Immediate Remote Help for Baltimore Maryland Computer Networks
Immediate Online Support for Baltimore SystemsFor businesses located in Baltimore Maryland, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most network issues quickly. Efficient support lowers direct expenses since service calls use up fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization saves even more in incidental costs by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing model for online support is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike many online service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where speedy. minor fixes somehow turn into big bills. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes that ensure the maximum degree of efficiency for online help and repair for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's computer system without compromising system security.

Progent's powerful technical support database system keeps extensive records for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of all help rendered to each client by any engineer. This database of issues and fixes is organized as a readily retrievable internal database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and working associations with key vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's online service experts are able to determine the best solutions promptly.

Online support services available from Progent to businesses in Baltimore Maryland include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and allow transparent backup and fast restoration of important files/folders, apps, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT team to focus on line-of-business initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used as this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth reporting plug-ins created to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your clients in Baltimore Maryland instant contact with an effective network service resource with extensive experience offering telephone-based consulting and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of company productivity, and Progent's intent is to resolve and not merely record technical issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team offers remote and in-depth consulting support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read more on Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Baltimore Maryland remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to fit your business so your IT support is proactive rather than reactive. By anticipating emerging problems before they cause downtime, remote monitoring can minimize inconvenient and expensive service failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems based on multiple operating systems.
How Your Baltimore Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Baltimore Maryland, Progent's online network support engineers can provide expert and economical IT support the moment your business has to have it. More than two decades of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Baltimore company has a local independent consultant or employs a full time organization that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to address unexpected system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in Baltimore Maryland
Progent's online support services allow your Baltimore company to experience the benefits of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will acquire added business worth by being more reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    For most businesses in Baltimore Maryland, nearby network service resources, whether represented by outside consultants or an in-house maintenance staff, can take care of typical technical problems. On the other hand, serious problems may occur when local resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online service experts give you an easy, quick, and budget-friendly way to augment your regular help and to transfer useful knowledge to increase your ability to deal with future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller companies often depend on individual freelance consultants. While independent consultants carry smaller internal costs than larger consulting firms and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of backup help may require your business to go without assistance during an emergency. As your company grows, network unavailability and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your IT system stays available.

  • Create a Scalable Foundation for Seamless Growth
    Companies often start with an IT system implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the business. Such poorly built environments require proper analysis, intelligent strategic planning, and wide IT expertise to evolve to a network infrastructure that can provide the solid foundation to handle vital business requirements and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complicated maze of product alternatives capable of promoting business growth and enhancing efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a specific vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match IT consulting with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned support software, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of network support, executing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert technical capability, but also a support engineer with proven methods for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who utilize familiar independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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