Crypto-Ransomware : Your Feared Information Technology Nightmare
Ransomware  Recovery ProfessionalsRansomware has become a modern cyberplague that poses an existential danger for organizations vulnerable to an assault. Different iterations of ransomware like the Dharma, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been out in the wild for years and continue to cause destruction. More recent variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, along with frequent as yet unnamed viruses, not only do encryption of on-line data but also infiltrate any accessible system backup. Information replicated to off-site disaster recovery sites can also be encrypted. In a poorly designed system, this can render automatic restoration hopeless and basically sets the entire system back to square one.

Restoring applications and data after a ransomware event becomes a race against the clock as the targeted organization tries its best to stop lateral movement and clear the virus and to restore mission-critical activity. Since crypto-ransomware requires time to spread, assaults are usually sprung during weekends and nights, when penetrations may take longer to notice. This compounds the difficulty of promptly assembling and coordinating an experienced response team.

Progent offers a range of solutions for protecting Barra da Tijuca enterprises from crypto-ransomware attacks. These include team training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with setup and configuration of next-generation security solutions with AI technology to automatically detect and extinguish zero-day threats. Progent in addition offers the services of expert ransomware recovery engineers with the track record and perseverance to rebuild a breached network as quickly as possible.

Progent's Crypto-Ransomware Recovery Help
Subsequent to a ransomware attack, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will respond with the needed keys to decipher any or all of your files. Kaspersky Labs determined that 17% of crypto-ransomware victims never restored their files after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical crypto-ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The alternative is to piece back together the essential parts of your Information Technology environment. Absent the availability of essential data backups, this calls for a broad complement of skill sets, professional team management, and the willingness to work continuously until the recovery project is completed.

For decades, Progent has made available professional Information Technology services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have attained high-level industry certifications in key technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise with financial systems and ERP software solutions. This breadth of expertise gives Progent the ability to rapidly determine necessary systems and organize the remaining parts of your network environment following a crypto-ransomware attack and rebuild them into a functioning network.

Progent's security group deploys state-of-the-art project management tools to orchestrate the sophisticated recovery process. Progent knows the importance of working swiftly and in unison with a client's management and Information Technology staff to prioritize tasks and to put the most important systems back on-line as fast as possible.

Customer Story: A Successful Ransomware Penetration Restoration
A client escalated to Progent after their organization was taken over by Ryuk ransomware. Ryuk is thought to have been created by Northern Korean state sponsored cybercriminals, possibly adopting strategies exposed from America’s NSA organization. Ryuk attacks specific companies with little or no room for operational disruption and is among the most profitable examples of ransomware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in the Chicago metro area with about 500 employees. The Ryuk intrusion had disabled all company operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the beginning of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom (exceeding $200K) and praying for the best, but ultimately reached out to Progent.

"I cannot speak enough about the care Progent gave us throughout the most fearful time of (our) businesses existence. We would have paid the Hackers if not for the confidence the Progent team gave us. That you were able to get our e-mail and important servers back on-line faster than one week was amazing. Every single expert I talked with or communicated with at Progent was urgently focused on getting us back on-line and was working day and night on our behalf."

Progent worked hand in hand the client to quickly determine and prioritize the essential applications that had to be addressed to make it possible to restart company operations:

  • Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To begin, Progent adhered to AV/Malware Processes incident response industry best practices by stopping the spread and clearing infected systems. Progent then started the work of bringing back online Windows Active Directory, the heart of enterprise networks built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not work without Windows AD, and the businesses’ MRP system used SQL Server, which needs Windows AD for security authorization to the databases.

In less than two days, Progent was able to re-build Active Directory services to its pre-intrusion state. Progent then initiated setup and hard drive recovery on the most important systems. All Exchange data and attributes were intact, which facilitated the restore of Exchange. Progent was also able to locate intact OST files (Outlook Off-Line Data Files) on team workstations and laptops to recover mail messages. A recent off-line backup of the businesses accounting systems made it possible to restore these required programs back online for users. Although a large amount of work still had to be done to recover completely from the Ryuk attack, core services were returned to operations rapidly:

"For the most part, the manufacturing operation was never shut down and we delivered all customer orders."

During the following couple of weeks critical milestones in the recovery project were accomplished in close collaboration between Progent team members and the client:

  • In-house web sites were restored without losing any information.
  • The MailStore Server exceeding four million historical messages was restored to operations and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory Control modules were 100 percent operational.
  • A new Palo Alto 850 security appliance was brought online.
  • Most of the user desktops were fully operational.

"A huge amount of what transpired in the early hours is nearly entirely a haze for me, but my management will not forget the dedication each and every one of you accomplished to help get our business back. I have been working with Progent for at least 10 years, possibly more, and every time Progent has impressed me and delivered. This situation was a stunning achievement."

