Immediate Remote Support for Baltimore Maryland Computer Systems
Urgent Phone Consulting for Baltimore SystemsFor businesses located in Baltimore Maryland, Progent offers online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote support experts provide excellent value because they have the real-world experience and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces direct expenses since solutions use up minimal billable minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable in environments that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to many remote service firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor solutions somehow end up as big invoices. Progent's skill at solving problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that permit the highest level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent's online support team can access your company's environment without violating network security.

Progent's powerful technical support reporting application maintains comprehensive histories of all support that Progent's customers have received. Progent's team service personnel have access to the records of services provided to every customer by any Progent engineer. This archive of trouble tickets and responses is stored as an easily accessible internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional extensive support databases and permit fast access to vendors' internal product engineers so Progent's remote service experts can find the most efficient resolutions promptly.

Remote services available from Progent to companies in Baltimore Maryland include:

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, subscription-based services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all potential problems can be resolved before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by offering tools for performing common tedious jobs. These include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your specified IT management staff and your Progent consultant so emerging issues can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting plug-ins created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and allow non-disruptive backup and rapid restoration of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human error, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk provides a transparent extension of your core support group. User interaction with the Help Desk, delivery of support, issue escalation, trouble ticket creation and updates, efficiency metrics, and management of the support database are cohesive regardless of whether incidents are taken care of by your in-house network support organization, by Progent's team, or a mix of the two. Your business has unrestricted versatility to extend or shrink your part of IT support activity as needed. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training. For more information about ProSight Shared Call Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk Call Center software products to address the particular demands of your business, or providing occasional online staff to supplement your in-house Call Center team during high-demand situations like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network experts gives your computer users in Baltimore Maryland immediate assistance from a reliable network service resource with substantial experience offering phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a significant enabler of business performance, and Progent's goal is to fix rather than just annotate network problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff provides remote and in-depth engineering support and training in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Baltimore Maryland remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to accommodate your environment so your network support is proactive and automated. By spotting potential issues before they cause crashes, automated monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a variety of platforms.
How Your Baltimore Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Baltimore Maryland, Progent's phone-based computer support engineers can provide professional and cost-effective IT support the moment your business requires it. More than 20 years of delivering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Baltimore company relies on a local independent consultant or maintains a full time IT staff that know how to handle typical computer issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address unexpected network emergencies or particularly tough integration projects.

Details of Progent's Online Network Services for Baltimore Maryland
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services offer companies in Baltimore Maryland the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large internal IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



An index of content::

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    • Palo Alto Networks PA-7000 Series Firewalls Network Security Audit
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    Progent's Palo Alto Networks firewall consultants can show you how to select, deploy, and manage Palo Alto Networks PA-Series firewalls to create a modern security ecosystem that extends across your data center and cloud-based resources and guards any user at any location with any device.

  • Aironet AP Management Information Technology Consulting Aironet Ruggedized APs IT Services
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    • Windows Server 2016 Hybrid Configuration Integration Support
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    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to help businesses of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can help you to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.

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    • ProSight NinjaOne Server and Desktop Management Professional
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    ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets.

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    Progent's disaster recovery planning and business continuity professionals can show you how to create a disaster recovery strategy in case of an IT system disaster. Progent can show you how to develop a complete disaster recovery strategy that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, high-availability system solution that takes into account reliability issues covering a wide range of network technologies and processes.

  • Baltimore Remote Workers Setup Consulting Teleworkers Expertise in Baltimore - Infrastructure Consulting Baltimore, MD
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  • Baltimore Ryuk Crypto-Ransomware Settlement Negotiation Help Port of Baltimore Baltimore Phobos Ransomware Settlement Negotiation Help Baltimore Towson
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    • Notebook VPN Server Support
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    Progent's remote connectivity and wireless synchronization experts can help you to plan and deploy secure access solutions for remote desktops, notebooks, and smartphones so they integrate seamlessly with your information network, allowing your business to improve the productivity of your remote workforce.

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    • Emergency Technology Consulting Work from Home Video Conferencing
    24-7 At Home Workforce Video Conferencing Computer Engineer

    Progent can help small and medium-size organizations to implement and troubleshoot conferencing solutions to enable their at-home workers to interact productively with colleagues and clients.

  • Computer Tech Baltimore Baltimore, Maryland Network Security Consulting

    • Shared Help Desk Ticketing Technology Consulting
    Call Center Sharing Support and Setup

    Progent's Co-managed Call Center service allows your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  • Design Applications FRx Report Developer
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    • Microsoft Financial Software Integration Support
    Great Plains Accounting Software Network Consultant

    Progent can show you how to prepare and implement a smooth migration to Dynamics GP/Great Plains so that you preserve your information, improve your protection, modernize your analytics, take full advantage of Microsoft Office integration, and minimize business interruption by designing and executing a sensible migration strategy. Progent can also help educate new Dynamics GP users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce custom business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.

