Bakersfield Consulting Expertise for Network Service Providers
Transparent Temporary IT Support Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Bakersfield
Progent's consulting support for IT service firms in Bakersfield California enables your company to offer your customers Progent's consulting expertise and Help Desk support with your company's own branding as a transparent extension of your regular network support team. These services can put you on the fast track to grow your revenue, fill out your service catalog, create happy customers, and increase your profits.
Progent's nationwide roster of network experts, desktop support technicians, network administrators, and data security professionals have acted as seamless supplements to the support staffs of some of the world's biggest IT service firms. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progent's close integration with your support team helps you elevate and preserve your company's brand.
Progent is an IT support firm with two decades of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your direction to deliver your clients support services under your branding. In addition, Progent has an affordable Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are fundamental to an effective Help Desk. But full-featured ticketing systems are not only costly to acquire and staff, but also challenging to set up and manage. Small or niche IT support firms seldom have the necessary budget or personnel. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to retain their company branding while providing their clients responsive desktop support built around an advanced ticketing system and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing program enable you to expand your support volume, the range of technologies your business can handle, the number of geographies you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT service firms include:
- Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
- Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite support in major metro areas is offered throughout the country at extra cost.
- You have full control of your customers and invoicing.
- Your clients enter service requests through your own branded web portal, a toll-free phone number, or by directing a request to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting for IT service providers allows you to act as a sole source for virtually all technical expertise your clients may need. You can grow your staff and core in-house competencies at your own pace without being forced to say no to opportunities owing to a gap in in-house expertise or the absence of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent acts as a seamless extension of your in-house support team, under your management, and bills your firm rather than your customer.
- Granular Billing: Progent charges by the minute to minimize costs.
- Detailed Documentation: Progent uses an enterprise-class reporting system to ensure that all IT services performed are thoroughly documented. This makes it easy for support group to transfer account assignments to in-house consultants once you have enough people and appropriate skill sets.
- Safely Grow Your Service Business: You can easily and safely accept additional opportunities outside your main fields of excellence and open new geographies without the risks associated with increasing your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your positioning as a comprehensive network support provider by offering more services to more customers under your own company name.
- Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a dependable resource for expanding your IT support operations.
- Rapid Problem Escalation: Thanks to a sizable roster of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Keep Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help from other support firms.
- Remote Technical Support Experts: For two decades, Progent has provided online network support ranging from Call Center services to advanced consulting. Effective online service saves money while delivering quick results.
- Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Practice Areas for Bakersfield, California Companies
Progent's nationwide team of certified consultants can deliver Bakersfield, California companies a broad range of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:
- Exchange 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Technical Support
- Telecommuter Support
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Expertise
- Security and Compliance Consultants
- PEN Testing with NodeZero
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Tech Support
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Management
- Rapid, Low-cost .NET Application Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- Smartphone Integration
- Apple iPhone Integration
- Google Android Phone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Program for Network Service Providers in Bakersfield, California To learn more details about Progent's consulting program for network service organizations in Bakersfield, California, call 1-800-993-9400 or visit Contact Progent.
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SQL Server Integration Services Programming Company
Programming Firms SSIS
Progent offers remote and onsite expertise to help you with any phase of BI reporting from troubleshooting or modernizing reports to planning and deploying a comprehensive business intelligence environment. Progent's BI consultants can help you to support your current reporting environment, help you to upgrade reports from a discontinued reporting product to a current one, and provide as-needed remote training to meet your specific requirements. Progent's management reporting and analytics professionals can provide expertise in the leading BI reporting platforms including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.
Windows 11 Security Professional
Microsoft Windows 11 Professionals
Progent's Microsoft-certified Windows 11 experts offer a variety of services for Windows 11 including Microsoft 365 solutions, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment, and Help Desk support.
Emergency ransomware removal and restore Consultant Services
Dharma ransomware recovery Consulting
Progent's proven ransomware recovery consultants can help you to reconstruct a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Shared Service Desk Support and Help
Urgent Virtual Helpdesk Online Technical Support
Progent's Shared Help Desk service allows your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
DoubleTake Carbonite Software Consultants
24-7 DoubleTake Carbonite Backup Remote Technical Support
DoubleTake/Carbonite Software publishes a selection of products intended to deliver small and midsize companies a range of cost-effective alternatives for backing up and restoring vital workloads such as Microsoft Exchange Server, SQL Server, RIM Blackberry, and SharePoint. Progent's disaster recovery planning consultants have extensive backgrounds incorporating DoubleTake/Carbonite products into small business IT networks to create a high level of availability and disaster recovery readiness at a budget-friendly cost.
