Immediate Remote Troubleshooting for Austin Texas Computer Systems
Immediate Remote Support for Austin NetworksFor businesses located in Austin Texas, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the services of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated tools required to resolve most information system issues quickly. Efficient support lowers immediate costs since service calls require minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced online consulting experience is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you receive. In contrast to typical online support firms, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where fast fixes somehow turn into substantial bills. Progent's penchant for solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes which promote the highest level of efficiency for remote help and repair for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your company's computer system without compromising corporate security.

Progent's advanced service database application keeps extensive documentation describing the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of assistance delivered to each customer by every Progent consultant. This history of trouble tickets and repairs is stored as a conveniently exploitable support database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working relationships with important vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote consulting experts can determine optimal solutions promptly.

Online services available from Progent to companies in Austin Texas include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your dynamic information system. Besides maximizing the security and reliability of your IT network, Progent's patch management services allow your IT team to focus on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity via a device that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this added means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time management reporting tools created to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your workers in Austin Texas quick contact with an effective network service resource with substantial experience offering phone help and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a key driver of business productivity, and Progent's goal is to solve instead of merely annotate technical problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced consulting expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For more about Progent's consulting, customization, and education services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Austin Texas online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can customize SCOM for your environment so that your network maintenance is proactive and automated. By uncovering potential issues before they evolve into network outages, proactive monitoring can avoid inconvenient and expensive network failures. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems based on a variety of OS platforms.
How Your Austin Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Austin Texas, Progent's online network support engineers are ready to provide expert and affordable system help the moment your business needs it. Over 20 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Austin business relies on a local independent support technician or maintains an in-house IT staff that know how to handle common network issues, Progent's Microsoft certified engineers can still offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with sudden network crises or particularly complex integration problems.

Features of Progent's Online Network Support for Austin Texas
Progent's online support, remote troubleshooting, network security expertise, and system administration services offer companies in Austin Texas unparalleled leverage for your support investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the front lines of network support, performing a wide range of technical projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not just expert technical help, but also a support engineer with proven methods for applying computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help by the minute. As a result, you are billed only for received services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for services provided during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be tempted to allow minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by each staff member to every customer. The practice of documenting and organizing support activity allows more efficient service and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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