Bakersfield Consulting Expertise for Network Service Firms
Seamless Temporary Support Team Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Bakersfield
Progent's consulting support for IT service organizations in Bakersfield California allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless augmentation of your regular IT services team. This can help you grow your revenue, fill out your service offerings, create happy customers, and improve your profits.
Progent's roster of network infrastructure engineers, PC support specialists, network admins, and data security professionals have acted as transparent expansions to the IT groups of some of the country's largest IT support firms. Progent's range of technical knowledge allows you to add to the scope of your IT support practice, and Progent's transparency helps you promote and protect your branding.
Progent is an IT consulting company with 20 years of background delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent IT support company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class services. Progent bills you exclusively and works under your instructions to provide your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who require 24x7 technical support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to an effective Help Desk. But full-featured ticketing systems are not only costly to acquire and staff, but also a hassle to configure and manage. Small or niche IT support providers seldom have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to keep their company branding while providing their clients responsive desktop support services built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing services enable you to increase your physical and virtual support workload, the diversity of technical issues your company can handle, the number of locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's remote desktop service staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
- Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite service in major metros is available throughout the country at extra cost.
- You keep complete control of your customers and billing.
- Your clients submit service requests through your custom branded Internet portal, an 800 phone number, or by directing an email to your specified email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service organizations allows you to become a sole point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your team and core in-house competencies at your own pace without being forced to decline new business due to a gap in in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless supplement to your in-house support team, under your management, and invoices your firm rather than your customer.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Extensive Service Reporting: Progent utilizes an advanced reporting platform to make sure all IT services delivered are thoroughly described. This makes it easy for you to transfer account responsibilities to internal personnel once you have sufficient people and relevant skill sets.
- Safely Expand Your Service Business: You can easily and efficiently accept additional jobs outside your core areas of excellence and serve additional geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive IT support provider by delivering more services to more customers under your own company name.
- Add to Your Services Portfolio: Progent offers top-tier expertise in a wide range of technologies and can be a reliable resource for expanding your IT support operations.
- Rapid Problem Escalation: With a sizable team of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Make Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help from other support firms.
- Remote Support Professionals: For 20 years, Progent has provided remote network support ranging from Call Center services to high-level consulting. Effective remote service saves money and produces fast results.
- Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Bakersfield, California Companies
Progent's seasoned team of certified consultants can provide Bakersfield, California businesses a wide array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure AD Integration
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, AWS, Google Cloud
- Online Network Technical Support
- Teleworker Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Pentesting with NodeZero
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Support
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- Smartphone Management
- iPhone Integration
- Android Phone Management
- Ransomware Defense and Recovery
- Backup/Recovery Consulting
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Support for IT Service Organizations in Bakersfield, California For additional information about Progent's reseller support for network service organizations in Bakersfield, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Firepower Help and Support
Professional Cisco ASA Firewall with Firepower
The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can help your company to maintain your current PIX or ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
Building to Building Wireless Case Studies
Case Study Proxim Tsunami Wireless
Progent delivered a wireless integration solution that allowed a school to improve productivity and eliminate the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is intended for connecting remote locations as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative provided better bandwidth and dependability than simply amplifying the 802.11b network, and because it uses the 5.8Ghz spectrum it offered protection against outside interference.
UNIX Upgrading
Solaris Upgrade Consultants
Progent can help you to plan and execute a smooth transition from a Solaris-based IT environment to a network based on Microsoft Windows and suited for supporting Microsoft's powerful office productivity software, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and application experts can show you how to preserve your data and minimize productivity disruption by designing an effective transition plan that protects your existing investments in Sun Solaris application and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include analysis of current environment, transition strategy and testing, Microsoft Exchange migration expertise, data and application porting, and processor and media migration and economization.
Microsoft ERP Online Technical Support
ERP, MRP, Accounting System Programming Firm
Progent's application experts can provide advanced support, software development, integration assistance, and webinar classes for leading business applications covering key areas including ERP, financials, management analytics, web application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with decades of background delivering high-level consulting services remotely, Progent can assist small businesses anywhere in the U.S. to avoid the lost productivity and expense associated with travel and on-premises activity without compromising the high quality of technical support.
