Crypto-Ransomware : Your Crippling IT Disaster
Crypto-Ransomware  Remediation ConsultantsRansomware has become an escalating cyber pandemic that poses an enterprise-level threat for businesses poorly prepared for an assault. Versions of ransomware such as Dharma, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for a long time and continue to inflict damage. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, as well as daily unnamed viruses, not only do encryption of on-line data but also infiltrate many available system restores and backups. Information synched to cloud environments can also be rendered useless. In a poorly architected environment, it can make any restore operations useless and effectively sets the network back to square one.

Getting back on-line programs and data following a ransomware outage becomes a race against time as the victim struggles to stop the spread and cleanup the crypto-ransomware and to resume mission-critical activity. Due to the fact that crypto-ransomware requires time to move laterally, attacks are frequently sprung on weekends and holidays, when penetrations tend to take more time to identify. This multiplies the difficulty of promptly assembling and coordinating a knowledgeable mitigation team.

Progent makes available a variety of services for protecting Barra da Tijuca enterprises from crypto-ransomware penetrations. Among these are team education to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat protection to detect and extinguish zero-day modern malware assaults. Progent in addition offers the services of experienced ransomware recovery professionals with the talent and perseverance to reconstruct a compromised environment as urgently as possible.

Progent's Crypto-Ransomware Recovery Services
After a ransomware event, sending the ransom demands in Bitcoin cryptocurrency does not ensure that cyber hackers will return the needed codes to decrypt all your files. Kaspersky ascertained that 17% of ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The other path is to re-install the mission-critical elements of your IT environment. Absent access to full data backups, this requires a broad range of skill sets, top notch project management, and the ability to work non-stop until the recovery project is finished.

For two decades, Progent has made available professional IT services for businesses throughout the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have attained top certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-recognized certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience with accounting and ERP application software. This breadth of experience provides Progent the ability to rapidly understand important systems and consolidate the surviving pieces of your computer network environment following a crypto-ransomware event and rebuild them into an operational system.

Progent's ransomware team of experts deploys state-of-the-art project management tools to coordinate the complicated restoration process. Progent appreciates the urgency of acting rapidly and in concert with a client's management and Information Technology staff to assign priority to tasks and to put critical systems back on-line as soon as possible.

Business Case Study: A Successful Ransomware Incident Restoration
A customer engaged Progent after their company was penetrated by Ryuk crypto-ransomware. Ryuk is thought to have been created by Northern Korean state criminal gangs, suspected of adopting techniques leaked from the United States NSA organization. Ryuk attacks specific businesses with little tolerance for disruption and is among the most lucrative examples of ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturer located in Chicago with about 500 workers. The Ryuk intrusion had shut down all essential operations and manufacturing capabilities. The majority of the client's information backups had been directly accessible at the start of the intrusion and were damaged. The client was taking steps for paying the ransom (in excess of $200,000) and wishfully thinking for good luck, but ultimately made the decision to use Progent.


"I cannot thank you enough in regards to the expertise Progent gave us during the most fearful time of (our) businesses survival. We had little choice but to pay the Hackers except for the confidence the Progent team provided us. That you were able to get our e-mail and critical servers back faster than one week was amazing. Each expert I worked with or e-mailed at Progent was laser focused on getting our system up and was working 24 by 7 to bail us out."

Progent worked with the customer to quickly get our arms around and prioritize the key services that had to be addressed to make it possible to restart business functions:

  • Active Directory
  • Electronic Mail
  • Accounting/MRP
To begin, Progent followed Anti-virus incident mitigation industry best practices by halting the spread and cleaning systems of viruses. Progent then initiated the task of rebuilding Microsoft AD, the foundation of enterprise environments built on Microsoft technology. Microsoft Exchange Server email will not operate without Windows AD, and the customer's accounting and MRP applications leveraged Microsoft SQL Server, which requires Windows AD for access to the database.

In less than two days, Progent was able to restore Active Directory services to its pre-penetration state. Progent then assisted with setup and storage recovery on key systems. All Exchange Server ties and attributes were intact, which accelerated the rebuild of Exchange. Progent was able to locate local OST data files (Outlook Email Offline Data Files) on team PCs in order to recover email data. A not too old off-line backup of the customer's financials/MRP software made them able to return these required programs back servicing users. Although significant work was left to recover totally from the Ryuk virus, essential services were restored quickly:


"For the most part, the manufacturing operation never missed a beat and we delivered all customer orders."

Over the next month critical milestones in the recovery process were completed through close cooperation between Progent team members and the customer:

  • Self-hosted web applications were returned to operation with no loss of data.
  • The MailStore Exchange Server with over 4 million archived emails was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/AR/Inventory Control functions were 100% functional.
  • A new Palo Alto Networks 850 security appliance was installed.
  • Most of the desktop computers were operational.

"A lot of what happened in the initial days is mostly a blur for me, but my team will not forget the commitment each of you accomplished to help get our business back. I've been working together with Progent for the past 10 years, maybe more, and every time I needed help Progent has outperformed my expectations and delivered as promised. This situation was a testament to your capabilities."

Conclusion
A possible business disaster was evaded through the efforts of top-tier professionals, a wide spectrum of technical expertise, and tight teamwork. Although upon completion of forensics the ransomware penetration described here could have been identified and prevented with current cyber security systems and best practices, staff education, and well designed incident response procedures for information protection and keeping systems up to date with security patches, the reality remains that state-sponsored cyber criminals from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's team of experts has a proven track record in ransomware virus blocking, remediation, and file recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thanks very much for making it so I could get some sleep after we got through the initial fire. Everyone did an incredible effort, and if anyone that helped is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Barra da Tijuca
For ransomware system recovery consulting services in the Barra da Tijuca metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Microsoft Small Business Server is an affordable collection of essential servers that provides the foundation for a feature-rich but manageable IT network. The IT demands of the Microsoft .NET components included with Small Business Server 2011 calls for a network consultant with real-world background planning and integrating seamless, comprehensive business technology environments. Progent's Microsoft Small Business Server professionals have an average of over 10 years of experience integrating computer systems based on Microsoft platforms. This background assures you results in deploying, managing, and troubleshooting network environments that incorporate the Microsoft SBS Server package of servers and productivity software.

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    Cisco's wireless IP phones are hardened wireless devices intended for professionals who are on the move within office, warehouse, health-care or other environments where management wants user endpoints that offer more administrative control, data security and ruggedness than is possible with the Bring-Your-Own-Device mode of mobile collaboration. Successful integration of Cisco's wireless IP phones usually requires that IT teams configure and optimize numerous components of your wireless environment such as APs, routers and switches, wireless LAN controllers, and call management software. Progent's Cisco-certified consultants can provide online and onsite assistance to help you create and maintain a Cisco wireless IP phone deployment by providing services that can range from troubleshooting the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.

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    Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable and more secure AD environment. Both versions also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include simpler management, better compliance with information security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime.

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    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware.

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    Progent can help you to plan a migration to Microsoft Teams from Skype for Business Online and install, administer, and debug a cloud or hybrid implementation of Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long experience configuring ISA Server-based security installations for IT networks with multiple offices, mobile users, and mission-critical web applications. Progent's ISA Firewall consultants can assist your small business in planning and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your network security needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    E-Mail Guard is Progent's economical antispam and anti-virus service that offers small companies enterprise-quality protection from spam, viruses, directory harvesting, and other varieties of email-borne assaults on IT networks. E-Mail Guard is based on Postini's Perimeter Manager, a sophisticated library of web-managed spam filtering and virus protection services that stop email assaults before they are able to penetrate the company firewall. Perimeter Manager also lets administrators monitor and control their e-mail systems, regardless of server vendor, hardware technology, or geographic location.

