Ransomware : Your Worst IT Catastrophe
Ransomware  Remediation ExpertsRansomware has become an escalating cyber pandemic that represents an existential threat for businesses vulnerable to an assault. Multiple generations of ransomware such as CrySIS, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for years and continue to cause harm. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, along with more unnamed malware, not only encrypt on-line files but also infect all accessible system protection mechanisms. Data replicated to off-site disaster recovery sites can also be ransomed. In a poorly designed environment, it can make automated restore operations impossible and basically knocks the network back to zero.

Recovering services and information following a ransomware attack becomes a race against time as the targeted organization struggles to stop lateral movement and remove the virus and to resume mission-critical operations. Because crypto-ransomware takes time to move laterally, attacks are often sprung during nights and weekends, when successful penetrations typically take longer to detect. This multiplies the difficulty of rapidly marshalling and orchestrating a capable mitigation team.

Progent has a range of services for securing Barra da Tijuca businesses from ransomware penetrations. Among these are team training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, along with installation of modern security solutions with AI technology to quickly discover and suppress zero-day threats. Progent also offers the services of veteran ransomware recovery consultants with the skills and perseverance to rebuild a compromised system as quickly as possible.

Progent's Ransomware Restoration Support Services
Soon after a ransomware penetration, sending the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will return the needed codes to decipher any of your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never restored their files even after having paid the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The other path is to piece back together the key components of your Information Technology environment. Without access to essential system backups, this calls for a wide complement of skill sets, professional team management, and the ability to work 24x7 until the task is done.

For two decades, Progent has made available expert Information Technology services for companies across the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with financial systems and ERP software solutions. This breadth of experience provides Progent the capability to efficiently understand necessary systems and integrate the surviving pieces of your IT environment following a ransomware penetration and assemble them into an operational system.

Progent's security group utilizes powerful project management systems to coordinate the complex restoration process. Progent appreciates the importance of acting quickly and together with a client's management and IT staff to assign priority to tasks and to get essential applications back online as soon as possible.

Customer Case Study: A Successful Crypto-Ransomware Incident Restoration
A small business sought out Progent after their company was penetrated by Ryuk ransomware. Ryuk is thought to have been launched by Northern Korean state sponsored cybercriminals, possibly adopting approaches leaked from the United States NSA organization. Ryuk goes after specific companies with little or no tolerance for disruption and is among the most lucrative iterations of crypto-ransomware. Major targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing business based in Chicago and has about 500 workers. The Ryuk penetration had brought down all business operations and manufacturing capabilities. The majority of the client's system backups had been online at the beginning of the attack and were damaged. The client was pursuing financing for paying the ransom (more than $200,000) and wishfully thinking for good luck, but ultimately utilized Progent.

"I canít say enough in regards to the expertise Progent provided us throughout the most fearful period of (our) businesses survival. We had little choice but to pay the Hackers if it wasnít for the confidence the Progent team afforded us. That you were able to get our e-mail system and critical applications back faster than 1 week was something I thought impossible. Every single expert I interacted with or messaged at Progent was amazingly focused on getting us back online and was working 24/7 to bail us out."

Progent worked together with the client to quickly get our arms around and assign priority to the most important systems that needed to be recovered in order to restart business functions:

  • Microsoft Active Directory
  • Electronic Messaging
  • Accounting/MRP
To begin, Progent followed Anti-virus penetration mitigation best practices by stopping lateral movement and cleaning up infected systems. Progent then started the steps of recovering Microsoft AD, the core of enterprise environments built on Microsoft Windows technology. Exchange messaging will not operate without Windows AD, and the businessesí accounting and MRP applications used Microsoft SQL Server, which needs Active Directory services for authentication to the data.

In less than two days, Progent was able to restore Active Directory to its pre-virus state. Progent then completed reinstallations and storage recovery on needed systems. All Exchange Server ties and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to locate local OST data files (Outlook Email Offline Data Files) on team workstations and laptops in order to recover mail data. A recent offline backup of the businesses accounting/MRP software made them able to recover these essential services back online for users. Although major work needed to be completed to recover totally from the Ryuk virus, essential services were restored quickly:

"For the most part, the production operation showed little impact and we did not miss any customer sales."

