Immediate Online Technical Support for Bakersfield California Information Networks
For companies located in Bakersfield California, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the services of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage because they possess the practical experience and are equipped with the advanced technology needed to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves even more in indirect costs by minimizing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to many remote service companies, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent situations where speedy. minor fixes manage to turn into large invoices. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies which permit the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to communicate with your company's network without breaching network security.
Progent's proven service database system maintains detailed records of all service that Progent's clients have received. Progent's team engineers have access to the details of support delivered to every customer by any Progent engineer. This history of issues and responses is organized as an easily searchable internal database that enables Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to determine the best solutions in the least time.
Remote services available from Progent to clients in Bakersfield California include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service professionals offer network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist you business to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs can handle even the most challenging issues surrounding network infrastructure design, integration, management, compliance, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management utilities and coming up with workarounds or locating software updates. CCIEs provide excellent cost-effectiveness because their deep expertise enables them to resolve problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can connect to your computer system using state-of-the-art remote troubleshooting tools in order to provide efficient, safe, and economical analysis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure products. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP security and compliance experts offer a range of security services to bolster the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to clean up quickly following a damaging breach. Security services available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent can provide advanced remote support to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of computer technologies such as system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux environments. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Bakersfield Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your existing organization, selecting or customizing Call Center software to address the special demands of your corporation, or adding occasional online personnel to reinforce your internal Call Center group to handle demanding scenarios like software migrations, mass updates, or installing new applications.
Progent's Help Desk team of seasoned information technology professionals gives your workers in Bakersfield California quick communication with an efficient support group with substantial experience delivering phone consulting and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a solid contributor to company productivity, and Progent's goal is to fix rather than merely record network issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff provides online advanced consulting support and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Bakersfield California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into downtime, proactive monitoring can minimize disruptive and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by multiple operating systems.
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Bakersfield California, Progent's phone-based network support engineers are ready to provide expert and economical system support the moment your organization needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while eliminating the cost and lost time that comes with in-person service visits.
Even if your Bakersfield business deals with a regular independent consultant or maintains an in-house organization that can deal with the majority of network issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to resolve sudden system crises or particularly tough integration projects.
Features of Progent's Remote Computer Support for Bakersfield California
Progent's phone help, remote repair, network security expertise, and system management services give businesses in Bakersfield California the greatest leverage for your support budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can provide your business world class network support while permitting you to eliminate the expense and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Bakersfield California and is also ideal for customers in more remote areas that lack consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers online support on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for phone help and asks for no monthly subscription fee for services provided during regular business hours. This saves you from facing big invoices for quick fixes.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, MS Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise in critical application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management and Software Development
MySQL Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service centralized resource for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that meet the specific needs of your business.
- Advanced Remote Connectivity Software
Protected online connectivity permits Progent's support professionals to observe precisely what your users see. This makes it possible to find fast solutions to issues that might otherwise demand an expensive personal visit. Effective online connectivity tools and experienced technicians together enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for High System Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose workers need instant access to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, in the trenches of network service, executing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This means that you get not only world-class IT help, but also a consultant with field-tested approaches for using technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be tempted to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every staff member to every client. The practice of detailing and archiving support activity allows more effective support and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.