Immediate Remote Technical Support for Bakersfield California Computer Systems
Immediate Online Support for Bakersfield SystemsFor organizations located in Bakersfield California, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote support experts provide excellent value because they have the practical experience and have access to the sophisticated tools required to solve most information system problems rapidly. This lowers immediate costs since solutions require minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where quick fixes manage to turn into big tabs. Progent's skill at handling problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which promote the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to interface to your company's environment without violating corporate security.

Progent's sophisticated service reporting application keeps thorough documentation describing the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of services delivered to each customer by any engineer. This history of trouble tickets and responses is stored as an easily exploitable support knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft open up other massive support databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Online support services available from Progent to customers in Bakersfield California include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable transparent backup and fast restoration of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic information system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to verify who you are via a device that only you possess and that uses a different network channel. A broad selection of devices can be utilized for this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several validation devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting utilities created to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your clients in Bakersfield California fast communication with an effective network service resource with substantial experience delivering telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of business performance, and Progent's intent is to resolve and not simply record technical issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers online professional engineering support and training in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information about Progent's consulting, customization, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center2, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Bakersfield California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks that support multiple OS platforms.
How Your Bakersfield Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Bakersfield California, Progent's online network support engineers can provide effective and cost-effective IT help whenever your business needs it. More than two decades of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Bakersfield business has a local freelance support technician or maintains a full time organization that know how to deal with common network issues, Progent's Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to solve unexpected system crises or particularly complex integration problems.

Advantages of Progent's Network Help for Companies in Bakersfield California
Progent's remote support services allow your Bakersfield organization to experience the benefits of timely, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will derive added strategic value by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    With most companies in Bakersfield California, local network support providers, whether made up of outside consultants or a full-time IT staff, can deal with the majority of technical issues. However, major troubles sometimes occur when local resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service experts give you an easy, fast, and economical way to augment your local resources and to pass on valuable information to increase your ability to resolve downstream issues locally.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations often depend on individual freelance service providers. While freelance service people have less internal costs than larger service firms and can often charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may require your business to go without help during an emergency. As your company expands, network unavailability and trouble with critical software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your IT system stays available.

  • Create a Solid Basis for Seamless Growth
    Companies typically start with an information architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the success of the business. These badly built environments need proper analysis, smart strategic planning, and wide technical expertise to upgrade to a network infrastructure that can offer the stable foundation to meet critical business demands and ease future growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller businesses require advice and technical training to negotiate an ever more complicated array of technology alternatives available for promoting business growth and improving efficiency. Businesses do not need a network consultant who is trying to sell a certain vendor's products. IT support and product selling can result in a scenario where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, refined remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, in the trenches of network support, performing a broad range of IT tasks for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be forced to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The practice of detailing and organizing support activity allows more effective service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and costly service disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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    Colocation data centers make it possible for companies to share world-class data centers for housing network equipment that runs critical applications and services. Progent's Microsoft and Cisco premier consultants can help your company with all aspects of your colocation strategy including choosing and migrating to a colocation site, creating system topology, specifying hardware, on-premises and on-line maintenance, setting up offsite system management, and education your support personnel.

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    Progent can provide small and medium-size businesses overflow or fully outsourced Help Desk call center support services for an offsite workforce.

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    Fortinet FortiGate next-generation firewalls are leaders in offering best-in-class throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can help you to deploy your Fortinet FortiGate security appliances to protect your digital resources at the network edge, within the data center core, at branch locations, and at the cloud edge.

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  • Example Application Operations Manager MOM Case Study
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  • Extended Service Desk Support and Setup Consultant Services Supplemental Support Desk
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  • Firepower Professional Biggest Troubleshooting Cisco Firesight Management

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    Progent's Jabber consultants can provide online or onsite support to assist businesses of all sizes to plan, implement, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for all the technologies that make up building an end-to-end Cisco Jabber collaboration solution such as Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, cyber security, cloud computing, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration ecosystem.

