Fast Online Troubleshooting for Baltimore Maryland Networks
For organizations in Baltimore Maryland, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online support engineers provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. Efficient support reduces immediate expenses since solutions require fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves additionally in incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent's remote service group can communicate with your system remotely without compromising system security.
Progent's advanced technical support reporting application includes detailed documentation of all support that Progent's clients have received. Progent's authorized consultants have access to the history of services delivered to every Progent customer by any engineer. This history of issues and fixes is stored as a conveniently retrievable internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close associations with important industry leaders including Cisco and Microsoft open up other massive support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote consulting experts can find the best resolutions promptly.
Remote services provided by Progent to businesses in Baltimore Maryland include:
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Authorized Windows Experts
Progent's Microsoft-certified remote service experts offer computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a wide range of platform support services including Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and validates a person's networking knowledge at the expert level. Cisco CCIEs can resolve even the most stubborn issues encountered in network planning, deployment, management, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional value since their depth of expertise permits them to find solutions for problems quickly. In common instances, less seasoned service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system via state-of-the-art remote support tools in order to provide fast, safe, and affordable diagnosis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
City |
Address |
Phone |
Link |
Alexandria |
2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 |
Alexandria Network Support Services |
Baltimore |
300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 |
Baltimore Network Support Services |
Reston |
One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 |
Reston Network Support Services |
Rockville |
1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 |
Rockville Network Support Services |
Washington |
1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 |
Washington Network Support Services |
Progent's CCIEs offer assistance with all of Cisco's market leading family of networking devices by delivering consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to take the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist you to locate and isolate infected servers and endpoints and protect clean resources from being compromised. If your Baltimore network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery experts can help your Baltimore organization to restore a system breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's group of cybersecurity experts bring the wide selection of knowledge necessary to reconstruct all vital components of a compromised system rapidly and with little loss of data. To learn more, see Progent's ransomware cleanup and operational continuity experts.
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CISM and CISSP Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security services to bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up rapidly after a damaging penetration. Security solutions available from Progent include: comprehensive network security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
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Hybrid Cloud Integration

Progent can provide expert remote consulting to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 integration with on-prem Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for recovering services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to cover a wide array of computer technologies such as system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's group-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Major Linux platforms for which Progent offers expert support include:
RedHat
SUSE
Debian GNU/Linux
Slackware
Ubuntu
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your specified IT personnel and your Progent consultant so emerging problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of in-depth management reporting utilities created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and rapid restoration of critical files/folders, applications, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and give your password you are asked to verify who you are on a unit that only you possess and that uses a different network channel. A wide range of devices can be used for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. For details about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Shared Support: Outsourced and Co-managed IT Support Center Services
Progent's Shared Service Desk offers a seamless extension of your corporate support resources. Client access to the Help Desk, delivery of support services, escalation, ticket creation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether issues are taken care of by your in-house support staff, by Progent's team, or by a combination. You have complete flexibility to expand or shrink your part of IT support activity as circumstances demand. Progent provides initial installation and onboarding of the professional services PSA software plus workflow documentation, validation and education.
To learn more about ProSight Co-Managed Support, see ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the security and functionality of your IT environment, Progent's patch management services allow your in-house IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
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Call Center Support
Progent's Help Desk service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center staff of seasoned information technology consultants gives your customers in Baltimore Maryland immediate access to a large network service group with years of background delivering telephone-based help and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's goal is to fix instead of just report technical issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team provides phone-based advanced engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Baltimore Maryland remote IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your business so your IT support is proactive and automated. By exposing looming issues before they cause downtime, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on multiple OS platforms.
How Your Baltimore Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Baltimore Maryland, Progent's phone-based computer support specialists can provide professional and cost-effective system support the instant your organization has to have it. Over 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems rapidly while eliminating the expense and lost time associated with in-person support visits.
Even if your Baltimore business has a local freelance support technician or employs a full time organization that can handle the majority of network problems, Progent's Microsoft certified consultants are available to offer an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to solve unexpected system emergencies or especially complicated integration problems.
Details of Progent's Online Network Services for Baltimore Maryland
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services offer businesses in Baltimore Maryland the greatest leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Baltimore Maryland and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a per-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for online help and asks for no ongoing retainer for services provided during regular business hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff professionals with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic support services consist of system integration, MS Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise for critical application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Database Administration and Application Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that fit the unique requirements of your company.
- Advanced Remote Access Tools
Secure online connectivity permits Progent's service experts to observe precisely what your users see. This makes it possible to produce fast solutions to issues that could otherwise demand a costly onsite visit. Cutting-edge remote connectivity software and experienced engineers together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for High Network Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-constrained organizations whose clients need instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical expertise, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, in the trenches of network support, executing a wide range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not just expert IT help, but also a consultant with field-tested approaches for using technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.