Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Recovery ConsultantsRansomware has become an escalating cyberplague that represents an enterprise-level danger for businesses of all sizes vulnerable to an attack. Different versions of crypto-ransomware like the Reveton, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been around for a long time and continue to inflict damage. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as daily as yet unnamed malware, not only perform encryption of on-line information but also infiltrate any available system backup. Information synchronized to the cloud can also be ransomed. In a vulnerable system, this can render any recovery useless and effectively sets the network back to zero.

Retrieving applications and information following a ransomware outage becomes a sprint against time as the targeted business struggles to stop lateral movement, clear the ransomware, and restore mission-critical operations. Because crypto-ransomware takes time to move laterally throughout a network, attacks are often launched during nights and weekends, when successful penetrations are likely to take longer to uncover. This compounds the difficulty of promptly marshalling and coordinating a knowledgeable response team.

Progent has an assortment of solutions for protecting Barra da Tijuca enterprises from crypto-ransomware penetrations. Among these are staff education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based threat defense to detect and suppress day-zero malware assaults. Progent in addition offers the services of veteran ransomware recovery professionals with the track record and commitment to re-deploy a compromised system as rapidly as possible.

Progent's Ransomware Recovery Support Services
Subsequent to a crypto-ransomware attack, even paying the ransom in cryptocurrency does not guarantee that distant criminals will provide the keys to unencrypt any of your files. Kaspersky Labs ascertained that seventeen percent of ransomware victims never restored their information even after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms are often several hundred thousand dollars. For larger organizations, the ransom can be in the millions of dollars. The alternative is to piece back together the key elements of your Information Technology environment. Without the availability of complete information backups, this calls for a broad complement of IT skills, well-coordinated team management, and the capability to work 24x7 until the job is finished.

For decades, Progent has made available expert IT services for businesses across the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have attained advanced industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, GIAC, and CMMC 2.0. (See Progent's certifications). Progent in addition has experience in financial management and ERP applications. This breadth of experience gives Progent the ability to rapidly understand necessary systems and organize the remaining parts of your computer network environment after a ransomware event and configure them into an operational network.

Progent's ransomware group has best of breed project management applications to coordinate the complicated recovery process. Progent understands the urgency of acting swiftly and together with a customer's management and Information Technology resources to assign priority to tasks and to get the most important applications back on line as fast as possible.

Customer Story: A Successful Ransomware Incident Recovery
A client hired Progent after their network system was penetrated by the Ryuk ransomware. Ryuk is thought to have been launched by North Korean government sponsored hackers, possibly adopting strategies leaked from the U.S. NSA organization. Ryuk attacks specific companies with limited tolerance for operational disruption and is one of the most lucrative incarnations of ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing business based in the Chicago metro area and has around 500 workers. The Ryuk event had shut down all company operations and manufacturing processes. The majority of the client's backups had been on-line at the time of the attack and were encrypted. The client considered paying the ransom (exceeding $200K) and wishfully thinking for the best, but ultimately made the decision to use Progent.


"I can't say enough in regards to the help Progent provided us throughout the most stressful period of (our) businesses survival. We may have had to pay the criminal gangs if not for the confidence the Progent group gave us. The fact that you were able to get our messaging and important applications back online quicker than seven days was incredible. Each staff member I got help from or texted at Progent was laser focused on getting our system up and was working at all hours to bail us out."

Progent worked with the customer to quickly get our arms around and prioritize the mission critical systems that had to be addressed in order to continue departmental functions:

  • Microsoft Active Directory
  • Exchange Server
  • Accounting/MRP
To get going, Progent followed AV/Malware Processes incident mitigation industry best practices by stopping lateral movement and disinfecting systems. Progent then initiated the task of bringing back online Active Directory, the heart of enterprise environments built on Microsoft Windows technology. Microsoft Exchange Server email will not work without AD, and the businesses' accounting and MRP system utilized Microsoft SQL, which needs Windows AD for authentication to the information.

