Immediate Online Technical Support for Bakersfield California IT Networks
For companies in Bakersfield California, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses since solutions require minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves even more with indirect costs by reducing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you pay only for the services that you actually get. Unlike many remote support companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where fast fixes manage to turn into big bills. Progent's skill at handling technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies that allow the maximum level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's online support team to link to your computer system without violating system security.
Progent's proven technical support database application stores extensive records of the service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of all help delivered to each Progent client by any consultant. This database of trouble tickets and resolutions is organized as an easily retrievable support knowledge base that permits Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of certifications and close relationships with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to arrive at the most efficient resolutions quickly.
Online support services available from Progent to customers in Bakersfield California include:
Authorized MS Windows Support
Progent's Microsoft-expert online support professionals can deliver computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a broad range of platform support services such as Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to help you business to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services include offering Windows 11 system design and upgrade consulting and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with even the most stubborn challenges associated with network infrastructure design, installation, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS network management tools and developing alternate approaches or locating program patches. CCIEs offer exceptional cost-effectiveness because their deep expertise enables them to fix problems rapidly. In common instances, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system using state-of-the-art on-line troubleshooting technology to perform fast, secure, and affordable analysis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity devices by offering consulting services that include:
CISM and CISSP Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security services to enhance the safety of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent include: thorough information security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for restoring services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide array of information technologies such as system architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency remote help troubleshooting anomalies affecting UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid recovery of vital files/folders, applications, images, plus VMs. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and activities that deliver maximum business value from your information network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and enter your password you are requested to confirm who you are on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is ProgentÔŅĹs server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youÔŅĹre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Bakersfield Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center staff of seasoned network experts gives your clients in Bakersfield California rapid assistance from a reliable network service resource with substantial experience offering telephone-based support and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a major driver of business success, and Progent's goal is to solve rather than simply report technical problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Group offers phone-based professional consulting support and training in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Bakersfield California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to suit your business so your network maintenance is proactive and automated. By detecting emerging issues before they expand into crashes, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems based on a variety of operating systems.
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Bakersfield California, Progent's phone-based network support specialists are ready to provide effective and affordable system help the instant your organization requires it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Bakersfield business has a local freelance support technician or employs an in-house IT staff that know how to deal with typical network issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to deal with unexpected system crises or especially challenging integration projects.
Features of Progent's Online Network Services for Bakersfield California
Progent's online support, remote repair, network security consulting, and network management services give offices in Bakersfield California unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk call center support and system management, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Bakersfield California and is also ideal for networks in more remote areas that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides remote support on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for online help and imposes no monthly subscription fee for support services provided during normal working hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers help from authorized specialists who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic support offerings consist of system integration, Microsoft Exchange consulting, system security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting expertise in critical business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management Support and Application Development
Amazon MWS Software Design and Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that match the unique needs of your company.
- Advanced Remote Connectivity Software
Protected online connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require an expensive onsite visit. State-of-the-art remote connectivity tools and experienced technicians combine to allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for High System Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious businesses whose workers require immediate access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoftís leading server products with services such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by every consultant to every client. The practice of documenting and organizing support activity results in more effective service and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.