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    Progent's IT outsourcing support offerings for small businesses feature planning Server 2003, Microsoft .NET Server, and Microsoft BackOffice systems, managing migrations XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and on-site repair, resolving chronic integration problems, and producing a company-wide security plan. Progent can show you how to enhance system availability and performance via fault-tolerant technologies, resilient network architecture, and proactive network monitoring. Progent also offers special project assistance for major upgrades and can assist with requirements assessment, product inventory, bill of materials production, sourcing qualification, procurement logistics, and complete documentation. Progent's computer outsourcing service also includes education for office productivity programs such as Microsoft Office XP.

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    Progent's Microsoft-certified SQL Server 2019 consultants can help you to assess the business case for migrating to SQL Server 2019 and can provide fast online or onsite access to experts in system planning and deployment, software development, database administration, and network security.

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    For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can assist you to plan a XenDesktop solution that maximizes the business impact of your information system; integrate XenDesktop software with your physical and virtual servers, user computers, and peripherals; migrate your existing desktop virtualization software to the latest releases of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also instruct your network managers to adhere to industry leading practices to manage XenDesktop effectively.

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    Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

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    Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, enhancing and fixing SCOM solutions and offer organizations of all sizes expert online or onsite consulting services for SCOM 2012. Progent can assist your company to plan a topology for SCOM 2012 servers that provides the performance and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can provide responsive online or onsite technical support to assist you to fix critical problems detected by SCOM 2012.

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    Progent can supply small companies with an IT management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy sensible technology to improve business processes so they match more closely with your business goals. Your business can create and install a well conceived IT strategy without incurring the cost of a full-time senior IT executive.

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    Progent's certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, optimize your network infrastructure for local, multi-site, cloud-based, and partial-cloud datacenters, educate your IT management staff, develop an enterprise-wide security strategy, automate network administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.

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    Systems Management Server offers extra functionality for change and configuration management of Windows-based networks through SMS Feature Packs. Feature Packs lower the overall administrative expense of managing and configuring software products by making it simpler to install system images, manage mobile devices, and run management utilities. In addition to advising you about ways to save management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and perform IT projects that cover processes that Feature Packs are intended to make more efficient. Progent's migration and update services can minimize spending and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless engineers can help you define sensible procedures and standards to manage handheld computers and intelligent portable communication devices so your field force stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security plan that incorporates standards, processes and IT products to keep your IT computer system safe.

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    Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. UniFi devices running on multiple venues with any number of APs can be remotely provisioned and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, tuning, debugging, monitoring, and reporting. Progent can provide the expertise of veteran Wi-Fi consultants who can help your organization to assess the benefits of Ubiquiti's UniFi technology for your environment and assist you to design, deploy, administer, and troubleshoot your UniFi ecosystem.

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    Progent's Microsoft-certified consultants average over 10 years of experience providing email support for customers that range from small offices to global corporations. Progent offers affordable support for all versions of Exchange Server to strengthen email and virus security, configure fault tolerant email systems, and implement remote and wireless email connectivity. Progent's Exchange support services can assist you in designing and carrying out a move from a legacy SMPT server or older Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2019. Progent provides integration help for Windows 10 and Windows 11 desktops using Outlook and can show you how to configure Microsoft Outlook Web App for popular browsers. For e-mail virus defense, spam filtering and outbound data leak protection, Progent offers Email Guard managed services.

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    Progent's Microsoft Certified engineers can provide world-class consulting for enterprise-wide deployments of Microsoft Exchange Server. Progent's consultants can help you plan multi-location Exchange Server rollouts or upgrades and can provide onsite personnel to assist large companies with installations of Microsoft Exchange in the or any area covered by Progent's engineers.

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  • Juniper SRX Series Firewall Security Audits
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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    For custom program creation, Progent can provide software design consultants to produce line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions packages such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's experts can use Microsoft IIS to create company-specific eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers expertise in a broad range of custom software development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Forefront Threat Management Gateway is based on the proven security capabilities of ISA Server 2006 and provides a easily administered Internet gateway that delivers a single-server platform for an array of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting capabilities, permits custom reporting powered by SQL Server, works with Active Directory to streamline policy enforcement, and can be deployed as a virtual machine to lower expenses and enhance availability. Progent's Microsoft engineers can assist you to design and execute test and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, AD, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also help you to migrate economically to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent's non-stop inter-site connectivity and 24x7 network infrastructure professionals can help small businesses achieve fault tolerant Interoffice connectivity via fully redundant networks featuring transparent failover. Progent's CCIE engineers can design and implement ultra-reliable Inter-office networks based on zero-downtime EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over offers affordable 24x7 interoffice networking.

