Fast and Affordable Remote Help for Baltimore Maryland IT Networks
For companies located in Baltimore Maryland, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to solve most network issues quickly. Efficient support reduces immediate costs since service calls use up fewer billable minutes. Online help also avoids the cost of sending a consultant to your location. Your organization saves even more in indirect costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support experience is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for remote help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you pay just for the support that you receive. Unlike many remote support firms, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for disposing of problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to interface to your company's computer system remotely without breaching corporate security.
Progent's advanced customer support reporting application includes extensive histories of the service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance rendered to each customer by every engineer. This database of issues and repairs is structured as a readily accessible support knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote consulting specialists can find the most efficient solutions promptly.
Online technical services available from Progent to customers in Baltimore Maryland include:
Authorized Windows Expertise
Progent's Microsoft-premier online service experts offer network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration consulting services, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to help your company to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and indicates a person's technical knowledge at the master level. Cisco CCIEs can deal with even the most stubborn issues surrounding network infrastructure planning, installation, management, compliance, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program updates. CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to solve problems quickly. In many instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using sophisticated on-line troubleshooting tools to perform quick, safe, and economical analysis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of connectivity products by delivering consulting services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to enhance the defenses of your Windows, macOS and OS X, or Linux network against attacks or assist your business to recuperate rapidly following a damaging penetration. Security solutions offered by Progent cover in depth information security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; building safe techniques for remote and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of information technologies such as system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-based approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Baltimore Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk or revamping your existing organization, evaluating or modifying Help Desk Call Center application software to handle the unique needs of your business, or providing occasional phone support staff to supplement your in-house Help Desk Call Center group during demanding situations like software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned network professionals gives your computer users in Baltimore Maryland fast contact with a large network service group with extensive background providing telephone-based consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's intent is to resolve and not simply annotate IT issues.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply online advanced engineering support and training in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Baltimore Maryland remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your environment so that your computer maintenance is proactive and automated. By uncovering looming issues before they result in downtime, system monitoring can minimize stressful and costly information system crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments based on a mix of OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Baltimore Maryland, Progent's online computer support specialists are ready to provide expert and cost-effective system support the instant your company has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Baltimore business has a local independent consultant or employs a full time organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to fix unexpected system crises or particularly complex integration projects.
Features of Progent's Remote Network Support for Baltimore Maryland
Progent's online help, remote repair, network security consulting, and network administration services give offices in Baltimore Maryland unparalleled leverage for your support investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk support and network management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Baltimore Maryland and is also ideal for networks in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad array of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a per-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for online support and imposes no ongoing retainer for support services delivered during regular business hours. This saves you from paying big bills for quick fixes.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of authorized specialists with skill in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support offerings include system integration, MS Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting expertise for specific business applications. Help offered by the Application Experts Team covers:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management Support and Application Programming
Apple Macintosh Support
Amazon MWS Application Development
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive IT solutions that match the specific needs of your company.
- Advanced Online Connectivity Software
Secure online connectivity permits Progent's service professionals to observe exactly what your users see. This makes it easier to produce fast solutions to issues that might otherwise require a costly personal service call. Sophisticated remote access software and experienced engineers together allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Uptime
For companies with vital applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose workers require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT background, refined support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.