UNIX and Linux Phone-based Consulting for

For small and midsize companies located in Baltimore Maryland, Progent provides help for networks based on UNIX or Linux or for environments that include a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.

Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network problems rapidly. Efficient support lowers immediate expenses because solutions accumulate a smaller number of billable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits even more with indirect expenses by reducing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and de-focused executives.

Progent's pricing model for online help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for billing do away with scenarios where quick repairs somehow end up as substantial tabs. Progent's skill at solving problems efficiently translates into your business saving money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes which promote the maximum level of efficiency for online technical support and repair for small company IT systems. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the consultants of Progent's Technical Response Center to access your environment remotely without breaching system security.

Progent's proprietary technical support reporting system includes thorough documentation of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the records of services delivered to each client by any Progent consultant. This archive of issues and resolutions is stored as a conveniently retrievable support database that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to come up with the best resolutions in the least time.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Baltimore Maryland or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.

Remote Technical Support Services Offered Progent
Progent's online network support professionals have certified skills in an extensive array of disciplines. This broad scope of technical skills allows Progent's engineers to manage almost any crisis likely to occur in a small business network. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support businesses with mixed-platform networks, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Phone-based technical support services available from Progent to small businesses in Baltimore include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a broad array of information technology such as system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from older systems to current Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle even the most intractable issues occurring in network infrastructure design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying program updates. CCIEs represent an exceptional value since their deep expertise enables them to fix even the most complex problems quickly. In common instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few consulting organizations make Cisco CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get urgent help for serious network infrastructure problems that are hurting business efficiency but are outside the scope of your local IT support personnel. Progent's CCIE consultants can connect to your network using advanced on-line troubleshooting tools to provide quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.

• Authorized Windows Expertise
  Progent's Microsoft-premier remote support professionals offer computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad range of platform support services such as Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange Server 2019 integration, MS Exchange 2016 Server migration, Exchange 2013 integration, Exchange 2010 management, SharePoint Server 2016 migration consulting, SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a full array of remote desktop support such as Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's qualified CISM and CISSP security engineers can provide a range of security services to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recover rapidly following a damaging penetration. Security support services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting services to help companies of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• Call Center Services
  Progent's Call Center support programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are ideal for smaller organizations who don't have the money or time to create an internal Call Center but who want quick communication with an effective Call Center with professional phone assistance plus the technical depth to escalate complex problems to high-level engineers.

  Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk Call Center or improving your current one, selecting or enhancing Call Center application software to meet the special demands of your corporation, or adding occasional online staff to reinforce your existing Help Desk group to handle high-demand events such as software migrations, major upgrades, or installing new business software.

  Progent's Call Center staff of seasoned network professionals provides your customers in Baltimore Maryland instant communication with a reliable support resource with substantial background providing phone help and remote troubleshooting for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center perception as a solid enabler of company performance, and Progent's policy is to resolve rather than simply track technical problems.

• Business Applications Services: Training, Custom Development, and Integration
  Progent's Applications Experts Group can supply online and in-depth engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Excel. To read more on Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Mac professionals can nurture the artistic components of Macintosh computing by delivering remote consulting services and education in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio or video or putting together an audio/video production facility.

  Online Network Monitoring Support
  Progent offers businesses in Baltimore Maryland remote network monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent to accommodate your business so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they expand into full-scale emergencies, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a combination of operating systems.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.