Immediate Online Technical Support for Baltimore UNIX or Linux NetworksFor small companies in Baltimore or anywhere in Maryland, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.

Progent's remote technical support services offer excellent leverage due to the fact that they have the practical experience and the advanced tools to solve most information system issues quickly. This lowers direct expenses because service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization saves even more in indirect expenses by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's billing model for online support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where quick solutions manage to turn into major bills. Progent's penchant for solving problems efficiently translates into your business spending less money.

Progent's Online Support Tools
Through years of experience, Progent has developed a set of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online engineering help and repair for small and midsize business information networks. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to connect to your environment without violating corporate security.

Progent's advanced service database system keeps extensive records for the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of services rendered to every client by any consultant. This archive of issues and responses is organized as a quickly exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote consulting experts are able to find optimal solutions promptly.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Baltimore or anywhere in Maryland or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's remote consulting professionals offer advanced credentials in an extensive set of disciplines. This wide range of IT skills permits Progent's consultants to address practically any crisis likely to take place in a small business information system. Credentials held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To help companies with multi-OS environments, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Phone-based support services provided by Progent to small businesses in Baltimore and anywhere in the state of Maryland include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of information technology including network infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Engineers for Baltimore, MarylandThe Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and certifies a consultant's networking skills at the master level. Cisco qualified CCIEs can resolve even the most intractable issues occurring in network design, deployment, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating software patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise allows them to resolve the most intractable problems rapidly. In typical cases, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide fast phone contact with a CCIE so your company can get immediate help for severe network infrastructure issues that are hurting worker productivity but are outside the experience of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of the latest on-line support technology to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Expertise for Baltimore, MarylandProgent's Microsoft-certified remote support engineers can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also offers a full range of online desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Premier Network Security Specialists for Baltimore, MarylandProgent's qualified CISM and CISSP network security consultants offer a variety of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly after a damaging breach. Security services offered by Progent cover thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; setting up firewalls; building safe techniques for remote and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support services to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for small organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are intended for small organizations who lack the money or time to create an in-house Help Desk Call Center but who need quick access to an efficient Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless addition to your current Help Desk resources. Progent's Virtual Call Center can act as an escalation option for complex network issues, or be ready in overflow instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your established one, identifying or customizing Help Desk Call Center software to meet the unique demands of your company, or providing occasional phone support staff to work with your existing Help Desk Call Center group during unusually busy scenarios like software transitions, major updates, or installing new applications.

    Progent's Call Center staff of experienced information technology professionals offers your customers in Baltimore or anywhere in the state of Maryland immediate assistance from an efficient network service group with years of background providing phone help and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to company performance, and Progent's goal is to solve instead of merely record technical issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based professional consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft applications such as CRM, Office Project, MS Word, and Microsoft Excel. To find out more on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac experts can promote the artistic elements of Apple Mac systems by providing remote help support and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio/video or establishing an audio/video post production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Baltimore, or anywhere in the state of Maryland, online network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your IT support is proactive and automated. By uncovering emerging issues before they cause network outages, proactive monitoring can head off disruptive and expensive network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support multiple platforms.

How Your Baltimore Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.

Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Street Address Contact Information
Alexandria 2800 Eisenhower Ave
Suite 220
Alexandria, Virginia 22314
Sales Phone: 571-302-7958

Link: Alexandria, VA Network Support Services
Reston One Freedom Square
11951 Freedom Drive
13th Floor
Reston, Virginia 20190
Sales Phone: 571-392-5565

Link: Reston, VA Network Support Services
Baltimore 300 E. Lombard St
Suite 840
Baltimore, Maryland 21202
Sales Phone: 571-392-5565

Link: Baltimore, MD Network Support Services
Rockville 9841 Washingtonian Blvd
Suite 200
Gaithersburg, Maryland 20878
Sales Phone: 240-454-0044

Link: Rockville, MD Network Support Services
Washington, DC Metro Center
1629 K St NW
Suite 300
Washington, District of Columbia 20006
Sales Phone: 202-851-2383

Link: Washington DC Network Consulting Services

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System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of network monitoring and management tools and is designed to provide a centralized mechanism for configuring and managing virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can help organizations of all sizes with all facets of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate smoothly from older releases of VMM, design processes for building and installing VMs and VM hosts, design high-availability compute and storage clusters, integrate your private cloud resources with public clouds, set up virtual switches, develop and debug PowerShell scripts, and help you assess the potential business benefits of new capabilities like Storage Replica and Shielded VMs. Progent's certified virtualization professionals can provide advanced Hyper-V consulting and VMware vSphere expertise.