  • Emergency Online Support Microsoft LCS Server 2007 After Hours Live Communications Server Outsourcing

    • Emergency RHCE Small Business IT Support Firm
    CCSA Network Admin Companies

    Progent offers clients the services of consultants who have been awarded some of the computer industry's most prized certifications. Progent believes that clients have the right to know that their computer service providers have accredited testing as well as broad real-world field experience so that Progent's clients can engage Progent's service with confidence. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly better vendor help than is available to uncertified consultants, allowing Progent to deliver clients a better level of computer support. In other cases, major certifications such as CISSP or ISSEP for network security can help enterprise clients to demonstrate compliance with regulatory demands by using the assistance of accredited industry experts.

  • Engineer MFA and Single Sign-on (SSO) Duo Zero Trust Cybersecurity Engineer
  • Engineer Suse Linux, Sun Solaris, UNIX Port of Baltimore Mandrake Linux, Sun Solaris, UNIX Integration Baltimore
  • Exchange 2007 Consultant Services Microsoft Exchange Technology Consulting Services
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  • External Network Security Inventory Specialist Wireless Security Inventory Specialists
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    • .NET F# Programming
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    Progent's software experts have worked for two decades with .NET tools and the Visual Studio development environment and can build or update .NET applications quickly and at low cost.

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    • SCCM 2016 Reporting Computer Consulting
    24 Hour Technical Consultant SCCM 2016 Distribution Point

    Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes security and compliance settings management, keeps track of network resources, protects against corporate data leakage, performs network health reporting, allows secure end-user self service, and offers a common point of control for managing mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can assist your organization with any aspect of designing, installing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.

  • IT Services Apple Mac macOS and OS X Help and Support
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    • Network Performance Optimization Support and Integration
    ProSight Remote Network Troubleshooting Consulting Services

    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks.

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    • Solaris with Windows Consultants
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    Progent's UNIX family support experts offer small businesses and software developers support for administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA certification. This broad array of expertise provides you with a convenient single consulting firm to help you create and maintain a protected and reliable mixed-platform network and communications solution that supports UNIX and Microsoft interoperability by combining Microsoft Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    • Flexential Tampa Colocation Center Consulting Services
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    Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a group of network experts located in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran disaster recover planning experts. Progent can also assist your business to plan and execute a move to the Flexential data center with services such as designing system architecture, recommending hardware, system setup and testing, troubleshooting, setting up online network management, and educating your network staff.

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    • Forefront Network Inspection System Online Troubleshooting
    Forefront Threat Management Gateway 2010 Support and Integration

    Microsoft Forefront Threat Management Gateway builds on the proven security technologies of ISA Server and provides a centrally managed Internet gateway that acts as a one-server solution for a variety of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security reporting features, permits custom reports generated by Microsoft SQL Server, works with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft engineers can assist your company to design and execute test and production implementations; interface Forefront Threat Management Gateway with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; install Forefront TMG 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing support and repair services. Progent can also help you to migrate smoothly to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    • NetApp SAN Fabric Specialists
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    Progent offers enterprise clients the services of a certified NetApp consultant to deliver remote or onsite expertise for NetApp's entire portfolio of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, storage management, security and compliance, disaster recovery, and remediation. Progent can provide Level 3 support to help you to take care of problems with NetApp SAN environments quickly and affordably following leading practices.

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    • Les Kent has a 35-year history of successful technology integration, corporate administration, sales, and operations. He has demonstrated a talent for creating sophisticated information technology solutions in his roles as as a network architect, software developer, project manager, implementation expert, and problem solver for small businesses, new ventures, and global enterprises.

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    Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and integrated email/telephony solutions for companies. Progent provides economical Microsoft Exchange Server support services to enhance email security and virus protection, achieve high availability email, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange consulting and support services can assist you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    • Employment Opportunities Telecommuting Network Consultants
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    If you are a network consultant with technical support expertise, teaming with Progent and assisting our clients will enhance your skills through interaction with our staff of motivated, world-class consultants. Progent's concentration on providing network expertise and computer support to small companies will give you the chance to work closely with business leaders and contribute significantly to the success of exciting organizations. Also, Our virtual office environment provides state-of-the-art tools for remote service and wireless connectivity to help you to deliver fast fixes when you take on business-critical problems.

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    • Private Cloud Hosting Services Consulting
    Private Cloud Solutions Consultant

    Progent's Private Cloud Hosting outsourcing provides complete hosting of a small or mid-size company's servers in a solution that gives the maximum level of availability and expandability and is in addition simple to transfer to any data center. Progent's Private Cloud Hosting services are based upon proven virtualization platforms that allow small companies with mixed- platform IT systems to save significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility.

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