Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were once one of the most successful products for achieving mobile access to email, calendars, web-based programs, and other critical business information. Progent can provide Baltimore, Maryland companies support from BlackBerry-qualified experts who can help companies to maintain their BlackBerry environments or migrate smoothly to a current smartphone platform.
As the complexity of small company networks has expanded, and as the demand for world-class protection, reliability, and disaster recovery has grown to be the standard for companies of all sizes, successful integration and maintenance of BlackBerry technology has become increasingly challenging. To handle areas like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and corporate databases, small businesses often turn to external support firms who offer expertise in BlackBerry integration and troubleshooting.
Progent can provide the services of BlackBerry-qualified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry environments economically and efficiently, eliminating the requirement for an in-house BlackBerry solutions expert and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This range of experience, coupled with Progent's efficient online service delivery capabilities, gives small businesses an economical alternative for integrating RIM BlackBerry technology productively into their information network.
Progent's experts can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to track and support BlackBerry devices across your business, recommend security policies that make sense for your business, customize wireless software, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and safely.
BlackBerry BES Server Consulting and Technical Support
The BlackBerry Enterprise Server (BES) offers businesses a centralized and safe source for integrating BlackBerry wireless devices into their email, collaboration, and application environment. BlackBerry Enterprise Server (BES) enables wireless BlackBerry users to connect to Exchange, Domino, or Groupwise messaging and to synchronize BlackBerry handsets with PC desktops to achieve up-to-date information for applications like calendars, contact lists, tasks, notes, and custom business programs. Thanks to BlackBerry Enterprise Server (BES) support for Exchange Server, users with BlackBerry handsets can have push-based access to Exchange messages and to instant messaging-enabled software via Microsoft Live Communications Server and Lync Server support.
Progent's BlackBerry-certified engineers can help you plan, configure, and maintain BlackBerry Enterprise Server so you can maximize the efficiency of BlackBerry clients, streamline the management of a BlackBerry environment, and reduce the cost of maintaining mobile workers.
Professional RIM BlackBerry Consulting and Technical Services Offered Remotely from Progent
Progent's authorized BlackBerry engineers are available online to deliver expert technical help to companies in the Baltimore region or throughout the state of Maryland. Progent's seasoned remote technical support team has helped businesses solve computer problems and cut support expenses in every state in the U.S. and established a large base of satisfied customers. (Refer to Progent's customer testimonials.)
Progent offers online help for a wide array of technologies related to BlackBerry products such as synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry credentials earned by Progent's support professionals include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform basic technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned service professionals can in addition assist you to resolve a broad array of problems concerning synchronization, device detection, messaging consistency, web access, wireless connectivity, IM, workstation application configuration, and BlackBerry Desktop Redirector.
As a leader in delivering nationwide remote support for small business IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support expenses at a minimum and, by resolving issues promptly, maximizes the output of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device clients, activating passwords, configuring over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.
Progent's BlackBerry-certified engineers can also show you how to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and help your company to define and implement appropriate security options.
Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, manage Exchange data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP results.
Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, test, repair, and produce documentation for a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology requirements analysis, system architecture, installation planning and implementation, performance optimization, design of a high-availability environment, data backup and disaster recovery consulting, and security engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a wireless system that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management approach and physical components match your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning options for software editions, server hardware and mass storage, network design, and application set up.
To optimize system security, Progent's BlackBerry-certified expert can help your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security specialists to run company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.
Call or Email Progent to Get Assistance from a BlackBerry-Qualified Professional
In order to contact Progent about technical expertise for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.