Fast and Affordable Online Support for Bakersfield California Networks
Urgent Remote Consulting for Bakersfield SystemsFor organizations located in Bakersfield California, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.

Progent's online support experts offer exceptional leverage because they have the real-world background and are equipped with the advanced technology required to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls require minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits additionally with incidental costs by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you owe only for the support that you receive. Unlike typical online support firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes that permit the maximum degree of efficiency for online consulting and troubleshooting for IT networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's computer system without compromising network security.

Progent's advanced technical support database system stores extensive records of all support that Progent's customers have been provided. Progent's staff engineers have access to the details of services provided to every customer by every consultant. This archive of anomalies and resolutions is organized as a quickly retrievable proprietary knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other extensive technical databases and permit fast response from vendors' in-house engineering staff so Progent's remote service specialists are able to determine the best resolutions quickly.

Remote services provided by Progent to companies in Bakersfield California include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the industry's leading enterprises. The ProSight line of outsourced network management services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and enable transparent backup and rapid restoration of vital files, applications, images, plus VMs. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to verify your identity on a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For more information about Duo identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or customizing Call Center application software to meet the particular requirements of your business, or adding occasional online personnel to reinforce your in-house Call Center resources to deal with demanding scenarios such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced network experts provides your clients in Bakersfield California instant access to a large technical support resource with years of experience offering telephone-based consulting and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's policy is to fix instead of merely track technical issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote and in-depth engineering support and education in special application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's consulting, custom development, and training services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Bakersfield California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to fit your environment so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they grow into downtime, remote monitoring can ward off inconvenient and expensive service crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that support multiple platforms.
How Your Bakersfield Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Bakersfield California, Progent's online computer support engineers are ready to deliver effective and cost-effective system support whenever your company has to have it. Over two decades of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve computer problems rapidly while eliminating the cost and lost time associated with in-person support calls.

Even if your Bakersfield organization relies on a regular independent support technician or maintains a full time IT staff that know how to handle ordinary network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to resolve unexpected network crises or especially complex integration projects.

Benefits of Progent's Network Help for Companies in Bakersfield California
Progent's remote support services enable your Bakersfield business to realize the benefits of immediate, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by becoming more available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    With most offices in Bakersfield California, nearby computer service resources, whether consisting of independent consultants or an internal IT staff, can solve the majority of technical problems. On the other hand, serious problems might strike when your regular resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual service personnel. In these situations, Progent's on-call service experts offer a convenient, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your ability to deal with downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller offices often depend on individual freelance consultants. Although independent consultants carry less overhead than larger service firms and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of backup help may require your company to go without help during an emergency. As your network expands, network downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system stays available.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically start with an IT system created on a shoestring budget. Without a strong framework, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. Such poorly built systems require careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a network infrastructure able to deliver the stable foundation to handle current business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller companies require advice and technical education to negotiate an ever more complicated maze of product options available for accelerating business growth and enhancing efficiency. Businesses hardly need a network consultant who is motivated to sell a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product instead of the true needs of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical experience, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, in the trenches of IT support, executing a wide variety of technical tasks for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every customer. The practice of detailing and organizing support activity allows more efficient service and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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