For small businesses located in Baltimore or anywhere in the state of Maryland, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of network problems quickly. Efficient support lowers immediate costs because service calls take up fewer billable minutes. Online help also avoids the expense of sending a consultant to your office. Your company benefits additionally in incidental costs by minimizing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for remote support is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike many remote service companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing prevent scenarios where quick fixes manage to turn into large tabs. Progent's skill at disposing of problems quickly results in your company conserving cash.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that promote the highest level of efficiency for online help and troubleshooting for small business IT networks. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to access your network without compromising corporate security.
Progent's proprietary technical support database application stores thorough documentation describing all service that Progent's customers have received. Progent's authorized engineers have access to the history of assistance delivered to every client by any Progent engineer. This database of anomalies and solutions is stored as a quickly exploitable proprietary knowledge base that allows Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast access to vendors' in-house product engineers so Progent's remote consulting specialists are able to find the most efficient solutions promptly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Baltimore or anywhere in Maryland or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote technical support engineers have credentials in an extensive array of products and technologies. This broad scope of technical skills enables Progent's engineers to resolve virtually any emergency likely to take place in a small or midsize company network. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based services provided by Progent to customers in Baltimore and anywhere in the state of Maryland include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide spectrum of computer technology including network architecture, email solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online help for analyzing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and certifies an individual's networking skills at the expert level. Cisco qualified CCIEs can deal with the most stubborn issues encountered in network infrastructure design, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. CCIEs are an excellent cost-effectiveness since their deep expertise permits them to find solutions for the most complex problems quickly. In many instances, less experienced service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few service organizations make Cisco CCIEs available to support small and mid-size companies. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get immediate support for serious network infrastructure issues that are lowering business productivity but are outside the comfort zone of your regular computer service providers. Progent's Cisco CCIE consultants can tie into your network using the latest remote troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified MS Windows Support
Progent's Microsoft-certified online support experts can deliver computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment,
Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of online PC desktop support such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM and CISSP network security consultants offer a variety of security services that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up quickly after a serious breach. Security consulting services available from Progent cover in depth security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from malicious assaults; setting up firewalls; building secure techniques for off-site and mobile access; guarding your email system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize local resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class online consulting professionals for special IT projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Baltimore Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller companies who lack the budget to build and maintain an internal Help Desk Call Center but who require quick communication with a dependable Help Desk with proficient phone support plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software to address the special needs of your corporation, or providing temporary online staff to reinforce your existing Help Desk team during high-demand situations like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned information technology professionals provides your clients in Baltimore or anywhere in the state of Maryland immediate communication with a dependable technical support resource with years of experience delivering telephone-based consulting and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to resolve and not merely record network issues.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers online professional engineering expertise and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To read more on Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the creative components of Mac environments by offering remote help services and training in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in Baltimore, or anywhere in the state of Maryland, online network and server monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your computer support is proactive and automated. By detecting looming problems before they grow into full-scale emergencies, automated monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems powered by a mix of operating systems.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services