Enlarging your at-home workforce can have a major effect on network infrastructure, security, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Barra da Tijuca organization to select the appropriate tools and adhere to best practices in creating and operating a secure virtual solution for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services ranging from on demand guidance for helping you past occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Barra da Tijuca, Rio de Janeiro organizations to succeed with any facet of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Network Infrastructure for Teleworkers
Configuring the network infrastructure needed to support a remote work environment can be especially challenging if you must manage a mix of worker-owned hardware like desktop computers and notebooks, routers, and wireless appliances from an assortment of vendors and with a mix of OS software and firmware releases. Progent's background providing remote support for both outdated and modern IT products in remote office solutions enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to expertise for implement necessary upgrades. Services available from Progent to assist you to create a high-functioning work-at-home infrastructure include:

  • Virtual Private Network (VPN) technology allows you to establish a secure tunnel for authorized at-home employees to use IT resources situated at your corporate datacenter or in a public cloud. Progent can assist your company to deploy and maintain VPN connections between your at-home workforce and your various network resources by providing online VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your telecommuters to set up Cisco's popular AnyConnect software to provide safe VPN connections for a wide selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products allow a telecommuter to see and interact with a remote PC's desktop. This technology gives IT managers more control over the computing ecosystem of telecommuters and ensures remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home computer networks to the Internet and support VPN connections, local wireless connectivity, and firewall services. Progent can provide expert online consulting for setting up routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically shared by the whole family and visitors, are frequently used by at-home employees to connect to their Internet router for work. This can cause performance and cybersecurity issues. Progent can assist businesses to mitigate these problems by providing expertise like Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless AP setup assistance.
  • Internet connectivity methods affect the speed and reliability of connections between at-home workers and the company data center. Line-of-business processes might demand backup Internet access in the event the primary connection fails. Progent can provide expertise for picking ISPs, picking sensible bandwidth and data volume offerings, and integrating fault-tolerant Internet connections. Refer to Internet access integration services.

VoIP Solutions for Remote Workers
Extending the company phone system to include telecommuters is critical to maintaining an effective work-at-home solution. A variety of cloud-based VoIP products are used by small and mid-size businesses to support telecommuters. Many larger organizations depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to plan or maintain a remote VoIP environment that delivers the versatility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist organizations optimize their current Cisco IP voice environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media applications used across the network. Unified Communications Manager supports other mixed media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to maintain your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other older IP voice platforms, see Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and deliver online integration and debugging expertise.

Voice/Video Conferencing for an At-Home Workforce
A wide selection of video conferencing products from major vendors support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite workers and teleworkers. Many organizations utilize a mix of products to meet the needs of their different partners and customers. Progent can assist you to manage your current voice/video conferencing ecosystem and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can help your company to configure and maintain Skype for Business client software to accommodate your remote workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's group video calling platform for compatible iOS and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for voice/video calls. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with features that include video calling, persistent chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and assist your business to optimize your WAN architecture to run them.

Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful ecosystem of applications that create a consistent user interface for sharing data and ideas throughout a corporate network and on a wide selection of endpoint computers. Progent has delivered online consulting services for SharePoint and Exchange Server since their initial releases and can assist businesses to deploy these flagship collaboration platforms to optimize the effectiveness of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams and Teams Premium Solutions Experts for TelecommutersMicrosoft Teams works with Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for supporting its complete range of features. To learn more about Progent's support services for Microsoft Teams, visit planning and deployment expertise for Microsoft Teams and Teams Premium.

SharePoint Server Configuration Experts for At-Home WorkersSharePoint utilizes web sites to facilitate collaboration and knowledge sharing by offering policy-driven delivery of data, workflow, and utilities for searching through enterprise-wide business data. SharePoint enables you to build protected web portals that enables remote workers to view and update aggregated business intelligence by means of Wikis, Blogs, social web sites, and Web Parts. To learn about Progent's SharePoint consulting services, go to SharePoint configuration and development expertise.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, see deployment consulting services for Exchange.

Microsoft Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoft�s shared cloud-based storage service, similar to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers anywhere can share them safely via a web browser. Provided with Microsoft 365, OneDrive allows home employees to jointly author documents. Revisions made offline are automatically synced when you go back online. To learn about Progent's expertise for OneDrive, go to Microsoft Onedrive configuration consulting.

Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable online assistance for enabling businesses to create, manage and troubleshoot integrated hybrid network architectures that include internal data centers, teleworkers, branch offices, and cloud services. Progent can provide top-tier consultant for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix problems with cloud access, identity, and cybersecurity.

Microsoft Azure Integration Services for Remote WorkersMicrosoft Azure is a leading platform for cloud software and services that allows you to utilize infrastructure, servers, and critical applications running on Microsoft's massive cloud. Azure features more than one hundred cloud-based services such as hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure for teleworkers by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's consulting services for Azure, visit Microsoft Azure expertise.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, previously called Office 365, is Microsoft's growing family of business productivity applications and cloud-based services offered by subscription. Microsoft applications and services are provided in a variety of plans designed for users ranging from individuals and small offices to large enterprises. Progent offers quick and affordable online contact with consultants knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to evaluate the numerous subscription plans offered with Microsoft 365 and deploy 365 applications for your teleworkers to achieve top business value. To find out about Progent's consulting services for Microsoft 365, go to Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration for TeleworkersMicrosoft 365 Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online offers the benefits of lower costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits associated with public clouds. Microsoft has engineered Exchange Online to operate smoothly with local Exchange environments, allowing you to create hybrid information systems. Progent's Exchange experts are available for occasional help to get you past tough IT bottlenecks and also offer end-to-end project management outsourcing to ensure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting expertise for Exchange Online, visit Microsoft 365 Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration for TelecommutersAmazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's biggest provider of cloud services. Progent can provide quick and economical online access to cloud connectivity consultants who can assist your organization to design, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist your company to build a high-uptime network model to make sure your users have a consistent computing environment regardless of whether they are working from your main office, a branch office, from home, or on the move. To learn about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting support.

