UNIX and Linux Online Support for
Baltimore Enterprise Computer Network Environments
For small and midsize businesses in Baltimore Maryland, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of network issues quickly. This reduces immediate expenses because solutions require a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are charged just for the services that you actually get. Unlike many online support firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for solving technical issues quickly translates into your business conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of customized technologies and proven processes that allow the highest level of effectiveness for remote help and repair for small company information networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to connect to your company's computer system without compromising system security.
Progent's sophisticated customer support database application includes extensive records describing the support that Progent's clients have received. Progent's team service personnel have access to the details of services provided to every Progent client by any Progent consultant. This archive of problems and repairs is structured as an easily exploitable support knowledge base that allows Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from vendors' internal product engineers so Progent's online service specialists are able to arrive at the best solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Baltimore Maryland or to learn additional information about Progent's phone support programs, call Progent at
Phone-based Support Services Provided by Progent
Progent's remote support engineers offer advanced credentials in an extensive set of products and technologies. This breadth of IT skills allows Progent's engineers to resolve virtually any crisis likely to crop up in a small business information system. Certificates awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support businesses with mixed-operating system networks, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to clients in Baltimore include:
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of information technology including network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.Progent's UNIX and Linux consultants can offer emergency online help for resolving anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat
- SUSE Linux
- Debian-GNU
- Slackware
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Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs can handle even the most complex problems surrounding network infrastructure design, installation, maintenance, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying software updates. CCIEs offer excellent cost-effectiveness since their broad experience permits them to solve the most complex problems rapidly. In typical cases, less qualified engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting firms make CCIEs available to support small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get timely assistance for severe network infrastructure problems that are lowering business productivity but are outside the experience of your local network maintenance providers. Progent's Cisco-qualified CCIE consultants can interface to your computer system via advanced remote troubleshooting technology to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
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Certified Microsoft Windows Experts
Progent's Microsoft-premier online service engineers can provide computer troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop support including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
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CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM and CISSP security consultants can provide a range of security solutions that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help your business to recuperate quickly after a serious breach. Security support services offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email system from spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small businesses often request. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
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Help Desk Call Center Support
Progent's Call Center programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are well suited for smaller companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require fast communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex tasks to high-level consultants.Progent’s shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or improving your established one, evaluating or enhancing Call Center application software to address the unique demands of your company, or providing occasional online personnel to work with your in-house Help Desk group to handle high-demand situations like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk staff of veteran information technology professionals offers your workers in Baltimore Maryland fast contact with a large network service resource with years of experience delivering telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's aim is to solve instead of merely annotate technical issues.
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Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote professional engineering support and education in special business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To learn more information on Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.Progent's Apple Mac consultants can promote the imaginative components of Mac systems by delivering phone-based help services and education in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Baltimore Maryland online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they expand into downtime, proactive monitoring can ward off stressful and costly information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a variety of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, call
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
| City | Address | Phone | Link |
| Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
| Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
| Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
| Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
| Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |
An index of content::
Windows 2003 Consulting
Microsoft Windows 2003 Technical Consultant
The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 11 years of work in Microsoft integration, assures you success in selecting the version and configuration of Windows 2003 Server that aligns best with your business strategy. Progent can also help you with planning, installing, administering and troubleshooting sophisticated information technology solutions powered by Windows Server, and can assist your migration from Windows 2000 Server or Windows NT.
24x7 Citrix Desktop Studio Consultant
virtual application delivery Consultants
For Windows desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop solution that maximizes the strategic impact of your IT network; configure XenDesktop technology with your physical and virtual servers, end-user computers, and peripherals; migrate your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also train your network managers to adhere to industry leading practices to maintain your XenDesktop solution efficiently.
Problem Escalation Through Teamwork Install
Security Consulting Firm Microsoft Solutions Framework Project Methodology
Progent’s staff of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, in the trenches of IT support, performing a wide range of technical projects for an extensive mix of clients. Every Progent support professional shares a proven collection of individual best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for using technical knowledge to repair real-world IT problems efficiently.
CRISC Risk and Information Systems Control Consultancy
CRISC Certified Risk and Information Systems Control Specialist
Progent can provide the guidance of a CRISC-certified risk management consultant to help your company to plan and implement an enterprise risk management (ERM) strategy based on best practices promoted by CRISC and geared to match your company's risk tolerance, business goals, and IT budget.
ProSight DPS ECHO Backup and Recovery Services Engineers
ProSight DPS ECHO Backup and Recovery Services Support and Integration
ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data.
Professional High Availability Interoffice Connectivity
Automatic Fail-over Support and Help
Progent’s non-stop inter-site connectivity and fault tolerant system infrastructure engineers can help small organizations achieve zero-downtime Interoffice connectivity via fully redundant networks featuring transparent failover. Progent’s Cisco Certified Internetwork Experts can plan and deploy fault tolerant Inter-office connections based on non-stop EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connections and automatic fail-over offers economical 24x7 interoffice networking.
