Immediate Online Help for Bakersfield Information Networks
For businesses in Bakersfield or anywhere in the state of California, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated tools required to solve most network issues rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting experience is especially valuable for organizations that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to typical remote support companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast fixes manage to end up as large invoices. Progent's skill at solving problems quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized technologies and field-proven processes that permit the maximum level of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to communicate with your company's computer system remotely without violating system security.
Progent's sophisticated customer support reporting system keeps comprehensive documentation for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of support provided to each customer by any consultant. This history of issues and resolutions is stored as a conveniently searchable support knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' in-house support staff so Progent's remote service specialists can determine the most efficient resolutions in the least time.
Remote technical support services provided by Progent to clients in Bakersfield and anywhere in the state of California include:
Certified MS Windows Support
Progent's Microsoft-expert online support professionals can provide computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop services to assist you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking consultants, and validates a person's networking knowledge at the expert level. CCIEs can resolve the most difficult issues associated with network infrastructure design, installation, administration, compliance, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs offer excellent cost-effectiveness because their broad experience allows them to find solutions for problems rapidly. In common instances, less seasoned engineers can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system using advanced on-line support tools in order to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading family of networking appliances. Cisco infrastructure support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Wireless APs consulting services, Cisco wireless controllers support Services, Cisco VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recover quickly after a damaging breach. Security consulting services available from Progent cover comprehensive data security and compliance evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad array of information technologies including system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's leading corporations. The ProSight line of outsourced network management services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to execute major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Bakersfield Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting services can aid you in creating an efficient new Help Desk or improving your existing one, identifying or customizing Help Desk Call Center application software to address the special needs of your corporation, or providing temporary online personnel to work with your existing Help Desk Call Center group to deal with demanding scenarios such as software migrations, major updates, or installing new applications.
Progent's Help Desk staff of experienced information technology professionals provides your workers in Bakersfield or anywhere in the state of California rapid assistance from an effective network service resource with substantial background providing telephone-based help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a major contributor to business productivity, and Progent's policy is to fix rather than simply track IT problems.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, customization, and training services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Bakersfield, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your network support is proactive and automated. By detecting emerging problems before they grow into crashes, remote monitoring can avoid stressful and costly service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate multiple operating systems.
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Bakersfield or anywhere in the state of California, Progent's online network support engineers can deliver professional and affordable IT support the instant your organization needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Bakersfield organization relies on a regular independent consultant or employs an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to fix sudden system emergencies or particularly complex integration problems.
Features of Progent's Remote Network Support for Bakersfield
Progent's online support, Internet-based repair, network security consulting, and network management services give businesses in Bakersfield or anywhere in the state of California the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's professionals can deliver your organization world class network support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Bakersfield and is also ideal for customers in more remote regions of California that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for phone help and imposes no ongoing subscription fee for services delivered during normal working hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers access to on-staff specialists with skill in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support offerings consist of technology integration, Microsoft Exchange Server consulting, corporate security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting expertise in critical business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Database Administration and Application Programming
MySQL Management Support and Application Development
Apple Macintosh Help
Amazon Marketplace Web Service Programming
By offering a convenient one-stop source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that address the special requirements of your company.
- Advanced Remote Access Tools
Secure remote access allows Progent's support professionals to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive personal visit. Cutting-edge remote connectivity software and experienced engineers together allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in online support and automated network monitoring.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Support for High Network Availability
For businesses with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-conscious offices whose clients require instant recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, in the trenches of IT service, executing a broad variety of IT projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This means that you get not only expert IT help, but also a consultant with proven methods for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Companies who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.