Barra da Tijuca Teleworkers Connectivity Support Services
System Design, Configuration, Administration and Help Desk Consulting and Support Services
Enlarging your telecommuter workforce may have a significant effect on network architecture, security, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Barra da Tijuca company to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers services ranging from on demand expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can help Barra da Tijuca, Rio de Janeiro organizations to succeed with any facet of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and streamlined management.
Network Infrastructure for Telecommuters
Integrating the physical and software infrastructure needed for an at-home work environment can be particularly complicated if you have to accommodate a combination of personal hardware such as PCs and laptops, routers, and Wi-Fi appliances from various manufacturers and with a mix of OS software and firmware releases. Progent's background providing online help for both legacy as well as current technologies in virtual office venues allows you to make efficient use of your existing infrastructure and provides you with fast access to expertise for implement essential updates. Services offered by Progent to help your company to create a high-functioning work-at-home ecosystem include:
- Virtual Private Network (VPN) connectivity allows you to create a safe connection for authenticated remote workers to access IT resources situated at your corporate datacenter or in the cloud. Progent can assist your company to deploy and maintain VPN connections between your teleworkers and your key network resources by providing online VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your telecommuters to utilize Cisco's popular AnyConnect software for safe VPN tunneling for a wide range of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms allow a telecommuter to see and use a data center PC's desktop. This gives network managers substantial control over the digital environment of telecommuters and offers them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home networks to the Internet and support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent offers top-tier remote consulting for deploying home routers from a range of manufacturers. See router configuration support from Cisco-certified consultants.
- Home Wireless networks, typically shared by the whole family and visitors, are frequently used by at-home employees to connect to their router for work. This can create throughput as well as security issues. Progent can help businesses to resolve these problems by delivering services like Aironet configuration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi access point integration help.
- Internet access methods affect the performance and availability of connections between telecommuters and the corporate data center. Vital applications might demand redundant Internet access in the event the normal connection breaks. Progent offers expertise for picking Internet service providers, picking appropriate bandwidth and data volume offerings, and integrating high-availability Internet connections. See Internet access integration services.
VoIP Solutions for an At-Home Workforce
Expanding the corporate phone environment to include teleworkers is critical to supporting a productive work-at-home solution. A variety of cloud-centric digital PBX products are popular with SMBs to server remote users. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can help businesses of all sizes to design or tune a remote VoIP environment that provides the flexibility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses optimize their existing Cisco IP voice systems to support a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and multimedia applications used throughout the network. CUCM supports other mixed media services such as messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager expertise.
- CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist your company to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other legacy IP voice products, refer to CallManager expertise.
- Cisco IP Gateways provide integration with public telephony networks and with clients operating beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to support these VoIP solutions and provide online deployment and debugging services.
Voice/Video Conferencing for Teleworkers
A wide range of video conferencing platforms from leading vendors support virtual meetings, video and voice conferencing, chat, and screen sharing for both local users and telecommuters. Many organizations use a mix of conferencing products to meet the needs of their various partners and clients. Progent's communications experts can help your organization to manage your existing voice/video conferencing environment and optimize the productivity of your remote workforce.
- Skype for Business is Microsoft's popular unified communications product that supports real-time presence, instant messaging, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist you to configure and maintain Skype for Business clients to accommodate your remote workforce. For details about Progent's support services for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for video calls. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for training. To learn more about Progent's support services for Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities such as IP voice and video calling, persistent chat, plus file sharing. For details about Progent's support services for Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and assist your business to optimize your WAN architecture to run them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that create a consistent user experience for exchanging information throughout a corporate network and on a broad selection of endpoint computers. Progent has delivered online consulting services for SharePoint and Exchange Server since their first releases and can assist businesses to configure these flagship collaboration products to maximize the effectiveness of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for supporting its complete range of features. For details about Progent's support services for Microsoft Teams and Teams Premium, see planning and configuration expertise for Microsoft Teams.
SharePoint utilizes web entities to enable collaboration and knowledge delivery by providing policy-based access to data, business processes, and utilities for searching through company-wide business data. SharePoint allows you to create protected web portals that allows at-home workers to see and update consolidated business intelligence via Wikis, Blogs, social sites, and Web Parts. To find out about Progent's SharePoint expertise, visit SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, refer to deployment consulting services for Exchange.
OneDrive is Microsoft�s collaborative cloud-based storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and colleagues anywhere can share them safely via a web browser. Included with Microsoft 365, OneDrive allows home employees to co-author files. Revisions created offline are automatically uploaded when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, visit Onedrive configuration experts.
Public Cloud Integration Services for Remote Workers
Progent offers advanced online support for helping businesses to build, maintain and repair integrated hybrid network architectures that include physical data centers, telecommuters, branches, plus public cloud services. Progent can provide expertise for all types of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers resolve issues with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading platform for cloud services that allows you to utilize infrastructure, servers, and critical apps running on Microsoft's massive cloud. Azure features more than one hundred services services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure services for remote workers by setting up and debugging firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Azure, refer to Microsoft Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available by subscription. Office apps and cloud services are marketed in a variety of bundles designed for customers ranging from students and households to large enterprises. Progent can provide quick and easy remote contact with consultants knowledgeable about Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to assess the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers maximum business value. To find out about Progent's support services for Microsoft 365, visit Microsoft 365 consulting expertise.
Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of lower costs for data center infrastructure, easier management, on-demand scaling, high availability, and other benefits inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with on-premises Exchange environments, enabling you to build hybrid information systems. Progent's certified Exchange experts can provide occasional assistance to guide you past challenging IT roadblocks and also offer end-to-end project management services to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud computing market and is the industry's biggest provider of cloud services. Progent can provide fast and affordable online access to cloud integration consultants who can assist your organization to plan, deploy, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to create a high-availability network model to make sure your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's support services for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform (GCP) is a popular collection of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to extend your current IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your key apps cloud ready so your teleworkers can benefit fully from Google Cloud services. Progent can help you to deploy VMs on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage services, and simplify identity management for at-home workers with Google Cloud Identity. Progent's experts can also help your business to use GCP's management tools to control and track your Google Cloud environment. For information, refer to Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for Telecommuters
A sudden, enterprise-wide changeover to a from-home workforce, which might be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk services utilize Progent's nationwide network of remote technical support specialists combined with world-class ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows you to expand your current Help Desk Call Center organization by splitting responsibilities for Support Desk support services seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a collaborative support solution based on the number one professional services automation (PSA) platform for managing help requests and ticketing, establishing ownership, tracking progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can enable your business to deliver world-class technical support to your at-home employees, visit Progent's Support Desk supplementation Services.
Security for At-Home Workers
Work-from-Home (WFH) workers typically utilize their personal computers and often work in an unsecured physical space. This situation multiplies their susceptibility to malware attacks and calls for judicious configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive user training, and the creation of policies based on best practices. Progent's veteran team of data security solutions experts can assist you to plan, implement and manage a compliant cybersecurity solution that protects vital IT resources in environments that include remote workers.
Firewalls allow companies to build a network that can be safely accessed by on-premises users and by an at-home workforce, mobile users, vendors, clients, and other stakeholders. Next-generation firewall appliances allow you to configure and control different permissions to various classes of users and to expand your IT network and modify your cybersecurity posture as your company evolves and as network attacks become more complex. Progent supports both new and older firewall devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall support services, go to firewall support services.
Online Endpoint Security Monitoring makes it possible to watch over the disparate computers utilized by telecommuters and either reject or spot and respond to modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each protected endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify new attacks before they can spread. When a cyberattack is spotted, ProSight ASM immediately disconnects the infected endpoint device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, visit remote endpoint monitoring for remote workers.
Progent's Duo authentication Services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the exposure of your network to all classes of outside and internal security attacks for an environment that incorporates at-home workers. Progent can deploy online, automated cybersecurity analysis scanning for rapidly and economically uncovering a broad range of security gaps that can be found via the Internet. Progent's endpoint security assessment experts, which can be provided by data security experts with advanced credentials such as CISM, CISSP, and GIAC, can help your business to audit your operations and governance policies and assess your network architecture to allow you to implement the highest level of protection for your teleworkers.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, rank, remediate, and verify security weaknesses before threat actors can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to carry out thorough penetration tests of your network perimeter and your internal IT infrastructure so you can determine your present security profile. Progent can also help you to harden your network security and can help you to design and implement a cohesive cybersecurity strategy that simplifies management and delivers optimum protection for on-premises, multi-cloud, remote, and perimeter IT resources. To find out additional information about Progent's threat analysis solutions powered by on NodeZero's pentest products, see Consulting Support for NodeZero's Pentest Products.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about critical areas to concentrate on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection covers backing up and recovering critical data in order to avoid data loss and minimize recovery time in the event of storage failures due to equipment breakdowns, software glitches, user error, cyber attack, or other causes. Reliable data protection strategies can be particularly difficult to architect and manage in hybrid environments that incorporate local data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for remote workers must cover multiple kinds of user-owned endpoint devices. Progent can provide fast online help from consultants knowledgeable about a wide array of platforms for backing up Windows, Apple and Linux/UNIX servers and desktops as well as laptops, tablets and smartphones. Leading backup/restore products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and features granular restore and unified management capabilities.
