Fast Online Help for Baltimore Maryland IT Networks
For businesses in Baltimore Maryland, Progent offers remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to solve the majority of network problems quickly. This reduces direct expenses because solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your company benefits even more in indirect costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support know-how is especially important for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. In contrast to many remote service companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate scenarios where quick repairs somehow end up as big bills. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that permit the maximum degree of efficiency for remote help and repair for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to access your network remotely without violating corporate security.
Progent's proven technical support database system keeps extensive histories of the service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of all help provided to each Progent customer by every engineer. This archive of problems and fixes is stored as a quickly retrievable support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow priority response from vendors' in-house support staff so Progent's online consulting specialists are able to determine the best resolutions quickly.
Online technical services offered by Progent to clients in Baltimore Maryland include:
Authorized Windows Expertise
Progent's Microsoft-certified online service engineers offer computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a broad range of technology support services such as Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 11 system design and upgrade assistance and Windows 10 configuration support, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult problems encountered in network planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs offer excellent value since their depth of expertise enables them to fix problems rapidly. In many cases, less experienced service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network via advanced remote support technology to perform fast, secure, and economical diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading family of infrastructure products. Cisco technology expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Access Points consulting services, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recover rapidly following a damaging penetration. Security solutions available from Progent cover comprehensive information security and compliance assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Microsoft 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to cover a broad spectrum of information technologies including system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help analyzing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and rapid recovery of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and functionality of your computer network, Progent's patch management services permit your IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth management reporting utilities created to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Baltimore Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or improving your existing one, selecting or customizing Help Desk software to handle the particular requirements of your corporation, or adding occasional online staff to reinforce your internal Help Desk Call Center group to handle unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology consultants gives your customers in Baltimore Maryland rapid access to a large technical support resource with extensive background offering phone support and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a solid contributor to company success, and Progent's aim is to fix rather than simply document IT problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers remote advanced engineering support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, programming, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Baltimore Maryland remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune SCOM to suit your environment so that your network support is proactive rather than reactive. By exposing possible issues before they grow into downtime, system monitoring can ward off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on a variety of operating systems.
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Baltimore Maryland, Progent's phone-based computer support engineers are ready to provide effective and affordable IT support whenever your company has to have it. Over two decades of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Baltimore business works with a local independent consultant or employs an in-house organization that can handle typical network issues, Progent's Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with sudden network crises or particularly challenging integration problems.
Advantages of Progent's Network Help for Offices in Baltimore Maryland
Progent's remote network troubleshooting services allow your Baltimore company to have the benefits of on-call, expert network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic value by being increasingly available, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your local support resources
With most organizations in Baltimore Maryland, local network support providers, whether made up of independent consultants or an internal IT staff, can take care of typical technical problems. However, serious problems can strike when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's on-call service specialists give you an easy, quick, and economical way to supplement your regular resources and to pass on useful information to increase your ability to deal with downstream problems locally.
- Less Dependence on Individual Consultants
For IT maintenance, smaller companies commonly depend on individual freelance service providers. Although independent consultants have less internal costs than larger support companies and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of fallback help may require your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with critical software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system is always up and running.
- Build a Solid Foundation for Seamless Growth
Companies typically begin with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes often get piled onto an unstable foundation. When a network grows, reliability and scalability issues can impede the productivity of the business. Such badly designed environments require careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle current business demands and facilitate future growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller organizations require advice and technical education to navigate through an increasingly complex maze of technology alternatives available for promoting business success and improving productivity. Businesses do not need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the proposed
solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent offers in-depth expertise for Microsoft's powerful server products with services that include Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help per minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during regular working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.