For small and midsize businesses in Baltimore or anywhere in the state of Maryland, Progent offers help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's online support services offer exceptional value because they are equipped with the practical experience and the advanced tools to solve the majority of network issues quickly. Efficient support lowers immediate expenses since service calls take up a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for online support is structured to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. Unlike many remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's penchant for solving problems efficiently translates into your company saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an arsenal of customized technologies and proven methodologies which ensure the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize business information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the experts of Progent's online support team to access your company's computer system remotely without violating corporate security.
Progent's proprietary service reporting system keeps thorough records describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of all help delivered to every Progent client by every Progent engineer. This history of problems and fixes is structured as an easily accessible internal database that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft make available additional massive technical support databases and allow quick access to manufacturers' internal support staff with the result that Progent's online consulting experts can come up with the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Baltimore or anywhere in Maryland or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote technical service engineers possess credentials in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to manage almost any emergency that may occur in a small or midsize business information system. Certificates earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services provided by Progent to companies in Baltimore and throughout the state of Maryland include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a broad range of computer technology including network architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for analyzing problems within UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can resolve even the most intractable challenges occurring in network planning, integration, administration, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience permits them to solve the most difficult problems rapidly. In common cases, less experienced consultants can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get timely assistance for complex network infrastructure issues that are hurting business productivity but are outside the comfort zone of your regular IT service resources. Progent's Cisco-qualified CCIE engineers can connect to your environment via sophisticated remote troubleshooting technology to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote support experts can deliver network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online PC desktop consulting and support services including Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM and CISSP security engineers offer a range of system protection services that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to recuperate quickly following a serious breach. Security support services available from Progent cover comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small businesses often need. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Baltimore Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk service offerings for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who don't have the money or time to build and maintain an internal Help Desk but who need quick communication with an efficient Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk or improving your current one, identifying or modifying Call Center software to address the particular needs of your company, or adding temporary online personnel to supplement your internal Help Desk resources to deal with demanding events such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned information technology professionals gives your clients in Baltimore or anywhere in the state of Maryland instant communication with a large technical support group with years of experience delivering telephone-based support and online troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to business productivity, and Progent's target is to solve and not merely record technical problems.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team provides remote advanced engineering support and education in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and MS Excel. For more about Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the artistic aspect of Mac computing by offering remote help services and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio/video or building an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers companies in Baltimore, or anywhere in the state of Maryland, online network and server monitoring services centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your IT support is proactive and automated. By detecting possible problems before they cause crashes, system monitoring can ward off inconvenient and costly network crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on multiple OS platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
||Alexandria, VA Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
||Reston, VA Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
||Baltimore, MD Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
||Rockville, MD Network Support Services
||Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
||Washington DC Network Consulting Services