Enlarging your at-home workforce can have a major impact on network architecture, security/compliance, and company culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Baltimore organization to pick the appropriate tools and follow leading practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services that go from on demand expertise for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Baltimore, Maryland organizations to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and unified management.

Network Infrastructure for a Remote Workforce
Configuring the network infrastructure required for a remote work environment can be particularly complex if you have to manage a combination of personal hardware like PCs and laptops, routers, and wireless appliances from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's background providing remote support for both legacy and current IT products in virtual office venues enables you to make cost-effective use of your existing network infrastructure and offers fast access to top-tire consultants for making essential upgrades. Services available from Progent to assist your company to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology makes it possible to establish a safe tunnel for authenticated at-home employees to access IT assets located at your company data center or in the cloud. Progent's consultants can help you to configure and maintain VPN connections between your teleworkers and your various network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your at-home workers to utilize Cisco's AnyConnect software for secure VPN tunneling for a broad range of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to see and interact with a remote PC's desktop. This technology gives IT managers significant control over the digital environment of at-home employees and offers remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect home networks to the Internet and typically support VPN connections, local wireless connectivity, and firewalls. Progent offers top-tier online consulting for integrating home routers from a variety of vendors. See router integration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting the whole family and visitors, are commonly used by at-home employees to connect to their router for work. This can cause throughput and cybersecurity issues. Progent can assist you to resolve these issues by delivering services that include Aironet configuration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point setup help.
  • Internet connectivity solutions affect the speed and availability of connections between telecommuters and the company network. Business-critical applications might require backup Internet access in the event the primary connection fails. Progent can provide guidance for selecting service providers, picking appropriate service offerings, and integrating redundant Internet connections. See Internet access integration services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Baltimore, Maryland company, phone 1-800-993-9400 or go to Contact Progent.