For small and midsize companies located in Baltimore Maryland, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of network problems quickly. This reduces immediate costs because solutions take up fewer billable minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves even more with incidental expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted management.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. Unlike typical online support firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where fast fixes manage to end up as major invoices. Progent's penchant for handling problems quickly results in your company saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of optimized technologies and field-tested processes which ensure the highest level of efficiency for remote help and repair for small and midsize business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to connect to your environment without breaching system security.
Progent's advanced technical support reporting application stores detailed histories of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help delivered to every client by every engineer. This history of problems and resolutions is organized as a readily exploitable support database that enables Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft make available additional massive technical databases and allow fast access to manufacturers' in-house support staff so Progent's online service specialists are able to arrive at optimal resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Baltimore Maryland or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online technical service experts offer credentials in a comprehensive array of disciplines. This broad scope of capability enables Progent's engineers to address almost any problem that may take place in a small or midsize company network. Credentials held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To help clients with mixed-operating system environments, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to companies in Baltimore include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of computer technology such as network infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and certifies a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to handle the most complex issues surrounding network planning, installation, management, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and developing alternate approaches or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness since their broad experience enables them to resolve the most complex problems rapidly. In common cases, less seasoned service providers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make CCIEs available to help small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get immediate help for severe network infrastructure problems that are hurting worker efficiency but are beyond the experience of your regular network maintenance personnel. Progent's Cisco-qualified CCIE consultants can communicate with your environment via state-of-the-art remote troubleshooting technology to perform quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified MS Windows Expertise
Progent's Microsoft-premier remote support professionals can provide computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop support such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM and CISSP security consultants can provide a range of system protection services that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up rapidly following a serious breach. Security services available from Progent include: in depth security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; setting up firewalls; establishing secure techniques for remote and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies often request. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Baltimore Maryland Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are well suited for small companies who don't have the budget to assemble and manage an internal Call Center but who require fast access to an effective Help Desk with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.
Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or improving your established one, identifying or enhancing Help Desk software products to meet the particular demands of your business, or providing occasional phone support staff to work with your existing Help Desk Call Center team to handle demanding scenarios such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center team of experienced information technology experts gives your customers in Baltimore Maryland fast access to a reliable support group with substantial experience providing telephone-based help and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a significant driver of business success, and Progent's goal is to solve instead of merely track IT issues.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group can supply remote advanced consulting expertise and training in specific application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including CRM, Project, Office Word, and Microsoft Excel. To find out more about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac professionals can promote the artistic facets of Macintosh environments by delivering phone-based help support and education in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network Monitoring Support
Progent can provide businesses in Baltimore Maryland online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your computer maintenance is proactive rather than reactive. By anticipating potential problems before they expand into downtime, automated monitoring can ward off disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by multiple platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services