Fast and Affordable Remote Troubleshooting for Baltimore IT Networks
Immediate Online Technical Support for Baltimore NetworksFor businesses in Baltimore or anywhere in the state of Maryland, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to solve the majority of network problems quickly. This reduces direct costs because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental expenses by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor fixes somehow turn into substantial tabs. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes which ensure the maximum level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to interface to your company's environment without violating network security.

Progent's advanced technical support database system maintains detailed records for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of assistance delivered to every customer by every consultant. This database of problems and responses is structured as a conveniently retrievable internal knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's remote service experts can come up with optimal solutions promptly.

Online support services provided by Progent to businesses in Baltimore and throughout the state of Maryland include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge technology used by some of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who want fast communication with a reliable Help Desk with proficient phone assistance plus the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk or revamping your existing one, selecting or enhancing Call Center software products to address the unique demands of your business, or providing temporary phone support staff to reinforce your internal Call Center team to deal with unusually busy events such as software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center team of experienced network professionals gives your computer users in Baltimore or anywhere in the state of Maryland instant assistance from an efficient technical support group with substantial background delivering telephone-based consulting and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a key contributor to company productivity, and Progent's goal is to solve and not simply report technical problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group can supply phone-based advanced engineering support and training in specific application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Baltimore, or anywhere in the state of Maryland, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your IT support is proactive rather than reactive. By spotting possible problems before they evolve into crashes, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments based on multiple platforms.
How Your Baltimore Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Baltimore or throughout the state of Maryland, Progent's online network support engineers are ready to deliver expert and affordable system support the moment your company requires it. Long experience providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix network problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Baltimore company relies on a regular freelance consultant or employs an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either lack the availability or the expertise to address sudden system emergencies or especially tough integration problems.

Details of Progent's Online Computer Support for Baltimore
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer businesses in Baltimore or throughout the state of Maryland the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's experts can deliver your organization world class IT support while permitting you to avoid the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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