Bakersfield Remote Workforce Connectivity Support Services
Solution Design, Setup, Management and Call Center Consulting
Expanding your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Bakersfield company to pick the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and delivers top value. Progent can provide support services that go from as-needed guidance for helping you over challenging IT roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent can help Bakersfield, California companies to with any aspect of building a high-performing remote work ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, data protection solutions, and streamlined management.
Infrastructure for a Remote Workforce
Integrating the network infrastructure needed for a remote work environment can be particularly complicated if you must manage a combination of personal hardware like desktop computers and laptops, routers, and wireless APs from various manufacturers and with a mix of OS software and firmware levels. Progent's experience delivering online help for both legacy and current technologies in remote office solutions allows you to make cost-effective use of your available network infrastructure and provides you with ready access to top-tire consultants for implement necessary upgrades. Support services offered by Progent to help your company to create a productive telecommuting ecosystem include:
- Virtual Private Network (VPN) technology allows you to establish a secure tunnel for authorized remote employees to access IT resources located at your company datacenter or in the cloud. Progent can assist you to deploy and manage VPN connections between your teleworkers and your key IT resources by providing online VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your remote workers to utilize Cisco's AnyConnect software for safe VPN connections for a wide range of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms enable a telecommuter to see and use a remote computer's desktop. This gives network managers significant control over the computing environment of at-home employees and ensures them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers expert online support for configuring home routers from a range of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically shared by the whole family and visitors, are frequently utilized by telecommuters to connect to their router for work. This can create throughput as well as cybersecurity issues. Progent can help you to resolve these issues by delivering expertise like Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi access point integration assistance.
- Internet connectivity methods impact the performance and reliability of connections between telecommuters and the company data center. Line-of-business applications may demand backup Internet access in case the normal connection fails. Progent offers guidance for selecting ISPs, picking sensible bandwidth and data volume offerings, and configuring redundant Internet access. Refer to Internet connectivity integration services.
VoIP Solutions for At-Home Workers
Expanding the business PBX system to accommodate remote users is critical to maintaining an effective at-home workforce. A variety of cloud-based IP voice platforms are used by small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's modern or older platforms for VoIP solutions. Progent can help organizations of all sizes to design or maintain a remote VoIP environment that delivers the versatility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist businesses tune their current Cisco VoIP environments to handle a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers advanced telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia applications deployed across the network. CUCM manages additional mixed media services like messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified Communications Manager consulting services.
- Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting services.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients working beyond the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN architecture to work with these solutions and provide on-demand configuration and debugging services.
Voice/Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from major vendors support online meetings, video and voice conferencing, chat, and screen/content sharing for both local workers and at-home workers. Many organizations utilize multiple products to accommodate their various partners and customers. Progent's communications experts can assist your organization to maintain your current voice/video conferencing environment and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's popular unified communications product that enables real-time presence, IM, voice and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help you to configure and maintain Skype for Business clients to support your at-home workforce. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 simultaneous users for voice/video calls. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus editing and playback for training. For details about Progent's support expertise for Webex as well as for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features that include IP voice and video calling, threaded chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and assist your business to tune your WAN infrastructure to run them.
Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich ecosystem of applications that create a consistent user interface for exchanging data and ideas throughout multiple sites and on a wide selection of endpoints. Progent has provided remote consulting services for SharePoint and Exchange Server since their first publication and can help businesses to configure these flagship collaboration platforms to optimize the effectiveness of your at-home workforce.
SharePoint uses web sites to enable collaboration and knowledge sharing by providing policy-based access to content, business processes, and tools for looking through company-wide information silos. SharePoint allows you to create protected portals that permits at-home workforce to see and update consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts. For information about Progent's SharePoint expertise, visit SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, refer to planning and configuration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft's shared cloud-based storage service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can retrieve them securely through a browser. Included with Microsoft Office and Microsoft 365, OneDrive enables at-home workers to co-edit files. Revisions made offline are synced when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, refer to Microsoft Onedrive integration experts.
Cloud Integration Services for At-Home Workers
Progent can provide advanced remote support for helping businesses to build, manage and repair cohesive hybrid network models that incorporate physical data centers, remote workers, branch offices, plus public cloud resources. Progent can provide top-tier consultant for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve issues with public cloud connectivity, identity, and cybersecurity.
