In addition to providing fast contact with high-level IT consultants and subject matter experts (SBEs) to assist Bakersfield, California businesses to resolve discrete IT problems or strategic projects, Progent can provide short-term staffing to deal with more generalized assistance such as desktop support, IT management, and Call Center response. Temporary staffing makes it possible for businesses to respond to expected or unplanned increases in the need for network personnel, which may result from situations like mergers and acquisitions, site moves, platform migration, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary staffing can also cover voids caused by the loss of in-house IT personnel due to vacations, health issues, termination, or other reasons.
Benefits of Progent's Short-Term IT Staffing Program
Progent's temporary staff augmentation services offer organizations the ability to react to surges in requirements for network personnel without being saddled with the costs and hassle associated with vetting and hiring appropriate IT personnel and without the risk of increasing your permanent head count.
Key features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Rapid availability of seasoned network pros
- Simple initiation, cessation, and resumption of services
- Transparent augmentation of your in-house network support staff
- Full documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close relationship with a top-level, full-service source for IT expertise
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion option that enables IT organizations to divide the work of Help Desk support transparently between their in-house network staff and Progent's extensive pool of IT support experts. Acting as a transparent supplement of your in-house Call Center, Progent's shared Help Desk Call Center service is a collaborative support solution powered by the industry's leading group professional services platform for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises network services for businesses throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Bakersfield, California Companies
Progent's nationwide roster of certified engineers offers Bakersfield, California businesses a broad range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staffing Services for Bakersfield, California Organizations
To learn more about Progent's temporary staffing services for Bakersfield, California businesses, call 800-993-9400 or visit Contact Progent.