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    Progent can provide economical remote support for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide expert assistance for Access application development, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers custom webinar classes for Access application development and database management.

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    Microsoft Virtual Server, run on the Microsoft Windows Server 2003 platform and powered by software originally developed by Connectix, delivers the performance necessary to accomplish hardware reduction, application migration, and server quarantine tasks via virtualization technology in an enterprise-class IT network with advanced expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server 2005 at businesses wishing to improve operational efficiency in application programming and piloting, migration from outdated mission-critical applications, and hardware consolidation. Progent's certified Virtual Server consultants can assist your IT staff to assess and deploy Microsoft Virtual Server.

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    Progent's private cloud hosting allows small and midsize organizations to run mission-critical applications such as SQL and Exchange from a secure Tier III data center facility on fully redundant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup replication and restoration. Smaller organizations can take advantage of Progent's private cloud hosting service to avoid large investments in the purchase, upkeep, and operation of network equipment and facilities while achieving world-class levels of system availability and physical security.

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    Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and repairing Microsoft SCOM environments and can provide organizations of any size expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to import and customize SCOM 2012 management packs based on industry best practices for tracking network infrastructure and both Microsoft and third-party applications and services. Also, Progent can deliver fast online or onsite technical support to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.

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    Progent's Microsoft certified experts provide three service programs to help mid-size and large organizations create a cost-effective and successful in-house Network Support Helpdesk. Progent's consulting services include ROI evaluation, process analysis and improvement, management reporting, training of internal staff, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help organizations sift through the various top level Help Desk software packages available and determine which products may be too costly, miss critical functions, or align badly with your company's corporate culture. Progent also offers temporary staffing for businesses who want to augment their internal Help Desk team for occasional projects or to fill in for vacationing or incapacitated workers.

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    Progent's Cisco-certified Wi-Fi networking experts can provide remote and on-premises consulting and support services to assist you to plan, configure, manage, optimize, and debug Wi-Fi networks that utilize Cisco's Meraki APs. Progent's experts can also assist you to design and deploy hybrid networks that integrate on-premises and cloud-based resources and that deliver easy access, enhanced security and compliance, unified management, and consistent performance for all your mobile and desktop endpoints.

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    Progent can assist you to create, implement and manage a backup plan built around MSP360 Backup technology to protect your assets hosted on any major public cloud. Progent can provide end-to-end monitoring and management to protect against data loss resulting from user miscues, computer glitches, malicious insiders, and malware assaults like ransomware.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small organization's servers in an environment that gives the maximum degree of dependability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting options are based upon proven virtualization architectures that enable small companies with multi- platform environments to save significantly on the expense of capital investments, infrastructure maintenance, and IT administration while benefiting from enterprise-class reliability and an unmatched level of vendor independence.

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    Progent provides Windows Cluster Server support to help your business deploy high availability server clusters designed to deliver 24x7 operation. Windows cluster servers for zero-downtime systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Server Cluster. By showing you how too design high availability clustered server environments around Microsoft Windows Server Cluster 2003, Progent's Certified Windows engineers make sure that your fault-tolerant server clusters are set up to optimize the strategic value of your computer system.

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    Progent can provide affordable online consulting to assist businesses of any size to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security and compliance.

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    Cisco's network security and remote access products for small businesses provide a full line of easy-to-administer security solutions to help protect your wired and wireless information system. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection devices and VPN appliances. Progent's expert consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and CCNP qualifications who can assist your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that align best with your business objectives.

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    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance issues.

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    Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have extensive experience helping small and mid-size businesses to reduce network downtime by offering affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, backup/restore systems, and transparent system maintenance. Progent's business continuity experts can help your company to plan and test a sensible business continuity strategy that matches your business goals and IT budget. Progent's disaster recovery specialists can help you to design, deploy, and maintain resilient technologies such as redundant Internet connectivity, virtualization, clustering, network load balancing, transparent online backup, and multi-location data centers.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of the time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it.

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