Fast and Affordable Remote Support for Austin Texas Computer Networks
Fast Remote Support for Austin NetworksFor businesses located in Austin Texas, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems quickly. This reduces direct costs since service calls accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote technical support experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you receive. Unlike typical online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor repairs manage to end up as substantial tabs. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven methodologies that permit the highest degree of efficiency for online help and troubleshooting for information systems of any size. Progent's remote service group can access your company's network without violating system security.

Progent's sophisticated service database system maintains thorough histories describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help provided to each Progent client by any Progent engineer. This database of anomalies and responses is organized as an easily accessible proprietary database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft open up additional massive technical support databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to arrive at the best solutions quickly.

Online technical support services provided by Progent to clients in Austin Texas include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, applications, system images, plus VMs. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the protection and reliability of your computer environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and give your password you are requested to confirm who you are via a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized for this added means of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting plug-ins designed to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting services can aid you in building an efficient new Call Center or enhancing your existing one, selecting or enhancing Call Center software products to address the special demands of your company, or providing occasional phone support personnel to reinforce your internal Help Desk group to deal with unusually busy events like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology professionals gives your workers in Austin Texas immediate contact with an efficient network service resource with substantial experience providing telephone-based support and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's aim is to solve instead of merely track technical issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff offers phone-based advanced engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. For more concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Austin Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to fit your business so your computer support is proactive rather than reactive. By exposing looming trouble spots before they evolve into downtime, automated monitoring can head off disruptive and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a mix of operating systems.
How Your Austin Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Austin Texas, Progent's online network support specialists are ready to provide professional and economical system support the instant your company needs it. Over 20 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Austin business deals with a local independent consultant or maintains a full time IT staff that can handle common network issues, Progent's Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to resolve sudden network crises or especially tough integration problems.

Benefits of Progent's Network Help for Businesses in Austin Texas
Progent's online support services allow your Austin company to realize the advantages of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will derive added business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual expansion of your local IT resources
    With most companies in Austin Texas, nearby computer service resources, whether made up of outside consultants or an in-house maintenance staff, can solve typical network problems. However, major troubles can spring up when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local service personnel. In these instances, Progent's on-call support professionals offer an easy, fast, and economical way to augment your local help and to convey useful information to increase your capability to deal with future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. While freelance consultants carry smaller overhead than larger service firms and can often charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of fallback personnel may force your business to go without help during an IT crisis. As your network expands, system downtime and trouble with vital software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support experts to make sure your IT system remains up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations often begin with an information system implemented on a modest budget. Lacking a strong framework, slap-dash fixes often get thrown onto an unstable foundation. As a company grows, reliability and expandability problems can hinder the success of the business. These poorly built environments need proper assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a system architecture that can offer the solid foundation to handle current business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller offices need advice and technical training to negotiate an increasingly complex array of technology options available for promoting business growth and improving productivity. They do not need a network engineer who is trying to resell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT knowledge, refined remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



An index of content::

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    Progent's Citrix-accredited engineers can help you to understand the business benefits of XenServer as well as additional Citrix platforms, and can assist your IT organization to design, validate, implement, troubleshoot, and support a XenServer installation. Progent can in addition assess your current XenServer deployment and help you to enhance consolidation, performance, security and compliance, uptime, and recoverability.

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    Progent's Wi-Fi site survey services make it easy to design, deploy and troubleshoot a Wi-Fi LAN adapted to your environment, providing you a WLAN that delivers the reception, speed, density, security, and hand-off ability your company requires.

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    Progent's expert solution designers and software developers can help your business to create customizations to Microsoft GP that address the special requirement of your business while retaining the benefits of seamless Windows integration and connectivity. Progent can also offer help with a range of development tools that can be used to create integrations with Microsoft Dynamics GP. These tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.

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  • Juniper J Series Gateway Consulting Juniper J6350 Router Consulting Services
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    • Wireless Integration Case Study
    Proxim Wireless Case Study

    Progent provided a wireless integration solution that allowed a school to improve efficiency and avoid the ongoing costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for connecting remote sites up to 2.5 miles apart and can extend to even longer distances. This wireless alternative provided better bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered immunity to local interference.

