Immediate Online Support for Bakersfield California IT Networks
Urgent Online Technical Support for Bakersfield SystemsFor businesses in Bakersfield California, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISSP-accredited security experts to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical background and have access to the advanced tools necessary to resolve the majority of information system problems rapidly. This reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with incidental costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where fast repairs manage to end up as substantial bills. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and field-proven processes which promote the maximum level of efficiency for online engineering help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to interface to your environment without breaching corporate security.

Progent's sophisticated customer support database system includes thorough documentation for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of support rendered to each customer by every engineer. This database of issues and responses is structured as a readily searchable internal knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft open up additional massive technical knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online service experts can arrive at the best solutions promptly.

Remote support offered by Progent to customers in Bakersfield California include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of important files, apps, system images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and enter your password you are asked to verify your identity on a unit that only you have and that uses a different network channel. A broad selection of devices can be utilized as this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. For more information about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting utilities created to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your computer users in Bakersfield California immediate assistance from an effective technical support resource with years of background providing telephone-based support and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk recognition as a key enabler of company efficiency, and Progent's goal is to resolve rather than just track network problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers remote and in-depth engineering support and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To read more on Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Bakersfield California online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to accommodate your business so that your computer support is proactive and automated. By exposing possible trouble spots before they cause full-scale emergencies, remote monitoring can minimize inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a variety of OS platforms.
How Your Bakersfield Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Bakersfield California, Progent's phone-based computer support specialists can deliver effective and economical IT support the instant your company requires it. More than two decades of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Bakersfield office relies on a regular freelance consultant or maintains an in-house IT staff that can handle common network problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Businesses in Bakersfield California
Progent's online network troubleshooting services allow your Bakersfield business to experience the benefits of on-call, world-class network support without the expense of managing an in-house IT staff. Your network will acquire added strategic worth by being more available, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most businesses in Bakersfield California, local computer support resources, whether consisting of freelance consultants or an internal IT staff, can resolve typical network issues. However, major troubles can spring up when local support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your onsite service personnel. In these instances, Progent's online support professionals offer an easy, fast, and affordable solution to supplement your regular help and to pass on useful information to improve your capability to handle downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller businesses commonly rely on individual freelance service providers. While freelance service people have smaller internal costs than larger support firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your business to go without help during an emergency. As your network grows, system unavailability and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system remains available.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations often start with an IT system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the business. These badly built environments need proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to provide the solid foundation to meet current business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller offices need guidance and technical training to negotiate an ever more complicated maze of technology alternatives available for accelerating business success and enhancing productivity. These companies hardly need a network engineer who is attempting to resell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of the true needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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