Azure is a leading platform for cloud software and services that enables you to use IT infrastructure, virtual servers, and critical apps hosted on Microsoft's extensive cloud. Microsoft Azure includes more than 100 cloud-based services including hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also show you how to establish secure connections to Azure for teleworkers by configuring and debugging firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity applications and cloud services available by subscription. Office applications and cloud services are marketed in a variety of bundles intended for customers ranging from students and small offices to major enterprises. Progent offers quick and easy online contact with consultants knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your remote workers to achieve maximum business value. To learn about Progent's support services for Microsoft 365, refer to Microsoft 365 consulting support.
Exchange Online is one of the most popular applications in the Microsoft 365 product line. Exchange Online offers the benefits of lower costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits associated with cloud computing. Microsoft has engineered Exchange Online to run smoothly with local deployments of Exchange, allowing customers to build hybrid cloud/onsite information systems. Progent's Exchange consultants can provide as-needed help to guide you through tough technical roadblocks and can also provide end-to-end project management outsourcing to ensure your teleworkers have convenient and safe access to your Exchange Online environment. To find out Progent's consulting services for Microsoft 365 Exchange Online, refer to Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's top provider of cloud-based services. Progent offers rapid and affordable online contact with cloud integration experts who can help your business to design, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network model to make sure your users have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. For information about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud is a popular collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your current IT resources with the Google Cloud, and Progent's database consultants can show you how to make your key applications cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent's consultants can assist you to set up VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and streamline identity control for teleworkers with Google Cloud Identity. Progent's consultants can also assist your organization to utilize GCP's unified management tools to control and track your Google Cloud environment. For details, see Google Cloud Platform consulting expertise.
Help Desk Services for At-Home Workers
A rapid, company-wide switchover to a teleworker business model, which might be driven by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services utilize Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or edit their current trouble tickets, enter details, and append screenshots and relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Supplemental Service enables your business to expand your existing Help Desk organization by sharing delivery of Call Desk support seamlessly between your in-house support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collaborative support solution based on the leading professional services automation platform for managing service requests and ticketing, assigning responsibility, tracking progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can help your business to provide world-class IT support to your from-home workers, refer to Progent's Call Desk supplementation Services.
Security for Telecommuters
At-home staff members typically use their personal computers and usually work in a poorly secured physical environment. This multiplies their vulnerability to cyber threats and calls for careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user education, and the development of security policies built on leading practices. Progent's veteran group of data security solutions experts can help your business to plan, configure and maintain a compliant security solution that protects critical information assets in environments that include at-home workers.
Firewalls enable you to build a network environment that can be securely utilized by on-premises users as well as by an at-home workforce, mobile employees, suppliers, customers, and other stakeholders. Next-generation firewall devices allow you to configure and manage different permissions to different groups of users and to expand your IT network and modify your security profile as your company evolves and as network attacks become increasingly sophisticated. Progent works with both current and legacy security devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support expertise, go to firewall support services.
Online Endpoint Monitoring makes it possible to watch over the various devices utilized by teleworkers and either block or spot and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring services, a lightweight agent is installed on each secured endpoint device, monitoring all activity and using advanced machine learning from SentinelOne to identify zero-day attacks before they can spread. When an attack is discovered, ProSight ASM instantly isolates the infected device from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, go to remote endpoint security monitoring for telecommuters.
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are asked to verify who you are via a device that only you possess and that is accessed using a different network channel. A wide range of devices can be utilized as this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To find out more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can evaluate the vulnerability of your information system to all types of outside and local security attacks for an environment that includes telecommuters. Progent can deploy remote, automated security analysis software for quickly and economically detecting a broad range of security holes that can be surfaced over the Internet. Progent's security assessment experts, which can be managed by data security experts with top credentials including CISM, CISSP, and GIAC, can help your business to audit your workflows and policies and review your network infrastructure to enable you to implement top-level security for your telecommuters.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about key things to concentrate on for protecting a network that includes telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering vital information in order to avoid data loss and minimize recovery time in the event of storage problems due to hardware breakdowns, software glitches, user mistakes, malware, or any other reason. Reliable data protection strategies can be particularly challenging to design and maintain in hybrid environments that combine private data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for at-home workers must address diverse types of user-owned endpoints. Progent can provide quick remote help from consultants familiar with a broad array of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iPads and smartphones. Leading backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes granular recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate circumstances that call for a temporary changeover to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity specialists can help your business to develop, document and validate a DR/BC strategy that addresses the logistics of moving to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a unified solution for protecting corporate information by controlling on-premises, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and applications. Managed endpoint computers can be user owned or company owned. Network admins managing the endpoint devices of at-home workers can utilize Intune to deploy and authenticate applications on devices, push patches and certificates, set up policies for permission to access information and networks, set passwords, create VPN connections, control how telecommuters share data, establish threat defense, verify security compliance, and delete sensitive information from lost, stolen or deactivated endpoint devices. Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X endpoints. To find out about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workers, refer to Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that allows network managers to keep offsite endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a perpetual license. Key capabilities of VMware Workspace ONE include fast remote deployment of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based services. To find out about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Bakersfield, California organization, call
An index of content::
ransomware removal and restore Services
Maze ransomware recovery Services
Progent's seasoned ransomware recovery experts can help your business to restore a network damaged by a ransomware virus like Ryuk, WannaCry, NotPetya, or Locky.