Meraki Access Point Security Consultant
Meraki Wi-Fi 6 Access Point Support and Integration
Progent's Meraki Wi-Fi AP experts offer remote and onsite support to assist organizations of all sizes to plan, deploy, maintain, upgrade or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist your business to configure and manage Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology including switches, ASR routers and ASA firewalls to build a seamless network infrastructure that provides the same access, performance, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their location or device.
ProSight Private Cloud Hosting Services Consult
ProSight Virtual Server Private Cloud Hosting Professionals
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's servers in an environment that delivers the maximum degree of dependability and scalability and is in addition easy to migrate to any data center. ProSight Virtual Hosting and management options are based on mature virtualization techniques that allow small and midsize businesses with multi- platform IT systems to economize significantly on the expense of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unmatched level of vendor independence.
24 Hour Dynamics GP Accounting Consulting
Dynamics GP Accounting Consultant
Progent’s Microsoft certified experts provide a range of consulting services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial package and corporate management solution based, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial products in the Dynamics GP/Great Plains line, offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Dynamics GP/Great Plains is easy to install and configure, and with its segmented design you can license only the capability you currently require, with the ability to expand users and increase capabilities in the future. Progent’s Dynamics GP/Great Plains Software consulting experts can show you how to deploy, configure and administer Dynamics GP 2010 as well as earlier editions of Dynamics GP/Great Plains.
Windows Server 2022 Live Migration Computer Consulting
Windows Server 2022 Kubernetes Containers Network Consultant
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-site installation of Windows Server 2022.
Exchange 2013 Collaboration Network Consultant
24x7x365 Exchange 2013 Voice Mail Consult
Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and introduces powerful new features plus a redesigned structure. These improvements affect vital IT areas including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, create an efficient test and deployment strategy, and train your IT staff to maintain your Exchange Server 2013 solution. Progent also offers affordable remote consulting and management services for Exchange 2013.
Microsoft Certified Specialists Windows Server Essentials and Office 365
Microsoft Windows Server Essentials Specialists
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level platform that allows small businesses to make the move from the traditional physical in-house datacenter to the modern hybrid networking model that combines on-premises and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can help you to assess the potential productivity and cost advantages of moving to Windows Server Essentials and implementing a hybrid on-premises/cloud-based design for your computing environment. Progent can provide full-service project management so you can design and execute an efficient move to Microsoft Windows Server 2012 R2 Essentials, Microsoft 365, and other Microsoft Cloud applications and services. Progent can also provide ongoing consulting help, troubleshooting, and customized training.
Amazon AWS Machine Image Developer Firms
Design Firm Amazon EC2 endpoint
Progent offers cost-effective remote support to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.
MFA and Single Sign-on (SSO) Network Consultant
Setup and Support Identity Verification
Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other personal devices.
24-Hour Microsoft 365 Hybrid Solutions Computer Consulting
Microsoft 365 Publisher Integration Engineer
Progent can assist you to understand the wealth of subscription plans offered with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you realize maximum business value. Progent supports multi-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and manage hybrid solutions that seamlessly combine on-premises and cloud resources.
24/7 Windows Server 2019 Windows Defender ATP Consulting
Engineer Windows Server 2019 Hybrid Solutions
Progent's certified Windows Server 2019 consultants can help your company to design and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.
Urgent Microsoft Expert SQL Server 2017 High Availability Professional
SQL Server 2017 Standard Specialists
Progent's Microsoft-certified SQL Server 2017 experts can help your business to assess the business benefits of migrating to SQL Server 2017 and can help you to plan and carry out a cost-effective migration of your databases and applications to any deployment architecture including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or onsite support ranging from as-needed architecture assessment or troubleshooting to comprehensive project management and co-management to make sure your SQL Server 2017 initiative is carried out on schedule and on budget.
Consultant Linux RedHat Remote
Linux RedHat Remote Technology Professional
Progent provides national urgent help and troubleshooting services for companies that operate environments based on versions of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows technology. Online network consulting offers optimum return for your information technology dollar by preserving user productivity and shortening the hours billed for network repair services. Sophisticated remote support tools and experienced technicians and engineers allow Progent to handle the majority of network issues without squandering time and expense by traveling to your site. In most of cases your IT issues can be remediated by telephone or through a mix of telephone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA certified security specialists to assist you with the most challenging system problems.
Dynamics GP SmartList Technology Professional
Microsoft Dynamics Power BI Integration Companies
Microsoft Dynamics GP/Great Plains accounting offers analytics and reporting capabilities that let you track all business processes, sales and expenses, and market patterns with integrated drill-down, query, and reporting functions. Progent's Dynamics GP/Great Plains reporting support services can help you create reports that let you analyze your business more completely, turning raw data into valuable business information. Progent can improve your reporting and analytics by offering Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to offer custom business software development and eCommerce solutions that work transparently with Microsoft Dynamics GP/Great Plains.
