Expanding your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Baltimore organization to select the appropriate tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent offers services that go from on demand guidance for getting you over occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can assist Baltimore, Maryland organizations to with any facet of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and unified management.

IP Voice Solutions for Remote Workers
Expanding the company PBX system to accommodate remote users is critical to supporting an effective at-home workforce. A broad range of cloud-based VoIP products are used by small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's modern or legacy products for IP voice management. Progent can assist businesses of all sizes to design or tune a remote VoIP environment that provides the versatility, transparency and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist businesses optimize their existing Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media applications deployed throughout the network. CUCM manages additional combined media services such as messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, visit CUCM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can assist your company to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to work with these solutions and deliver on-demand deployment and debugging services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Baltimore, Maryland organization, phone 1-800-993-9400 or go to Contact Progent.