Enlarging your telecommuter workforce may have a significant effect on network architecture, security, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Barra da Tijuca company to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers services ranging from on demand expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can help Barra da Tijuca, Rio de Janeiro organizations to succeed with any facet of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and streamlined management.
Network Infrastructure for Telecommuters
Integrating the physical and software infrastructure needed for an at-home work environment can be particularly complicated if you have to accommodate a combination of personal hardware such as PCs and laptops, routers, and Wi-Fi appliances from various manufacturers and with a mix of OS software and firmware releases. Progent's background providing online help for both legacy as well as current technologies in virtual office venues allows you to make efficient use of your existing infrastructure and provides you with fast access to expertise for implement essential updates. Services offered by Progent to help your company to create a high-functioning work-at-home ecosystem include:
VoIP Solutions for an At-Home Workforce
Expanding the corporate phone environment to include teleworkers is critical to supporting a productive work-at-home solution. A variety of cloud-centric digital PBX products are popular with SMBs to server remote users. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can help businesses of all sizes to design or tune a remote VoIP environment that provides the flexibility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses optimize their existing Cisco IP voice systems to support a growing at-home workforce.
Voice/Video Conferencing for Teleworkers
A wide range of video conferencing platforms from leading vendors support virtual meetings, video and voice conferencing, chat, and screen sharing for both local users and telecommuters. Many organizations use a mix of conferencing products to meet the needs of their various partners and clients. Progent's communications experts can help your organization to manage your existing voice/video conferencing environment and optimize the productivity of your remote workforce.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that create a consistent user experience for exchanging information throughout a corporate network and on a broad selection of endpoint computers. Progent has delivered online consulting services for SharePoint and Exchange Server since their first releases and can assist businesses to configure these flagship collaboration products to maximize the effectiveness of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for supporting its complete range of features. For details about Progent's support services for Microsoft Teams and Teams Premium, see planning and configuration expertise for Microsoft Teams.
SharePoint utilizes web entities to enable collaboration and knowledge delivery by providing policy-based access to data, business processes, and utilities for searching through company-wide business data. SharePoint allows you to create protected web portals that allows at-home workers to see and update consolidated business intelligence via Wikis, Blogs, social sites, and Web Parts. To find out about Progent's SharePoint expertise, visit SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, refer to deployment consulting services for Exchange.
OneDrive is Microsoft�s collaborative cloud-based storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and colleagues anywhere can share them safely via a web browser. Included with Microsoft 365, OneDrive allows home employees to co-author files. Revisions created offline are automatically uploaded when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, visit Onedrive configuration experts.
Public Cloud Integration Services for Remote Workers
Progent offers advanced online support for helping businesses to build, maintain and repair integrated hybrid network architectures that include physical data centers, telecommuters, branches, plus public cloud services. Progent can provide expertise for all types of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers resolve issues with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading platform for cloud services that allows you to utilize infrastructure, servers, and critical apps running on Microsoft's massive cloud. Azure features more than one hundred services services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure services for remote workers by setting up and debugging firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Azure, refer to Microsoft Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available by subscription. Office apps and cloud services are marketed in a variety of bundles designed for customers ranging from students and households to large enterprises. Progent can provide quick and easy remote contact with consultants knowledgeable about Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to assess the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers maximum business value. To find out about Progent's support services for Microsoft 365, visit Microsoft 365 consulting expertise.
Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of lower costs for data center infrastructure, easier management, on-demand scaling, high availability, and other benefits inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with on-premises Exchange environments, enabling you to build hybrid information systems. Progent's certified Exchange experts can provide occasional assistance to guide you past challenging IT roadblocks and also offer end-to-end project management services to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud computing market and is the industry's biggest provider of cloud services. Progent can provide fast and affordable online access to cloud integration consultants who can assist your organization to plan, deploy, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to create a high-availability network model to make sure your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's support services for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform (GCP) is a popular collection of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to extend your current IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your key apps cloud ready so your teleworkers can benefit fully from Google Cloud services. Progent can help you to deploy VMs on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage services, and simplify identity management for at-home workers with Google Cloud Identity. Progent's experts can also help your business to use GCP's management tools to control and track your Google Cloud environment. For information, refer to Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for Telecommuters
A sudden, enterprise-wide changeover to a from-home workforce, which might be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.
Security for At-Home Workers
Work-from-Home (WFH) workers typically utilize their personal computers and often work in an unsecured physical space. This situation multiplies their susceptibility to malware attacks and calls for judicious configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive user training, and the creation of policies based on best practices. Progent's veteran team of data security solutions experts can assist you to plan, implement and manage a compliant cybersecurity solution that protects vital IT resources in environments that include remote workers.
Firewalls allow companies to build a network that can be safely accessed by on-premises users and by an at-home workforce, mobile users, vendors, clients, and other stakeholders. Next-generation firewall appliances allow you to configure and control different permissions to various classes of users and to expand your IT network and modify your cybersecurity posture as your company evolves and as network attacks become more complex. Progent supports both new and older firewall devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall support services, go to firewall support services.
Online Endpoint Security Monitoring makes it possible to watch over the disparate computers utilized by telecommuters and either reject or spot and respond to modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each protected endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify new attacks before they can spread. When a cyberattack is spotted, ProSight ASM immediately disconnects the infected endpoint device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, visit remote endpoint monitoring for remote workers.
Progent's Duo authentication Services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the exposure of your network to all classes of outside and internal security attacks for an environment that incorporates at-home workers. Progent can deploy online, automated cybersecurity analysis scanning for rapidly and economically uncovering a broad range of security gaps that can be found via the Internet. Progent's endpoint security assessment experts, which can be provided by data security experts with advanced credentials such as CISM, CISSP, and GIAC, can help your business to audit your operations and governance policies and assess your network architecture to allow you to implement the highest level of protection for your teleworkers.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, rank, remediate, and verify security weaknesses before threat actors can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to carry out thorough penetration tests of your network perimeter and your internal IT infrastructure so you can determine your present security profile. Progent can also help you to harden your network security and can help you to design and implement a cohesive cybersecurity strategy that simplifies management and delivers optimum protection for on-premises, multi-cloud, remote, and perimeter IT resources. To find out additional information about Progent's threat analysis solutions powered by on NodeZero's pentest products, see Consulting Support for NodeZero's Pentest Products.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about critical areas to concentrate on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection covers backing up and recovering critical data in order to avoid data loss and minimize recovery time in the event of storage failures due to equipment breakdowns, software glitches, user error, cyber attack, or other causes. Reliable data protection strategies can be particularly difficult to architect and manage in hybrid environments that incorporate local data centers, cloud resources, and at-home workers.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager features a unified solution for protecting corporate data by controlling local, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Managed endpoint computers can be personally owned or company owned. Network admins managing the endpoint devices of teleworkers can use Intune to deploy and authenticate applications on managed devices, push patches and certificates, set up policies for permission to access information and resources, set passwords, establish VPN tunnels, determine how teleworkers share data, establish threat defense, ensure security compliance, and wipe corporate information from missing, stolen or decommissioned devices. Microsoft Intune runs with Apple iOS, Android, Windows, and macOS endpoints. To find out about Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workers, refer to Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network managers to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual software delivery technology for access control, application management, and setup management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a one-time purchase. Top capabilities of Workspace ONE include fast remote provisioning of out-of-the-box laptops, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated reporting and performance analytics, email encryption, and integration with Microsoft applications and cloud products. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Barra da Tijuca, Rio de Janeiro organization, call