In less than two days, Progent was able to restore Windows Active Directory to its pre-penetration state. Progent then charged ahead with reinstallations and storage recovery of mission critical applications. All Exchange data and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to collect non-encrypted OST data files (Outlook Offline Data Files) on staff desktop computers and laptops in order to recover mail messages. A not too old off-line backup of the customer's manufacturing systems made them able to return these essential programs back on-line. Although a large amount of work needed to be completed to recover completely from the Ryuk virus, the most important systems were recovered quickly:


"For the most part, the production manufacturing operation showed little impact and we made all customer deliverables."

Throughout the following couple of weeks critical milestones in the restoration process were completed through tight cooperation between Progent engineers and the client:

  • Internal web applications were returned to operation with no loss of information.
  • The MailStore Exchange Server containing more than 4 million historical messages was brought online and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory modules were completely recovered.
  • A new Palo Alto 850 security appliance was brought online.
  • Nearly all of the user PCs were fully operational.

"So much of what transpired those first few days is nearly entirely a blur for me, but my team will not soon forget the commitment each and every one of the team put in to help get our business back. I've trusted Progent for at least 10 years, possibly more, and each time Progent has impressed me and delivered. This situation was a testament to your capabilities."

Conclusion
A possible business disaster was avoided with hard-working experts, a broad spectrum of IT skills, and close teamwork. Although upon completion of forensics the ransomware virus penetration described here could have been blocked with current security solutions and best practices, user education, and properly executed incident response procedures for information backup and applying software patches, the reality remains that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware attack, remember that Progent's team of experts has a proven track record in crypto-ransomware virus blocking, cleanup, and data recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were involved), thanks very much for allowing me to get some sleep after we got through the first week. All of you did an incredible job, and if any of your guys is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Barra da Tijuca
For ransomware cleanup consulting services in the Barra da Tijuca metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Windows Server 2019 disaster recovery planning consultants can help your business to design a disaster recovery system based on Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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  • Microsoft Office 2003 Remote Support Services Information Technology Installation Service Microsoft Windows
  • Microsoft SharePoint On-site Technical Support Barra da Tijuca, RJ Outsourcing Microsoft SharePoint 2013 Barra, RJ
  • Microsoft Teams SIP trunking Consultant Services Microsoft Teams Migration from Skype for Business Technical Support Services
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    Microsoft 365, formerly called Office 365, is Microsoft's expanding suite of productivity apps and cloud services available on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are available in a variety of product bundles intended for customers from individuals and home offices to global enterprises. Progent offers fast and easy remote access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can assist your business to evaluate the many subscription options offered with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with cross-platform environments that include Windows, macOS, and Linux software. Progent can also help you to build and manage hybrid ecosystems that transparently integrate on-premises and cloud-based products and services.

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    Progent's certified failover clustering consultants can assist businesses to evaluate the advantages of utilizing Microsoft Windows Server 2012 clustering technology to build a powerful high-availability/disaster recovery solution, help you to plan and deploy a Windows Server 2012 environment, provide online and on-premises consulting expertise and engineering support for failover clusters composed of physical servers or virtual ones, and show you how to streamline the management of failover clusters.

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    System Center 2016 and Skype for Business Integration Remote Consulting

    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric and Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to assist you to fix critical issues detected by Microsoft SCOM 2012.

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    Barracuda's value-priced CloudGen Firewall devices combine web filtering, safe remote connectivity, SSL VPN, high-security SD-WAN, and Zero-Trust protection with centrally managed and monitored services encompassing your whole enterprise including on-premises, public cloud, and hybrid deployment architectures. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform. Progent has the depth of expertise to be your single resource for technical support, maintenance, education, and security expertise.

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  • Onsite Technical Support Aironet 1700 Access Point 24-7 Support and Integration wireless IP phone upgrades

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  • Onsite Technical Support Windows Server 2019 Hybrid Solutions Information Technology Consulting Windows Server 2019 Windows Admin Center
  • PIX Outsourcing After Hours Support and Integration PIX
  • Palo Alto Networks Technical Support Firewall and VPN Computer Security Specialist
  • Private Cloud Services Consultancy Consulting Services Small Business Private Clouds
  • Private Clouds for Small Businesses Consultant ProSight Virtual Hosting Specialists

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    ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical devices.

