UNIX and Linux Phone-based Technical Support for

For small businesses in Bakersfield or anywhere in California, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network problems rapidly. This reduces direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization saves even more in indirect expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives.

Progent's billing policy for remote support is structured to maximize the impact of your network support investment. Progent bills by the minute for phone assistance, so you are billed just for the support that you actually get. In contrast to typical remote support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor fixes manage to end up as major invoices. Progent's penchant for handling technical issues efficiently results in your company conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes which allow the maximum degree of efficiency for remote technical support and repair for small business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to access your system remotely without violating network security.

Progent's advanced service database application keeps thorough documentation describing all support that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services rendered to every customer by any engineer. This history of issues and responses is organized as a conveniently accessible support knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting specialists can arrive at the most efficient resolutions in the least time.

Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Bakersfield or anywhere in California or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's phone-based technical service professionals possess advanced credentials in a comprehensive set of technologies. This wide range of IT skills permits Progent's consultants to tackle practically any problem that may take place in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.

To help customers with multi-OS environments, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Online support services Offered by Progent to small businesses in Bakersfield and anywhere in the state of California include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of information technology such as system architecture, messaging systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX and Linux consultants can provide emergency online help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can handle even the most intractable problems associated with network infrastructure design, integration, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent value because their deep experience permits them to find solutions for the most complex problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes. Few service firms make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so you can get timely help for complex network problems that are lowering worker efficiency but are beyond the scope of your ordinary network service personnel. Progent's CCIE engineers can tie into your network using sophisticated remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-certified remote support experts can provide computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration expertise, SharePoint Server 2019 design and configuration, Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials cloud integration.

  Progent also can deliver a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.

• CISM and CISSP Premier System Security Engineers
  Progent's qualified CISSP and ISSAP security consultants can provide a variety of system protection services that can enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly after a serious penetration. Security solutions available from Progent include: thorough security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote support to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.

• Help Desk Expertise
  Progent's Help Desk service offerings for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are well suited for small companies who lack the budget to support an internal Help Desk but who require quick access to a reliable Help Desk with proficient telephone support as well as the available expertise to escalate complex problems to high-level engineers.

  Progent’s shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Help Desk application software to handle the particular demands of your company, or providing occasional phone support personnel to supplement your in-house Call Center team to handle demanding events such as software transitions, mass updates, or rolling out new applications.

  Progent's Call Center team of veteran information technology professionals gives your computer users in Bakersfield or anywhere in the state of California immediate access to an efficient support resource with years of experience offering phone support and online repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a major contributor to business performance, and Progent's intent is to resolve and not merely report network issues.

• Business Applications Services: Training, Customization, and Integration
  Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft business applications including CRM, Office Project, Office Word, and Excel. To find out more concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Mac professionals can support the imaginative components of Mac systems by providing remote consulting services and training in imaging, sound, and video. Progent's support professionals can provide help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.

  Online Network and Server Monitoring Services
  Progent can provide companies in Bakersfield, or anywhere in the state of California, online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By spotting looming issues before they result in network outages, system monitoring can avoid disruptive and costly service failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that support a combination of platforms.