Bakersfield Specialists for Computer Support Companies
Transparent Temporary Support Staff Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Bakersfield
Progent's consulting services for IT service organizations in Bakersfield California allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent augmentation of your regular network services group. This can ease the way for you to add to your revenue, close gaps in your service offerings, create happy customers, and increase your bottom line.
Progent's team of network engineers, PC support specialists, IT admins, and data security professionals have acted as seamless extensions to the support groups of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise enables you to add to the scope of your IT service practice, and Progent's close integration with your support team helps you strengthen and preserve your branding.
Progent is an IT consulting firm with 20 years of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer support company in the world. Progent has provided online technical support and consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Reselling Progent's Support Services Under Your Branding
Progent's reseller program for IT service firms offers transparent resale to your clients of world-class IT services. Progent invoices your firm exclusively and works under your instructions to deliver your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of an effective Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but a hassle to configure and manage. Smaller IT support companies seldom have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT support firms a practical way to retain their company branding while delivering their customers responsive desktop support built around an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service organizations include:
- Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
- Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at additional cost.
- Optional onsite service in major metro areas is available across the US at extra cost.
- You have complete control of your clients and billing.
- Your customers enter incident reports through your branded Internet portal, a toll-free number, or by directing an email to your designated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to become a sole point of contact for virtually all IT expertise your customers may require. You can grow your team and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service team, under your coordination, and bills your firm rather than your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
- Detailed Service Documentation: Progent uses an advanced documentation system to ensure that all services performed are thoroughly described. This enables your IT support organization to transfer account responsibilities to in-house personnel once you have sufficient staff and appropriate technical skills.
- Safely Grow Your IT Support Practice: You can quickly and safely take on more jobs beyond your main areas of excellence and serve additional geographies without the risks associated with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive network support firm by offering more solutions to more customers under your own company name.
- Flesh Out Your Services Portfolio: Progent offers world-class support in a wide range of IT disciplines and can act as a dependable resource for expanding your IT service operations.
- Fast Problem Escalation: With a sizable team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Make Your Customers Happy: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from your competitors.
- Online Support Experts: For 20 years, Progent has delivered remote network support from Help Desk support to high-level consulting. Effective remote support cuts costs and produces fast solutions.
- Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Bakersfield, California Businesses
Progent's veteran roster of certified engineers can deliver Bakersfield, California organizations a wide range of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure AD Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Technical Support
- Teleworker Integration
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Cybersecurity Expertise
- Penetration Testing with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Rapid, Affordable .NET Application Development.
- Hyper-V Planning
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- iPhone and Android Management
- iPhone Support
- Google Android Phone Support
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Predictive and Onsite Assessments
Find Out More Details About Progent's Consulting Program for IT Service Organizations in Bakersfield, California To learn more details about Progent's consulting program for IT service firms in Bakersfield, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Consult Exchange Server 2010 Migration
Exchange 2003 to Exchange 2010 Upgrade Engineers
Progent's Microsoft-certified network experts can assist your organization to assess the benefits of Microsoft Exchange Server 2010 for your business and can help you to design and carry out a smooth upgrade to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will offer quick payback by improving your productivity, cutting the cost of hardware and support, streamlining administration, and integrating your vital communications platforms.
Remote Consulting Cisco Network Infrastructure Management
Cisco Cloud Network Management Technician
Progent's Cisco-Premier network management consultants can assist you to use Cisco's management tools along with a variety of specialized third-party applications to create a comprehensive network management solution to keep your environment operating reliably, conserve expensive resources, protect your data, revive rapidly from device failure or malicious attacks, and enable you to expand or repurpose valuable resources sensibly and affordably as your business grows.
Fully Redundant Network Consultancy
Fault Tolerant OSPF Configuration Services
Progent's non-stop interoffice connectivity and fault tolerant system infrastructure engineers can help small organizations create fault tolerant Interoffice connectivity through fully redundant system architectures with transparent failover. Progent's Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office connections supported by non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide economical non-stop interoffice connectivity.
Nephilim ransomware recovery Professionals
24-Hour ransomware removal and data restore Consultant
Progent's experienced ransomware recovery consultants can help you to restore a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Amazon S3 backup Contract Programmer
Contract Development Amazon cloud integration
Progent can provide cost-effective online support to help businesses to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness assessment, architectural design and review, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy cloud-based or hybrid cloud networking models that efficiently incorporate Amazon AWS services. Progent can provide as-needed consulting to help you to overcome complex technical issues or Progent can provide project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on time and on budget.
