Immediate Remote Troubleshooting for Austin Texas IT Networks
Fast Remote Technical Support for Austin SystemsFor businesses in Austin Texas, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they possess the practical background and have access to the advanced technology required to resolve the majority of network issues quickly. Efficient support reduces direct expenses because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits even more with indirect costs by reducing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to typical remote support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing save you from scenarios where quick repairs somehow turn into major invoices. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized tools and field-tested methodologies that promote the highest level of effectiveness for online technical support and repair for IT systems of any size. Progent's Technical Response Center can access your company's network remotely without breaching corporate security.

Progent's sophisticated service reporting application maintains comprehensive histories for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help rendered to every customer by every Progent consultant. This archive of anomalies and fixes is organized as a conveniently accessible support knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's online consulting experts can determine the best solutions quickly.

Online services provided by Progent to companies in Austin Texas include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your client-server infrastructure by offering an environment for performing common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint setup, backup and recovery, A/V protection, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your specified IT management staff and your assigned Progent consultant so that emerging problems can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting plug-ins designed to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow non-disruptive backup and fast restoration of vital files/folders, apps, images, plus virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured online account and give your password you are asked to confirm who you are via a device that only you have and that uses a different network channel. A broad range of out-of-band devices can be utilized for this second form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For more information about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Center Services
    Progent's Shared Service Desk offers a seamless supplement to your internal network support group. Client access to the Service Desk, provision of support services, problem escalation, trouble ticket generation and tracking, efficiency metrics, and management of the support database are consistent whether incidents are resolved by your corporate network support resources, by Progent's team, or both. You have unrestricted versatility to expand or reduce your part of technical support activity as required. Progent provides initial deployment and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and training. To find out more about ProSight Co-Managed Support, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT network. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of seasoned network consultants gives your customers in Austin Texas instant communication with an efficient network service resource with substantial experience offering telephone-based support and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a significant enabler of business success, and Progent's policy is to fix and not simply report network problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers online and in-depth engineering support and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To learn more on Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Austin Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can configure SCOM to suit your business so that your computer support is proactive and automated. By exposing potential trouble spots before they result in network outages, remote monitoring can minimize disruptive and expensive network failures. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple OS platforms.
How Your Austin Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Austin Texas, Progent's phone-based computer support engineers are ready to provide professional and economical IT support the instant your company has to have it. More than 20 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix computer problems rapidly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Austin company works with a regular freelance support technician or maintains an in-house organization that can deal with ordinary computer issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to handle sudden network emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Businesses in Austin Texas
Progent's online support services enable your Austin organization to enjoy the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    For most offices in Austin Texas, local computer service providers, whether made up of outside consultants or a full-time maintenance staff, can take care of the majority of network problems. On the other hand, IT crises sometimes strike when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support people. In these cases, Progent's on-call service professionals offer a convenient, quick, and economical solution to augment your local help and to pass on valuable knowledge to improve your capability to handle downstream issues locally.

  • Less Reliance on Individual Consultants
    For network support, smaller offices commonly depend on independent freelance consultants. Although independent service people carry smaller overhead than big service companies and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may require your business to go without help during an emergency. As your network grows, system unavailability and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often start with an IT system created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get thrown on top of an unstable foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. Such badly designed environments require careful analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to handle critical business requirements and simplify future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller businesses need advice and technical training to negotiate an increasingly complicated maze of product alternatives available for accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine requirements of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to match IT expertise with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, refined support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT service, executing a wide variety of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with proven approaches for applying computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Businesses who work with trusted freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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