Server proliferation puts pressure on network budgets and administrative resources. Server consolidation via a virtual infrastructure promises lower total cost of ownership of servers and faster ROI, more leveraged utilization of servers, simplified operations, increased system availability, and easier manageability. Typical usage scenarios for virtual machines are resource consolidation, economical platforms for mission-critical legacy software running on outdated operating systems, and affordable isolation of program development or evaluation environments from production systems.
Progent's ransomware experts can assist you to assess your ransomware vulnerability, remotely monitor and guard your network, help with negotiating a settlement with a threat actor, and rebuild an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent's Shared Call Center service allows your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the top shared PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent can provide the expertise of a senior specialist with years of hands-on experience installing, managing, and enhancing video conferencing platforms from top-tier vendors including Cisco/TANDBERG, Polycom, and LifeSize. Progent can work with your in-house IT management team, your Internet Service Provider, and your telepresence technology vendor to help your organization maximize the strategic value of your telepresence ecosystem.
Progent's Meraki wireless AP experts offer remote and onsite support to assist organizations of any size to design, deploy, maintain, expand or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products such as switches, routers and ASA firewalls to create a cohesive ecosystem that delivers the same connectivity, performance, security compliance, manageability and uptime for wired and Wi-Fi users regardless of their mobility or computing device.
Progent's Cisco IP phone and video IP phone experts can help your business to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, previously named CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM applications that include Cisco Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.
Progent's Ekahau-certified Wi-Fi network design consultants can help your business to design, install, enhance, manage and troubleshoot a Wi-Fi network optimized for your environment. Progent can provide online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for debugging RF signal problems, and Ekahau Insights for monitoring the performance of multiple Wi-Fi networks.
Progent is seeking a range of on-staff employees such as motivated Microsoft Certified Systems Engineers; system consultants who have Cisco CCNP or CCIE certification; and consultants for advanced system design with experience in mobile access, wireless networking, high-availability systems, disaster recovery solutions, data protection, and server virtualization. We are also looking for desktop support experts, off-site service professionals, and CISSP or CISA accredited security consultants. We are also hiring experienced managers who can perform effectively in our high-growth, virtual office model. Progent works with freelance consultants who have in-depth expertise and hands-on experience in important information technology areas beyond our primary technical focus. Progent's Experts Team employs freelance consultants who offer advice and development services for line-of-business solutions that include MRP, Enterprise Resource Planning, or CRM; have in-depth expertise with popular operating systems such as Linux, Apple OS, or Sun, or offer expert skills in areas such as telecommunications, web development, EDI, web commerce, or dbm programming. Freelance consultants premier by us cooperate with our staff engineers to deliver comprehensive solutions for small business networks.
Progent's certified consultants can assist you you to calculate the advantages of Windows Server 2008 for your business, create test programs and migration strategies, integrate Windows Server 2008 with your network infrastructure and applications, train your support personnel how to use new management utilities, and deliver ongoing consulting and support via low-cost alternatives including Helpdesk support and remote technical assistance.
Progent imposes no initialization fee and requires no retainer for support services delivered during normal working hours. Progent's small granularity avoids big invoices for quick repairs so you will not be tempted to allow minor problems to fester.
Progent has delivered support for Dynamics GP and Great Plains ERP software for more than 20 years and Progent has provided integration, customization, training, and debugging since the platform's original release. Progent can provide top-tier expertise for updating legacy Dynamics GP ERP systems. Progent can help you to plan, validate, and implement a cost-effective migration from a an outdated version of GP to the newest release of Dynamics GP.
Progent's certified Office Word and Microsoft 365 Word consultants can provide a wide selection of economical online consulting services to help you to maintain your legacy Microsoft Office Word environment or help you to move to a newer release of Office Word. Services available from Progent's Word experts include VBA programming, isolating and resolving compatibility issues between different versions of Office Word, interfacing Word with other Office apps like Excel and Outlook or with 3rd-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet synchronization, and online training classes customized for your special requirements.
