Fast and Affordable Remote Support for Bakersfield Computer Networks
For organizations in Bakersfield or anywhere in California, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve most network problems rapidly. Efficient support reduces direct expenses because solutions require minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support experience is particularly helpful in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. Unlike typical remote support organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where speedy. minor repairs somehow turn into large tabs. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized tools and proven processes which promote the maximum degree of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to interface to your company's network without violating network security.
Progent's advanced service reporting application includes comprehensive records of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help provided to every Progent client by every engineer. This archive of issues and solutions is stored as an easily accessible support knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's online service experts can come up with the best solutions in the least time.
Online technical support services provided by Progent to customers in Bakersfield and throughout the state of California include:
Certified MS Windows Experts
Progent's Microsoft-expert online service experts offer computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Skype for Business Server migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and validates a consultant's technical skills at the expert level. CCIEs know how to resolve the most stubborn issues associated with network infrastructure design, integration, maintenance, compliance, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with IOS network administration utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience permits them to solve problems quickly. In common instances, less experienced consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment using state-of-the-art remote troubleshooting technology in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking appliances. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points consulting expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can strengthen the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your business to clean up rapidly after a serious penetration. Security services available from Progent include: thorough data security and compliance analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; integrating firewalls; building safe techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent can provide advanced remote support to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad spectrum of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency online help resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Bakersfield Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk Call Center application software to handle the unique needs of your corporation, or providing occasional online staff to reinforce your existing Help Desk team to handle unusually busy events such as software migrations, major updates, or installing new business software.
Progent's Help Desk team of veteran network consultants offers your customers in Bakersfield or anywhere in the state of California rapid access to a dependable network service group with substantial experience offering phone help and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a significant contributor to business success, and Progent's aim is to fix instead of just track technical problems.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff provides remote advanced engineering support and education in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Bakersfield, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer support is proactive rather than reactive. By exposing looming trouble spots before they expand into network outages, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a combination of platforms.
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Bakersfield or throughout the state of California, Progent's phone-based network support specialists can provide expert and economical system help the moment your business requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Bakersfield office deals with a regular freelance consultant or maintains a full time organization that can deal with typical network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden system crises or particularly tough integration problems.
Details of Progent's Remote Computer Services for Bakersfield
Progent's online help, remote troubleshooting, network security expertise, and system administration services give companies in Bakersfield or anywhere in the state of California unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Bakersfield and is also ideal for networks in geographic areas of California that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum charge for online service and asks for no monthly subscription fee for services delivered during normal working hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers access to authorized specialists with skill in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you create fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting expertise in specific application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Programming
MySQL DBA Services and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that match the specific needs of your business.
- State of the Art Online Access Tools
Secure remote access permits Progent's service professionals to see precisely what your users see. This makes it easier to produce quick solutions to issues that could otherwise demand an expensive personal service call. Effective online connectivity software and experienced technicians together allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high system availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-conscious organizations whose clients require instant access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional background, at the front lines of network service, executing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for applying technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you pay just for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be forced to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.