Fast Online Technical Support for Bakersfield California Computer Networks
Fast Remote Support for Bakersfield NetworksFor organizations in Bakersfield California, Progent offers remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage because they have the real-world background and are equipped with the sophisticated technology required to resolve most information system problems rapidly. This reduces direct expenses because solutions use up minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay only for the support that you actually get. Unlike typical remote service firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast repairs manage to turn into large bills. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-proven methodologies which promote the maximum level of efficiency for online help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's remote service group to communicate with your system without compromising network security.

Progent's powerful customer support reporting application keeps extensive records of the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of services delivered to each client by any engineer. This history of anomalies and responses is organized as an easily retrievable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional extensive technical databases and permit priority response from vendors' internal engineering staff so Progent's online service experts are able to determine the best solutions in the least time.

Online technical support services available from Progent to companies in Bakersfield California include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow transparent backup and fast recovery of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT network. Besides optimizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time management reporting plug-ins designed to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to complete major projects economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk Call Center or improving your current one, identifying or modifying Help Desk software products to address the unique requirements of your company, or providing temporary phone support staff to supplement your internal Help Desk team to handle high-demand scenarios like software transitions, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced information technology experts offers your customers in Bakersfield California immediate contact with an efficient support group with years of background providing phone help and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a crucial driver of company success, and Progent's target is to solve instead of simply record IT problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. For additional information concerning Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Bakersfield California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to fit your business so that your network support is proactive and automated. By spotting emerging problems before they expand into network outages, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a variety of OS platforms.
How Your Bakersfield Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Bakersfield California, Progent's online computer support engineers are ready to provide expert and economical IT help the instant your company has to have it. More than 20 years of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Bakersfield office deals with a regular independent consultant or maintains a full time organization that can handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to resolve sudden network crises or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Bakersfield California
Progent's remote IT consulting services enable your Bakersfield business to experience the advantages of on-call, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will derive added business worth by becoming increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    For most companies in Bakersfield California, local network support providers, whether made up of independent consultants or a full-time IT staff, can resolve typical network issues. However, serious problems might occur when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service specialists give you a convenient, fast, and budget-friendly solution to augment your regular help and to convey useful information to improve your ability to handle future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller organizations often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback personnel may require your business to go without assistance during an emergency. As your network expands, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to make sure your network stays up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies often begin with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. These badly built systems need proper analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a network architecture able to provide the stable foundation to handle critical business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complex maze of technology options capable of promoting business success and improving productivity. These companies hardly need a computer consultant who is motivated to sell a certain vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable technology instead of the true requirements of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of network service, executing a broad range of IT tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be tempted to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to each client. The discipline of detailing and organizing support activity results in more effective support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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    Progent's Citrix consultants can assist your business to design, deploy, manage, and support a virtual application delivery system based on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can help you optimize your network for delivering server and client-side applications, and Progent's datacenter management and support consultants can help your organization to administer and support a remote datacenter that offers high uptime, enhanced protection, and rapid disaster recovery.

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    Progent's Microsoft-certified consultants average more than a decade of background delivering unified communications support for customers ranging from small offices to large enterprises. Progent offers economical support for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure high availability email systems, and implement remote and mobile email access. Progent's Exchange support services can help you in designing and implementing a migration from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2019 Server. Progent also offers integration help for Windows 10 and Windows 11 clients running Outlook and can show you how to integrate Outlook Web App for popular web browsers. For email virus protection, spam blocking and data data leak protection, Progent offers Email Guard security services.

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    Progent's certified Windows Server 2022 consultants can assist your organization to design and implement an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a self-hosted implementation of Windows Server 2022.

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    Progent's Cisco-certified wireless technology consultants can help you to configure, administer, and debug Cisco Wi-Fi devices such as Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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    Progent can provide expert help for each phase of your Microsoft Exchange Server 2010 migration with services that include outsourced or co-sourced project management, site prep, project design and documentation, cost estimates of all new software and equipment needed, suggested sourcing, system verification at customer location or at Progent's test lab, managing transitional coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the old system, and webinar training for customer's IT group and end users.

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    Progent's data protection experts can assist you to create, deploy and troubleshoot a backup/restore plan based on MSP360 software. MSP360 enables file/folder or image-based backup/recovery for virtual machines and physical machines, supports all popular public clouds, and permits you to create a backup solution with a low Recovery Time Objective (RTO) and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to prevent data loss caused by user miscues, computer errors, malicious insiders, and external attacks like ransomware. To read more, see ProSight DPS 360 Backup solutions.

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    Progent's ProSight Virtual Hosting service offers complete hosting of a small organization's servers in an environment that delivers the maximum degree of dependability and expandability and is also easy to migrate to any data center. ProSight Virtual Hosting and management services are based upon mature virtualization technologies that enable small and midsize companies with multi- platform IT systems to economize dramatically on the costs of capital investments, system support, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.

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    ProSight Active Security Monitoring utilizes next generation behavior machine learning tools by SentinelOne to guard endpoints and physical and virtual servers against familiar and new ransomware crypto-worms like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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  • Information Technology Consulting Catalyst Wi-Fi 6 WAP Catalyst 9100 Series AP Management IT Consultants

  • Outsourcing Microsoft Windows Failover Cluster
    Windows Failover Cluster Professional

    The clustering feature set incorporated into the high-end editions of Windows Server 2008 has been dramatically redesigned to simplify the installation, setup, and administration of server clusters that offer improved levels of network dependability, security, efficiency, and versatility. New or enhanced capabilities include automated cluster verification, revamped configuration and installation, unified cluster administration, new cluster architecture for maximum availability, hardened security and quorum structure, fewer failure points, more storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can help your company evaluate the business benefits of Windows clustering, plan and implement a deployment, train your IT staff to administer your cluster environment, deliver continuing consulting and technical help services, and produce and validate a workplace recovery plan.

