Fast Remote Troubleshooting for Baltimore Maryland Information Networks
Immediate Phone Consulting for Baltimore NetworksFor companies in Baltimore Maryland, Progent offers remote help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical background and have access to the sophisticated tools needed to solve most information system issues rapidly. Efficient support lowers direct costs since solutions require minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in indirect expenses by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike many online service companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where fast solutions manage to end up as major invoices. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and proven processes that ensure the maximum degree of efficiency for online help and repair for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to access your system remotely without breaching network security.

Progent's proven customer support database application includes detailed histories of the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help provided to every customer by any engineer. This archive of issues and solutions is structured as a readily retrievable support database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions promptly.

Remote support services available from Progent to clients in Baltimore Maryland include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and allow non-disruptive backup and rapid restoration of vital files, applications, images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT network. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services allow your IT staff to focus on more strategic projects and tasks that deliver the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity on a device that only you possess and that uses a different network channel. A broad range of out-of-band devices can be used for this second means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To find out more about Duo identity validation services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time management reporting tools designed to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting expertise can guide you in building an effective new Help Desk or improving your existing organization, evaluating or modifying Help Desk software to handle the particular requirements of your company, or providing temporary phone support personnel to reinforce your existing Call Center resources to handle unusually busy situations such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Baltimore Maryland rapid assistance from an efficient technical support resource with substantial experience offering phone consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to fix instead of just record IT issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides online professional engineering expertise and training in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Baltimore Maryland online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to fit your environment so your computer support is proactive and automated. By detecting potential issues before they evolve into downtime, remote monitoring can minimize inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support multiple operating systems.
How Your Baltimore Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Baltimore Maryland, Progent's online computer support engineers can deliver professional and cost-effective system support the moment your company needs it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Baltimore business works with a regular freelance support technician or employs an in-house organization that can deal with ordinary network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the time or the expertise to address unexpected system crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in Baltimore Maryland
Progent's online support services allow your Baltimore business to experience the benefits of timely, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic worth by being more reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    For most companies in Baltimore Maryland, nearby network support resources, whether represented by freelance consultants or an in-house IT staff, can resolve typical network issues. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your usual support people. In these situations, Progent's online support professionals give you a convenient, quick, and economical solution to augment your regular resources and to convey useful knowledge to increase your capability to handle downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices often depend on individual freelance consultants. While freelance service people carry smaller internal costs than big service organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the absence of backup personnel may force your business to go without help during an IT crisis. As your network grows, system downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service experts to insure your IT system is always up and running.

  • Create a Solid Basis for Smooth Growth
    Organizations typically start with an information system created on a modest budget. Without a robust infrastructure, slap-dash repairs often get thrown onto a weak foundation. When a company grows, stability and expandability problems can impede the success of the organization. These poorly built systems need careful analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can provide the stable foundation to handle critical business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need advice and technical education to negotiate an increasingly complicated maze of technology alternatives available for promoting business success and improving productivity. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's products. Network support and product selling can lead to a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance issues.

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    Progent's proven ransomware recovery experts can assist you to restore an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

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    Progent's Cisco-certified IP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps that include Unified CM IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, installing ISR routers with CUBE internetworking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to halt the spread of an ongoing ransomware attack. Call 800-462-8800

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    • After Hours Windows and Solaris Support
    Windows, UNIX, Solaris Technical Support

    If your business runs a UNIX or Linux network or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-premier consultants can help your whole enterprise in a wide range of security areas including security administration practices, security architecture and models, access management products and techniques, applications development security, operations security, physical security, telecommunications, network and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the fundamental competencies and worldwide standards of knowledge that information security managers are expected to possess. These accreditations give IT management the assurance that those who have earned their CISM, CISSP or ISSAP qualification have the experience and knowledge to offer effective security support and consulting help.

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    MRTG Specialists

    Network monitoring commonly consists of observing a system's resource usage to help identify throughput backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that run under Linux or UNIX and can be deployed to observe mixed-platform networks where UNIX and Windows operate together. Progent's system support consultants can help you take advantage of both these programs to tune and repair your network. Progent's UNIX consulting services provide small companies and programmers assistance with administering and servicing UNIX/Linux and Solaris systems that work with Microsoft-based technology.

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    • Windows Server 2016 Hybrid Solutions Remote Troubleshooting
    Microsoft Certified Windows Server 2016 Failover Clusters Remote Support Services

    Progent's certified IT consultants can provide Windows Server 2016 integration consulting services to assist organizations of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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    Our Experts Group provides consulting in important fields including Apple OS networking and programs; Expertise for Linux-based, UNIX, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM expertise; Strategic and specialized program help; CIO, management information analyst, and project logistics services; Special applications design and deployment; Web, electronic business, EDI, and client information portal design and deployment; SQL support and efficiency consulting; Business intelligence consulting; and Telecommunications systems support.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include unified control of advanced security features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to plan and execute an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's security services to build and centrally control network environments that span local offices, data centers, and cloud resources.

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    Progent's Cisco certified network infrastructure consultants can assist your organization to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, administer, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as one or more public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Azure hybrid cloud design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

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    Microsoft Office Communications Server delivers Instant Messaging and presence as part of a scalable, enterprise-grade package featuring advanced security, seamless integration with other Microsoft software, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can benefit from cost savings and elevated operational efficiencies, enhanced worker productivity, and better intellectual property protection with this easy-to-administer, fault-tolerant IM platform. Successful deployments of Office Communications Server require extensive planning and thought before installation. Progent's Microsoft-certified professionals can deliver the expertise needed to deliver all the benefits of Microsoft Office Communications Server across your whole corporation.

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    Progent can provide a wide array of affordable online and on-premises support services to assist you to configure, manage, and debug desktops and handhelds based on Microsoft Windows, macOS/OS X, iOS, Android, or Linux.

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    Top Ranked Email Block Lists Professionals

    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's ProSight Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.

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    • Technology Professional NetApp Clustered Data ONTAP
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    Progent offers enterprise clients the services of a certified NetApp consultant for remote or onsite expertise for NetApp's entire family of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and remediation. Progent offers Level 3 support to assist you to resolve problems with NetApp SAN storage deployments quickly and affordably following leading practices.

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  • Immediate Information Technology Consulting System Center Operations Manager Remote Troubleshooting Microsoft System Center Operations Manager
  • Immediate Microsoft SharePoint Server 2013 Configuration Baltimore Downtown Port of Baltimore SharePoint Server 2013 Online Troubleshooting
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    Progent's Support for IT Service Organizations lets you use Progent's information technology engineers under your own service brand as a transparent extension of your network services staff.

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    Progent's seasoned ransomware recovery consultants can assist your business to reconstruct an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Progent's Microsoft-certified consultants average more than 10 years of experience providing messaging solutions for customers that range from small offices to large corporations. Progent offers economical support for all versions of Microsoft Exchange Server to strengthen email and virus security, design high availability email systems, and facilitate remote and mobile email connectivity. Progent's Exchange consulting services can help you in planning and carrying out a move from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange Server 2019. Progent also provides integration help for Windows 10 and Windows 11 clients using Office Outlook and can help you configure Outlook Web App for all major browsers. For e-mail virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

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    • SQL Server 2016 Backup Technical Consultant
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    SQL Server 2016 introduces significant enhancements in performance, capacity, security, availability, mobile computing support, plus integrated business intelligence. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for data warehousing, Hadoop integration, Row-level Security, Mobile Report Publisher, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver remote and onsite expertise to assist businesses of any size to configure, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

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    Cisco has developed a full array of routers that includes appliances designed to provide the security, bandwidth, and availability demanded by customers ranging from small businesses to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to build a reliable foundation for your network and to make it economical to grow as you add new users, open new offices, deploy new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, such as the Cisco 800 series of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Series Routers.

  • Microsoft Certified Partner Network Solutions Service Providers Microsoft Certified Partner
  • Microsoft Dynamics GP System Migration Planning Engineer Dynamics GP Upgrade Planning Consultancy
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    • IT Services Aironet 700 Access Point
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    Progent's Cisco CCIE Wi-Fi network infrastructure consultants can provide remote or on-premises configuration and debugging support to assist your organization to design, configure, update, tune, manage and troubleshoot Aironet Wi-Fi access point deployments of any size or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to create an enterprise connectivity foundation that is simple to administer and expand. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, location and configuration of Aironet Wi-Fi APs to work with your unique office design, construction, and anticipated network traffic.

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    Cisco VoIP Small Office Computer Consulting

    Progent's Cisco CCIE-certified network infrastructure experts have extensive background helping Internet Service Providers to design, deploy, manage, tune, and debug high-availability, extensible network environments appropriate for public networks.

