Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
For small companies located in Baltimore or anywhere in the state of Maryland, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote support services offer exceptional value because they are equipped with the practical background and the advanced technology to resolve most information system problems rapidly. Efficient support lowers direct costs since solutions accumulate a smaller number of chargeable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves even more in indirect expenses by reducing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you are billed just for the services that you receive. Unlike typical online service companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where quick fixes manage to end up as large bills. Progent's penchant for disposing of problems efficiently translates into your business conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven methodologies that permit the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to connect to your computer system without violating network security.
Progent's powerful customer support reporting system includes thorough records describing all service that Progent's clients have received. Progent's team service personnel have access to the records of all help rendered to every client by any engineer. This database of trouble tickets and fixes is organized as a conveniently retrievable proprietary database that permits Progent's online technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online consulting specialists are able to find the most efficient resolutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Baltimore or anywhere in Maryland or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's online support engineers have certified skills in an extensive array of disciplines. This broad range of IT skills allows Progent's consultants to resolve virtually any emergency likely to crop up in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support customers with mixed-OS networks, Progent also provides the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online technical services Offered by Progent to clients in Baltimore and throughout the state of Maryland include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy applications to current MS Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online help for analyzing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn problems surrounding network design, installation, maintenance, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep expertise allows them to solve even the most difficult problems rapidly. In common cases, less experienced service providers can wrestle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few support organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone access to a CCIE so your company can receive timely help for complex network infrastructure issues that are lowering business productivity but are beyond the scope of your ordinary computer support providers. Progent's CCIE engineers can tie into your environment by means of the latest on-line support technology in order to perform efficient, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN technology.
Authorized Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2013 design,
Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of remote PC desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Qualified System Security Professionals
Progent's accredited CISM and CISSP network security engineers offer a variety of security services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist you to recover rapidly after a serious breach. Security consulting services available from Progent include: thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for special projects that small companies frequently need. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special online engineering services include:
How Your Baltimore Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for small companies who lack the resources to build and maintain an in-house Help Desk Call Center but who require quick access to an efficient Call Center with proficient phone support as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless extension of your existing Help Desk organization. Progent's Virtual Call Center can operate as an escalation option to handle the most difficult network challenges, or be ready in hectic circumstances when your regular support engineers are swamped.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or enhancing your existing organization, identifying or modifying Help Desk application software to meet the unique needs of your corporation, or adding temporary phone support personnel to work with your in-house Call Center team to deal with unusually busy scenarios like software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in Baltimore or anywhere in the state of Maryland immediate access to a large network service group with years of background providing telephone-based support and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of business performance, and Progent's intent is to resolve and not just annotate network issues.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Group can supply remote advanced engineering support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft business applications including CRM, MS Project, Office Word, and MS Excel. To read additional information on Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can nurture the imaginative elements of Macintosh systems by providing phone-based help services and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Baltimore, or anywhere in the state of Maryland, remote computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so that your computer support is proactive and automated. By exposing emerging trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and costly service crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a mix of platforms.
To contact Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
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