Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most successful products for maintaining mobile connectivity to messaging, scheduling, web programs, and other vital business data. Progent offers Baltimore, Maryland businesses support from BlackBerry-premier experts who can assist businesses to manage their BlackBerry deployments or transition efficiently to a more popular smartphone solution.

As the complexity of small company IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the norm for organizations of all sizes, successful deployment and support of BlackBerry technology has grown more difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small businesses frequently turn to outside consulting professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry environments economically and effectively, doing away with the requirement for an internal BlackBerry solutions expert and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's proven remote support capabilities, provides small businesses an affordable alternative for integrating RIM BlackBerry technology productively into their IT system.

Progent's consultants can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, configure streamlined management utilities so you can track and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize mobile software, and ensure that your network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored quickly and safely.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services

Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry smartphones, providing a single solution for controlling critical jobs like smartphone installation, updates, and deactivation and offering a solid infrastructure for data protection and high availability. BlackBerry BES Server delivers transparent integration between Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server features a variety of data protection options beginning with automatic encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also permits great versatility in selecting degrees of security to meet the special requirements of your company's environment. Progent's BlackBerry certified engineers can assist you to choose advanced security functions and activate them remotely. Examples of these wirelessly selectable security features are:

  • Lock down a smartphone
  • Erase information from a missing or stolen device
  • Disable Bluetooth
  • Activate built-in protection against malware

BlackBerry Enterprise Server also offers flexibility in determining how to keep mobile users from loading or running unsecure or unauthorized programs. Progent can help you to select blocking techniques like:

  • List precisely what applications are permitted on the device
  • Prevent external applications from using persistent storage on the device
  • Determine what functions external programs can access on the BlackBerry device
  • Limit the kinds of access third-party applications running on the smartphone can initialize
  • Block all third-party software from being installed or executed on the device

Expert RIM BlackBerry Consulting Support Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are available remotely to provide expert technical help to companies in the Baltimore region or anywhere in Maryland. Progent's experienced remote technical support experts have helped businesses solve computer issues and cut support expenses in each state in the country and built a large base of loyal customers. (Refer to Progent's customer testimonials.)

Progent can provide remote help for a broad selection of technologies related to BlackBerry software and devices such as wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Major BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist your business to perform common technical operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, changing user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned experts can also help your company to resolve a wide array of issues associated with synchronization, handset recognition, email reconciliation, web access, wireless connectivity, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online support for small business networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support costs low and, by solving issues promptly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks including troubleshooting enterprise activation problems, adding and deleting BlackBerry device clients, activating passwords, configuring wireless software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and assist you to define and install sensible security options.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system powered by Exchange. Progent's BlackBerry-certified consultant has expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, apply permissions, install the MDS and Instant Messaging, deploy access control lists, manage Microsoft Exchange data flow, create, edit, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
To contact Progent about engineering support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.

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    Intune and Windows 8.1 Onsite Technical Support

    Progent's Microsoft-certified Intune consultants can help you to understand the strategic case for adopting Intune for managing your portable devices including laptops, smartphones, and tablets based on Windows, Apple iOS, and Google Android. Progent's Intune consultants can assist you to define security policies, set up test environments to evaluate the appropriateness of Intune for your network, deploy Intune across your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Microsoft Intune deployment.

  • Windows Server 2012R2 Multitenancy Consulting Services Windows Server 2012 R2 Private Cloud Remote Support Services

  • Shared Helpdesk Setup and Support
    Outsourcing Call Desk Sharing

    Progent provides three essential types of Call Center services including Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals gives your clients instant access to a dependable technical group with years of experience delivering phone support and online repair for IT systems powered by Microsoft products. Progent's focus is on earning the support Helpdesk a respected image as a key contributor to company productivity. Progent's goal is to resolve rather than simply record problems.

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