Over the next month important milestones in the recovery project were achieved through tight cooperation between Progent consultants and the customer:

  • Internal web applications were restored with no loss of data.
  • The MailStore Server containing more than 4 million historical emails was brought online and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory modules were fully restored.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Most of the desktops and laptops were operational.

"A lot of what was accomplished in the initial days is mostly a blur for me, but our team will not soon forget the care each and every one of your team accomplished to give us our business back. Iíve been working together with Progent for at least 10 years, possibly more, and each time I needed help Progent has come through and delivered as promised. This time was a life saver."

A possible business disaster was evaded by top-tier professionals, a wide array of technical expertise, and close teamwork. Although in analyzing the event afterwards the ransomware penetration described here would have been prevented with up-to-date cyber security systems and ISO/IEC 27001 best practices, user and IT administrator education, and properly executed incident response procedures for data protection and keeping systems up to date with security patches, the reality remains that state-sponsored hackers from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware attack, remember that Progent's roster of professionals has substantial experience in ransomware virus defense, mitigation, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thanks very much for letting me get rested after we got over the initial fire. Everyone did an impressive effort, and if anyone is visiting the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Barra da Tijuca
For ransomware system restoration consulting in the Barra da Tijuca area, call Progent at 800-462-8800 or go to Contact Progent.

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    Intune Certification Management IT Consultants

    Progent's Intune consultants can help your company to understand the business case for adopting Intune for administering your web-facing mobile devices including notebooks, phones, and tablets powered by Windows, iOS, and Android. Progent can help your company to configure security and compliance policies, set up pilot environments to evaluate the benefits of Microsoft Intune for your network, deploy Intune throughout your IT ecosystem, combine Intune with SCCM for single-console change management, and provide ongoing support for your Microsoft Intune solution.

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    24x7 SMS 2003 Upgrade Technology Consulting

    Systems Management Server 2003 provides added functionality for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs lower the net administrative costs of managing and deploying software by making it simpler to install system images, manage mobile devices, and operate management tools. In addition to advising you about ways to cut management expenses by installing SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT tasks involving areas that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can minimize spending and reduce business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can show you how to develop efficient processes and standards to manage PDAs and smart portable communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to design a security plan that incorporates standards, processes and IT products to keep your IT computer system protected.

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    Small to mid-sized businesses can now get all the benefits of Operations Manager 2007 and also have fast access to Progentís Microsoft Certified IT consulting professionals. With Progent's economically priced network support programs, small and midsize businesses can choose a basic Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager to provide small business information systems world-class availability, protection, and productivity.

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    Microsoft Windows Server Update Services enables network administrators to deploy and monitor the most recent Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, network support staff can completely and easily manage the distribution of updates that are released through Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft WSUS deployment, setting up client's workstations, defining the Group Policy settings, and making sure your Microsoft Software Update Services Group Policy Object is associated with an Active Directory container that makes sense for your network environment.

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    Microsoft Windows Server 2008 R2 Consultants

    Microsoft Windows Server 2008 R2 offers high levels of performance, security, availability, expandability, and flexibility that improve productivity of local, remote, and mobile users. Progent's Microsoft-certified professionals can deliver cost-effective remote consulting, troubleshooting, and education services to assist your company to plan, execute, and manage Windows Server 2008 R2 in order to add significant strategic value to your information system.

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    Progent can assist small businesses to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower hardware investments. Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and ensure that you avoid the common mistakes small companies make when migrating to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Android handhelds.

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    Progent's Microsoft-Certified SQL consultants offer a range of services to assist small and midsize companies to plan, deploy, manage, and repair Microsoft SQL Server 2008 solutions so that they realize the maximum business advantage from this state-of-the-art information management platform. Also, Progent can provide expertise for network architecture, company-wide security, and custom software programming to optimize the strategic advantage of your SQL Server 2008 network.

