Consulting Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless smartphones were at one time among the most successful solutions for maintaining anytime-anywhere access to messaging, scheduling, web-based applications, and other vital business information. Progent offers Baltimore, Maryland businesses the expertise of BlackBerry-premier experts who can help organizations to maintain their BlackBerry deployments or transition efficiently to a more popular mobile solution.

As the complexity of small company networks has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the norm for businesses regardless of size, successful deployment and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small organizations often resort to external support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can assist small organizations to plan, administer, and repair BlackBerry-based solutions economically and effectively, eliminating the need for an in-house BlackBerry technology specialist and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of knowledge, combined with Progent's proven remote service delivery model, gives small businesses an economical alternative for incorporating RIM BlackBerry products seamlessly into their business information system.

Progent's consultants can assist your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange setup so that your database and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you monitor and support BlackBerry devices across your business, define security policies that are right for your business, customize wireless software, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored quickly and thoroughly.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services

BlackBerry BES Server Technical Help
The BlackBerry BES Server gives businesses a single and secure mechanism for incorporating BlackBerry wireless devices into their messaging, collaboration, and software application environment. BlackBerry BES Server allows mobile BlackBerry users to connect to Exchange, Lotus, or Novell GroupWise email and to synchronize BlackBerry devices with PC desktops to ensure up-to-date information for collaborative programs like calendars, address books, to-do lists, IM, and specialized business software. Due to BlackBerry Enterprise Server (BES) integration with Exchange, users with BlackBerry handsets can have effortless access to Exchange messages as well as to instant messaging-aware applications via Microsoft Office Live Communications Server and Microsoft Lync Server 2010 support.

BlackBerry BES Server Support Services

Progent's BlackBerry-certified consultants can show you how to design, implement, and troubleshoot BlackBerry Enterprise Server so you can maximize the productivity of BlackBerry clients, simplify the administration of a BlackBerry solution, and reduce the expense of maintaining mobile workers.

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has earned accreditations from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to architecting mobile workforce solutions based on BlackBerry BES Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to carry out common technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified experts can in addition assist you to troubleshoot a wide range of issues associated with synchronization, device recognition, messaging reconciliation, web browsing, wireless connections, IM, PC software installation, and Desktop Redirector.

As a top innovator in delivering nationwide online support for small office networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support expenses low and, by solving issues promptly, optimizes the output of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant offers expertise in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry include business and network needs analysis, solution design, roll-out planning and implementation, performance optimization, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to design a mobile wireless solution that fits within your IT budget and supports your business plans. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which administration approach and physical components meet your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices concerning options for software versions, server hardware and mass storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can help you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to perform network-wide security assessment and compliance validation and recommend improvements to support your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about consulting support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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