Fast Online Help for Bakersfield Computer Systems
For organizations in Bakersfield or anywhere in California, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's online support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools required to solve most network problems rapidly. This reduces direct costs because solutions use up fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially valuable for organizations that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you receive. In contrast to many remote service firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing avoid situations where quick fixes manage to end up as major tabs. Progent's penchant for dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and field-proven methodologies which ensure the maximum degree of efficiency for online engineering help and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to communicate with your network without compromising system security.
Progent's proven technical support database system maintains detailed records of all service that Progent's clients have been provided. Progent's authorized consultants have access to the records of support delivered to every client by any Progent engineer. This archive of problems and solutions is stored as a quickly searchable proprietary database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available additional massive technical knowledge bases and permit priority access to vendors' in-house support staff so Progent's online service specialists are able to determine the best resolutions in the least time.
Online technical services available from Progent to customers in Bakersfield and throughout the state of California include:
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers offer network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to help you business to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking professionals, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can resolve even the most challenging issues surrounding network infrastructure planning, deployment, management, compliance, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS network administration utilities and developing alternate approaches or identifying program patches. CCIEs offer excellent value since their broad expertise enables them to find solutions for problems quickly. In many cases, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can interface to your environment using the latest remote troubleshooting tools in order to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking appliances by delivering services such as:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to clean up rapidly following a serious breach. Security consulting services available from Progent cover comprehensive network security assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent can provide advanced remote consulting support to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to cover a wide spectrum of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in environments that combine Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based environments. Progent's team-based approach to solving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Bakersfield Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center team of veteran information technology professionals offers your computer users in Bakersfield or anywhere in the state of California instant access to an efficient network service resource with extensive background providing telephone-based consulting and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a key driver of business efficiency, and Progent's policy is to solve instead of simply record technical issues.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group offers remote professional consulting expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Bakersfield, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your network support is proactive rather than reactive. By spotting looming issues before they cause downtime, proactive monitoring can head off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments powered by a combination of platforms.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Bakersfield or throughout the state of California, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the instant your company requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair network problems quickly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your Bakersfield company works with a regular independent consultant or employs a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to fix sudden network crises or especially complex integration projects.
Benefits of Progent's Network Help for Companies in Bakersfield
Progent's online support services enable your Bakersfield business to enjoy the benefits of on-call, world-class IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by becoming more available, efficient, and protected. Benefits to your company include:
- Convenient virtual expansion of your on-site support resources
With most organizations in Bakersfield and throughout California, local computer service resources, whether represented by independent consultants or a full-time IT staff, can solve typical network issues. On the other hand, major troubles sometimes strike when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these instances, Progent's online service experts offer a convenient, fast, and economical solution to supplement your local help and to convey useful knowledge to increase your capability to deal with future problems in-house.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller organizations commonly rely on independent freelance service providers. Although freelance service people have smaller overhead than larger consulting organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may require your company to wait for assistance during an IT crisis. As your business expands, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support expertise to insure your network is always up and running.
- Build a Scalable Foundation for Seamless Expansion
Businesses often begin with an IT architecture created on a modest budget. Without a strong framework, slap-dash fixes often get thrown on top of an unstable foundation. As a company grows, stability and scalability problems can impede the success of the organization. Such poorly designed environments need proper analysis, smart long-term planning, and broad-based technical expertise to upgrade to a network architecture able to deliver the solid foundation to meet critical business demands and simplify future expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller offices require guidance and technical education to navigate through an increasingly complex maze of product options available for promoting business growth and enhancing productivity. Businesses do not need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is designed around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to align IT consulting with the best interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical experience, refined support tools, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the front lines of IT support, performing a broad range of technical projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This means that you get not only world-class technical help, but also a consultant with field-tested methods for using computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help by the minute. As a result, you are charged just for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be forced to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation transmitted by each consultant to every client. The practice of detailing and archiving support records results in more effective support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.