Remote Network Support

Fast Online Support for Bakersfield California Networks
For companies in Bakersfield California, Progent provides online support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's online support experts offer excellent value because they have the real-world background and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. This reduces immediate costs because solutions require minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating system outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is especially important in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions somehow end up as large invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes that allow the highest degree of effectiveness for online consulting and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to link to your environment without compromising network security.

Progent's proven technical support reporting system keeps extensive records of all support that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of all help provided to each customer by any Progent engineer. This history of issues and repairs is stored as an easily exploitable support knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft open up additional extensive technical support databases and allow priority access to manufacturers' in-house engineering staff so Progent's remote service experts can find the best resolutions in the least time.

Online services provided by Progent to companies in Bakersfield California include:

• Certified Windows Experts
  Progent's Microsoft-certified online support engineers can provide computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a wide variety of platform support services such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Microsoft Office Access Application Development, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also can deliver a wide range of affordable PC desktop services to help you company to install, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and upgrade consulting and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and validates a person's networking skills at the expert level. Cisco CCIEs know how to deal with the most complex issues occurring in network infrastructure design, installation, management, compliance, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or identifying program patches. Cisco CCIEs provide excellent value since their depth of expertise allows them to find solutions for problems quickly. In common instances, less experienced consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can connect to your environment by means of advanced remote support technology in order to provide efficient, secure, and affordable diagnosis and repair.

  Southern Central Valley Contact Information:
  Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
  

  Progent locations in Southern Central Valley

  City	Address	Phone	Link
  Bakersfield	2005 EYE Street, Suite #6 Bakersfield, CA 93301 United States	(661) 855-4155	Bakersfield Network Support Services
  Fresno	1444 Fulton Street Fresno, CA 93721 United States	(559) 878-5500	Fresno Network Support Services

  
  
  

  Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of infrastructure appliances. Cisco networking support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.

• CISSP and ISSAP Premier System Security Professionals
  Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate rapidly following a serious penetration. Security support services available from Progent cover thorough data security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Integration Solutions
  Progent can provide expert remote support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with local Exchange deployments, Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR solution based on VMware SRM.

  Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a broad range of information technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX and Linux support engineers can provide emergency online help troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
  — Mac OS X
  — Sun Solaris
  — IBM AIX OS
  — HP-UX
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX
  

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of outsourced network management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and rapid recovery of vital files, applications, images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT system. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's patch management support services.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are via a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized as this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several validation devices. For details about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of in-depth management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables customers to complete major projects within budget and on time. Progent's special online consulting services include:

• Call Center Expertise
  Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

  Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or revamping your current organization, evaluating or modifying Help Desk software to address the special needs of your company, or providing occasional online staff to work with your in-house Help Desk Call Center team during unusually busy events like software transitions, mass upgrades, or rolling out new business software.

  Progent's Help Desk Call Center staff of seasoned network consultants gives your customers in Bakersfield California instant communication with an effective network service resource with years of background delivering telephone-based consulting and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a significant contributor to business efficiency, and Progent's policy is to solve instead of simply document IT problems.

• Applications Support: Education, Customization, and Troubleshooting
  Progent's Applications Experts Team offers remote professional engineering support and education in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. For additional information about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Services.

• Unified and Automated Management of Hybrid Cloud Networks
  Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

• Online IT Infrastructure Monitoring Support
  Progent offers organizations in Bakersfield California remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By exposing looming problems before they result in network outages, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate a mix of platforms.

Even if your Bakersfield organization works with a local freelance support technician or employs an in-house IT staff that know how to deal with common network issues, Progent's Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to address unexpected system crises or especially challenging integration problems.

Advantages of Progent's IT Support for Companies in Bakersfield California
Progent's online network troubleshooting services enable your Bakersfield business to enjoy the benefits of immediate, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will derive greater business value by becoming more available, productive, and protected. Advantages to your company include:

• Convenient remote expansion of your local IT resources
  With most offices in Bakersfield California, local network service resources, whether represented by independent consultants or an in-house maintenance staff, can take care of typical network issues. However, serious problems can spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these instances, Progent's online support experts give you a convenient, fast, and economical way to supplement your regular resources and to pass on useful information to improve your ability to handle downstream problems in-house.

• Less Dependence on Individual Consultants
  For IT support, smaller companies commonly rely on independent freelance service providers. Although freelance consultants carry smaller overhead than larger service firms and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of fallback help may force your business to go without assistance during an IT crisis. As your company grows, network downtime and problems with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve support experts to make sure your IT system remains up and running.

• Create a Solid Basis for Smooth Growth
  Businesses often start with an information system implemented on a shoestring budget. Without a proper framework, band-aid fixes can get piled onto an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the organization. Such badly built systems need careful analysis, intelligent long-term planning, and wide technical knowledge to evolve to a system architecture that can provide the solid foundation to meet current business requirements and ease downstream expansion.

• Interact with Problem Solvers Rather Than Product Sellers
  Smaller businesses require guidance and technical education to negotiate an ever more complicated maze of product options available for promoting business success and improving productivity. These companies hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can result in a situation where the proposed solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical knowledge, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

• Best Practices
  Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the front lines of IT support, executing a wide variety of IT projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not just world-class technical help, but also a consultant with proven methods for using technical knowledge to repair real-world IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for online service and on-site visits per minute. As a result, you are charged only for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has few competitors. Businesses who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

• Automated Server Monitoring with MS Operations Manager
  Progent is one of the only support firms to provide round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from painful and expensive service losses.