For small and midsize companies located in Baltimore Maryland, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical experience and the advanced technology to solve most network issues rapidly. This lowers direct expenses because service calls take up fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike many remote service companies, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's penchant for dealing with problems efficiently translates into your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies which permit the maximum level of efficiency for remote engineering help and repair for small and midsize company IT networks. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to link to your environment without violating system security.
Progent's powerful technical support database application includes comprehensive records describing the service that Progent's clients have received. Progent's staff engineers have access to the history of support rendered to each customer by any Progent engineer. This history of issues and fixes is organized as a conveniently retrievable proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine the most efficient solutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Baltimore Maryland or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online technical support experts possess certified skills in an extensive set of products and technologies. This breadth of capability permits Progent's consultants to handle practically any emergency likely to take place in a small company information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help companies with mixed-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support services available from Progent to small businesses in Baltimore include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of information technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent online assistance for diagnosing anomalies within UNIX/Linux networks powered by leading versions of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and certifies a person's networking skills at the master level. Cisco qualified CCIEs know how to deal with the most intractable issues surrounding network design, integration, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional value since their depth of expertise enables them to resolve even the most complex problems rapidly. In typical cases, less experienced consultants can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few support organizations make CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can get urgent assistance for complex network infrastructure issues that are impacting worker productivity but are not within the scope of your regular IT service providers. Progent's Cisco CCIE engineers can connect to your environment using advanced on-line troubleshooting tools to provide quick, safe, and affordable analysis and repair.
Progent's CCIEs offer consulting for all of Cisco's market leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-expert online support experts can provide network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help your company with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration expertise,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of online PC desktop support and troubleshooting services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP security engineers offer a variety of system protection services that can strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your company to clean up quickly following a damaging breach. Security services available from Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; building secure techniques for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for contract projects that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Baltimore Maryland Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Call Center service offerings for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are well suited for small organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your established one, selecting or enhancing Call Center application software to address the unique requirements of your company, or adding occasional online personnel to work with your internal Call Center team during high-demand scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of veteran network professionals provides your workers in Baltimore Maryland rapid access to a large technical support group with substantial experience delivering telephone-based help and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial enabler of business efficiency, and Progent's intent is to resolve rather than simply annotate IT problems.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online advanced engineering expertise and education in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including CRM, MS Office Project, MS Word, and Microsoft Office Excel. To learn more on Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the artistic aspect of Apple Mac systems by delivering phone-based help support and education in imaging, audio, and video. Progent's consultants can provide help in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio or video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide businesses in Baltimore Maryland online network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive rather than reactive. By detecting looming trouble spots before they grow into downtime, remote monitoring can minimize disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by a mix of operating systems.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services