Fast Online Troubleshooting for Austin Texas IT Networks
Immediate Online Help for Austin NetworksFor businesses located in Austin Texas, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions require minimal billable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization saves even more with incidental costs by reducing or eliminating network outages and associated costs due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to many remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where quick fixes somehow turn into substantial tabs. Progent's skill at solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes that allow the highest level of efficiency for remote consulting and repair for computer networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to communicate with your system without breaching corporate security.

Progent's proven service database application includes thorough histories of all service that Progent's customers have received. Progent's staff consultants have the benefit of the details of support delivered to every Progent client by any consultant. This database of anomalies and resolutions is organized as a quickly accessible support knowledge base that enables Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online consulting specialists are able to determine optimal resolutions in the least time.

Remote support offered by Progent to companies in Austin Texas include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight series of network monitoring and management services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow transparent backup and rapid restoration of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are asked to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used as this second form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting plug-ins created to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk or revamping your existing organization, selecting or modifying Help Desk Call Center application software to handle the special requirements of your company, or providing occasional online personnel to reinforce your in-house Call Center group during unusually busy events such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk staff of veteran network experts provides your customers in Austin Texas quick access to an effective technical support group with years of background delivering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of company performance, and Progent's policy is to resolve and not simply track technical issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team can supply online and in-depth consulting expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Office Project, Office Word, and Microsoft 365 Excel. To learn more concerning Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Austin Texas online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can configure Operations Manager for your environment so your IT support is proactive and automated. By uncovering potential issues before they expand into network outages, proactive monitoring can ward off inconvenient and costly network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks powered by a combination of platforms.
How Your Austin Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Austin Texas, Progent's online network support engineers are ready to provide effective and cost-effective IT support whenever your business has to have it. More than 20 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Austin business has a regular independent consultant or maintains an in-house organization that know how to handle the majority of computer issues, Progent's Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to deal with unexpected system crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Organizations in Austin Texas
Progent's online network troubleshooting services allow your Austin organization to have the advantages of timely, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your network will acquire added business value by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    With most organizations in Austin Texas, local network support resources, whether consisting of outside consultants or an in-house IT staff, can handle typical technical problems. On the other hand, serious problems can strike when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual support people. In these situations, Progent's online service professionals provide an easy, quick, and economical solution to supplement your regular resources and to transfer valuable knowledge to increase your ability to handle future problems in-house.

  • Less Reliance on Individual Consultants
    For network support, smaller companies commonly rely on independent freelance consultants. Although independent service people have less overhead than big service organizations and can often charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may require your company to go without help during an emergency. As your business expands, system downtime and problems with vital software become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often start with an information system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto an unstable foundation. As a network grows, stability and expandability problems can impede the productivity of the organization. Such poorly built environments require careful assessment, intelligent strategic planning, and wide IT knowledge to upgrade to a system architecture that can offer the solid foundation to meet current business demands and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations require advice and technical education to navigate through an ever more complex array of product alternatives available for accelerating business success and enhancing efficiency. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Altaro VM Backup software from Hornetsecurity provides small organizations a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises consulting services to assist you to design, install, optimize and troubleshoot a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup.

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