ISA 2006 Firewall Technology Professional
24x7x365 Microsoft ISA Server 2006 Online Support Services
ISA 2006 is a comprehensive gateway that offers a fully integrated application layer firewall, virtual private network (VPN), and web caching solution for safeguarding the Internet-facing applications of any sized business against a wide range of attacks. Progent's Microsoft ISA Server 2006 support professionals can help you plan, rationalize, test, install, customize and manage the Standard or Enterprise version of ISA Server 2006 on your information system.
After Hours Consultant ISA Server
Immediate ISA 2004 Firewall Computer Consultants
Progent's certified Forefront TMG and Internet Security and Acceleration Server 2006 experts can help you to design, install, and manage a configuration of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall security, speed and ease-of-use that your business requires.
CCIE Certified Specialists Small Business Wireless Access Point
Small Business Wireless Access Point Online Support
Progent's Cisco-certified Wi-Fi integration experts can help you to deploy, administer, and debug Cisco Small Business Wireless APs.
NotPetya ransomware hot line Consult
Hermes ransomware hot line Consult
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to halt the progress of an active ransomware attack. Call 800-462-8800
Co-managed Help Desk Support
Extended Call Center On-site Support
Progent's Standard Help Desk Services offer a complete solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Help Desk services are provided at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
24/7 Flexential Internet Data Center Consultant
Flexential Tampa Data Center Consulting Services
Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent maintains a team of network consultants located in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recover preparedness consultants. Progent can also assist you to design and execute a migration to the Flexential facility by providing services like planning system configuration, specifying hardware components, system configuration and validation, troubleshooting, streamlining remote network management, and educating your network staff.
Fault Tolerant Internet Connection IT Consultant
Consulting Fault Tolerant Mutli-location Network
Progent's fault tolerant system consultants offer reliability support, disaster recovery services, network load balancing, fault-tolerant interoffice connectivity, non-stop Internet architecture design, non-stop data center consulting, and other 24x7 networking consulting to show your company configure a non-stop environment for strategic applications. Progent has the experience to design economical, fault-tolerant systems by deploying the evolving suite of Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can show you how to you design a high-availability mutli-site network with a fully mirrored Internet interface and efficient network load balancing.
Services NetDocuments SetBuilder
NetDocuments Teleworkers Specialist
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for legal workflows. Progent offers online access to NetDocuments consultants to help your law firm to design, configure, manage, optimize, or debug a document management system (DMS) environment based on NetDocuments.
SharePoint Technology Consulting Services
SharePoint Portal Server 2007 Online Troubleshooting
Progent's Microsoft-certified experts can provide small and medium sized companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and data. SharePoint Portal Server provides a central spot for your employees or clients to connect to, manage, share and interact with relevant data, files, and applications and to interact with other people. It enables faster and better decisions, more effective sharing across groups and more economical business practices. The main goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information accessible inside and without an organization. Windows SharePoint Services join employees, customers, workgroups and projects with the information they've created in a manner that makes data easy to locate, download and re-use.
24 Hour Consultant Services HP Lights-Out 100c Remote Management Card
Dell DRAC Consultant Services
Remote management cards give network administrators full control of a server without the requirement for an on-site visit. Using these management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to an IT expert who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, implement, and manage a fault-tolerant company network that incorporates remote management cards and Progent can utilize these remote server management cards to deliver low-cost off-site technical support. Progent has experience with a number of remote management cards including Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote management cards.
Supplemental Helpdesk Cost Savings Support and Help
Online Consulting Co-managed Call Center Costs
Progent's Help Desk management and co-management services help companies to save money and improve productivity.
Remote Access Configuration
Cisco RADIUS Security Consultants
Cisco's security and offsite access solutions for small to medium sized businesses offer a full array of manageable protection products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit most closely with your corporate objectives.