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  • Lync Server 2013 Back End Server Consulting Consultants Lync Server 2013 IM
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  • NetApp MetroCluster Switchover Specialists NetApp MetroCluster Disaster Recovery Specialists
  • Network Security Test Symantec Firewall Remote Symantec Security Network Intrusion Penetration Testing
  • Online Consulting Cisco Mobility Express Aironet 2600 Access Point Online Support
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    Virtual Machine Manager Configuration

    Progent's Microsoft-certified consultants can assist organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and libraries; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist your company to migrate from a legacy edition of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can show you how you to optimize and repair your existing SCVMM 2012 ecosystem so you realize maximum return on investment.

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  • Onsite Technical Support SharePoint Server 2019 Austin Texas Microsoft SharePoint Server 2013 Remote Troubleshooting Austin-Bergstrom Airport AUS

    • SharePoint 2013 Remote Support
    SharePoint 2013 Web Parts Setup and Support

    Progent has been delivering SharePoint consulting services since the first SharePoint product was published more than 20 years ago, and Progent has the breadth and depth of technical knowledge to help organizations of all sizes to design and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consultants can assist you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; decide whether an in-house, online or hybrid configuration is most sensible for your company; and pick the right edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in individual jobs associated with your SharePoint 2013 deployment.

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    • Data Leakage Prevention Auditor
    Information Assurance Security Firm

    For smaller companies, network security and information assurance and compliance is excessively complicated to master yet too dangerous to ignore. The world's biggest enterprises have been breached, and the top cloud services have occasionally been knocked out. It looks like there's nowhere to hide. Progent has made it affordable for smaller businesses to implement vital security projects successfully by providing the benefit of billable time to the nearest minute with no minimum billing for online support. This means you can have access to a seasoned computer consultant to deliver just the help you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help you with any level of network security including vulnerability audits, virus screening and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and designing a complete security plan.

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  • Private Cloud Virtual Datacenter Hosting Services Private Cloud Hosting Services Professionals

    • Remote Consulting Hornetsecurity Altaro VM Backup Integration
    Altaro VM Backup Cloud Management Computer Consultants

    Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also enables low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or onsite consulting services to assist you to design, deploy, optimize and troubleshoot a modern backup/restore system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology.

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    Lync Server 2013 and SharePoint Technology Professional

    Lync 2013, renamed Skype for Business, allows businesses of any size to build a manageable and secure communications environment that permits a BYOD computing style with instant messaging (IM), real-time presence, web meetings with app sharing, and both IP-based and PSTN telephony across a wide assortment of desktop and mobile devices. Progent's Microsoft-certified Lync 2013 experts and network architects can help your company to evaluate the advantages of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed topology appropriate for your current and long-term goals, implement Lync 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your management staff and end users. Progent offers expertise in critical components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with popular Microsoft 365 applications such as Outlook and PowerPoint.

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    Progent's certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout strategies, tune your infrastructure for local, multi-location, cloud-based, and hybrid datacenters, educate your IT support team, develop a corporate-wide security plan, automate IT management, assist with application development, and generate and test a disaster recovery/business continuity plan.

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    For help creating, improving, or repairing applications for Windows, any version of Linux, or for the Web, Progent's expert team of program developers, database designers, and software project managers can make sure you get the job completed on schedule and within your budget. Progent's experienced application developers can provide cost-effective and expert online consulting for projects as small as creating Vidual Basic scripts for Office Excel or as challenging as rolling out mission-critical RDBMS applications based on SQL Server ,Oracle, or MySQL.

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    Microsoft Exchange Information Technology Consulting

    Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes productivity downtime, simplifies long-term service requirements, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-site migrations, Progent has the experience to finish your move quickly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design services include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are best aligned to your business goals.

