Fast Online Help for Austin Texas Information Networks
Fast Phone Support for Austin NetworksFor businesses in Austin Texas, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's online support engineers provide exceptional leverage because they have the practical background and have access to the advanced tools required to solve most network issues rapidly. This reduces direct costs because solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced online consulting experience is especially helpful for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes manage to end up as major tabs. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that ensure the highest level of effectiveness for online consulting and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to access your computer system remotely without breaching system security.

Progent's sophisticated service reporting system maintains extensive documentation describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance rendered to every Progent customer by any Progent consultant. This archive of problems and resolutions is stored as a readily accessible internal database that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's online service specialists can arrive at optimal resolutions in the least time.

Remote support services available from Progent to customers in Austin Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid recovery of critical files/folders, apps, system images, and virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the leading PSA tool for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center staff of experienced network consultants offers your clients in Austin Texas immediate contact with a reliable technical support resource with extensive experience delivering phone help and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of business success, and Progent's target is to resolve instead of merely track IT problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced engineering expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more about Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Austin Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By anticipating possible issues before they grow into full-scale emergencies, automated monitoring can head off disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support multiple platforms.
How Your Austin Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Austin Texas, Progent's phone-based computer support engineers can provide professional and affordable IT help the instant your company requires it. Over 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your Austin business works with a regular freelance support technician or maintains an in-house IT staff that know how to deal with typical computer issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to resolve unexpected network emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Support for Austin Texas
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services give companies in Austin Texas unparalleled leverage for your IT budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk support and network management, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the cost and hassle of running a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, refined support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, in the trenches of network support, performing a wide variety of technical projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who work with familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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    For Windows desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can help your company to plan a XenDesktop environment that maximizes the business value of your information system; integrate XenDesktop technology with your physical and virtual servers, end-user devices, and peripherals; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and provide comprehensive remote technical support. Progent can also train your IT staff to adhere to best practices to manage your XenDesktop solution effectively.

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    Progent's private cloud hosting service enables small and midsize organizations to run mission-critical applications such as SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with offsite backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restore. You can use Progent's private cloud to eliminate major capital costs for the purchase, maintenance, and operation of computer equipment and facilities while achieving world-class levels of network reliability and physical security.

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    Progent's expert software programmers, database designers, and program management consultants can help large businesses to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for high-level planning and program co-ordination or Progent can assist customers fill in expertise gaps by providing relational database architects and programmers skilled in building line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help clients to integrate SharePoint with other data sources such as Microsoft SQL and Office Excel to create data-driven intranets and web portals. Progent also can provide experience with web development tools and can help clients to create, enhance, troubleshoot, or port web applications to utilize the most current web technology.

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    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast creation of a new generation of high-end programs that can give your business a significant competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft integration, assures you success in designing, installing and supporting Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.

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    Progent's Microsoft certified consultants provide a variety of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and ERP platform based, like all Microsoft financial solutions, on the expandable and popular foundation of Windows technology. Dynamics GP provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and configure, and with its modular approach you can license only the functions you currently require, with the ability to add clients and enlarge capabilities when necessary. Progent's Dynamics GP/Great Plains consulting experts can help you install, configure and administer the latest release of Microsoft Dynamics GP or migrate smoothly from an earlier release.

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    Progent's Microsoft-Certified SQL consultants can provide a range of support services to assist small businesses to design, install, manage, and troubleshoot SQL 2008 solutions so that they get the maximum business advantage from Microsoft's advanced relational database platform. In addition, Progent can provide expertise for system architecture, enterprise-wide security, and custom software development to increase the business benefit of your computer network.

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    Altaro VM Backup software from Hornetsecurity offers small organizations a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also supports low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or onsite services to help you to design, deploy, manage and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.

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    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, reduce their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and expedite your ROI.

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    Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps that include Unified CM IM and Presence Jabber, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

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    Progent provides high availability load balancing support covering system load balancing, load balanced applications, network infrastructure routing, and content dispatching products including Cisco Content Engine. fault tolerant load balancing vendors for which Progent offers consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP.

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    Progent offers special network security service bundles intended to deliver larger institutions an independent and thorough security assessment from a team of premier security consultants. All Progent's security evaluation bundles incorporate a suite of procedures like automated scans from within and from outside the network security perimeter, expert interpretation of scan results by accredited security engineers, production of a paper explaining the findings, plus a live high-level executive outbrief and a detailed live review for internal network administrators.

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    Progent imposes no initialization fee and asks no retainer for support services delivered during normal business hours. Progent's small granularity avoids big bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

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    Progent's Microsoft certified experts offer a range of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP package built, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and configure, and with its modular design you are able to purchase only the capability you currently need, with the ability to add clients and enlarge functionality when necessary. Progent's Microsoft Dynamics GP consulting engineers can help you install, customize and manage the current version of Microsoft Dynamics GP or migrate efficiently from an older edition.

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    Progent's certified ISA Server consulting experts have extensive experience configuring ISA Server-based security installations for information systems with multiple offices, remote workers, and mission-critical web applications. Progent's Microsoft Firewall experts are available to assist your small business in planning and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your network protection needs without overly limiting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent's consultants can provide Apple macOS and OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server help, security services, and one-on-one education. Progent can help businesses to upgrade to macOS from OS X or other earlier editions of Mac OS X and Progent can offer help with macOS and Mac OS X application software. Progent can also assist your business with iPhone support and iPad synchronization, or migrating to Apple's iCloud. For business networks based solely on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, configuring and supporting a network infrastructure that is available, secure, efficient and able to achieve your company's objectives.

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