Immediate Online Troubleshooting for Bakersfield Computer Systems
For businesses located in Bakersfield or anywhere in California, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-certified security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide excellent value because they possess the real-world background and are equipped with the advanced technology required to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since service calls require fewer billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. Unlike typical remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where fast repairs somehow turn into large bills. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized tools and field-proven methodologies that permit the highest level of effectiveness for remote help and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to interface to your company's environment without breaching corporate security.
Progent's advanced technical support database system stores thorough documentation describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of all help delivered to every Progent customer by every Progent consultant. This database of problems and responses is structured as a readily retrievable proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional massive technical databases and permit quick access to vendors' in-house product engineers with the result that Progent's online service specialists are able to come up with optimal solutions in the least time.
Online technical support services available from Progent to customers in Bakersfield and anywhere in the state of California include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals can provide computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to help your company to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and certifies a consultant's technical knowledge at the expert level. CCIEs know how to resolve the most challenging problems surrounding network planning, integration, administration, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to solve problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your computer system via sophisticated on-line troubleshooting tools to perform quick, safe, and affordable analysis and repair.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco CCIEs offer help for the entire range of Cisco's industry-leading family of networking appliances by providing consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services to improve the immunity of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up quickly after a serious breach. Security services offered by Progent include: comprehensive data security assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; setting up firewalls; establishing safe architectures for remote and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to address a broad range of information technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent online help analyzing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Bakersfield Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting support can aid you in creating an efficient new Call Center or enhancing your established one, evaluating or enhancing Help Desk Call Center software products to meet the particular needs of your business, or providing occasional online staff to reinforce your existing Call Center group to deal with demanding scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network consultants offers your workers in Bakersfield or anywhere in the state of California fast access to an effective technical support group with extensive background offering telephone-based consulting and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a crucial driver of company efficiency, and Progent's policy is to solve and not simply track IT problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Bakersfield, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM for your business so your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they grow into crashes, proactive monitoring can head off inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on multiple OS platforms.
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Bakersfield or throughout the state of California, Progent's phone-based network support specialists can deliver effective and affordable IT support the moment your business needs it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Bakersfield office works with a regular independent support technician or maintains an in-house organization that know how to deal with common computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to resolve sudden system emergencies or particularly complicated integration problems.
Benefits of Progent's IT Support for Offices in Bakersfield
Progent's online support services allow your Bakersfield organization to enjoy the advantages of immediate, world-class IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming more available, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
For most offices in Bakersfield and throughout California, local computer service resources, whether consisting of independent consultants or an in-house IT staff, can resolve typical network problems. However, IT crises sometimes strike when your regular resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service professionals offer a convenient, quick, and budget-friendly way to supplement your regular resources and to convey valuable information to improve your ability to handle downstream issues locally.
- Less Dependence on Individual Service Providers
For IT maintenance, smaller offices often depend on independent freelance consultants. While independent consultants carry less internal costs than big consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your company expands, network downtime and trouble with critical software are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup service expertise to insure your IT system remains up and running.
- Create a Scalable Basis for Seamless Expansion
Organizations often begin with an IT system implemented on a modest budget. Lacking a proper framework, slap-dash repairs often get thrown on top of a weak foundation. When a company grows, stability and scalability problems can impede the success of the business. These poorly built environments need proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a system architecture that can provide the solid foundation to meet critical business requirements and simplify future expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller companies require guidance and technical education to negotiate an increasingly complicated maze of product options capable of promoting business success and enhancing productivity. They do not need a computer consultant who is attempting to sell a certain vendor's products. IT support and product selling can result in a situation where the recommended
solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match technical expertise with the real interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT experience, refined support tools, and familiarity with enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, in the trenches of network service, executing a wide range of IT projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical skills, but also a support engineer with proven methods for applying computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to each customer. The practice of documenting and archiving support records results in more effective support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.