Fast Online Help for Bakersfield California Information Networks
For businesses in Bakersfield California, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology necessary to resolve the majority of information system problems quickly. This lowers direct expenses since service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more with indirect expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the support that you actually get. In contrast to typical remote support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent situations where fast fixes somehow turn into large tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies that permit the highest level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to link to your company's environment without compromising corporate security.
Progent's proven customer support database application keeps comprehensive histories describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help delivered to every Progent client by every engineer. This database of trouble tickets and solutions is stored as a conveniently retrievable internal database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other vast support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to come up with the most efficient resolutions promptly.
Online services provided by Progent to clients in Bakersfield California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to help your company to deploy, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services include offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and indicates an individual's networking knowledge at the master level. CCIEs know how to handle even the most challenging problems associated with network infrastructure design, installation, maintenance, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs provide excellent cost-effectiveness because their deep expertise permits them to find solutions for problems quickly. In many instances, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your environment by means of state-of-the-art on-line support technology to provide quick, secure, and economical analysis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco CCIEs can provide help for the complete line of Cisco's popular selection of networking devices by offering consulting services such as:
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM and CISSP security and compliance experts can provide a range of security solutions that can strengthen the safety of your Windows, macOS and OS X, Linux environment against attacks or help your company to recover quickly after a damaging breach. Security solutions available from Progent cover in depth data security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile access; securing your email system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online consulting services to address a broad range of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of outsourced network management services covers all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Bakersfield Company Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network consultants offers your computer users in Bakersfield California quick access to a large network service group with years of experience offering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's intent is to resolve and not just annotate IT problems.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom development, and education services, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Bakersfield California online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so that your network support is proactive rather than reactive. By spotting emerging issues before they evolve into full-scale emergencies, remote monitoring can minimize stressful and expensive network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a mix of platforms.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Bakersfield California, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT support the instant your company needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Bakersfield organization has a local freelance consultant or maintains an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to solve sudden network emergencies or particularly complicated integration problems.
Details of Progent's Online Network Support for Bakersfield California
Progent's phone support, remote repair, network security consulting, and network management services offer companies in Bakersfield California unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can provide your organization world class IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Bakersfield California and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online support on a by-the-minute basis, so you pay only for the support you use. Progent requires no minimum fee for online support and asks for no ongoing retainer for support services delivered during normal business hours. This saves you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers access to authorized specialists with skill in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting offerings consist of technology integration, Microsoft Exchange consulting, corporate security design, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise in critical application areas. Support available from the Application Experts Team covers:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Project Management and Software Design
Apple Macintosh Consulting
Amazon MWS Software Integration
By offering a full service centralized source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that match the special needs of your business.
- State of the Art Remote Connectivity Software
Protected remote connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce fast fixes to issues that could otherwise demand a costly onsite service call. Sophisticated online connectivity software and experienced engineers together allow Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Support for Maximum System Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious companies whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, at the front lines of IT service, performing a broad range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not just expert IT skills, but also a consultant with field-tested methods for applying computer knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to every customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.