Immediate Online Support for Bakersfield Computer Systems
Fast Remote Technical Support for Bakersfield NetworksFor organizations in Bakersfield or anywhere in the state of California, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional value because they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of network problems rapidly. This lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with indirect expenses by reducing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is especially important in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast repairs somehow end up as big tabs. Progent's skill at disposing of problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes which promote the maximum degree of efficiency for online help and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your network remotely without breaching network security.

Progent's powerful technical support database system includes comprehensive documentation for all service that Progent's clients have received. Progent's authorized consultants have access to the history of assistance delivered to each customer by any engineer. This history of issues and resolutions is structured as an easily exploitable internal knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow priority response from vendors' internal support staff so Progent's online service experts are able to come up with optimal solutions quickly.

Online technical services available from Progent to businesses in Bakersfield and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the budget to build and maintain an internal Call Center but who want fast access to an effective Call Center with proficient telephone support as well as the technical depth to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting support can support you in establishing an effective new Call Center or enhancing your current organization, evaluating or modifying Call Center application software to address the particular needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk resources during unusually busy situations like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk team of seasoned network consultants offers your computer users in Bakersfield or anywhere in the state of California instant communication with an efficient support group with years of background offering phone help and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a significant enabler of business success, and Progent's policy is to solve instead of merely report IT issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides online professional consulting expertise and education in key application areas that include ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Bakersfield, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your computer support is proactive and automated. By exposing possible problems before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks that incorporate a combination of OS platforms.
How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Bakersfield or anywhere in the state of California, Progent's online network support specialists can deliver professional and affordable IT support the moment your business needs it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Bakersfield company has a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to handle sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Companies in Bakersfield
Progent's remote network troubleshooting services enable your Bakersfield organization to experience the advantages of immediate, enterprise-class network support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic value by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most companies in Bakersfield or anywhere in California, nearby computer support resources, whether made up of freelance consultants or a full-time IT staff, can take care of typical network problems. However, major troubles can strike when local support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual support technicians. In these situations, Progent's online support professionals offer an easy, fast, and budget-friendly solution to supplement your regular help and to pass on useful information to increase your ability to handle downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller organizations often rely on individual freelance consultants. Although freelance consultants carry smaller internal costs than big support organizations and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve help may force your business to go without help during an IT crisis. As your business expands, system downtime and problems with vital software are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support expertise to make sure your network stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses often begin with an information architecture created on a shoestring budget. Lacking a robust framework, slap-dash repairs often get piled on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such poorly designed systems require proper assessment, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure that can deliver the solid foundation to meet vital business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations require guidance and technical training to navigate through an increasingly complicated array of technology alternatives available for accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to sell a specific vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical knowledge, refined support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.