Expanding your remote workforce may have a significant impact on network infrastructure, security/compliance, and company processes. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Baltimore organization to pick the appropriate tools and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that promotes collaboration and delivers maximum value. Progent offers services that go from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Baltimore, Maryland organizations to with any facet of building a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, data security, backup/restore solutions, and unified management.

VoIP Solutions for Teleworkers
Extending the corporate phone system to accommodate remote users is critical to maintaining an effective at-home workforce. A broad range of cloud-based VoIP products are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's modern or older platforms for VoIP solutions. Progent can assist businesses of all sizes to design or tune a telecommuter IP voice service that delivers the flexibility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations tune their current Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used throughout the network. Unified Communications Manager manages additional combined media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's CUCM support, refer to Cisco Unified CM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can assist your company to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other older IP voice products, refer to CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating beyond the corporate firewall like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN architecture to support these VoIP solutions and provide as-needed integration and debugging services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Baltimore, Maryland business, phone 1-800-993-9400 or visit Contact Progent.