Fast and Affordable Remote Technical Support for Bakersfield California Information Networks
Immediate Online Help for Bakersfield SystemsFor organizations in Bakersfield California, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology needed to resolve most network issues quickly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike many online support companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid situations where quick solutions manage to end up as substantial bills. Progent's skill at solving problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and proven processes that permit the highest degree of effectiveness for online engineering help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to interface to your network remotely without compromising system security.

Progent's sophisticated customer support reporting application keeps extensive records of all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of services rendered to each customer by every engineer. This archive of problems and responses is organized as a readily retrievable internal database that enables Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft open up other vast technical knowledge bases and permit fast response from vendors' in-house support staff so Progent's online service experts are able to arrive at the best solutions quickly.

Online technical services offered by Progent to customers in Bakersfield California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable transparent backup and rapid restoration of vital files, applications, system images, and virtual machines. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete critical projects economically and on time. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your customers in Bakersfield California immediate contact with an efficient network service group with substantial experience delivering telephone-based help and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's policy is to solve rather than just document IT problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply remote professional consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Bakersfield California remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid inconvenient and costly network failures. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
How Your Bakersfield Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Bakersfield California, Progent's phone-based network support specialists can provide professional and economical system help the moment your business requires it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Bakersfield company works with a local freelance support technician or employs an in-house IT staff that can handle typical network issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to handle unexpected system crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Organizations in Bakersfield California
Progent's online network troubleshooting services enable your Bakersfield business to experience the benefits of immediate, enterprise-level network support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic value by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    With most businesses in Bakersfield California, local computer support resources, whether consisting of outside consultants or an in-house IT staff, can solve the majority of technical issues. However, IT crises sometimes strike when your regular resources are overstretched or absent, and some problems may involve technology that is beyond the scope of your onsite service people. In these situations, Progent's online service professionals offer a convenient, fast, and economical way to augment your regular resources and to convey useful information to increase your capability to handle downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller organizations often rely on individual freelance consultants. While freelance service people have less internal costs than larger consulting organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of backup help may force your business to wait for help during an IT crisis. As your network grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve service experts to insure your IT system is always available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT system created on a modest budget. Without a scalable framework, slap-dash repairs often get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the success of the business. Such badly designed systems need proper analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a system infrastructure that can provide the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller businesses require guidance and technical education to negotiate an ever more complex array of technology alternatives available for accelerating business success and improving productivity. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



An index of content::


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    Progent's Microsoft and Cisco certified experts provide three service programs to help medium-size and large businesses create a cost-effective and productive in-house Network Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process study and enhancement, executive reporting, training of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help companies analyze the various top level Help Desk software packages on the market and decide what products may be too expensive, lack critical functions, or align poorly with your company's business goals. Progent also offers short-term staffing for businesses who want to augment their internal Help Desk staff for occasional projects or to fill in for vacationing or indisposed workers.

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    MS Office Communications Server provides IM and Real Presence as part of a scalable, world-class solution offering advanced protection, transparent integration with popular Microsoft software, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers lower costs and improved operational efficiencies, increased individual output, and stronger intellectual property protection. MS Communications Server has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts can provide remote and onsite support and mediation services for your Office Communications Server 2007 deployment and can help your organization to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and implement an efficient migration that will add business value to your IT system

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    Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular working hours. Progent's small granularity eliminates big invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed. .

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    Progent's ProSight portfolio of managed services are geared to offer organizations who maintain small in-house IT support teams with low-cost help from world-class management tools and technical expertise. Advantages of Progent's ProSight line of managed services include predictable network management expenses, automation of common management tasks, ongoing adoption of new technology, graceful migration from legacy systems to current solutions, improved fit between computer technology with business objectives, guidance from veteran network experts, and freeing up management to concentrate on business rather than ever-changing computer technology.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than a quarter century of background assisting manufacturing, distribution and service organizations to manage complex supply chains and streamline key business processes in order to bring products to market quickly and meet customer commitments consistently. Progent can provide the skills of an ERP specialist with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or on-premises consulting that can range from as-needed advice to solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Excel and SQL integration, training, and DBA services.

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    Stealth penetration testing is a key component of any overall IT system security strategy. Progentís security professionals can run thorough intrusion checks without the knowledge of your company's in-house network support resources. Stealth penetration checking uncovers whether current security defense systems such as intrusion incident alerts and event log analysis are properly configured and actively observed.

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    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can expand their market, lower their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and get to market quickly.

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    Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, reduce their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.

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    Progent offers remote and onsite expertise to assist you with any aspect of BI reporting ranging from debugging or modernizing reports to designing and deploying an advanced BI solution. Progent's BI experts can help your company to maintain your current BI system, assist you to migrate databases and applications from a legacy reporting product to a current one, and provide as-needed online training tailored to your specific needs. Progentís management reporting and analytics consultants can provide expertise in the leading business intelligence reporting and visualization tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

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    With virtual server technology, companies are able to operate many virtual servers on a single physical server. Virtualization technology enables companies to gain all the advantages of server segmentation, but without the expense associated with buying additional server hardware. Virtualization is the enabling technology behind private clouds, which provide major advantages including lowering the costs of hardware, facilities, and administration while enhancing data security, system availability, and disaster recovery. Other important server management options include network monitoring software, Microsoft WSUS, and remote server management cards. Progent's professional server management consultants can assist you in all areas of server consolidation and administration to allow your company to cut costs and save time.

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    Dynamics GP/Great Plains 2010 accounting is a comprehensive business management platform that unifies data and operations across your company, interfaces seamlessly with other applications, and brings together workers, clients and suppliers unrestricted by time or location. Created for small to mid-size companies, Dynamics GP 2010 and MS Dynamics GP Version 10.0 deliver functionality for accounting, analytics and reporting, project management, inventory and order control, eCommerce, HRM, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can help you install and manage a robust, protected computer and communications environment to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your company benefit from the full potential of Dynamics GP 2010.

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    Progentís high availability network experts offer reliability support, disaster recovery planning, system load balancing, fault-tolerant interoffice access, 24x7 Internet connection design, high-availability data center services, and other 24x7 operations support to show your organization design a non-stop network for line-of-business applications. Progent has the background to develop economical, non-stop networks by deploying the evolving suite of Microsoft Windows Cluster servers including Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco certified consultants can help you design a fault tolerant mutli-location network with a completely mirrored Internet connection and efficient system load balancing.

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    Remote 24x7 network monitoring, automated alarms, and actionable reports are crucial to maintaining the proper operation of your network and eliminating unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that companies of all sizes can get a level of protection that was once limited to enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions available as economical service packages designed to help you to detect and resolve a most IT network problems before they can disrupt productivity.

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    Progent offers a variety of IT service bundles for small businesses. These information technology outsourcing and server monitoring solutions are based on the anticipatory problem handling abilities of Microsoft System Center Operations Manager, a state-of-the-art network and IT management product that monitors the reliability, performance, and safety of your information system and identifies potential troubles before they can bring down your network. With Progent's affordably priced IT service programs, small businesses can choose a basic co-sourcing package built around Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package.

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    Progent's consultants can assist your company to evaluate the value of Lync Server for your business and can assist you to plan and carry out a deployment of Lync Server that centralizes the administration of IM and Presence and increases the productivity of your office staff, at-home workers, and smartphone users. Progent's consultant's can in addition help your company to carry out an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Exchange, SharePoint, and SQL Server, show you how you can run Lync Server 2010 to improve the collaborative functions of Microsoft Office applications, and offer online seminars and ongoing technical support for Lync Server and other Microsoft technologies.

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    Progent's certified Windows Server 2019 experts can help your organization to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and Linux support.

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