UNIX and Linux Phone-based Consulting for

For small and midsize companies in Baltimore or anywhere in the state of Maryland, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's online support engineers represent exceptional value due to the fact that they have the real-world experience and the advanced tools to resolve most network problems rapidly. Efficient support reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives.

Progent's billing policy for online support is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to many remote service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor solutions somehow turn into large bills. Progent's skill at dealing with problems efficiently translates into your business saving money.

Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies that permit the maximum degree of efficiency for remote technical support and repair for small business IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's online support team to connect to your company's network without breaching corporate security.

Progent's sophisticated customer support reporting application stores thorough records for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of assistance provided to each Progent client by every engineer. This archive of anomalies and fixes is stored as a quickly exploitable proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find optimal solutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Baltimore or anywhere in Maryland or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's phone-based support professionals have credentials in an extensive set of products and technologies. This wide range of IT skills enables Progent's engineers to resolve virtually any problem that may take place in a small business network. Certificates held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-OS networks, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to small businesses in Baltimore and anywhere in the state of Maryland include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of computer technology such as system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy applications to current MS Windows or Linux environments. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.

  Progent's UNIX/Linux support engineers can offer emergency online help for analyzing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and certifies an individual's network technology knowledge at the master level. CCIEs can resolve the most difficult issues occurring in network infrastructure design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad expertise permits them to resolve the most complex problems quickly. In many cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Few service providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a CCIE so you can get immediate support for complex network problems that are impacting worker efficiency but are outside the comfort zone of your ordinary network service group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your network using advanced remote troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair. Progent's CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN solutions.

• Authorized MS Windows Support
  Progent's Microsoft-premier online support engineers can provide computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help you with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 planning and integration, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a broad range of online PC desktop services such as Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.

• CISSP and ISSAP Certified System Security Consultants
  Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recover quickly after a damaging penetration. Security services offered by Progent include: in depth security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; building safe mechanisms for remote and mobile access; defending your email system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote consulting support to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Help Desk service options for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are ideal for small organizations who lack the budget to build and maintain an internal Help Desk but who want quick response from a reliable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

  Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting services can support you in building an efficient new Help Desk or improving your established organization, selecting or enhancing Help Desk application software to handle the unique needs of your company, or adding temporary online personnel to supplement your existing Help Desk team to handle demanding situations such as software transitions, mass updates, or rolling out brand new business software.

  Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Baltimore or anywhere in the state of Maryland immediate communication with an efficient network service group with years of background offering telephone-based support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a major contributor to company efficiency, and Progent's intent is to fix and not simply annotate technical problems.

• Business Applications Support: Education, Custom Programming, and Integration
  Progent's Applications Experts staff offers online professional engineering support and education in specific application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and Office Excel. For additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Apple Mac experts can promote the artistic aspect of Mac systems by delivering phone-based consulting services and training in imaging, sound, and video. Progent's consultants offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio or video or establishing an audio/video post production studio.

  Online Network Monitoring Support
  Progent can provide businesses in Baltimore, or anywhere in the state of Maryland, online network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, proactive monitoring can avoid stressful and costly network crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate a combination of platforms.

Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.