Progent's Online Expertise for Popular Backup and Recovery Products
Backing up is critical at any level of computing, and dozens of backup/recovery technologies and products are in use to address this need. Solutions can be as simple as the tar and gzip utilities in the Linux/UNIX world or as comprehensive as Microsoft Data Protection Manager for Windows environments. Unfortunately, many legacy solutions are more expensive to maintain and operate than to replace, and many backup products adopted without careful planning fail to deliver the availability and protection a business really needs. Progent's extensive team of IT experts can provide affordable online support to help you manage or deploy popular backup/restore products for all major operating systems and any network topology.
In addition to offering small and mid-size companies ProSight Data Protection Services for low-cost and fully managed cloud backup, Progent can also provide online access to IT engineers with expertise in a wide range of products and technologies for backing up Windows, Apple, and Linux/UNIX servers and desktops as well as laptops, iPads, and smartphones. Progent can help you design, enhance, or troubleshoot backup systems for a variety of architectures including local, edge to datacenter, across premises, cloud-based, or hybrid. In addition, Progent's certified VMware consultants, Hyper-V experts, and Citrix specialists can show you how to follow leading practices to deploy virtualization technology for continuous transparent backup and ultra-fast recovery. Progent can also help you migrate from a legacy backup solution to a state-of-the-art system that can save you money while reducing or eliminating scheduled downtime and accelerating recovery.
Backup products for which Progent can provide consulting and troubleshooting support include:
Barracuda Backup incorporates technology developed by Intronis, a company Barracuda acquired, to provide a flexible backup solution for on-premises, virtual, cloud-hosted, and Software-as-a-Service (SaaS) environments. For disaster recovery, Barracuda supports data replication to the Barracuda Cloud, Amazon Web Services (AWS), or any private site you designate. Progent is a Barracuda partner and can help you design, deploy or troubleshoot a Barracuda backup environment, or Progent can provide end-to-end managed services so you can outsource your entire backup and disaster recovery solution. For more information about Progent's support services for Barracuda Backup, see Barracuda Backup and disaster recovery consulting.
Altaro VM Backup from Hornetsecurity offers onsite backup, offsite replication with WAN acceleration, granular restore, cloud-based management, and automated backup verification. You can backup VMs as frequently as every 5 minutes for an optimize4d Recovery Point Objective (RPO). Augmented Inline Deduplication reduces backup storage requirements and delivers industry-leading speed for backups and restores. Progent is an authorized Hornetsecurity/Altaro partner and can help you plan, configure or troubleshoot an Altaro VM Backup deployment. Progent also offers comprehensive managed services so you can outsource your entire VM Backup solution to Progent's certified experts. To learn more about Progent's consulting services for Altaro VM Backup, visit Progent's Altaro VM Backup consulting and management services.
Hornetsecurity's 365 Total Backup, formerly branded Altaro Office 365 Backup, is a full-featured platform designed for automated backup and fast recovery of all your company's Microsoft 365 mailboxes, Teams Chats, SharePoint sites, OneDrive files, and content on Windows laptops and desktops. Progent is a certified Hornetsecurity/Altaro partner and can provide online and onsite expertise for 365 Total Backup. Progent also offers a fully managed subscription service that uses 365 Total Backup technology to provide a backup-as-a-service (BaaS) solution for protecting Microsoft 365 apps against data loss resulting from human error, system breakdowns, internal malicious activity, and cyber attacks like ransomware. For more information about Progent's support services for 365 Total Backup, see Progent's 365 Total Backup consulting and management services.
Microsoft Azure Backup is a cloud-based subscription backup/restore service optimized for Microsoft workloads. Protected workloads can be in the Azure cloud, in virtual machines, or on physical servers. Azure Backup keeps three copies of your data in three locations in the Azure datacenter and three additional copies in an Azure datacenter in a different geographical area. Backup schedules can be daily, monthly, weekly, and yearly and retention in Azure can be as long as 99 years. After the initial seeding, backups are incremental. To avoid the massive online data transfer that may be required for the seeding process, the initial backup can be performed at your site and then the physical media can be delivered to the nearest Azure datacenter. Features include client-side encryption and compression, off-peak throttling, and application-aware granular recovery (e.g., mailbox recovery for Exchange, database level recovery for SQL, and Item Level Recovery (ILR) for SharePoint). Azure Backup supports System Center Data Protection Manager integration for advanced management and reporting. (Learn about Progent's Microsoft Azure planning and cloud integration consulting services.)