Award Winning Technical Support Group Company-wide Standards for Best Practices
Access to External Support Databases Security Consulting
Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the front lines of IT service, executing a wide range of IT tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This means that you get not only world-class technical skills, but also a consultant with proven approaches for using computer knowledge to solve actual network problems rapidly.
Open Now Microsoft Exchange Server 2010 Upgrade Professional
Exchange 2010 Migration Engineer
Progent offers expert support for each phase of your Exchange 2010 upgrade including outsourced or co-sourced project management, site readiness preparation, project planning, specification of all new software and hardware required, recommended vendor sourcing, system verification at client site or at Progent's testing facility, setting up transitional coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the previous servers, and training for customer's support group and end users.
Consulting Support for Network Service Providers Computer Consulting
IT Services for Service Providers Remote Consulting
Progent's Reseller Program for IT Service Firms lets you use Progent's information technology experts while retaining your own service brand as a seamless extension of your network consulting team.
Remote Programming Firm Amazon Marketplace Web Service
Programming Company Amazon MWS development
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can expand their market, reduce their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and expedite your ROI.
Les Kent has a 35-year track record of successful technology integration, executive administration, marketing, and operations. He has demonstrated a talent for creating sophisticated IT solutions while working as a network architect, application developer, project manager, implementation consultant, and problem solver for small businesses, new ventures, and global enterprises.
Largest Cisco and Microsoft Certified Computer Consultants Small Company
Cisco and Microsoft Certified Expert Small Business Network Computer Engineer
If you have a company IT system with 10 to 50 desktop clients, Progent's computer outsourcing services free your organization from over-reliance on single independent service provider while giving you affordable and dependable access to high-quality technical expertise. By delivering IT consulting help when you need it, providing specialized knowledge for key applications, offering value-added services such as 24x7 server monitoring, and charging only for services you receive, Progent offers you an affordable way for optimizing the profitability of your small business information system. Progent is the intelligent way for small organizations to create and maintain a reliable and secure IT system and to benefit from quick access to the experienced consulting ordinarily available only to enterprises who can afford a sizeable internal IT organization.
Outsourcing Hornetsecurity Altaro M365 Mailbox Backup
Altaro Microsoft 365 Total Mailbox Backup Computer Consultants
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.
System Center 2016 and Operations Management Suite Specialists
System Center 2016 Amazon AWS Integration Network Engineer
Progent has more than 20 years of experience configuring, and supporting the core platforms included with System Center and can assist you to design, install, maintain, and repair your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent's consultants can assist you to upgrade to the current version of Microsoft System Center from an earlier release or from a third-party IT management solution to provide the benefits of best-in-class provisioning, management automation, security and compliance, plus infrastructure and application availability and performance monitoring.
Oracle Design Firm
Oracle 11g Migration Consulting
Progent can provide affordable remote access to a certified Oracle database administration expert or an Oracle application programmer. Progent offers comprehensive database administration services for all versions of Oracle's RDBMS platform and can also assist you to plan, build, update, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also can provide consulting for Data Guard and Streams replication tools and Oracle Database Resource Manage.
SBS 2003 Computer Consulting
Microsoft Small Business Server Consulting
Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that offers the foundation for a feature-rich but easy-to-manage information. The IT sophistication of the Microsoft .NET components included with Small Business Server calls for a computer consultant with hands-on background designing and building seamless, comprehensive business technology environments. Progent's Microsoft Small Business Server professionals have an average of more than 10 years of experience supporting computer networks founded on Microsoft platforms. This background ensures you results in installing, managing, and troubleshooting IT solutions that include the SBS Server package of servers and applications.
