For small and midsize companies located in Bakersfield California, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online support services offer excellent leverage because they have the practical background and the sophisticated technology to resolve the majority of network problems quickly. This lowers immediate costs because solutions require fewer billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization saves even more in incidental costs by reducing or avoiding system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for remote support is designed to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions somehow end up as large tabs. Progent's penchant for solving problems quickly translates into your company saving cash.
Progent's Online Service Technologies
Over the years, Progent has refined an array of customized tools and proven processes that promote the highest degree of efficiency for online engineering help and repair for small business IT systems. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's Technical Response Center to link to your company's network remotely without compromising network security.
Progent's advanced customer support reporting application maintains thorough histories describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of support delivered to each customer by any engineer. This database of anomalies and resolutions is structured as an easily searchable proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft permit access to additional extensive technical support databases and permit priority response from vendors' internal support staff with the result that Progent's remote consulting experts are able to determine optimal solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Bakersfield California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's remote technical support experts possess credentials in an extensive set of products and technologies. This breadth of IT skills permits Progent's consultants to address almost any emergency that may take place in a small or midsize company information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To help businesses with mixed-platform networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical services provided by Progent to clients in Bakersfield include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide range of information technology including network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and indicates a person's networking skills at the master level. Cisco CCIEs can deal with the most difficult challenges encountered in network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software patches. CCIEs provide exceptional value because their broad expertise allows them to solve the most complex problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide fast phone access to a CCIE so you can get immediate help for serious network issues that are impacting business efficiency but are not within the scope of your local computer support resources. Progent's CCIE support experts can connect to your environment via the latest on-line troubleshooting technology in order to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers can provide network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISM and CISSP security consultants offer a variety of system protection services to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to clean up rapidly following a damaging penetration. Security services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; integrating firewalls; building safe techniques for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses frequently need. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Bakersfield California Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center support services are designed for smaller companies who don't have the money or time to support an in-house Call Center but who require fast response from an effective Call Center with proficient phone support plus the available expertise to escalate the most challenging tasks to high-level engineers.
Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk or enhancing your existing organization, evaluating or customizing Call Center software products to handle the particular requirements of your company, or adding occasional phone support staff to reinforce your existing Help Desk Call Center resources to deal with high-demand scenarios like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network experts gives your customers in Bakersfield California rapid assistance from a reliable technical support group with substantial experience offering phone help and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a significant enabler of business performance, and Progent's goal is to resolve and not merely report IT problems.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides remote professional consulting expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. For more on Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the imaginative components of Mac systems by providing phone-based consulting services and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio/video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Bakersfield California remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your network support is proactive and automated. By detecting looming trouble spots before they cause network outages, automated monitoring can ward off inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support a combination of operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley