Enlarging your at-home workforce can have a major impact on IT architecture, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Mission Viejo company to select the right technologies and follow leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services ranging from on demand expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Mission Viejo, California organizations to with any aspect of creating a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security and compliance, data protection solutions, and streamlined management.

Data Protection Solutions for Remote Workers
Data Protection involves backing up and restoring critical information so as to prevent data loss and minimize recovery time and effort in case of storage system problems due to equipment breakdowns, programming glitches, user error, cyber attack, or other causes. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid networks that combine local data centers, public clouds, and an at-home workforce.

  • Backup/Restore strategies for an at-home workforce must address diverse types of personally owned endpoint devices. Progent offers quick remote access to experts familiar with a broad array of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Leading backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect data distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud storage and includes fine-grained recovery and unified management.
  • Disaster Recovery/Business Continuity strategies typically anticipate circumstances that require a quick switch to telecommuting. Progent's senior disaster recovery planning experts and business continuity specialists can help your business to develop, document and test a DR/BC strategy that addresses the logistics of moving to an at-home workforce.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Mission Viejo, California company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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  • Online Technical Support System Center 2016 and SSRS Reporting
    Online Help System Center 2016 Service Manager

    Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

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    Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.

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    Progent can assist small and medium-size businesses to deploy IP voice solutions to provide their at-home workforce the benefit of seamless extensions of the corporate phone infrastructure.

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    Besides offering access to Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, administration help, migration assistance, and one-on-one or group webinar training customized to meet your specific requirements. Progent's consultants also can show you how to integrate and maintain a secure, robust server and communications foundation to support your ERP, MRP and accounting applications.

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    Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a broad variety of remote services to assist you to design, program, test, deploy, manage, and troubleshoot applications based on any release of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can help you to move your current Excel applications to the newest versions of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Android smartphones and tablets, and resolve compatibility problems between different releases of Excel. Progent can provide as-needed support to clients who need a quick solution to a specific problem associated with Office Excel and Progent also offers full project management services for migrating or developing line-of-business applications built on Office Excel. Progent's cost-effective webinar training classes for Excel can be custom tailored to meet the special requirements of individual users or groups.

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  • 24x7x365 Microsoft System Center Operations Manager On-site Technical Support
    Operations Manager Network Consultant

    Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, optimizing and fixing SCOM environments and can provide companies of any size advanced remote or onsite consulting support for SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or on-premises technical support to help you to remediate critical issues uncovered by SCOM 2012.

  • Azure migration Design Firm Microsoft Azure enterprise hybrid cloud solutions Consultant
  • Best Cisco CCIE Online Outsourcing Technical Support Cisco Firewall Network Architect

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    Remote continuous monitoring, automated alarms, and actionable analytical reporting are crucial to maintaining the health of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management solutions have advanced so far that companies of all sizes can afford a level of protection that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options delivered as low-cost service packages designed to assist your company to detect and fix a an array of network problems before they can hurt your business.

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  • Cisco Voice over IP Consulting Support Cisco NSS2000
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  • Consultant SPS 2010 Technical Support Services SPS 2010
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  • Windows Server Essentials Migration Specialists
    Microsoft Windows Server 2012 R2 Essentials Professionals

    Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile platform that allows small organizations to transition from the older physical in-house datacenter to the contemporary hybrid computing paradigm that includes local and cloud-hosted resources. Progent's consultants can provide cost-effective online consulting and troubleshooting for Windows Server Essentials. Progent can assist you to evaluate the potential productivity and cost benefits of migrating to Windows Server Essentials and implementing a hybrid on-premises/cloud-based model for your network environment. Progent can provide full-service project management to help you plan and carry out a smooth move to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. Progent also offers as-needed consulting, technical support, and customized training.

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  • Firepower Management Center Remote Troubleshooting Firepower Support

  • Consulting Private Cloud Solutions
    24/7 Engineer Virtual Machine Hosting

    Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size company's production servers in a solution that delivers the highest level of dependability and expandability and is also easy to migrate to any data center. ProSight Virtual Hosting services are based on mature virtualization platforms that allow small companies with multi- platform environments to economize significantly on the costs of capital investments, system maintenance, and network management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor flexibility.

