Expanding your at-home workforce may have a significant impact on network architecture, security/compliance, and company culture. Progent has 20 years of background assisting SMBs to plan, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Baltimore organization to pick the appropriate tools and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from on demand expertise for helping you over occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Baltimore, Maryland businesses to succeed with any facet of building a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

IP Voice Integration for an At-Home Workforce
Extending the corporate phone system to accommodate remote users is vital to supporting a productive work-at-home solution. A broad range of cloud-based digital PBX products are popular with SMBs to server telecommuters. Many larger organizations rely on Cisco's current or older products for IP voice management. Progent can help businesses of any size to plan or maintain a telecommuter IP voice service that delivers the versatility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help businesses tune their current Cisco VoIP environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia applications deployed across the network. Unified Communications Manager supports additional combined media services such as unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's CUCM support, refer to CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist your company to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, visit CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate firewall like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network architecture to support these VoIP solutions and provide on-demand integration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Baltimore, Maryland company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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