Fast Remote Help for Bakersfield California Computer Systems
For organizations in Bakersfield California, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting issues.
Progent's online support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve the majority of information system issues rapidly. This reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online technical support expertise is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for billing do away with scenarios where quick repairs manage to turn into major bills. Progent's penchant for dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and proven processes that ensure the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to interface to your company's network without violating system security.
Progent's proven customer support database application includes extensive documentation for the support that Progent's customers have been provided. Progent's team consultants have access to the history of support rendered to each customer by any engineer. This history of issues and fixes is organized as a quickly accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available other massive technical support databases and permit fast access to manufacturers' internal support staff with the result that Progent's online service specialists are able to find optimal resolutions quickly.
Online technical services provided by Progent to customers in Bakersfield California include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service engineers can deliver network repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a broad range of technology support such as Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 11 system design and migration consulting and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and validates a consultant's networking skills at the expert level. CCIEs know how to handle the most complex challenges surrounding network planning, installation, management, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating problems with IOS network administration utilities and developing workarounds or locating program updates. CCIEs offer excellent value because their broad expertise allows them to find solutions for problems quickly. In common instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can interface to your environment via the latest on-line support technology to perform quick, safe, and affordable analysis and repair.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity appliances by providing consulting services such as:
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recover rapidly after a damaging penetration. Security solutions available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; installing firewalls; designing safe mechanisms for remote and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a broad range of information technologies such as system infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux environments. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast recovery of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT system. Besides maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and give your password you are asked to confirm your identity via a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. To learn more about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to execute critical projects economically and on time. Progent's special remote consulting services include:
How Your Bakersfield Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or revamping your established one, evaluating or modifying Help Desk software to handle the particular needs of your corporation, or providing temporary online staff to work with your in-house Call Center team during unusually busy events such as software transitions, major updates, or installing new business software.
Progent's Help Desk team of experienced network consultants provides your workers in Bakersfield California instant contact with an efficient technical support resource with extensive background offering telephone-based help and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a significant driver of business efficiency, and Progent's aim is to solve rather than just record network problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff provides online advanced engineering support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. For additional information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center2, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Bakersfield California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By detecting possible issues before they grow into network outages, proactive monitoring can ward off inconvenient and costly service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of operating systems.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Bakersfield California, Progent's online computer support engineers are ready to provide expert and economical system support whenever your company needs it. Over 20 years of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.
Even if your Bakersfield organization deals with a regular independent support technician or employs a full time IT staff that know how to handle ordinary computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the expertise to solve unexpected system emergencies or particularly complex integration problems.
Details of Progent's Remote Network Support for Bakersfield California
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services offer offices in Bakersfield California the greatest leverage for your IT budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can deliver your business world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Bakersfield California and is also ideal for networks in geographic areas that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides remote support on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for phone service and asks for no periodic subscription fee for services provided during normal working hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings include system integration, MS Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting expertise for critical application areas. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management Support and Application Development
MySQL DBA Services and Software Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor fast, affordable, and thorough IT solutions that align with the unique requirements of your company.
- Sophisticated Remote Access Software
Protected online connectivity permits Progent's service professionals to see precisely what your users see. This makes it easier to find fast fixes to issues that could otherwise require an expensive onsite service call. State-of-the-art remote access tools and experienced engineers together allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in online troubleshooting and automated system analysis.
- Support for Popular VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Support for Maximum System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained companies whose clients need instant access to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent offers world-class expertise for Microsoft's powerful server products with services such as Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 support, Windows 2003 maintenance, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.