MSP360 (formerly CloudBerry Lab) has developed a suite of affordable backup/restore products that offer file, folder or image-based backup/recovery for virtual and physical machines and allow you to create a data protection solution with a low Recovery Time Objective (RTO) and a fine-grained Recovery Point Objective (RPO). Advanced options include military-grade encryption, in-line compression, flexible retention policy, and custom scheduling. Progent offers remote and on-premises support for the complete line of MSP360 backup products. Progent's ProSight Data Protection Services 360 deliver MSP360 technology as subscription-based managed services, allowing you to outsource your backup system to Progent's experts. These services allow you to store your backups on a public cloud, on your premises, or both. Progent can handle critical tasks such as backup process automation; bulk deployment, configuration, and updates; customized scripting; tracking status alerts; and reporting on storage volume and capacity. For details, check out Progent's MSP360 Backup consulting and managed services.
DoubleTake Software, which has been acquired and rebranded by Carbonite, offers a line of economical products that allow small organizations to protect critical Windows-based applications such as Exchange, Microsoft SQL Server, and SharePoint. DoubleTake products work with Windows Hyper-V and VMware and also support Windows Server clusters to increase network availability and reduce recovery time. DoubleTake Backup lets you perform on-demand recoveries to server hardware that is different from the original server, or between virtual and physical servers. DoubleTake Availability, now called Carbonite Availability, allows you to configure failover clusters without shared storage or geographic restrictions, reducing the vulnerability of Windows-based clustering to single-point failure. For more information about DoubleTake and to find out how Progent can help you deploy and maintain this platform, see Progent's Double-Take consulting services.
Backup Exec from Symantec has evolved for three decades and is among the most popular backup solutions for home and small business environments. The current version of Backup Exec provides disk or tape backup and can restore files, folders, individual emails, or entire servers. Special agents are available for point-in-time recovery of Exchange, Microsoft SQL Server, and Oracle databases as well as SharePoint and Active Directory applications and virtual guests based on Windows Hyper-V or VMware. Backup Exec also supports Linux, UNIX, and Mac clients. An easy-to-use administration console simplifies the process of setting up backups, managing backup policies, performing restores, and deploying virtual machines for fast disaster recovery.
BackupAssist is a low-cost software package for scheduling, managing, and monitoring backups of Microsoft Windows Server and Windows Small Business Server (SBS) products. Designed for small and midsize businesses, BackupAssist allows local or remote backups of complete servers or individual files and supports physical and virtual environments. Supported storage includes Windows-compatible tape, Iomega REV devices, internal or external hard drives and optical disks, NAS and SNAP network storage, and any remote machine that can act as an FTP server. BackupAssist includes a restore console with an easy-to-use search feature for recovering files. Snap-ins are available for Exchange Server, SQL Server, Hyper-V, and Rsync.
HP Data Protector (previously called Openview Storage Data Protector) is an enterprise-class backup/recovery solution that supports physical, virtual and cloud-based environments powered by Windows, Unix, and Linux. Virtual platforms supported include VMware, Windows Hyper-V and Virtual Server, Citrix XenServer, and HP Integrity Virtual Machines. Advanced federated data deduplication reduces storage costs, improves performance and availability, and conserves bandwidth for multi-site architectures. Used in conjunction with the HP StoreOnce backup appliance, Data Protector can deduplicate to any application source, backup server, or target device independent of operating system. With the Granular Recovery Extension (GRE) for SharePoint 2010, Microsoft SharePoint administrators can restore an individual or an entire folder without leaving SharePoint.
CrashPlan offers free entry-level software for on-premises backup as well as a line of affordably priced web service packages for continual or scheduled online backup for Mac, Windows, and Linux environments. CrashPlan is designed primarily for households and small office environments and is especially popular in the Apple Mac market. In a Windows environment, CrashPlan can transparently back up locked and in-use files via Microsoft's Volume Shadow Copy technology. For Mac environments, CrashPlan allows you to back up any networked drives accessible from the Desktop.
