Fast Remote Help for Bakersfield California Information Networks
For organizations located in Bakersfield California, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide excellent leverage because they possess the real-world background and have access to the advanced tools needed to solve the majority of network issues quickly. This reduces direct expenses because solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization saves additionally in incidental costs by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing model for remote help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many remote support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where fast repairs manage to end up as big tabs. Progent's skill at disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies which promote the highest degree of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to communicate with your system remotely without compromising network security.
Progent's advanced service reporting system maintains comprehensive histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of services provided to every Progent customer by every engineer. This database of problems and fixes is organized as a conveniently retrievable proprietary knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the best resolutions promptly.
Remote technical support services offered by Progent to businesses in Bakersfield California include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support experts can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop support services to assist your company to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and certifies a person's network technology knowledge at the expert level. CCIEs know how to handle even the most challenging problems surrounding network planning, installation, maintenance, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs are an excellent value because their broad experience enables them to solve problems rapidly. In typical cases, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your network by means of advanced remote troubleshooting technology in order to provide fast, secure, and affordable analysis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of infrastructure appliances by providing consulting services such as:
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up quickly following a damaging penetration. Security solutions offered by Progent cover in depth data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile access; securing your email system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent runbook for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a wide spectrum of computer technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's leading corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting services can aid you in establishing an effective new Help Desk or enhancing your existing organization, selecting or modifying Help Desk Call Center application software to address the particular demands of your corporation, or providing occasional phone support personnel to work with your internal Call Center team to handle unusually busy situations such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk team of experienced information technology experts offers your computer users in Bakersfield California instant contact with an effective technical support resource with extensive background offering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a key enabler of business performance, and Progent's intent is to fix and not simply record IT issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers online professional consulting support and training in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Bakersfield California online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your network support is proactive rather than reactive. By uncovering possible issues before they expand into network outages, proactive monitoring can ward off stressful and expensive service failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on a mix of platforms.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Bakersfield California, Progent's online network support specialists can deliver effective and economical IT help the instant your organization has to have it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve network problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Bakersfield office relies on a local freelance support technician or employs a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to resolve sudden network crises or particularly complicated integration problems.
Features of Progent's Online Computer Support for Bakersfield California
Progent's online support, remote repair, network security consulting, and system management services offer businesses in Bakersfield California the greatest leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk support and network management, Progent's experts can deliver your business world class network support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Bakersfield California and is also ideal for networks in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for online service and requires no ongoing retainer for services delivered during regular business hours. This keeps you from paying big bills for simple fixes.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers help from authorized specialists with experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting expertise in specific business applications. Help offered by the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Application Development
MySQL Management Support and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By offering a full service centralized source for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that fit the unique needs of your company.
- Sophisticated Remote Connectivity Tools
Secure online access permits Progent's support professionals to see exactly what your users see. This makes it possible to find fast solutions to problems that could otherwise require an expensive onsite service call. State-of-the-art online access tools and experienced technicians together allow Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Support for Mainstream VPN Products
Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for Maximum Network Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious organizations whose clients need immediate access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, fine tuned support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Companies who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.