Expanding your at-home workforce can have a major effect on network architecture, security, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Bakersfield company to pick the appropriate technologies and adhere to best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services ranging from as-needed expertise for helping you past challenging IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can assist Bakersfield, California businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, data protection solutions, and streamlined management.

Infrastructure for Teleworkers
Integrating the network infrastructure required for a remote work environment can be particularly complicated if you have to accommodate a mix of personal hardware such as desktop computers and laptops, routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware releases. Progent's experience delivering online support for both legacy as well as current IT products in remote office solutions allows you to make efficient use of your existing network infrastructure and provides you with ready access to expertise for implement essential updates. Services available from Progent to help your company to implement a high-functioning telecommuting infrastructure include:

  • VPN connectivity allows you to create a safe connection for authenticated remote workers to access IT assets situated at your company data center or in the cloud. Progent can assist you to deploy and manage VPN connections between your teleworkers and your key IT resources by providing online VPN integration support. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA experts can help your remote workers to set up Cisco's AnyConnect client software to provide secure VPN connections for a wide range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable a teleworker to view and use a remote PC's desktop. This technology gives network managers significant control over the digital environment of telecommuters and offers remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home computer networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent offers expert remote consulting for setting up home routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting families and visitors, are commonly used by at-home employees to connect to their Internet router for work. This can create throughput as well as cybersecurity problems. Progent can assist businesses to resolve these issues by providing services that include Aironet configuration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point integration help.
  • Internet connectivity methods impact the performance and availability of connections between at-home workers and the company data center. Vital processes might demand backup Internet access in case the primary connection fails. Progent offers guidance for identifying ISPs, choosing appropriate service offerings, and integrating redundant Internet access. Refer to Internet connectivity solutions.

VoIP Solutions for Teleworkers
Extending the business phone environment to accommodate teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-centric IP voice platforms are popular with SMBs to support remote users. Many enterprises rely on Cisco's modern or older products for VoIP management. Progent can help organizations of any size to design or maintain a remote IP voice environment that delivers the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist organizations optimize their existing Cisco IP voice systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony features to devices like VoIP phones, media processing products, VoIP gateways, and mixed media apps deployed across the network. CUCM manages other combined media services like unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's CUCM support, visit Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist you to support your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. To learn about Progent's support services for CallManager and Cisco's other early VoIP platforms, refer to CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users working beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to work with these VoIP solutions and deliver as-needed integration and debugging services.

Video Conferencing for At-Home Workers
A wide range of video conferencing platforms from leading technology companies support online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and telecommuters. Many companies use a mix of products to meet the needs of their various partners and customers. Progent can help you to manage your current conferencing environment and enhance the experience of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, IM, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist your company to configure and maintain Skype for Business client software to support your remote workforce. For details about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 simultaneous users for video sessions. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. To learn more about Progent's support services for Webex and for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features such as voice/video conferencing, persistent chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help you to optimize your WAN architecture to host them.

Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that create a consistent user interface for exchanging data and ideas across multiple sites and on a wide range of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their first publication and can assist businesses to configure these flagship collaboration platforms to maximize the effectiveness of your remote workers.

SharePoint Server Deployment Consultants for Remote WorkersSharePoint utilizes web entities to enable collaboration and knowledge delivery by providing policy-based access to data, workflow, and tools for looking through enterprise-wide business data. SharePoint permits you to build protected web portals that allows remote workers to view and update consolidated business intelligence via Wikis, Blogs, social web sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, refer to SharePoint configuration and application development expertise.

Exchange Deployment Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, go to deployment consulting for Exchange Server.

Microsoft Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud storage service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can retrieve them securely through a browser. Included with Microsoft Office and Microsoft 365, OneDrive enables home employees to co-author files. Edits created offline are automatically synced when you go back online. To find out about Progent's support services for Microsoft OneDrive, refer to Microsoft Onedrive integration consulting.

Cloud Integration Services for Remote Workers
Progent offers advanced online assistance for enabling organizations to build, maintain and repair cohesive hybrid network architectures that include physical data centers, remote workers, branch offices, and public cloud resources. Progent offers top-tier consultant for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers resolve issues with public cloud access, authentication, and cybersecurity.

Azure Integration Services for At-Home WorkersAzure is a popular family of cloud services that enables you to use infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Azure includes more than one hundred cloud-based services including the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. To find out about Progent's expertise for Azure, visit Microsoft Azure consulting services.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously called Office 365, is Microsoft's popular family of client productivity software and cloud services offered by subscription. Office apps and services are marketed in a variety of bundles designed for customers ranging from individuals and households to major enterprises. Progent offers quick and affordable online contact with experts familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers top business value. For details about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration Services for TelecommutersExchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of lower costs for physical infrastructure, easier management, on-demand scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with local deployments of Exchange, allowing you to build hybrid networks. Progent's certified Exchange experts can provide occasional assistance to get you through tough IT bottlenecks and can also provide comprehensive project management services to ensure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting services for Microsoft 365 Exchange Online, visit Exchange Online configuration and support consulting.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's leading provider of cloud-based services. Progent can provide rapid and affordable online contact with cloud connectivity experts who can help your business to plan, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds such as Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist you to create a high-availability network architecture so your users have a consistent computing environment whether they are working from your headquarters, a remote branch, at home, or on the move. For information about Progent's expertise for Amazon AWS, visit Amazon AWS consulting support.

