Fast Remote Technical Support for Baltimore Networks
Urgent Phone Support for Baltimore SystemsFor companies located in Baltimore or anywhere in the state of Maryland, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system issues rapidly. This reduces direct costs because solutions require fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you receive. Unlike typical online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where fast fixes manage to end up as major bills. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies that ensure the highest level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to connect to your network remotely without compromising network security.

Progent's powerful service database application maintains comprehensive documentation for all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help rendered to each client by every consultant. This history of anomalies and fixes is stored as a readily accessible internal knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' in-house product engineers so Progent's online consulting specialists are able to arrive at the most efficient solutions quickly.

Remote support services available from Progent to companies in Baltimore and throughout the state of Maryland include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or revamping your current organization, identifying or modifying Help Desk software to address the particular demands of your corporation, or providing occasional phone support personnel to work with your in-house Help Desk resources to deal with unusually busy events like software transitions, mass updates, or installing new business software.

    Progent's Call Center staff of veteran information technology professionals gives your workers in Baltimore or anywhere in the state of Maryland instant communication with an efficient support resource with substantial experience delivering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a significant driver of company success, and Progent's goal is to fix instead of simply document network issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides phone-based advanced engineering expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Baltimore, or anywhere in the state of Maryland, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your IT maintenance is proactive and automated. By detecting looming trouble spots before they grow into crashes, remote monitoring can avoid disruptive and expensive service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate a mix of OS platforms.
How Your Baltimore Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Baltimore or throughout the state of Maryland, Progent's phone-based computer support engineers can provide effective and cost-effective system support the instant your business has to have it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Baltimore business works with a local freelance support technician or employs an in-house organization that know how to handle day-to-day network problems, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to address unexpected system crises or particularly complicated integration projects.

Features of Progent's Online Computer Support for Baltimore
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services give businesses in Baltimore or throughout the state of Maryland the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your business world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the forefront of IT support, executing a wide variety of IT projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services provided during normal working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to each customer. The practice of documenting and archiving service records allows more effective support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.


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Medium-size companies can derive all the advantages of Operations Manager 2007 and have fast availability of Progent’s Microsoft and Cisco Certified network consulting professionals. With Progent's economically priced IT support packages, mid-size businesses can choose a simple co-sourcing service program based on System Center Operations Manager with server monitoring, automated alerts, comprehensive reporting, Help Desk Call Center, and online troubleshooting. For businesses with mission-critical applications who need zero-downtime networking, Progent offers a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager to provide medium-size business information systems world-class availability, protection and productivity.

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Meraki Dashboard Specialists
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Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, set up, manage and debug Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco devices for unified management.

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Dynamics GP Power BI IT Consulting
Dynamics GP Great Plains Accounting IT Consulting

Microsoft Dynamics GP can help you grow and manage your company better by delivering easy access to strategic data and a fast return on investment. Microsoft Dynamics GP/Great Plains confers major business benefits such as its ability to expand the presence of your organization, handle your accounting, automate financial processes, unify procedures across your company, improve inventory control, increase order accuracy, expand sales and minimize lead-time, and increase free cash flow. Progent can help you configure and manage a robust, secure server and communications foundation to support Great Plains, and can offer expert Dynamics GP/Great Plains consultants to help you derive the full advantages of your Microsoft Dynamics GP/Great Plains business management system.

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SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid creation of cutting-edge enterprise-class applications that can give your business a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.

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Small Business Managed Services Engineers
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Progent's ProSight family of managed IT services are geared to offer organizations who maintain small in-house network administration and support teams with low-cost help from enterprise-class management tools and technical expertise. Advantages of the ProSight catalog of managed services include flat-rate network management costs, automation of common administrative tasks, ongoing adoption of new technology, smooth migration from older technology to up-to-date solutions, improved alignment of information technology with business objectives, guidance from veteran network consultants, and freeing up management to concentrate on business issues rather than fast-evolving information technology.

