For small and midsize companies located in Baltimore or anywhere in Maryland, Progent offers help for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world background and the advanced tools to resolve most information system issues rapidly. Efficient support lowers immediate costs because service calls take up fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves even more with indirect costs by reducing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for online help is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike many online support organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor solutions manage to end up as big bills. Progent's penchant for disposing of problems efficiently translates into your company saving money.
Progent's Online Support Technologies
Through years of experience, Progent has refined an array of customized tools and proven methodologies that promote the maximum level of efficiency for online technical support and troubleshooting for small company IT systems. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to access your system without breaching system security.
Progent's advanced customer support database application maintains comprehensive records describing the support that Progent's customers have received. Progent's staff service personnel have access to the records of all help delivered to each client by every Progent consultant. This archive of trouble tickets and fixes is structured as a readily retrievable support database that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service experts are able to find the best solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Baltimore or anywhere in Maryland or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's online support experts have credentials in a comprehensive set of disciplines. This broad range of technical skills enables Progent's engineers to address almost any emergency that may take place in a small business information system. Credentials held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support companies with mixed-platform networks, Progent also provides access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based technical services available from Progent to clients in Baltimore and throughout the state of Maryland include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology such as network architecture, email systems, network and process security, UNIX and Windows coexistence, VMware technologies for server economization and simplified administration, and migration from legacy systems to current Windows or Linux environments. Progent's team-based approach to solving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and certifies a person's network technology knowledge at the master level. Cisco CCIEs can handle even the most difficult problems associated with network design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional value because their broad experience enables them to resolve even the most complex problems rapidly. In many instances, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can get timely support for serious network issues that are crippling worker efficiency but are outside the comfort zone of your local computer service resources. Progent's Cisco CCIE support experts can interface to your environment using state-of-the-art on-line troubleshooting tools in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of online PC desktop support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISM and CISSP network security consultants offer a range of security services that can strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to clean up quickly after a damaging breach. Security services available from Progent cover thorough security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile access; defending your messaging system against spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses frequently request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Baltimore Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who don't have the money or time to support an internal Help Desk but who need quick communication with an effective Help Desk with proficient phone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk or enhancing your established one, evaluating or modifying Help Desk Call Center software products to handle the unique demands of your corporation, or providing occasional phone support personnel to reinforce your internal Call Center team to handle high-demand scenarios like software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Baltimore or anywhere in the state of Maryland instant contact with a reliable network service resource with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk recognition as a crucial driver of business success, and Progent's target is to solve instead of merely track IT issues.
Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based and in-depth consulting expertise and training in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Excel. To learn additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can promote the creative aspect of Macintosh environments by providing phone-based consulting services and training in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio/video or integrating an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Baltimore, or anywhere in the state of Maryland, online computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By anticipating possible issues before they evolve into full-scale emergencies, automated monitoring can head off stressful and expensive network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a combination of OS platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services