Fast and Affordable Online Help for Baltimore IT Networks
Immediate Phone Consulting for Baltimore SystemsFor organizations located in Baltimore or anywhere in the state of Maryland, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISSP-certified security experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they possess the practical background and have access to the sophisticated tools necessary to solve the majority of network problems quickly. Efficient support reduces immediate expenses because solutions use up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with incidental costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where fast solutions manage to turn into large invoices. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and proven methodologies which promote the highest level of efficiency for online help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to access your network without breaching network security.

Progent's sophisticated customer support database application maintains extensive histories for the service that Progent's customers have been provided. Progent's team engineers have access to the history of services provided to every Progent customer by any consultant. This database of problems and fixes is organized as an easily searchable internal database that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with key industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to vendors' internal support staff so Progent's online service experts can come up with the most efficient resolutions in the least time.

Remote support services offered by Progent to clients in Baltimore and throughout the state of Maryland include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or revamping your current one, identifying or modifying Help Desk software products to address the special requirements of your business, or providing temporary phone support staff to work with your internal Help Desk team during unusually busy events such as software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk team of seasoned network experts gives your clients in Baltimore or anywhere in the state of Maryland rapid assistance from an effective technical support resource with years of experience delivering phone support and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a key enabler of company efficiency, and Progent's intent is to resolve rather than merely report network problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Group can supply remote professional consulting support and training in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Baltimore, or anywhere in the state of Maryland, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so your network maintenance is proactive and automated. By detecting possible problems before they expand into crashes, remote monitoring can head off disruptive and expensive service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a variety of platforms.
How Your Baltimore Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Baltimore or anywhere in the state of Maryland, Progent's phone-based network support engineers are ready to provide expert and cost-effective system help whenever your company needs it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Baltimore business relies on a regular freelance consultant or maintains a full time organization that know how to handle typical network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to solve sudden system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Baltimore
Progent's remote support services enable your Baltimore organization to realize the advantages of on-call, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your network will derive added strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your local support resources
    With most offices in Baltimore or anywhere in Maryland, nearby computer support resources, whether consisting of outside consultants or a full-time IT staff, can resolve typical network problems. On the other hand, major troubles might occur when local resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your usual service people. In these cases, Progent's online service experts offer an easy, quick, and affordable way to supplement your local resources and to pass on useful knowledge to improve your capability to resolve downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations often depend on independent freelance service providers. Although freelance consultants carry less overhead than big service companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your business grows, system unavailability and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve support experts to make sure your IT system stays up and running.

  • Build a Solid Basis for Seamless Growth
    Companies often start with an information architecture implemented on a shoestring budget. Without a strong framework, band-aid repairs often get thrown onto a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the organization. Such badly designed environments require proper analysis, smart long-term planning, and extensive IT expertise to evolve to a system infrastructure that can deliver the solid foundation to meet vital business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller companies require guidance and technical training to navigate through an ever more complex maze of technology options capable of accelerating business success and improving productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT consulting with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, fine tuned support software, and familiarity with corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

An index of content::

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Network Consultant for Dynamics GP/Great Plains
Dynamics GP Accounting Online Support

important features of Dynamics GP software include a modular design that allows you to license only the components you need, a standards-based architecture based on Microsoft technologies to protect your investment and offer a highly integrated environment, enhanced reporting services that permit you to track all activities, revenues and expenses and sales trends, compatibility with Microsoft Office to speed access to corporate information, the ability to process information from almost any db software or desktop application into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it possible to create custom applications. Progent can help you set up and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP consultants to show you how to turn the powerful features of Dynamics GP/Great Plains business accounting software into a high-value business solution.

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Engineer for Monitoring and Reporting Microsoft System Center Operations Manager Technology Consulting Services
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Online Technical Support for Forefront TMG 2010
Forefront Threat Management Gateway Support and Integration

Microsoft Forefront Threat Management Gateway builds on the powerful security capabilities of ISA Server 2006 and offers a easily administered Internet gateway that delivers a single-server platform for a variety of security features including an multi-layer firewall, URL filtering, malware inspection, IPS, application proxy, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security reporting features, permits custom reports generated by Microsoft SQL Server, works with Active Directory to simplify authentication, and can be installed as a virtual server to cut expenses and improve availability. Progent's Microsoft consultants can assist you to design and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent can also help your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from any version of ISA Server.

