Immediate Remote Support for Bakersfield California Computer Networks
For companies in Bakersfield California, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide exceptional value due to the fact that they have the practical experience and have access to the advanced technology required to solve most network problems quickly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many remote support firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where fast repairs somehow end up as substantial invoices. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven processes that ensure the maximum degree of efficiency for online help and repair for information networks of all sizes. Progent's remote service group can connect to your company's system remotely without violating network security.
Progent's proven customer support reporting application includes detailed records describing all service that Progent's clients have received. Progent's authorized service personnel have access to the records of all help provided to each client by every Progent engineer. This history of trouble tickets and repairs is structured as a conveniently exploitable internal knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available additional vast support databases and permit fast access to vendors' internal support staff so Progent's remote consulting specialists are able to find the best solutions in the least time.
Online technical support services available from Progent to businesses in Bakersfield California include:
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Authorized MS Windows Expertise
Progent's Microsoft-expert online service experts offer computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a broad variety of technology support such as Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop support services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and upgrade support and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
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Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for networking engineers, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle the most difficult challenges associated with network planning, installation, administration, compliance, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional value since their depth of experience enables them to resolve problems quickly. In common cases, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can connect to your computer system by means of state-of-the-art remote support technology in order to provide fast, safe, and economical diagnosis and repair.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of networking products. Cisco technology consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points consulting services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to carry out the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist you to identify and isolate infected servers and endpoints and protect undamaged resources from being compromised. If your Bakersfield network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery experts can help your Bakersfield company to restore a system breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of IT security experts bring the broad range of knowledge required to reconstruct all vital components of a targeted network rapidly and with minimal loss of data. To find out more, see Progent's ransomware cleanup and operational restoration experts.
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CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up quickly following a damaging penetration. Security services offered by Progent include: thorough data security assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; designing secure techniques for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide advanced online consulting support to help companies of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft 365 Exchange Online integration with local Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a wide range of information technologies including system architecture, email systems, system and operational security, plus UNIX and Windows integration. For server economization and easy administration in environments that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux environments. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Major Linux versions for which Progent offers expertise include:
RedHat Linux
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by some of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering tools for performing common time-consuming tasks. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, A/V response, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your designated IT staff and your assigned Progent technical consultant so that emerging problems can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time reporting plug-ins created to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and allow transparent backup and rapid restoration of critical files, applications, system images, plus virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For more information about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Help Desk: Outsourced and Shared IT Support Center Services
Progent's Co-managed Service Desk provides a smooth supplement to your in-house support staff. User access to the Help Desk, delivery of technical assistance, escalation, ticket generation and tracking, efficiency measurement, and management of the support database are consistent whether issues are taken care of by your corporate IT support staff, by Progent's team, or by a combination. Your business has unrestricted versatility to expand or reduce your share of support activity as circumstances demand. Progent provides startup deployment and onboarding of the professional services PSA software as well as documentation, validation and education.
For details about ProSight Shared Call Desk, see ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic information system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business projects and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to help assess your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote engineering services include:
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Call Center Support
Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center team of seasoned information technology professionals offers your customers in Bakersfield California fast contact with a reliable technical support group with substantial experience offering phone support and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's policy is to solve instead of simply annotate IT problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides remote and in-depth consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more about Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center2, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Bakersfield California remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize Operations Manager to fit your business so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they cause crashes, automated monitoring can avoid stressful and costly network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by multiple operating systems.
How Your Bakersfield Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Bakersfield California, Progent's phone-based computer support engineers can deliver effective and economical IT help the moment your organization needs it. Over 20 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Bakersfield business has a regular freelance consultant or maintains an in-house organization that know how to handle ordinary network problems, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or particularly complicated integration problems.
Details of Progent's Remote Computer Support for Bakersfield California
Progent's online help, remote troubleshooting, system security expertise, and system management services give companies in Bakersfield California the greatest leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk services and network management, Progent's experts can deliver your organization world class IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Bakersfield California and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum fee for online service and requires no periodic retainer for support services provided during normal business hours. This saves you from paying big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of authorized professionals with skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting services include technology integration, MS Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting support in critical business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Software Development
Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized source for IT generalists and specialists, Progent can tailor fast, affordable, and thorough information technology solutions that meet the special needs of your business.
- Advanced Online Connectivity Software
Secure online connectivity allows Progent's service experts to see exactly what your users see. This makes it easier to find fast solutions to problems that might otherwise require a costly personal visit. Sophisticated remote access tools and experienced engineers together allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online support and automated network tracking.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Support for High Network Availability
For companies with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained offices whose clients require instant access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, fine tuned support tools, and understanding of corporate IT enable offices to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
- Certified Expertise in Microsoft's Full Family of Server Platforms
Progent offers world-class support for Microsoft's powerful server platforms with services such as Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.