Immediate Online Support for Bakersfield Computer Systems
For businesses located in Bakersfield or anywhere in California, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent value because they have the practical experience and have access to the advanced tools needed to resolve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in incidental costs by minimizing or avoiding system outages and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing model for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you receive. In contrast to typical online support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies that ensure the highest degree of efficiency for online technical support and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to access your environment remotely without breaching network security.
Progent's advanced technical support database application keeps thorough records of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance rendered to every Progent customer by any Progent consultant. This history of anomalies and fixes is structured as a conveniently searchable internal database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft open up other massive technical knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's remote consulting specialists can find optimal resolutions promptly.
Remote technical support services provided by Progent to companies in Bakersfield and throughout the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-qualified online service engineers offer network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server design,
Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to assist you business to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle the most complex problems surrounding network planning, installation, administration, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or locating program patches. CCIEs offer excellent cost-effectiveness because their deep expertise enables them to fix problems quickly. In common instances, less qualified service providers can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your network via sophisticated on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of infrastructure devices by offering consulting services that include:
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recuperate quickly after a serious breach. Security support services offered by Progent cover thorough information security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile access; securing your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of computer technologies including network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help analyzing anomalies within UNIX/Linux systems based on popular variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Bakersfield Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are intended for organizations who don't have the resources to create an in-house Call Center but who require quick access to a reliable Help Desk with proficient phone assistance plus the ability to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your current organization, evaluating or modifying Call Center software products to address the unique requirements of your company, or providing occasional phone support staff to work with your internal Call Center group to deal with high-demand events like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center staff of veteran information technology experts provides your clients in Bakersfield or anywhere in the state of California quick assistance from an effective support group with years of experience offering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a key contributor to business success, and Progent's goal is to fix rather than merely document network problems.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers phone-based and in-depth consulting expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Bakersfield, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your network support is proactive rather than reactive. By exposing potential problems before they result in network outages, system monitoring can ward off stressful and costly network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that support multiple OS platforms.
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Bakersfield or throughout the state of California, Progent's online computer support engineers are ready to deliver expert and cost-effective IT support the moment your business needs it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair computer problems rapidly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Bakersfield company deals with a regular independent consultant or employs an in-house organization that can handle common computer problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to solve sudden system emergencies or particularly challenging integration projects.
Details of Progent's Online Network Services for Bakersfield
Progent's phone support, remote troubleshooting, system security expertise, and network management services give offices in Bakersfield or anywhere in the state of California unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's professionals can deliver your organization world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Bakersfield and is also ideal for networks in geographic areas of California that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, service information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent offers online support on a minute-by-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for phone help and requires no ongoing retainer for support services delivered during regular business hours. This protects you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting offerings consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support for critical application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Software Development
MySQL Project Management and Application Programming
Apple Mac Support
Amazon Marketplace Web Service Software Integration
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that fit the unique needs of your company.
- Advanced Online Access Software
Protected online access allows Progent's service professionals to observe exactly what your customers see. This makes it possible to find quick fixes to problems that could otherwise demand a costly personal service call. Sophisticated remote access tools and experienced technicians combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Support for Maximum Network Uptime
For offices with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-constrained businesses whose clients require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical background, refined support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This ensures that you get not only expert technical help, but also a support engineer with proven approaches for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Companies who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.