Bakersfield Consulting Expertise for IT Support Organizations
Temporary Staff Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Bakersfield
Progent's consulting support for IT service firms in Bakersfield California enables you to offer your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless augmentation of your regular IT services group. These services can ease the way for you to add to your client base, fill out your service portfolio, create happy customers, and improve your profits.
Progent's nationwide team of network engineers, desktop support technicians, network admins, and data security consultants have worked as transparent adjuncts to the IT staffs of some of the country's largest IT service businesses. Progent's range of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.
Progent is a network consulting company with two decades of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered online technical assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms features transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your instructions to deliver your customers support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is fundamental to an efficient IT Call Center. But enterprise-grade ticketing platforms are not just costly to license and staff, but also challenging to configure and maintain. Small or niche IT support firms rarely have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features offered with Progent's Call Center and ticketing program allow your IT service firm to expand your support volume, the diversity of technologies your business can take on, the number of geographies you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT support companies include:
- Progent's online desktop service team provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
- Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is available at additional cost.
- Optional onsite support in major metro areas is available throughout the country at additional cost.
- You keep full control of your customers and invoicing.
- Your clients enter requests through your custom branded web portal, an 800 phone number, or by directing a request to your specified mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows you to become a single source for practically all technical guidance and troubleshooting your customers may require. You can build your team and strategic IT skills steadily without having to decline opportunities due to a lack of expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a transparent extension of your internal support group, under your coordination, and bills your firm instead of your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
- Extensive Documentation: Progent uses an advanced service reporting platform to make sure all IT services delivered are thoroughly described. This allows you to shift service assignments to in-house consultants once you have sufficient staff and relevant skill sets.
- Safely Expand Your IT Support Practice: You can quickly and safely accept more jobs beyond your main areas of excellence and serve additional geographies without the risks involved with expanding your full-time staff too rapidly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum network service provider by offering more services to more clients using your own brand.
- Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can be a dependable resource for expanding your IT support business.
- Rapid Escalation: With a sizable roster of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Keep Your Customers Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
- Online Technical Support Professionals: For two decades, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Efficient online support cuts costs while delivering quick solutions.
- Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Practice Areas for Bakersfield, California Businesses
Progent's seasoned roster of certified consultants and technical experts can provide Bakersfield, California companies a wide range of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote Network Technical Support
- Work from Home Support
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Automation
- Rapid, Affordable .NET Application Development.
- Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- BYOD Management
- iPhone Integration
- Google Android Smartphone Support
- Ransomware Defense/Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Support for IT Service Providers in Bakersfield, California For more information about Progent's reseller support for network service firms in Bakersfield, California, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
SQL Server 2017 Database Migration Consulting Services
On-site Support SQL Server 2017 Analysis Services
Progent's Microsoft-certified SQL Server 2017 experts can help you to design and implement an efficient migration from your current SQL Server deployment to SQL Server 2017.
Top Rated IP phones Technical Support Services
Emergency VoIP Phone System Professional
Progent's Cisco CCIE-certified IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent can provide support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.
Open Now Server Management Information Technology Consulting
Server Consolidation IT Consultants
By using virtual server technology, companies are able to operate multiple virtual machines on a single actual server. Virtualization technology allows businesses to gain all the advantages of server isolation, but without the expense associated with buying extra server hardware. Virtualization is also the critical technology for building private clouds, which provide important advantages including reducing the costs of capital equipment, datacenter facilities, and management while enhancing data protection, network reliability, and disaster recovery. Other important server management technologies include network monitoring utilities, Windows Server Update Services, and remote system management hardware. Progent's professional server management experts can help you in all aspects of server consolidation and management to allow your company to contain expenses and conserve time.
Microsoft Operations Manager Example Application
Top Ranked Case Study Microsoft Operations Manager
Before Progent's MOM-based solution, system issues were handled reactively, after users were impacted by them. With the help of proactive, automated alerts and trend reports created by MOM, Progent is now able to anticipate server problems before they becomes serious enough to impact network uptime. Because of MOM, Progent can deal with looming problems before customers know that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class service continuity, safety and productivity.
Cybersecurity Pen Testing Security Auditor
Stealth Penetration Testing Cybersecurity Contractors
Stealth intrusion checking is an important part of any comprehensive IT system security plan. Progent's security professionals can run extensive penetration tests without the awareness of your company's internal IT staff. Unannounced penetration testing shows whether existing security monitoring tools such as intrusion incident alerts and event log monitoring are properly set up and consistently monitored.
Cybersecurity Inventory Consulting Services
Network Security Scan Services
Progent has put together two ultra-affordable service packages intended to allow small companies to get an objective network security evaluation from a premier security consultant. With Progent's External Security Inventory Checkup, a security expert administers a comprehensive examination of your network from beyond your firewall to determine possible weaknesses in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a security expert runs a system scan from a secure machine within your firewall to uncover vulnerabilities to internal attacks. Both security inventory packages are configured and executed from a protected remote site.