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Amazon AWS enterprise hybrid cloud solutions Design
Amazon AWS migration Programmer

Progent offers affordable online consulting to assist businesses of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable low-latency storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, system design, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to deploy cloud-based or hybrid cloud networking models that seamlessly integrate Amazon AWS cloud services. Progent offers occasional consulting to help you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing services to help you migrate to the Amazon AWS cloud on schedule and within budget.

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Solaris Network Support Companies
CCDP Certified NetBSD Network System Support Consultant

Progent's UNIX family consulting services offer small businesses and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience offers you a convenient one-stop source to help you build and manage a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.

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Barracuda Backup is a low-cost, subscription backup/restore platform for small and mid-size businesses. A Barracuda Backup deployment can incorporate a custom-designed physical storage device built by Barracuda or a software-based appliance with comparable features but which uses your existing storage hardware. Barracuda Backup protects critical business data produced locally, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting support services to help your business to design, configure, operate and troubleshoot a backup and disaster recovery solution based on Barracuda Backup.

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Progent's veteran group of network consultants and application specialists have years of background providing online and on-premises assistance for businesses of all sizes who need to integrate Android phones and tablets into their information networks so that users can be productive from virtually anywhere. Progent offers the breadth of skills to solve network issues that involve multiple manufacturers and that represent a combination of legacy and current technology. Progent provides affordable remote expertise to assist you with any stage of planning, implementing, managing and maintaining your BYOD environment. Progent can deliver as-needed support to assist you to handle particularly challenging technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major network initiatives on schedule and within budget. Progent can assist with local, cloud-centric, or hybrid networks and offers support for all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide customized group or one-on-one classes to show you how to manage and operate Android phones efficiently.

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Progent is organized provide in-depth remote consulting for all technical areas associated with small company information systems and offers an array of strategic, as-needed support services including a part-time Chief Information Officer to provide advanced IT design and budgeting capability, a Call Center for help desk support, 24x7 remote monitoring, spam and email-borne virus filtering as a managed service, project management help for critical initiatives such as office moves oroperating system upgrades, connectivity consultants for building and maintaining fast and robust network infrastructure, security engineers to ensure data protection and regulatory compliance, disaster recovery specialists to create business continuity strategies, and software developers to write, customize, or repair business applications.

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SharePoint 2019 and Windows Server Specialist

Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide economical remote and onsite consulting, application development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can help customers design and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud resources into a cohesive intranet system.

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Progent's Cisco CCIE-certified networking consultants can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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Exchange Hosting Consulting

Progent's MS Exchange Server Hosting Services provide a world-class data center that features backed-up electrical and cooling systems, round-the-clock staffed security and IT support center, plus failover connections to tier-1 Internet service companies. Hosted Exchange servers are configured as virtualized machines for high uptime, smooth expandability, and fast recovery. Progent's services include complete incorporation with your business network, connectivity with mobile computing devices, automated monitoring of performance and network security, spam filtering, security update and service pack management, Helpdesk services, daily backup, and full email administration support.

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Progent's Linux consulting services provide small businesses and developers assistance with administering and maintaining Linux computers that coexist with Microsoft-based networks. Progent can give your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA certification. This broad array of expertise offers you an easy one-stop consulting firm to show you how to build and maintain a secure and robust cross-platform network and communications infrastructure that supports Linux and Microsoft coexistence by combining Microsoft Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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Cisco PIX Upgrade Technical Support
PIX Consultant Services

Cisco's PIX 500 firewalls have reached end of life and Cisco might not support these devices. Progent still provides technical assistance for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can also help you determine whether to adopt more current firewall technology from Cisco. Progent's Cisco-certified experts can help you design and carry out a cost-effective migration to Cisco ASA 5500-X Series firewalls following leading practices.

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Exchange 2000 Server Integration Services
Online Technical Support for Exchange 2000 Server

Progent is among the most expert information technology consulting firms for integrating email and messaging systems powered by Exchange 2000. Progent is skilled in helping small and mid-size companies derive the full advantages of Microsoft Exchange Server 2000 for common scenarios such as upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.

