Ransomware : Your Feared IT Nightmare
Ransomware  Remediation ExpertsRansomware has become an escalating cyberplague that represents an enterprise-level danger for businesses of all sizes unprepared for an attack. Different versions of crypto-ransomware like the CryptoLocker, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been circulating for years and still cause damage. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, plus additional as yet unnamed viruses, not only do encryption of on-line critical data but also infect most available system restores and backups. Data synched to off-site disaster recovery sites can also be ransomed. In a poorly designed environment, it can make any restoration impossible and effectively knocks the network back to zero.

Getting back on-line applications and information following a ransomware attack becomes a race against the clock as the targeted organization fights to stop lateral movement and eradicate the ransomware and to resume business-critical operations. Due to the fact that ransomware takes time to spread, penetrations are frequently sprung during nights and weekends, when attacks typically take more time to uncover. This compounds the difficulty of quickly marshalling and organizing a knowledgeable mitigation team.

Progent offers a range of solutions for securing Barra da Tijuca enterprises from ransomware events. These include user education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based threat protection to detect and quarantine zero-day modern malware attacks. Progent in addition provides the services of expert ransomware recovery engineers with the track record and perseverance to reconstruct a breached environment as quickly as possible.

Progent's Ransomware Recovery Help
After a crypto-ransomware event, paying the ransom demands in cryptocurrency does not ensure that cyber hackers will return the keys to decipher any of your files. Kaspersky Labs estimated that 17% of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well above the average crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The alternative is to setup from scratch the key components of your Information Technology environment. Without the availability of essential system backups, this requires a wide range of skill sets, professional project management, and the willingness to work non-stop until the job is over.

For twenty years, Progent has made available expert Information Technology services for businesses throughout the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have been awarded advanced certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have garnered internationally-renowned industry certifications including CISA, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in accounting and ERP applications. This breadth of expertise gives Progent the skills to rapidly determine critical systems and re-organize the remaining parts of your IT environment after a ransomware attack and rebuild them into an operational network.

Progent's ransomware team of experts utilizes state-of-the-art project management systems to coordinate the sophisticated recovery process. Progent knows the urgency of acting rapidly and together with a client's management and IT resources to prioritize tasks and to get critical applications back online as fast as humanly possible.

Customer Story: A Successful Crypto-Ransomware Penetration Recovery
A customer escalated to Progent after their network system was crashed by Ryuk crypto-ransomware. Ryuk is thought to have been deployed by North Korean state hackers, possibly using techniques exposed from the U.S. NSA organization. Ryuk attacks specific businesses with little tolerance for operational disruption and is among the most profitable incarnations of ransomware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in Chicago and has about 500 workers. The Ryuk penetration had frozen all company operations and manufacturing processes. Most of the client's information backups had been directly accessible at the start of the intrusion and were encrypted. The client was pursuing financing for paying the ransom (in excess of $200K) and hoping for the best, but ultimately engaged Progent.

"I cannot tell you enough about the expertise Progent gave us during the most stressful time of (our) company's existence. We most likely would have paid the cyber criminals if not for the confidence the Progent group gave us. That you were able to get our e-mail and critical applications back into operation quicker than five days was earth shattering. Each expert I interacted with or texted at Progent was absolutely committed on getting us restored and was working at all hours on our behalf."

Progent worked with the client to rapidly assess and assign priority to the critical areas that needed to be restored in order to continue departmental functions:

  • Active Directory (AD)
  • Electronic Mail
  • MRP System
To get going, Progent adhered to Anti-virus incident mitigation industry best practices by isolating and performing virus removal steps. Progent then started the process of bringing back online Microsoft Active Directory, the foundation of enterprise environments built upon Microsoft technology. Exchange messaging will not function without Active Directory, and the customer's financials and MRP system utilized Microsoft SQL Server, which needs Active Directory for access to the data.

Within 48 hours, Progent was able to restore Active Directory to its pre-penetration state. Progent then helped perform rebuilding and storage recovery of mission critical systems. All Exchange data and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to find non-encrypted OST data files (Microsoft Outlook Offline Folder Files) on various desktop computers and laptops in order to recover email messages. A recent off-line backup of the client's financials/ERP systems made it possible to recover these required programs back on-line. Although major work was left to recover fully from the Ryuk attack, critical services were recovered quickly:

"For the most part, the production manufacturing operation showed little impact and we made all customer sales."

Over the following few weeks key milestones in the restoration project were accomplished in close cooperation between Progent consultants and the customer:

  • Self-hosted web applications were restored with no loss of information.
  • The MailStore Exchange Server exceeding four million historical messages was brought on-line and accessible to users.
  • CRM/Orders/Invoicing/AP/AR/Inventory Control capabilities were 100 percent operational.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Most of the user desktops and notebooks were operational.

"A huge amount of what transpired during the initial response is mostly a blur for me, but my team will not soon forget the urgency each and every one of the team accomplished to give us our business back. I have been working with Progent for at least 10 years, maybe more, and every time Progent has outperformed my expectations and delivered. This event was a life saver."

A probable business-killing disaster was evaded due to dedicated professionals, a wide array of subject matter expertise, and close teamwork. Although in analyzing the event afterwards the ransomware incident detailed here should have been identified and stopped with advanced security systems and ISO/IEC 27001 best practices, user education, and well designed incident response procedures for data backup and keeping systems up to date with security patches, the fact remains that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware virus, feel confident that Progent's roster of professionals has extensive experience in ransomware virus defense, mitigation, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were helping), thank you for making it so I could get some sleep after we got through the initial push. Everyone did an fabulous effort, and if any of your guys is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Barra da Tijuca
For ransomware cleanup consulting in the Barra da Tijuca area, phone Progent at 800-462-8800 or see Contact Progent.