After Hours Home Based Microsoft Consultants Careers
Compensation for Microsoft Consulting Job Opening
Our compensation structure is built on revenue sharing, so similar to being a freelance consultant, your earnings are directly tied to your work effort. Certain Progent consultants focus on quality of life and elect to consult at an easy pace, using our flexible schedule to pursue individual enthusiasms like hiking, car racing, skiing, surfing, travel, or sharing free time with relatives and friends. Other consultants take advantage of the chance to make big dollars through hard effort and long days. Progent completely supports both sides of the spectrum plus everything in the middle.
24-Hour Citrix Essentials Technology Professional
Citrix StorageLink Gateway Consulting Services
Progent's Citrix consultants can assist you to assess the potential strategic benefits of the various versions of Citrix Essentials for Hyper-V, help you to integrate Citrix management utilities in your Microsoft Hyper-V network, and show you how you can deploy Citrix Essentials to improve the responsiveness, availability, consistency, and fault tolerance of your virtualized network while lowering the cost of resources and support and simplifying administrative processes.
NetDocs Planning Services
Top Rated NetDocs and Android Consult
NetDocuments (NetDocs) is a leading cloud-based document management system designed specifically for law practices. Progent can provide remote guidance from NetDocuments consultants who can assist your law firm to design, configure, administer, tune, or debug a document management system solution powered by NetDocuments.
Office Outlook for Mac Training
Microsoft Outlook for Mac Training
Progent offers one-on-one training designed for individuals who wish to broaden their knowledge of the Apple macOS and OS X operating system, Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual online training for Mac application software.
Network Consultant Fault-tolerant Interoffice Connections
Onsite Technical Support Fault Tolerant Interoffice Connectivity
Progent's non-stop interoffice connectivity and 24x7 system infrastructure engineers can help small companies create non-stop Interoffice connectivity via fully redundant system architectures with automatic failover. Progent's CCIE engineers can plan and implement high-availability Inter-office networks supported by non-stop EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide affordable 24x7 interoffice networking.
SQL Server 2014 Azure Backup Computer Consulting
SQL Server 2014 Cardinality Estimation Integration Support
Microsoft SQL Server 2014 incorporates significant improvements in critical areas including speed, availability, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates seamlessly across all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and on-premises services that include system design, deployment, administration, troubleshooting, and software development expertise to enable businesses of any size to realize maximum business value from their SQL Server 2014 investment.
Remote Wireless Site Survey Technical Consultant
Online Wireless Site Survey Support Services
Progent's wireless site survey services make it easy to design, deploy and troubleshoot a Wi-Fi LAN adapted to your environment, providing your business a WLAN that has the coverage, speed, capacity, QoS, security, and roaming ability your business requires. Wireless site survey services from Progent include online predictive analysis for designing a Wi-Fi network and on-premises site survey services for validating, optimizing, and debugging a functioning wireless LAN.
SharePoint 2013 Workflow Manager Engineer
Online Help SharePoint 2013 eDiscovery Center
Progent has been providing SharePoint support since the first product was published more than a a dozen years, and Progent has the scope of technical know-how to assist businesses of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 apps that add significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can help your company to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; decide whether an in-house, Cloud-based or hybrid configuration is most sensible for your busi9ness; and select the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management support or can help in individual jobs related to your SharePoint 2013 deployment.
Onsite Technical Support ProSight Reporting SentinelOne Remote Network Monitoring
ProSight Reporting Auvik Network Managemrnt Computer Consulting
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Solaris Online Consulting
Consult UNIX
Progent's Sun Solaris platform consulting services provide small and mid-size companies and developers help with managing and maintaining Sun Solaris systems that run with Microsoft-based technology. Progent offers your business contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide range of experience offers you a convenient one-stop consulting firm to show you how to create and maintain a protected and robust mixed-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft interoperability by combining Microsoft Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Juniper SSG520M Router Security Team
Juniper SSG320M Router Security Audits
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Wi-Fi Site Survey Support Services
Wi-Fi Site Survey Support Services
Progent's Wi-Fi site survey services make it easy to plan, implement and debug a Wi-Fi network optimized for your facilities, providing your business a wireless solution that delivers the reception, speed, capacity, Quality of Service, data protection, and roaming ability your business requires. Wi-Fi survey services from Progent include online predictive analysis for planning a wireless network and on-premises survey services for confirming, tuning, and troubleshooting a functioning Wi-Fi LAN.
IT Outsourcing Consulting Services
Full Service Outsourcing Consulting Services
Progent is organized deliver in-depth online consulting for all major technical areas associated with small business IT systems and offers an array of strategic, as-needed services such as a temporary CIO to offer advanced planning and budgeting skills, a Call Center for help desk support, proactive server monitoring, spam/virus protection as an outside-the-firewall service, project management for major projects such as office moves oroperating system upgrades, connectivity experts for designing high-performance and reliable network infrastructure, certified security engineers to ensure data protection and compliance, disaster recovery experts to help design business continuity strategies, and software programmers to write, enhance, or troubleshoot business application programs.