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  • NetApp Clustered Data ONTAP Professional
    NetApp Disaster Recovery Engineer

    NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with synchronous replication to provide fast, zero data loss disaster recovery (DR) between datacenters that are up to 300km apart from each other. Progent's roster of veteran network consultants can assist you to plan, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your functional needs and IT budget. Progent can make sure you follow leading practices for installing your MetroCluster environment by delivering help with procedures such as assigning disk pools and shelf IDs, determining plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, designing a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to show compliance with information assurance standards and government requirements.

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    Microsoft Dynamics GP/Great Plains software offers analytics and reporting features that let you monitor all business processes, sales and spending, and sales patterns with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can help you design reports that allow you to understand your business more completely, converting uncooked data into valuable management information. Progent is able to improve your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to offer specialized business application development and eCommerce solutions that work seamlessly with Dynamics GP.

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    Progent's certified security staff can show you how to safeguard your Mac network through expert services such as performing security tests, clean up after virus and worm attacks, setting up firewalls, integrating safe remote and mobile connectivity, deploying monitoring programs for defense against viruses, spam, and malware, and developing a company-wide security strategy appropriate for the particular goals of your corporate information system.

  • Microsoft Certified Windows Server 2008 BranchCache Consult Windows Server 2008 R2 Support Outsourcing
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  • Microsoft SMS Remote Support Remote Troubleshooting SMS Server Upgrade
  • Microsoft SharePoint Server 2013 Consulting Expert Microsoft Certified SharePoint 2013 Remote Support Services
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  • Mission Viejo Offsite Workforce Backup Solutions Consulting Services
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    Progent provides nationwide remote help and troubleshooting services for companies that run UNIX or Linux networks or whose IT systems include a mix of UNIX/Linux and Microsoft technology. Online network consulting provides optimum return for your information technology budget by preserving user productivity and shortening the hours billed for computer analysis and repair. Sophisticated remote access utilities and skilled service specialists and consultants combine to enable Progent to solve the majority of network issues without wasting time and expense by going to your location. In most of situations your IT problems can be dealt with over the phone or via a mix of telephone support and remote access. Progent can offer the services of Cisco CCIE network engineers and CISA premier security specialists to assist with the most challenging network problems.

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  • Network Security Auditor Symantec VPN Symantec Security Network Security Test
  • Offsite DPM Managed Backup Service Professional Support and Help Microsoft DPM 2010 Backup Service
  • Offsite Workers Data Protection Online Support Remote Workforce Data Protection Remote Consulting

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    Progent can help small and mid-size businesses to design, implement and troubleshoot the infrastructure for offsite workers.

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  • Server One-On-One Training
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    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Medium-size companies who utilize familiar independent service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity.

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    Progent's Citrix-certified consultants can help your company to understand the business advantages of XenServer as well as other Citrix platforms, and can assist your IT organization to plan, validate, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your existing Citrix technology environment and show you how to optimize resource utilization, performance, protection, uptime, and disaster recovery.

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    Progent offers a variety of IT service packages for small businesses. These information technology outsourcing and server monitoring services are built around the proactive problem solving abilities of Operations Manager 2007, a state-of-the-art network and system support software platform that monitors the availability, performance, and safety of your network and identifies incipient troubles before they can disrupt your network. With Progent's affordably priced IT service packages, small organizations can select a basic co-sourcing service program built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package.

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    For help creating, enhancing, or repairing applications for Microsoft Windows, any version of Linux, or the Web, Progentís expert team of program developers, database designers, and software project managers can help ensure you get the project done on schedule and within budget. Progent's seasoned application developers offer cost-effective and efficient remote consulting for projects as small as writing VBA macros for Excel or as large as developing mission-critical database applications based on SQL Server ,Oracle, or MySQL.

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    System Center Configuration Manager automates software provisioning across multiple sites, streamlines compliance settings control, inventories network resources, guards against corporate data leakage, performs health reporting, enables secure end-user self service, and offers a common control mechanism for managing mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration experts can help your organization with any facet of planning, installing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid environments.

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  • Microsoft Expert Setup and Support SharePoint 2019 Information Rights Management
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    Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable remote and on-premises expertise, software development, and troubleshooting services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist customers design and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud components into a cohesive information management system.

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  • ProSight Virtual Server Private Cloud Hosting Specialists
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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small organization's production servers in an environment that delivers the maximum degree of availability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting options are based on mature virtualization platforms that enable small companies with multi- platform environments to economize significantly on the expense of capital equipment, system maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor flexibility.

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    Progent provides consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall appliance that fits your security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.

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