For small companies located in Bakersfield California, Progent offers support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world background and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions take up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike typical remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for handling technical issues quickly results in your business saving money.
Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes which permit the maximum degree of effectiveness for remote help and repair for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to communicate with your company's environment without compromising system security.
Progent's advanced customer support reporting system keeps extensive histories for all service that Progent's customers have received. Progent's team consultants have the benefit of the history of all help rendered to every client by any engineer. This history of trouble tickets and repairs is stored as a readily searchable proprietary database that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft permit access to additional vast technical support databases and allow quick access to vendors' internal engineering staff so Progent's remote consulting specialists are able to arrive at the best resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Bakersfield California or to find out more about Progent's phone support options, call Progent at
Remote Technical Support Services Offered Progent
Progent's phone-based network support experts have advanced credentials in an extensive array of products and technologies. This broad range of IT skills enables Progent's engineers to resolve almost any crisis likely to take place in a small business information system. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support companies with multi-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services provided by Progent to clients in Bakersfield include:
Progent's UNIX and Linux consultants can offer emergency phone-based help for diagnosing problems within UNIX/Linux networks based on leading derivatives of UNIX such as:
Progent in addition can deliver a wide range of remote PC desktop consulting and support services including Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or improving your existing one, identifying or customizing Help Desk application software to meet the unique requirements of your business, or adding temporary online personnel to reinforce your internal Help Desk Call Center resources during demanding scenarios like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology experts offers your clients in Bakersfield California immediate assistance from an effective support group with substantial experience offering telephone-based support and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a major contributor to business performance, and Progent's aim is to fix and not just track network problems.
Progent's Apple Mac experts can nurture the imaginative components of Apple Mac environments by offering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Bakersfield California remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so that your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into full-scale emergencies, remote monitoring can minimize inconvenient and expensive network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on a mix of platforms.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
City | Address | Phone | Link |
Bakersfield | 2005 EYE Street, Suite #6 Bakersfield, CA 93301 United States |
(661) 855-4155 | Bakersfield Network Support Services |
Fresno | 1444 Fulton Street Fresno, CA 93721 United States |
(559) 878-5500 | Fresno Network Support Services |