Fast and Affordable Online Support for Baltimore Maryland Information Networks
For companies located in Baltimore Maryland, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online technical support experts offer exceptional value because they have the real-world experience and are equipped with the advanced tools necessary to solve most network issues quickly. This lowers immediate costs because service calls use up fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves even more in incidental costs by reducing or avoiding network outages and related costs due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing model for online support is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you receive. In contrast to typical remote service companies, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs manage to turn into substantial invoices. Progent's penchant for handling problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-tested methodologies which promote the maximum level of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your company's network without breaching system security.
Progent's powerful technical support reporting application includes detailed documentation for all service that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance provided to every Progent customer by every engineer. This history of anomalies and responses is structured as a quickly retrievable support knowledge base that permits Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft open up other extensive support databases and allow priority access to manufacturers' internal product engineers so Progent's remote consulting experts can come up with the most efficient resolutions in the least time.
Online support offered by Progent to companies in Baltimore Maryland include:
Authorized Windows Experts
Progent's Microsoft-certified online support professionals can provide computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to assist you business to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and indicates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging issues surrounding network design, integration, maintenance, compliance, and troubleshooting. CCIEs work closely with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value because their broad experience permits them to solve problems rapidly. In many cases, less experienced engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your environment by means of sophisticated remote support technology in order to provide fast, safe, and economical diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's CCIEs can provide consulting for the entire range of Cisco's popular family of networking products. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Wireless Access Points consulting expertise, Cisco WiFi controllers integration consulting, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to bolster the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist your business to recover rapidly following a serious penetration. Security services offered by Progent include: thorough data security and compliance audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile communication; defending your messaging system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad spectrum of information technologies including system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance diagnosing anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and enable transparent backup and rapid restoration of vital files/folders, apps, system images, and VMs. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's special online consulting services include:
How Your Baltimore Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center team of veteran network professionals gives your clients in Baltimore Maryland fast communication with a dependable support group with substantial background providing telephone-based consulting and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a significant driver of business efficiency, and Progent's aim is to resolve rather than just record IT issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team can supply remote and in-depth consulting expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Baltimore Maryland remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so that your computer support is proactive rather than reactive. By spotting potential trouble spots before they result in network outages, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on multiple operating systems.
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Baltimore Maryland, Progent's phone-based network support engineers are ready to provide effective and cost-effective system help the moment your business needs it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Baltimore business deals with a local freelance consultant or employs a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to deal with sudden system crises or particularly tough integration projects.
Features of Progent's Remote Computer Support for Baltimore Maryland
Progent's online support, remote repair, system security expertise, and system administration services offer businesses in Baltimore Maryland unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk support and network management, Progent's professionals can deliver your business enterprise-level network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Baltimore Maryland and is also ideal for networks in geographic areas that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Reduce Costs
Progent provides online support on a minute-by-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for phone support and imposes no monthly retainer for support services delivered during regular working hours. This protects you from facing big bills for routine fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers help from on-staff professionals with experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic support services include system integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support for critical application areas. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that align with the unique requirements of your business.
- State of the Art Online Connectivity Tools
Protected online connectivity allows Progent's service professionals to observe precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise demand an expensive onsite service call. State-of-the-art online access tools and expert technicians together enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed especially for budget-constrained organizations whose clients need immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical background, fine tuned support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who work with familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.