Enlarging your telecommuter workforce may have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Baltimore company to pick the right technologies and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Baltimore, Maryland businesses to succeed with any facet of creating a high-functioning remote work environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and unified management.

IP Voice Solutions for At-Home Workers
Expanding the business phone environment to accommodate teleworkers is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric IP voice platforms are used by small and mid-size businesses to support teleworkers. Many larger organizations rely on Cisco's modern or older products for IP voice management. Progent can assist organizations of all sizes to design or tune a remote IP voice environment that provides the versatility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help organizations tune their existing Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia software used throughout the network. Unified Communications Manager manages additional combined media services such as unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's CUCM support, see Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other early IP voice platforms, see Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to support these solutions and deliver online deployment and debugging services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Baltimore, Maryland organization, call 1-800-993-9400 or go to Contact Progent.