Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Austin Metro Area.
Progent locations in the Austin Metro Area
Immediate Online Help for Austin Computer Systems
For organizations located in Austin or anywhere in Texas, Progent provides remote help for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage because they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system problems rapidly. This lowers immediate expenses since service calls use up minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more with incidental costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online consulting know-how is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to many remote service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where fast repairs somehow turn into large invoices. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which ensure the maximum level of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's remote service group to access your company's environment remotely without breaching network security.
Progent's sophisticated technical support database application maintains comprehensive histories for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of support rendered to each Progent client by every Progent engineer. This history of issues and repairs is structured as a conveniently exploitable proprietary database that allows Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online service experts are able to arrive at the best resolutions in the least time.
Remote support services available from Progent to companies in Austin and anywhere in the state of Texas include:
Certified Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop consulting and support services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and validates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can resolve the most stubborn challenges surrounding network infrastructure design, deployment, management, compliance, and problem solving. CCIEs operate closely with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value because their deep expertise permits them to fix problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system using the latest remote support technology in order to perform quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity products by providing consulting services such as:
CISSP, ISSAP, and CISM Qualified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your company to clean up quickly after a damaging penetration. Security solutions available from Progent cover thorough network security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; integrating firewalls; designing secure architectures for remote and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of computer technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux environments. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online help analyzing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's leading corporations. The ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to execute critical projects economically and on schedule. Progent's special online consulting services include:
How Your Austin Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk service offerings for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require fast access to a dependable Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent reinforcement of your existing Help Desk organization. Progent's Virtual Call Center can operate as a an escalation alternative to handle complex technical challenges, or be available in hectic situations when your ordinary service providers are too busy.
Progent's Call Center staff of seasoned network experts gives your customers in Austin or anywhere in the state of Texas instant contact with a dependable technical support resource with extensive experience offering telephone-based support and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a crucial contributor to business productivity, and Progent's goal is to fix and not simply document IT issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers online advanced consulting support and education in specific application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Austin, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your environment so your IT support is proactive and automated. By detecting potential issues before they result in downtime, system monitoring can head off stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of OS platforms.
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Austin or throughout the state of Texas, Progent's online network support engineers are ready to provide professional and cost-effective IT support the moment your organization requires it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Austin company deals with a local independent consultant or maintains a full time IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to address unexpected network crises or especially tough integration problems.
Details of Progent's Remote Network Support for Austin
Progent's online support, remote repair, system security consulting, and system management services give companies in Austin or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Austin and is also ideal for customers in more remote areas of Texas that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for online service and asks for no ongoing retainer for services provided during regular working hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers the services of authorized professionals with skill in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting services include system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk outsourcing support. Progent's Experts group offers in-depth consulting expertise for specific business applications. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management and Application Programming
MySQL Management Support and Software Design
Apple Mac Support
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that address the specific needs of your company.
- Advanced Remote Connectivity Tools
Secure online access permits Progent's support experts to observe precisely what your customers see. This makes it easier to find quick fixes to issues that could otherwise require an expensive onsite visit. Cutting-edge remote connectivity tools and experienced technicians together enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Service for High Network Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious organizations whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, refined support software, and understanding of corporate IT allow offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every staff member to every customer. The discipline of documenting and organizing service activity results in more effective service and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.