For small and midsize companies in Bakersfield California, Progent provides support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the real-world background and the advanced tools to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions require fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for remote support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate scenarios where speedy. minor fixes somehow end up as major bills. Progent's skill at handling problems quickly results in your business spending less money.
Progent's Remote Support Tools
Over time, Progent has developed an array of optimized technologies and field-proven processes that allow the maximum degree of effectiveness for online help and troubleshooting for small business IT networks. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the consultants of Progent's remote service group to link to your system remotely without breaching system security.
Progent's powerful technical support database application maintains comprehensive records describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support provided to every Progent customer by any Progent engineer. This archive of issues and repairs is organized as an easily accessible proprietary database that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft permit access to other extensive technical support databases and allow quick response from vendors' internal engineering staff with the result that Progent's remote service experts can find optimal solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Bakersfield California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's online consulting engineers offer credentials in an extensive array of technologies. This broad scope of capability permits Progent's consultants to handle virtually any problem likely to take place in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.
To support businesses with multi-platform environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services Offered by Progent to clients in Bakersfield include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's group-based approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for analyzing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve even the most intractable problems surrounding network planning, deployment, administration, protection, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or locating program patches. CCIEs offer excellent value since their depth of experience permits them to solve even the most difficult problems quickly. In common instances, less experienced service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide fast phone contact with a Cisco CCIE so you can receive immediate help for serious network issues that are crippling worker productivity but are beyond the experience of your local network service personnel. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of the latest on-line troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN solutions.
Authorized Windows Support
Progent's Microsoft-certified remote support professionals can provide computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote desktop consulting and support services such as Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP security engineers can provide a variety of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help you to clean up quickly following a serious breach. Security solutions available from Progent include: thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; protecting your email system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine physical resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small businesses frequently request. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Bakersfield California Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk services are well suited for smaller companies who don't have the resources to create an in-house Help Desk Call Center but who require fast communication with an efficient Call Center with professional telephone support as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk software products to handle the particular demands of your corporation, or providing occasional phone support staff to supplement your existing Help Desk Call Center group to handle high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran network experts gives your clients in Bakersfield California rapid communication with a large technical support resource with extensive experience delivering phone help and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a solid driver of company performance, and Progent's policy is to solve rather than just track network problems.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. To learn more information about Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the imaginative elements of Mac environments by offering phone-based consulting support and training in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Bakersfield California online computer system monitoring support centered around MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your IT support is proactive rather than reactive. By spotting emerging issues before they cause network outages, automated monitoring can ward off inconvenient and expensive service breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate multiple OS platforms.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley