Expanding your telecommuter workforce can have a major effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience helping SMBs to design, configure, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Baltimore company to select the appropriate tools and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and delivers top value. Progent can provide services ranging from on demand expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Baltimore, Maryland organizations to succeed with any facet of creating a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure needed for a remote workforce can be particularly challenging if you have to accommodate a mix of personal equipment such as desktop computers and laptops, routers, and wireless APs from various manufacturers and with a variety of OS software and firmware levels. Progent's background delivering remote help for both outdated as well as modern IT products in remote office venues allows you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for making essential updates. Support services offered by Progent to help you to implement a productive telecommuting infrastructure include:

  • VPN technology allows you to create a safe tunnel for authenticated remote employees to access IT assets situated at your company data center or in the cloud. Progent can help you to deploy and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your telecommuters to utilize Cisco's popular AnyConnect client software to provide secure VPN connections for a broad selection of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and use a data center computer's desktop. This gives network managers significant control over the digital environment of telecommuters and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and support VPN connections, local wireless connectivity, and firewalls. Progent offers expert remote support for configuring routers from a variety of vendors. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, typically shared by an entire household and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can create throughput as well as cybersecurity problems. Progent can help businesses to mitigate these problems by delivering expertise like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti WiFi AP setup assistance.
  • Internet access solutions affect the performance and reliability of connections between at-home workers and the corporate data center. Mission-critical processes might require backup Internet connections in the event the primary connection fails. Progent offers expertise for identifying service providers, selecting sensible service offerings, and configuring high-availability Internet connections. Refer to Internet access integration services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Baltimore, Maryland organization, call 1-800-993-9400 or refer to Contact Progent.