Consulting Support Services for BlackBerry Environments
BlackBerry ConsultantsBlackBerry mobile PDAs were at one time one of the most successful products for achieving location-independent access to messaging, scheduling, web-based applications, and other vital business data. Progent offers Barra da Tijuca, Rio de Janeiro businesses support from BlackBerry-certified consultants who can assist businesses to maintain their BlackBerry deployments or migrate smoothly to a more popular smartphone solution.

As the complexity of small company IT technology has expanded, and as the demand for world-class security, dependability, and recoverability has grown to be the standard for organizations regardless of size, successful deployment and maintenance of BlackBerry solutions has become more challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small businesses frequently turn to outside consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry solutions affordably and efficiently, doing away with the necessity for an internal BlackBerry solutions expert and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven remote service delivery model, gives small companies a budget-friendly alternative for integrating BlackBerry technology productively into their business information system.

Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use management tools to help you monitor and control BlackBerry smartphones across your company, define security policies that make sense for your business, customize mobile applications, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and safely.

Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.

Onsite IT Consulting
Progent locations in Rio de Janeiro Metro

City Address Phone Link
Barra da Tijuca Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
Brazil
+55 (21) 2018-1122 Barra da Tijuca Network Support Services
Ipanema Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
Brazil
+55 (21) 2018 1137 Ipanema Network Support Services
Niterói Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
Brazil
+55 (21) 2018-1202 Niterói Network Support Services
Rio de Janeiro Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
Brazil
+55 (21) 3500 1614 Rio de Janeiro Network Support Services


Consulting Expertise for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and support of BlackBerry devices, offering a single solution for handling key tasks such as device deployment, updates, and retirement while also offering a solid foundation for data protection and fault tolerance. BlackBerry BES Server delivers seamless communication between Microsoft Exchange, Groupwise, or Lotus Domino messaging servers and BlackBerry users and supports remote synchronization.

BlackBerry BES Server Troubleshooting Support

BES Server offers a variety of data protection capabilities starting with automatic encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in selecting degrees of security to meet the specific needs of your mobile environment. Progent's BlackBerry certified engineers can help your company to choose advanced security functions and activate them wirelessly. Samples of these over-the-air configurable security features include:

  • Disable a BlackBerry device
  • Wipe information from a misplaced or stolen smartphone
  • Disable Bluetooth
  • Enable internal protection against malware

BlackBerry BES Server also offers flexibility in selecting how to keep mobile users from loading or executing unsafe or unauthorized code. Progent can help you to choose blocking processes like:

  • List exactly which applications are allowed on the device
  • Prevent external programs from using persistent memory on the BlackBerry device
  • Select what resources external applications can use on the BlackBerry device
  • Limit the kinds of access third-party applications running on the BlackBerry device can establish
  • Prevent all third-party software from being loaded or run on the BlackBerry smartphone

Professional BlackBerry Consulting Support Available Remotely from Progent
Progent's authorized BlackBerry engineers are accessible remotely to deliver expert technical help to businesses in the Barra da Tijuca area or throughout Rio de Janeiro. Progent's seasoned remote technical support experts have helped businesses resolve network issues and reduce IT service costs in each state in the country and built a large base of loyal customers. (See Progent's customer testimonials.)

Progent offers remote consulting support for a broad selection of issues related to RIM BlackBerry products including wireless synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and strengthening mobile security. Important RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist your business to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's seasoned service professionals can also help you to troubleshoot a wide array of problems associated with synchronization, device recognition, email consistency, web access, mobile connections, IM, PC application installation, and Desktop Redirector.

As a leader in providing nationwide remote consulting services for small company networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support costs at a minimum and, by resolving problems quickly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone clients, activating passwords, implementing over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry consultants can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry BES system and help you to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry engineer offers expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and remove BlackBerry device clients on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System and IM, implement access control lists, control Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and technology needs analysis, system design, roll-out planning and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a wireless environment that meets your information technology budget and supports your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management model and physical components meet your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices concerning alternatives for software versions, processors and mass storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry consultant can help your company to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to run network-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Certified Expert
To get in touch with Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.



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    Progent's Microsoft certified consultants offer small and medium sized companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can secure your business system from attack by outside and inside sources. Forefront Threat Management Gateway and ISA Server perform thorough inspection of Internet protocols such as HTTP, which enables these security platforms to detect many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through expert planning and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified engineers can help you to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    64-bit Server Remote Troubleshooting

    Progent's Microsoft-certified engineers can help you plan, document, carry out, administer, and repair a network-wide migration to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit environment to make sure it handles all of the important 32-bit programs which you want to keep as well as the latest 64-bit versions of applications you plan to install.