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Microsoft Operations Manager Integration Services
Remote Monitoring and Reporting Consultants

Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, optimizing and fixing SCOM environments and offer organizations of all sizes advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or onsite troubleshooting to help you to fix serious issues detected by System Center 2012 Operations Manager.

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Enterprise Project Management Engineers
IT Development Project Consulting

For enterprise project management assistance, Progent offers the services of senior information technology experts with decades of experience in technology management, application development, and business process engineering for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer project management skills to help enterprise customers adhere to best practices to make sure development or deployment projects are completed on time and on budget.

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ISSAP Certified Technology Consulting
ISSAP Certified Security Architecture Consultant Services

Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through rigorous examination and extensive experience with information security design. ISSAP consultants possess in-depth understanding of access control mechanisms and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-premier security specialists can assist your company with all aspects of secure network architecture.

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Windows Server 2012 Data Deduplication Specialist
Microsoft Certified Windows Server 2012 Multitenancy Support and Help

Progent's certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration plans, tune your network for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT support team, create an enterprise-wide security plan, automate IT management, assist with application development, and build and validate a DR/BC plan.

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VPN IT Consultants
VPN Remote Support

Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size business integrate and support Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the versatility to expand with your growing business requirements. Progentís Cisco-Premier network consultants support Ciscoís complete line of hardware and software aimed at eliminating data theft, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can help you integrate Cisco technology to get secure access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central client access control framework for user certification, authorization, and accounting from an easy-to-use Web interface.

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MOM 2000 Case Study
Case Studies for MOM

Before Progentís Microsoft Operations Manager solution, system problems were approached reactively, after users were impacted by them. With the benefit of proactive, automated alerts and trend analyses created by MOM, Progent is now able to address system problems before they grow to be critical enough to impact network availability. Because of MOM, Progent can resolve incipient problems before customers are aware that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and MOM 2000 to provide small company networks enterprise-class service continuity, security and productivity.

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Endpoint Monitoring and Reporting Remote Troubleshooting
Specialists for Server and Desktop Monitoring and Reporting

ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital devices that drive your network environment. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity.

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Microsoft Help Desk Remote Technical Support
Call Center Professionals

Progent's Virtual Help Desk support services are a seamless extension of your in-house IT service staff. This can include high-end call center services such as a dedicated telephone number with customer-specific greeting. Progent can also send calls directly to staff members who are specially set up and trained to handle your needs. In addition, Progent's Help Desk professionals can manage trouble tickets with any client trouble ticket software for transparent integration with your in-house network services group. Advantages of Progent's Virtual Computer Support Helpdesk services include high-end Microsoft and Cisco Helpdesk expertise the minute you call, seamless expansion of your internal resources, front-line help for critical client issues, and per-minute billing.

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Web Development Companies
XTML Engineer

If you want to revamp your corporate web site, build internal webs for applications such as human resources or employee training, design a powerful web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can supply skilled and experienced web developers. Progent's consultants can also help you design and manage a safe, fault-tolerant server and communications infrastructure, including remote and wireless access, to run your web tools.

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Consultant for Configuration Manager 2007
SCCM 2007 Device Management Network Consultants

Progent's Microsoft-certified consultants can assist you to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security and compliance, and increase worker output by making sure that operating systems and applications stay up to date, managing product licenses, and monitoring resource usage patterns so you can make smart buying choices. Once your organization is set to upgrade your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and implement an efficient move to SCCM 2012.

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VMware Cross vCenter NSX Consult
VMware NSX Virtual Networking Engineers

VMware's NSX network virtualization platform enables you to build entire networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly recover the complete logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help your organization to design, deploy, test and manage a DR system powered by VMware SRM and VMware NSX.