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    Progent can provide cost-effective online and onsite support to assist businesses of any size to migrate any part of their core network resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security.

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    Progent's Duo managed services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help you to design and implement an efficient upgrade from your existing SQL Server deployment to SQL Server 2017.

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    To see replies to common questions about becoming a consultant at Progent, go to Jobs at Progent FAQs.

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    Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture profitable client interactions. Built-in Sales and Customer Service components enable in-house staff to share information to help improve selling success and deliver consistent, efficient customer service. Progent can set up the most sensible network environment, including mobile wireless access, to back MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM consultant who can show you how to integrate Microsoft Dynamics CRM with your sales or customer service data.

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  • Integration Support ISA 2000 Server
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    Progent's certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with multiple sites, mobile users, and line-of-business eCommerce applications. Progent's ISA Firewall experts can help your company in planning and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your information protection needs without adversely limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.

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    Microsoft SQL Server 2016 offers major improvements in performance, scale, security, high-availability, BOYD integration, plus built-in BI. New features include PolyBase for processing structured and unstructured databases simultaneously for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud resources. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to help businesses of all sizes to implement, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).

  • SQL Server 2019 High Availability Network Consultants SQL Server 2019 Disaster Recovery Remote Support
  • SQL Server Capacity Planning Developer Microsoft SQL Server Network Specialists
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  • Security Organization CISA Certified Security Audit Consult
  • SentinelOne Phishing Defense Consultant SentinelOne Singularity EDR Specialist
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  • Services Documentation Online Technical Support Remote Support Services Service Reports
  • Services NetApp MetroCluster Troubleshooting NetApp SnapMirror Services
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  • Services Progent Cybersecurity Media Relations Top Progent Cybersecurity Press Relations Engineers
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  • Small Business Computer Consultant Small Office Network Support and Setup
  • Small Business IT Consulting Group Microsoft Office Small Business Computer Consultant Microsoft Office System

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    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks.

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    Progent can help you to understand the wealth of subscription plans available with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux software. Progent can also assist your business to create and manage hybrid ecosystems that seamlessly integrate on-premises and cloud-based products and services.

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  • Biggest Network Consultants System Center Operations Manager
    System Center MOM Consultant

    Small to mid-sized businesses can now get all the advantages of Microsoft Operations Manager and also have quick access to Progent's Microsoft certified IT support experts. With Progent's economically priced network service programs, mid-size organizations can choose a basic co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to offer small company information systems enterprise-class reliability, protection and performance.

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  • Specialists Exchange Server Migration 24x7 Services Exchange 2007 to Exchange 2010 Upgrade
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  • Support and Setup ISA 2004 Enterprise Edition Server MCSE Expert Certified Network Engineer Microsoft Proxy Server
  • Symantec Backup Exec Specialists VMware Data Recovery Consult
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  • System Center 2016 and SSRS Reporting Technology Consulting Setup and Support System Center 2016 Security and Compliance

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    Symantec Firewall Security Firm

    Progent's Symantec consultants can assist you to maintain discontinued Symantec firewall and VPN appliances including the Symantec Raptor and VelociRaptor family or show you how to migrate to newer firewall/VPN technology. Progent can also help you create and implement a complete security plan that can incorporate firewall and VPN devices and utilities, outsourced security and network defense services, system monitoring products, and formal policies and processes. Progent has the skill to be your single resource for continuing network help, administration, education, and security consulting.

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  • Ekahau Wi-Fi 6 Wireless Site Survey IT Consultants
    Remote Support Services Ekahau Wi-Fi RF Coverage Maps

    Progent's Ekahau-certified Wi-Fi network design consultants can help you to plan, deploy, tune, manage and debug a Wi-Fi network optimized for your venue. Progent can provide online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF measurement, Ekahau Analyzer for resolving RF issues, and Ekahau Insights for tracking the health of multiple Wi-Fi networks.

