Fast and Affordable Online Support for Baltimore Maryland Information Networks
Immediate Online Support for Baltimore NetworksFor companies located in Baltimore Maryland, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer exceptional value because they have the real-world experience and are equipped with the advanced tools necessary to solve most network issues quickly. This lowers immediate costs because service calls use up fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves even more in incidental costs by reducing or avoiding network outages and related costs due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing model for online support is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you receive. In contrast to typical remote service companies, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs manage to turn into substantial invoices. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-tested methodologies which promote the maximum level of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your company's network without breaching system security.

Progent's powerful technical support reporting application includes detailed documentation for all service that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance provided to every Progent customer by every engineer. This history of anomalies and responses is structured as a quickly retrievable support knowledge base that permits Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft open up other extensive support databases and allow priority access to manufacturers' internal product engineers so Progent's remote consulting experts can come up with the most efficient resolutions in the least time.

Online support offered by Progent to companies in Baltimore Maryland include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and enable transparent backup and rapid restoration of vital files/folders, apps, system images, and VMs. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the leading PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center team of veteran network professionals gives your clients in Baltimore Maryland fast communication with a dependable support group with substantial background providing telephone-based consulting and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a significant driver of business efficiency, and Progent's aim is to resolve rather than just record IT issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth consulting expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Baltimore Maryland remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so that your computer support is proactive rather than reactive. By spotting potential trouble spots before they result in network outages, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on multiple operating systems.
How Your Baltimore Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Baltimore Maryland, Progent's phone-based network support engineers are ready to provide effective and cost-effective system help the moment your business needs it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Baltimore business deals with a local freelance consultant or employs a full time organization that know how to handle the majority of computer issues, Progent’s Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to deal with sudden system crises or particularly tough integration projects.

Features of Progent's Remote Computer Support for Baltimore Maryland
Progent's online support, remote repair, system security expertise, and system administration services offer businesses in Baltimore Maryland unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk support and network management, Progent's professionals can deliver your business enterprise-level network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical background, fine tuned support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



An index of content::

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    • Shared Support Desk Support
    Service Desk Sharing Information Technology Consulting

    Progent provides several basic kinds of Helpdesk services including Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals offers your customers easy access to a dependable support resource with extensive experience providing phone support and remote access repair for networks based on Microsoft technology. Progent's focus is on giving the support Call Center a positive reputation as a solid contributor to company performance. Progent's target is to fix and not merely record problems.

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