Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when IT staff may be slower to become aware of a break-in and are least able to mount a quick and forceful defense. The more lateral progress ransomware can achieve inside a victim's network, the longer it takes to restore core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the urgent first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineer can assist businesses in the Bakersfield metro area to locate and isolate breached servers and endpoints and guard clean resources from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Bakersfield
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any accessible system restores. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system restoration nearly impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom payment in exchange for the decryptors needed to recover encrypted data. Ransomware attacks also try to exfiltrate information and TAs demand an extra ransom in exchange for not publishing this information or selling it. Even if you can restore your system to a tolerable point in time, exfiltration can be a big problem according to the nature of the downloaded information.

The restoration work subsequent to ransomware attack has several distinct stages, most of which can proceed in parallel if the recovery team has a sufficient number of members with the necessary experience.

  • Containment: This urgent first response requires arresting the lateral progress of ransomware within your network. The more time a ransomware assault is permitted to go unrestricted, the more complex and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine activities consist of cutting off affected endpoint devices from the network to block the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic acceptable degree of capability with the shortest possible delay. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their company. This project also requires the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business applications, network architecture, and safe remote access. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the multi-faceted restoration effort. Progent appreciates the importance of working quickly, continuously, and in concert with a customer's management and network support staff to prioritize activity and to put critical resources back online as fast as possible.
  • Data restoration: The work required to recover files damaged by a ransomware assault varies according to the state of the network, how many files are affected, and what recovery techniques are required. Ransomware attacks can take down key databases which, if not carefully shut down, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical applications depend on SQL Server. Often some detective work could be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were not connected during the ransomware attack.
  • Implementing modern antivirus/ransomware protection: ProSight ASM gives small and medium-sized businesses the benefits of the identical anti-virus technology implemented by some of the world's largest corporations such as Netflix, Visa, and NASDAQ. By delivering real-time malware blocking, classification, containment, repair and forensics in a single integrated platform, Progent's ASM reduces total cost of ownership, streamlines administration, and promotes rapid recovery. The next-generation endpoint protection engine built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if there is one. Activities include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption tool; troubleshooting failed files; creating a pristine environment; remapping and connecting drives to match exactly their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's progress across the targeted network from beginning to end. This audit trail of how a ransomware assault travelled within the network assists your IT staff to assess the damage and brings to light shortcomings in rules or processes that should be corrected to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensics is usually given a high priority by the insurance provider. Since forensic analysis can be time consuming, it is vital that other key activities like business resumption are executed in parallel. Progent maintains an extensive roster of information technology and security professionals with the skills needed to perform the work of containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises network services across the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes professionals who have earned advanced certifications in core technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This broad array of expertise gives Progent the ability to salvage and integrate the undamaged pieces of your network following a ransomware attack and reconstruct them rapidly into an operational network. Progent has worked with top cyber insurance providers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Bakersfield
For ransomware recovery expertise in the Bakersfield metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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