Immediate Online Technical Support for Bakersfield Computer Systems
For companies in Bakersfield or anywhere in California, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's remote technical support experts provide excellent value due to the fact that they have the real-world experience and have access to the advanced tools required to solve most network issues quickly. Efficient support reduces direct expenses because service calls use up fewer billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is especially important for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. In contrast to typical remote support companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing avoid scenarios where quick repairs somehow end up as big tabs. Progent's skill at handling problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and proven processes which promote the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your environment remotely without violating system security.
Progent's sophisticated customer support database system includes comprehensive histories for all service that Progent's clients have been provided. Progent's authorized consultants have access to the records of support provided to every Progent customer by any engineer. This archive of trouble tickets and responses is organized as a readily accessible proprietary database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and close associations with key technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's online service experts can find optimal solutions quickly.
Remote support available from Progent to companies in Bakersfield and anywhere in the state of California include:
Authorized MS Windows Support
Progent's Microsoft-certified online service experts offer computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2013 application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop services to help you company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs can deal with the most difficult problems encountered in network infrastructure design, integration, maintenance, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software patches. CCIEs offer excellent cost-effectiveness because their deep experience allows them to resolve problems quickly. In many instances, less qualified service providers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment by means of advanced on-line support tools in order to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure products. Cisco infrastructure support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs engineering support, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection solutions that can improve the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recover quickly following a serious breach. Security support services offered by Progent cover comprehensive information security assessment utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile access; defending your messaging system against spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to address a wide range of information technologies including network architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's team-based approach to resolving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help troubleshooting problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Bakersfield Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the resources to assemble and manage an internal Help Desk but who need quick response from a dependable Help Desk with proficient telephone support plus the ability to escalate complex tasks to advanced consultants.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk or revamping your established organization, evaluating or modifying Call Center software to meet the unique requirements of your business, or providing temporary online staff to work with your in-house Help Desk Call Center team to handle unusually busy events like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran information technology consultants offers your computer users in Bakersfield or anywhere in the state of California immediate contact with a dependable technical support group with years of background delivering telephone-based support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a major enabler of company performance, and Progent's aim is to fix rather than simply document technical issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff can supply online professional consulting support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Bakersfield, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your environment so your computer support is proactive and automated. By detecting possible issues before they result in full-scale emergencies, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems based on a mix of OS platforms.
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Bakersfield or throughout the state of California, Progent's online network support engineers are ready to provide expert and cost-effective system support the moment your company requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while avoiding the cost and lost time that comes with on-site support calls.
Even if your Bakersfield company works with a local freelance support technician or maintains an in-house organization that can deal with common computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to fix unexpected system crises or particularly challenging integration problems.
Details of Progent's Remote Computer Services for Bakersfield
Progent's online support, remote troubleshooting, network security expertise, and system administration services offer companies in Bakersfield or anywhere in the state of California unparalleled leverage for your support budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk outsourcing services and system administration, Progent's experts can provide your organization world class network support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Bakersfield and is also ideal for customers in geographic regions of California that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad range of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a by-the-minute basis, so you are charged only for the support you use. Progent has no minimum fee for phone help and asks for no monthly retainer for support services provided during regular business hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers help from authorized professionals who have skill in planning, implementing, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings include technology integration, MS Exchange Server expertise, network security planning, and Help Desk outsourcing services. Progent's Experts group can provide in-depth consulting support for critical business applications. Help offered by the Application Experts Group includes:
Dynamics GP Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Development
MySQL Project Management and Application Development
Apple Macintosh Consulting
Amazon MWS Programming and Debugging
By offering a full service one-stop source for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough IT solutions that align with the specific requirements of your business.
- Advanced Remote Connectivity Software
Protected online connectivity permits Progent's service professionals to see exactly what your customers see. This makes it possible to find fast fixes to issues that might otherwise demand an expensive onsite service call. State-of-the-art remote access software and experienced engineers combine to allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for Maximum System Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-conscious companies whose workers need instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical experience, refined support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, in the trenches of IT service, performing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class IT skills, but also a support engineer with proven methods for using computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you won't be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.