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ISSAP Certified Cybersecurity Consultancy

Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through thorough testing and extensive work with network security architecture. ISSAP consultants possess comprehensive understanding of access control mechanisms and techniques, phone system and network infrastructure security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security experts can assist your business with all aspects of secure network architecture.

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Designer for Vermont

Progent’s Technical Response Center (TRC) offers nationwide extended hours remote help for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service engineers provide after-hours telephone support and online direct computer connection to troubleshoot and resolve technical problems quickly and economically. The scope of IT expertise represented by Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult problems to appropriate experts as needed. For critical problems, the TRC tries to respond to your request for service in less than one hour.

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Project Server Time Reporting Consultant
Application Consultant for Project Server Time Reporting

Progent's Microsoft consultants offer in-depth support in deploying, managing and troubleshooting any edition of Microsoft Project Server and can deliver a wide variety of cost-effective remote consulting services based on proven best practices to assist organizations of all sizes to get all the advantages of this leading platform. Consulting support offered by Progent include system planning, software configuration and upgrades, strategies for safe file and status sharing among local and offsite users, network optimization, and customized webinar training classes.

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64-bit Server Online Consulting
Consultancy for 64-bit Migration

Progent’s Microsoft-certified engineers can help you to enhance your servers and/or workstations from 32 to 64 bits. Progent can assist your company to calculate the risks and advantages of moving to 64-bit processing, design an affordable upgrade strategy that minimizes operational disruptions, and offer economical, professional remote support to assist your company to install 64-bit software and applications on your existing hardware.

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Microsoft Denali Consultants
Support and Help for Microsoft Denali

Progent offers the support of certified consultants and seasoned software developers, database administrators, project managers, Cisco-certified network architects, disaster recovery planning specialists, and data security consultants to help your business to evaluate the likely advantages of SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from legacy database platforms, and configure an efficient and secure network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.

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NetApp NCIE Consultant Services
NetApp N-Series Professionals

Progent can provide enterprise customers the services of a certified NetApp consultant to deliver online or on-premises support for NetApp's complete line of SAN software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN solutions supported by Progent include system dsign, cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and troubleshooting. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN storage environments quickly and affordably following best practices.

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Windows Server 2012R2 Live Migration Consultants
Online Consulting for Windows Server 2012 R2 Private Cloud

Progent's Microsoft-certified professionals can help you to evaluate the business value of Windows Server 2012 R2 for your organization, develop pilot systems and rollout strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management staff, create a corporate-wide security strategy, automate network administration, help with application development, and generate and test a disaster recovery/business continuity plan.

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Microsoft Exchange 5.5 Migration

Progent's Microsoft-certified consultants have 20 years of background providing e-mail and unified telecommunications/email solutions for companies. Progent offers affordable Exchange Server support services to strengthen email security and virus protection, achieve high availability email, and implement remote and mobile email access. Progent’s Microsoft Exchange help and support services can assist you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or outdated Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.

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Network Management Computer Consultancy

Progent's Cisco-Premier network management engineers can assist you to use Cisco's network management tools along with a selection of specialized third-party applications to create a comprehensive network management strategy in order to keep your environment running reliably, conserve expensive resources, guard your data, recover rapidly from device breakdown or malicious attacks, and allow you to expand or reassign network resources intelligently and affordably as your business evolves.

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Remote Support for SQL Server 2005
MS SQL Remote Support

SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast development of cutting-edge high-end programs that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, ensures you success in planning, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.

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Progent offers the services of RIM BlackBerry-premier consultants who can help small organizations to design, manage, and troubleshoot BlackBerry solutions economically and effectively, doing away with the requirement for an in-house BlackBerry expert and minimizing the cost and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer in-depth backgrounds cooperating with Progent's Microsoft-expert experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security engineers. This breadth of knowledge, in conjunction with Progent's proven remote support model, offers small and mid-size businesses a cost-effective solution for incorporating BlackBerry devices and software productively into their IT network.

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Les Kent has a 35-year history of successful network integration, executive administration, marketing, and operations. He has shown a knack for developing sophisticated information technology solutions in his roles as as a network designer, application developer, project manager, implementation consultant, and problem solver for small companies, new ventures, and global corporations.

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Cisco's security and offsite access products for small companies represent a comprehensive range of manageable security products to help protect your local and remote information system. Cisco's Virtual Private Network line features routers, firewalls, intrusion detection systems and VPN concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco CCIE and CCNP qualifications who can assist your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that align most closely with your company goals.

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Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a purpose-built physical storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your existing storage hardware. Barracuda Backup protects critical business data generated on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to help your business to design, integrate, manage and repair a BDR solution based on Barracuda Backup.

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Progent's Microsoft-certified professionals have 20 years of background planning, installing, and supporting email solutions for clients in the and throughout the United States. Progent offers economical Microsoft Exchange Servers consulting services to make sure that your email environment offers compliance, high uptime, easy access for off-site and wireless users, efficient administrative utilities, and productive integration with telecommunications. Progent provides consulting and support services for Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010, MS Exchange 2007, Microsoft Exchange 2003, and MS Exchange 2K. Progent can also help small or medium companies to upgrade to Microsoft Exchange 2016 or Exchange 2013.

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Progent’s Microsoft certified professionals can provide small and mid-sized companies advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that enables the speedy creation of advanced business programs that can give your business a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the firewall. In addition to offering consulting, maintenance and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information network. Progent can also help you migrate from older editions of SQL Server to SQL Server 2005.

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Services for Dynamics GP 2015 R2

Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud readiness, works with the most popular handheld devices, allows one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also simplifies reporting, includes new Workflows, expands the Web Client, and delivers over 100 improvements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of knowledge and experience to resolve the many IT and business issues associated with deploying and managing Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the business value of your investment in this mission-critical platform.

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Progent has more than a decade of background configuring, and supporting the key platforms that make up System Center and can help you to plan, configure, manage, and fix your System Center ecosystem to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent can help you to upgrade to the latest edition of Microsoft System Center from an earlier release or from a third-party datacenter management platform to deliver the advantages of enterprise-class deployment, automation, security and compliance, plus infrastructure and application performance monitoring.

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Progent has developed a variety of programs that allow single consultants or organizations to profit by becoming referrers, selling assistants, or resellers of Progent's technical support services and advanced consulting. Alternatives are operating as a sales agent for Progent-branded services or taking advantage of Progent's information technology engineers but retaining your own brand as a seamless arm of your IT services team.

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VMware vSphere Integration Information Technology Consulting

Progent can provide the support of a certified VMware VCDX expert to help you plan, configure, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for on-premises networks, private and public clouds, or hybrid cloud deployments. Progent can provide advanced knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that provide maximum availability, fault tolerance, and application mobility.

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Progent's certified Microsoft Office and Office 365 experts can assist companies of any size to incorporate Microsoft Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive productivity solution that offers fast return on investment and enables better business outcomes. Progent can help you to interface Microsoft Office or Office 365 applications with one another and with additional key Microsoft platforms including SharePoint, Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also help you to fix compatibility issues between various releases of Office and offers customized online training to individuals and groups.

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For large organizations, Progent can supplement internal network support staffs by offering world-class background in deploying key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or worldwide enterprise with branch offices, Progent can act as a transparent nearby extension of enterprise IT management. Progent’s enterprise support services include corporate-wide security, remote branch office support, system design, Sarbox compliance, project management, and top-level support for multi-site office environments based on Enterprise Windows 2003. Progent can offer on-site consultants and specialists to help with a site move or branch move, or a system architect to help with setting up or utilizing an Internet Data Center or co-location site.

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Progent's certified information technology experts offer Windows Server 2016 integration consulting services to assist organizations of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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 Consulting for VMware SRM

VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.

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Progent can provide the support of a certified VMware VCDX expert to help you plan, deploy, administer and repair VMware vSphere and vCloud-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid systems. Progent can provide world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility.

