Enlarging your at-home workforce can have a significant effect on network infrastructure, security/compliance, and company culture. Progent has two decades of experience helping SMBs to plan, configure, manage, tune, and debug IT networks that support a remote workforce. Progent can help your Barra da Tijuca organization to pick the appropriate tools and follow best practices in creating and maintaining a safe virtual solution for telecommuters that promotes teamwork and returns top value. Progent can provide support services ranging from as-needed expertise for getting you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Barra da Tijuca, Rio de Janeiro businesses to succeed with any aspect of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, data protection solutions, and centralized management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required to support a remote work environment can be particularly challenging if you must manage a combination of personal hardware like desktop computers and laptops, Internet routers, and wireless appliances from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's background delivering remote help for both legacy and current IT products in virtual office solutions enables you to make cost-effective use of your available network infrastructure and provides you with fast access to top-tire consultants for implement necessary updates. Services available from Progent to help you to create a high-functioning telecommuting infrastructure include:

  • VPN technology makes it possible to create a safe tunnel for authorized remote employees to use IT assets situated at your corporate datacenter or in a public cloud. Progent's consultants can help you to configure and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA experts can help your at-home workers to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a wide range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and interact with a data center computer's desktop. This gives IT managers substantial control over the digital environment of at-home employees and offers remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home computer networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewall services. Progent can provide expert remote consulting for configuring home routers from a variety of manufacturers. See router integration support from Cisco-certified experts.
  • Home Wireless networks, typically shared by an entire household and guests, are frequently utilized by telecommuters to connect to their router for work. This can create performance as well as security problems. Progent can assist you to resolve these issues by providing services that include Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti wireless access point setup help.
  • Internet access methods affect the speed and reliability of connections between at-home workers and the company data center. Business-critical processes might demand redundant Internet access in case the primary connection fails. Progent can provide expertise for picking service providers, picking appropriate service packages, and setting up redundant Internet connections. Refer to Internet connectivity solutions.

VoIP Integration for At-Home Workers
Extending the corporate phone environment to accommodate remote users is vital to maintaining an effective work-at-home solution. A broad range of cloud-centric digital PBX products are popular with SMBs to server telecommuters. Many enterprises rely on Cisco's current or older platforms for VoIP solutions. Progent can assist organizations of any size to plan or maintain a telecommuter VoIP environment that provides the flexibility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses tune their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media applications deployed across the network. CUCM manages additional combined media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN infrastructure to work with these VoIP solutions and provide online integration and debugging expertise.

Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing products from major technology companies enable online discussions, video conferencing, chat, and screen/content sharing for both local users and teleworkers. Many companies utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent can assist your organization to manage your existing conferencing ecosystem and enhance the productivity of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, instant messaging, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist your company to configure and manage Skype for Business client software to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex as well as for other IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as IP voice and video conferencing, threaded chat, plus data sharing. For details about Progent's support services for Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these conferencing platforms and help you to tune your WAN infrastructure to host them.

Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful environment of applications that deliver a cohesive user interface for sharing data and ideas throughout a corporate network and on a broad range of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their initial publication and can help your company to tune these critical collaboration platforms to optimize the effectiveness of your remote workers.

SharePoint Deployment Consultants for At-Home WorkersSharePoint utilizes web entities to promote collaboration and information sharing by providing policy-based access to data, workflow, and tools for searching through enterprise-wide business data. SharePoint permits you to create secure portals that enables remote workforce to view and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, see SharePoint configuration and application development expertise.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, see integration expertise for Microsoft Exchange Server.

Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can retrieve them safely via a browser. Provided with Office and Microsoft 365, OneDrive allows remote employees to co-author documents. Revisions made offline are automatically uploaded when you go back online. To find out about Progent's consulting expertise for Microsoft OneDrive, refer to Onedrive integration consulting.

Public Cloud Integration Services for Telecommuters
Progent can provide fast and affordable online assistance for enabling organizations to build, maintain and troubleshoot integrated hybrid network architectures that incorporate physical data centers, teleworkers, branches, and public cloud services. Progent offers expertise for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix issues with public cloud access, authentication, and cybersecurity.

Microsoft Azure Integration for TelecommutersAzure is a leading family of public cloud services that enables you to utilize infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Microsoft Azure includes more than one hundred services services including the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish protected connections to Azure for teleworkers by configuring and debugging firewall appliances and VPN tunnels. To find out about Progent's consulting services for Microsoft Azure, see Microsoft Azure expertise.

Microsoft 365 Integration for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity software and cloud services available on a subscription basis. Microsoft applications and cloud services are provided in a variety of plans intended for users ranging from students and households to major corporations. Progent can provide fast and affordable remote contact with consultants familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the various subscription plans available for Microsoft 365 and deploy 365 applications for your teleworkers in a way that delivers maximum business value. To find out about Progent's consulting services for Microsoft 365, see Microsoft 365 integration services.