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Microsoft SMS Server Network Engineer
Consulting Services for Systems Management Server

Progentís Microsoft consultants offer small and medium size businesses enterprise-grade consulting support for SMS Server and Configuration Manager 2007, Microsoft's standard tools for change and configuration automation. System Center Configuration Manager is the new name for the update management solution formerly known as SMS Server. Configuration Manager offers a range of new features to Microsoft Systems Management Server including comprehensive automation, integrated Windows Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progentís certified engineers can help you use SMS or Configuration Manager economically for automated operating system and application software deployment, security patch administration, application tracking, and software license reconciliation. Progent's engineers can also assist you to migrate efficiently from SMS Server 2003 to Configuration Manager 2007.

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UNIX Services
UNIX Engineers

Progent's Solaris family consulting services offer small businesses and developers support for administering and maintaining Solaris systems that operate with Microsoft-based networks. Progent can give your organization access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad array of expertise provides you with a convenient one-stop consulting firm to help you create and manage a secure and reliable mixed-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft interoperability by combining MS Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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Office Wireless Support
Integration for Wireless Link

Progentís wireless professionals can help small organizations plan, choose, test, install and support secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of security that equals or excels wireline connections. Progent offers experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can show you how to identify and deploy the wireless link technology that fit best with your business needs.

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Apple OSX Tiger Remote Technical Support
Computer Consultants for Apple OS X Tiger

Progent's experts offer Apple macOS and OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and Exchange Server help, network protection services, and custom training. Progent can assist businesses to upgrade to macOS from OS X or other earlier editions of Apple Mac OS X and Progent can provide expertise with Apple Mac applications. Progent's specialists in Apple technology can also help you with iPhone integration and iPad management, or moving to Apple's iCloud. For business environments built solely on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of planning, configuring and supporting a network infrastructure that is reliable, safe, fast and aligned with your organization's business goals.

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Technical Support Services for SCOM 2012 Fabric Monitoring
On-site Support for Datacenter Monitoring

Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs according to best practices for monitoring network fabric and Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to remediate critical issues detected by System Center 2012 Operations Manager.

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Catalyst MPLS Onsite Technical Support
Catalyst Switch IPv6 Support Outsourcing

With Cisco Catalyst switches for small and medium-sized businesses, Cisco allows organizations to realize the full advantages of bringing smart traffic control to their networks. Cisco's switching product line makes it possible to enable features that make your IT network sufficiently robust to handle real-time needs, expandable to support growth, safe enough to guard restricted data, and capable of prioritizing and controlling all traffic to streamline system operations. Progent's CCIE certified consultants can show you how to select and deploy Catalyst switches appropriate for your company. In addition, Progent's CISM certified security specialists can show you how to create a comprehensive security plan and configure Cisco switches so they powerfully support your security strategy. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.

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Meraki MR52 Access Point Remote Support Services
Meraki MR18 Access Point Configuration

Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to design, set up, manage and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco appliances for unified management.

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ransomware virus recovery Services

Progent's experienced ransomware recovery experts can assist your business to rebuild a network damaged by a ransomware virus like Ryuk, WannaCry, NotPetya, or Locky.

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Apple iCloud Professional
Apple iPad Technical Consultant

Progent's consultants can provide Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and Exchange Server help, security services, and custom training. Progent can help businesses to migrate to macOS from Mac OS X or other earlier versions of OS X and Progent can offer expertise with Apple Mac application software. Progent can also help you with iPhone support and Apple iPad management, or migrating to Apple's iCloud. For computer networks built solely on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of planning, configuring and supporting a network environment that is available, secure, fast and able to achieve your organization's business goals.

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Adaptive Security Device Manager On-site Technical Support
Firesight Online Technical Support

Progent's Cisco-certified CCIE network engineers can help your company to manage your existing PIX 500 or Cisco ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

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Small Medium Business Information Technology Installation Service

Progent offers IT support for medium size businesses who have 100 to 250 network clients. The mid-size business or office has traditionally been an underserved part of the market for network support expertise. The cost structures and service delivery models of major outside service organizations make them too expensive for the typical small company or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an information system whose complexity and capability are often similar to the information systems of much bigger companies. Progent's service delivery model, which takes full advantage of remote support, virtual office technology and proactive server monitoring, dramatically lowers the network maintenance expenses of a small-medium business while providing the small company with big-company support from certified, IT consultants with background in a broad array of small business technologies. If your mid-sized company or small business is looking for the quality of IT help needed by a mid-size office without paying big-company prices, you need Progent.

