Fast Online Technical Support for Bakersfield California Computer Networks
For organizations in Bakersfield California, Progent offers remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage because they have the real-world background and are equipped with the sophisticated technology required to resolve most information system problems rapidly. This reduces direct expenses because solutions use up minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay only for the support that you actually get. Unlike typical remote service firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast repairs manage to turn into large bills. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-proven methodologies which promote the maximum level of efficiency for online help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's remote service group to communicate with your system without compromising network security.
Progent's powerful customer support reporting application keeps extensive records of the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of services delivered to each client by any engineer. This history of anomalies and responses is organized as an easily retrievable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional extensive technical databases and permit priority response from vendors' internal engineering staff so Progent's online service experts are able to determine the best solutions in the least time.
Online technical support services available from Progent to companies in Bakersfield California include:
Authorized Windows Experts
Progent's Microsoft-premier remote support professionals offer network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad variety of technology support such as Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to help you company to deploy, integrate, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking consultants, and indicates a consultant's technical skills at the master level. Cisco-qualified CCIEs can handle the most difficult problems surrounding network infrastructure design, deployment, administration, security, and repair. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs provide excellent cost-effectiveness because their broad experience allows them to resolve problems quickly. In common instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment via sophisticated remote troubleshooting technology in order to perform efficient, safe, and economical analysis and repair.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure devices. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs consulting support, Cisco wireless controllers support Services, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to bolster the safety of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help your business to recuperate quickly following a serious breach. Security support services offered by Progent include: in depth information security and compliance assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; building safe architectures for off-site and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Microsoft 365 integration solutions with local installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in networks that incorporate Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-oriented methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow transparent backup and fast recovery of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT network. Besides optimizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time management reporting plug-ins designed to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to complete major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Bakersfield Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk Call Center or improving your current one, identifying or modifying Help Desk software products to address the unique requirements of your company, or providing temporary phone support staff to supplement your internal Help Desk team to handle high-demand scenarios like software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center staff of experienced information technology experts offers your customers in Bakersfield California immediate contact with an efficient support group with years of background providing phone help and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a crucial driver of company success, and Progent's target is to solve instead of simply record IT problems.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth consulting expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. For additional information concerning Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Bakersfield California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to fit your business so that your network support is proactive and automated. By spotting emerging problems before they expand into network outages, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a variety of OS platforms.
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Bakersfield California, Progent's online computer support engineers are ready to provide expert and economical IT help the instant your company has to have it. More than 20 years of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Bakersfield office deals with a regular independent consultant or maintains a full time organization that can handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to resolve sudden network crises or especially challenging integration problems.
Benefits of Progent's Network Help for Organizations in Bakersfield California
Progent's remote IT consulting services enable your Bakersfield business to experience the advantages of on-call, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will derive added business worth by becoming increasingly available, efficient, and secure. Benefits to your business include:
- Seamless remote expansion of your on-site support resources
For most companies in Bakersfield California, local network support providers, whether made up of independent consultants or a full-time IT staff, can resolve typical network issues. However, serious problems might occur when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service specialists give you a convenient, fast, and budget-friendly solution to augment your regular help and to convey useful information to improve your ability to handle future issues in-house.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller organizations often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback personnel may require your business to go without assistance during an emergency. As your network expands, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to make sure your network stays up and running.
- Create a Scalable Basis for Seamless Expansion
Companies often begin with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. These badly built systems need proper analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a network architecture able to provide the stable foundation to handle critical business demands and simplify downstream growth.
- Work with Problem Solvers Rather Than Product Sellers
Smaller organizations need guidance and technical education to negotiate an increasingly complex maze of technology options capable of promoting business success and improving productivity. These companies hardly need a computer consultant who is motivated to sell a certain vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a profitable technology instead of the true requirements of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align technical consulting with the real needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of network service, executing a broad range of IT tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be tempted to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to each client. The discipline of detailing and organizing support activity results in more effective support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.