Fast and Affordable Remote Technical Support for Bakersfield California Networks
For companies in Bakersfield California, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and have access to the advanced tools needed to solve most network issues rapidly. Efficient support lowers direct expenses since service calls use up minimal billable minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged just for the support that you receive. Unlike typical remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick repairs manage to end up as major tabs. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized technologies and field-tested processes which promote the highest degree of effectiveness for online help and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your company's system remotely without violating network security.
Progent's proven service reporting system includes extensive records describing the support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of services delivered to each Progent client by every Progent consultant. This database of trouble tickets and resolutions is stored as a readily accessible support database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft open up other extensive support databases and permit priority access to manufacturers' internal support staff with the result that Progent's online consulting specialists can determine optimal resolutions quickly.
Remote support services available from Progent to clients in Bakersfield California include:
-
Certified MS Windows Experts
Progent's Microsoft-premier remote support engineers offer computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a broad variety of technology support including Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop support services include providing Windows 11 planning and migration assistance and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected mobile devices.
-
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve the most stubborn problems encountered in network infrastructure design, deployment, management, security, and repair. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad expertise permits them to resolve problems rapidly. In many cases, less experienced service providers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system by means of the latest remote support tools in order to provide quick, safe, and economical analysis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking devices. Cisco technology consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet Access Points consulting support, Cisco wireless controllers support Services, Cisco VPN and Security Integration expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
-
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISM and CISSP security and compliance experts offer a range of security solutions to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to recover quickly after a serious breach. Security support services offered by Progent cover comprehensive information security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
-
Hybrid Cloud Integration

Progent can provide advanced remote support to help businesses of all sizes connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize local IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Microsoft 365 integration with local Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
-
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
-
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide spectrum of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance resolving anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Mac OS X
Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and fast restoration of important files, apps, system images, plus VMs. ProSight DPS lets you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured application and enter your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. For details about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you�re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to complete major initiatives economically and on time. Progent's special online engineering services include:
-
Call Center Expertise
Progent's Help Desk support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or improving your established one, selecting or customizing Help Desk software products to address the unique demands of your corporation, or providing occasional phone support staff to reinforce your internal Help Desk Call Center group to deal with unusually busy scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology experts gives your customers in Bakersfield California instant assistance from an effective support group with years of background offering telephone-based support and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a major enabler of business performance, and Progent's intent is to solve instead of just annotate technical issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers online advanced engineering expertise and training in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To learn additional information concerning Progent's consulting, programming, and training services, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Bakersfield California remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager for your business so that your computer support is proactive and automated. By spotting possible problems before they grow into crashes, remote monitoring can minimize stressful and costly service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a variety of OS platforms.
How Your Bakersfield Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Bakersfield California, Progent's online computer support engineers are ready to deliver effective and affordable system help whenever your company needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Bakersfield company works with a local freelance support technician or maintains an in-house IT staff that know how to handle typical computer problems, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to solve sudden system emergencies or especially challenging integration problems.
Features of Progent's Online Network Support for Bakersfield California
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services give companies in Bakersfield California unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your business enterprise-level network support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Bakersfield California and is also ideal for networks in more remote areas that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a per-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for phone help and asks for no ongoing subscription fee for services provided during normal business hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from authorized specialists who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services consist of technology integration, MS Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support in critical application areas. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle DBA Services and Software Programming
MySQL Management and Application Design
Apple Macintosh Support
Amazon MWS Programming and Debugging
By providing a full service centralized source for IT generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that address the special requirements of your company.
- State of the Art Remote Access Software
Secure online access allows Progent's support professionals to see exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise demand a costly personal service call. Sophisticated remote connectivity tools and expert engineers together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Service for High System Availability
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose workers need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoft’s powerful server platforms with services such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for services provided during regular working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by every staff member to every client. The discipline of detailing and archiving support activity allows more effective service and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who won’t release the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.