Fast and Affordable Online Technical Support for Austin Texas Information Networks
For companies located in Austin Texas, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve most information system problems rapidly. Efficient support lowers immediate costs since solutions require minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is especially valuable for businesses that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you receive. Unlike typical remote service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from situations where fast fixes somehow end up as big bills. Progent's skill at solving problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized technologies and proven methodologies which promote the maximum level of efficiency for online technical support and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to access your system remotely without compromising system security.
Progent's advanced customer support reporting system keeps comprehensive documentation describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support rendered to each Progent client by any engineer. This database of anomalies and resolutions is stored as a readily accessible internal knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft open up other massive technical knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to determine the best solutions promptly.
Online support provided by Progent to businesses in Austin Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals offer network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop support services to assist you business to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and indicates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with even the most complex problems surrounding network design, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or identifying software patches. CCIEs provide exceptional cost-effectiveness because their deep expertise enables them to solve problems quickly. In common cases, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via state-of-the-art remote support technology in order to provide quick, safe, and affordable analysis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity products. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and set up, Aironet Wireless Access Points engineering services, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your business to recover quickly after a serious breach. Security consulting services offered by Progent cover thorough data security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; setting up firewalls; building secure techniques for off-site and mobile communication; protecting your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced remote consulting services to help organizations of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable transparent backup and rapid restoration of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Austin Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of experienced network experts offers your clients in Austin Texas quick assistance from a dependable support group with extensive experience offering phone consulting and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a crucial enabler of business success, and Progent's aim is to resolve instead of simply track IT issues.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff offers online professional engineering support and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Austin Texas remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By anticipating looming trouble spots before they expand into full-scale emergencies, system monitoring can head off disruptive and costly information system crises. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks based on a combination of platforms.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Austin Texas, Progent's online network support specialists are ready to deliver expert and affordable IT support the instant your company needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Austin organization deals with a regular freelance consultant or employs an in-house organization that can handle common network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the experience to deal with sudden network emergencies or especially complex integration projects.
Features of Progent's Remote Computer Support for Austin Texas
Progent's phone help, Internet-based repair, system security consulting, and network management services offer companies in Austin Texas the greatest leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's experts can deliver your business world class network support while permitting you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Austin Texas and is also ideal for networks in more remote regions that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad range of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides online support on a minute-by-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for phone support and imposes no ongoing retainer for support services provided during normal business hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to authorized specialists who have experience in planning, implementing, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services consist of system integration, MS Exchange expertise, network security design, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting expertise for specific application areas. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management Support and Software Design
Amazon MWS Programming and Debugging
By providing a full service centralized source for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that address the unique needs of your business.
- Advanced Online Connectivity Software
Secure remote access permits Progent's service professionals to see exactly what your customers see. This makes it possible to produce quick solutions to problems that might otherwise require an expensive onsite service call. Sophisticated online connectivity software and expert technicians combine to allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Support for High System Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious businesses whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the front lines of IT support, performing a broad range of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This means that you get not just world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by every consultant to each client. The discipline of detailing and organizing service records results in more efficient service and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.