Consulting Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most successful solutions for maintaining anytime-anywhere connectivity to messaging, calendars, web programs, and other critical business information. Progent can provide Baltimore, Maryland companies support from BlackBerry-certified experts who can help businesses to maintain their BlackBerry environments or transition smoothly to a current smartphone solution.

As the complexity of small company networks has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for businesses of all sizes, effective integration and maintenance of BlackBerry solutions has become increasingly challenging. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and corporate databases, small organizations frequently resort to outside consulting professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry environments affordably and effectively, eliminating the requirement for an internal BlackBerry solutions expert and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient online service delivery capabilities, provides small businesses an affordable alternative for integrating BlackBerry products seamlessly into their business information system.

Progent's experts can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange setup so that your database and email systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft technology, configure streamlined administration tools so you can monitor and control BlackBerry devices across your company, define security policies that make sense for your company, customize mobile software, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and safely.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services

Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry smartphones, offering a single solution for handling key tasks like smartphone deployment, updates, and retirement and offering a strong infrastructure for security and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange Server, Novell GroupWise, or Lotus email servers and BlackBerry smartphones and supports remote synchronization.

BlackBerry Enterprise Server Configuration Support

BlackBerry BES Server provides a variety of security capabilities starting with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great flexibility in selecting levels of protection to match the specific needs of your network. Progent's BlackBerry certified engineers can assist your company to choose advanced security functions and enable them wirelessly. Samples of these wirelessly selectable security settings include:

  • Disable a BlackBerry smartphone
  • Erase data from a lost device
  • Lock out Bluetooth
  • Activate built-in defenses against malware

BlackBerry Enterprise Server also provides versatility in selecting mechanisms to prevent users from installing or executing unsecure or unauthorized code. Progent can help you to select blocking techniques such as:

  • List precisely what programs are permitted on the device
  • Block external programs from using persistent storage on the BlackBerry device
  • Select which resources third-party applications can use on the device
  • Limit the types of connections external programs running on the smartphone can establish
  • Prevent all third-party software from being loaded or executed on the BlackBerry device

Progent's Online BlackBerry-premier Support is Quick and Economical
For companies in Baltimore, Maryland who need quick and affordable help from an authorized BlackBerry support expert, Progent delivers effective remote help from a seasoned network support team who have provided IT solutions to organizations in every state in the United States. (See Progent's customer testimonials.)

Remote consulting services avoids travel expense and lets engineers solve technical issues rapidly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in the entire range of BlackBerry technologies and offer expert help in areas including troubleshooting synchronization problems, deploying BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry-certified engineer offers expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology needs assessment, solution design, deployment strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to create a wireless system that meets your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist you to determine which management model and equipment meet your needs, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning alternatives for software versions, processors and storage, network topology, and application configuration.

To maximize network protection, Progent's BlackBerry expert can assist your company to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to perform company-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Certified Expert
To contact Progent about consulting assistance for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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    Call Desk Services Integration Support

    Progent's Computer Helpdesk Outsourcing Support Services for desktop technical support are designed specifically for small organizations who need immediate availability of a Help Desk Service Center with expert phone support and full escalation options but who must operate within a modest network support budget. Important features of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.

  • iPad patch management Engineer Consulting Network infrastructure patch management

  • Microsoft Exchange 2010 Integration Specialist
    Microsoft Exchange Upgrade Software Consulting Firm

    Progent's Microsoft-certified professionals average more than a decade of experience delivering unified communications support for customers ranging from small offices to large enterprises. Progent provides affordable support for all editions of Microsoft Exchange Server to strengthen email and virus security, design high availability email environments, and facilitate off-site and wireless email connectivity. Progent's Microsoft Exchange support services can assist you in designing and carrying out a migration from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2019 Server. Progent also offers support for Windows 10 and Windows 11 desktops using Outlook and can show you how to configure Outlook Web App (OWA) for popular web browsers. For e-mail virus protection, spam filtering and data data leak protection, Progent offers Email Guard security services.

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