Small Business Integration Companies
Small Office Technology Consulting
Progent's Microsoft and Cisco certified computer engineers can provide expert support for a wide array of technologies and can deliver that expertise online nationwide or in person in major cities throughout the country and anywhere in . Progent offers remote help for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that incorporate a combination of Microsoft and UNIX-family platforms. Progent also offers the expertise of Cisco CCIE infrastructure engineers for complex connectivity problems, plus the assistance of CISSP-qualified security consultants to handle high-level security design and problem solving. Progent has delivered online network support to businesses in every state in the United States.
VMware NSX Disaster Recovery Consultants
Engineers VMware Cross vCenter NSX
VMware's NSX virtual network technology enables you to build entire networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager allows automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist you to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager and VMware NSX.
24x7x365 On-site Technical Support Cisco Prime Infrastructure
Aironet Wireless AP IT Consulting
Progent's Cisco CCIE wireless network experts can provide online or onsite integration and troubleshooting services to help you to plan, configure, update, tune, administer and troubleshoot Aironet wireless access point environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your Wi-Fi ecosystem with your wired network and cloud-hosted resources to create an enterprise-wide connectivity foundation that is simple to administer and expand. Progent also can provide affordable wireless site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet wireless APs to accommodate your specific office layout, construction, and anticipated workloads.
24-Hour SQL Server 2017 Always Encrypted Online Support
SQL Server 2017 Disaster Recovery Network Engineer
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business benefits of migrating to SQL Server 2017 and can help your organization to plan and carry out a smooth migration of your databases and applications to any deployment model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer online or onsite support services ranging from on-demand architecture review or troubleshooting to comprehensive project management to make sure your SQL Server 2017 initiative is successfully completed on schedule and on budget.
Information Technology Consulting ProSight NinjaOne RMM Remote Server Management
NinjaOne Server Monitoring Services
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital devices.
Onsite Technical Support Dynamics GP Accounting
Dynamics GP 2013 Computer Consultant
Microsoft Dynamics GP/Great Plains 2010 software is a full-featured business management platform that integrates information and operations across your business, interfaces seamlessly with other solutions, and brings together workers, clients and suppliers regardless of time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a robust, secure computer and communications environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains professionals to help your company benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.
System Center 2016 Business Continuity Outsourcing
Open Now SCDPM 2016 Information Technology Consulting
Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager and in addition have quick access to Progent's Microsoft and Cisco Certified network consulting professionals. With Progent's affordably priced network service packages, small and midsize organizations can select a basic System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small business networks enterprise-class availability, security, and performance.
SCCM 2012 Windows 2010 Provisioning Technical Consultant
SCCM 2012 Asset Inventory Computer Consultants
Progent can help your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy device management solution or help you to modify your existing SCCM 2012 environment to support your changing IT needs. Also, Progent can assist you to build a software foundation that fully supports SCCM by providing advanced consulting support for associated Microsoft platforms such as Active Directory Domain Services (ADDS), SQL SSRS, and Internet Information Services.
Catalyst Switch EVN Integration
Online Troubleshooting Catalyst 3850 Switch
With the Catalyst line of switches for small and medium-sized businesses, Cisco enables organizations to realize all the benefits of adding intelligence into their IT infrastructures. Cisco's switching technology allows you to deploy capabilities to make your network infrastructure highly robust to handle time-critical requirements, scalable to facilitate growth, safe enough to guard restricted information, and capable of differentiating and controlling all traffic to optimize system performance. Progent's CCIE certified consultants can show you how to select and integrate Catalyst switches that make sense for your business. In addition, Progent's CISSP certified security specialists can show you how to develop a comprehensive security policy and set up Catalyst switches so they help support your security strategy. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2960 switches, Cisco Catalyst 3560 switches, Catalyst 4900 switches, and Catalyst 6500 Series Switches.
Cybersecurity Expert Darrin Johnson Engineers
Progent Cybersecurity Experts in the News Consult
Progent in the News is managed by cybersecurity expert Darrin Johnson.
Anti-Spam Consulting
Urgent Consultant Postini
E-Mail Guard by Postini offers constantly upgraded spam and virus blocking, content filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support specialist. If your organization is too small to purchase for a regular Postini license, you can still get access to Postini's Perimeter Management services via Progent's E-Mail Guard antispam and anti-virus aggregation offering. Progent's certified e-mail security consultants can show you how to devise an email protection strategy that includes spam filtering and virus protection technologies and policies.