Internet Security and Acceleration Server Remote Consulting
Online Troubleshooting ISA 2004
Progent's certified Forefront Threat Management Server and ISA Server 2006 experts can help you to plan, deploy, and support a configuration of Forefront TMG or ISA Server 2006 on your network that delivers the firewall protection, performance and manageability that your business requires.
Private Cloud Hosting Specialist
Private Cloud Hosting Professional
Progent's private cloud hosting service allows small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant equipment with offsite backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for automatic backup replication and restoration. You can use Progent's private cloud to eliminate large capital costs for the purchase, maintenance, and management of network equipment and data center facilities while benefiting world-class levels of network availability and security.
Live Online Windows 10 Training
Instruction Live Online Microsoft Office
Progent's virtual classroom webinars offer small companies the cost savings, simplicity, and flexibility of online seminars plus the proven training methods of experienced instructors who use sophisticated technology to emulate real-time, participatory learning environments. Progent can provide online training for popular desktop applications including components of Microsoft Office suite such as Microsoft Office Excel, Word, Publisher, and Project: Microsoft Dynamics business accounting and management reporting products such as MS Dynamics GP; as well as additional popular desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Email IT Manager
Mail Networking Firm
Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and unified email/telephony solutions for companies. Progent provides economical Exchange Server consulting services to strengthen email security and virus protection, provide high availability email, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange consulting and support services can aid you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Email software such as Exchange 5.5 to Exchange Server 2010.
Immediate Technology Professional VMware NSX Topology
Engineers VMware vRealize Orchestrator vRO
VMware's NSX network virtualization technology enables you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network. VMware Site Recovery Manager allows automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly recover the entire virtualized network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to help you to plan, configure, test and manage a DR system powered by VMware SRM and VMware NSX.
Fault Tolerant Network Remote Technical Support
Windows 2003 Cluster Support and Integration
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive experience helping small organizations to reduce system downtime by offering affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability network infrastructure, data backup and restore solutions, and transparent maintenance. Progent's business continuity experts can help your company to develop and test a sensible business continuity plan that aligns with your business goals and IT budget. Progent's disaster recovery specialists can help you to design, implement, and support fault-tolerant technologies such as redundant Internet connectivity, virtualized servers, fail-over clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.
24-Hour Cisco and Microsoft Certified Extended Support Desk Support and Integration
Support Services Virtual Help Desk
Progent offers several essential kinds of Call Center services including Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts offers your clients instant access to a reliable technical resource with years of experience delivering phone support and remote access troubleshooting for networks powered by Microsoft technology. Progent's focus is on earning the support Helpdesk a positive reputation as a solid contributor to company productivity. Progent's goal is to resolve and not simply record problems.
Lync Server 2013 and Android Consultant
Lync Server 2013 PSTN Gateway Technology Professional
Progent's Microsoft-certified consultants can assist your company to evaluate the value of Lync Server for your environment and can help you to design and execute a rollout of Microsoft Lync Server 2010 that centralizes the control of IM and Presence and increases the productivity of your in-house staff, telecommuters, and mobile workforce. Progent can in addition assist you to carry out a smooth migration to Microsoft Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Exchange, SharePoint Server, and Microsoft SQL Server, show you how you can run Lync Server 2010 to enhance the collaborative capabilities of Microsoft Office applications, and offer online seminars and continuing support for Microsoft Lync Server 2010 and other Microsoft products.
Microsoft 365 authentication Online Help
Microsoft 365 and iPhones Technology Consulting Services
Microsoft supports transparent hybrid ecosystems that combine Microsoft 365 and local Exchange systems. This allows you to have some Exchange mailboxes located on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can assist you with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can provide occasional support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and on budget.
Microsoft Office System Information Technology Outsourcing Firms
Microsoft Windows Network Consultants
Progent imposes no startup fee and asks no retainer for services delivered during normal working hours. Progent's small granularity avoids large bills for fast solutions so you won't be tempted to allow less critical problems to fester. .
Home Based Microsoft Consultant Work At Home Job
Compensation for Telecommuting Network Consultants Telecommute Job
Progent's compensation structure is built on contribution, so just like working as a freelance contractor, your income is directly tied to your generated revenue. Certain Progent support staff stress quality of life and choose to consult at a more relaxed pace, utilizing our self-determined schedule to pursue individual pursuits such as mountain biking, motorcycle racing, skiing, fishing, travel, or sharing free time with relatives and acquaintances. Others use the chance to make major bucks via lots of work and extended days. Progent completely supports both ends of the spectrum plus everything in between.