Technology Consulting Windows and Solaris
Solaris with Windows Consultancy
Progent can help your company to design and implement a smooth migration from a UNIX-based IT environment to a network based on Microsoft Windows and suited for running Microsoft's powerful office productivity software, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to guard your information and minimize business discontinuity by designing an effective transition plan that protects your current investments in UNIX software and infrastructure. UNIX-to-Windows migration support expertise available from Progent include analysis of current infrastructure, transition planning and testing, Microsoft Exchange migration expertise, data and application porting, and server and mass storage transition and consolidation.
Pennsylvania Expert
Cisco Expert Designers Minnesota
Progent’s Technical Response Center (TRC) provides nationwide extended hours remote support for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals provide after-hours phone help and remote direct computer access to isolate and resolve network problems rapidly and affordably. The scope of technical experience available from Progent's team of nationwide support professionals allows Progent to escalate even the toughest network issues to qualified specialists as needed. For urgent issues, the TRC tries to respond to your request for service within one hour.
ProSight Infrastructure Management Troubleshooting
Automatic Network Infrastructure Mapping Consultant Services
Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems.
Phone Support Support and Integration
Remote Network Support Consultant Services
For medium-size companies looking for network consulting services, Progent can deliver a variety of options such as local service, remote assistance, off-site Help Desk, round-the-clock support with remote system monitoring, temporary staffing, business relocation services, application programming, and expert consulting. For medium-size companies in California or other regions serviced by Progent's onsite consultants, Progent provides professional on-premises help for fixing technical problems quickly and affordably.
Monitoring and Reporting Information Technology Consulting
Remote Troubleshooting Application Monitoring
Even if your company has a small computer support staff and a limited IT budget, your information system can still have the same high availability and responsiveness that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified network consultants, the most recent system management software for proactive monitoring and alerts, and economical service packages such as a help desk call center to keep your mission-critical business applications and servers up and running.
Online Consulting Microsoft Exchange 2000 Upgrade
Microsoft Exchange Upgrade Information Technology Consulting
Progent is among the most qualified information technology support companies for creating email and messaging systems powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get all the benefits of Microsoft Exchange Server 2000 for typical situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.
Call Desk Sharing Computer Engineer
Extended Support Desk Technology Consulting Services
Progent's Standard Help Desk Services provide a complete solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Help Desk services are provided at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Windows Server Update Services Engineer
24-Hour Consultants Microsoft SUS
Microsoft Windows SUS enables information technology administrators to install and track the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the installation of updates that are published via Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft Software Update Services such as planning the Microsoft Software Update Services deployment, setting up client's computers, establishing the Group Policy settings, and making sure your Microsoft WSUS Group Policy Object is linked to an Active Directory container appropriate for your system environment.
High Availability Server Clustering Computer Consultant
High-Availability Failover Clustered Servers Online Troubleshooting
Progent provides Windows Cluster Server consulting to help your company utilize zero-downtime server clusters designed to deliver 100% uptime. Clustered Windows servers for non-stop systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. By helping you plan zero-downtime server clustering solutions around Microsoft Windows Server Cluster 2003, Progent’s Certified Windows engineers ensure that your high availability clustered servers are set up to maximize the strategic advantage of your information system.
Consultant Services Windows Server 2008 R2
Microsoft Windows 2008 R2 Online Consulting
Microsoft Windows Server 2008 R2 offers high levels of speed, security, availability, expandability, and flexibility that accelerate productivity of local, branch office, and mobile workers. Progent's network professionals can provide cost-effective online consulting, troubleshooting, and training services to assist you to design, execute, and maintain Microsoft Windows Server 2008 R2 in order to add significant strategic value to your information system.
Full-Time Job Virtual Office Infrastructure
Service Documentation Consultants Openings
Progent's work environment will make you a better consulting professional by improving your technical skills and boosting the loyalty of your clients. Progent makes good on this commitment by recruiting the best consulting experts for you to operate with, offering a state-of-the-art system infrastructure, using specialized application utilities to enable the maximum quality of support, and by streamlining proven operational models for attracting and keeping customers.
24/7/365 wireless LAN controller Technical Support
Outsourcing wireless controller
Cisco's Catalyst family of wireless controllers streamline the administration of Wi-Fi networks by unifying the provisioning and management of Wi-Fi APs, optimizing Wi-Fi performance by limiting the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and hardening data security by detecting threats and analyzing network traffic based on user type and locale. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out an efficient migration to Cisco's latest Wi-Fi controller technology.
Service Database Specialists
Technical Support Service Reports
Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each staff member to each customer. The discipline of detailing and archiving support records results in more efficient service and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who won’t release the keys to the kingdom.
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