For small and midsize businesses in Baltimore Maryland, Progent provides support for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's remote support services represent exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system issues rapidly. This reduces direct costs since service calls take up a smaller number of chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor fixes manage to turn into major invoices. Progent's skill at dealing with problems quickly translates into your business conserving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the maximum degree of effectiveness for remote engineering help and repair for small business computer systems. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to interface to your system without breaching system security.
Progent's sophisticated service database system stores comprehensive documentation for all service that Progent's customers have received. Progent's team consultants have the benefit of the history of services provided to every client by every engineer. This database of issues and responses is structured as a quickly retrievable internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available additional vast support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at optimal solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Baltimore Maryland or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's phone-based network support experts offer certified skills in a comprehensive set of technologies. This breadth of technical skills enables Progent's consultants to tackle practically any problem that may crop up in a small company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to companies with mixed-platform networks, Progent also provides the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support Offered by Progent to clients in Baltimore include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of information technology such as network architecture, email solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's team-based approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent online help for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network professionals, and validates a person's networking knowledge at the expert level. Cisco qualified CCIEs can deal with the most intractable problems occurring in network design, deployment, administration, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating program patches. CCIEs offer excellent cost-effectiveness because their deep expertise enables them to find solutions for even the most difficult problems quickly. In common cases, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone access to a CCIE so you can get urgent support for complex network infrastructure issues that are lowering business productivity but are beyond the experience of your ordinary network support resources. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using the latest on-line support tools to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs offer consulting for all of Cisco's market leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN solutions.
Certified Windows Expertise
Progent's Microsoft-certified online service engineers offer computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop consulting and support services including Windows 7 integration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP network security consultants can provide a variety of system protection services that can improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly after a serious breach. Security support services offered by Progent include: comprehensive security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; designing safe architectures for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small companies frequently request. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Baltimore Maryland Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are a convenient solution for small businesses who lack the money or time to create an internal Help Desk but who need fast communication with an effective Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center application software to address the special needs of your corporation, or adding temporary phone support staff to work with your existing Help Desk team to deal with unusually busy situations such as software transitions, mass upgrades, or installing new applications.
Progent's Call Center staff of veteran information technology consultants provides your customers in Baltimore Maryland quick contact with a dependable network service group with years of experience delivering telephone-based help and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a significant enabler of company efficiency, and Progent's goal is to solve and not just annotate technical problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply online professional engineering support and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and MS Excel. To learn additional information on Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can support the creative facets of Apple Mac systems by delivering phone-based consulting services and education in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio/video or building an audio/video production lab.
Online Network Monitoring Services
Progent offers companies in Baltimore Maryland remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your computer maintenance is proactive and automated. By anticipating possible trouble spots before they cause crashes, system monitoring can head off inconvenient and expensive information system failures. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that support a variety of OS platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services