Immediate Online Troubleshooting for Baltimore Maryland Networks
Fast Online Consulting for Baltimore SystemsFor companies located in Baltimore Maryland, Progent offers online help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to solve the majority of network problems rapidly. Efficient support reduces direct costs since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company saves even more with indirect costs by minimizing or eliminating system downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support know-how is especially important for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to many online service companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where fast solutions manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized technologies and field-proven methodologies that allow the highest degree of efficiency for online technical support and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your network without violating network security.

Progent's powerful service reporting system stores extensive documentation for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of support delivered to each Progent customer by every Progent engineer. This archive of problems and resolutions is organized as a readily accessible support knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and permit priority access to vendors' internal engineering staff so Progent's remote service specialists can come up with the most efficient solutions in the least time.

Online technical services provided by Progent to clients in Baltimore Maryland include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight suite of outsourced network management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and enable transparent backup and fast recovery of vital files, applications, images, plus VMs. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the security and functionality of your computer environment, Progent's patch management services permit your in-house IT team to focus on more strategic projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and enter your password you are asked to confirm who you are on a device that only you possess and that is accessed using a separate network channel. A wide range of devices can be utilized as this second form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can register several verification devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your workers in Baltimore Maryland quick contact with a dependable support group with substantial background offering telephone-based help and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a key enabler of business success, and Progent's target is to fix and not merely record IT issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team provides online and in-depth consulting expertise and education in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more information on Progent's expertise, custom development, and education services, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Baltimore Maryland remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to accommodate your environment so that your network maintenance is proactive and automated. By spotting possible trouble spots before they grow into network outages, remote monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks based on a combination of OS platforms.
How Your Baltimore Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Baltimore Maryland, Progent's online network support specialists can deliver expert and cost-effective system support the instant your company requires it. Over two decades of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to fix network problems quickly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Baltimore office deals with a local freelance consultant or maintains a full time organization that know how to handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to deal with unexpected system emergencies or especially tough integration projects.

Details of Progent's Online Network Services for Baltimore Maryland
Progent's online help, remote repair, network security expertise, and system administration services offer offices in Baltimore Maryland unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, refined support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



An index of content::

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    ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital assets that power your IT network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity.

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    Progent's CISSP-certified cybersecurity experts can help businesses of all sizes with any aspect of information system security. Progent can help implement efficient security systems that guard a small office from advanced malware attacks or Progent can plan, configure, and manage a comprehensive security strategy for hybrid networks that support local, remote, and mobile clients accessing network resources spread across multiple physical datacenters and various clouds.

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    The sophistication and connectivity demands of Microsoft Windows Servers calls for a network consulting firm with practical experience and broad knowledge in designing and integrating seamless, comprehensive business technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progent's consulting support can assist you with designing, installing, managing, and supporting Windows Server systems that maximize the productivity of your computer network. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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