Fast and Affordable Online Support for Bakersfield Computer Networks
Urgent Phone Consulting for Bakersfield SystemsFor businesses in Bakersfield or anywhere in California, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they have the real-world experience and have access to the sophisticated technology needed to solve the majority of network problems rapidly. This reduces direct costs since service calls accumulate minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting know-how is especially valuable for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast repairs somehow turn into large invoices. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and field-proven methodologies which ensure the highest level of effectiveness for remote help and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's online support team to link to your company's computer system without compromising network security.

Progent's advanced customer support database application stores thorough documentation of all support that Progent's customers have received. Progent's team engineers have the benefit of the history of assistance rendered to every customer by every engineer. This history of issues and resolutions is structured as a readily searchable internal database that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's online consulting experts are able to arrive at optimal solutions promptly.

Remote technical services offered by Progent to companies in Bakersfield and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced technology used by some of the world's top enterprises. The ProSight line of outsourced network management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who don't have the resources to support an internal Help Desk but who require fast access to a dependable Call Center with professional telephone support as well as the ability to escalate complex trouble tickets to advanced consultants.

    Progent’s Virtual Help Desk is designed for larger businesses and acts as a seamless extension of your established Call Center team. Progent's Virtual Call Center can act as a an escalation resource to resolve complex computer system issues, or be ready in those circumstances when your regular resources are overwhelmed.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your clients in Bakersfield or anywhere in the state of California rapid contact with a reliable technical support resource with years of background delivering phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a key driver of company productivity, and Progent's intent is to solve rather than simply record network problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Team offers phone-based professional engineering support and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Bakersfield, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so your network support is proactive rather than reactive. By anticipating potential problems before they result in downtime, remote monitoring can ward off disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a combination of platforms.
How Your Bakersfield Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Bakersfield or throughout the state of California, Progent's online network support engineers can provide professional and affordable system help the instant your business needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Bakersfield company relies on a regular freelance support technician or maintains a full time organization that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either lack the availability or the expertise to solve unexpected network emergencies or especially complicated integration projects.

Details of Progent's Remote Network Support for Bakersfield
Progent's online support, Internet-based repair, system security consulting, and network administration services offer offices in Bakersfield or anywhere in the state of California unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's professionals can provide your office world class network support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, refined support software, and understanding of enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.