Fast and Affordable Online Help for Bakersfield California IT Networks
For organizations located in Bakersfield California, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage because they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. This lowers immediate costs since service calls use up fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or eliminating system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. Unlike typical online support companies, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's skill at handling problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized tools and field-proven processes which promote the highest level of efficiency for online help and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to communicate with your system remotely without violating corporate security.
Progent's powerful service reporting application stores extensive histories describing the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of services rendered to each Progent customer by any engineer. This archive of problems and solutions is organized as a readily accessible support knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft open up other massive technical knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's online consulting specialists can determine the most efficient resolutions quickly.
Online services available from Progent to companies in Bakersfield California include:
Certified MS Windows Experts
Progent's Microsoft-premier remote service professionals can deliver computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide variety of technology support services such as Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop support services to assist your business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and upgrade consulting and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and validates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve the most difficult challenges encountered in network infrastructure design, installation, maintenance, compliance, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. CCIEs are an exceptional value because their deep experience permits them to find solutions for problems quickly. In typical instances, less qualified service providers can struggle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via state-of-the-art on-line support technology to perform efficient, safe, and affordable analysis and repair.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity products. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs consulting expertise, Cisco wireless controllers support Services, Cisco Security and VPN engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to carry out the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help you to identify and quarantine infected devices and guard undamaged assets from being compromised. If your Bakersfield system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery consultants can assist your Bakersfield organization to rebuild a system damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's group of cybersecurity experts bring the wide range of knowledge required to rebuild all vital components of a targeted system rapidly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and business continuity expertise.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can enhance the safety of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist you to clean up rapidly after a serious penetration. Security consulting services available from Progent cover in depth data security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; establishing secure techniques for off-site and mobile access; guarding your email infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a broad array of computer technologies such as network infrastructure, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance analyzing problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Apple Mac OS X
Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable transparent backup and rapid restoration of vital files, apps, system images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic IT network. Besides optimizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are asked to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this added form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time and in-depth reporting tools designed to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran network consultants offers your clients in Bakersfield California fast access to a dependable support group with substantial background providing phone support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's intent is to resolve instead of just track network problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Team offers online and in-depth consulting support and education in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read more information concerning Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Bakersfield California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to fit your environment so your network support is proactive and automated. By detecting looming issues before they evolve into full-scale emergencies, proactive monitoring can head off inconvenient and costly information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support multiple platforms.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Bakersfield California, Progent's phone-based network support engineers can deliver effective and affordable system support whenever your organization requires it. More than two decades of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Bakersfield company relies on a local freelance support technician or employs an in-house IT staff that can deal with typical computer issues, Progent's Microsoft certified consultants can provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to solve sudden network emergencies or particularly complex integration projects.
Details of Progent's Online Computer Support for Bakersfield California
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Bakersfield California the greatest leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center support and system management, Progent's experts can provide your company world class IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Bakersfield California and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad selection of Microsoft support utilities, technical information, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a per-minute basis, so you pay only for the services you receive. Progent requires no minimum fee for phone help and asks for no periodic retainer for support services provided during normal working hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to authorized professionals with skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core support services include system integration, MS Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support in critical application areas. Help available from the Application Experts Group includes:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL DBA Services and Application Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that address the special requirements of your company.
- State of the Art Remote Access Tools
Protected online access permits Progent's service experts to see exactly what your customers see. This makes it easier to find fast solutions to issues that could otherwise require a costly onsite visit. State-of-the-art remote access software and expert technicians combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Support for High Network Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained offices whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the front lines of IT service, performing a broad range of technical tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Companies who work with familiar independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.