Consulting Juniper Junos Network and Security Manager
Consultants Juniper Junos
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
MS SQL 2008 IT Consulting
Microsoft SQL Server 2008 Specialist
SQL Server 2008 delivers powerful, standardized tools to IT experts and information workers, reducing the difficulty of designing, integrating, managing, and accessing company information and analytical applications in environments ranging from mobile devices to corporate information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consulting firm with real-world experience and wide knowledge in designing and building information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
24/7 Consultant Services Ryuk ransomware protection
Hermes ransomware recovery Engineer
Progent's experienced ransomware recovery consultants can assist you to rebuild an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Ryuk ransomware hot line Engineer
Dharma ransomware hot line Professional
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Microsoft Expert Integration Custom .NET
Engineer Custom Excel
For custom program creation, Progent can supply programming consultants to produce business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages including Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Internet Information Services to create company-specific eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide experts in a wide range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Virtualization Consulting
Support and Help Server Virtualization
With virtual servers, companies can run multiple virtual machines on one actual server. Virtualization technology enables IT organizations to gain all the benefits of server segmentation, but without the costs that goes with buying extra server equipment. Virtual servers are the critical technology for building private clouds, which provide important advantages such as lowering the costs of capital equipment, datacenter facilities, and management while improving data protection, network availability, and disaster recovery. Other useful server management options are network monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management experts can help you in all aspects of server consolidation and administration to allow your company to contain costs and save time.
Consult Wi-Fi access point patch management
Wi-Fi controllers patch management Specialist
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, endpoint devices printers, network appliances like switches and wireless APs, and IoT devices such as sensors and health monitors.
Meraki MR32 Access Point Consultants
Meraki MR84 Access Point Technical Support
Progent's Cisco-certified Wi-Fi networking experts offer remote and onsite consulting and troubleshooting services to assist your organization to design, install, administer, tune, and debug wireless deployments that utilize Cisco's Meraki access points. Progent's experts can also assist your organization to plan and deploy hybrid environments that integrate on-premises and cloud-hosted resources and that deliver easy access, enhanced security, streamlined management, and consistent performance for all your mobile and desktop devices.
Unified Contact center Specialist
Unified CM clustering Network Engineer
Cisco Cisco Unified Communications Manager (CUCM), formerly branded CallManager, operates as the foundation of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Unified Communications Manager Express provide a borderless IP-PBX by integrating closely with applications that include Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's CCIE-certified network consultants offer efficient and budget-friendly online and on-premises support to assist organizations of any size to build and administer CUCM deployments by providing Unified Communications Manager integration and technical support services that deliver optimum productivity. Progent can help with any facet of CUCM setup and debugging in areas that include integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, installing Cisco ISR routers with CUBE support, designing Cisco UCS server clustering systems for high availability, capacity planning, and integration with Exchange Server and Skype for Business.
Microsoft Teams Consultant Services
After Hours Engineers Microsoft Teams and AAD
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Windows Server 2019 and SCVMM Remote Troubleshooting
Windows Server 2019 integration Setup and Support
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 offers significant improvements in capacity, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.
Internet Security and Acceleration Server 2006 Troubleshooting
ISA Server 2006 Professionals
Microsoft ISA 2006 is a multi-functional gateway that provides a fully integrated application layer firewall, VPN, and web caching solution for safeguarding the Internet-facing applications of any organization against a wide variety of attacks. Progent's Microsoft ISA Server support professionals can show you how to plan, rationalize, test, implement, configure and manage the any edition of ISA Server 2006 on your network.
Linux Network Monitoring, Nagios and MRTG Engineer
MRTG Remote Support
Network monitoring ordinarily entails observing a network's resource utilization to help uncover data traffic bottlenecks or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that run under Linux or UNIX and can be used to monitor multi-OS environments where Linux and Windows coexist. Progent's system integration consultants can show you how to use both these tools to optimize and repair your network. Progent's Linux support services offer small businesses and developers help with administering and supporting UNIX/Linux and Solaris systems that work with Windows-based technology.
Windows Server 2012 R2 upgrade Specialist
Microsoft Expert Windows Server 2012R2 Server Manager Technical Consultant
Progent's Microsoft-certified professionals can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test systems and rollout strategies, optimize your network for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT management team, develop a corporate-wide security plan, streamline network administration, assist with creating applications, and build and test a DR/BC plan.
Intune Mobile Device Management Solution Provider
Small Business Network Consulting Services Workspace ONE Endpoint Management
Progent's Microsoft-certified engineers can help you to automate desktop software update management by delivering support for administration solutions that include Configuration Manager, Systems Management Server 2003, and WSUS.