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    Cisco ASDM Firewall Management Computer Consultants

    Progent's Cisco-Certified network experts provide professional PIX Firewall support services encompassing architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat security, and secure connectivity services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of security, performance and availability for information environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative tools. Progent's Cisco experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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  • Microsoft ISA Server 2006 Integration Services Technical Support Internet Security and Acceleration Server 2006
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    Progent can help small and medium-size organizations to set up endpoint security protection solutions and provide cleanup services for a remote workforce.

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    Remote Consulting Extended Help Desk

    Progent's Shared Call Center service allows your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

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    64-bit Server Remote Technical Support

    Progent's Microsoft-premier engineers can assist your organization to enhance your application servers and/or workstations from 32 bits to 64 bits. Progent can assist your company to understand the costs and benefits of migrating to 64-bit computing, plan an efficient upgrade strategy that reduces business interruptions, and provide economical, professional online support to aid you to install 64-bit operating systems and application programs on your current hardware.

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    Fortinet FortiGate next-generation firewalls are leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to deploy your Fortinet FortiGate firewalls to safeguard your digital assets at the network perimeter, within the data center, at branches, and at the cloud edge.

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    ProSight Active Security Monitoring incorporates next generation behavior machine learning technology by SentinelOne to defend endpoints and physical and virtual servers against familiar and novel ransomware variants like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.

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    SPS 2016 Remote Troubleshooting

    Progent's Microsoft-certified consultants can provide small and midsize companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and data. SharePoint Portal Server offers a central spot for your employees or clients to access, manage, share and interact with useful information, files, and software and to interact with one another. It enables faster and better decisions, more efficient sharing across groups and more economical business processes. The primary objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information available inside and outside a business network. Windows SharePoint Services join employees, customers, workgroups and major tasks with the knowledge they've developed in a way that makes data easy to locate, retrieve and re-use.

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    Internet Connection Consult

    Progent offers access to the affordable support of remote Internet connectivity experts to assist your company to evaluate or update your ISP services so your Internet connectivity solution matches your business needs. Support services provided by Progent's engineers include assessment of your current bandwidth use, carrier and service plan analysis and ordering, network provisioning, and managing a seamless move to a new ISP and/or service plan. Network provisioning can include enhancing existing routers and configuring additional ones, setting up firewalls, and designing dependable BGP architectures.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business benefits of migrating to SQL Server 2017 and can help your organization to design and carry out an efficient migration of your current SQL Server environment to any deployment architecture including onsite, cloud-based, or hybrid. Progent's consultants can provide online or onsite support ranging from as-needed architecture review or debugging to comprehensive project management to make sure your SQL Server 2017 project is successfully completed on schedule and on budget.

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  • Top Rated Juniper SSG140 Router Security Team Juniper SSG Series Firewall Protect
  • Top Rated Microsoft Exchange 2003 Integration Support Exchange Server 2003 Computer Consultants

  • Exchange 2007 Remote Support Services
    Microsoft Exchange 2007 Consult

    Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-site migrations, Progent has the experience to finish your project rapidly and economically. Progent's Microsoft Exchange 2007 help, repair, and design offerings include assistance with the configuration of third-party enhancements of Exchange Server 2007 and the creation of unified messaging solutions based on Exchange 2007 Server.

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    Co-managed Help Desk Remote Support Services

    Progent's Network Help Desk Call Center Outsourcing Support Services for PC desktop technical support are intended specifically for small businesses who need fast access to a Help Desk Service Center with professional phone support and effective escalation options but who must work within a modest IT budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Support, Secure Remote Access Support, Initial System Assessment, Problem Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.

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    Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each consultant to each customer. The discipline of documenting and organizing support records allows more efficient support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who won't let go of the keys to the kingdom.

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    24/7 Cisco Prime Infrastructure Support and Setup

    Progent's Cisco CCIE-certified Wi-Fi network consultants can provide online or onsite configuration and troubleshooting support to assist your organization to design, configure, upgrade, tune, administer and troubleshoot Aironet wireless access point deployments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless ecosystem with your wired network and cloud-hosted resources to create a seamless enterprise-wide connectivity foundation that is easy to administer and expand. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi access points to work with your specific office design, building structure, and anticipated network traffic.

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  • Windows 2022 Consulting Services Windows Server 2016 On-site Technical Support
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  • Windows Server 2012 R2 Private Cloud Online Support Microsoft Certified Windows Server 2012R2 Multitenancy Remote Technical Support
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  • WannaCry Ransomware Defense Consultant
    Microsoft and Cisco Certified WannaCry Ransomware Recovery Consult

    Progent's certified cybersecurity engineers can run security audits of enterprise-wide security to validate your organization's cybersecurity profile compliance with recognized industry security standards. Progent can provide subscription-based managed services for security monitoring and response, on-demand network-wide security reviews, and focused cybersecurity assessments for specific areas of cybersecurity like endpoints or cloud applications. Progent's certified security consultants can also run extensive security tests to validate your organization's compliance with recognized industry security standards such as FISMA, PCI, and ISO.

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