Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Bakersfield
ProgentProgentís consulting support for IT service firms in Bakersfield California enables your company to offer your customers Progent's consulting and Help Desk support under your brand as a transparent supplement to your in-house IT support group. These services can put you on the fast track to add to your revenue, flesh out your service portfolio, satisfy your clients, and increase your bottom line.

Progentís nationwide roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and data security professionals have worked as seamless adjuncts to the support groups of some of the worldís biggest IT service businesses. Progentís range of technical knowledge allows you to widen the capabilities of your IT support business, and Progentís close integration with your support team lets you promote and protect your branding.

Progent is a network support firm with two decades of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network experts of any private computer support firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to provide your clients support services under your branding. Also, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful Help Desk. But modern ticketing platforms are not just costly to license and staff, but also a hassle to configure and manage. Small or niche IT service providers rarely have the necessary resources. Progent's Service Desk and ticketing solution offers IT service organizations an economical way to keep their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing program enable you to increase your support workload, the range of technologies your company can handle, the locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metro areas is available throughout the country at extra cost.
  • You keep full control of your customers and billing.
  • Your customers submit service requests via your own branded web portal, an 800 phone number, or by sending a request to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service organizations allows you to become a single point of contact for practically all IT expertise your clients may need. You can build your team and core IT skills steadily without having to say no to new business owing to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house IT service team, under your management, and invoices you rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Detailed Reporting: Progent utilizes an enterprise-class documentation system to make sure all IT services delivered are thoroughly described. This allows your IT support organization to shift account assignments to internal consultants once you have enough staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and safely accept more jobs outside your main areas of excellence and serve additional geographies without assuming the risks involved with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT support provider by delivering more solutions to more customers under your own company name.
  • Flesh Out Your Services Catalog: Progent offers world-class support in a broad range of IT disciplines and can act as a dependable resource for expanding your IT support business.
  • Rapid Escalation: Thanks to a large team of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Remote Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk services to high-level consulting. Efficient remote service cuts costs and produces quick solutions.
  • Advanced Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Bakersfield, California Organizations
Progent's veteran roster of certified consultants and technical experts can provide Bakersfield, California businesses a wide array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Bakersfield, California
For additional details about Progent's consulting support for IT service organizations in Bakersfield, California, call 1-800-993-9400 or see Contact Progent.