For small companies located in Bakersfield California, Progent offers support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world background and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions take up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike typical remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for handling technical issues quickly results in your business saving money.
Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes which permit the maximum degree of effectiveness for remote help and repair for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to communicate with your company's environment without compromising system security.
Progent's advanced customer support reporting system keeps extensive histories for all service that Progent's customers have received. Progent's team consultants have the benefit of the history of all help rendered to every client by any engineer. This history of trouble tickets and repairs is stored as a readily searchable proprietary database that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft permit access to additional vast technical support databases and allow quick access to vendors' internal engineering staff so Progent's remote consulting specialists are able to arrive at the best resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Bakersfield California or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based network support experts have advanced credentials in an extensive array of products and technologies. This broad range of IT skills enables Progent's engineers to resolve almost any crisis likely to take place in a small business information system. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support companies with multi-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services provided by Progent to clients in Bakersfield include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad array of information technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from older applications to the latest MS Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help for diagnosing problems within UNIX/Linux networks based on leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and certifies an individual's networking skills at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable challenges associated with network planning, integration, maintenance, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise enables them to resolve even the most intractable problems rapidly. In many cases, less qualified service providers can struggle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco CCIE so you can receive timely help for complex network infrastructure issues that are lowering worker productivity but are beyond the scope of your ordinary IT service providers. Progent's CCIE support experts can tie into your network using sophisticated on-line troubleshooting tools in order to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote service experts can provide network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of remote PC desktop consulting and support services including Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP network security engineers offer a variety of security services that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recuperate quickly after a damaging penetration. Security support services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm assaults; configuring firewalls; designing secure techniques for remote and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize local resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies frequently request. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Bakersfield California Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Call Center support alternatives for small and midsize organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are ideal for small businesses who lack the resources to build and maintain an internal Call Center but who require quick response from a reliable Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or improving your existing one, identifying or customizing Help Desk application software to meet the unique requirements of your business, or adding temporary online personnel to reinforce your internal Help Desk Call Center resources during demanding scenarios like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology experts offers your clients in Bakersfield California immediate assistance from an effective support group with substantial experience offering telephone-based support and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a major contributor to business performance, and Progent's aim is to fix and not just track network problems.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides online and in-depth consulting support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Project, MS Word, and MS Excel. To read more on Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the imaginative components of Apple Mac environments by offering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Bakersfield California remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so that your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into full-scale emergencies, remote monitoring can minimize inconvenient and expensive network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on a mix of platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley