For small and midsize businesses in Bakersfield California, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support services represent excellent value because they are equipped with the practical background and the advanced tools to resolve the majority of network problems quickly. Efficient support lowers immediate costs because service calls take up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits even more in incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. In contrast to typical remote service firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor repairs manage to end up as major invoices. Progent's penchant for disposing of problems efficiently results in your business saving cash.
Progent's Online Support Technologies
Over the years, Progent has refined a collection of customized tools and field-proven processes that allow the highest degree of efficiency for remote help and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's remote service group to communicate with your company's system without compromising system security.
Progent's proprietary technical support database system keeps extensive histories of the service that Progent's clients have received. Progent's team engineers have access to the specifics of support rendered to every Progent customer by every Progent engineer. This database of problems and repairs is organized as a conveniently searchable support database that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote service experts are able to arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Bakersfield California or to find out additional information about Progent's online support options, call Progent at
Remote Support Services Provided by Progent
Progent's remote consulting engineers possess certified skills in an extensive array of disciplines. This wide range of technical skills allows Progent's engineers to manage practically any emergency that may occur in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To support companies with mixed-OS environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services provided by Progent to customers in Bakersfield include:
Progent's UNIX/Linux consultants can offer urgent remote help for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Progent in addition can deliver a full array of online PC desktop services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an efficient new Call Center or enhancing your established one, evaluating or enhancing Help Desk software to meet the unique needs of your corporation, or providing occasional phone support personnel to supplement your in-house Call Center group during high-demand events such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned network experts offers your computer users in Bakersfield California quick contact with a reliable support group with substantial background providing phone help and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a major driver of company efficiency, and Progent's target is to resolve instead of merely track IT problems.
Progent's Apple Mac experts can promote the creative elements of Macintosh computing by delivering phone-based consulting support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Bakersfield California remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your network support is proactive and automated. By uncovering potential problems before they evolve into network outages, proactive monitoring can avoid disruptive and costly service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that support a mix of operating systems.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
City | Address | Phone | Link |
Bakersfield | 2005 EYE Street, Suite #6 Bakersfield, CA 93301 United States |
(661) 855-4155 | Bakersfield Network Support Services |
Fresno | 1444 Fulton Street Fresno, CA 93721 United States |
(559) 878-5500 | Fresno Network Support Services |