Besides providing fast access to high-level IT consultants and subject matter experts to help Bakersfield, California companies to resolve discrete technical issues or strategic initiatives, Progent offers temporary staffing to deal with more broadly defined services like desktop help, network management, and Call Center response. Temporary staffing makes it possible for businesses to deal with planned or surprise increases in demand for network services, which may result from situations like company mergers, data center moves, platform upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or new regulations. Short-term supplemental staffing can also cover gaps resulting from the loss of in-house staff members because of vacations, illness, termination, etc.
Advantages of Progent's Temporary Staffing Program
Progent's short-term supplemental staffing services offer businesses the versatility to respond to surges in requirements for IT services without being saddled with the expense and delays associated with vetting and recruiting appropriate IT help and without the burden of adding to your in-house staff size.
Important aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to seasoned IT pros
- Easy initiation, termination, and re-engagement of services
- Transparent extension of your in-house IT team
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
- Strong relationship with a top-level, full-service resource for network support
Progent's co-managed Help Desk Call Center service is a specialized flexible staff expansion alternative that allows IT organizations to share the responsibilities of Help Desk support transparently between their internal IT staff and Progent's nationwide pool of technical support experts. Working as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center service is a collaborative service solution powered by the industry's leading shared professional services (PSA) tool for streamlining, service calls, ticketing, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network expertise for organizations across the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Bakersfield, California Businesses
Progent's nationwide team of certified engineers can deliver Bakersfield, California companies a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Bakersfield, California Organizations
To find out more about Progent's temporary supplemental staffing services for Bakersfield, California businesses, call 800-993-9400 or visit Contact Progent.