Bakersfield Consulting Experts for Computer Support Providers
Transparent Short-Term IT Support Help
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Bakersfield
Progent’s consulting services for network service organizations in Bakersfield California allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless augmentation of your in-house network services group. These services can ease the way for you to grow your revenue, flesh out your service portfolio, satisfy your clients, and improve your bottom line.
Progent’s nationwide team of network engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity professionals have acted as seamless expansions to the support staffs of some of the world’s largest IT service businesses. Progent’s range of technical knowledge allows you to add to the scope of your IT service practice, and Progent’s transparency lets you promote and protect your branding.
Progent is a network consulting firm with two decades of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any independent IT support firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers features seamless resale to your clients of professional IT services. Progent bills your firm directly and works under your instructions to provide your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for customers who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT support organizations do not have the necessary resources. Progent's Help Desk and ticketing program gives IT support firms an affordable way to keep their company branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to expand your support workload, the range of technologies your company can handle, the number of {geographies you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's online desktop service staff provides Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
- Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at additional cost.
- Optional onsite support in larger metro areas is available across the US at additional cost.
- You retain full control of your customers and billing.
- Your customers enter incident reports using your branded web portal, a toll-free phone number, or by sending a message to your assigned mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to become a sole point of contact for virtually all IT guidance and troubleshooting your clients may require. You can grow your staff and core IT skills steadily without being forced to decline opportunities due to a gap in expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, under your management, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Reporting: Progent uses an enterprise-class service reporting platform to ensure that all IT services delivered are fully described. This makes it easy for your IT support organization to transfer service responsibilities to in-house personnel when you have sufficient people and appropriate skill sets.
- Safely Expand Your Service Business: You can easily and efficiently take on more opportunities beyond your core areas of excellence and open new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive IT service provider by delivering more solutions to more customers under your own company name.
- Add to Your Services Portfolio: Progent offers top-tier expertise in a wide range of technologies and can act as a reliable reservoir of skills for expanding your IT service business.
- Rapid Escalation: Thanks to a large roster of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Make Your Clients Happy: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Call Center support to high-level consulting. Efficient online support cuts costs and produces fast results.
- Top Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Bakersfield, California Businesses
Progent's nationwide roster of certified engineers can provide Bakersfield, California companies a wide array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- AD Integration
- Office 365 Configuration
- Microsoft Dynamics GP Consulting
- Azure, AWS, Google Cloud Platform
- Online Network Technical Support
- Work from Home Support
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Integration
- Security and Compliance Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support Services
- Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Management
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Management
- iPhone Support
- Google Android Phone Management
- Ransomware Defense and Recovery
- Backup/Recovery Consulting
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Program for Network Service Organizations in Bakersfield, California To learn more details about Progent's consulting program for network service organizations in Bakersfield, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Independent Microsoft MCSE Contractor Home Based Virtual Office
Part-Time Job Freelance Microsoft Consulting
Our Experts Team provides support in important technologies that include Macintosh integration and applications; Consulting for Linux, UNIX-powered, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Line-of-business and specialized application help; Chief Information Officer, management information analyst, and project logistics services; Special applications design and integration; Web, eCommerce, EDI, and customer portal design and integration; SQL support and efficiency help; Business information expertise; and Telecommunications systems consulting.
After Hours Windows SharePoint Services Online Support Services
SharePoint Online Technical Support
Progent’s Microsoft-certified consultants can provide businesses of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web technology for intelligently coordinating people, teams and data. Microsoft SharePoint provides a central location for your workers or clients to connect to, manage, distribute and interact with relevant data, documents, and software and to interact with one another. SharePoint enables quicker and more intelligent decisions, more efficient access across teams and more economical business processes. Windows SharePoint Services connect employees, customers, teams and projects with the knowledge they’ve developed in a manner that makes data convenient to locate, download and apply. Progent's SharePoint consultants can assist you to support your existing SharePoint ecosystem or migrate to the latest release of SharePoint Server or to SharePoint Online.
Small Business IT Support Office 2016
Engineers Office 2016
Progent's Office and Office 365 consultants can help businesses to integrate Office desktop and Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that offers quick ROI and enables better business results. Progent can assist you to integrate Microsoft Office or Office 365 applications with each other and with other core Microsoft platforms including SharePoint, Microsoft Exchange Server and SQL Server running on-premises or hosted in the cloud. Progent can also assist you to resolve compatibility problems with various releases of Office and offers live online training to individual users or groups.
