Expanding your telecommuter workforce can have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has 20 years of experience assisting SMBs to plan, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Bakersfield organization to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent can provide support services ranging from as-needed expertise for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Bakersfield, California companies to succeed with any aspect of creating a high-performing work-at-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, data security, data protection solutions, and centralized management.

VoIP Solutions for At-Home Workers
Extending the corporate PBX environment to include telecommuters is critical to maintaining an effective at-home workforce. A variety of cloud-based IP voice platforms are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's modern or older products for IP voice management. Progent can assist businesses of all sizes to design or tune a remote IP voice service that delivers the versatility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help businesses optimize their current Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps used throughout the network. CUCM supports additional combined media services such as messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can help your company to support your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and provide online configuration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Bakersfield, California organization, phone 1-800-993-9400 or visit Contact Progent.