Consulting Support for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most popular products for maintaining location-independent access to messaging, scheduling, web-based programs, and other critical business information. Progent can provide Baltimore, Maryland businesses the expertise of BlackBerry-premier professionals who can help companies to maintain existing BlackBerry environments or transition efficiently to a modern smartphone solution.

As the complexity of small business IT technology has increased, and as the demand for enterprise-class security, dependability, and recoverability has become the standard for businesses of any size, effective deployment and maintenance of RIM BlackBerry solutions has grown more challenging. To deal with issues like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and corporate databases, small organizations often turn to outside consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and efficiently, doing away with the need for an internal BlackBerry technology expert and lowering the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of experience, coupled with Progent's efficient remote support capabilities, provides small companies a budget-friendly solution for integrating RIM BlackBerry products productively into their business information network.

Progent's consultants can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and control BlackBerry devices throughout your company, define security policies that make sense for your company, customize wireless applications, and ensure that your network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be restored rapidly and safely.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


Technical Services for BlackBerry BES Server
Research in Motion's advanced solution for administering big groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange, Domino, or Groupwise users to transmit and receive emails that are encrypted in transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide variety of vital administrative tasks ranging from smartphone configuration and upgrades to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-certified engineers can assist you to use BlackBerry Enterprise Server to perform basic tasks such as:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control user configurations with BlackBerry's vast library of IT policies

Progent's BlackBerry-premier consultants can also assist you to utilize BlackBerry Enterprise Server to implement key procedures not available with the less advanced BlackBerry BES Server Express. These tasks include:

  • Configure and manage BES Server's high-availability architecture using virtual servers
  • Deploy BlackBerry smartphones remotely
  • Establish custom administration roles
  • Automatically track and analyze the integrity of your BlackBerry solution

Some Ways That Progent Can Assist You to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has earned certifications from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization problems to designing wireless workforce solutions built around BlackBerry BES Server. These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to perform common support functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can in addition help your company to resolve a wide array of issues associated with synchronization, device recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, PC software configuration, and Desktop Redirector.

As a top innovator in providing nationwide online technical assistance for small company IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless technical support costs low and, by handling issues quickly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures including resolving enterprise activation issues, adding and removing BlackBerry device clients, setting activation passwords, implementing wireless program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to operate management software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES environment and assist your company to define and install sensible security configurations.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Assistance from a BlackBerry-Certified Consultant
In order to ask Progent about consulting help for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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