- Disaster Recovery/Business Continuity strategies often anticipate circumstances that require a rapid switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity planning consultants can help you to produce, document and validate a DR/BC strategy that addresses the process of switching to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager features a unified solution for protecting corporate data by controlling local, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Managed endpoint computers can be personally owned or company owned. Network admins managing the endpoint devices of teleworkers can use Intune to deploy and authenticate applications on managed devices, push patches and certificates, set up policies for permission to access information and resources, set passwords, establish VPN tunnels, determine how teleworkers share data, establish threat defense, ensure security compliance, and wipe corporate information from missing, stolen or decommissioned devices. Microsoft Intune runs with Apple iOS, Android, Windows, and macOS endpoints. To find out about Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workers, refer to Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network managers to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual software delivery technology for access control, application management, and setup management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a one-time purchase. Top capabilities of Workspace ONE include fast remote provisioning of out-of-the-box laptops, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated reporting and performance analytics, email encryption, and integration with Microsoft applications and cloud products. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Barra da Tijuca, Rio de Janeiro organization, call
An index of content::
Cisco Aironet Technology Consulting
802.11ac Remote Technical Support
Progent's Wireless Consulting Services offer a convenient, economical way for businesses of all sizes to integrate, manage, monitor and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Integration Services Linux Network Monitoring
Linux Network Monitoring, Nagios and MRTG Professionals
Nagios and MRTG are useful, Open Source monitoring tools that operate under Linux and can be used to monitor UNIX/Linux environments, MS Windows systems, or multi-platform environments where Linux and MS Windows run side by side. The Nagios monitor lets system managers to monitor network services such as POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher lets you track the traffic in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring engineers can assist you to use both these programs to streamline and repair your system.
SharePoint 2019 PowerApps Gateway Professionals
IT Consultants SharePoint 2019 On Premises
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable remote and on-premises expertise, application development, and technical support services for organizations of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers plan and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based resources into a cohesive intranet system.
Professionals Windows and Solaris
UNIX, Windows Services
If your business network mixes UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can help you to integrate your servers into a cohesive environment that allows all your operating systems to coexist for easy management, seamless information exchange, high availability, superior performance, and strong protection. Progent's UNIX and Microsoft Windows integration support services feature network architecture integration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical support and troubleshooting, on-site technical support, and Help Desk outsourcing.
Best Consulting Services Clustered Server
Microsoft Expert Microsoft Windows 2003 Cluster Server Computer Consulting
Progent's Disaster Recovery/Business Continuity specialists have extensive experience assisting small and mid-size organizations to minimize network downtime by providing affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, backup/restore solutions, and non-disruptive maintenance. Progent's business continuity experts can assist your company to plan and test a sensible business continuity strategy that matches your business needs and IT budget. Progent's disaster recovery engineers can help you to design, deploy, and manage fault-tolerant technologies such as redundant Internet access, virtualized servers, clustering, load balancing, transparent off-site backup, and geographically dispersed data centers.
Largest Consultants Remote Employees Helpdesk
Offsite Employees Helpdesk Remote Consulting
Progent can provide small and mid-size companies overflow or comprehensive Help Desk call center services for at-home workers.
Onsite Technical Support Windows Server 2016 Disaster Recovery Planning
Windows Server 2016 VM Load Balancing Computer Consultants
Progent's certified information technology experts offer Windows Server 2016 integration consulting services to help organizations of any size to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.
Sun Solaris Migration
Solaris Migration
Progent can help your company to plan and implement an efficient transition from a Solaris-based information environment to a network based on Microsoft Windows and capable of running Microsoft's familiar office productivity software, business applications, and developer platforms. Progent's Solaris, Windows and Cisco engineers and application specialists can help you guard your data and minimize business discontinuity by designing an effective migration plan that preserves your current assets in Solaris application and technology. UNIX-to-Windows transition support expertise offered by Progent include evaluation of existing infrastructure, transition strategy and testing, Exchange migration support, data and application transition, and processor and storage system migration and economization.
