Fast and Affordable Remote Troubleshooting for Baltimore Maryland Computer Systems
Immediate Phone Support for Baltimore NetworksFor organizations located in Baltimore Maryland, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent value because they possess the real-world background and have access to the advanced tools required to solve the majority of network problems rapidly. This lowers immediate costs since service calls use up minimal billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where fast solutions somehow end up as big tabs. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and field-proven methodologies which ensure the maximum level of efficiency for remote help and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's online support team to interface to your company's environment remotely without compromising network security.

Progent's powerful customer support database system includes extensive histories describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance delivered to each customer by every consultant. This archive of anomalies and fixes is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit quick access to manufacturers' internal support staff so Progent's remote service specialists are able to arrive at optimal solutions in the least time.

Remote technical services available from Progent to clients in Baltimore Maryland include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent’s Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk team of seasoned network experts provides your workers in Baltimore Maryland fast contact with a large network service group with years of experience providing telephone-based consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a crucial driver of business performance, and Progent's aim is to solve and not simply record network problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides remote professional consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Baltimore Maryland remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so that your IT support is proactive rather than reactive. By anticipating emerging problems before they cause network outages, remote monitoring can avoid disruptive and costly service crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a mix of operating systems.
How Your Baltimore Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Baltimore Maryland, Progent's phone-based computer support specialists are ready to deliver professional and economical system help the moment your organization has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Baltimore organization works with a regular freelance support technician or maintains an in-house IT staff that know how to deal with the majority of network problems, Progent’s Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to fix sudden system emergencies or particularly complex integration projects.

Details of Progent's Online Computer Support for Baltimore Maryland
Progent's online support, Internet-based troubleshooting, system security consulting, and system administration services give offices in Baltimore Maryland unparalleled leverage for your support budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk support and network management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, executing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every consultant to each client. The discipline of detailing and archiving service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent can assist your organization to plan an upgrade to Teams from Skype for Business Online and configure, administer, and debug a cloud or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

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    SQL Server Configuration Manager Outsourcing

    Progent offers the support of Microsoft-certified consultants as well as experienced software programmers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery specialists, and data security consultants to help you to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, install test systems at your datacenter or at Progent's test lab, plan and carry out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and configure a cost-effective and safe network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.

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    Progent can provide small companies with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you deploy sensible IT products to improve business processes so they match better with your corporate objectives. Your business can develop and install a well conceived information technology plan without incurring the expense of a full-time Chief Information Officer.

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    Progent's ProSight Virtual hosting services provide small and midsize companies a range of advantages including lower capital expenditures, savings on operational expense, improved management focus, world-class security, enhanced availability, and regulatory compliance.

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    Exchange Server 2007 Consulting Services

    Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, reduces ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-location upgrades, Progent has the experience to finish your project rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and design services include expertise with the configuration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging solutions based on Exchange Server 2007.

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  • Remote Technical Support SQL Server 2016 Application Migration Remote SQL Server 2016 Application Migration Support and Help

    • Windows Server 2012R2 Cloud Engineers
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    Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management team, create an enterprise-wide security strategy, streamline IT management, help with application development, and generate and validate a DR/BC plan.

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  • Services High-Availability Data Centers 24x7x365 Fault Tolerant Data Center Online Help
  • SharePoint Technology Consulting Services Expert Microsoft Certified SPS Specialist
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  • Small Business Server 2011 Consultants MCSE Expert Certified Small Business Server Premium Add-on Remote Consulting
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    Small Business Support Firm

    Progent is a pioneer in economically delivering world-class IT support to small businesses. Progent's success in addressing the IT service requirements of the historically underserved small business sector is the combined result of key technical and operational breakthroughs that have removed a great deal of the traditional costs out of administering IT service, added unprecedented professional expertise into the IT service mechanism, and dramatically streamlined the solution cycle.

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    • Cisco Access Point Business Computer Server Companies
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    Progent can help your organization to deploy Cisco's networking technology to build a solid basis for your local, cloud-centric, or hybrid-cloud data center and streamline operations in vital areas including compute and storage consolidation, security and compliance, manageability, uptime, and recoverability.

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    Progent’s Technical Response Center (TRC) provides national extended hours remote support for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals offer after-hours phone help and online secure computer access to isolate and resolve network problems quickly and affordably. The breadth of IT experience available from Progent's team of nationwide support professionals makes it possible to escalate even the toughest problems to appropriate specialists as needed. For urgent issues, the Technical Response Center endeavors to respond to your request for service within one hour.

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    • SPS 2016 Online Help
    After Hours Support and Setup Windows SharePoint Services

    Progent’s Microsoft-certified experts can provide small and medium sized businesses computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and data. SharePoint Portal Server provides a common spot for your employees or clients to connect to, manage, distribute and interact with useful information, files, and applications and to communicate with other people. It allows quicker and more intelligent decisions, more effective access across groups and more streamlined business practices. The main goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge accessible within and without a business network. Windows SharePoint Services join employees, clients, teams and major tasks with the data they’ve developed in a manner that makes data convenient to find, retrieve and re-use.

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