Enlarging your at-home workforce can have a significant impact on network architecture, security/compliance, and corporate workflows. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Baltimore company to select the right technologies and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide support services that go from as-needed guidance for getting you past occasional technical bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent can help Baltimore, Maryland companies to with any aspect of building a high-functioning remote work environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Infrastructure for Telecommuters
Integrating the network infrastructure needed for a remote workforce can be especially complex if you have to manage a mix of personal hardware like desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of vendors and with a variety of OS software and firmware releases. Progent's experience delivering online help for both outdated and modern IT products in virtual office solutions enables you to make efficient use of your existing infrastructure and provides you with fast access to top-tire consultants for making necessary updates. Services offered by Progent to help your company to implement a productive work-at-home infrastructure include:

  • VPN connectivity allows you to create a secure tunnel for authorized remote employees to use IT assets situated at your corporate data center or in the cloud. Progent's consultants can help your company to deploy and manage VPN connections between your at-home workforce and your various network resources by providing remote VPN integration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your remote workers to set up Cisco's AnyConnect client software to provide safe VPN tunneling for a broad range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable an at-home worker to view and interact with a data center PC's desktop. This technology gives network managers more control over the computing ecosystem of at-home employees and ensures remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect home networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewalls. Progent can provide top-tier remote consulting for integrating home routers from a variety of vendors. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by an entire household and guests, are commonly used by at-home employees to connect to their router for work. This can cause performance as well as security issues. Progent can help businesses to resolve these issues by providing services that include Cisco Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti WiFi access point setup assistance.
  • Internet connectivity solutions impact the performance and availability of connections between telecommuters and the company network. Business-critical processes might demand backup Internet access in case the normal connection fails. Progent can provide expertise for selecting service providers, selecting appropriate bandwidth and data volume offerings, and configuring redundant Internet connections. Refer to Internet access integration services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Baltimore, Maryland company, phone 1-800-993-9400 or visit Contact Progent.