Fast and Affordable Online Technical Support for Bakersfield California Computer Systems
Immediate Online Technical Support for Bakersfield SystemsFor companies in Bakersfield California, Progent offers remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools required to resolve the majority of network problems rapidly. Efficient support reduces direct costs since service calls use up fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your company saves even more in incidental costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where quick solutions manage to turn into major invoices. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-proven processes which permit the maximum degree of efficiency for online consulting and repair for computer networks of any size. Progent's online support team can access your company's system remotely without violating corporate security.

Progent's proven technical support database system keeps thorough documentation of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance delivered to every customer by any Progent engineer. This history of trouble tickets and fixes is stored as an easily retrievable support knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft open up other massive technical databases and permit quick access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to find the best solutions in the least time.

Remote services available from Progent to businesses in Bakersfield California include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, subscription-based services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering tools for performing common time-consuming tasks. These can include health checking, patch management, automated repairs, endpoint deployment, backup and recovery, A/V response, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your specified IT staff and your assigned Progent technical consultant so that potential issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and fast restoration of important files, applications, images, and VMs. ProSight DPS helps you recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and enter your password you are asked to confirm who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used for this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk offers a smooth extension of your core IT support organization. User access to the Help Desk, provision of support, escalation, trouble ticket creation and tracking, performance metrics, and management of the service database are cohesive whether incidents are taken care of by your internal IT support organization, by Progent's team, or a mix of the two. You have unrestricted versatility to extend or shrink your share of technical support activity as needed. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software plus documentation, validation and training. For more information about ProSight Co-Managed Help Desk, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking updates to your dynamic information network. Besides maximizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and activities that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your established one, selecting or customizing Call Center software to meet the particular needs of your business, or adding temporary phone support staff to work with your internal Help Desk team during demanding scenarios like software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk team of experienced network experts gives your workers in Bakersfield California immediate assistance from a large technical support group with extensive background providing telephone-based support and online diagnostics for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a significant driver of company success, and Progent's policy is to solve instead of just report network problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based advanced consulting support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To read more on Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Bakersfield California online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager for your business so that your IT support is proactive rather than reactive. By anticipating potential problems before they result in network outages, remote monitoring can head off stressful and costly network failures. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate multiple platforms.
How Your Bakersfield Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Bakersfield California, Progent's phone-based computer support specialists can deliver professional and economical system help whenever your business needs it. Over 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Bakersfield office has a local independent support technician or employs an in-house IT staff that can handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to handle unexpected system crises or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Bakersfield California
Progent's online network troubleshooting services allow your Bakersfield organization to enjoy the advantages of immediate, enterprise-grade network support without the expense of managing an in-house IT organization. Your information system will derive added strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    With most companies in Bakersfield California, local computer service providers, whether made up of outside consultants or an in-house maintenance staff, can take care of typical technical issues. On the other hand, serious problems may occur when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these cases, Progent's online support experts provide an easy, fast, and budget-friendly solution to supplement your local resources and to transfer valuable information to improve your capability to resolve downstream problems locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller organizations commonly depend on independent freelance service providers. Although independent service people have smaller overhead than larger consulting organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup help may require your company to go without assistance during an IT crisis. As your company grows, network downtime and trouble with critical software become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve support experts to make sure your IT system is always up and running.

  • Build a Scalable Basis for Smooth Expansion
    Organizations often begin with an IT architecture created on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the organization. Such poorly designed systems need careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network infrastructure able to provide the solid foundation to handle critical business demands and ease future growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices need guidance and technical training to negotiate an increasingly complicated array of product options available for promoting business success and enhancing productivity. These companies do not need a computer engineer who is trying to resell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Microsoft Small Business Server is a low-cost collection of essential servers that provides the foundation for a powerful but easy-to-manage IT network. The technical demands of the Microsoft .NET products bundled with Small Business Server 2011 requires a computer support expert with hands-on experience designing and integrating cohesive, comprehensive business network solutions. Progent's SBS Server consultants have an average of more than 10 years of background supporting computer systems powered by Microsoft technology. This expertise ensures you success in installing, managing, and repairing IT environments that incorporate the Microsoft SBS Server suite of servers and productivity software.

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    Progent can help you design, configure, manage, monitor, and repair a viable Wi-Fi network architecture, recommend appropriate technology, and configure access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you create a thorough 802.11ac wireless system security plan that is well aligned with the security plan for your entire business network.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies over a quarter century of background helping manufacturing, distribution and service organizations to simplify complex supply chains and improve the efficiency of critical processes to bring products to market quickly and adhere to customer schedules consistently. Progent can provide the expertise of an ERP specialist with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or onsite consulting that can range from as-needed advice to solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Microsoft 365 integration, disaster recovery planning, and database administration.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.

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    Progent's Microsoft-certified consultants can provide online or onsite support to assist businesses of any size to design, deploy, manage, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older releases of SCDPM or from another backup system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent can provide as-needed help for resolving especially challenging problems, or full project management support. Progent can also help you to design SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of IT support, executing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not only expert technical capability, but also a support engineer with proven methods for using computer knowledge to solve actual IT problems rapidly.

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    Progent believes that a well designed and executed information system can be a vital piece for accelerating a firm's success, and Progent applies this credo in our own network environment. We have created a zero-downtime virtual office network that enables our staff consultants and certified contractors to offer fast and effective service, collaborate closely on sophisticated projects, and gain from career and private maturity by acting as part of an exciting business ethos of self motivation and freedom.

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    Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the forefront of network support, performing a broad range of IT tasks for an extensive array of customers. Every Progent support professional shares a proven collection of individual best practices which are combined into shared best practices standards that Progent teaches its support personnel. This means that you get not just world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to repair actual IT problems quickly.

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    Progent provides national online help and troubleshooting services for companies who operate networks based on versions of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft Windows products. Online technical support offers maximum return for your IT dollar by protecting user productivity and limiting the hours billed for network analysis and repair. Advanced remote support utilities and experienced technicians and consultants allow Progent to solve the majority of network problems without squandering time and expense by going to your site. In the vast majority of situations your IT problems can be remediated over the phone or through a combination of phone support and online access. Progent can offer the services of Cisco CCIE network experts and CISSP premier security professionals to assist with the most difficult system issues.

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    Progent offers enterprise clients the services of a NetApp-certified consultant for online or onsite expertise for NetApp's entire family of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent updates, system management, information assurance, high availability, and troubleshooting. Progent offers Tier 3 support to assist you to take care of problems with NetApp SAN deployments quickly and affordably based on leading practices.

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