Google Cloud Integration Services for TelecommutersGoogle Cloud is a popular set of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your organization to expand your existing IT assets with the Google Cloud, and Progent's DBA consultants can help you make your critical applications cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent can help your organization to set up virtual machines on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage, and simplify identity control for remote workers with GCP Cloud Identity services. Progent's experts can also help you to utilize GCP's management tools to administer and track your GCP environment. For information, visit Google Cloud Platform integration expertise.

Help Desk Services for Remote Workers
A sudden, company-wide switchover to a from-home workforce, which might be activated by a pandemic or as part of a business continuity process, can overstretch even a high-performing internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of remote technical support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or update their current trouble tickets, enter information, and append screen captures and attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows you to supplement your existing Help Desk organization by sharing delivery of Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model based on the number one professional services automation tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class IT support to your teleworkers, see Progent's Support Desk augmentation Services.

Cybersecurity for Telecommuters
Work-from-Home (WFH) workers typically use their own devices and often operate in an unsecured physical space. This multiplies their vulnerability to malware threats and requires careful deployment of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive user training, and the creation of security policies based on best practices. Progent's veteran team of cybersecurity solutions consultants can assist you to plan, deploy and maintain an effective cybersecurity solution that protects critical information resources in networks that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be safely utilized by local users as well as by at-home workers, mobile workers, suppliers, clients, and the public. Modern firewall devices permit you to configure and manage different permissions to different classes of users and to scale your network and adjust your security as your business evolves and as cyber threats grow increasingly complex. Progent supports both new and older security devices from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall configuration expertise, refer to firewall support expertise.

Remote Endpoint Monitoring and Management for TeleworkersRemote Endpoint Monitoring makes it easy to watch over the various computers used by telecommuters and either reject or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is installed on every protected endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the impacted device from the network to contain the malware. Since the ProSight ASM agent is self-contained, endpoints remain secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, see remote endpoint monitoring for at-home workers.

Two-factor Authentication (2FA) Services for TelecommutersProgent's Duo authentication Services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a secured application and give your password you are asked to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A wide selection of devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. For details about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all types of outside and local security threats for a network that includes teleworkers. Progent can deploy online, automated security inventory software for quickly and affordably detecting a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security audit consulting services, which can be managed by security experts with advanced credentials including CISA, ISSAP, and GIAC, can assist you to evaluate your operations and policies and assess your IT infrastructure to allow you to implement top-level security for your an at-home workforce.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated testing of your work-from-home environment as well as your internal and perimeter networks to help you uncover, rank, remediate, and confirm security vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can help you to use NodeZero to carry out thorough pentests of your perimeter and your internal network so you can determine your current security posture. Progent can also assist you to strengthen your network security and can help you to design and deploy a cohesive cybersecurity strategy that simplifies management and provides optimum protection for on-premises, cloud-based, remote, and perimeter IT assets. To find out more details about Progent's vulnerability assessment services based on on NodeZero's pentest platform, refer to Consulting Support for NodeZero's Pentest Platform.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing critical areas to concentrate on for protecting a network that incorporates telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
The field of Data Protection covers backing up and restoring vital data in order to prevent data loss and reduce restoration time and effort in case of storage failures due to hardware breakdowns, software glitches, user mistakes, malware, or any other reason. Dependable data protection strategies can be especially difficult to design and maintain in hybrid environments that combine local data centers, cloud resources, and at-home workers.

  • Backup/Restore strategies for remote workers must cover diverse kinds of user-owned endpoint devices. Progent offers fast remote access to consultants familiar with a wide array of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread across a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and features fine-grained restore and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that require a quick switch to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity specialists can assist you to develop, document and test a DR/BC strategy that addresses the process of moving to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a unified solution for protecting corporate information by controlling local, mobile, and home-based endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and applications. Managed endpoint devices can be user owned or business owned. IT admins managing the enrolled endpoint devices of at-home workers can utilize Intune to provision and validate apps on managed devices, push patches and certificates, set up policies for permission to access data and resources, set passwords, create VPN connections, determine how home-based workers share information, establish threat defense, verify compliance, and erase corporate data from missing, stolen or decommissioned devices. Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X computers. To learn about Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint computers of your telecommuters, refer to Intune mobile device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that allows network managers to keep remote endpoints current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual software delivery technology for authorization control, app management, and configuration management of endpoints. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Key capabilities of VMware Workspace ONE include fast remote provisioning of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of devices, unifies management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud services. To learn about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Barra da Tijuca, Rio de Janeiro organization, phone 1-800-993-9400 or go to Contact Progent.