Enlarging your telecommuter workforce may have a major impact on network infrastructure, security, and corporate culture. Progent has two decades of experience assisting SMBs to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Bakersfield organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum business value. Progent can provide services that go from on demand guidance for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Bakersfield, California organizations to succeed with any facet of building a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and streamlined management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed for an at-home work environment can be especially complex if you must manage a mix of worker-owned equipment like PCs and laptops, routers, and Wi-Fi appliances from an assortment of vendors and with a mix of OS software and firmware levels. Progent's background delivering remote support for both legacy as well as current technologies in virtual office venues enables you to make cost-effective use of your existing infrastructure and offers fast access to expertise for making necessary updates. Support services offered by Progent to help you to implement a productive telecommuting infrastructure include:

  • VPN technology makes it possible to create a safe tunnel for authenticated remote workers to use IT assets located at your corporate datacenter or in the cloud. Progent can assist your company to configure and manage VPN connections between your teleworkers and your various network resources by providing remote VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA experts can help your at-home workers to utilize Cisco's AnyConnect client software for safe VPN tunneling for a broad range of devices including Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and interact with a data center PC's desktop. This technology provides network managers substantial control over the computing environment of telecommuters and ensures remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home networks to the Internet and support VPN connections, local wireless networks, and firewall services. Progent offers top-tier remote support for deploying routers from all major manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting the whole family and visitors, are frequently utilized by telecommuters to connect to their Internet router for work. This can create performance and cybersecurity problems. Progent can assist businesses to resolve these issues by delivering services like Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti wireless AP setup assistance.
  • Internet connectivity solutions impact the performance and availability of connections between telecommuters and the company network. Line-of-business processes may require backup Internet access in the event the primary connection fails. Progent offers expertise for picking ISPs, picking appropriate service packages, and setting up fault-tolerant Internet access. See Internet connectivity solutions.

IP Voice Integration for an At-Home Workforce
Extending the corporate PBX environment to include remote users is critical to maintaining a productive work-at-home solution. A variety of cloud-centric VoIP products are used by SMBs to support telecommuters. Many enterprises depend on Cisco's current or legacy platforms for IP voice solutions. Progent can assist businesses of all sizes to plan or tune a telecommuter VoIP service that delivers the versatility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations tune their current Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager manages other mixed media services such as unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM support, visit Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other early VoIP platforms, visit CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with clients operating outside the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN architecture to support these solutions and deliver as-needed deployment and troubleshooting expertise.

Voice/Video Conferencing for Remote Workers
A broad range of video conferencing platforms from leading vendors support virtual discussions, video and voice conferencing, chat sessions, and content sharing for both local users and telecommuters. Many organizations use multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can assist you to maintain your existing voice/video conferencing ecosystem and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 concurrent users for video calls. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference. To learn more about Progent's consulting expertise for Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with capabilities such as voice/video calling, persistent chat, plus data sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help you to tune your network architecture to host them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful environment of productivity apps that create a cohesive user experience for sharing data and ideas across multiple sites and on a broad selection of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange Server since their first releases and can help your company to configure these flagship collaboration platforms to optimize the effectiveness of your at-home workforce.

SharePoint Integration Consultants for At-Home WorkersSharePoint utilizes web sites to facilitate collaboration and information delivery by providing policy-driven delivery of content, business processes, and utilities for looking through company-wide information silos. SharePoint permits you to create protected web portals that enables at-home workers to view and update aggregated corporate intelligence via Wikis, Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting services, go to SharePoint integration and application development consulting.

Exchange Integration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, see deployment consulting services for Exchange.

Microsoft Onedrive Integration Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues can share them safely via a browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables at-home workers to co-edit files. Revisions created offline are synced when you go back online. To find out about Progent's consulting expertise for OneDrive, see Microsoft Onedrive configuration experts.

Public Cloud Integration for Remote Workers
Progent can provide advanced online assistance for helping organizations to build, manage and repair integrated network models that incorporate internal data centers, remote workers, branch offices, and cloud resources. Progent can provide expertise for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve issues with cloud access, authentication, and security.

Azure Integration Services for Remote WorkersAzure is a leading platform for cloud software and services that allows you to use infrastructure, servers, and critical applications running on Microsoft's extensive cloud. Microsoft Azure features over 100 cloud-based services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also help you establish secure connections to Azure for at-home workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's consulting expertise for Azure, visit Microsoft Azure consulting services.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's popular suite of business productivity software and cloud services available on a subscription basis. Microsoft apps and cloud services are marketed in a selection of bundles intended for users ranging from students and households to major enterprises. Progent offers quick and affordable remote access to experts familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to assess the various subscription bundles available for Microsoft 365 and configure 365 apps for your at-home workers to achieve top business value. For details about Progent's expertise for Microsoft 365, refer to Microsoft 365 integration expertise.