Technology Consulting SPS 2016
Specialist Office SharePoint Server 2010
Progent's Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that uses web technology for efficiently coordinating people, teams and data. SharePoint provides a common spot for your workers or customers to access, organize, share and interact with useful data, documents, and applications and to interact with other people. SharePoint allows quicker and better decisions, more efficient sharing across teams and more streamlined business practices. Windows SharePoint Services connect employees, clients, teams and projects with the data they've developed in a way that makes data convenient to find, retrieve and apply. Progent's SharePoint consultants can assist your organization to manage your current SharePoint solution or migrate to the latest release of SharePoint Server or to SharePoint Online.
Microsoft Exchange 2003 Support and Help
Exchange 2003 Server Upgrade On-site Support
Progent's certified professionals offer technical help and IT consulting expertise for Exchange 2003 Server, Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and support services for Exchange Server include system design, installation, documentation, onsite and remote technical support, Help Desk outsourcing, certified security consulting, and full-service network management outsourcing.
Specialists Azure and Android integration
Top Microsoft Azure VPN configuration Development
Progent can help businesses of all sizes to move any part of their network infrastructure to Microsoft Azure. This can streamline IT administration and reduce hardware expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises apps and resources and ensure you avoid the common mistakes small organizations make when moving to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and also to integrate Apple iOS devices and Android smartphones and tablets.
Colocation Facility Network Consultants
Data Center Colocation Remote Support Services
Colocation data centers allow companies to share world-class data centers for housing computer hardware that supports critical applications. Progent's Microsoft and Cisco premier consultants can assist your business with all facets of your colocation strategy including selecting and migrating to a colocation site, designing system topology, specifying hardware, on-site and on-line maintenance, setting up online system administration, and training your support staff.
Technology Professional NotPetya ransomware recovery
Hermes ransomware recovery Services
Progent's ransomware experts can help your business to evaluate your ransomware defenses, monitor and protect your network, help with settlement negotiations with a hacker, and rebuild a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
.NET VBA Developer
Development Group .NET Software
Progent's application developers have worked for two decades with .NET tools and the Visual Studio development environment and are able to build or modernize .NET applications rapidly and affordably.
Cybersecurity Architecture Specialist
ISSAP Certified Technology Consulting Services
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through rigorous examination and significant experience with information security design. ISSAP security experts possess in-depth understanding of access management mechanisms and techniques, phone system and network infrastructure protection, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can help your company with all phases of architecture security.
Consultant Services ProSight VM Hosting
Private Cloud Hosting for Virtual Data Centers Consultant Services
Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of availability and scalability and is also simple to move to any data center. ProSight Virtual Hosting options are based on mature virtualization techniques that allow small and midsize companies with mixed- platform environments to save dramatically on the expense of capital investments, infrastructure maintenance, and network management while benefiting from world-class reliability and an unprecedented level of vendor flexibility.
Microsoft 365 Word Integration Computer Consulting
Microsoft 365 Migration Network Consultants
Progent can help you to evaluate the wealth of subscription plans offered with Microsoft 365, previously branded Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-platform networks that include Windows, macOS, and Linux software. Progent can also assist you to create and maintain hybrid networks that transparently combine local and cloud products and services.
Windows Server 2016 Online Technical Support
24 Hour Expert Microsoft Certified Windows Server 2016 Cloud Witness Consulting Services
Progent's certified information technology experts can provide Windows Server 2016 migration consulting to assist businesses of all sizes to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to assess the business value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.
Apple OS X Tiger Configuration
Apple OS X Tiger Online Consulting
Progent's experts offer macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and Exchange Server help, network protection services, and custom training. Progent can help clients to upgrade to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with iPhone support and Apple iPad management, or migrating to iCloud services. For computer environments based exclusively on Apple macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, integrating and maintaining a network environment that is reliable, safe, efficient and aligned with your company's business goals.
Monitoring and Reporting Specialists
Remote Monitoring and Reporting Help and Support
Small to middle size companies can now get all the advantages of Microsoft Operations Manager and also have quick access to Progent's Microsoft certified IT consulting professionals. With Progent's affordably priced network support programs, mid-size organizations can select a basic co-sourcing service program based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports System Center Operations Manager to provide small company networks enterprise-class availability, security and performance.
Support and Integration Catalyst Wi-Fi 6 AP Placement
Catalyst 9115 Access Point Outsourcing
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 WAP consultants can provide affordable online and onsite support for Catalyst Wi-Fi 6 wireless access points.
