For small companies located in Bakersfield California, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to handle high-level security design and business continuity planning.
Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of information system problems quickly. This lowers direct expenses because solutions require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves additionally in indirect costs by reducing or avoiding network outages and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. In contrast to many remote service companies, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast fixes somehow turn into big bills. Progent's skill at dealing with technical issues quickly results in your company conserving money.
Progent's Online Support Technologies
Over time, Progent has developed a collection of optimized tools and proven processes that promote the highest level of effectiveness for online technical support and repair for small business IT networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your environment remotely without violating network security.
Progent's powerful customer support database system stores thorough documentation describing the service that Progent's clients have received. Progent's staff consultants have access to the history of support rendered to each client by every engineer. This database of problems and fixes is organized as a quickly exploitable proprietary knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available additional massive support databases and allow fast access to vendors' internal support staff so Progent's remote service specialists can arrive at the most efficient solutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Bakersfield California or to learn more about Progent's phone support options, call Progent at
Online Technical Support Services Available from Progent
Progent's remote network support engineers offer certified skills in a comprehensive array of disciplines. This wide range of technical skills enables Progent's engineers to resolve virtually any problem that may crop up in a small business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.
To help customers with multi-operating system networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services Offered by Progent to small businesses in Bakersfield include:
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Progent also can deliver a full array of online desktop consulting and support services such as Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
Progent’s Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or enhancing Help Desk software to handle the particular requirements of your company, or adding occasional phone support personnel to reinforce your in-house Help Desk group during unusually busy scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Call Center team of experienced network experts gives your workers in Bakersfield California fast assistance from an effective technical support group with years of background providing telephone-based help and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a key contributor to company efficiency, and Progent's target is to solve rather than merely annotate IT problems.
Progent's Apple Mac consultants can support the artistic facets of Mac computing by delivering remote consulting support and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio/video or building an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Bakersfield California remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your computer maintenance is proactive rather than reactive. By exposing potential issues before they cause crashes, system monitoring can ward off disruptive and costly network crises. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a combination of OS platforms.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
City | Address | Phone | Link |
Bakersfield | 2005 EYE Street, Suite #6 Bakersfield, CA 93301 United States |
(661) 855-4155 | Bakersfield Network Support Services |
Fresno | 1444 Fulton Street Fresno, CA 93721 United States |
(559) 878-5500 | Fresno Network Support Services |