Immediate Remote Technical Support for Bakersfield California Computer Systems
For organizations located in Bakersfield California, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's remote support experts provide excellent value because they have the practical experience and have access to the sophisticated tools required to solve most information system problems rapidly. This lowers immediate costs since solutions require minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where quick fixes manage to turn into big tabs. Progent's skill at handling problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which promote the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to interface to your company's environment without violating corporate security.
Progent's sophisticated service reporting application keeps thorough documentation describing the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of services delivered to each customer by any engineer. This history of trouble tickets and responses is stored as an easily exploitable support knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft open up other massive support databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote service specialists can come up with the most efficient resolutions in the least time.
Online support services available from Progent to customers in Bakersfield California include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers offer computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a broad variety of technology support such as Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to help you business to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 11 planning and migration consulting and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and indicates an individual's networking skills at the master level. CCIEs know how to resolve even the most stubborn problems encountered in network infrastructure design, installation, maintenance, compliance, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional value because their deep experience allows them to fix problems rapidly. In many cases, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of sophisticated remote troubleshooting technology in order to provide fast, secure, and economical diagnosis and repair.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking products. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points deployment services, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security services to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover quickly after a damaging penetration. Security services offered by Progent include: in depth data security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; installing firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your messaging system against spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-prem Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a wide spectrum of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux environments. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency online help analyzing problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable transparent backup and fast restoration of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic information system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to verify who you are via a device that only you possess and that uses a different network channel. A broad selection of devices can be utilized for this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several validation devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time management reporting utilities created to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Bakersfield Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network consultants gives your clients in Bakersfield California fast communication with an effective network service resource with substantial experience delivering telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of business performance, and Progent's intent is to resolve and not simply record technical issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group offers online professional engineering support and training in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information about Progent's consulting, customization, and training services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center2, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Bakersfield California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks that support multiple OS platforms.
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Bakersfield California, Progent's online network support engineers can provide effective and cost-effective IT help whenever your business needs it. More than two decades of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Bakersfield business has a local freelance support technician or maintains a full time organization that know how to deal with common network issues, Progent's Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to solve unexpected system crises or particularly complex integration problems.
Advantages of Progent's Network Help for Companies in Bakersfield California
Progent's remote support services allow your Bakersfield organization to experience the benefits of timely, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will derive added strategic value by becoming increasingly available, efficient, and protected. Benefits to your business include:
- Seamless remote extension of your local IT resources
With most companies in Bakersfield California, local network support providers, whether made up of outside consultants or a full-time IT staff, can deal with the majority of technical issues. However, major troubles sometimes occur when local resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service experts give you an easy, fast, and economical way to augment your local resources and to pass on valuable information to increase your ability to resolve downstream issues locally.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller organizations often depend on individual freelance service providers. While freelance service people have less internal costs than larger service firms and can often charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may require your business to go without help during an emergency. As your company expands, network unavailability and trouble with critical software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your IT system stays available.
- Create a Solid Basis for Seamless Growth
Companies typically start with an information architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the success of the business. These badly built environments need proper analysis, smart strategic planning, and wide technical expertise to upgrade to a network infrastructure that can offer the stable foundation to meet critical business demands and ease future growth.
- Interact with Solution Providers Instead of Product Resellers
Smaller businesses require advice and technical training to negotiate an ever more complicated array of technology alternatives available for promoting business growth and improving efficiency. Businesses do not need a network consultant who is trying to sell a certain vendor's products. IT support and product selling can result in a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the best interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, refined remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, in the trenches of network support, performing a broad range of IT tasks for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be forced to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The practice of detailing and organizing support activity allows more effective service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.