Immediate Online Troubleshooting for Baltimore Maryland Computer Networks
Immediate Phone Technical Support for Baltimore SystemsFor businesses located in Baltimore Maryland, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the advanced technology required to resolve most network issues quickly. Efficient support lowers direct costs since solutions use up minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing do away with situations where quick solutions manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized tools and proven processes which allow the highest degree of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's Technical Response Center to link to your environment remotely without compromising system security.

Progent's powerful technical support database application stores detailed documentation describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services rendered to each customer by every engineer. This history of trouble tickets and solutions is structured as a quickly searchable proprietary knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's online service specialists are able to come up with the most efficient resolutions in the least time.

Online support services provided by Progent to businesses in Baltimore Maryland include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or improving your established organization, identifying or customizing Help Desk Call Center application software to handle the special demands of your company, or providing occasional phone support personnel to work with your in-house Help Desk Call Center resources during high-demand scenarios like software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your workers in Baltimore Maryland immediate communication with a reliable technical support group with extensive experience providing telephone-based support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a significant enabler of company productivity, and Progent's goal is to fix rather than just track network issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides remote and in-depth engineering support and training in special application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, customization, and training services, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Baltimore Maryland online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so that your network maintenance is proactive and automated. By exposing potential trouble spots before they result in crashes, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that support a variety of platforms.
How Your Baltimore Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Baltimore Maryland, Progent's phone-based computer support specialists can deliver professional and economical IT support the instant your business requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Baltimore company works with a regular independent consultant or employs a full time organization that can deal with common network issues, Progentís Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the experience to resolve unexpected network crises or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Baltimore Maryland
Progent's remote support services enable your Baltimore company to experience the advantages of timely, expert network support without the cost of managing a full-time IT organization. Your network will derive added strategic value by becoming more available, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    With most businesses in Baltimore Maryland, nearby computer support providers, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of network problems. However, IT crises sometimes strike when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service specialists provide a convenient, fast, and economical way to augment your local help and to convey valuable information to increase your ability to resolve downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller offices commonly rely on individual freelance consultants. Although freelance service people carry less internal costs than larger support companies and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of fallback personnel may force your business to go without assistance during an emergency. As your network expands, system unavailability and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of reserve service expertise to make sure your network stays available.

  • Create a Scalable Foundation for Seamless Expansion
    Companies often start with an IT system implemented on a modest budget. Without a strong framework, slap-dash fixes can get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the business. These badly designed systems need proper analysis, smart long-term planning, and extensive IT expertise to evolve to a network architecture able to provide the stable foundation to meet current business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need advice and technical training to negotiate an ever more complicated array of product options capable of accelerating business success and improving efficiency. These companies do not need a network engineer who is motivated to sell a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, in the trenches of IT support, executing a broad variety of IT projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This means that you get not only expert technical skills, but also a consultant with field-tested methods for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be tempted to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every consultant to each client. The practice of documenting and organizing service records results in more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    Progent can provide cost-effective remote consulting to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create cloud-based or hybrid cloud environments that seamlessly integrate Amazon AWS services. Progent can provide as-needed support to assist you to overcome complex technical issues or Progent can provide project management outsourcing services to help you move to the Amazon AWS platform on schedule and on budget.

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