Expanding your telecommuter workforce can have a major impact on IT infrastructure, security, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Baltimore company to pick the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers services that go from as-needed expertise for helping you over occasional IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent can assist Baltimore, Maryland companies to with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

VoIP Integration for an At-Home Workforce
Extending the corporate PBX system to include remote users is vital to supporting an effective at-home workforce. A variety of cloud-centric IP voice platforms are popular with SMBs to server telecommuters. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can help organizations of all sizes to plan or tune a remote VoIP environment that provides the versatility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their existing Cisco IP voice environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia software used across the network. Unified Communications Manager manages other combined media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To learn about Progent's support services for CallManager and Cisco's other legacy VoIP products, see CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working outside the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network architecture to support these solutions and deliver on-demand deployment and debugging expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Baltimore, Maryland company, phone 1-800-993-9400 or visit Contact Progent.