Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT personnel are likely to take longer to become aware of a breach and are least able to mount a quick and coordinated defense. The more lateral movement ransomware can achieve inside a target's system, the more time it will require to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to take the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's online ransomware experts can assist businesses in the Bakersfield metro area to locate and isolate breached devices and guard clean assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Bakersfield
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any available system restores. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a settlement payment in exchange for the decryptors required to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") information and hackers require an additional ransom for not posting this data or selling it. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a big problem according to the nature of the stolen data.

The recovery process subsequent to ransomware penetration involves several distinct stages, the majority of which can be performed concurrently if the recovery team has a sufficient number of members with the necessary skill sets.

  • Containment: This urgent first response requires arresting the lateral spread of the attack within your IT system. The longer a ransomware assault is allowed to run unrestricted, the more complex and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Containment activities include cutting off affected endpoint devices from the rest of network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the IT system to a minimal acceptable level of functionality with the least downtime. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also demands the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical applications, network topology, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to organize the complicated restoration process. Progent understands the importance of working quickly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to get critical services back online as fast as feasible.
  • Data restoration: The work required to recover data impacted by a ransomware attack depends on the condition of the systems, the number of files that are affected, and what restore techniques are required. Ransomware assaults can destroy pivotal databases which, if not properly closed, might have to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to locate clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were not connected at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators or root users.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the identical anti-virus technology deployed by some of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, detection, containment, recovery and analysis in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Services consist of determining the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryption tool; debugging failed files; creating a clean environment; mapping and connecting drives to reflect precisely their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's progress throughout the targeted network from beginning to end. This audit trail of how a ransomware attack progressed within the network assists your IT staff to assess the damage and brings to light vulnerabilities in security policies or processes that should be corrected to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensics is commonly assigned a top priority by the cyber insurance carrier. Since forensics can take time, it is vital that other key recovery processes such as business continuity are executed concurrently. Progent has a large roster of IT and cybersecurity experts with the skills needed to perform activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has provided online and on-premises IT services across the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning software. This scope of skills gives Progent the ability to identify and integrate the undamaged parts of your network after a ransomware assault and rebuild them rapidly into a viable network. Progent has collaborated with top insurance carriers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Bakersfield
For ransomware cleanup services in the Bakersfield metro area, call Progent at 800-462-8800 or visit Contact Progent.



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