Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were once one of the most popular products for maintaining location-independent access to email, scheduling, web-based applications, and other critical business data. Progent offers Bakersfield, California businesses the services of BlackBerry-premier consultants who can help organizations to maintain existing BlackBerry deployments or transition smoothly to a modern smartphone platform.

As the complexity of small business IT technology has expanded, and as the demand for world-class security, reliability, and disaster recovery has become the standard for companies of any size, effective integration and maintenance of BlackBerry solutions has grown more difficult. To handle issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small businesses often resort to outside support firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small businesses to plan, manage, and repair BlackBerry-based environments affordably and efficiently, doing away with the need for an in-house BlackBerry technology expert and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of experience, coupled with Progent's efficient online service delivery capabilities, gives small companies a budget-friendly alternative for incorporating BlackBerry technology seamlessly into their IT system.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, configure streamlined administration tools to enable you to track and control BlackBerry devices across your company, define security policies that make sense for your company, customize wireless applications, and ensure that your network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored quickly and thoroughly.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and support of RIM BlackBerry smartphones, providing a centralized solution for controlling critical tasks such as device installation, upgrades, and deactivation and offering a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server features a wealth of data protection capabilities beginning with advanced encryption of information sent between a BlackBerry smartphone and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also allows great flexibility in selecting levels of security to meet the special requirements of your company's environment. Progent's BlackBerry authorized engineers can assist your company to choose advanced security functions and enable them remotely. Samples of these wirelessly selectable security settings are:

  • Disable a device
  • Erase data from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth
  • Enable internal defenses against malicious attacks

BES Server also offers flexibility in selecting ways to keep users from loading or running unsafe or prohibited code. Progent can assist you to choose protective techniques like:

  • List exactly what programs are permitted on the device
  • Block third-party software from using persistent storage on the BlackBerry device
  • Select which functions external software can access on the smartphone
  • Restrict the kinds of connections third-party software running on the BlackBerry device can initialize
  • Prevent all external applications from being installed or executed on the BlackBerry device

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to architecting wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to select and implement sensible security options.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry engineer has support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, install the MDS and IM, deploy access control lists, control Exchange data flow, generate, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, troubleshoot, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements assessment, system architecture, roll-out strategy and implementation, performance tuning, design of a high-availability environment, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a mobile wireless environment that meets your IT budget and supports your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, assist your organization to determine which management approach and hardware products meet your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make informed decisions concerning options for software editions, processors and storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry expert can help your company to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to perform network-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to get in touch with Progent about technical support for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.