Immediate Online Support for Bakersfield California Computer Networks
For companies in Bakersfield California, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology necessary to resolve the majority of information system issues rapidly. Efficient support lowers direct expenses because service calls use up minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where quick repairs manage to end up as big tabs. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized technologies and field-tested processes that allow the highest degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to communicate with your network without compromising network security.
Progent's powerful customer support reporting system maintains thorough records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of assistance provided to each Progent client by any Progent engineer. This archive of anomalies and solutions is stored as a quickly retrievable internal database that enables Progent's online support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at optimal solutions promptly.
Remote technical services offered by Progent to clients in Bakersfield California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service experts can provide network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop services to assist you business to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most difficult issues surrounding network planning, deployment, administration, compliance, and repair. CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software patches. CCIEs are an excellent cost-effectiveness because their deep experience enables them to solve problems quickly. In many cases, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network using state-of-the-art remote troubleshooting tools to perform fast, secure, and economical diagnosis and repair.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's CCIEs offer expertise in the entire range of Cisco's market leading family of connectivity products by offering services such as:
CISM and CISSP Premier System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux environment against attacks or assist your company to clean up rapidly after a serious penetration. Security services offered by Progent include: in depth network security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; installing firewalls; designing safe architectures for remote and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide spectrum of information technologies such as system infrastructure, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's team-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency online help resolving problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the world's top corporations. The ProSight line of outsourced network management services covers all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Bakersfield Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk or enhancing your established one, identifying or customizing Call Center application software to address the unique needs of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk team during high-demand situations such as software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your computer users in Bakersfield California instant access to a large support group with substantial background offering telephone-based support and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a solid driver of company efficiency, and Progent's target is to resolve rather than simply document IT issues.
- Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff can supply remote advanced consulting support and training in specific application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Bakersfield California online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging problems before they grow into full-scale emergencies, automated monitoring can head off inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by a mix of operating systems.
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Bakersfield California, Progent's phone-based network support engineers can provide professional and economical system help the moment your business needs it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve network problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your Bakersfield company has a regular independent consultant or employs an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to solve unexpected system emergencies or especially challenging integration projects.
Details of Progent's Online Computer Services for Bakersfield California
Progent's phone help, remote troubleshooting, system security consulting, and system administration services give businesses in Bakersfield California the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Bakersfield California and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support tools, service databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for phone help and asks for no monthly subscription fee for support services delivered during normal business hours. This protects you from paying big bills for quick fixes.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco can provide help from on-staff professionals who have skill in planning, deploying, and managing networking environments based on Cisco products. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services consist of system integration, MS Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Database Administration and Software Programming
Apple Macintosh Consulting
Amazon MWS Application Development
By offering a full service centralized source for IT generalists and specialists, Progent can deliver fast, cost-effective, and thorough IT solutions that align with the specific requirements of your company.
- Advanced Remote Access Tools
Secure remote access permits Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that could otherwise require a costly onsite service call. State-of-the-art remote access tools and experienced technicians combine to allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Support for High Network Availability
For companies with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-constrained businesses whose workers need instant access to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the front lines of IT service, executing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be tempted to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every staff member to every client. The practice of detailing and archiving service records allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.