Enlarging your remote workforce may have a major effect on network architecture, cybersecurity, and company workflows. Progent has 20 years of experience helping businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your St. Paul organization to select the right tools and follow leading practices in creating and maintaining a secure virtual solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services ranging from as-needed guidance for getting you past challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help St. Paul, Minnesota companies to succeed with any facet of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Data Protection Solutions for Telecommuters
Data Protection covers saving and restoring vital information in order to avoid data loss and reduce restoration time in the event of storage failures due to hardware issues, software glitches, human error, cyber attack, or any other reason. Reliable data protection strategies can be particularly difficult to design and manage in hybrid environments that incorporate in-house data centers, cloud resources, and at-home workers.

  • Backup/Restore strategies for at-home workers must address diverse types of user-owned endpoint devices. Progent offers fast remote help from consultants knowledgeable about a broad range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iPads and smartphones. Popular backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up resources spread across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes granular recovery and unified management.
  • Disaster Recovery/Business Continuity plans often anticipate circumstances that call for a temporary changeover to a work-at-home environment. Progent's expert disaster recovery planning experts and business continuity specialists can assist your business to create, document and test a DR/BC strategy that addresses the logistics of moving to telecommuting.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your St. Paul, Minnesota company, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Progent's Juniper Networks-authorized network engineer can assist your company to plan and deploy Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and upgrade smoothly from outdated equipment to current versions. Progent's Junos OS engineers can also provide support for Juniper's premier network operating system to enable you to simplify the administration and improve the protection of your Juniper VPN devices and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations maintain networks that incorporate a combination of Juniper's software platforms.

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    Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and powered by technology originally developed by Connectix, delivers the performance needed to carry out hardware reduction, application migration, and server isolation projects via virtualization techniques in an enterprise-class IT network with high scalability, manageability, and availability. Microsoft has targeted Virtual Server at businesses wishing to enhance operational efficiency in application programming and piloting, upgrading from legacy mission-critical applications, and server consolidation. Progent's professional Virtual Server experts can help your company to evaluate and integrate MS Virtual Server 2005.

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    Progent can provide cost-effective remote and onsite consulting to assist companies to move any portion of their core IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable the use of Google's cutting edge AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness assessment, architectural design and review, pilot testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security strategies.

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    Before Progentís Microsoft Operations Manager solution, network problems were approached reactively, after workers complained about them. With the help of proactive, automated warnings and trend analyses created by Microsoft Operations Manager, Progent can now anticipate network troubles before they grow to be critical enough to impact network uptime. Thanks to MOM, Progent can deal with looming problems before clients know that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class availability, safety and productivity.

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    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats.

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    Progent can deliver in-depth remote support for all major technologies associated with small company IT systems and offers a variety of vital, as-needed support services such as a part-time Chief Information Officer to provide senior-level IT design and budgeting capability, a Call Center for help desk services, 24x7 server monitoring, spam and email-borne virus filtering as a managed service, project management help for major projects such as site relocations orOS upgrades, Cisco-certified experts for designing high-performance and robust network infrastructure, security engineers to verify information protection and compliance, disaster recovery experts to help design business continuity plans, and software developers to write, customize, or repair mission-critical application programs.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical assets that power your network environment. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity.

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    Progent's Cisco-certified CCIE network infrastructure consultants can assist your business to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone expertise, and CUCM/CallManager software support.

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    Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to every client. The discipline of documenting and organizing service activity results in more effective support and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.

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