Mozy is a web backup service operated by VMware that focuses on the home and small office markets by providing automated online backup and on-demand data recovery for Mac and Windows systems. MozyPro is the advanced version of this online service and offers small businesses centralized management of multiple systems via a web-based administrative console. MozyEnterprise includes Active Directory integration. Mozy is particularly popular in the Mac market and offers an application for iPhone and Android smartphones that allows you to send files protected by Mozy as an email attachment or view any protected files that are in a format supported your smartphone.
Acronis Backup and Recovery is designed as an affordable and easy-to-use solution that provides small businesses with entry-level backup and disaster recovery capabilities for Windows and Linux servers and workstations. Disk-based storage provides fast recovery, and an Online version supports automatic offsite backups. The Virtual Edition of Acronis Backup and Recovery supports major virtualization platforms including VMware vSphere/ESX/ESXi, VMware vCloud Director, Microsoft Hyper-V, Citrix XenServer, and Red Hat Enterprise Virtualization.
Retrospect for Macintosh builds on a 20-year history of affordable Mac backup and now offers network backup of Mac, Windows, and Linux computers. Current versions of Retrospect feature data deduplication to cut storage costs and bandwidth utilization plus cloud-based storage capability for any Internet-connected storage configured for WebDAV access. A 64-bit Mac client supports OS X and provides enhanced security with 256-bit AES encryption, reportedly doubles the performance of previous versions, and allows users to run on-demand backups from their desktops. Integrated Growl notifications alert users when backup operations are initiated or finished.
Time Machine is an automatic backup utility included with Apple's Mac OS X from the Leopard (10.5) version onward and works with Apple's wireless Time Capsule device as well as with directly-connected hard drives or partitions. Time Machine transparently archives hourly backups for a day, daily backups for a week, and weekly backups for as long as there is space. When the backup volume is full, Time Machine automatically deletes the oldest weekly backup. In order to conserve storage and bandwidth, Time Machine copies only files that have changed since the last backup. Users can perform point-in-time system recovery or file-level recovery.
VMware Data Recovery (VDR) is VMware's first-generation backup solution for small businesses. A VDR backup appliance supports up to 100 virtual machines (VMs), operates transparently, and offers deduplication to remove redundant data. Integration with VMware vCenter Server enables centralized scheduling and allows virtual machines to be backed up when they are moved using VMware VMotion or DRS. Backups can be stored on any virtual disk supported by VMware ESX/ESXi including storage area networks (SANs), network attached storage (NAS) devices, or Common Internet File System (CIFS) based storage such as SAMBA. vSphere Data Protection (VDP), which replaces VDR, is a backup/recovery solution based on EMC Avamar technology. VDP offers more efficient deduplication and permits agentless VM backup.
For enterprises environments, Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant and VMware NSX network virtualization expert to help plan, configure and manage a secure, world-class disaster recovery/application mobility solution for private cloud and hybrid-cloud deployments.
Solaris FLARs backup/restore technology allows you to create system snapshots known as Oracle Solaris Flash archives (FLARs). These snapshots can include the operating system, updates, and application software. Oracle Solaris FLARs can be rapidly deployed or restored to any server as long as it has the same processor architecture. Because of the speed with which they can be deployed, FLARs are a popular way to install Oracle Solaris from a pre-built image as well as for implementing patches or performing disaster recovery. Current versions of Oracle Solaris support the ability to install from a ZFS Flash Archive as well as a UFS FLAR.
How Progent Can Help You Maintain or Create a Backup/Restore Solution
Progent's nationwide team of online support engineers includes consultants with expertise in Windows, Linux/UNIX, and Mac environments and familiar with popular backup applications and services, including many legacy products which no longer have vendor support. Progent can help businesses of any size objectively evaluate the effectiveness of their existing data protection solution, provide technical support for their current system, build the business case for moving to a new platform or modifying their backup architecture or procedures, and plan and manage upgrades or migrations. Progent can provide the services of world-class network experts, such as Cisco-certified CCIE engineers, to help you build and maintain an efficient network infrastructure for your backup/restore solution, and also offers the help of certified CISSP-certified cybersecurity consultants and disaster recovery/business continuity planning experts to help you design a backup/restore solution that meets your business needs and stays within your IT budget.
