Fast Online Help for Baltimore Computer Networks
For organizations in Baltimore or anywhere in Maryland, Progent offers online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's online support experts provide excellent value because they possess the real-world experience and are equipped with the sophisticated technology needed to solve most network problems rapidly. Efficient support lowers immediate expenses because solutions require minimal chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote technical support know-how is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike many remote support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where speedy. minor repairs somehow end up as major tabs. Progent's skill at dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes which allow the maximum degree of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to access your company's network remotely without compromising network security.
Progent's sophisticated customer support database system keeps comprehensive histories describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of all help provided to each client by every engineer. This archive of trouble tickets and solutions is structured as a readily accessible support database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft open up additional massive support databases and permit fast access to vendors' internal engineering staff with the result that Progent's remote service specialists can determine the most efficient resolutions in the least time.
Online support provided by Progent to companies in Baltimore and throughout the state of Maryland include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service professionals offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to help your business to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration help as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and indicates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues surrounding network planning, installation, maintenance, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and developing workarounds or locating software updates. CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to fix problems quickly. In many instances, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your environment via sophisticated remote support technology in order to provide efficient, secure, and economical analysis and repair.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity products. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Access Points planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate quickly following a serious penetration. Security solutions offered by Progent cover thorough information security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from malicious assaults; integrating firewalls; establishing safe mechanisms for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent offers expert online support services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to cover a wide array of information technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Mac OS X
IBM AIX OS
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on time. Progent's special remote consulting solutions include:
How Your Baltimore Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk application software to address the special requirements of your corporation, or adding temporary phone support personnel to work with your existing Help Desk Call Center group to deal with unusually busy scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology professionals offers your customers in Baltimore or anywhere in the state of Maryland rapid communication with an effective network service resource with extensive experience offering telephone-based help and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of company performance, and Progent's intent is to resolve rather than simply record technical problems.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Team can supply phone-based advanced consulting support and education in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Baltimore, or anywhere in the state of Maryland, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so that your computer support is proactive and automated. By detecting possible issues before they cause full-scale emergencies, automated monitoring can ward off inconvenient and costly network failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support a combination of OS platforms.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Baltimore or anywhere in the state of Maryland, Progent's online computer support engineers can provide professional and affordable IT support whenever your company needs it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to fix network problems quickly while eliminating the expense and lost time associated with in-person support calls.
Even if your Baltimore office has a local freelance support technician or employs a full time organization that can handle the majority of computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to solve sudden system crises or particularly complex integration problems.
Features of Progent's Online Computer Services for Baltimore
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give businesses in Baltimore or throughout the state of Maryland unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Baltimore and is also ideal for customers in geographic regions of Maryland that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for phone help and requires no monthly retainer for services delivered during normal working hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff professionals with experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic support offerings include system integration, MS Exchange consulting, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise in critical application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Database Administration and Application Design
Amazon MWS Software Design and Programming
By offering a full service centralized source for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that address the unique requirements of your business.
- State of the Art Remote Access Tools
Protected online access allows Progent's support experts to observe precisely what your customers see. This makes it possible to find quick fixes to issues that might otherwise demand an expensive personal service call. Cutting-edge remote access tools and experienced engineers together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-conscious businesses whose workers need instant access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical knowledge, refined support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help per minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Businesses who work with trusted independent service providers or who employ internal support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.