Fast and Affordable Remote Support for Austin Texas Networks
Immediate Remote Technical Support for Austin NetworksFor companies located in Austin Texas, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting jobs.

Progent's online support experts provide exceptional leverage because they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions use up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally in incidental costs by reducing or eliminating system outages and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is especially important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike typical online service firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where speedy. minor fixes somehow turn into substantial tabs. Progent's penchant for solving problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and field-tested processes which permit the highest degree of effectiveness for remote engineering help and repair for information networks of any size. Progent's online support team can interface to your environment remotely without violating system security.

Progent's sophisticated technical support database application stores extensive records describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of all help rendered to each Progent customer by every consultant. This database of anomalies and solutions is structured as a readily accessible internal database that enables Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts can come up with optimal resolutions quickly.

Online services available from Progent to clients in Austin Texas include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight suite of network monitoring and management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing tools for performing common time-consuming jobs. These include health checking, update management, automated repairs, endpoint configuration, backup and restore, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your designated IT management personnel and your Progent technical consultant so that potential problems can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting tools designed to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, plus VMs. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software bugs. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Help Desk Service offers a transparent supplement to your corporate support group. User interaction with the Service Desk, provision of technical assistance, issue escalation, trouble ticket generation and tracking, performance metrics, and management of the service database are cohesive regardless of whether issues are resolved by your internal network support staff, by Progent, or by a combination. You have unrestricted flexibility to extend or reduce your part of IT support work as required. Progent provides startup deployment and provisioning of the professional services automation software as well as workflow documentation, validation and education. For details about ProSight Shared Help Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information system. Besides maximizing the security and reliability of your IT environment, Progent's patch management services allow your IT staff to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center team of seasoned information technology experts gives your workers in Austin Texas immediate contact with an efficient support group with substantial experience offering phone support and remote repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a solid enabler of business productivity, and Progent's intent is to resolve rather than merely track IT problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers phone-based professional engineering expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To find out more information about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Austin Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to accommodate your business so your computer maintenance is proactive and automated. By uncovering possible trouble spots before they cause full-scale emergencies, remote monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a mix of operating systems.
How Your Austin Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Austin Texas, Progent's online network support engineers can deliver effective and cost-effective system support the instant your company has to have it. More than two decades of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Austin company works with a local freelance consultant or maintains a full time IT staff that can handle the majority of computer problems, Progent's Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to resolve unexpected system emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Offices in Austin Texas
Progent's remote support services allow your Austin company to realize the benefits of timely, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic value by being more reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Austin Texas, nearby network support providers, whether made up of outside consultants or a full-time IT staff, can deal with the majority of network issues. On the other hand, IT crises can spring up when local resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local service people. In these cases, Progent's online service experts give you an easy, fast, and affordable way to augment your local resources and to convey valuable knowledge to increase your ability to deal with future problems locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller organizations commonly rely on individual freelance service providers. Although freelance service people carry less overhead than big consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your network expands, network unavailability and problems with critical applications are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service experts to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often begin with an information system created on a shoestring budget. Without a robust framework, slap-dash fixes can get piled onto a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such poorly designed environments need careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture that can deliver the solid foundation to handle vital business demands and facilitate downstream growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller companies need guidance and technical training to navigate through an ever more complicated maze of technology alternatives available for accelerating business success and improving productivity. These companies do not need a computer consultant who is attempting to resell a certain vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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