For small companies located in Baltimore or anywhere in Maryland, Progent offers support for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system issues quickly. This reduces direct costs because service calls require fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you receive. In contrast to typical online support firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick repairs somehow turn into major invoices. Progent's skill at disposing of problems efficiently translates into your company spending less money.
Progent's Online Technical Support Tools
Over time, Progent has developed an arsenal of optimized technologies and proven processes which permit the maximum degree of effectiveness for online consulting and repair for small business computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the consultants of Progent's online support team to connect to your company's environment remotely without violating network security.
Progent's proprietary technical support reporting application maintains detailed documentation of all service that Progent's clients have received. Progent's authorized engineers have access to the specifics of assistance provided to each Progent customer by any consultant. This database of issues and resolutions is structured as a quickly accessible proprietary knowledge base that allows Progent's remote support professionals to share their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast access to vendors' internal support staff so Progent's online service specialists can come up with the best resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Baltimore or anywhere in Maryland or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online network support engineers possess credentials in an extensive array of products and technologies. This broad scope of IT skills permits Progent's consultants to resolve practically any crisis that may occur in a small company information system. Credentials held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To support businesses with multi-platform networks, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support available from Progent to companies in Baltimore and throughout the state of Maryland include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a broad spectrum of computer technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to current Windows or Linux environments. Progent's group-based approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent online help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and certifies a consultant's technical knowledge at the expert level. CCIEs can resolve the most difficult issues occurring in network infrastructure design, deployment, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. CCIEs are an exceptional value because their deep expertise permits them to solve even the most difficult problems rapidly. In common instances, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few service organizations make CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone contact with a CCIE so your company can get urgent assistance for complex network infrastructure issues that are hurting worker efficiency but are beyond the comfort zone of your local network support personnel. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of advanced remote troubleshooting tools to provide fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as VPN technology.
Certified Windows Experts
Progent's Microsoft-certified online support experts can provide computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop support services including Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM and CISSP security engineers offer a range of system protection solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate rapidly following a serious breach. Security solutions offered by Progent cover comprehensive security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe architectures for off-site and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small companies often need. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Baltimore Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Call Center programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are intended for small organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who want quick response from a dependable Call Center with proficient telephone assistance as well as the available expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless supplement to your established Help Desk organization. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the most difficult computer system problems, or be ready in hectic situations when your regular resources are too busy.
Progent's Help Desk consulting support can aid you in building an effective new Call Center or enhancing your existing organization, selecting or modifying Help Desk software to meet the special demands of your company, or providing occasional phone support staff to work with your existing Help Desk Call Center resources to handle demanding situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your computer users in Baltimore or anywhere in the state of Maryland immediate access to a reliable network service group with years of experience delivering phone help and online diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of business efficiency, and Progent's policy is to solve and not merely track technical problems.
Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced consulting support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft applications including CRM, Office Project, Microsoft Office Word, and Office Excel. To read more information on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the creative aspect of Mac systems by providing phone-based help support and education in graphics, sound, and video. Progent's support professionals offer help in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Baltimore, or anywhere in the state of Maryland, online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By detecting emerging problems before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
To contact Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.