Expanding your telecommuter workforce may have a major impact on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background assisting SMBs to design, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Baltimore company to select the right tools and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent offers support services ranging from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Baltimore, Maryland companies to succeed with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and streamlined management.

VoIP Solutions for At-Home Workers
Extending the business phone system to accommodate telecommuters is critical to maintaining a productive at-home workforce. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's modern or older products for VoIP management. Progent can help businesses of any size to plan or tune a remote VoIP service that provides the flexibility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations optimize their existing Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony features to devices such as IP phones, media processing products, VoIP gateways, and mixed media software deployed across the network. CUCM manages other combined media services like messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, visit Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early IP voice products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working outside the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to work with these VoIP solutions and provide as-needed configuration and debugging expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Baltimore, Maryland company, call 1-800-993-9400 or go to Contact Progent.