For small and midsize businesses in Baltimore Maryland, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most network problems quickly. This lowers direct expenses because solutions take up a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many online service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for disposing of problems quickly translates into your business saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of customized tools and proven processes which promote the maximum level of effectiveness for remote help and troubleshooting for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to connect to your company's system remotely without violating corporate security.
Progent's sophisticated customer support database application maintains comprehensive records describing all support that Progent's customers have received. Progent's authorized consultants have access to the details of all help rendered to each customer by any Progent consultant. This database of problems and fixes is stored as an easily searchable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft permit access to additional extensive technical support databases and permit fast response from manufacturers' internal product engineers so Progent's remote consulting specialists can determine the most efficient solutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Baltimore Maryland or to learn additional information about Progent's phone support options, contact Progent at
Online Technical Services Provided by Progent
Progent's remote network support experts offer credentials in an extensive array of disciplines. This broad scope of capability enables Progent's consultants to handle virtually any emergency that may take place in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-platform environments, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online services provided by Progent to companies in Baltimore include:
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Progent in addition offers a full range of online PC desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
Progent's Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Call Center software to meet the particular demands of your corporation, or providing temporary online staff to reinforce your existing Call Center resources to handle unusually busy events like software migrations, mass upgrades, or installing new business software.
Progent's Call Center team of veteran network consultants provides your computer users in Baltimore Maryland immediate contact with an effective support resource with years of experience providing phone help and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a key contributor to company success, and Progent's intent is to solve rather than merely annotate network problems.
Progent's Mac professionals can nurture the imaginative elements of Macintosh environments by providing remote consulting support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Baltimore Maryland online network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they grow into downtime, automated monitoring can head off disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a mix of platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Address | Phone | Link |
Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |