Immediate Online Technical Support for Baltimore Maryland Computer Systems
Immediate Remote Support for Baltimore SystemsFor companies in Baltimore Maryland, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage because they have the real-world background and are equipped with the sophisticated technology necessary to solve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions require minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company benefits additionally with incidental expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike typical remote support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where fast solutions somehow turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven processes that promote the maximum level of efficiency for remote help and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's remote service group to interface to your company's system remotely without breaching network security.

Progent's sophisticated service database application stores detailed records for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance rendered to every customer by any Progent consultant. This archive of issues and solutions is organized as an easily searchable support knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional extensive technical databases and permit quick access to vendors' internal engineering staff so Progent's online service experts are able to find the best resolutions promptly.

Online support services available from Progent to businesses in Baltimore Maryland include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight series of network management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast recovery of important files, apps, system images, plus VMs. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information network. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you log into a protected online account and give your password you are requested to verify who you are via a device that only you have and that uses a separate network channel. A broad range of devices can be used as this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you�re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your current one, evaluating or customizing Call Center software to address the unique demands of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk Call Center group during high-demand scenarios such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of veteran network consultants provides your workers in Baltimore Maryland rapid assistance from a large technical support resource with extensive experience providing phone support and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a major enabler of company success, and Progent's policy is to resolve and not just document technical issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote and in-depth engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Project, Office Word, and Office Excel. To read more concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Baltimore Maryland remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM to accommodate your business so that your computer support is proactive rather than reactive. By detecting potential problems before they cause crashes, system monitoring can avoid stressful and costly service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks based on a mix of OS platforms.
How Your Baltimore Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Baltimore Maryland, Progent's phone-based network support specialists are ready to deliver effective and affordable system support the moment your company requires it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Baltimore office deals with a regular freelance consultant or maintains a full time IT staff that can deal with the majority of network issues, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network crises or especially challenging integration projects.

Details of Progent's Online Network Support for Baltimore Maryland
Progent's online support, remote troubleshooting, network security consulting, and network management services offer businesses in Baltimore Maryland unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



An index of content::

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter.

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    24/7/365 Exchange 2016 DAG Consultants

    Progent can help you in all phases of your migration to Exchange 2016 such as planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your virtual machines (VMs), databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's data protection experts can assist your company to design, implement and troubleshoot a backup plan built around MSP360 technology. MSP360 enables file/folder or image-based backup/recovery for VMs and physical computers, works with all popular public clouds, and allows businesses to build a backup solution with a minimum RTO and a granular Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to protect against data loss caused by user mistakes, system glitches, ill-intentioned users, and external assaults such as ransomware. For details, see ProSight Data Protection Services 360 Backup solutions.

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    E-Mail Guard represents a complete service for blocking spam and viruses. E-Mail Guard addresses the protection and management of company email by providing continually improved spam and virus filtering, policy management, content filtering, and protection against email-based DHA and DDoS attacks. E-Mail Guard also includes monitoring, administration and reporting tools as well as outgoing email testing to let you troubleshoot your email system and define and enforce company email policy.

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    Progents Microsoft-certified experts offer businesses of any size consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced platform that uses web-based technology for intelligently connecting people, teams and data. SharePoint Server offers a central spot for your workers or clients to access, manage, distribute and manipulate relevant data, files, and software and to interact with one another. SharePoint allows quicker and better decisions, more efficient access across teams and more economical business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the knowledge theyve created in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint consultants can help you to manage your current SharePoint ecosystem or upgrade to the current release of SharePoint Server or to SharePoint Online.

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    E-Mail Guard from Postini provides continually upgraded spam and virus blocking, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini partner and service firm. If your business is too small to qualify for a regular Postini license, you can still have the use of Postinis Perimeter Management technology via Progents E-Mail Guard spam filtering and anti-virus service offering. Progents expert e-mail security professionals can help you create an email safety plan that features anti-spam and virus defense services and policies.

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    Progent's expert consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 migration plan that avoids network disruption, simplifies ongoing service demands, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-site migrations, Progent has the experience to complete your project quickly and economically. Progent's Exchange Server 2003 help, repair, and consulting services include assistance with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.

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  • SQL Server Management Studio Consultant
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    SQL Server 2016 introduces significant enhancements in speed, scale, security, uptime, BOYD integration, plus integrated analytics and reporting. New features include PolyBase for handling structured and unstructured files in one appliance for data warehousing, Jason integration, Row-level Security, Mobile Report Publisher, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified consultants can provide remote and onsite support to assist organizations of all sizes to configure, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.

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    Progent's SonicWall firewall consultants can show you how to deploy, maintain, and troubleshoot SonicWall firewall/VPN devices including the current SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete network protection solution and build protection into your business practices.

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    Progents Wireless Consulting Services offer a convenient, economical option for businesses of all sizes to integrate, manage, monitor and repair the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Cisco has developed an extensive array of routers including appliances built to provide the security, performance, and availability demanded by customers from branch offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can help you choose and configure Cisco routers to establish a reliable foundation for your IT system and to make it economical to expand as you support new users, start new offices, install new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers based on Cisco's IOS platform, including the Cisco 800 series of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Series Routers.

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    The complexity and integration requirements of Microsoft Windows Servers requires a network consulting firm with hands-on expertise and broad familiarity with planning and building seamless, end-to-end network technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progents consulting services can help you with planning, installing, administering, and supporting Windows Server solutions that maximize the productivity of your IT network. Progents consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.

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    Progent's proven ransomware recovery consultants can help your business to restore an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Microsoft Small Business Server is an affordable suite of server products that provides the foundation for a feature-rich but easy-to-manage information. The IT demands of the Microsoft .NET products included with Small Business Server 2011 requires a computer consultant with real-world experience planning and building seamless, end-to-end business network solutions. Progent's Microsoft SBS Server consultants have an average of over a decade of experience integrating computer networks powered by Microsoft products. This expertise ensures you success in deploying, managing, and troubleshooting network environments that incorporate the Microsoft Small Business Server package of servers and applications.

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    In performing IT projects for enterprise clients, Progent uses a structured methodology based on defined milestones in order to meet financial, scheduling and technical goals while minimizing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design proposals, test models, design adjustments, and professional implementation. All phases are recorded to provide a detailed summary of technical services performed and to help in ongoing network support.

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    Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity downtime, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and design services include assistance with the integration of third-party add-ons to Exchange 2007 Server and the design of unified messaging solutions based on Exchange 2007 Server.

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    Progent offers support services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall/VPN appliance that aligns with your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.

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    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Mid-size businesses who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive.

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    Progent's expert support team can help you design and implement a smooth in-place Exchange Server 2007 upgrade strategy that avoids network downtime, simplifies ongoing support demands, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-location upgrades, Progent has the experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange 2007 Server.

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    Progent's certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration strategies, tune your network for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT management team, create an enterprise-wide security strategy, streamline network administration, help with creating applications, and generate and test a disaster recovery/business continuity plan.

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    Progent can provide the assistance of a certified VMware VCDX consultant to help your organization plan, deploy, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, cloud environments, or hybrid deployments. Progent offers advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide high availability, fault tolerance, and disaster recovery.

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  • 24-Hour Network Consultants Windows, UNIX, Solaris
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    Progent's UNIX family consulting services provide small businesses and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience provides you with a convenient one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    If you want to update your corporate web site, build internal websites for purposes such as human resources or employee education, establish a high-impact web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can supply talented and experienced web designers. Progent's consultants can also help you build and manage a secure, robust server and communications network, including off-site and wireless access, to support your web tools.

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