Fast Phone Technical Support for Baltimore Maryland UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Baltimore Maryland, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.

Progent's online support services offer excellent value because they are equipped with the real-world background and the advanced tools to solve most information system problems rapidly. This reduces direct costs since service calls accumulate a smaller number of billable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves even more in incidental costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's billing model for online support is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor fixes manage to turn into large bills. Progent's skill at dealing with technical issues efficiently translates into your company conserving cash.

Progent's Online Support Tools
Through years of experience, Progent has developed a set of customized technologies and field-tested processes which permit the highest level of effectiveness for remote consulting and troubleshooting for small and midsize business IT systems. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to interface to your computer system remotely without violating network security.

Progent's highly evolved service database system maintains thorough records describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services delivered to each customer by every consultant. This database of anomalies and resolutions is stored as a readily exploitable internal knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available additional massive support databases and permit priority response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can determine optimal resolutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Baltimore Maryland or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's remote technical support professionals possess advanced credentials in a comprehensive array of disciplines. This broad range of capability allows Progent's engineers to handle almost any emergency likely to crop up in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.

To provide assistance to customers with mixed-platform networks, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Remote technical services available from Progent to small businesses in Baltimore include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of information technology including network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Baltimore MarylandThe Cisco CCIE certification is the top recognition for network infrastructure consultants, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can deal with even the most complex issues encountered in network infrastructure planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness since their deep experience allows them to resolve the most complex problems quickly. In typical cases, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Few support providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers quick phone access to a Cisco authorized CCIE so your company can get urgent assistance for severe network infrastructure problems that are lowering business efficiency but are beyond the experience of your regular IT service resources. Progent's Cisco-qualified CCIE consultants can tie into your network via state-of-the-art on-line support technology in order to provide efficient, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus VPN technology.

  • Authorized Microsoft Windows Support
    Windows Experts for Baltimore MarylandProgent's Microsoft-certified remote support engineers offer network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 deployment, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration expertise, SharePoint 2019 planning and deployment, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Premier System Security Specialists
    CISSP Certified Network Security Specialists for Baltimore MarylandProgent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to clean up rapidly after a damaging penetration. Security support services available from Progent cover thorough network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; guarding your email system against spam and DHA attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows clients to execute major initiatives economically and on time. Progent's special online consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast communication with an effective Call Center with proficient telephone support as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or enhancing your established one, selecting or customizing Call Center software to handle the unique demands of your corporation, or adding occasional online staff to work with your existing Help Desk Call Center resources during high-demand scenarios such as software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals provides your computer users in Baltimore Maryland rapid assistance from a reliable network service resource with years of background providing phone support and online repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a key enabler of company productivity, and Progent's aim is to solve rather than simply record network issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth consulting support and education in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, MS Office Word, and MS Excel. To find out more about Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac professionals can support the artistic elements of Mac computing by delivering phone-based help support and training in imaging, sound, and motion video. Progent's support professionals offer help in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio/video or building an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in Baltimore Maryland remote network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By anticipating potential issues before they grow into network outages, system monitoring can avoid disruptive and expensive network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support multiple operating systems.

How Your Baltimore Maryland Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
United States
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
United States
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
United States
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
United States
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
United States
(202) 851-2383 Washington Network Support Services




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    ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent offers a variety of IT service packages for small organizations. These IT outsourcing and server monitoring services are based on the anticipatory problem solving abilities of Microsoft Operations Manager, a next-generation server and IT management software platform that tracks the availability, throughput, and security of your information system and isolates incipient troubles before they can bring down your network. With Progent's economically priced IT support packages, small businesses can choose a basic co-sourcing package built around Microsoft Operations Manager with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package.

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    Cisco's Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi APs, optimizing Wi-Fi throughput by limiting the impact of radio frequency congestion, enhancing wireless uptime with fast failover, and hardening data security by identifying threats and filtering traffic content based on user type and locale. Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller solutions.

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