Fast and Affordable Remote Support for Baltimore Maryland Networks
Urgent Phone Technical Support for Baltimore SystemsFor organizations in Baltimore Maryland, Progent provides remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value because they possess the practical experience and are equipped with the sophisticated tools required to resolve the majority of network issues quickly. Efficient support reduces immediate costs since service calls use up minimal chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves even more in incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive remote technical support experience is particularly important for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent situations where fast solutions somehow turn into substantial tabs. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized tools and proven methodologies which permit the highest degree of effectiveness for remote help and repair for computer systems of any size. Progent's online support team can connect to your company's environment remotely without violating corporate security.

Progent's advanced service reporting system includes comprehensive records describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of assistance rendered to each customer by any consultant. This archive of issues and responses is stored as a conveniently retrievable support database that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional massive technical support databases and permit fast access to vendors' in-house engineering staff so Progent's remote consulting specialists can determine the best resolutions promptly.

Remote technical support services provided by Progent to companies in Baltimore Maryland include:

ProSight Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, subscription-based services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight line of outsourced network management services covers all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your client-server infrastructure by providing an environment for performing common time-consuming tasks. These include health checking, update management, automated repairs, endpoint deployment, backup and recovery, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT staff and your assigned Progent technical consultant so that emerging problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting utilities created to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid recovery of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to verify your identity on a device that only you possess and that is accessed using a different network channel. A broad selection of devices can be used as this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To learn more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Service Desk offers a transparent extension of your core support organization. Client access to the Help Desk, delivery of support services, issue escalation, ticket creation and updates, efficiency measurement, and maintenance of the service database are consistent whether incidents are taken care of by your corporate IT support organization, by Progent's team, or a mix of the two. You have complete flexibility to expand or shrink your share of support work as required. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and education. To learn more about ProSight Shared Help Desk, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or enhancing your existing organization, evaluating or customizing Call Center software to handle the special needs of your business, or providing occasional online personnel to reinforce your internal Help Desk group to handle demanding events like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk team of veteran information technology professionals provides your workers in Baltimore Maryland quick communication with an efficient support group with extensive experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk perception as a major contributor to business efficiency, and Progent's aim is to fix rather than just annotate IT problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced consulting support and education in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To read additional information on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center2, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Baltimore Maryland online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune SCOM to accommodate your business so your computer support is proactive and automated. By anticipating looming trouble spots before they result in full-scale emergencies, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support multiple OS platforms.
How Your Baltimore Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Baltimore Maryland, Progent's online computer support engineers can provide effective and cost-effective system support the instant your company has to have it. Over 20 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Baltimore office works with a regular independent consultant or employs an in-house organization that can handle typical network problems, Progent's Microsoft certified engineers are available to provide an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to solve sudden system emergencies or particularly tough integration projects.

Features of Progent's Remote Computer Services for Baltimore Maryland
Progent's online help, remote troubleshooting, network security consulting, and network management services offer businesses in Baltimore Maryland unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of network support, executing a wide variety of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by every consultant to each customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who won't release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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    Microsoft Dynamics GP/Great Plains 2010 software is a comprehensive business management solution that unifies data and processes throughout your business, communicates easily with other applications, and connects workers, customers and vendors regardless of time or location. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for accounting, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field service, manufacturing, retail management, and online business services. Progent can show you how to install and manage a reliable, protected computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your business exploit the full potential of Dynamics GP/Great Plains 2010.

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    Progent can provide affordable online and onsite support to help businesses to move any part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and enable access to Google's cutting edge machine learning tools. Progent can assist you with every phase of Google Cloud Platform integration including needs analysis, readiness assessment, architectural design, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security.

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    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance issues.

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    Progent's certified Office Excel and Office 365 Excel consultants can provide a broad range of remote support services to help your organization to design, develop, pilot test, deploy, manage, and troubleshoot business applications powered by any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to move your existing Excel applications to the newest versions of Excel, support Excel on iOS-based iPhones and iPads and Android smartphones and tablets, and fix compatibility problems between various releases of Excel. Progent can provide as-needed support to clients who need a quick solution to a stubborn issue related to Excel and Progent can also provide comprehensive project management services for migrating or creating mission-critical applications based on Excel. Progent's cost-effective online training classes for Excel can be customized to address the special requirements of individual users or groups.
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