Security Contractor Juniper SRX Series Firewall
Urgent Juniper SRX Series Firewall Security Audits
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
SCVMM 2016 Disaster Recovery Help and Support
SCVMM 2016 Load Balancing Technical Consultant
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to provide a centralized solution for configuring and managing virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can help organizations of any size with any aspect of designing, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, help you upgrade smoothly from legacy releases of Virtual Machine Manager, design processes for building and deploying virtual machines and hosts, implement high-availability scale-out clusters, connect your datacenter resources with public clouds, configure virtual switches, develop and refine PowerShell scripts, and assist you to evaluate the strategic business benefits of the latest capabilities like Storage Replica and Host Guardian Service. Progent's virtualization experts offer advanced Windows Hyper-V consulting and VMware ESXi expertise.
Windows Hyper-V 2016 Containers Online Technical Support
Urgent Microsoft Certified Windows Hyper-V 2016 Containers Support Services
Windows Hyper-V 2016 incorporates key features initially developed for and proven on Azure, one of the world's biggest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing data security, availability, scale, manageability, reliability and recoverability. Progent’s Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, set up test environments to verify the ability of Hyper-V 2016 to run your vital applications, plan a cost-effective network architecture for a cloud-centric or hybrid installation, develop and execute a smooth upgrade plan, train your IT administration and technical support personnel, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment gives you the highest possible business benefit.
WatchGuard VPN Evaluation
WatchGuard Firebox T35 Firewall Firewall Audit
Progent provides consulting services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall product that fits your security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewall solutions.
Consulting SMS Server Migration
Specialists Microsoft SMS
Progent’s Microsoft certified experts offer small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install critical applications quickly and reliably to appropriate users, reduce software costs and stay compliant by determining usage profiles, enhance Windows security by improving your awareness of weak points and by installing targeted patches, manage your mobile workforce through industry standards independent of connection or location, and lower operational expenses by fully utilizing the administrative functions built into Windows. Progent’s SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch control, and asset tracking management including program and hardware inventory.
SCCM MDM Specialists
SCCM Primary Site Support and Help
Configuration Manager automates software deployment and updating, simplifies security and compliance settings control, inventories network resources, guards against corporate data leakage, provides network health reporting, enables secure end-user self service, and offers a common point of control for managing mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can help you with any facet of planning, implementing, using and repairing a SCCM deployment for local, cloud-based, or hybrid networks.
Help and Support Exchange Server 2000 Upgrade
Upgrade Consultants Exchange 2000 Upgrade
Progent is among the most qualified network support firms for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small companies get the full benefits of Exchange Server 2000 for typical scenarios including upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 support.
Remote Wireless Security Consulting
Consultancy Wireless Security
Progent offers expertise for security auditing products such as Microsoft Baseline Security Analyzer for running a variety of automatic system testing scans to uncover possible security gaps. Progent has extensive experience with security auditing tools and can help you to understand audit reports and respond appropriately. Progent can help you build protection into your company operations, configure auditing software, plan and implement a secure network environment, and recommend policies to optimize the safety of your network. Progent's security engineers are able to show you how to configure a firewall, implement safe remote access to email and business applications, and install virtual private network. Progent's certified security engineers can validate the security of web software and can provide extensive security evaluations of enterprise-wide security to determine your organization's compliance with key international security standards such as HIPAA, NIST, and ISO 17799.
Office 365 Gmail migration Remote Consulting
Engineer Exchange Online and on-premises Exchange
Progent can help you to evaluate the many subscription plans available with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and manage hybrid networks that transparently integrate on-premises and cloud products and services.
Urgent Cisco Firewall Setup
Cisco Switch Design Firm
Progent's Cisco certified network infrastructure experts have extensive experience helping Internet Service Providers to design, deploy, administer, tune, and debug high-availability, extensible network solutions appropriate for shared public networks.
Check Point UTM-1 Firewall Protect
Check Point Sandboxing Compliance Auditor
Progent's Check Point firewall consultants can show you how to design, deploy, and manage firewall solutions that rely on Check Point Software NGFW security gateways and Check Point's cloud-based security services. Progent's consultants can also assist you support legacy Check Point firewalls or migrate smoothly to Check Point's modern firewalls.
Microsoft Exchange 2007 Engineer
Engineer Exchange 2007 Server
Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that avoids network downtime, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-site upgrades, Progent has the background to complete your move quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.
SCVMM Migration Computer Consultant
SCVMM 2012 PowerShell Network Engineer
Progent's Microsoft-certified consultants can assist organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and libraries; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your company to move from an older release of SCVMM or from a third-party management platform, and Progent can help you to optimize and repair your existing SCVMM 2012 environment to make sure you realize maximum return on investment.
Private Cloud Solutions Consulting
Consulting Services Private Cloud Hosting
Progent's Private Cloud Hosting service provides comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the highest degree of availability and scalability and is also easy to move to another host. Progent's Private Cloud Hosting services are built upon proven virtualization platforms that enable small businesses with mixed- platform IT systems to economize dramatically on the expense of capital equipment, infrastructure maintenance, and network management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.
