UNIX, Linux, Sun Solaris, Mac OS X Online Consulting for
Baltimore Business Computer Networks
For small and midsize businesses in Baltimore Maryland, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most network problems quickly. This lowers direct expenses because solutions take up a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many online service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for disposing of problems quickly translates into your business saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of customized tools and proven processes which promote the maximum level of effectiveness for remote help and troubleshooting for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to connect to your company's system remotely without violating corporate security.
Progent's sophisticated customer support database application maintains comprehensive records describing all support that Progent's customers have received. Progent's authorized consultants have access to the details of all help rendered to each customer by any Progent consultant. This database of problems and fixes is stored as an easily searchable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft permit access to additional extensive technical support databases and permit fast response from manufacturers' internal product engineers so Progent's remote consulting specialists can determine the most efficient solutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Baltimore Maryland or to learn additional information about Progent's phone support options, contact Progent at
Online Technical Services Provided by Progent
Progent's remote network support experts offer credentials in an extensive array of disciplines. This broad scope of capability enables Progent's consultants to handle virtually any emergency that may take place in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-platform environments, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online services provided by Progent to companies in Baltimore include:
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from older applications to the latest MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.Progent's UNIX/Linux consultants can offer urgent phone-based assistance for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE
- Debian GNU/Linux
- Slackware
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network professionals, and indicates a consultant's technical skills at the expert level. CCIEs know how to deal with even the most complex problems associated with network design, installation, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent value because their broad experience enables them to find solutions for the most complex problems rapidly. In common cases, less seasoned service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive timely help for severe network infrastructure problems that are impacting business efficiency but are beyond the comfort zone of your local IT support resources. Progent's Cisco-qualified CCIE consultants can connect to your network using sophisticated on-line troubleshooting technology in order to provide quick, secure, and economical diagnosis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
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Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals can deliver computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of online PC desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
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CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISM and CISSP network security consultants offer a variety of security services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or assist you to recuperate rapidly after a serious penetration. Security consulting services offered by Progent include: thorough network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for contract projects that small businesses frequently request. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
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Call Center Expertise
Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are a convenient solution for smaller organizations who lack the budget to assemble and manage an in-house Help Desk but who require fast response from an effective Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.Progent's Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Call Center software to meet the particular demands of your corporation, or providing temporary online staff to reinforce your existing Call Center resources to handle unusually busy events like software migrations, mass upgrades, or installing new business software.
Progent's Call Center team of veteran network consultants provides your computer users in Baltimore Maryland immediate contact with an effective support resource with years of experience providing phone help and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a key contributor to company success, and Progent's intent is to solve rather than merely annotate network problems.
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Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote and in-depth engineering support and education in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, MS Word, and MS Office Excel. To read more information concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.Progent's Mac professionals can nurture the imaginative elements of Macintosh environments by providing remote consulting support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Baltimore Maryland online network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they grow into downtime, automated monitoring can head off disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a mix of platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, call
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
| City | Address | Phone | Link |
| Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
| Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
| Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
| Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
| Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |
An index of content::
Cisco Certified CCIE Consultant Services
Cisco Access Point Networking Services
Progent's Cisco CCIE network consultants can assist your business to set up, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone support, and CUCM/CallManager software expertise.
Juniper Networks NetScreen Cybersecurity Team
Juniper Firewalls Security Organization
Progent's Juniper Networks-certified NetScreen consultants can help you to configure and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to the latest Juniper products, and troubleshoot infrastructure problems in Juniper-only or mixed-technology systems.
Live Online Microsoft Office Learning
Engineers Online Microsoft Office 365 Training
Progent offers customized online instruction for a range of desktop applications and operating systems including Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Outlook plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online instruction offers the advantages of traditional in-person instruction, such as instant interaction between students and teachers, but eliminates the costs of travel and the challenge of attempting to synchronize the availability of many trainees. Offered to individuals or classes of all sizes, Progent's virtual instruction allows the instructor to run the class from an online office while the students can be spread throughout a campus or all over the country. Virtual instruction utilizes proven teaching mechanisms such as broadcast white boards, electronic hand-raising, and shared applications. Classes can be brief and personalized to specialized topics or longer in time and broader in scope.
SentinelOne Endpoint Virus Immunization Consulting Services
SentinelOne Endpoint Security Consult
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that includes AI software and expert services to deliver comprehensive endpoint detection and response.
Emergency Sun Certified System Administrator for Solaris Network Administration
Integration Consultants GIAC Certified Incident Handler (GCIH)
Progent provides clients access to engineers who have been awarded some of the IT industry's most prestigious certifications. Progent believes that clients have the right to know that their IT service professionals have accredited testing as well as broad real-world backgrounds so that Progent's customers can use Progent's support with trust. Often, vendor certifications like the Cisco Certified Internetwork Experts brings priority for substantially superior vendor help than is available to non-certified service providers, allowing Progent to offer customers a better class of IT support. In addition, major credentials such as CISA or ISSAP for network security can help enterprise clients to demonstrate compliance with regulatory demands by using the assistance of recognized IT professionals.
Technical Support Apple Mac and Windows coexistence
24-7 Apple Mac with Windows integration Online Help
Progent's service specialists in Apple OS X and Windows technology can help you integrate Mac and Windows systems into cohesive networks with full sharing and workgroup support. Allowing productive co-existence among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and experience with Mac and Microsoft products. Progent's background in Microsoft and Macintosh service makes it possible to offer world class support to businesses that depend on these technologies to maintain their competitive advantage. Progent can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
Exchange Online Archiving Computer Engineer
Microsoft 365 and Android Remote Support Services
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have certain Exchange mailboxes hosted on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you through challenging technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is completed on time and within budget.
