Fast and Affordable Online Troubleshooting for Austin Texas IT Networks
For businesses located in Austin Texas, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, plus the services of CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional value because they possess the practical background and are equipped with the advanced technology required to resolve most information system problems rapidly. Efficient support lowers direct costs since service calls use up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect costs by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you receive. Unlike typical online service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for billing save you from situations where quick repairs manage to turn into substantial tabs. Progent's skill at handling problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which ensure the maximum degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to connect to your company's environment without breaching network security.
Progent's proven service reporting system maintains thorough documentation of the service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of assistance provided to each client by every Progent engineer. This database of problems and solutions is stored as a quickly exploitable proprietary database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft open up other extensive support databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to find optimal solutions quickly.
Online support provided by Progent to customers in Austin Texas include:
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Certified MS Windows Expertise
Progent's Microsoft-premier online service experts can deliver network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of technology support services including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and upgrade assistance and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and indicates an individual's networking skills at the master level. Cisco CCIEs can handle the most stubborn problems occurring in network design, integration, management, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to resolve problems rapidly. In common instances, less experienced engineers can struggle for hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your computer system using sophisticated on-line support technology to perform efficient, secure, and affordable analysis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure appliances by delivering services such as:
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CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux environment against attacks or assist you to clean up quickly following a damaging penetration. Security support services available from Progent cover comprehensive information security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert online consulting services to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Microsoft 365 integration with on-premises Exchange environments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a broad array of information technologies such as network architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server economization and simplified management in networks that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent offers expert support include:
RedHat
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and enable transparent backup and fast recovery of important files, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT network. Besides optimizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are asked to verify who you are on a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time reporting tools created to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on time. Progent's special online consulting solutions include:
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Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center staff of veteran network experts gives your workers in Austin Texas rapid access to a reliable technical support resource with years of background delivering phone consulting and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a major driver of company efficiency, and Progent's policy is to resolve instead of simply report IT issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting staff can supply online and in-depth consulting expertise and training in specific business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Austin Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM for your business so your computer support is proactive and automated. By exposing potential problems before they result in crashes, remote monitoring can avoid disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a variety of operating systems.
How Your Austin Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Austin Texas, Progent's online network support engineers are ready to deliver professional and cost-effective IT help whenever your organization has to have it. Over two decades of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Austin organization has a regular independent consultant or maintains an in-house IT staff that can handle common computer issues, Progent's Microsoft certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to address sudden system emergencies or especially challenging integration projects.
Features of Progent's Remote Network Support for Austin Texas
Progent's phone help, remote repair, system security expertise, and system management services offer businesses in Austin Texas the greatest leverage for your IT investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Austin Texas and is also ideal for customers in more remote regions that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online service and requires no periodic subscription fee for services delivered during normal business hours. This saves you from paying big bills for routine repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to authorized professionals with skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting support in specific business applications. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Application Development
Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that align with the specific requirements of your business.
- State of the Art Remote Connectivity Tools
Protected online connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise demand an expensive onsite visit. Effective online connectivity tools and experienced technicians together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for Maximum System Uptime
For offices with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose workers need instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, refined support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoft's leading server platforms with services that include Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you owe just for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who work with trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.