Exchange Online Integration Services for Remote WorkersExchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, on-demand scaling, high reliability, and other advantages inherent with cloud computing. Microsoft has engineered Exchange Online to run transparently with on-premises deployments of Exchange, enabling you to build hybrid cloud/onsite networks. Progent's Exchange experts can provide occasional help to get you through tough technical roadblocks and can also provide comprehensive project management outsourcing to make sure your remote workers have easy and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's expertise for Exchange Online, visit Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for TelecommutersAmazon AWS is a trailblazer in the public cloud arena and is the industry's top provider of cloud-based services. Progent can provide quick and economical online contact with cloud integration consultants who can help your organization to plan, deploy, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to create a high-availability network architecture so your users have a productive computing environment whether they are working from your main office, a branch office, from home, or on the move. For details about Progent's support services for Amazon AWS, go to Amazon AWS integration expertise.

Google Cloud Integration Services for TelecommutersGoogle Cloud Platform is a leading set of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to scale your current IT assets with the Google Cloud Platform, and Progent's database consultants can help you make your key apps cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to set up virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage services, and streamline access management for telecommuters with GCP Cloud Identity. Progent's experts can also assist your business to use GCP's management tools to administer and track your Google Cloud environment. For details, go to Google Cloud Platform integration expertise.

Help Desk Support for Teleworkers
An emergency, company-wide switchover to a telecommuter business model, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's extensive team of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from help requests through ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update their current tickets, add details, and append screenshots or relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to supplement your current Help Desk organization by sharing responsibilities for Help Desk Call Center support services seamlessly between your in-house support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution based on the number one professional services automation tool for handling help requests and ticketing, establishing ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can help your business to provide best-in-class technical support to your at-home workforce, see Progent's Call Center supplementation Services.

Security for Telecommuters
Work-from-Home (WFH) employees typically use their personal devices and often work in a poorly secured physical environment. This situation increases their susceptibility to malware threats and calls for judicious deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive end-user education, and the creation of policies built on leading practices. Progent's seasoned team of IT security solutions consultants can assist you to design, deploy and manage a compliant security solution that protects vital information assets in networks that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network environment that can be safely accessed by on-premises users and by an at-home workforce, mobile workers, vendors, clients, and the public. Next-generation firewall devices permit you to assign and control different permissions to different groups of users and to expand your IT network and modify your cybersecurity posture as your company evolves and as network attacks grow more complex. Progent supports both current and older security devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support services, visit firewall integration and support expertise.

Remote Security Monitoring for TeleworkersRemote Endpoint Monitoring makes it possible to watch over the disparate devices used by telecommuters and either block or identify and respond to the latest threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each secured endpoint, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to detect new threats on arrival. When a cyberattack is discovered, ProSight ASM immediately isolates the infected endpoint device from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring agent is self-contained, endpoints stay secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, go to remote endpoint security monitoring for at-home workers.

Two-factor Authentication Services for TeleworkersProgent's Duo MFA Managed Services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you sign into a protected online account and give your password you are asked to verify your identity via a device that only you have and that is accessed using a different network channel. A wide range of devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of outside and local security threats for an environment that incorporates telecommuters. Progent can run remote, automated security inventory scanning for quickly and affordably uncovering a broad range of security gaps that can be surfaced via the Internet. Progent's security assessment consulting services, which can be managed by security experts with top certifications including CISM, ISSAP, and GIAC, can help your business to evaluate your procedures and governance policies and review your WAN architecture to enable you to design the highest level of security for your remote workers.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver automated testing of your at-home environment as well as your internal and perimeter networks to help you uncover, rank, fix, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent can help you to use NodeZero to perform comprehensive pentests of your perimeter and your internal IT infrastructure so you can determine your present security posture. Progent can also assist you to strengthen your network security and can help you to design and implement a unified cybersecurity strategy that streamlines management and delivers maximum protection for on-premises, multi-cloud, remote, and perimeter IT assets. To learn additional details about Progent's threat assessment services based on on NodeZero's PEN test platform, refer to Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about critical areas to concentrate on for protecting an IT environment that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection covers saving and restoring critical information in order to avoid data loss and reduce recovery time and effort in case of storage system problems due to hardware breakdowns, programming hiccups, human error, cyber attack, or other causes. Dependable data protection strategies can be particularly difficult to design and maintain in hybrid environments that incorporate local data centers, public clouds, and an at-home workforce.

  • Backup/Recovery strategies for remote workers must address diverse types of user-owned endpoint devices. Progent can provide fast remote access to experts knowledgeable about a broad range of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Popular backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data distributed across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud storage and includes fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate circumstances that call for a rapid changeover to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can assist your business to develop, document and test a DR/BC plan that includes the process of moving to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager features a centralized solution for safeguarding corporate information by managing local, mobile, and at-home endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and applications. Managed endpoint devices can be personally owned or company owned. IT administrators managing the enrolled endpoint computers of telecommuters can use Intune to deploy and authenticate apps on managed devices, push patches and certificates, configure rules for accessing data and networks, manage passwords, establish VPN tunnels, determine how home-based workers share data, set up threat protection, ensure security compliance, and wipe sensitive data from missing, stolen or deactivated endpoint devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS endpoints. To learn about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the devices of your teleworkers, see Intune teleworker device management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that helps network managers to keep offsite endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery technology for identity control, app management, and setup management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a one-time purchase. Key features of Workspace ONE include rapid over-the-air provisioning of new laptops, immediate onboarding of new employees, policy setting and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based products. To learn about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Bakersfield, California business, call 1-800-993-9400 or go to Contact Progent.