UNIX, Linux, Solaris, and Apple Mac OS X Remote Technical Support for

For small and midsize companies in Baltimore Maryland, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP-accredited security consultants to help with advanced security architecture and business continuity preparedness.

Progent's online support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls accumulate a smaller number of billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding network outages and associated losses due to business disruption, upset customers and vendors, idle workers, and distracted management.

Progent's billing policy for online support is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical remote support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where quick solutions somehow turn into substantial bills. Progent's skill at solving technical issues quickly translates into your business saving cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies that allow the maximum degree of efficiency for online consulting and repair for small company information networks. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to communicate with your computer system without compromising system security.

Progent's advanced customer support reporting application stores thorough documentation for the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of support delivered to every client by any Progent consultant. This archive of anomalies and repairs is structured as a readily searchable internal knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft permit access to other massive technical support databases and allow priority access to manufacturers' in-house product engineers so Progent's online consulting experts can determine the best solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Baltimore Maryland or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's online network support experts possess credentials in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's engineers to resolve almost any problem that may occur in a small or midsize company network. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.

To help clients with multi-platform environments, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.

Phone-based support services available from Progent to companies in Baltimore include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology including system infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware products for server consolidation and easy management, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs know how to deal with the most difficult issues encountered in network planning, deployment, management, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating program patches. CCIEs represent an excellent value because their depth of expertise enables them to find solutions for even the most complex problems quickly. In common cases, less qualified engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Few service organizations make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get immediate support for severe network problems that are lowering worker efficiency but are outside the scope of your local computer support personnel. Progent's CCIE support experts can interface to your computer system via advanced on-line support technology to perform quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network solutions.

• Certified Windows Support
  Progent's Microsoft-premier remote support engineers can provide computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist you with a wide variety of technology support services including Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a full range of online PC desktop consulting and support services including Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Consultants
  Progent's certified CISM and CISSP security consultants offer a range of system protection services to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recuperate quickly after a damaging breach. Security support services offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online support to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.

• Help Desk Support
  Progent's Call Center service options for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are a convenient solution for small businesses who don't have the budget to support an internal Call Center but who want quick communication with an effective Help Desk with professional phone support as well as the technical depth to escalate complex tasks to advanced engineers.

  Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Call Center consulting services can support you in creating an effective new Call Center or improving your current organization, identifying or modifying Help Desk software products to meet the unique demands of your business, or providing occasional online staff to work with your existing Help Desk group to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out brand new applications.

  Progent's Help Desk Call Center staff of seasoned network consultants offers your workers in Baltimore Maryland rapid communication with a dependable network service group with substantial experience offering telephone-based support and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a crucial contributor to business performance, and Progent's goal is to fix instead of just annotate technical problems.

• Applications Services: Education, Custom Development, and Problem Solving
  Progent's Applications Consulting staff provides remote advanced consulting support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To find out more about Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Mac consultants can support the imaginative aspect of Apple Mac systems by offering phone-based help services and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio or video or establishing an audio/video post production lab.

  Remote Network Monitoring Support
  Progent can provide companies in Baltimore Maryland remote network and server monitoring support centered around MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your network maintenance is proactive and automated. By spotting emerging issues before they expand into crashes, automated monitoring can minimize stressful and expensive information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by multiple operating systems.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.