Fast Remote Technical Support for Baltimore Maryland Computer Systems
Urgent Phone Support for Baltimore NetworksFor organizations in Baltimore Maryland, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of information system issues quickly. This lowers immediate expenses since solutions require fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental costs by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing model for online help is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many remote support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where quick repairs somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-proven processes that ensure the highest degree of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your company's network without breaching system security.

Progent's sophisticated service reporting system stores detailed records describing the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of assistance rendered to each client by any engineer. This history of anomalies and responses is structured as an easily accessible proprietary database that allows Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's remote consulting specialists can determine the best resolutions promptly.

Remote services available from Progent to customers in Baltimore Maryland include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all key aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, apps, images, plus VMs. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user error, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT network. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services allow your IT staff to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several validation devices. For more information about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities created to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center staff of experienced network professionals offers your workers in Baltimore Maryland rapid access to an efficient support group with years of experience providing phone consulting and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a significant driver of company performance, and Progent's target is to solve rather than merely annotate technical problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply remote professional consulting support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. For more concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Baltimore Maryland remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can configure Operations Manager for your environment so your IT support is proactive rather than reactive. By uncovering emerging trouble spots before they cause crashes, remote monitoring can avoid inconvenient and expensive information system crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by a variety of platforms.
How Your Baltimore Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Baltimore Maryland, Progent's phone-based network support engineers can provide professional and affordable IT help the instant your business needs it. More than 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Baltimore office has a local freelance consultant or maintains an in-house IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified engineers are available to provide a convenient and transparent remote extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to handle unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Support for Baltimore Maryland
Progent's online help, remote troubleshooting, network security expertise, and system administration services give businesses in Baltimore Maryland the greatest leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk services and system management, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, refined support tools, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    If you are a network engineer with system support experience, joining Progent and helping Progent's clients will enhance your skills through interaction with our staff of mutually supportive, world-class consultants. Progent's concentration on providing IT expertise and computer support to small companies will give you the opportunity to consult in depth with business leaders and contribute significantly to the success of dynamic companies. In addition, Our virtual office network provides state-of-the-art tools for off-site service and wireless access to allow you to come up with fast solutions when you take on mission-critical problems.

  • Remote Workforce Baltimore Expertise - Help Desk Outsourcing Consulting Services Baltimore Towson Work at Home Employees Baltimore Consulting and Support Services - Call Desk Outsourcing Consultants Baltimore Towson

    • SonicWall NSA Firewall Cybersecurity Contractor
    24x7x365 SonicWall TZ300 Firewall Network Security Evaluation

    Progent's SonicWall firewall consultants can show you how to deploy, manage, and update SonicWall firewall/VPN devices including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and design protection into your corporate processes.

  • Risk Response On-site Support CRISC Cybersecurity Technical Consultant
  • SQL Server 2019 Big Data Cluster Online Technical Support SQL Server 2019 Always Encrypted Online Help
  • Security Audits SonicWall NSA 9250 Firewall SonicWall NSA 3650 Firewall Network Consultants
  • Setup and Support Altaro VM Backup Scheduling Remote Troubleshooting Hornetsecurity Altaro VM Backup Replication
  • SharePoint Workspace 2010 Engineer SharePoint Designer 2010 Support and Help
  • Slackware Linux, Solaris, UNIX IT Consulting Port of Baltimore Suse Linux, Solaris, UNIX Support Baltimore Maryland, America
  • Staffing for Computer Support Groups Baltimore IT Staff Augmentation Support Services Baltimore
  • Support and Help Remote Employees Network Infrastructure After Hours Specialists Remote Workers Infrastructure
  • Technical Support Services Consulting for IT Service Firms IT Services for Network Service Firms Integration
  • Telecommuters Baltimore Consulting - Set up Consulting Services Baltimore Downtown Baltimore Remote Workers Solutions Consulting Experts Baltimore Towson
  • Baltimore Information Technology Consulting Company
  • Top Baltimore Crypto-Ransomware Conti protection and ransomware recovery Baltimore Towson Baltimore Ransomware Preparedness Baltimore Downtown

    • ASA 5505 Firewall Technology Consulting
    Cisco ASA 5500 Firewall Upgrade Online Technical Support

    Progent's Cisco CCIE-certified networking consultants can help you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.

  • Top ISP Service Plan Selection Consultant Services Internet Service Provider Selection Engineer
  • 24 Hour Baltimore, Maryland Networking Support
  • Top Mac and Exchange Professional Remote Troubleshooting macOS and Exchange
  • Top Quality Cisco Remote Access Information Technology Consulting Firms Cisco Access Point Tech Support Outsource
  • Top Quality Microsoft and Apple Mac Desktop Small Office Computer Consultant Desktop Service Provider
  • Top Quality Small Business 500 Access Point Engineer Small Business 100 Access Point Support Outsourcing
  • Top Zero Trust Security IT Services 24 Hour Remote Support Services MFA and Single Sign-on (SSO)
  • VoIP phones patch management Professional Biggest Smartphone patch management Consulting
  • Baltimore, Maryland Tech Consultants
  • Windows Essential Business Server Setup and Support Microsoft Windows Small Business Server 2008 Consultants

    • Microsoft Consulting Best Practices Information Technology Consulting Company
    24 Hour Problem Escalation Through Teamwork Designer

    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the front lines of IT service, executing a broad range of IT tasks for a large mix of clients. Each Progent consultant shares a proven set of individual best practices that are incorporated into shared best practices training that Progent instills in its support staff. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for using computer knowledge to solve real-world network problems quickly.

  • Network Design and Configuration Baltimore County
  • Windows Server 2008 R2 Engineer Windows Server 2008 DirectAccess Computer Consulting
  • Windows Server Hyper-V 2016 Management On-site Support Windows Hyper-V 2016 Linux IT Consulting
  • Windows, UNIX, Solaris Outsourcing After Hours Windows, UNIX, Solaris Setup and Support
  • iPad patch management Specialists Consultant Services Network infrastructure patch management
  • Baltimore, Maryland IT Consultants
  • ransomware cleanup and restore Specialists Egregor ransomware recovery Professional
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