Consulting Support Services for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry wireless smartphones were at one time among the most popular solutions for maintaining anytime-anywhere access to messaging, scheduling, web applications, and other critical business data. Progent can provide Baltimore, Maryland businesses support from BlackBerry-premier professionals who can help organizations to maintain their BlackBerry deployments or migrate efficiently to a more popular smartphone solution.

As the sophistication of small business IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the standard for organizations of any size, successful deployment and maintenance of BlackBerry solutions has grown increasingly challenging. To handle areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and corporate databases, small organizations frequently resort to outside consulting firms who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to design, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the need for an internal BlackBerry solutions specialist and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's proven online support capabilities, provides small businesses a budget-friendly alternative for incorporating RIM BlackBerry technology productively into their IT network.

Progent's engineers can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to help you track and control BlackBerry smartphones throughout your company, define security policies that make sense for your business, customize mobile applications, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored rapidly and thoroughly.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


Integration Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and support of RIM BlackBerry wireless handsets, providing a centralized solution for controlling critical tasks such as smartphone installation, updates, and retirement and providing a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange Server, Novell GroupWise, or Domino messaging servers and BlackBerry users and supports over-the-air synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry BES Server features a wealth of security options starting with automatic data encryption of information transmitted between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BES Server also permits great versatility in adjusting degrees of protection to meet the specific needs of your company's network. Progent's BlackBerry certified engineers can help you to select powerful security features and enable them remotely. Samples of these wirelessly configurable security settings include:

  • Disable a BlackBerry device
  • Wipe data from a lost or stolen device
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry Enterprise Server also offers flexibility in selecting ways to prevent BlackBerry users from installing or executing unsafe or unauthorized software. Progent can assist you to choose protective processes like:

  • List precisely what applications are permitted on the device
  • Prevent third-party applications from allocating persistent storage on the smartphone
  • Select what functions third-party programs can use on the smartphone
  • Limit the kinds of access external applications running on the smartphone can establish
  • Prevent all external applications from being installed or executed on the BlackBerry device

Progent's Remote BlackBerry-certified Consulting Services is Fast and Affordable
For companies in Baltimore, Maryland who require quick and affordable help from a qualified BlackBerry support expert, Progent offers effective online help from a veteran network support team who have provided IT solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Online consulting services avoids travel expense and enables specialists to solve problems rapidly, so you minimize lost productivity. Progent's BlackBerry consultants have been awarded certifications in all BlackBerry solutions and offer professional support in areas such as fixing synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, modifying user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned service professionals can in addition assist you to troubleshoot a wide range of issues concerning synchronization, handset detection, email consistency, web browsing, mobile connections, IM, PC software installation, and Desktop Redirector.

As a leader in delivering countrywide online help for small office networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support expenses low and, by handling issues promptly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks including resolving enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, configuring wireless program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also show you how to operate management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist you to select and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, create, update, and apply WLAN and VPN configurations, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and document a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology needs assessment, system design, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a mobile wireless system that meets your IT budget and supports your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which administration model and physical components match your needs, and evaluate your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart choices about alternatives for software versions, processors and mass storage, network topology, and application set up.

To optimize system protection, Progent's BlackBerry-certified expert can help your company to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to run company-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Certified Specialist
If you wish to contact Progent about technical assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.



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