For small companies located in Bakersfield California, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP-accredited security consultants to help with advanced security design and business continuity planning.
Progent's online support engineers represent excellent value because they are equipped with the real-world background and the advanced tools to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves even more in indirect costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you actually get. Unlike many online service firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast repairs somehow end up as big tabs. Progent's penchant for solving technical issues efficiently translates into your business saving money.
Progent's Online Support Technologies
Over time, Progent has refined an array of customized technologies and field-proven methodologies which allow the maximum level of effectiveness for online help and troubleshooting for small business computer systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to link to your system remotely without breaching corporate security.
Progent's advanced customer support database application stores thorough records describing the service that Progent's customers have been provided. Progent's team service personnel have access to the records of support delivered to each Progent customer by any consultant. This history of problems and resolutions is structured as an easily exploitable internal knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with the best resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Bakersfield California or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's online technical support professionals have certified skills in an extensive array of products and technologies. This broad range of capability permits Progent's engineers to manage practically any emergency likely to occur in a small business network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.
To help customers with mixed-platform networks, Progent also offers the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based support Offered by Progent to customers in Bakersfield include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide spectrum of computer technology such as network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and easy management, and migration from legacy applications to current MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and indicates a consultant's technical skills at the master level. CCIEs can handle even the most complex challenges surrounding network planning, integration, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs are an exceptional cost-effectiveness since their broad expertise enables them to fix the most complex problems quickly. In typical cases, less qualified engineers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few support organizations make CCIEs available to assist small and mid-size businesses. Progent offers fast phone access to a Cisco authorized CCIE so you can receive urgent support for complex network infrastructure issues that are impacting worker productivity but are outside the scope of your regular IT maintenance resources. Progent's Cisco CCIE consultants can connect to your network using advanced remote support tools in order to provide efficient, secure, and economical analysis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals can deliver computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support and troubleshooting services including Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly following a damaging penetration. Security services offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of world-class remote consulting experts for contract projects that small companies frequently need. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Bakersfield California Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk support alternatives for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who lack the resources to build and maintain an in-house Help Desk but who require quick access to a reliable Help Desk Call Center with professional telephone assistance plus the available expertise to escalate complex problems to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can support you in building an efficient new Call Center or improving your current organization, selecting or modifying Help Desk Call Center application software to meet the special needs of your corporation, or adding temporary phone support staff to supplement your in-house Call Center team to handle unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of veteran network consultants gives your computer users in Bakersfield California immediate assistance from an effective support group with substantial background providing phone consulting and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a key enabler of business efficiency, and Progent's aim is to fix and not just report network issues.
Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Group can supply online and in-depth consulting expertise and education in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including CRM, MS Office Project, MS Word, and MS Office Excel. To learn more on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the imaginative elements of Mac computing by providing remote consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio or video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Bakersfield California remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so that your network support is proactive and automated. By spotting potential trouble spots before they result in network outages, remote monitoring can ward off inconvenient and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks based on multiple OS platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley