Immediate Remote Troubleshooting for Baltimore Maryland Networks
For organizations in Baltimore Maryland, Progent offers remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage because they possess the real-world experience and have access to the sophisticated tools necessary to resolve the majority of network issues quickly. Efficient support lowers direct expenses because solutions require fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company benefits even more in incidental expenses by reducing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are billed only for the services that you actually get. Unlike typical online support companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with situations where fast repairs manage to end up as substantial invoices. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and field-tested processes that ensure the maximum level of efficiency for online technical support and repair for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to access your company's network remotely without breaching corporate security.
Progent's proven service database system keeps detailed documentation describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of all help delivered to each client by every Progent consultant. This archive of issues and solutions is organized as a conveniently exploitable support database that allows Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional massive technical support databases and allow fast response from vendors' in-house support staff with the result that Progent's online consulting experts are able to come up with optimal solutions in the least time.
Remote services offered by Progent to businesses in Baltimore Maryland include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service professionals can deliver computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop consulting and support services to assist your company to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and validates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most stubborn challenges occurring in network planning, deployment, maintenance, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience permits them to solve problems rapidly. In many instances, less seasoned engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your environment via sophisticated remote support technology in order to provide efficient, secure, and economical diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading family of networking products. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs engineering help, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recover quickly after a serious breach. Security support services available from Progent include: thorough data security and compliance analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile access; guarding your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent can provide advanced online consulting support to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide range of information technologies including system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in environments that incorporate Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Baltimore Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center team of experienced network experts gives your clients in Baltimore Maryland instant contact with an effective support resource with years of background providing telephone-based consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a significant driver of business success, and Progent's goal is to solve and not merely document network problems.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting staff provides remote professional engineering support and education in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Baltimore Maryland online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause full-scale emergencies, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks powered by a mix of platforms.
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Baltimore Maryland, Progent's phone-based network support specialists can deliver professional and cost-effective system support the instant your organization needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair computer problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Baltimore company works with a local independent consultant or employs a full time IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected system crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Organizations in Baltimore Maryland
Progent's online IT consulting services enable your Baltimore organization to experience the advantages of immediate, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic worth by being more available, efficient, and protected. Advantages to your business include:
- Convenient virtual expansion of your on-site IT resources
With most businesses in Baltimore Maryland, nearby network service providers, whether represented by freelance consultants or an in-house IT staff, can handle typical network issues. On the other hand, IT crises can spring up when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual support technicians. In these instances, Progent's online support specialists provide a convenient, fast, and economical way to augment your local resources and to convey useful knowledge to improve your capability to handle downstream problems locally.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller offices often rely on individual freelance service providers. While independent consultants carry smaller internal costs than big consulting firms and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of backup help may require your company to go without assistance during an emergency. As your company grows, network unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to make sure your IT system stays available.
- Create a Solid Foundation for Smooth Expansion
Organizations often begin with an information system created on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get piled on top of a shaky foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. These poorly built environments require proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet vital business requirements and ease downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller companies need guidance and technical training to navigate through an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses hardly need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product selling can lead to a situation where the proposed
solution is designed around a profitable product instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match technical expertise with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and understanding of corporate IT allow offices to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the forefront of network service, executing a broad range of technical tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert technical help, but also a consultant with proven methods for applying technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by each consultant to each client. The discipline of documenting and archiving service activity allows more efficient service and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.