Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Bakersfield
ProgentProgentís consulting services for network service firms in Bakersfield California enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your brand as a transparent extension of your in-house network services group. This can ease the way for you to add to your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.

Progentís nationwide roster of network infrastructure experts, PC support specialists, IT admins, and cybersecurity consultants have worked as seamless extensions to the support groups of some of the worldís biggest IT service firms. Progentís breadth and depth of technical knowledge enables you to widen the scope of your IT service practice, and Progentís close integration with your support team helps you promote and preserve your company's brand.

Progent is a network consulting company with 20 years of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any private computer support firm in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for network service providers features seamless resale to your clients of professional services. Progent bills your firm exclusively and works under your instructions to provide your customers support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind an effective service desk. But modern ticketing platforms are not just costly to license and staff, but challenging to set up and maintain. Small or niche IT support organizations do not have the necessary resources. Progent's Help Desk and ticketing program offers IT support firms a practical way to retain their custom branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program allow you to expand your support workload, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's online desktop support team provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in major metros is offered throughout the country at additional cost.
  • You retain full control of your clients and billing.
  • Your clients enter incident reports via your custom branded web portal, an 800 phone number, or by directing a message to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows you to act as a single point of contact for practically all technical expertise your customers may need. You can build your staff and strategic IT skills steadily without having to say no to new business due to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal support team, responding to your direction, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Service Documentation: Progent utilizes an enterprise-class reporting system to make sure all IT services performed are fully described. This allows support group to transfer service assignments to in-house consultants when you have enough people and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and affordably take on more jobs beyond your main areas of excellence and serve additional geographies without the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT service firm by offering more services to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a large team of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Happy: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered online network support from Help Desk support to advanced consulting. Efficient online support saves money while delivering fast results.
  • Major Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Bakersfield, California Companies
Progent's seasoned roster of certified engineers can deliver Bakersfield, California companies a wide array of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Program for IT Service Providers in Bakersfield, California
For additional information about Progent's consulting program for IT service organizations in Bakersfield, California, call 1-800-993-9400 or refer to Contact Progent.