Bakersfield Consulting Services for Network Support Firms
Transparent Short-Term Support Team Assistance
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Bakersfield
Progent's consulting services for IT service firms in Bakersfield California enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless augmentation of your regular network services group. These services can help you add to your client base, flesh out your service catalog, satisfy your clients, and increase your bottom line.
Progent's team of network engineers, desktop support technicians, IT administrators, and data security consultants have acted as seamless extensions to the support staffs of some of the country's largest IT support businesses. Progent's range of expertise enables you to add to the capabilities of your IT service business, and Progent's transparency helps you promote and preserve your branding.
Progent is a network support firm with 20 years of background providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (See testimonials from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of professional services. Progent invoices your firm directly and works under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for customers who require access to 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing platforms are not just costly to license and staff, but difficult to set up and manage. Small or niche IT service firms seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to retain their own branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution allow you to expand your support workload, the diversity of technical issues your business can take on, the number of locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT support organizations include:
- Progent's online desktop support group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
- Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at additional cost.
- Optional onsite support in major metros is offered throughout the country at additional cost.
- You have complete control of your customers and billing.
- Your clients enter incident reports by means of your custom branded Internet portal, a toll-free phone number, or by sending a request to your dedicated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to act as a sole source for practically all technical guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without having to decline new business due to a lack of expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless supplement to your in-house IT service team, under your management, and invoices your firm rather than your client.
- Granular Billing: Progent charges by the minute to minimize expenses.
- Extensive Service Documentation: Progent uses an enterprise-class documentation platform to make sure all services delivered are thoroughly documented. This makes it easy for support group to transfer account assignments to internal consultants once you have enough staff and appropriate skill sets.
- Safely Expand Your Service Practice: You can quickly and efficiently take on more jobs outside your main areas of expertise and serve new geographies without assuming the risks associated with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive network service provider by offering more services to more customers using your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT support business.
- Rapid Problem Escalation: Thanks to a large team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
- Keep Your Customers Happy: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
- Remote Technical Support Professionals: For 20 years, Progent has provided remote IT support from Help Desk support to advanced consulting. Efficient online service saves money while delivering quick solutions.
- Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Bakersfield, California Businesses
Progent's seasoned team of certified consultants can deliver Bakersfield, California businesses a wide range of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Customization
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Support
- Work from Home Support Services
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Troubleshooting
- Cybersecurity Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Tech Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtual Server Automation
- Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- BYOD Integration
- Apple iPhone Integration
- Android Phone Management
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Setup
- Wi-Fi Site Surveys
Find Out More About Progent's Consulting Program for IT Service Providers in Bakersfield, California For additional details about Progent's reseller program for network service organizations in Bakersfield, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Custom Application Development Company
Accounting System Development
For custom application development, Progent can supply programming experts to produce business software in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Internet Information Services to build custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent can provide experts in a wide range of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Proxim Wireless Case Study
Wireless Case Study
Progent delivered a wireless networking solution that enabled a school to increase efficiency and eliminate the ongoing expense of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for interfacing separate locations up to 2.5 miles apart and can extend to even greater ranges. This wireless solution offered improved bandwidth and reliability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it offered immunity to outside interference.
Microsoft Operations Manager IT Services
24x7 On-site Technical Support MOM 2007
Progent provides a variety of network service packages for small organizations. These information technology outsourcing and server monitoring solutions are built around the anticipatory problem solving abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art server and system management product that monitors the reliability, throughput, and security of your network and isolates potential problems before they can bring down your system. With Progent's economically priced IT support packages, small organizations can choose a simple co-sourcing service program based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package.
Remote Monitoring and Reporting Network Consulting
System Center Operations Manager Support Outsourcing
Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, enhancing and troubleshooting SCOM environments and can provide organizations of all sizes expert online or onsite consulting support for SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or onsite technical support to help you to fix critical problems detected by System Center 2012 Operations Manager.
Network Consultant Cisco Firesight
After Hours Cisco Firepower integration Consultants
Cisco's Firepower NGFWs Firewalls deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and offer centralized management and automation of modern cybersecurity features like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to design and carry out a smooth migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's security services to create and centrally manage network ecosystems that include local offices, data centers, private clouds and public clouds.
Solaris Consultant Services
Solaris Consult
Progent's Sun Solaris platform consulting services provide small businesses and software developers help with managing and maintaining Sun Solaris environments that coexist with Microsoft-based networks. Progent can give your organization contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise provides you with an easy one-stop consulting firm to help you build and maintain a secure and robust cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Microsoft Exchange 2013 Integration Support
Microsoft Exchange Server 2007 Help and Support
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting messaging systems for clients in the and across the U.S. Progent provides economical Microsoft Exchange Servers consulting services to make sure that your email environment offers security, high availability, easy access for off-site and mobile users, time-saving administrative utilities, and productive integration with telephony. Progent provides expertise and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010, Exchange 2007 Server, Exchange 2003 Server, and Microsoft Exchange 2000. Progent can also assist small or medium businesses to upgrade to MS Exchange 2016 Server or Exchange 2013 Server.
Wireless Link Support Outsourcing
Wireless Link Support
Progent's wireless consultants can help small companies design, select, pilot, configure and maintain protected building-to-building wireless bridging products that integrate transparently into your existing network while offering a degree of security that equals or exceeds wireline interfaces. Progent provides expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you identify and install the wireless link solutions that match your company requirements.
After Hours Windows Education
Server Education
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Medium-size businesses who work with familiar freelance service providers or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and efficient.
