Fast and Affordable Remote Help for Austin Networks
Immediate Phone Consulting for Austin NetworksFor companies located in Austin or anywhere in Texas, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the services of CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional leverage because they have the practical background and have access to the advanced tools needed to solve the majority of network problems quickly. Efficient support lowers direct expenses because service calls accumulate minimal billable minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many online service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast solutions somehow turn into large bills. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies which promote the highest degree of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to access your company's network without violating system security.

Progent's proven technical support reporting system stores extensive records of the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of all help delivered to every Progent customer by any engineer. This database of issues and fixes is structured as a quickly searchable proprietary database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's remote consulting experts are able to come up with optimal resolutions promptly.

Online technical support services offered by Progent to businesses in Austin and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. Progent's ProSight series of outsourced network management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who don't have the budget to build and maintain an in-house Call Center but who require quick access to a dependable Call Center with professional telephone support plus the ability to escalate complex problems to high-level engineers.

    Progent’s Virtual Call Center is designed for larger businesses and serves as a seamless reinforcement of your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle complex computer system issues, or be ready in hectic instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk team of seasoned network experts gives your computer users in Austin or anywhere in the state of Texas immediate contact with an efficient technical support group with extensive experience delivering telephone-based help and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a key contributor to business performance, and Progent's intent is to fix rather than just record technical issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Austin, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so your network support is proactive rather than reactive. By spotting potential problems before they evolve into network outages, remote monitoring can ward off inconvenient and expensive service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems based on a variety of platforms.
How Your Austin Business Can Contact Progent's Online Service Experts
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Austin or throughout the state of Texas, Progent's online computer support engineers can provide expert and affordable IT support the instant your business has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Austin company has a regular freelance support technician or employs an in-house IT staff that can handle the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden system emergencies or especially tough integration projects.

Features of Progent's Online Network Services for Austin
Progent's online support, remote repair, network security consulting, and network administration services give businesses in Austin or throughout the state of Texas the greatest leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your business world class network support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, refined remote support software, and understanding of enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent can provide in-depth support for Microsoft’s leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be forced to permit less critical problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to each customer. The discipline of documenting and archiving support records results in more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who won’t release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.