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Office Web App Outsourcing Services

Progent's certified Office and Office 365 experts can assist businesses of any size to integrate Microsoft Office desktop and Microsoft Office 365 applications such as Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a seamless solution that offers fast ROI and enables improved business outcomes. Progent can assist your company to integrate Office or Office 365 applications with each other and with additional key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and SQL Server running locally or hosted in the cloud. Progent can also assist you to fix compatibility problems between different versions of Microsoft Office and can provide live online instruction to individual users and teams.

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Microsoft Office SharePoint Server 2007 On-site Technical Support

Progentís Microsoft-certified consultants can provide small and midsize businesses IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, teams and data. SharePoint Portal Server provides a common spot for your workers or clients to access, organize, share and manipulate relevant data, files, and applications and to interact with one another. It allows quicker and more intelligent decisions, more efficient access across groups and more economical business practices. The primary goal of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge accessible inside and outside a business network. Windows SharePoint Services connect employees, customers, workgroups and projects with the information theyíve created in a way that makes data easy to locate, retrieve and re-use.

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Online Help for High-Availability Clustered Servers
Non-stop Clustered Servers Remote Consulting

Progent offers Windows 2003 Cluster Server expertise to help your organization deploy zero-downtime clustered servers that can deliver 100% operation. Windows cluster servers for high-availability networks include Microsoft Windows 2003 Cluster Server, SQL Cluster, and Microsoft Exchange Cluster Server. By helping you design high availability clustered server environments powered by Microsoft Windows Server 2003 Cluster, Progentís Certified Windows consultants ensure that your fault-tolerant server clusters are configured to optimize the strategic advantage of your IT system.

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Technical Support Services for Exchange 2007
Exchange 2007 Specialists

Progent's expert support team can show you how to design and implement an efficient in-place Exchange Server 2007 upgrade strategy that avoids productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-location migrations, Progent has the experience to finish your move quickly and economically. Progent's Exchange Server 2007 support, repair, and design offerings include assistance with the integration of third-party enhancements of Exchange Server 2007 and the creation of unified messaging solutions based on Exchange Server 2007.

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Microsoft Dynamics Outsourced Programming
Microsoft Certified Dynamics GP Customization Consult

Progent's seasoned solution designers and programmers can help your company to build customizations to Microsoft Dynamics GP/Great Plains that support the unique needs of your business without losing the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of software development technologies that can be utilized to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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Online Office PowerPoint Trainer
Online Office 365 Word Training Small Business IT Consulting

Progent provides live online training for popular desktop applications and operating systems including Microsoft Office Excel, Word, Publisher and Outlook plus Acrobat, Photoshop, Crystal Reports, and Windows 10. Online training provides the benefits of conventional physical classroom seminars, including instant communication between clients and trainers, but eliminates the costs of travel and the hassle of attempting to accommodate the availability of multiple workers. Available to individuals or classes of any size, Progent's live online instruction allows the instructor to conduct the class from a remote facility while the students can be dispersed throughout an office or all over the country. Virtual training utilizes proven teaching tools like broadcast white boards, electronic hand-raising, and shared applications. Sessions can be short and personalized to specialized subjects or extended in time and broader in coverage.

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Microsoft Access software programming Specialist
Specialist for Microsoft Access reports

Progent offers economical remote support for all editions of Microsoft Office Access including desktop and browser-based versions and can provide advanced help for application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers custom webinar classes for Office Access application programming and DBA services.

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Microsoft Windows Server 2012 R2 Clusters Technical Consultant

Progent's Microsoft-certified failover clustering experts can help companies of all sizes to assess the advantages of deploying Windows Server 2012 failover clustering to create a powerful high-availability/disaster recovery solution, help you to design and install a Windows Server 2012 system, deliver online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual ones, and help you to automate the administration of failover clusters.

