Fast and Affordable Remote Help for Baltimore Computer Networks
For companies located in Baltimore or anywhere in the state of Maryland, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of information system issues quickly. This lowers immediate costs since solutions use up fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with incidental expenses by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with situations where quick repairs somehow turn into large bills. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-proven methodologies which promote the highest level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's remote service group to communicate with your network remotely without breaching system security.
Progent's sophisticated customer support reporting application stores comprehensive records for the service that Progent's clients have received. Progent's staff consultants have access to the records of all help delivered to each client by any engineer. This database of issues and solutions is stored as a quickly searchable support database that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft open up additional massive technical support databases and permit fast access to manufacturers' internal support staff so Progent's online consulting specialists are able to determine the most efficient solutions promptly.
Online services offered by Progent to customers in Baltimore and throughout the state of Maryland include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online service professionals can provide computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop support services include offering Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and certifies a consultant's technical knowledge at the expert level. CCIEs know how to resolve the most complex challenges occurring in network planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying software patches. CCIEs provide excellent cost-effectiveness since their broad experience allows them to resolve problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via advanced on-line troubleshooting technology in order to perform efficient, secure, and economical diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity devices. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet APs consulting help, Cisco WiFi controllers integration consulting, Cisco VPN Integration help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate rapidly following a serious breach. Security services available from Progent include: in depth network security and compliance analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a broad range of information technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help diagnosing problems affecting UNIX/Linux systems powered by popular variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's special online engineering services include:
How Your Baltimore Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting support can guide you in building an effective new Help Desk or revamping your existing organization, selecting or customizing Call Center software products to address the unique requirements of your corporation, or adding temporary phone support personnel to reinforce your internal Help Desk group to handle high-demand situations like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network consultants offers your customers in Baltimore or anywhere in the state of Maryland quick contact with a reliable network service resource with years of experience delivering phone help and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a key contributor to business success, and Progent's policy is to solve rather than simply record network problems.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in key application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, programming, and training services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Baltimore, or anywhere in the state of Maryland, remote hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your IT support is proactive rather than reactive. By anticipating looming problems before they result in full-scale emergencies, system monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a variety of operating systems.
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Baltimore or throughout the state of Maryland, Progent's online computer support specialists can deliver professional and economical IT support whenever your business requires it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Baltimore company has a regular independent consultant or employs an in-house organization that know how to handle typical computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to fix sudden network crises or particularly challenging integration projects.
Benefits of Progent's IT Support for Organizations in Baltimore
Progent's online technical help services enable your Baltimore business to realize the advantages of immediate, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your network will derive greater business worth by being increasingly reliable, efficient, and protected. Benefits to your company include:
- Convenient remote expansion of your local IT resources
For most businesses in Baltimore and throughout Maryland, local computer service providers, whether made up of independent consultants or an internal maintenance staff, can resolve the majority of network issues. However, IT crises might occur when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call support specialists give you a convenient, quick, and affordable solution to supplement your regular help and to pass on valuable information to improve your ability to resolve downstream issues locally.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although independent consultants carry less overhead than big service firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of reserve help may force your business to wait for assistance during an emergency. As your network grows, network unavailability and problems with vital applications are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup support experts to insure your IT system stays available.
- Create a Scalable Foundation for Smooth Expansion
Organizations typically start with an IT architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs can get thrown onto a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the business. These poorly designed environments need proper analysis, smart strategic planning, and wide IT knowledge to evolve to a system architecture that can provide the stable foundation to handle critical business requirements and ease future growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller companies need advice and technical education to negotiate an increasingly complex array of technology options capable of promoting business growth and enhancing productivity. These companies hardly need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align technical consulting with the best needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.