For small and midsize businesses in Baltimore Maryland, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of network issues quickly. This reduces immediate expenses because solutions require a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are charged just for the services that you actually get. Unlike many online support firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for solving technical issues quickly translates into your business conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of customized technologies and proven processes that allow the highest level of effectiveness for remote help and repair for small company information networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to connect to your company's computer system without compromising system security.
Progent's sophisticated customer support database application includes extensive records describing the support that Progent's clients have received. Progent's team service personnel have access to the details of services provided to every Progent client by any Progent consultant. This archive of problems and repairs is structured as an easily exploitable support knowledge base that allows Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from vendors' internal product engineers so Progent's online service specialists are able to arrive at the best solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Baltimore Maryland or to learn additional information about Progent's phone support programs, call Progent at
Phone-based Support Services Provided by Progent
Progent's remote support engineers offer advanced credentials in an extensive set of products and technologies. This breadth of IT skills allows Progent's engineers to resolve virtually any crisis likely to crop up in a small business information system. Certificates awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support businesses with mixed-operating system networks, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to clients in Baltimore include:
Progent's UNIX and Linux consultants can offer emergency online help for resolving anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:
Progent in addition can deliver a wide array of remote desktop support including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
Progent’s shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or improving your established one, evaluating or enhancing Call Center application software to address the unique demands of your company, or providing occasional online personnel to work with your in-house Help Desk group to handle high-demand situations like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk staff of veteran information technology professionals offers your workers in Baltimore Maryland fast contact with a large network service resource with years of experience delivering telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's aim is to solve instead of merely annotate technical issues.
Progent's Apple Mac consultants can promote the imaginative components of Mac systems by delivering phone-based help services and education in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Baltimore Maryland online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they expand into downtime, proactive monitoring can ward off stressful and costly information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a variety of OS platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Address | Phone | Link |
Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |