Fast Online Technical Support for Baltimore Maryland Computer Systems
For organizations in Baltimore Maryland, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer excellent leverage because they possess the real-world experience and have access to the advanced tools necessary to resolve the majority of information system issues rapidly. This lowers direct costs because solutions require fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in indirect costs by reducing or eliminating system outages and related losses resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike many remote support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes somehow turn into big tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and proven processes which allow the highest level of efficiency for online engineering help and repair for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's remote service group to interface to your company's network without violating network security.
Progent's proven customer support database application includes comprehensive histories describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help provided to every client by every Progent engineer. This database of trouble tickets and solutions is organized as a quickly searchable proprietary database that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's online service specialists can find optimal resolutions in the least time.
Online services offered by Progent to customers in Baltimore Maryland include:
Certified MS Windows Support
Progent's Microsoft-expert remote support experts can deliver computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to help you business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and validates an individual's network technology skills at the expert level. CCIEs can handle the most stubborn problems associated with network planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management tools and coming up with alternate approaches or identifying software patches. CCIEs represent an exceptional value since their broad expertise permits them to solve problems quickly. In common instances, less seasoned consultants can struggle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your computer system using advanced remote troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of connectivity devices. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs consulting services, Cisco WiFi controllers support Services, Cisco VPN and Security engineering support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to clean up rapidly after a damaging breach. Security services available from Progent include: comprehensive network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; setting up firewalls; building safe mechanisms for remote and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent can provide advanced remote support services to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to cover a wide array of computer technologies including network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency remote help troubleshooting anomalies within UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight series of network monitoring and management services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Baltimore Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your established one, selecting or enhancing Help Desk software to handle the special demands of your company, or adding occasional phone support staff to supplement your internal Help Desk team to deal with unusually busy scenarios like software migrations, major upgrades, or installing brand new business software.
Progent's Call Center staff of seasoned network experts gives your computer users in Baltimore Maryland rapid contact with an efficient technical support group with years of experience providing phone help and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a major driver of company productivity, and Progent's intent is to solve instead of just annotate network problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team offers remote professional consulting expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Baltimore Maryland online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By detecting potential issues before they result in network outages, remote monitoring can avoid stressful and expensive service crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks based on a combination of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Baltimore Maryland, Progent's phone-based network support specialists can provide effective and affordable system help the instant your business has to have it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.
Even if your Baltimore office has a local independent support technician or maintains a full time organization that know how to handle ordinary network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to resolve sudden network emergencies or especially complicated integration problems.
Details of Progent's Online Network Support for Baltimore Maryland
Progent's online help, remote repair, system security consulting, and system management services give businesses in Baltimore Maryland the greatest leverage for your support budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Baltimore Maryland and is also ideal for customers in geographic areas that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a by-the-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for online service and requires no monthly retainer for services provided during regular business hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers access to on-staff specialists with experience in planning, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, MS Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise for specific application areas. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Software Programming
MySQL Management and Software Design
Apple Mac Support
Amazon MWS Software Integration
By offering a full service centralized source for network generalists and application experts, Progent is able to deliver fast, affordable, and thorough IT solutions that match the specific needs of your company.
- State of the Art Remote Connectivity Software
Protected online access allows Progent's service professionals to see exactly what your users see. This makes it possible to produce fast fixes to problems that could otherwise demand an expensive personal service call. State-of-the-art online connectivity tools and expert engineers combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose workers need instant access to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of IT support, executing a broad variety of IT tasks for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to every client. The practice of detailing and organizing service records allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.