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    Configuration Manager 2016 automates application and device provisioning across multiple sites, simplifies compliance settings management, keeps track of network resources, guards against corporate data leakage, performs health reporting, enables secure self service, and offers a single point of control for administering mixed-OS networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can help businesses of any size with any aspect of designing, installing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.

  • Telecommuters Consulting and Support Services in Barra da Tijuca - Management Systems Expertise Barra da Tijuca, Rio de Janeiro Remote Workers Guidance near Barra da Tijuca - Endpoint Management Solutions Consulting and Support Services Barra da Tijuca, Estado do Rio de Janeiro
  • Teleworkers Guidance near me in Barra da Tijuca - Video Conferencing Systems Guidance Barra, RJ Urgent Barra da Tijuca At Home Workforce Voice/Video Conferencing Technology Consulting Services Barra da Tijuca, Rio de Janeiro
  • Top At Home Workforce Barra da Tijuca Consultants - Setup Consultants State of Rio de Janeiro Telecommuters Barra da Tijuca Consultants - Integration Consulting and Support Services Barra, Rio de Janeiro
  • Top Firepower Services Computer Engineer 24-Hour Configuration ASA Firewalls
  • Top Rated 64-bit Server Technology Consulting Services Microsoft Experts Technology Professional 64-bit Processing
  • Top Rated Consult Ransomware Rollback Emergency Technology Professional Netwalker ransomware protection and recovery
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    Jabber and Expressway for Mobile and Remote Access Remote Troubleshooting

    Progent's Jabber consultants offer online or on-premises support to help organizations of any size to plan, deploy, maintain, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for all the technologies that make up creating a cohesive Jabber collaboration solution such as Cisco network devices and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP interfaces, WiFi networks, cyber security, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other components of a cohesive collaboration ecosystem.

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    Progent's certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your organization, create pilot systems and migration plans, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management staff, create a corporate-wide security plan, automate IT management, help with application development, and build and test a DR/BC plan.

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    Progent can help small and mid-size organizations to configure endpoint device security defense systems and provide cleanup services required for at-home workers.

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    Microsoft Teams mobility Services

    Progent can assist your business to plan a migration to Microsoft Teams from Skype for Business and install, manage, and debug a cloud-based or hybrid implementation of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.

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    Progent can provide the temporary services of a veteran Chief Information Officer who can offer strategic direction to assist you select and support network technology to meet your present situation and that can serve as a solid foundation for your future growth. Progent's temporary Chief Information Officer consulting services provide financial leverage to organizations who want to optimize the impact of their network investment but who are without the budget or hesitant to add another executive-level position to their full-time staff. Since Progent is vendor-neutral, with a sizable staff of engineers certified to support all leading OS platforms and networking technologies plus a wide range and business applications, Progent is in a unique position to offer objective recommendations as well as advanced technical help for creating information systems that fit the special requirements of your organization.

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  • SharePoint Server 2003 Computer Consultant
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    Progent's Microsoft-certified experts offer small and medium sized businesses computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a central location for your workers or clients to access, organize, share and interact with relevant data, documents, and applications and to interact with one another. It allows quicker and more intelligent decisions, more efficient access across groups and more streamlined business processes. The primary goal of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of information available inside and outside an organization. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the data they've created in a way that makes data convenient to find, retrieve and apply.

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    Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for SSL inspection. Progent's Fortinet firewall consultants can assist your business to integrate your Fortinet firewalls to safeguard your IT resources at the network perimeter, within the data center core, at branch locations, and at the cloud edge.

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  • Engineer Cisco VPN
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    Cisco's security and remote connectivity technology for small to mid-size businesses offer a full array of easy-to-administer security products to let you protect your wired and wireless network infrastructure. Cisco's VPN line includes routers, firewalls, and VPN solutions. Progent's professional staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and CCNP certifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that align best with your business goals.

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  • iPhone and SQL Server integration Support Apple iOS integration Onsite Technical Support
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