Remote Support Shared Support Desk
Virtual Service Desk Configuration
Progent offers several basic kinds of Helpdesk support : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals gives your clients instant access to a reliable support group with extensive experience delivering phone support and remote access repair for networks based on Microsoft products. Progent's focus is on earning the support Help Desk a positive reputation as a key contributor to business performance. Progent's goal is to fix rather than simply report problems.
Citrix XenCenter Services
Open Now Engineers Citrix XenServer
Progent's Citrix-accredited consultants can help your company to evaluate the business advantages of XenServer and other Citrix products, and can assist your IT organization to design, test, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition analyze your existing XenServer environment and show you how to enhance consolidation, responsiveness, security and compliance, availability, and recoverability.
SCCM and Exchange Online Support
SCCM Planning Computer Consultant
Configuration Manager automates software deployment and updating, streamlines compliance settings management, inventories network resources, guards against corporate data leakage, performs health reporting, allows secure self service, and delivers a common point of control for managing mixed-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration specialists can assist you with any aspect of designing, installing, operating and repairing a SCCM deployment for local, cloud, or hybrid networks.
Aten IP9001 Consultants
Aten IP9001 Services
Remote server management cards give network managers complete control over a server without the need for a personal presence. Using remote server management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to plan, implement, and support a high-availability company network that includes remote management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical assistance. Progent has experience with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
Hornetsecurity Altaro 365 Total SharePoint Backup Integration Support
Emergency Consultant Services Hornetsecurity Altaro 365 Total OneDrive Backup
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.
Microsoft 365 OneDrive Integration Integration
Remote Support Microsoft 365 OneDrive Integration
Microsoft 365, previously called Office 365, is Microsoft's extensive family of productivity applications and cloud services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are offered in a variety of product bundles intended for customers from individuals and households to global enterprises. Progent can provide quick and easy online access to specialists with expertise in Microsoft, macOS, iOS, and Android technology. Progent can help your business to understand the wealth of subscription plans offered with Microsoft 365 and configure your information network with Microsoft 365 so you realize top business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also help you to build and manage hybrid networks that transparently combine on-premises and cloud resources.
VMware vRealize Automation vRA Engineer
Specialists VMware SRM
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent process for recovering services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Automatic Topology Mapping IT Consultants
Online Help Automatic Network Topology Mapping
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks.
Azure AD Directory PIM Network Consulting
Azure AD Privileged Identity Management Configuration
Progent can help you to design and carry out a smooth migration from on-premises Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD Domain Services and Azure AD Connect to centralize identity and access services across on-premises and cloud assets.
Microsoft Windows Server 2016 Clustering Network Consultant
MCSE Expert Certified Technical Support Windows Server 2016 Software Load Balancing
Progent's certified IT consultants can provide Windows Server 2016 migration consulting to help organizations of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.
At Home Workforce Cloud Integration Remote Support
Technical Support Work from Home Cloud Integration
Progent can help small and mid-size businesses to set up their at-home employees with reliable access to public cloud applications and services.
After Hours Fortinet Firewall Management Support and Help
Fortinet 400 Series Firewalls Network Consultant
Fortinet FortiGate next-generation firewalls are leaders in offering best-in-class performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist you to integrate your Fortinet FortiGate security appliances to protect your IT assets at the network edge, within the data center core, at branch locations, and in the cloud.
wireless controller Professionals
Integration 2500 Wireless Controller
Cisco's Catalyst line of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of wireless APs, tuning wireless performance by reducing the impact of RF congestion, improving Wi-Fi availability with fast failover, and hardening security by identifying threats and analyzing traffic content based on user class and location. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology.
Anti-Virus Reseller
Anti-Virus Subscription
Email Guard by Postini provides constantly updated spam and virus blocking, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and service specialist. If your business is too small to qualify for a regular Postini license, you can still have the use of Postini's Perimeter Manager services via Progent's E-Mail Guard anti-spam and antivirus service offering. Progent's certified e-mail security consultants can show you how to devise an email defense strategy that includes spam filtering and anti-virus products and policies.
