For small companies in Bakersfield California, Progent offers support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers offer exceptional leverage because they have the real-world background and the sophisticated tools to solve most information system issues rapidly. This lowers direct expenses since service calls take up fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing policy for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical online support companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent scenarios where speedy. minor fixes somehow turn into big tabs. Progent's skill at solving problems efficiently translates into your business spending less cash.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which permit the highest level of effectiveness for remote engineering help and repair for small and midsize business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's online support team to communicate with your environment without violating network security.
Progent's proprietary customer support database system keeps extensive records describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to each client by any Progent consultant. This history of trouble tickets and responses is organized as an easily accessible support database that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other vast technical knowledge bases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts are able to find the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Bakersfield California or to learn additional information about Progent's online support options, contact Progent at
Online Technical Support Services Provided by Progent
Progent's remote support professionals offer advanced credentials in a comprehensive array of products and technologies. This breadth of IT skills permits Progent's engineers to handle practically any emergency likely to occur in a small or midsize business information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support clients with mixed-platform environments, Progent also offers access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services available from Progent to small businesses in Bakersfield include:
Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Progent in addition can deliver a broad array of online desktop support services such as Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk application software to handle the special needs of your business, or adding occasional online staff to supplement your in-house Help Desk group to deal with demanding situations like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned information technology consultants offers your customers in Bakersfield California fast communication with a dependable support resource with substantial background providing telephone-based support and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's aim is to solve instead of merely document network problems.
Progent's Apple Mac experts can support the imaginative aspect of Apple Mac computing by offering phone-based consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide help in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or building an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Bakersfield California online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they expand into crashes, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a mix of platforms.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
City | Address | Phone | Link |
Bakersfield | 2005 EYE Street, Suite #6 Bakersfield, CA 93301 United States |
(661) 855-4155 | Bakersfield Network Support Services |
Fresno | 1444 Fulton Street Fresno, CA 93721 United States |
(559) 878-5500 | Fresno Network Support Services |