For small companies in Bakersfield California, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value because they have the practical background and the advanced tools to solve most network problems quickly. Efficient support reduces direct costs because solutions take up a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where quick solutions manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly results in your company conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a set of optimized tools and field-tested processes which promote the highest degree of efficiency for remote consulting and troubleshooting for small business information systems. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to communicate with your company's computer system without compromising system security.
Progent's sophisticated service database application maintains comprehensive documentation for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of all help provided to every Progent customer by any Progent consultant. This database of anomalies and repairs is stored as an easily searchable internal database that enables Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft permit access to other extensive technical databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to come up with optimal solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Bakersfield California or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's remote technical support engineers offer credentials in a comprehensive set of products and technologies. This broad range of IT skills permits Progent's consultants to resolve virtually any emergency likely to occur in a small business network. Certificates earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help companies with mixed-operating system environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote support provided by Progent to clients in Bakersfield include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide array of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and validates an individual's technical skills at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable problems associated with network infrastructure planning, installation, administration, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent value since their depth of experience enables them to find solutions for even the most intractable problems rapidly. In many cases, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs available to help small and medium sized companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can get timely assistance for complex network infrastructure problems that are lowering worker efficiency but are outside the scope of your regular network support group or consultant. Progent's Cisco CCIE support experts can connect to your network via sophisticated on-line troubleshooting tools to provide fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server management and Office Communications Server upgrade, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of remote desktop support and troubleshooting services such as Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISM and CISSP network security consultants offer a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist you to recuperate rapidly following a serious breach. Security services available from Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; installing firewalls; building secure techniques for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses frequently need. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on schedule. Progent's special online engineering services include:
How Your Bakersfield California Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller businesses who lack the budget to build and maintain an in-house Call Center but who require fast communication with a reliable Call Center with professional phone support plus the available expertise to escalate complex problems to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or improving your current organization, identifying or modifying Help Desk Call Center software products to meet the special needs of your company, or adding occasional phone support personnel to supplement your existing Call Center group to deal with high-demand events such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology experts provides your clients in Bakersfield California rapid access to an efficient support group with years of background delivering phone consulting and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a major enabler of business success, and Progent's aim is to solve instead of merely annotate IT problems.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based professional consulting support and training in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Word, and MS Excel. To find out more concerning Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac experts can support the imaginative aspect of Mac computing by offering remote help services and education in imaging, sound, and motion video. Progent's consultants offer help in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio/video or integrating an audio/video production studio.
Remote Network Monitoring Services
Progent offers companies in Bakersfield California online network monitoring services centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so your IT support is proactive and automated. By anticipating possible trouble spots before they result in full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that incorporate multiple operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley