Fast Remote Help for Bakersfield California Computer Systems
Urgent Phone Help for Bakersfield NetworksFor organizations in Bakersfield California, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting issues.

Progent's online support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve the majority of information system issues rapidly. This reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online technical support expertise is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for billing do away with scenarios where quick repairs manage to turn into major bills. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and proven processes that ensure the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to interface to your company's network without violating system security.

Progent's proven customer support database application includes extensive documentation for the support that Progent's customers have been provided. Progent's team consultants have access to the history of support rendered to each customer by any engineer. This history of issues and fixes is organized as a quickly accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available other massive technical support databases and permit fast access to manufacturers' internal support staff with the result that Progent's online service specialists are able to find optimal resolutions quickly.

Online technical services provided by Progent to customers in Bakersfield California include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast recovery of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT system. Besides maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and give your password you are asked to confirm your identity via a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. To learn more about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to execute critical projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or revamping your established one, evaluating or modifying Help Desk software to handle the particular needs of your corporation, or providing temporary online staff to work with your in-house Call Center team during unusually busy events such as software transitions, major updates, or installing new business software.

    Progent's Help Desk team of experienced network consultants provides your workers in Bakersfield California instant contact with an efficient technical support resource with extensive background offering telephone-based help and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a significant driver of business efficiency, and Progent's aim is to solve rather than just record network problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides online advanced engineering support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. For additional information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center2, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Bakersfield California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By detecting possible issues before they grow into network outages, proactive monitoring can ward off inconvenient and costly service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of operating systems.
How Your Bakersfield Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Bakersfield California, Progent's online computer support engineers are ready to provide expert and economical system support whenever your company needs it. Over 20 years of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Bakersfield organization deals with a regular independent support technician or employs a full time IT staff that know how to handle ordinary computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the expertise to solve unexpected system emergencies or particularly complex integration problems.

Details of Progent's Remote Network Support for Bakersfield California
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services offer offices in Bakersfield California the greatest leverage for your IT budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can deliver your business world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent's Microsoft-certified consultants average over a decade of experience providing messaging support for customers ranging from small businesses to large corporations. Progent offers economical consulting for all editions of Exchange Server to enhance email and virus protection, configure high availability email environments, and facilitate remote and wireless email access. Progent's Microsoft Exchange consulting services can assist you in planning and carrying out a move from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange 2019 Server. Progent provides support for Windows 10 and Windows 11 desktops running Outlook and can show you how to configure Outlook Web App for popular web browsers. For e-mail virus defense, spam blocking and data data leak protection, Progent offers Email Guard security services.

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    Progent's Microsoft-certified consultants offer small and medium sized businesses IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and information. SharePoint Portal Server offers a central location for your workers or customers to access, organize, share and interact with useful information, files, and applications and to communicate with one another. It enables quicker and more intelligent decisions, more efficient access across groups and more economical business processes. The main objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information available within and without an organization. Windows SharePoint Services connect employees, clients, workgroups and projects with the data they've developed in a way that makes data convenient to locate, retrieve and apply.

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    Progent is seeking a variety of on-staff employees including motivated MCSEs; system experts who have Cisco CCNP or CCIE certification; and consultants for advanced network architecture with experience in mobile connectivity, wireless networking, high-availability environments, disaster recovery planning, data protection, and VMware technology. Progent is also seeking workstation support technicians, remote service professionals, and CISSP or CISA certified security consultants. We are also looking for experienced managers and administrators able to perform effectively in our dynamic, virtual office model. Progent contracts freelance consultants who have in-depth knowledge and field background in crucial IT topics outside Progent's primary service focus. Progent's Experts Team hires independent consultants who offer advice and development services for strategic applications that include MRP, Enterprise Resource Planning, or CRM; possess specialized expertise with non-Microsoft platforms such as Linux, Apple OS, or Sun, or offer world-class skills in areas like telecommunications, web site development, EDI, eCommerce, or database management. Freelance contractors certified by us coordinate with Progent's in-house professionals to deliver comprehensive solutions for small business networks.

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    Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a broad range of remote services to help your organization to design, develop, pilot test, deploy, manage, and troubleshoot applications based on any release of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can help your business to upgrade your current Excel applications to the newest releases of Excel, integrate Excel with iOS-based iPhones and iPads and Google Android smartphones and tablets, and fix compatibility problems between various versions of Excel. Progent offers as-needed support to organizations looking for a quick solution to a specific issue associated with Office Excel and Progent also offers comprehensive project management support for upgrading or creating line-of-business application software based on Office Excel. Progent's affordable online training classes for Office Excel can be customized to address the needs of individual users or groups.

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    If you have a company network with 10 to 50 desktop clients, Progent's IT outsourcing services save your company from over-reliance on an individual freelance service provider while giving you affordable and reliable access to enterprise-class network support. By providing network consulting service when you require it, providing specialized expertise for key applications, delivering unique services such as 24x7 server monitoring, and charging only for support you receive, Progent offers you an affordable way for maximizing the productivity and profitability of your small business information system. Progent is the intelligent way for small businesses to create and support a reliable and secure IT network and to have fast access to the skilled consulting typically restricted to businesses who are able to afford a sizeable internal IT organization.

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    For Windows desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop solution that maximizes the strategic value of your IT network; configure XenDesktop technology with your physical and virtual servers, user devices, and peripherals; migrate your older virtual desktop software to the latest releases of XenDesktop; and provide comprehensive online technical support. Progent can also train your network managers to adhere to industry leading practices to maintain XenDesktop efficiently.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of the time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it.

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    Cisco's security and offsite access products for small companies offer a comprehensive line of easy-to-administer security products to help protect your local and remote information system. Cisco's VPN line includes routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to help your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that fit best with your company goals.

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    Progent's certified wireless consulting experts can assist businesses of all sizes to plan, implement, administer and troubleshoot Cisco Aironet Wi-Fi access point solutions to provide the throughput, coverage, density, expandability, security and ease of management required for seamless connectivity between wireless and wired network infrastructure. Progent offers affordable remote and onsite support for both legacy and current 802.11ac Aironet wireless access points and Progent can help your business plan and maintain deployments of indoor and outdoor Aironet Wi-Fi APs.

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    Progent can assist your business in all phases of your migration to Exchange 2016 including designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; setting up HLB for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
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