Fast Online Troubleshooting for Baltimore Maryland Networks
Urgent Online Consulting for Baltimore NetworksFor organizations in Baltimore Maryland, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's online support engineers provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. Efficient support reduces immediate expenses since solutions require fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves additionally in incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent's remote service group can communicate with your system remotely without compromising system security.

Progent's advanced technical support reporting application includes detailed documentation of all support that Progent's clients have received. Progent's authorized consultants have access to the history of services delivered to every Progent customer by any engineer. This history of issues and fixes is stored as a conveniently retrievable internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close associations with important industry leaders including Cisco and Microsoft open up other massive support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote consulting experts can find the best resolutions promptly.

Remote services provided by Progent to businesses in Baltimore Maryland include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your specified IT personnel and your Progent consultant so emerging problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting utilities created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and rapid restoration of critical files/folders, applications, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and give your password you are asked to verify who you are on a unit that only you possess and that uses a different network channel. A wide range of devices can be used for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. For details about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Center Services
    Progent's Shared Service Desk offers a seamless extension of your corporate support resources. Client access to the Help Desk, delivery of support services, escalation, ticket creation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether issues are taken care of by your in-house support staff, by Progent's team, or by a combination. You have complete flexibility to expand or shrink your part of IT support activity as circumstances demand. Progent provides initial installation and onboarding of the professional services PSA software plus workflow documentation, validation and education. To learn more about ProSight Co-Managed Support, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the security and functionality of your IT environment, Progent's patch management services allow your in-house IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center staff of seasoned information technology consultants gives your customers in Baltimore Maryland immediate access to a large network service group with years of background delivering telephone-based help and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's goal is to fix instead of just report technical issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based advanced engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Baltimore Maryland remote IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your business so your IT support is proactive and automated. By exposing looming issues before they cause downtime, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on multiple OS platforms.
How Your Baltimore Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Baltimore Maryland, Progent's phone-based computer support specialists can provide professional and cost-effective system support the instant your organization has to have it. Over 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Baltimore business has a local freelance support technician or employs a full time organization that can handle the majority of network problems, Progent's Microsoft certified consultants are available to offer an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to solve unexpected system emergencies or especially complicated integration problems.

Details of Progent's Online Network Services for Baltimore Maryland
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services offer businesses in Baltimore Maryland the greatest leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical expertise, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, in the trenches of network support, executing a wide range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not just expert IT help, but also a consultant with field-tested approaches for using technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to design a DR solution based on Microsoft's most advanced Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using industry-standard hardware, Virtual Machine Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum witness.

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    Progent's Microsoft-certified consultants can provide advanced support in implementing, operating and troubleshooting all versions of Project Server and can provide a wide variety of cost-effective remote support services based on industry best practices to help businesses of all sizes to receive all the advantages of this leading project management solution. Consulting support offered by Progent include system design, software configuration and migration, strategies for safe file and status sharing among local and offsite users, network infrastructure optimization, and customized online training classes.

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    Progent's Microsoft certified consultants offer a variety of consulting services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and business analysis package built, like all Microsoft financial tools, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics GP provides an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and configure, and with its modular approach you can purchase only the capability you currently need, with the option to add clients and enlarge functionality in the future. Progent's Microsoft Dynamics GP consulting engineers can show you how to install, customize and manage the latest release of Microsoft Dynamics GP or upgrade efficiently from an earlier release.

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    Progent can show you how to design, configure, manage, and repair a viable Wireless LAN architecture, select appropriate components, and configure wireless access points, bridges, antennas, wireless controllers, and various wireless accessories. Progent can also help you create a thorough 802.11ac wireless system security strategy that is well aligned with the security plan for your entire business network.

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    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology from SentinelOne to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats.

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    Cisco's Meraki family of access and aggregation switches are intended for environments that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote expertise to help your company to design and implement an efficient network solution that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-centric management architecture, set up policies to ensure security, develop and validate a disaster recovery plan, and troubleshoot issues associated with any facet of your Meraki deployment. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a unified networking solution.

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    Cisco has developed a full array of routers including routers built to deliver the security, bandwidth, and reliability demanded by organizations from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved fault tolerance and network availability. Progent can show you how to choose and configure Cisco routers to establish a solid foundation for your network and to make it economical to grow as you support new users, start new offices, install new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers based on the Cisco IOS operating system, such as the Cisco 800 family of small office routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Routers.

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    If your company is developing UNIX-based software in an environment that has Microsoft Windows-based servers, PCs, and office applications, Progent offers comprehensive IT outsourcing that frees you to concentrate on your field of high-value know-how while avoiding the continual distraction of maintaining your company information system. Through the use of smart network monitoring and by delivering online and on-site support when your business needs it, Progent offers an affordable way for supporting an IT system that provides high availability, security, and efficiency. Progent's developer assistance offerings include comprehensive network support outsourcing, virtual server infrastructure, online and on-site service and troubleshooting, 24x7 monitoring, and Helpdesk services.

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    Progent's experienced ransomware recovery consultants can assist your business to rebuild an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.

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    • Support Outsourcing Chief Information Officer
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    Progent can provide the part-time or temporary assistance of a seasoned Chief Information Officer to provide a broad perspective to help your company select and maintain network solutions to match your present needs and that can be a firm basis for your future growth. Progent's part-time or temporary CIO services offer financial advantages to companies who want to optimize the benefits from their IT expenditures but who are without the budget or hesitant to take on one more high-level manager to their head count. Because Progent is vendor-agnostic, with a large staff of consultants certified to maintain all major OS platforms and networking technologies plus a wide selection and business software, Progent is in an ideal position to provide unbiased advice as well as advanced technical help for building and maintaining information systems that match the special requirements of your organization.

