Fast Online Help for Baltimore Networks
For companies in Baltimore or anywhere in the state of Maryland, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the services of CISSP-certified security consultants to handle advanced security design and troubleshooting issues.
Progent's online support engineers offer exceptional leverage because they have the real-world background and have access to the advanced tools needed to resolve most information system problems rapidly. Efficient support lowers immediate expenses since service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves even more with indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor fixes manage to turn into major invoices. Progent's skill at disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and field-proven processes that promote the maximum degree of efficiency for remote engineering help and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's computer system without compromising network security.
Progent's proven customer support reporting application keeps comprehensive histories describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of assistance rendered to every client by every Progent engineer. This archive of issues and solutions is structured as an easily retrievable internal knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available additional extensive technical support databases and allow fast response from vendors' in-house product engineers so Progent's online service specialists are able to come up with optimal resolutions in the least time.
Remote technical support services offered by Progent to clients in Baltimore and anywhere in the state of Maryland include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support professionals can provide network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server development, SharePoint Server 2016 migration and hybrid integration support, Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop services to help you company to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and certifies an individual's networking skills at the master level. Cisco-qualified CCIEs can deal with even the most difficult problems associated with network infrastructure planning, installation, administration, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with workarounds or locating program updates. CCIEs are an excellent cost-effectiveness since their broad expertise enables them to fix problems rapidly. In common cases, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your network using sophisticated on-line support tools to provide efficient, secure, and economical analysis and remediation.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure devices by offering services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to clean up rapidly following a serious penetration. Security support services available from Progent cover in depth network security and compliance assessment using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; building safe architectures for remote and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a wide range of computer technologies including network infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent remote assistance resolving problems within UNIX/Linux networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight line of outsourced network management services covers all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Baltimore Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk team of seasoned network experts offers your workers in Baltimore or anywhere in the state of Maryland immediate assistance from a dependable support resource with years of experience offering telephone-based help and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a significant driver of business productivity, and Progent's policy is to solve instead of simply document IT problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers online advanced consulting expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Baltimore, or anywhere in the state of Maryland, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your IT support is proactive and automated. By exposing emerging issues before they cause downtime, automated monitoring can ward off stressful and expensive network crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that support a combination of platforms.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Baltimore or anywhere in the state of Maryland, Progent's online computer support engineers are ready to deliver expert and cost-effective system help the instant your business needs it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Baltimore office relies on a local independent support technician or employs a full time IT staff that can deal with typical network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your local resources in cases when your usual service personnel either lack the availability or the expertise to deal with sudden system crises or particularly complex integration problems.
Details of Progent's Online Computer Support for Baltimore
Progent's online support, remote repair, network security consulting, and network administration services give businesses in Baltimore or anywhere in the state of Maryland unparalleled leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your office world class IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Baltimore and is also ideal for networks in geographic regions of Maryland that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a per-minute basis, so you are charged only for the services you receive. Progent requires no minimum charge for online service and imposes no monthly subscription fee for services delivered during regular business hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco can provide access to on-staff specialists who have skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings include technology integration, MS Exchange expertise, system security planning, and shared Help Desk services. Progent's Experts group can provide world-class consulting support in critical business applications. Help offered by the Application Experts staff covers:
Dynamics GP Support and Customization
Microsoft Office Project Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Application Development
Amazon MWS Software Design and Programming
By providing a convenient centralized resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that match the unique requirements of your business.
- Sophisticated Online Connectivity Tools
Secure remote connectivity allows Progent's support professionals to see exactly what your users see. This makes it easier to produce fast fixes to problems that might otherwise demand a costly onsite service call. State-of-the-art remote connectivity tools and expert technicians together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Service for High Network Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-constrained companies whose workers require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT experience, refined remote support tools, and understanding of enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Businesses who work with trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.