Besides offering rapid access to guidance from high-level network professionals and subject matter experts to assist Bakersfield, California businesses to resolve specific technical issues or longer-term projects, Progent offers short-term supplemental staffing to deliver more generalized assistance like PC support, network management, and Help Desk call center services. On-demand staffing can help businesses to deal with anticipated or surprise peaks in the need for network personnel, which may result from situations such as mergers and acquisitions, site moves, platform migration, paradigm shifts like work-from-home, disaster response, busy seasons, or new regulations. Temporary IT staff augmentation can also cover voids caused by the loss of full-time IT personnel because of scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term IT Staffing Program
Progent's short-term supplemental staffing services offer businesses the ability to react to surges in requirements for IT services without being saddled with the expense and delays associated with reviewing and recruiting reliable technical help and without the risk of increasing your full-time head count.
Important features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Rapid availability of seasoned IT pros
- Simple initiation, cessation, and resumption of services
- Transparent augmentation of your full-time network support staff
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Close working relationship with a top-level, full-spectrum source for network expertise
Progent's shared Help Desk program is a specialized flexible staff augmentation alternative that allows IT groups to divide the work of Help Desk support seamlessly between their full-time network personnel and Progent's extensive team of IT support specialists. Working as a seamless extension of your full-time Help Desk, Progent's shared Help Desk program is a joint support alternative based on by the industry's leading group professional services (PSA) tool for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite IT services for businesses across the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Bakersfield, California Businesses
Progent's seasoned roster of certified engineers can provide Bakersfield, California organizations a broad range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Bakersfield, California Companies
To learn more details about Progent's short-term staffing services for Bakersfield, California businesses, call 800-993-9400 or visit Contact Progent.