UNIX and Linux Phone-based Support Services for

For small companies located in Bakersfield California, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's remote technical support services offer exceptional value because they have the practical background and the advanced tools to resolve most network problems quickly. Efficient support reduces direct expenses because service calls take up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves even more with indirect expenses by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike many remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where quick repairs somehow turn into major invoices. Progent's skill at handling problems quickly results in your company spending less cash.

Progent's Online Support Technologies
Through years of experience, Progent has refined a set of customized technologies and field-proven processes which permit the highest level of effectiveness for remote consulting and troubleshooting for small business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's remote service group to interface to your company's system without violating corporate security.

Progent's highly evolved technical support database application stores thorough documentation describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to each Progent customer by every Progent consultant. This database of issues and responses is organized as a conveniently retrievable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow quick response from vendors' in-house product engineers with the result that Progent's online service experts are able to arrive at the best solutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Bakersfield California or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Remote Network Support Services Provided by Progent
Progent's phone-based network support experts possess certified skills in a comprehensive set of technologies. This broad range of IT skills permits Progent's engineers to tackle almost any crisis likely to take place in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to companies with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.

Phone-based technical services provided by Progent to customers in Bakersfield include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a wide spectrum of information technology including network architecture, email solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX and Linux consultants can offer urgent online help for troubleshooting problems affecting UNIX/Linux networks based on leading versions of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco CCIE credential is the top recognition for networking engineers, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs know how to resolve the most difficult issues occurring in network infrastructure design, integration, administration, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. CCIEs offer excellent cost-effectiveness because their broad experience allows them to solve even the most difficult problems quickly. In common cases, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can resolve in a few minutes. Few consulting firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco CCIE so your company can receive urgent help for complex network infrastructure problems that are hurting worker productivity but are not within the comfort zone of your local computer maintenance providers. Progent's Cisco CCIE support experts can connect to your network using state-of-the-art on-line support technology in order to perform fast, secure, and economical analysis and repair. Progent's CCIEs offer assistance with all of Cisco's top-selling selection of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.

• Certified Microsoft Windows Experts
  Progent's Microsoft-premier remote support experts offer computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

  Progent in addition offers a broad range of online desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

• CISM and CISSP Premier System Security Consultants
  Progent's certified CISM and CISSP security engineers offer a range of security services that can bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist your business to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile access; guarding your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote consulting services to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.

• Call Center Expertise
  Progent's Call Center programs for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center support services are intended for smaller businesses who don't have the money or time to build and maintain an in-house Help Desk but who want fast response from an efficient Call Center with professional telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.

  Progent’s Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or improving your established organization, evaluating or modifying Help Desk software to address the special requirements of your business, or providing temporary phone support personnel to work with your in-house Help Desk Call Center resources during unusually busy scenarios such as software transitions, mass updates, or installing new applications.

  Progent's Call Center staff of experienced information technology experts offers your computer users in Bakersfield California fast communication with a large technical support group with years of experience providing phone help and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to business performance, and Progent's target is to resolve and not just document technical issues.

• Business Applications Support: Education, Custom Programming, and Troubleshooting
  Progent's Applications Consulting Team provides remote advanced engineering expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Office Project, Word, and MS Excel. For more information concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Mac consultants can promote the creative facets of Apple Mac computing by delivering phone-based consulting services and training in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or setting up an audio/video production facility.

  Online Network and Server Monitoring Services
  Progent can provide companies in Bakersfield California remote computer system monitoring services powered by MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they grow into full-scale emergencies, proactive monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by multiple OS platforms.

Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.