Enlarging your telecommuter workforce can have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping SMBs to plan, deploy, administer, tune, and debug IT networks that support a remote workforce. Progent can help your Baltimore organization to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and delivers maximum value. Progent can provide services ranging from as-needed expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent can help Baltimore, Maryland businesses to with any aspect of creating a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, endpoint security, data protection solutions, and centralized management.

VoIP Solutions for an At-Home Workforce
Extending the corporate PBX environment to accommodate teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-centric IP voice platforms are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's current or older products for VoIP solutions. Progent can help businesses of all sizes to plan or maintain a telecommuter IP voice service that delivers the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help organizations tune their existing Cisco VoIP systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia apps used throughout the network. Unified Communications Manager supports other mixed media services like unified messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent can assist you to maintain your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other older VoIP platforms, refer to CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to work with these solutions and deliver as-needed integration and troubleshooting expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive telecommuter environment for your Baltimore, Maryland organization, phone 1-800-993-9400 or visit Contact Progent.