Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Bakersfield
ProgentProgentís consulting support for network service firms in Bakersfield California allows you to provide your customers Progent's consulting expertise and Help Desk support using your brand as a transparent augmentation of your in-house IT support team. These services can ease the way for you to grow your client base, close gaps in your service portfolio, create happy clients, and increase your bottom line.

Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, network admins, and data security professionals have worked as seamless supplements to the support groups of some of the country's biggest IT service businesses. Progentís breadth and depth of expertise allows you to widen the capabilities of your IT support business, and Progentís transparency helps you promote and preserve your company's brand.

Progent is an IT support firm with two decades of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your customers of world-class services. Progent invoices your firm exclusively and performs under your direction to provide your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the heart of an effective Help Desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also challenging to set up and maintain. Small or niche IT support firms do not have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support firms an economical way to keep their custom branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service organizations leverages Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow your IT service firm to expand your support workload, the diversity of technical issues your company can handle, the locations you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour SLA to commence work during normal work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in major metros is offered across the US at extra cost.
  • You retain complete control of your clients and billing.
  • Your clients submit service requests by means of your custom branded web portal, an 800 number, or by sending a message to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information on Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service providers allows your support team to become a single source for practically all technical guidance and troubleshooting your clients may require. You can grow your staff and core IT skills steadily without being forced to turn down new business owing to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal IT service group, responding to your coordination, and bills you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an advanced service documentation system to ensure that all IT services performed are fully described. This allows support group to shift service responsibilities to in-house personnel when you have sufficient people and relevant technical skills.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and affordably take on more jobs beyond your core fields of excellence and serve additional territories without the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT service provider by offering more solutions to more clients using your own brand.
  • Add to Your Services Catalog: Progent can provide world-class support in a wide range of IT disciplines and can be a dependable resource for expanding your IT service operations.
  • Rapid Escalation: With a large roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Make Your Clients Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Support Professionals: For two decades, Progent has provided remote IT support ranging from Call Center services to high-level consulting. Efficient online service saves money while delivering fast results.
  • Top Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Bakersfield, California Companies
Progent's seasoned roster of certified consultants and technical experts can provide Bakersfield, California organizations a broad array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Reseller Program for IT Service Providers in Bakersfield, California
For more details about Progent's consulting support for network service firms in Bakersfield, California, call 1-800-993-9400 or refer to Contact Progent.