Fast Online Help for Austin Texas Information Networks
For businesses in Austin Texas, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic issues.
Progent's online support engineers provide exceptional leverage because they have the practical background and have access to the advanced tools required to solve most network issues rapidly. This reduces direct costs because solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced online consulting experience is especially helpful for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's billing policy for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes manage to end up as major tabs. Progent's penchant for solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that ensure the highest level of effectiveness for online consulting and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to access your computer system remotely without breaching system security.
Progent's sophisticated service reporting system maintains extensive documentation describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance rendered to every Progent customer by any Progent consultant. This archive of problems and resolutions is stored as a readily accessible internal database that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's online service specialists can arrive at optimal resolutions in the least time.
Remote support services available from Progent to customers in Austin Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals can deliver computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide range of technology support including Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop services to assist you company to install, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and migration consulting and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for networking consultants, and validates an individual's networking knowledge at the expert level. CCIEs can deal with the most challenging problems surrounding network infrastructure planning, integration, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to find solutions for problems rapidly. In common instances, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your environment by means of sophisticated remote support tools in order to provide quick, secure, and economical diagnosis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of networking devices by providing services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to take the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware expert can assist you to locate and isolate breached servers and endpoints and guard undamaged resources from being penetrated. If your Austin system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery consultants can assist your Austin organization to restore a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's group of IT security specialists bring the broad selection of knowledge required to reconstruct all critical components of a compromised network rapidly and with minimal loss of data. To find out more, visit Progent's ransomware removal and operational continuity expertise.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to clean up quickly following a serious penetration. Security solutions available from Progent include: thorough network security and compliance assessment utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-prem installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad range of computer technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid recovery of critical files/folders, apps, system images, and virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of in-depth reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Austin Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the leading PSA tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center staff of experienced network consultants offers your clients in Austin Texas immediate contact with a reliable technical support resource with extensive experience delivering phone help and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of business success, and Progent's target is to resolve instead of merely track IT problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group can supply remote advanced engineering expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more about Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Austin Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By anticipating possible issues before they grow into full-scale emergencies, automated monitoring can head off disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support multiple platforms.
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Austin Texas, Progent's phone-based computer support engineers can provide professional and affordable IT help the instant your company requires it. Over 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.
Even if your Austin business works with a regular freelance support technician or maintains an in-house IT staff that know how to deal with typical computer issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to resolve unexpected network emergencies or particularly challenging integration problems.
Details of Progent's Online Computer Support for Austin Texas
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services give companies in Austin Texas unparalleled leverage for your IT budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk support and network management, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the cost and hassle of running a large internal IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Austin Texas and is also ideal for customers in geographic regions that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide range of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for phone help and asks for no monthly retainer for services delivered during normal business hours. This keeps you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers the services of on-staff specialists with skill in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, MS Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting support in specific business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Software Development
MySQL Management Support and Software Programming
Apple Mac Consulting
Amazon MWS Programming
By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that fit the unique needs of your company.
- Advanced Online Connectivity Tools
Protected remote connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it possible to produce quick fixes to issues that could otherwise require an expensive personal service call. State-of-the-art remote connectivity software and experienced technicians together allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for High System Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, refined support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, in the trenches of network support, performing a wide variety of technical projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who work with familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.