Immediate Remote Help for Bakersfield California Information Networks
For organizations in Bakersfield California, Progent provides online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.
Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology required to resolve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls use up fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in incidental costs by reducing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is particularly valuable in environments that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed just for the support that you actually get. In contrast to many online service companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid situations where fast fixes somehow turn into substantial invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized tools and proven processes which ensure the maximum level of efficiency for remote technical support and repair for IT networks of any size. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to interface to your system without compromising network security.
Progent's powerful technical support reporting system maintains extensive documentation for the support that Progent's customers have been provided. Progent's staff consultants have access to the records of support delivered to each Progent customer by any Progent engineer. This database of issues and resolutions is organized as a conveniently retrievable internal knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow fast response from vendors' in-house support staff so Progent's remote service specialists are able to come up with the most efficient solutions in the least time.
Online technical support services provided by Progent to companies in Bakersfield California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support experts can provide computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to help your company to install, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network consultants, and validates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve the most complex issues occurring in network infrastructure design, installation, management, compliance, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or locating software patches. CCIEs provide exceptional value because their depth of expertise enables them to find solutions for problems rapidly. In common instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your network via the latest remote troubleshooting technology to perform quick, secure, and economical analysis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of connectivity appliances by offering services such as:
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to bolster the defenses of your Windows, macOS and OS X, or Linux network against assaults or assist your business to recover quickly following a damaging breach. Security consulting services offered by Progent cover in depth information security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a broad spectrum of computer technologies including system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Important Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Bakersfield Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Call Center service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology professionals offers your customers in Bakersfield California instant access to an efficient technical support group with extensive background delivering phone help and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a significant enabler of company productivity, and Progent's target is to fix instead of just record IT issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides online professional engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Bakersfield California online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network support is proactive rather than reactive. By uncovering emerging problems before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive service crises. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks that incorporate multiple platforms.
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and startups in Bakersfield California, Progent's phone-based computer support engineers can provide effective and economical IT help the instant your business has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.
Even if your Bakersfield business works with a local freelance support technician or maintains an in-house IT staff that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the experience to address sudden system emergencies or especially complex integration problems.
Advantages of Progent's IT Support for Organizations in Bakersfield California
Progent's remote network troubleshooting services enable your Bakersfield company to enjoy the advantages of timely, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will derive greater business worth by being increasingly available, productive, and protected. Advantages to your company include:
- Convenient remote extension of your on-site support resources
With most organizations in Bakersfield California, nearby network service resources, whether consisting of independent consultants or a full-time maintenance staff, can handle the majority of network problems. On the other hand, major troubles might occur when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your usual service personnel. In these situations, Progent's online service professionals offer an easy, fast, and budget-friendly solution to augment your regular help and to pass on useful knowledge to improve your capability to deal with downstream problems locally.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller companies often rely on individual freelance service providers. Although freelance consultants have smaller internal costs than larger support organizations and can often charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of fallback personnel may force your business to wait for help during an emergency. As your business expands, network unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve support experts to make sure your network remains up and running.
- Create a Scalable Foundation for Seamless Growth
Organizations often begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can impede the success of the business. Such badly built systems need careful assessment, smart long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to offer the stable foundation to handle current business requirements and facilitate downstream expansion.
- Work with Problem Solvers Instead of Product Resellers
Smaller offices require guidance and technical education to navigate through an increasingly complex array of product options available for accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is trying to sell a certain vendor's products. IT support and product sales can result in a situation where the recommended
solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical expertise with the real interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical knowledge, refined remote support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the front lines of network support, performing a wide range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not only expert technical capability, but also a consultant with proven methods for applying technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each customer. The discipline of documenting and archiving service activity allows more effective service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.