Consulting Support for BlackBerry Solutions
BlackBerry ConsultantsBlackBerry mobile PDAs were at one time among the most successful solutions for achieving mobile connectivity to email, scheduling, web programs, and other vital business information. Progent offers Baltimore, Maryland businesses the services of BlackBerry-premier experts who can assist companies to maintain their BlackBerry environments or transition efficiently to a modern mobile platform.

As the complexity of small business IT technology has expanded, and as the demand for world-class protection, reliability, and recoverability has become the standard for organizations regardless of size, successful integration and support of RIM BlackBerry solutions has grown more difficult. To address areas such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small organizations frequently turn to external support firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier engineers who can help small businesses to design, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, doing away with the requirement for an internal BlackBerry technology specialist and reducing the expense and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, combined with Progent's efficient online support model, provides small businesses a budget-friendly solution for integrating BlackBerry products productively into their business information network.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange setup so that your database and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and support BlackBerry devices throughout your business, recommend security policies that are right for your company, develop custom mobile applications, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be restored quickly and safely.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
517-302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
667-771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
571-392-5565 Reston Network Support Services
Rockville 9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
240-454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
202-851-2383 Washington Network Support Services


Consulting and Technical Services for BlackBerry Enterprise Server
RIM's advanced solution for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful tool allows Microsoft Exchange Server, IBM Lotus Domino, or Groupwise clients to send and receive messages that stay encrypted during wireless transit to ensure maximum data protection. BlackBerry BES Server also streamlines a wide selection of key management jobs that span from BlackBerry configuration and upgrades to wireless security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-certified consultants can show you how to use RIM BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Manage client configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry Enterprise Server to implement important tasks not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BlackBerry's high-availability infrastructure based on VMware
  • Deploy BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Monitor and analyze the integrity of your solution

How Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned accreditations from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization problems to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to perform common support operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, changing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned service professionals can in addition help your company to resolve a wide array of problems associated with synchronization, handset detection, messaging consistency, web browsing, mobile connectivity, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online help for small office networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile technical support costs low and, by handling issues promptly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important procedures including resolving enterprise activation problems, registering and removing BlackBerry smartphone users, setting activation passwords, implementing wireless software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry engineers can also show you how to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES environment and assist you to select and implement sensible security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry engineer offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and delete BlackBerry device clients on Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, control Microsoft Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of settings such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology needs analysis, solution architecture, installation planning and implementation, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to create a wireless system that meets your information technology budget and supports your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry Enterprise Server, help your organization to decide which management approach and equipment match your requirements, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning options for software versions, server hardware and storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can assist your company to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Consultant
To ask Progent about technical expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.