For small and midsize companies in Baltimore Maryland, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most network issues rapidly. This lowers direct expenses because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote help is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to many remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where quick fixes somehow end up as substantial tabs. Progent's skill at disposing of technical issues quickly results in your company saving cash.
Progent's Remote Service Tools
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes which promote the highest degree of efficiency for remote help and repair for small company computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to access your network without violating corporate security.
Progent's sophisticated customer support reporting application stores thorough records describing the service that Progent's customers have received. Progent's team engineers have the benefit of the details of services provided to each customer by any engineer. This archive of trouble tickets and repairs is organized as a readily exploitable internal knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to additional vast technical support databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Baltimore Maryland or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online consulting professionals offer advanced credentials in an extensive array of products and technologies. This broad range of capability permits Progent's engineers to resolve almost any emergency likely to crop up in a small business network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To help customers with multi-platform networks, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to companies in Baltimore include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad range of computer technology such as system architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified administration, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency online help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and indicates a person's technical skills at the master level. CCIEs know how to deal with even the most intractable problems surrounding network infrastructure planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience allows them to solve the most intractable problems rapidly. In many instances, less seasoned service providers can struggle for hours or even days with identical problems that a CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers quick phone contact with a Cisco CCIE so your company can get immediate help for serious network infrastructure problems that are crippling worker efficiency but are beyond the experience of your regular network service providers. Progent's Cisco CCIE engineers can interface to your network via state-of-the-art on-line troubleshooting tools in order to provide quick, secure, and economical analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's popular family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-expert online service professionals can deliver computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of online desktop consulting and support services including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and ISSAP security engineers can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or help you to recover rapidly after a serious breach. Security services offered by Progent cover in depth network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies frequently request. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Baltimore Maryland Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are designed for small companies who don't have the budget to create an in-house Help Desk but who need fast communication with an efficient Help Desk with proficient telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or improving your established organization, selecting or enhancing Help Desk Call Center application software to handle the special demands of your company, or providing temporary phone support personnel to supplement your internal Help Desk Call Center resources to deal with demanding situations such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of seasoned network consultants offers your computer users in Baltimore Maryland quick contact with a dependable network service group with substantial experience providing phone consulting and remote troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a major enabler of business performance, and Progent's intent is to solve rather than merely annotate network problems.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based and in-depth consulting expertise and education in key business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Project, MS Word, and Office Excel. To read more concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac professionals can support the artistic components of Macintosh systems by offering phone-based consulting support and training in graphics, audio, and video. Progent's consultants offer assistance in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Baltimore Maryland remote network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your computer support is proactive rather than reactive. By detecting possible trouble spots before they grow into full-scale emergencies, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks based on a variety of OS platforms.
To get in touch with Progent about emergency online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services