Consulting Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time one of the most successful solutions for maintaining location-independent connectivity to messaging, calendars, web-based applications, and other vital business data. Progent can provide Baltimore, Maryland businesses support from BlackBerry-premier experts who can assist companies to manage existing BlackBerry deployments or transition efficiently to a more popular mobile platform.

As the complexity of small company networks has increased, and as the need for world-class security, reliability, and disaster recovery has grown to be the standard for organizations of any size, successful deployment and maintenance of BlackBerry technology has grown increasingly difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small organizations often turn to outside support professionals who offer expertise in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, eliminating the requirement for an in-house BlackBerry technology specialist and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of experience, combined with Progent's efficient remote support capabilities, provides small companies an economical solution for incorporating BlackBerry products productively into their IT network.

Progent's engineers can help your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft software, configure easy-to-use management tools to help you track and control BlackBerry devices throughout your company, define security policies that make sense for your business, develop custom mobile applications, and ensure that your network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered quickly and thoroughly.

Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Street Address Contact Information
Alexandria 2800 Eisenhower Ave
Suite 220
Alexandria, Virginia 22314
Sales Phone: 571-302-7958

Link: Alexandria, VA Network Support Services
Reston One Freedom Square
11951 Freedom Drive
13th Floor
Reston, Virginia 20190
Sales Phone: 571-392-5565

Link: Reston, VA Network Support Services
Baltimore 300 E. Lombard St
Suite 840
Baltimore, Maryland 21202
Sales Phone: 571-392-5565

Link: Baltimore, MD Network Support Services
Rockville 9841 Washingtonian Blvd
Suite 200
Gaithersburg, Maryland 20878
Sales Phone: 240-454-0044

Link: Rockville, MD Network Support Services
Washington, DC Metro Center
1629 K St NW
Suite 300
Washington, District of Columbia 20006
Sales Phone: 202-851-2383

Link: Washington DC Network Consulting Services

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software allows Microsoft Exchange Server, Lotus Domino, or Groupwise clients to transmit and receive messages that are encrypted in wireless transit to provide optimum data protection. BlackBerry Enterprise Server also simplifies a wide variety of vital administrative jobs ranging from BlackBerry setup and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-premier consultants can assist you to utilize RIM BlackBerry Enterprise Server to perform basic jobs such as:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Control user and group settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified engineers can also help you to utilize BES Server to implement key tasks not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Configure and support BES Server's high-availability architecture based on virtual servers
  • Install BlackBerry smartphones wirelessly
  • Set specialized administration roles
  • Automatically track and analyze the overall health of your solution

Progent's Remote BlackBerry-premier Consulting Services is Fast and Affordable
For companies in Baltimore, Maryland who want quick and economical help from an authorized BlackBerry consultant, Progent delivers effective remote help from a seasoned network support staff who have delivered IT solutions to companies in each state in the country. (Refer to Progent's client testimonials.)

Online support avoids travel costs and lets engineers solve problems rapidly, so you reduce wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry solutions and offer professional help in fields including fixing synchronization problems, configuring BlackBerry Enterprise Server, and designing a protected, high-availability system architecture for RIM BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, modifying user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified service professionals can in addition assist you to troubleshoot a broad array of problems concerning synchronization, handset detection, email consistency, web access, mobile connections, Instant Messaging, workstation application installation, and Desktop Redirector.

As a top innovator in delivering countrywide online support for small company networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile support costs low and, by dealing with problems quickly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system based on Exchange Server. Progent's BlackBerry engineer has expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and remove BlackBerry device users on Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Microsoft Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network requirements assessment, system design, installation strategy and execution, performance optimization, configuration of a high-availability architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to design a wireless solution that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry BES Server, assist your organization to determine which administration approach and physical components meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software editions, processors and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry expert can help you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security engineers to run company-wide security vulnerability and compliance testing and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Expert
If you wish to ask Progent about technical expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.