For small and midsize businesses in Bakersfield or anywhere in California, Progent provides technical support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online technical support services represent exceptional value because they are equipped with the practical background and the sophisticated technology to solve most information system problems quickly. This lowers immediate costs since solutions require fewer billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company saves even more in indirect costs by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for online support is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with situations where fast repairs manage to end up as big tabs. Progent's penchant for disposing of problems quickly translates into your company spending less cash.
Progent's Online Service Technologies
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies which promote the maximum degree of efficiency for online consulting and troubleshooting for small and midsize company IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the consultants of Progent's online support team to link to your company's computer system remotely without violating system security.
Progent's powerful service database application stores comprehensive records describing all service that Progent's clients have been provided. Progent's team service personnel have access to the details of assistance delivered to each client by any engineer. This history of problems and repairs is stored as a conveniently retrievable support database that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available additional massive technical support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service specialists can come up with optimal solutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Bakersfield or anywhere in California or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's phone-based consulting engineers possess certified skills in an extensive set of technologies. This broad range of technical skills enables Progent's consultants to resolve almost any crisis that may occur in a small business network. Certifications held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with mixed-OS environments, Progent also offers the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based technical support services provided by Progent to customers in Bakersfield and throughout the state of California include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad range of computer technology such as system architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency online help for analyzing problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and indicates a person's networking skills at the expert level. Cisco CCIEs know how to handle even the most complex challenges surrounding network design, deployment, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to resolve even the most complex problems quickly. In common cases, less seasoned engineers can struggle for hours or days with identical tasks that a CCIE can resolve in minutes.
Few support organizations make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get immediate assistance for complex network problems that are crippling worker productivity but are outside the scope of your local IT service personnel. Progent's Cisco CCIE support experts can tie into your environment using the latest remote troubleshooting technology to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of remote PC desktop support such as Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of security services that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your business to clean up quickly after a serious breach. Security services available from Progent include: thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; integrating firewalls; building secure techniques for off-site and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small businesses frequently need. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Bakersfield Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center support alternatives for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are intended for smaller companies who don't have the money or time to create an internal Help Desk but who require quick access to a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software to handle the unique needs of your corporation, or adding temporary online personnel to work with your in-house Call Center team during high-demand scenarios like software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of veteran network professionals gives your clients in Bakersfield or anywhere in the state of California instant assistance from a large support group with substantial experience delivering phone help and online repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a significant enabler of business success, and Progent's intent is to fix rather than just record IT problems.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts staff offers phone-based professional engineering expertise and training in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To read more concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the artistic aspect of Mac computing by delivering phone-based consulting support and training in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio or video or putting together an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Bakersfield, or anywhere in the state of California, remote computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent for your business so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they cause downtime, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate multiple operating systems.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley