Fast and Affordable Online Support for Baltimore Maryland Computer Systems
For companies located in Baltimore Maryland, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic jobs.
Progent's online support engineers provide exceptional leverage because they possess the real-world experience and have access to the sophisticated technology needed to solve the majority of information system problems rapidly. This reduces immediate costs because solutions require fewer billable minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike typical remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized tools and field-proven processes which ensure the highest level of effectiveness for remote consulting and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to link to your network without compromising network security.
Progent's sophisticated technical support database system keeps detailed documentation of the service that Progent's customers have been provided. Progent's team consultants have access to the records of support provided to each Progent client by every Progent engineer. This archive of issues and fixes is stored as an easily exploitable support database that enables Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting experts can determine the best solutions quickly.
Remote technical support services offered by Progent to businesses in Baltimore Maryland include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support experts can provide network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop services to help your business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and validates a person's technical skills at the master level. CCIEs know how to deal with the most difficult challenges occurring in network infrastructure planning, installation, management, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs are an exceptional cost-effectiveness since their deep experience permits them to find solutions for problems quickly. In many instances, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and economical analysis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of networking devices by providing services such as:
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can strengthen the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist your company to clean up rapidly after a serious breach. Security solutions offered by Progent cover thorough information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious attacks; integrating firewalls; building safe mechanisms for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to address a broad array of computer technologies such as system architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance resolving problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading corporations. Progent's ProSight series of outsourced network management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Baltimore Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Call Center or enhancing your current organization, identifying or customizing Help Desk Call Center software products to meet the particular demands of your company, or adding temporary phone support personnel to work with your in-house Call Center resources to handle high-demand situations like software migrations, major upgrades, or installing brand new business software.
Progent's Call Center team of experienced information technology professionals provides your workers in Baltimore Maryland instant assistance from a reliable technical support group with extensive experience offering phone help and online diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a significant driver of business productivity, and Progent's target is to solve and not simply record technical problems.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team provides online professional engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Baltimore Maryland online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your IT support is proactive rather than reactive. By exposing emerging trouble spots before they grow into crashes, system monitoring can minimize inconvenient and costly network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a mix of OS platforms.
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Baltimore Maryland, Progent's online network support specialists are ready to provide professional and economical system support the instant your organization requires it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Baltimore company deals with a local freelance consultant or maintains an in-house organization that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to address sudden network emergencies or particularly complex integration projects.
Advantages of Progent's IT Support for Businesses in Baltimore Maryland
Progent's online technical help services enable your Baltimore organization to have the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will acquire added business worth by being increasingly available, efficient, and secure. Benefits to your company include:
- Seamless remote expansion of your local IT resources
With most organizations in Baltimore Maryland, local computer service resources, whether represented by independent consultants or an in-house maintenance staff, can take care of typical network problems. On the other hand, IT crises sometimes spring up when local resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your local service people. In these cases, Progent's on-call support experts offer an easy, fast, and budget-friendly solution to supplement your local resources and to transfer valuable information to improve your ability to handle downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller offices commonly rely on independent freelance consultants. While independent service people carry smaller internal costs than larger support organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve help may force your business to wait for help during an emergency. As your business grows, network downtime and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support experts to insure your IT system remains up and running.
- Build a Scalable Foundation for Seamless Growth
Organizations typically begin with an IT system implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get piled onto a shaky foundation. As a network grows, reliability and expandability issues can hinder the productivity of the organization. These badly designed systems require careful assessment, intelligent strategic planning, and wide technical expertise to upgrade to a system architecture that can deliver the solid foundation to meet vital business requirements and facilitate downstream expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller businesses need advice and technical training to negotiate an ever more complicated maze of product alternatives capable of promoting business growth and improving efficiency. These companies do not need a network consultant who is trying to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align technical expertise with the best needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, refined support software, and understanding of enterprise networking enable companies to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help per minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every consultant to each client. The practice of documenting and archiving service activity results in more efficient service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.