Immediate Remote Technical Support for Baltimore Networks
For businesses in Baltimore or anywhere in Maryland, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent value because they possess the real-world experience and are equipped with the advanced tools needed to resolve most network issues quickly. This reduces direct costs because service calls accumulate minimal billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves additionally with indirect costs by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting experience is particularly important for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to many online service firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where fast repairs manage to end up as big bills. Progent's skill at solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies which allow the maximum level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to link to your system without compromising network security.
Progent's advanced technical support database application keeps thorough documentation describing the support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of assistance delivered to every client by every engineer. This database of issues and resolutions is stored as a conveniently searchable support knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft open up other extensive technical databases and permit quick access to vendors' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best resolutions quickly.
Remote technical support services provided by Progent to customers in Baltimore and throughout the state of Maryland include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support professionals offer computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business migration consulting, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help you business to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and validates a person's technical knowledge at the master level. CCIEs know how to resolve even the most challenging issues associated with network infrastructure planning, deployment, maintenance, compliance, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network management tools and developing workarounds or locating program patches. CCIEs are an excellent cost-effectiveness since their broad experience allows them to fix problems quickly. In typical cases, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your computer system by means of state-of-the-art remote troubleshooting technology in order to provide quick, secure, and economical diagnosis and remediation.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of infrastructure devices. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs consulting services, Cisco wireless controllers support Services, Cisco VPN Integration help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recover rapidly after a damaging breach. Security services offered by Progent cover comprehensive information security and compliance assessment using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; configuring firewalls; designing safe architectures for remote and mobile communication; guarding your messaging system against spam and DHA attacks; and establishing 24x7 network monitoring.
Progent offers expert online support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a broad spectrum of computer technologies including system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top corporations. The ProSight series of network monitoring and management services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Baltimore Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the budget to build and maintain an internal Help Desk but who need quick access to an efficient Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Call Center is designed for larger companies and serves as a transparent supplement to your established Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation alternative for the most difficult computer system challenges, or be available in those situations when your other resources are swamped.
Progent's Help Desk staff of veteran network professionals offers your workers in Baltimore or anywhere in the state of Maryland immediate assistance from an efficient support resource with extensive experience offering phone help and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a significant driver of business performance, and Progent's policy is to resolve instead of simply track IT problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group can supply phone-based professional engineering support and training in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Baltimore, or anywhere in the state of Maryland, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating possible issues before they evolve into full-scale emergencies, system monitoring can minimize disruptive and expensive information system crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by multiple platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Baltimore or anywhere in the state of Maryland, Progent's online network support engineers can provide effective and cost-effective IT support the instant your organization requires it. More than a decade of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve IT problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.
Even if your Baltimore office relies on a regular independent consultant or maintains a full time organization that can handle typical network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to handle unexpected network emergencies or particularly complex integration projects.
Features of Progent's Online Network Support for Baltimore
Progent's phone support, remote troubleshooting, system security consulting, and network administration services offer businesses in Baltimore or anywhere in the state of Maryland unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk outsourcing support and network management, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Baltimore and is also ideal for networks in geographic regions of Maryland that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for online support and imposes no monthly retainer for services provided during regular working hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists who have experience in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings consist of technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting support in specific application areas. Support available from the Application Experts Group covers:
Dynamics GP Consulting and Programming
MS Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Software Development
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By offering a full service one-stop source for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that align with the special needs of your company.
- Sophisticated Online Connectivity Software
Secure remote connectivity allows Progent's service professionals to observe exactly what your users see. This makes it possible to produce quick fixes to issues that could otherwise demand a costly onsite visit. Sophisticated remote access software and expert technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for High Network Availability
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious companies whose clients require instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical experience, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, in the trenches of network service, executing a wide variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This means that you get not just world-class technical skills, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each staff member to every client. The discipline of detailing and archiving support activity allows more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.