Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when IT personnel are likely to take longer to become aware of a breach and are least able to mount a rapid and coordinated defense. The more lateral progress ransomware is able to manage within a target's network, the longer it will require to recover core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Bakersfield metro area to identify and quarantine breached devices and guard clean resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Bakersfield
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any accessible backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make automated restoration almost impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a settlement payment for the decryptors needed to unlock encrypted files. Ransomware attacks also attempt to exfiltrate files and hackers demand an additional payment for not posting this data or selling it. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a big problem depending on the nature of the downloaded data.

The restoration work after a ransomware attack involves several crucial phases, the majority of which can be performed in parallel if the recovery team has enough people with the required skill sets.

  • Containment: This time-critical first response requires arresting the lateral spread of the attack across your IT system. The more time a ransomware attack is permitted to go unrestricted, the more complex and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment processes include isolating infected endpoints from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a basic acceptable level of functionality with the least delay. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also requires the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and mission-critical applications, network architecture, and protected remote access management. Progent's ransomware recovery team uses advanced collaboration tools to organize the complex recovery process. Progent understands the urgency of working quickly, continuously, and in concert with a customer's management and network support group to prioritize tasks and to get essential services back online as quickly as feasible.
  • Data restoration: The effort required to restore data damaged by a ransomware assault depends on the condition of the systems, how many files are affected, and which restore techniques are needed. Ransomware attacks can take down pivotal databases which, if not properly closed, may need to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications depend on SQL Server. Some detective work may be needed to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and laptops that were not connected during the ransomware assault.
  • Implementing modern AV/ransomware protection: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical anti-virus tools deployed by many of the world's largest corporations including Netflix, Visa, and NASDAQ. By providing in-line malware filtering, detection, containment, restoration and forensics in a single integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Activities include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; acquiring, learning, and using the decryptor utility; debugging failed files; creating a pristine environment; remapping and connecting drives to reflect precisely their pre-encryption condition; and restoring computers and software services.
  • Forensics: This process is aimed at discovering the ransomware attack's progress throughout the targeted network from beginning to end. This history of the way a ransomware assault progressed within the network helps your IT staff to evaluate the impact and brings to light gaps in policies or processes that should be rectified to prevent future break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensics is typically given a top priority by the insurance provider. Since forensic analysis can take time, it is critical that other important activities such as operational resumption are performed in parallel. Progent has a large team of information technology and security experts with the skills needed to carry out activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has provided remote and onsite IT services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning applications. This breadth of expertise allows Progent to salvage and integrate the surviving pieces of your IT environment after a ransomware attack and reconstruct them rapidly into an operational system. Progent has worked with leading insurance providers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Bakersfield
For ransomware recovery consulting in the Bakersfield metro area, phone Progent at 800-462-8800 or see Contact Progent.

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    Progent's certified experts offer small and medium size companies enterprise-class consulting services for Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for change and deployment automation. Configuration Manager 2007 is Microsoft's new name for the update management platform previously known as Systems Management Server. System Center Configuration Manager 2007 offers a variety of enhancements to SMS Server 2003 including comprehensive automation, built-in Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progent's Microsoft certified consulting professionals can show you how to use SMS or Configuration Manager 2007 effectively for automated OS and application installation, security patch administration, software metering, and software license compliance. Progent's engineers can also help your company to migrate smoothly from SMS Server 2003 to System Center Configuration Manager 2007.

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    Progent's IT outsourcing packages provide economical network consulting for small organizations. Whether it includes designing system infrastructure, creating an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your network, or building a web-based eCommerce solution, outsourcing your network engineering services can reduce expenses and eliminate risks, permitting network support budgets to increase in a more moderate and manageable manner than is possible by building up a large, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and flyers show how Progent can help you build a secure and highly available network foundation for your critical business software powered by Windows including Office XP, Microsoft Office 2003, and Office 2000.

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