Fast and Affordable Remote Support for Bakersfield California Networks
For companies located in Bakersfield California, Progent offers online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's remote support experts offer excellent value because they possess the real-world background and have access to the advanced technology needed to solve most information system issues quickly. Efficient support lowers direct expenses because solutions require minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike typical online support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from situations where quick fixes somehow end up as major bills. Progent's skill at dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies which permit the maximum degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to communicate with your computer system remotely without breaching network security.
Progent's proven service database system stores thorough histories describing all service that Progent's customers have received. Progent's team consultants have the benefit of the history of services provided to every Progent client by every Progent consultant. This history of anomalies and resolutions is stored as a readily retrievable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft make available additional massive technical databases and permit quick access to vendors' internal engineering staff so Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.
Online support provided by Progent to companies in Bakersfield California include:
Certified Windows Expertise
Progent's Microsoft-certified online support experts can deliver computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop support services to help your company to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and certifies an individual's technical skills at the master level. Cisco CCIEs know how to deal with even the most complex problems associated with network infrastructure design, integration, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent value because their deep experience enables them to fix problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your network using sophisticated remote troubleshooting tools to provide quick, safe, and economical analysis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity devices. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet Wireless Access Points engineering support, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate quickly after a serious breach. Security consulting services available from Progent include: comprehensive information security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; setting up firewalls; building secure architectures for off-site and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a wide array of information technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete major projects economically and on schedule. Progent's special remote engineering services include:
How Your Bakersfield Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk team of experienced network professionals offers your customers in Bakersfield California fast contact with an effective network service resource with substantial experience providing telephone-based support and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk recognition as a significant contributor to business productivity, and Progent's goal is to solve instead of merely record network problems.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Bakersfield California remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your computer support is proactive rather than reactive. By exposing potential issues before they expand into full-scale emergencies, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Bakersfield California, Progent's phone-based network support engineers can provide effective and affordable system support whenever your business has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to repair computer problems rapidly while avoiding the cost and lost time associated with on-site service visits.
Even if your Bakersfield company works with a regular independent support technician or employs a full time organization that can handle common computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the time or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Services for Bakersfield California
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give offices in Bakersfield California unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk support and network management, Progent's experts can provide your business world class IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Bakersfield California and is also ideal for customers in geographic areas that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone support and imposes no periodic retainer for services provided during normal business hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to authorized specialists with skill in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server consulting, network security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting expertise in specific business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Project Management and Software Programming
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By offering a full service centralized resource for network generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that align with the unique requirements of your company.
- Sophisticated Online Access Software
Secure remote access allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise demand a costly onsite service call. Effective remote access tools and experienced technicians combine to enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious organizations whose workers require instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical knowledge, refined support software, and understanding of corporate IT allow offices to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of network support, performing a wide variety of IT projects for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not only expert IT help, but also a support engineer with proven approaches for applying computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Businesses who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.