Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Bakersfield
ProgentProgentís consulting services for network service organizations in Bakersfield California allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless augmentation of your in-house network services group. These services can ease the way for you to grow your revenue, flesh out your service portfolio, satisfy your clients, and improve your bottom line.

Progentís nationwide team of network engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity professionals have acted as seamless expansions to the support staffs of some of the worldís largest IT service businesses. Progentís range of technical knowledge allows you to add to the scope of your IT service practice, and Progentís transparency lets you promote and protect your branding.

Progent is a network consulting firm with two decades of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any independent IT support firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers features seamless resale to your clients of professional IT services. Progent bills your firm directly and works under your instructions to provide your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT support organizations do not have the necessary resources. Progent's Help Desk and ticketing program gives IT support firms an affordable way to keep their company branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to expand your support workload, the range of technologies your company can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service staff provides Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metro areas is available across the US at additional cost.
  • You retain full control of your customers and billing.
  • Your customers enter incident reports using your branded web portal, a toll-free phone number, or by sending a message to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details about Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to become a sole point of contact for virtually all IT guidance and troubleshooting your clients may require. You can grow your staff and core IT skills steadily without being forced to decline opportunities due to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, under your management, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent uses an enterprise-class service reporting platform to ensure that all IT services delivered are fully described. This makes it easy for your IT support organization to transfer service responsibilities to in-house personnel when you have sufficient people and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can easily and efficiently take on more opportunities beyond your core areas of excellence and open new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive IT service provider by delivering more solutions to more customers under your own company name.
  • Add to Your Services Portfolio: Progent offers top-tier expertise in a wide range of technologies and can act as a reliable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: Thanks to a large roster of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Clients Happy: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Call Center support to high-level consulting. Efficient online support cuts costs and produces fast results.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Bakersfield, California Businesses
Progent's nationwide roster of certified engineers can provide Bakersfield, California companies a wide array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in Bakersfield, California
To learn more details about Progent's consulting program for network service organizations in Bakersfield, California, call 1-800-993-9400 or see Contact Progent.