Immediate Online Troubleshooting for Baltimore Information Networks
Immediate Phone Consulting for Baltimore SystemsFor companies in Baltimore or anywhere in the state of Maryland, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct costs since service calls require minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is especially important for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you receive. Unlike many online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from situations where quick solutions manage to end up as substantial tabs. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes that permit the highest degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your computer system remotely without violating system security.

Progent's powerful service reporting application keeps thorough records for all support that Progent's customers have received. Progent's authorized consultants have access to the records of services provided to each customer by any consultant. This archive of issues and repairs is organized as a readily exploitable internal database that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft open up other massive support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists can determine the best solutions quickly.

Remote services offered by Progent to clients in Baltimore and throughout the state of Maryland include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to build and maintain an internal Help Desk Call Center but who need quick communication with a reliable Call Center with professional telephone assistance as well as the ability to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting support can support you in creating an effective new Call Center or enhancing your existing one, identifying or customizing Call Center application software to handle the unique needs of your corporation, or providing temporary online personnel to work with your internal Help Desk Call Center team to deal with demanding situations like software migrations, major updates, or installing new applications.

    Progent's Help Desk team of seasoned network experts provides your clients in Baltimore or anywhere in the state of Maryland immediate contact with a dependable network service resource with years of background providing phone support and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center recognition as a crucial enabler of business performance, and Progent's target is to fix instead of just track technical issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Group can supply online professional engineering expertise and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Baltimore, or anywhere in the state of Maryland, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By spotting emerging issues before they result in crashes, system monitoring can avoid disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a combination of platforms.
How Your Baltimore Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Baltimore or anywhere in the state of Maryland, Progent's online network support engineers can provide professional and cost-effective IT support whenever your organization has to have it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix network problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Baltimore business has a regular independent support technician or maintains an in-house IT staff that can deal with the majority of network problems, Progent’s Microsoft certified engineers can provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to solve sudden network emergencies or particularly challenging integration projects.

Features of Progent's Remote Network Support for Baltimore
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give companies in Baltimore or throughout the state of Maryland the greatest leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Family of Servers
    Progent offers in-depth expertise for Microsoft’s powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation transmitted by every consultant to each customer. The discipline of documenting and archiving service activity allows more effective support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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