Expanding your remote workforce may have a significant impact on network architecture, cybersecurity, and company culture. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Barra da Tijuca company to pick the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Barra da Tijuca, Rio de Janeiro businesses to with any facet of creating a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.

Network Infrastructure for Teleworkers
Integrating the network infrastructure needed to support a remote workforce can be especially challenging if you have to manage a combination of personal hardware like PCs and notebooks, routers, and wireless APs from various manufacturers and with a mix of OS software and firmware levels. Progent's background providing online support for both outdated and modern IT products in remote office solutions allows you to make efficient use of your available infrastructure and provides you with fast access to top-tire consultants for making essential upgrades. Support services available from Progent to help you to create a productive work-at-home infrastructure include:

  • Virtual Private Network (VPN) connectivity makes it possible to create a safe connection for authenticated at-home employees to use IT resources located at your company data center or in a public cloud. Progent can assist your company to deploy and manage VPN access between your teleworkers and your key IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to utilize Cisco's popular AnyConnect client software to provide safe VPN connections for a broad range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to see and interact with a remote PC's desktop. This provides network managers substantial control over the digital ecosystem of telecommuters and offers them a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect home computer networks to the Internet and support VPN tunnels, local wireless networks, and firewalls. Progent can provide expert remote support for integrating home routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically shared by an entire household and visitors, are frequently used by telecommuters to access their router for work. This can cause throughput and security issues. Progent can help businesses to mitigate these problems by delivering services that include Cisco Aironet integration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti wireless access point integration assistance.
  • Internet access methods affect the speed and reliability of connections between telecommuters and the corporate network. Mission-critical applications might require redundant Internet access in case the primary connection fails. Progent offers expertise for selecting Internet service providers, picking sensible bandwidth and data volume offerings, and configuring redundant Internet connections. Refer to Internet connectivity integration services.

IP Voice Integration for an At-Home Workforce
Expanding the business phone system to include telecommuters is critical to maintaining an effective work-at-home solution. A variety of cloud-centric VoIP products are used by small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's modern or legacy products for VoIP solutions. Progent can assist businesses of all sizes to plan or tune a remote VoIP environment that provides the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help businesses optimize their existing Cisco VoIP environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and multimedia software deployed across the network. Unified Communications Manager manages other mixed media services like messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, see CUCM consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early IP voice products, see Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network architecture to work with these VoIP solutions and deliver as-needed configuration and troubleshooting expertise.

Voice/Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing platforms from major vendors enable online discussions, video and voice conferencing, chat sessions, and content sharing for both local users and teleworkers. Many organizations use multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help you to maintain your existing conferencing environment and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications platform that supports presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can help you to set up and manage Skype for Business clients to support your at-home workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for video sessions. To learn more about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for training. For details about Progent's consulting expertise for Cisco Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities such as video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and assist your business to tune your network architecture to host them.

Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful environment of productivity apps that create a cohesive user experience for sharing information throughout a corporate network and on a broad range of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can help businesses to tune these critical collaboration platforms to maximize the productivity of your remote workers.

SharePoint Server Integration Consultants for At-Home WorkersSharePoint utilizes web entities to facilitate collaboration and information sharing by offering policy-based access to data, business processes, and utilities for looking through company-wide information silos. SharePoint permits you to create protected web portals that allows remote workers to view and edit aggregated business intelligence via Wikis, Blogs, social networking sites, and Web Parts. For information about Progent's SharePoint expertise, go to SharePoint integration and development expertise.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see planning and configuration consulting services for Exchange Server.

Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. At-home workers can save files to OneDrive, and colleagues anywhere can share them safely through a web browser. Provided with Office and Microsoft 365, OneDrive enables remote workers to co-edit documents. Revisions made offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's support services for OneDrive, refer to Microsoft Onedrive configuration consulting.

Cloud Integration for Teleworkers
Progent can provide advanced remote assistance for enabling organizations to create, manage and optimize integrated hybrid network models that incorporate internal data centers, at-home workers, branches, plus cloud services. Progent offers top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with cloud access, identity, and cybersecurity.

Azure Integration Services for TeleworkersMicrosoft Azure is a popular family of public cloud software and services that allows you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Azure features more than one hundred services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist you to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent can also help you establish protected access to Azure services for telecommuters by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's expertise for Microsoft Azure, see Microsoft Azure consulting.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's growing family of business productivity applications and cloud-based services available by subscription. Office apps and cloud services are marketed in a variety of plans designed for users ranging from individuals and households to major enterprises. Progent offers quick and affordable remote contact with experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to assess the various subscription plans offered with Microsoft 365 and deploy 365 applications for your teleworkers in a way that delivers maximum business value. To find out about Progent's expertise for Microsoft 365, visit Microsoft 365 integration support.

Exchange Online Integration Services for TelecommutersExchange Online is one of the most popular applications in the Microsoft 365 product line. Exchange Online offers the advantages of lower spending for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate transparently with local deployments of Exchange, allowing customers to build hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for as-needed help to get you through tough technical roadblocks and also offer end-to-end project management services to ensure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting services for Exchange Online, go to Exchange Online integration and support consulting.

Amazon AWS Integration for Remote WorkersAmazon AWS is a trailblazer in the public cloud computing arena and is the world's top source of cloud services. Progent offers rapid and affordable online contact with cloud connectivity consultants who can assist your business to design, deploy, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to create a high-availability network architecture so your users have a productive computing experience whether they are working from your headquarters, a remote branch, at home, or on the move. For details about Progent's consulting services for Amazon AWS, see Amazon AWS consulting expertise.

Google Cloud Integration Services for Remote WorkersGoogle Cloud Platform is a popular suite of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to extend your current IT resources with the Google Cloud Platform, and Progent's database experts can help you make your mission-critical applications cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent can help your business to deploy virtual machines on GCP Compute Engine, design an efficient storage solution with GCP Storage, and streamline identity management for teleworkers with GCP Cloud Identity services. Progent's experts can also help you to utilize GCP's unified management technology to administer and monitor your Google Cloud environment. For information, see Google Cloud Platform (GCP) integration services.

Help Desk Call Center Services for Telecommuters
An emergency, organization-wide changeover to a from-home workforce, which could be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's extensive team of online technical support specialists combined with world-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or revise the status of their current tickets, add information, and append screenshots or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your business to supplement your current Call Center organization by sharing delivery of Call Desk support services seamlessly between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collective support solution utilizing the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class desktop support to your at-home workforce, refer to Progent's Call Center supplementation Services.

Cybersecurity for Teleworkers
Work-from-Home (WFH) staff members commonly utilize their own computers and often operate in a poorly secured physical environment. This situation increases their vulnerability to cyber attacks and requires careful configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, thorough user training, and the creation of policies based on best practices. Progent's seasoned group of IT security support experts can assist you to plan, implement and maintain an effective security solution that guards vital information assets in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network environment that can be safely accessed by on-premises users and by at-home workers, mobile users, suppliers, customers, and other stakeholders. Next-generation firewall devices permit you to assign and control appropriate access rights to different groups of users and to expand your IT network and modify your cybersecurity posture as your business evolves and as network attacks grow increasingly complex. Progent works with both current and legacy security devices from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall integration expertise, visit firewall support services.

Remote Security Monitoring Services for TeleworkersRemote Endpoint Monitoring makes it easy to watch over the disparate computers utilized by an at-home workforce and either reject or identify and respond to the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is installed on every secured endpoint, watching all activity and utilizing advanced machine learning to identify new attacks before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the impacted device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is self-contained, endpoints remain protected even if they are offline. For more information about ProSight Active Security Monitoring, see remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication Services for Remote WorkersProgent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, when you sign into a protected application and give your password you are asked to confirm who you are on a unit that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all types of external and internal security threats for an environment that includes telecommuters. Progent can run online, automated cybersecurity inventory scanning for quickly and affordably uncovering a wide variety of security gaps that can be found via the Internet. Progent's endpoint security audit experts, which can be managed by security professionals with top certifications including CISA, ISSAP, and GIAC, can help your business to audit your procedures and policies and review your WAN infrastructure to enable you to design top-level protection for your an at-home workforce.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper about key areas to focus on for protecting a network that includes telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection covers backing up and restoring vital data so as to avoid data loss and reduce restoration time and effort in the event of storage system failures due to hardware breakdowns, software glitches, operator error, malware, or any other reason. Dependable data protection solutions can be especially challenging to architect and manage in hybrid environments that incorporate private data centers, public clouds, and at-home workers.

  • Backup/Restore solutions for at-home workers must address multiple types of user-owned endpoint devices. Progent offers fast remote access to experts knowledgeable about a broad range of platforms for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Leading backup/recovery products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect data spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes granular recovery and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a quick changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity planning consultants can assist you to develop, document and test a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager features a centralized solution for protecting corporate information by controlling on-premises, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and applications. Managed endpoint computers can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of teleworkers can utilize Intune to deploy and authenticate applications on managed devices, push patches and certificates, configure rules for accessing information and resources, manage passwords, create VPN connections, control how telecommuters share information, establish threat defense, ensure compliance, and erase sensitive information from missing, stolen or deactivated endpoint devices. Intune runs with Apple iOS, Android, Windows, and macOS devices. To learn about Intune and to find out how Progent can assist you to use this platform to manage the endpoint devices of your telecommuters, visit Intune remote endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that allows network managers to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint management plus VMware's Horizon virtual application delivery platform for access control, application management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a one-time purchase. Key capabilities of VMware Workspace ONE include fast remote deployment of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of devices, unifies reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based services. To learn about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Barra da Tijuca, Rio de Janeiro company, phone 1-800-993-9400 or visit Contact Progent.