24/7 Microsoft Windows Cluster Professional
Online Support High Availability Server Clustering
Progent offers Windows 2003 Cluster Server expertise to help your organization utilize high availability clustered servers that can provide 24x7 operation. Clustered Windows servers for zero-downtime systems include Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By assisting you t plan high availability clustered server solutions powered by Microsoft Windows Clustered Server 2003, Progent's Premier Windows professionals make sure that your non-stop clustered servers are set up to optimize the business advantage of your information system.
Mac Security Audits Network Engineer
Mac and Cisco Security On-site Support
Progent's CISM-certified security consultants can help you protect your Apple Mac environment through professional services including performing security audits, recovery from virus and denial of service penetrations, configuring firewalls, implementing safe remote and mobile access, deploying monitoring programs for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security plan adapted for the particular goals of your corporate network.
Private Cloud Solutions Professionals
ProSight VM Hosting Professionals
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size company's production servers in an environment that delivers the maximum level of dependability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting services are built upon proven virtualization platforms that allow small and midsize companies with multi- platform environments to economize dramatically on the expense of capital investments, system support, and IT management while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.
Microsoft 365 Excel Reporting Coding
Excel Power Map Development
Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a broad variety of remote services to help you to plan, develop, pilot test, deploy, manage, and troubleshoot applications powered by any version of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist you to move your legacy Excel solutions to the newest versions of Excel, support Excel on Apple iOS-based iPhones and iPads and Android smartphones and tablets, and fix compatibility problems between various releases of Office Excel. Progent can provide as-needed support to organizations who need a quick fix to a specific issue associated with Office Excel and Progent also offers full project management services for upgrading or developing mission-critical applications built on Excel. Progent's affordable online training for Office Excel can be customized to address the needs of individual users or groups.
Office Word and SharePoint Engineers
Microsoft Certified Office Word Consultant Services
Progent's Office Word and Microsoft 365 Word consultants offer a broad selection of economical online support services to assist you to maintain your legacy Microsoft Word solution or assist you to migrate to a current version of Office Word. Support available from Progent's experts include VBA programming, isolating and fixing compatibility problems between different releases of Office Word, interfacing Word with other Microsoft Office applications like Excel and Microsoft Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet synchronization, and online training sessions tailored for individuals or groups.
Retail Management System Applications Consultants
Microsoft Dynamics RMS Information Technology Consulting
In addition to offering access to Microsoft Dynamics GP consultants, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers programming, troubleshooting, administration help, upgrade support, and 1-on-1 or group online training classes customized to meet your specific needs. Progent's experts also can show you how to build and support a secure, reliable network foundation to run your ERP, MRP and accounting solutions.
Network Consulting Job Opportunity
Telecommuting Network Consultants Freelancing Job
Progent wants to find fulltime, solutions-oriented Microsoft certified consultants with MCSE credentials; Cisco accredited system engineers who have Cisco CCDP or CCIE certification; security consultants who have CISSP or CISM or equivalent security credentials; and advanced system design consultants with experience in mobile access, wireless connectivity, fault tolerance, workplace recovery, data preservation, and server virtualization. Progent also is looking for employees to join our staff of help desk support specialists and off-site support professionals. In addition, We are looking for experienced administrators able to perform productively in Progent's high-growth, virtual office environment.
Top Ranked Solaris Troubleshooting
Award Winning UNIX Services
Progent's Sun Solaris family consulting services offer small businesses and software developers support for managing and maintaining Sun Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This broad array of expertise provides you with a convenient single consulting firm to help you build and manage a protected and reliable mixed-platform network and communications solution that supports Sun Solaris and Microsoft interoperability by integrating MS Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Active Directory Review Consultants
ProSight Network Health Audit Specialist
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable and safer AD implementation. Both options also offer the ongoing advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime.
Microsoft Certified Expert Windows Server 2012 R2 Server Manager Technology Consulting
Windows 2012R2 Support
Progent's certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test systems and migration plans, optimize your network for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT support, staff, create a corporate-wide security strategy, automate network management, help with application development, and build and validate a disaster recovery/business continuity plan.
Microsoft Teams security Engineers
Microsoft Teams disaster recovery Specialist
Progent can help your business to design a migration to Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud or hybrid deployment of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.
