staff that can deal with ordinary computer problems, Progent’s Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle unexpected network emergencies or particularly tough integration projects.

Details of Progent's Online Computer Services for Austin
Progent's online help, remote troubleshooting, network security consulting, and network management services offer offices in Austin or throughout the state of Texas the greatest leverage for your IT investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support program include:

• Immediate Phone Access to Microsoft Qualified Experts
  Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Austin and is also ideal for customers in geographic regions of Texas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support tools, service information, and continuing training.

• By the Minute Billing to Minimize Expenses
  Progent provides online support on a per-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for phone support and asks for no ongoing retainer for support services provided during regular working hours. This saves you from paying big bills for simple fixes.

• Access to Cisco Network Infrastructure Experts
  Progent's certified experts for Cisco offers access to authorized specialists with experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.

• Application Experts Consulting
  Progent's core consulting services consist of system integration, MS Exchange Server expertise, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting support for critical business applications. Help available from the Application Experts staff covers:
  — Dynamics GP Support and Programming
  — Microsoft Office Project Training
  — Office 365 integration support
  — Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
  — Microsoft Office Word and Microsoft Office 365 Word Consulting
  — Business Information (BI) Reporting Development and Training
  — Business Information (BI) Reporting Development and Troubleshooting
  — UNIX, Linux and Sun Solaris Integration
  — Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Programming and Debugging
  — Oracle Project Management and Software Development
  — MySQL Project Management and Software Design
  — Apple Mac Integration
  — Amazon Marketplace Web Service Programming

  By offering a full service one-stop source for network generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough IT solutions that match the special needs of your company.

• State of the Art Online Access Tools
  Protected remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it easier to find fast fixes to problems that might otherwise demand an expensive onsite service call. Sophisticated online access software and expert engineers combine to allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in online support and automated network monitoring.

• Compatibility with Mainstream VPN Products
  Progent can provide secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.

• 24x7 Service for Maximum System Uptime
  For organizations with vital applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum system availability.

• Help Desk Call Center
  Progent's Help Desk Call Center services are intended specifically for budget-conscious offices whose workers require instant recourse to a Help Desk service with expert telephone support and full escalation capability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical experience, refined remote support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

• Certified Knowledge of Microsoft's Full Range of Server Platforms
  Progent offers world-class support for Microsoft’s powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 maintenance.

• Value Pricing
  Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you are billed only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

• 24x7 Server Monitoring with MS Operations Manager
  Progent is one of the only consulting firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.

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