Expanding your telecommuter workforce may have a significant impact on network infrastructure, security, and company culture. Progent has two decades of experience assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Bakersfield organization to pick the right tools and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns top business value. Progent offers services ranging from on demand expertise for getting you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Bakersfield, California companies to with any facet of building a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, endpoint security, data protection solutions, and centralized management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed to support an at-home workforce can be especially complicated if you have to manage a mix of worker-owned equipment like desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's experience providing online help for both outdated and modern technologies in virtual office solutions allows you to make cost-effective use of your existing network infrastructure and provides you with ready access to top-tire consultants for making essential upgrades. Support services offered by Progent to assist you to implement a productive work-at-home infrastructure include:

  • Virtual Private Network connectivity makes it possible to establish a secure connection for authenticated remote employees to access IT assets situated at your corporate data center or in a public cloud. Progent's consultants can help you to deploy and maintain VPN access between your teleworkers and your various IT resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your telecommuters to utilize Cisco's AnyConnect software for secure VPN tunneling for a broad selection of devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to view and use a remote PC's desktop. This technology provides network managers more control over the computing ecosystem of at-home employees and offers remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home networks to the Internet and support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide top-tier remote support for setting up routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting the whole family and guests, are commonly utilized by telecommuters to connect to their router for work. This can cause throughput as well as security problems. Progent can assist businesses to mitigate these issues by delivering services like Aironet configuration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi wireless AP integration assistance.
  • Internet connectivity methods affect the performance and reliability of connections between telecommuters and the corporate network. Line-of-business applications may require backup Internet connections in case the normal connection breaks. Progent can provide guidance for selecting Internet service providers, picking appropriate service bundles, and integrating high-availability Internet connections. Refer to Internet connectivity solutions.

VoIP Solutions for an At-Home Workforce
Expanding the corporate phone environment to accommodate teleworkers is critical to maintaining an effective at-home workforce. A broad range of cloud-based IP voice products are popular with SMBs to server telecommuters. Many larger organizations depend on Cisco's modern or legacy products for VoIP solutions. Progent can help businesses of all sizes to design or maintain a telecommuter IP voice service that delivers the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations tune their existing Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media apps used throughout the network. Unified Communications Manager manages additional combined media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM expertise, see Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to support your current CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating outside the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these solutions and provide online integration and debugging expertise.

Video Conferencing for Remote Workers
A broad range of video conferencing platforms from major vendors support virtual discussions, video conferencing, chat sessions, and screen sharing for both onsite workers and at-home workers. Many companies use multiple products to meet the needs of their different partners and customers. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing environment and enhance the experience of your at-home employees.

  • Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and manage Skype for Business client software to support your remote employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's group video phone app for iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 concurrent users for video sessions. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. For details about Progent's consulting expertise for Webex as well as for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities that include IP voice and video calling, persistent chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and assist your business to tune your WAN architecture to host them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a rich ecosystem of applications that deliver a consistent user experience for exchanging data and ideas across multiple sites and on a broad range of endpoint computers. Progent has delivered remote consulting support for SharePoint and Exchange since their initial releases and can assist businesses to configure these critical collaboration products to maximize the effectiveness of your remote workforce.

SharePoint Server Integration Experts for At-Home WorkersSharePoint uses web sites to enable collaboration and information sharing by providing policy-based access to content, business processes, and tools for looking through enterprise-wide business data. SharePoint permits you to create protected web portals that permits at-home workforce to view and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint consulting services, visit SharePoint configuration and development consulting.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to integration consulting services for Microsoft Exchange Server.

Onedrive Configuration Experts for Remote WorkersOneDrive is MicrosoftÔŅĹs collaborative cloud-based storage service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers anywhere can share them safely via a browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows home workers to co-author documents. Edits made offline are synced when you go back online. For information about Progent's consulting expertise for Microsoft OneDrive, see Onedrive configuration consulting.

Public Cloud Integration Services for Telecommuters
Progent offers affordable online assistance for enabling businesses to create, manage and repair integrated network models that include internal data centers, at-home workers, branches, and public cloud services. Progent can provide top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix issues with cloud access, identity, and security.

