Fast Remote Help for Baltimore Maryland Computer Networks
For companies in Baltimore Maryland, Progent offers remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security experts to help with advanced security design and diagnostic jobs.
Progent's remote support engineers provide excellent leverage because they possess the real-world experience and have access to the advanced tools required to resolve most information system problems rapidly. This lowers direct costs since solutions require minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing model for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where fast solutions somehow turn into major bills. Progent's skill at handling problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized tools and field-proven processes that allow the highest degree of efficiency for online help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to interface to your company's system without compromising network security.
Progent's advanced customer support database application keeps comprehensive records for the support that Progent's clients have received. Progent's team consultants have access to the records of services rendered to every client by any Progent consultant. This history of trouble tickets and solutions is stored as an easily retrievable internal database that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional massive technical support databases and allow fast access to manufacturers' in-house support staff so Progent's online consulting specialists are able to find the most efficient resolutions quickly.
Remote services available from Progent to businesses in Baltimore Maryland include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers can deliver network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to assist your company to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and indicates a consultant's network technology skills at the master level. CCIEs can resolve even the most challenging challenges surrounding network planning, integration, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience enables them to solve problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your network using sophisticated remote troubleshooting technology to provide quick, secure, and affordable analysis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity devices. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs deployment help, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help you to clean up rapidly after a damaging breach. Security services available from Progent cover thorough information security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; building safe mechanisms for remote and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to complete major initiatives economically and on time. Progent's special online consulting services include:
How Your Baltimore Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center staff of experienced network experts provides your customers in Baltimore Maryland immediate access to an effective network service group with extensive background delivering phone help and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk perception as a key driver of company productivity, and Progent's goal is to resolve rather than just record technical issues.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional consulting expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Baltimore Maryland remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your network support is proactive and automated. By exposing potential issues before they grow into full-scale emergencies, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support multiple platforms.
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Baltimore Maryland, Progent's online computer support engineers are ready to provide professional and affordable system help the moment your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.
Even if your Baltimore office has a regular freelance consultant or employs an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the time or the knowledge to solve unexpected network emergencies or especially tough integration projects.
Benefits of Progent's IT Support for Companies in Baltimore Maryland
Progent's remote IT consulting services enable your Baltimore business to experience the advantages of immediate, world-class IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by being more available, efficient, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
For most organizations in Baltimore Maryland, nearby network support providers, whether represented by freelance consultants or a full-time maintenance staff, can resolve typical technical issues. However, serious problems sometimes spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support technicians. In these instances, Progent's online support professionals provide a convenient, quick, and affordable solution to supplement your regular resources and to convey useful knowledge to increase your ability to handle future issues locally.
- Less Reliance on Individual Consultants
For network maintenance, smaller offices often rely on independent freelance consultants. Although independent service people carry less overhead than larger service firms and can often charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of backup help may require your business to go without help during an emergency. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your network stays available.
- Create a Scalable Basis for Smooth Growth
Businesses typically start with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly designed systems require proper analysis, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the solid foundation to meet current business requirements and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller companies need advice and technical training to navigate through an ever more complex array of product options capable of accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match IT expertise with the best interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, fine tuned support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of IT support, performing a wide range of technical projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not just expert technical skills, but also a consultant with proven methods for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every client. The discipline of detailing and archiving service records results in more effective service and avoids a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.