Immediate Remote Support for Austin Texas IT Networks
Fast Online Support for Austin SystemsFor organizations located in Austin Texas, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online support engineers offer exceptional leverage because they have the real-world background and have access to the sophisticated technology necessary to solve most network issues quickly. This lowers direct expenses because solutions require minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting know-how is especially valuable in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are charged only for the services that you actually get. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where fast repairs somehow turn into large tabs. Progent's penchant for handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized technologies and proven processes which allow the maximum degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's remote service group to link to your company's system remotely without breaching network security.

Progent's proven customer support database system includes thorough records of all service that Progent's clients have been provided. Progent's staff consultants have access to the details of all help provided to every Progent client by every engineer. This history of trouble tickets and repairs is stored as a conveniently accessible support knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available other extensive technical support databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to come up with optimal solutions promptly.

Remote technical services offered by Progent to clients in Austin Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable transparent backup and rapid restoration of vital files/folders, apps, images, plus VMs. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity via a device that only you have and that uses a different network channel. A broad range of devices can be utilized for this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For details about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you�re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progents Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progents Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk staff of seasoned network professionals offers your customers in Austin Texas instant access to a reliable network service resource with substantial experience offering telephone-based support and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a major driver of business performance, and Progent's intent is to fix instead of just record technical problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers remote advanced consulting support and training in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out more concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center2, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Austin Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM for your business so that your network maintenance is proactive and automated. By detecting looming trouble spots before they expand into crashes, system monitoring can ward off inconvenient and expensive network crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
How Your Austin Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Austin Texas, Progent's online network support specialists are ready to deliver expert and cost-effective IT support whenever your company requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve computer problems quickly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Austin company relies on a local freelance support technician or employs an in-house IT staff that know how to deal with common network issues, Progent's Microsoft certified engineers can offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to fix sudden system crises or particularly complicated integration problems.

Features of Progent's Remote Computer Support for Austin Texas
Progent's phone help, remote troubleshooting, system security consulting, and network management services offer companies in Austin Texas unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical experience, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progents staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the front lines of network support, performing a broad variety of IT tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for applying computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you owe just for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Companies who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    MS Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade package offering enhanced protection, seamless compatibility with additional Microsoft products, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers cost savings and improved operational efficiencies, enhanced individual output, and stronger intellectual property security. Microsoft Communications Server 2007 has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications consultants offer online and onsite support and troubleshooting services for your Office Communications Server deployment and can assist your organization to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also assist you to design and carry out an efficient migration that will add significant strategic value to your IT system

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    Progent believes that a well designed and implemented information system is a pivotal piece for enabling a firm's success, and we apply this philosophy in our corporate system infrastructure. Progent has created a non-stop virtual office network that enables Progent's in-house consultants and authorized contractors to deliver fast and effective support, collaborate easily on challenging projects, and gain from professional and private maturity by being a member of a dynamic company ethos of personal drive and freedom.

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    Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with many offices, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants can assist your small business in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your network security needs without overly restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.

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    Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, reduces ongoing support requirements, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-site upgrades, Progent offers the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange 2007 Server.

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    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems.

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    With virtual server technology, businesses can run multiple virtual machines on a single physical server. Virtual server technology enables companies to enjoy all the advantages of server segmentation, but without the costs that goes with buying extra server hardware. Virtual servers are also the enabling technology behind private clouds, which offer important benefits including lowering the costs of hardware, facilities, and administration while enhancing data security, network reliability, and recoverability. Other key server management technologies include network monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's professional server management experts can assist you in all aspects of server virtualization and administration to enable your company to cut expenses and conserve time.

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    Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a powerful but manageable information. The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a computer consultant with hands-on experience planning and integrating cohesive, comprehensive business technology solutions. Progent's Small Business Server professionals have an average of over a decade of background supporting computer systems based on Microsoft products. This expertise ensures you results in deploying, managing, and repairing IT environments that incorporate the SBS Server suite of servers and applications.

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    Progent can provide remote and on premises consulting to help your organization with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing applications to planning and deploying a comprehensive BI environment. Progent's BI consultants can assist your company to support your existing reporting system, assist you to upgrade reports and databases from an outdated reporting platform to a current solution, and provide custom online training to meet your individual needs. Progents business reporting consultants offer expertise in all popular BI reporting and visualization platforms such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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