Colocation Facility Consultant
Online Support Services Colocation Center
Colocation data centers make it possible for businesses to share world-class facilities for housing network hardware that supports mission-critical applications. Progent's Microsoft and Cisco premier consultants can help your business with all aspects of your colocation program such as selecting and moving to a colo site, designing system topology, defining hardware, on-premises and remote troubleshooting, establishing online network management, and education your support staff.
Microsoft Azure firewall configuration Integration
24x7 Azure integration Professionals
Progent can assist small companies to move any part of their network infrastructure to Microsoft Azure. This can simplify IT management and lower equipment expense. Microsoft Azure includes a wealth of public cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud networking models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and resources and make sure that you avoid the common errors small companies make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and also to integrate Apple iOS devices and Android handhelds.
24/7/365 Engineer 24x7 Network
Top Quality Monitoring and Reporting Network Consultants
Even if your company has a small computer services staff and a limited IT budget, your information network can still feature the same high availability and performance that once required a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified network professionals, the most recent system management products for proactive monitoring and threshold alarms, and economical support programs such as a help desk service to keep your mission-critical network applications and servers up and running.
CIO Specialist
CIO Integration Services
Progent can provide the temporary assistance of a seasoned Chief Information Officer who can offer strategic direction to assist your company select and maintain network solutions to match your current needs and that can serve as a solid basis for your future growth. Progent's part-time Chief Information Officer consulting services provide financial leverage to companies who want to maximize the benefits from their network investment but who are without the budget or hesitant to take on one more executive-level manager to their head count. Because Progent is vendor-neutral, with a sizable staff of consultants certified to support all leading OS platforms and connectivity technologies plus a wide selection and business applications, Progent is in a unique position to offer objective recommendations as well as expert technical help for creating IT systems that match the special needs of your organization.
Firewall Security Auditor
Network Consulting Firewall Security
Progent provides small and mid-size businesses professional support for Intrusion Protection products and IPsec VPN solutions from leading firewall and VPN security vendors including WatchGuard, Juniper Networks, and SonicWall. Progent can show you how to create a detailed security strategy and select appropriate products from multiple suppliers to support your security objectives while sticking within your spending limits.
Cybersecurity Evaluation Consultant Services
Cybersecurity Assessment Professional
Progent's qualified security and compliance experts can run cybersecurity audits of company-wide security to determine your company's cybersecurity profile compliance with important international security standards. Progent offers subscription-based managed services for security monitoring and response, on-demand network-wide security reviews, and targeted cybersecurity assessments for specific areas of cybersecurity like Active Directory or ransomware-safe backups. Progent's qualified security experts can also carry out comprehensive security audits to evaluate your company's compliance with important international security standards including HIPAA, NIST, and ISO 17799.
Meraki Management Computer Consultants
Meraki Management Integration
Cisco's Meraki MS line of access and distribution switches are intended for environments that go from branch offices to large campuses. Progent's Cisco-certified consultants offer cost-effective online consulting to assist you to plan and deploy a productive network architecture that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management architecture, set up policies to ensure security, create and validate a disaster preparedness strategy, and resolve technical issues associated with any aspect of your Meraki deployment. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a unified networking infrastructure.
Best Colo Online Support
Colocation Migration Technical Consultant
Colocation sites allow companies to share world-class facilities for housing network hardware that runs critical applications and services. Progent's Microsoft and Cisco certified IT experts can help your company with all facets of your colocation program including choosing and moving to a colo site, designing system architecture, specifying required equipment, on-site and remote troubleshooting, setting up offsite system management, and education your support staff.
Microsoft 365 Yammer Integration Online Support
Microsoft 365 Access Development Technical Support Services
Progent can assist your business to understand the many subscription plans available with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and maintain hybrid networks that seamlessly combine on-premises and cloud-based resources.
Best Technical Consultant Internet Security and Acceleration Server 2006
Microsoft ISA Server 2006 Technical Support
ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network, proxy, and Web caching solution for protecting the Internet-facing applications of any organization against a broad range of attacks. Progent's Microsoft Internet Security and Acceleration Server 2006 support professionals can help you design, cost-justify, pilot, install, configure and manage the any version of ISA Server 2006 on your network.
24x7 Email Guard Data Loss Prevention Consulting Services
ProSight Email Directory Harvest Protection Specialists
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.
CRISC Risk Evaluation Computer Consultants
Best CRISC Certified Cybersecurity Support and Setup
Progent's disaster recovery support and business continuity consultants can show you how to create a disaster recovery strategy in case of an IT network catastrophe. Progent can show you how to develop a complete disaster recovery strategy that includes scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, zero-downtime network architecture that addresses availability issues covering a broad range of infrastructure technologies and procedures.
Redundant Branch office Connectivity Technology Professional
Fault Tolerant Inter-office Network Consulting
Progent's high availability inter-site connectivity and 24x7 network infrastructure professionals can help small organizations achieve non-stop Interoffice connectivity via fully redundant networks with transparent failover. Progent's CCIE engineers can design and implement high-availability Inter-office connections supported by non-stop EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over can provide economical 24x7 interoffice networking.
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