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    Progent's Cisco-certified Wi-Fi technology consulting experts can assist organizations to configure, administer, and troubleshoot Cisco wireless products including Cisco's Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.

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  • Linux Engineer Linux Consulting Services
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  • Wave 2 Wi-Fi controller Remote Support Services
    wireless LAN controller Support and Integration

    Cisco's Catalyst family of Wi-Fi controllers streamline the administration of wireless networks by unifying the provisioning and management of wireless APs, optimizing wireless throughput by limiting the effect of RF congestion, enhancing wireless availability with fast failover, and strengthening security by identifying cyber threats and filtering network traffic based on user class and location. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement a smooth upgrade to Cisco's latest wireless controller solutions.

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    Progent offers nationwide online phone support and consulting services for businesses that operate Apple Mac networks or whose information systems include a mix of Apple macOS and OS X with Microsoft products. Progent's engineers can provide Mac users a variety of IT services including desktop assistance, upgrading to the most recent version of Mac OS X from legacy versions of macOS and Mac OS X, plus help with Apple macOS and OS X applications. Progent's specialists in Apple technology can also help you with iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Remote IT help provides optimum return for your information technology dollar by extending user efficiency and shortening the time charged for computer analysis and repair. Advanced remote support technology and experienced technicians and engineers allow Progent to solve the majority of IT issues without wasting time and expense by going to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of phone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA and CISM certified security professionals to help with the toughest network issues.

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  • Immediate Windows Server 2016 Business Continuity On-site Technical Support
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    Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting services to assist organizations of all sizes to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Progent's colocation center IT services are designed for companies with equipment located at IDCs or data center co-location hosting sites and requiring timely in-person service at the co-location facility as well as off-site help from Microsoft and Cisco Premier Certified experts. Progent offers a full array of Internet Data Centers and IDC and co-location support services including network topology analysis, Windows and UNIX server integration and support, tech support for server and communications networking, development and installation of high availability systems, defining and implementing layered security defenses, firewall integration and support, configuring load balancing environments, and planning fault tolerant server and storage clustering configurations.

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  • SQL Server 2016 Monitoring Technology Consulting Services
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    Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, security and compliance, availability, BOYD support, and built-in analytics and reporting. New features include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, R language integration, Row-level Security, Mobile Report Publisher, and seamless management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can provide online and onsite support to assist organizations of all sizes to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.

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    Progent's Citrix-certified consultants can help you to plan, implement, manage, and troubleshoot a virtualized Windows application delivery system built on XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter management and support consultants can assist you to manage and support an off-site datacenter that features high availability, advanced security, and rapid disaster recovery.

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    Progent has two decades of background assisting small and mid-size organizations to design, install, tune, administer, and troubleshoot information networks that incorporate teleworkers.

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  • SQL 2008 Reporting Services Contract Development Engineer SQL Server Capacity Planning

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    Progent can provide the expertise of certified consultants as well as seasoned software programmers, DBAs, project management experts, Cisco-certified network architects, disaster recovery planning specialists, and data security consultants to assist you to assess the likely benefits of SQL Server 2012 for your business, install pilot environments at your site or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and define an efficient and secure IT infrastructure that lets you realize the full business benefit of SQL Server 2012.

  • SQL Server 2019 Enterprise Online Support 24x7 Integration SQL Server 2019
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    Progent's CISSP-certified network security consultants can help organizations of all sizes with any aspect of information system security. Progent can create cost-effective cybersecurity systems that protect a small business from modern threats or Progent can design, configure, and monitor an end-to-end security strategy for hybrid networks that support onsite, remote, and mobile users sharing network resources distributed across a mix of physical datacenters and various clouds.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through rigorous examination and extensive work with information security architecture. ISSAP consultants possess in-depth understanding of access control mechanisms and methodologies, telecommunications and network security, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-certified security specialists can help your company with all phases of architecture security.

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    Colocation sites allow businesses to share world-class data centers for hosting network equipment that runs vital applications. Progent's Microsoft and Cisco certified IT experts can help your company with all aspects of your colocation program including selecting and migrating to a colo facility, creating system topology, defining required equipment, on-site and remote troubleshooting, establishing online system administration, and education your IT staff.

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    Progent believes that a carefully designed and executed information system can be a vital piece for enabling a company's growth, and we follow this credo in our corporate network infrastructure. We have built a non-stop virtual office infrastructure that enables Progent's staff engineers and authorized contractors to deliver fast and effective support, cooperate closely on sophisticated jobs, and experience career and personal growth by acting as a member of a dynamic company culture of personal drive and independence.

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  • Windows Server 2022 integration IT Consulting
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    Progent's certified Windows Server 2022 experts can help your organization to plan and implement an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with an on-site installation of Windows Server 2022.

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    Progent offers consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewall solutions.

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  • Network Architect Microsoft Windows
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    Progent's IT outsourcing packages offer affordable computer consulting for small businesses. Whether it involves planning network infrastructure, creating an internal Help Desk or outsourcing a one, deploying a new email system, monitoring your system, or developing a web-based business solution, outsourcing your network technical services can reduce costs and eliminate uncertainties, permitting network service expenses to grow in a more moderate and manageable manner than is possible by building up a large, all-purpose in-house network support organization. Progent's Outsourcing White Paper and flyers show how Progent can enable you to build a protected and highly available system architecture for your vital applications based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.

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