Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless PDAs were once among the most popular products for achieving anytime-anywhere connectivity to email, scheduling, web applications, and other vital business information. Progent offers Bakersfield, California businesses the expertise of BlackBerry-certified professionals who can assist companies to manage existing BlackBerry environments or transition efficiently to a current mobile solution.
As the complexity of small business networks has increased, and as the need for world-class protection, reliability, and recoverability has grown to be the norm for businesses regardless of size, successful integration and support of RIM BlackBerry solutions has grown increasingly challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and shared databases, small businesses often resort to external support professionals who specialize in BlackBerry integration and maintenance.
Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry technology expert and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of experience, coupled with Progent's proven online support capabilities, gives small businesses an economical solution for incorporating BlackBerry products productively into their business information network.
Progent's engineers can help your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined administration tools so you can monitor and control BlackBerry devices across your business, recommend security policies that are right for your company, customize wireless applications, and make sure that your IT network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored rapidly and thoroughly.
Consulting Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of BlackBerry devices, offering a single platform for handling key tasks such as device installation, upgrades, and retirement and providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry users and supports over-the-air synchronization.
BES Server offers a wealth of data protection options starting with advanced encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits great flexibility in selecting levels of security to meet the specific needs of your mobile environment. Progent's BlackBerry authorized consultants can assist your company to select advanced security functions and activate them wirelessly. Samples of these over-the-air configurable security features are:
- Lock down a BlackBerry smartphone
- Erase information from a lost device
- Lock out Bluetooth
- Enable internal defenses against malware
BlackBerry Enterprise Server also offers flexibility in determining ways to keep BlackBerry users from installing or executing unsecure or prohibited applications. Progent can help you to choose blocking techniques like:
- Specify exactly what applications are allowed on the device
- Prevent external software from using non-volatile memory on the BlackBerry smartphone
- Select what functions third-party software can access on the BlackBerry smartphone
- Limit the types of access external applications running on the BlackBerry smartphone can initialize
- Block all third-party applications from being installed or executed on the device
How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from resolving synchronization problems to designing wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their associated skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters, changing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can in addition assist your business to troubleshoot a wide array of issues concerning synchronization, device detection, email reconciliation, web access, mobile connectivity, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.
As a top innovator in delivering nationwide remote support for small office IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support expenses at a minimum and, by solving problems promptly, improves the productivity of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone clients, activating passwords, implementing wireless program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.
Progent's BlackBerry-certified engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help your company to select and install appropriate security configurations.
Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and maintaining one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports based on SNMP data.
Progent's BlackBerry expert can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
Call or Email Progent to Get Help from a BlackBerry-Qualified Specialist
To get in touch with Progent about consulting help for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.