For small and midsize businesses in Baltimore Maryland, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most network problems quickly. This lowers direct expenses because solutions take up a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many online service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for disposing of problems quickly translates into your business saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of customized tools and proven processes which promote the maximum level of effectiveness for remote help and troubleshooting for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to connect to your company's system remotely without violating corporate security.
Progent's sophisticated customer support database application maintains comprehensive records describing all support that Progent's customers have received. Progent's authorized consultants have access to the details of all help rendered to each customer by any Progent consultant. This database of problems and fixes is stored as an easily searchable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft permit access to additional extensive technical support databases and permit fast response from manufacturers' internal product engineers so Progent's remote consulting specialists can determine the most efficient solutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Baltimore Maryland or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's remote network support experts offer credentials in an extensive array of disciplines. This broad scope of capability enables Progent's consultants to handle virtually any emergency that may take place in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-platform environments, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online services provided by Progent to companies in Baltimore include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from older applications to the latest MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network professionals, and indicates a consultant's technical skills at the expert level. CCIEs know how to deal with even the most complex problems associated with network design, installation, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent value because their broad experience enables them to find solutions for the most complex problems rapidly. In common cases, less seasoned service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive timely help for severe network infrastructure problems that are impacting business efficiency but are beyond the comfort zone of your local IT support resources. Progent's Cisco-qualified CCIE consultants can connect to your network using sophisticated on-line troubleshooting technology in order to provide quick, secure, and economical diagnosis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals can deliver computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of online PC desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISM and CISSP network security consultants offer a variety of security services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or assist you to recuperate rapidly after a serious penetration. Security consulting services offered by Progent include: thorough network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for contract projects that small businesses frequently request. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Baltimore Maryland Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are a convenient solution for smaller organizations who lack the budget to assemble and manage an in-house Help Desk but who require fast response from an effective Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progent's Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Call Center software to meet the particular demands of your corporation, or providing temporary online staff to reinforce your existing Call Center resources to handle unusually busy events like software migrations, mass upgrades, or installing new business software.
Progent's Call Center team of veteran network consultants provides your computer users in Baltimore Maryland immediate contact with an effective support resource with years of experience providing phone help and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a key contributor to company success, and Progent's intent is to solve rather than merely annotate network problems.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote and in-depth engineering support and education in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, MS Word, and MS Office Excel. To read more information concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the imaginative elements of Macintosh environments by providing remote consulting support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Baltimore Maryland online network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they grow into downtime, automated monitoring can head off disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a mix of platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services