Support for Migrating to a New Backup/Restore Solution
Because of the diversity of technologies involved in various backup/recovery products, many of them proprietary and/or outdated, moving to a new system can be complex and requires the breadth of knowledge available only from an IT support firm with extensive experience in a wide variety of platforms. Progent has the experience and technical scope needed to help clients understand the technical risks and business benefits of migrating to a new backup platform and can help you plan and execute a move to a solution that adds significant business value to your information network. Progent's experience with mixed-platform environments can be especially helpful for companies whose backup systems have evolved piecemeal over the years or who are undergoing consolidations, acquisitions, or operating system upgrades.
High Availability Solutions Supported by Progent's Experts
Progent's certified consulting experts can assist your company to create a cost-effective, fault-tolerant network that resolves critical problems encompassing a broad range of networking solutions and processes including:
Business Continuity Planning
Progent's disaster recovery planning engineers can show you how to design a disaster recovery plan so you can restore network functionality in case of an IT network catastrophe. Progent can help you to develop a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized professionals can also help you create an affordable, zero-downtime network solution that takes into account reliability issues covering a wide array of network technologies and processes. To read more, go to Workplace Recovery Consulting.
CRISC-Certified Network Risk Management
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to validate a consultant's ability to plan, implement, and maintain IS controls to mitigate risk. Progent offers the services of a CRISC-certified engineer to assist you to create and execute a business continuity or disaster recovery plan that follows leading practices promoted by CRISC and crafted to match your organization's risk tolerance, business objectives, and budgetary guidelines. To find out more, visit CRISC-Premier IT risk management specialists.
Windows Server 2019 High Availability Failover Clustering
Windows Server 2019 incorporated important improvements in scale, throughput, management, security and compliance, app compatibility, Linux support, Kubernetes networking, and hybrid combinations of on-premises and cloud assets. Headline enhancements of Windows Server 2019 include Windows Admin Center for centralizing the management of hybrid local/cloud-hosted deployments, System Insights for taking advantage of modern predictive intelligence to manage on-premises networks, Windows Defender ATP Exploit Guard for host-intrusion prevention, container orchestration using Kubernetes, Cluster Sets for building and administering large high-availability scale-out clusters, and Microsoft's Storage Migration Service for streamlining the upgrade process from legacy releases of Windows Server. For more information, visit Windows Server 2019 Fault-tolerant Failover Clustering Consulting.
Microsoft Windows Server 2016 Disaster Recovery
Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy a DR solution based on Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard equipment, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, economical deployment of a failover cluster quorum arbitration point. For more information, go to Windows Server 2016 Disaster Recovery and Business Continuity Help.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
NetApp MetroCluster High Availability and Disaster Recovery Platform
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters that are up to 185 miles away from one another. Progent can provide the skills of a NetApp MetroCluster expert who can help your business to design, deploy, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by delivering help with procedures such as assigning disk pools, arranging aggregate layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery system to show adherence with industry standards and government mandates.
Network Load Balancing
Progent provides fault tolerant load balancing support covering system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. Non-stop load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2003 and 2008 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP. To read more, go to High Availability Load Balancing.
Progent's Data Center professionals can show you how to find fault-tolerant data centers that meet the specific needs of your company. High availability colocation sites are especially attractive to small and mid-size companies due to of their affordability and simplified logistics in comparison to taking a do-it-yourself approach. Trying to build an in-house data center with even a basic level of fault tolerance is too costly for most small businesses. Progent can help you reap all the advantages of 24x7 colo centers by offering a full array of engineering and maintenance services. To read more, visit Non-stop Data Centers Expertise.
24x7 Branch Office Connectivity
Progent's inter-site connection consultants can help companies create non-stop multi-site connectivity by means of redundant networks featuring automatic failover. Progent's Cisco-premier CCIE network engineers can design and deploy fault-tolerant Inter-office networks based on fault tolerant EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over can provide affordable non-stop interoffice connectivity. For details, visit Non-stop Inter-office Networking.
24x7 Internet Connections
Progent's Cisco-authorized network professionals can help you create an economical, fault tolerant Internet configuration architecture that can deliver non-stop Internet connectivity through a broad range of high availability Internet access solutions including non-stop BGP, automatic fail-over, and multiple Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to help you apply the most up-to-date technology for high availability Internet connections to create an economical, fully redundant Internet interface with automatic failover and other features to create zero-downtime Internet availability. For more information, see 24x7 Internet Access Architecture.
