Fast Online Support for Baltimore Computer Systems
For businesses located in Baltimore or anywhere in Maryland, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent value because they have the practical background and are equipped with the sophisticated technology required to resolve most information system issues rapidly. Efficient support lowers direct expenses because solutions use up minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting experience is particularly important for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you actually get. In contrast to typical online support firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor solutions manage to end up as big bills. Progent's penchant for disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and proven processes which promote the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to interface to your computer system without compromising corporate security.
Progent's sophisticated customer support reporting system stores extensive histories of the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to each Progent client by any Progent consultant. This archive of trouble tickets and repairs is organized as a conveniently searchable proprietary database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and permit priority response from vendors' internal product engineers so Progent's online service experts can come up with the most efficient resolutions promptly.
Online support available from Progent to customers in Baltimore and anywhere in the state of Maryland include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote service experts can deliver computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to assist your business to install, integrate, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and validates an individual's technical knowledge at the expert level. CCIEs know how to deal with even the most stubborn issues occurring in network infrastructure design, integration, management, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. Cisco CCIEs represent an excellent value since their broad experience allows them to resolve problems quickly. In common instances, less experienced consultants can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your network by means of the latest on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and repair.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure devices. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs deployment help, Cisco WiFi controllers consulting, Cisco VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your company to clean up rapidly after a serious penetration. Security support services available from Progent cover comprehensive information security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; designing safe mechanisms for off-site and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent can provide expert remote consulting support to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of information technologies such as system architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Baltimore Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are designed for businesses who don't have the resources to create an in-house Call Center but who want quick response from an efficient Call Center with professional telephone assistance as well as the ability to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Call Center can operate as a an escalation option to resolve the toughest technical problems, or be ready in hectic instances when your other service providers are swamped.
Progent's Help Desk team of veteran network experts gives your clients in Baltimore or anywhere in the state of Maryland instant access to a large technical support group with years of background providing phone help and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a major enabler of business productivity, and Progent's goal is to solve and not merely annotate network problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Baltimore, or anywhere in the state of Maryland, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so your network support is proactive and automated. By anticipating emerging problems before they grow into network outages, automated monitoring can minimize disruptive and expensive network failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate a variety of platforms.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Baltimore or anywhere in the state of Maryland, Progent's phone-based computer support engineers can provide professional and cost-effective system help the instant your business requires it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Baltimore office relies on a local independent support technician or maintains an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with sudden network emergencies or particularly complicated integration projects.
Advantages of Progent's IT Support for Offices in Baltimore
Progent's online support services allow your Baltimore organization to experience the benefits of timely, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive added business worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:
- Seamless remote expansion of your on-site IT resources
With most organizations in Baltimore or anywhere in Maryland, local network service resources, whether made up of outside consultants or an in-house maintenance staff, can solve the majority of technical issues. However, IT crises can spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support people. In these situations, Progent's on-call service professionals offer a convenient, quick, and budget-friendly way to supplement your regular help and to convey useful knowledge to increase your capability to resolve downstream problems locally.
- Less Reliance on Freelance Consultants
For IT support, smaller offices commonly depend on individual freelance service providers. Although freelance service people carry smaller overhead than larger service companies and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup help may require your company to wait for assistance during an emergency. As your company grows, system downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to insure your network remains up and running.
- Build a Scalable Basis for Seamless Expansion
Organizations often start with an information system created on a modest budget. Lacking a strong infrastructure, band-aid repairs can get piled onto a shaky foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. These badly designed environments require proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure able to deliver the solid foundation to meet critical business requirements and ease downstream expansion.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller businesses require advice and technical education to negotiate an increasingly complex maze of product options available for promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is motivated to resell a certain vendor's products. IT support and product sales can lead to a situation where the recommended
solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical expertise with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT experience, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent offers world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits by the minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during regular working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.