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Exchange 2003 Server Network Manager Server Installation for Microsoft Exchange 2010
Exchange 2013 Support and Setup Exchange 2013 Integration Support and Help
Cisco Planning Technology Consultants
Cisco Planning Support Organization

Progent's CCIE-certified network infrastructure consultants have extensive experience helping Internet Service Providers to design, deploy, manage, optimize, and debug high-availability, extensible connectivity solutions suitable for shared public networks.

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Online Help Desk Consultants
Cisco Help Desk Integration Services

The Contact Center service delivery model adopted by Progent gives small and midsize businesses an efficient alternative to reliance on independent consultants by offering broad technical knowledge accessible to numerous support teams, optional round-the-clock availability of emergency assistance, escalation capability to top-level engineers for solving the most intractable issues, support consistency and dependability, prompt follow through enforced by veteran service managers, a selection of easy-to-use mechanisms for requesting support tasks, plus excellent progress transparency enabled by trouble ticket tracking and available via a web-based portal.

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Expressway Remote Troubleshooting Unity Express IT Consultant
Fedora Linux, Solaris, UNIX Remote Troubleshooting Debian Linux, Solaris, UNIX Remote Technical Support Stamford Connecticut
Example Application for School Wireless
Case Study for Proxim Wireless

Progent delivered a wireless networking environment that allowed a school to improve productivity and eliminate the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is intended for interfacing remote locations as far as 2.5 miles apart and can extend to even greater ranges. This wireless alternative provided better performance and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it offered protection against outside interference.

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Microsoft Virtual Server 2005 Professional
Consultants for Microsoft Virtual Machines

Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server operating system and powered by technology originally produced by Connectix, delivers the performance needed to accomplish server consolidation, application migration, and server quarantine tasks via virtualization technology in an enterprise-ready computing network with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at companies who want to enhance ROI in application programming and testing, migration from outdated mission-critical applications, and server consolidation. Progent's professional Virtual Server consultants can assist your company to evaluate and integrate Microsoft Virtual Server.

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ProSight Managed Services Engineer

Progent's ProSight portfolio of managed IT services are geared to offer organizations who have small internal network support staffs with affordable access to enterprise-class management platforms and technical experts. Advantages of Progent's ProSight line of managed services include fixed IT management expenses, automation of routine administrative processes, ongoing adoption of the latest information technology, graceful migration from legacy technology to modern solutions, close fit between computer technology with business goals, guidance from seasoned network experts, and allowing management to concentrate on business issues rather than ever-changing information technology.

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Microsoft Expert Windows 10 Pilot Testing Online Support Services
Remote Consulting for Windows 10 Migration

Progent's Microsoft-certified consultants can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Windows. Remote and on-premises assessment and migration support for Windows 10 offered by Progent's consultants include Return on Investment estimates, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management, telecommuter connectivity, security and compliance, automated provisioning and administration, network infrastructure design, wired/wireless convergence, business continuity planning, group and personal training for network management personnel and end users, and ongoing consulting support.

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Online Office PowerPoint Education

Progent offers live online instruction for popular client apps and environments such as Microsoft Office Excel, Word, PowerPoint and Project plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the advantages of conventional in-person seminars, including instant interaction between students and trainers, but avoids the costs of transportation and the hassle of attempting to accommodate the schedules of multiple trainees. Offered to single students or groups of any size, Progent's virtual training allows the teacher to run the seminar from a remote facility and the students can be dispersed throughout a campus or across the the U.S. Live online training utilizes powerful teaching mechanisms like virtual white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted to specialized topics or extended in duration and wider in scope.

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Progent's pricing model is to charge for remote support and on-site visits by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids big bills for quick solutions so you won't be forced to allow simple problems to stay unaddressed.

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Cisco has designed an extensive product line of routers that includes appliances designed to provide the protection, bandwidth, and availability demanded by customers from branch offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your network and to make it easy to expand as you add new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS operating system, including Cisco's 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Series Routers.

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Windows Server 2000 Upgrade
Windows 2000 Outsourcing

Progent's certified Windows 2000 consulting staff can show you how to enhance the capability of your current Windows 2000 Servers and can simplify network management, offer tech support and troubleshooting, and strengthen security. Progent can also show you how to design, rationalize, and execute a strategy to migrate from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in setting up pilot installations to reduce the obstacles associated with migrating to Windows 2003 Server by uncovering possible hardware and software compatibility problems.

