For small and midsize businesses in Bakersfield California, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support services represent excellent value because they are equipped with the practical background and the advanced tools to resolve the majority of network problems quickly. Efficient support lowers immediate costs because service calls take up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits even more in incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. In contrast to typical remote service firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor repairs manage to end up as major invoices. Progent's penchant for disposing of problems efficiently results in your business saving cash.
Progent's Online Support Technologies
Over the years, Progent has refined a collection of customized tools and field-proven processes that allow the highest degree of efficiency for remote help and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's remote service group to communicate with your company's system without compromising system security.
Progent's proprietary technical support database system keeps extensive histories of the service that Progent's clients have received. Progent's team engineers have access to the specifics of support rendered to every Progent customer by every Progent engineer. This database of problems and repairs is organized as a conveniently searchable support database that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote service experts are able to arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Bakersfield California or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's remote consulting engineers possess certified skills in an extensive array of disciplines. This wide range of technical skills allows Progent's engineers to manage practically any emergency that may occur in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To support companies with mixed-OS environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services provided by Progent to customers in Bakersfield include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide array of information technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent remote help for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking professionals, and validates a consultant's network technology skills at the expert level. CCIEs can deal with even the most difficult challenges encountered in network design, deployment, management, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs provide excellent value because their depth of experience permits them to solve the most difficult problems rapidly. In common instances, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few support organizations make CCIEs available to help small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get timely help for severe network infrastructure problems that are crippling worker efficiency but are beyond the scope of your ordinary computer maintenance personnel. Progent's Cisco CCIE support experts can tie into your network using the latest on-line support technology in order to perform fast, secure, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.
Authorized Windows Expertise
Progent's Microsoft-premier online support engineers offer computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of online PC desktop services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISM and CISSP security engineers can provide a variety of security services to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to clean up quickly after a serious penetration. Security support services available from Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; installing firewalls; establishing secure techniques for remote and mobile connectivity; guarding your messaging system from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine physical resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to execute major initiatives within budget and on time. Progent's special online engineering services include:
How Your Bakersfield California Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center services are intended for smaller organizations who lack the resources to create an internal Call Center but who want quick access to a dependable Call Center with professional telephone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an efficient new Call Center or enhancing your established one, evaluating or enhancing Help Desk software to meet the unique needs of your corporation, or providing occasional phone support personnel to supplement your in-house Call Center group during high-demand events such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned network experts offers your computer users in Bakersfield California quick contact with a reliable support group with substantial background providing phone help and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a major driver of company efficiency, and Progent's target is to resolve instead of merely track IT problems.
Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team can supply phone-based professional consulting expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, Word, and Microsoft Excel. For more about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the creative elements of Macintosh computing by delivering phone-based consulting support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Bakersfield California remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your network support is proactive and automated. By uncovering potential problems before they evolve into network outages, proactive monitoring can avoid disruptive and costly service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that support a mix of operating systems.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley