Expanding your telecommuter workforce may have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background helping SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Barra da Tijuca organization to select the right tools and adhere to leading practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide services ranging from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Barra da Tijuca, Rio de Janeiro businesses to succeed with any facet of creating a high-performing work-from-home environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed for an at-home workforce can be particularly challenging if you must manage a mix of worker-owned equipment such as PCs and laptops, Internet routers, and wireless appliances from various vendors and with a variety of operating systems and firmware releases. Progent's background providing remote support for both outdated as well as modern IT products in remote office venues enables you to make cost-effective use of your existing infrastructure and provides you with ready access to expertise for making necessary upgrades. Support services offered by Progent to help you to implement a productive telecommuting infrastructure include:

  • VPN technology allows you to create a secure connection for authorized remote employees to use IT resources located at your company datacenter or in a public cloud. Progent can help your company to deploy and manage VPN connections between your teleworkers and your key IT resources by providing online VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your telecommuters to set up Cisco's popular AnyConnect software to provide secure VPN connections for a broad range of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and interact with a data center computer's desktop. This technology provides IT managers substantial control over the digital environment of telecommuters and ensures them a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers expert online support for setting up routers from a range of vendors. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, often shared by families and visitors, are commonly used by at-home employees to connect to their router for work. This can cause throughput as well as security issues. Progent can help you to mitigate these problems by providing services that include Aironet configuration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi access point integration help.
  • Internet access methods affect the performance and availability of connections between telecommuters and the corporate data center. Vital applications might demand redundant Internet connections in the event the normal connection fails. Progent offers expertise for picking service providers, selecting sensible bandwidth and data volume bundles, and configuring high-availability Internet access. See Internet access solutions.

VoIP Integration for Remote Workers
Expanding the business PBX environment to accommodate remote users is critical to maintaining an effective work-at-home solution. A broad range of cloud-centric IP voice platforms are popular with SMBs to support telecommuters. Many enterprises rely on Cisco's current or older products for VoIP solutions. Progent can assist businesses of all sizes to plan or tune a remote VoIP service that delivers the flexibility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their existing Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed throughout the network. CUCM manages other mixed media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can assist your company to support your existing CallManager environment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other older VoIP products, see CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN architecture to support these VoIP solutions and deliver as-needed integration and troubleshooting expertise.

Video Conferencing for Teleworkers
A broad selection of video conferencing platforms from major technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both onsite users and telecommuters. Many companies use multiple conferencing products to accommodate their different partners and clients. Progent's communications experts can help you to maintain your existing conferencing environment and enhance the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications product that supports presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to configure and manage Skype for Business clients to support your at-home workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video calling app for iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for video sessions. To learn more about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Cisco Webex as well as for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features that include IP voice and video calling, threaded chat, plus file sharing. To learn more about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these conferencing platforms and help your business to optimize your WAN architecture to host them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, providing a rich environment of productivity apps that create a cohesive user interface for sharing information throughout multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting services for SharePoint and Exchange Server since their first releases and can help your company to tune these critical collaboration products to maximize the productivity of your at-home workers.

SharePoint Deployment Consultants for Remote WorkersSharePoint utilizes web entities to enable collaboration and knowledge sharing by providing policy-based delivery of content, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to build protected web portals that permits remote workforce to view and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, go to SharePoint configuration and application development expertise.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, refer to planning and configuration expertise for Exchange Server.

Microsoft Onedrive Configuration Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud storage service, similar to GoogleDrive. At-home workers can save files to the OneDrive service, and co-workers anywhere can share them securely through a web browser. Included with Office and Microsoft 365, OneDrive allows remote employees to co-edit documents. Edits made offline are automatically uploaded when you go back online. For information about Progent's consulting services for OneDrive, see Onedrive configuration experts.

Cloud Integration for Teleworkers
Progent offers advanced remote support for enabling organizations to create, maintain and optimize cohesive hybrid network models that incorporate physical data centers, at-home workers, branch offices, and cloud resources. Progent offers expertise for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters resolve problems with public cloud connectivity, authentication, and security.

Microsoft Azure Integration Services for Remote WorkersMicrosoft Azure is a leading family of cloud services that enables you to utilize IT infrastructure, virtual servers, and key apps running on Microsoft's massive cloud. Microsoft Azure offers more than one hundred cloud-based services including the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can assist you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure AD, and design data backup and restore systems with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for remote workers by configuring and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting expertise for Azure, refer to Azure consulting services.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously called Office 365, is Microsoft's growing suite of business productivity applications and cloud services available by subscription. Microsoft apps and cloud services are marketed in a variety of bundles intended for users ranging from individuals and small offices to large enterprises. Progent can provide quick and easy online access to experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the various subscription plans offered with Microsoft 365 and configure 365 apps for your telecommuters to achieve top business value. To learn about Progent's consulting services for Microsoft 365, visit Microsoft 365 consulting support.

Microsoft 365 Exchange Online Integration Services for TeleworkersMicrosoft 365 Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, on-demand scaling, high reliability, and additional benefits associated with public clouds. Microsoft has designed Exchange Online to operate transparently with on-premises Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for occasional assistance to get you past challenging technical roadblocks and can also provide end-to-end project management services to ensure your remote workers have convenient and safe access to your Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, visit Exchange Online integration and support consulting.

Amazon AWS Integration for At-Home WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's top provider of cloud-based services. Progent can provide fast and affordable online contact with cloud integration consultants who can assist your organization to design, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist your company to create a high-availability network architecture so your users have a consistent computing experience whether they are working from your headquarters, a remote branch, from home, or on the move. To find out about Progent's support services for Amazon AWS, see Amazon AWS integration expertise.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud Platform is a popular suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your business to expand your current IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical apps cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage, and simplify access management for remote workers with Google Cloud Identity services. Progent can also help your business to utilize GCP's management technology to administer and monitor your Google Cloud ecosystem. For details, refer to Google Cloud Platform (GCP) integration support.

Help Desk Call Center Support for Remote Workers
A fast, company-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as a component of a disaster recovery plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or update their current trouble tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Supplemental Service allows your company to expand your existing Support Desk staff by sharing responsibilities for Support Desk support services seamlessly between your in-house support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Call Center service is based on a collective support solution based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can help your company to provide world-class technical support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.

Security for At-Home Workers
Work-from-Home employees commonly utilize their own computers and often operate in an unsecured physical area. This increases their vulnerability to cyber attacks and requires judicious deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive user education, and the creation of security policies based on best practices. Progent's veteran group of cybersecurity solutions experts can assist you to plan, deploy and maintain a compliant cybersecurity solution that guards critical information resources in networks that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network that can be securely utilized by on-premises users and by an at-home workforce, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall devices allow you to assign and control appropriate permissions to different groups of users and to expand your network and adjust your cybersecurity posture as your company evolves and as cyber threats grow more complex. Progent supports both new and older firewall appliances from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall support expertise, visit firewall support services.

Remote Endpoint Monitoring and Management for TeleworkersRemote Endpoint Monitoring makes it possible to track the disparate devices utilized by remote workers and either block or identify and respond to the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each protected endpoint device, monitoring all activity and using advanced AI technology from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the infected endpoint device from the network to quarantine the malware. Because the ProSight ASM agent is autonomous, endpoint devices stay secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, refer to remote endpoint monitoring for remote workers.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA Services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a protected application and enter your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used as this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. To learn more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of outside and local security attacks for a network that includes an at-home workforce. Progent can run online, automated security analysis scanning for quickly and economically detecting a broad range of security holes that can be surfaced via the Internet. Progent's security assessment experts, which can be managed by security professionals with advanced credentials such as CISA, CISSP, and GIAC, can help your business to evaluate your procedures and policies and review your IT architecture to allow you to design the highest level of security for your at-home workers.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home connectivity solution and your internal and perimeter networks to help you find, rank, remediate, and confirm cybersecurity weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can assist you to use NodeZero to carry out comprehensive penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your current security profile. Progent can also help you to harden your network security and can help you to plan and deploy a cohesive cybersecurity strategy that simplifies management and provides optimum cyber defense for on-premises, cloud-based, remote, and perimeter IT assets. To find out more information about Progent's vulnerability assessment solutions powered by on NodeZero's penetration test products, see Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper describing critical areas to focus on for protecting a network that incorporates telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
Data Protection involves saving and recovering critical data in order to avoid data loss and reduce restoration time and effort in case of storage problems due to hardware breakdowns, software hiccups, human error, malware, or other causes. Reliable data protection strategies can be especially difficult to design and manage in hybrid environments that combine local data centers, public clouds, and an at-home workforce.

  • Backup/Recovery solutions for teleworkers must cover diverse kinds of personally owned endpoint devices. Progent offers fast online access to consultants familiar with a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and handhelds. Leading backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and includes fine-grained restore and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) plans often anticipate scenarios that require a rapid switch to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity specialists can help your business to produce, document and validate a DR/BC strategy that addresses the process of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a unified environment for protecting critical data by managing local, mobile, and home-based endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and software. Remote endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of at-home workers can utilize Intune to deploy and validate applications on devices, push patches and certificates, set up rules for permission to access information and networks, set passwords, establish VPN tunnels, determine how home-based workers share information, establish threat protection, verify security compliance, and wipe corporate data from lost, stolen or deactivated devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and how Progent can assist you to use this platform to administer the devices of your teleworkers, go to Intune teleworker endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network administrators to keep off-premises endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery technology for access control, app management, and setup management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a perpetual license. Key capabilities of VMware Workspace ONE include rapid remote provisioning of new laptops, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated management reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud-based products. To find out about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter environment for your Barra da Tijuca, Rio de Janeiro business, call 1-800-993-9400 or refer to Contact Progent.