571-392-5565
400 East Pratt Street
Baltimore, MD 21202
For small and midsize companies in Baltimore or anywhere in the state of Maryland, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online support engineers represent exceptional value due to the fact that they have the real-world experience and the advanced tools to resolve most network problems rapidly. Efficient support reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for online support is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to many remote service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor solutions somehow turn into large bills. Progent's skill at dealing with problems efficiently translates into your business saving money.
Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies that permit the maximum degree of efficiency for remote technical support and repair for small business IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's online support team to connect to your company's network without breaching corporate security.
Progent's sophisticated customer support reporting application stores thorough records for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of assistance provided to each Progent client by every engineer. This archive of anomalies and fixes is stored as a quickly exploitable proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find optimal solutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Baltimore or anywhere in Maryland or to learn additional information about Progent's phone support programs, call Progent at
Phone-based Technical Services Available from Progent
Progent's phone-based support professionals have credentials in an extensive set of products and technologies. This wide range of IT skills enables Progent's engineers to resolve virtually any problem that may take place in a small business network. Certificates held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with multi-OS networks, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services available from Progent to small businesses in Baltimore and anywhere in the state of Maryland include:
Progent's UNIX/Linux support engineers can offer emergency online help for analyzing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Progent in addition offers a broad range of online PC desktop services such as Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can support you in building an efficient new Help Desk or improving your established organization, selecting or enhancing Help Desk application software to handle the unique needs of your company, or adding temporary online personnel to supplement your existing Help Desk team to handle demanding situations such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Baltimore or anywhere in the state of Maryland immediate communication with an efficient network service group with years of background offering telephone-based support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a major contributor to company efficiency, and Progent's intent is to fix and not simply annotate technical problems.
Progent's Apple Mac experts can promote the artistic aspect of Mac systems by delivering phone-based consulting services and training in imaging, sound, and video. Progent's consultants offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio or video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Baltimore, or anywhere in the state of Maryland, online network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, proactive monitoring can avoid stressful and costly network crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate a combination of platforms.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Street Address | Contact Information |
Alexandria | 2800 Eisenhower Ave Suite 220 Alexandria, Virginia 22314 |
Sales Phone: 571-302-7958 Link: Alexandria, VA Network Support Services |
Reston | One Freedom Square 11951 Freedom Drive 13th Floor Reston, Virginia 20190 |
Sales Phone: 571-392-5565 Link: Reston, VA Network Support Services |
Baltimore | 300 E. Lombard St Suite 840 Baltimore, Maryland 21202 |
Sales Phone: 571-392-5565 Link: Baltimore, MD Network Support Services |
Rockville | 9841 Washingtonian Blvd Suite 200 Gaithersburg, Maryland 20878 |
Sales Phone: 240-454-0044 Link: Rockville, MD Network Support Services |
Washington, DC | Metro Center 1629 K St NW Suite 300 Washington, District of Columbia 20006 |
Sales Phone: 202-851-2383 Link: Washington DC Network Consulting Services |