Fast Online Help for Baltimore Maryland IT Networks
Fast Remote Help for Baltimore NetworksFor businesses in Baltimore Maryland, Progent offers remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to solve the majority of network problems quickly. This reduces direct expenses because solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support know-how is especially important for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. In contrast to many remote service companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate scenarios where quick repairs somehow end up as big bills. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that permit the maximum degree of efficiency for remote help and repair for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to access your network remotely without violating corporate security.

Progent's proven technical support database system keeps extensive histories of the service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of all help provided to each Progent customer by every engineer. This archive of problems and fixes is stored as a quickly retrievable support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow priority response from vendors' in-house support staff so Progent's online consulting specialists are able to determine the best resolutions quickly.

Online technical services offered by Progent to clients in Baltimore Maryland include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and rapid recovery of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and functionality of your computer network, Progent's patch management services permit your IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth management reporting utilities created to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or improving your existing one, selecting or customizing Help Desk software to handle the particular requirements of your corporation, or adding occasional online staff to reinforce your internal Help Desk Call Center group to handle unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced information technology consultants gives your customers in Baltimore Maryland rapid access to a large technical support resource with extensive background offering phone support and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a solid contributor to company success, and Progent's aim is to fix rather than simply document IT problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced engineering support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, programming, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Baltimore Maryland remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune SCOM to suit your environment so that your network support is proactive rather than reactive. By exposing possible issues before they grow into downtime, system monitoring can ward off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on a variety of operating systems.
How Your Baltimore Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Baltimore Maryland, Progent's phone-based computer support engineers are ready to provide effective and affordable IT support whenever your company has to have it. Over two decades of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Baltimore business works with a local independent consultant or employs an in-house organization that can handle typical network issues, Progent's Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with sudden network crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Offices in Baltimore Maryland
Progent's remote network troubleshooting services allow your Baltimore company to have the benefits of on-call, expert network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic value by being increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    With most organizations in Baltimore Maryland, local network support providers, whether made up of independent consultants or an internal IT staff, can take care of typical technical problems. However, serious problems can strike when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's on-call service specialists give you an easy, quick, and economical way to supplement your regular resources and to pass on useful information to increase your ability to deal with downstream problems locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly depend on individual freelance service providers. Although independent consultants have less internal costs than larger support companies and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of fallback help may require your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with critical software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically begin with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes often get piled onto an unstable foundation. When a network grows, reliability and scalability issues can impede the productivity of the business. Such badly designed environments require careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle current business demands and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller organizations require advice and technical education to navigate through an increasingly complex maze of technology alternatives available for promoting business success and improving productivity. Businesses do not need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the proposed solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT consulting with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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  • Network Consultant Microsoft Windows 7 Migration Network Consultant Microsoft Windows 7 Evaluation

  • Catalyst 8500 IT Services
    Meraki MX68 router Network Consultant

    Cisco has designed an extensive array of routers including routers designed to deliver the protection, performance, and reliability required by organizations ranging from small offices to worldwide enterprises. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to establish a solid foundation for your IT system and to make it economical to grow as you add new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, including the Cisco 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Routers.

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  • Office 365 Integration Remote Troubleshooting IT Consulting Office 365 Integration
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  • On-site Technical Support Exchange 2019 Hybrid Deployment Exchange 2019 Security Remote Support Services
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  • Support Services Double-Take Availability
    Double-Take Software Availability IT Consultants

    DoubleTake/Carbonite Software offers a family of products designed to provide small and midsize businesses a range of affordable solutions for backing up and restoring business-critical applications such as Exchange, SQL, Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning consultants have in-depth experience integrating DoubleTake/Carbonite products into small company information systems to achieve an advanced level of fault tolerance and business continuity capability at a budget-friendly cost.

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    SentinelOne Ransomware Rollback Engineer

    Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that includes machine learning technology and expert services to provide comprehensive endpoint detection and response.

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  • Progent Management Configure 24x7 Small Business IT Consulting Group Progent Management Team

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    Microsoft Experts Service Desk Management Support Consulting Services

    Progent's Microsoft and Cisco authorized Consultants offer three service programs to help medium-size and large businesses develop an efficient and successful internal Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI analysis, process analysis and improvement, executive reporting, education of in-house personnel, and documentation of processes. Progent's Software Selection and Deployment Services help businesses analyze the various top level Help Desk application programs on the market and determine what products may be excessively expensive, miss key features, or align poorly with your organization's corporate culture. Progent also provides short-term staffing for businesses who need to augment their internal Help Desk team for special projects or to substitute for absent or incapacitated personnel.

