Expanding your telecommuter workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background assisting SMBs to plan, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Baltimore company to select the right tools and adhere to leading practices in building and maintaining a safe virtual office solution for telecommuters that promotes teamwork and returns maximum value. Progent can provide support services that go from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Baltimore, Maryland organizations to succeed with any facet of creating a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, security monitoring, data protection solutions, and unified management.

VoIP Solutions for Remote Workers
Extending the business phone system to include remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-based IP voice platforms are popular with SMBs to support teleworkers. Many larger organizations depend on Cisco's modern or older products for VoIP solutions. Progent can help businesses of all sizes to plan or tune a telecommuter VoIP service that delivers the flexibility, transparency and security needed for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations optimize their existing Cisco IP voice environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia apps used across the network. Unified Communications Manager manages additional mixed media services such as messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, see CUCM expertise.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist your company to maintain your current CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other older IP voice platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and deliver as-needed deployment and debugging services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Baltimore, Maryland company, call 1-800-993-9400 or refer to Contact Progent.