Consulting and Technical Support for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile PDAs were at one time one of the most successful products for maintaining location-independent connectivity to email, calendars, web-based programs, and other critical business information. Progent can provide Baltimore, Maryland businesses the services of BlackBerry-certified professionals who can assist organizations to manage existing BlackBerry deployments or transition efficiently to a more popular smartphone platform.

As the complexity of small business networks has increased, and as the need for enterprise-class security, dependability, and recoverability has become the standard for organizations of all sizes, successful integration and maintenance of BlackBerry solutions has grown increasingly challenging. To address issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and shared databases, small businesses often resort to external support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to design, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, doing away with the requirement for an in-house BlackBerry technology specialist and lowering the expense and stress of maintaining wireless workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven online service delivery model, gives small companies a budget-friendly alternative for incorporating BlackBerry technology seamlessly into their IT network.

Progent's consultants can help you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and messaging systems operate efficiently with BlackBerry BES Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined management tools so you can track and control BlackBerry smartphones throughout your business, recommend security policies that are right for your company, customize wireless software, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored rapidly and thoroughly.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


Integration Help for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry smartphones, providing a centralized platform for controlling critical tasks like smartphone installation, upgrades, and deactivation and providing a strong infrastructure for data protection and high availability. BlackBerry BES Server supports transparent integration between Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry handsets and supports remote synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry BES Server offers a wealth of security options beginning with advanced encryption of information transmitted between a BlackBerry device and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent versatility in adjusting levels of security to meet the specific requirements of your mobile network. Progent's BlackBerry certified engineers can help you to select advanced security features and enable them wirelessly. Examples of these wirelessly configurable security features are:

  • Disable a smartphone
  • Wipe data from a misplaced or stolen device
  • Disable Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting mechanisms to keep BlackBerry users from loading or executing unsafe or unauthorized code. Progent can help you to select protective techniques such as:

  • Specify precisely which applications are permitted on the device
  • Prevent third-party software from allocating persistent memory on the BlackBerry device
  • Determine what functions external programs can use on the smartphone
  • Limit the kinds of connections third-party applications running on the smartphone can initialize
  • Prevent all external software from being loaded or executed on the device

Progent's Online BlackBerry-premier Support is Quick and Affordable
For businesses in Baltimore, Maryland who need quick and affordable help from a certified BlackBerry support professional, Progent provides efficient online assistance from a seasoned support team who have delivered network solutions to companies in every state in the U.S. (Refer to Progent's client testimonials.)

Remote consulting services eliminates travel costs and enables specialists to solve problems rapidly, so you reduce wasted productivity. Progent's RIM BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and can provide professional help in areas such as fixing synchronization issues, configuring BlackBerry Enterprise Server, and creating a secure, fault-tolerant network architecture for BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform common technical functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, changing user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified service professionals can in addition help you to troubleshoot a broad range of problems concerning synchronization, device recognition, email reconciliation, web access, wireless connectivity, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online help for small business networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support expenses at a minimum and, by dealing with problems quickly, improves the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified consultant has support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, control Microsoft Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry include business and technology needs analysis, solution architecture, installation planning and implementation, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to design a wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist you to determine which management model and physical components match your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about alternatives for software editions, server hardware and storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry expert can help you to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Qualified Expert
If you wish to ask Progent about technical expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.



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