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  • 8540 wireless controller Network Engineer
    Wave 2 Wi-Fi controller Online Help

    Cisco's Catalyst wireless controllers streamline the management of Wi-Fi LANs by unifying the configuration and management of wireless access points, optimizing wireless performance by reducing the impact of RF congestion, enhancing wireless uptime with rapid failover, and hardening data security by identifying threats and filtering network traffic based on user class and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage Wi-Fi LANs of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's latest Wi-Fi controller technology.

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    Immediate Solaris Engineer

    Progent's Sun Solaris platform support services provide small companies and software developers support for administering and supporting Solaris systems that operate with Microsoft-based networks. Progent can give your business access to Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This broad range of expertise provides you with an easy single consulting firm to show you how to create and maintain a protected and reliable cross-platform connectivity and communications solution that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.

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  • Macintosh OSX Remote Support
    OS X On-site Technical Support

    Progent's consultants offer Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and Exchange Server help, security services, and custom education. Progent can assist clients to upgrade to macOS from Mac OS X or earlier editions of Mac OS X and Progent can provide help with macOS and Mac OS X application software. Progent can also assist you with iPhone integration and iPad synchronization, or migrating to iCloud. For business networks built exclusively on macOS or OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of planning, configuring and maintaining a network environment that is reliable, safe, efficient and able to achieve your organization's objectives.

  • SCOM 2012 Microsoft Azure Monitoring Technical Support Largest System Center Operations Manager Remote Troubleshooting
  • Service Desk Management Support On-site Technical Support CISM Security Security Technical Support Support Desk Outsourcing Services
  • Services Information Assurance Firewall Setup SIEM
  • On-site and Remote Support Baltimore, Maryland
  • Services Server Management Server Consolidation Computer Consulting
  • SharePoint Computer Consultants SharePoint Support and Setup
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  • Small Business Networking Specialist Microsoft and Cisco Certified Small Office Designers
  • Baltimore, Maryland Server Help
  • Small Business WAP321 Support and Integration 24-7 Information Technology Consulting Small Business WAP581

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    24 Hour Cisco ASDM for Firewall Management Professional

    The latest generation of ASA 5500-X Family of firewalls with Firepower Services provide significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your existing PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, configure, tune, manage and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

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  • Solaris Online Migration Linux Remote Consultant Services
  • Specialists Citrix StorageLink Essentials for Hyper-V Services

  • UNIX, Windows Technology Professional
    UNIX with Windows Support and Setup

    If your company is developing UNIX or Linux software on a network that includes MS Windows-based servers, desktops, and office productivity products, Progent can provide full-service network support outsourcing that frees you to concentrate on your area of high-value expertise while avoiding the continual distraction of maintaining your company information system. By using automated server monitoring and by delivering online and in-person support when your business needs it, Progent represents an affordable alternative for maintaining an information system that features excellent reliability, security, and efficiency. Progent's developer support offerings include full-service network support outsourcing, virtual infrastructure, remote and in-person support and troubleshooting, 24x7 monitoring, and Contact Center services.

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  • Small Business Implementation
    24/7 Information Technology Consulting Company Small Business

    Progent is a leading innovator in economically delivering world-class network support to small businesses. Progent's achievement in handling the IT support requirements of the chronically underserviced small company sector is the combined outcome of key technical and process innovations that have eliminated much of the traditional costs out of administering network service, added unmatched technical expertise into the IT service system, and significantly accelerated the solution cycle.

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  • Windows PC Simulation on Mac Troubleshooting Consultant Services Microsoft Virtual PC for Mac

  • Auditor SonicWall NSSP 12000 Firewall
    SonicWall PRO Audit

    Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and update SonicWall firewall devices including the current SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and CISA-certified network security experts can help you incorporate SonicWall security gateways into an end-to-end network protection solution and build protection into your business operations.

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  • 24-Hour Exchange Server 2016 Upgrade Integration Support
    Support Microsoft Exchange Server 2016 Migration Planning

    Progent can assist your business in any and all phases of your migration to Microsoft Exchange Server 2016 including planning HA system topology for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.

  • Windows Server 2019 and SQL Server Online Support Windows Server 2019 Storage Spaces Direct Technology Consulting Services
  • Windows, UNIX, Solaris Remote Consulting Consultants Windows and UNIX
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  • Network Management Outsourcing Professional
    ProSight Remote IT Management Technology Professional

    Progent's ProSight family of managed services are geared to offer businesses who have minimal in-house IT administration and support staffs with affordable access to enterprise-class management tools and technical expertise. Advantages of the ProSight catalog of managed services include predictable IT maintenance expenses, smart automation of routine administrative tasks, continual absorption of the latest technology, smooth transition from older systems to up-to-date solutions, close fit between computer technology with strategic objectives, access to veteran IT consultants, and allowing management to concentrate on business instead of fast-evolving network technology.

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