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On-site Technical Support for Automated Server Inventory
ProSight Remote Server Monitoring Online Technical Support

ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital assets that power your IT network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity.

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Data Center Consultant Services
Colocation Network Engineer

Progentís colocation center IT services are intended for businesses with equipment housed at IDCs or data center collocation hosting sites and in need of timely in-person assistance at the collocation site plus remote support from Microsoft and Cisco Certified professionals. Progent provides a complete array of data center and data center and colo support services such as system architecture evaluation, Windows and Linux server installation and maintenance, tech support for server and telecommunications infrastructure, design and deployment of high availability systems, architecting and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage cluster systems.

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Microsoft Exchange Hosting Consultant Services
Microsoft Exchange Hosting Consultant

Progent's Microsoft Exchange Hosting and Management Services provide an enterprise-class data center with backed-up power and cooling systems, 24x7 staffed security and operations center, plus failover connections to Internet backbone service providers. Hosted Exchange servers are set up as virtualized machines for high availability, smooth expandability, and rapid recovery. Progent's services include integration with your business network, connectivity with handheld communication products, continual tracking of efficiency and security, spam and virus protection, patch and service pack control, Help Desk support, per-day data backup, and full email administration support.

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Microsoft Hyper-V 3.0 Server Virtualization Specialist
Online Technical Support for Windows Server 2012 R2 Hyper-V

Microsoft Windows Server 2012 R2 Hyper-V advances the power of virtualization in important areas including secure multitenancy, agile network infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your business to benefit from Hyper-V to deploy and maintain virtual servers to cut IT expenses and enhance productivity.

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Enterprise hybrid cloud integration Specialist
Consultant for Hybrid cloud integration

Progent offers advanced online consulting support to help organizations integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine on-premises resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

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UNIX with Windows Remote Support
UNIX, Windows Services

If your company operates a UNIX, Linux, or Solaris environment or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your whole enterprise in a wide range of security topics including security administration practices, security design and strategies, connection control systems and methodology, software development security, business processes security, physical security, telecommunications, infrastructure and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and worldwide standards of knowledge that information security managers are expected to possess. These accreditations offer IT management the assurance that those who have earned their CISM, CISSP or ISSAP certification have the experience and knowledge to deliver effective security support and engineering services.

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Windows Server 2003 Technology Professional
Windows 2003 Server Remote Technical Support

The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 10 years of support in Microsoft technology, assures you success in selecting the edition and set up of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with designing, deploying, administering and troubleshooting powerful IT solutions based on Windows Server, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.

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Macintosh OSX IT Consultant

Progent's consultants offer Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and custom training. Progent can assist clients to upgrade to macOS from OS X or other earlier versions of OS X and Progent can offer help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and Apple iPad management, or migrating to Apple's iCloud services. For business environments built solely on macOS or OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of designing, configuring and maintaining a network infrastructure that is available, secure, fast and aligned with your organization's objectives.

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Email Guard Data Loss Prevention Consulting Services

Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.

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Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the front lines of network service, executing a wide range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world IT problems efficiently.

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Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, enhancing and fixing System Center Operations Manager solutions and offer companies of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to monitor your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or onsite technical support to help you to fix critical issues detected by System Center 2012 Operations Manager.

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Progent's Microsoft consultants can provide advanced expertise in deploying, managing and troubleshooting all versions of Microsoft Project Server and can deliver a wide range of affordable remote consulting services based on proven best practices to assist businesses of all sizes to receive all the benefits of this leading project management solution. Support services offered by Progent include system design, installation and migration, strategies for secure collaboration among local and offsite users, network infrastructure optimization, and customized online training.

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Progent's consultants offer remote and onsite expertise for organizations of all sizes to assess the benefits of migrating to Microsoft Skype for Business from any version of Lync Server or Office Communications Server. Progent can assist your business to plan a local, cloud or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; configure HA mechanisms; connect Skype for Business with your PSTN gateway; and interface with other communication systems such as Cisco UC. Progent's certified data security consultants can help you design and verify a security environment for your Skype for Business deployment that is compliant with government and industry requirements.

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Progent's certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test environments and migration plans, tune your network infrastructure for local, multi-location, cloud-based, and partial-cloud environments, educate your IT management team, develop a corporate-wide security plan, automate network management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.

