Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Bakersfield
ProgentProgent's consulting support for IT service firms in Bakersfield California enables you to offer your customers Progent's consulting expertise and Help Desk support using your own branding as a transparent supplement to your regular IT services group. This can help you grow your client base, fill out your service portfolio, create happy clients, and increase your profits.

Progent's team of network infrastructure engineers, PC support specialists, network admins, and cybersecurity professionals have acted as seamless supplements to the IT groups of some of the world's largest IT support businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support business, and Progent's transparency helps you strengthen and protect your branding.

Progent is an IT consulting company with 20 years of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any independent IT services firm in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service firms features seamless resale to your customers of world-class services. Progent invoices your firm directly and works under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is fundamental to an efficient service desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but a hassle to configure and maintain. Smaller IT service firms rarely have the required resources. Progent's Help Desk and ticketing solution gives IT service firms an affordable way to retain their custom branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to expand your support volume, the range of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop service staff delivers Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in major metros is offered across the US at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your customers submit service requests through your custom branded web portal, a toll-free number, or by sending a message to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details on Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows you to become a sole point of contact for practically all IT guidance and troubleshooting your customers may require. You can build your team and strategic IT skills steadily without having to say no to opportunities owing to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house IT service group, under your management, and bills you instead of your customer.
  • Granular Billing: Progent bills by the minute to reign in costs.
  • Extensive Documentation: Progent utilizes an advanced service documentation platform to make sure all services performed are thoroughly documented. This enables support group to shift account assignments to internal personnel when you have sufficient staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can easily and affordably take on more jobs beyond your main areas of excellence and open new geographies without exposure to the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service provider by offering more solutions to more customers using your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class expertise in a wide array of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: With a large team of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has provided remote IT support from Call Center services to advanced consulting. Efficient online service cuts costs while delivering quick results.
  • Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Bakersfield, California Companies
Progent's seasoned roster of certified consultants offers Bakersfield, California businesses a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Bakersfield, California
For additional information about Progent's reseller program for network service organizations in Bakersfield, California, call 1-800-993-9400 or visit Contact Progent.