Google Cloud Platform Integration Services for Remote WorkersGoogle Cloud Platform is a leading collection of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to extend your current IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your mission-critical apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent can assist you to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage system with GCP Storage services, and simplify identity control for teleworkers with GCP Cloud Identity. Progent can also help your organization to use GCP's unified management technology to administer and monitor your GCP environment. For information, go to Google Cloud Platform consulting expertise.

Help Desk Services for Remote Workers
A rapid, enterprise-wide switchover to a from-home business model, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's extensive network of online IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or update their active trouble tickets, enter details, and append screen captures and attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service enables your business to supplement your existing Help Desk staff by sharing delivery of Call Desk services transparently between your regular support personnel and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support model utilizing the leading PSA tool for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to deliver world-class IT support to your at-home workforce, visit Progent's Call Desk supplementation Services.

Security and Compliance for Telecommuters
Work-from-Home (WFH) workers typically use their own computers and often work in an unsecured physical environment. This situation increases their susceptibility to cyber attacks and requires careful deployment of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user education, and the creation of policies built on best practices. Progent's veteran team of data security solutions consultants can help your business to design, configure and maintain an effective security solution that guards critical IT resources in networks that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network environment that can be securely accessed by local users and by teleworkers, mobile employees, vendors, customers, and the public. Modern firewall appliances allow you to assign and manage appropriate access rights to various groups of users and to expand your network and adjust your security as your business evolves and as network attacks become increasingly sophisticated. Progent supports both new and older firewall devices from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall integration services, see firewall support expertise.

Remote Endpoint Monitoring for TeleworkersOnline Endpoint Security Monitoring makes it easy to watch over the various computers used by remote workers and either reject or spot and mitigate modern cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on each secured endpoint, monitoring all activity and using state-of-the-art machine learning from SentinelOne to detect new attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint from the corporate network to contain the threat. Because the ProSight Active Security Monitoring agent is self-contained, endpoints stay protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, refer to remote endpoint monitoring for teleworkers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo authentication Services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are on a device that only you have and that is accessed using a separate network channel. A wide range of devices can be used for this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To learn more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all classes of outside and internal security attacks for an environment that includes at-home workers. Progent can run online, automated security inventory software for quickly and affordably detecting a wide variety of security weaknesses that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be provided by network security professionals with advanced credentials including CISA, CISSP, and GIAC, can assist your business to evaluate your workflows and governance policies and review your network infrastructure to allow you to implement top-level security for your remote workers.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports automated threat assessment of your work-from-home environment and your internal and perimeter networks so you can identify, rank, remediate, and verify cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can help you to use NodeZero to perform thorough pentests of your network perimeter and your internal network in order to determine your present security posture. Progent can also assist you to harden your existing network security and can help you to plan and implement a cohesive cybersecurity ecosystem that simplifies management and provides maximum cyber defense for on-prem, cloud-based, at-home, and perimeter IT resources. To learn more information about Progent's vulnerability analysis solutions powered by on NodeZero's penetration test platform, visit Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about critical areas to concentrate on for protecting an IT environment that includes telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection involves backing up and restoring critical information so as to avoid data loss and reduce restoration time and effort in case of storage system failures resulting from equipment issues, software glitches, user mistakes, cyber attack, or other causes. Reliable data protection solutions can be particularly difficult to architect and maintain in hybrid networks that combine private data centers, public clouds, and at-home workers.

  • Backup/Restore solutions for at-home workers must address multiple kinds of user-owned endpoints. Progent offers quick remote help from experts familiar with a broad array of products for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iPads and smartphones. Popular backup/restore solutions supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and includes granular recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that call for a temporary changeover to telecommuting. Progent's expert disaster recovery planning consultants and business continuity planning specialists can assist your business to create, document and test a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a unified solution for safeguarding critical data by managing on-premises, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and software. Remote endpoint computers can be personally owned or business owned. Network administrators managing the endpoint devices of telecommuters can utilize Intune to provision and validate apps on managed devices, push patches and certificates, set up rules for accessing data and networks, set passwords, create VPN connections, determine how telecommuters share data, establish threat protection, verify compliance, and erase corporate information from lost, stolen or deactivated devices. Intune runs with Apple iOS, Google Android, Windows, and macOS devices. To learn about Microsoft Intune and to find out how Progent can help you to use this platform to administer the devices of your telecommuters, see Intune mobile endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that allows network managers to keep offsite endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery technology for authorization control, application management, and configuration management of endpoint computers. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a perpetual license. Top capabilities of Workspace ONE include rapid remote deployment of out-of-the-box laptops, immediate onboarding of new users, policy setting and enforcement for all categories of devices, unifies reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud services. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Bakersfield, California organization, call 1-800-993-9400 or refer to Contact Progent.