System Center Data Protection Manager Data Recovery Consulting and Support Services
Progent's certified Microsoft System Center Data Protection Manager support professionals can help your company to create a practical workplace recovery strategy, implement a cost-effective fault-tolerante network infrastructure, install a Microsoft System Center Data Protection Manager-powered recovery solution, thoroughly test your DPM system, educate your administrative personnel or regular service providers how to manage SCDPM, or provide extensive information technology support outsourcing including off-site hosting of SCDPM machines in Progent's secure data center. To find out more, go to System Center Data Protection Manager (SCDPM) Consulting.
Barracuda Backup On-premises and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed physical storage device manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your existing storage infrastructure. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting support services to assist your business to design, configure, operate and troubleshoot a backup and disaster recovery system based on Barracuda technology. For details, see Barracuda Backup and disaster recovery consultants.
ProSight DPS Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup provides small and mid-size businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted environments and also supports cost-effective backup to Azure storage. Progent is a certified Hornetsecurity Altaro partner and offers a broad range of online or onsite consulting services to assist you to plan, install, optimize and debug a modern backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology. To read more, see Altaro VM Backup consulting.
ProSight DPS 365 Total Backup Solutions for Microsoft 365
Microsoft 365 offers rudimentary archiving but does not include native support for key data protection capabilities such as Exchange Online backups or long-term point-in-time recovery for OneDrive or SharePoint. Hornetsecurity's 365 Total Backup (formerly branded Altaro O365 Backup) delivers a full-featured platform for automatic backup and rapid restoration of all your company's M365 mailboxes, Microsoft Teams Chats, SharePoint sites, OneDrive files, and content on Windows endpoints. Progent is an authorized Hornetsecurity/Altaro partner and offers ProSight Data Protection Services (DPS) 365 Total Backup to provide comprehensive management services for Hornetsecurity's 365 Total Backup product. ProSight DPS 365 Total Backup delivers a low-cost backup-as-a-service alternative that defends M365 components against data loss resulting from user or software mistakes, malicious deletion, and cyber attacks like ransomware. To read more, go to ProSight DPS 365 Total Backup services for Microsoft 365.
Fully Managed Cloud Backup: ProSight Data Protection Services ECHO
ProSight Data Protection Services ECHO from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services ECHO automates and monitors your backup activities and enable fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services ECHO can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS ECHO to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services ECHO managed cloud backup and recovery.
ProSight DPS 360 Backup Solutions
Progent's data protection experts can assist your company to design, implement and debug a backup/restore solution built around MSP360 software. MSP360 enables file/folder or image backup/recovery for virtual machines and physical machines, supports all popular public clouds, and allows businesses to create a data protection ecosystem with a low RTO and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup environment to prevent data loss caused by user miscues, system glitches, ill-intentioned insiders, and external assaults like ransomware. To read more, go to ProSight DPS 360 Backup services.
Consulting for Double-Take Solutions for Backup
Double-Take offers a selection of products intended to provide small and midsize businesses a variety of affordable solutions for replicating and recovering vital applications including Microsoft Exchange Server, SQL Server, Blackberry, and Microsoft SharePoint. Progent's business continuity planning experts have in-depth experience incorporating Double-Take Software products into small business information systems to achieve an advanced state of availability and business continuity readiness at an affordable price. To learn more, visit Consulting for Double-Take Solutions for Backup.
Why Pick Progent for Disaster Recovery/Business Continuity Planning?
Because Progent is a Microsoft Certified Partner and provides professional application consulting for a broad variety of business applications, Progent can assist clients to find comprehensive IT solutions that optimize the business value of your network. As a Registered Partner with Cisco, Progent offers the expertise of certified consultants and specialists with expertise in designing, implementing and managing infrastructure environments built on Cisco technology. The breadth of Progent's technical experience and Progent's appreciation for the needs of small companies make Progent a great resource for building and running a cost-effective, high-availability network.
How You Can Contact Progent's Consultants for Business Continuity Solutions Support
In order to contact Progent about engineering assistance for disaster recovery planning, phone