DoubleTake Carbonite Backup and Restore Online Troubleshooting
Award Winning Network Consulting Double-Take Backup
DoubleTake/Carbonite Software offers a selection of products designed to deliver small and midsize companies a range of affordable solutions for backing up and restoring vital applications such as Microsoft Exchange, SQL Server, Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning experts have extensive backgrounds incorporating DoubleTake/Carbonite technology into small business IT networks to create an advanced level of availability and disaster recovery capability at an affordable cost.
24/7 Consulting Services Lync Server 2013 and Cisco UC
Immediate Lync Server 2013 and Active Directory Consultants
Progent's Microsoft-certified consultants can help you to evaluate the value of Microsoft Lync Server for your environment and can assist you to plan and execute a rollout of Lync Server 2010 that centralizes the control of Instant Messaging and Presence and improves the productivity of your office employees, at-home workers, and mobile workforce. Progent's consultant's can in addition assist your company to perform a smooth upgrade to Lync Server from Microsoft Office Communications Server or from Live Communications Server, interface Microsoft Lync Server with Exchange Server, Microsoft SharePoint, and SQL Server, show you how to run Microsoft Lync Server to improve the team-computing capabilities of Microsoft Office applications, and offer webinar training and ongoing technical support for Lync and other Microsoft products.
Herakles/QTS Test Lab Engineer
QoS Test Lab Consulting Services
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for piloting line-of-business applications, developing cost-effective migration procedures, assessing and tuning performance, planning or validating business continuity solutions, resolving compatibility issues, and building training environments for the latest technologies. For Progent customers without adequate internal resources to assemble effective test environments, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep vital IT initiatives on schedule.
Ubiquiti UniFi Mobile App Consult
Ubiquiti UniFi wireless LAN Consulting
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances running on multiple venues with any number of APs can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, debugging, monitoring, and reporting. Progent can provide the skills of veteran wireless professionals who can help you to assess the benefits of Ubiquiti's UniFi technology for your business and assist you to design, install, administer, and troubleshoot your UniFi ecosystem.
24-Hour Security Consultants Remote Branch Office
Site Move Specialists
For large businesses, Progent can leverage in-house IT staffs by providing world-class experience in deploying key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global businesses with branches, Progent can perform as a transparent local extension of enterprise IT management. Progent's enterprise consulting services include company-wide security, remote branch office support, system design, Sarbanes Oxley compliance, project management, and top-level service for multiple location office environments powered by Enterprise Windows. Progent can provide field engineers and specialists to help with a site move or office move, or a network architect to help with setting up or utilizing an Internet Data Center or Hosting Facility.
Mississippi Computer Consultants
Support Consultant New Hampshire
Progent's National Support Center offers national remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support engineers provide telephone help and online direct computer connection to isolate and repair network problems rapidly and affordably. The scope of IT expertise represented by Progent's staff of country-wide service professionals makes it possible to escalate even the toughest network issues to competent specialists as required.
Windows Mobile 7 Engineer
Wireless Technology Consulting Services
Progent's consultants offer expertise in a variety of disciplines relevant to mobile connectivity including network infrastructure, Activesync, wireless protection, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's Microsoft and Cisco certified professionals can save your organization work and expense by using their wireless expertise to help you select and integrate wireless connectivity technologies that make sense for your business. Progent can also optimize your IT architecture so that wireless PDAs perform more reliably.
Microsoft Certified Small Office IT Outsourcing
Microsoft Certified Network Support Consulting
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the top customer satisfaction and are afforded the closest operational relationship with Microsoft. The knowledge, capabilities, and dedication required to achieve the status of Microsoft Certified Partner benefits Progent's clients by enabling Progent to offer your company more complete solutions for your information system.
Network Consultant SCCM 2012 Device Management
IT Consultant SCCM 2012 Intune Integration
Progent's Microsoft-certified consultants can help your business to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from an older device management solution or assist you to enhance your current SCCM 2012 environment to accommodate your evolving IT needs. In addition, Progent can assist you to create a software foundation that extracts the most value from SCCM by providing expertise with related Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
SQL Server 2019 SSRS Online Consulting
Consultant SQL Server 2019 Cybersecurity
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical online and on-premises consulting, software development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you design and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud infrastructure into a cohesive intranet solution.
Remote Wireless Site Survey Online Consulting
Wi-Fi 6 Wireless Site Survey Consulting Services
Progent's Wi-Fi site survey and predictive modeling make it easy to plan, deploy and troubleshoot a Wi-Fi network optimized for your facilities, providing your business a wireless solution that has the coverage, performance, capacity, Quality of Service, data protection, and roaming capability your company needs. Wireless site survey services from Progent include online predictive analysis for designing a wireless network and onsite site survey services for confirming, tuning, and troubleshooting a functioning Wi-Fi LAN.
MS SQL Server Development Company
SQL Server Capacity Planning Contract Programming Firm
Microsoft SQL Server 2005 delivers powerful, standardized tools to IT professionals and network users, reducing the complexity of designing, integrating, administering, and accessing company data and analytical applications in environments ranging from handheld devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and wide knowledge in planning and deploying information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Online Photoshop Training Small Business Network Consultant
Online Photoshop Training Upgrading
Progent offers customized online training for a range of client applications and environments including Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Project plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online instruction provides the benefits of conventional in-person instruction, such as immediate interaction between students and trainers, but avoids the expenses of travel and the hassle of trying to accommodate the schedules of multiple workers. Offered to individuals or classes of all sizes, Progent's virtual instruction permits the teacher to conduct the seminar from a remote facility while the students can be dispersed throughout a campus or all over the country. Virtual training utilizes proven learning aids like virtual white boards, real-time questions, and shared applications. Classes can be short and targeted to specialized topics or longer in duration and broader in coverage.