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Exchange 2010 Management Online Troubleshooting
Exchange 2010 DAG Consultants

Progent's Microsoft-certified engineers can deliver affordable online and on-premises support to carry out your migration to Microsoft Exchange Server 2010, produce thorough documentation of your upgraded email environment, train your network support staff and users to get them up to speed quickly on Exchange 2010, and offer ongoing management consulting and engineering help. Progent can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

Top Integration Consultants Computer Network Support Group for Durham
Troubleshooters for Exchange Server 2010 Network Administration
UNIX with Windows Troubleshooting Windows, UNIX, Solaris Computer Consulting
UNIX, Windows Engineer Outsourcing for UNIX with Windows
Remote Consulting for wireless VoIP phone integration
wireless IP phone security Specialist

Cisco's wireless IP phones are industrial-grade Wi-Fi devices designed for workers who are on the move within office, hospitality, health-care or other venues where management wants user endpoints that offer more control, data security and durability than is possible with the BYOD mode of mobile communications. Integration of Cisco's wireless IP phones usually requires that you set up and fine tune numerous components of your wireless infrastructure including APs, switches, Cisco wireless LAN controllers, and call management software. Progent's certified consultants can provide online and on-premises assistance to help your organization build and manage a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

Urgent Network Server Help in Coral Springs, FL Small Business Network On-site and Remote Support in Coral Springs Fort Lauderdale
ProSight Enhanced Security Protection Services
Specialists for ProSight ESP Endpoint Protection

Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware.

VBA Development Reports for Net Framework
VPN IT Consultants Consulting for Cisco Virtual Private Network
Classes for Live Online PowerPoint
Online Acrobat Writer Training Specialist

Progent offers live remote instruction for an array of desktop applications and environments such as Microsoft Office Excel, Word, PowerPoint and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote training offers the advantages of traditional physical classroom instruction, such as instant communication between students and trainers, but eliminates the costs of travel and the challenge of attempting to accommodate the schedules of multiple trainees. Offered to single students or groups of any size, Progent's live online instruction permits the instructor to run the seminar from an online facility and the students can be dispersed throughout an office or across the country. Live online instruction supports powerful learning mechanisms such as broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be short and targeted to specialized subjects or extended in time and wider in scope.

VPN Network Consulting Support and Integration
VPN Remote Support Top Rated Cisco VPN Support Outsourcing
MySQL application development Consultant
MySQL and Windows Services

Progent’s team of expert software programmers, relational database architects, and program management consultants can assist enterprise clients to carry out development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to veteran program managers for advanced planning and program co-ordination or Progent can assist customers fill in expertise gaps by providing relational database designers and software programmers skilled in developing RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to integrate SharePoint with additional data sources like SQL Server and Office Excel to create data-intensive intranets and web portals. Progent also offers expertise with web development technologies and can assist clients to build, expand, repair, or port web applications to take advantage of the most current web technology.

Virtual Server Consultants Server Consolidation Configuration
Windows 2019 Server Installer Emergency Windows Server 2016 Networking Companies
Windows 7 Wireless Network Engineer Windows 7 Specialist
Windows Knowledge Transfer Router Education
Windows SBS Integration Consulting for Windows SBS 2008
Wireless Case Studies
Wireless Integration Case Study

Progent provided a wireless networking environment that enabled a school to increase efficiency and eliminate the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting separate locations up to 2.5 miles apart and can extend to even longer distances. This wireless solution offered improved performance and reliability than simply amplifying the 802.11b wireless network, and because it uses the 5.8Ghz spectrum it offered immunity to outside interference.

Windows Server 2012 R2 Computer Network Consultants New Orleans Louisiana Windows 2008 Server Security Consultant New Orleans, Kenner
Windows Server 2016 Outsourcing Technology Glendale California Glendale, CA Windows Server 2012 R2 Networking Firms
iPhone integration Remote Support Apple iOS integration Technical Support
Professional for Microsoft AD
Active Directory On-site Technical Support

Microsoft Windows Enterprise Directory requires extensive practical experience to integrate optimally across a large corporation. Progent’s Microsoft Certified engineers are experts in planning, deploying, and supporting sophisticated Microsoft Enterprise Active Directory installations. Progent’s fields of proven competence with Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, dealing with residual legacy software configuration objects in production Active Directory systems, and fixing failed installations of Active Directory and AD-associated programs.