For businesses of any size in Baltimore Maryland, Progent offers easy, fast, and economical communication with Cisco CCIE-Premier network experts. Cisco CCIEs are world-class networking engineers who earn this elite certification only after rigorous examinations administered by Cisco. CCIEs can tackle the most complicated problems surrounding network deployment, troubleshooting, and configuration. Progent’s CCIE-qualified professionals operate closely with Cisco's in-house engineers in identifying anomalies with Cisco IOS or Cisco NX-OS software and developing workarounds or obtaining program patches to correct problems. A Cisco-qualified CCIE has the experience to isolate the origin of network difficulties whether from network appliances or applications.

Progent offers affordable remote contact with a CCIE expert so your company can get timely help for complicated network issues that are affecting productivity but are outside the experience of your ordinary network support resources. Progent's Cisco CCIE-Certified support professionals can examine your network via state-of-the-art remote connectivity tools in order to perform fast and cost-effective analysis and remediation of serious network issues.

Progent's CCIE Support Services
The vast majority of CCIEs are employed by large corporations or national Internet providers, and so their help is not easily accessible to smaller businesses. Progent is one of the few consulting providers to make CCIEs available to help small and medium sized companies. Also, Progent offers fast contact with a CCIE by phone so that you can receive timely support for complex network issues that are hurting worker efficiency. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, go to Progent's remote network assistance.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services


Progent has one of the biggest groups of Cisco-certified CCIE consultants of any independent support firm in the United States. As a result, Progent offers world-class skill in delivering network infrastructure solutions focused on Cisco products. Since Progent is also a Microsoft Partner and provides expert application support for a broad range of popular applications, Progent can help you achieve comprehensive information technology solutions that maximize the strategic value of your information system.

CCIEs are an exceptional value since their depth of experience allows them to fix the most complex problems quickly. In common instances, less seasoned consultants can spend many hours or even days struggling with a problem that an experienced CCIE can solve in a few minutes. Most Progent CCIEs are not only expert at Cisco technologies, but have multiple advanced technical certifications such as Microsoft Certified Systems Engineer (MCSE), and a major network security certification such as CISA or CISM. This permits Progent to offer complete services that incorporate a broad range of technologies without requiring extra costs and delays managing too many specialists.

Software Update Management for Cisco Network Infrastructure Appliances
Software update management is an essential and complex task. Prompt and correctly managed patching optimizes cybersecurity, regulatory compliance, availability, and capability. Sporadic software update management can result in security gaps, compatibility problems, slow or inconsistent performance, excessive downtime, or loss of key features. Patching entails more than periodic updates of an OS and apps for servers and endpoints. Firmware patches can be as essential for network appliances like routers, firewalls, and Wi-Fi APs.

Software Update Management Services for Network Devices

Progent can provide software update management support for network infrastructure devices from Cisco and other major vendors

Progent has provided top=level support for Cisco infrastructure appliances for more than two decades and Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. To find out about Progent's service programs for patch management, visit Progent's patch management solutions.

To learn more details concerning Progent's online and on-premises support services for Cisco network infrastructure, select a topic:

Additional Support Expertise Offered by Progent
Progent can also provide a wide range of IT consulting expertise in vital practice areas to help companies to convert Cisco networking technology into an integrated IT solution that provides strategic advantage. A few of the services available from Progent's experts are project management expertise, VMware vSphere and vCloud configuration and troubleshooting, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX network virtualization architecture and management, Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows Server 2016 hybrid cloud solutions, Windows Hyper-V deployment, disaster recovery planning and testing, Windows Server 2012 R2 support, network security vulnerability assessment, database administration and application expertise, and part-time CIO consulting services.

Progent can also help your company you to design, implement, administer and troubleshoot enterprise hybrid cloud solutions that incorporate local and cloud hosted infrastructure and that use Cisco technology. (Learn about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) planning and integration expertise.)

By offering a convenient centralized source for IT generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that meet the specific requirements of businesses in Baltimore Maryland.



An index of content::

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.

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    Server proliferation puts pressure on IT budgets and administrative resources. Server reduction via a virtual infrastructure offers lower total cost of ownership of hardware and faster return on investment, more leveraged use of physical computers, streamlined operations, enhanced system availability, and easier management. Common usage scenarios for virtual machines are resource consolidation, economical platforms for mission-critical legacy applications based on outdated operating systems, and affordable quarantine of software development or evaluation environments from on-line systems.

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    Exchange Server 2013 includes significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations as well as a revamped structure. These enhancements affect vital areas including ease of administration, availability, compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to evaluate the potential advantages of upgrading to Microsoft Exchange 2013, create a cost-effective test and deployment plan, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online consulting and support and management for Exchange Server 2013.

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    Progent's disaster recovery support and business continuity professionals can help you create a disaster recovery strategy to prepare for an IT network disaster. Progent can show you how to create a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also help you build an affordable, fault-tolerant system solution that takes into account availability issues involving a broad range of infrastructure technologies and processes.

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    Progent's Microsoft-certified experts offer computer support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support professionals can show you how to design, deploy, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.

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    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to every client. The practice of documenting and archiving support activity results in more effective support and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t let go of vital service information.

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    Microsoft SQL Server 2016 introduces significant improvements in performance, scale, security and compliance, high-availability, mobile computing support, and built-in analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ files simultaneously for big data applications, Hadoop integration, Always Encrypted mode, Mobile Reports, and seamless control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide online and onsite support to help businesses of all sizes to configure, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

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