Bakersfield Specialists for Network Support Organizations
Transparent Temporary Support Staff Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Bakersfield
Progent’s consulting support for IT service firms in Bakersfield California enables your company to offer your customers Progent's consulting and Help Desk support under your brand as a transparent supplement to your in-house IT support group. These services can put you on the fast track to add to your revenue, flesh out your service portfolio, satisfy your clients, and increase your bottom line.
Progent’s nationwide roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and data security professionals have worked as seamless adjuncts to the support groups of some of the world’s biggest IT service businesses. Progent’s range of technical knowledge allows you to widen the capabilities of your IT support business, and Progent’s close integration with your support team lets you promote and protect your branding.
Progent is a network support firm with two decades of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network experts of any private computer support firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to provide your clients support services under your branding. Also, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful Help Desk. But modern ticketing platforms are not just costly to license and staff, but also a hassle to configure and manage. Small or niche IT service providers rarely have the necessary resources. Progent's Service Desk and ticketing solution offers IT service organizations an economical way to keep their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing program enable you to increase your support workload, the range of technologies your company can handle, the locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT support organizations include:
- Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises service in larger metro areas is available throughout the country at extra cost.
- You keep full control of your customers and billing.
- Your customers submit service requests via your own branded web portal, an 800 phone number, or by sending a request to your designated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Providers
Progent's consulting for network service organizations allows you to become a single point of contact for practically all IT expertise your clients may need. You can build your team and core IT skills steadily without having to say no to new business owing to a gap in expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a seamless supplement to your in-house IT service team, under your management, and invoices you rather than your customer.
- Granular Billing: Progent bills by the minute to minimize costs.
- Detailed Reporting: Progent utilizes an enterprise-class documentation system to make sure all IT services delivered are thoroughly described. This allows your IT support organization to shift account assignments to internal consultants once you have enough staff and relevant technical skills.
- Safely Expand Your IT Support Practice: You can quickly and safely accept more jobs outside your main areas of excellence and serve additional geographies without assuming the risks involved with expanding your head count too quickly.
- Strengthen Your Name: You can improve your mind share as a comprehensive IT support provider by delivering more solutions to more customers under your own company name.
- Flesh Out Your Services Catalog: Progent offers world-class support in a broad range of IT disciplines and can act as a dependable resource for expanding your IT support business.
- Rapid Escalation: Thanks to a large team of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
- Make Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
- Remote Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk services to high-level consulting. Efficient remote service cuts costs and produces quick solutions.
- Advanced Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Bakersfield, California Organizations
Progent's veteran roster of certified consultants and technical experts can provide Bakersfield, California businesses a wide array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory Planning
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud Platform
- Remote IT Technical Support
- Teleworker Support Services
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Expertise
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtualization Automation
- Hyper-V Planning
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- BYOD Management
- iPhone Integration
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Technology and Telepresence
- Skype for Business and Teams
- Wi-Fi AP Setup
- WiFi Site Assessments
Find Out More Details About Progent's Reseller Support for IT Service Firms in Bakersfield, California For additional details about Progent's consulting support for IT service organizations in Bakersfield, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Dynamics GP/Great Plains Features Specialist
Dynamics GP Great Plains Accounting Network Consultants
Key characteristics of Dynamics GP/Great Plains accounting include a modular design that lets you buy only the components you require, a standards-based foundation built on Microsoft technologies to secure your investment and provide a highly integrated environment, advanced reporting capabilities that allow you to monitor all activities, revenues and expenses and sales trends, integration with Microsoft Office to speed access to corporate data, the capability to process data from almost any db software or desktop application into Microsoft Dynamics GP/Great Plains, and an open design that makes it possible to develop custom programs. Progent can help you configure and maintain a reliable, secure server and communications network to support Dynamics GP, and can offer experienced GP consultants to show you how to turn the powerful features of Dynamics GP business accounting software into a high-value business management solution.
Microsoft Windows SharePoint Services Support and Integration
Windows SharePoint Services Consulting Services
Progent's Microsoft-authorized experts can help you rationalize the economic justification for deploying SharePoint 2007, consult with you on the appropriate edition of SharePoint Server for your circumstances, provide configuration and integration expertise, assist you to set up Microsoft SQL Server as a back-end database, improve your network infrastructure, integrate your standard and custom application programs to work with Microsoft SharePoint Server 2007, design a company-wide security strategy that incorporates portal solutions, and deliver maintenance and Help Desk services.
24x7x365 ISA 2000 Server Integration Support
Computer Consultant ISA 2000 Server
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience creating corporate security designs for IT networks with many sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business design and deploy a configuration of ISA Server 2004 that meets your IT protection requirements without limiting your network.
