Immediate Online Support for Austin IT Networks
Immediate Online Technical Support for Austin NetworksFor companies located in Austin or anywhere in the state of Texas, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they have the practical experience and are equipped with the advanced tools necessary to resolve most information system issues quickly. This lowers direct costs since solutions accumulate minimal billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization saves even more with incidental costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support expertise is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you receive. Unlike typical remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where fast fixes somehow turn into major tabs. Progent's skill at solving problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized tools and field-proven processes which ensure the highest level of efficiency for online consulting and repair for computer systems of any size. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to access your company's environment remotely without compromising corporate security.

Progent's proven service reporting application maintains thorough histories describing all service that Progent's customers have received. Progent's team engineers have access to the history of services provided to each customer by every Progent engineer. This history of anomalies and repairs is stored as a conveniently searchable support database that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft open up additional vast support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's online service specialists are able to find optimal solutions in the least time.

Online technical support services provided by Progent to customers in Austin and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting services can assist you in building an effective new Call Center or revamping your existing organization, evaluating or modifying Call Center application software to handle the unique demands of your corporation, or adding occasional phone support personnel to supplement your in-house Call Center resources to deal with high-demand scenarios like software transitions, mass updates, or installing new applications.

    Progent's Call Center team of veteran information technology professionals offers your clients in Austin or anywhere in the state of Texas immediate assistance from an effective support resource with extensive experience offering phone consulting and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a crucial contributor to business productivity, and Progent's target is to fix instead of simply record IT problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Austin, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so your network support is proactive rather than reactive. By spotting emerging problems before they evolve into network outages, automated monitoring can head off inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a mix of platforms.
How Your Austin Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Austin or anywhere in the state of Texas, Progent's online computer support specialists are ready to provide effective and affordable IT help the moment your company has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Austin organization has a local freelance support technician or maintains a full time IT staff that know how to deal with typical network problems, Progent’s Microsoft certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to solve unexpected system emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Offices in Austin
Progent's online technical help services allow your Austin company to realize the advantages of timely, world-class IT support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic value by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Austin and throughout Texas, nearby network service resources, whether consisting of outside consultants or an in-house IT staff, can resolve the majority of network issues. On the other hand, serious problems sometimes spring up when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support people. In these instances, Progent's on-call support professionals provide a convenient, quick, and economical solution to augment your regular resources and to pass on useful information to improve your capability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. While independent consultants have smaller internal costs than larger consulting firms and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve help may force your business to wait for help during an IT crisis. As your network grows, network unavailability and trouble with critical software are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service expertise to make sure your IT system is always available.

  • Build a Scalable Basis for Smooth Growth
    Organizations often start with an information system created on a shoestring budget. Without a robust framework, slap-dash fixes can get thrown onto a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. Such poorly designed systems need proper analysis, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure that can offer the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations need guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of accelerating business growth and enhancing productivity. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a profitable technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the forefront of IT support, executing a broad range of technical projects for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This means that you get not only world-class IT help, but also a support engineer with proven methods for applying computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services provided during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.