Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Remediation ProfessionalsRansomware has become a modern cyberplague that represents an existential threat for businesses of all sizes unprepared for an attack. Different iterations of ransomware like the Dharma, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for years and continue to inflict harm. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as daily unnamed viruses, not only do encryption of online data files but also infect all accessible system protection mechanisms. Files synchronized to cloud environments can also be ransomed. In a poorly designed environment, this can render automated recovery impossible and effectively sets the entire system back to square one.

Retrieving programs and information following a ransomware attack becomes a race against the clock as the victim tries its best to contain the damage and eradicate the ransomware and to resume business-critical activity. Due to the fact that ransomware takes time to spread, assaults are frequently launched on weekends, when successful attacks tend to take longer to identify. This multiplies the difficulty of quickly mobilizing and organizing a qualified mitigation team.

Progent offers a variety of help services for securing Barra da Tijuca enterprises from crypto-ransomware penetrations. Among these are team member training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to identify and suppress zero-day malware assaults. Progent also offers the services of experienced ransomware recovery consultants with the skills and perseverance to reconstruct a compromised system as rapidly as possible.

Progent's Crypto-Ransomware Restoration Services
Soon after a ransomware event, sending the ransom in Bitcoin cryptocurrency does not guarantee that cyber criminals will respond with the codes to unencrypt any or all of your files. Kaspersky Labs determined that 17% of ransomware victims never restored their information even after having paid the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The fallback is to piece back together the key components of your IT environment. Absent the availability of full data backups, this requires a wide complement of skills, well-coordinated team management, and the willingness to work 24x7 until the job is finished.

For twenty years, Progent has offered professional Information Technology services for companies throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have attained high-level certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial management and ERP application software. This breadth of experience gives Progent the skills to quickly identify necessary systems and integrate the surviving parts of your IT environment after a ransomware penetration and configure them into a functioning network.

Progent's security team has top notch project management tools to coordinate the complex restoration process. Progent knows the urgency of working rapidly and in unison with a customer's management and IT resources to assign priority to tasks and to put the most important services back on-line as soon as possible.

Customer Story: A Successful Ransomware Virus Response
A small business contacted Progent after their company was crashed by Ryuk ransomware virus. Ryuk is believed to have been deployed by North Korean government sponsored hackers, suspected of adopting techniques exposed from America's National Security Agency. Ryuk seeks specific organizations with little or no ability to sustain disruption and is among the most profitable iterations of crypto-ransomware. High publicized victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business headquartered in the Chicago metro area with about 500 employees. The Ryuk event had brought down all company operations and manufacturing processes. The majority of the client's backups had been online at the start of the attack and were damaged. The client was pursuing financing for paying the ransom (exceeding $200,000) and praying for the best, but in the end engaged Progent.

"I can't tell you enough about the care Progent provided us during the most fearful time of (our) businesses survival. We may have had to pay the cyber criminals behind the attack except for the confidence the Progent group provided us. The fact that you could get our messaging and critical servers back online faster than a week was earth shattering. Every single expert I interacted with or texted at Progent was urgently focused on getting us restored and was working 24 by 7 on our behalf."

Progent worked with the customer to quickly get our arms around and assign priority to the essential areas that needed to be recovered to make it possible to resume departmental operations:

  • Microsoft Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To get going, Progent adhered to Anti-virus penetration mitigation best practices by isolating and clearing infected systems. Progent then started the work of recovering Windows Active Directory, the heart of enterprise networks built on Microsoft Windows technology. Exchange messaging will not operate without Windows AD, and the businesses' financials and MRP software leveraged Microsoft SQL, which depends on Active Directory for security authorization to the data.

Within two days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then charged ahead with setup and hard drive recovery on mission critical servers. All Microsoft Exchange Server ties and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to collect local OST data files (Microsoft Outlook Off-Line Folder Files) on user workstations and laptops in order to recover email data. A not too old offline backup of the client's financials/MRP software made it possible to recover these vital applications back on-line. Although a lot of work needed to be completed to recover totally from the Ryuk damage, the most important services were recovered quickly:

"For the most part, the production line operation showed little impact and we produced all customer shipments."

During the next couple of weeks important milestones in the restoration project were achieved in tight cooperation between Progent team members and the customer:

  • Self-hosted web sites were restored without losing any data.
  • The MailStore Exchange Server containing more than 4 million historical emails was brought online and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables/Inventory Control functions were fully restored.
  • A new Palo Alto 850 security appliance was set up.
  • Nearly all of the desktops and laptops were operational.

"A lot of what went on in the initial days is nearly entirely a blur for me, but I will not forget the urgency each and every one of your team accomplished to give us our company back. I've been working together with Progent for at least 10 years, maybe more, and every time I needed help Progent has come through and delivered. This time was a stunning achievement."

A possible business extinction disaster was avoided by dedicated professionals, a broad range of technical expertise, and close collaboration. Although in post mortem the ransomware attack described here should have been blocked with modern cyber security technology solutions and best practices, staff training, and well thought out security procedures for data backup and proper patching controls, the reality is that state-sponsored hackers from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware attack, remember that Progent's team of experts has proven experience in ransomware virus defense, removal, and data recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thank you for allowing me to get rested after we got over the initial fire. Everyone did an impressive effort, and if any of your guys is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Barra da Tijuca
For ransomware system restoration consulting services in the Barra da Tijuca area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent offers the expertise of Microsoft-certified consultants as well as seasoned software developers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and data security consultants to assist you to assess the potential benefits of Microsoft SQL Server 2012 for your business, set up pilot systems at your datacenter or at Progent's lab, plan and execute out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS platforms, and configure an efficient and safe IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

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    Configuration Manager 2016 automates software provisioning and updating, centralizes security and compliance settings control, inventories network resources, guards against corporate data leakage, provides network health monitoring, enables secure self service, and offers a single point of control for managing mixed-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration specialists can help businesses of any size with any aspect of designing, implementing, using and troubleshooting a SCCM 2016 solution for local, cloud, or hybrid environments.

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    Progent's Shared Help Desk service allows your business to share the load for Help Desk services transparently between your in-house IT team and Progent's roster of seasoned technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared PSA platform for managing service requests, ticketing, ownership, progress tracking, and metrics.

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  • Remote Monitoring and Reporting Support
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    Remote continuous monitoring, automated alarms, and periodic reports are vital to preserving the health of your network and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of any size can get a level of network stability that was once reserved for large enterprises. Progent can provide a variety RMM options available as low-cost services designed to assist your company to identify and fix a most IT network problems before they get big enough to impact your business.

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    Progent can help you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's certified IT experts offer Windows Server 2016 integration consulting to help businesses of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can assist you to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.

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  • ProSight Virtual Server Private Cloud Hosting Professional
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    Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size company's production servers in an environment that gives the highest level of availability and scalability and is in addition simple to transfer to another host. ProSight Virtual Hosting options are built on mature virtualization technologies that enable small and midsize businesses with mixed- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and IT administration while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.

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