Fast Remote Help for Bakersfield California Information Networks
Urgent Phone Technical Support for Bakersfield NetworksFor organizations located in Bakersfield California, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent leverage because they possess the real-world background and have access to the advanced tools needed to solve the majority of network issues quickly. This reduces direct expenses because solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization saves additionally in incidental costs by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing model for remote help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many remote support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where fast repairs manage to end up as big tabs. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies which promote the highest degree of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to communicate with your system remotely without compromising network security.

Progent's advanced service reporting system maintains comprehensive histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of services provided to every Progent customer by every engineer. This database of problems and fixes is organized as a conveniently retrievable proprietary knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the best resolutions promptly.

Remote technical support services offered by Progent to businesses in Bakersfield California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's leading corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting services can aid you in establishing an effective new Help Desk or enhancing your existing organization, selecting or modifying Help Desk Call Center application software to address the particular demands of your corporation, or providing occasional phone support personnel to work with your internal Call Center team to handle unusually busy situations such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk team of experienced information technology experts offers your computer users in Bakersfield California instant contact with an effective technical support resource with extensive background offering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a key enabler of business performance, and Progent's intent is to fix and not simply record IT issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers online professional consulting support and training in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Bakersfield California online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your network support is proactive rather than reactive. By uncovering possible issues before they expand into network outages, proactive monitoring can ward off stressful and expensive service failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on a mix of platforms.
How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Bakersfield California, Progent's online network support specialists can deliver effective and economical IT help the instant your organization has to have it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve network problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Bakersfield office relies on a local freelance support technician or employs a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to resolve sudden network crises or particularly complicated integration problems.

Features of Progent's Online Computer Support for Bakersfield California
Progent's online support, remote repair, network security consulting, and system management services offer businesses in Bakersfield California the greatest leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk support and network management, Progent's experts can deliver your business world class network support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, fine tuned support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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    Progent provides nationwide remote help and consulting services for businesses who operate UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft products. Remote IT help offers maximum return for your IT budget by protecting user productivity and limiting the time charged for network repair services. Advanced remote access tools and experienced service specialists and consultants allow Progent to handle the majority of IT issues without wasting time and money by going to your location. In most of cases your IT issues can be remediated by telephone or through a combination of phone support and online network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISM premier security professionals to assist with the most challenging system problems.

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    The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can assist your company to manage your legacy PIX or ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, optimize, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Cisco CCIE Wi-Fi infrastructure consultants can provide remote or on-premises configuration and debugging services to help your organization to design, implement, upgrade, optimize, administer and troubleshoot Aironet wireless access point deployments of any scale or topology. Progent's Cisco wireless controller consultants can also assist you to integrate your Wi-Fi environment with your wired network and cloud-hosted resources to create a seamless enterprise connectivity solution that is easy to administer and expand. Progent also offers affordable Wi-Fi site surveys to help you to determine the most appropriate selection, location and configuration of Aironet wireless APs to accommodate your specific office design, construction, and expected workloads.

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    Progent can provide in-depth online support for all technical areas associated with todayís small company IT networks and offers an array of strategic, on-demand services such as a temporary CIO to offer senior-level planning and negotiating capability, a Call Center for help desk support, 24x7 remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management help for major initiatives like site relocations orOS migrations, Cisco-certified experts for building and maintaining high-performance and robust network infrastructure, security specialists to verify information protection and compliance, disaster recovery specialists to create business continuity plans, and software developers to create, enhance, or repair business application programs.

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    Progent provides nationwide remote phone support and consulting services for companies who run macOS and OS X networks or whose IT systems feature a mix of Apple Mac and Microsoft technology. Progent's consultants offer Apple macOS and OS X users a variety of IT services including desktop support, migration to the most recent edition of macOS from earlier editions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and iPad integration and management, or migrating to Apple's iCloud services. Remote IT help offers maximum return for your information technology budget by extending client productivity and limiting the time charged for network analysis and repair. Sophisticated online support technology and skilled technicians and engineers combine to enable Progent to handle most IT issues without wasting time and money by going to your site. In most of cases your IT problems can be dealt with by telephone or through a mix of telephone help and remote connectivity. Progent can make available Cisco CCIE network experts and CISA certified security professionals to help with the toughest network problems.

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    Progent's Microsoft-certified consulting experts can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Remote and onsite evaluation and upgrade support for Windows 10 offered by Progent's consultants include ROI estimates, project management, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, telecommuter access, data and identity security, automated provisioning and administration, network design, wired/wireless convergence, disaster recovery planning, webinar training for IT support personnel and end users, and post-migration Call Center support services.

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    Microsoft Lync 2013, rebranded Skype for Business, enables businesses of any size to create a centrally managed and protected communications environment that permits the modern BYOD computing model with instant messaging, presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN calling across a wide range of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants and system architects can help your company to evaluate the business benefits of Lync Server 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your present and long-term goals, implement Lync Server 2013 in a way that expedites your ROI, and provide custom online and onsite training to your management staff and end users. Progent offers in-depth expertise in key components of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with key Office and Office 365 applications including Outlook clients and PowerPoint.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can expand their reach, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.

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    Progent's Microsoft Office and Office 365 experts can assist businesses to integrate Office desktop and Microsoft Office 365 applications including Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless productivity solution that offers fast return on investment and enables improved business outcomes. Progent can help your company to interface Microsoft Office or Office 365 applications with one another and with other core Microsoft platforms such as SharePoint, Microsoft Exchange Server and SQL Server running on-premises or in the cloud. Progent can also help you to fix compatibility issues between various versions of Microsoft Office and can provide live online instruction to individual users or groups.

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