ISA 2006 Network Consultants
ISA 2006 Firewall Specialist
Application Publishing with Internet Security and Acceleration Server 2006 allows more protection of intranet resources while supporting enhanced efficiency by making these applications accessible to authorized remote or mobile users. ISA Server 2006 helps protect corporate applications, services, and data throughout all network components with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-expert ISA Server 2006 consultants can show you how to design, install, configure, and maintain ISA Server on your network so that your company benefits from a smart and affordable balance of security, productivity, and speed.
Email Virus Fingerprint Consultant
Top Ranked Email Image Spam Protection Services
Progent's ProSight Email Guard uses the technology of leading information security companies to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall.
Data Protection Manager 2016 Protection Groups Remote Consulting
Data Protection Manager 2016 Protection Groups Remote Support
System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified restore functions for Microsoft environment. Data Protection Manager 2016 offers application-sensitive backup for critical platforms like Microsoft SQL, Exchange and SharePoint, protects Windows and Linux VMs, works with virtual machines hosted by Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist organizations of any size to design, implement, administer, and troubleshoot an enterprise-wide backup/recovery system built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous release of DPM or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent offers remote or onsite support and can deliver as-needed expertise to resolve technical bottlenecks or deliver end-to-end project management services to make sure you finish your SCDPM 2016 initiative on schedule and within your budget.
Auditing Juniper J4350 Router
Juniper J Series Router Audit
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Retrospect for Mac Specialists
Open Now HP Data Protector Consult
Progent offers affordable online support from IT engineers with expertise in a broad range of utilities and technologies that deliver solutions for backing up Windows, Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent offers consulting support for leading backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent's consultants can help you to install, upgrade, or maintain backup systems for a variety of topologies including on-premises, edge to datacenter, cloud-based, or hybrid.
Windows Server 2019 Hybrid Solutions Remote Support Services
Top Ranked Windows Server 2019 Windows Admin Center Configuration
Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can help you to design a disaster recovery system based on Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Emergency Unified Mobility Manager Outsourcing
Cisco Jabber Network Consulting
Cisco Unified Communications Manager (CUCM), originally known as CallManager, functions as the heart of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) provide an advanced IP-PBX by integrating tightly with apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's Cisco-certified consultants offer effective and affordable remote and on-premises expertise to help businesses of any size to create and administer Unified CM deployments by providing Cisco Unified Communications Manager configuration and technical support services that add optimum productivity. Progent can assist with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, deploying ISR routers with CUBE support, creating Cisco UCS server clustering systems for high availability, performance tuning, and integration with Exchange Server.
ProSight Reporting Remote Infrastructure Management Professionals
ProSight Reporting Ticketing Online Technical Support
ProSight Reporting is an expanding suite of real-time reporting tools created to work with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Support and Setup Systems Management Server 2003
Microsoft SMS Server Consulting Services
Microsoft Systems Management Server 2003 offers added functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software products by making it easier to copy system images, control mobile computers, and run management tools. In addition to advising you about techniques to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and implement IT tasks that cover processes that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can minimize cost and eliminate business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can show you how to develop sensible processes and standards to manage PDAs and intelligent mobile communication devices so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you develop a security plan that incorporates policies, processes and IT products to keep your IT computer system protected.
School District Consultant Services
School District Cisco Technology Professional
Progent has a long background delivering a full-spectrum of remote network support and urgent repair services to local governments and school districts throughout the United States. Progent is one of the pioneers in providing advanced remote network support and has provided network support to organizations in all 50 states. Remote support eliminates travel expenses and resolves problems faster than onsite support.
Windows Server 2022 Hybrid Integration Computer Consultant
Microsoft Windows Server 2022 Network Consultant
Progent's Microsoft-certified Windows Server 2022 consultants can assist your organization to plan and carry out a cost-effective migration to Windows Server 2022 that features high availability and that is based on an on-premises system architecture or a hybrid model that integrates cloud-based Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
Internet Security and Acceleration Server Engineer
ISA 2000 Server Computer Engineer
Progent's Microsoft certified consultants provide small and midsize companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your business system from attack by external and internal sources. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to detect many threats that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network security through expert design and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can assist you to deploy Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Remote Workers Data Protection Technology Consulting Services
At Home Employees Data Protection Network Engineer
Progent can help small and medium-size companies to design, deploy, validate and manage backup/recovery technology to support at-home workers.
