Fast and Affordable Remote Support for Bakersfield Computer Networks
Immediate Phone Consulting for Bakersfield NetworksFor organizations in Bakersfield or anywhere in California, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve most network problems rapidly. Efficient support reduces direct expenses because solutions require minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support experience is particularly helpful in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. Unlike typical remote support organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where speedy. minor repairs somehow turn into large tabs. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized tools and proven processes which promote the maximum degree of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to interface to your company's network without violating network security.

Progent's advanced service reporting application includes comprehensive records of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help provided to every Progent client by every engineer. This archive of issues and solutions is stored as an easily accessible support knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's online service experts can come up with the best solutions in the least time.

Online technical support services provided by Progent to customers in Bakersfield and throughout the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk Call Center application software to handle the unique needs of your corporation, or providing occasional online staff to reinforce your existing Help Desk team to handle unusually busy events such as software migrations, major updates, or installing new business software.

    Progent's Help Desk team of veteran network consultants offers your customers in Bakersfield or anywhere in the state of California rapid access to a dependable network service group with substantial experience offering phone help and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a significant contributor to business success, and Progent's aim is to fix instead of just track technical problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts staff provides remote advanced engineering support and education in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Bakersfield, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer support is proactive rather than reactive. By exposing looming trouble spots before they expand into network outages, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a combination of platforms.
How Your Bakersfield Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Bakersfield or throughout the state of California, Progent's phone-based network support specialists can provide expert and economical system help the moment your business requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Bakersfield office deals with a regular freelance consultant or maintains a full time organization that can deal with typical network problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden system crises or particularly tough integration problems.

Details of Progent's Remote Computer Services for Bakersfield
Progent's online help, remote troubleshooting, network security expertise, and system administration services give companies in Bakersfield or anywhere in the state of California unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional background, at the front lines of network service, executing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you pay just for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.