For small companies located in Bakersfield or anywhere in California, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and business continuity planning.
Progent's online technical support services represent excellent value because they have the real-world background and the advanced tools to resolve most information system issues quickly. This reduces immediate expenses because service calls take up fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves even more in indirect expenses by minimizing or eliminating network outages and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you pay just for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where quick solutions somehow turn into big invoices. Progent's skill at disposing of problems efficiently results in your business conserving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed an arsenal of customized technologies and field-tested methodologies that promote the highest degree of efficiency for remote engineering help and repair for small company information systems. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your network remotely without compromising network security.
Progent's sophisticated service reporting system keeps comprehensive histories of all support that Progent's customers have received. Progent's authorized consultants have access to the details of support delivered to each Progent customer by every consultant. This history of anomalies and responses is organized as a conveniently searchable support database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick response from vendors' in-house support staff so Progent's online consulting experts can find the most efficient solutions promptly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Bakersfield or anywhere in California or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's phone-based consulting engineers offer advanced credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's consultants to tackle virtually any crisis that may crop up in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To help clients with multi-OS networks, Progent also offers the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical services provided by Progent to small businesses in Bakersfield and anywhere in the state of California include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy management, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to deal with the most complex problems encountered in network design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide exceptional value because their broad experience enables them to resolve even the most intractable problems rapidly. In many cases, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone access to a CCIE so you can receive timely assistance for serious network problems that are impacting business efficiency but are outside the experience of your regular IT service resources. Progent's CCIE support experts can tie into your environment via sophisticated remote support tools to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.
Authorized Windows Expertise
Progent's Microsoft-expert online service experts can deliver computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help your company with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2019 design and integration,
Skype for Business planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of online desktop services including Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM and CISSP security engineers can provide a range of system protection services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your business to clean up rapidly after a serious penetration. Security consulting services available from Progent include: in depth network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting professionals for contract projects that small businesses often need. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk services are designed for smaller companies who lack the budget to build and maintain an internal Help Desk Call Center but who require quick communication with an effective Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting support can assist you in creating an efficient new Call Center or enhancing your current organization, evaluating or enhancing Help Desk Call Center software to meet the unique requirements of your company, or adding occasional online personnel to work with your existing Call Center team during demanding situations like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants offers your workers in Bakersfield or anywhere in the state of California fast contact with a dependable network service group with years of background offering phone support and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a major driver of company productivity, and Progent's goal is to solve and not simply record network issues.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply online professional engineering support and education in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Word, and MS Office Excel. To find out additional information concerning Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the artistic components of Mac environments by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants offer assistance in a large selection of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Bakersfield, or anywhere in the state of California, online network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your IT maintenance is proactive and automated. By detecting emerging problems before they expand into downtime, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate multiple operating systems.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.