Exchange Online Integration Services for TelecommutersExchange Online is among the most popular applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the advantages of lower costs for data center infrastructure, easier management, dynamic scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate transparently with local Exchange environments, allowing you to build hybrid networks. Progent's certified Exchange consultants can provide occasional help to get you past challenging IT roadblocks and can also provide end-to-end project management services to ensure your remote workers have easy and secure access to your Exchange Online deployment. For details Progent's consulting services for Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration for Remote WorkersAmazon AWS is a pioneer in the public cloud market and is the world's biggest provider of cloud services. Progent can provide rapid and economical online access to cloud integration consultants who can assist your organization to plan, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-availability network architecture to make sure your users have a consistent computing environment whether they are working from your main office, a remote branch, at home, or on the move. For information about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting expertise.

Google Cloud Platform Integration for At-Home WorkersGoogle Cloud Platform is a popular collection of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to expand your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical applications cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can assist your business to deploy virtual machines on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage services, and simplify identity control for telecommuters with GCP Cloud Identity services. Progent's consultants can also help you to utilize GCP's unified management tools to administer and monitor your GCP ecosystem. For details, visit Google Cloud Platform (GCP) integration services.

Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide changeover to a from-home business model, which might be driven by a pandemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's extensive team of online technical support specialists combined with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or update their active trouble tickets, enter details, and upload screen captures and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service allows your company to augment your existing Help Desk Call Center staff by splitting responsibilities for Support Desk support seamlessly between your regular IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Help Desk service uses a collaborative support model based on the number one PSA platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class IT support to your at-home employees, visit Progent's Call Desk supplementation Services.

Security and Compliance for At-Home Workers
Work-from-Home (WFH) workers commonly use their personal computers and usually work in a poorly secured physical area. This situation multiplies their susceptibility to malware attacks and calls for judicious deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough end-user training, and the development of security policies built on best practices. Progent's veteran roster of IT security solutions consultants can assist your business to plan, deploy and maintain a compliant cybersecurity solution that guards critical IT assets in environments that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to create a network environment that can be securely accessed by on-premises users and by an at-home workforce, mobile users, suppliers, customers, and the public. Next-generation firewall devices permit you to assign and control different access rights to various classes of users and to scale your network and modify your cybersecurity posture as your company evolves and as network attacks grow more complex. Progent supports both current and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration expertise, visit firewall integration and support expertise.

Remote Security Monitoring and Management Services for TelecommutersRemote Endpoint Security Monitoring makes it easy to watch over the various computers used by telecommuters and either block or spot and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is installed on each protected endpoint, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to detect new threats before they can spread. When an attack is spotted, ProSight Active Security Monitoring immediately disconnects the infected endpoint from the corporate network to quarantine the threat. Since the ProSight ASM software agent is self-contained, endpoints remain secure even if they are offline. To find out more about ProSight ASM, visit remote endpoint monitoring for telecommuters.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this second form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all classes of external and internal security attacks for a network that includes an at-home workforce. Progent can run remote, automated cybersecurity analysis software for quickly and affordably detecting a wide variety of security gaps that can be surfaced via the Internet. Progent's security assessment experts, which can be managed by data security experts with advanced credentials such as CISA, CISSP, and GIAC, can help your company to audit your operations and policies and assess your WAN infrastructure to enable you to implement top-level security for your remote workers.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about critical things to concentrate on for protecting an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
The field of Data Protection involves saving and recovering critical information in order to prevent data loss and reduce restoration time in case of storage system failures due to equipment issues, software glitches, operator error, malware, or other causes. Dependable data protection solutions can be particularly challenging to architect and manage in hybrid networks that incorporate private data centers, public clouds, and at-home workers.

  • Backup/Recovery solutions for at-home workers must cover diverse types of user-owned endpoint devices. Progent can provide fast online help from experts familiar with a wide array of products for protection Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, tablets and smartphones. Leading backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and includes fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate scenarios that call for a rapid changeover to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity consultants can help your business to develop, document and validate a DR/BC strategy that includes the process of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local computers. Endpoint Manager features a unified solution for protecting critical information by managing onsite, mobile, and at-home endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and securing remote computers and applications. Managed endpoint computers can be personally owned or business owned. Network administrators managing the enrolled endpoint computers of at-home workers can use Intune to provision and authenticate apps on devices, push updates and certificates, set up policies for permission to access data and networks, manage passwords, establish VPN tunnels, control how telecommuters share information, set up threat defense, ensure compliance, and delete sensitive data from lost, stolen or deactivated devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS devices. To learn about Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, go to Intune remote device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network managers to keep offsite endpoint devices current and protected. Workspace ONE uses VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual application delivery platform for access control, app management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment through a perpetual license. Key features of Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud services. To find out about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Barra da Tijuca, Rio de Janeiro organization, phone 1-800-993-9400 or visit Contact Progent.