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Microsoft SUS Consultant Services
WSUS Engineer

Microsoft WSUS enables network administrators to install and track the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, network support personnel can fully and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Software Update Services deployment, setting up client's workstations, defining the Group Policy settings, and making sure your Microsoft WSUS Group Policy Object is linked to an Active Directory container appropriate for your network environment.

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WLAN controller Network Consultants

Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's modern wireless controller technology.

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CRISC Risk Evaluation On-site Support
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Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery strategy in case of an IT system catastrophe. Progent can show you how to create a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized professionals can also show you how to build an affordable, fault-tolerant system solution that addresses availability issues covering a broad range of network technologies and processes.

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Progent's Cisco Wi-Fi IP phone configuration experts offer online and on-premises assistance to help you build and manage a Cisco Wi-Fi IP phone deployment by delivering services that range from debugging the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of a campus.

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Wireless Integration Case Study
Proxim Tsunami Wireless Case Studies

Progent provided a wireless networking environment that enabled a school to increase productivity and avoid the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for connecting separate sites as far as 2.5 miles apart and can reach even longer distances. This wireless alternative provided improved performance and dependability than simply amplifying the 802.11b network, and since it utilizes the 5.8Ghz spectrum it offered protection against local interference.

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Windows Server 2003 Consultants
Windows Server 2003 Services

The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of support in Microsoft integration, ensures you success in selecting the version and configuration of Windows 2003 Server that aligns best with your company's goals. Progent can also help you with designing, installing, administering and troubleshooting powerful IT solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.

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ISA 2006 Help and Support

Application Publishing with ISA Server 2006 allows greater control over intranet resources while supporting enhanced productivity by making these resources accessible to legitimate remote or mobile users. ISA Server 2006 helps guard business applications, services, and information throughout all network layers with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-premier Internet Security and Acceleration Server consultants can help you design, install, set up, and maintain ISA Server on your network so that your company achieves a smart and affordable combination of protection, convenience, and performance.

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System Center Operations Manager Online Consulting
Microsoft System Center Operations Manager Technical Support Services

Progent's Microsoft-certified consultants have over a decade of background designing, implementing, optimizing and repairing Microsoft SCOM solutions and can provide organizations of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can deliver responsive online or on-premises technical support to help you to remediate critical problems detected by System Center 2012 Operations Manager.

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Solaris with Windows Consulting Services
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If your company has a UNIX, Linux, or Solaris environment or a multi-OS IT environment, Progent's CISA and CISM-certified security specialists can help your entire enterprise in a wide range of security topics such as security management procedures, security design and models, connection control products and methodology, software development security, operations security, hardware security, communications, network and Internet security, and business continuity planning. CISA and CISSP stipulate the fundamental competencies and international standards of performance that network security managers are expected to possess. These certification give IT management the confidence that consultants who have achieved their CISM or CISSP certification have the experience and knowledge to offer effective security management and engineering help.

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Progent's Microsoft-certified consultants can help businesses of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; plan, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive reporting. Progent can help you to move from an older edition of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can show you how you to optimize and troubleshoot your current SCVMM 2012 environment to make sure you realize maximum business value.

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Progent can help you in all facets of your migration to Microsoft Exchange 2016 including planning HA system topology for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up HLB for fault-tolerant client access services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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Progent's Microsoft-authorized experts can help you rationalize the economic case for deploying Microsoft SharePoint 2007, advise you on the most appropriate edition of SharePoint Portal Server for your application, provide setup and integration expertise, help you to set up Microsoft SQL Server as a back-end database manager, improve your network integrity, integrate your off-the-shelf and customized application programs to operate with Microsoft SharePoint Server 2007, develop a comprehensive security plan that encompasses portal technology, and provide maintenance and Help Desk services.

