Fast and Affordable Remote Technical Support for Bakersfield California Computer Systems
For companies located in Bakersfield California, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage because they have the real-world background and have access to the advanced technology required to solve most information system problems quickly. Efficient support lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental costs by reducing or avoiding network outages and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. Unlike many online support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick solutions manage to turn into major bills. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes that allow the maximum degree of efficiency for online help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to link to your system remotely without violating network security.
Progent's advanced service database system maintains detailed histories describing all service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of assistance delivered to every customer by any consultant. This database of anomalies and resolutions is organized as an easily searchable support database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working associations with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's remote service experts can determine the most efficient solutions quickly.
Remote technical services available from Progent to companies in Bakersfield California include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support engineers offer computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide variety of technology support such as Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams integration, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop support services to help you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 planning and migration support and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and certifies a person's network technology skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging challenges associated with network infrastructure planning, integration, maintenance, security, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad experience allows them to solve problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your environment via advanced on-line support technology in order to provide quick, safe, and affordable analysis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco-qualified CCIEs offer help for all of Cisco's market leading family of networking products by delivering services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware expert can assist businesses to locate and quarantine infected servers and endpoints and protect clean resources from being compromised. If your Bakersfield system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Help
Progent's ransomware recovery consultants can assist your Bakersfield organization to restore a system damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of IT security specialists bring the broad selection of skills necessary to reconstruct all vital components of a targeted system quickly and with little loss of data. To learn more, visit Progent's ransomware removal and business restoration experts.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance experts offer a range of security solutions to improve the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security solutions available from Progent include: comprehensive data security assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; building safe mechanisms for remote and mobile communication; securing your email system from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Microsoft 365 integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a wide spectrum of computer technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency online help troubleshooting anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and rapid recovery of critical files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your IT team to focus on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this added form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To learn more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Bakersfield Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk or enhancing your existing one, identifying or customizing Help Desk Call Center software products to address the particular needs of your corporation, or adding temporary phone support staff to reinforce your internal Help Desk team to handle unusually busy situations such as software transitions, major upgrades, or installing brand new applications.
Progent's Call Center staff of veteran information technology consultants provides your workers in Bakersfield California rapid communication with a reliable support group with extensive experience offering telephone-based help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk recognition as a key contributor to company productivity, and Progent's policy is to resolve and not just track technical issues.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and education in key business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To find out more information on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Bakersfield California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to suit your business so your IT support is proactive and automated. By anticipating potential issues before they result in crashes, remote monitoring can avoid stressful and costly network crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a variety of operating systems.
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Bakersfield California, Progent's online network support specialists can provide effective and economical system support the instant your company needs it. Over two decades of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while eliminating the expense and lost time that comes with on-site service calls.
Even if your Bakersfield office relies on a local independent consultant or maintains a full time organization that know how to handle day-to-day computer problems, Progent's Microsoft certified engineers can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the experience to address unexpected system crises or particularly challenging integration projects.
Advantages of Progent's Network Help for Businesses in Bakersfield California
Progent's remote technical help services allow your Bakersfield company to realize the advantages of on-call, expert network support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Convenient virtual extension of your local support resources
For most organizations in Bakersfield California, local computer support resources, whether consisting of independent consultants or an in-house IT staff, can take care of the majority of network issues. However, IT crises may occur when local support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your local service personnel. In these situations, Progent's on-call service experts give you a convenient, fast, and affordable solution to supplement your regular resources and to pass on valuable knowledge to improve your ability to deal with downstream problems in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller companies often depend on independent freelance consultants. Although independent consultants carry less overhead than big support companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of backup help may require your business to go without assistance during an emergency. As your network expands, system unavailability and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your network is always available.
- Build a Scalable Basis for Smooth Expansion
Organizations typically start with an information system created on a modest budget. Without a scalable framework, band-aid fixes often get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can hinder the success of the business. Such badly built environments require careful analysis, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture able to offer the solid foundation to handle current business requirements and simplify downstream growth.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller organizations need advice and technical training to navigate through an increasingly complicated array of product alternatives available for accelerating business success and improving efficiency. Businesses hardly need a network engineer who is trying to sell a specific vendor's products. IT support and product sales can result in a scenario where the recommended
solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align technical expertise with the real needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical experience, refined remote support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class support for Microsoft's leading server platforms with services that include Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you owe only for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to each customer. The practice of documenting and archiving service records results in more efficient support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.