Enlarging your at-home workforce may have a major impact on IT infrastructure, security, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Bakersfield company to select the right tools and adhere to leading practices in building and maintaining a secure virtual solution for teleworkers that facilitates teamwork and returns maximum value. Progent offers support services ranging from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Bakersfield, California organizations to succeed with any aspect of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.
Network Infrastructure for Telecommuters
Integrating the physical and software infrastructure needed for an at-home workforce can be particularly complicated if you have to manage a mix of personal equipment like PCs and laptops, routers, and wireless appliances from different manufacturers and with a mix of operating systems and firmware releases. Progent's background delivering online help for both legacy and current IT products in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with ready access to top-tire consultants for implement necessary updates. Support services available from Progent to help you to create a productive telecommuting ecosystem include:
VoIP Integration for Remote Workers
Expanding the corporate phone system to accommodate telecommuters is critical to supporting an effective at-home workforce. A broad range of cloud-centric digital PBX products are used by small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's current or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to plan or tune a telecommuter VoIP service that provides the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist organizations optimize their current Cisco IP voice systems to support a growing remote workforce.
Video Conferencing for Telecommuters
A wide selection of video conferencing platforms from major vendors support virtual meetings, video and voice conferencing, chat sessions, and content sharing for both local workers and teleworkers. Many companies use a mix of conferencing products to meet the needs of their various partners and clients. Progent can help your organization to manage your existing voice/video conferencing environment and optimize the engagement of your remote workforce.
Microsoft Integrated Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office suites, providing a rich environment of applications that create a cohesive user experience for exchanging information across multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their original publication and can assist your company to deploy these critical collaboration products to optimize the productivity of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for supporting its full range of capabilities. For additional information about Progent's support services for Microsoft Teams, visit solution design and configuration consulting for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to promote collaboration and information sharing by providing policy-based access to data, workflow, and tools for looking through company-wide information silos. SharePoint enables you to create protected web portals that enables at-home workers to see and edit aggregated business intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, go to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to planning and configuration expertise for Exchange.
OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers can access them securely through a web browser. Provided with Microsoft 365, OneDrive enables remote workers to co-author documents. Revisions created offline are uploaded when you go back online. To find out about Progent's expertise for Microsoft OneDrive, visit Microsoft Onedrive integration experts.
Public Cloud Integration for Telecommuters
Progent can provide affordable online support for enabling businesses to create, maintain and optimize cohesive hybrid network models that incorporate physical data centers, telecommuters, branch offices, plus public cloud resources. Progent can provide top-tier consultant for all types of cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers fix problems with cloud access, authentication, and cybersecurity.
Azure is a leading family of public cloud software and services that allows you to use IT infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Microsoft Azure includes more than one hundred services services including the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist you to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure AD, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure for telecommuters by setting up and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's expertise for Microsoft Azure, see Microsoft Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity applications and cloud services available on a subscription basis. Office applications and services are provided in a variety of plans intended for customers ranging from individuals and small offices to large enterprises. Progent can provide quick and easy online access to consultants knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the various subscription plans available for Microsoft 365 and deploy 365 applications for your telecommuters in a way that delivers maximum business value. For details about Progent's support services for Microsoft 365, see Microsoft 365 consulting services.
Exchange Online is one of the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of reduced costs for physical infrastructure, simplified management, on-demand scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, allowing you to build hybrid networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you through tough IT bottlenecks and can also provide comprehensive project management services to ensure your at-home workers have convenient and safe access to your Exchange Online deployment. For information Progent's consulting services for Exchange Online, see Microsoft 365 Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's top provider of cloud-based services. Progent can provide quick and affordable online access to cloud integration consultants who can assist your business to plan, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network architecture to make sure your users have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's support services for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud Platform (GCP) is a leading suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your existing IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your critical applications cloud friendly so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can assist your business to set up VMs on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage services, and simplify access management for at-home workers with GCP Cloud Identity services. Progent can also help your organization to use GCP's unified management technology to administer and monitor your GCP environment. To learn, see Google Cloud Platform (GCP) consulting services.
Help Desk Call Center Services for Remote Workers
An emergency, company-wide changeover to a telecommuter business model, which might be activated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) services.
Cybersecurity for Telecommuters
Work-from-Home workers typically use their personal devices and usually work in a poorly secured physical area. This increases their vulnerability to malware threats and requires judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough user education, and the creation of policies built on leading practices. Progent's veteran roster of data security support consultants can help you to design, deploy and manage an effective cybersecurity solution that guards vital information assets in environments that include remote workers.
Firewalls allow companies to create a network environment that can be securely utilized by local users and by teleworkers, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall appliances allow you to assign and control appropriate permissions to different groups of users and to scale your network and adjust your security profile as your company evolves and as cyber threats grow more complex. Progent supports both new and older firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall configuration services, visit firewall support expertise.
Remote Endpoint Security Monitoring makes it possible to watch over the disparate devices utilized by at-home workers and either block or spot and mitigate the latest threats like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is installed on every secured endpoint device, watching all activity and using advanced behavioral threat analysis from SentinelOne to identify zero-day threats on arrival. When a cyberattack is discovered, ProSight ASM instantly disconnects the targeted endpoint device from the network to contain the malware. Because the ProSight Active Security Monitoring agent is self-contained, endpoints remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, see remote endpoint security monitoring for teleworkers.
Progent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured application and give your password you are requested to verify who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this added form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To learn more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for remote workers.
Security Audits can assess the vulnerability of your network to all types of external and internal security attacks for an environment that includes telecommuters. Progent can run remote, automated security analysis software for rapidly and economically uncovering a wide variety of security weaknesses that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be provided by network security experts with advanced certifications such as CISA, ISSAP, and GIAC, can help you to evaluate your procedures and governance policies and assess your network infrastructure to enable you to implement top-level security for your teleworkers.
Horizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver autonomous threat assessment of your work-from-home environment as well as your internal and perimeter networks to help you uncover, rank, fix, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to carry out comprehensive pentests of your perimeter and your internal IT infrastructure in order to evaluate your present security posture. Progent can also help you to strengthen your existing network security and can help you to design and implement a unified cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT assets. To find out additional details about Progent's vulnerability assessment services based on on NodeZero's pentest platform, see Consulting Services for NodeZero's PEN Test Platform.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing critical areas to focus on for securing a network that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
The field of Data Protection involves backing up and recovering critical data so as to prevent data loss and reduce recovery time and effort in the event of storage system failures due to hardware breakdowns, software glitches, operator error, malware, or other causes. Dependable data protection solutions can be particularly challenging to architect and maintain in hybrid environments that combine private data centers, cloud resources, and at-home workers.
Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a centralized solution for safeguarding critical data by managing local, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and applications. Remote endpoint computers can be personally owned or business owned. Network admins managing the endpoint devices of telecommuters can utilize Intune to deploy and authenticate applications on managed devices, push patches and certificates, set up policies for permission to access information and networks, manage passwords, create VPN connections, determine how home-based workers share information, set up threat defense, verify compliance, and wipe sensitive data from missing, stolen or deactivated devices. Intune can be used with Apple iOS, Android, Windows, and macOS/OS X devices. For details about Intune and to find out how Progent can assist you to use this platform to manage the endpoint computers of your at-home workforce, go to Intune teleworker endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment through a one-time purchase. Key features of Workspace ONE include rapid over-the-air deployment of new laptops, immediate onboarding of new employees, policy setting and enforcement for all categories of endpoints, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based products. To learn about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Bakersfield, California business, phone