Immediate Online Troubleshooting for Baltimore Maryland Computer Systems
Fast Online Support for Baltimore NetworksFor organizations in Baltimore Maryland, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the assistance of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent value because they have the practical background and are equipped with the sophisticated technology necessary to solve most information system issues rapidly. This lowers immediate expenses because solutions require fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally in indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed just for the support that you receive. Unlike typical online support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor solutions somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and proven methodologies which permit the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to link to your environment remotely without breaching system security.

Progent's sophisticated technical support reporting application keeps detailed histories describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services rendered to each client by every engineer. This archive of anomalies and resolutions is structured as a readily exploitable proprietary database that enables Progent's online technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft open up additional extensive technical databases and permit priority access to vendors' internal engineering staff so Progent's online consulting specialists are able to determine the most efficient resolutions promptly.

Remote support available from Progent to clients in Baltimore Maryland include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting services can guide you in building an efficient new Help Desk or improving your current one, selecting or customizing Help Desk Call Center software products to address the unique requirements of your company, or adding occasional phone support staff to reinforce your in-house Help Desk team to deal with demanding scenarios such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk team of seasoned network professionals provides your customers in Baltimore Maryland instant access to an effective technical support group with extensive experience providing phone support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a major contributor to business productivity, and Progent's intent is to fix and not just document technical problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides online and in-depth engineering support and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Baltimore Maryland online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so your network support is proactive and automated. By exposing looming trouble spots before they cause downtime, remote monitoring can ward off stressful and costly service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on a mix of platforms.
How Your Baltimore Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Baltimore Maryland, Progent's online network support specialists are ready to provide effective and economical IT support the moment your organization needs it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to fix computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Baltimore organization relies on a local freelance consultant or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progent’s Microsoft certified engineers can still provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to solve unexpected system emergencies or particularly tough integration projects.

Features of Progent's Online Network Support for Baltimore Maryland
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer businesses in Baltimore Maryland unparalleled leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center services and network management, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, in the trenches of IT support, performing a broad variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for applying technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Companies who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Microsoft Small Business Server is a low-cost collection of server products that offers the basis for a powerful but manageable information. The integration demands of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires an IT expert with hands-on background and extensive experience in planning and building effective end-to-end information technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, administering, and servicing network solutions based on the SBS line of servers and applications.

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    Small to middle size businesses can now enjoy all the benefits of System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft certified IT support experts. With Progent's affordably priced network support packages, mid-size organizations can select a simple co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager 2007 to offer small business information systems enterprise-class reliability, protection and performance.

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    Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT experts as well as to network users, lessening the difficulty of creating, integrating, managing, and accessing enterprise data and analytical programs in environments ranging from handheld devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consultant with real-world experience and wide knowledge in designing and building information-based, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Cisco Wi-Fi IP phone configuration and troubleshooting experts can provide online and on-premises assistance to help your organization create and manage a Cisco Wi-Fi VoIP phone deployment by delivering services that can range from debugging the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.

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    E-Mail Guard represents a complete service for blocking spam and virus attacks. E-Mail Guard addresses the security and administration of company email by offering constantly improved spam and virus filtering, policy administration, content testing, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, management and reporting tools as well as outgoing email filtering to let you repair your e-mail environment and specify and enforce corporate security policy.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco appliances for centralized management.

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    Progent offers special network security packages intended to provide larger institutions an impartial and thorough network security evaluation from a group of premier security consultants. All Progent's network security evaluation packages feature a collection of services like automated scans from inside and from outside the company firewall, professional interpretation of scan results by certified security engineers, production of a paper explaining the results, plus a live concise executive outbrief and an in-depth interactive review for internal IT administrators.

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