Fast Online Support for Baltimore IT Networks
Urgent Remote Support for Baltimore SystemsFor companies located in Baltimore or anywhere in Maryland, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's online support engineers offer excellent leverage because they have the practical experience and have access to the advanced tools required to solve most network issues quickly. This reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits additionally in indirect costs by reducing or avoiding system outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor repairs somehow turn into major bills. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and field-proven processes which ensure the maximum degree of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to communicate with your computer system remotely without violating network security.

Progent's sophisticated technical support reporting system stores thorough histories for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of services delivered to every customer by any consultant. This archive of issues and solutions is organized as a conveniently retrievable proprietary knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other extensive technical support databases and allow fast response from manufacturers' internal support staff so Progent's online consulting specialists are able to determine optimal resolutions quickly.

Online technical support services available from Progent to companies in Baltimore and throughout the state of Maryland include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who need quick access to an effective Call Center with professional telephone support plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or enhancing your existing one, identifying or modifying Call Center software products to handle the unique demands of your company, or providing temporary phone support personnel to supplement your existing Call Center group to deal with high-demand events like software transitions, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of veteran information technology professionals gives your customers in Baltimore or anywhere in the state of Maryland immediate contact with a dependable technical support resource with years of experience offering phone help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center perception as a crucial contributor to business efficiency, and Progent's intent is to resolve rather than merely record technical problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Baltimore, or anywhere in the state of Maryland, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so your network support is proactive and automated. By detecting emerging issues before they cause crashes, system monitoring can head off stressful and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments that support a combination of OS platforms.
How Your Baltimore Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Baltimore or throughout the state of Maryland, Progent's online network support engineers are ready to provide effective and affordable system help whenever your business requires it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve IT problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Baltimore company has a local freelance consultant or maintains an in-house organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to solve unexpected system emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Organizations in Baltimore
Progent's remote support services enable your Baltimore business to enjoy the benefits of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic value by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    With most offices in Baltimore and throughout Maryland, local network service providers, whether consisting of freelance consultants or an in-house IT staff, can solve typical technical issues. However, major troubles might occur when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these instances, Progent's online support specialists provide an easy, fast, and economical way to supplement your local resources and to pass on valuable information to increase your capability to resolve downstream problems in-house.

  • Less Reliance on Individual Consultants
    For network support, smaller businesses often rely on individual freelance service providers. While freelance service people carry less overhead than larger service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of reserve help may require your company to go without assistance during an IT crisis. As your network grows, system unavailability and problems with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to insure your network is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies often begin with an information architecture created on a shoestring budget. Lacking a proper framework, slap-dash repairs can get piled on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the productivity of the organization. These badly built systems need careful assessment, smart strategic planning, and extensive technical expertise to evolve to a network architecture able to deliver the solid foundation to handle current business demands and ease future growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies require guidance and technical training to navigate through an ever more complex array of product options available for accelerating business growth and enhancing efficiency. They do not need a computer consultant who is attempting to sell a certain vendor's technology. Network support and product selling can result in a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match IT consulting with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical experience, refined support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Full Family of Servers
    Progent can provide world-class support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Companies who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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