For small companies in Baltimore Maryland, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support engineers represent exceptional value because they have the real-world experience and the sophisticated tools to resolve most network problems rapidly. This reduces direct expenses since solutions take up a smaller number of billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's pricing policy for online help is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast solutions manage to turn into major tabs. Progent's penchant for disposing of problems quickly translates into your company spending less money.
Progent's Remote Service Tools
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which permit the maximum level of effectiveness for remote consulting and troubleshooting for small company information networks. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's remote service group to connect to your computer system remotely without breaching system security.
Progent's proprietary technical support database application includes thorough histories of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help rendered to every Progent client by every engineer. This archive of trouble tickets and fixes is stored as a readily searchable support database that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft permit access to additional vast technical databases and allow fast access to vendors' internal support staff so Progent's remote consulting experts are able to find optimal solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Baltimore Maryland or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's remote technical support experts possess certified skills in an extensive set of disciplines. This broad scope of capability enables Progent's engineers to manage virtually any crisis that may crop up in a small business information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, CCDA and CCDP.
To help customers with multi-platform networks, Progent also provides the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote services available from Progent to companies in Baltimore include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide range of computer technology including network infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency online help for resolving anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and certifies an individual's technical skills at the master level. Cisco qualified CCIEs can deal with even the most complex challenges surrounding network planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of experience enables them to solve the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few support organizations make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone access to a CCIE so you can get urgent support for serious network problems that are lowering business efficiency but are beyond the experience of your local IT support providers. Progent's Cisco-qualified CCIE consultants can tie into your computer system using sophisticated on-line troubleshooting technology to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified Windows Support
Progent's Microsoft-premier remote support experts can provide computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of remote desktop support services such as Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of security services to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist your business to recuperate quickly following a damaging penetration. Security services offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; configuring firewalls; establishing safe mechanisms for remote and mobile communication; defending your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small businesses often need. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Baltimore Maryland Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Call Center service options for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center support services are well suited for smaller companies who lack the budget to support an internal Help Desk Call Center but who need quick response from a reliable Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can guide you in building an efficient new Call Center or improving your existing organization, selecting or enhancing Help Desk application software to address the particular demands of your business, or adding occasional online personnel to supplement your internal Call Center resources during unusually busy situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network experts gives your computer users in Baltimore Maryland instant contact with a large network service group with years of background offering telephone-based support and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of business productivity, and Progent's aim is to fix rather than just annotate network problems.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group provides online advanced consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications including CRM, Project, Word, and Microsoft Excel. For more information concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can nurture the imaginative components of Mac systems by delivering phone-based consulting support and education in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Baltimore Maryland online computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause crashes, system monitoring can minimize stressful and expensive network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a mix of OS platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services