Enlarging your at-home workforce may have a major effect on network infrastructure, security, and corporate processes. Progent has 20 years of experience helping SMBs to design, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Baltimore organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent can provide services that go from as-needed guidance for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Baltimore, Maryland organizations to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, security monitoring, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Configuring the network infrastructure required to support a remote workforce can be especially complicated if you must manage a combination of worker-owned equipment such as desktop computers and laptops, routers, and Wi-Fi appliances from different manufacturers and with a variety of OS software and firmware levels. Progent's experience providing remote help for both outdated as well as current technologies in remote office venues allows you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for making necessary updates. Services available from Progent to assist your company to implement a high-functioning telecommuting ecosystem include:

  • VPN technology makes it possible to establish a secure tunnel for authorized at-home employees to use IT assets located at your corporate data center or in a public cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your at-home workforce and your various network resources by providing online VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your at-home workers to utilize Cisco's AnyConnect client software to provide secure VPN connections for a broad range of devices including Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to see and interact with a data center PC's desktop. This provides IT managers more control over the computing environment of at-home employees and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewall services. Progent can provide top-tier online consulting for deploying home routers from a range of vendors. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by the whole family and guests, are frequently used by telecommuters to connect to their router for work. This can cause throughput and security issues. Progent can assist businesses to resolve these problems by delivering expertise like Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet connectivity methods affect the speed and availability of connections between telecommuters and the company data center. Vital applications might demand redundant Internet connections in case the normal connection breaks. Progent offers expertise for picking service providers, choosing appropriate bandwidth and data volume packages, and integrating redundant Internet access. See Internet access integration services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Baltimore, Maryland organization, call 1-800-993-9400 or go to Contact Progent.