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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates more than 25 years of background helping manufacturing, distribution and service companies to simplify complex supply chains and improve the efficiency of critical processes in order to bring products to market quickly and meet customer schedules consistently. Progent can provide the expertise of an ERP consultant with more than 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises services that spans from occasional guidance to solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Amazon AWS integration, training, and DBA services.

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  • FRx Reports Programmer
    Programming Firms Custom Access

    For custom program creation, Progent can provide programming experts to write business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions packages such as Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Internet Information Services to create company-specific eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers experts in a wide range of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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    Progent's ransomware experts can assist you to assess your ransomware vulnerability, remotely monitor and protect your IT environment, help with negotiating a settlement with a hacker, and reconstruct an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Progent's Office and Microsoft 365 consultants can assist businesses to integrate Office desktop and Microsoft 365 apps such as Office Excel, Office Word, PowerPoint, Outlook, Access, Visio and OneNote into a seamless solution that offers quick ROI and enables improved business results. Progent can help you to interface Office or Microsoft 365 applications with one another and with additional key Microsoft technologies such as SharePoint, Exchange Server and SQL Server running locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility issues with various versions of Office desktop and offers live online training to individuals or teams.

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    This page includes current updates on cybersecurity threats, patches, and best practices. Call or email Progent if your organization needs help defending your system against the latest IT security threats.

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  • Services Lync Server 2013 and Android
    Lync Server 2013 Back End Server Services

    Lync Server 2013, now called Skype for Business, allows organizations of all sizes to build a manageable and protected communications environment that supports the modern BYOD computing model with instant messaging (IM), presence, audio/video and web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony across a broad range of stationary PCs and handheld devices. Progent's Microsoft-certified Lync 2013 experts and system architects can assist you to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or mixed model suitable for your present and future plans, deploy Lync 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your IT staff and users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync 2013 with key Microsoft Office and Microsoft 365 applications such as Outlook and PowerPoint.

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  • Live Communications Server Onsite Technical Support
    Microsoft LCS Server Instant Messaging Online Consulting

    Microsoft Communications Server provides Instant Messaging and presence as part of an extensible, world-class package offering enhanced security, seamless integration with popular Microsoft software, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product allows lower costs and elevated business efficiencies, increased individual output, and stronger IP protection. Microsoft Office Communications Server has been superseded by Lync, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts offer online and onsite support and troubleshooting help for your Office Communications Server 2007 deployment and can help you to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and execute an efficient migration that will add business value to your IT system

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  • Small Office Technology Consulting Company Urgent Small Business Information Technology Management

  • Flexential Tampa Colocation Center Engineer
    Flexential Data Center Tampa Professional

    Progent makes use of the Flexential Tampa colocation center mainly to deliver private cloud hosting services. Progent has a group of network experts located in the Tampa area, and Progent also offers remote support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recovery/business continuity preparedness consultants. Progent can also assist your business to plan and execute a migration to the Flexential facility by providing services like designing system configuration, specifying hardware components, system setup and testing, debugging, streamling remote network management, and training your IT support team.

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    Office 365 Outlook Integration Technical Support Services

    Microsoft 365, formerly called Office 365, is Microsoft's expanding family of productivity apps and cloud services offered on a subscription basis. Microsoft 365 apps and cloud-based services are available in a variety of product bundles intended for customers ranging from students and households to enterprises. Progent can provide quick and affordable remote access to consultants with expertise in Microsoft, Mac, Apple iOS, and Google Android technology. Progent can assist you to understand the many subscription plans available with Microsoft 365 and integrate your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to build and manage hybrid solutions that transparently combine on-premises and cloud-based products and services.

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    Progent's Helpdesk outsourcing and co-sourcing service programs help companies to reduce costs and increase productivity.

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  • System Center 2016 and Windows 10 Integration IT Consultants
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    Progent has over 20 years of experience integrating, maintaining and troubleshooting the core platforms that make up Microsoft System Center and can assist you to plan, deploy, maintain, and repair your System Center 2012 R2 ecosystem to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent can assist you to upgrade to the latest version of System Center from a previous release or from another datacenter management platform to provide the advantages of best-in-class deployment, automation, security, plus datacenter and application performance monitoring.

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  • Specialist SQL Server 2012 AlwaysOn Availability Groups
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    Progent can provide the expertise of certified engineers as well as seasoned software programmers, DBAs, project management experts, network infrastructure engineers, disaster recovery/business continuity specialists, and certified data security consultants to help your business to assess the likely advantages of SQL Server 2012 for your business, set up test systems at your site or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other database solutions, and define an efficient and secure network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.

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  • Specialists MRTG for Linux
    Linux Network Monitoring IT Services

    Network monitoring typically consists of tracking a system's resource usage to help identify data traffic bottlenecks or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that run under Linux and can be deployed to monitor mixed-platform networks where UNIX and Windows operate together. Progent's network integration consultants can help you take advantage of both these programs to optimize and troubleshoot your network. Progent's UNIX support professionals offer small companies and programmers help with managing and supporting UNIX and Linux systems that coexist with Microsoft-based products.

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  • SCOM 2012 Migration Support and Setup
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    Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, optimizing and fixing System Center Operations Manager solutions and offer organizations of any size expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or on-premises technical support to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.

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