Remote Computer Network Support Services for

Immediate Online Troubleshooting for Bakersfield Computer Networks
For companies in Bakersfield or anywhere in the state of California, Progent provides remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's online support engineers offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company benefits even more in indirect costs by reducing or avoiding system outages and associated costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online consulting experience is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. Unlike many remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate situations where quick repairs somehow turn into big bills. Progent's skill at dealing with problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized tools and field-proven methodologies that ensure the maximum level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to access your company's system without violating system security.

Progent's sophisticated customer support database application keeps comprehensive records for the service that Progent's clients have received. Progent's staff service personnel have access to the history of services rendered to each Progent client by any Progent consultant. This database of anomalies and fixes is structured as a readily accessible internal knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to come up with optimal resolutions quickly.

Remote support services provided by Progent to clients in Bakersfield and throughout the state of California include:

• Authorized MS Windows Experts
  Progent's Microsoft-certified remote support engineers can deliver network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of technology support services including Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2013 development, Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, Microsoft Access Programming, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad range of affordable desktop services to help you company to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.

• Contact a Cisco CCIE for Complex Network Troubleshooting
  The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and indicates an individual's technical knowledge at the master level. Cisco CCIEs can deal with the most stubborn issues surrounding network infrastructure design, installation, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs offer exceptional value because their broad expertise allows them to solve problems quickly. In many instances, less experienced service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using the latest on-line troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and repair.

  Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity products. Cisco networking consulting offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.

• CISM and CISSP Qualified Network Security Engineers
  Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to improve the defenses of your Windows, Apple macOS and OS X, or Linux network against attacks or help you to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive data security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for recovering services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a DR system powered by VMware SRM.

  Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic IP network.

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to address a wide array of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that include Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.

  Major Linux versions for which Progent can provide expert support include:
  — RedHat Linux
  — SUSE
  — Debian-GNU
  — Slackware
  — Ubuntu
  

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by some of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
  ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute critical projects economically and on time. Progent's project-based online consulting solutions include:

• Call Center Support
  Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who don't have the money or time to support an internal Help Desk Call Center but who want fast response from a dependable Call Center with proficient phone support as well as the expertise to escalate complex problems to advanced engineers.

  Progent's Help Desk consulting support can aid you in building an effective new Call Center or enhancing your established one, selecting or modifying Help Desk Call Center software to address the special needs of your company, or providing occasional online staff to supplement your in-house Call Center resources to handle unusually busy events like software transitions, major upgrades, or rolling out brand new applications.

  Progent's Call Center staff of veteran network consultants provides your clients in Bakersfield or anywhere in the state of California rapid communication with an efficient network service resource with substantial background offering telephone-based help and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's policy is to solve rather than merely track technical issues.

• Applications Services: Education, Custom Development, and Problem Solving
  Progent's Applications Consulting staff provides phone-based advanced engineering expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Services.

• Unified and Streamlined Administration of Hybrid Cloud Networks
  Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

• Remote IT Infrastructure Monitoring Support
  Progent can deliver organizations in Bakersfield, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive and automated. By detecting potential trouble spots before they expand into network outages, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of OS platforms.

Even if your Bakersfield organization has a regular freelance consultant or maintains a full time organization that know how to deal with ordinary network issues, Progent’s Microsoft certified consultants are available to provide a convenient and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to solve unexpected system emergencies or particularly complex integration problems.

Features of Progent's Remote Network Services for Bakersfield
Progent's online support, remote troubleshooting, system security expertise, and network management services offer offices in Bakersfield or throughout the state of California the greatest leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:

• Immediate Telephone Access to Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Bakersfield and is also ideal for customers in more remote areas of California that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support utilities, technical information, and continuing training.

• By the Minute Rates to Reduce Costs
  Progent provides online support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone support and asks for no periodic subscription fee for services delivered during normal business hours. This keeps you from facing big bills for quick repairs.

• Availability of Cisco Certified Network Infrastructure Specialists
  Progent's registered experts for Cisco offers access to on-staff professionals who have skill in planning, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.

• Application Experts Group
  Progent's core consulting offerings consist of system integration, MS Exchange Server consulting, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting expertise in critical application areas. Support available from the Application Experts Team includes:
  — Dynamics GP/Great Plains Consulting and Customization
  — Microsoft Project and Project Online Training
  — Office 365 solutions support
  — Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
  — Office Word and Office 365 Word Help
  — BI Reporting Development and Training
  — Business Information (BI) Reporting Consulting and Troubleshooting
  — UNIX, Linux and Solaris Support
  — Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Troubleshooting
  — Oracle Database Administration and Application Development
  — MySQL Management Support and Software Programming
  — Mac Help
  — Amazon Marketplace Web Service (Amazon MWS) Software Integration

  By offering a full service one-stop source for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive IT solutions that meet the unique requirements of your company.

• State of the Art Online Access Software
  Secure online connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it possible to find quick solutions to problems that could otherwise require a costly onsite service call. Effective online access tools and expert technicians together enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in online support and remote system analysis.

• Compatibility with Mainstream VPN Products
  Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.

• 24x7 Service for High Network Uptime
  For businesses with vital applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose clients require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical background, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

• Best Practices
  Progent’s team of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, in the trenches of network support, executing a broad range of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual network problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be tempted to allow less critical problems to fester.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

• Remote Network Monitoring with Microsoft Operations Manager
  Progent is one of the only consulting companies to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.