Fast Online Technical Support for Bakersfield Information Networks
For companies in Bakersfield or anywhere in California, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional value because they possess the practical experience and are equipped with the sophisticated tools needed to resolve most information system problems rapidly. This reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more with indirect costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote technical support experience is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's billing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. In contrast to many online service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing save you from situations where fast solutions somehow turn into large bills. Progent's skill at dealing with problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested processes that ensure the highest degree of efficiency for remote technical support and repair for computer networks of any size. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your system remotely without violating system security.
Progent's powerful service reporting application includes comprehensive histories of all service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services delivered to every Progent customer by every Progent consultant. This database of issues and fixes is organized as a readily retrievable support database that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft make available additional massive support databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service specialists can find the most efficient solutions promptly.
Remote technical services available from Progent to customers in Bakersfield and throughout the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support engineers can provide network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to assist your company to deploy, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and certifies a consultant's technical knowledge at the master level. CCIEs can deal with even the most difficult challenges encountered in network infrastructure planning, integration, management, security, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional value since their broad experience permits them to solve problems rapidly. In common cases, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your environment by means of advanced on-line troubleshooting technology in order to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling selection of networking appliances. Cisco infrastructure support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet APs deployment help, Cisco wireless controllers support Services, Cisco VPN and Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection services that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recover quickly after a serious penetration. Security solutions available from Progent cover thorough information security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; establishing safe mechanisms for remote and mobile communication; guarding your email system against spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering applications and services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to address a broad spectrum of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the industry's top corporations. The ProSight line of network monitoring and management services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or revamping your existing one, identifying or modifying Help Desk Call Center software products to address the particular demands of your company, or providing temporary online personnel to supplement your internal Call Center group during high-demand scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your computer users in Bakersfield or anywhere in the state of California rapid communication with a large network service group with substantial background offering phone help and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a solid contributor to company productivity, and Progent's intent is to fix and not merely report technical issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply online and in-depth engineering support and education in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Bakersfield, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By spotting looming trouble spots before they evolve into network outages, automated monitoring can minimize stressful and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a variety of operating systems.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Bakersfield or throughout the state of California, Progent's online network support specialists can provide effective and affordable system help the instant your organization has to have it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair IT problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Bakersfield organization deals with a regular freelance support technician or maintains a full time organization that can deal with day-to-day computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to fix sudden system emergencies or especially tough integration projects.
Features of Progent's Online Network Support for Bakersfield
Progent's online support, remote repair, network security expertise, and system administration services offer businesses in Bakersfield or anywhere in the state of California the greatest leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your office world class IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Bakersfield and is also ideal for networks in geographic regions of California that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad range of Microsoft support tools, technical databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum charge for online service and requires no monthly retainer for services provided during regular working hours. This protects you from facing big bills for routine fixes.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in planning, deploying, and managing networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings include system integration, MS Exchange expertise, network security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting support in critical business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL Management and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that fit the special requirements of your business.
- State of the Art Remote Access Tools
Secure remote access permits Progent's support experts to see exactly what your customers see. This makes it possible to produce quick fixes to problems that could otherwise demand an expensive onsite service call. Cutting-edge remote access software and expert engineers combine to allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Service for Maximum Network Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-constrained offices whose clients require instant access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical background, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert technical help, but also a consultant with proven methods for using computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be forced to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports transmitted by every consultant to each customer. The practice of detailing and organizing service activity allows more effective support and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.