Virtual Support Desk Online Consulting
24x7 Extended Call Desk Support Outsourcing
Progent's Microsoft certified experts offer three service programs to help mid-size and large organizations develop a cost-effective and successful internal Network Support Help Desk. Progent's consulting services include Return on Investment analysis, process analysis and improvement, executive reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Integration Services help companies sift through the numerous top level Help Desk application programs on the market and determine which packages might be too costly, lack key capabilities, or align poorly with your company's corporate culture. Progent also provides short-term staffing for companies who need to reinforce their internal Help Desk team for special tasks or to substitute for vacationing or indisposed personnel.
Remote Support Outsourcing Microsoft SMS Server
Systems Management Server 2003 Online Troubleshooting
Progent’s Microsoft consultants provide small and mid-size businesses world-class consulting support for SMS Server 2003 and System Center Configuration Manager, Microsoft's standard tools for change and deployment management. Configuration Manager is Microsoft's new name for the change management platform formerly called Systems Management Server. System Center Configuration Manager 2007 provides a range of new features to Microsoft Systems Management Server such as comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progent’s certified engineers can help you use SMS Server or Configuration Manager 2007 economically for automated operating system and application software deployment, security patch control, application tracking, and licensing compliance. Progent's consultants can also help you to migrate smoothly from Systems Management Server to System Center Configuration Manager.
Largest SQL Server 2019 Big Data Cluster Support
SQL Server 2019 and Hyper-V Technology Consulting Services
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical online and on-premises consulting expertise, application development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help you design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based resources into a seamless intranet solution.
Antivirus Consulting
Postini Technical Support Services
E-Mail Guard is Progent's economical antispam and virus defense service that offers small companies world-class protection against spam, viruses, directory harvesting, and other types of email-borne assaults on computer systems. E-Mail Guard is powered by Postini's Perimeter Manager, a sophisticated library of web-based antispam and virus defense services that ward off email attacks before they can breech the network firewall. Perimeter Manager also lets administrators monitor and control their email systems, regardless of server platform, hardware technology, or data center location.
Remote Juniper SSG Series Router Technology Consulting Services
Juniper SSG140 Router Security Tech Services
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
VMware Security Specialist
Android Security Consulting
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware.
Top Rated Office Outlook for Mac Classes
Office PowerPoint for Mac Learn
Progent can provide onsite education customized for people who wish to broaden their knowledge of the Apple macOS and OS X platform, Apple Mac hardware, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online training for Mac application software.
24-Hour Microsoft AD Consulting
Support and Integration Windows Active Directory
Microsoft Windows Enterprise Directory requires significant hands-on experience to configure efficiently across a large corporation. Progent’s Microsoft Premier engineers are experts in planning, integrating, and supporting sophisticated Enterprise Active Directory projects. Progent’s fields of expertise with Windows Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, cleaning up legacy legacy software configuration objects in production Active Directory environments, and fixing failed installations of AD and Active Directory-associated programs.
Project Implementation Consulting
After Hours IT Development Project Consultancy
For enterprise project management support, Progent offers access to senior IT experts with decades of background in IT management, program development, and process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer project management expertise to help enterprise customers follow best practices to make sure major projects are successfully completed on schedule and within budget.
24-7 Cisco Virtual Private Network Consultant
Cisco RADIUS Security Computer Consulting
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and maintain Cisco’s security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to administer and offer the flexibility to expand with your changing business requirements. Progent’s Cisco-Premier network consultants are familiar with Cisco’s complete line of hardware and software aimed at eliminating information theft, virus and worm outbreaks, Denial of Service attacks, and other security risks to your information system. Progent can help you deploy Cisco technology to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central client access control foundation for user authentication, authorization, and accounting from an easy-to-use Web interface.
Microsoft SQL Server 2012 Integration Services
Microsoft SQL Server Integration Services
Progent’s Microsoft certified professionals can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the speedy creation of enterprise-class business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the firewall. In addition to offering expertise, support and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT network. Progent can also help you upgrade from earlier editions of SQL Server to Microsoft SQL Server 2005.
Progent Management Information Technology Outsourcing Firm
Progent Management Team Small Business Network Consulting Group
Progent's management team consists of seasoned professionals with decades of background providing network consulting, technical support, and strategic IT planning to businesses ranging from small offices to Fortune 500 companies. Great service calls for great people, and Progent has assembled a management team able to provide customers with the top service value available anywhere.
SCCM 2007 Application Deployment Technology Consulting Services
Computer Consultant SCCM 2007 Migration
Progent can assist your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security, and boost productivity by making sure that critical applications are always up to date, managing licensing, and monitoring resource usage profiles to help you make informed purchasing choices. When you are set to upgrade your SCCM 2007 device management solution, Progent can assist you to prepare for and implement a smooth move to System Center 2012 Configuration Manager.
