Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs were at one time among the most successful products for achieving mobile access to messaging, scheduling, web applications, and other critical business information. Progent can provide Barra da Tijuca, Rio de Janeiro businesses the services of BlackBerry-premier consultants who can assist businesses to maintain their BlackBerry environments or migrate efficiently to a current mobile solution.

As the sophistication of small company networks has expanded, and as the demand for world-class security, reliability, and recoverability has become the norm for companies of all sizes, effective integration and support of RIM BlackBerry technology has grown increasingly difficult. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and shared databases, small organizations often resort to external consulting firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, doing away with the necessity for an internal BlackBerry technology expert and reducing the expense and stress of maintaining mobile workers. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote support model, provides small businesses a budget-friendly alternative for integrating RIM BlackBerry technology seamlessly into their business information network.

Progent's experts can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined administration tools to help you monitor and support BlackBerry devices across your company, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered quickly and safely.

Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.

Onsite IT Consulting
Progent locations in Rio de Janeiro Metro

City Address Phone Link
Barra da Tijuca Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
Brazil
+55 (21) 2018-1122 Barra da Tijuca Network Support Services
Ipanema Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
Brazil
+55 (21) 2018 1137 Ipanema Network Support Services
Niterói Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
Brazil
+55 (21) 2018-1202 Niterói Network Support Services
Rio de Janeiro Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
Brazil
+55 (21) 3500 1614 Rio de Janeiro Network Support Services


Consulting Support Services for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software enables Microsoft Exchange, Lotus, or Novell GroupWise clients to send and receive emails that are encrypted in wireless transit to provide optimum data protection. BlackBerry BES Server also simplifies a wide variety of key administrative jobs that span from smartphone deployment and upgrades to mobile security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-premier engineers can help you use BlackBerry BES Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry device firmware remotely
  • Control user configurations with BES Server's extensive library of policies

Progent's BlackBerry-premier engineers can also assist your company to utilize BlackBerry BES Server to perform key tasks not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Configure and support BlackBerry's fault-tolerant infrastructure using virtualization
  • Deploy BlackBerry devices remotely
  • Establish specialized management roles
  • Automatically track and report on the health of your solution

Professional RIM BlackBerry Consulting and Technical Services Available Online from Progent
Progent's certified RIM BlackBerry support specialists are available online to deliver prompt assistance to companies in the Barra da Tijuca area or throughout Rio de Janeiro. Progent's experienced online technical support experts have helped IT organizations resolve computer issues and cut support costs in each state in the country and established a large base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers remote help for a wide selection of technologies associated with RIM BlackBerry products such as synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Major RIM BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to perform common technical operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned experts can in addition help your company to resolve a wide array of issues associated with synchronization, handset recognition, messaging reconciliation, web access, wireless connectivity, IM, workstation application installation, and Desktop Redirector.

As a top innovator in providing countrywide online support for small company IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry support costs at a minimum and, by resolving problems quickly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can assist you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, implementing wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry engineers can also assist you to operate administration software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist you to select and install sensible security options.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and delete BlackBerry device clients on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, control Exchange data flow, generate, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry include business and technology requirements assessment, solution design, deployment strategy and execution, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to create a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which management model and equipment meet your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software editions, server hardware and storage, network topology, and application configuration.

To maximize system protection, Progent's BlackBerry expert can assist your company to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security specialists to run network-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Certified Expert
If you wish to contact Progent about professional assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.



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