For small companies in Baltimore or anywhere in Maryland, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent leverage due to the fact that they have the practical experience and the advanced tools to solve most information system issues quickly. This lowers direct expenses because service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization saves even more in indirect expenses by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where quick solutions manage to turn into major bills. Progent's penchant for solving problems efficiently translates into your business spending less money.
Progent's Online Support Tools
Through years of experience, Progent has developed a set of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online engineering help and repair for small and midsize business information networks. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to connect to your environment without violating corporate security.
Progent's advanced service database system keeps extensive records for the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of services rendered to every client by any consultant. This archive of issues and responses is organized as a quickly exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote consulting experts are able to find optimal solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Baltimore or anywhere in Maryland or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote consulting professionals offer advanced credentials in an extensive set of disciplines. This wide range of IT skills permits Progent's consultants to address practically any crisis likely to take place in a small business information system. Credentials held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To help companies with multi-OS environments, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support services provided by Progent to small businesses in Baltimore and anywhere in the state of Maryland include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of information technology including network infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and certifies a consultant's networking skills at the master level. Cisco qualified CCIEs can resolve even the most intractable issues occurring in network design, deployment, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating software patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise allows them to resolve the most intractable problems rapidly. In typical cases, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide fast phone contact with a CCIE so your company can get immediate help for severe network infrastructure issues that are hurting worker productivity but are outside the experience of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of the latest on-line support technology to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a full range of online desktop services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISM and CISSP network security consultants offer a variety of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly after a damaging breach. Security services offered by Progent cover thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; setting up firewalls; building safe techniques for remote and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Baltimore Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are intended for small organizations who lack the money or time to create an in-house Help Desk Call Center but who need quick access to an efficient Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless addition to your current Help Desk resources. Progent's Virtual Call Center can act as an escalation option for complex network issues, or be ready in overflow instances when your ordinary support engineers are overwhelmed.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your established one, identifying or customizing Help Desk Call Center software to meet the unique demands of your company, or providing occasional phone support staff to work with your existing Help Desk Call Center group during unusually busy scenarios like software transitions, major updates, or installing new applications.
Progent's Call Center staff of experienced information technology professionals offers your customers in Baltimore or anywhere in the state of Maryland immediate assistance from an efficient network service group with years of background providing phone help and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to company performance, and Progent's goal is to solve instead of merely record technical issues.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff offers phone-based professional consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft applications such as CRM, Office Project, MS Word, and Microsoft Excel. To find out more on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the artistic elements of Apple Mac systems by providing remote help support and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent offers businesses in Baltimore, or anywhere in the state of Maryland, online network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your IT support is proactive and automated. By uncovering emerging issues before they cause network outages, proactive monitoring can head off disruptive and expensive network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support multiple platforms.
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services