Expanding your remote workforce may have a major effect on IT infrastructure, security, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Baltimore organization to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes collaboration and delivers maximum business value. Progent offers services that go from as-needed guidance for helping you past occasional technical bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Baltimore, Maryland organizations to with any aspect of building a high-performing remote work environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and unified management.

Network Infrastructure for Telecommuters
Integrating the network infrastructure required for a remote work environment can be especially complicated if you must accommodate a combination of worker-owned hardware such as desktop computers and laptops, routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of operating systems and firmware releases. Progent's experience providing remote support for both legacy and current technologies in remote office venues allows you to make cost-effective use of your existing infrastructure and provides you with ready access to top-tire consultants for implement necessary upgrades. Support services offered by Progent to help you to create a productive telecommuting ecosystem include:

  • Virtual Private Network (VPN) technology allows you to establish a secure connection for authenticated remote workers to access IT resources situated at your corporate data center or in a public cloud. Progent's consultants can assist you to configure and maintain VPN access between your teleworkers and your key IT resources by providing online VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your at-home workers to set up Cisco's popular AnyConnect software to provide safe VPN tunneling for a broad selection of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable an at-home worker to view and interact with a remote PC's desktop. This gives IT managers more control over the computing environment of at-home employees and ensures remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewalls. Progent can provide expert remote consulting for configuring home routers from all major vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting an entire household and guests, are frequently used by telecommuters to connect to their Internet router for work. This can cause performance and cybersecurity issues. Progent can assist you to resolve these issues by delivering expertise like Cisco Aironet integration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti wireless AP setup help.
  • Internet connectivity solutions impact the performance and reliability of connections between telecommuters and the corporate data center. Vital applications may demand redundant Internet access in case the primary connection breaks. Progent offers expertise for identifying ISPs, choosing appropriate service bundles, and configuring fault-tolerant Internet connections. Refer to Internet access solutions.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Baltimore, Maryland company, call 1-800-993-9400 or go to Contact Progent.