For small businesses in Baltimore Maryland, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's online support engineers represent exceptional leverage because they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by minimizing or eliminating system downtime and associated costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many remote support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast fixes manage to end up as large bills. Progent's skill at dealing with technical issues efficiently results in your business spending less cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a set of optimized technologies and field-tested processes which ensure the highest level of efficiency for online technical support and troubleshooting for small company computer systems. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your system without breaching network security.
Progent's highly evolved customer support database application includes extensive documentation of all support that Progent's clients have been provided. Progent's team consultants have access to the records of all help rendered to each customer by every Progent consultant. This archive of trouble tickets and resolutions is stored as a readily searchable support database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to vendors' internal support staff so Progent's online consulting specialists are able to find optimal solutions quickly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Baltimore Maryland or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's remote network support experts have credentials in a comprehensive set of products and technologies. This wide range of capability permits Progent's consultants to resolve practically any emergency likely to occur in a small or midsize business network. Certifications earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help businesses with mixed-OS networks, Progent also offers access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support Offered by Progent to customers in Baltimore include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide range of information technology such as system architecture, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency online help for analyzing problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and validates a person's network technology skills at the expert level. Cisco CCIEs know how to handle the most difficult problems occurring in network design, deployment, administration, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent value because their broad experience permits them to solve the most complex problems rapidly. In typical instances, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can fix in minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone contact with a CCIE so you can receive timely help for complex network problems that are crippling business productivity but are outside the scope of your regular network maintenance personnel. Progent's Cisco CCIE consultants can tie into your network via advanced remote support technology in order to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's popular family of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop support and troubleshooting services including Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to clean up quickly after a damaging penetration. Security support services offered by Progent include: thorough security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; installing firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine physical IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small companies frequently request. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Baltimore Maryland Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who don't have the money or time to create an internal Help Desk Call Center but who require fast communication with a dependable Call Center with proficient phone support as well as the technical depth to escalate complex problems to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or revamping your current organization, selecting or modifying Call Center software to address the special needs of your business, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center group to handle unusually busy scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your customers in Baltimore Maryland instant communication with an efficient technical support group with substantial experience offering telephone-based help and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company success, and Progent's goal is to solve rather than just annotate technical problems.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced consulting expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and MS Office Excel. To read more information about Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can support the creative elements of Mac systems by offering phone-based consulting services and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Baltimore Maryland remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your IT maintenance is proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can avoid stressful and expensive network breakdowns. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems that incorporate multiple OS platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services