Expanding your remote workforce can have a major impact on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Bakersfield company to select the right tools and adhere to best practices in creating and operating a safe virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services that go from on demand expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Bakersfield, California businesses to with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and centralized management.

VoIP Integration for Remote Workers
Extending the company phone environment to include remote users is vital to supporting a productive at-home workforce. A broad range of cloud-based IP voice products are used by small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's current or legacy products for IP voice solutions. Progent can assist organizations of all sizes to design or tune a remote IP voice environment that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their current Cisco VoIP systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media apps used across the network. Unified Communications Manager supports additional mixed media services such as messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see CUCM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can assist your company to maintain your current CallManager environment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other early VoIP platforms, see CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users working beyond the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and deliver on-demand integration and troubleshooting expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Bakersfield, California organization, phone 1-800-993-9400 or visit Contact Progent.