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Email and Telephony Integration Computer Service Companies
Microsoft Exchange and Outlook Small Business IT Consulting Group

Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and unified telecommunications/email solutions for companies. Progent offers economical Microsoft Exchange Server support services to enhance email security and virus defense, achieve high availability email, and facilitate remote and mobile email access. Progentís Microsoft Exchange consulting and support services can assist you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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Integration Services for Microsoft Lync Server 2013 IM
Lync Server 2013 high availability Consult

Microsoft Lync 2013, renamed Skype for Business, allows organizations of any size to build a manageable and protected communications ecosystem that permits a BYOD computing style with instant messaging, presence, web meetings with application sharing, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and mobile devices. Progent's certified Lync 2013 experts and network architects can help you to assess the business benefits of Lync 2013, create an in-house, cloud-based (with Lync Online) or hybrid model suitable for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide live online and onsite training to your IT staff and end users. Progent has in-depth expertise in key components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Office 365 applications including Outlook and PowerPoint.

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On-site Support for Small Business 100 AP CCIE Certified Small Business 100 AP Online Support Services
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Specialist for Business Portal for Dynamics GP
Dynamics GP eConnect Engineers

Progent's expertise delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to design specialized mission-critical applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting services can help you create reports that let you analyze your business more thoroughly, transforming uncooked data into useful insights into your company and customers.

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Automated Desktop Management IT Consulting
Automated Server Management Network Engineer

ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your business.

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Macintosh OSX IT Consultants
OS X Support and Help

Progent's consultants can provide Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier editions of OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with iPhone integration and iPad synchronization, or moving to Apple's iCloud. For business environments based solely on macOS or OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, integrating and supporting a network environment that is reliable, safe, efficient and able to achieve your company's business goals.

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Integration for Microsoft Exchange 2000 Upgrade

Progent is among the most expert information technology support companies for creating email and messaging systems powered by Exchange 2000. Progent specializes in helping small businesses get the full benefits of Exchange 2000 for typical scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.

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Security Inventory Consultancy

Progent offers small businesses a pair of ultra-affordable network security inventory scanning packages that include, for a set price, remotely administered inventory scans of your security profile which are analyzed by expert security engineers who assess the data collected by the scan, deliver objective summaries of your current security vulnerability, and offer recommendations for improvements. Progent has developed two complementary network security evaluation scanning packages for external and internal security testing that are priced to fit the budgets of small businesses while providing enterprise-class evaluations of your IT network's exposure to attack.

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ProSight Managed Services Consultancy
ProSight Managed Services Consult

Progent's ProSight portfolio of managed IT services are designed to provide organizations who have minimal in-house IT administration and support staffs with affordable help from world-class management tools and consulting experts. Advantages of the ProSight line of managed services include predictable network maintenance expenses, automation of routine administrative tasks, ongoing adoption of the latest information technology, graceful migration from legacy technology to up-to-date solutions, close alignment of information technology with strategic goals, guidance from seasoned IT experts, and allowing management to concentrate on business issues rather than ever-changing network technology.

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SharePoint 2019 On Premises Professional
SharePoint 2019 PowerApps Technical Consultant

Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide affordable remote and onsite consulting expertise, application development, and debugging services for organizations of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you design and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud resources into a cohesive information management system.

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Branch Routers Technology Consulting
Carrier Routing System Consulting Services

Cisco has developed an extensive array of routers that includes routers built to deliver the security, bandwidth, and reliability required by organizations ranging from small businesses to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and network availability. Progent can show you how to choose and integrate Cisco routers to establish a reliable foundation for your IT system and to make it economical to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, including the Cisco 800 series of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Series Routers.

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Azure and Cisco AnyConnect Consult
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Progent can help small companies to move all or part of their network infrastructure to Microsoft Azure. This can streamline network administration and lower equipment expense. Microsoft Azure includes a wealth of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and resources and make sure you sidestep the typical errors small organizations make when moving to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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Consultant for Internet Access

Progent can provide the affordable support of online Internet connectivity consultants to help your organization to assess or update your Internet services so your Internet access solution meets your business needs. Services available from Progent's engineers include evaluation of your current bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and overseeing a seamless move to a new ISP and/or service arrangement. Provisioning can include enhancing existing routers and configuring additional ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol configurations.

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Besides providing the expertise of Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, migration support, and 1-on-1 or group webinar training tailored to meet your particular needs. Progent's experts also can help you integrate and support a secure, robust server and communications infrastructure to support your ERP, MRP and accounting solutions.

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WLAN Site Survey Online Technical Support

Progentís Wireless Site Survey helps you to plan and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) WLAN optimized for your environment, offering your business a WLAN that delivers the reception, speed, load-handling capability, Quality of Service, data protection, and roaming ability your business needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service.

