Fast and Affordable Online Support for Austin Texas Computer Systems
For businesses in Austin Texas, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the services of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced technology required to resolve most information system issues rapidly. This lowers direct expenses since solutions accumulate fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with indirect expenses by reducing or eliminating system outages and related costs due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive online technical support expertise is especially helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you actually get. In contrast to typical online support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick solutions somehow turn into big invoices. Progent's skill at solving technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized tools and proven methodologies that promote the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent's remote service group can link to your environment without compromising network security.
Progent's sophisticated technical support reporting system keeps extensive histories of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of all help rendered to every client by every consultant. This database of issues and solutions is organized as an easily exploitable support database that permits Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available other extensive technical databases and permit quick access to manufacturers' internal support staff so Progent's remote service specialists are able to determine optimal resolutions promptly.
Online support services offered by Progent to customers in Austin Texas include:
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Authorized Windows Experts
Progent's Microsoft-certified online support experts offer computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a broad range of platform support services such as Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams integration, Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 11 planning and upgrade assistance and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to resolve the most challenging problems encountered in network infrastructure planning, integration, administration, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional value because their depth of expertise allows them to solve problems rapidly. In typical instances, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system via sophisticated on-line troubleshooting technology to provide efficient, safe, and affordable analysis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of networking devices by delivering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to complete the urgent first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can assist businesses to identify and quarantine breached devices and protect clean assets from being compromised. If your Austin network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Services
Progent's ransomware recovery consultants can assist your Austin business to restore a system breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of IT security specialists have the wide selection of knowledge required to reconstruct all critical components of a targeted network quickly and with little loss of data. To find out more, visit Progent's ransomware removal and operational continuity services.
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CISM and CISSP Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of security services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your business to clean up quickly following a damaging penetration. Security support services available from Progent include: comprehensive information security assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; guarding your messaging system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
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Cloud Integration Solutions
Progent offers expert online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration with on-prem Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad range of computer technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to Windows or Linux solutions. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux versions for which Progent can provide expert support include:
RedHat
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight line of outsourced network management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that all looming problems can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time management reporting tools designed to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow transparent backup and fast recovery of vital files/folders, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a different network channel. A broad range of devices can be utilized for this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For more information about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
Progent's Co-managed Service Desk provides a transparent supplement to your internal network support resources. End user access to the Service Desk, provision of technical assistance, escalation, ticket creation and updates, performance metrics, and maintenance of the service database are cohesive regardless of whether issues are resolved by your in-house network support staff, by Progent, or by a combination. You have complete versatility to expand or shrink your share of support activity as required. Progent takes care of startup installation and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training.
To find out more about ProSight Shared Call Desk, see ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Read more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:
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Help Desk Call Center Services
Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk staff of veteran information technology consultants gives your workers in Austin Texas fast access to a dependable technical support group with substantial background offering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a significant driver of company efficiency, and Progent's intent is to resolve and not merely report network issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group provides online advanced consulting support and education in key business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center2, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Austin Texas online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can adapt SCOM for your business so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they expand into crashes, system monitoring can minimize disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support multiple OS platforms.
How Your Austin Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Austin Texas, Progent's phone-based computer support specialists are ready to deliver professional and affordable system help the instant your company requires it. More than 20 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Austin organization has a local independent consultant or employs an in-house organization that know how to handle common computer problems, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to handle unexpected network emergencies or especially challenging integration problems.
Advantages of Progent's Network Help for Offices in Austin Texas
Progent's remote technical help services enable your Austin business to realize the advantages of timely, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic worth by becoming more reliable, productive, and protected. Benefits to your company include:
- Seamless virtual extension of your local IT resources
With most organizations in Austin Texas, nearby computer support providers, whether consisting of freelance consultants or an in-house maintenance staff, can take care of typical technical problems. On the other hand, IT crises can occur when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service people. In these instances, Progent's on-call service experts offer a convenient, fast, and budget-friendly solution to supplement your regular help and to pass on useful knowledge to increase your capability to handle downstream issues in-house.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller businesses commonly depend on independent freelance consultants. While independent service people carry less internal costs than big consulting firms and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may require your company to wait for assistance during an emergency. As your company grows, system downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system remains up and running.
- Create a Scalable Foundation for Smooth Growth
Companies often begin with an IT system created on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get piled on top of a weak foundation. As a company grows, reliability and scalability issues can hinder the success of the business. These badly built systems require careful analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a system architecture that can deliver the solid foundation to handle current business demands and ease downstream expansion.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller offices need guidance and technical training to negotiate an ever more complex maze of product options available for promoting business growth and improving efficiency. Businesses hardly need a computer engineer who is attempting to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended
solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide world-class expertise for Microsoft's powerful server products with services that include Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be forced to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Businesses who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.