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  • On-site Support SharePoint 2016 Excel Online Technical Support SharePoint 2016 Authentication
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    Progent's Microsoft-certified SQL Server 2019 consultants can assist you to assess the business case for migrating to SQL Server 2019 and can provide fast remote or onsite contact with consulting experts in system planning and integration, software programming, SQL Server management, and cybersecurity.

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    • 5520 wireless controller Consulting
    Specialists Wave 2 Wi-Fi controller

    Cisco's Catalyst line of wireless controllers simplify the administration of wireless LANs by unifying the provisioning and control of Wi-Fi access points, tuning wireless performance by limiting the impact of RF congestion, enhancing Wi-Fi availability with fast auto-failover, and hardening security by detecting cyber threats and analyzing network traffic according to user type and locale. Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or carry out a smooth upgrade to Cisco's modern Wi-Fi controller technology.

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    • Netwalker ransomware protection and recovery Consulting
    Nephilim ransomware protection and recovery Consultants

    The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to defend against ransomware or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that minimizes your vulnerability to a ransomware attack and aligns with your business needs.

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    • SCCM 2016 Intune Integration Specialists
    Microsoft SCCM 2016 Intune Integration Computer Consulting

    System Center Configuration Manager 2016 automates software provisioning across multiple sites, streamlines compliance settings control, keeps track of network resources, protects against corporate data leakage, provides network health reporting, allows secure self service, and delivers a common point of control for managing multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can assist businesses of any size with any facet of planning, installing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid networks.

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  • SQL Server 2012 Technicians Baltimore SQL Server 2012 Outsourcing Services Baltimore Towson
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    • Microsoft Certified Expert Help and Support Dynamics GP Crystal Reports
    24-7 Dynamics GP Enterprise Reporting Development Company

    Dynamics GP/Great Plains accounting offers analytics and reporting capabilities that allow you to monitor all operations, revenues and spending, and market trends with built-in drill-down, query, and reporting capabilities. Progent's Dynamics GP reporting consulting expertise can enable you to design reports that let you analyze your business more completely, converting raw data into valuable management information. Progent can improve your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to deliver specialized line-of-business application development and web commerce solutions that work seamlessly with Dynamics GP.

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    • Microsoft LCS Server IM IT Consultants
    24/7 Microsoft LCS Server IM Specialists

    MS Communications Server delivers IM and presence as part of a scalable, world-class solution featuring advanced security, transparent integration with additional Microsoft products, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows cost savings and elevated business efficiencies, enhanced individual productivity, and stronger IP security. MS Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises configuration support and mediation services for your Office Communications Server deployment and can help you to assess the advantages of upgrading to Skype for Business. Progent can also help you to design and carry out an efficient upgrade that will add business value to your information network

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  • Setup and Support Fortinet Firewall Sandboxing Fortinet Firewall IPS Technology Consulting Services
  • Sharepoint Server IT Outsource Microsoft Windows 2019 System Recovery
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    • Internet Security and Acceleration Server 2006 Remote Troubleshooting
    TMG 2010 Audit

    Microsoft ISA 2006 is a comprehensive edge gateway that provides a fully integrated application layer firewall, virtual private network, and web caching solution for securing the Internet-facing networks of any sized business against a broad variety of attacks. Progent's Microsoft-certified ISA Server support professionals can show you how to plan, cost-justify, test, install, configure and support the Standard or Enterprise edition of ISA Server 2006 on your network.

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  • Windows Server 2012 R2 Small Business IT Outsourcing Services Baltimore Maryland 24/7 Windows Server 2012 Information Technology Consultants Baltimore Towson
  • Windows Server 2016 Multi-domain clusters On-site Technical Support Online Support Services Windows Server 2016 Hybrid Cloud Integration

    • iPhone patch management Consultancy
    Security patch management Consultancy

    Progent's managed services for patch management provide organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, peripherals {like scanners, infrastructure appliances like routers and wireless APs, and Internet-of-Things devices like sensors and health monitors.

  • Wireless EMail Consultant Services Professionals Windows Mobile 7

    • Services VMware vCenter Server
    VMware Professionals

    Progent offers the support of a certified VMware VCDX consultant to help you design, deploy, manage and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for on-premises networks, private and public clouds, or hybrid cloud deployments. Progent offers advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum uptime, fault tolerance, and application mobility.
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