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Progent offers expertise for security evaluation products including LANguard from GFI for performing a set of programmed system auditing scans to identify possible security problems. Progent has extensive experience with security auditing tools and can show you how to make sense of audit reports and react appropriately. Progent can help you build security into your business operations, install scanning software, define and deploy a secure system environment, and suggest procedures to maximize the safety of your network. Progent's security professionals are ready to show you how to configure a firewall, implement safe remote access to email and data, and install VPN. Progent's qualified security experts can also test the security of web applications and can run extensive information security evaluations of enterprise-wide security to validate your organization's compliance with important industry security standards such as FISMA, NIST, and ISO.

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Progent is convinced that a carefully designed and implemented information system is a vital piece for enabling a firm's growth, and Progent follows this credo in our corporate network infrastructure. Progent has built a fault-tolerant virtual office network that enables Progent's in-house consultants and certified contractors to deliver rapid and efficient service, collaborate closely on sophisticated projects, and experience career and private maturity from being part of an exciting company culture of self motivation and freedom.

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Progent's business climate will make you a more capable consulting professional by enhancing your technical knowledge and boosting the loyalty of your customers. Progent makes good on this promise by recruiting the top professional experts for you to work with, providing an advanced network and communications infrastructure, running proprietary software utilities to deliver the maximum level of service, and by streamlining our operational models for finding and maintaining clients.

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If your organization does not need urgent online support but you think you will require technical services with your network in the near future, you can save time and money and ensure that the appropriate expertise will be available when you need it by getting in touch with a Progent sales agent and registering as a client. For more information, call 800-993-9400 or send email to

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Microsoft Office 2000 Small Office Server Support

Progentís IT outsourcing packages provide budget-friendly network support for small businesses. Whether it includes planning network infrastructure, setting up an internal Help Desk or using an outside one, deploying a new email platform, monitoring your network, or building a web-based business application, outsourcing your network technical services can contain expenses and minimize risks, allowing network service expenses to increase in a more moderate and controlled fashion than is feasible by assembling a large, all-purpose in-house IT organization. Progentís Outsourcing White Paper and datasheets show how Progent can enable you to build a secure and highly available network architecture for your critical applications powered by Windows such as Microsoft Office XP, Office 2003, and Office 2000.

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Remote Support Services for Windows, Linux, UNIX, Solaris
Linux, Windows Professionals

If your company computer system combines Linux-based products technology with Windows, Progent can help you to integrate your servers into a unified network that permits all your OS platforms to coexist for simple management, seamless dataflow, high dependability, enhanced throughput, and tight security. Progent's Linux and Windows integration assistance offerings feature IT infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online network support and repair, in-person technical support, and Contact Center outsourcing.

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Catalyst Ethernet Switch Computer Consultant
CCIE Expert Certified Catalyst Switch VLAN Engineer

With the Catalyst line of switches for small and medium-sized companies, Cisco allows companies to realize the full advantages of adding smart traffic control into their IT infrastructures. Cisco's switching technology makes it possible to deploy capabilities that make your network infrastructure sufficiently available to accommodate real-time needs, expandable to support growth, safe enough to protect restricted information, and capable of differentiating and managing traffic flows to streamline system operations. Progent's Cisco certified engineers can help you pick out and integrate Catalyst switches appropriate for your business. Also, Progent's CISM certified security specialists can show you how to develop a comprehensive security plan and set up Catalyst switches so they help support your security strategy. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2960 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.

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Windows Server 2012R2 Virtual Fibre Channel Remote Technical Support

Progent's Microsoft-certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT support staff, create an enterprise-wide security plan, streamline IT management, help with application development, and build and validate a disaster recovery/business continuity plan.

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System Center 2012 Data Protection Manager Online Support
SCDPM 2012 and Hyper-V Technical Consultant

Progent's Microsoft-certified consultants can provide remote or onsite support to assist businesses of all sizes to design, deploy, manage, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier versions of Data Protection Manager or from a different backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent can provide as-needed help for fixing particularly challenging problems, or full project management services. Progent's consultants can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery plan.

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Microsoft Dynamics GP ERP Technical Consultant
Great Plains Technology Consulting Services

Progent can help you plan and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office support, and minimize productivity disruption by creating and following a sensible migration plan. Progent can also help train new Dynamics GP users so you don't lose productivity. Progent can enhance your financial reports and business analytics by offering Crystal Reports help, FRx assistance, and Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create custom business software and eCommerce solutions that work transparently with Dynamics GP.