Microsoft Project Server 2010 Support and Help
Microsoft Project Server Coding
Progent's Microsoft-certified consultants can provide in-depth support in deploying, using and troubleshooting any edition of Project Server and can provide a wide range of affordable remote support services following industry best practices to assist businesses of any size to get all the advantages of this powerful platform. Consulting support offered by Progent include system design, software configuration and upgrades, setting up safe file and status sharing among onsite and remote or mobile users, network optimization, and customized online training.
Remote Workforce Collaboration Software Integration Support
Teleworker Collaboration IT Services
Progent can help small and mid-size companies to deploy collaboration technology to enable their remote workforce to benefit from positive teamwork with fellow workers and other stakeholders.
24-7 Office 365 and iOS Online Help
Hybrid Office 365 and Exchange IT Consultant
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 and local Exchange systems. This allows you to have certain Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist you with any phase of planning, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and on budget.
Dynamics GP VBA Consulting Services
Dynamics GP Continuum Professional
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to create specialized mission-critical programs and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP reporting consultants can help you design reports that let you track your business more effectively, turning raw data into valuable understanding of your business.
Small Business IT Outsourcing Services
Consult IT Outsourcing Services
Progent is organized provide in-depth online consulting for all major technical areas common to small business IT networks and allows you to outsource an array of vital, as-needed services such as a part-time Chief Information Officer to offer advanced planning and negotiating skills, a Technical Response Center for help desk services, proactive remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management help for major initiatives like office moves orOS migrations, connectivity consultants for designing fast and robust network infrastructure, security engineers to verify data protection and regulatory compliance, disaster recovery experts to design and document business continuity strategies, and software developers to write, customize, or repair business application programs.
Microsoft Project Server Scheduling Specialists
Microsoft Project Server 2013 Applications Consultant
Progent's Microsoft engineers can provide advanced support in deploying, operating and troubleshooting all versions of Microsoft Project, Project Server, and Project Online and can provide a wide variety of cost-effective remote consulting services based on proven best practices to help organizations of any size to get all the benefits of this powerful platform. Consulting support available from Progent include solution planning, software configuration and upgrades, strategies for safe file and status sharing among local and offsite users, network optimization, and customized online training.
Immediate Mac and Windows Consultants
Apple iPad and Windows integration Online Help
Progent's service experts in Apple OS X and Windows technology can help you combine Mac and Windows systems into seamless networks with full sharing and workgroup support. Enabling efficient cooperation among a mix of servers and workstations powered by Apple Mac OS and Windows requires broad knowledge of and experience with Apple Macintosh and Windows products. Progent's background in Windows and Macintosh consulting makes it possible to provide expert assistance to businesses that rely on these platforms to keep their competitive edge. Progent's consultants can also assist your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
CIO Setup and Support
CIO Specialists
Progent can supply small businesses with an IT management professional who can function as a part-time CIO. This part-time CIO can offer long-term direction to help you deploy sensible IT products to improve business operations so they match better with your business goals. Your company can create and install a well thought out IT strategy without incurring the expense of a full-time senior IT executive.
Ryuk ransomware cleanup and recovery Technology Professional
Services ransomware virus recovery
Progent's experienced ransomware recovery experts can assist your business to rebuild a network victimized by a ransomware virus such as Ryuk, WannaCry, Hermes, or MongoLock.
SCCM 2016 Intune Integration Setup and Support
SCCM 2016 Application Management Remote Support Services
System Center Configuration Manager 2016 automates software provisioning across multiple sites, streamlines compliance settings control, keeps track of network resources, protects against company data leakage, performs health monitoring, enables secure end-user self service, and delivers a single control mechanism for managing multi-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud experts can assist your organization with any aspect of planning, implementing, operating and troubleshooting a SCCM 2016 deployment for local, cloud, or hybrid networks.
Remote Support SCCM 2012 Software Inventory
SCCM 2012 Software Inventory Network Consulting
Progent's Microsoft-certified consultants can assist your business to prepare for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to Configuration Manager 2012 from a legacy device and application management solution or help you to enhance your existing SCCM 2012 environment to accommodate your changing IT needs. Also, Progent can assist you to create an infrastructure that takes full advantage of SCCM 2012 by providing expertise with related Microsoft platforms including Active Directory Domain Services, Microsoft SQL SSRS, and IIS.
Urgent Microsoft Exchange Upgrade Integration Support
Microsoft Exchange 2000 Server Upgrade Onsite Technical Support
Progent is one of the most qualified IT consulting companies for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses receive the full benefits of Exchange 2000 under typical situations such as upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server support.
