For small companies in Baltimore Maryland, Progent provides help for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network problems rapidly. Efficient support reduces immediate expenses since service calls take up fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the services that you receive. In contrast to typical remote support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from situations where speedy. minor repairs manage to end up as big bills. Progent's skill at handling problems efficiently translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed a collection of customized tools and field-tested processes that allow the highest degree of effectiveness for remote technical support and repair for small and midsize company IT systems. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's remote service group to communicate with your company's computer system without violating system security.
Progent's powerful service database application keeps thorough histories for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the history of services delivered to every Progent customer by every engineer. This history of issues and repairs is organized as a readily searchable proprietary database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can come up with optimal solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Baltimore Maryland or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's online support professionals possess certified skills in a comprehensive array of technologies. This broad range of IT skills enables Progent's consultants to address practically any emergency likely to crop up in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To support businesses with mixed-OS environments, Progent also offers the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based technical support services available from Progent to small businesses in Baltimore include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of information technology including network architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from legacy applications to current Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and indicates a person's network technology knowledge at the master level. Cisco qualified CCIEs can deal with the most complex problems occurring in network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of experience permits them to resolve the most intractable problems quickly. In common instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get timely help for complex network infrastructure problems that are hurting business productivity but are beyond the experience of your ordinary computer support resources. Progent's Cisco CCIE support experts can interface to your computer system using the latest on-line troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular selection of networking products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals offer computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a range of security solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to recuperate quickly after a serious penetration. Security consulting services available from Progent include: in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine local resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses frequently request. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Baltimore Maryland Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are intended for smaller organizations who lack the money or time to support an internal Help Desk but who want fast communication with a dependable Call Center with proficient phone assistance plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or revamping your existing one, identifying or modifying Help Desk software to address the unique requirements of your business, or providing occasional phone support personnel to supplement your in-house Call Center resources to handle high-demand scenarios such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network experts gives your customers in Baltimore Maryland rapid contact with a reliable technical support group with substantial background delivering phone help and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center recognition as a crucial contributor to company efficiency, and Progent's aim is to fix rather than simply record technical problems.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team provides online advanced engineering expertise and training in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Office Excel. For additional information about Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the imaginative aspect of Macintosh environments by providing phone-based help services and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Baltimore Maryland online computer system monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive and automated. By uncovering possible issues before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services