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Network Security Consulting
Consulting Services for Wireless Security

Progent offers consulting for security auditing software including LANguard from GFI for running a set of programmed network testing scans to uncover potential security gaps. Progent has extensive experience with network analysis tools and can help you to make sense of testing reports and respond appropriately. Progent can help you build protection into your company operations, install auditing tools, define and deploy a secure system architecture, and suggest policies to optimize the security of your IT system. Progent's security engineers are available to help you configure a firewall, design secure remote connectivity to email and business applications, and install VPN. Progent's qualified security experts can also test the protection of web-based applications and can provide extensive information security assessments of enterprise-wide security to determine your organization's compliance with recognized industry security standards such as FISMA, PCI, and ISO.

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QTS Sacramento Internet Data Center Specialists
QTS/Heracles Colocation Center Professional

The QTS (formerly Herakles) Internet Data Center facility is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is now utilizing the QTS Sacramento data center as a colocation facility or if your company is planning on migrating your main or offsite backup system to the Herakles data center, Progent offers a variety of affordable consulting services that include data center relocation, equipment installation and upgrades, network optimization, comprehensive project management services, virtualization configuration, offsite monitoring, streamlined system management, software programming, disaster recovery planning, security evaluation, and the use of the Progent Test Lab.

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CISSP-ISSAP Security Architecture Services
ISSAP Certified Cybersecurity Professional

Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through rigorous examination and significant work with information security design. ISSAP consultants possess in-depth knowledge of access management mechanisms and techniques, phone system and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-premier security consultants can help your company with all phases of secure network architecture.

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System Center MOM Services
Network Engineer for 24x7 Network

Even if your company has a minimal network services group and a limited IT budget, your information system can still have the same high reliability and responsiveness that once needed a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier IT consultants, the latest network management software for 24x7 monitoring and alerts, and economical support packages such as a help desk service to keep your mission-critical business applications and servers up and running.

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Microsoft Windows Server 2016 IT Services
Windows Server 2012 R2 Online Help

The complexity and connectivity requirements of Microsoft Windows Servers calls for an IT consulting team with practical experience and in-depth knowledge in designing and building cohesive, comprehensive network technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business objectives. Progentís IT services can assist you with planning, deploying, administering, and supporting Windows Server systems that maximize the business value of your computer system. Progentís consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other clients.

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Integration for Network Device Configuration Management
IP Address Management Specialist

ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems.

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Branch Offices Integration
Branch Location Support and Setup

Years of experience providing Microsoft expertise and Cisco network consulting has enabled Progent to build an unmatched capability for serving branch offices that need network service with the flexibility common to with small companies but which offers effective client interaction, thorough documentation, and adherence to corporate IT standards. If your corporation maintains a sales office located anywhere in or any region served by Progent's engineers, Progent can offer a broad range of in-person and off-site IT consulting services and system design assistance.

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Progent can assist your organization to utilize Cisco's networking products to build a solid foundation for your local, private cloud, or hybrid-cloud data center and improve operations in key areas such as compute and storage utilization, security and compliance, manageability, availability, and recoverability.

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Catalyst 6800 Switch Setup and Support
Catalyst Switching Online Support

With Cisco Catalyst switches for small and mid-size companies, Cisco enables companies to realize the full advantages of bringing intelligence into their IT infrastructures. Cisco's switch technology makes it possible to deploy capabilities to make your network infrastructure highly robust to handle real-time requirements, expandable to facilitate growth, safe enough to guard restricted data, and capable of prioritizing and controlling traffic flows to streamline system performance. Progent's Cisco certified engineers can show you how to select and deploy Cisco Catalyst switches appropriate for your business. In addition, Progent's CISM and CISSP certified security consultants can show you how to develop a strategic protection policy and set up Cisco Catalyst switches so they help support your security policies. Catalyst switching products that Progent supports include Cisco's Catalyst 2950 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 switches.

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Meraki 802.11ac AP Migration Remote Support
Support and Setup for Meraki Wireless AP

Progent's Meraki wireless AP consultants offer online and onsite support services to assist organizations of all sizes to plan, deploy, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to set up and support Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that delivers the same connectivity, performance, security compliance, manageability and availability for wired and Wi-Fi clients irrespective of their location or device.