Fast and Affordable Remote Technical Support for Bakersfield IT Networks
For businesses located in Bakersfield or anywhere in the state of California, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools required to resolve most information system problems quickly. Efficient support lowers direct expenses since service calls require minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is especially valuable in environments that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing model for online help is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the support that you receive. Unlike many online service firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick fixes somehow turn into large tabs. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized technologies and field-proven methodologies that promote the highest degree of effectiveness for online consulting and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to link to your computer system remotely without breaching system security.
Progent's sophisticated service database system keeps comprehensive documentation of all service that Progent's customers have received. Progent's team consultants have the benefit of the records of support rendered to every customer by any engineer. This history of anomalies and repairs is organized as a readily exploitable proprietary database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional vast support databases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find the most efficient resolutions in the least time.
Remote services offered by Progent to customers in Bakersfield and throughout the state of California include:
Certified MS Windows Support
Progent's Microsoft-certified remote service engineers offer computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop services to assist you business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle even the most stubborn issues encountered in network planning, installation, management, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network management tools and coming up with alternate approaches or locating software patches. CCIEs offer exceptional cost-effectiveness because their broad experience enables them to fix problems quickly. In typical cases, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your network by means of the latest on-line troubleshooting technology in order to perform quick, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances by delivering services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services that can enhance the defenses of your Windows, macOS and OS X, or Linux network against assaults or assist your company to recover rapidly after a serious penetration. Security services offered by Progent cover comprehensive data security and compliance analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; designing safe architectures for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help businesses of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Bakersfield Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of seasoned information technology professionals provides your clients in Bakersfield or anywhere in the state of California rapid communication with a reliable technical support resource with substantial background offering telephone-based support and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a major enabler of business productivity, and Progent's goal is to fix rather than simply document network problems.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff offers remote professional consulting expertise and education in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Bakersfield, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your environment so that your IT support is proactive and automated. By detecting looming problems before they grow into crashes, remote monitoring can minimize stressful and costly service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a mix of platforms.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Bakersfield or throughout the state of California, Progent's phone-based computer support specialists can provide effective and economical system help the moment your company has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Bakersfield business relies on a local independent support technician or maintains an in-house organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to fix unexpected network crises or especially complex integration problems.
Details of Progent's Online Computer Services for Bakersfield
Progent's online support, remote repair, network security consulting, and system management services offer companies in Bakersfield or anywhere in the state of California the greatest leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk call center services and network management, Progent's professionals can deliver your office world class network support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Bakersfield and is also ideal for networks in geographic areas of California that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a per-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for online support and requires no periodic subscription fee for services provided during normal working hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals who have experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support services include technology integration, MS Exchange expertise, system security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting support for specific application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Project Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough IT solutions that fit the unique requirements of your business.
- Advanced Online Connectivity Software
Secure remote access allows Progent's support professionals to see precisely what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive onsite service call. Sophisticated online access tools and expert engineers combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Support for Maximum Network Uptime
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 R2 migration, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Companies who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.