Enlarging your at-home workforce can have a significant impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Baltimore company to select the right technologies and follow leading practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns top value. Progent can provide services that go from on demand guidance for getting you over occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Baltimore, Maryland businesses to succeed with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.

IP Voice Integration for At-Home Workers
Expanding the corporate PBX system to accommodate telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-centric IP voice platforms are popular with small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's current or legacy products for VoIP solutions. Progent can help organizations of all sizes to plan or tune a telecommuter IP voice service that delivers the flexibility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations tune their existing Cisco VoIP environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia apps deployed throughout the network. Unified Communications Manager supports other combined media services like messaging, video conferencing, and customer collaboration networks. For more information about Progent's CUCM expertise, visit CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can assist your company to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other older IP voice platforms, see CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with users working outside the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN architecture to work with these solutions and deliver as-needed configuration and troubleshooting expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Baltimore, Maryland organization, call 1-800-993-9400 or go to Contact Progent.