Immediate Remote Support for Baltimore Maryland Computer Systems
For companies in Baltimore Maryland, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. This lowers direct costs because solutions accumulate fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for remote help is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate scenarios where quick solutions somehow end up as major invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-tested methodologies which promote the highest level of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.
Progent's proven technical support reporting application keeps extensive documentation of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of all help provided to every client by every consultant. This history of problems and repairs is structured as a quickly retrievable support database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.
Online support available from Progent to clients in Baltimore Maryland include:
Certified MS Windows Experts
Progent's Microsoft-premier online support engineers can deliver computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can deal with even the most challenging problems occurring in network planning, installation, administration, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network management tools and developing workarounds or identifying software updates. CCIEs are an excellent cost-effectiveness because their deep experience allows them to solve problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system using advanced remote troubleshooting technology in order to provide efficient, secure, and affordable analysis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet APs engineering support, Cisco WiFi controllers integration consulting, Cisco VPN Integration services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to recuperate rapidly following a serious penetration. Security consulting services offered by Progent cover comprehensive network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; building secure architectures for off-site and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to address a broad spectrum of computer technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable transparent backup and fast restoration of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete major projects economically and on time. Progent's special remote consulting solutions include:
How Your Baltimore Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk consulting support can support you in building an efficient new Call Center or improving your current organization, selecting or modifying Help Desk software products to address the unique demands of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk resources to handle demanding events like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk staff of veteran network consultants provides your clients in Baltimore Maryland immediate assistance from a dependable technical support group with years of background delivering phone consulting and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a key contributor to company productivity, and Progent's intent is to solve instead of simply record network problems.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply online professional engineering support and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Baltimore Maryland online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so your network maintenance is proactive rather than reactive. By anticipating possible issues before they expand into network outages, remote monitoring can avoid stressful and expensive network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a variety of operating systems.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Baltimore Maryland, Progent's online network support specialists are ready to provide effective and affordable system help the moment your business requires it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve network problems quickly while eliminating the cost and lost time associated with on-site support calls.
Even if your Baltimore office relies on a regular freelance consultant or maintains a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to resolve sudden network emergencies or particularly challenging integration projects.
Details of Progent's Online Computer Services for Baltimore Maryland
Progent's phone help, Internet-based repair, network security expertise, and system management services give companies in Baltimore Maryland unparalleled leverage for your IT budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Baltimore Maryland and is also ideal for customers in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent has no minimum charge for online support and asks for no periodic subscription fee for services provided during normal working hours. This keeps you from paying big invoices for quick fixes.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core support services consist of system integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise in critical business applications. Help available from the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Office Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Project Management and Software Programming
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized resource for IT generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that align with the special needs of your business.
- Advanced Online Connectivity Tools
Secure online connectivity allows Progent's support experts to see exactly what your customers see. This makes it possible to find quick solutions to issues that could otherwise require a costly onsite service call. Effective online access software and experienced technicians combine to allow Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online support and automated system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for High Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-constrained offices whose workers need immediate access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, refined support software, and familiarity with corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to allow minor problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each staff member to every customer. The discipline of documenting and archiving support activity allows more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.