Fast and Affordable Online Technical Support for Baltimore Maryland Computer Networks
Immediate Phone Consulting for Baltimore SystemsFor businesses located in Baltimore Maryland, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve most information system issues rapidly. This lowers immediate expenses since solutions require minimal chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. Unlike typical remote support firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing avoid scenarios where fast solutions manage to turn into big tabs. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes that promote the highest degree of efficiency for online technical support and repair for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your network remotely without violating corporate security.

Progent's powerful service database system maintains detailed documentation of all service that Progent's customers have been provided. Progent's team engineers have access to the history of assistance provided to each client by any Progent consultant. This archive of problems and solutions is stored as a quickly retrievable support database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft make available other massive support databases and permit quick access to manufacturers' in-house support staff so Progent's online service specialists can come up with optimal solutions in the least time.

Online support services available from Progent to customers in Baltimore Maryland include:

ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight suite of outsourced network management services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and allow transparent backup and fast restoration of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a secured application and enter your password you are requested to verify who you are via a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your current organization, selecting or enhancing Call Center software to meet the special needs of your company, or providing temporary phone support personnel to supplement your internal Call Center group during demanding scenarios such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced network professionals provides your computer users in Baltimore Maryland fast assistance from a large support resource with substantial background offering telephone-based help and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a solid contributor to business performance, and Progent's policy is to solve and not just report network problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based professional engineering support and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Baltimore Maryland remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By detecting possible issues before they expand into network outages, proactive monitoring can avoid disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems that incorporate multiple OS platforms.
How Your Baltimore Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Baltimore Maryland, Progent's phone-based computer support specialists are ready to provide professional and economical system help the moment your business needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Baltimore organization deals with a local freelance consultant or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progent�s Microsoft certified engineers can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to deal with unexpected network crises or particularly complex integration projects.

Details of Progent's Remote Network Services for Baltimore Maryland
Progent's phone support, Internet-based repair, system security expertise, and network administration services give offices in Baltimore Maryland the greatest leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT background, refined support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, in the trenches of network support, executing a broad range of technical projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by each consultant to every client. The practice of detailing and organizing support records allows more efficient support and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who won’t release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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