Fast Remote Help for Baltimore Maryland Computer Networks
Urgent Online Support for Baltimore NetworksFor companies in Baltimore Maryland, Progent offers remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security experts to help with advanced security design and diagnostic jobs.

Progent's remote support engineers provide excellent leverage because they possess the real-world experience and have access to the advanced tools required to resolve most information system problems rapidly. This lowers direct costs since solutions require minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where fast solutions somehow turn into major bills. Progent's skill at handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized tools and field-proven processes that allow the highest degree of efficiency for online help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to interface to your company's system without compromising network security.

Progent's advanced customer support database application keeps comprehensive records for the support that Progent's clients have received. Progent's team consultants have access to the records of services rendered to every client by any Progent consultant. This history of trouble tickets and solutions is stored as an easily retrievable internal database that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional massive technical support databases and allow fast access to manufacturers' in-house support staff so Progent's online consulting specialists are able to find the most efficient resolutions quickly.

Remote services available from Progent to businesses in Baltimore Maryland include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to complete major initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent’s Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of experienced network experts provides your customers in Baltimore Maryland immediate access to an effective network service group with extensive background delivering phone help and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk perception as a key driver of company productivity, and Progent's goal is to resolve rather than just record technical issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote professional consulting expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Baltimore Maryland remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your network support is proactive and automated. By exposing potential issues before they grow into full-scale emergencies, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support multiple platforms.
How Your Baltimore Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Baltimore Maryland, Progent's online computer support engineers are ready to provide professional and affordable system help the moment your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Baltimore office has a regular freelance consultant or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the time or the knowledge to solve unexpected network emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Companies in Baltimore Maryland
Progent's remote IT consulting services enable your Baltimore business to experience the advantages of immediate, world-class IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by being more available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Baltimore Maryland, nearby network support providers, whether represented by freelance consultants or a full-time maintenance staff, can resolve typical technical issues. However, serious problems sometimes spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support technicians. In these instances, Progent's online support professionals provide a convenient, quick, and affordable solution to supplement your regular resources and to convey useful knowledge to increase your ability to handle future issues locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller offices often rely on independent freelance consultants. Although independent service people carry less overhead than larger service firms and can often charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of backup help may require your business to go without help during an emergency. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your network stays available.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically start with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly designed systems require proper analysis, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the solid foundation to meet current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller companies need advice and technical training to navigate through an ever more complex array of product options capable of accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match IT expertise with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, fine tuned support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of IT support, performing a wide range of technical projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not just expert technical skills, but also a consultant with proven methods for using computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every client. The discipline of detailing and archiving service records results in more effective service and avoids a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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    Progent offers enterprise clients the services of a certified NetApp consultant for remote or on-premises support for NetApp's entire line of SAN storage products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and remediation. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN environments efficiently based on best practices.

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    Microsoft supports seamless hybrid ecosystems that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have some mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of planning, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can provide as-needed support to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is successfully completed on schedule and within budget.

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    Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by every consultant to every customer. The discipline of detailing and archiving service records allows more efficient support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who won’t release the keys to the kingdom.

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    Progent provides national urgent phone support and consulting services for businesses that run UNIX or Linux networks or whose information systems feature a combination of UNIX/Linux and Microsoft technology. Remote network consulting provides optimum leverage for your IT budget by protecting user efficiency and shortening the hours billed for network repair services. Advanced remote support tools and experienced service specialists and consultants combine to enable Progent to solve the majority of network issues without wasting time and expense by traveling to your site. In the vast majority of situations your IT problems can be dealt with over the phone or via a combination of phone help and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP premier security specialists to assist you with the most challenging system problems.

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    Office 365 is Microsoft's growing suite of client productivity applications and cloud services offered on a subscription basis. Office 365 programs and cloud services are offered in an array of subscription plans intended for customers ranging from students and households to global enterprises. Progent offers fast and affordable remote access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android technology. Progent can assist you to understand the wealth of subscription options offered with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to build and maintain hybrid networks that seamlessly integrate local and cloud-based resources.

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    Fortinet FortiGate next-generation firewalls are industry leaders in offering top performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist you to integrate your Fortinet firewalls to protect your digital resources at the enterprise edge, within the data center, at branches, and in the cloud.

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    DoubleTake/Carbonite Software publishes a selection of products designed to deliver small and midsize businesses a range of cost-effective alternatives for backing up and restoring business-critical applications such as Microsoft Exchange Server, SQL, Blackberry, and Microsoft SharePoint. Progent’s business continuity planning experts have in-depth backgrounds integrating DoubleTake/Carbonite products into small business IT systems to achieve a high level of fault tolerance and disaster recovery readiness at a budget-friendly cost.

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    Progent offers advanced remote consulting to help organizations connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Azure enterprise hybrid cloud planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

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    Remote continuous monitoring, proactive alarms, and actionable analytical reporting are crucial to preserving the health of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can afford a level of network stability that was once reserved for large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions delivered as economical services created to help you to identify and resolve a an array of network issues before they can hurt your business.

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    For medium-size companies looking for IT consulting services, Progent offers an array of options such as on-site help, on-line assistance, off-site Call Center, round-the-clock support with automatic network monitoring, temporary staffing, business relocation services, software programming, and professional consulting. For medium-size businesses in California or other regions serviced by Progent's field engineers, Progent offers expert on-premises help for fixing network problems quickly and economically.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco devices for centralized management.

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    • Microsoft Exchange Server 2016 Upgrade Planning IT Consultant
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    Progent can help you in any and all phases of your migration to Exchange 2016 such as planning high availability system topology for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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    Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting services to help businesses of any size to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist you to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    If your company network combines Sun Solaris platforms with MS Windows, Progent can help you to integrate your servers into a cohesive environment that permits all your OS platforms to run side by side for easy management, transparent dataflow, high availability, enhanced throughput, and tight protection. Progent's Solaris and Microsoft Windows integration support services feature network infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote network help and repair, on-site technical support, and Help Desk Call Center outsourcing.

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    Progent's Windows consulting experts can help organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Windows 10 provided by Progent's experts include Return on Investment analysis, project management, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, security and compliance, automated deployment and administration, network design, wired/wireless convergence, business continuity planning, group and personal training for network management staff and end users, and post-migration technical help.

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    Windows Hyper-V 2016 incorporates core features initially designed for and refined on Microsoft Azure, among the world's biggest public clouds. This dramatically enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consulting team can help you to assess the benefits of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to support your critical applications, design an efficient network architecture for a cloud-centric or hybrid installation, develop and carry out a smooth migration plan, educate your IT management and technical support personnel, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution gives you maximum business value.

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    Progent's CISSP-premier network security consultants can help organizations of any size with any facet of IT security. Progent can help implement efficient cybersecurity systems that protect a small office from advanced threats or Progent can design, deploy, and manage a comprehensive security environment for hybrid networks that accommodate local, online, and mobile users accessing IT resources distributed across multiple physical sites and public and private clouds.

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    Configuration Manager 2016 automates software deployment and updating, centralizes security and compliance settings control, inventories network assets, guards against company data leakage, performs network health monitoring, enables secure self service, and delivers a single control mechanism for administering multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can assist you with any aspect of designing, installing, operating and repairing a SCCM 2016 deployment for local, cloud-based, or hybrid networks.

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    • Cisco Access Point System Consulting
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    Progent can help you to utilize Cisco's networking products to build a robust foundation for your local, private cloud, or hybrid data center and streamline operations in vital areas including resource utilization, security and compliance, versatility, availability, and recoverability.
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