For small companies located in Bakersfield California, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to handle high-level security design and business continuity planning.
Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of information system problems quickly. This lowers direct expenses because solutions require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves additionally in indirect costs by reducing or avoiding network outages and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. In contrast to many remote service companies, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast fixes somehow turn into big bills. Progent's skill at dealing with technical issues quickly results in your company conserving money.
Progent's Online Support Technologies
Over time, Progent has developed a collection of optimized tools and proven processes that promote the highest level of effectiveness for online technical support and repair for small business IT networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your environment remotely without violating network security.
Progent's powerful customer support database system stores thorough documentation describing the service that Progent's clients have received. Progent's staff consultants have access to the history of support rendered to each client by every engineer. This database of problems and fixes is organized as a quickly exploitable proprietary knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available additional massive support databases and allow fast access to vendors' internal support staff so Progent's remote service specialists can arrive at the most efficient solutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Bakersfield California or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's remote network support engineers offer certified skills in a comprehensive array of disciplines. This wide range of technical skills enables Progent's engineers to resolve virtually any problem that may crop up in a small business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.
To help customers with multi-operating system networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services Offered by Progent to small businesses in Bakersfield include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad range of information technology including network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from legacy systems to current Windows or Linux environments. Progent's team-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking consultants, and indicates an individual's technical skills at the master level. Cisco qualified CCIEs know how to deal with even the most complex challenges associated with network infrastructure planning, deployment, maintenance, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise allows them to solve even the most intractable problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with identical tasks that a CCIE can dispose of in minutes.
Few consulting providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get immediate support for serious network issues that are lowering worker productivity but are beyond the scope of your local network maintenance resources. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of state-of-the-art on-line support technology to provide quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support professionals offer computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop consulting and support services such as Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM and CISSP security engineers offer a variety of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to recuperate rapidly after a serious penetration. Security consulting services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; configuring firewalls; establishing secure architectures for remote and mobile access; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for contract projects that small companies frequently request. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Bakersfield California Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who lack the budget to support an internal Help Desk but who require quick response from an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or enhancing Help Desk software to handle the particular requirements of your company, or adding occasional phone support personnel to reinforce your in-house Help Desk group during unusually busy scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Call Center team of experienced network experts gives your workers in Bakersfield California fast assistance from an effective technical support group with years of background providing telephone-based help and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a key contributor to company efficiency, and Progent's target is to solve rather than merely annotate IT problems.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team provides online advanced engineering expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. For additional information on Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic facets of Mac computing by delivering remote consulting support and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio/video or building an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Bakersfield California remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your computer maintenance is proactive rather than reactive. By exposing potential issues before they cause crashes, system monitoring can ward off disruptive and costly network crises. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley