For small companies located in Bakersfield California, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISSP-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's online support services offer excellent leverage due to the fact that they have the real-world background and the advanced technology to solve the majority of information system issues quickly. This reduces direct expenses because solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. In contrast to many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid scenarios where fast fixes manage to turn into substantial invoices. Progent's penchant for dealing with problems quickly results in your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed an array of customized technologies and proven methodologies which permit the maximum level of effectiveness for remote technical support and repair for small and midsize business IT systems. Progent offers secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's remote service group to link to your system without violating network security.
Progent's proprietary customer support database application keeps detailed documentation describing all support that Progent's clients have been provided. Progent's authorized engineers have access to the records of all help rendered to every client by any consultant. This database of trouble tickets and solutions is stored as a quickly retrievable proprietary database that enables Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available additional extensive support databases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting experts are able to find optimal resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Bakersfield California or to learn more about Progent's phone support programs, call Progent at
Phone-based Technical Support Services Provided by Progent
Progent's phone-based network support professionals offer advanced credentials in an extensive set of disciplines. This breadth of capability allows Progent's engineers to resolve practically any crisis likely to take place in a small or midsize business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To support customers with mixed-OS networks, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to companies in Bakersfield include:
Progent's UNIX and Linux consultants can offer urgent remote help for analyzing problems within UNIX/Linux systems based on popular variants of UNIX including:
Progent in addition can deliver a broad array of online desktop support and troubleshooting services including Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an effective new Call Center or revamping your current organization, identifying or modifying Call Center software to address the special needs of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk resources to handle unusually busy events such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk team of veteran network professionals provides your workers in Bakersfield California immediate communication with a large network service resource with years of experience offering phone consulting and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's policy is to fix and not just annotate technical problems.
Progent's Apple Mac professionals can nurture the artistic facets of Macintosh computing by providing remote consulting support and training in imaging, sound, and motion video. Progent's consultants offer help in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Bakersfield California remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your computer maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into full-scale emergencies, system monitoring can minimize disruptive and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a mix of platforms.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
City | Address | Phone | Link |
Bakersfield | 2005 EYE Street, Suite #6 Bakersfield, CA 93301 United States |
(661) 855-4155 | Bakersfield Network Support Services |
Fresno | 1444 Fulton Street Fresno, CA 93721 United States |
(559) 878-5500 | Fresno Network Support Services |