Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Bakersfield
ProgentProgent's consulting support for IT service firms in Bakersfield California enables you to offer your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless augmentation of your regular IT services group. These services can ease the way for you to add to your client base, fill out your service portfolio, create happy customers, and improve your profits.

Progent's nationwide team of network engineers, desktop support technicians, network admins, and data security consultants have worked as transparent adjuncts to the IT staffs of some of the country's largest IT service businesses. Progent's range of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is a network consulting company with two decades of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered online technical assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms features transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your instructions to deliver your customers support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is fundamental to an efficient IT Call Center. But enterprise-grade ticketing platforms are not just costly to license and staff, but also challenging to configure and maintain. Small or niche IT support firms rarely have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features offered with Progent's Call Center and ticketing program allow your IT service firm to expand your support volume, the diversity of technologies your business can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite support in major metro areas is available throughout the country at additional cost.
  • You keep full control of your customers and invoicing.
  • Your clients enter requests through your custom branded web portal, an 800 phone number, or by directing a request to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows you to become a single source for practically all technical guidance and troubleshooting your customers may require. You can build your team and strategic IT skills steadily without having to decline opportunities due to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal support group, under your coordination, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Documentation: Progent uses an advanced service reporting platform to make sure all IT services delivered are thoroughly described. This allows you to shift service assignments to in-house consultants once you have sufficient staff and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and safely accept more jobs beyond your main areas of excellence and serve additional geographies without the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum network service provider by offering more services to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can be a dependable resource for expanding your IT support business.
  • Rapid Escalation: With a sizable roster of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Efficient online support cuts costs while delivering quick solutions.
  • Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Bakersfield, California Businesses
Progent's seasoned roster of certified consultants and technical experts can provide Bakersfield, California companies a wide range of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Consulting Support for IT Service Providers in Bakersfield, California
For more information about Progent's reseller support for network service firms in Bakersfield, California, call 1-800-993-9400 or refer to Contact Progent.