Immediate Online Troubleshooting for Baltimore Maryland Computer Systems
For organizations in Baltimore Maryland, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the assistance of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers provide excellent value because they have the practical background and are equipped with the sophisticated technology necessary to solve most information system issues rapidly. This lowers immediate expenses because solutions require fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally in indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed just for the support that you receive. Unlike typical online support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor solutions somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and proven methodologies which permit the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to link to your environment remotely without breaching system security.
Progent's sophisticated technical support reporting application keeps detailed histories describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services rendered to each client by every engineer. This archive of anomalies and resolutions is structured as a readily exploitable proprietary database that enables Progent's online technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft open up additional extensive technical databases and permit priority access to vendors' internal engineering staff so Progent's online consulting specialists are able to determine the most efficient resolutions promptly.
Remote support available from Progent to clients in Baltimore Maryland include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service professionals offer computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop services to assist you company to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and validates a person's networking skills at the master level. Cisco CCIEs know how to deal with even the most difficult problems occurring in network infrastructure design, integration, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise enables them to solve problems rapidly. In common cases, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment using state-of-the-art remote support tools to perform quick, safe, and economical diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's CCIEs offer assistance with all of Cisco's market leading family of networking devices. Cisco infrastructure expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless APs consulting help, Cisco wireless controllers consulting, Cisco VPN and Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services that can strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate quickly following a damaging breach. Security consulting services offered by Progent cover thorough data security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online support services to address a wide array of information technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Baltimore Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting services can guide you in building an efficient new Help Desk or improving your current one, selecting or customizing Help Desk Call Center software products to address the unique requirements of your company, or adding occasional phone support staff to reinforce your in-house Help Desk team to deal with demanding scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of seasoned network professionals provides your customers in Baltimore Maryland instant access to an effective technical support group with extensive experience providing phone support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a major contributor to business productivity, and Progent's intent is to fix and not just document technical problems.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides online and in-depth engineering support and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Baltimore Maryland online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so your network support is proactive and automated. By exposing looming trouble spots before they cause downtime, remote monitoring can ward off stressful and costly service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on a mix of platforms.
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Baltimore Maryland, Progent's online network support specialists are ready to provide effective and economical IT support the moment your organization needs it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to fix computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.
Even if your Baltimore organization relies on a local freelance consultant or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to solve unexpected system emergencies or particularly tough integration projects.
Features of Progent's Online Network Support for Baltimore Maryland
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer businesses in Baltimore Maryland unparalleled leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center services and network management, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Baltimore Maryland and is also ideal for networks in more remote regions that lack consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for online support and imposes no monthly retainer for services provided during regular business hours. This keeps you from facing big invoices for routine repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of authorized professionals with skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic support services include system integration, MS Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting support in specific business applications. Support offered by the Application Experts Group covers:
Dynamics GP Support and Customization
MS Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Application Development
Apple Mac Integration
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent can deliver fast, affordable, and thorough IT solutions that align with the special requirements of your company.
- Sophisticated Online Connectivity Tools
Secure online connectivity allows Progent's support experts to see exactly what your users see. This makes it easier to find quick fixes to issues that might otherwise require an expensive onsite service call. State-of-the-art online connectivity tools and expert technicians together enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in online support and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Support for High System Uptime
For businesses with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-constrained businesses whose clients require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, in the trenches of IT support, performing a broad variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for applying technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Companies who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.