Immediate Remote Troubleshooting for Bakersfield California Networks
For businesses in Bakersfield California, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional value because they possess the practical background and have access to the advanced technology required to solve most information system problems quickly. This lowers direct costs since solutions require fewer billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company saves additionally with indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced online consulting know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged just for the services that you receive. In contrast to typical online service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where fast solutions somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which permit the highest level of efficiency for online consulting and troubleshooting for information networks of any size. Progent's remote service group can access your computer system remotely without breaching network security.
Progent's proven customer support reporting application includes thorough records of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of all help rendered to every Progent customer by every Progent engineer. This archive of trouble tickets and repairs is structured as a quickly retrievable support knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's remote consulting experts can find optimal resolutions promptly.
Online support services provided by Progent to customers in Bakersfield California include:
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Authorized MS Windows Support
Progent's Microsoft-certified online service professionals can deliver computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a wide variety of technology support such as Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to help you business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and upgrade support and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
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Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs can deal with the most complex challenges encountered in network infrastructure design, integration, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness since their deep experience allows them to fix problems rapidly. In many cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment via state-of-the-art on-line troubleshooting technology in order to perform efficient, safe, and affordable analysis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's market leading selection of connectivity appliances by delivering consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to carry out the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist you to identify and isolate infected devices and protect undamaged assets from being penetrated. If your Bakersfield system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery experts can help your Bakersfield company to restore a system breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's group of IT security experts bring the broad selection of skills required to reconstruct all vital components of a targeted network rapidly and with minimal loss of data. To find out more, see Progent's ransomware removal and operational continuity experts.
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CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services that can enhance the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist you to recuperate quickly after a damaging penetration. Security support services offered by Progent cover comprehensive data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile communication; protecting your messaging system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
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Cloud Integration
Progent offers expert remote consulting support to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Microsoft 365 integration solutions with local Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for recovering services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to cover a broad range of information technologies including system architecture, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux-based solutions. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux platforms for which Progent offers expert support include:
RedHat
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight series of network management outsourcing services covers all key aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time reporting plug-ins designed to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and fast restoration of important files, apps, images, plus VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you sign into a secured online account and enter your password you are requested to confirm your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may register several verification devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Co-Managed Help Desk: Outsourced and Shared Call Center Services
Progent's Shared Service Desk offers a seamless supplement to your internal support group. End user access to the Service Desk, provision of support, issue escalation, ticket generation and updates, performance measurement, and maintenance of the support database are consistent whether incidents are resolved by your internal IT support organization, by Progent, or both. Your business has unrestricted versatility to extend or reduce your part of technical support activity as needed. Progent provides initial deployment and provisioning of the professional services automation software plus workflow documentation, testing and education.
For details about ProSight Co-Managed Call Desk, visit ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your IT staff to focus on line-of-business projects and activities that derive the highest business value from your network. Find out more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical projects economically and on time. Progent's project-based remote engineering services include:
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Help Desk Call Center Services
Progent's Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA platform for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology experts offers your customers in Bakersfield California rapid assistance from a dependable technical support resource with extensive background providing telephone-based help and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a significant driver of company efficiency, and Progent's intent is to solve instead of simply report network problems.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff offers remote advanced consulting expertise and education in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Project, Office Word, and Office Excel. To find out more information concerning Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Bakersfield California remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can tune SCOM to fit your business so your IT support is proactive and automated. By anticipating looming trouble spots before they cause crashes, automated monitoring can minimize stressful and expensive service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate multiple operating systems.
How Your Bakersfield Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Bakersfield California, Progent's online network support specialists are ready to provide effective and cost-effective system support whenever your business has to have it. Over 20 years of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your Bakersfield company deals with a local independent consultant or maintains an in-house organization that know how to deal with typical network problems, Progent's Microsoft certified consultants can still offer an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the experience to fix unexpected network crises or particularly challenging integration projects.
Details of Progent's Online Network Services for Bakersfield California
Progent's phone help, remote repair, network security expertise, and system administration services offer offices in Bakersfield California unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk call center support and network management, Progent's professionals can deliver your office world class network support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Bakersfield California and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, service databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for phone service and asks for no ongoing retainer for services provided during normal business hours. This keeps you from facing big bills for simple fixes.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers access to on-staff professionals with skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings include technology integration, Microsoft Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Help available from the Application Experts Group covers:
Dynamics GP Consulting and Programming
Microsoft Office Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Software Programming
MySQL DBA Services and Software Design
Mac Help
Amazon MWS Software Design and Programming
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough IT solutions that meet the special requirements of your company.
- Sophisticated Remote Connectivity Tools
Secure remote connectivity permits Progent's support experts to see exactly what your customers see. This makes it possible to produce quick solutions to problems that might otherwise demand a costly personal service call. Cutting-edge online access tools and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for High Network Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained businesses whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the front lines of IT service, executing a wide variety of IT projects for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This ensures that you get not just expert IT skills, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to allow minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each customer. The discipline of detailing and organizing service activity allows more effective support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who won't release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.