Immediate Remote Support for Baltimore Maryland Computer Systems
Fast Remote Consulting for Baltimore SystemsFor companies in Baltimore Maryland, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. This lowers direct costs because solutions accumulate fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate scenarios where quick solutions somehow end up as major invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-tested methodologies which promote the highest level of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.

Progent's proven technical support reporting application keeps extensive documentation of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of all help provided to every client by every consultant. This history of problems and repairs is structured as a quickly retrievable support database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.

Online support available from Progent to clients in Baltimore Maryland include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable transparent backup and fast restoration of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting support can support you in building an efficient new Call Center or improving your current organization, selecting or modifying Help Desk software products to address the unique demands of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk resources to handle demanding events like software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk staff of veteran network consultants provides your clients in Baltimore Maryland immediate assistance from a dependable technical support group with years of background delivering phone consulting and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a key contributor to company productivity, and Progent's intent is to solve instead of simply record network problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply online professional engineering support and training in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Baltimore Maryland online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so your network maintenance is proactive rather than reactive. By anticipating possible issues before they expand into network outages, remote monitoring can avoid stressful and expensive network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a variety of operating systems.
How Your Baltimore Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Baltimore Maryland, Progent's online network support specialists are ready to provide effective and affordable system help the moment your business requires it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve network problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Baltimore office relies on a regular freelance consultant or maintains a full time organization that know how to handle day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to resolve sudden network emergencies or particularly challenging integration projects.

Details of Progent's Online Computer Services for Baltimore Maryland
Progent's phone help, Internet-based repair, network security expertise, and system management services give companies in Baltimore Maryland unparalleled leverage for your IT budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, refined support software, and familiarity with corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Windows Server 2008 R2 features high levels of performance, security, availability, scalability, and versatility that accelerate productivity of on-site, branch office, and mobile users. Progent's Microsoft-certified professionals can deliver affordable remote consulting, troubleshooting, and training services to help your company to plan, execute, and maintain Windows Server 2008 R2 in order to add substantial business value to your network.

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    SQL Server 2000 is a rich, web-aware database and data analysis package that enables the fast development of a new generation of enterprise-class applications that can give your company a critical competitive edge. SQL Server features core support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft technology, assures you success in designing, installing and administering Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.

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    Microsoft Lync 2010 supports IM, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network (PSTN) voice communication. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Office 365 and simplify management through integration with Active Directory. Lync can also reduce expenses by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or conventional teleconferencing technology. Progent's certified IM and Presence consultants can provide online and on-premises support to assist you to manage and repair your current Lync Server 2010 deployment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also help you to plan and execute a smooth Skype for Business migration.

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    Progent's Cisco-authorized network engineers can show you how to build an affordable, 24x7 Internet configuration architecture that can deliver non-stop Internet connectivity via a broad array of high availability Internet network products and services including high availability BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert consultants to show you how to utilize the latest technology for fault tolerant Internet connectivity to create a cost-effective, fully redundant Internet network with automatic failover and other features to deliver fault tolerant Internet access.

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    Cisco's Firepower NGFWs Firewalls provide a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and offer unified management of advanced security features such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and execute an efficient upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's subscription-based security services to create and centrally manage IT ecosystems that include branch offices, data centers, and cloud resources.

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    System Center 2016 provides major improvements for managing hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

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    Progent provides nationwide remote help and consulting services for companies that run Apple macOS and OS X environments or whose information systems include a mix of Mac and Microsoft Windows products. Progent's consultants offer Apple macOS and OS X clients a variety of IT services including desktop assistance, upgrading to the current version of macOS from legacy editions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad support, or migrating to Apple's iCloud services. Remote technical support provides maximum leverage for your IT budget by protecting client efficiency and limiting the time billed for network repair services. Advanced online support utilities and experienced technicians and engineers allow Progent to handle the majority of IT problems without wasting time and expense by going to your site. In most of cases your network problems can be remediated by telephone or via a combination of phone support and remote network analysis. Progent can put you in touch with Cisco CCIE network experts and CISA certified security specialists to assist with the most challenging network problems.

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    If you want to update your corporate web site, create internal webs for applications such as human resources or employee education, design a high-impact web presence for a new business, or generate line-of-business, data-driven specialized web applications, Progent can supply talented and proven web developers. Progent's experts can also help you build and maintain a secure, fault-tolerant server and communications network, including remote and wireless connectivity, to run your web tools.

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    • Cisco ASA and VMware Consulting Services
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    Progent’s Cisco-Certified technology experts offer experienced PIX Firewall support services covering design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack security, and safe access services. Ranging from compact, easy-to-install desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy level of security, performance and availability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and flexible management tools. Progent’s Cisco consultants can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    • Office PowerPoint for Mac Learn
    Office PowerPoint for Mac Classes

    Progent offers one-on-one education customized for people who wish to expand their knowledge of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar training for macOS and Mac OS X application software.

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