Bakersfield Specialists for IT Service Companies
Seamless Temporary IT Support Expansion
Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Bakersfield
Progent's consulting services for IT service organizations in Bakersfield California enables you to provide your clients Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your regular IT services team. This can ease the way for you to grow your revenue, expand your service catalog, create happy clients, and increase your bottom line.
Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting specialists, network administrators, and data security consultants have worked as seamless expansions to the support groups of some of the world's biggest IT support firms. Progent's range of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team helps you elevate and preserve your branding.
Progent is a network consulting firm with 20 years of experience providing online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network experts of any private IT support company in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)
Using Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is fundamental to an effective IT Call Center. But full-featured ticketing systems are not only costly to acquire and staff, but also a hassle to set up and maintain. Smaller IT support organizations rarely have the necessary resources. Progent's Service Desk and ticketing solution gives IT support organizations an economical way to keep their own branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your support volume, the range of technical issues your company can take on, the number of geographies you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support organizations include:
- Progent's online desktop support group delivers Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
- Normal service hours are 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional onsite support in major metro areas is available throughout the US at additional cost.
- You keep complete control of your customers and billing.
- Your clients submit service requests through your branded web portal, a toll-free number, or by directing a message to your specified mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows you to act as a single source for virtually all technical guidance and troubleshooting your clients may need. You can build your team and strategic IT skills at your own pace without being forced to say no to new business owing to a gap in in-house expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a transparent extension of your in-house IT service team, under your management, and invoices your firm instead of your client.
- Granular Billing: Progent bills by the minute to minimize expenses.
- Extensive Service Reporting: Progent utilizes an enterprise-class documentation system to make sure all services delivered are fully described. This allows your IT support organization to shift account assignments to in-house personnel when you have sufficient people and appropriate skill sets.
- Safely Grow Your Service Practice: You can quickly and affordably accept more jobs outside your main fields of expertise and open new territories without exposure to the risks involved with increasing your head count too rapidly.
- Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT service firm by offering more services to more customers under your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a broad range of technologies and can act as a dependable resource for growing your IT service business.
- Rapid Escalation: Thanks to a large roster of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Keep Your Customers Satisfied: Satisfied clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
- Remote Support Professionals: For 20 years, Progent has delivered online network support from Call Center support to high-level consulting. Effective remote support saves money while delivering quick solutions.
- Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Bakersfield, California Businesses
Progent's nationwide roster of certified consultants and technical experts offers Bakersfield, California businesses a broad range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- Active Directory and MS Entra ID Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Azure, Amazon AWS, Google Cloud
- Remote Network Technical Support
- Telecommuter Support
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Integration
- Cybersecurity Monitoring
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Integration
- iPhone Integration
- Google Android Smartphone Support
- Ransomware Defense and Recovery
- Backup/Recovery Expertise
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Support for IT Service Firms in Bakersfield, California For more information about Progent's reseller support for network service firms in Bakersfield, California, call 1-800-993-9400 or refer to Contact Progent.
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24-7 UNIX, Windows Services
24-7 Windows and Solaris Help and Support
If your office computer system mixes UNIX, Linux or Sun Solaris technology with MS Windows, Progent can help you to incorporate your servers into a cohesive network that permits all your OS platforms to run side by side for easy administration, seamless dataflow, high reliability, superior throughput, and tight protection. Progent's UNIX/Linux/Solaris and Windows coexistence support offerings include IT infrastructure configuration and service, consulting for Windows services for UNIX, remote network monitoring and management, online technical support and troubleshooting, on-site technical support, and Help Desk Call Center support.
RIM Blackberry Remote Troubleshooting
BlackBerry Exchange Network Engineer
Progent can provide the services of BlackBerry-premier experts who can assist small businesses to design, manage, and repair BlackBerry technology economically and successfully, doing away with the need for an in-house BlackBerry specialist and reducing the expense and hassle of maintaining a mobile workgroup. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-expert experts, Cisco CCIE network engineers, and CISA and GIAC-certified security engineers. This wide range of knowledge, combined with Progent's efficient online support model, provides small and mid-size businesses a cost-effective option for incorporating BlackBerry technology seamlessly into their IT network.
