Fast Remote Troubleshooting for Baltimore Maryland Information Networks
For companies in Baltimore Maryland, Progent offers remote help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.
Progent's remote support engineers offer exceptional value due to the fact that they have the practical background and have access to the sophisticated tools needed to solve most information system issues rapidly. Efficient support lowers direct costs since solutions require minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in indirect expenses by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike many online service companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where fast solutions manage to end up as major invoices. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and proven processes that ensure the maximum degree of efficiency for online help and repair for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to access your system remotely without breaching network security.
Progent's proven customer support database application includes detailed histories of the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help provided to every customer by any engineer. This archive of issues and solutions is structured as a readily retrievable support database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions promptly.
Remote support services available from Progent to clients in Baltimore Maryland include:
-
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can deliver network repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a broad range of platform support such as Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade consulting and Windows 10 integration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs and web-facing mobile devices.
-
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking engineers, and validates a consultant's networking knowledge at the expert level. Cisco CCIEs can resolve even the most difficult issues associated with network design, installation, management, protection, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent value because their deep experience enables them to solve problems quickly. In typical instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of advanced remote troubleshooting tools to perform efficient, safe, and affordable diagnosis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
City |
Address |
Phone |
Link |
Alexandria |
2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 |
Alexandria Network Support Services |
Baltimore |
300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 |
Baltimore Network Support Services |
Reston |
One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 |
Reston Network Support Services |
Rockville |
1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 |
Rockville Network Support Services |
Washington |
1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 |
Washington Network Support Services |
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity appliances. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points deployment expertise, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
-
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your business to recover rapidly following a damaging penetration. Security support services offered by Progent include: comprehensive information security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
-
Hybrid Cloud Integration Solutions

Progent can provide expert remote consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine local resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with local Exchange environments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
-
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
-
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a broad range of information technologies including system architecture, messaging solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in environments that include Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Mac OS X
Solaris
IBM AIX OS
HP-UX
BSD
SGI/Irix
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and allow non-disruptive backup and rapid restoration of vital files, applications, images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT network. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services allow your IT staff to focus on more strategic projects and tasks that deliver the highest business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity on a device that only you possess and that uses a different network channel. A broad range of out-of-band devices can be used for this second means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To find out more about Duo identity validation services, see Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time management reporting tools designed to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
-
Help Desk Services
Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting expertise can guide you in building an effective new Help Desk or improving your existing organization, evaluating or modifying Help Desk software to handle the particular requirements of your company, or providing temporary phone support personnel to reinforce your existing Call Center resources to handle unusually busy situations such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Baltimore Maryland rapid assistance from an efficient technical support resource with substantial experience offering phone consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to fix instead of just record IT issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team provides online professional engineering expertise and training in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Baltimore Maryland online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to fit your environment so your computer support is proactive and automated. By detecting potential issues before they evolve into downtime, remote monitoring can minimize inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support multiple operating systems.
How Your Baltimore Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Baltimore Maryland, Progent's online computer support engineers can deliver professional and cost-effective system support the moment your company needs it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.
Even if your Baltimore business works with a regular freelance support technician or employs an in-house organization that can deal with ordinary network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the time or the expertise to address unexpected system crises or particularly challenging integration problems.
Advantages of Progent's Network Help for Businesses in Baltimore Maryland
Progent's online support services allow your Baltimore business to experience the benefits of timely, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic worth by being more reliable, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your local IT resources
For most companies in Baltimore Maryland, nearby network support resources, whether represented by freelance consultants or an in-house IT staff, can resolve typical network issues. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your usual support people. In these situations, Progent's online support professionals give you a convenient, quick, and economical solution to augment your regular resources and to convey useful knowledge to increase your capability to handle downstream problems in-house.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller offices often depend on individual freelance consultants. While freelance service people carry smaller internal costs than big service organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the absence of backup personnel may force your business to go without help during an IT crisis. As your network grows, system downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service experts to insure your IT system is always up and running.
- Create a Solid Basis for Smooth Growth
Organizations typically start with an information system created on a modest budget. Without a robust infrastructure, slap-dash repairs often get thrown onto a weak foundation. When a company grows, stability and expandability problems can impede the success of the organization. These poorly built systems need careful analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can provide the stable foundation to handle critical business requirements and ease downstream growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller companies need advice and technical education to negotiate an increasingly complicated maze of technology alternatives available for promoting business success and improving productivity. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align technical consulting with the best interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoft's leading server products with services such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you pay only for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to each client. The discipline of detailing and archiving service records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.