Enlarging your at-home workforce can have a major effect on network architecture, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Baltimore company to pick the right technologies and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns top value. Progent can provide services ranging from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Baltimore, Maryland businesses to with any facet of creating a high-performing work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, data protection solutions, and unified management.

VoIP Solutions for Remote Workers
Extending the corporate phone system to accommodate telecommuters is vital to supporting an effective work-at-home solution. A broad range of cloud-based digital PBX products are popular with SMBs to server remote users. Many larger organizations rely on Cisco's modern or legacy platforms for IP voice management. Progent can help organizations of any size to design or maintain a remote IP voice service that delivers the versatility, transparency and security required for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help businesses optimize their existing Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and mixed media applications deployed throughout the network. Unified Communications Manager supports additional combined media services such as messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified Communications Manager expertise.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other early VoIP platforms, see CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network architecture to work with these solutions and deliver on-demand integration and debugging services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Baltimore, Maryland company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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