For small and midsize companies located in Baltimore Maryland, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve most information system issues quickly. Efficient support reduces direct expenses since solutions take up fewer billable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system outages and related costs due to business disruption, upset clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. Unlike many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing prevent situations where quick repairs manage to end up as large tabs. Progent's penchant for dealing with problems efficiently results in your business conserving cash.
Progent's Online Service Tools
Over time, Progent has developed an arsenal of optimized technologies and proven processes that permit the highest degree of effectiveness for remote technical support and troubleshooting for small business information networks. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to communicate with your company's environment remotely without breaching corporate security.
Progent's advanced service database application includes detailed histories describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of all help rendered to every client by any consultant. This history of issues and resolutions is organized as a quickly accessible proprietary database that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting experts are able to come up with the most efficient solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Baltimore Maryland or to learn additional information about Progent's online support programs, contact Progent at
Phone-based Network Support Services Offered Progent
Progent's phone-based network support experts offer credentials in an extensive set of products and technologies. This breadth of IT skills permits Progent's consultants to manage practically any problem that may occur in a small business network. Credentials earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.
To support customers with mixed-operating system networks, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based services available from Progent to clients in Baltimore include:
Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
Progent in addition offers a full array of online desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or revamping your current organization, evaluating or customizing Call Center software products to meet the special requirements of your company, or adding occasional phone support personnel to work with your in-house Help Desk Call Center team to deal with unusually busy situations like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk team of veteran network consultants offers your customers in Baltimore Maryland immediate access to an effective support resource with extensive background providing telephone-based support and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a solid driver of business productivity, and Progent's intent is to fix and not merely document IT issues.
Progent's Mac experts can promote the artistic elements of Macintosh systems by offering phone-based help services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio or video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent offers businesses in Baltimore Maryland remote network and server monitoring support based on MS Operations Manager network monitoring, enhanced by Progent to suit your environment so that your computer maintenance is proactive and automated. By uncovering possible problems before they cause downtime, system monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a combination of OS platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
|Alexandria||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
|(517) 302-7958||Alexandria Network Support Services|
|Baltimore||300 E. Lombard St, Suite 840
Baltimore, MD 21202
|(667) 771-9100||Baltimore Network Support Services|
|Reston||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
|(571) 392-5565||Reston Network Support Services|
|Rockville||1 Research Court, Suite 450
Rockville, MD 20850
|(240) 454-0044||Rockville Network Support Services|
|Washington||1629 K St NW, Suite 300
Washington, DC 20006
|(202) 851-2383||Washington Network Support Services|