For small companies located in Bakersfield or anywhere in the state of California, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's online technical support services offer excellent value because they have the real-world background and the sophisticated technology to resolve the majority of information system problems quickly. This lowers direct expenses since solutions require fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote help is structured to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where fast repairs manage to end up as major bills. Progent's skill at handling technical issues quickly results in your business spending less money.
Progent's Remote Service Tools
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes that allow the highest degree of efficiency for remote technical support and repair for small and midsize company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's remote service group to access your company's system remotely without breaching system security.
Progent's highly evolved customer support database system stores thorough histories of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services rendered to each customer by every Progent consultant. This database of problems and resolutions is structured as a readily accessible support knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can determine the best resolutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Bakersfield or anywhere in California or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online technical support professionals offer credentials in an extensive set of technologies. This wide range of technical skills enables Progent's engineers to resolve virtually any emergency that may crop up in a small business information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help companies with mixed-platform environments, Progent also provides the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to clients in Bakersfield and anywhere in the state of California include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and certifies an individual's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with even the most difficult problems associated with network infrastructure design, installation, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs are an excellent value because their deep expertise permits them to solve the most difficult problems quickly. In typical cases, less qualified service providers can wrestle for many hours or even days with identical problems that a CCIE can resolve in a few minutes.
Few service providers make CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco CCIE so you can get urgent help for complex network infrastructure problems that are impacting business productivity but are not within the experience of your ordinary computer maintenance personnel. Progent's Cisco CCIE engineers can connect to your computer system by means of the latest remote support technology to provide quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading family of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified Windows Experts
Progent's Microsoft-premier online support experts can provide computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of online PC desktop support such as Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP and ISSAP security engineers offer a variety of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or assist you to recuperate quickly after a damaging breach. Security solutions available from Progent cover thorough security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; integrating firewalls; building safe mechanisms for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class online consulting experts for contract projects that small companies often need. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on time. Progent's special online consulting solutions include:
How Your Bakersfield Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Call Center support alternatives for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who don't have the resources to build and maintain an internal Help Desk but who need fast communication with an efficient Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is intended for larger businesses and operates as a transparent reinforcement of your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as an escalation option for the toughest network challenges, or be available in those instances when your regular support engineers are overwhelmed.
Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or revamping your existing one, identifying or modifying Help Desk Call Center software products to meet the particular requirements of your business, or providing temporary online staff to work with your existing Call Center resources during unusually busy situations such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced network consultants gives your computer users in Bakersfield or anywhere in the state of California immediate communication with a reliable technical support group with extensive background providing telephone-based help and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's policy is to resolve rather than just report IT problems.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team can supply phone-based professional engineering expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To find out more information on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the creative facets of Apple Mac environments by providing phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Bakersfield, or anywhere in the state of California, online computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so that your network maintenance is proactive and automated. By anticipating looming trouble spots before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a variety of operating systems.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.