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Microsoft Forefront TMG 2010 builds on the powerful security technologies of Microsoft ISA Server 2006 and offers a easily managed web gateway that delivers a one-server platform for an array of security functions including an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting features, permits customized reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to cut costs and improve recoverability. Progent's Microsoft engineers can help your company to plan and carry out test and production implementations; interface Microsoft Forefront TMG 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also help your organization to upgrade economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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Progent's certified ISA Server consultants have long experience configuring Microsoft ISA Server-based security solutions for IT networks with multiple sites, mobile users, and line-of-business web applications. Progent's ISA Firewall consultants can help your company in planning and deploying a configuration of ISA Server 2000 or ISA Server 2004 that supports your network protection needs without adversely restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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Progent's experts offer macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and email help, network protection services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier versions of Apple OS X and Progent can offer help with macOS and Mac OS X application software. Progent can also help you with Apple iPhone integration and iPad management, or migrating to iCloud services. For business environments built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of designing, integrating and supporting a network environment that is reliable, secure, fast and able to achieve your company's business goals.

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Progentís National Support Center offers national remote troubleshooting for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified service experts provide telephone help and remote secure network connection to troubleshoot and repair technical problems rapidly and economically. The breadth of technical experience represented by Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult problems to competent specialists as required.

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Progent's Cisco CCIE-certified SIP integration consultants can assist organizations of any size to design, integrate, manage, troubleshoot and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-connected IP PSTN trunks and offer affordable remote or on-premises expertise to assist you to migrate efficiently to an advanced unified communications ecosystem that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync Server for access to a SIP PSTN trunk.

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MS Office Communications Server provides Instant Messaging and presence as part of a scalable, world-class package offering advanced protection, seamless integration with other Microsoft products, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers lower costs and elevated operational efficiencies, increased individual productivity, and better IP protection. MS Communications Server 2007 has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications consultants offer remote and onsite configuration support and troubleshooting services for your Office Communications Server deployment and can assist your organization to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to plan and carry out an efficient upgrade that will add significant strategic value to your IT system

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Nagios and MRTG are useful, Open Source monitoring utilities that operate on Linux and can be used to monitor UNIX/Linux environments, Windows networks, or mixed-platform situations where Linux and Windows run side by side. The Nagios monitor allows system managers to track system services including SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you track the bandwidth through SNMP network devices such as processors, routers, and switches. Progent's system integration engineers can assist you to utilize both these programs to streamline and repair your network.

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Progent can provide expert remote support services to help businesses integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services such as Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

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Stealth intrusion checking is a key component of any overall network security strategy. Progentís security experts can run thorough intrusion checks without the awareness of your organization's in-house network support staff. Unannounced penetration checking shows whether existing security defense systems such as intrusion detection warnings and event history analysis are properly configured and actively monitored.

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Progent can help your business to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's latest Wi-Fi controller technology.

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Lync Server 2013, rebranded Skype for Business, allows organizations of any size to build a manageable and secure communications environment that permits the modern Bring-Your-Own-Device computing model with IM, real-time presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony across a broad assortment of desktop and handheld endpoints. Progent's certified Lync 2013 consultants and system integrators can assist you to evaluate the advantages of Lync 2013, design an on-premises, cloud-resident (via Lync Online) or hybrid model appropriate for your current and long-term goals, deploy Lync Server 2013 so as to speed up your ROI, and deliver live online and on-premises training to your IT team and users. Progent has expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.

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Progent can help you in any and all facets of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard XTM and Firebox series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and manage a WatchGuard Firewall/VPN security appliance that aligns with your network security plan and meets your IT budget. Progent can also assist you to integrate WatchGuard Firewall/VPN and WatchGuard SSL VPN devices with security technology from other suppliers and offer a one-stop source for network help, training, and security expertise.

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Progent's Juniper-certified network consultants can assist you to plan and implement Juniper Firewall/VPN technology, enhance and support your network infrastructure, and upgrade efficiently from outdated products to the latest versions. Progent's Junos OS engineers can also provide expertise with Juniper's flagship network operating system to enable you to streamline the administration and improve the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations manage environments that incorporate a combination of Juniper's OS platforms.