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    Progent's experienced ransomware recovery consultants can assist your business to restore a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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  • Setup and Support Hornetsecurity Altaro 365 Total Backup Top Support Services Hornetsecurity Altaro 365 Total Teams Chat Backup
  • Setup and Support SCVMM 2016 Storage Spaces Direct SCVMM 2016 Security Support and Help
  • Austin, TX Outsourcing Technical Support
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  • Small and Midsize Office Support services Remote Small and Midsize Office IT Consulting Companies
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  • Support Exchange Server 2016 Migration Planning Exchange Server 2016 Upgrade Technical Support Services
  • Support SQL Server 2019 and VMWare 24x7 SQL Server 2019 Always Encrypted Consulting
  • Support Services Citrix HDX Network Consultants Citrix VDI

    • Network Consultant Cisco PIX to ASA upgrade
    Firesight Integration

    Progent's experienced Cisco IT security consultants offer expert PIX and ASA Firewall consulting services covering infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop devices for small and home offices to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, high throughput, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, minimizing common OS-specific security gaps.

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    The Certified Information Systems Auditor (CISA) credential is an important qualification that indicates expertise in network security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential requires that candidates pass an extensive examination given by the ISACA international professional group. Progent can provide the services of a CISA-Certified Cybersecurity audit professional trained to assist companies in the areas of information systems audit services, IT governance, systems and architecture ROI, information technology service delivery, safeguarding of information assets, and disaster recovery preparedness.

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  • System Center 2012 Virtual Machine Manager Troubleshooting Support and Help SCVMM 2012 PowerShell
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    • Computer Support For Small Offices Microsoft Consulting Best Practices
    Company-wide Standards for Best Practices Computer Specialist

    Progent's team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, at the front lines of IT support, performing a broad range of technical projects for an extensive array of businesses. Each Progent consultant shares a proven set of individual best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just expert technical help, but also a consultant with proven methods for using technical knowledge to fix real-world IT problems quickly.

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    • After Hours Hornetsecurity Altaro M365 SharePoint Backup Technical Consultant
    Hornetsecurity Altaro M365 OneDrive Backup Network Engineer

    Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.

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    Aironet 3600 Access Point On-site Technical Support

    Progent's certified wireless consultants can assist businesses of any size to plan, implement, manage and troubleshoot Cisco Aironet Wi-Fi access point environments to provide the performance, range, density, scale, security compliance and manageability required for transparent connectivity between wireless and wired networks. Progent offers efficient online and on-premises support for end-of-life and current 802.11ac Aironet APs and Progent can assist you plan and manage deployments of indoor and outdoor Aironet Wi-Fi access points.

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    • After Hours FAQ about Network Consulting Careers
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    To see answers to common enquiries about being employed by Progent, visit Jobs at Progent FAQs.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant improvements in scale, performance, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.

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  • WLAN Site Survey Troubleshooting WLAN Site Survey Online Support Services
  • WiFi 6/6E Solutions Technology Professional WiFi 6/6E Integration Consultancy
  • Windows 7 64-bit Upgrade Small Business Computer Consultants Microsoft Windows 7 Upgrade IT Outsource
  • Windows Server 2012R2 Storage Spaces IT Consultant Windows Server 2012R2 Configuration Manager Network Consulting
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    Progent's temporary IT staffing services enable you to meet the need for IT support personnel without dealing with the expense and delays associated with identifying and recruiting experienced technical help and without increasing your full-time head count.

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    • Services WSUS
    Windows Server Update Services Services

    Microsoft Windows Server Update Services allows IT administrators to install and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can completely and effortlessly manage the distribution of patches that are published via Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, setting up client's workstations, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.

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    • Axapta Technology Consulting
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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, upgrade support, and 1-on-1 or group online training classes tailored to meet your specific requirements. Progent's experts also can show you how to integrate and support a protected, reliable network infrastructure to run your ERP, MRP and accounting applications.

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    • 5520 wireless controller Online Consulting
    Wave 2 Wi-Fi controller Online Support Services

    Cisco's Catalyst family of wireless controllers streamline the administration of Wi-Fi LANs by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi performance by limiting the effect of radio frequency congestion, improving wireless uptime with fast failover, and strengthening data security by detecting cyber threats and analyzing network traffic based on user type and locale. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller solutions.

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    • 24 Hour Google Cloud hybrid cloud solutions Consulting Services
    Google Cloud Backup Consultants

    Progent can provide affordable online and on-premises support to help companies to migrate any part of their core IT resources to Google Cloud Platform (GCP). This can save time and equipment expense and enable the use of Google's state-of-the-art machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, architectural design and review, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery mechanisms, and security.

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