Baltimore At Home Workforce Configuration Consultants
IP Voice Systems Consulting Experts
Expanding your telecommuter workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background assisting SMBs to plan, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Baltimore company to select the right tools and adhere to leading practices in building and maintaining a safe virtual office solution for telecommuters that promotes teamwork and returns maximum value. Progent can provide support services that go from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can assist Baltimore, Maryland organizations to succeed with any facet of creating a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, security monitoring, data protection solutions, and unified management.
VoIP Solutions for Remote Workers
Extending the business phone system to include remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-based IP voice platforms are popular with SMBs to support teleworkers. Many larger organizations depend on Cisco's modern or older products for VoIP solutions. Progent can help businesses of all sizes to plan or tune a telecommuter VoIP service that delivers the flexibility, transparency and security needed for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations optimize their existing Cisco IP voice environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia apps used across the network. Unified Communications Manager manages additional mixed media services such as messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, see CUCM expertise.
- CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist your company to maintain your current CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other older IP voice platforms, visit Cisco CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients working outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and deliver as-needed deployment and debugging services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Baltimore, Maryland company, call
An index of content::
XenDesktop Technical Support
Citrix XenDesktop VDI Onsite Technical Support
Citrix offers a powerful line of platforms that deliver enterprise-class manageability, expandability, and performance for server virtualization and for centralized distribution of virtual Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist your company to evaluate the business benefits of Citrix virtualization products and help you design, validate, deploy, troubleshoot, and maintain Citrix solutions.
Consulting Small Business 100 AP
Small Business WAP121 Support and Integration
Progent's Cisco-certified wireless technology experts can help you to deploy, manage, and debug Cisco Small Business Wi-Fi Access Points.
Consulting Services Shared Call Center
Top Ranked Helpdesk Sharing Specialists
Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Emergency Troubleshooting Shared Helpdesk
Shared Help Desk Professional
Progent's Standard Help Desk Services offer a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Support services are provided at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Remote Workers Endpoint Security Integration Services
Offsite Employees Cybersecurity Technical Support Services
Progent can help small and medium-size businesses to implement cybersecurity defense solutions and deliver mitigation services needed to support a remote workforce.
Skype for Business Video Interop Server Specialist
Skype for Business VoIP Consulting Services
Microsoft Lync 2010 provides IM, Presence, audio and video conferencing, desktop sharing, as well as IP-based and traditional public switched telephone network (PSTN) telephony. Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office desktop or Microsoft 365 and simplify administration via integration with Windows AD. Lync can also cut expenses by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence experts can provide remote and on-premises support to help you to maintain and troubleshoot your existing Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also assist your organization to plan and execute an efficient Skype for Business migration or a migration to Microsoft Teams.
Top Professional Google Cloud Kubernetes
Engineer Google GCP Cloud Storage integration
Progent offers cost-effective remote and on-premises consulting to help organizations to move any part of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and allow access to Google's cutting edge AI and machine learning technology. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, architectural design, testing, deployment, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.
Consult Redundant Branch office Connectivity
Consulting Fault Tolerant Interoffice Connectivity
Progent's non-stop inter-site connectivity and 24x7 network infrastructure engineers can help small companies achieve non-stop Interoffice connectivity through redundant system architectures featuring transparent failover. Progent's CCIE engineers can design and deploy fault tolerant Inter-office networks based on non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers economical 24x7 interoffice connectivity.
Emergency Co-managed Heldesk Technology Consulting
Network Consultant Extended Helpdesk
Progent offers three basic kinds of Call Center services including Microsoft Call Center Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals gives your clients instant access to a reliable technical resource with years of experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Helpdesk a positive image as a solid contributor to company productivity. Progent's target is to fix and not merely record problems.
Tandberg T3 Telepresence Engineer
Cisco Video Conferencing Services
Progent offers access to a senior consultant with extensive experience installing, maintaining, and enhancing telepresence platforms from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your internal network management team, your ISP, and your telepresence platform vendor to help your company increase the strategic value of your video conferencing solution.
SentinelOne Ransomware Recovery Consulting
Technology Professional SentinelOne Virus Rollback
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).
SharePoint 2019 PowerApps Online Support Services
SharePoint 2019 NGSC Specialist
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide economical online and onsite consulting, software development, and debugging services for businesses of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers plan and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud components into a cohesive intranet system.
24/7/365 At Home Workers Helpdesk Services Outsourcing
Integration Services Remote Employees Helpdesk Services
Progent offers small and mid-size companies supplemental or fully outsourced Help Desk services for an at-home workforce.