Progent's Cisco CCIE-certified wireless network experts offer remote or on-premises integration and debugging support to help your organization to plan, implement, upgrade, tune, administer and troubleshoot Aironet wireless access point deployments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network and cloud-hosted resources to build an enterprise connectivity foundation that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to decide the most efficient selection, location and configuration of Aironet Wi-Fi access points to work with your specific workplace design, building structure, and expected network traffic.
Microsoft Dynamics GP/Great Plains can help you expand and manage your business better by offering deep availability of strategic data and a rapid return on investment. Microsoft Dynamics GP offers major business benefits including its ability to extend the presence of your organization, handle your financials, automate financial operations, standardize processes across your company, refine inventory control, enhance order accuracy, expand sales and shorten lead-time, and increase cash flow. Progent can show you how to configure and manage a reliable, secure server and network infrastructure to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains consultants to make sure you derive all the benefits of your Dynamics GP/Great Plains business management system.
Altaro VM Backup software from Hornetsecurity provides small organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of online or onsite consulting services to help you to design, install, optimize and debug a modern backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.
Progent's SonicWall firewall experts can show you how to deploy, manage, and troubleshoot SonicWall firewall/VPN products including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified cybersecurity consultants can help you incorporate SonicWall firewalls into a complete network protection plan and build security into your business processes.
Microsoft 365 Exchange Online lets you use cloud-based servers, mailboxes and associated Exchange infrastructure to lower hardware costs and administrative hassle. You can use Microsoft 365 Exchange Online to host all your mailboxes, or you can integrate a hybrid architecture that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote support to help your organizations to evaluate the potential advantages of Microsoft 365 Exchange Online, plan a network topology that fits your business needs and IT budget, carry out an efficient migration from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your management staff and users, and deliver as-needed consulting and technical support.
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network experts can assist your company to manage your legacy PIX or Cisco ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, integrate, tune, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Progent can assist your business to design an upgrade to Teams from Skype for Business Online or Lync Server and install, manage, and debug a cloud-based or hybrid implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Progent can assist you to create, deploy and debug a backup solution based on MSP360 software. MSP360 enables file or image-based backup/restore for VMs and physical computers, supports all leading public clouds, and allows businesses to create a data protection ecosystem with a minimum Recovery Time Objective and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and management of your backup environment to prevent data loss caused by user mistakes, computer glitches, malicious users, and malware attacks such as ransomware. For details, go to ProSight DPS 360 Backup services.
Cisco's security and remote connectivity technology for small to medium sized companies offer a full range of easy-to-administer security products to let you protect your wired and wireless information system. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your business goals.
ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior-based analysis tools from SentinelOne to guard endpoint devices as well as servers and VMs against familiar and new ransomware variants such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Microsoft SQL Server 2014 includes significant improvements in key areas including speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates transparently across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and onsite services including planning, deployment, administration, remediation, and software development services to help organizations of any size to achieve maximum business value from their SQL Server 2014 investment.
Progent offers customers the services of engineers who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that clients have the right to know that their IT support consultants have accredited testing plus broad practical field experience so that Progent's customers can use Progent's service with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts confers privileges for substantially superior vendor support than is offered to non-certified service providers, enabling Progent to offer customers a higher level of IT support. In other cases, recognized certifications such as CISA or ISSAP for IT security can help enterprise customers to show compliance with regulatory demands by using the assistance of accredited IT professionals.
Progent's Wireless Consulting Services offer a fast, economical way for businesses of any size to deploy, manage and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent's certified Microsoft Office Word and Microsoft 365 Word consultants can provide a broad selection of affordable online consulting services to assist your organization to maintain your current Microsoft Word environment or help you to upgrade to a current release of Office Word. Support offered by Progent's experts include VBA software development, identifying and resolving compatibility issues between various releases of Office Word, integrating Word with different Microsoft Office applications like Excel and Outlook or with third-party platforms and add-ons,network enhancements for dependable. reliable cloud connectivity, security and compliance support, smart phone synchronization, and remote training sessions customized for individuals or groups.
