Fast and Affordable Online Technical Support for Baltimore Maryland Computer Networks
Immediate Remote Support for Baltimore NetworksFor organizations located in Baltimore Maryland, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology necessary to solve most network issues quickly. Efficient support reduces immediate expenses since service calls require minimal billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with incidental costs by reducing or eliminating system outages and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting experience is especially important in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you owe just for the services that you actually get. Unlike typical online support firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where speedy. minor fixes manage to turn into large bills. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which allow the maximum degree of effectiveness for online technical support and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to access your environment without compromising corporate security.

Progent's advanced customer support database system keeps thorough histories of the support that Progent's clients have received. Progent's team engineers have access to the details of services provided to each client by any Progent consultant. This database of trouble tickets and fixes is structured as a conveniently accessible support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional vast support databases and permit priority access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to find optimal resolutions in the least time.

Remote technical support services available from Progent to customers in Baltimore Maryland include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Baltimore Maryland quick access to an effective network service group with years of background delivering phone support and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk recognition as a major contributor to business success, and Progent's policy is to fix instead of merely record technical problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote and in-depth engineering expertise and training in specific business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Baltimore Maryland online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so that your IT maintenance is proactive and automated. By anticipating potential problems before they evolve into network outages, remote monitoring can avoid inconvenient and expensive network failures. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments powered by a mix of OS platforms.
How Your Baltimore Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Baltimore Maryland, Progent's phone-based network support engineers can deliver professional and cost-effective IT support whenever your organization has to have it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Baltimore company has a local freelance support technician or maintains a full time IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with unexpected system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in Baltimore Maryland
Progent's online IT consulting services allow your Baltimore business to have the advantages of immediate, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming more available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    With most companies in Baltimore Maryland, local network support providers, whether made up of independent consultants or an in-house maintenance staff, can handle typical network problems. However, major troubles sometimes occur when local support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite service technicians. In these cases, Progent's online support experts provide an easy, fast, and affordable solution to augment your regular help and to transfer valuable knowledge to improve your capability to handle future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations often rely on independent freelance consultants. While freelance service people have less overhead than big support firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your business grows, system downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of backup service experts to insure your IT system stays up and running.

  • Build a Solid Basis for Smooth Expansion
    Organizations often start with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash fixes often get piled onto a shaky foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These poorly built systems require careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system infrastructure that can offer the solid foundation to handle critical business demands and ease future expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller organizations need advice and technical training to negotiate an increasingly complex array of product options available for promoting business success and improving efficiency. They hardly need a computer engineer who is motivated to sell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, refined remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of network support, executing a wide range of technical tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT capability, but also a consultant with field-tested approaches for using technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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    Microsoft Lync 2013, renamed Skype for Business, enables organizations of any size to create a centrally managed and protected communications environment that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, audio/video and web meetings with application sharing and whiteboard, and both IP and PSTN telephony enabled for a wide assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and network architects can help your company to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed model appropriate for your current and future goals, implement Lync 2013 so as to speed up your return on investment, and provide live webinar and onsite training to your IT team and users. Progent offers expertise in critical components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with popular Office and Office 365 applications including Outlook clients and PowerPoint.

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