For small companies in Bakersfield or anywhere in California, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISA and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's online technical support engineers represent excellent leverage because they have the practical background and the advanced tools to solve most information system issues rapidly. This lowers direct costs since solutions take up fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike many remote service organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from scenarios where speedy. minor repairs somehow end up as major invoices. Progent's skill at solving technical issues efficiently translates into your company spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has developed a collection of optimized technologies and field-proven processes that ensure the maximum degree of efficiency for remote help and troubleshooting for small and midsize business information networks. Progent provides safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's Technical Response Center to access your network remotely without violating corporate security.
Progent's proprietary technical support reporting system stores thorough records of all support that Progent's customers have received. Progent's team engineers have access to the specifics of services provided to every Progent client by any engineer. This archive of issues and repairs is organized as a conveniently retrievable support knowledge base that enables Progent's online technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Bakersfield or anywhere in California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online support engineers offer credentials in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to address practically any emergency that may crop up in a small company information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To help companies with multi-operating system networks, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services available from Progent to customers in Bakersfield and throughout the state of California include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide array of information technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance for resolving problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for network professionals, and certifies a person's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve the most complex issues associated with network design, deployment, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing workarounds or locating software updates. CCIEs offer excellent cost-effectiveness since their broad expertise permits them to resolve the most difficult problems rapidly. In many cases, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a CCIE so your company can receive timely support for complex network infrastructure issues that are impacting business productivity but are not within the experience of your ordinary IT maintenance resources. Progent's Cisco CCIE consultants can communicate with your computer system using advanced on-line troubleshooting tools to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Experts
Progent's Microsoft-premier remote support engineers offer network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help you with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of remote PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security services to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist you to recuperate quickly following a serious penetration. Security solutions available from Progent cover in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small businesses often need. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Bakersfield Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for small organizations who lack the resources to create an in-house Help Desk Call Center but who want fast response from an effective Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless reinforcement of your established Call Center team. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle complex computer system problems, or be available in hectic instances when your regular support engineers are overwhelmed.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or improving your established organization, identifying or enhancing Help Desk software to handle the particular requirements of your company, or providing temporary phone support staff to supplement your in-house Help Desk team during high-demand situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology consultants provides your computer users in Bakersfield or anywhere in the state of California immediate contact with an effective support resource with extensive experience delivering phone support and online troubleshooting for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk recognition as a key enabler of company performance, and Progent's target is to resolve rather than simply record IT problems.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group provides remote advanced engineering expertise and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including CRM, MS Project, MS Office Word, and MS Office Excel. To find out more information concerning Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the imaginative elements of Mac systems by offering remote help support and education in imaging, audio, and video. Progent's consultants offer expertise in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio/video or putting together an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Bakersfield, or anywhere in the state of California, remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your computer support is proactive and automated. By anticipating potential problems before they result in crashes, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a variety of operating systems.
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.