Consulting Services Ryuk ransomware hot line
ransomware data restore Consultant Services
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to halt the progress of an active ransomware breach. Call 800-462-8800
Microsoft Certified Partner Windows 2000 Remote Support Services
Specialist Windows 2000 Server
Progent's certified Windows 2000 consultants can show you how to enhance the capability of your existing Windows 2000 Servers and can streamline network administration, provide tech support and repair, and strengthen security. Progent can also show you how to design, justify, and execute a strategy to upgrade from Microsoft Windows Server 2K to Microsoft Windows 2003 Server. Progent is expert in setting up pilot installations to reduce the obstacles associated with migrating to Windows Server 2003 by uncovering possible hardware and application compatibility issues.
Full-Time Job FAQ about Network Consultant
Job Opportunities Questions about Cisco Certified
To see replies to common questions concerning being employed by Progent, go to Jobs at Progent Frequently Asked Questions.
Microsoft Windows 10 Upgrade Network Support
Windows 10 Consultants
Progent's Windows consultants can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Remote and onsite assessment and upgrade support for Windows 10 available from Progent's consultants include Return on Investment estimates, project coordination, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management, telecommuter access, security and compliance, automated deployment and management, infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and users, and post-migration Call Center support services.
Microsoft Teams and Cisco Unified Communications Engineer
Microsoft Teams with OneDrive Professional
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Windows Server 2000 Migration Consulting
24x7x365 Windows Server 2000 Upgrade Consultants
Progent's certified Windows Server 2000 experts can provide network help and information technology consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows Server 2003. Progent's Windows 2000 Server configuration, update, and troubleshooting offerings include network design, deployment, documentation, local and remote support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Linux Consultant Services
Technology Professional Linux
Progent's UNIX family support services offer small companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise offers you a convenient one-stop consulting firm to help you build and manage a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Mandrake.
ProSight Private Cloud Hosting Services Consult
Private Clouds for Small Businesses Consultant Services
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of availability and expandability and is also easy to transfer to any data center. ProSight Virtual Hosting services are built upon mature virtualization techniques that allow small businesses with multi- platform environments to economize dramatically on the costs of capital equipment, infrastructure support, and IT management while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.
MFA and Single Sign-on (SSO) Engineer
Top Duo Two-factor Authentication Technical Support
Progent's Duo services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices.
MFA and Single Sign-on (SSO) Technical Support Services
Integration Services Duo Multi-factor Authentication
Progent's Duo service plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices.
Cisco and Microsoft Certified On-site Technical Support Extended Support Desk
Virtual Helpdesk Professional
Progent's Computer Call Center Outsourcing Support Services for desktop support are designed especially for small businesses who need fast availability of a Help Desk Call Center with expert phone support and full escalation capability but who must work within a limited IT budget. Important components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Secure Remote Access Support, System Evaluation, Expert Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Applications Selection and Deployment.
Microsoft High Availability Data Center Technical Support Services
Microsoft Certified Partner High Availability Data Center Professional
Progent's Data Center professionals can show you how to find fault-tolerant data centers that match the particular requirements of your company. Fault tolerant Internet Data Centers are particularly appealing to small organizations due to of their low cost and convenience compared to pursuing a do-it-yourself approach. Attempting to build an on-site data center with even a basic degree of fault tolerance is too expensive for most small businesses. Progent can help you get all the benefits of non-stop data centers and 24x7 colo sites by offering a full array of consulting and maintenance services.
Migration Windows Server 2000
MCSE Expert Certified Windows 2000 Computer Consulting
Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the functionality of your existing Windows 2K Servers and can streamline network administration, provide tech support and repair, and enhance security. Progent can also show you how to design, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is expert in designing test installations to eliminate the obstacles involved with moving to Windows 2003 Server by identifying potential hardware and software compatibility problems.
Solaris Specialist
Online Consulting Solaris
If your office network mixes Solaris technology with Windows, Progent can help you to incorporate your computers into a unified environment that allows all your OS platforms to run side by side for simple administration, transparent dataflow, high reliability, superior performance, and tight security. Progent's Solaris and Microsoft Windows integration support offerings include network architecture integration and support, consulting for Windows services for UNIX, remote server monitoring and management, online network support and repair, on-site technical support, and Contact Center services.
Extended Helpdesk Integration
Extended Call Desk Consulting Services
Progent's Co-managed Help Desk service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Network Consulting Ekahau Wi-Fi RF Coverage Maps
Best Ekahau Wi-Fi Site Debugging IT Services
Progent's Ekahau-certified Wi-Fi consultants can assist you to plan, deploy, enhance, manage and debug a Wi-Fi network optimized for your facilities. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF analysis.
