Immediate Online Support for Bakersfield Computer Systems
For organizations in Bakersfield or anywhere in the state of California, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's online support engineers provide exceptional value because they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of network problems rapidly. This lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with indirect expenses by reducing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is especially important in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast repairs somehow end up as big tabs. Progent's skill at disposing of problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes which promote the maximum degree of efficiency for online help and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your network remotely without breaching network security.
Progent's powerful technical support database system includes comprehensive documentation for all service that Progent's clients have received. Progent's authorized consultants have access to the history of assistance delivered to each customer by any engineer. This history of issues and resolutions is structured as an easily exploitable internal knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow priority response from vendors' internal support staff so Progent's online service experts are able to come up with optimal solutions quickly.
Online technical services available from Progent to businesses in Bakersfield and throughout the state of California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers offer computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 development,
Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to help your company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can handle even the most complex problems associated with network infrastructure planning, integration, administration, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. CCIEs are an exceptional value because their broad experience allows them to solve problems rapidly. In typical instances, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can connect to your environment via advanced on-line support technology in order to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity products. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers consulting, Cisco Security and VPN engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux network against assaults or assist your business to recover quickly following a serious penetration. Security support services available from Progent cover comprehensive data security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; building safe architectures for off-site and mobile access; guarding your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for recovering services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a wide spectrum of computer technologies including system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the budget to build and maintain an internal Call Center but who want fast access to an effective Call Center with proficient telephone support as well as the technical depth to escalate complex problems to high-level engineers.
Progent's Help Desk consulting support can support you in establishing an effective new Call Center or enhancing your current organization, evaluating or modifying Call Center application software to address the particular needs of your company, or providing occasional phone support staff to reinforce your existing Help Desk resources during unusually busy situations like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of seasoned network consultants offers your computer users in Bakersfield or anywhere in the state of California instant communication with an efficient support group with years of background offering phone help and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a significant enabler of business success, and Progent's policy is to solve instead of merely report IT issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team provides online professional consulting expertise and education in key application areas that include ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Bakersfield, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your computer support is proactive and automated. By exposing possible problems before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Bakersfield or anywhere in the state of California, Progent's online network support specialists can deliver professional and affordable IT support the moment your business needs it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site support calls.
Even if your Bakersfield company has a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to handle sudden system emergencies or particularly complicated integration problems.
Advantages of Progent's Network Help for Companies in Bakersfield
Progent's remote network troubleshooting services enable your Bakersfield organization to experience the advantages of immediate, enterprise-class network support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic value by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Convenient remote extension of your local IT resources
For most companies in Bakersfield or anywhere in California, nearby computer support resources, whether made up of freelance consultants or a full-time IT staff, can take care of typical network problems. However, major troubles can strike when local support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual support technicians. In these situations, Progent's online support professionals offer an easy, fast, and budget-friendly solution to supplement your regular help and to pass on useful information to increase your ability to handle downstream problems in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller organizations often rely on individual freelance consultants. Although freelance consultants carry smaller internal costs than big support organizations and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve help may force your business to go without help during an IT crisis. As your business expands, system downtime and problems with vital software are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support expertise to make sure your network stays available.
- Create a Scalable Foundation for Smooth Expansion
Businesses often begin with an information architecture created on a shoestring budget. Lacking a robust framework, slap-dash repairs often get piled on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such poorly designed systems require proper assessment, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure that can deliver the solid foundation to meet vital business demands and ease downstream expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller organizations require guidance and technical training to navigate through an increasingly complicated array of technology alternatives available for accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to sell a specific vendor's products. IT consulting and product selling can result in a situation where the recommended
solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT expertise with the best needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical knowledge, refined support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent can focus on providing high-value skills where Progent has little competition. Businesses who work with trusted independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.