Immediate Online Technical Support for Bakersfield California IT Networks
Immediate Remote Support for Bakersfield NetworksFor companies in Bakersfield California, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses since solutions require minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves even more with indirect costs by reducing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you pay only for the services that you actually get. Unlike many remote support companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where fast fixes manage to turn into big bills. Progent's skill at handling technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies that allow the maximum level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's online support team to link to your computer system without violating system security.

Progent's proven technical support database application stores extensive records of the service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of all help delivered to each Progent client by any consultant. This database of trouble tickets and resolutions is organized as an easily retrievable support knowledge base that permits Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of certifications and close relationships with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to arrive at the most efficient resolutions quickly.

Online support services available from Progent to customers in Bakersfield California include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid recovery of vital files/folders, applications, images, plus VMs. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and activities that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and enter your password you are requested to confirm who you are on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is ProgentÔŅĹs server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youÔŅĹre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center staff of seasoned network experts gives your clients in Bakersfield California rapid assistance from a reliable network service resource with substantial experience offering telephone-based support and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a major driver of business success, and Progent's goal is to solve rather than simply report technical problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group offers phone-based professional consulting support and training in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Bakersfield California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to suit your business so your network maintenance is proactive and automated. By detecting emerging issues before they expand into crashes, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems based on a variety of operating systems.
How Your Bakersfield Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Bakersfield California, Progent's phone-based network support specialists are ready to provide effective and affordable system help the instant your organization requires it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Bakersfield business has a local freelance support technician or employs an in-house IT staff that know how to deal with typical network issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to deal with unexpected system crises or especially challenging integration projects.

Features of Progent's Online Network Services for Bakersfield California
Progent's online support, remote repair, network security consulting, and network management services give offices in Bakersfield California unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk call center support and system management, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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    Progent can help companies of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and lower equipment investments. Microsoft Azure includes a wealth of public cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and resources and ensure you sidestep the common mistakes small organizations make when moving to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Android handhelds.

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    Forefront Threat Management Gateway builds on the powerful security technologies of Internet Security and Acceleration Server and provides a centrally administered web gateway that acts as a one-server solution for an array of security features such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting capabilities, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to cut expenses and improve availability. Progent's Microsoft-certified consultants can help your company to plan and execute pilot and production deployments; interface Forefront Threat Management Gateway with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; install Forefront Threat Management Gateway to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and repair services. Progent can also help you to migrate smoothly to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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    Progent's Ekahau-certified Wi-Fi experts can help your business to plan, deploy, optimize, manage and debug a Wi-Fi solution adapted to your facilities. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF signal measurement.

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    Progentís Microsoft experts provide small and medium size companies world-class consulting support for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's standard tools for change and configuration automation. System Center Configuration Manager 2007 is the new title for the change management solution formerly called SMS Server. Configuration Manager offers a variety of new features to SMS Server 2003 including comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís Microsoft certified consulting professionals can show you how to use SMS Server or Configuration Manager 2007 economically for automated operating system and application installation, security patch control, application metering, and licensing compliance. Progent's engineers can also help your company to migrate smoothly from SMS Server to Configuration Manager 2007.

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    Progent can provide the services of a CRISC-certified risk management consultant to help your company to design and implement an enterprise risk management solution based on best practices identified by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines.

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    Progent provides high availability load balancing support covering system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology such as Cisco Content Engine. fault tolerant load balancing providers for which Progent can provide consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.

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    System Center Configuration Manager automates software deployment and updating, centralizes security and compliance settings management, keeps track of network assets, guards against corporate data leakage, performs health reporting, allows safe self service, and delivers a single point of control for managing multi-OS networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration specialists can help businesses of any size with any aspect of planning, implementing, operating and repairing a SCCM deployment for local, cloud, or hybrid environments.

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    Progent offers a variety of network support bundles for small businesses. These IT outsourcing and server monitoring solutions are built around the proactive problem solving capabilities of Microsoft Operations Manager, a state-of-the-art network and system support software platform that monitors the reliability, performance, and safety of your network and isolates potential troubles before they can bring down your network. With Progent's economically priced network support programs, small organizations can select a basic co-sourcing service program based on Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution.

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