Citrix XenDesktop Consulting Services
Citrix virtual Windows desktops Engineers
For Windows desktop virtualization, Progent offers the expertise of a Citrix-certified XenDesktop expert who can help you to plan a XenDesktop solution that improves the strategic value of your IT system; integrate XenDesktop technology with your servers, end-user devices, and peripherals; migrate your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also instruct your IT staff to follow industry leading practices to maintain your XenDesktop solution effectively.
Computer Consultants Exchange 2003 Server Upgrade
Exchange 2003 Online Consulting
Progent's certified professionals offer technical support and network consulting services for Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft Servers. Progent's migration, integration, administration, and support services for Microsoft Exchange Server include planning, installation, documentation, onsite and remote troubleshooting, Help Desk outsourcing, expert security evaluation, and full-service network management outsourcing.
Google Cloud hybrid integration Programming Firm
Microsoft Expert Consulting Enterprise hybrid cloud
Progent can help your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as one or more public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Azure hybrid cloud design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Small Business Ransomware Protection Systems Support
24-7 Computer Consulting Group Small Business Cloud Migration
If you have a company information system with 10 to 50 network users, Progent's computer outsourcing services save your company from over-reliance on an individual freelance service provider while giving you affordable and reliable access to high-quality network support. By providing IT consulting service when you require it, offering specialized knowledge for critical technologies, offering value-added support such as 24x7 server monitoring, and billing only for services you use, Progent gives you an affordable way for optimizing the business value of your small business network. Progent is the intelligent way for small organizations to create and support a robust and safe IT network and to benefit from fast access to the experienced support typically available only to enterprises who are able to afford a large internal IT group.
At Home Workforce Endpoint Management On-site Technical Support
24 Hour Offsite Workforce Endpoint Management Technology Consulting
Progent can help small and medium-size companies to install centralized remote endpoint management and monitoring platforms for administering devices operated by an offsite workforce.
Multi-factor Authentication Support Services
Zero Trust Cybersecurity Remote Technical Support
Progent's Duo services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices.
Work at Home IP Voice Help and Support
Work from Home VoIP Integration
Progent can assist small and medium-size companies to configure IP voice technology to give their remote workforce the benefit of seamless extensions of the corporate phone network.
Engineer ProSight SSL management
domain expiration management Services
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it.
Support Microsoft SQL Server 2008
Top Rated MS SQL 2008 Help and Support
Progent's Microsoft-Premier SQL consultants can provide a range of support services to help small businesses to plan, install, administer, and troubleshoot SQL 2008 solutions in order to gain the optimum competitive benefit from Microsoft's state-of-the-art RDBM platform. In addition, Progent can provide help with system infrastructure, enterprise-wide protection, and software programming to increase the strategic advantage of your SQL Server network.
Spotlight and Outlook for Mac Remote Support
Mac Email client for Exchange Technical Support Services
Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Mac users can collaborate with teammates who use Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to get and transmit email, examine the GAL, import addresses, synchronize calendars, and invite people to meetings with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly configured and that LDAP and Outlook Web connectivity are working. Progent also offers customized one-on-one Entourage education.
Email Block Lists Specialists
ProSight Email Security Services
Progent's ProSight Email Guard solution uses the technology of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Cisco Certified Experts Adaptive Security Device Manager Remote Troubleshooting
Cisco Certified Expert Online Consulting ASA and PIX
Progent's Cisco-Premier technology experts provide experienced PIX Firewall consulting services covering design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack security, and secure access services. Ranging from small, plug-and-play desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a sensible combination of security, speed and availability for business networks of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progent's Cisco consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
24 Hour Professional Windows 11 RPA
Consult Windows 11 MDT
Progent's Windows 11 experts offer a variety of services to support Windows 11 including cloud integration, mobile device management and synchronization, telecommuter access, data and identity security, centralized provisioning, and Help Desk support services.
Cisco Expert 2500 Wireless Controller Engineer
CCIE Certified Troubleshooting wireless VoIP phone and Aironet APs
Progent's Cisco-certified wireless technology consulting experts can assist organizations to deploy, administer, and debug Cisco wireless products such as Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.
Lync Server 2013 Reverse Proxy Server Professional
Microsoft Certified Partner Lync Server 2013 disaster recovery Engineers
Lync Server 2013, rebranded Skype for Business, allows organizations of all sizes to create a centrally managed and secure communications environment that supports the modern Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, web meetings with app sharing, as well as IP and PSTN telephony across a broad assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 experts and system integrators can help you to evaluate the advantages of Lync Server 2013, create an in-house, cloud-based (with Lync Online) or mixed topology appropriate for your current and future plans, deploy Lync 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your IT staff and end users. Progent has expertise in key components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync Server 2013 with popular Office and Microsoft 365 apps including Outlook and PowerPoint.
