Fast and Affordable Online Help for Baltimore IT Networks
For organizations located in Baltimore or anywhere in the state of Maryland, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISSP-certified security experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide excellent leverage because they possess the practical background and have access to the sophisticated tools necessary to solve the majority of network problems quickly. Efficient support reduces immediate expenses because solutions use up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with incidental costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where fast solutions manage to turn into large invoices. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and proven methodologies which promote the highest level of efficiency for online help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to access your network without breaching network security.
Progent's sophisticated customer support database application maintains extensive histories for the service that Progent's customers have been provided. Progent's team engineers have access to the history of services provided to every Progent customer by any consultant. This database of problems and fixes is organized as an easily searchable internal database that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with key industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to vendors' internal support staff so Progent's online service experts can come up with the most efficient resolutions in the least time.
Remote support services offered by Progent to clients in Baltimore and throughout the state of Maryland include:
Certified MS Windows Support
Progent's Microsoft-premier online service engineers offer computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to help you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and indicates a person's network technology skills at the expert level. Cisco CCIEs can resolve the most challenging challenges occurring in network design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or identifying program patches. CCIEs are an excellent value because their broad expertise allows them to find solutions for problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment via state-of-the-art on-line troubleshooting technology to provide quick, safe, and economical analysis and remediation.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity devices by providing consulting services such as:
CISM and CISSP Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can bolster the defenses of your Windows, macOS and OS X, Linux network against attacks or assist your business to clean up quickly after a damaging breach. Security solutions available from Progent include: thorough network security assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile access; defending your email infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent offers expert online consulting to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to address a wide array of computer technologies including network architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent online assistance diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Baltimore Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or revamping your current one, identifying or modifying Help Desk software products to address the special requirements of your business, or providing temporary phone support staff to work with your internal Help Desk team during unusually busy events such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk team of seasoned network experts gives your clients in Baltimore or anywhere in the state of Maryland rapid assistance from an effective technical support resource with years of experience delivering phone support and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a key enabler of company efficiency, and Progent's intent is to resolve rather than merely report network problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group can supply remote professional consulting support and training in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Baltimore, or anywhere in the state of Maryland, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so your network maintenance is proactive and automated. By detecting possible problems before they expand into crashes, remote monitoring can head off disruptive and expensive service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a variety of platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Baltimore or anywhere in the state of Maryland, Progent's phone-based network support engineers are ready to provide expert and cost-effective system help whenever your company needs it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Baltimore business relies on a regular freelance consultant or maintains a full time organization that know how to handle typical network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to solve sudden system crises or particularly tough integration problems.
Advantages of Progent's IT Support for Organizations in Baltimore
Progent's remote support services enable your Baltimore organization to realize the advantages of on-call, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your network will derive added strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:
- Seamless remote extension of your local support resources
With most offices in Baltimore or anywhere in Maryland, nearby computer support resources, whether consisting of outside consultants or a full-time IT staff, can resolve typical network problems. On the other hand, major troubles might occur when local resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your usual service people. In these cases, Progent's online service experts offer an easy, quick, and affordable way to supplement your local resources and to pass on useful knowledge to improve your capability to resolve downstream issues locally.
- Less Reliance on Freelance Service Providers
For IT support, smaller organizations often depend on independent freelance service providers. Although freelance consultants carry less overhead than big service companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your business grows, system unavailability and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve support experts to make sure your IT system stays up and running.
- Build a Solid Basis for Seamless Growth
Companies often start with an information architecture implemented on a shoestring budget. Without a strong framework, band-aid repairs often get thrown onto a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the organization. Such badly designed environments require proper analysis, smart long-term planning, and extensive IT expertise to evolve to a system infrastructure that can deliver the solid foundation to meet vital business requirements and facilitate downstream expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller companies require guidance and technical training to navigate through an ever more complex maze of technology options capable of accelerating business success and improving productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT consulting with the best interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, fine tuned support software, and familiarity with corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by every staff member to every client. The practice of documenting and archiving support activity results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.