Microsoft Experts Non-stop Load Balancing IT Consultant
Technical Support Services Cisco Content Engine Network Module for Content Delivery
Progent offers fault tolerant load balancing support covering system load balancing, load balanced program, network backbone routing, and content delivery products such as F5 Networks 3DNS. non-stop load balancing technologies for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.
Small Business Network System Support Consultant
Small Business Consultancy Services Group
Progent is a leading innovator in affordably delivering enterprise-class IT support to small businesses. Progent's achievement in addressing the IT service requirements of the historically underserved small company sector is the combined outcome of key technical and process breakthroughs that have removed a great deal of the traditional costs out of administering IT support, injected unmatched professional expertise into the IT service system, and dramatically streamlined the solution process.
Technology Consulting VPN
Support and Integration Cisco VPN
Cisco's security and offsite connectivity solutions for small to medium sized businesses represent a complete range of easy-to-administer security products to help you safeguard your wired and wireless information system. Cisco's VPN product family includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that align best with your corporate objectives.
Penetration Testing Firewall Support
Network Security Audit Penetration Testing
Stealth penetration checking is an important component of any comprehensive IT system security strategy. Progent's security professionals can perform extensive intrusion tests without the knowledge of your organization's in-house network support staff. Unannounced penetration testing shows whether existing security defense tools such as intrusion detection warnings and event log monitoring are properly configured and actively observed. Progent can implement ongoing autonomous PEN testing to map your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, skipped patches, and ill-advised IT product defaults can be combined by hackers into the multi-front attacks typical of modern strains of ransomware.
Engineer 64-bit Server
Microsoft, Cisco and Security Certified Experts 64-bit Migration Professional
Progent's Microsoft-certified consultants can help you design, document, implement, administer, and repair a network-wide migration to 64-bit server and desktop operating systems and applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the key 32-bit programs which you intend to retain as well as the new 64-bit editions of applications you plan to install.
24/7 Dell DRAC Consulting
Dell DRAC Consulting Services
Remote management cards give IT administrators complete control of a server without the need for a personal presence. Using remote management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to plan, implement, and manage a high-availability business network that incorporates remote server management cards and Progent can utilize these remote management cards to deliver low-cost remote technical assistance. Progent is familiar with a variety of remote server management cards such as Aten remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon remote management cards.
ISA Server Outsourcing
Microsoft Firewall Consultant
Progent's certified ISA Server consultants have broad experience developing Microsoft-based security designs for IT networks with many locations, mobile workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small company design and implement an installation of ISA Server 2004 that supports your information security needs without limiting your productivity.
24/7/365 Troubleshooting Microsoft SharePoint Server
Microsoft Experts Office SharePoint Server 2010 Information Technology Consulting
Progent's Microsoft-certified consultants offer small and midsize businesses computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and data. SharePoint Portal Server offers a central location for your employees or customers to connect to, organize, distribute and interact with useful data, files, and software and to interact with one another. It enables quicker and better decisions, more effective access across groups and more economical business processes. The primary objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge available inside and outside a business network. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the information they've developed in a way that makes data easy to locate, retrieve and re-use.
Computer Consultant Jabber and Expressway
Jabber Multiline Support and Help
Progent's Jabber consultants offer online or on-premises expertise to assist businesses of any size to design, implement, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers in-depth support for the technologies that go into creating a cohesive Jabber solution including Cisco network appliances and management software, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Google Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration solution.
ransomware data recovery Specialist
Phobos ransomware hot line Specialist
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to halt the progress of an ongoing ransomware attack. Call 800-462-8800
Top Ranked IT Outsourcing Example Article
24/7 IT Outsourcing Model Whitepapers
Progent's IT outsourcing services offer economical computer consulting for mid-size companies. Whether it involves planning network infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or creating an on-line business solution, outsourcing your network engineering services can reduce costs and eliminate risks, allowing IT service budgets to increase in a more moderate and manageable manner than is feasible by amassing a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and flyers show how Progent can help you build a protected and robust system architecture for your critical Windows-powered business software including Windows Server 2008, Exchange Server 2007, and Microsoft SQL Server.
Ryuk ransomware cleanup Professional
Consultant ransomware removal and file recovery
Progent's ransomware experts can assist you to evaluate your ransomware defenses, remotely monitor and protect your IT environment, help with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Auditor Stealth Penetration Testing
24 Hour Penetration Testing Consultant
Stealth penetration testing is an important part of any overall IT system security strategy. Progent's security experts can run thorough intrusion checks without the knowledge of your company's in-house network support resources. Unannounced penetration testing shows whether current security monitoring tools such as intrusion detection warnings and event log analysis are correctly set up and actively monitored. Progent can implement continuous autonomous penetration testing to map your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and ill-advised IT product defaults can be chained together by threat actors into the multi-front attacks common to modern versions of ransomware.
