Ransomware : Your Worst IT Disaster
Crypto-Ransomware  Remediation ExpertsRansomware has become an escalating cyberplague that represents an enterprise-level threat for organizations unprepared for an assault. Multiple generations of ransomware such as CrySIS, WannaCry, Locky, Syskey and MongoLock cryptoworms have been circulating for years and continue to inflict destruction. Modern variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, along with additional as yet unnamed viruses, not only encrypt online data files but also infect many available system protection. Information synchronized to the cloud can also be encrypted. In a poorly architected system, it can make automated restore operations useless and effectively knocks the datacenter back to square one.

Restoring programs and data following a ransomware attack becomes a race against the clock as the victim fights to contain and eradicate the ransomware and to resume enterprise-critical activity. Because ransomware needs time to spread, attacks are usually sprung on weekends, when successful attacks in many cases take longer to notice. This compounds the difficulty of promptly assembling and orchestrating a qualified response team.

Progent makes available a range of support services for protecting Barra da Tijuca enterprises from ransomware events. Among these are team member training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to identify and disable day-zero modern malware assaults. Progent also provides the services of experienced ransomware recovery professionals with the talent and perseverance to re-deploy a compromised network as soon as possible.

Progent's Crypto-Ransomware Recovery Help
Following a ransomware penetration, paying the ransom demands in Bitcoin cryptocurrency does not ensure that distant criminals will return the needed keys to unencrypt all your information. Kaspersky Labs determined that 17% of crypto-ransomware victims never restored their data even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET determined to be around $13,000 for small businesses. The fallback is to piece back together the key components of your IT environment. Without the availability of complete data backups, this calls for a broad range of skills, well-coordinated team management, and the capability to work continuously until the job is complete.

For twenty years, Progent has made available professional IT services for companies across the US and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level industry certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience with accounting and ERP applications. This breadth of experience affords Progent the skills to rapidly determine critical systems and integrate the remaining parts of your network environment after a ransomware penetration and rebuild them into a functioning network.

Progent's ransomware team of experts has powerful project management applications to coordinate the complicated restoration process. Progent understands the importance of acting swiftly and in concert with a client's management and IT team members to assign priority to tasks and to put critical systems back online as fast as possible.

Customer Story: A Successful Ransomware Virus Response
A client hired Progent after their organization was attacked by the Ryuk ransomware. Ryuk is believed to have been developed by Northern Korean government sponsored criminal gangs, possibly using techniques exposed from the United States National Security Agency. Ryuk seeks specific companies with little or no room for operational disruption and is among the most lucrative versions of ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in Chicago with around 500 staff members. The Ryuk event had paralyzed all essential operations and manufacturing processes. The majority of the client's backups had been directly accessible at the time of the attack and were damaged. The client was actively seeking loans for paying the ransom (exceeding two hundred thousand dollars) and wishfully thinking for the best, but ultimately brought in Progent.

"I cannot tell you enough about the help Progent gave us throughout the most stressful period of (our) businesses survival. We most likely would have paid the cybercriminals if it wasn't for the confidence the Progent experts gave us. The fact that you could get our messaging and important servers back online in less than a week was something I thought impossible. Each person I interacted with or messaged at Progent was laser focused on getting us restored and was working non-stop on our behalf."

Progent worked with the customer to quickly get our arms around and assign priority to the essential services that needed to be addressed to make it possible to resume departmental operations:

  • Active Directory
  • Microsoft Exchange Email
  • MRP System
To get going, Progent followed ransomware penetration mitigation industry best practices by halting lateral movement and cleaning systems of viruses. Progent then began the steps of recovering Windows Active Directory, the core of enterprise systems built upon Microsoft technology. Exchange email will not work without Windows AD, and the customer's MRP applications used Microsoft SQL Server, which requires Windows AD for security authorization to the databases.

In less than two days, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then charged ahead with reinstallations and storage recovery of mission critical servers. All Exchange schema and attributes were intact, which accelerated the restore of Exchange. Progent was able to find non-encrypted OST data files (Outlook Off-Line Folder Files) on team workstations and laptops in order to recover email information. A recent offline backup of the client's manufacturing software made it possible to return these required programs back on-line. Although a lot of work needed to be completed to recover completely from the Ryuk attack, essential systems were restored rapidly:

"For the most part, the assembly line operation did not miss a beat and we produced all customer orders."

Throughout the following few weeks key milestones in the restoration process were completed in tight cooperation between Progent engineers and the client:

  • Internal web applications were returned to operation without losing any information.
  • The MailStore Exchange Server containing more than four million historical messages was spun up and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control capabilities were 100% restored.
  • A new Palo Alto Networks 850 firewall was brought on-line.
  • Most of the user PCs were functioning as before the incident.

"A lot of what transpired during the initial response is mostly a haze for me, but I will not forget the urgency each of your team accomplished to give us our business back. I have been working together with Progent for the past ten years, possibly more, and every time I needed help Progent has shined and delivered. This event was no exception but maybe more Herculean."

A possible business disaster was averted with results-oriented professionals, a wide array of knowledge, and close teamwork. Although in post mortem the crypto-ransomware virus penetration described here would have been blocked with current security technology solutions and security best practices, user and IT administrator training, and well designed security procedures for data backup and proper patching controls, the reality is that state-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and are not going away. If you do fall victim to a ransomware penetration, remember that Progent's team of professionals has proven experience in ransomware virus blocking, mitigation, and information systems recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), I'm grateful for making it so I could get some sleep after we made it over the initial fire. Everyone did an amazing effort, and if anyone that helped is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Barra da Tijuca
For ransomware system recovery consulting in the Barra da Tijuca metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Microsoft-expert consultants can help you to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the risks and benefits of moving to 64-bit desktop processing, plan an efficient upgrade strategy that minimizes operational disruptions, and offer economical, professional remote support to assist your organization to install 64-bit PC desktop software and applications on your current computers.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and maintain Cisco's security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to administer and provide the flexibility to expand with your growing business needs. Progent's Cisco-Premier network experts are familiar with Cisco's complete family of products targeted at preventing data theft, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can help you deploy Cisco products to get secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control framework for user authentication, authorization, and tracking from a graphical Web interface.

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    Cisco's Catalyst family of Wi-Fi controllers streamline the management of wireless networks by unifying the configuration and management of Wi-Fi access points, optimizing wireless performance by reducing the effect of radio frequency congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening security by identifying threats and filtering network traffic according to user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's latest wireless controller solutions.

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