Azure Integration for Remote WorkersMicrosoft Azure is a leading family of public cloud services that allows you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure includes over one hundred cloud-based services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can help you to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan backup and restore systems with Azure Backup. Progent can also show you how to create protected connections to Azure services for remote workers by setting up and debugging firewalls and VPN tunnels. To learn about Progent's support services for Microsoft Azure, see Azure consulting.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's popular suite of client productivity software and cloud services offered by subscription. Microsoft apps and services are marketed in a selection of plans designed for users ranging from individuals and households to major corporations. Progent can provide fast and easy remote contact with experts knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription bundles available for Microsoft 365 and deploy 365 applications for your at-home workers to achieve top business value. To learn about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration Services for TeleworkersMicrosoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product suite. Exchange Online offers the advantages of lower costs for physical infrastructure, easier management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, enabling you to create hybrid cloud/onsite information systems. Progent's Exchange experts are available for as-needed help to guide you through tough IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your at-home workers have easy and safe access to your Exchange Online deployment. To find out Progent's consulting expertise for Exchange Online, refer to Microsoft 365 Exchange Online integration and support consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's top source of cloud-based services. Progent offers rapid and economical online contact with cloud connectivity consultants who can help your organization to design, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist you to create a high-availability network model to make sure your employees have a productive computing environment whether they are working from your main office, a remote branch, at home, or on the move. To find out about Progent's support services for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud (GCP) is a leading collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your existing IT resources with the Google Cloud Platform, and Progent's database experts can help you make your mission-critical apps cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent can help your business to set up VMs on GCP Compute Engine, plan a cost-effective storage system with GCP Storage services, and streamline access management for teleworkers with Google Cloud Identity services. Progent's consultants can also assist your organization to use GCP's management tools to control and monitor your Google Cloud ecosystem. For details, see Google Cloud Platform consulting expertise.

Help Desk Services for At-Home Workers
A sudden, company-wide switchover to a telecommuter workforce, which might be motivated by a pandemic or as part of a disaster recovery plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's extensive network of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or edit the status of their current trouble tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your business to expand your current Help Desk Call Center organization by sharing delivery of Help Desk Call Center services seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution based on the number one professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Call Desk Augmentation Services can enable your business to provide world-class desktop support to your telecommuters, see Progent's Help Desk Call Center augmentation Services.

Security and Compliance for At-Home Workers
Work-from-Home workers commonly utilize their own devices and often work in a poorly secured physical space. This increases their susceptibility to malware threats and requires careful deployment of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user education, and the development of security policies built on best practices. Progent's seasoned roster of IT security support consultants can assist you to design, deploy and manage an effective security solution that protects critical IT assets in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be safely utilized by local users and by at-home workers, mobile employees, suppliers, customers, and other stakeholders. Next-generation firewall appliances allow you to assign and manage appropriate permissions to various classes of users and to scale your network and adjust your security as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both current and legacy security appliances from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support services, see firewall support services.

Remote Security Monitoring and Management for At-Home WorkersRemote Endpoint Security Monitoring makes it possible to track the disparate computers used by teleworkers and either block or spot and respond to modern threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is put on each protected endpoint device, monitoring all activity and using advanced AI technology to identify zero-day attacks at inception. When an attack is discovered, ProSight ASM instantly disconnects the impacted endpoint device from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain secure even if they are offline. To find out more about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for remote workers.

Two-factor Authentication Services for Remote WorkersProgent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are asked to verify who you are on a device that only you have and that uses a different network channel. A wide range of devices can be used for this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several validation devices. For details about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all classes of external and local security threats for a network that incorporates an at-home workforce. Progent can run remote, automated cybersecurity inventory scanning for rapidly and affordably uncovering a broad range of security weaknesses that can be surfaced via the Internet. Progent's security assessment experts, which can be managed by data security professionals with top credentials such as CISM, ISSAP, and GIAC, can help your business to audit your procedures and governance policies and review your IT infrastructure to allow you to design the highest level of protection for your telecommuters.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing critical things to focus on for protecting a network that includes work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection involves saving and recovering critical information so as to avoid data loss and reduce restoration time and effort in case of storage system failures resulting from hardware issues, programming glitches, user error, malware, or any other reason. Dependable data protection solutions can be particularly difficult to design and maintain in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Restore solutions for telecommuters must address multiple kinds of personally owned endpoints. Progent can provide quick remote help from experts knowledgeable about a wide range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads and handhelds. Popular backup/recovery solutions supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud storage and includes fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity strategies commonly envision scenarios that call for a temporary switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can help you to develop, document and validate a DR/BC plan that addresses the process of switching to an at-home workforce.

Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a unified environment for protecting corporate information by managing on-premises, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote devices and software. Managed endpoint computers can be user owned or business owned. Network admins managing the endpoint computers of telecommuters can use Intune to deploy and validate apps on devices, push patches and certificates, set up policies for accessing information and resources, manage passwords, create VPN tunnels, determine how teleworkers share data, establish threat defense, ensure compliance, and erase corporate information from lost, stolen or deactivated endpoint devices. Intune works with iOS/iPadOS, Android, Windows, and macOS/OS X endpoints. To learn about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint computers of your teleworkers, see Intune remote device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that helps network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint management along with VMware's Horizon virtual application delivery technology for access control, app management, and setup management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Top capabilities of Workspace ONE include rapid over-the-air deployment of new notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of devices, unifies management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud products. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote device management expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Bakersfield, California organization, call 1-800-993-9400 or visit Contact Progent.