Telecommuting Small Business IT Outsourcing Group
Upgrade Mobile Laptop
Progent's remote connectivity and smartphone synchronization experts can help you to plan and configure connectivity solutions for off-site desktop PCs, laptops, and wireless handhelds so they integrate seamlessly with your IT network, allowing you to optimize the productivity of your off-site workforce.
CISSP-ISSEP Cybersecurity Consultants
CISSP Certified Security Services
Progent's CISSP-certified network security consultants can help organizations of any size with any aspect of information system security. Progent can help implement cost-effective security solutions that guard a small business against modern malware attacks or Progent can plan, configure, and monitor a comprehensive security environment for hybrid networks that support local, remote, and mobile users sharing IT resources distributed across multiple physical datacenters and public and private clouds.
Security Auditor Juniper Junos
Juniper Junos CLI Firewall Configuration
Progent's Juniper-authorized network consultants can assist your company to design and deploy Juniper Firewall/VPN technology, enhance and support your infrastructure, and upgrade efficiently from outdated products to the latest versions. Progent's Junos OS engineers can provide expertise with Juniper's premier network operating system to help your business to simplify the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software productss and can assist you maintain environments that incorporate a combination of Juniper's OS platforms.
Engineers NetApp MetroCluster Troubleshooting
NetApp MetroCluster Troubleshooting Professionals
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering along with replication to deliver rapid, zero data loss disaster recovery between datacenters that are up to 300km away from one another. Progent's team of veteran network experts can help you to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can make sure you follow leading practices for configuring your MetroCluster solution by delivering guidance with tasks like assigning disk pools and shelf IDs, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to verify compliance with information assurance standards and government mandates.
IT Consulting Altaro 365 Total Backup
Hornetsecurity Altaro 365 Total OneDrive Backup Consultant
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
Biggest Windows Skills Transfer
Expert Microsoft Certified Windows Education
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Mid-size businesses who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
24 Hour SCCM 2007 Policy Settings Network Engineer
Consulting SCCM 2007 Patch Management
Progent can help your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance compliance, and increase worker output by ensuring that critical applications stay current, managing product licenses, and reporting usage patterns to help you make informed purchasing decisions. When your organization is set to upgrade your SCCM 2007 device management solution, Progent can assist you to plan and implement a smooth migration to SCCM 2012.
Microsoft Virtual Server 2005 Consultancy
MS Virtual Server Administration Website Professionals
Microsoft Virtual Server 2005, hosted on the Windows Server platform and based on software originally produced by Connectix, provides the power necessary to carry out server consolidation, software upgrade, and server quarantine projects via virtualization technology in an enterprise-ready computing network with advanced expandability, manageability, and availability. Microsoft has targeted Virtual Server at companies wishing to improve ROI in software programming and piloting, migration from outdated mission-critical software, and server consolidation. Progent's professional Virtual Server experts can help your business to evaluate and integrate Microsoft Virtual Server.
Consultant ProSight Small Business Private Clouds
Private Cloud Virtual Datacenter Hosting Technology Professional
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small or mid-size organization's servers in an environment that gives the highest level of dependability and expandability and is in addition simple to move to any data center. ProSight Virtual Hosting and management services are built on mature virtualization architectures that allow small and midsize companies with multi- platform IT systems to save significantly on the expense of capital investments, infrastructure maintenance, and IT administration while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.
Support Services CIO
Support and Setup CIO
Progent can provide small businesses with an IT management expert who can act as a part-time CIO. This part-time Chief Information Officer can provide long-term direction to help you deploy sensible IT products to improve business processes so they align better with your business objectives. Your business can develop and install a well thought out IT plan without incurring the cost of a full-time senior IT executive.
Expert Training On-site Support
Information Transfer Online Support
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces few competitors. Small companies who utilize familiar independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
Virtual Server Hyper-V Remote Consulting
Top Microsoft Hyper-V Virtual Machines Network Engineer
Progent's Microsoft-certified consultants can help you analyze the potential advantages of Hyper-V-powered virtualization for your company, conduct test installations to validate Hyper-V's operation with your line-of-business software, evaluate your network and server infrastructure for smooth performance with virtual server solutions, assist you in upgrading to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your IT personnel to monitor and manage Hyper-V, provide expert consulting help for improving the protection of your virtual servers, establish and validate business continuity procedures that optimize network availability, and provide ongoing consulting and technical support including affordable remote repair and comprehensive Help Desk outsourcing.
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