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    Progent provides customized remote instruction for a range of desktop applications and environments such as Microsoft Office and Microsoft 365 Excel, Word, Publisher and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training provides the advantages of traditional in-person seminars, such as instant communication between students and trainers, but avoids the expenses of transportation and the challenge of trying to synchronize the schedules of multiple students. Available to individuals or classes of any size, Progent's live online instruction permits the instructor to run the seminar from a remote office and the students can be spread throughout a campus or all over the country. Virtual training utilizes powerful learning mechanisms such as virtual white boards, real-time questions, and collaborative applications. Classes can be brief and targeted to specific subjects or longer in duration and wider in coverage.

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    Integration Services Colocation

    Progentís data center IT services are intended for companies with hardware located at Internet Data Centers or data center colo hosting sites and in need of on-demand on-premises assistance at the colo facility plus remote help from Microsoft and Cisco Certified experts. Progent offers a full array of data center and data center and co-location support services such as network topology evaluation, Windows and UNIX server integration and maintenance, tech support for server and telecommunications infrastructure, development and installation of fault tolerant systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and planning high-availability server clustering systems.

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    Progent's Cisco-premier CCIE network experts can assist you to manage your legacy PIX or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, integrate, optimize, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services

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    MRTG for Linux Specialist

    Nagios and MRTG are powerful, free monitoring utilities that run under Linux and can be deployed to analyze UNIX/Linux networks, MS Windows systems, or mixed-platform systems where Linux and Microsoft Windows run side by side. The Nagios monitor allows system managers to track system services including POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you graph the traffic in and out of SNMP network appliances such as servers, routers, and switches. Progent's system monitoring consultants can show you how to utilize both these programs to streamline and repair your network.

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    Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Microsoft Exchange 2003 migration strategy that minimizes network downtime, reduces ongoing service demands, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the experience to finish your move rapidly and economically. Progent's Exchange Server 2003 support, troubleshooting, and consulting offerings include expertise with the integration of third-party add-ons to Exchange Server 2003 that are best aligned to your business goals.

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  • Remote Support Consultancies
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    Progentís Technical Response Center offers affordable national after-hours remote assistance for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts offer extended hours telephone help and remote secure computer access to troubleshoot and repair technical problems quickly and affordably.

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    Progent offers cost-effective online consulting to assist businesses of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security and compliance.

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  • Microsoft Certified Expert SharePoint Integration Services
    Microsoft SharePoint Server Computer Consultant

    Progentís Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web technology for efficiently coordinating people, teams and data. SharePoint provides a central spot for your workers or customers to connect to, organize, distribute and interact with useful information, files, and applications and to communicate with other people. SharePoint allows quicker and more intelligent decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services connect workers, customers, teams and major tasks with the knowledge theyíve created in a way that makes data easy to find, download and re-use. Progent's certified SharePoint experts can help your organization to manage your current SharePoint environment or upgrade to the current release of SharePoint.

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  • SharePoint 2013 eDiscovery Center Remote Consulting
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    Progent has been providing SharePoint support since the first SharePoint product was released over a decade ago, and Progent has the breadth and depth of IT know-how to assist businesses of all sizes to plan and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add significant business value to your IT investment. Progent's Microsoft-certified consulting team can assist your company to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; decide whether an in-house, Cloud-based or hybrid deployment is best suited for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can assist in individual tasks associated with your SharePoint 2013 deployment.

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  • Network Consultants Aironet Wi-Fi Access Point
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    Progent's Cisco CCIE Wi-Fi network consultants offer online or onsite integration and troubleshooting services to help you to design, implement, upgrade, optimize, manage and troubleshoot Aironet wireless access point deployments of any size or topology. Progent's Cisco wireless controller experts can also help you to combine your wireless environment with your wired network and cloud-hosted resources to build a seamless enterprise connectivity foundation that is simple to manage and expand. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, location and configuration of Aironet Wi-Fi access points to accommodate your specific workplace design, building structure, and anticipated workloads.

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