Immediate Online Technical Support for Baltimore Maryland Computer Systems
Immediate Phone Support for Baltimore NetworksFor companies in Baltimore Maryland, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value because they have the practical background and are equipped with the advanced technology required to solve the majority of information system problems rapidly. This reduces immediate costs since solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly important for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you actually get. In contrast to many online support organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate situations where quick solutions manage to end up as substantial invoices. Progent's skill at dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized technologies and field-tested processes which allow the maximum level of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to connect to your company's computer system without compromising corporate security.

Progent's sophisticated customer support reporting application maintains comprehensive histories of the support that Progent's customers have been provided. Progent's team engineers have access to the records of assistance provided to each customer by any engineer. This database of issues and responses is stored as a quickly searchable support database that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service experts can arrive at optimal solutions in the least time.

Online support services available from Progent to clients in Baltimore Maryland include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. The ProSight series of outsourced network management services covers all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid recovery of vital files, apps, system images, plus VMs. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer network, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are requested to verify your identity on a device that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For more information about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting utilities designed to integrate with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center team of seasoned information technology consultants gives your clients in Baltimore Maryland immediate access to a large support resource with extensive background providing phone support and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a key contributor to business success, and Progent's aim is to resolve rather than simply annotate IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced engineering support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To learn additional information concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Baltimore Maryland online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive and automated. By detecting potential problems before they cause downtime, system monitoring can avoid disruptive and expensive network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a combination of OS platforms.
How Your Baltimore Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Baltimore Maryland, Progent's phone-based computer support specialists can deliver effective and cost-effective IT help the instant your organization has to have it. More than 20 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to solve computer problems quickly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Baltimore company works with a local freelance consultant or maintains a full time IT staff that know how to handle typical network issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to fix sudden network crises or particularly tough integration problems.

Details of Progent's Online Network Support for Baltimore Maryland
Progent's online help, remote troubleshooting, network security expertise, and system administration services offer businesses in Baltimore Maryland the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable and safer Active Directory environment. Both versions also offer the ongoing advantages of state-of-the-art remote network monitoring and management technology. These advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime.

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    Progent's certified Cisco IT security consultants offer high-level PIX Firewall and ASA Firewall consulting services covering architecture, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to scalable enterprise-level products, Cisco PIX and ASA Firewalls offer advanced protection, high throughput, and high availability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating possible OS-specific security gaps.

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    Progent provides network support for mid-size companies who have 100 to 250 network users. The medium size company or office has traditionally been an overlooked part of the market for IT consulting expertise. The overhead and support access models of large outside support organizations make them too expensive for the typical small company or small medium business (SMB), which commonly relies on a modest IT budget with which to support an information network whose advanced technology and capability are frequently similar to the networks of much larger enterprises. Progent's service delivery model, which takes full advantage of online support, virtual network technology and proactive network monitoring, dramatically lowers the network support expenses of an SMB while offering the small organization with big-company service from certified, world-class experts knowledgeable in a broad range of small business technologies. If your medium size organization or small business is looking for levels of IT help needed by a mid-size organization without paying enterprise costs, you need Progent.
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