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to design and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of IT tasks for a large array of clients. Every Progent support professional shares a proven set of individual best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This means that you get not just expert technical skills, but also a consultant with proven methods for using computer knowledge to solve actual IT problems quickly.
Progent can help you to evaluate the many subscription options offered with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 so you realize top business value. Progent offers expertise with cross-platform environments that include Windows, macOS, and Linux operating systems. Progent can also assist you to build and maintain hybrid networks that transparently combine local and cloud-based products and services.
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Progent can help small companies to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce hardware expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud networking architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and make sure that you avoid the typical errors small companies make when moving to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and to integrate Apple iOS devices and Android handhelds.
Progent offers two low-cost service packages intended to enable small businesses to receive a professional network security assessment from a premier security consultant. With Progent's External Network Security Inventory Scan, an engineer runs an extensive test of your IT infrastructure from outside your firewalled perimeter to determine possible weaknesses in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a network scan from an authorized computer within your firewall to evaluate the risk to inside threats. The two security inventory packages are configured and executed from a protected external site.
Progent's Citrix-accredited consultants can assist your company to evaluate the strategic advantages of XenServer and other Citrix products, and can help you to design, test, implement, troubleshoot, and support a XenServer solution. Progent can in addition assess your current XenServer deployment and help you to optimize resource utilization, performance, security and compliance, availability, and recoverability.
Small to middle size businesses can now get all the advantages of Operations Manager and also have fast access to Progent's Microsoft and Cisco certified IT consulting experts. With Progent's economically priced IT service packages, mid-size organizations can select a basic co-sourcing service program built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager to provide small company information systems world-class reliability, security and productivity.
ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data.
Progent's Microsoft certified professionals can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the speedy development of advanced business applications that can give your business a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT network. Progent can also help you upgrade from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.
Progent's Microsoft Office and Microsoft 365 experts can assist businesses to integrate Office desktop and Microsoft 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a seamless productivity solution that offers fast return on investment and promotes improved business results. Progent can help your company to interface Microsoft Office or Microsoft 365 applications with each other and with additional core Microsoft platforms including SharePoint, Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent can also help you to fix compatibility issues with different versions of Microsoft Office desktop and offers customized online instruction to individuals or groups.
Progent's certified SharePoint 2019 and SharePoint Online experts can provide affordable remote and on-premises consulting expertise, software development, and technical support services for businesses of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help customers plan and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a cohesive information management solution.
Cisco's PIX 500 firewalls have been discontinued and Cisco might not support these devices. Progent still provides consulting assistance for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you determine if you should adopt more current firewall products available from Cisco. Progent's Cisco-certified specialists can help you plan and implement a smooth upgrade to Cisco ASA 5500-X Series firewalls following leading practices.
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, acts as the heart of Cisco's communications and collaboration portfolio. CUCM and Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating with applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified network consultants offer effective and affordable remote and onsite expertise to assist organizations of all sizes to build and administer CUCM deployments by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum productivity. Progent's consultants can assist with any aspect of Unified Communications Manager configuration and debugging in areas that include integrating Cisco VoIP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN support, deploying ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for high availability, performance tuning, and integration with Exchange Server and Skype for Business.
Progent's Windows consulting experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Remote and onsite assessment and migration support for Windows 10 available from Progent's consultants include Return on Investment analysis, project management, application compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile management and synchronization, teleworker access, data and identity security, automated deployment and management, network infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for network management staff and end users, and post-migration technical help.
Progent offers network services for mid-size companies with 100 to 250 system users. The mid-size company or work group has traditionally been an underserved part of the market for IT support expertise. The overhead and service access models of major third-party support organizations make them excessively expensive for the typical mid-size business or small medium business (SMB), which usually relies on a modest information technology budget with which to support an IT system whose complexity and capability are frequently similar to the networks of far bigger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual network infrastructure and proactive network monitoring, significantly reduces the network support expenses of an SMB while offering the small company with enterprise-level support from certified, IT experts with background in a wide range of midsized business network solutions. If your medium size organization or small business is searching for the quality of IT support appropriate for a medium size office without budgeting enterprise costs, you need Progent.