Fast Remote Troubleshooting for Austin Texas Computer Systems
Immediate Online Consulting for Austin NetworksFor businesses located in Austin Texas, Progent offers online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most information system issues rapidly. This reduces direct expenses because service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged exclusively for the support that you receive. Unlike many online support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing avoid scenarios where quick repairs somehow turn into substantial bills. Progent's skill at disposing of technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-proven methodologies that permit the highest degree of effectiveness for online technical support and repair for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to interface to your network without compromising system security.

Progent's proven customer support reporting application stores extensive documentation describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of services provided to every customer by every consultant. This archive of anomalies and responses is organized as a quickly retrievable proprietary database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's online service specialists can come up with optimal resolutions in the least time.

Remote support services offered by Progent to customers in Austin Texas include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and rapid restoration of critical files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured online account and give your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be used for this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or improving your current organization, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your corporation, or adding temporary phone support personnel to work with your in-house Help Desk Call Center resources to handle high-demand scenarios like software migrations, major upgrades, or installing new business software.

    Progent's Call Center staff of veteran information technology professionals gives your customers in Austin Texas immediate communication with a dependable network service resource with substantial experience offering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a crucial driver of company efficiency, and Progent's aim is to fix rather than merely annotate network problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth engineering expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To find out more concerning Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center2, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Austin Texas remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By uncovering emerging issues before they grow into network outages, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that support a variety of OS platforms.
How Your Austin Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Austin Texas, Progent's online network support engineers are ready to deliver expert and cost-effective IT help whenever your company requires it. Over two decades of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Austin company deals with a local independent consultant or maintains an in-house IT staff that know how to handle the majority of network issues, Progent's Microsoft certified consultants can still offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to address unexpected system crises or especially complicated integration projects.

Features of Progent's Remote Computer Support for Austin Texas
Progent's phone help, Internet-based repair, network security consulting, and network management services offer companies in Austin Texas the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's experts can deliver your business world class IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    For small and midsize companies, computer security and regulatory compliance can be too complex to master yet too dangerous to overlook. The largest biggest institutions have been breached, and the leading cloud services have occasionally been taken down. It seems like there's nowhere to run. Progent has made it economical for smaller companies to implement vital IT security tasks effectively by providing the advantage of billable time to the nearest minute without any minimum charge for online help. This means you have the help of a world-class computer consultant to provide precisely the help you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist your business with any level of network security including security assessments, virus screening and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and creating a complete security strategy.

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    MS Office Communications Server provides Instant Messaging and Real Presence as part of an extensible, enterprise-grade package featuring advanced security, seamless integration with other Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your enterprise can benefit from lower costs and improved operational efficiencies, enhanced worker productivity, and stronger intellectual property security with this simple-to-administer, highly available solution. Successful implementations of Office Communications Server require careful planning and thought before installation. Progent's Microsoft-authorized professionals can provide the expertise necessary to realize all the advantages of Office Communications Server throughout your whole organization.

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    Remote server management cards offer IT administrators complete control over a server without the need for an on-site presence. Using these server management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, deploy, and support a fault-tolerant business network that incorporates remote server management cards and Progent can utilize these remote management cards to provide efficient off-site technical assistance. Progent is familiar with a variety of remote management cards such as Aten remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.

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    Progent offers economical online access to IT engineers with expertise in a broad range of products and technologies that provide solutions for backing up Windows, Mac, and Linux/UNIX servers and desktops as well as notebooks and smartphones. Progent offers expertise for all major data protection products including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can help your company to implement, upgrade, or troubleshoot backup/restore systems for a range of environments such as local, remote, cloud, or a mix.

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    Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools make it possible to create specialized mission-critical applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting consultants can show you how to design reports that allow you to analyze your business more effectively, transforming uncooked information into valuable insights into your business.

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    Progent's Microsoft-certified consultants can provide online or in-person support to assist companies of all sizes to plan, deploy, manage, and repair a backup/restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier versions of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent can provide as-needed help for fixing particularly stubborn problems, or comprehensive project management support. Progent can also help you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

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    Progent's Microsoft-certified consultants offer online or onsite expertise to help companies of all sizes to design, deploy, administer, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from older versions of SCDPM or from a different backup platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid environments. Progent offers occasional support for resolving particularly stubborn problems, or full project management support. Progent's consultants can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.


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