Top ransomware cleanup and recovery Technology Professional
Netwalker ransomware recovery Engineers
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to contain the spread of an active ransomware breach. Call 800-462-8800
Microsoft Dynamics GP Upgrade Planning Professional
Award Winning Microsoft Dynamics GP Update Planning Consult
Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for more than 20 years and Progent has provided integration, software development, education, and debugging since the product's original release. Progent can provide top-tier expertise for updating out of date Dynamics GP/Great Plains ERP systems. Progent can help your business to design, pilot, and implement an efficient migration from a an outdated release of GP to the current release of Dynamics GP.
Wireless Internet Troubleshooting
24x7 WiFi 6/6E migration Computer Consulting
Progent's Wireless Consulting Services provide a convenient, affordable way for companies of all sizes to configure, manage, monitor and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Flexential Tampa Internet Data Center Specialists
Flexential Internet Data Center Specialists
Progent utilizes the Flexential Tampa colocation center primarily to deliver private cloud hosting. Progent maintains a team of network consultants located in the vicinity of Tampa, and Progent also offers online expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware professionals, and senior disaster recovery/business continuity planning consultants. Progent can also help your business to design and implement a migration to the Flexential facility by providing services like planning system architecture, recommending hardware components, system configuration and testing, troubleshooting, streamling remote network management, and training your network staff.
SCCM 2016 MDM Support Services
Remote Microsoft Configuration Manager 2016 Consulting
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings management, keeps track of network assets, protects against company data leakage, performs health reporting, enables secure end-user self service, and offers a single control mechanism for managing mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration experts can help you with any facet of designing, installing, operating and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid networks.
Notebook VPN Troubleshooters
Desktop VPN Solution Providers
Progent's remote connectivity and smartphone synchronization experts can help you to plan and deploy secure access solutions for off-site desktops, notebooks, and smartphones so they work tightly with your IT network, allowing you to optimize the efficiency of your remote workers.
Engineers SentinelOne Singularity and Vigilance Integration
SentinelOne Virus Recovery Experts Network Engineer
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and expert services to provide cutting-edge endpoint detection and response (EDR).
Immediate iOS patch management Technology Professional
Firewall patch management Consultancy
Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, such as scanners, network appliances like switches and wireless APs, and Internet-of-Things devices such as sensors and robotics.
Immediate Cybersecurity Team Juniper Junos Network and Security Manager
Juniper Junos Management Network Consultants
Progent's Juniper-certified network consultants can help you to design and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and migrate smoothly from outdated equipment to the latest versions. Progent's Junos OS engineers can provide support for Juniper's flagship network operating system to help your business to simplify the management and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software productss and can help organizations maintain environments that include a mix of Juniper's software platforms.
Consultancy MySQL migration
MySQL development Engineer
Progent can provide affordable remote access to an Oracle MySQL DBA or application developer and can assist organizations of all sizes to integrate and maintain MySQL in a robust network environment that provides high levels of performance, scalability, and security. Progent also has proven skill assisting businesses migrate applications from an Oracle environment to MySQL.
Cybersecurity Companies Barracuda Networks F380B Series Firewalls
Barracuda Networks F12A Series Firewalls Consultant
Barracuda's affordable CloudGen Firewall devices offer web filtering, safe remote connectivity, SSL tunnel VPN, high-security SD-WAN, and Zero-Trust protection with centralized management throughout your whole enterprise including on-premises, public cloud, and hybrid network models. Public clouds supported include Azure, AWS, and Google Cloud Platform. Progent has the depth of expertise to serve as your go-to resource for network help, administration, training, and security consulting.
Professionals ransomware protection and recovery
Consultants ransomware preparedness
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to block ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup system that reduces your exposure to a ransomware attack and meets your company's needs.
Remote Consulting Supplemental Helpdesk
Emergency Engineer Shared Support Desk
Progent's Microsoft certified experts provide several service programs to help medium-size and large organizations create a cost-effective and successful in-house Computer Support Helpdesk. Progent's consulting services include Return on Investment evaluation, process analysis and improvement, executive reporting, training of internal staff, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help organizations sift through the various high-quality Help Desk application programs on the market and determine which products might be excessively costly, miss key features, or align poorly with your organization's business goals. Progent also offers temporary staffing for companies who want to reinforce their in-house Help Desk staff for occasional projects or to fill in for vacationing or incapacitated workers.
Hornetsecurity Altaro 365 Total OneDrive Backup Support Services
Award Winning Professional Hornetsecurity 365 Total Backup
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.
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