Expanding your telecommuter workforce can have a significant impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Baltimore organization to select the right technologies and adhere to best practices in building and operating a safe virtual solution for teleworkers that facilitates teamwork and returns maximum value. Progent can provide support services that go from on demand guidance for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Baltimore, Maryland businesses to with any aspect of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.

VoIP Integration for an At-Home Workforce
Extending the company phone system to include telecommuters is vital to supporting an effective work-at-home solution. A broad range of cloud-based VoIP products are used by small and mid-size businesses to support remote users. Many enterprises rely on Cisco's current or legacy products for VoIP solutions. Progent can help organizations of any size to design or maintain a remote VoIP environment that provides the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist organizations tune their current Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media applications deployed throughout the network. Unified Communications Manager supports other mixed media services like messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit CUCM consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can help you to maintain your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other older VoIP platforms, visit CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with clients working beyond the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to support these solutions and deliver online deployment and debugging expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Baltimore, Maryland company, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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  • Les Kent has a 35-year history of successful network integration, business management, marketing, and operations. He has demonstrated a knack for developing elegant IT solutions while working as a system designer, programmer, project manager, deployment consultant, and troubleshooter for small companies, start-ups, and global corporations.

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