Fast Remote Technical Support for Baltimore Networks
For companies located in Baltimore or anywhere in the state of Maryland, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system issues rapidly. This reduces direct costs because solutions require fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you receive. Unlike typical online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where fast fixes manage to end up as major bills. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies that ensure the highest level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to connect to your network remotely without compromising network security.
Progent's powerful service database application maintains comprehensive documentation for all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help rendered to each client by every consultant. This history of anomalies and fixes is stored as a readily accessible internal knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' in-house product engineers so Progent's online consulting specialists are able to arrive at the most efficient solutions quickly.
Remote support services available from Progent to companies in Baltimore and throughout the state of Maryland include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service experts can provide computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to help your business to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and indicates a person's network technology skills at the expert level. Cisco CCIEs can resolve the most complex challenges occurring in network planning, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep experience permits them to resolve problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system by means of the latest remote troubleshooting technology to provide quick, safe, and economical diagnosis and repair.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking devices by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection services to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your business to clean up quickly following a damaging breach. Security services offered by Progent cover comprehensive data security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile access; securing your email infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Baltimore Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or revamping your current organization, identifying or modifying Help Desk software to address the particular demands of your corporation, or providing occasional phone support personnel to work with your in-house Help Desk resources to deal with unusually busy events like software transitions, mass updates, or installing new business software.
Progent's Call Center staff of veteran information technology professionals gives your workers in Baltimore or anywhere in the state of Maryland instant communication with an efficient support resource with substantial experience delivering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a significant driver of company success, and Progent's goal is to fix instead of simply document network issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides phone-based advanced engineering expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Baltimore, or anywhere in the state of Maryland, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your IT maintenance is proactive and automated. By detecting looming trouble spots before they grow into crashes, remote monitoring can avoid disruptive and expensive service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Baltimore or throughout the state of Maryland, Progent's phone-based computer support engineers can provide effective and cost-effective system support the instant your business has to have it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Baltimore business works with a local freelance support technician or employs an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to address unexpected system crises or particularly complicated integration projects.
Features of Progent's Online Computer Support for Baltimore
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services give businesses in Baltimore or throughout the state of Maryland the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your business world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Baltimore and is also ideal for networks in geographic regions of Maryland that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for online help and asks for no monthly subscription fee for support services delivered during regular business hours. This keeps you from paying big bills for simple repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers the services of authorized specialists who have skill in designing, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting support in specific business applications. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Project Management and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that align with the special needs of your company.
- Sophisticated Remote Access Software
Protected remote connectivity allows Progent's service experts to see exactly what your customers see. This makes it easier to find quick solutions to issues that could otherwise require an expensive onsite service call. Effective remote connectivity tools and expert technicians together enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Service for High Network Uptime
For organizations with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-constrained organizations whose workers need immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the forefront of IT support, executing a wide variety of IT projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services provided during normal working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to each customer. The practice of documenting and archiving service records allows more effective support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.