Fast Online Troubleshooting for Bakersfield Information Networks
Fast Remote Technical Support for Bakersfield NetworksFor businesses in Bakersfield or anywhere in the state of California, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent value because they have the practical experience and have access to the advanced tools needed to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls use up minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves even more with incidental expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you are billed only for the services that you actually get. Unlike typical online service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent situations where quick solutions manage to end up as major bills. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and field-tested methodologies that ensure the maximum degree of effectiveness for online help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to link to your company's environment without breaching system security.

Progent's advanced technical support database system maintains extensive histories of all service that Progent's clients have received. Progent's staff service personnel have access to the records of assistance provided to each Progent client by any consultant. This database of issues and resolutions is stored as a conveniently exploitable internal database that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow quick response from manufacturers' internal product engineers so Progent's online service specialists are able to determine optimal solutions promptly.

Online technical support services offered by Progent to clients in Bakersfield and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for organizations who lack the budget to build and maintain an internal Call Center but who require fast response from a reliable Call Center with professional phone assistance as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progent’s Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent reinforcement of your existing Help Desk organization. Progent's Virtual Call Center can act as a an escalation resource to handle complex network issues, or be available in hectic circumstances when your ordinary service providers are overwhelmed.

    Progent's Help Desk team of veteran network professionals gives your customers in Bakersfield or anywhere in the state of California instant communication with a reliable network service group with substantial background delivering telephone-based consulting and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial contributor to business success, and Progent's policy is to fix rather than merely track technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced engineering support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Bakersfield, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By exposing potential trouble spots before they grow into downtime, automated monitoring can minimize stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that support a mix of operating systems.
How Your Bakersfield Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Bakersfield or anywhere in the state of California, Progent's phone-based network support specialists are ready to provide professional and economical IT support whenever your business has to have it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to solve computer problems quickly while eliminating the cost and lost time associated with in-person support calls.

Even if your Bakersfield company deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle typical network issues, Progent’s Microsoft certified engineers can offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to handle unexpected system emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Businesses in Bakersfield
Progent's remote technical help services allow your Bakersfield company to have the advantages of timely, expert IT support without the cost of maintaining a full-time IT organization. Your network will derive greater business value by being more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Bakersfield or anywhere in California, local network support providers, whether represented by freelance consultants or an internal maintenance staff, can solve typical technical issues. However, serious problems can spring up when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support people. In these cases, Progent's online support specialists give you an easy, quick, and budget-friendly way to augment your regular resources and to pass on valuable information to improve your ability to handle future problems in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller companies commonly depend on independent freelance service providers. Although independent consultants have smaller internal costs than big consulting organizations and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup personnel may require your business to wait for assistance during an emergency. As your business expands, system downtime and problems with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service expertise to insure your IT system stays up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses often begin with an information architecture created on a modest budget. Without a robust framework, band-aid fixes often get piled onto an unstable foundation. As a company grows, reliability and expandability problems can impede the success of the business. These poorly designed environments need careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture able to deliver the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies require guidance and technical education to negotiate an ever more complex array of technology alternatives available for promoting business growth and enhancing efficiency. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the recommended solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical experience, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional experience, at the front lines of IT support, performing a wide range of IT tasks for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Businesses who work with trusted independent service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.