Immediate Online Technical Support for Baltimore Maryland Computer Systems
For companies in Baltimore Maryland, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support experts offer exceptional leverage because they have the real-world background and are equipped with the sophisticated technology necessary to solve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions require minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company benefits additionally with incidental expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike typical remote support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where fast solutions somehow turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven processes that promote the maximum level of efficiency for remote help and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's remote service group to interface to your company's system remotely without breaching network security.
Progent's sophisticated service database application stores detailed records for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance rendered to every customer by any Progent consultant. This archive of issues and solutions is organized as an easily searchable support knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional extensive technical databases and permit quick access to vendors' internal engineering staff so Progent's online service experts are able to find the best resolutions promptly.
Online support services available from Progent to businesses in Baltimore Maryland include:
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Authorized Windows Support
Progent's Microsoft-premier remote support experts can deliver computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of technology support including Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop consulting and support services to help you business to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 11 system design and upgrade assistance and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking consultants, and indicates an individual's networking skills at the expert level. CCIEs know how to handle the most complex issues occurring in network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent value because their deep experience permits them to fix problems rapidly. In many instances, less seasoned engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via sophisticated remote support tools to perform fast, safe, and affordable diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
City |
Address |
Phone |
Link |
Alexandria |
2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 |
Alexandria Network Support Services |
Baltimore |
300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 |
Baltimore Network Support Services |
Reston |
One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 |
Reston Network Support Services |
Rockville |
1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 |
Rockville Network Support Services |
Washington |
1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 |
Washington Network Support Services |
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of networking products by delivering consulting services such as:
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CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can strengthen the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to clean up rapidly following a damaging breach. Security support services available from Progent include: comprehensive data security and compliance evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; integrating firewalls; designing secure techniques for remote and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
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Cloud Integration Solutions

Progent can provide advanced online support services to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide range of information technologies including network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-based environments. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Major Linux platforms for which Progent can provide expert support include:
RedHat
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight series of network management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast recovery of important files, apps, system images, plus VMs. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information network. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you log into a protected online account and give your password you are requested to verify who you are via a device that only you have and that uses a separate network channel. A broad range of devices can be used as this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent�s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you�re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
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Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your current one, evaluating or customizing Call Center software to address the unique demands of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk Call Center group during high-demand scenarios such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of veteran network consultants provides your workers in Baltimore Maryland rapid assistance from a large technical support resource with extensive experience providing phone support and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a major enabler of company success, and Progent's policy is to resolve and not just document technical issues.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Project, Office Word, and Office Excel. To read more concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Baltimore Maryland remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM to accommodate your business so that your computer support is proactive rather than reactive. By detecting potential problems before they cause crashes, system monitoring can avoid stressful and costly service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks based on a mix of OS platforms.
How Your Baltimore Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Baltimore Maryland, Progent's phone-based network support specialists are ready to deliver effective and affordable system support the moment your company requires it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Baltimore office deals with a regular freelance consultant or maintains a full time IT staff that can deal with the majority of network issues, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network crises or especially challenging integration projects.
Details of Progent's Online Network Support for Baltimore Maryland
Progent's online support, remote troubleshooting, network security consulting, and network management services offer businesses in Baltimore Maryland unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Baltimore Maryland and is also ideal for customers in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for online help and imposes no periodic retainer for support services provided during normal working hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide help from on-staff professionals who have experience in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core support services include technology integration, MS Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting expertise for specific business applications. Support offered by the Application Experts staff covers:
Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Database Administration and Software Programming
MySQL Management Support and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized resource for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that align with the unique needs of your business.
- Advanced Remote Connectivity Software
Protected remote access allows Progent's service professionals to observe precisely what your customers see. This makes it possible to find fast solutions to problems that could otherwise demand a costly onsite service call. Sophisticated remote connectivity tools and expert technicians combine to enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite support and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Support for Maximum Network Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-conscious offices whose workers require instant access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent offers world-class expertise for Microsoft’s powerful server products with services that include Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help by the minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be tempted to permit minor problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by each staff member to every customer. The discipline of detailing and organizing support records allows more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who won’t release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.