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    Progent's Meraki Wi-Fi AP experts provide remote and on-premises support services to assist organizations of all sizes to design, install, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to set up and support Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology including Catalyst and Nexus switches, ASR routers and ASA firewalls to create a cohesive ecosystem that provides identical connectivity, performance, security compliance, manageability and uptime for wired and Wi-Fi users irrespective of their mobility or computing device.

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    64-bit Processing Consult

    Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and repair a network-wide migration to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the important 32-bit applications which you want to keep plus the new 64-bit editions of applications you plan to run.

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    Progent's Microsoft-certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your business, develop test programs and rollout plans, install Windows Server 2008 with your IT environment and applications, train your support staff how to run enhanced administration tools, and deliver ongoing consulting and support via low-cost alternatives including Help Desk service and remote technical assistance.

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    Progent's Cisco-certified VoIP phone and video IP phone experts can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM apps that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE internetworking capability, and designing Cisco UCS server failover and Cisco SRST solutions for high availability.

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    Key characteristics of Microsoft Dynamics GP/Great Plains software include a modular structure that allows you to buy just the components you require, a standardized architecture built on Microsoft technologies to safeguard your investment and offer a highly integrated environment, enhanced reporting services that permit you to monitor all operations, revenues and expenses and sales trends, compatibility with Microsoft Office to enable access to corporate data, the ability to process data from almost any database or workstation software into Microsoft Dynamics GP, and an open architecture that makes it possible to develop specialized applications. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP, and can offer expert GP consultants to show you how to convert the advanced features of Dynamics GP/Great Plains accounting into a high-value business management solution.

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    Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have specific mailboxes hosted on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of designing, integrating and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to design, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a multi-site enterprise. Progent can also help clients to incorporate other Cisco devices for centralized management.

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    Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for workers who are on the move within office, hospitality, health-care or other venues where management requires portable phones that provide more control, security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Integration of Cisco's wireless VoIP phones usually demands that you configure and fine tune many components of your wireless infrastructure such as access points, switches, wireless LAN controllers, and call management software. Progent's certified consultants offer remote and onsite support to help you create and administer a Cisco wireless IP phone solution by delivering integration services that can range from debugging the configuration of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.

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    Configuration Manager automates software provisioning at scale, centralizes compliance settings control, keeps track of network resources, protects against company data leakage, performs network health monitoring, enables secure end-user self service, and offers a single control mechanism for administering mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud specialists can assist you with any aspect of designing, installing, using and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid environments.

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  • Small Business Server 2011 Technology Consulting
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    Microsoft Small Business Server is an affordable suite of server products that offers the basis for a feature-rich but manageable IT network. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires an IT expert with real-world background and extensive knowledge in planning and implementing effective and comprehensive business technology systems. Progent's Microsoft-certified experts have broad experience with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This expertise assures you success in deploying, managing, and servicing IT solutions based on the Microsoft SBS suite of servers and programs.

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    Cisco's Small Business 100, 300 and 500 series of APs are Linux-based units designed as value-priced wireless solutions for light workloads. Progent's Cisco CCIE wireless network infrastructure consultants offer online or onsite configuration and troubleshooting services to assist you to plan, configure, update, tune, manage and debug Cisco Small Business wireless access point environments of any scale or topology.

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  • Private Cloud Virtual Datacenter Hosting Professionals
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    Progent's ProSight Virtual Hosting service offers advanced virtual server technology, a world-class data center, and the technical support expertise of Progent's Microsoft-certified consulting group to provide small businesses with a comprehensive information technology outsourcing alternative that improves network availability and protection, eliminates management distraction, and saves money. With Progent's Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and critical application servers hosted in a secure and reliable data center on a fast, non-stop virtual server set up and supported by Progent's computer support professionals.

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