Immediate Remote Help for Baltimore Maryland Information Networks
Urgent Phone Consulting for Baltimore SystemsFor businesses located in Baltimore Maryland, Progent offers remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, as well as the services of CISSP-qualified security experts to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical background and have access to the advanced technology required to solve most information system issues rapidly. This lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in indirect costs by reducing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where speedy. minor fixes manage to turn into large bills. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested methodologies which promote the highest level of effectiveness for remote help and troubleshooting for IT systems of any size. Progent's Technical Response Center can interface to your company's computer system remotely without violating corporate security.

Progent's proven service reporting system keeps comprehensive records for all service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of support provided to every Progent client by every Progent engineer. This database of trouble tickets and responses is stored as an easily exploitable internal database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available other massive technical databases and permit quick access to vendors' internal product engineers so Progent's remote service specialists are able to determine the best resolutions promptly.

Remote support services offered by Progent to customers in Baltimore Maryland include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast restoration of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a different network channel. A broad range of devices can be used as this second means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. To learn more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting utilities designed to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables customers to execute major projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk Call Center or improving your existing one, evaluating or customizing Help Desk application software to handle the special requirements of your business, or providing occasional online staff to supplement your internal Help Desk Call Center group to deal with unusually busy events such as software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts gives your customers in Baltimore Maryland instant assistance from an efficient network service resource with extensive experience offering phone consulting and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a key contributor to business performance, and Progent's policy is to fix instead of just record IT problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in key application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more information on Progent's expertise, customization, and training services, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Baltimore Maryland remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM for your business so that your IT support is proactive rather than reactive. By anticipating possible problems before they grow into network outages, automated monitoring can avoid inconvenient and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of platforms.
How Your Baltimore Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Baltimore Maryland, Progent's online network support specialists are ready to provide effective and affordable system help the moment your organization needs it. Over two decades of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Baltimore organization works with a regular freelance consultant or employs an in-house IT staff that can deal with ordinary computer problems, Progent's Microsoft certified engineers can still provide a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to handle unexpected system crises or especially tough integration problems.

Details of Progent's Online Computer Support for Baltimore Maryland
Progent's online support, remote repair, network security consulting, and network management services offer offices in Baltimore Maryland unparalleled leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can deliver your business world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional experience, at the forefront of network support, executing a broad range of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only world-class IT help, but also a consultant with proven methods for applying technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who work with familiar independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    Cisco has designed an extensive product line of routers that includes appliances built to deliver the security, performance, and reliability required by organizations ranging from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system availability. Progent can show you how to select and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to grow as you add new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS operating system, such as the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Routers.

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    With the Catalyst line of switches for small and mid-size companies, Cisco enables companies to realize all the advantages of adding smart traffic control into their IT infrastructures. Cisco's switch product line allows you to enable features to make your network infrastructure sufficiently robust to accommodate real-time needs, expandable to facilitate growth, secure enough to guard restricted information, and designed for differentiating and controlling traffic flows to streamline network operations. Progent's CCIE and CCNP certified consultants can help you select and deploy Catalyst switches that make sense for your company. Also, Progent's CISM and CISSP certified security consultants can help you develop a strategic protection plan and configure Catalyst switches so they powerfully enforce your security strategy. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst Express 500 switches, Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.

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    Progent's team of expert programmers, relational database architects, and program management consultants can assist large businesses to complete development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran project managers for advanced planning and program co-ordination or Progent can assist customers plug expertise gaps by providing database designers and software programmers skilled in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist clients to incorporate SharePoint with additional applications like SQL Server and Office Excel to create data-intensive intranets and portal sites. Progent also can provide experience with multiple web development tools and can assist clients to create, enhance, repair, or port web applications to take advantage of the most current web technology.

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