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    Progent provides national online phone support and consulting services for companies that operate Apple Mac networks or whose IT systems include a combination of macOS and Mac OS X with Microsoft products. Progent's experts offer Apple macOS and OS X users a variety of services such as desktop support, migration to the current edition of Mac OS X from legacy versions of macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone and Apple iPad integration and management, or migrating to iCloud. Remote network consulting provides maximum leverage for your IT budget by protecting client productivity and limiting the hours charged for network repair services. Sophisticated remote access utilities and skilled technicians and consultants combine to enable Progent to solve the majority of network issues without wasting time and money by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or via a combination of phone support and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISM and CISSP certified security specialists to assist with the toughest network issues.

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    Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for services provided during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big bills for fast fixes so you will not be tempted to permit minor problems to fester.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the top client satisfaction and enjoy the tightest working relationship with Microsoft. The knowledge, skills, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your company more complete technical solutions for your information network.

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    Progent's managed services for software/firmware update management provide businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoint devices printers, infrastructure appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices such as sensors and robotics.

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    • password management Engineer
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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it.

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    Windows 8.1 is engineered to power computers ranging from smartphones and tablets to power-user desktops. A wealth of new and improved features, such as its touchscreen support and signature live tiles user interface, offer a wide range of benefits for organizations who understand how to put them to work. Progent's Microsoft-certified consultants can assist bring your organization up to speed with Windows 8.1 and show you how to gain maximum business advantage from the operating system's many new and enhanced technologies.

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    Progent's Microsoft-certified consultants can provide small and medium sized businesses computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a central spot for your employees or customers to access, manage, distribute and manipulate relevant data, documents, and applications and to communicate with one another. It enables faster and better decisions, more effective sharing across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of information accessible within and without an organization. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the data they've created in a manner that makes data easy to find, download and re-use.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent can assist your organization to design an upgrade to Microsoft Teams from Skype for Business and configure, administer, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.

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    Lync Server 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and PSTN calling. Lync Server 2010 can extend the functionality of Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines administration via integration with Windows AD. Lync 2010 can also cut expenses by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support to help your company to maintain and repair your current Lync Server 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also assist your organization to design and carry out a smooth Skype for Business upgrade.

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    ProSight Reporting is an expanding line of in-depth reporting plug-ins created to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    If you are developing UNIX-based software on a network that includes Windows-based servers, PCs, and office productivity products, Progent offers comprehensive network support outsourcing that frees you to concentrate on your field of high-value know-how without the continual distraction of maintaining your company information system. Through the use of automated server monitoring and by delivering remote and in-person support as your business needs it, Progent represents an affordable solution for supporting an information network that features high availability, protection, and efficiency. Progent's developer support offerings feature full-service information technology outsourcing, virtual server infrastructure, remote and on-premises service and repair, network monitoring services, and Helpdesk support.

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    • PowerPoint 2019 Online Consulting
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    Progent's certified Microsoft Office and Microsoft 365 experts can assist businesses to integrate Office desktop and Microsoft 365 applications including Office Excel, Word, PowerPoint, Outlook, Access, Project and OneNote into a cohesive solution that offers fast return on investment and enables improved business results. Progent can help your company to interface Microsoft Office or Microsoft 365 applications with one another and with other core Microsoft platforms such as SharePoint, Exchange Server and SQL Server deployed on-premises or in the cloud. Progent can also help you to fix compatibility issues between various versions of Microsoft Office and offers live online training to individual users and groups.

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    Progent's Juniper-authorized network engineer can help you to plan and implement Juniper Firewall/VPN technology, enhance and support your network infrastructure, and migrate smoothly from discontinued products to current releases. Progent's Junos OS engineers can also provide expertise with Juniper's premier network operating system to enable your business to streamline the management and improve the protection of your Juniper VPN devices and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain networks that include a combination of Juniper's software platforms.

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    Progent's pricing model is to bill for phone support and on-premises help per minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be forced to allow minor problems to fester.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management solution that includes machine learning technology and expert services to provide comprehensive endpoint detection and response.

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    ProSight Reporting is an expanding line of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent's experienced ransomware recovery consultants can help you to rebuild a network victimized by a ransomware cryptoworm like Ryuk, WannaCry, NotPetya, or MongoLock.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud environments and also supports low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or on-premises consulting services to help you to design, deploy, manage and debug a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software.

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    • Dynamics GP/Great Plains Online Support
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    important features of Dynamics GP accounting include a modular design that lets you license only the components you need, a standardized architecture built on Microsoft technologies to protect your investment and provide a highly interconnected environment, advanced reporting capabilities that allow you to monitor all operations, revenues and expenses and sales patterns, compatibility with Microsoft Office to enable access to corporate information, the ability to integrate information from virtually any db software or workstation application into Microsoft Dynamics GP, plus an open design that makes it possible to create custom programs. Progent can show you how to set up and support a reliable, secure server and communications network to support Microsoft Dynamics GP, and can provide expert GP/Great Plains support professionals to help you convert the powerful features of Microsoft Dynamics GP/Great Plains accounting into a high-value business solution.
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