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Progent's Cisco Meraki wireless AP consultants provide online and onsite support to assist organizations of all sizes to design, deploy, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to set up and support Meraki-based wireless networks for environments that can range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology including switches, ASR routers and firewalls to build a cohesive network infrastructure that delivers identical access, performance, security, manageability and uptime for wired and Wi-Fi clients regardless of their location or computing device.

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Microsoft Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Exchange 2010 and delivers powerful new features plus a revamped structure. These enhancements affect vital IT areas such as manageability, high availability (HA), security and compliance, operational costs, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can help you evaluate the potential advantages of upgrading to Exchange 2013, create a cost-effective test and deployment plan, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable remote support and management services for Microsoft Exchange 2013.

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Progent is seeking to find fulltime, solutions-oriented Microsoft accredited engineers with Microsoft Certified Systems Engineer certification; Cisco certified network consultants who have Cisco CCNP or CCIE credentials; security professionals with CISSP or CISM or comparable security certification; and high-end network architecture experts with experience in mobile solutions, wireless connectivity, high availability, workplace recovery, information preservation, and VMware. Progent also seeks employees who can work on Progent's staff of helpdesk service specialists and off-site troubleshooting professionals. Also, Progent is looking for experienced managers who can operate productively in Progent's fast-paced, virtual office culture.

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Microsoft Dynamics GP/Great Plains accounting offers analysis and reporting features that allow you to monitor all operations, revenues and spending, and sales trends with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP/Great Plains reporting support services can enable you to design reports that allow you to understand your business more completely, turning uncooked data into useful management information. Progent is able to improve your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to deliver custom line-of-business application development and web commerce applications that integrate transparently with Dynamics GP.

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Progent can show you how to plan, deploy, manage, monitor, and troubleshoot a viable Wi-Fi network architecture, recommend appropriate components, and configure wireless access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also show you how to put together a thorough 802.11x system security strategy that is well integrated with the security plan for your overall business network.

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Progent is a leading innovator in cost-effectively providing world-class network help to small businesses. Progent's success in addressing the IT support needs of the chronically underserviced small business market is the combined outcome of major technical and operational breakthroughs that have eliminated much of the conventional costs out of administering network support, added unprecedented technical expertise into the IT service system, and dramatically streamlined the repair cycle.

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Progent's webinar training classes offer small companies the affordability, ease, and versatility of web-based learning and the proven pedagogic techniques of experienced instructors who utilize the latest collaboration software to emulate live, interactive classes. Progent can provide remote education for key desktop software including components of Microsoft Office suite such as Microsoft Excel, Word, Publisher, and Project: Dynamics business accounting and management reporting software such as Microsoft Dynamics GP; plus other leading desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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Mid-sized businesses can derive all the benefits of Microsoft System Center Operations Manager 2007 and have quick access to Progentís Microsoft and Cisco Premier Certified network support experts. With Progent's affordably priced IT service programs, mid-size organizations can choose a simple co-sourcing service program built around System Center Operations Manager 2007 with network monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and online troubleshooting. For businesses with line-of-business environments who need non-stop networking, Progent offers a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager 2007 to provide medium-size company information systems world-class reliability, protection and performance.

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Progent offers the expertise of a veteran consultant with extensive experience configuring, managing, and enhancing telepresence platforms from leading suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house IT support group, your Internet Service Provider, and your telepresence platform vendor to assist your company increase the strategic value of your telepresence solution.

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Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, at the forefront of IT support, executing a broad variety of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of individual best practices that are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only world-class IT help, but also a support engineer with proven methods for using computer knowledge to repair actual IT problems efficiently.

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Progent has put together two ultra-affordable service packages intended to allow small companies to get an impartial network security evaluation from a certified security consultant. With Progent's External Network Security Inventory Scan, a security engineer administers a comprehensive test of your network from beyond your firewall to determine possible weaknesses in the security posture you present to the public. With Progent's Internal Security Inventory Scan, a certified security professional runs a network scan from a secure machine inside your firewall to evaluate vulnerabilities to internal assaults. The two security inventory services are configured and executed from a secured remote site.