24/7 Microsoft SUS Consultant
Microsoft Software Update Services Technical Consultant
Microsoft Windows Server Update Services enables IT administrators to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial configuration of Microsoft SUS such as designing the Microsoft Software Update Services deployment, configuring user's computers, defining the Group Policy parameters, and making sure your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your system environment.
Tracking Service Costs Computer Consulting
Specialist Service Reporting
Progent uses an enterprise-class service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each customer. The practice of detailing and archiving service activity allows more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Award Winning Hybrid Office 365 and Exchange Onsite Technical Support
Expert Microsoft Certified Office 365 AD FS Computer Consultant
Office 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and other email components to reduce hardware costs and administrative hassle. You can use Office 365 Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid architecture that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly remote support to help your small businesses to evaluate the benefits of Exchange Online, design a solution that aligns with your business needs and IT budget, implement an efficient move from your current Exchange system to one that incorporates Office 365 Exchange Online, train your management team and users, and deliver as-needed consulting and troubleshooting.
Java Development Company
Microsoft Dynamics Coding
For help writing, improving, or repairing business aplications for Windows, Linux, or the Web, Progent’s expert team of program developers, database architects, and project managers can help ensure you get the project completed on time and within your budget. Progent's experienced software developers offer cost-effective and efficient online help for projects as small as creating VBA macros for Excel or as challenging as rolling out line-of-business database applications built on Microsoft SQL Server ,Oracle, or MySQL.
Exchange 2013 DLP Setup and Support
Exchange 2013 Integration Network Consulting
Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of Exchange 2010 and delivers powerful innovations as well as a revamped architecture. These enhancements favorably impact key areas like ease of administration, availability, security, operational costs, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the potential advantages of upgrading to Exchange Server 2013, design a cost-effective test and deployment plan, and educate your IT staff to maintain your Exchange 2013 environment. Progent can also provide affordable remote support and management services for Exchange 2013.
Microsoft Windows Server 2008 R2 Consultants
Windows Server 2008 DirectAccess Computer Engineer
Microsoft Windows Server 2008 R2 offers outstanding levels of speed, security, fault tolerance, expandability, and flexibility that improve productivity of on-site, branch office, and mobile users. Progent's Microsoft-certified experts can provide cost-effective online consulting, technical support, and training services to assist you to design, execute, and maintain Windows Server 2008 R2 to add substantial business value to your network.
24 Hour Exchange Server 2016 Upgrade Planning Integration Support
Exchange 2016 Migration IT Consulting
Progent can assist your business in all facets of your upgrade to Exchange 2016 including planning HA architecture for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
Online Microsoft Publisher Training Help
Microsoft Expert Classes Live Online Office Publisher
Progent's webinars offer small businesses the cost savings, ease, and flexibility of web-based learning and the effective training techniques of expert teachers who employ the latest technology to emulate real-time, interactive classes. Progent can provide remote training for key desktop applications including components of Microsoft Office such as Microsoft Office Excel, Word, PowerPoint, and Visio: MS Dynamics accounting and management information solutions including MS Dynamics GP (Great Plains); plus additional popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
SonicWall NSSP 12000 Firewall Secure
SonicWall Security Consultancies
Progent's certified SonicWall firewall consultants can show you how to deploy, manage, and tune SonicWall firewall/VPN products including the newer SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified cybersecurity consultants can help you incorporate SonicWall firewalls into a complete network protection plan and design protection into your corporate practices.
Remote Workers Data Protection Network Consultant
Offsite Workforce Data Protection Consulting Services
Progent can help small and mid-size organization to design, implement, validate and maintain data protection systems needed to support remote workers.
24 Hour Technology Consulting Mission Critical IT Applications
Mission Critical IT Applications Consultants
By using virtual servers, companies can run multiple virtual servers on one actual server. Virtual server technology enables IT organizations to enjoy all the advantages of server isolation, but without the expense associated with purchasing additional server hardware. Virtual servers are also the critical technology for building private clouds, which offer important advantages including lowering the costs of capital equipment, facilities, and management while improving information protection, network availability, and disaster recovery. Other useful server management options include server monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's certified server management specialists can assist you with all areas of server virtualization and management to enable your business to cut expenses and conserve time.
Temporary IT Staffing Services Remote Support Services
Cisco Certified Experts Immediate IT Staff Augmentation IT Consultants
Progent's temporary staff augmentation services enable you to meet the need for IT professionals without incurring the expense and delays associated with identifying and recruiting experienced technical workers and without adding to your full-time workforce.
