UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Consulting for

For small and midsize companies located in Baltimore Maryland, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security architecture and business continuity planning.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve most information system issues quickly. Efficient support reduces direct expenses since solutions take up fewer billable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system outages and related costs due to business disruption, upset clients, unproductive employees, and de-focused management.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. Unlike many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing prevent situations where quick repairs manage to end up as large tabs. Progent's penchant for dealing with problems efficiently results in your business conserving cash.

Progent's Online Service Tools
Over time, Progent has developed an arsenal of optimized technologies and proven processes that permit the highest degree of effectiveness for remote technical support and troubleshooting for small business information networks. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to communicate with your company's environment remotely without breaching corporate security.

Progent's advanced service database application includes detailed histories describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of all help rendered to every client by any consultant. This history of issues and resolutions is organized as a quickly accessible proprietary database that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting experts are able to come up with the most efficient solutions quickly.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Baltimore Maryland or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's phone-based network support experts offer credentials in an extensive set of products and technologies. This breadth of IT skills permits Progent's consultants to manage practically any problem that may occur in a small business network. Credentials earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To support customers with mixed-operating system networks, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Phone-based services available from Progent to clients in Baltimore include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide array of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and easy management, and transitioning from older systems to current MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.

  Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and certifies a consultant's technical skills at the expert level. Cisco CCIEs know how to deal with the most difficult challenges encountered in network design, deployment, maintenance, security, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying program updates. CCIEs offer excellent value because their broad experience permits them to fix the most intractable problems quickly. In many cases, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can get immediate help for complex network issues that are crippling worker productivity but are outside the comfort zone of your local computer service personnel. Progent's CCIE engineers can connect to your environment by means of the latest remote troubleshooting technology to perform quick, secure, and economical analysis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN solutions.

• Certified Microsoft Windows Experts
  Progent's Microsoft-premier remote service experts offer network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help your company with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a full array of online desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist your business to recover rapidly following a serious penetration. Security solutions offered by Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting support to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are intended for smaller businesses who lack the budget to create an internal Call Center but who require fast communication with an efficient Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or revamping your current organization, evaluating or customizing Call Center software products to meet the special requirements of your company, or adding occasional phone support personnel to work with your in-house Help Desk Call Center team to deal with unusually busy situations like software transitions, mass upgrades, or installing brand new business software.

  Progent's Help Desk team of veteran network consultants offers your customers in Baltimore Maryland immediate access to an effective support resource with extensive background providing telephone-based support and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a solid driver of business productivity, and Progent's intent is to fix and not merely document IT issues.

• Business Applications Services: Training, Development, and Troubleshooting
  Progent's Applications Experts staff provides remote professional consulting support and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Excel. For more concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Mac experts can promote the artistic elements of Macintosh systems by offering phone-based help services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio or video or building an audio/video post production facility.

  Remote Network Monitoring Support
  Progent offers businesses in Baltimore Maryland remote network and server monitoring support based on MS Operations Manager network monitoring, enhanced by Progent to suit your environment so that your computer maintenance is proactive and automated. By uncovering possible problems before they cause downtime, system monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a combination of OS platforms.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.