Fast and Affordable Online Help for Bakersfield California IT Networks
Immediate Remote Technical Support for Bakersfield SystemsFor organizations located in Bakersfield California, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. This lowers immediate costs since service calls use up fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or eliminating system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. Unlike typical online support companies, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's skill at handling problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized tools and field-proven processes which promote the highest level of efficiency for online help and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to communicate with your system remotely without violating corporate security.

Progent's powerful service reporting application stores extensive histories describing the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of services rendered to each Progent customer by any engineer. This archive of problems and solutions is organized as a readily accessible support knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft open up other massive technical knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's online consulting specialists can determine the most efficient resolutions quickly.

Online services available from Progent to companies in Bakersfield California include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable transparent backup and rapid restoration of vital files, apps, system images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic IT network. Besides optimizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are asked to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this added form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth reporting tools designed to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network consultants offers your clients in Bakersfield California fast access to a dependable support group with substantial background providing phone support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's intent is to resolve instead of just track network problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team offers online and in-depth consulting support and education in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read more information concerning Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Bakersfield California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to fit your environment so your network support is proactive and automated. By detecting looming issues before they evolve into full-scale emergencies, proactive monitoring can head off inconvenient and costly information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support multiple platforms.
How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Bakersfield California, Progent's phone-based network support engineers can deliver effective and affordable system support whenever your organization requires it. More than two decades of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Bakersfield company relies on a local freelance support technician or employs an in-house IT staff that can deal with typical computer issues, Progent's Microsoft certified consultants can provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to solve sudden network emergencies or particularly complex integration projects.

Details of Progent's Online Computer Support for Bakersfield California
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Bakersfield California the greatest leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center support and system management, Progent's experts can provide your company world class IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the front lines of IT service, performing a broad range of technical tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Companies who work with familiar independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

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    Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's popular ASA 5500-X firewalls and offer centralized management of modern cybersecurity capabilities like application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and carry out a smooth migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's subscription-based security services to create and centrally control IT environments that span local offices, data centers, private clouds and public clouds.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Top CIO Network Consultant

    Progent can supply small businesses with an information management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you integrate sensible IT products to improve business processes so they match better with your corporate goals. Your company can develop and implement a well conceived information technology plan without absorbing the cost of a full-time senior IT executive.

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    Progent's Citrix consultants can help your organization to assess the strategic value of the various versions of Essentials for Hyper-V, help you to integrate Citrix administration tools with your Microsoft Hyper-V environment, and demonstrate to you how you can use Citrix Essentials to improve the responsiveness, uptime, consistency, and fault tolerance of your virtual environment while reducing the cost of resources and operations and streamlining administrative tasks.

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    Progent's certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your organization, develop test environments and migration plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT management team, develop an enterprise-wide security plan, automate network management, help with application development, and build and validate a disaster recovery/business continuity plan.

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    Progent can help you in any phase of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 Core as a host for Exchange; designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Hyper-V; setting up hardware load balancing; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.

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    Progent's Check Point firewall experts can help you plan, deploy, and administer firewall solutions that rely on Check Point Next Generation security gateways and Check Point's cloud-based SandBlast security services. Progent can also help you maintain older Check Point firewalls or upgrade efficiently to Check Point's next-generation security gateways.

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    Progent's fault tolerant network experts offer non-stop computing support, disaster recovery services, network load balancing, 24x7 interoffice access, fault-tolerant Internet connection design, 24x7 data center consulting, and other non-stop operations services to show your organization create a non-stop network for mission-critical applications. Progent has the background to develop economical, high-availability systems by deploying the evolving library of Microsoft Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can show you how to you build a fault tolerant mutli-location network with a fully redundant Internet interface and intelligent system load balancing.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware attack. Call 800-462-8800

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    Progent's company culture will make you a better professional by improving your technical skills and increasing the loyalty of your clients. Progent delivers this commitment by recruiting the best professional talent for you to work with, offering an advanced network and communications architecture, using specialized application tools to enable the highest quality of service, and by streamlining proven operational structures for attracting and keeping customers.

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  • Juniper SRX650 Router Security Certification
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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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