Fast Online Help for Bakersfield California Information Networks
Immediate Online Help for Bakersfield NetworksFor businesses in Bakersfield California, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology necessary to resolve the majority of information system problems quickly. This lowers direct expenses since service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more with indirect expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the support that you actually get. In contrast to typical remote support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent situations where fast fixes somehow turn into large tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies that permit the highest level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to link to your company's environment without compromising corporate security.

Progent's proven customer support database application keeps comprehensive histories describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help delivered to every Progent client by every engineer. This database of trouble tickets and solutions is stored as a conveniently retrievable internal database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other vast support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to come up with the most efficient resolutions promptly.

Online services provided by Progent to clients in Bakersfield California include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of outsourced network management services covers all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your computer users in Bakersfield California quick access to a large network service group with years of experience offering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's intent is to resolve and not just annotate IT problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom development, and education services, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Bakersfield California online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so that your network support is proactive rather than reactive. By spotting emerging issues before they evolve into full-scale emergencies, remote monitoring can minimize stressful and expensive network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a mix of platforms.
How Your Bakersfield Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Bakersfield California, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT support the instant your company needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Bakersfield organization has a local freelance consultant or maintains an in-house IT staff that can deal with ordinary network problems, Progent’s Microsoft certified consultants can provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to solve sudden network emergencies or particularly complicated integration problems.

Details of Progent's Online Network Support for Bakersfield California
Progent's phone support, remote repair, network security consulting, and network management services offer companies in Bakersfield California unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can provide your organization world class IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, at the front lines of IT service, performing a broad range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not just expert IT skills, but also a consultant with field-tested methods for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be forced to allow minor problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to every customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who won’t let go of vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



An index of content::

  • 24 Hour Symantec VPN Cybersecurity Contractors Symantec VPN Security Certification
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    24-7 SCCM 2007 Troubleshooting IT Consultant

    Progent can help your business to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, improve compliance, and increase productivity by ensuring that critical applications are always current, tracking product licenses, and reporting usage patterns to help you make informed purchasing choices. When you are set to upgrade your SCCM 2007 change management ecosystem, Progent can assist you to prepare for and carry out a smooth move to SCCM 2012.

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    • Meraki Access Point Management Support Outsourcing
    Meraki Outdoor Wi-Fi Access Point IT Services

    Progent's Cisco-certified wireless networking consultants offer online and on-premises consulting and troubleshooting services to assist your organization to design, install, administer, optimize, and repair Wi-Fi networks that incorporate Cisco's Meraki access points. Progent's consultants can also assist your organization to design and implement hybrid networks that combine on-premises and cloud-based services and that provide easy access, enhanced protection, streamlined management, and consistent performance for all your mobile and desktop endpoints.

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    Office 365 Exchange Online lets you use cloud-based servers, mailboxes and other Exchange infrastructure to reduce hardware costs and management overhead. You can use Exchange Online to run all your mailboxes, or you can set up a hybrid solution that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable online support to assist your small businesses to assess the potential advantages of Office 365 Exchange Online, design a solution that makes sense for your business needs and IT budget, implement an efficient move from your existing Exchange system to one that incorporates Office 365 Exchange Online, train your IT team and end users, and provide ongoing consulting and troubleshooting.

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    • ProSight Virtual Hosting Consulting Services
    Specialist Virtual Machine Hosting

    Progent's ProSight Virtual Hosting service combines advanced virtual server technology, a state-of-the-art data center facility, and the technical services of Progent's Microsoft-certified engineering group to provide small businesses with a complete information technology outsourcing solution that improves network dependability and protection, eliminates management distraction, and lowers expenses. With Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and critical business application servers supported within a secure and fault tolerant data center on a fast, non-stop virtual server configured and supported by Progent's computer support professionals.

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    • Network Management IT Outsource
    Network Management Computer Service Companies

    Progent's Cisco-Premier network management engineers can show you how to run Cisco's management tools along with a variety of powerful third-party applications to create a complete network management solution in order to keep your environment running smoothly, conserve limited resources, protect your data, revive quickly from device breakdown or malicious assaults, and allow you to add or repurpose network resources sensibly and affordably as your company evolves.

