Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Bakersfield
Progent's consulting services for network service firms in Bakersfield California enables your company to offer your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless augmentation of your regular IT services team. These services can put you on the fast track to add to your revenue, expand your service catalog, create happy clients, and improve your profits.
Progent's team of network engineers, desktop integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as seamless expansions to the support groups of some of the world's largest IT service businesses. Progent's breadth and depth of expertise allows you to broaden the capabilities of your IT support business, and Progent's transparency lets you elevate and preserve your branding.
Progent is an IT support firm with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network experts of any private computer support company in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)
Providing Progent's Services Under Your Branding
Progent's reseller program for network service organizations offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and works under your direction to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who require 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an effective service desk. But modern ticketing platforms are not only expensive to acquire and staff, but a hassle to set up and manage. Smaller IT service companies rarely have the required budget or personnel. Progent's Call Center and ticketing program offers IT support firms a practical way to retain their custom branding while providing their customers responsive desktop support backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing services enable you to increase your physical and virtual support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT service companies include:
Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows you to act as a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies at your own pace without having to decline opportunities due to a gap in in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Bakersfield, California Businesses
Progent's seasoned roster of certified consultants offers Bakersfield, California businesses a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:
Find Out More About Progent's Consulting Program for Network Service Firms in Bakersfield, California To learn more details about Progent's reseller program for network service firms in Bakersfield, California, call 1-800-993-9400 or visit Contact Progent.