A possible business catastrophe was evaded due to hard-working professionals, a wide array of subject matter expertise, and close collaboration. Although in hindsight the ransomware incident detailed here should have been stopped with up-to-date cyber security solutions and NIST Cybersecurity Framework best practices, user and IT administrator education, and appropriate security procedures for information backup and applying software patches, the fact remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware virus, feel confident that Progent's roster of professionals has proven experience in ransomware virus blocking, remediation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for letting me get some sleep after we made it past the initial push. All of you did an amazing job, and if any of your guys is around the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Cisco's PIX firewalls have reached end of life and Cisco might not support these legacy devices. Progent still offers consulting support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can also help you determine if you should adopt more current firewall technology from Cisco. Progent's Cisco-certified experts can help you plan and implement a cost-effective migration to Cisco ASA 5500-X firewalls based on leading practices.

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    Progent can deliver comprehensive online consulting for all technologies associated with small company IT networks and offers an array of vital, on-demand support services such as a temporary Chief Information Officer to provide senior-level IT design and negotiating capability, a Call Center for help desk support, 24x7 remote monitoring, spam/virus protection as a managed service, best-practices project management for critical initiatives like office relocations oroperating system upgrades, connectivity consultants for designing fast and reliable infrastructure, security engineers to ensure information protection and compliance, disaster recovery specialists to help design business continuity strategies, and software developers to create, enhance, or troubleshoot business application programs.

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    Progent is among the most experienced IT support companies for integrating email and messaging solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small companies receive the full advantages of Exchange Server 2000 under common scenarios including updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server management.

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  • SCCM 2012 Application Deployment Remote Support Services SCCM 2012 Windows Server Deployment Technical Consultant
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    Progent's Cisco-certified wireless integration consulting experts can help you to configure, administer, and debug Cisco wireless devices including Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.

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    Colocation sites make it possible for companies to share world-class facilities for housing network hardware that runs mission-critical applications. Progent's Microsoft and Cisco premier consultants can assist your small business with all aspects of your colocation program such as selecting and migrating to a colo site, creating network topology, defining required equipment, on-site and on-line maintenance, setting up remote system administration, and education your support staff.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical remote and on-premises consulting, software development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help customers design and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based components into a seamless information management system.

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    Progent can assist your business to evaluate the many subscription plans offered with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and manage hybrid networks that seamlessly combine on-premises and cloud resources.

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    Progent's Microsoft-certified consultants can help organizations of all sizes to follow best practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; design, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your business to migrate from an earlier edition of SCVMM or from a third-party virtualization management system, and Progent can show you how you to optimize and troubleshoot your existing SCVMM ecosystem so you realize the highest possible business value.

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    Progent's certified engineers can help you to test Windows 7 to verify application compatibility and to check its speed and stability operating with your applications. Progent's consultants can also help you to estimate the likely strategic value of moving to Microsoft Windows 7. If Microsoft Windows 7 makes sense for your business, Progent can help your IT organization to design and execute a non-disruptive upgrade to Microsoft Windows 7 from a previous version of Windows.

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    Progent's Private Cloud Hosting outsourcing offers complete hosting of a small company's production servers in a solution that delivers the highest degree of dependability and scalability and is in addition simple to transfer to another host. Progent's Private Cloud Hosting options are based upon mature virtualization techniques that enable small businesses with multi- platform environments to save significantly on the costs of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor independence.

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    Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small company's production servers in an environment that delivers the highest level of dependability and expandability and is in addition simple to transfer to any data center. Progent's Private Cloud Hosting and Management options are based upon mature virtualization architectures that allow small and midsize businesses with mixed- platform environments to economize significantly on the expense of capital investments, system maintenance, and network administration while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.

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    Progent's Test and Training Lab located at the QTS Colocation Center can be used for testing mission-critical applications, creating cost-effective migration methodologies, assessing and tuning performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and building training systems for new technologies. For Progent clients who lack adequate in-house resources to assemble proper test environments, the lab reduces capital outlay and engineering risk and helps keep critical IT initiatives on schedule.

  • Windows Server 2008 R2 Outsourcing Microsoft Certified Windows Server 2008 R2 Specialist
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  • Open Positions Computer Consulting
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    Progent is seeking to find staff-level, solutions-oriented Microsoft accredited engineers with Microsoft Certified Systems Engineer credentials; Cisco certified network engineers with Cisco CCNP or CCIE credentials; security consultants with CISSP or CISA or equivalent security credentials; and high-end system architecture consultants with experience in mobile access, wireless networking, service continuity, disaster recovery, information preservation, and virtual servers. Progent also is looking for professionals to join Progent's staff of desktop support specialists and remote troubleshooting experts. Also, We are seeking talented administrators able to operate effectively in Progent's fast-paced, virtual office environment.

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