Fast and Affordable Remote Troubleshooting for Baltimore Networks
For businesses located in Baltimore or anywhere in Maryland, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology necessary to resolve most network issues rapidly. This lowers immediate expenses because solutions require minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially valuable for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to many online service firms, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from situations where speedy. minor solutions somehow turn into large invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and proven processes which permit the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to link to your network without compromising corporate security.
Progent's advanced service reporting application stores extensive records describing the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance provided to every Progent customer by every Progent engineer. This history of issues and responses is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service experts can determine optimal resolutions quickly.
Remote technical services provided by Progent to clients in Baltimore and throughout the state of Maryland include:
Certified Windows Experts
Progent's Microsoft-premier online service professionals can provide computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to assist you company to install, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. CCIEs know how to handle even the most challenging challenges associated with network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs are an excellent value since their depth of experience permits them to fix problems rapidly. In many instances, less experienced service providers can wrestle for many hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can connect to your environment via state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and economical analysis and repair.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading family of networking appliances by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to clean up rapidly following a serious penetration. Security services available from Progent cover comprehensive data security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; building safe techniques for off-site and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Important Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top corporations. The ProSight series of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Baltimore Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk staff of veteran network professionals offers your customers in Baltimore or anywhere in the state of Maryland instant contact with a reliable network service group with extensive background providing phone support and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a key driver of company performance, and Progent's policy is to solve and not just report network issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides remote professional engineering support and training in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Baltimore, or anywhere in the state of Maryland, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they result in full-scale emergencies, automated monitoring can minimize inconvenient and costly service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks powered by multiple OS platforms.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Baltimore or anywhere in the state of Maryland, Progent's phone-based network support specialists can deliver expert and economical system support whenever your business needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Baltimore office relies on a local freelance support technician or maintains a full time organization that can handle common network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to fix sudden system crises or particularly tough integration problems.
Features of Progent's Remote Network Services for Baltimore
Progent's phone help, remote troubleshooting, system security consulting, and network management services give offices in Baltimore or throughout the state of Maryland unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your business world class network support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Baltimore and is also ideal for networks in geographic regions of Maryland that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad array of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for phone support and asks for no monthly subscription fee for services provided during normal business hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers help from authorized professionals who have experience in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support services include technology integration, MS Exchange consulting, corporate security design, and shared Help Desk services. Progent's Experts group offers in-depth consulting expertise for critical application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Project Management and Application Development
Amazon MWS Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and thorough information technology solutions that align with the unique needs of your business.
- Sophisticated Remote Connectivity Tools
Secure online access allows Progent's service experts to see exactly what your customers see. This makes it easier to produce quick fixes to issues that might otherwise require a costly personal service call. Cutting-edge online connectivity software and experienced technicians combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Leading VPN Products
Progent supports secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Service for High System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose workers need immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, in the trenches of network support, performing a wide variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This means that you get not just expert IT help, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits by the minute. As a result, you pay only for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Businesses who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.