CRISC Certified Risk and Information Systems Control Services
CRISC Risk and Information Systems Control Consultants
Progent can provide the services of a CRISC-certified risk management consultant to help you to plan and deploy an enterprise risk management strategy following best practices identified by CRISC and crafted to match your company's risk appetite, business objectives, and budgetary guidelines.
Amazon cloud integration Reports
Amazon enterprise hybrid cloud solutions Development
Progent can provide cost-effective remote consulting to assist companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy all-cloud or hybrid cloud networking models that efficiently integrate Amazon AWS resources. Progent can provide occasional consulting to assist you to resolve technical roadblocks or Progent can deliver project management outsourcing services to help you move to the Amazon AWS platform on time and within budget.
Immediate PowerPoint for Mac Onsite Technical Support
Professionals Microsoft Outlook for Mac
Microsoft Office for Mac allows Mac users to run the industry's most familiar business programs. Progent's Apple-certified Macintosh experts can show you how to set up Mac Office on a mixed-platform environment combining Apple OS X and Windows platforms so that Mac users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who run Windows. Progent's consultants have experience with both Mac and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or networks which intentionally restrict sharing between Mac and Windows users.
Consult Email Link Protection
Email Scoring Thresholds Technology Professional
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.
Windows Server 2019 upgrade Network Consultants
Windows Server 2019 Virtual Machine Online Troubleshooting
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major enhancements in scale, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, availability, and container support.
Windows Server Hyper-V 2016 IT Consultants
Windows Hyper-V 2016 Hybrid Cloud Remote Troubleshooting
Windows Hyper-V 2016 utilizes key features initially developed for and proven on Microsoft Azure, one of the world's largest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, reliability and recoverability. Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your business, set up test environments to confirm the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network architecture for a cloud-based or hybrid installation, create and carry out a non-disruptive migration plan, educate your IT management and technical support personnel, and provide as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution delivers the highest possible business benefit.
Emergency Network Consulting Duo MFA and Single Sign-on (SSO)
Online Help Multi-factor Authentication
Progent's Duo managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices.
Professional Office Word co-editing
Microsoft 365 Word and SharePoint Professional
Progent's certified Microsoft Office Word and Microsoft 365 Word experts can provide a wide selection of economical remote consulting services to assist you to manage and troubleshoot your existing Microsoft Word environment or assist you to move to a newer release of Microsoft Office Word. Services offered by Progent's experts include VBA programming, isolating and fixing compatibility issues between various releases of Word, integrating Word with different Office applications such as Excel and Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud access, security and compliance consulting, smart phone integration, and remote training tailored for individuals or groups.
Emergency ProSight Next Generation Endpoint Protection Consultant
Modern Network Security Online Technical Support
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools from SentinelOne to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats.
Mission Critical IT Applications Online Troubleshooting
Consultancy Server Management
By using virtual servers, businesses can operate many virtual machines on one physical server. Virtual server technology allows companies to gain all the advantages of server segmentation, while avoiding the expense associated with buying extra server equipment. Virtual servers are also the enabling technology for building private clouds, which offer important benefits such as lowering the costs of hardware, datacenter facilities, and administration while enhancing information security, system availability, and recoverability. Other useful server management technologies include network monitoring software, Windows Server Update Services, and remote server management cards. Progent's certified server management specialists can help you with all aspects of server virtualization and administration to enable your business to contain costs and save time.
Online Crystal Reports Training Specialist
Online Microsoft 365 Word Training Consulting Firms
Progent's webinars provide small businesses the affordability, simplicity, and flexibility of web-based learning plus the proven pedagogic techniques of experienced instructors who employ advanced collaboration software to simulate live, participatory classrooms. Progent offers online education for popular desktop software including elements of Microsoft Office such as Microsoft Excel, Word, PowerPoint, and Project: Microsoft Dynamics accounting and management reporting solutions including MS Dynamics GP (Great Plains); as well as other top desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Work from Home Integration Support
Call Desk for Remote Workforce Integration
Progent has 20 years of background helping small and mid-size businesses to design, implement, tune, manage, and debug computer networks that support telecommuters.
