Fast and Affordable Online Support for Bakersfield California IT Networks
For businesses located in Bakersfield California, Progent offers online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online support engineers offer excellent leverage because they possess the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system problems quickly. This reduces direct expenses since service calls accumulate minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to many online service firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick fixes somehow turn into big invoices. Progent's skill at disposing of problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized technologies and field-tested methodologies which ensure the highest level of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to interface to your computer system remotely without violating corporate security.
Progent's advanced technical support reporting system includes thorough documentation describing the support that Progent's customers have been provided. Progent's team engineers have access to the history of services rendered to each Progent client by any engineer. This database of anomalies and responses is stored as a quickly accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to arrive at the best resolutions quickly.
Remote technical services offered by Progent to clients in Bakersfield California include:
Authorized MS Windows Support
Progent's Microsoft-premier online service professionals offer computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to help your business to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and certifies a consultant's technical skills at the master level. Cisco-qualified CCIEs can handle even the most difficult issues associated with network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise allows them to solve problems quickly. In many instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment via advanced on-line troubleshooting tools to perform quick, secure, and economical analysis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure products by offering services that include:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services to enhance the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to recover quickly following a damaging breach. Security support services available from Progent cover comprehensive data security and compliance evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; installing firewalls; building safe techniques for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to address a wide spectrum of information technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in networks that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent online assistance analyzing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Bakersfield Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk staff of experienced network consultants provides your computer users in Bakersfield California immediate communication with an effective technical support group with extensive experience providing telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a solid driver of company performance, and Progent's aim is to resolve rather than simply report IT issues.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based professional engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Bakersfield California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering possible issues before they expand into crashes, proactive monitoring can avoid disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a combination of operating systems.
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Bakersfield California, Progent's online network support specialists are ready to provide effective and cost-effective system help the instant your company has to have it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Bakersfield organization has a regular independent consultant or employs a full time organization that know how to handle common computer problems, Progentís Microsoft certified consultants can offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected system emergencies or particularly complicated integration projects.
Features of Progent's Remote Network Services for Bakersfield California
Progent's online support, Internet-based repair, network security expertise, and system management services offer offices in Bakersfield California the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk support and system management, Progent's professionals can deliver your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Bakersfield California and is also ideal for customers in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad range of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for phone support and asks for no ongoing retainer for services delivered during regular working hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco offers help from authorized professionals who have skill in designing, deploying, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core support offerings consist of system integration, Microsoft Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting support in critical application areas. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management Support and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that fit the specific requirements of your business.
- Advanced Online Access Software
Protected online connectivity permits Progent's support professionals to observe precisely what your users see. This makes it possible to produce fast fixes to problems that could otherwise demand an expensive onsite visit. Cutting-edge online access tools and expert technicians together enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for High Network Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious businesses whose workers need immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical knowledge, refined support software, and understanding of corporate IT enable offices to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the front lines of network service, executing a wide variety of IT tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT skills, but also a support engineer with proven approaches for applying technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who work with familiar freelance service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.