Expanding your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Baltimore organization to select the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and delivers top value. Progent offers support services that go from on demand expertise for getting you over occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Baltimore, Maryland organizations to with any facet of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, security and compliance, backup/restore solutions, and unified management.

VoIP Integration for Teleworkers
Extending the corporate PBX system to include teleworkers is critical to maintaining a productive work-at-home solution. A variety of cloud-centric IP voice platforms are popular with SMBs to support telecommuters. Many larger organizations depend on Cisco's current or older products for IP voice management. Progent can assist organizations of any size to plan or maintain a remote IP voice service that delivers the versatility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help organizations tune their current Cisco VoIP environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. CUCM supports additional combined media services like unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can help you to maintain your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, refer to CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users working beyond the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to support these VoIP solutions and provide on-demand configuration and troubleshooting services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home environment for your Baltimore, Maryland business, phone 1-800-993-9400 or refer to Contact Progent.