Fast and Affordable Remote Troubleshooting for Baltimore Maryland Computer Systems
For organizations located in Baltimore Maryland, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent value because they possess the real-world background and have access to the advanced tools required to solve the majority of network problems rapidly. This lowers immediate costs since service calls use up minimal billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's billing model for remote help is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where fast solutions somehow end up as big tabs. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and field-proven methodologies which ensure the maximum level of efficiency for remote help and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's online support team to interface to your company's environment remotely without compromising network security.
Progent's powerful customer support database system includes extensive histories describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance delivered to each customer by every consultant. This archive of anomalies and fixes is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit quick access to manufacturers' internal support staff so Progent's remote service specialists are able to arrive at optimal solutions in the least time.
Remote technical services available from Progent to clients in Baltimore Maryland include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support engineers offer computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop support services to help your company to install, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking consultants, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most stubborn issues associated with network planning, deployment, management, compliance, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness because their depth of expertise allows them to find solutions for problems quickly. In many cases, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your network via sophisticated remote troubleshooting technology to provide quick, safe, and economical analysis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of networking products. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services to enhance the immunity of your Windows, macOS and OS X, Linux environment against attacks or help you to recover quickly after a serious penetration. Security consulting services offered by Progent include: in depth network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile access; protecting your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad spectrum of computer technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Important Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Baltimore Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk team of seasoned network experts provides your workers in Baltimore Maryland fast contact with a large network service group with years of experience providing telephone-based consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a crucial driver of business performance, and Progent's aim is to solve and not simply record network problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team provides remote professional consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Baltimore Maryland remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so that your IT support is proactive rather than reactive. By anticipating emerging problems before they cause network outages, remote monitoring can avoid disruptive and costly service crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a mix of operating systems.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Baltimore Maryland, Progent's phone-based computer support specialists are ready to deliver professional and economical system help the moment your organization has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while avoiding the expense and lost time associated with on-site service calls.
Even if your Baltimore organization works with a regular freelance support technician or maintains an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to fix sudden system emergencies or particularly complex integration projects.
Details of Progent's Online Computer Support for Baltimore Maryland
Progent's online support, Internet-based troubleshooting, system security consulting, and system administration services give offices in Baltimore Maryland unparalleled leverage for your support budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk support and network management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Baltimore Maryland and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for online help and imposes no ongoing retainer for support services provided during regular business hours. This keeps you from paying big bills for simple repairs.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk sharing services. Progent's Experts group offers world-class consulting support in critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Project Management and Application Development
Apple Mac Help
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough IT solutions that fit the special needs of your company.
- Advanced Online Access Tools
Secure online access allows Progent's support experts to see exactly what your customers see. This makes it easier to find fast fixes to issues that could otherwise demand a costly onsite service call. Cutting-edge online connectivity tools and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite support and automated system analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-conscious organizations whose workers require immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, executing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every consultant to each client. The discipline of detailing and archiving service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.