SCCM 2016 MAM IT Consulting
SCCM 2016 Azure Integration Online Consulting
System Center Configuration Manager 2016 automates application and device provisioning at scale, centralizes compliance settings management, inventories network resources, protects against corporate data leakage, performs health reporting, allows safe end-user self service, and offers a common point of control for managing mixed-operating system networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can help your organization with any facet of planning, installing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid networks.
ransomware vulnerability evaluation Consultant Services
24 Hour ransomware defense checkup Engineers
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to defend against ransomware or recover quickly from a ransomware attack. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that minimizes your exposure to a ransomware attack and aligns with your company's needs.
After Hours Cisco IP Video phones IT Consultant
Cisco VoIP Phones and Presence Online Support Services
Progent's Cisco certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Microsoft Experts Specialists Skype for Business and Cloud Voicemail
Consultancy Skype for Business Instant Messaging
Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and PSTN telephony. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Microsoft 365 and streamlines management through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription services, PBX systems, or legacy teleconferencing technology. Progent's certified unified communications experts offer remote and onsite support services to assist your company to maintain and repair your existing Lync Server 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help your organization to design and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Windows Server 2008 DirectAccess Consulting
Professional Windows Server 2008 BranchCache
Windows Server 2008 R2 offers outstanding levels of speed, security, availability, expandability, and versatility that accelerate productivity of local, remote, and mobile users. Progent's network professionals can provide affordable remote consulting, technical support, and training services to assist you to design, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant business value to your information system.
Specialist Exchange Server 2010 Migration
Microsoft Exchange 2010 Migration Specialists
Progent's Microsoft-certified network experts can help your organization to assess the value of Exchange 2010 for your business and can help your IT staff to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange 2007 Server that will provide quick ROI by increasing your workers' efficiency, cutting the cost of hardware and support, simplifying administration, and integrating your vital communications platforms.
Specialist SQL 2008 Reporting Services
SQL 2008 Remote Support Services
Microsoft SQL Server 2008 offers powerful, standardized tools to computer professionals and network users, lessening the difficulty of creating, integrating, administering, and using company data and database applications in environments ranging from handheld devices to corporate information systems. The sophistication and integration demands of Microsoft SQL Server 2008 require a network consulting firm with hands-on experience and wide knowledge in planning and deploying information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
Firepower Help and Support
Computer Consultant ASA and PIX Firewalls
Progent's Cisco-Certified network experts provide professional PIX Firewall consulting services encompassing design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and secure access services. Extending from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy combination of security, speed and availability for business environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive management tools. Progent's Cisco consultants can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
24-7 MCSE Expert Certified Azure Planning Engineers
Microsoft Azure hybrid cloud solutions Professional
Progent can assist small companies to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline network administration and reduce hardware investments. Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Android smartphones and tablets.
Google Cloud VM Consult
Google Cloud Disaster Recovery Consultancy
Progent can provide affordable remote and on-premises support to help companies to move any part of their core IT resources to Google Cloud Platform services. This can save time and hardware costs and enable access to Google's cutting edge AI and machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security.
iPhone DNS Online Consulting
iPhone Wi-Fi Troubleshooting
Progent offers affordable remote assistance to assist your business to design, deploy, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for short-term tasks to help you through specific technical roadblocks or long-term engagements to help you finish business-critical initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you create or maintain a highly available, protected and efficient network infrastructure that is best suited to your computing model. Progent also offers online or on-premises training to show you how to manage and use your iOS devices in a secure, team-oriented environment that optimizes the business value of your IT network.
Engineers Private Cloud Hosting Services
Services Private Cloud Hosting Services
Progent's private cloud hosting enables small and midsize organizations to run key applications like Microsoft SQL and Exchange Server from a secure Tier III data center facility on fault-tolerant hardware with geographically separate backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for backup replication and restoration. You can use Progent's private cloud to eliminate large investments in the purchase, upkeep, and management of computer hardware and facilities while benefiting world-class levels of network reliability and physical security.
24/7 Windows Server Update Services Engineers
Windows Server Update Services Consultancy
Microsoft Windows Server Update Services allows network managers to deploy and track the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support personnel can fully and effortlessly manage the distribution of patches that are released through Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft WSUS deployment, setting up client's workstations, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
Supplemental Help Desk Network Consultant
Supplemental Call Center Specialists
Progent's Co-managed Call Center service allows your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Cisco Expert Aironet Wave 2 Wi-Fi Access Point Online Support
Aironet Wave 2 Wi-Fi AP Setup and Support
Progent's Cisco CCIE Wi-Fi network consultants can provide remote or onsite integration and troubleshooting support to help your organization to design, configure, upgrade, tune, manage and troubleshoot Aironet Wi-Fi access point environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your Wi-Fi environment with your wired network and cloud-hosted resources to create an enterprise-wide connectivity solution that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, location and configuration of Aironet wireless APs to work with your unique workplace layout, construction, and expected workloads.
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