Fast Online Support for Baltimore Maryland Networks
Urgent Remote Consulting for Baltimore NetworksFor businesses in Baltimore Maryland, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of network problems quickly. Efficient support reduces immediate expenses because solutions require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with incidental costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote service companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent scenarios where speedy. minor solutions manage to end up as large invoices. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies which promote the maximum degree of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to access your network without violating network security.

Progent's sophisticated customer support reporting system maintains comprehensive documentation of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help delivered to every client by every Progent consultant. This archive of anomalies and resolutions is stored as a conveniently exploitable internal knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's remote service experts are able to come up with the best resolutions quickly.

Online services provided by Progent to businesses in Baltimore Maryland include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid restoration of important files/folders, apps, images, plus VMs. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and give your password you are asked to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized as this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting tools designed to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables customers to execute major initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or improving your existing organization, evaluating or modifying Call Center software to handle the special demands of your corporation, or adding temporary online personnel to work with your in-house Help Desk Call Center team to deal with unusually busy situations like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk team of veteran network professionals gives your customers in Baltimore Maryland quick contact with a reliable support resource with years of background providing telephone-based support and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a key contributor to business productivity, and Progent's target is to solve rather than just track technical issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To find out more about Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Baltimore Maryland online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to accommodate your business so your network maintenance is proactive and automated. By anticipating possible issues before they grow into downtime, system monitoring can ward off inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on multiple OS platforms.
How Your Baltimore Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Baltimore Maryland, Progent's online computer support specialists can provide professional and affordable system support whenever your business requires it. Over 20 years of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix network problems quickly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Baltimore organization works with a regular independent consultant or maintains an in-house organization that can deal with the majority of network problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the experience to address unexpected system crises or especially complicated integration problems.

Details of Progent's Remote Computer Support for Baltimore Maryland
Progent's online support, remote troubleshooting, system security expertise, and network administration services offer companies in Baltimore Maryland unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT experience, fine tuned support tools, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, at the front lines of IT support, performing a wide range of technical projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you pay just for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to allow minor problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every client. The practice of documenting and organizing support activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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