For small companies located in Bakersfield or anywhere in the state of California, Progent offers technical support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online technical support services represent exceptional leverage because they have the practical experience and the advanced technology to solve most information system issues rapidly. Efficient support lowers immediate expenses because solutions require fewer billable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves even more in incidental expenses by reducing or eliminating network outages and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused management.
Progent's pricing policy for online support is designed to get the most out of your network support dollar. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. Unlike typical remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate situations where fast fixes manage to end up as substantial bills. Progent's skill at disposing of problems quickly results in your business saving cash.
Progent's Online Service Tools
Over time, Progent has developed a collection of optimized technologies and proven methodologies which allow the maximum level of effectiveness for remote technical support and troubleshooting for small company IT networks. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to communicate with your environment without breaching corporate security.
Progent's advanced service reporting system stores extensive records for the support that Progent's customers have been provided. Progent's staff engineers have access to the details of all help rendered to each customer by any Progent engineer. This database of issues and solutions is organized as a conveniently searchable proprietary database that allows Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's remote service specialists can come up with optimal resolutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Bakersfield or anywhere in California or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based support experts have certified skills in an extensive array of products and technologies. This wide range of IT skills enables Progent's consultants to manage virtually any emergency that may occur in a small company network. Credentials awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help clients with multi-OS networks, Progent also provides access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical services available from Progent to customers in Bakersfield and throughout the state of California include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of information technology including system architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and migration from legacy systems to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network engineers, and validates a person's network technology skills at the master level. Cisco CCIEs can handle even the most intractable issues surrounding network planning, integration, maintenance, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program patches. CCIEs represent an excellent cost-effectiveness because their deep experience enables them to resolve the most difficult problems quickly. In common cases, less experienced service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so your company can receive immediate assistance for complex network infrastructure issues that are impacting worker productivity but are beyond the comfort zone of your regular network service resources. Progent's Cisco CCIE support experts can interface to your computer system using the latest on-line support technology to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as VPN products.
Certified MS Windows Support
Progent's Microsoft-qualified remote service professionals can deliver computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of online PC desktop services including Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of security services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recuperate rapidly following a serious penetration. Security consulting services available from Progent include: comprehensive security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; setting up firewalls; establishing secure techniques for remote and mobile communication; guarding your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine physical resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for contract projects that small companies often request. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute major projects economically and on time. Progent's special online consulting solutions include:
How Your Bakersfield Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for small organizations who lack the budget to assemble and manage an in-house Call Center but who need quick access to an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent addition to your current Helpdesk resources. Progent's Virtual Help Desk can act as an escalation alternative for complex computer system issues, or be ready in hectic situations when your regular service providers are overwhelmed.
Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk or enhancing your established organization, identifying or customizing Help Desk Call Center application software to address the particular demands of your corporation, or providing temporary online personnel to work with your internal Help Desk Call Center resources to deal with demanding scenarios such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk team of seasoned network professionals gives your customers in Bakersfield or anywhere in the state of California instant contact with a dependable support group with substantial experience providing phone help and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's target is to fix and not simply document network problems.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers remote professional consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Project, Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the imaginative facets of Apple Mac environments by providing remote help support and training in imaging, audio, and video. Progent's consultants offer assistance in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Bakersfield, or anywhere in the state of California, remote network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into network outages, remote monitoring can ward off stressful and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support multiple OS platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.