Greater Austin Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Austin Metro Area.

Austin Onsite IT Consulting
Progent locations in the Greater Austin Metro Area

City Street Address Contact Information
Austin, TX 700 Lavaca St
Suite 1400
Austin, Texas 78701
Sales Phone: 737-204-0155

Link: Austin Network Support Services

Fast and Affordable Online Support for Austin Computer Systems
Fast Online Consulting for Austin SystemsFor organizations located in Austin or anywhere in the state of Texas, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology required to solve most information system problems quickly. This lowers immediate costs because solutions use up minimal chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting experience is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical online service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where fast solutions manage to end up as big bills. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of customized technologies and field-tested processes that promote the highest degree of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to interface to your network remotely without compromising corporate security.

Progent's advanced customer support database system maintains detailed records describing all support that Progent's customers have been provided. Progent's staff consultants have access to the records of all help provided to each client by every engineer. This database of problems and resolutions is organized as a quickly retrievable proprietary database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft open up additional vast technical knowledge bases and allow priority access to manufacturers' internal product engineers so Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.

Remote technical services provided by Progent to customers in Austin and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the resources to support an in-house Help Desk but who require quick access to an efficient Help Desk with proficient phone support plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for larger companies and operates as a seamless supplement to your existing Help Desk organization. Progent's Virtual Call Center can operate as a an escalation alternative to handle the toughest network problems, or be ready in those situations when your ordinary service providers are swamped.

    Progent's Call Center staff of veteran information technology experts offers your computer users in Austin or anywhere in the state of Texas quick assistance from a large technical support resource with substantial experience delivering telephone-based support and online repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a solid enabler of company performance, and Progent's policy is to resolve and not merely track network problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff provides online professional consulting expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Austin, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing possible problems before they result in downtime, system monitoring can head off stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support multiple OS platforms.
How Your Austin Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Austin or throughout the state of Texas, Progent's online network support engineers can provide effective and economical system support the moment your company requires it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Austin company deals with a regular independent consultant or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle unexpected network emergencies or particularly tough integration projects.

Details of Progent's Online Computer Services for Austin
Progent's online help, remote troubleshooting, network security consulting, and network management services offer offices in Austin or throughout the state of Texas the greatest leverage for your IT investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical experience, refined remote support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.
















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