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    • Microsoft Office SharePoint Server 2019 IT Consultants
    SharePoint Support and Help

    Progent’s Microsoft-certified consultants offer businesses of all sizes consulting, troubleshooting, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web-based technology for efficiently coordinating people, groups and data. Microsoft SharePoint Server offers a common location for your employees or clients to connect to, organize, share and manipulate relevant information, documents, and applications and to interact with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more effective sharing across groups and more economical business practices. Windows SharePoint Services connect employees, customers, workgroups and projects with the information they’ve developed in a way that makes data convenient to find, download and apply. Progent's certified SharePoint consultants can assist you to manage your existing SharePoint environment or upgrade to the current release of SharePoint.

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    Support and Help ProSight Windows Desktop Management

    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical devices that drive your network environment. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity.

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    Cisco's PIX firewalls have been discontinued and Cisco may no longer offer support these legacy devices. Progent still offers technical support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can also help you determine if you should move up to next generation firewall technology from Cisco. Progent's Cisco technology specialists can help you plan and implement a smooth migration to Cisco ASA 5500-X Series firewalls following leading practices.

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    With virtual servers, companies are able to operate many virtual servers on one physical server. Virtualization technology allows IT organizations to gain all the advantages of server isolation, while avoiding the expense associated with purchasing additional server hardware. Virtualization is also the enabling technology behind private clouds, which provide important benefits including lowering the costs of capital equipment, datacenter facilities, and management while enhancing data security, system availability, and disaster recovery. Other important server management options include server monitoring software, Windows Server Update Services, and remote server management hardware. Progent's certified server management consultants can help you in all aspects of server virtualization and administration to allow your company to contain expenses and save time.

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    important features of Dynamics GP/Great Plains accounting include a modular structure that allows you to license only the components you require, a standards-based foundation built on Microsoft technologies to protect your investment and provide a highly interconnected environment, enhanced reporting services that allow you to track all activities, income and expenses and sales patterns, compatibility with Microsoft Office to speed access to corporate data, the capability to integrate data from virtually any db software or desktop software into Microsoft Dynamics GP, plus an open architecture that makes it easy to develop custom programs. Progent can help you set up and support a reliable, protected server and communications network to support Dynamics GP/Great Plains, and can provide expert GP/Great Plains consultants to show you how to turn the advanced features of Dynamics GP accounting into a high-value business solution.

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    Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security, high-availability, BOYD integration, and integrated business intelligence. Innovations include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Hadoop support, Always Encrypted mode, Mobile Reports, and seamless control over local and cloud-based resources. Progent's Microsoft-certified consulting team can provide remote and on-premises expertise to help businesses of all sizes to deploy, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    Progent has 20 years of experience helping small and medium-size businesses to design, deploy, optimize, administer, and troubleshoot IT networks that support at-home workers.

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    Progent's network professionals can assist you to evaluate the potential advantages of Hyper-V-based virtualization for your company, conduct pilot implementations to validate Hyper-V's compatibility with your production software, assess your network and server infrastructure for smooth performance with virtualization solutions, help you in moving to Windows Server 2008 and setting up Windows Hyper-V, educate your network management personnel to monitor and manage Hyper-V, offer expert consulting support for improving the protection of your virtual servers, establish and validate disaster recovery processes that maximize network availability, and provide continuing consulting and maintenance including affordable remote repair and turn-key Help Desk services.

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    For large organizations, Progent can supplement internal network support groups by providing world-class experience in supporting critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the national or worldwide businesses with branches, Progent can act as a transparent nearby extension of corporate network management. Progent’s enterprise consulting services include corporate-wide security, remote branch office support, system design, Sarbanes Oxley compliance, project planning, and top-level support for multiple location office environments powered by Enterprise Windows 2003. Progent can offer field consultants and specialists to assist with a campus relocation or branch move, or a network architect to help with setting up or using an Internet Data Center or Hosting Facility.

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    Remote continuous network monitoring, automated alerts, and actionable reports are crucial to maintaining the proper operation of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management technology has advanced so far that companies of any size can afford a degree of network stability that was once reserved for enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as low-cost services designed to help your company to detect and resolve a most IT network problems before they can disrupt productivity.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using industry-standard equipment, VM Load Balancing for improving the speed and resilience of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, economical deployment of a stretch cluster quorum arbitration point.

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    Microsoft Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as VoIP and PSTN calling. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and streamlines management via integration with Windows AD. Lync can also reduce expenses by doing away with VoIP hardware and subscription services, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants can provide online and onsite support services to help you to maintain and repair your current Lync 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also help your organization to plan and carry out an efficient Skype for Business migration.

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